EVENTSAFE OPERATING GUIDE - VERSION 19 RELEASED 19 JANUARY 2022 BASED ON CURRENT FEDERAL AND STATE GOVERNMENT REGULATIONS - ICC Sydney
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INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 1
EVENTSAFE
OPERATING
GUIDE
VERSION 19
RELEASED 19 JANUARY 2022
BASED ON CURRENT FEDERAL AND STATE
GOVERNMENT REGULATIONS
ICC SYDNEY
INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 2
ICC SYDNEY EVENTSAFE
OPERATING GUIDE
The Coronavirus (COVID-19) pandemic is ICC Sydney also operates in partnership with several Through close collaboration with our clients, we
a transformative global situation, requiring leading industry bodies including the Business Events have gained a deeper understanding of the event
fresh thinking and increased safety Council of Australia, Meetings and Events Australia, challenges and requirements during this period.
precautions when hosting events. Exhibition and Event Association of Australasia and As part of our ongoing commitment to protecting
through our memberships of AIPC, ICCA and UFI. It is your health and safety whilst at ICC Sydney, we
ICC Sydney operates within the ASM Global through these interactions that we are able to identify have introduced a range of enhanced measures
network of international venues. We are well placed and develop industry standard best practices. across the venue to safeguard the wellbeing of our
to integrate the globally developed VenueShield clients, delegates, contractors and team members.
program into our local implementation of increased Since ICC Sydney’s inception, we have implemented
safety measures. ASM Global’s VenueShield safe operational protocols ensuring health and We welcome you to read through the EventSafe
advice on protocols and procedures for its facilities safety is a central aspect of our approach to Operating Guide and address any queries you
was developed in accordance with international hosting events. ICC Sydney operates in line with may have about the event you are organising
health care guidelines from the World Health Safe Work Australia’s Codes of Practice which at ICC Sydney to your dedicated business
Organisation (WHO) and other leading authorities. underpin how we work under the Work Health development representative or event manager.
and Safety (WHS) laws and more recently the
We have consistently monitored the COVID-19 National COVID-19 Safe Workplace Principles. We look forward to welcoming you back
situation and followed regulations and advice through the doors at ICC Sydney.
provided by the Australian Government Our organisation has earned multiple International
Department of Health. This advice has been further Standards Organisation (ISO) Certifications GEOFF DONAGHY
complemented with guidance from the New South including ISO 22000 Food Safety Management; CEO, ICC SYDNEY
Wales Government Minister for Health and Medical ISO 14001 Environmental Management; ISO 45001
Research. These protocols have included strict Occupational Health and Safety and ISO 9001
adherence to physical distancing measures, increased Quality Management, thus laying the foundation for
hygiene practices and promotion of the COVIDSafe quality service and the health and safety practices
app and the NSW Government's Service NSW app. clients have come to expect when at ICC Sydney.
We understand that each event you are
organising at ICC Sydney entails different
specifications. Our team will work with you
to apply specific safety measures to meet the
exact requirements of your event. Contact
your business development representative
or event manager to discuss your event needs.
ICC SYDNEY
INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 3
ASM GLOBAL EVENT CUSTOMER
VENUESHIELD
JOURNEY
At the very heart of this effort
is our focus on making our
employees, tenants and guests
safe and comfortable in a ENVIRONMENTAL
HYGIENE
welcoming environment.
BOB NEWMAN
PRESIDENT AND CEO, ASM GLOBAL
FOOD
SERVICE
ASM Global has introduced a new ASM Global has proactively partnered with
environmental hygiene protocol in response and will further consult with leading subject
to evolving guest expectations, stemming matter experts, health officials and industry
from the coronavirus pandemic. leaders in the areas of industrial hygiene,
sanitisation and fulfilment to consult on all
VenueShield, a comprehensive and best-in- facets of the VenueShield program.
class program, has been deployed at more
than 325 ASM Global facilities around the VenueShield will be the ongoing effort to
world, including here at ICC Sydney. define the customer journey of the future.
TECHNOLOGY AND
The program provides the most advanced hygienic It is designed to provide an evolving approach EQUIPMENT
safeguards that serve ASM Global’s clients, guests, to the unique aspects surrounding each of ASM
teams, talent and all other visitors. All policies are Global’s facilities and is guided by consistent
aligned with - and informed by - public health input from the company’s venue experts around
authorities, medical and industry experts. the world, representing every venue type.
WORKFORCE
ASM Global’s VenueShield advice on protocols SAFETY
and procedures for its facilities includes the
use of personal protective equipment (PPE) as
appropriate, food safety measures, air quality
control, surface cleaning, physical distancing,
temperature checks, thermal cameras, hand PUBLIC
AWARENESS
sanitisers, reduced touch points, contactless
transactions and daily monitoring systems.
