DISASTER RECOVERY & RESTORATION SPECIALISTS - 24 Hour Emergency Services Hotline 1300 550 960 1300 550 960 www.juvenaire.com.au
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DISASTER RECOVERY & RESTORATION SPECIALISTS 24 Hour Emergency Services Hotline 1300 550 960 www.juvenaire.com.au
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1300 550 960 Brisbane / Gold Coast Sunshine Coast
www.juvenaire.com.au Unit 10/93 Burnside Rd, Unit 5/3 Exeter Way, Twitter
claims@juvenaire.com.au Stapylton, 4207 QLD Caloundra West, 4551 QLD
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Steve Thornton-Smith
Director
Juvenaire is one of the leading independent disas- Our proven track record is based on:
ter recovery, restoration and cleaning management
• Dedicated teams and qualified restoration specialists that are trained in all service areas.
companies in Queensland.
• A communication system that guarantees fast response time and a single point of contact
We pride ourselves on the ability to provide our clients throughout the restoration process, capable of meeting set KPIs.
with the experience and expertise needed to successfully
manage and restore a damaged home or business back to • A ready supply of drying and cleaning equipment and products for speedy deployment
its pre-loss condition. to the disaster site.
• Pack out system that allows for damaged contents to be restored in-house while your
Juvenaire has a hands on approach to all stages of the
property is being restored.
process from project management through to the final
outcome – restoration. • A state of the art facility at Stapylton capable of cleaning, restoring and storing contents
safely and securely.
We deliver cleaning and restoration services for a range
of specialised areas including water and storm damage, • Quality assurance standards applied to all stages of the project.
mould contamination, fire and smoke damage, crime and • The implementation of environment management systems for a sustainable future.
trauma scenes, methamphetamine drug labs and odour
• Ongoing research and training.
removal.
Global Certification Pty Ltd
ISO 9001:2015 Quality Management System Certified
AS/NZS 45001:2018 Safety Management System Certified
Contents About Juvenaire
When affected by storms, water damage, mould, fire and uous training and technology advancements paralleled
01. About Juvenaire other disasters, people’s lives are turned upside down. It with increasing our specialised service offerings to meet
is an incredibly stressful time for individuals and families our customer’s needs while maintaining customer service
02. Water & Storm as it causes major disruptions to their lives. satisfaction.
Juvenaire has many decades of experience in dealing Our dedication to heightening the standard of excellence
04. Mould Removal with disasters and is recognised by leading insurance within the industry contributes to our continued success
companies with providing the quickest turnaround time and the challenging and rewarding work environment for
06. Fire & Smoke Damage for the life of the claim our greatest asset, our employees.
To maintain our commitment to growth through contin-
08. Contents Cleaning
10. Secure Contents Storage
11. Odour Removal
12. Meth Clean up
13. Forensic Clean Up
14. Air-Con Cleaning Trusted by major insurance companies since 2000
Juvenaire delivers cleaning and restoration services for a range of specialised areas including but not limited to:
15. Asbestos Removal
Water & storm damage Meth testing & decontamination
16. Auto Decon
Mould contamination Forensic cleaning & decontamination
17. Hoarder Clean up Fire & smoke damage Air-conditioning cleaning
Contents storage & packouts Asbestos Removal
Odour removal Auto decontamination
Water Juvenaire has been recovering water damaged
properties and contents for over 20 years. We
flood affected properties. When it comes to prop-
erties that have been damaged by water, an expe-
& Storm have specially trained water technicians with ful-
ly equipped vans to attend to water, storm and
rienced, dedicated and motivated team is required
to get the job done correctly and efficiently.
W e understand that time is critical in
managing loss and costs; minimising
business and life disruptions when it comes
damage to affected materials, best drying
procedures, and items requiring urgent
attention. This minimises the loss of building
in the overall drying process of an affected
property.
Water can cause extensive damage to
contents such as clothing, paper, electron-
ics, furniture and carpets.
When water floods into or overflows within
to restoring water damaged properties. materials and contents.
a property, the floor coverings as well as If not dealt with promptly it can cause stain-
Juvenaire’s team of specially trained and building structures are affected. The water is ing, mould growth and permanent damage.
