ETHICAL SOURCING AT THE WAREHOUSE - 2018 REPORT - The Warehouse Group
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ETHICAL
SOURCING AT
THE WAREHOUSE
2018 REPORT
2
CONTENTS
ETHICAL
SOURCING AT
THE WAREHOUSE
2018 REPORT
CONTENTS Ethical Sourcing
at The Warehouse
2018 Report
The structure and content of
4 // Introduction
this report was informed by:
5 // The Warehouse and its supply chains The Warehouse Group Ethical
Sourcing Policy (2017)
7 // Ethical sourcing programme structure
The Modern Slavery Act
13// Policy Themes and 2017 commentary (UK) 2015 and its guidance
5.1 Management Systems on Transparency in Supply
5.2 Child Labour Chains.
5.3 Voluntary Labour Baptist World Aid Australia’s
5.4 Health & Safety ongoing series of “Behind
5.5 Wages and Benefits the Barcode“ reports on the
5.6 Working Hours
Fashion industry.
5.7 Freedom of Association and Collective Bargaining Data within this report
5.8 Environment is derived from labour
5.9 Subcontracting audits undertaken for
The Warehouse in calendar
5.10 Business Integrity
year 2017 and from our
internal purchase order
22// New Initiatives
management systems.
Apparel Supplier Survey & Tier 2 Discovery
Customer Survey – New Zealanders views on Ethical Sourcing Where data or commentary
ELearning – online resources for factory managers is derived from external
sources these are
Worker Voice - Integrated Audits
referenced in the footnotes
30// Trending now on each page.
Transparency The report was compiled
Living wages and authored by our Ethical
Bangladesh Sourcing Manager and
reviewed and approved by
Human Trafficking and Modern Slavery
our Executive.
37// Appendices
Factory Lists
List of The Warehouse’s Private Label (“House”) Brands
Country Working Hour and Wages table
3
INTRODUCTION
INTRODUCTION
The Warehouse Ltd is the largest subsidiary of The
Warehouse Group1 – New Zealand’s largest publicly listed
non-food retailer. The genesis of our Ethical Sourcing
programme dates to the values and vision of our founder
and cornerstone shareholder Sir Stephen Tindall.
Sir Stephen’s and The Warehouse Group’s attention. We have provided disclosures organisation to tackle these challenges
vision is to help communities throughout and commentary in relation to these alone – even in tiers of the supply
New Zealand to flourish and to contribute NGOs’ expectations - even where they chain where there is direct contact and
to a more sustainable country and planet. currently exceed our capabilities. This influence. We need further collaboration
reflects our commitment to transparency between business, government, and
At The Warehouse, with our extensive
and continuous improvement. civil society. Consumers also have an
direct sourced, private label merchandise
important role to play by informing
programme, we recognise that we have Our report also highlights several
themselves about the ethical attributes
a special duty to protect the welfare of new initiatives undertaken during
of the choices available to them and
workers in our supply chain. Since 2004 the year and for the first time a list
continuing to support those businesses
we have been on a journey to continually of our apparel factories along with
improve and extend the scope and who are meeting their expectations.
a comparative real wage and
effectiveness of our programme. We aim to be one of those businesses,
working hour table across different
and look forward to informing you further
source countries.
This report is intended to inform the about our progress in the future.
reader openly and transparently about Despite significant progress on our
conditions “behind the barcode” in our Nick Grayston
journey to date there remain many
source factories. It describes how our Group Chief Executive Officer
issues to address. Each year we reset
Ethical Sourcing Programme functions, The Warehouse Group
our strategy according to our learnings
and how we work to ensure that the
and emerging external expectations. Your feedback or questions are welcome
profit in our enterprise and the value we
It’s impossible for any single sourcing at ethical.sourcing@thewarehouse.co.nz
deliver to customers is also functioning
to protect and improve working
conditions for those at the origin of
our supply chain.
The information in this report is presented
through the lens of our January 2017
Ethical Sourcing Policy2 – so readers can
see how we have implemented the policy
in practice over the past year. We have
also taken account of the “Transparency
in Supply Chains” guidance3 provided
by the UK Government to companies
preparing public statements under the
UK’s 2015 Modern Slavery Act. Although
no such legislation exists yet in New
Zealand it has attracted considerable
interest in Government, NGO, and
Academic circles. Closer to home, reports
published by Baptist World Aid Australia
and Oxfam addressing labour issues
and setting expectations for apparel
supply chains have also captured media
1. http://www.thewarehousegroup.co.nz/
2. http://docs.thewarehouse.co.nz/red/pdfs/suppliers/ethical-sourcing/the-warehouse-group-ethical-sourcing-policy-01.17.pdf 4
3. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/649906/Transparency_in_Supply_Chains_A_Practical_Guide_2017.pdf
THE WAREHOUSE
AND IT’S SUPPLY
CHAINS
The Warehouse QC Inspector Dhaka Bangladesh
5
THE WAREHOUSE AND
IT’S SUPPLY CHAINS
THE WAREHOUSE
AND IT’S SUPPLY CHAINS
The Warehouse is New Zealand’s largest general merchandise
retailer with 92 stores throughout New Zealand and a large
online presence at www.thewarehouse.co.nz
Our customers represent a completely layers of margin capture, with the origins goods is China. Everyday consumables
diverse group of New Zealanders. Our of manufacture usually invisible to the and grocery items tend to be sourced
marketing, and wide ranges of general retailer if not the local wholesaler as well. closer to home in New Zealand and
merchandise and apparel, are focused Australia. Recently we have seen a
primarily on families, and shoppers Commencing with opening of our growth in home textiles and apparel being
looking for great everyday bargains. own direct sourcing office in Shanghai sourced from India and Bangladesh. To
in 2004 The Warehouse set about support this, we opened another sourcing
At the time of The Warehouse’s listing revolutionising this model, flattening the office in New Delhi India in January 2017.
on the New Zealand Stock exchange supply hierarchy, and securing direct
in 1995 through to the early 2000s’ the access to manufacturing sources with an The most recent trend transforming
dominant model for most large general attendant leap forward in traceability and retail everywhere is the advent of the
merchandiser retailers was to source both transparency. For our customers, this has online giants such as Amazon offering
branded and private label4 merchandise meant reduced prices for most product consumers efficient direct access to vast
through a New Zealand network of local classes while maintaining our position in ranges of merchandise where ever they
agents, manufacturers, wholesalers an increasingly competitive marketplace. might be.
and importers. These enterprises in turn This trend has continued to accelerate in
sourced merchandise through their own recent years to a point where at the end Fortunately, because of the work we have
supply chains – additional networks of of 2017 more than a quarter of our already done flattening our supply chain,
“middlemen” (trading companies) and merchandise is sourced direct through developing our direct sourcing expertise,
factories predominantly in Asia5. our own sourcing offices. and investing in our online webstore The
Warehouse is very well placed to meet
This old model was characterised by By far our biggest source of general the challenges of an international and
highly dispersed supply chains, multiple merchandise, apparel, and electrical digitised market place.
