FAMILY PRACTITIONER NETWORK GUIDE

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FAMILY PRACTITIONER
NETWORK GUIDE
INDEX
INDEX

        BONITAS FAMILY PRACTITIONER NETWORK GUIDE                                                     BONCAP FAMILY PRACTITIONER NETWORK GUIDE                                                          ANNEXURE A
        INTRODUCTION                                                                PAGE 2            SUMMARY OF PRIMARY CARE BENEFITS                                                PAGE 14           BONCAP RADIOLOGY FORMULARY                                                      PAGE 21
        USING THIS GUIDE                                                            PAGE 2            FAMILY PRACTITIONER TARIFFS AND FEES                                            PAGE 15
        FAMILY PRACTITIONER NETWORK FEES                                            PAGE 3            MEDICATION                                                                      PAGE 16           ANNEXURE B
        SPECIALIST NETWORK AND SPECIALIST REFERRAL                                  PAGE 3            THE REFERRAL MANAGEMENT PROCESS                                                 PAGE 17           BONCAP RADIOLOGY REQUEST FORM                                                   PAGE 24
        FAMILY PRACTITIONER NOMINATION                                              PAGE 4            SPECIALIST BENEFIT                                                              PAGE 17
        IMPROVED CLINICAL PATHWAY SERVICES (ICPS),                                                    MATERNITY BENEFIT AND ANTENATAL VISITS                                          PAGE 17           ANNEXURE C
        JOINTCARE AND MAJOR JOINTS FOR LIFE                                         PAGE 5
                                                                                                      RADIOLOGY                                                                       PAGE 18           BONCAP PATHOLOGY FORMULARY                                                      PAGE 25
        INDEPENDENT CLINICAL ONCOLOGY NETWORK (ICON)                                PAGE 5
                                                                                                      PATHOLOGY                                                                       PAGE 18
        DOCUMENTATION BASED CARE (DBC) & WORKABILITY                                PAGE 6
                                                                                                      DAY-TO-DAY BENEFITS                                                             PAGE 18           ANNEXURE D
        PHARMACY NETWORK                                                            PAGE 6
                                                                                                      OPTOMETRY                                                                       PAGE 19           BONCAP PATHOLOGY REQUEST FORM                                                   PAGE 28
        HOSPITAL NETWORK                                                            PAGE 7
                                                                                                      HOSPITALISATION                                                                 PAGE 19
        ELECTRONIC MEDICAL RECORD                                                   PAGE 8
                                                                                                      PRESCRIBED MINIMUM BENEFITS (PMBS)                                              PAGE 19           ANNEXURE E
        CARE PATHWAYS                                                               PAGE 8
                                                                                                      HIV/AIDS MANAGEMENT                                                             PAGE 19           BONCAP SPECIALIST REFERRAL FORM                                                 PAGE 29
        HEALTHCARE FORENSICS                                                        PAGE 9
                                                                                                      MAJOR MEDICAL BENEFITS                                                          PAGE 20
        BABYLINE                                                                    PAGE 9
                                                                                                      ANY OTHER ENQUIRIES                                                             PAGE 20           FIND A SERVICE PROVIDER                                                         PAGE 30
        OUT-OF-HOSPITAL TESTS FOR CHRONIC PMB DISEASES                              PAGE 9
                                                                                                      SUBMITTING CLAIMS                                                               PAGE 20
        BONITAS DIABETES MANAGEMENT PROGRAMME                                       PAGE 9
        MENTAL HEALTH PROGRAMME                                                     PAGE 10
        FP UPSKILLING                                                               PAGE 10
        WELLNESS EXTENDER BENEFIT                                                   PAGE 10
        QUICK REFERENCE GUIDE                                                       PAGE 11

           Please note: Product rules, limits, terms and conditions apply. Where there is a discrepancy between the content provided in this brochure, the website and the Scheme Rules, the Scheme Rules will prevail. The Scheme Rules are available on request. Benefits are subject to approval
           from the Council for Medical Schemes
INTRODUCTION                                                                                                                                                 USING THIS GUIDE
             Dear Family Practitioner                                                                                                                                     This guide supplies you with the necessary information to treat our members effectively. It also
                                                                                                                                                                          includes the initiatives that Bonitas has in place and how they apply to the various Bonitas options
             Despite increasing healthcare inflation and economic pressures in the past year, innovative strategic                                                        and to you as a family practitioner.
             measures allowed Bonitas to emerge in a strong financial position, keeping the weighted average
             contribution increase at 8.9% for 2019. The increase clearly signals that the scheme is in good                                                              If you have any questions or require further information or assistance, please call us on
             financial health.                                                                                                                                            0861 112 666.

                                                                                                                                                                                                                                                                                   BONITAS FP GUIDE 2019
             The worldwide increase in chronic disease burden is one of the reasons for escalating healthcare                                                             Please note: There will be a 5.0% increase in the Bonitas & BonCap FP tariff rates, with effect
             costs. Bonitas has introduced managed care programmes over the past few years to assist in                                                                   1 January 2019.
             managing chronic diseases, in addition to focusing on preventive care and wellness.

             The industry has also experienced an increased prevalence of chronic conditions and diabetes in
             particular, is one of the key contributors to a rising disease burden and escalating healthcare costs.
             Such conditions are the leading causes of death and disability globally, putting an enormous burden
             on most healthcare systems. Prevention and early intervention are a big step towards the ultimate
             aim of making populations healthier through better lifestyles and increased compliance with their
             suggested care regimens.

             Bonitas’ strategy is focused on affordability and quality of healthcare and the Fund continues to
             enhance business and product offerings.

             Bonitas has two new options for 2019, namely Primary Select and BonEssential Select, both are
             efficiency discount options (EDOs). The benefit limits for Primary Select are to be the same as the
             main Primary option and the benefit limits for BonEssential Select are to be the same as the main
             BonEssential option. However, a hospital network and further measures will be applied to these new
             options. Also note that the Hospital Plus option is no longer available in 2019.

             We look forward to building on the successes of the year and partnering with you in 2019. Thank
             you for the excellent service you continue to deliver to our members.

             Kind regards
             Bonitas Medical Fund

All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.                            Page 2
FAMILY PRACTITIONER                                                                                                                           SPECIALIST NETWORK
                                 NETWORK FEES                                                                                                                                  AND SPECIALIST
                                 Bonitas recognises the Family Practitioner’s role as the coordinator of care, which is key to ensure
                                 the sustainability of the Bonitas options. To this end, Family Practitioners (FPs) are encouraged to
                                 manage downstream costs while still ensuring good quality care.
                                                                                                                                                                               REFERRAL
                                                                                                                                                                              1. The Bonitas Specialist Network
BONITAS FP GUIDE 2019

                                 The Bonitas FP network reimbursement model for 2019 will continue to include an enhanced fee in                                                    Bonitas has a network of over 3 400 Specialists in place consisting of the following specialities:
                                 accordance with the practice’s REPI² category score as indicated below:
                                                                                                                                                                                     Dermatology                                                      Ophthalmology
                                                                                            Enhanced fees automatically added when
                                                                                                                                                                                     Obstetrics and Gynaecology                                       Orthopaedics
                                  FP Consultation Rates                                     consultation is processed
                                                                 2019
                                  (0190-0192)                                                                                                                                        Pulmonology                                                      Otorhinolaryngology
                                                                                            REPI2 Cat 1                    REPI2 Cat 2
                                                                                                                                                                                     Physicians                                                       Rheumatology
                                  Bonitas Tariff                 R379,10                    R45,90                         R23,00
                                                                                                                                                                                     Gastroenterology                                                 Paediatrics
                                 Please take note of the following:                                                                                                                  Neurology                                                        Plastic and Reconstructive Surgery
                                 • To protect Bonitas members from unexpected co-payments, it is important that FPs adhere to                                                        Cardiology                                                       Surgeons
                                    their contract requirement to bill the Bonitas Tariff.
                                 • Note that the enhanced fee will be automatically added when the practice is reimbursed for                                                        Psychiatry                                                       Cardiothoracic Surgery
                                    consultations.                                                                                                                                   Neurosurgery                                                     Urology

                                                                                                                                                                                    The network Specialists have all agreed to bill the Bonitas Tariff; therefore, your patient will not
                                                                                                                                                                                    incur a co-payment when consulting with these doctors.

