Features, facts & figures 2018 - Ikano Group
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Features, facts & figures 2018
Our vision Hi,
To create possibilities As Ikano celebrated 30 years since its
founding as an independent group of
never stop dreaming about what we can
do tomorrow. Further highlighting this, in
for better living. companies, 2018 was a year where we
truly showed our company spirit in that
a joint effort to explore the unknown we
during the year hosted guests from all
around the IKEA world at the first Ikano
we dare to challenge ourselves in order
Future Search – an event where each of our
It has been a dream of mine to bring Marketing Manager in May 2018, and now to keep growing and finding solutions
businesses defined action plans for how
the brand I love to the country of my my dream is becoming reality. that can simplify everyday life for our we can help IKEA reach more of the many
heritage ever since I first joined IKEA Mexicans are excited about our arrival customers! people around the world. What is more,
USA in 2003. and, looking at the competition, we
in 2018 we acquired Quant Marketing, a
definitely have the possibility to create Looking back at the year that passed, I business built by a highly talented team
possibilities for better living for many am humbled by the determination shown
Antonia Banuelos of co-workers with a track record of
Mexicans with our offering of well-designed by our co-workers when faced with the
Marketing Manager, delivering excellent customer relationship
and functional home furnishings. Our challenging task of creating a simpler and
IKEA Mexico management and loyalty solutions. Starting
growing team is working tirelessly to make high-performing Ikano as we kick-started by gradually incorporating our previously
it happen and with the target set on 2020 our strategy 2018–2022 period.
After 16 years in different marketing limited operations in this business segment,
for our first store opening, there is no time Ikano Bank implemented robotics to
roles that took me from San Diego to Quant will have a strong foundation and
to lose! increase efficiency and co-launched a
Philadelphia, I joined IKEA Mexico as the potential to grow exponentially over the
service that helps people make their homes coming years!
sustainable. Ikano Bolig launched its first As we now enter the final year of this
two real estate projects in Denmark and
Our values and
decade, we do so with a firm belief in the
Common Ikano Bostad adapted swiftly to tougher possibilities the future holds for each of our
sense and market conditions in Sweden, while not
simplicity businesses. We know that along the way
promise
losing track of our long-term commitment to there will be points where things do not go
disrupt the housing industry – exemplified according to plan and that to get back on
in a pilot study for a digital community track we will have to make tough decisions,
On fair interface that enables smarter living in such as the sale of Ikano Försäkring that
For the past eight years, I have worked terms our neighbourhoods. Ikano Industry went
Daring was finalised during the year. But we also
in different departments within Ikano. Working to be beyond its comfort zone in broadening our know how far we can get when we put
together different offering with products made from materials
The values have always been there to our minds to it – not least exemplified by
lean against, but I have also learnt that that we have not previously worked with. the achievements of our founder Ingvar
Our insurance business established a Kamprad who left us in 2018 at the age of
they are put to the test sometimes.
new client partnership that expanded our 92, staying committed to the companies he
safeguarding solutions for the IKEA concept built until the very end. With his heritage
Angelica Karlsson see that small actions, such as planning to three more markets. And looking at our always there as our guiding star, we are as
Executive Assistant, where to have fika and what furniture we own operations as an IKEA franchisee, we
Ikano Bostad ready as ever to deliver
use, can have a positive effect on how co- opened our second store in Thailand – the on our mission to
workers work together and socialise. first one in the world to be fully integrated simplify life for the
I have seen how important our values are In challenging times, it is easy to lose with a shopping centre. At the same time, many people so
to bring co-workers across teams and focus on our values. However, that is when in Manila, we started construction of the they can focus
businesses together, that is why I believe it we need them the most. That is when we world’s biggest IKEA store and in Mexico on living it.
is important to implement and use them in need to go back to our roots and use them City, we expanded our retail office in Glorious future!