THE WAREHOUSE PRODUCT SUPPLY CHAIN
The
Warehouse Diminishing levels of
influence and control
In recent years The Warehouse Top 20 Source Countries Share of Business
External Tier 1 has been moving to much more CHINA 61.14%
Agent Vendor
Brand factory direct and concentrated sourcing
relationships with attendant NEW ZEALAND MADE 11.17%
improvements in traceability and AUSTRALIA 7.41%
all forms of assurance. In 2017
UNITED STATES OF AMERICA 3.68%
about 43% of our sales were
No further Tier 1 Tier 2 derived from own branded BANGLADESH 1.67%
Vendor merchandise. We can trace 99% UNITED KINGDOM 1.64%
visibility factory supplier
of our branded merchandise to its
Tier 1 (final manufacture) source.
DENMARK 1.48%
In 2017 we had 1240 vendors INDIA 1.42%
overall of whom 525 were THAILAND 1.37%
Tier 1 Tier 2 Tier 3 supplying our own brands.
Associated with these were 985 MALAYSIA 1.32%
factory Supplier Supplier Tier 1 factories including 190 KOREA (SOUTH) REPUBLIC 0.94%
apparel factories. All these are GERMANY 0.90%
required to undergo and pass our
quality, labour and environment VIETNAM 0.80%
Tier 2 Tier 3 assessment before joining our ITALY 0.65%
supply chain.
supplier Supplier At present our traceability and
FRANCE 0.48%
assurance does not extend PAKISTAN 0.48%
beyond the first Tier (final POLAND 0.32%
Preferred more manufacture) factories but we
Historical direct model have now begun mapping and INDONESIA 0.31%
Model
Tier 3 identifying the 2nd Tier of our CANADA 0.29%
Supplier apparel supply chain. SWITZERLAND 0.28%
Tier 1 = Final manufacture sites Tier 2 = Components and subsidiary processes Tier 3 = Raw materials
4. A retailer’s own brand versus a national or international brand owned by a supplier external to the retail enterprise. You can see List of The Warehouse private labels on page 41
5. During this and previous eras in NZ there remained a base of light manufacturing supplying retailers however this has declined significantly with the liberalisation of trade in the 6
1980s culminating in free trade agreements of the early 2000s.
ETHICAL SOURCING PROGRAMME STRUCTURE Shanghai office footwear team 7
ETHICAL SOURCING
PROGRAMME STRUCTURE
ETHICAL SOURCING
PROGRAMME STRUCTURE
The Warehouse’s Ethical Sourcing programme
contains the three elements of policy, due
diligence, and remediation or corrective action
described in the United Nations Guiding Principles
on Business and human rights.6
Our policies, and a description of our due Once a factory is qualified and development workshops and training
diligence and remediation processes are manufacturing for one of our private for factories who need help to improve
published on The Warehouse Supplier labels we maintain visibility of standards their labour management practices. In
website.7 In practice our due diligence through an ongoing monitoring and addition, from December 2017, we have
is implemented through supplier continuous improvement (remediation) made an online library of eLearning
pre-qualification processes (for new cycle. Monitoring is achieved either via courses, focused on common corrective
factories), ongoing factory monitoring our own commissioned follow up audits action themes, available to factories
(for active factories), and continuous or via a desktop review of improvement in their local language to support their
improvement initiatives and training. actions evidence submitted by the remediation and improvement initiatives.
Through these activities we strive to
factory. Face to face support from our Our prequalification processes are
ensure that only factories which meet
internal Ethical Sourcing specialists is intended to screen out poor performing
or exceed our standards can supply
available to assist factories with their factories before they enter our supply
goods bearing one of The Warehouse’s
remediation path. We hold regular chain, however should a zero-tolerance
private labels.
To qualify new candidate factories
(from an Ethical or Labour Standards
perspective) we first invite the factory
to submit any existing labour standard
credentials they may have in the form
of a recent audit report undertaken
for another customer. This is to avoid
unnecessary duplication and to minimise
audit fatigue for factories. However, we
are very conservative in our approach to
such mutual recognition and reject about
half of such desktop submissions. In
these cases, the factory must undergo
our own audit8 if they wish to qualify.
These audit findings are then assessed
against our policy, especially for zero
tolerance standards like child labour,
voluntary labour, or non-transparent audit
practices. The overall pass rate for new
factory submissions in 2017 was 60%.
6. Page 16 http://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdf
7. https://www.thewarehouse.co.nz/c/suppliers/ethical-sourcing 8
8. Executed by 3rd parties according to our policy and audit protocol
ETHICAL SOURCING
PROGRAMME STRUCTURE
The Warehouse Group Chief
Executive Nick Grayston with
our New Delhi sourcing team
issue be encountered within an active array of Tier 2 suppliers - manufacturing Ethical Sourcing team for further review,
factory we suspend business and call for components, and undertaking subsidiary analysis, and eventual response to the
an immediate rectification of the issue. manufacturing processes. Below this level supplier. Our three main service providers
If this is not achieved, we permanently still lie the (Tier 3) raw material suppliers at present are Elevate12, Taos Network13,
discontinue trading.15 active factories – natural and synthetic fibers in the and Asia Inspection Services14. Our own
were discontinued for standards failure case of apparel; plastic resins, minerals, internal Ethical Sourcing staff travel
in 2017. For less critical issues, training timber, leather and so on in the case of regularly with these auditors in the field,
and support is provided for the factory general merchandise products classes. exchange reciprocal training, and draw
to demonstrate improvement within an At present, we can’t make any assurance on their expertise to inform our policies
agreed time frame. statements about these levels of our and gain deeper insight into actual
supply chain (Tier 2 & 3) except for FSC practices in factories. We prioritise the
Programme Scope and Scale deployment of these resources based
certified timber products10 and products
Although our Ethical Sourcing policy is on a historical risk profile for the factory,
containing certified sustainable palm oil.11
directed to all suppliers, our monitoring region or industry. In 2017 22% of audits
and enforcement work is focused on However, in 2017 we began to map the were undertaken on an unannounced
factories manufacturing our private characteristics of the second tier of our basis. Each audit includes an
label merchandise.9 As we are primarily Apparel supplier base and to capture the anonymously captured record of worker
an “own brand” retailer this is a very identity and location of the various fabric interviews and a wage and working
significant share of our product range mills, dye and wash houses, print shops hour table which clearly illustrates any
– about 43% of purchases in 2017 – and accessory suppliers associated with variances in a sample of workers’ pay
equivalent to NZD $500 million. This was our garment factories. You can read from legal entitlements. In a small
sourced from 985 factories represented more about the outcome of this work in number of cases we supplement the
by 525 vendors. We can trace 99% of this the feature on our Apparel supply chain audit findings with offsite observations
business back to its (Tier 1) factory of on page 23. and worker interviews. We don’t publicly
origin. The largest 300 of these account share our audit reports but this report
Audits
for about 80% of private label purchases. discloses our audit findings and activity
All our labour audits are undertaken by
At present our programme is focused third party audit firms that specialise at an aggregated level.
