EE PRICE GUIDE FOR LARGE BUSINESS - Our home for Service Plans designed for businesses with over 50 employees
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EE PRICE GUIDE FOR LARGE BUSINESS Our home for Service Plans designed for businesses with over 50 employees
Table of contents
A note about Roaming 5 Text Messaging Bundles 23
Photo Messaging Bundles 23
Part 1 – Voice Service Plans 5
Miscellaneous 24
Core Business Plan 5
Orange Business Text Messaging 25
4GEE, Unlimited Calls & Texts 5
EE Pocket Landline 25
Your Plan 6
WiFi Calling 26
Your Plan Pay When Roaming 8
Visual Voicemail 28
Corporate Flat Rate Talkplan 11
Flexible Workforce 12 Part 5 – Data Service Plan Add-Ons 29
PBX to EE 12 Data Add-ons 29
Super secure 4GEE Starter 29
Part 2 – Data Service Plans 14
Super secure 4GEE Enterprise 30
Mobile Broadband 14
Super secure 4GEE Enterprise Plus 30
Part 3 – Standard Business Charges 16
MobileIron 31
Standard Business Charges (UK) 16
Installation and Professional Services Charges 36
Standard Business Charges (International) 19
4GEE Data Bundles 36
Additional Charges 22
Shared Data Bundles For Shared Talk & Text Plans 36
Part 4 – Voice Service Plan Add-Ons 23
BlackBerry® for Business 38
Unlimited Calls & Texts to EE, Orange & T-Mobile 23
Calls to EE and Orange bundle 23 Part 6 – International Service Plan Add-Ons 39
Calls to landlines 23
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2Pay When Roaming (PWR) 39 Corporate Broadband & Corporate Fibre* 63
Corporate Daily Roamer 41 Corporate Landline & Corporate Broadband Solution Terms 65
Your Traveller 43
Part 10 – Business Transformations 71
Travel Allowance Bundles 44
Rapid Site 71
Business Data Traveller 45
Connected Vehicle 71
International Cash Bundles 46
Part 11 – Terms and Conditions 72
World Calling and Data from Abroad (roaming) Bundles 47
Business Class Service for Large Business 72
Calling Abroad from the UK (IDD) – Cash Bundles 47
Service Add-Ons 73
Orange Business World Traveller 45
Tailored End to End 73
Ireland Discount 46
Tailored Set Up 73
Flexible Daily Data Bundles 46
Copy Invoicing 74
Travel Data Bundles 47
Premium Service Delivery 74
Corporate Traveller 48
Damage and Full Cover for Large Business 77
Corporate Data Traveller 49
Fault Cover for Large Business 77
Part 7 – In-Building Coverage Solutions 51
Allowances and Fair Usage 78
Signal Booster 51
General Terms and Conditions 80
Signal Box 51
BlackBerry® for Business Terms and Conditions 83
Office Signal Box 51
Fault Cover for EE Large Business 88
Bespoke In-Building Coverage Solutions 53
Changes Annex 92
Part 8 – Machine to Machine 54
M2M Lite 54
M2M Enterprise 56
M2M Enterprise Roaming Zones 57
Part 9 – Fixed Line Services 58
Corporate Landline 58
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3This Price Guide and the terms and conditions in here will apply to Customers who have signed up to any of the included Service Plans or Service
Plan Add-Ons or purchased any of the products set out below directly from EE, or through one of our indirect partners (only a limited selection of
Service Plans and Service Plan Add-Ons are available from our indirect partners). Any applicable Solution Terms set out below will take precedence
over the other terms of this Price Guide in accordance with clause 1.1 of the General Terms and Conditions for Business Customers.
The information in here was correct at the time of publication. We will keep it up to date and will notify you of any changes where the terms of our
agreement with you would require us to do so. Don’t forget that if you do have any questions you can call us on 158 from an EE mobile or 07973 100
158 from any other phone.
Please see Part 10 (Terms and Conditions) for general rules applicable to all Service Plans and Service Plan Add-Ons and details of the allowances
and fair usage policies which apply. All unlimited offers are subject to a fair usage policy.
EE is a brand of EE Limited, with registered offices at Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW.
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4A note about Roaming Period. Includes 3000 minutes per User per month of calls between all
sharers unless Service Plan with no calls between users is chosen. The
All service plans and service plan add-ons (unless otherwise stated either in
‘calls to EE & Orange mobiles’ and ‘calls to UK landlines’ options each
this price guide or in your contract) will allow Users to utilise their UK
include 3000 minutes per User per month of relevant call types. Where the
allowance / pricing structure (voice, SMS, and data) when Roaming in EE
Data only option is selected, voice will be barred. Choice of voice benefit
Business Zones 1 and 2 at no additional cost, Roam Like At Home
cannot be changed during Minimum Connection Period. Any airtime
(“RLAH”) from 15 June 2017. Please note, calls from the UK to Business
discounts on bundles specified in your agreement apply only to the bundles
Travel Zones 1&2 and roamed calls from EE Business Travel zones 1&2 to
contracted in your Agreement. Any subsequent airtime bundles (voice,
EE Business Travel zones 3-7 are not included within the scope of RLAH
data, or SMS) added during the term of your Agreement (including bundles
and are charged at standard rates. However, in order to eligible for RLAH,
of the same size as those contracted) will be charged at List Price.
connections must not be used for permanent roaming and must satisfy
Discounts on plan charges set out in your Agreement do apply to any
specific criteria. Please see Part 11 of this Price Guide for further details.
additional connections you add. This service plan includes Answer Phone
Additionally, any UK fair usage terms associated with UK service plans in access from within the UK and itemised billing at no additional charge.
respect to voice, data or SMS will also be applicable to roaming in EE
Business Zones 1&2. Monetary caps which are included as part of the
some UK data-add ons will now cover both UK and roamed usage in EE Out of Bundle rates for Core Business Plan
Business Zones 1&2.