our daily work. In my role as facility manager, as guidance. By doing so, we can tackle preparation for the first store, with both of
my team and I have worked a lot on challenges in a better way and develop these new markets planned to open in 2020. Lars Thorsén,
planning the layout of our offices with the both ourselves and our culture. And with such While we may have reached the 30 Ikano Group CEO
help of our values. It is highly satisfying to value driven co-workers, I believe we will. mark, these achievements show that we
Our new IKEA Bang Yai store in Thailand
was fitted with 4,500 solar panels, covering
Our 2018
about 20 percent of its energy needs. Total visitation
to our
IKEA stores and
shopping centres was
at a glance
90.9
million,
a 28 percent
increase from the
previous year
More than In our third Operating in Ikano Bolig
16
annual Health initiated its first
5,800
2
Week, 1,210
Ikano co-workers
clocked 5,540
co-workers hours of physical
activity to raise
funds to establish
a second Ikano real estate
Academy for projects
young adults countries in Denmark
Through a new IKEA Through a
franchisee partnership,
Ikano Re & Insurance Advisory
renewable consumer
3
added protection scheme,
Ikano Bank UK
helped
Ikano Industry
recycled 660
1,300
customers make
new markets in
tonnes of foam in their homes
Bulgaria, Cyprus and Greece its production more sustainable
Banking
We offer simple and fair banking and financing solutions to the many
people. Our offer to consumers includes private label cards, credit cards,
savings and loans. We deliver sales finance and customer insight services
to retail partners and provide businesses with leasing and factoring
solutions. We aim to grow significantly in the coming years by focusing
on our role as the bank for the many – providing solutions that simplify
people’s everyday life and help businesses grow.
Facts at a glance The year in brief
No. of co-workers: 1,081 • The result for the year was in line with our
Our
expectations.
Among our At the end
Business volume • We worked closely with our customers and
co-workers, of the year we had
47 6.9 970
websites had
EUR 6.3 billion partners in our various business lines and
total lending was on par with the previous
1% year.
15%
Deposits • We saw good growth in the leasing
Cards business as well as increased deposits in
41%
the Bank.
Consumer loans
29%
• We continued work to strengthen the
Leasing
bank’s IT service capacity and speed up
Factoring digital development.
thousand
14% • Our home renewables consumer
protection scheme won the Best Industry
percent took a Social open Visa/
Day to engage MasterCard
million visits
Innovation of the Year category in the UK
Open accounts Card & Payments Awards. in a good cause accounts
Loans: 870,000 • In Germany and Sweden we received
Deposit accounts: 230,000 various awards for our savings and loan
Leasing contracts: 71,000 products.
Private label cards: 3.7 million • Ikano Bank was recognised as one of the
Bonus/loyalty cards: 9.3 million top 100 Career Companies in Sweden.
Visa/MasterCard: 970,000 • Our long-term goal is to achieve a
gender-balanced workplace, with our
Our markets management team currently consisting of
Ikano Bank AB operates in Austria, five women and seven men.
Denmark, Finland, Germany, Norway, • Henrik Eklund was appointed new interim
Poland, Sweden and the UK. CEO after the end of the year.
Ikano Bank LLC operates in Russia.
Time to increase speed
2018 was a challenging year. However free up resources by automating simple but
we see many opportunities to grow time consuming processes.
our business in the future and make During the coming years we will continue
a difference for our customers and to develop our core business and current
offering in the markets where we are
partners in all of the markets where we
present. We will speed up our business
operate today.
transformation and build capabilities, both
in technology and organisation, to increase
Henrik Eklund digital development and time to market.
Award winning
Interim CEO, Investing in new solutions such as a bank-
Ikano Bank
wide lending platform to strengthen efficient
processes and develop common product
protection scheme We have a strong brand and company
culture, and building on our customer
propositions across geographies.
We will also invest in our co-workers, to
helping our customers
promise ‘on fair terms’ and our values we strengthen our leadership capabilities in
will continue to offer products that simplify line with our values and make sure we keep
everyday life for the many people. things simple, execute on our decisions and
live sustainably
During the autumn, we increased focus have a long-term focus with sustainability as
on simplifying our way of working and to a natural part of our business.
clarify the way forward. We are continuing
to invest in our technical platform to secure
Main objectives and focus areas 2019 – 2022
sustainable and profitable growth and
customer benefit. • People – together, create a great place
An exciting area where we started to to work.