the first Tier of the supply chain – i.e. the in labour standards and worker rights Our audit traverses five sectors of a
final manufacture sites. This is where auditing. They have many years’ factories Labour and Environmental
we have the most control and influence, experience working in this way on behalf management performance: Employment
and our progressive improvements of international brands. Each audit report Policies, Compensation & Hours, Health
in transparency and traceability over is subject to an internal quality assurance & Safety, Dormitory, and Environment.
time have been significant. However, review by the service provider before Each audit report generates an overall
beyond Tier 1 there exists a complex being submitted to The Warehouse score, highlights any core standards or
9. See current list of our private labels on page 41
10. http://docs.thewarehouse.co.nz/red/pdfs/suppliers/product-quality/wood-product-sourcing-policy-mar15.pdf
11. http://docs.thewarehouse.co.nz/red/pdfs/suppliers/product-quality/palm-oil-product-sourcing-policy-may16.pdf
12..http://www.elevatelimited.com/
13. http://taosnetwork.org/ 9
14. https://www.asiainspection.com/
ETHICAL SOURCING
PROGRAMME STRUCTURE
transparency issues and contains extensive
contextual commentary from the auditors
along with a record of any corrective actions
agreed with factory management at the time
of the audit.
The average overall audit score in
2017 was 84.25%
Programme Management
and Accountability
Within our management structure
accountability for the strategy and operational
outcomes of The Warehouse ethical sourcing
programme lies with the Executive General
Manager of Sourcing and the CEO of Sourcing
Support for The Warehouse Group.
The execution of our strategy is monitored
through a typical plan-act-review cycle and
our quarterly reporting meetings are also
attended by the Head of Risk and Audit for
The Warehouse group. Operations are Average overall score
overseen by our Ethical Sourcing manager 84.25
and team based in Auckland and Shanghai.
All sourcing and merchandise personnel
based in Asia or New Zealand receive an
orientation and ongoing updates to our policies Employment
Dormitory Policies
and programme. One of the strengths of our 92.66
94.58
programme is its close engagement with
our senior sourcing personnel who have full
visibility of the programme’s progress and the
status of all supplier factories. They regularly
lend their commercial support to the Ethical
team’s efforts to motivate and engage factories
in improvement initiatives.
An internal protocol dictates that all zero
tolerance issues such as underage labour, Environment
bribery attempts, or involuntary labour are 85.64
Compensation
immediately escalated to the CEO of Sourcing & Hours
66.18
Support for review to secure an Executive
mandate for any consequential actions.
Health & Safety
90.98
10POLICY THEMES
AND 2017
COMMENTARY
11
Fabric processing Fuijian ChinaPolicy
POLICY themes
THEMES
and
AND2017
2017commentary
COMMENTARY
5.1 MANAGEMENT
SYSTEMS
Adequate Management
The average audit score for policies in 2017 was 94.5% Systems are deployed.
“Suppliers should maintain
all necessary policies,
Within the first section of every audit bonded labour, and non-discrimination
management and information
we undertake, there is a comprehensive on grounds of pregnancy or other
systems, facilities and human
series of twenty seven checkpoints reasons.
resources needed to ensure
which examine the factories policies
The policies section typically scores they comply with all applicable
and management systems.
highly within audits – its relatively easy local laws and regulations
These address wages, benefits and for a factory to assemble the requisite and the requirements of
hours, overtime rates, discipline and policy documents required by various this policy.”
termination, grievance procedures, customer codes. A common failure in - Policy extract
harassment and abuse and written factories however is in deploying the
contracts. Also included are age requisite management and information
identification, freedom of association systems needed to give effect to policies
and collective bargaining rights, – for example when it comes to tracking
prohibitions on: child labour, forced or and controlling working hours.
Fabric Sizing, Dhaka, Bangladesh
12Policy
POLICY themes
THEMES
and
AND2017
2017commentary
COMMENTARY
5.2 CHILD LABOUR
This is a core or zero tolerance issue within our due diligence Child labour shall not be used.
approach. Our auditors carefully review identity records for any “Suppliers shall not employ
evidence of underage workers or falsified identity records along with workers younger than the national
minimum working age. Juvenile
careful observation of workers during interviews and the factory tour.
or young workers are employed
in accordance with local law and
In 2017 we had just one incident of confirmed underage labour. shall not be required to participate
in night work or hazardous work.
Children are not permitted in
Footwear factory Zheijiang China July 2017
the workshop areas of the factory.
This factory was undergoing a follow 5) Contact the parents and legal Where underage workers are
up audit. Two underage workers were guardians and provide transportation detected during a compliance
found onsite. They were proximate to and meals package to assist them to audit, the factory shall take
working age -16 and working during the return home safely. All the cost should responsibility for repatriating the
school holidays. The factory followed be paid by the factory; bus/train child and enduring the continuity
all the auditors recommendations and tickets should be kept on files. of their education and welfare
provided documented evidence that until they attain legal working age.”