Inspection, Moisture Testing & experienced technicians can manage any quickly absorbed through the pores of build-
Assessment Juvenaire uses specialty equipment and
situation regardless of the size of the loss and ing materials which causes further damage.
processes to clean affected contents. We
Water can cause significant damage to aim to make sure the client is cared for in a
Juvenaire ensures the building is properly also securely store all contents in our facility
building and contents. This requires thor- time of potential trauma.
dried and restored back to its pre-loss condi- while restoration works continue.
ough investigation, moisture testing and tion with minimal turn-around time.
Water Extraction & Drying
regular inspections. This process helps to
determine safety issues, extent of water The drying of building structures is critical Contents Cleaning & Restoration
Commercial Water Restoration
Every major commercial water incident will be assigned to, and run by, a Juvenaire Project Manager to:
Conduct the initial inspection and consultation on the extent of damage.
Determine the necessary scope of works and ensure seamless coordination of supervisors and
technicians for works to be carried out.
Separate the costs to be supplied to appropriate parties.
Communicate between owners, body corporate and tenants to keep all parties up to date and
informed at all times.
Supply the reports required by appropriate parties.
Provide exceptional service owing to years of experience and extensive knowledge in
understanding that speed and efficiency are paramount in minimising business interruption and
further damage.
Juvenaire prioritises sewage contamination incidents with a technician available after hours to
ensure a fast response time in a time critical emergency.
Sewage Contamination Juvenaire will prioritise sewage contamina- safety and well-being of all persons residing
tion incidents with a technician available or working within the property.
Sewage is black water contamination. This
after hours to ensure a fast response time in
means it is highly contaminated making it
such an emergency.
extremely unsanitary and a high health risk.
Sewage back-flow poses a very significant
threat to human health as it can harbour a
Final Clearance Testing “Sewage back-flow poses
wide variety of pathogens. Successful cleaning of a property impacted a very significant threat
by sewage contamination is only complete to human health as it can
The severity of contamination depends on
once final lab result tests have been cleared, carry a wide variety of
the extent of penetration within the prop-
giving your property a clean bill of health. pathogens.”
erty. Effective restoration involves total
decontamination of affected areas to ensure As a part of our quality assurance, final clear-
the safety of occupants. ance testing is carried out to guarantee the
Mould Where there is moisture, there is potential for
mould growth. If mould is found within a property,
remove the mould as it may also be hidden behind
flooring or walls. This includes tracking and recti-
Removal the cause is likely to be a source of moisture. It is
important to ensure the correct steps are taken to
fying the moisture problem whether from a leak or
storm damage.
J uvenaire technicians are trained to identify
the source of moisture causing the mould
growth. Once rectified, it is less likely that
even the best removal and remediation meth-
ods can be ineffective as mould will eventu-
ally resurface if not treated correctly.
The Remediation Plan
A mould remediation plan usually includes:
• Steps to safely and effectively remove
mould affected building materials and
contents
there would be a recurrence of mould. • Identification and correction of mould • Pack-outs (if required), restoration of
Technicians will track the moisture source and
growth conditions such as moisture and affected contents and secure storage
inspect affected areas (such as behind walls
Inspection and flooring) to formulate the most effective
humidity
• Final cleaning, decontamination, drying
An on-site inspection is the most crucial step processes. • The use of appropriate personal protec- and clearance testing.
in identifying and determining the best plan tive equipment by technicians
The remediation plan can vary greatly
of action for treatment. Although identify- • Using specialty equipment to remove depending on the size and complexity of
ing visual mould is important, knowing the airborne mould spores the job.
source of the mould is just as vital.
• Setting up containment to enclose
Without identifying the moisture source, affected areas to stop mould spreading
The Right Contractor
Selecting the right contractor to handle mould remediation is vital. The correct training, knowledge
and expertise required for successful remediation is crucial. Juvenaire has many years of proven
experience in mould remediation.
Technicians are trained with the most advanced techniques required for effective and efficient
mould removal. We also use the best specialty cleaning agents, equipment, safety protocols and
procedures and personal protective equipment. This ensures a quick turn-around time, safety of
occupants and the safety of our technicians.