                                                                                                                                                                                    Please note:
                                                                                                                                                                                    • The Bonitas Specialist network is a Designated Service Provider (DSP) network for
                                                                                                                                                                                       Prescribed Minimum Benefits (PMBs).
                                                                                                                                                                                    • To find out if the Specialist you refer to is on the network, you can contact the Healthcare
                                                                                                                                                                                       Provider Contact Centre on 0861 112 666.
                                                                                                                                                                                    • Should you need to refer a patient to an orthopaedic surgeon (for hip or knee surgery),
                                                                                                                                                                                       please first read the section on ICPS.

                                                                                                                                                                              2. Why Bonitas patients need a referral and how to obtain a Specialist referral
                                                                                                                                                                                    There is a growing trend of fragmented care, where a number of our beneficiaries are receiving
                                                                                                                                                                                    duplicate treatment from multiple doctors and providers. This leads to poor patient experience
                                                                                                                                                                                    and unsatisfactory outcomes in providing safe, appropriate and effective care.

                                                                                                                                                                                    All Specialist visits for members on Bonitas therefore require the FP to obtain a referral
                                                                                                                                                                                    authorisation prior to the patient visiting the Specialist.

                        Page 3                                             All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
Please note the following:                                                                                                                                    •   Hospital network: The BonCap, BonFit, Standard Select, Primary Select and BonEssential
                  • For all other options, please contact the Healthcare Provider Contact Centre on                                                                                 Select options have a specific hospital network in place. Members on these options need to
                     0861 112 666 and use the interactive voice recognition (IVR) function to obtain a referral                                                                     use a hospital in the respective network to avoid a co-payment. Please refer to the Hospital
                     number. You will need to have the following information ready:                                                                                                 Network section in this guide for further information on the network. Please ensure that
                     - Your practice number, e.g. 1234567                                                                                                                           members on these options are referred to a network hospital.
                     - Your patient’s membership number, e.g. 24000000001
                     - Your patient’s beneficiary number, e.g. 00
                     - Your patient’s date of birth in the format DDMMYYYY, e.g. 31121954
                     - The practice type, e.g. 18 for a physician
                     - The number of months that you want the patient to visit the Specialist between 1
                         and 6, e.g. 3. A referral number will automatically be created for the member on the
                                                                                                                                                                          FAMILY PRACTITIONER
                         system, from the date that you created the referral and adding the number of months
                         you have chosen to create an end date for the referral.                                                                                          NOMINATION

                                                                                                                                                                                                                                                                                      BONITAS FP GUIDE 2019
                  •         Specialist Referral can also be done via the web:
                        -    Visit www.medscheme.com > login as a provider > click on Specialist Referral (and
                             complete all required information).
                                                                                                                                                                          Bonitas supports care coordination and considers the Family Practitioner (FP) to be at the heart of
                  For patients on BonCap, the FP needs to contact BonCap Beneficiary Management on                                                                        this process. Fragmented healthcare has resulted in inefficient, costly treatment for our members;
                  0861 239 333 to obtain a referral.                                                                                                                      therefore, Bonitas believes that FP care coordination improves the quality of healthcare and lowers
                                                                                                                                                                          overall healthcare expenditure.
             3. Quick reference guide for Specialist practice types requiring a Specialist referral:
                                                                                                                                                                          Bonitas requires beneficiaries on Standard Select, Primary Select and BonEssential Select to
                                                                                                                                                                          nominate their treating network FP to coordinate their care. This can be done by contacting the
                      Specialist                                                  Specialist
                                      Specialist Type Description                                   Specialist Type Description                                           Bonitas Call Centre on 0860 002 108. Main members on the Standard Select and Primary Select
                      Type                                                        Type
                                                                                                                                                                          options have a greater nominated FP limit and will therefore benefit by visiting a nominated FP
                      12              D e r m a to l o g i st                     28                Or t h o p a e d i c S u rg e o n                                     versus visiting a non-nominated FP.
                                                                                                    Oto rh i n o l a r y n g o l o g i st
                      16              Gy n a e co l o g i st                      30                                                                                      Standard Select:
                                                                                                    ( EN T )
                      17              P u l m o n o l o g i st                    31                Rh e u mato l o g i st                                                  Nominated FP Services                                                Non-Nominated FP Services
                      18              P hy s i c i a n                            32                Pa e d i at ri c i a n                                                  Benefit limit of R4 170                                              Sub-limit of R1 350
                      19              G a s t ro e n te ro l o g i st             33                Ca rd i o l o g y Pa e d i at ri c i a n
                                                                                                    P l a st i c a n d Re co n st ru ct i ve
                      20              N e uro lo g ist                            36
                                                                                                    S u rg e o n
                                                                                                                                                                          Primary Select:

                      21              Ca rd io lo g ist                           42                S u rg e o n                                                            Nominated FP Services                                                Non-Nominated FP Services
                      22              Psychiatr ist                               44                Ca rd i ot h o ra c i c S u rg e o n                                    Benefit limit of R1 900                                              Sub-limit of R615
                      24              N e urosurg e o n                           46                U ro l o g i st

                  The only exception to the Specialist referral rule will be the following:
                  1. The first gynaecologist visit for female beneficiaries
                  2. Paediatric consultations for children under the age of two
                  3. Maternity consultations
                  4. Consultations with oncologists
                  5. Consultations with ophthalmologists
                  6. Specialist to specialist referral

                   • Hospital exclusions: Please refer to the Hospital Network section for a list of hospitals
                     where a 30% co-payment will be raised (except BonCap, Standard Select, Primary Select,
                     BonEssential Select and BonFit). Where possible, please avoid referring patients to
                     Specialists that work exclusively at these hospitals.

All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.                               Page 4
IMPROVED CLINICAL                                                                                                                             INDEPENDENT
                                 PATHWAY SERVICES                                                                                                                              CLINICAL
                                 (ICPS) & JOINTCARE                                                                                                                            ONCOLOGY
                                 & MAJOR JOINTS FOR                                                                                                                            NETWORK (ICON)
BONITAS FP GUIDE 2019

                                 LIFE                                                                                                                                         Bonitas has partnered with ICON as their Preferred Provider, and as their Designated Service Provider
                                                                                                                                                                              for the provision of oncology services for Prescribed Minimum Benefits (PMBs). ICON is a network
                                                                                                                                                                              of Oncology Specialists utilising standardised protocols to ensure that Bonitas cancer patients are
                                 Bonitas has partnered with ICPS, JointCare and Major Joints for Life who are groups of orthopaedic
                                                                                                                                                                              appropriately cared for. ICON offers a network of oncologists, who has agreed to utilise the clinical
                                 surgeons who specialise in performing hip and knee replacements according to standardised clinical
                                                                                                                                                                              protocols approved by the Fund and will bill at the agreed rate, thereby ensuring that members will
                                 care pathways, to ensure that the quality of the hip and/or knee replacement is of the highest
                                                                                                                                                                              not incur co-payments.
                                 standard as well as to ensure the best health outcomes.
                                                                                                                                                                              Please refer Bonitas members to an oncologist within the ICON network to ensure that the member
                                 ICPS, JointCare and Major Joints for Life are the preferred providers for Bonitas members on the
                                                                                                                                                                              does not incur any potential co-payments.
                                 Standard, BonClassic, BonComplete and BonComprehensive options, and the Designated Service
                                 Provider (DSP) for members on the Standard Select option.
                                                                                                                                                                              In order to find out which oncologists are on the ICON network, you can either visit the ICON website:
                                                                                                                                                                              www.iconsa.co.za or call the Healthcare Provider Contact Centre on 0861 112 666, or call ICON SA
                                 ICPS, JointCare and Major Joints for Life will ensure payment in full for the procedure, which will
                                                                                                                                                                              on 021 944 3750.
                                 include the following:
                                 • All hospital costs
                                 • Surgeon and anaesthetist fees
                                 • Prosthesis (subject to prosthesis benefit)
                                 • Physiotherapist (pre-, intra and post-operative)

                                 Please remember to call the Healthcare Provider Contact Centre on 0861 112 666 for a Specialist
                                 referral for your patient. By calling the contact centre, you will be given the details of an ICPS,
                                 JointCare or Major Joints for Life orthopaedic surgeon closest to you.