• Customer – push digital in everything we
To support the UK’s renewable energy when using Certi-Fi approved retailers make investments during the year is in
do & be customer experience driven.
sector, we launched a home renewable and installers, making it possible to realise robotics. We are at an early stage but look • Growth – grow in a sustainable and
consumer protection scheme in the their ambitions to make their homes more forward to being able to streamline our profitable way.
United Kingdom that makes investing sustainable. business, increase customer satisfaction and
Through this collaboration, in 2018
in green energy at home an easier
we delivered over GBP 13 million in HIES
choice.
backed loans to more than 1,300 customers.
Furthermore, our home renewable consumer
Mark Williams protection scheme was awarded Best
Strategic Manager, New Business, Industry Innovation of the Year in the UK’s
SME & Brokers, Ikano Bank UK
Card & Payments Awards, and we feel very
honoured by this recognition – especially
In collaboration with The Home Insulation considering the high calibre finalists we
and Energy Systems Contractors were up against, including Amazon Pay.
Scheme (HIES), as well as Certi-Fi, Ikano For Ikano Bank, this means that we can
supported the development of The Energy operate in a complex and well regulated
Performance Validation Scheme (EPVS). industry with a high degree of comfort. We
The scheme, which is free to consumers, have helped create products that can grow
provides market-leading levels of consumer our business, protect our customers, and
protection for renewable energy products. have a positive impact on the planet.
It gives them access to Ikano Bank financing
Among our
Real Estate tenant-owned
apartments under
44
construction,
We offer space efficient, functional and sustainable homes at affordable
prices for people at all stages of life. We develop, build, own and manage
tenant-owned apartments, rental apartments, townhouses and nursing
homes. We look for new ways to improve not only the homes we offer, but
also the surroundings. We want to create communities where people meet,
greet and look after one another. A place where people feel at home from
the moment they step into their courtyard. percent will
offer car pools
Facts at a glance Our properties and projects
No. of co-workers: 488 Apt./townhouses under construct.: 1,380
Rental apt.: 5,761 (433,500 sq.m)
Turnover Nursing homes: 5 (293 apt, 22,500 sq.m) Our rental
apartment
Among our tenant-owned
apartments under Our
58
EUR 286 million Offices: 2 (25,000 sq.m) construction,
Landbank: 176,000 sq.m
Building rights: 10,000 (all phases)
tenants
collected
membership
23%
programme
70,252
The year in brief
Property development
and production • We sold in total 640 apt./townhouses.
Property management • We sold 484 rental apt. in Lund, Malmö
had
51,496
77% and Västerås.
• We finalised our first townhouses.
• We finalised our first apartments with
kg of clothes for
flexible walls, movable sockets and smart the charity
organisation percent will have sedum roofs,
members
on/off lights.
Market values of properties and landbank which collects day water
EUR 1.5 billion
• We initiated the first two projects in Human Bridge and prospers biological diversity
Denmark.
• We sold our first fully furnished apartment.
60
• We started the construction of our first self
23%
Residential developed nursing home.
Nursing homes
• We finalised the renovation of 290
7%
rental apt.
63% Offices
• We provided 20 young adults with summer
7% Landbank
jobs.
• We hired 14 young adults within the Ikano
Academy, our programme aimed at
helping unemployed youths enter the job
Our markets market.