Mould Sampling
As a part of Juvenaire’s mould removal services, we collect and test mould samples to:
Ascertain the true extent of mould contamination
Species identification to determine the toxicity and health risks to humans
Post remediation clearance testing for quality control
Our trained technicians will assess and then safely and effectively remove mould infestations of
any scale at your home or place of business.
Final Clearance Testing
Juvenaire’s project management team carry
out all the appropriate microbial testing.
Upon completion of the remediation
process, final testing is carried out to ensure
the property is assessed and brought back
to normal ecology for safe human habita-
tion.
Mould decontamination of a library,
caused by high humidity and faulty air
conditioning.
Fire Fire and smoke damage to residential or
commercial properties can be stressful. It can lead
have on businesses, lives and families. Therefore,
we understand the urgency to get your property
Damage to life and business disruptions and even loss of
income. Juvenaire recognises the impact fires can
restored and to get your busi ness or family life
back to normal.
O ur Project Managers will plan and
supervise the entire operation
to ensure all cleaning and restoration
This process helps to determine safety issues,
possible corrosion and identification of areas
and items requiring urgent attention.
ceilings, windows, flooring, brickwork, and
even air conditioning and ventilation duct-
ing. We use specialty equipment and clean-
processes have been completed to a high ing agents to remove any soot or odour.
Juvenaire’s trained and experienced techni-
standard.
cians can tackle and restore any fire damaged Contents Cleaning & Restoration
property regardless of the size of the loss. We
Inspection, Chemical Testing & treat all our customers with care at a time of Smoke residue can cause extensive damage
Assessment potential trauma. to contents particularly clothing, paper,
electronics, furniture and carpets. If not
Fire causes significant damage to building
Structural Cleaning & Restoration dealt with quickly it may cause permanent
materials and contents. Fire damage resto-
odour, staining or corrosion. We restore
ration requires thorough inspection, chem- Our technicians are trained to restore all
contents quickly and efficiently, at its state
ical testing and assessment. internal and external surfaces such as walls,
of the art contents processing facility.
Odour Control
Strong odours normally follow every fire incident. Chemicals are released when materials within a
property begin to burn. These chemicals fill the atmosphere and release a strong odour which gets
absorbed and trapped into the pores of building materials and contents.
If not treated using proper techniques, these chemical resi-
dues in the form of smoke and soot may cause health issues.
Detailed cleaning of the building structure and its contents
is essential for the removal of the odour.
Juvenaire’s technicians are trained with the most advanced
processes and specialty restoration equipment to ensure
the property is odour free.
Chemicals causing odours are absorbed
and trapped into the pores of building
materials and contents.
Smoke residue from the fire can cause extensive damage to contents, which if not dealt with
quickly can cause permanent odour, staining and corrosion.
Fire and Smoke
Importance of Immediate Action
It is important to get in touch with a Juve-
naire project manager as soon as possible
for an effective fire restoration process.
As fire damage restoration is a complex
process, it is vital that nothing is touched or
attempted to be cleaned.
A project manager’s role once engaged, is to
Smudges, smears or stains left behind from map out an extensive scope of works for a thor-
the use of improper cleaning techniques ough decontamination and restoration process
may become difficult to remove and leave following standard procedures to successfully
behind permanent damage. restore the property.
Contents Juvenaire is one of Queensland’s premier resto-
ration and contents management specialists.
and the Fireline ultrasonics processing plant.
The systems efficiently and effectively restore wa-
Cleaning We have invested heavily in state of the art res-
toration equipment; the Esporta wash system
ter, fire and sewage affected contents previously
deemed unrestorable.
A s a part of Juvenaire’s contents resto-
ration service, the integration of a
Contents Management System and Pack-
need to have its contents removed from site
to increase the efficiency of the clean-up
process; especially if the damage is exten-
the restored items are placed into them and
stored until the affected property is restored.
Contents Management System
Juvenaire uses tracking software to effi-
out System that complemented our estab- sive. Contents Cleaning & Restoration ciently organise all contents that enter and
leave our processing facility. This enables us
lished processes was introduced. Our technicians clean and restore all contents
A team of movers will sort and pack home to deliver accurate documentation relating
contents to be transported to a secure stor- at our processing facility. Using specialty
This made our processes extremely effi- to all contents at the corporate level.
age facility. The contents are then catego- cleaning agents and equipment, the
cient allowing us to save time, money and The software significantly improves time
rised into ‘soft’, ‘hard’ and ‘unrestorable’ and contents are thoroughly dried, cleaned and
provide the highest quality contents resto- management, communication and costs
cleaned (or disposed) at our state of the art deodorised before being packed, labelled
ration service. by inventory listing (with photographs), as
processing facility. and sent to our secure storage facility.