6) Review all personnel files and take
these actions had been taken : all possible measures to identify the - Policy extract
real ages of the current employees,
1) “These underage labourers should
especially those workers who are Whatever the cultural tolerance or
stop their work immediately.
young-looking. rationale present in these instances,
2) Terminate the employment they are violations of local laws and
7) Establish age-verification process
relationship with these two workers in every case, we issue the factory a
for all new workers and conduct
immediately and pay their wages warning along with a requirement that
personnel file screening regularly
according to the hours they had they take steps to help the underage
through self-monitoring to prevent
already worked. worker leave the workplace while
the employment of child labour at
3) Arrange health examination for them ensuring they are in safe keeping until
the factory.“
as soon as possible. The health the school term recommences or the
Notwithstanding the factory’s positive child reaches the legal working age.
examination fees should be paid by
response to these findings there were
the factory and examination results We cannot categorically exclude the
other significant non-conformances
should be kept on files. possibility of more systemic and
uncovered during the audit it’s overall
4) Compensation should be given to audit score was 62% and failed 6 of abusive child labour practices existing
these workers until they turn to 16 10 core standards including the zero within the subsidiary levels (Tier 2 &
years old, a minimum legal working tolerance underage labour finding 3) of our supply chain but can say we
age. The compensation amount above. We ceased trading with have never encountered it within our
should no less than local legal this factory. due diligence work to date at the
minimum wage per month. final manufacture level (Tier 1) of
our supply chain.
Child labour on the streets
13Policy
POLICY themes
THEMES
and
AND2017
2017commentary
COMMENTARY
5.3 VOLUNTARY
LABOUR
This policy provision addresses some of the most potentially
Employment is freely chosen
egregious labour abuses. In addition to checking for a
“Prison labour is prohibited. Bonded
factory’s policies on these topics our auditors also closely
labour is prohibited - suppliers shall
examine payroll practices for evidence of delayed or withheld not bind workers to their workplace
payments, or deductions associated with disciplinary fines. through debt associated with
recruitment fees, fines, loans,
deferred payment or other means.
Where evidence of these practices is suppliers because we were unable to Workers shall not be recruited or
found, an immediate corrective action satisfy ourselves that our preferred employed through human trafficking.
to the offending practice is raised. course of continuing to work with
Suppliers shall not retain identity
the supplier was going to affect
Bonded labour is a concern in documents (such as passports or
positive change for workers. Despite
countries where there are high rates identity cards,) unless at the request
repeated attempts we had been
of migrant workers coming from of workers and with written
unable to secure management permission. Workers must be able to
undeveloped countries to take low
support for changes to their migrant take leave form the factory for reasons
skilled jobs in developing countries.
recruitment and labour management of bereavement, illness, or significant
In these cases, our auditors look
practices. We moved this business family events and at any time when
closely at the recruitment pathways
to another Malaysian supplier with they are not working. leave, including
deployed by the factory, their
better audit outcomes where we felt maternity leave, entitlements shall be
practices around the safekeeping
that our commercial leverage was upheld. Workers can terminate their
of identity documents, and worker
more likely to secure improvements employment with reasonable notice
disclosures about the fees paid to
for workers. Our interventions in and without penalty.”
secure their placements or access to
Malaysia have included escalating
working visas. The legality of Visas is - Policy extract
our concerns to the board of
closely examined as undocumented
directors of a public company,
workers or those with expired Visas
ensuring freedom of access to
are vulnerable to exploitation.
identity documents, improving
This year we terminated our dormitory conditions, and reducing
relationship with two Malaysian working hours for migrants.
Dhaka Garment Factory
14POLICY THEMES
AND 2017 COMMENTARY
5.4 HEALTH AND SAFETY
Our average health and safety audit score in 2017 was 91% Working conditions are safe and
hygienic
“Workplace hazards are clearly identified
A safe workplace is the most basic of deficiencies in the quality of their
and controlled through a working health
worker entitlement. Our due diligence construction and infrastructure - as
and safety plan. Responsibility for
assessment contains over 57 Health evidenced in the tragic collapse of the
health and safety is assigned to a senior
& Safety investigation points Rana Plaza building in 2013 - Health
management representative. Health and
and Safety, especially building and
Fortunately, in most cases, because safety training is provided for all workers.
fire safety, demand special attention.
of the long held focus of brands on Appropriate Personal Protective Equipment
Consequently, we decided to further is deployed and its use enforced. Access to
this area, and the interest of local
strengthen our health and safety adequate medical assistance and facilities
governments, Health & Safety is
assessment capability by joining and drinking water and, if applicable,
consistently one of the highest scoring
the Alliance for Worker Safety in sanitary facilities for food preparation
sectors within our audit reports.
Bangladesh.15 Our membership of and storage.
However as with the above concerns the Alliance has delivered major
Suppliers shall ensure that residential
for migrants in Malaysia each country improvements in building safety for
facilities for workers, where provided, are
has unique labour management all our participating factories. (see
clean and safe. An accident and injury
challenges. In Bangladesh, because our Bangladesh feature on page 34)
register is maintained. All legal building,
electrical, and fire safety, requirements are
met. The operating safety of machinery
and equipment is assured through a
documented maintenance schedule.
hazardous Chemicals are clearly identified,
and stored and handled in accordance with
local regulations and or international best
practice. A natural disaster or emergency
preparedness plan and training is in place.
The workplace and its recruitment
practices are free from harassment,
or abuse. There is no discrimination in
hiring, compensation, access to training,
promotion, termination ore retirement
based on age and race, caste, national
origin, religion, age, disability, gender,
marital status, sexual orientation, union
membership or political affiliation. A written
grievance procedure and training should
be established for workers that ensures
confidentiality, freedom from reprisal and
a pathway to resolution. Establishment
for workers that ensures confidentiality,
freedom from reprisal and a pathway
to resolution.”
- Policy extract
Alliance Safety Signage in The Warehouse Garment Factory Dhaka Bangladesh
15
15. http://www.bangladeshworkersafety.org/POLICY THEMES
AND 2017 COMMENTARY
5.5 WAGES AND BENEFITS
In 2017 the average audit score for wages and Workers monetary entitlements are
working hours was 66.2% met or exceeded
“Wages for regular working hours shall meet or exceed
local minimum rates, enable workers to meet their basic
Determining workers’ actual and averaged over several months,
needs, and provide some discretionary income.
pay and its relationship to legal cross checked with payslips and
entitlements and working hours dialogues with the workers. These Where labour is employed indirectly through a licensed
is one of the most important and calculations are then summarised agency or broker wages for regular working hours shall
challenging tasks for our auditors. in a wage table (sample below meet or exceed local minimum rates, enable workers to
for a Chinese factory) which meet their basic needs and provide some discretionary
The baseline indicator an auditor illustrates the local monthly income. Where workers are paid by piece, the factory’s
must be aware of is the legal piece rate schedule should enable workers to achieve at
minimum wage, the number of
minimum wage for that region least the minimum legal payment applicable to all regular
days worked in the month, the
and any benefit entitlements such and overtime hours worked.