                                 Please ensure that members are referred to an ICPS, JointCare or Major Joints for Life orthopaedic
                                 surgeon to avoid co-payments as stated below:

                                  Option                 Use of a Non-ICPS Provider for Hip and Knee Surgery

                                                         Bonitas will not fund the procedure if a non-ICPS, non- JointCare or
                                  Standard Select
                                                         non-Major Joints for Life provider is used
                                  Standard               R6 000 co-payment
                                  BonClassic             R6 000 co-payment
                                  BonComplete            R6 000 co-payment
                                  BonComprehensive       R6 000 co-payment

                        Page 5                                             All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
THE BACK & NECK                                                                                                                                              PHARMACY
             DOCUMENTATION                                                                                                                                                NETWORK
             BASED CARE (DBC) &                                                                                                                                           Bonitas has a large pharmacy network that consists of almost 2 200 pharmacies including Pharmacy
                                                                                                                                                                          Direct, Clicks, Dis-Chem, MediRite, Pick n Pay, Optipharm, Scriptwise, Netcare and Pharmacross as

             WORKABILITY                                                                                                                                                  well as various independent community pharmacies.

                                                                                                                                                                                                                                                                                               BONITAS FP GUIDE 2019
                                                                                                                                                                          Network pharmacies agreed to charge contracted dispensing fees, ensuring members will not be
                                                                                                                                                                          liable for co-payments. Please find the below information regarding Designated Service Providers,
             The goal of DBC and Workability is to reduce the need for unnecessary surgery caused by chronic                                                              Preferred Provider Networks and co-payments.
             back and neck pain. Conventional treatment often focuses on alleviating the symptoms, whereas
             DBC and Workability aim to treat the underlying functional problem. DBC and Workability enrol
                                                                                                                                                                            Chronic medication                        Benefit rules
             members who would benefit from the programme and ensure that the care provided is coordinated
             to ensure optimal outcomes.                                                                                                                                                                              • The Designated Service Provider (DSP) is Pharmacy Direct for
                                                                                                                                                                                                                        all options (excluding BonComprehensive) but only acts as the
             All Bonitas options (excluding BonCap) have contracted with DBC and Workability. Members that are                                                                                                          DSP for the BonClassic and Standard options once the benefit
             eligible for the DBC or Workability programme are proactively identified by the Bonitas beneficiary                                                                                                        limit is depleted.
             risk management team. Eligible beneficiaries can also be identified by their Family Practitioner or                                                                                                      • BonComplete, Primary, Primary Select, BonFit, BonCap,
             they can self-refer.                                                                                                                                                                                       BonSave, Standard Select, BonEssential, BonEssential Select
                                                                                                                                                                                                                        and Hospital Standard all have to utilise Pharmacy Direct as
                                                                                                                                                                            Pharmacy network
             The identification of eligible members in all categories is limited to members that reside within a 30                                                                                                     the DSP from onset of the benefit year.
             km radius of a DBC clinic or a Workability facility (distance between the member’s residential postal                                                                                                    • Pharmacy Direct can be contacted on 0860 027 800.
             code and the applicable facility’s postal code).                                                                                                                                                         • The Preferred Provider Network (PPN) for chronic medication
                                                                                                                                                                                                                        includes Clicks, Dis-Chem, MediRite, Pick n Pay, Pharmacy
             Should you wish to enrol your patient in the DBC or Workability programme, please call the                                                                                                                 Direct, Optipharm, Scriptwise, Netcare and Pharmacross and
             Healthcare Provider Contact Centre on 0861 112 666 to see whether your patient qualifies to be                                                                                                             various independent community pharmacies, and is only
             enrolled in the programme.                                                                                                                                                                                 applicable to the BonClassic and Standard options.
                                                                                                                                                                                                                      • Please call the Bonitas Contact Centre on 0861 100 220 or
             There are currently 15 DBC centres located across South African in Cape Town, Bellville, Sasolburg,                                                                                                          email chronicmeds@bonitas.co.za.
             Secunda, Emalahleni, Sandton, Kempton Park, Durban, Umhlanga, Roodepoort, Centurion, Pretoria                                                                  How to apply for chronic
                                                                                                                                                                                                                      • You can also log in to www.medscheme.com > log in as a
             East, Pretoria North, Bloemfontein and Port Elizabeth. There are also 2 additional Workability                                                                 medicine
                                                                                                                                                                                                                          provider > click chronic application > insert membership
             facilities located in Bloemfontein and Port Elizabeth. Plans are in place to expand the network even                                                                                                         number.
             further. For an updated list of DBC clinics and Workability facilities, please call the Healthcare
             Provider Contact Centre on 0861 112 666.                                                                                                                                                                 • Formularies can be viewed at www.medscheme.com > log
                                                                                                                                                                                                                        in as a provider > click on clinical information > medicine
                                                                                                                                                                            Chronic formularies and                     management.
                                                                                                                                                                            disease baskets                           • Disease baskets can be viewed at www.medscheme.com
                                                                                                                                                                                                                        > log in as a provider > click lookup tool > disease basket
                                                                                                                                                                                                                        lookup.

All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.                                        Page 6
Chronic medication            Benefit rules
                                                                • You DO NOT need to update or call for a change if the:
                                                                   • medicine is in the basket; or
                                                                                                                                                                             HOSPITAL NETWORK
                                                                   • member changes to another medicine in the basket; or
                                                                   • member’s quantity or dosage of a medicine is listed in                                                  Bonitas has a well-established network of hospitals for BonCap, BonFit, Standard Select, Primary
                                  Changes or updates
                                                                      the basket.                                                                                            Select and BonEssential Select. In order to avoid the co-payments listed below, it is in the
                                                                • Changes or updates to chronic medication (if not part of the                                               member’s best interest to use a network facility. To view a list of network hospitals log in to
                                                                  disease basket) are done telephonically by contacting the                                                  www.bonitas.co.za.
                                                                  Bonitas Contact Centre on 0861 100 220.
                                                                                                                                                                             Bonitas members have access to all private hospitals; however, a 30% co-payment will apply at the
BONITAS FP GUIDE 2019

                                                                Co-payments can be avoided by:
                                                                • Ensuring the patient makes use of the DSP.                                                                 following hospitals.
                                                                • Prescribing in-formulary drugs.
                                  Co-payments
                                                                • Asking the pharmacist to substitute expensive medications                                                    Hospital
                                                                  with a generic equivalent that will not attract an MPL
                                                                  co-payment.                                                                                                  Life Rosepark Hospital                                        Life Eugene Marais Hospital
                                                                                                                                                                               Life Bedford Gardens Private Hospital                         Life Faerie Glen Hospital
                                 Please contact the Bonitas Contact Centre on 0861 100 220 for any other chronic medication
                                 queries.                                                                                                                                      Life Brenthurst Clinic                                        Little Company of Mary/Life Groenkloof Hospital
                                                                                                                                                                               Life Carstenhof Clinic                                        Life Wilgers Hospital
                                  Acute medication              Benefit rules                                                                                                  Life Flora Clinic                                             Life Hilton Private Hospital
                                                                • The Preferred Provider Network (PPN) for all Bonitas options                                                 Genesis Maternity Clinic (Saxonwold)                          Life Kingsbury Hospital
                                                                  includes Clicks, Dis-Chem, MediRite, Pick n Pay, Pharmacy
                                                                                                                                                                               Life Wilgeheuwel Private Hospital                             Life Vincent Pallotti Hospital
                                                                  Direct, Optipharm, Scriptwise, Netcare and Pharmacross and
                                  Pharmacy network                various independent community pharmacies.
                                                                                                                                                                             Please note: This applies to all options, with the exception of BonCap, Standard Select and BonFit.
                                                                • If your member wishes to query whether their pharmacy is
                                                                                                                                                                             These options make use of specific network hospitals.
                                                                  part of the network, they can call 0860 002 108.