Pack Outs/Contents Categories Juvenaire’s facilities are designed to accom- well as contents cleaning schedules.
Once cleaned or restored, the storage modate a variety of contents that have been
A property undergoing restoration may container is then also cleaned thoroughly and affected by a disaster.Hard Contents Cleaning
The Fireline Ultrasonics Cleaning System uses cavitation technology as a method of cleaning hard
contents that have suffered fire, water, sewage and mould contamination.
Ultrasonic cavitation is a technique that uses high frequency sound waves to agitate water, generating
bubbles.
These bubbles enlarge and then implode, producing millions of microscopic jets of liquid that gently
remove contaminants embedded on hard contents.
The process is efficient and yields consistent results. With the Ultra-
sonic Cleaning System, Juvenaire has the ability to restore and recover
a continually expanding list of previously unrecoverable items.
Contents Restoration Ensures:
• Less landfill
• Environmental sustanability
• Restoration of sentimental items
The Ultrasonics system uses cavitation technology as a method of cleaning hard contents that
have suffered fire, smoke, soot, water, sewage, mould and odour contamination.
The Esporta Wash System The system has significantly saved many
customers a lot of money as the items did
The Esporta system is a wet wash machine
not need to be replaced.
designed to recover ‘soft contents’ from fire
and water disasters. These include clothing Family heirlooms and items with sentimen-
or linen, fabric, shoes, curtains, soft toys and tal value have been returned to their happy
many other machine washable contents. owners, all with the help of the Esporta wash
system.
Without the Esporta system soft contents
like purses, shoes, bags, wedding dresses,
bedding and more, would be discarded.
The Esporta effectively removes severe
The Esporta is the restoration industry’s
contamination caused by fire, smoke and premier wet wash system, designed to recover
even raw sewage. ‘soft contents’ from fire and water disasters.Contents Juvenaire provides contents storage solutions for
customers that are having their property restored.
left out in the elements, they will eventually have
mould growth. This is because of the condensation
Storage We provide storage for large pack-outs in a secure
facility under cover. If contents in containers are
process that is caused by dew point and changes in
temperature from hot to cold.
W ith a large number of properties
being affected during a disaster
event, pack-outs for contents require much
We then restore/repair and clean the
contents as well as the container. Once they
are all cleaned, we store the contents back
more space and time while multiple prop- into the clean container until the customer’s
erties are being restored. home is restored and ready to be moved
back into.
The restoration process takes much longer
Preventing Theft
during major disasters due to increased tal camera network that records the move-
workloads. We believe in keeping our customer’s ments within the storage facility around the
This system also gives our technicians the contents safe and secure. The storage facility clock. This deters theft and also makes sure
Pack-outs & Contents Processing is fully secured with locked containers, locked all contents are secure and accounted for
time to sort through all contents thoroughly
The pack-outs are stored in our high security and organise contents according to ‘clean’, facility and high security digital cameras. This in the event that a highly unlikely criminal
storage facility and processed at a later date. ‘restorable’, ‘repairable’ and ‘disposable’. is a back-to-base security system with a digi- event occurs.Smoke and soot from a fire damaged property are absorbed into
porous surfaces, including contents and building structures making
the odour hard to remove using regular methods.
Odour Juvenaire provides
Juvenairecontents
customers that
incorporates
decontaminate
storage
are having their
thesolutions
and property
remotve restored.
for left out
latest technologies
odours. There mould
toin the
ourelements,
growth.
is no
technicians
nating
This
the
they
to successfully
is because
will eventually
source ofofthe
theodour
eradicate
have it. Elimi-
condensation
as well as cleaning,
Removal We providesingle
storage
facility under
solution
for large
Understanding
that
pack-outs
cover. If contents
can be applied
what in
is causing
containers
to all process
in a secure odours.that
odourtemperature
theare allows ploy
masking
is caused
from
and
by sealing
to remove
dew point
hot to cold.
it are
andsome
changes
methods
in
stubborn and strong odours.
we em-
O dour can be a result of water, fire or
mould damage. Biological decom-
position is also a major source of odour
ened awareness odour’ that people think
they smell based on experience, suggestion
and past experience. The latter is the most
cleaning for the final removal of the odour.