Flat Rate Plan Costs Per minute charges
UK Landlines (regional numbers) 6p
Part 1 – Voice Service Plans Calls to EE and Orange mobiles
Calls to other networks (including T-Mobile)
4p
12p
Core Business Plan Texts to UK mobiles 4p / text
All other out-of-bundle usage is charged at EE’s standard rates.
Pricing will be as set out in your Agreement.
Minimum Connection Period: as stated in your Agreement with EE. Leaders
under this Service Plan can add up to 1500 sharers per account subject to 4GEE, Unlimited Calls & Texts
payment of a monthly sharer fee per sharer. No minimum call charge 4GEE Data Per connection per
Inclusive extras
Bundle month
applies. Core Business Plan minute bundles can only be attached to this 1GB £33.50
Service Plan. Each minute bundle may be added to an account up to 10 4GB £38.00 Unlimited calls and texts to UK
times but cannot be removed or changed during the Minimum Connection 8GB £42.50 mobiles and landlines
Period. Migrations to a different Service Plan or different Service Plan level, Fault Cover for Eligible Devices
16GB £52.50
Business Roaming Rates
re-signs or upgrades are not permitted during the Minimum Connection 32GB £62.50
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5those contracted) will be charged at List Price. Discounts on plan charges
set out in your Agreement do apply to any additional Connections you add.
Minimum Term of 24 months, or as specified in your Agreement with EE.
Calls and texts are from within the UK to UK mobile numbers, and to UK All out of bundle usage is charged at EE’s standard rates.
landlines starting 01/02/03 (excluding Jersey, Guernsey, and the Isle of
Shared Data Option
Mann). Out-of-bundle calls will be charged at EE’s standard rates. These
plans cannot be added to a shared talk-plan, and are for normal person to The sharer fee for the Your Plan shared data option enables 4G access and
person use from your phone. We monitor use in accordance with our basic security as included with the super secure 4GEE Starter plans. For
General Terms and Conditions and the terms in this Price Guide. The terms terms and conditions of super secure starter, please refer to the relevant
state that you can’t use these plans to sell access to our network to anyone section later in this price guide.
else. They are also not to be used for anything unlawful or to send nuisance
UK Unlimited calls package
communications. At the moment, we‘ll decide that you’re breaking these
terms if you text or call more than 300 different numbers in a month. Minimum Term of 24 months, or as specified in your Agreement with EE.
Remember, we’re free to decide that other types of use may also be Unlimited calls and texts are from within the UK to UK mobile numbers, and
breaking this term. If you do break this term, we’ll contact you and ask you to UK landlines starting 01/02/03 (excluding Jersey, Guernsey, and the Isle
to stop and if you don’t then we may disconnect your SIM card from our of Man). Out-of-bundle calls will be charged at EE’s standard rates. These
network. plans are for normal person to person use from your phone. At the moment,
we‘ll decide that you’re breaking these terms if you text or call more than
Details and terms for these data bundles are set out in Part 5 of this Price
300 different numbers in a month and/or 3,000 minutes or SMS in a month.
Guide: Handset Data Bundles.
Remember, we’re free to decide that other types of use may also be
breaking this term. If you do break this term, we’ll contact you and ask you
to stop, and if you don’t then we may disconnect your SIM card from our
Your Plan network.
Pricing will be as set out in your Agreement.
Any connections without the unlimited calls package will be charged at
standard rates.
Minimum Connection Period: as stated in your Agreement with EE. Leaders
under this Service Plan can add up to 1,500 sharers per account subject to Roaming
payment of a monthly fee per sharer. The Customer understands and agrees that by taking this service plan it will
Migrations to a different Service Plan, re-signs or upgrades are not be opted out of the EU roaming regulatory caps with regard to data (i.e. the
permitted during the Minimum Agreement Term. Any airtime discounts on customers data roaming spend may no longer be restricted to €50 per
bundles specified in your agreement apply only to the bundles contracted in monthly billing). The roaming option chosen (individual user or shared
your Agreement. Any subsequent airtime bundles (voice or data) added option) is specified in your agreement with EE and you may not change
during the term of your Agreement (including bundles of the same size as option during the Minimum Agreement Term. The roaming options are not
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6compatible with any other roaming bundle, promotion, offer or bespoke Roaming Data
roaming pricing.
Allowance Monthly Bundle charge in Zones 3-7
Roaming individual user option 25MB of data £12.50 per month
26MB – 50MB of data £25 per month
If selected, the Roaming Individual option will be applied to every User on 51-100MB of data £50 per month
an account. 101-250MB of data £100 per month
251-500MB of data £200 per month
>500MB of data £2.50 per MB
Roaming Voice
Allowance Daily Bundle Charges Charges only apply in a billing period that a User accesses mobile data
60 minutes of incoming and outgoing voice services whilst roaming. Any unused allowances will expire at the end of a
£7.50 per day
calls in Zones 3-7 billing period and will not be rolled over. Each session of data roaming is
Charges only apply on days that the Users access voice or SMS services rounded up to the nearest kilobyte.
whilst roaming. No charge applies when the User does not roam or if the Any data usage over and above the data allowance in the applicable
User does not access voice or SMS services when roaming. No credit or monthly bundle will result in the User being automatically provisioned with a
refund will be given for any unused data in a Daily Bundle. A day begins at larger monthly bundle. For example, 101MB of data used in Zones 3-7 will
00:00:00 hours and ends at 23:59:59 hours, using local time in the location result in a monthly charge of £100.
in which the User first roams on that day. Any group leader or sharer may
Any group leader or sharer may take a Monthly Bundle, however only that
use a Daily Bundle, however only that individual's usage will decrement
individual's usage will decrement their individual monthly Bundle.
their individual Daily Bundle, Usage is decremented per second.