Sweden: Gothenburg, Lund, Malmö, • We decided to develop a roadmap to
Stockholm, Uppsala, Västerås become climate neutral by 2045. percent of
Denmark: Copenhagen area • We started a major energy efficiency
project to recycle heat in some of our
our management
rental properties. team members
are women
Piloting a digital platform
to help neighbours
create a community
During 2018, we started a pilot study on the platform, making it easy to see who
for a digital platform that enhances lives in the building. Everybody can share
communication between neighbours. information in the news feed, chat with
The purpose for this is to create great individual neighbours and advertise in the
buy and sell section. It is also possible to
neighbourhoods where the tenants feel
purchase services, for example window
Ikano Bolig’s first two
a strong sense of belonging and safety,
cleaning, together in order to lower costs.
and where they find it easy to both
With this platform, we wish to create
socialise and share things they do not
projects are off to a
a sharing community that promotes a
need every day. more sustainable lifestyle and simplifies
everyday life for our tenants. It could be that
running start in Denmark
Stina Viktorsson your baby sitter lives next door. Perhaps
Strategic Development Leader, the neighbour upstairs has a drill you can
Ikano Bostad borrow, or the extra chair you need for a
birthday party. Or maybe you will find a
Through the app or the web interface, new running buddy or someone to knit with.
tenants can easily find information about We have so far tested the digital platform
the property, contact the tenant board, in four residential projects with positive
Having decided to cross the water homes in Hillerød. There we will provide a
diversified offering by selling land lots, row book the laundry room or make service feedback and will now investigate how to
from Sweden to establish a subsidiary
houses and apartments. The interior design requests. All tenants have their own profile proceed when the pilot study ends.
under the Ikano Bolig brand, our team
in Denmark during 2018 continued to will be planned in cooperation with IKEA
Taastrup with the focus to develop space-
grow and initiated two projects. This
efficient and functional homes.
marks the beginning of a new chapter
Beyond the physical buildings, we are
for our real estate business. also committed to develop surroundings
that enable and encourage good relations
René Brandt amongst neighbours and create a strong
Managing Director, sense of community. In Denmark we call this
Ikano Bolig Nærvær, meaning togetherness. Before our
customers move in, we organise local events
I am very happy with what we have to establish Nærvær among both the buyers
accomplished during the past year. We and the existing neighbours in the area.
bought land at great locations and we are Also, we will build community houses for our
up and running with our first two projects. At neighbourhoods where people can meet
the end of 2018, we started selling the first and socialise.
31 of 230 townhouses we will build in Greve, This is how we can create better living for
outside Copenhagen. the many people, and how Ikano Bolig will
Furthermore, we signed a purchase add value to the Danish real estate market.
agreement for another 145 residential
Production
Ikano Industry aims to be IKEA’s leading supplier of mattresses and
related products. Our facilities in Rogozno and Krajenka, Poland, together
Sweet dreams for
create one of the largest and most modern mattress production lines
in Europe. With our focus on sustainability and quality at the core of
everything we do, a company culture characterised by teamwork and
innovation leads us forward.
the many children
Facts at a glance The year in brief
No. of co-workers: 790 • We changed our company name from
Turnover: EUR 104 million Dendro Poland to Ikano Industry.
• Our Krajenka branch officially opened A good night’s sleep is one of the moistness. As for the natural latex, it is
after extensive renovations, employing most important things in life, not least completely biodegradable and consumes
Mattresses produced
some 150 co-workers at the end of the year. when you are growing. Therefore much less energy when produced compared
2,367,000
• We opened a new sewing facility in we launched a series of innovative with the synthetic rubber it has replaced.
Rogozno with modern systems that create DRÖMMANDE’s non-woven fabric is built
2% 5% 10% mattresses in 2018 that will simplify
a more ergonomic workplace. of PLA fibre. Made from GMO-free corn
nightlife for the many parents.
Children’s mattresses • The first Malvik mattresses produced with or potatoes, it is a non-toxic, sustainable
Foam mattresses soy polyol were delivered to IKEA. alternative to petroleum based materials.
Marcin Szulczyński It meets the stringent emission standards
Spring mattresses • We expanded our product range with
Junior Product Development and
spring mattresses and natural mattresses, of GREENGUARD and is also an excellent
Sofa mattresses Implementation Specialist, Ikano Industry
for example using coconut fibre in the alternative to wool as it is hypoallergenic
83% production. and can easily be washed.
• A new sustainability and communications Every parent will agree that their children’s The other two newcomers are called
department was established, targeting how sleep during those early years is a matter of HIMLAVALV and HIMLARUND (Swedish
Our markets to achieve circularity in our business model. great importance – not least if the parents for heaven’s ceiling, loosely translated).