                                                                                                                                                                                                                  Co-payment for late                              Co-payment for using a
                                                                Co-payments can be avoided by:                                                                                 Option
                                                                                                                                                                                                                  pre-authorisation                                non-network hospital
                                                                • Ensuring the patient makes use of the DSP.
                                                                • Prescribing in-formulary drugs.                                                                              BonCap                             R6 700                                           R6 700
                                  Co-payments
                                                                • Asking the pharmacist to substitute expensive medications                                                    BonFit                             100% of hospital account                         30% of hospital account
                                                                  with a generic equivalent that will not attract an MPL
                                                                  co-payment.                                                                                                  Standard Select                    100% of hospital account                         30% of hospital account
                                                                                                                                                                               Primary Select                     100% of hospital account                         30% of hospital account
                                 If you have BonCap acute medication or formulary queries, call BonCap Beneficiary Management
                                                                                                                                                                               BonEssential Select                100% of hospital account                         30% of hospital account
                                 on 0861 239 333.
                                                                                                                                                                             A hospital procedure can be pre-authorised by contacting the Bonitas Call Centre: 0861 100 220 or
                                 If you have general queries about acute medication, please call the Healthcare Provider Contact
                                                                                                                                                                             fax: 0860 002 145 or email: hospital@bonitas.co.za.
                                 Centre on 0861 112 666.
                                                                                                                                                                             Please have the following information at hand when requesting an authorisation:
                                                                                                                                                                             • the Bonitas membership number
                                                                                                                                                                             • the date of admission
                                                                                                                                                                             • name of the practitioner and his/her telephone number and practice registration number
                                                                                                                                                                             • the name and practice number of the hospital
                                                                                                                                                                             • all relevant procedure codes and applicable tooth numbers, including diagnostic codes
                                                                                                                                                                             • in certain instances a radiological report, clinical report or additional information will be
                                                                                                                                                                                requested in order to process the pre-authorisation.

                        Page 7                                        All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
ELECTRONIC                                                                                                                                                   CARE PATHWAYS
             MEDICAL RECORD                                                                                                                                              Ensuring good clinical outcomes for its members is a top priority for Bonitas. Equally important
                                                                                                                                                                         is equipping doctors with the tools needed to achieve this. In consultation with experts in each
                                                                                                                                                                         chronic disease field, practising Family Practitioners and Fund representatives, a process has
                                                                                                                                                                         been started to develop Integrated Care Pathways for the major chronic conditions. The goal of
             The Electronic Medical Record (EMR) is a digital version of a patient’s paper-based chart, to                                                               this collaborative effort is to develop care pathways that take into account clinical and financial
             make it easier to share Bonitas beneficiaries’ demographic and clinical information with Family                                                             implications, while at the same time being aligned to beneficiary benefits and a primary healthcare
             Practitioners (FPs) who are on the Bonitas network.                                                                                                         approach.

                                                                                                                                                                                                                                                                                                  BONITAS FP GUIDE 2019
             The Independent Practice Association (IPA) Forum and the Bonitas Clinical Coordination Committee                                                            Going forward, care pathways will be shared with healthcare professionals and it will also be
             (BCCC) also provided their input with regard to the EMR. The EMR provides FPs with administrative                                                           incorporated into the Electronic Medical Record. To date, a hypertension care pathway as
             and clinical benefits that could include the following:                                                                                                     well as a diabetes mellitus care pathway have been developed and can be accessed by visting
                                                                                                                                                                         the Medscheme website at www.medscheme.com > Communication library > Communication
                                                                                                                                                                         > General Communication. Below is an extract of the hypertension care pathway that has been
              Administrative benefits                                        Clinical benefits                                                                           developed.
              Decreased paperwork                                            Prescribing medication electronically
                                                                             Access to up-to-date patient information
              Decreased storage costs
                                                                             including clinical notes and results
                                                                                                                                                                                  BP 140-159 / 90-99 mmHg                     BP 140-159 / 90-99 mmHg
              More efficient billing                                         Diagnosing patients more effectively                                                                 with
HEALTHCARE                                                                                                                                    OUT-OF-HOSPITAL
                                 FORENSICS                                                                                                                                     TESTS FOR CHRONIC
                                 Bonitas uses world-class analytical software, Insurance Fraud Manager (IFM) by FICO, which
                                 employs advanced mathematical techniques to detect suspicious and abnormal claiming patterns.
                                 This ensures that our members receive the best and appropriate patient care at all times while
                                                                                                                                                                               PMB DISEASES
                                 minimising the financial impact of fraud, waste and abuse.                                                                                    In previous years, out-of-hospital tests for the management of Prescribed Minimum Benefit
BONITAS FP GUIDE 2019

                                                                                                                                                                               conditions (PMBs) were paid from Day-to-Day benefits. In 2019, out-of-hospital tests specified in
                                 The claiming process for all healthcare professionals remains as is. Please continue to submit all                                            the PMB care templates will be paid first from risk (overall annual limit) which will allow members to
                                 claims as per the existing process. Valid claims will be assessed and paid. The claims data will then                                         get the maximum value for money and stretch their Day-to-Day benefits as far as possible.
                                 be reviewed to identify abnormal claiming patterns. If found to be inappropriate, the identified
                                 healthcare professional will be consulted to address the findings. Corrective measures will then be
                                 discussed and agreed upon in addressing the irregular claiming behaviour.

                                 Fraud, waste and abuse will continue to be addressed in a fair and transparent manner, which

                                                                                                                                                                               BONITAS DIABETES
                                 includes taking into account best practice and clinical necessity, where relevant.

                                 A healthy claims audit and forensic capability enables Bonitas to strengthen our ties with all

                                                                                                                                                                               MANAGEMENT
                                 healthcare professional bodies and ensures that we continue to work towards achieving our goal
                                 for holistic patient-centric and affordable care at all times.

                                                                                                                                                                               PROGRAMME
                                 For any fraud-related queries, please contact the fraud hotline on 0800 112 811 or email
                                 fraud@medscheme.co.za.

                                 BABYLINE
                                                                                                                                                                               Bonitas, together with Medscheme has an excellent Diabetes Management Programme. This
                                                                                                                                                                               enables all managed care interventions for our diabetic patients to be integrated.

                                                                                                                                                                               The Bonitas Diabetes Management Programme is based on the principles of patient-centered care.
                                 BabyLine is part of PAED-IQ (Pty) Ltd, which has been in existence for 5 years and is a South African-                                        This ensures that disease management is delivered in a holistic fashion accommodating associated
                                 based medical information company, seeking to provide information and services to parents and                                                 co-morbidities and focusing interventions on high risk beneficiaries. In addition, our aim is to
                                 caregivers, that will enhance the level of care they are able to provide to their children.                                                   increase the number of diabetics who are managed in a coordinated manner and ensure that all
                                                                                                                                                                               Bonitas network doctors have the opportunity to participate in this initiative.
                                 PAED-IQ partnered with the Paediatric Management Group of South Africa, a body that represents
                                 the majority of Paediatric Specialists in private practice in South Africa. Through this collaboration,                                       Key components of the new programme include:
                                 a database of information on common health conditions in children was developed. This information                                             • Provision of an enhanced care template
                                 is tailored to the needs of South African children and is endorsed by the Paediatric Management                                               • Active monitoring and support of all Bonitas diabetics
                                 Group of South Africa.                                                                                                                        • Active monitoring of adherence to treatment and clinical results.
                                                                                                                                                                               • Targeted communication where gaps in care are identified.
                                 Bonitas has partnered with PAED-IQ from 2017 to educate Bonitas parents and ensure their                                                      • Active management of identified beneficiaries by a team of health coaches.
                                 benefits last longer. BabyLine offers a paediatric telephone triage service, which is available 24/7,
                                 365 days a year. The service offers healthcare advice to parents with children under 3 years of age                                           If you have any questions or require more information on the Bonitas Diabetes Management
                                 and is delivered by skilled personnel (registered nurses). Bonitas members will have access to this                                           Programme, please contact the Healthcare Professional Contact Centre on 0861 112 666 or email
                                 helpline, free of charge and can dial 0860 999 121 to make use of the service.                                                                queries@bonitas.co.za.

                                 For more information on PAED-IQ, please visit https://paediq.com/aboutus.html.