Usage: Users can use their monthly Bundle for access to mobile data
Unlimited calling allowances are designed for normal person-to-person use
(subject to availability) using their device or EE data card. Does not include
only. At the moment, we’ll decide that you’re breaking these terms if you call
event charges such as charges for the download of ringtones or games, or
more than 300 different numbers in a month. We’re free to decide that other
for the use of any services for which additional charges apply. No credit will
types of use may also be breaking this term. We monitor use in accordance
be given for any unused data roaming in Bundle
with our General Terms and Conditions and the terms in this Price Guide. If
you do break this term, we’ll contact you and ask you to stop and if you The individual user option for data roaming comes with SMS alerts which
don’t then we may disconnect your SIM card from our network. Calls of a alert the user once they have moved to a new stepped bundle. Note that
duration of 90 minutes or more may be charged at EE’s standard out-of- delivery of SMS alerts are subject to foreign networks, over which EE has
bundle rates. Redial to avoid standard charging. Usage is only for calls to no control, and therefore cannot be guaranteed.
other mobiles and geographic landlines. Premium rate and 08/070 and
equivalent services will be charged at EE’s standard rates.
Calls from zones 1-2 made to zones 3-7, SMS in zones 3-7 and calls in
zones 3-7 after 60 minutes usage are charged at standard rates.
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7Extra terms and conditions for Your Plan Northern Ireland and if you don’t then we may disconnect your SIM card from our network
and/or reduce the Customer’s access to this service.
Your Plan Northern Ireland is only available to purchase at Initial Order or
resign of an Agreement to customers with headquarters in Northern Ireland
via the Northern Ireland Direct Field Sales Team and must be specified in Your Plan Pay When Roaming
the Customer’s Agreement. Your Plan Northern Ireland is committed for all Pricing will be as set out in your Agreement
Connections under the Agreement for the full length of the Agreement.
Charges for this Service Plan will be as set out in the Customer’s Minimum Connection Period: as stated in your Agreement with EE. Leaders
Agreement. under this Service Plan can add up to 1,500 sharers per account subject to
payment of a monthly fee per sharer.
Add on Inclusive allowance Out of bundle Migrations to a different Service Plan, re-signs or upgrades are not
permitted during the Minimum Agreement Term. Any airtime discounts on
Your Plan Northern 1000 minutes of IDD calls Standard out of bundle rates bundles specified in your agreement apply only to the bundles contracted in
Ireland to Republic of Ireland only for IDD calls to Republic of
your Agreement. Any subsequent airtime bundles (voice or data) added
and UK Unlimited calls and Ireland over 1000 minutes.
sms package Calls not included within the during the term of your Agreement (including bundles of the same size as
unlimited allowance are those contracted) will be charged at List Price. Discounts on plan charges
charged as per the above
set out in your Agreement do apply to any additional Connections you add.
All out of bundle usage is charged at EE’s standard rates.
Shared Data Option
Your Plan Northern Ireland fair use policy: In addition to the fair usage limits
detailed for the UK Unlimited Calls Package above, the following fair use The sharer fee for the Your Plan shared data option enables 4G access and
policy applies. Your Plan Northern Ireland is for use by UK-based basic security as included with the super secure 4GEE Starter plans. For
customers and Users only and is not applicable to Connections based long terms and conditions of super secure starter, please refer to the relevant
term or permanently in the Republic of Ireland. At the moment, we‘ll decide section later in this price guide.
that you’re breaking these terms if: (i) more than 50% of calls or texts on UK Unlimited calls package
average across all Connections under your Agreement are to or from the
Minimum Term of 24 months, or as specified in your Agreement with EE.
Republic of Ireland, or (ii) more than 50% of data use on average across all
Unlimited calls and texts are from within the UK to UK mobile numbers, and
Connections under your Agreement is within the Republic of Ireland, or (iii)
to UK landlines starting 01/02/03 (excluding Jersey, Guernsey, and the Isle
individual Connections under your Agreement have not used the UK
of Man). Out-of-bundle calls will be charged at EE’s standard rates. These
network at least once in a given month where usage occurs in the Republic
plans are for normal person to person use from your phone. At the moment,
of Ireland. If you do break this term, we’ll contact you and ask you to stop,
we‘ll decide that you’re breaking these terms if you text or call more than
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8300 different numbers in a month and/or 3,000 minutes or SMS in a month. Islands, Cayman Islands, Dominica, Grenada, Haiti, Jamaica, St. Lucia, Turks Islands, Caicos
Remember, we’re free to decide that other types of use may also be Islands, Anguilla and Aruba), Brazil, Argentina, Australia, China, Egypt, Hong Kong, India,
breaking this term. If you do break this term, we’ll contact you and ask you Indonesia, Israel, Japan, Kuwait, Malaysia, New Zealand, Philippines, Russia, Singapore,
to stop, and if you don’t then we may disconnect your SIM card from our South Africa, Thailand, Qatar, South Korea, Saudi Arabia, Turkey, UAE, Andorra and Moldova.
network. Charges only apply on days that the Users access voice or SMS services
Any connections without the unlimited calls package will be charged at whilst roaming. No charge applies when the User does not roam or if the
standard rates. User does not access voice or SMS services when roaming. No credit or
Roam Like At Home regulation refund will be given for any unused data in a Daily Bundle. A day begins at
00:00:00 hours and ends at 23:59:59 hours, using local time in the location
The Customer understands and agrees that by taking this service plan they in which the User first roams on that day.
will be opted out of the RLAH regulation which takes effect from 15th June
Unlimited calling allowances are designed for normal person-to-person use
2017 allowing customers to use their UK allowance in the EE Business
only. At the moment, we’ll decide that you’re breaking these terms if you call
Zones 1 and 2 at no additional cost. The roaming option chosen (individual
more than 300 different numbers in a month. We’re free to decide that other
user or shared option) is specified in your agreement with EE and you may
types of use may also be breaking this term. We monitor use in accordance
not change option during the Minimum Agreement Term. The roaming
with our General Terms and Conditions and the terms in this Price Guide. If
options are not compatible with any other roaming bundle, promotion, offer
you do break this term, we’ll contact you and ask you to stop and if you
or bespoke roaming pricing.
don’t then we may disconnect your SIM card from our network. Calls of a
If selected, this option must be applied to every User on an account across duration of 90 minutes or more may be charged at EE’s standard out-of-
all customer accounts. bundle rates. Redial to avoid standard charging. Usage is only for calls to
other mobiles and geographic landlines. Premium rate and 08/070 and
Allowance Daily Bundle Charges
equivalent services will be charged at EE’s standard rates.