total number of overtime hours
as workplace insurance. In many
worked in the month, a projected When commencing work, all workers must have signed
developing country workplaces,
entitlement at a benchmark contracts in accordance with local law which include
especially in China, workers are
overtime premium of 1.5 times relevant information about their employment conditions,
paid by pieces produced rather
the legal minimum hourly rate, wages, working hours and benefits.
than an hourly rate. Auditors must
the actual pay received, and a
convert a worker’s total pay into an Suppliers shall provide each worker pay slips in their local
percentage variation against the
equivalent hourly rate for regular language detailing regular hours and wages, overtime
entitlement. This calculation is
hours worked and an overtime hours and wages, any bonus paid, and any legally
then used to score the factory
rate for overtime hours worked. permitted deductions. Suppliers shall not make any wage
against its minimum and overtime
To make this calculation true deductions unauthorised by law. Wages shall not be
wage obligations.
auditors must have both accurate withheld beyond due dates. Suppliers shall not terminate
payroll data and accurate working While factories typically pay and re-hire workers in a manner that avoids paying
hour data and then validate that in excess of minimum wage applicable legal benefits.
this amount was paid to the entitlements, and weekday overtime Where stipulated by law, the supplier shall provide work-
worker either in cash or via bank rates, they often do not achieve related injury insurance for all workers.”
account deposits. A random weekend overtime premiums.
sample of payroll records for - Policy extract
individual workers are analysed Examples of wage calculation table:
Total Pay
Normal Total Monthly Total Pay @ 1.5
Employee No Name Department According Variation %
Working Day OT hours OT Std.
Records
N/A Liu Chenghui Tie dye 22 142 3577.01 3272.44 -8.5%
N/A Yu Xiaoqing Tie dye 22 132 3439.08 3412.35 -0.8%
N/A Xu Lanfang Dyeing 22 135 3480.46 4052.14 16.4%
N/A Xu Fang Dyeing 22 117 3232.18 4157.07 28.6%
N/A Xu Youlan Washing 19 132.5 3225.29 3904.63 21.1%
N/A Liu Guoshun Washing 22 141 3563.22 4063.85 14.0%
N/A Yu Youqin Pressing 22 127 3370.11 3425.12 1.6%
N/A Yang Le Printing 21 105 2993.10 3032.04 1.3%
N/A Zhou Shuwang Cutting 22 117.5 3239.08 4757.52 46.9%
N/A Lan Dong Sewing 22 106 3080.46 4765.79 54.7%
Month, Year: Jun-17 Local Min Wage: 1600 Total Local Regular Working Days for Calculation 21.75
16POLICY THEMES
AND 2017 COMMENTARY
5.6 WORKING HOURS
Of all the prescriptions within the ILO Labour Conventions and other codes such as the
Ethical Trading Initiative16 actual developing country working hours show the greatest
deviation from local law and international codes and conventions.
Working hours are not excessive.
We have been tracking developing in a constructive debate about the
country working hours data for more importance of transparency and integrity Regular working hours, excluding
than ten years. Unlike progressive overtime, should not exceed 40 or
within the overall business relationship
48 hours per week (whichever is
increases in wages, and significant while at the same time demonstrating
defined by local law). All overtime
improvement in health, safety, and an understanding of local norms and
hours should be voluntary and
environmental measures, working hours practices.
compensated.
have remained persistently high –
especially when viewed from a western According to data from our active Workers shall be provided with at
perspective. Long hours remain despite factory audits in 2017 average weekly least one day off in every seven-
the intensive monitoring efforts of working hours were 69 hours. In a much day period or two days off in every
numerous brands and multi-stakeholder wider sample of audits undertaken for fourteen-day period.
initiatives. Unless local governments multiple international brands working
The supplier must record workers’
decide to strictly enforce this element hour averages for China and Bangladesh
regular and overtime hours accurately
of their labour law, change is unlikely, respectively were 65 and 70 hours
as the basis for controlling excessive
as production worker earning aspirations, per week.17 working hours and providing correct
and competitive labour markets continue compensation.
We believe by pursuing transparency and
to dictate working hour norms - even
accepting local working norms we are Seasonal peak or deadline based
where wages have grown significantly.
much better able to identify excessive demand for overtime must be offset by
Our approach is to place transparency hours and reduce these via the corrective rest days and reduced working hours.
at the forefront and seek a reliable actions plan agreed with the factory.
- Policy extract
account of working hours in every audit A typical corrective action request where
we undertake. This often entails rejecting excessive hours are identified is to first
documentary evidence which is too reduce weekly hours to 72 or less with
good to be true and engaging factories one rest day per week.
The Warehouse Consumer electronics factory Shenzhen China
16. https://www.ethicaltrade.org/eti-base-code 17
17. You can view a comparative table of various countries’ working hour data on pages 42-43.POLICY THEMES
AND 2017 COMMENTARY
5.7 FREEDOM OF
ASSOCIATION AND
COLLECTIVE BARGAINING
Each audit we undertake includes an evaluation as to whether these worker rights are
being restricted. However, the legal sanction for such rights varies by country.
China for example has not ratified restrict these rights and intermittent Freedom of Association or Collective
the ILO conventions related to protest is feature of the Chinese bargaining are not restricted.
the rights to organise, associate, labour landscape. These protests Where the right to freedom of association
and collectively bargain.18 Nor are typically organised outside the and collective bargaining is restricted by
has it ratified the convention auspices of the All-China Federation law, the employer does not hinder, the
obliging ILO members to maintain of Trade Unions (ACFTU) the only development of parallel means for
a system of labour inspection. trade union that is legally allowed independent and free association and
Bangladesh by contrast has ratified to exist in the country. The relative bargaining.
both these conventions and their absence (in a western sense) of
Workers representatives are not discriminated
garment sector alone has more workplace unions in China and
against and have access to carry out their
than 500 registered trade unions. the lack of enforcement of many
representative functions in the workplace.
Notwithstanding China’s position labour law elements are important
our audits have never revealed any elements of the moral case made - Policy extract
attempts by factory management to for programmes like ours.
Seamstresses The Warehouse Garment factory Dhaka Bangladesh
18
18. http://www.ilo.org/dyn/normlex/en/f?p=1000:11210:0::NO:11210:P11210_COUNTRY_ID:103404Policy
POLICY themes
THEMES
and
AND2017
2017commentary
COMMENTARY
5.8 ENVIRONMENT
Factories’ environmental scores have been improving and
Environment Protection measures
averaged 86% in 2017. are sound.