ICC SYDNEY
INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 4
SAFEWORK
PRINCIPLES NATIONAL COVID-19 SAFE
WORKPLACE PRINCIPLES
1 All workers, regardless of 6 Businesses and workers must 10 The work of the National Precautions recommended
At ICC Sydney we have consistently their occupation or how prepare for the possibility COVID-19 Coordination by the Australian Government
operated within the safety protocols of they are engaged, have the that there will be cases of Commission will Department of Health help
right to a healthy and safe COVID-19 in the workplace complement the work of ensure the safety of our visitors
Safe Work Australia’s Codes of Practice. working environment. and be ready to respond SWA, jurisdictions and and team members, including:
2 The COVID-19 pandemic immediately, appropriately, health authorities to support 1 Placing hand sanitisers
In accordance with the National Cabinet’s requires a uniquely focused effectively and efficiently, industries more broadly to with supporting signage
National COVID-19 Safe Workplace Principles, approach to WHS as it applies and consistent with advice respond to the COVID-19
2 Placing guidance on hand
to businesses, workers and from health authorities. pandemic appropriately,
Safe Work Australia has developed nationally effectively and safely. washing in bathrooms
others in the workplace. 7 Existing state and territory
consistent work health and safety guidance. 3 To keep our workplaces jurisdiction of WHS 11 To deal with the public 3 Placing tissues and bins
compliance and enforcement health risk of COVID-19 and for their hygienic disposal
healthy and safe, businesses with supporting signage
Our team conducts research on changing must, in consultation remains critical. While its possible consequences,
on Coughing Etiquette
governing guidelines in order to produce with workers, and their acknowledging that individual the Minister for Health
representatives, assess the variations across WHS laws and Medical Research 4 Thorough and regular
a Situation Report that underpins way they work to identify, mean approaches in different has issued a number of sterilisation of surfaces,
COVID safe response planning. understand and quantify parts of the country may Orders, under Section 7 of including bathrooms,
risks and to implement and vary, to ensure business the Public Health Act 2010. benches, ATM machines and
and worker confidence, a ICC Sydney follows the all touch points such as door
ICC Sydney has further implemented these review control measures
handles, escalator rails, etc.
to address those risks. commitment to a consistent current NSW Government.
national principles to ensure our clients, national approach is key. 12 Please refer to further 5 Continued rigorous adherence
4 As COVID-19 restrictions are
visitors and team members can continue gradually relaxed, businesses,
This includes a commitment related information online. to ISO and HACCP food safety
to communicating what
to deliver events in a safe environment. workers and other duty
constitutes best practice 13 ICC Sydney is registered as a management standards
holders must work together COVID Safe Business having within all culinary services.
in prevention, mitigation
to adapt and promote safe submitted our COVID safe 6 Strict adherence to all
and response to the risks
work practices, consistent plan to NSW Government. physical distancing measures
presented by COVID-19.
with advice from health 14 See further information and limit of one person
authorities, to ensure their 8 Safe Work Australia (SWA), per two square metres.
through its tripartite on COVID safe
workplaces are ready for businesses online.
the social distancing and membership, will provide
exemplary hygiene measures a central hub of WHS
that will be an important guidance and tools that
part of the transition. Australian workplaces can
use to successfully form the
5 Businesses and workers must
basis of their management
actively control against the
of health and safety risks
transmission of COVID-19
posed by COVID-19.
while at work, consistent with
the latest advice from the 9 States and Territories
Australian Health Protection ultimately have the role
Principal Committee of providing advice,
(AHPPC), including education, compliance and
considering the application enforcement of WHS and
of a hierarchy of appropriate will leverage the use of the
controls where relevant. SWA central hub in fulfilling
their statutory functions.
ICC SYDNEY
INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
VENUE OPERATING PRINCIPLES WELCOME
ESSENTIAL VENUE INFORMATION 5
EVENT CUSTOMER ENVIRONMENTAL FOOD SERVICE TECHNOLOGY AND
VENUE
JOURNEY HYGIENE EQUIPMENT
ICC Sydney food services
Each stage and touchpoint our ICC Sydney hygiene protocols operating principles incorporate We are incorporating
OPERATING clients and visitors move through combined with government the following elements: technological devices that will
as part of their planning and guidelines include: 1 Increased cleaning further enhance each client and
PRINCIPLES
attending an event has been 1 ICC Sydney will provide and sanitisation. visitor’s experience beginning
considered when developing contactless sanitisation from their event planning phases,
2 ISO 22000 Food Safety
a COVID safe environment. stations throughout on arrival, during, and post event.
Management certification.
Venue operating principles the venue. 1 Contactless payments.
3 Plated service.
cover the attendee 2 Touchless faucets will be 2 Contactless ticket validation.
experience, including: 4 Retail service.
In developing the EventSafe operating principles, available in dedicated
5 Catering delivery methods.
3 Food packaging.
1 What to expect when using toilet facilities.
ICC Sydney has integrated ASM Global’s public transport to attend an 3 Clean and monitor high touch 6 Contactless payments.