Unlimited* incoming and outgoing voice Voice
minutes and SMS within Zones 1 and 2 and £2 per day
1GB of data daily Unlimited calls in zones 1 & 2 are defined as incoming calls, outgoing calls
in country, back to the UK and calls to other countries in zones 1 & 2.
Unlimited* incoming and outgoing voice Unlimited calls in the Traveller zone are defined as incoming calls, outgoing
minutes and SMS within the Traveller** £6 per day calls in country and back to the UK only. Calls not within the inclusive call
zone and 500MB of data daily
types or incoming and outgoing calls in countries which are outside of the
Traveller zone are charged at standard rates based on standard roaming
*See Part 11 – Allowance and Fair Usage for more details zones 1-7.
**includes USA, Canada, Mexico, Caribbean (Antigua & Barbuda, Bahamas, Barbados, British
Virgin Islands, Puerto Rico, St. Kitts & Nevis, St. Vincent, Trinidad & Tobago, US Virgin
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9Data longer, receiving a call 90 seconds or longer, 4 SMS or 5Kb of data usage
in any given data session.
Charges only apply in a billing period that a User accesses mobile data
services whilst roaming. Any unused allowances will expire at the end of Opt out
each day and will not be rolled over. Each session of data roaming is The Customer may opt out of the roaming element of this service plan
rounded up to the nearest kilobyte. Once a user exceeds 1GB of data in a however will automatically fall into EE’s standard roaming rates. In addition,
day in the EU they will be charged an out of bundle rate of 3.5p/MB and the user cannot elect to opt out of the EU allowance only, opt out means the
6p/MB in the Traveller zone respectively. Any data roaming outside both the removal of both EU and Traveller zone products from a User’s subscription
EU and Traveller zone country will be charged at £2.50/MB. 500MB a day is
and therefore allowances in both the EU & Traveller zone are lost.
an individual allowance only it is not aggregated from an account
perspective. Eligibility
Usage: Users can use their bundle to access to mobile data (subject to Not compatible with any other roaming bundle, promotion, offer or bespoke
availability) using their device or EE data card. Does not include event data roaming pricing
charges such as charges for the download of ringtones or games, or for the Future changes
use of any services for which additional charges apply. No credit will be
EE may change the countries that make up the Traveller zone at any time.
given for any unused data roaming in Bundle
Customers will be notified 30 days prior to any change.
Caps and Alerts
Extra terms and conditions for Your Plan Northern Ireland bolt-On
The Customer acknowledges that by selecting this proposition its Users will
Your Plan Northern Ireland bolt on is only available to purchase at Initial
be automatically opted out of the warning messages and roaming limits
Order or resign of an Agreement to customers with headquarters in
specified in Articles 14 and 15 of Regulation (EU) No531/2012. This is to
Northern Ireland via the Northern Ireland Direct Field Sales Team and must
ensure that Users receives the full benefits of the proposition.
be specified in the Customer’s Agreement. Your Plan Northern Ireland is
Having opted out of the roaming caps, customers will receive alerts at 25, committed for all Connections under the Agreement for the full length of the
50, 75, 100, 250, 500, 1,000 and 2,000MB of usage a month. Note that Agreement. Charges for this Service Plan will be as set out in the
delivery of SMS alerts are subject to foreign networks, over which EE has Customer’s Agreement.
no control, and therefore cannot be guaranteed.
Plan Inclusive allowance Out of bundle
Buffers
Unlimited roaming voice and Pay When Roaming charge
In the EU, the £2 daily fee will be triggered by the following; making a call SMS in Ireland after roaming allowance has
30 seconds or longer, receiving a call 240 seconds or longer, 1 SMS or Your Plan Northern been exhausted
500Mb of roaming data in
Ireland bolt on with
15Kb of data usage in any given data session. In the Traveller zone the £6 Ireland IDD is charged at standard
Pay When Roaming
daily fee will be triggered by the following; making a call 60 seconds or 1000 minutes of IDD calls to rates after IDD allowance has
Republic of Ireland only been exhausted
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10Unlimited roaming voice and calling a UK landline
SMS in Ireland Starts to decrement Your whilst roaming in EE
Your Plan Northern Traveller allowance after Business zones 1&2
500Mb of roaming data in roaming /IDD allowance(s)
Ireland bolt on with
Ireland has been exhausted
Your Traveller Calls to other UK
1000 minutes of IDD calls to
Republic of Ireland only mobiles or roaming
calls in country or to
Your Plan Northern Ireland fair use policy: In addition to the fair usage limits any other country in 7.5p 8.5p
detailed for the UK Unlimited Calls Package above, the following fair use EE Business Zones
policy applies. Your Plan Northern Ireland is for use by UK-based 1&2 whilst roaming in
EE Business zone 1&2
customers and Users only and is not applicable to Connections based long
term or permanently in the Republic of Ireland. At the moment, we‘ll decide Texts to other UK
that you’re breaking these terms if: (i) more than 50% of data use on 3p 3.5p
mobiles
average across all Connections under your Agreement is within the
Republic of Ireland, or (ii) individual Connections under your Agreement Texts to EE and
have not used the UK network at least once in a given month where usage Orange UK mobiles or
3p 1.5p
roamed SMS in EE
occurs in the Republic of Ireland. If you do break this term, we’ll contact you
Business zone 1&2
and ask you to stop, and if you don’t then we may disconnect your SIM card
from our network and/or reduce the Customer’s access to this service. Voicemail 0p 0p
Available to selected customers who meet EE’s minimum criteria. Minimum
Corporate Flat Rate Talkplan Term will be 24 months, or as set out in your Agreement with EE. All other
call types will be charged at EE’s standard rates. Landline calling rates do
Corporate Rates
Corporate Rates not apply to calls made to Jersey, Guernsey, or the Isle of Man. Minimum
and Colleague Calls
30 second call charge applies to all calls, after which charging will be per
Line Rental £2 £2 second and rounded up to the nearest whole penny.