                        Page 9                                              All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
MENTAL HEALTH                                                                                                                                                WELLNESS EXTENDER
             PROGRAMME                                                                                                                                                    BENEFIT
                                                                                                                                                                         Bonitas has created an industry first, the Wellness Extender Benefit that supplements the existing
             The Bonitas Mental Health Programme follows an internationally successful model of integrating
             mental health care into the primary care setting through effective collaboration between family                                                             health-risk assessment benefit by promoting continuity of care. Therefore, depending on the
             practitioners, specialists, and auxiliary caregivers, and the introduction of a care manager to                                                             completion of the member’s health risk assessment, members can consult with their Family
             help coordinate the process. This, along with family practitioner upskilling, decision support, and                                                         Practitioner (FP) and these consultations do not deplete their savings or day-to-day benefit.
                                                                                                                                                                         Furthermore, the FP can refer the member to other healthcare practitioners, e.g. physiotherapist,

                                                                                                                                                                                                                                                                                       BONITAS FP GUIDE 2019
             benefit review, creates the necessary structure to allow the busy family practitioner to deliver and
             coordinate good quality, patient-centered care, which includes mental health care.                                                                          biokineticist or dietician, if necessary and these consultations are also funded. This is available to
                                                                                                                                                                         beneficiaries on all options excluding BonCap.
             The Medscheme Care Manager communicates regularly with the FP regarding potential new
             cases and treatment response as measured by validated symptom scores. This is underpinned by
                                                                                                                                                                           Option                             Benefit Limit                      Range of Services Covered
             specialist advice from the Medscheme Psychiatrist Decision Support service.
                                                                                                                                                                           BonComprehensive                   R 2 540
             Patient activation and support for self-care are promoted through education of patients and
                                                                                                                                                                           BonClassic
             their families, the facilitation of behavioural activation by care managers during telephonic
             interventions, “Ask-Your-Doctor” checklists, and accessing community support groups.                                                                          BonComplete
                                                                                                                                                                           Standard                           R1 750                             • Family Practitioner
             Should you require more information or wish to confirm whether your patient meets the criteria of                                                                                                                                     Consultations
             the Bonitas Mental Health Programme, please call 0860 002 108, follow the prompts to select the                                                               Standard Select
                                                                                                                                                                                                                                                 • Biokineticist Consultations
             Mental Health Programme or email Bonitasmentalhealth@medscheme.co.za.                                                                                         Hospital Plus                                                           and treatment
                                                                                                                                                                                                                                                 • Dietician Consultations and
                                                                                                                                                                           BonSave
                                                                                                                                                                                                                                                   treatment

             FP UPSKILLING
                                                                                                                                                                           BonFit                                                                • Physiotherapist Consultations
                                                                                                                                                                                                                                                   and treatment
                                                                                                                                                                           Hospital Standard                  R1 270
                                                                                                                                                                                                                                                 • Smoking Cessation Programme
                                                                                                                                                                           Primary
             Bonitas has well-established relationships with Family Practitioners (FPs), specifically through the                                                          Primary Select
             IPA Forum and the Bonitas Clinical Coordination Committee (BCCC). As a result of this relationship
             and the fact that Bonitas views the FP as central to coordination of care, the FP-upskilling initiative                                                       BonEssential
                                                                                                                                                                                                              R 910
             was developed.                                                                                                                                                BonEssential Select

             The first FP-upskilling seminar took place in 2014 and following the success of the first upskilling                                                        The Wellness Extender Benefit can only be accessed if the member has completed a health risk
             seminar, a further 18 sessions have been held up to 2018.                                                                                                   assessment. Please note, children under 21 years of age will have access to the wellness extender
                                                                                                                                                                         benefit once an adult beneficiary has completed a health risk assessment.
             The goal of the FP-upskilling initiative is to equip the FP with the skill and knowledge to confidently
             fulfil the role of care coordinator. Focus at these seminars is placed on the top cost-driving and high                                                     The benefit will be open for one (1) year. An sms will be sent to member to state that access has
             burden diseases, as well as the practical medical skills that are likely to be required by FPs in the                                                       been granted.
             management of these diseases.
                                                                                                                                                                         Claims will be funded from the Wellness Extender Benefit if accompanied with valid consultation
             All FPs who attend these upskilling seminars are awarded with at least 12 CPD points (depending on                                                          tariff codes and ICD-10 code Z00.0 (general medical examination). Please ensure that your claims
             the lectures) if all lectures are attended. FPs are also awarded 2 ethics points for an ethics lecture                                                      have this specific ICD-10 code.
             that is included in each programme. The overwhelming positive response from FPs and the growing
             demand to attend these upskilling seminars have resulted in Bonitas committing to continue to
             support upskilling events across the country for 2019.

             Look out for FP-upskilling seminars that will be taking place in your area in 2019.

All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.                               Page 10
QUICK REFERENCE GUIDE
                                  Service                                          Purpose                                                                                           Telephone                                              Email address for queries

                                  Healthcare Provider Contact Centre (IVR)
                                  including Website Assistance / Bonitas           General queries related to Bonitas                                                                0861 112 666                                           queries@bonitas.co.za
                                  Provider Contact Centre
BONITAS FP GUIDE 2019

                                                                                   All Bonitas BonCap option related queries, remittance, statement
                                  BonCap Beneficiary Management                    and Medscheme website enquiries, as well as specialist referral                                   0861 239 333                                           boncap@bonitas.co.za
                                                                                   number requests

                                                                                                                                                                                     Bonitas:                                               Bonitas Medical Fund:
                                                                                                                                                                                     0861 100 220                                           chronicmeds@bonitas.co.za
                                  Chronic Medicine Management                      Chronic submissions and queries
                                                                                                                                                                                     BonCap:                                                BonCap Option Only:
                                                                                                                                                                                     0861 239 333                                           boncapchronic@bonitas.co.za
                                  Fraud Hotline                                    Fraud-related matters                                                                             0800 112 811                                           fraud@medscheme.co.za

                                                                                                                                                                                                                                            Bonitas Medical Fund:
                                                                                                                                                                                                                                            hospital@bonitas.co.za
                                  Hospital Pre-Authorisation                       All hospital pre-authorisations for non-emergency events                                          0861 100 220
                                                                                                                                                                                                                                            BonCap Option Only:
                                                                                                                                                                                                                                            boncapauthorisations@bonitas.co.za

                                  Submission of Claims                             To submit a claim for a Bonitas patient                                                                                                                  claims@bonitas.co.za
                                                                                                                                                                                     0861 112 666
                                  Queries of Claims                                Queries relating to a Bonitas claim                                                                                                                      queryclaims@bonitas.co.za
                                  Oncology Services                                Any oncology related queries                                                                                                                             oncology@bonitas.co.za
                                                                                                                                                                                     0861 100 220
                                  Ambulatory PMB                                   Any Ambulatory PMB queries                                                                                                                               pmb@bonitas.co.za
                                  Aid for AIDS (Excluding BonCap)                  Aid for AIDS Management                                                                                                                                  afa@afadm.co.za
                                                                                                                                                                                     0800 227 700
                                  BonCap HIV                                       Management of HIV for BonCap patients                                                                                                                    afa@afadm.co.za
                                                                                   Motivation for non-formulary drugs                                                                                                                       diabetesmeds@bonitas.co.za
                                                                                   Motivate for additional benefits above the care template                                                                                                 diabetespmb@bonitas.co.za
                                                                                   Chronic Medicine applications                                                                                                                            diabetesmeds@bonitas.co.za
                                  Diabetes Management Programme                                                                                                                      0861 100 220
                                                                                   Bonitas Diabetes queries or requests                                                                                                                     diabeticcare@bonitas.co.za
                                                                                                                                                                                                                                            www.medscheme.com > login as a provider
                                                                                   To View Diabetic Educators
                                                                                                                                                                                                                                            > click on network > diabetes educators.