4 Merchandise packaging.
VenueShield Environmental Hygiene Program event. Refer COVID-19: Travel areas such as lifts, escalators, 7 Packaging.
5 Parking.
advice and information.
which specifies significantly increased health and handrails, door handles. 8 COVID-19 safety training.
2 Health and safety
safety measures for venue managers across the procedures on arrival and
4 Clean tables, chairs
and any table settings
ASM network of over 325 venues worldwide. at the building entrance. between each customer.
3 External and internal signage. 5 Implement physical
Nationally, ICC Sydney stringently applies 4 Changes to the meeting and distancing queuing
the Australian Government Department conference experience. in all toilets. WORKFORCE PUBLIC
of Health safety regulations and advice 5 Changes to the exhibition 6 Capacity restrictions in toilets. SAFETY AWARENESS
experience.
and additionally the requirements 7 Increased cleaning of all
Education for team members ICC Sydney’s Communications
6 Food and Beverage touch surfaces at the entry/
prescribed by the NSW Government. service updates. exit points to venue. is vital to inform behaviour and department delivers detailed
help manage health and safety content plans to communicate
7 Medical services. 8 Implemented cleaning
Already having in place international standard protocols for the delivery
requirements. Training on the to clients and visitors health
8 Environmental hygiene following areas will be delivered and safety protocols pre-event,
certifications that lay the foundation for quality, and sanitation practices. and receiving of items in preparation to re-opening and during and and post-event,
health and safety, ICC Sydney has furthermore 9 Increased COVID-19 safety
in the loading docks. regularly delivered thereafter: across mediums including:
consulted with leading industry bodies when training for ICC Sydney 9 Distributed government 1 COVID safe training. 1 Main stream and social
team members, clients advisory signage on hygiene
developing the operating principles that will guide throughout the venue. 2 Toolbox talks. media messaging.
and contractors provides a 2 Signage.
client, visitor and team member health and safety. cohesive safety experience 10 The air quality of the 3 COVID safe event
and response for all visitors. environment in which we specific briefing. 3 Venue websites.
operate is of paramount 4 Monitor, measure team 4 Ticketing information.
importance. Therefore members feedback and 5 Assist clients with
increased measures implement improvement. event messaging
during this period have regarding protocols.
been implemented.
ICC SYDNEYINTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES CONTENTS
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ESSENTIAL VENUE INFORMATION 6
ESSENTIAL VENUE
INFORMATION
PLAN ON SIGNAGE VENUE
In developing the ICC Sydney EventSafe YOUR TRIP ARRIVAL MANAGEMENT CAPACITY
Operating Guide, our protocols and procedures
were reviewed thoroughly in light of changing
governmental regulations, international
guidelines, the ASM Global VenueShield
Environmental Hygiene Program and in
consultation with leading industry bodies.
Detailed here are the areas of operation
that have been upgraded with
extensive COVID safe measures.
MEETINGS EXHIBITIONS LIVE FOOD
AND CONFERENCES EVENTS SERVICE
AV ENVIRONMENTAL TECHNOLOGY AND MEDICAL
SERVICES HYGIENE EQUIPMENT SERVICES
ADDITIONAL EDUCATION AND ACCESSIBILITY ACCREDITATION
SERVICES TRAINING
ICC SYDNEYCIRCULAR OPERA
HEADLAND QUAY HOUSE
PARK WALSH BAY
BALMAIN
INTRODUCTION CONTENTS
VENUESHIELD CONTENTS
SAFEWORK PRINCIPLES
BALMAIN
CONTENTS
VENUE OPERATING PRINCIPLES ESSENTIAL
THE
ROCKS
WELCOME
VENUE INFORMATION 7
EAST
ROZELLE
OBSERVATORY
HILL PARK
PLAN
FARM COVE
BARANGAR
CIRCULAR
DARLING QUAY
HARBOUR
YOUR TRIP
OO
JOHNSTONS BAY
AY
ICC Sydney is located within a moment’s walk from
SB
Y
BA
NE
ITE
several transport options including
WH
light rail, train, taxi
JO
ROYAL
BOTANIC
LILYFIELD GARDENS
and bus services. The venue offers ample car parking DARLING
BARANGAR
Y
facilities. All visitors to the Darling Harbour precinct
ISLAND
T BA
ON
GLEBE ISLAND
are advised to take note of any public transport
M
OO
PYR
WYNYARD
changes or closures before heading to an event.
DARLING
HARBOUR
In light of the current situation, Transport for New South
Wales (NSW) had introduced COVID safe physical CENTRAL MARTIN PLACE
distancing restrictions on travel and transport RIDG modes.
A NZ BUSINESS
AC B
KING DISTRICT
E STREET CBD
Please plan your trip allowing ample travel time as PYRMONT
WHARF
THE DOMAIN
increased safety measures may BAYimpact your journey.