Calls to EE and
2p 2.5p
Orange UK mobiles
Colleague Calls 2p 0p
Calls to UK landlines 2p 2.5p
starting 01, 02, 03 or
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11Flexible Workforce standard EE Business Service Plan (excluding SIM Only). Flexible
Workforce Connections are not eligible for any Future New Connection
Costs and Allowances Credit or any other Credit which may apply to your other pay monthly
Annual fee £25 per subscriber
Connections. EE Phone Care cannot be added to this Service Plan and
UK minutes in talk plan none Faulty Replacement Service is not applicable.
Calls to other mobiles 14p per minute
(including EE, Orange, and T-Mobile) PBX to EE
UK Texts 14p per text This talkplan applies to any call which originates from the desk phones and
Answer phone 14p per minute SoHo phones of a Customer’s Mobile Voice VPN system, and which is sent
UK mobile data £2.55 per MB by the Customer to the EE network, prior to onward routing by EE to the
call’s’ destination.
All other usage is charged at standard rates
Connection Numbers Mobile Voice VPN - Indirect Access
PBX to Mobile PBX to UK
PBX to other
The Flexible Workforce Service Plan is subject to the following maximum Voice VPN PBX to non-CUG PSTN
networks
Closed User EE & Orange
Connection Numbers at any one time, per account: Group (CUG) mobiles
(including T-
Mobile)
Number of pay monthly connections Maximum connections mobiles
on your account that can be added
0.0p/min 1.9p / min 3.5p / min 2.55p/min
2 1
3-15 2
0.0p/min 3.0p/min 5.5p/min 4.0p/min
16-30 3
31-50 5 Table 1 call rates for calls from Indirect Access PBX to EE
51-75 7
76-100 10 Mobile Voice VPN - Direct Access
101-150 15 PBX to Mobile PBX to UK
PBX to other
151-200 20 Voice VPN PBX to non-CUG PSTN
networks
200+ 20 Closed User EE & Orange
(including T-
Group (CUG) mobiles
Mobile)
mobiles
Extra terms and conditions for Flexible Workforce 0.0p/min 1.0p / min 2.4p / min 2.55p/min
Minimum Connection Period: 12 months or as stated in your Agreement
0.0p/min 1.57p/min 3.78p/min 4.0p/min
with EE. No minimum call charge applies. No Device is included and
Table 2 call rates for calls from Direct Access PBX to EE
before EE SIM Card can be used existing Device may require unlocking by
previous service provider (who may charge for this service). Service Plan
is only available to customers who have contracted with EE for over 3
months with two or more existing pay monthly Connections on another
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12Additional Terms for PBX to EE Options for connecting the Customer’s network to the EE network
(Direct Access or Indirect Access) are detailed in the Mobile Voice
1. Background VPN Solution Terms and Solution Description.
This talkplan can only be bought when the customer also buys (or has 3.3 Cash Bundle
already bought) EE’s Mobile Voice VPN product The PBX to EE
talkplan works on a Leader/Sharer arrangement. The Leader, and all of The Customer shall purchase a monthly recurring cash bundle for 12
the Sharers must reside in the same billing account. Within a single months or the duration of the Customer’s Minimum Connection Period,
account, there can only be a single Leader, but there can be up to whichever is longer. The Cash Bundle can be reviewed once during
2500 Sharers. the Minimum Connection Period in accordance with clause 4 below.
The minimum size of Cash Bundle is £50/month and the maximum
size is £10,000/month. Any size Cash Bundle between £50 and
The PBX to EE talkplan applies to calls originating from a Mobile Voice £20,000 can be purchased, increasing in increments of £50.
VPN customer’s:
a) PBX desk phones or
b) Small Office/Home Office phones (connected via Indirect 4. Cash Bundle operation
Access)
Correctly dialled calls from correctly configured fixed lines will
and terminating on any UK mobile phone or PSTN fixed phone. decrement the Cash Bundle, until the Cash Bundle is exhausted, after
which point the customer will be charged for each subsequent call at
The customer’s PBX can be connected to EE via either Direct Access the relevant Out of Bundle rates, shown in Tables 1 and / or 2.
or Indirect Access
At the end of Month N, any unused portion of this month’s Cash
2. Definitions Bundle will rollover into Month N+1, Within Month N+1, the rolled over
portion from Month 1 will start to be consumed only after the Month
All capitalised terms used in these terms have the meaning defined in N+1 Cash Bundle has been exhausted The unused portion from Month
the Mobile Voice VPN Solution Terms and Solution Description. N’s Cash Bundle can never roll over to Month N+2 (or subsequent
months).
3. PBX to EE – Requirements
The Customer can request to change the size of his Cash Bundle at
3.1 Configuration any time after the end of month 3 of his contract. The customer must
notify EE of this request within 15 Working Days of his next Bill Date in
The Customer shall ensure that its PBX is correctly configured to route order for EE to action the change. If the customer decides to change
calls to the Network. Small office / Home office customers using his Cash Bundle, after receiving his bill for Month N, then assuming he
indirect access must dial the correct prefix to route calls to the lodges his change request to EE within 15 Working Days of the Bill
Network. Date for Month N+1, then the new Cash Bundle will take effect from
the beginning of Month N+2.
3.2 Connection Requirements
Subject to EE’s agreement, the Customer is entitled to request
additional changes to its Cash Bundle size during the term of its
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13agreement with EE, but no more frequently than every three months. If
EE accepts a request by the Customer to change the Cash Bundle
size, EE shall implement such change from the next available bill date.