Suppliers must comply with all local
The suite of environmental check The Chinese Government’s laws and regulations pertaining to
points within our audit tool seeks determination to address its pollution environmental protection. Suppliers must
to assess first whether the factory problems was very visible in 2017 maintain an environmental policy and
has achieved any form of external with a series of crackdowns on management plan sufficient to control
environmental accreditation such polluting factories rolling through the and minimize all Environmental Hazards,
as ISO 1400119, or Oeko-Tex 20. industrial provinces.21 In our case, Wastes or Pollutants unique to the factory.
several dye houses associated with
Suppliers should be able to trace the
We examine the factories our garment factories were shut
origin of all their primary materials and
environmental planning resources down without notice while they components and provide the disclosure to
such as its policies, environmental underwent government inspections The Warehouse Group on request.
hazard register, records associated before reopening.
- Policy extract
with energy and water conservation.
In 2017 we began profiling this 2nd tier
Finally, we track the practical and of our apparel supply chain in much
legally required actions being taken to more detail requiring garment factories
monitor wastewater discharge, control to identify such secondary sites and
air pollutants, dispose of solid waste, describing what kind of environmental
enable recycling, and deal with any oversight they deploy (see our apparel
hazardous wastes. supply chain feature on pages 23-24)
Fabirc Mill Waste Water treatment ShaoXing China
19. https://www.iso.org/iso-14001-environmental-management.html
20. https://www.oeko-tex.com/en/business/certifications_and_services/ots_100/ots_100_start.xhtml
21. https://www.ft.com/content/f48c9674-ae68-11e7-beba-5521c713abf4 ; https://www.npr.org/sections/parallels/2017/10/23/559009961/china-shuts-down-tens-of-thousands-of- 19
factories-in-unprecedented-pollution-crackPOLICY THEMES
AND 2017 COMMENTARY
5.9 SUBCONTRACTING
Although this requirement pertaining to subcontracting has always been
implicit in our policy we decided to make these expectations very explicit
when we released our updated policy in January of 2017.
Subcontracted production or
Ensuring that production is occurring in Shanghai and in our regular face to
processing is disclosed and
in qualified designated source factories face meeting with vendors in China, authorised.
is a challenge in many supply chains Bangladesh and elsewhere.
- especially in apparel and footwear. Facilities engaged by the suppler or
In the past 18 months, we have taken We documented 12 instances of factory for subsidiary processing
additional measures to strengthen unauthorised subcontracting in 2017. must be disclosed at the time of
our assurance systems in this regard. factory registration. Subsidiary
In the instances where we uncover processing facilities may be inspected
In Bangladesh, we deploy our own
quality control inspectors to factories instances of unauthorised at any time at the discretion of The
daily rather than our former practice subcontracting at minimum we Warehouse Group. Purchase orders
of releasing shipments based on final suspend trading with the responsible must be manufactured at the factory
inspections by third parties. In Chinese vendor or factory until and if we can designated by the supplier on the
garment factories if we don’t think we re-establish confidence that they purchase order. Order diversion or
are maintaining sufficiently frequent understand and will adhere to our subcontracting to a factory other than
contact with factories we have deployed policies. We also check to see if we designated on the purchase order
3rd party auditors to factories on an have contributed in any way through a shall only occur with the advance
unannounced basis to analyse the lack of communication or overbooking knowledge and written authority of
factories recent production schedule the factory in relation to its capacity and the The Warehouse Group.
and look for evidence of subcontracting. ability to meet production deadlines. - Policy extract
In November, we employed a full-time
specialist within our Shanghai office However, unless a final manufacture
to focus on production validation and site is very large and vertically
corrective action plan support for integrated some processes and
factories – primarily in the garment most procurement of materials and
sector. We have been emphasising components must be sourced from
this policy requirement in all our subsidiary suppliers or processors.
recent supplier communications This is a necessary and entirely
– at our September vendor conference legitimate form of subcontracting.
Fabric Mill Waste Water treatment Fujian China
20POLICY THEMES
AND 2017 COMMENTARY
5.10 BUSINESS INTEGRITY
Our overall transparency score in 2017 was 76% - an improvement
from 66% in 2016.
No unethical or illegal conduct.
This policy element goes to the heart of
integrity commitment which is Suppliers shall not offer gifts or money to
why our programme exists.
a feature of every audit opening an employee or service provider engaged
We know our customers22 and team meeting). This was the first social by The Warehouse.
members expect our supply chain compliance audit undertaken by Assistance with transportation shall
behaviours and standards to be this factory. The audit score was be limited to local hub connections.
consistent with The Warehouse 62%, with four core standards failures Hospitality shall be limited to working
Group’s vision to help communities and non-transparent practices. lunches or dinners.
throughout New Zealand to flourish We ceased trading with this factory.
and to contribute to a more sustainable Where an employee or service provider
country and planet. Every audit we of the The Warehouse Group solicit
By far the most common breach of
undertake contains the auditor’s gifts, money or any other benefit this
integrity we encounter is an attempt
assessment of the transparency must be declined and reported to
during an audit to misrepresent payroll
and reliability of the audit findings. The Warehouse Group at
and working hour data. This is a zero- ethical.sourcing@thewarehouse.co.nz.
Our auditors function within a tolerance issue for us and unless this
is resolved promptly we terminate the Suppliers and their employees shall
protocol that demands an immediate
trading relationship. Another important not attempt to fraudulently meet the
notification of any integrity breaches
integrity risk highlighted in our policy, requirements of this policy, quality
such as bribery attempts. We received
standard, or any other business
2 such notifications in 2017. is fraudulent or doctored product test
requirement through any kind of intentional
reports or certifications. For this reason,
misrepresentation or deception whether
Bribery Notifications our QA technicians always validate
documentary or verbal in nature.