BAY
ROZELLE PYRMONT
ST JAMES
Refer COVID-19: Travel advice and information.
BL
AC
IRON
Face masks are mandatory on public transport
DARLING
K
WHARF
W
PLACE HARBOUR
AT
HYDE PARK
and point to point services, which includes taxis,
TLE
BA
rideshare and hire car services, across NSW.
Y
CONVENTION
CONVENTION
10 MIN WA TOWN
LK HALL
TAXI
HYDE PARK
CAR PARK MANAGEMENT WENTWORTH
PARK
TUMBALONG
PARK TRAIN
ICC Sydney has two car park facilities located within the Exhibition CAR PARK 1
Centre and Aware Super Theatre, comprising a total of 826 car spaces.
EXHIBITION
BUS
Please note increased safety measures have EXHIBITION
LIGHT
been introduced within the car parks: RAIL
AWARE SUPER
THEATRE
MUSEUM
WENTWORTH CHINA FERRY
PARK CAR PARK 2
CONTACTLESS PAYMENTS TOWN
PARKING
Card Payment Options Only GLEBE
ZOLLNER
CIRCUIT
1 Continued promotion of tap or insert credit BOULEVARD
card on entry (no need to take a ticket) 10 M
IN WAL
K GOODS LINE
2 Use exact same credit card (as used on entry) for ULTIMO
WALK
payment on exit. Tap or insert at exit gates. SURRY HILLS
CYCLE
DISTANCING MARKINGS
CAMPERDOWN
AT PAY STATIONS
1 Floor decals on the ground and/or signage of EXISTING
LIGHT RAIL
CENTRAL
required distancing if queuing for payment. SYDNEY
CBD TO STATION
NEW CBD
AIRPORT LIGHT RAIL
FOREST LODGE 8 KM
CLEANING/SANITISING OF TOUCH POINTS
(Intercom buttons — Pay Stations/Entry/Exit Gates)
1 Regular cleaning based on occupancy levels
and or peak event entry/exit times.
NEWTOWN CHIPPENDALE
ICC SYDNEYINTRODUCTION CONTENTS
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ESSENTIAL VENUE INFORMATION 8
ON
External queue
Automated entry and exit COVID safe trained Customer
management practicing
doors where possible security support service
physical distancing
ARRIVAL QR code contact tracing
with a contact tracing
registration point to assist
1 External queue management practicing physical distancing.
2 External signage indicating entry and exit locations.
Signage will clearly display terms and conditions of entry.
Refer General conditions of entry for further information.
3 People counting services are available on request at an
additional cost. Organisers should direct enquiries for this
service to their dedicated ICC Sydney Event Manager.
4 Contactless sanitiser stations with supporting hygiene signage.
5 Security team member supporting the safe
flow of people through the centre.
6 COVID safe trained team members.
7 Service NSW QR code contact tracing with a
contact tracing registration point to assist. COVID
Safe check ins are a requirement at the entry to
the Convention and Exhibition Centres. 1.5m
8 Customer service team member supporting guests,
ensuring they reach their event safely and efficiently. 1.5m
9 Internal signage indicating COVID safe measures
in place to maintain a safe venue. 1.5m
10 All who enter the building are expected to go through the
necessary safety measures put in place by the centre.
11 Masks are mandatory for all indoor spaces of ICC Sydney.
COVID safe
12 Effective from 12 January 2022, attendees are not permitted specific signage
to sing and dance unless at wedding receptions. displaying terms
COVID safe digital
internal signage
and conditions
of entry
Contactless
Entrance with COVID
sanitisation
safe aisles
station
ICC SYDNEYINTRODUCTION CONTENTS
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ESSENTIAL VENUE INFORMATION 9
SIGNAGE
MANAGEMENT External digital signage, Blades Internal digital signage, Convention Centre foyer LED screen
External and internal signage are used to
support health and safety messaging.
Messaging for the signage will reflect
governmental guidelines.
1 Venue to provide digital and physical
external COVID safe signage.
2 Venue to provide external digital wayfinding signage for events.
3 Venue to provide public health messaging internally
and externally both digitally and physically.
EXTERNAL
DIGITAL SIGNAGE
1 Compliance — physical distancing, hygiene measures.
2 Directional signage/wayfinding — entrances to buildings,
most direct way to get to the different buildings.
3 Public health information.
INTERNAL DIGITAL
AND PHYSICAL SIGNAGE
1 Entry and exit points to be identified and well signed.
2 Terms and conditions of entry will be clearly displayed.
3 Public health messaging:
• Physical distancing measures.
• Public health and hygiene measures.