Our technicians use specialist deodorising
odour removal and prevent its evaporation
into the atmosphere. Understanding the
type of odour can assist in the right applica-
contamination in properties. We have the difficult odour to address for the technician. chemicals and techniques to remove the tions for its removal as some odours can be
latest equipment and techniques to remove lingering odour particles. It may be neces- much more difficult to remove than others.
any lingering malodour from the property. Deodorisation Process sary to increase the temperature to imitate
conditions that created the odour.
Understanding what is causing the odour
How is odour detected?
is the first step for removal. Eliminating the This enables the pores of materials to expand
Odour is interpreted by sensation, experi- source by removing the contaminants is and allows for improved penetration of
ence, knowledge and suggestion. There are followed by cleaning the area. Walls, ceil- misted deodorising agents.
two types of odours, ‘real odour’ which is a ings, hard floor surfaces, concrete, carpeting,
pure sensation of smell transmitted to the upholstery fabrics and other surfaces that may Sealing surfaces exposed to concentrated
brain and ‘psychological odour’ or ‘height- have absorbed the odours require extensive malodour may be required for permanentHarmful chemicals can contaminate a property,
permeating surfaces and without correct decon-
tamination may remain indefinitely.
Meth The widespread manufacture of illicit drugs such as
methamphetamine is a growing issue in many parts
during the manufacturing process. Smoking meth
also leaves behind a chemical residue on surfaces.
Clean up of Australia. Clandestine drug labs are often locat-
ed in residences and produce harmful chemicals
Our technicians are fully trained to clean meth con-
taminated properties.
M anufacturing methamphetamine
involves a cooking process. Most
clandestine drug labs are found in residen-
Understanding the correct meth lab clean
up procedures, guided by the Government’s
meth clean-up laws is critical for this complex
contaminated by conducting initial testing.
Our Project Managers take swab samples
from multiple areas of the property. These
required to strip out walls, ceilings and
cabinetry.
tial homes. chemical remediation process. samples are then sent to a specialty lab and Each property is assessed on a case by
results determine if the property is contami- case basis.
A thorough property assessment is carried nated or not.
A mixture of dangerous chemicals evapo- Specialist cleaning procedures, chemicals
out to assist in its identification. Methamphet-
rate and permeate all porous and non-po- If contaminated, we remove exposed soft and machines, neutralise a methampheta-
amine contamination is typically invisible and
rous surfaces including kitchen benches, furnishings including carpets, curtains, mine contaminated property.
exposure to its residue may cause serious
walls, ceilings, books, pillows, toys and lounge suites, mattresses and linen. We then
health issues. We use the latest chemicals and procedures
other contents. The harmful chemicals treat or remove light fittings, plumbing and
contaminate the property and without to restore the property. Once safe levels are
The Process air conditioning.
correct decontamination may remain reached, a clearance certificate is issued and
indefinitely. The first step is to determine if the property is In extreme circumstances, we may also be the property is deemed safe for occupants.Technicians will also remove any fingerprint dust residue
left at the property. These minute particles are removed
to avoid further damage or permanent residue stains.
Forensic Juvenaire provides
Forensic cleaning
customers that
or if are
contentsisstorage
an having
unfortunate
requiredsolutions
their property
event occurs
for left
after a criminal
restored. mould
such as
out in the
event,
death
rimental
growth.
elements,
Juvenaire’s
to the
they
health
This is because
will of
technicians
eventually
of the
those who
have
have
are exposed.
condensation
the tools and training
Clean up We provideevent.
storage
facility under
logical
Crime
cover.
for large
matter
events
pack-outs
If contents
sometime
and strong
in aleave
in containers
process
securebehind bio-that
arecantemperature
odours that
toisremove
be det- manner.
caused bythese
dewrisks
from hot to cold.
pointinand
a discreet
changesand
in attentive
J uvenaire provides a safe and discreet
forensic clean-up service. Our trained
technicians are equipped with the appro-
such biohazards often become contami-
nated and produce toxic agents. Therefore,
precautionary methods are employed by our
ensure safety of our technicians.