Part 2 – Data Service Plans
5. Term and Termination
Mobile Broadband
The PBX to EE talkplan has a Minimum Connection Period of 12 Price per Out
months, or longer if specified in the Customer’s agreement with EE. Data User per Monthly 24
Allowance month (4G Spend Cap of
12 months months
The Customer shall pay Termination Charges if it cancels the PBX to Access) Bundle
EE talkplan within the Minimum Connection Period. Termination
Charges will be calculated as the monthly recurring Charges for the MBB / Tablets FOC USB 2.5p /
2GB £12
Cash Bundle x number of months remaining in the Minimum available at dongle MB
Connection Period for the Cash Bundle. capped
£50 full RRP
4GB £15.50 at £50
per
6. Limitations 8GB £20 month
Emergency services cannot be accessed using the Solution and EE 16GB £30
accepts no responsibility whatsoever for the handling of emergency £200
calls. In the event that the emergency services number (112 or 999) is 32GB £64
dialled with the IA Code, a recorded message will be played directing FOC Mobile WiFi /
the user to re-dial without dialling the IA Code. 64GB £128 £500
USB dongle
1p / MB
128GB £256 £800
256GB £512 £1,100
512GB £1,024 £1,400
All 4GEE service plans include access to EE’s Double Speed 4G at no
extra cost, providing download speeds of up to 60Mbps in areas where
Double Speed 4G has been enabled.
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14network for all our Users. If excessive usage beyond the spend cap is
24 Month Subsidised Tablet Plans continued month-on-month, EE reserves the right to migrate the Customer
to a more appropriate service plan level.
Data Allowance 3G Data Access
Data tariffs may be used to make internet phone calls (‘VoIP’). The
1GB £23.00
Customer may use mobile internet for phone for peer to peer file sharing but
4GB £27.50
access speeds will be slower than usual as EE monitors its Network to
8GB £32.00
protect it for all customers. Please see the network management policies on
16GB £45.00
our website for more information.
32GB £55.00
If using a mobile Wi-Fi device, Users can have additional Wi-Fi enabled
devices (such as a mobile phone, laptop or tablet) registered to the mobile
Where a Mobile Broadband plan is taken as a data only service, a voice bar Wi-Fi device to use the mobile broadband signal. Remember, the more
may be applied to prevent voice calls. Many data only devices (tablets,
devices are connected to the mobile Wi-Fi device at the same time, the
mobile Wi-Fi etc.) do not have the capability to make voice calls, but where
a data only SIM is transferred into a voice device, no calls can be made or slower the internet connection will be on each connected device.
received. Emergency calls to 999/112 will still be possible, although only in These plans are for normal person to person use. Without limitation, you
areas of 2G and 3G coverage. In areas of 4G only coverage, 999 calls will shall not use these plans to provide a backhaul for a public WiFi service, for
not be possible unless another UK operator’s 2G/3G network is available to
carry the call. machine to machine purposes, or for anything similar. You shall not use
these plans to sell access to our network to anyone else. If you are in
breach of this rule EE may either move you to a more suitable tariff (and in
which case your account manager will contact you to discuss the options
Extra Terms applying to Mobile Broadband and Subsidised Tablet
that are available to you), or Disconnect the relevant Connections (in which
Plans
case Termination Charges might apply).
A 4G compatible Device is also required and Users must be within range of
a 4G base station. If the Customer is upgrading to 4G from a 3G service
plan, a new SIM Card will be required to use 4G services. 4G is currently
only available in select cities in the UK. Not all services offered by EE are
compatible with 4G. Contact us or see individual Solution Terms for details.
The Customer’s out-of-bundle spend will be capped at the specified limit per
User per month. Customers may continue to use mobile data services after
reaching the price cap, but if EE considers the Customer’s usage to be
excessive beyond the price cap then EE reserves the right to restrict access
to mobile data services for the remainder of that billing cycle to protect our
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15Calls to UK Special Numbers
Part 3 – Standard Business Charges Number prefix
Calls to 055
Price per minute
8.51p
Standard Business Charges (UK) Calls to 056 17.02p
Calls to call forwarding services Up to 63.83p
Standard UK call charges Calls to personal number services beginning with
63.83p
070
Out of Bundle charges Price
Satellite calls £4.89
Calls to other EE and Orange 50p fixed charge per
10p per minute 076 paging number service
customers call
Calls to other mobiles, including T-
30p per minute
Mobile customers
Calls to landlines (01/02/03) 10p per minute
Text 10p per text
UK mobile data £2.55 per MB
Answer Phone retrieval while in the
Free
UK
Video calling EE to EE & Orange 25.53p (min. 0p) per minute
Video calling calls to customers of
other mobile networks including calls 42.55p (min. 0p) per minute
to T-Mobile customers
Standard photo messaging (smaller
21.28p per message
than 50Kb)
Video message, multiple photo or
42.55p per message
large photo message (over 50Kb)*
*MMS sent over 4G will also decrement your data bundle (or be charged at your standard out-
of-bundle rate if you have used your inclusive data).
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16Calls to UK Special Numbers (impacted by 1 July 2015 reg. change) Calls to premium rate numbers
From July 1st 2015, you will not be charged for calls to numbers beginning 0800, Call charges if using an EE phone (per
Number Prefix
0808 or 116. For calls to numbers beginning 084, 087, 09 and 118, please see minute)
pricing below. For calls to these numbers you will be charged EE’s access charge Premium rate numbers (09) For specific details on 09 call charges, please
visit www.ee.co.uk/businessterms and download
plus the applicable service charge. These charges will also apply whilst roaming in
’09 premium rate number call charges’
EE Business Zones 1&2. For more details see http://www.ukcalling.info/. the call will be charged between £1.0417and
£1.875 per minute or as a fixed charge.
Access charge: Access charge: 09 numbers charged per minute are rounded for
Price per Price per the first minute and billed per second thereafter.
Access charge:
minute for all minute for all
Price per
other tariffs other tariffs International premium rate £1.2765
Number prefix minute for Core
(Agreements (Agreements numbers (calls to premium rate
Business Plan
signed before signed after services operating on
(Tailored)
November 20th November 20th international prefixes)
2017) 2017)
Free - visit for full details
Calls to charity helplines
Calls to 0808, 0800, 0500
and 116 Free
Calls to 084, 087 36.7p 6p 36.7p
Call charges if using an EE phone (per
Number Prefix
minute)
Premium rate numbers (09) and An access charge of 36.7p per minute plus
118 the applicable service charge.