4 Floor decals — directional signage — spaced to
be compliant with physical distancing. Internal digital signage, Room information panel (COVID safe messaging) Internal digital signage, Room information panel (event specific messaging)
5 Event space capacity signage.
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VENUE
CAPACITY
1.5
PHYSICAL DISTANCING
Under NSW Health requirements CALCULATIONS
each building and each type of event 2sqm
may have a specific capacity. Your dedicated event manager 20m
has detailed capacity plans 16m
Your dedicated business development based the on following:
representative or event manager will discuss 1 Foyer spaces
your specific requirements ensuring that 2 Floor level spaces
they align with current regulations. 3 Event room space
4 Building capacity
In order to provide the safest environment
in which to host your event, ICC Sydney has
updated venue capacity information in line
with physical distancing requirements.
Refer here for the latest COVID Capacity
information applicable from 12 January 2022. .
The capacities will be monitored to
comply with government regulations.
EventSafe floor plans based on these
capacities have been created.
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ESSENTIAL VENUE INFORMATION 11
Safety procedures will be
MEETINGS AND
communicated and aligned Contactless
with the objectives of the sanitisation station
conference organiser
CONFERENCES
COVID safe
Event specific
event specific
capacity signage
1 Conference room entrance monitoring and support is safety signage
available. Speak to your dedicated event manager regarding
your specific requirements and applicable charges.
2 People counting supporting the event space capacity is
available. Speak to your dedicated event manager regarding
your specific requirements and applicable charges.
3 Contactless hand sanitiser stations with supporting
signage are readily available throughout all public
foyers. Speak to your dedicated event manager
regarding your specific requirements and charges.
4 ICC Sydney COVID safe procedures to be communicated
to all attendees via the event organiser prior to the event.
5 Digitalisation, multi-media productions and live
streaming can be incorporated to support events.
6 ICC Sydney COVID Safe training will be provided to
event organisers on procedures and regulations.
7 COVID Safe cleaning measures.
8 Event specific COVID safe floor plans will be
developed by your dedicated ICC Sydney event
manager to meet your requirements.
9 COVID safe capacities will be closely monitored.
Refer here for the latest COVID Capacity
information applicable from 12 January 2022.
Conferences, Exhibitions and Banquet events
have a capacity in accordance with the at
time of event NSW Health requirements.
Digitalisation, multi-media
productions and live
streaming to support events
COVID safe cleaning services People counting support
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ESSENTIAL VENUE INFORMATION 12
Vending
COVID safe machines Contactless
EXHIBITIONS
instructions selling personal
communicated payment
protective systems
on signage equipment
Exhibitions, Conferences and Banquet events
1.5m
have a capacity in accordance with the at
time of event NSW Health requirements.
Your dedicated event manager will discuss
your specific requirements ensuring
alignment with current regulations.
1 Calculation of the Exhibition Centre’s capacity Contactless
sanitisation
in relation to distancing regulations. Customer
station service
2 Dedicated Exhibition Centre entrance.
3 Signage will communicate instructions on
COVID safe behaviour and information.
4 Contactless hand sanitiser stations with supporting
signage are readily available throughout all public
foyers. Speak to your dedicated event manager Flow management
regarding your specific requirements and charges. with centralised
tracking and on-site
5 Dedicated ICC Sydney Event Manager will liaise directly with controls such
as bollards and
clients to discuss the specific COVID-19 requirements.
signage points
6 Queue management systems can be implemented by
clients using controls such as floor decals highlighting safe
physical distances, ropes bollards and signage throughout
the exhibition. Speak to your dedicated ICC Sydney Event 1.5m
manager regarding your specific plans / requirements.
1.5m
7 Implementation of contactless payment systems.
1.5m
8 COVID safe capacities will be closely monitored.
Refer here for the latest COVID Capacity
information applicable from 12 January 2022.
Speak to your dedicated ICC Sydney
Business development or Event
Manager to arrange and discuss
extended event operating hours.
People
counting
device
COVID safe specific Capacity calculation of
signage displaying terms the Exhibition Centre will
and conditions of entry be calculated in line with
current regulations
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LIVE
EVENTS
EVENT CUSTOMER SIGNAGE TICKET SALES FOOD AND BEVERAGE
JOURNEY
The live events and entertainment offering at 1 Entry and exit points to be 1 Contactless ticket validation 1 Increased COVID-19
ICC Sydney has been reviewed in light of the Live events safe operating identified and well signed. system upon entry. sanitation prior, during
and after service.
introduction of EventSafe operating protocols principles cover the attendee 2 Terms and conditions of entry. 2 Patrons will be provided
experience, including: with COVID safe information 2 Front of house team
including additional safety measures spanning 3 Public health messaging:
prior to their attendance. members provided with
1 What to expect when using
ticket sales, signage, customer touchpoints public transport to attend an
• Physical distancing measures. dedicated hand wash and
when attending an event, venue capacities event. Refer COVID-19: Travel • Public health and glove sanitation station.
advice and information. hygiene measures. 3
and food and beverage services. 4 Floor decals — directional
Guest sanitising stations
2 Health and safety at entry points and
procedures on arrival and signage — spaced to catering areas.