The Process
to ensure that a thorough clean-up and
decontamination process is actioned.
At Juvenaire we specialise in all areas of foren- Technicians will also remove any fingerprint
priate equipment and cleaning agents to technicians that are designed to prevent the
sic clean up including in home, industrial, dust residue left by the police forensics
restore the affected property safely. transmission of any possible disease.
business, outdoor and vehicle cleaning. Each team at the property. The minute particles
Juvenaire uses specialty biological decon- project requires a unique cleaning method are removed to avoid further damage or
The Health Risk permanent residue stains.
tamination cleaning agents to thoroughly depending on the extent of contamination.
Forensic scenes contain many biological remove contaminants, odour and to sanitise
On arrival, technicians will follow safety From removing carpet and tarnished items,
contaminants that may potentially contain affected areas.
protocols to assess the situation to formulate to cleaning and sanitising surfaces including
dangerous remnants such as blood, tissue
Protective gear and stringent processes a restoration plan. furniture, Juvenaire will carry out a meticu-
or bodily fluids.
are also implemented to protect current lous clean-up process to ensure that no indi-
The surfaces and the contents affected by and future residents at the property and to Stringent procedures are then implemented cation of the incident remains at the scene.Benefits of regular cleaning
• system will operate more efficiently
• system will last longer
• less corrosion on coils
• clean air dispersion into environment
• minimises health issues eg. asthma,
sore dry eyes, headaches and colds
• less chances of mould growth
Air-con Modern air conditioning systems deliver the ma-
jority of air we breathe through a spider web of
cold surfaces such as the cooling coils of an air con-
ditioning system, moisture can form. Where there
Cleaning ducting situated above ceiling space, normally out
of sight and out of mind. Where warm air meets
is moisture, there is the potential for mould and a
toxic environment.
T he filters used in air condition-
ing systems are not designed to
completely filter all dust. Therefore it
as the cooling coils of the air conditioning
system, or where the air enters the room via
the supply air grill, moisture can form.
its ducting and into the indoor environment
in which we breathe.
Mould spores in high concentrations, and
accumulates within the air conditioning
Where there is moisture, there is the potential consistent exposure, can be hazardous to
system itself.
for mould growth. health.
Under the right conditions this accumulated Mould can grow on virtually anything as long HVAC Systems (Heating Ventilation and
dust, combined with moisture, can provide as moisture or water, oxygen and an organic Air Conditioning) should be inspected and
an ideal breeding ground for mould and source are present. Mould reproduces cleaned on a regular basis to ensure that the
mould spores which can contaminate the by creating tiny spores, (viable seeds) that systems are clean and free of mould.
living or working environment. usually cannot be seen without magnifica-
tion. It’s these spores that continually float
Where warm air meets cold surfaces such throughout the air conditioning system andAll contents contaminated with asbestos will be removed by licensed
Juvenaire technicians from site in accordance with government
asbestos regulations.
Asbestos Juvenaire provides
The removal
customers that
be aare
contents
high
having
of asbestos
storagecontaining
risk process
solutions for
their property
with anrestored.
left out
material canin the
quire
mould growth.
increased potential
elements,
a high degree
Juvenaire
This is has
they willofeventually
because
licensed
of the
control forhave
technicians
safe removal.
condensation
that carry out
Removal We providefor
storage
facility under
exposure
for large
Contaminated
to respirable
pack-outs
cover. If contents
contents,
airborne
in a secure
in containers
structures are
process
asbestos fibres.that
temperature
or vehicles
stringent
is caused
re- rialsfrom
removal
by dewprocesses
containing
hot to cold.
point and and
asbestos.
changes
disposal
in of mate-
A sbestos-containing material was
used extensively in Australian build-
ings and structures, plant and equip-
firmly bound in building materials in older
homes. Loose asbestos fibres are the most
dangerous as they can easily become
Technicians are required to wear specialised
protective gear to control the exposure risk
and to ensure that no asbestos contamination
Clearance Testing
Our project managers carry out clear-
ance testing to ensure that the area is free
ment, ships, trains and motor vehicles airborne and be inhaled by occupants. occurs outside the affected area.
of airborne fibres and safe for habitation.
during the 1950s, 60s, 70 and early 80s.