International premium rate £1.2765
numbers (calls to premium rate
services operating on international
prefixes)
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17Calls to Directory Enquiries International Direct Dial
Further Flat rate charges from the UK means great value all day long, so you pay
Service Description Cost
information
-
the same all day, every day, whether you are calling a landline or mobile.
Prices vary Call customer
118 Third party depending on services on 158 or
Directory service 345 or visit
Enquiries ee.co.uk/directorye Calling an Send a text to an
nquiries international international
Zone Zone name
number from the number from the
UK (per min) UK
Important numbers Zone 1 Republic of Ireland £0.12 £0.10
Service Telephone number Call charge per minute Zone 2 Europe 1 £0.17 £0.10
International assistance Zone 3 Europe 2 £0.25 £0.10
(not call connect) 155 8.5p per minute
Customer services 150 Free of charge Zone 4 Asia Pacific £0.30 £0.10
Business customer Zone 5 USA and Canada £0.10 £0.10
services 158 Free of charge
Emergency services 999 Free of charge Middle East and
Zone 6 £0.45 £0.10
South Africa
Operator connected £1.00 connection charge +
calls National Zone 7
75p per minute Rest of World £0.65 £0.10
EE guidelines 170/175 Free of charge
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18Calling zones Standard Business Charges
We’ve grouped countries into simple Calling Zones so it’s easy to work out
how much International calls will cost.
(International)
To check the international coverage in the countries listed please visit the
support section of www.ee.co.uk/business/zones.
Zone Zone Name Countries
Standard voice roaming charges (per min)
Republic of
Zone 1 Republic of Ireland, Guernsey, Isle of Man, Jersey Zone Zone Making calls either to
Ireland Receiving Making Making
Name calls the country you're in or calls to calls to
Andorra, Austria, Belgium, Canary Islands Cyprus,
whilst back to the UK (includes Zone 1-2 Zone 3-7
Denmark, Finland (inc. Aland Islands), France,
abroad Answerphone)
Germany, Gibraltar, Greece, Iceland, Italy (inc Vatican
Zone 2 Europe 1 City), Liechtenstein, Luxembourg, Malta, Monaco, Ireland &
Free of
Netherlands, Norway, Portugal (inc. Azores and 1 Channel Note 1 Note 2 £0.65
charge
Madeira), San Marino, Spain (inc. Canary Islands, Islands
Ceuta and Melilla ), Sweden, Switzerland EE
Free of
Albania, Belarus, Bosnia & Herzegovina, Bulgaria, 2 Business Note 1 Note 2 £0.85
charge
Croatia, Czech Republic, Estonia, Georgia, Hungary, Zone
Zone 3 Europe 2 Other
Latvia, Lithuania, Macedonia, Moldova, Montenegro, 3 £0.50 £0.75
Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine Europe
Asia
Australia, China, Hong Kong, Japan, Korea Republic
Zone 4 Asia Pacific Pacific &
(South), Malaysia, New Zealand, Singapore, Thailand 4 £0.50 £0.75
South
USA and Africa
Zone 5 Canada, USA £1.75
Canada USA &
5 Canada £0.50 £0.85
Middle East Middle
Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, 6 £0.75 £1.10
Zone 6 and South East
South Africa, United Arab Emirates
Africa Rest of
7 £0.85 £1.20
World
Zone 7 Rest of World All other countries Other Aircraft £1.00 £1.75
1: Usage decrements UK allowance or is charged at domestic rates
dependent on the call type
2: Usage decrements UK allowance or is charged at UK other mobile rates
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19For making calls in Europe (zones 1 and 2), there is a 30 second minimum Standard Messaging Roaming Charges
call charge followed by per second billing in zones 1-2. For receiving calls, Zone name Sending a text Under 50 KB Above 50 Kb MMS2
it’s per second billing from the start. For making and receiving calls outside when abroad MMS1
of this area there is a 60 second minimum call charge and per second Ireland & Decremented
Channel Islands by UK
billing thereafter. allowance or UK rate UK rate
EE Business
charged at UK
Zone
on net rate
Other Europe £0.25 £0.60 £0.75
Asia Pacific &
South Africa
USA & Canada £0.30
Middle East £1.00 £1.50
Rest of World
Aircraft £0.50
1Standard MMS (for example a single photo up to 50KB)
2Multiple MMS (for example multiple photos/a video or any message over
50Kb)
Sending an MMS if you have a 4GEE service plan will also
decrement any data bundle or incur relevant out-of-bundle data
charges.
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20Standard Data Roaming Charges EE Business Zones
Rest of the world Andorra and Zone Zone name Countries
Out of bundle Europe rate
rate (Zones 3-7) Moldova Ireland &
usage (Zones 1-2) Zone 1 Guernsey, Isle of Man Jersey, Republic of Ireland
incl other Channel Islands
Decremented by UK Austria, Belgium, Bulgaria, Croatia, Cyprus (south),
Roaming data allowance or charged £5.50 / MB £0.0419 / MB Czech Republic, Denmark, Estonia, Finland (inc.
at UK domestic rate Aland Islands), France (inc. French Guiana,
Guadeloupe, Martinique and Reunion), Germany,
Data Roaming Cap Gibraltar, Greece, Hungary, Iceland, Italy, Latvia,
EE Business
Zone 2 Liechtenstein, Lithuania, Luxembourg, Malta,,
Zone
Rest of the world Andorra and Monaco, Netherlands, Norway, Poland, Portugal
Per calendar month Europe rate
rate (Zones 3-7) Moldova (inc Azores and Madeira), Romania, San Marino,
(not bill cycle) (Zones 1-2)
incl other Slovak Republic, Slovenia, Spain (inc. Canary
£42.26 7MB 867MB Islands, Ceuta and Melilla), Sweden, Switzerland,
Vatican City (Italy)
Roam Like at Home Surcharges Albania, Andorra, Belarus, Bosnia and Herzegovina,
Cyprus (North), Faroe Islands, Georgia, Israel (inc.