At ICC Sydney we continue to closely monitor and at the building entrance. be compliant with 4 Contactless (cashless)
adhere to the regulations and advice provided 3 COVID safe external
physical distancing. transactions.
by the Australian Government Department of and internal signage. 5 Event space capacity signage. 5 Queue management.
Health. Furthermore, our approach is applied in 4 COVID safe food and 6 Capacity calculations
beverage service updates.
accordance with NSW Government guidelines. compliant with current
5 Medical services. regulations.
Our team will endeavour to keep patrons and 6 Increase environmental 7 Disposable packaging
hygiene and sanitation CAPACITIES and cutlery.
visitors informed of any updates in relation to practices. 8 Acrylic screens for kiosk
the staging of live events at ICC Sydney. 7 Contactless payment
1 Your dedicated event
hot food areas.
manager will discuss your
solutions. specific requirements 9 Self serve condiments
For the latest information on upcoming events at 8 COVID safe security and ensuring that they align replaced with individual
ICC Sydney, please see bag check will be in place. with current regulations. portion control packs.
https://www.iccsydney.com.au/whats-on.
COVID safe capacities will be closely monitored.
Refer here for the latest COVID capacity
information applicable from 12 January 2022.
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ESSENTIAL VENUE INFORMATION 14
FOOD
Calculation of the venue’s
capacity in relation to People counting support
distancing regulations
SERVICE
Team members will wear
gloves
COVID-19 is a respiratory disease spread from
person to person, not a foodborne disease.
In line with the World Health Organisation
(WHO), Food Standards Australia New Zealand
(FSANZ) advises there is currently no evidence
that COVID-19 is transmitted through the
consumption of food or beverages, or through
contact with food packaging materials.
The FSANZ Food Standards Code requires food
businesses to take all practicable steps to prevent
contamination of food production and service
areas. To minimise food safety risks, ICC Sydney’s 1.5m
food and beverage operations are managed 2.5m
under our HACCP based food safety framework.
2.5m
ICC Sydney can provide the following
food service modes in compliance with
the current Public Health Order:
2.5m
2.5m
• Plated service
• Buffet service
• Canapés
• Coffee breaks
• Retail service Digitalisation, multi-media
Individual still water
productions and live
To discuss your specific event, please contact your streaming to support events
bottles on client request
dedicated business development representative
or event manager for further details.
COVID safe Individual bread roll
Contactless sanitisation
communication and butter portions
station
on digital screens
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ESSENTIAL VENUE INFORMATION 15
AUDIO VISUAL
SERVICES
SANITATION PRE-EVENT DURING EVENT POST-EVENT
PROCEDURE 1 Ensure all equipment is
cleaned prior to use.
1 AV equipment that has
been handled by multiple
1 All equipment will be cleaned
at the close of each event.
people throughout an
event will be cleaned
regularly. This includes:
Cleaning practices have been extended
• Hand held, lapel, headset
throughout every facet of operational and lectern microphones.
event delivery. Touch points including AV • Laptops and other devices.
equipment handled by multiple people • Presentation remotes.
including team members, presenters and • Lectern and side table.
delegates is regularly cleaned to ensure
ICC Sydney is a COVID safe workplace.
The procedure update detailed here will apply
at pre-event, during and post-event stages.
Contact your audio visual project manager to
discuss your specific event audio visual needs.
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ESSENTIAL VENUE INFORMATION 16
ENVIRONMENTAL
HYGIENE
ENTRANCE AND LIFTS ESCALATORS DOOR
EGRESS HANDLES
Furthering our existing high standards of 1 High touch points 1 High touch points including
cleanliness and hygiene protocols, Allocated and separate entry and including lift buttons will escalator hand rails will 1 Access doors will open
be cleaned regularly. be cleaned regularly.
ICC Sydney has introduced routine measures egress points have been assigned automatically where possible.
to help facilitate physical 2 High touch points including
(constant), operational measures (during distancing and ensure that door handles will be
events) and deep clean measures. ICC Sydney is a safe environment. cleaned regularly.
The following measures apply:
EventSafe critical hygiene protocols include: 1 External queue management
practicing physical distancing.
1 Increased cleaning processes throughout the venue. 2 External signage
indicating entry locations
2 Provision where applicable of contactless hand
and exit locations. TOILETS CONTACTLESS HAND
sanitiser stations with supporting signage.
3 Internal signage indicating SANITISER STATIONS
3 Touchless faucets available in dedicated toilet facilities. measures in place to 1 Increased frequency
maintain a safe venue. of cleaning by trained 1 Contactless hand
4 Protocols developed for increased cleaning and waste disposal. team members. sanitiser stations with SIGNAGE
4 Security team member
supporting the safe flow of supporting signage will
5 Implemented safe queuing and operational Signage will be placed
people through the centre. be available for all guests
planning for all toilet facilities. throughout the venue indicating:
who enter the building.