Removal Process Testing of the area for airborne particles is In some cases, contents may need to be
also conducted to ensure safe concentration disposed of. We will oversee the entire
Uses for these materials were only recently The first step to ensure the safe and effective
levels of fibres in the atmosphere. process to the conclusion of the safe
discontinued on 31 December 2003. removal of asbestos is to set up a contain-
disposal.
ment area to contain all asbestos fibres that All contents contaminated with asbestos will
As a guide, homes built from 1988 onwards can become airborne during the removal be removed by licensed technicians from
should be asbestos free, while homes built process.Only licensed personnel (above site in accordance with government asbes-
before 1984 may contain significant asbes- 10m² of asbestos) are permitted by law to tos regulations. Items will also need to be
tos material. Asbestos can be loosely or remove any asbestos-containing material. disposed of safely, at approved sites.Dehumidification of vehicles as well as specialised chemical treat-
ments are incorporated to combat mould contaminations.
Auto Building on the success and reputation of its prop-
erty restoration services and supported by effec-
establishment of Auto-Decon Services. This is a
quality automotive decontamination service for a
Decon tively trialled products and procedures, Juvenaire
formalised its auto restoration services with the
range of restoration and decontamination needs.
W e restore vehicles affected by
water damage, mould, fire and
smoke, odour, biohazards and finger-
oped a wide range of restoration procedures
which are supported by specialty equipment
and bespoke, proven chemical cleaners.
source with specialty surface products
3) micro-misting and use of ozone gas tech-
nology processes to eliminate the odour
print dust and methamphetamine.
This ensures the successful decontamination The Process
and restoration of all classes of vehicle.
With an experienced administration, claims 1. The vehicle will be assessed by a project
and project management team aligned with Odour Contamination manager to determine the scope of works.
specially trained technicians, the Auto- 2. A detailed quote or budget will be
Vehicles that have an odour can be difficult
Decon services division has the capability prepared
to eliminate. Vehicles will be assessed indi-
to provide unparalleled support across key 3. Trained technicians will clean, deodorise
vidually to:
areas of vehicle damage. and detail the vehicle
1) discover the source 4. A report will be provided at the end of the
Juvenaire’s Auto-Decon division has devel- 2) remove, clean and decontaminate the cleaning processWe recover valuable items, documents, photographs
and sentimental items that may have been lost in the
clutter and are placed in an itemised inventory.
Hoarder Juvenaire provides
Juvenairecontents
customers that
providesstorage
for severely
are having
a specialised
cluttered
solutions
their property
for left
cleaning
homes or restored. mould
properties. We
out in the
service
have
to restore
growth.
elements,
ment. This
Our
the property
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non- judgemental and
Clean up We providetechnicians
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J uvenaire’s hoarder clean up service is
more than just a disposal service.
Hoarding and severe clutter can be
embarrassing but our technicians are non-
judgemental and discreet, making the clean
ful diseases left behind by pests living in the
property.
up as painless and stress free as possible. Our hoarder cleaning services includes:
Our technicians will help sort through
contents to make sure we recover all items • Hoarding and clutter clean up
Sometimes families face the difficult task of
required. We recover valuable items, docu- • Sorting of contents
dealing with a deceased family member’s
ments, photographs and sentimental items
belongings and finding valuable family heir- • Recovery of valuables and sentimental
that may have been lost in the clutter.
looms in the piles of rubbish. items
Each home is different and we will evaluate • Paperwork recovery and storage
Our technicians make sure that everything
each individual situation to develop a plan • Photo documentation
that is valuable or salvageable is kept. The
of action that is unique for that person or
property is then cleaned, sanitised and all • Itemised inventory
home to achieve the desired outcome.
carpets are removed as it may carry harm-A highly dedicated team of qualified professionals specialising in the clean up and decontamination of properties impacted by water & storm, fire & smoke, mould, methamphetamine, forensic, asbestos and more. For any questions or clarifications contact Juvenaire on 1300 550 960 or send us an email at claims@juvenaire.com.au Our service areas include South East QLD: Brisbane, Gold Coast and the Sunshine Coast.
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