From our production facilities in Poland, • We joined the group of IWAY 10 stars – are able to get any sleep themselves. Its labyrinth filling, with a pattern
we supply mattresses to IKEA stores in 33 meaning we are one of 10 IKEA suppliers There are a number of things that resembling uncooked instant noodles, is
markets across Europe and the Middle East. with the highest safety standards and best impact the way our kids sleep and the bed made from carefully selected completely
ergonomic conditions. they sleep in is definitely one. In 2018 this recyclable synthetic fibres, providing a
• A gender-balanced workforce continued inspired us to develop three new families unique combination of flexibility, pressure
to be one of our focus areas, exemplified of child-friendly (and thus parent-friendly!) distribution and ventilation. Just like the
by having seven women among our forklift mattresses. materials described above, it is non-toxic
operators at the end of the year. DRÖMMANDE (dreaming in Swedish) is and hypo-allergenic – and in the case of an
• We expanded our reach to a new continent a spring cot mattress with a combination overnight accident, even the mattress core
by starting to supply IKEA stores in Qatar, of coconut fibre and natural latex forms. can be washed in the shower!
Kuwait and the United Arab Emirates. The coconut fibre is durable and flexible, Our mission is to simplify life for the
• Our yearly foam production totalled 1,705 hardening the mattress while remaining many people so they can focus on living,
thirty-metre blocks, with a total weight of elastic due to a special production process and with DRÖMMANDE, HIMLAVALV and
18,220,000 kilos. that also makes it adapt well to the body. It HIMLARUND now available in IKEA stores,
• We recycled 660,000 kilos of foam in our also protects against multiplication of mites we hope that the lives of the many parents
production. and microorganisms and doesn’t cause can become a little bit easier – and the
allergic reactions. What’s more, it provides dreams of their children a little bit sweeter.
good air circulation and prevents excessive
Insurance
Ikano Re and Ikano Insurance Advisory provide reinsurance solutions
and advisory services for the global operations of actors within the IKEA
franchise system. Our offering covers areas such as transportation,
property, liability and employees.
Facts at a glance The year in brief
No. of co-workers: 12 • We expanded our reach within IKEA
franchisees.
Gross premiums written: • Although our claims results were good
EUR 79 million overall, we saw an increase of small and
medium sized claims.
6% • We started investigating how we could
9%
Property damage create safety at home for the many people
5%
Life by embedding insurance into IKEA
products.
61% Liability
19% • Our portfolio of employee benefit
Fourlis partnership
Marine
insurance was extended throughout the
Other world.
• We continued our charitable support of
Geographical distribution of risk
two helplines for children in need, as well
as a school giving adolescents a second brings our solutions to
three new IKEA markets
chance.
Germany • Our bi-annual reinsurance meeting was
13%
United States held in Älmhult, the Swedish town where
Russia our company was once founded, with 23
12%
42% China underwriters from various insurance
partners attending.
9% France
United Kingdom
8%
Over the past few years, Ikano IKEA stores, seven IKEA pick-up points and
4% Sweden Insurance has actively been looking to e-commerce stores in Greece, Cyprus and
5% 7%
Other expand its insurance services offering to Bulgaria.
all franchisees of the IKEA concept, and It takes genuine effort to build a mutually
Our markets beneficial business relationship with clients
in 2018 we were delighted to welcome
Ikano Re and Ikano Insurance Advisory in our sector and we are honoured that
Fourlis Group among our clients.
offers services and support globally in the Fourlis Group has chosen us as a partner
markets where the IKEA franchise system is for safeguarding their operation of the IKEA
present. Bernd Lengfellner concept.
Managing Director, After Fourlis Group’s decision to join
Ikano Insurance Advisory AG
our IKEA insurance concept, we have
seen interest from additional franchisees
Fourlis Group is the exclusive franchisee of and going into 2019, we continue to offer
the IKEA concept in Greece, Cyprus and services and insurance solutions to all
Bulgaria. They own and operate seven franchisees of the IKEA concept.