5 Customer service team 1 A guide of how to
member supporting guests 2 Signage will be placed at
6 Implemented cleaning protocols for the delivery properly sanitise.
reach their event efficiently. stations with instructions
and receiving of items in the loading docks. 2 COVID safe behaviour.
on how to hand sanitise
6 Event organisers may arrange
7 Safe pre event, during and post event cleaning protocols. and cough etiquette. 3 Physical distancing
temperature screening
3 Additional contactless requirements.
services through a third party.
8 Government distributed advisory signage on hygiene. hand sanitiser stations for 4 Directional information
7 Contactless hand sanitiser
events spaces are available for event.
stations with supporting
speak to your dedicated
signage at building entries.
event manager regarding
8 All who enter the building are your specific requirements
required to go through the ENVIRONMENTAL and applicable charges.
necessary safety measures HYGIENE
put in place by the centre
1 The air quality of the
environment in which we
operate is of paramount
importance. Therefore
TABLES AND CHAIRS
increased measures
during this period have 1 Tables, chairs and any table
been implemented. settings will be cleaned
between each customer at
ICC Sydney retail outlets.
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ESSENTIAL VENUE INFORMATION 17
TECHNOLOGY
AND EQUIPMENT
TEMPERATURE PEOPLE COUNTING CONTACTLESS DIGITAL
ICC Sydney aims to stay at the forefront of READING TECHNOLOGY TECHNOLOGY
1 Signage will include
technological advancements when delivering 1 Event organisers may arrange 1 People counting services are 1 As a venue focused on COVID safe messaging.
events, offering clients a broad range of solutions temperature screening available on request at an customer service, contactless
encompassing audio visual and information services through a third party. additional cost. Organisers payment solutions provide an
should direct enquiries for efficient and hygienic service
and communication technology (ICT) services. this service to their dedicated to our visitors. ICC Sydney
Technological solutions also play a critical ICC Sydney Event Manager. and Aware Super Theatre
food and beverage kiosks
role in streamlining and managing health and alongside merchandise
safety protocols efficiently and accurately. outlets and the car park have
offered contactless payment
The venue is incorporating technological devices since April 2020.
that will further enhance each client and visitor’s 2 We accept payment via card
only for all on-site food and LOADING DOCK
experience beginning from their event planning beverage kiosks and cafes as MANAGEMENT SYSTEM
phases, on arrival, during, and post event. well as merchandise outlets
tied to an event, along with 1 Our loading dock
ICC Sydney's EventSafe Operating Guide our car park. Major credit management system extends
cards, debit cards and the capability of controlled
incorporates equipment and processess mobile/watch pay (Apple Pay, commercial and event
including QR code Contact Tracing, people Google Pay and Samsung deliveries to ensure effective
distancing is programmed
counting and contactless payment solutions. Pay) are accepted. As a recent
into the schedule. Our
enhancement of our
contactless payment options, comprehensive scheduling
the venue now accepts AliPay platform collects the
and WeChat pay in all outlets information of all deliveries
except the car park. and their drivers (scheduled
and unscheduled) to
3 ICC Sydney offers a
ensure our contact tracing
completely contactless
ability extends both front
payment system, although it
and back of house.
retains the ability to accept
cash if required. Contact your
CONTACT VIRTUAL SITE dedicated event manager for
TRACING INSPECTION further details.
1 ICC Sydney uses unique 1 The website has been
Service NSW QR codes for populated with digital
each building. An electronic resources to assist with the
recording system adhering event planning process.
to government regulations 2 Virtual site inspections
to record attendees who are are available to assist
unable to use the Service with a contactless
NSW code is also available. planning experience.
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MEDICAL
SERVICES
ENTRANCES SECONDARY EMERGENCY TEAM TRAINING
ICC Sydney has developed infection control ASSESSMENT POINTS SERVICES AND EDUCATION
1 Terms and conditions of entry
procedures in line with overarching World Health signage at all entry points. 1 On client request, use 1 Robust relationship with 1 Specific escalation protocol
Organisation and Australian Government 2 On client request of secondary screening NSW Ambulance Service for non-admission to venue.
Department of Health standards. temperature reading is assessment points will Zone Managers and the 2 Specific emergency
available within contracted be made available. NSW Ministry of Health escalation protocols for a
spaces. Speak to your Public Health Unit.
Our medical response process has been 2 Secondary medical COVID-19 incident requiring
dedicated event manager assessment point includes 2 Regular meetings with emergency services.
developed in accordance with Australian regarding your specific infection control equipment. the City of Sydney Local 3 Infection control and
Government Department of Health best practice. requirements and Medical response team Emergency Management hygiene education for
applicable charges. includes Security and Event committee for COVID-19.
Our organisation maintains close working all team members.