- Home Decor Factory Shanghai China these documents with their associated
December 2017 test lab prior to commencing their The provision of copies of audit reports as
Attempted bribery during audit own review. evidence of the suppliers conformance with
this policy shall be deemed as permission
on challenge to non-transparent
New Zealand is still fortunate enough to contact the auditing body for report
records. After we received the
to enjoy a number 123 ranking in verification purposes. Likewise, any copies
immediate notification from our
Transparency International’s World of test reports or certifications submitted in
auditor the factory manager met
Corruption Perceptions Index. In their support of any product’s conformance with
with our China Sourcing Manager and
open letter to the then Prime Minister, any regulation or standard shall be deemed
provided a documented retraction
Transparency International stated that as permission to contact the test laboratory
and commitment to the provision
“New Zealand is perceived as the least or certifying body for verification purposes.
of transparent records. These were
later validated by our internal Ethical corrupt nation in the world; integrity is Suppliers shall participate in any audits
New Zealand’s most important asset.” or assessments undertaken with respect
Sourcing specialist. Conditions in the
We are lucky that “doing the right to their compliance with this policy in a
factory are otherwise positive (audit
thing“ is still a core Kiwi value. At the cooperative and transparent manner.
score of 94%) and we continue to
trade with this factory. Warehouse, we are determined to do - Policy extract
our best to uphold this value wherever
- Home Décor Factory Yiwu China we operate. We know we are not perfect
August 2017 - we find challenges everyday – but we
Attempted bribery during an initial are continuing to press forward with our
audit (despite signing the audit continuous improvement initiatives.
22. See page 25 for our recent survey of customer’s ethical sourcing expectations. 21
23. https://www.transparency.org/country/NZLNEW
INITIATIVES
Seamstress - China Garment factory
22NEW INITIATIVES
APPAREL SUPPLIER
SURVEY & TIER 2
DISCOVERY
In October 2017, we distributed an online survey to all
our active Apparel vendors. The main purpose of the
survey was to begin to map the characteristics of the
second tier of our garment manufacturing base.
These are the fabric mills, dye and wash with the Tier 2 assurance disclosures survey. Based on our survey responses
plants, fabric printers, accessory and provided in the survey will inform we estimate that underlying this group
packaging suppliers supplying the final our interest in extending our ethical of vendors and their Tier 1 factories
garment manufacturing sites making our assurance programme into this level is a larger group around 1000 Tier 2
private label clothing ranges. A secondary of the apparel supply chain. suppliers. Survey data indicates that the
objective was to understand what forms largest number of these are fabric mills
of assurance apparel vendors deploy Quantifying (21%) followed by accessory suppliers
over their own supply chains. In 2017 we sourced from 103 apparel (17%) and dye houses (16%).
vendors associated with 190 (Tier 1) The remainder are distributed among
Following on from the survey we have factories. At the time of the survey we various kinds of specialists such
begun to capture the location and identity had consolidated this to a group of 66 embroidery shops, screen printers,
of these diverse Tier 2 sites. This along vendors of whom 55 participated in the and packaging suppliers.
APPAREL SUPPLY CHAIN MAP : VENDOR/TIER1/TIER 2
The
Warehouse
Shanghai New Delhi Auckland
Sourcing Sourcing Sourcing
Office Office Office
# Apparel Vendors that participated in the supplier survey
•Total 55 responses collected (versus 66 targeted) 43 8 4
•83% response rate Vendors Vendors Vendors
Tier 1 (Final Manufacture Sites): Total 178
•Avg. 3/ Vendor 132 33 13
•Max. 11/ Vendor Tier 1 Tier 1 Tier 1
Tier 2 (Processing and Component Suppliers): Total 831
•Avg. 15/ Vendor 617 118 96
•Max. 87/ Vendor Tier 2 Tier 2 Tier 2
Tier 2 Suppliers Distribution (Top 3 Tier 2 Supplier Categories)
21% 17% 15% 18% 16% 15% 23% 23% 22%
•Fabric Mills (21%) make up the largest percentage, followed by Accessory Fabric Packaging Accessory
Accessory Suppliers (17%) & Dye House (16%) Fabric Mills Suppliers Dye House Fabric Mills Printing Suppliers Dye House Suppliers Fabric Mills
Chart illustrates the network of apparel vendors, their Tier 1 final manufacture sites, and Tier 2 subsidiary suppliers associated with our three sourcing offices in Shanghai – China vendors and factories,
New Delhi – Bangladesh vendors and factories, and Auckland – New Zealand vendors also sourcing from Asia.
Slide 1
23NEW INITIATIVES
Assurance tier of the supply chain. Nevertheless, The results for the 55 survey respondents
Securing any labour, environmental, or as a first step within the survey we asked are illustrated in the accompanying
quality assurance over this part of our vendors several questions about the kinds infographics.
supply chain is complex especially as our of Environmental & Labour assurance
transactional significance and influence they maintain over their Tier 1 and 2
is increasingly diluted at each descending supply chains.
TIER 1 ENVIRONMENT AND LABOUR ASSURANCE Tier 1= Final manufacture sites
{
62% Conduct own
environmental 69% Communicate
98%
Apparel Vendors say they
have a formal
management
system inspection
65% Review
Government
permits
the customers
Labour Policy to the
factory
53% Assist the
factory prepare for
customer audit
{ 100%
Apparel Vendors say
they have a formal
labour assurance
environment assurance program in place for
program in place for Tier 1 suppliers
Tier 1 suppliers
38% Require factory 76% Require the
to hold Environmental factory to hold
certification e.g. ISO some labour
14000 or FSC standards
certification
Slide 2
TIER 2 ENVIRONMENT AND LABOUR ASSURANCE Tier 2 = Subsidiary suppliers – Fabric Mills,
Accessory Supplier, Dye Houses
{
52% Conduct own 65% Communicate
environmental
96%
Apparel Vendors say they
have a formal
management
system inspection
65% Review
Government
permits
the customers
Labour Policy to the
factory
48% Assist the
factory prepare for
customer audit
{ 96%
Apparel Vendors say
they have a formal
labour assurance
environment assurance program in place for
program in place for Tier 2 suppliers
Tier 1
Tier
Tier 2
1 suppliers
34% Require factory 31% Require the
to hold Environmental factory to hold
certification e.g. ISO some labour
14000 or FSC standards
certification
Slide 3
24NEW INITIATIVES
CUSTOMER SURVEY –
NEW ZEALANDERS’ VIEWS
ON ETHICAL SOURCING
In August 2017, we undertook 2 focus groups
to better understand customers’ views and
expectations concerning Ethical Sourcing.