Retail
We create a better everyday life for the many people by offering well-
designed, affordable home furnishings through our IKEA stores and
ecommerce in Singapore, Malaysia and Thailand. We also develop, own
and manage shopping centres anchored by IKEA and invest in other types
of real estate to create destinations where people shop, work, eat and
meet. Our multi-national team has ambitious plans to extend our offer to
more markets in multiple channels, including the Philippines, Vietnam and IPC goes digital to
engage customers in
Mexico. With our co-workers and many partners, we are inspiring millions
to make home count and live a more sustainable everyday life.
Facts at a glance
No. of co-workers: 3,393
The year in brief
• We met more than 90 million people at
revamped centre
our stores and centres and grew our total
Turnover turnover by 21 percent.
EUR 687 million • In Thailand, we opened the world’s first
IKEA store to be fully integrated into a
During 2018 we refurbished our longest- brand recognition jumped more than 36
shopping centre.
running shopping centre inside and out, percent and the Mood Menu also won Gold
27% • We expanded ecommerce to all of
32% adding alfresco eating areas, vertical in the Asia Pacific Shopping Centre Awards
Singapore Malaysia and set up IKEA Collection Points
gardens, a playground and dozens of as the best example of emerging digital
to reach people as far away as Borneo.
Malaysia technology.
• We planned for 2020 IKEA store openings new tenants.
Thailand
in both Mexico and the Philippines, taking
the top-trending spot on Twitter with our Andrew Yeoh
41%
news in Manilla. Head of Marketing,
• Our shopping centres grew visitation by Ikano Centres
20 percent with new tenants & improved
Our IKEA stores meeting spaces.
For the re-launch the “new” IPC in Kuala
No. of catalogues released 6.6 million • Construction workers at each of our
Lumpur, we took a fresh approach to
No. of visits: 27.8 million four sites clocked more than 1 million hours
marketing. First, we released a short,
No. of children to Småland: 252,445 without serious injuries.
heart-warming film that tells the story of
No. of meatballs sold: 30.7 million • IPC launched a one-of-a-kind Mood
a boy’s first love (and his journey through
No. of chicken balls sold: 2.3 million Menu app that increased the centre’s
IPC). A surprise ending delighted viewers Another campaign raised awareness of
No. of veggie balls sold: 0.6 million brand recognition by 36 percent.
and the film attracted three million views our revamped Recycling & Buy Back Centre.
• IKEA Cheras achieved a gold rating
on YouTube. People watched a series of We paid people cash for old newspapers,
Our Shopping Centres from the US Green Building Council for its
targeted follow-up spots more than 23 used plastics and more and, over three
No. of visits: 63.1 million sustainable construction and fit-out.
million times! months last year, collected 4.3 tons of waste.
Gross leasable sq.m: 420,700 incl. IKEA stores • IKEA Alexandra store installed Singapore’s
Next, we launched a one-of-a-kind IPC itself recycled 31 percent of the waste
No. of rented units: 1,432 first commercial solar cooling and reduced
Mood Menu app that recommends meals to generated by its own operations and with
energy consumption by 24 percent.
shoppers based on musical choices on their solar panels, rainwater harvesting and
• Our Customer Contact Centre
Spotify playlists. Close to 50,000 people a sustainable dishwashing system. IPC is
consolidated operations in Kuala Lumpur
downloaded the app and thousands used aiming to become the greenest shopping
and improved service levels by 34 percent.
coupons for IPC food outlets. As a result, centre in town!Second IKEA store in
Thailand opens with
a Bang!
In March 2018, we opened our seventh concourse link that is suspended over a
IKEA store in the region, ushering road and connects the store to the mall.
throngs of eager customers into a store There are three direct entries from the
that breaks the mould on traditional shopping centre with checkouts on all
levels, and while this design challenges the
IKEA blue-box design principles.
traditional IKEA store experience, it enables
a seamless journey for our customers.