Operations Manager who
relationships with the NSW Public Health unit and are COVID safe trained. 4 Public health education and
awareness on-site focusing
NSW Ambulance. 3 Security and floor manager on QR code check in, physical
assistance for escalation distancing, hand hygiene
Our team conducts research on changing of patrons who are not and cough etiquette.
admitted to the venue.
governing guidelines in order to produce an
4 Mental health trained
internal Situation Report that underpins all COVID responders for managing
safe response planning. vulnerable persons.
5 Rapid response system
To uphold the highest health and safety established for patients
standards, ICC Sydney employs an appropriately exhibiting symptoms in
accordance with both
resourced and qualified on-site incident response Australian Government
DEDICATED
team. Department of Health and ISOLATION ROOMS
World Health Organisation
1 Dedicated isolation rooms
The team is provided education and ongoing clinical criteria for COVID-19.
within each building, for use
training based on current best practice. Regular of those persons exhibiting
COVID-19 symptoms
COVID-19 operational updates are produced and while awaiting emergency
shared with the team. response agencies.
The team has developed a client , contractor and
team member focused COVID-19 Health
Response plan which includes a rapid isolation,
emergency response and escalation procedure.
To facilitate the COVID-19 Health Response plan,
there are four dedicated first aid rooms, as well as
dedicated isolation rooms.
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ADDITIONAL
Additional mobile
Additional AV support contactless hand
sanitisation stations
SERVICES Room capacity monitors
Additional customer
service team members
ICC Sydney’s EventSafe Operating Guide
is based on a foundation of stringent safety
standards in line with COVID safe government
protocols and international best practices.
All ICC Sydney team members are trained
in COVID safe protocols. Should a client
request additional safety requirements, the
following services are available to order*:
1 Additional security personnel.
2 Additional cleaners and presentation services personnel.
3 Additional customer service team members.
4 Personal protective equipment.
5 Additional digital and physical signage.
6 Room capacity monitors.
7 St John temperature monitoring staff. 1.5m
8 Additional mobile contactless hand sanitisation stations.
9 Additional audio visual (AV) support.
COVID safe cleaning services COVID safe trained
team member
*For all ICC Sydney managed additional services required,
indicative costs will be provided upon request. Speak to your Additional team
COVID safe trained
dedicated event manager regarding your specific requirements. members to assist with
security support
speakers preparation
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EDUCATION AND
Distancing
TRAINING
Education and training programs will be
implemented to communicate updated protocols
for the following groups:
G
IN
IN
ICC SYDNEY TEAM MEMBERS TR
A
FE
All team members will be provided initial and ongoing COVID safe SA
D
VI
training. CO
CONTRACTORS AND SUPPLIERS
All ICC Sydney directly engaged contractors carrying out works for
and within ICC Sydney will be provided detailed health and safety
communications and training material in light of COVID Safety
protocols. m
1.5
COVID-19 updates are produced by ICC Sydney’s
Risk and Safety team and COVID Taskforce to
ensure the most up to date information is
available.
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ACCESSIBILITY
Suitably equipped
Internal lifts bathroom facilities with
specific sanitisation
1 Dedicated parking.
2 Supply of assistance equipment (wheelchairs,
etc.) sanitised before and after each usage.
3 Queue management system will be implemented using on-
site controls such as floor decals highlighting safe physical
distances, ropes/bollards and signage throughout the venue.
4 Suitably equipped bathroom facilities with specific sanitisation.
5 Internal lifts.
1.5m
Dedicated parking bays Accessible entry points
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YOUR HEALTH
AND SAFETY
ICC Sydney recognises the safety requirements ISO 9001 ISO 45001 ISO 14001 ISO 22000
posed by COVID-19 and is committed to the 1 An internationally recognised 1 Specifies the requirements for 1 Sets the criteria for 1 A food safety system
continued delivery of world class events in a quality management system occupational health and environmental management management standard,
COVID safe venue. The holistic approach to safety standard based on the safety (OH&S) management and provides assurance to based on the principles of
management principles of enabling ICC Sydney to our external stakeholders, HACCP, that provides a layer
management taken across our entire organisation strong customer focus, the provide a safe and healthy that our environmental of assurance throughout
has been used to identify and navigate through motivation and commitment workplace by preventing impact is assessed, the food supply chain in
the challenges associated with the pandemic. of top management, the work-related injury and ill measured and improved. order to control food safety
process approach and health, as well as proactively hazards and bring people
ICC Sydney’s safety management system has continual improvement. improving OH&S food that they can trust.
been independently certified by an accredited performance.
third party organisation to globally recognised
international standards for quality (ISO9001),
safety (ISO45001), environmental (ISO14001)
and food safety (ISO22000) management.
ICC SYDNEYA NSW Government project, ICC Sydney was delivered in partnership with
Darling Harbour Live, comprising Lendlease, Hostplus, Aware Super,
Capella Capital, ASM Global and Spotless FM.You can also read