The themes explored included: communications about Ethical Sourcing • Develop own standard of conduct
• T
he level of importance to customers rather than passive or reactive to media to apply
when choosing a retailer? stories. They identified reputation
• Incorporate ethical clauses in contracts
and trust, as important factors when
• What does responsible sourcing mean? • Communicate sourcing with customers
choosing a retailer. They felt that hearing
• Who does it well/not so well? it from The Warehouse up front (before – they would rather hear it from the
any negative media exposure) gives horse’s mouth
• What are the issues?
reassurance. • T
raining modules for staff to complete
• What is the best way to communicate so they can share this information with
about responsible sourcing? The focus group members had plenty of
customers if they ask (should be based
suggested actions retailers could take to
• T
he Warehouse and responsible on NZ national standards that are used
exercise responsible sourcing:
sourcing? by all/many retailers)
• Assist factories to achieve better
Customers told us that they don’t have • Advertise this information on social
standards, not to cut off sourcing
ethical sourcing top of mind and they media, in-store e.g. posters, and on
from them
retailer’s website (must not be in your
don’t generally think about the supply
• Get actively involved and give them face, yet easy to find)
chain of the retailers they shop at and
time to improve
products they purchase, but said it could • Stickers on products to show it’s ethically
be easily brought to mind by the media. • Provide charitable support to sourced e.g. like star rating /Health tick
They recommended we be proactive with communities factories are in on food or SPCA tick on eggs
Responsible sourcing was seen by focus group members
as just one element of overall responsible retailing.
Offers recycling
Treats
Cares Carbon
staff well -
about footprint
promotion,
customers training & pay
“Responsible Retailer”
Supplies lasting products Responsible
sourcing
Better use of Giving
environmental back to the
resources community
A Warehouse Store
25NEW INITIATIVES
ELEARNING –
ONLINE RESOURCES FOR
FACTORY MANAGERS
Support for factories remediation or corrective action
is the vital third element of the threefold prescription
(of policy, due diligence, and remediation) described in
the United Nations Guiding Principles on Business and
human rights.24
A new initiative we have developed with us to deliver the resources and insights • Transparency & Ethics
our service provider (Elevate) in 2017 and smaller factories often lack, more
• Corrective Action Plans
intend deploying in 2018 is the delivery effectively and uniformly than via our
of ELearning courses addressing some typical training workshops. The courses • Working Hours
of the most common improvement and are delivered in local languages.
• Working Hours Management Systems
remediation themes encountered during
The initial library we intend distributing
factory audits. The courses are intended • Working Hours Recording Systems
in 2018 includes courses on:
to supplement the direct contact and
communication we have with factories, • Authentic preparation for workplace
but the digital learning format enables assessments (audits).
This is a sample of
sequential slides from
one of our ELearning
courses on working hours.
As course adminstrators
our Ethical Sourcing team
can monitor factories’
progress through their
course library.
26
24. http://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdfNEW INITIATIVES
WORKER VOICE
For most of the history of our programme our Substantive
Caller Profile
primary means of directly accessing workers’ Issues
opinions and perceptions has been the worker Caller Profile Substantive
Issues
interview conducted within every factory audit. Brand: The Warehouse Total Substantive Issues (from Dec '14 onward): 156
A skilled auditor can putThe Warehouse
Brand: Total Substantive Issues (from Dec '14 onward): Helpline Issues
156
workers at ease and Number of Substantive Issues Reported - Monthly
Helpline Issues
secure reliable anonymised
Number of Substantive Issues Reported - Monthly
information. We estimate
20
that we have been able
# of Issues
access over 5000 workers’
20
views over the past 3 years
# of Issues
10
in this fashion. However, we
10
have been trying to develop 0
a mechanism to enable Dec, 16 Jan, 17 Feb, 17 Mar, 17 Apr, 17 May, 17 Jun, 17 Jul, 17 Aug, 17 Sep, 17 Oct, 17 Nov, 17 Dec, 17
0
workers’ perceptions and Dec, 16 Jan, 17 Feb, 17 Mar, 17 Apr, 17 May, 17 Jun, 17 Jul, 17 Aug, 17 Sep, 17 Oct, 17 Nov, 17 Dec, 17
concerns to be captured Issues by Category
independent of any audit – Aggregate* Monthly
Issues by Category
and potentially at any Aggregate*
time. Monthly
100%
100% 0%
Our first effort in this regard 23%
13% 80%
was via the Worker Helpline 13%
0% 1%
% of issues
80%
60%
23%
operated by The Alliance for 1%
% of issues
60%
Worker Safety in Bangladesh. 40%
All workers in our Bangladesh 40%
20%
factories have access to 20% 0%
the helpline. The Helpline— 0%
62% Dec, 16 Feb, 17 Apr, 17 Jun, 17 Aug, 17 Oct, 17 Dec, 17
Amader Kotha25 (“Our Voice”)62% Dec, 16 Feb, 17 Apr, 17 Urgent: Safety Aug, 17
Jun, 17 Urgent: Non-safety
Oct, 17 Dec, 17 General Inquiries
Non-urgent: Safety Non-urgent: Non-safety
in Bangla—provides workers Urgent: Safety Urgent: Non-safety General Inquiries
Non-urgent: Safety Non-urgent: Non-safety
with a reliable 3rd-party Most Commonly Reported Substantive Issues*
Most Commonly Reported Substantive Issues*
reporting channel that allows Top Five Issues Reported by Category
them to raise safety concerns Top Five Issues Reported by Category
Non-urgent: Safety Health - Inadequate facilities 1
anonymously. Non-urgent: Safety Health - Inadequate facilities 1
Compensation - Benefits 2
The Helpline was first piloted Compensation - Benefits 2
and launched in July 2014, Verbal abuse 2
Verbal abuse Non-urgent: 2
and has receivedNon-urgent:
thousands Non-safety
Non-safety Compensation - Wages (including bonuses) 1
of calls from workers. Compensation - Wages (including bonuses) 1
Leave 1
Leave 1
0 1 2 3
0 1 2 3
Issue Resolution**
The adjacent chart profiles Issue Resolution**
helpline calls received from
workers in Bangladesh factories
Helpline Response to Info Request
Helpline Response to Info Request
40%
40%
supplying The Warehouse
Resolved
Resolved
Per Factory 60%
Per Factory 60%
0% 10% 20% 30% 40% 50% 60% 0% 70%10%80%20%
90% 30% 40% 50% 60% 70% 80% 90%
% of Issues % of Issues
Monthly views show last 13 months of data. Monthly views show last 13 months of data.
Powered by: * Data collected
* Data collected before December 1, 2014 is not included before
in the analysis ofDecember
issues. 1, 2014 is not included in the analysis of issues.
Powered by: ** Issue resolution data collection)
is reflectedonward.
from June 15, 2015 (beginning of data collection) onward.
** Issue resolution data is reflected from June 15, 2015 (beginning of data
27
25. http://www.bangladeshworkersafety.org/en/what-we-do/worker-empowerment/worker-helplineYou can also read