                        Page 11                                       All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
BONCAP FAMILY
                                                                                       PRACTITIONER
                                                                                       NETWORK GUIDE

All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.   Page 12
DEAR DOCTOR
                                  The Bonitas BonCap option is a low contribution option that provides services to industries such as                                           Alternatively, the following numbers can be contacted:
                                  the manufacturing and mining industry. BonCap members have access to a network of over 4 700
                                  Family Practitioners, almost 2 200 pharmacies and over 160 hospitals.
                                                                                                                                                                                  Service                                                  Telephone                        Email address for queries
                                  Bonitas recognises the Family Practitioner’s role as the coordinator of care and would like to thank                                            Family Practitioner, pharmacy,
                                  you for providing excellent healthcare services to our valued BonCap members and their families.                                                                                                         0861 239 333                     www.medscheme.com
                                                                                                                                                                                  oncology and hospital networks
BONITAS FP GUIDE 2019

                                  We remain committed to ensuring that BonCap members receive high quality care that is accessible
                                  and cost effective.                                                                                                                             Dental network                                           0861 033 647                     www.denis.co.za
                                                                                                                                                                                  Optometry network                                        086 110 3529                     www.ppn.co.za
                                  To ensure the sustainability of the BonCap option and to protect members from unexpected
                                  co-payments, it is imperative that participating Family Practitioners adhere to formularies and                                               • Hospitalisation is subject to a network of hospitals and obtaining pre-authorisation from BonCap
                                  protocols as contained in this guide.                                                                                                           Beneficiary Management on 0861 239 333.
                                                                                                                                                                                • Oncology is subject to the oncology network and obtaining pre-authorisation from BonCap
                                  The following changes have been implemented in 2019:                                                                                            Beneficiary Management on 0861 239 333.
                                  A limit for acute medicines, pathology and radiology as follows:                                                                              • Specialist visits are limited to three consultations or R3 110 per beneficiary and five consultations
                                  • Main member only:		                    R1 840                                                                                                 or R4 620 per family per annum.
                                  • Main member + 1 dependant:             R3 060                                                                                               • Member access to Specialist visits is subject to the network Family Practitioner obtaining a
                                  • Main member + 2 dependants:            R3 660                                                                                                 referral authorisation by contacting BonCap Beneficiary Management on 0861 239 333.
                                  • Main member + 3 dependants:            R4 000                                                                                               • Chronic medication is subject to pre-authorisation on the Chronic Medicine Management
                                  • Main member + 4+ dependants:           R4 440                                                                                                 programme managed by Bonitas Chronic Medicine Management (CMM) and is limited to PMBs
                                                                                                                                                                                  and the Designated Service Provider, Pharmacy Direct.
                                  Please note that a list of specified procedures has been excluded (see surgical benefit section).                                             • Preventative care benefit including an annual HIV test and one flu vaccine; one pneumococcal
                                  • A change to the hospital network list for 2019.                                                                                               vaccine for beneficiaries 65 years and older every five years, one faecal occult blood test per
                                  • Beneficiaries have unlimited FP visits, subject to seeing up to two FPs, subject to the BonCap FP                                             beneficiary (ages 50-75) and 1 pap smear every 3 years, for women between ages 21 and 65 ,
                                     Network. From the 8th visit, consultations are subject to pre-authorisation and Managed Care                                                 one mammogram for females aged over 40 years every 2 years and 1 PSA test for men between
                                     Protocols. BonCap members need to obtain this pre-authorisation up front by calling BonCap                                                   the ages 45 -69 per annum.
                                     Beneficiary Management on 0861 239 333.                                                                                                    • Pathology and radiology are subject to a list of investigations - please refer to Annexures A and
                                                                                                                                                                                  C in this guide.
                                  The BonCap model for 2019 continues to use the following principles:                                                                          • BonCap benefits and limits can be verified via the BonCap IVR functionality or by speaking to an
                                  • Working with Family Practitioners to manage quality and downstream costs.                                                                     agent on 0861 239 333.
                                  • Finding ways to reduce the administrative burden on Family Practitioners.
                                  • Exploring the potentials of entering into a risk-sharing arrangements with Family Practitioners                                             BonCap Beneficiary Management can be contacted via:
                                    going forward.                                                                                                                              Tel:          0861 239 333
                                                                                                                                                                                Fax:          0860 222 210
                                  Summarised benefits offered on BonCap:                                                                                                        Email:        boncap@bonitas.co.za
                                  • BonCap members get a monetary limit per family for Family Practitioner referred pathology,
                                    radiology and acute medicines.
                                  • Primary care benefits are available through the Bonitas BonCap network of healthcare providers
                                    (Family Practitioners, dentists, optometrists and pharmacies) and are subject to network
                                    formularies. The contracted provider networks for BonCap are available on the Medscheme
                                    secure online services website at www.medscheme.com.

                        Page 13                                          All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
1. Summary of primary care benefits for BonCap
                    Benefit                                    BonCap                                                                                                            Benefit                                   BonCap
                                                               • Subject to the BonCap Family Practitioner (FP) network                                                                                                    • Subject to registration on the Chronic Medicine
                                                                   and reimbursed at the BonCap network rate.                                                                                                                Management Programme and the BonCap chronic
                                                               •   Beneficiaries have unlimited FP visits, subject to                                                                                                        formulary managed by Bonitas Chronic Medicine
                                                                   seeing up to two FP’s. From the 8th visit, consultations                                                                                                  Management (CMM).
                                                                   are subject to pre-authorisation and Managed Care                                                                                                       • Contact the Bonitas CMM Call Centre on 0861 239 333
                                                                   Protocols.                                                                                                    Chronic medication                          or email at boncapchronic@bonitas.co.za.
                                                               •   Procedures in the FP’s room are subject to a specified list.                                                                                            • Only on prescription by a network FP or a Specialist
                                                                   BonCap members need to obtain this pre-authorisation                                                                                                      where the Specialist visit has been authorised as per the
                                                                   up front by calling BonCap Beneficiary Management on                                                                                                      referral management process.
                                                                   0861 239 333.                                                                                                                                           • All chronic medication must be dispensed by Pharmacy
                                                               •   Pre-authorisation is required for some of these                                                                                                           Direct.

                                                                                                                                                                                                                                                                                                  BONITAS FP GUIDE 2019
                                                                   procedures and utilisation of these procedures will be
                                                                                                                                                                                                                           • Limited to three (3) consultations or R3 110 per
                    Family Practitioner                            monitored.
                                                                                                                                                                                                                             beneficiary and/or five (5) consultations or R4 620 per
                    consultations                              •   For more information on in-room procedures, please refer
                                                                                                                                                                                                                             family per annum. Limit includes all acute medication,
                                                                   to Section 2: Family Practitioner tariffs and fees.
                                                                                                                                                                                                                             out-of-hospital specialised radiology, radiology and
                                                               •   Only listed tariff codes will be reimbursed. There will be
                                                                                                                                                                                 Specialist consultations                    pathology.
                                                                   no additional benefits for tariff codes not listed in this
                                                                                                                                                                                                                           • Only on referral from a network FP and subject to
                                                                   guide.
                                                                                                                                                                                                                             authorisation.
                                                               •   BonCap members get a monetary limit per family for FP
                                                                                                                                                                                                                           • Please refer to the Specialist Referral form included in
                                                                   referred pathology, radiology and acute medicines as
                                                                                                                                                                                                                             this guide.
                                                                   follows:
                                                                       - Main member only:                     R1 840                                                                                                      • Antenatal consultations are included in the FP and
                                                                       - Main member + 1 dependant:            R3 060                                                                                                        Specialist consultation benefit.
                                                                       - Main member + 2 dependants:           R3 660                                                                                                      • Related tests are subject to the radiology/pathology
                                                                       - Main member + 3 dependants:           R4 000                                                                                                        formulary.
                                                                       - Main member + 4+ dependants:          R4 440                                                                                                      • BonCap members get a monetary limit per family for FP
                                                                                                                                                                                                                             referred pathology, radiology and acute medicines as
                                                                     • One (1) visit per beneficiary and two (2) visits per
                                                                                                                                                                                                                             follows:
                                                                       family per annum.
                    Out-of-network Family                                                                                                                                                                                        - Main member only:                     R1 840
                                                                     • Reimbursed at standard Bonitas Rates, limited to
                    Practitioner consultations                                                                                                                                                                                   - Main member + 1 dependant:            R3 060
                                                                       R1 050 per family and 20% co-payment by the
                                                                                                                                                                                                                                 - Main member + 2 dependants:           R3 660
                                                                       member.
                                                                                                                                                                                                                                 - Main member + 3 dependants:           R4 000
                                                               • Subject to the BonCap acute medicine formulary.                                                                                                                 - Main member + 4+ dependants:          R4 440
                                                               • The cost of acute medication is included in the                                                                                                           • All Specialist referrals require the network FP to obtain
                                                                 consultation fee for FP’s who are contracted as                                                                 Maternity benefit                           authorisation.
                                                                 dispensing doctors.                                                                                                                                       • Please refer to the Specialist Referral form included in
                                                               • For FP’s who are contracted as non-dispensing doctors,                                                                                                      this guide.
                                                                 acute medication is to be dispensed by network                                                                                                            • Includes four (4) postnatal consultations per pregnancy
                                                                 pharmacies only.                                                                                                                                            by midwife.
                    Acute medication                           • BonCap members get a monetary limit per family for FP                                                                                                     • Includes 2 x 2D scans per pregnancy, subject to the
                                                                 referred pathology, radiology and acute medicines as                                                                                                        BonCap radiology formulary and the monetary limit per
                                                                 follows:                                                                                                                                                    family for FP referred pathology, radiology and acute
                                                                     - Main member only:                   R1 840                                                                                                            medicines as follows:
                                                                     - Main member + 1 dependant:          R3 060                                                                                                                - Main member only:                     R1 840
                                                                     - Main member + 2 dependants:         R3 660                                                                                                                - Main member + 1 dependant:            R3 060
                                                                     - Main member + 3 dependants:         R4 000                                                                                                                - Main member + 2 dependants:           R3 660
                                                                     - Main member + 4+ dependants:        R4 440                                                                                                                - Main member + 3 dependants:           R4 000
                                                                                                                                                                                                                                 - Main member + 4+ dependants:          R4 440