Amataboon Satrasook Furthermore, on the rooftop there are 4,500
Acting Local Marketing & solar panels that generate renewable
Communication Manager, IKEA Bang Yai
energy covering about 20 percent of the
store’s needs.
Multichannel customer At more than 48,000 square meters, IKEA
Bang Yai in Thailand is the first IKEA store
in the world that is fully integrated with a
In terms of food, IKEA Bang Yai tested the
ground for a new concept restaurant called
HEM (home, in Swedish). Our cosy nook,
service helps us meet the shopping centre. It will act as an ecommerce
fulfilment centre and was at the time of
lined by bookcases and soft seating, serves
up affordable healthy food with Swedish
many people
opening by far the largest store in Southeast gourmet flare. However – all novelties of
Asia. IKEA Bang Yai put aside – there is still a
In perhaps the most complex IKEA classic IKEA Restaurant serving our famous
construction anywhere, the showroom Swedish meatballs!
and market hall are located in a massive
A series of upgrades to our Customer to our ecommerce checkout page, we can
Contact Centres during the year now answer any questions customers have
improved our connection to shoppers – as they are making a purchase on our site.
whether they reach out by phone, email We also moved the team out of their old
office to a bright new space with a pantry
or social media.
and soft seating areas, creating a great
place to work!
Alexander Soliman As a result of the improvements made, we
Customer Contact Centre Manager,
saw a 34 percent increase in service levels
IKEA Southeast Asia
– answering the vast majority of phone calls
in under a minute and emails within a day.
During the year, Singapore and Malaysia What’s more, over the course of the year
Customer Contact Centre operations were our hard-working agents handled close to
consolidated in Kuala Lumpur. We scaled up 295,000 phone calls, more than 100,000
our training and on-boarding programmes emails and about 10,000 web chats!
and built specialised teams to handle each
channel. Introducing a live web chat functionOur financial results 2018 Group Extended Management Team
For the 2018 financial year, Ikano Group achieved a growth of 9 percent
in turnover, including net income from finance activities. To maintain this
growth momentum, we continue to invest in our businesses. For instance,
we during the year invested EUR 64 million in our real estate markets,
Sweden and Denmark, and EUR 153 million in building new IKEA stores
and a shopping centre in Southeast Asia. On-going investments include
strengthening our position as a multichannel retailer by developing our
ecommerce systems, as well as the digital transformation journey of Ikano
Lars Thorsén* Mats Håkansson* Yohann Adolphe* Marie Gällstad* Jean Champagne*
Bank. Furthermore, in line with our ambition to be a good local neighbour Group CEO Group Vice President Group CFO Head of Group Head of
where we operate, we also supported local communities and charities with Communications Group HR
more than EUR 2 million.
Looking forward to 2019, backed up by our owners’ emphasis on long-term
growth this will be another year of significant investments, exemplified
by our strive to bring IKEA to Mexico by 2020 as well as by exploring
overseas expansion possibilities for Ikano Industry. We have exciting times
ahead of us!
Lars Svensson Henrik Eklund Robert Jaaniste Daniel Skoghäll
Head of Group Managing Director Managing Director Chairman of the
Yohann Adolphe, Sustainability Ikano Bank Ikano Bostad Board Ikano Bostad
Group CFO
Ikano Group organisation
Sebastian Luczynski Tomas Wittbjer Christian Rojkjaer Malcolm Pruys
Managing Director Business Leader Managing Director Managing Director
Ikano Industry Insurance IKEA Southeast Asia IKEA Mexico
Ikano S.A.
Group Services Supervisory Board
Peter Kamprad Jonas Kamprad Mathias Kamprad
Chairman Board Member Board Member
Finance Insurance Production Real Estate Retail
Eva Cederbalk Per Karlsson
Board Member Board Member
Mikael Ohlsson Måns Hultman
Board Member Board Member
*Member of the Ikano S.A. Management TeamOur mission
Simplifying the many
people’s lives so they
can focus on living.
group.ikano
Produced in May 2019 by the Communications department of Ikano S.A.
The printing cost for this booklet was EUR 0.43 per copy. 5,000 copies were printed.You can also read