All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.                                          Page 14
Benefit                BonCap                                                                                                         Benefit                                   BonCap
                                                         • Subject to the BonCap pathology formulary and the                                                                                                      • R1 050 per family when prescribed by a BonCap
                                                           Pathology Management Programme.                                                                                                                          Dispensing or Non-Dispensing Network FP
                                                                                                                                                                        Contraceptives
                                                         • To access the latest, full version of these protocols, go to                                                                                           • 40% co-payment to apply when using a non DSP
                                                           www.medscheme.com, register or log in as a Provider                                                                                                      pharmacy
                                                           and click Clinical Information > Pathology Formulary.
                                                         • Only on referral from a network FP or Specialist.                                                          The complete 2019 benefit schedule for BonCap can be viewed on the Medscheme website at
                                                         • For tests not included in the formulary, please obtain                                                     www.medscheme.com.
                                                           authorisation. Please note that authorisation is subject
                                                           to Managed Care Protocols.                                                                           2. Family Practitioner tariffs and fees
                                  Pathology              • BonCap members get a monetary limit per family for FP                                                      The reimbursement model for BonCap network FPs is encouraged to manage downstream costs
                                                           referred pathology, radiology and acute medicines as                                                       while still ensuring good quality care. FPs are also reimbursed for doing certain procedures
                                                           follows:
BONITAS FP GUIDE 2019

                                                                                                                                                                      in their rooms where indicated, e.g. intravenous rehydration or circumcision, as opposed to
                                                               - Main member only:                      R1 840                                                        referring patients to hospital for these interventions.
                                                               - Main member + 1 dependant:             R3 060
                                                               - Main member + 2 dependants:            R3 660                                                        To ensure the sustainability of the BonCap option, it is imperative that participating FPs adhere
                                                               - Main member + 3 dependants:            R4 000                                                        to formularies and protocols. Adherence will be monitored and where necessary, Bonitas will
                                                               - Main member + 4+ dependants:           R4 440                                                        engage with and assist FPs in their understanding of the network requirements on BonCap.
                                                         • Please refer to the Pathology Request Form included in
                                                           this guide.                                                                                                The FP Network is crucial to driving the sustainability of the BonCap option. Going forward,
                                                         • Subject to the BonCap radiology formulary.                                                                 Bonitas would like BonCap network FPs to do more interventions in their rooms. To this end,
                                                         • Only on referral from a network FP or Specialist.                                                          Bonitas will be working through the FP leadership initiative to upskill FPs where necessary.
                                                         • For tests not included in the formulary, please obtain
                                                           authorisation. Please note that authorisation is subject                                                   Consultation tariff codes
                                                           to Managed Care Protocols.                                                                                                            Dispensing
                                                         • Please refer to the Radiology Request Form included in                                                      Consultation              doctor tariff         Non-dispensing
                                                           this guide.                                                                                                                                                                           Authorisation mandatory
                                                                                                                                                                       tariff codes              (inclusive of         doctor tariff
                                  Radiology              • BonCap members get a monetary limit per family for FP                                                                                 medication)
                                                           referred pathology, radiology and acute medicines as
                                                                                                                                                                                                                                                 Beneficiaries have unlimited FP
                                                           follows:
                                                                                                                                                                                                                                                 visits, subject to seeing up to two
                                                               - Main member only:                    R1 840
                                                                                                                                                                                                                                                 FPs. From the 8th visit, consultations
                                                               - Main member + 1 dependant:           R3 060
                                                                                                                                                                                                                                                 are subject to pre-authorisation and
                                                               - Main member + 2 dependants:          R3 660
                                                                                                                                                                                                                                                 Managed Care Protocols.
                                                               - Main member + 3 dependants:          R4 000                                                           0190 to 0192              R428.30               R361.20
                                                               - Main member + 4+ dependants:         R4 440
                                                                                                                                                                                                                                                 BonCap members need to obtain this
                                                         • Subject to PMBs.                                                                                                                                                                      pre-authorisation up front by calling
                                  Physiotherapy and
                                                         • Only on referral from a network FP and subject to                                                                                                                                     BonCap Beneficiary Management on
                                  occupational therapy
                                                           authorisation.                                                                                                                                                                        0861 239 333.
                                                         • HIV test annually.
                                                         • Flu vaccine annually, subject to usage of the DSP
                                                           pharmacy.
                                                         • 1 x pneumococcal vaccine for beneficiaries 65 years and
                                                           older every five years.
                                                         • 1 x faecal occult blood test per elderly beneficiary
                                  Preventative care
                                                           (ages 50-75).
                                                         • 1 pap smear every 3 years, for women between ages
                                                           21 and 65.
                                                         • 1 mammogram for females aged over 40 years every 2
                                                           years..
                                                         • 1 PSA test for men 45 – 69 years per annum

                        Page 15                                   All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
Procedure codes that can be charged in addition to a consultation tariff code:                                                                         3. Medication
                  Tariff code            Tariff code description (including cost of materials)                          Rate                                               All medication for BonCap is subject to the BonCap medicine formularies. Please visit the
                                                                                                                                                                           Medscheme secure online services website at www.medscheme.com to view these formularies.
                                         Intravenous rehydration therapy with or without
                  0206 1                                                                                                R 306.60
                                         administration of intravenous antibiotics                                                                                         3.1      CHRONIC MEDICINE
                  0241                   Cauterisation of warts/chemocryotherapy of lesions                             R 119.50                                            Prescriber                  Benefit rules
                  0255                   Drainage of abscess and/or avulsion of nail                                    R 363.80
                                                                                                                                                                                                        • Subject to authorisation and registration on the BonCap Chronic
                  0259                   Removal of foreign body superficial to deep fascia                             R 339.90                                            Dispensing and                Medicine Management Programme and the BonCap chronic
                  0300                   Stitching of a wound                                                           R 495.90                                            non-dispensing                formulary.
                                                                                                                                                                            BonCap                      • Only on prescription by a network FP or Specialist, provided that the
                  0301                   Stitching of an additional wound                                               R 93.00                                             network Family                Specialist, visit has been authorised as per the referral management
                  0887                   Limb cast (including cost of pop and material)                                 R 510.60                                            Practitioners                 process.

                                                                                                                                                                                                                                                                                            BONITAS FP GUIDE 2019
                                                                                                                                                                                                        • All chronic medicine must be dispensed by Pharmacy Direct.
                  17 25                  Drainage of external thrombosed pile                                           R 226.00
                                                                                                                                                                                                        • Contact the Bonitas Chronic Medicine Management (CMM) Call
                  0307                   Excision and repair                                                            R 673.70                                            How to apply for
                                                                                                                                                                                                          Centre on 0861 239 333 to obtain telephonic authorisation or email
                                                                                                                                                                            chronic medicine
                  0310                   Radical excision of nail bed in rooms                                          R 819.90                                                                          boncapchronic@bonitas.co.za.
                  1186                   Flow volume test: inspiration/expiration                                       R 225.00                                                                        • Following registration in the BonCap Chronic Medicine Management
                                                                                                                                                                            Changes or
                                         Flow volume test: inspiration / expiration / pre and                                                                                                             Programme, all changes or updates are done telephonically by
                  1188                                                                                                  R 225.00                                            updates
                                         post-bronchodilator                                                                                                                                              contacting the Bonitas CMM Call Centre on 0861 239 333.

                  1232                   Resting ECG (including electrodes)                                             R 119.50                                           General
                  2137 2                 Circumcision in rooms (authorisation required)                                 R 1,112.60                                         Please ensure that all test results and motivations (where applicable) are submitted
                                                                                                                                                                           electronically to boncapchronic@bonitas.co.za or via fax 0800 223 670 / 80 upon request.
                  4614                   HIV rapid test                                                                 R 128.80
                                                                                                                                                                           3.2 ACUTE MEDICINE
              1
                    A maximum of five (5) treatments will be allowed. A consultation must not be billed together
                    with 0206 from the second day onwards.                                                                                                                  Prescriber                  Benefit rules
              2
                    Limited to a global fee that includes all post-procedure care, consultations and medication
                    within a month of the procedure. The global fee is specific to out-of- hospital procedures.                                                                                         • Acute medication is included in the consultation fee.
                    The BonCap tariff code 2133 or 2137 or 2139 must be used for the procedure. Please include                                                                                          • Doctors are requested to display the NAPPI codes for medication
                    the correct ICD-10 code.                                                                                                                                                              dispensed. This will be used for analysis purposes. The consultation
                                                                                                                                                                            Dispensing
                                                                                                                                                                                                          fee will be paid irrespective of medication dispensed or not.
                                                                                                                                                                            network Family
              Please note the following:                                                                                                                                                                • Acute pharmacy claims will not be covered where the scripting FP is
                                                                                                                                                                            Practitioners
              • Tariff codes not listed above will not be reimbursed, as the fees for these services are                                                                                                  contracted as a dispensing FP.
                 included in the consultation fee.                                                                                                                                                      • FPs contracted as dispensing FPs can; however, script chronic
              • After-hour and emergency consultations are included in the 0190 to 0192 codes.                                                                                                            medication as this is not included in the fee structure.
              • Authorisation of additional consultations will be subject to medical necessity and                                                                                                      • Subject to the BonCap acute medicine formulary.
                 Managed Care Protocols.                                                                                                                                    Non-dispensing              • Prescribed acute medication must be obtained from the BonCap
              • Surgical procedures performed in hospital or in unattached operating theatres are subject                                                                   network Family                pharmacy network.
                 to pre-authorisation and there is a specific list of surgical procedures that are excluded for                                                             Practitioners               • The network can be accessed on the Medscheme online secure
                 BonCap members (please see relevant section below).                                                                                                                                      services website at www.medscheme.com.

                                                                                                                                                                           3.3 OVER-THE-COUNTER (OTC) MEDICATION
                                                                                                                                                                           Benefit for BonCap
                                                                                                                                                                           OTC medication is subject to the BonCap acute formulary at network pharmacies only.
                                                                                                                                                                           • •Limited to R95 per script and a maximum of R265 per beneficiary per annum.

All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.                                    Page 16
4. The referral management process for BonCap                                                                                              6. Maternity benefit and antenatal visits
                                  Network FPs need to obtain authorisation before the event for the following benefit categories:
                                                                                                                                                                                Maternity                    Benefit rules
                                  • All Specialist consultations, including antenatal consultations at a gynaecologist.
                                  • Allied health consultations for physiotherapy and occupational therapy.                                                                                                  • The antenatal benefit is subject to the FP and Specialist benefit as
                                  • All additional FP consultations above the limit of seven (7) per beneficiary.                                                                                              set out in this guide.
                                  • Radiology and pathology investigations not indicated on the BonCap pathology and                                                                                         • Related tests are subject to the radiology/pathology formulary.
                                    radiology formularies in this guide.                                                                                                                                     • BonCap members get a monetary limit per family for FP referred
                                                                                                                                                                                                               pathology, radiology and acute medicines as follows:
                              5. Specialist benefit                                                                                                                                                                - Main member only:                    R1 840
                                                                                                                                                                                                                   - Main member + 1 dependant:           R3 060
                                   Specialist visits   Benefit rules
                                                                                                                                                                                                                   - Main member + 2 dependants:          R3 660
                                                       • Reimbursed at the Bonitas Rate.                                                                                                                           - Main member + 3 dependants:          R4 000
                                                       • Limited to three (3) consultations and R3 110 per beneficiary and/                                                     Antenatal                          - Main member + 4+ dependants:         R4 440
BONITAS FP GUIDE 2019

                                                         or five (5) consultations and R4 620 per family per annum.                                                             consultations,               • The ultrasound scans must either be done by the doctor who will be
                                                       • Limit includes all acute medication, out-of-hospital specialised                                                       scans and blood                responsible for the confinement or a radiologist or gynaecologist.
                                   Out-of-hospital                                                                                                                              tests                        • All Specialist referred radiology and pathology requests limited to
                                                         radiology, radiology and pathology.
                                   consultations                                                                                                                                                               Specialist benefit limit.
                                                       • Only on referral from the network FP and subject to authorisation.
                                                       • FPs can obtain authorisation for Specialist consultations by                                                                                        • Includes 2 x 2D scans per pregnancy, subject to the BonCap
                                                         contacting BonCap Beneficiary Management on 0861 239 333.                                                                                             radiology formulary and the monetary limit per family for FP
                                                       • Please refer to the Specialist Referral form included in this guide.                                                                                  referred pathology, radiology and acute medicines as follows:
                                                                                                                                                                                                                   - Main member only:                    R1 840
                                                       Unlimited (subject to pre-authorisation and Managed Care Protocols)                                                                                         - Main member + 1 dependant:           R3 060
                                                       except for the following exclusions:                                                                                                                        - Main member + 2 dependants:          R3 660
                                                       • In-hospital dental benefits                                                                                                                               - Main member + 3 dependants:          R4 000
                                                       • Back and neck surgery                                                                                                                                     - Main member + 4+ dependants:         R4 440
                                                       • Joint replacement surgery (including but not limited to hips, knees,
                                   Surgical                                                                                                                                                                  • All out-of-hospital Specialist consultations must be referred
                                                          shoulders and elbows)
                                   procedures In                                                                                                                                                               by a BonCap network FP and require the network FP to obtain
                                                       • Caesarean sections done for non-medical reasons
                                   hospital and                                                                                                                                                                authorisation by contacting BonCap Beneficiary Management on
                                                       • Functional nasal and sinus surgery
                                   unattached                                                                                                                                                                  0861 239 333.
                                                       • Varicose vein surgery                                                                                                  Specialist
                                   operating                                                                                                                                                                 • Reimbursed at the Bonitas Rate.
                                                       • Hernia repair                                                                                                          consultations
                                   theatres                                                                                                                                                                  • Limited to three (3) consultations and R3 110 per beneficiary and/
                                                       • Endoscopic surgery (including but not limited to arthroscopies,
                                                          colonoscopies, sigmoidoscopies and gastroscopies)                                                                                                    or five (5) consultations and R4 620 per family per annum.
                                                       • Laparoscopic surgery (except for laparoscopic sterilisation)                                                                                        • Limit includes all acute medication, out-of-hospital specialised
                                                       • Correction of hallux valgus/bunions                                                                                                                   radiology, radiology and pathology.
                                                       • Refractive surgery                                                                                                                                  • Access to hospitals for maternity is subject to the BonCap
                                                                                                                                                                                                               hospital network and pre-authorisation, which can be obtained by
                                                                                                                                                                                                               contacting BonCap Beneficiary Management on 0861 239 333.
                                                                                                                                                                                                             • The BonCap hospital network can be obtained from
                                                                                                                                                                                                               www.medscheme.com or by contacting BonCap Beneficiary
                                                                                                                                                                                Hospital
                                                                                                                                                                                                               Management on 0861 239 333.
                                                                                                                                                                                                             • Hospital stay will be covered at 100% of the BonCap Rate provided
                                                                                                                                                                                                               that pre-authorisation is obtained and a network hospital is used.
                                                                                                                                                                                                             • Neonatal care is limited to R45 380 per family per annum, except
                                                                                                                                                                                                               for PMBs.
                                                                                                                                                                                                             • Delivery by a midwife in a registered and accredited birthing unit is
                                                                                                                                                                                Delivery by
                                                                                                                                                                                                               included and subject to prior authorisation.
                                                                                                                                                                                midwife
                                                                                                                                                                                                             • Includes four (4) postnatal consultations per pregnancy.

                        Page 17                                            All claims are paid at the Bonitas Rate, unless otherwise stated. All benefits and limits are per calendar year, unless otherwise stated. Managed Care protocols apply. Benefits are subject to approval from the Council for Medical Schemes.
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