Zone 3 Other Europe
Palestine), Macedonia, Moldova, Montenegro,
If a User breaches a fair use policy while using Roaming in Business Travel Serbia, Turkey, Ukraine.
Zones 1 & 2, or if it appears a Connection is being used abroad for more Asia Pacific &
Australia, China, Hong Kong, Japan, Korea
than 2 months out of any 4 month period EE may ask the User to stop Zone 4 Republic (South), Malaysia, New Zealand,
South Africa Singapore, South Africa, Thailand.
Roaming. If Roaming continues, EE may apply a surcharge to that User’s
Zone 5 USA & Canada Canada, USA
Roaming data usage of £6.51/GB of data usage, 0.8p / SMS and 2.7p /
minute for voice calls made and 0.9p / minute for voice calls received. This Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi
Zone 6 Middle East
Arabia, UAE
surcharge will be in addition to the usual Service Plan or Service Plan Add-
On Charges. Zone 7 Rest of World All other countries with EE network coverage
Aircraft Aircraft N/A
Andorra and Moldova will continue to have the following roaming rates
Receiving Making calls either Making Making SMS MMS
calls whilst to the country you're calls to calls to
abroad in or back to the UK Zone 1-2 Zone 3-7
(includes
Answerphone)
£0.0082 £0.0646 £0.0646 £0.85 £0.0243 £0.0419
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21Additional Charges
Payment related charges
£0.00
Non-direct debit payment (Invoices issued from 13th January
2018)
Payment failure – direct debit, credit, debit
£5.00 per failure (VAT n/a)
or charge card
Device Unlocking Fee £7.49
Replacement SIM Card Fee £3.00
Suspension Lifting Fee £25.00
Disconnection Fee £25.00
Inactive Connection Fee (per connection) 50p per bill
Fully itemised paper bill (per group, per £25.00
month)
EE may vary the Additional Charges, or introduce other Additional Charges
for account management purposes from time to time.
Please note that if an individual User is paying by recurring credit card
authority or direct debit on a Corporate account then payment will
automatically be taken (in the case of direct debit) or charged (in the case of
credit cards) 25 days after an invoice has been raised – irrespective of what
the contractual payment terms are
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22Calls to landlines
What’s included
Part 4 – Voice Service Plan Add-Ons Calls within the UK to UK landlines beginning with
01/02/03 subject to a fair use policy of 3,000 minutes
per User per month
Unlimited Calls & Texts to EE, Orange & T- Minimum Connection 30 days. Bundles subject to a Service Plan must remain
Mobile Period until expiry of the Minimum Connection Period for that
Service Plan
£5.00 per User per month for unlimited calls and text messages to all EE, Price £6.50 per month
Orange, and T-Mobile numbers from within the UK. Extra terms and conditions
nly one bundle may be active per Connection at any one time.
Extra Terms
Text Messaging Bundles
The Unlimited Calls to EE, Orange & T-Mobile bundle must be applied to all Single user bundles Shared user bundles
30 day
voice Connections on your account. Once this Add-On has been applied to Text bundle contracted 30 day contract contracted
contract
your account, it cannot be removed for the duration of your Agreement. 250 £3.00 £2.56 £3.00 £2.56
Unlimited calls & texts are designed for normal person to person use only. 500 £4.80 £4.10 £4.80 £4.10
1000 - - £9.60 £8.20
Calls of a duration of 90 minutes or more may be charged at EE’s standard 2000 - - - £16.00
out-of-bundle rates. If a Connection contacts over 1000 unique numbers in 5000 - - £48.00 £41.00
a month, EE reserves the right to Suspend that Connection. Unlimited* £7.50 £6.50 - -
What’s included Standard person to person text message sent within
the UK. Unlimited* text bundles are subject to a fair
Calls to EE and Orange bundle use policy of 3,000 text messages per User per
What’s included Calls within the UK to EE and Orange mobiles within month.
the UK, subject to a fair use policy of 3,000 minutes per Minimum Connection 30 days. Bundles subject to a Service Plan must
User per month Period remain until expiry of the Minimum Connection Period
Minimum Connection 30 days. Bundles subject to a Service Plan must remain for that Service Plan
Period until expiry of the Minimum Connection Period for that Extra terms and conditions for text bundles
Service Plan
Price £6.50 per month All text bundles (excluding unlimited* bundles) can be added to an account up to 3
Extra terms and conditions times to give larger bundles.
Only one bundle may be active per Connection at any one time.
Photo Messaging Bundles
Inclusive photo Bundle price
messages
15 £2.55
50 £4.17
100 £6.25
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23Miscellaneous
What’s Included Standard person to person photo messages sent
Orange Messenger, Orange Text Information
within the UK
Charges for Connection Monthly charge Single message
charge charge
Minimum Connection 30 days. Bundles subject to a Service Plan must Text info Free of charge Free of charge Financial: 25p
Period remain until expiry of the Minimum Connection news, sport,
weather, traffic:
Period for that Service Plan 10p
Extra Terms and Conditions for Photo Messaging Bundles
Conference Calling
Only one bundle may be active per Connection at any one time. If a single
Connection charge Monthly charge Call charges
user bundle is activated by a group leader or sharer, only that individual’s
Free of charge Free of charge As per tariff
usage will decrement the bundle – i.e. the bundle is not shared across the
Only charged for outgoing calls within the conference
Users on a shared Service Plan. Single User only. Cannot be used in
conjunction with any other photo message bundle, photo message offer or
Answer Fax
promotion.
Charges for Connection charge Monthly charge Call charge
Answer Fax Free of charge Free of charge As per Answer Phone
Sending an MMS if you have a 4GEE service plan will also decrement tariff
any data bundle or incur relevant out-of-bundle data charges.
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24Orange Business Text Messaging your voice Service Plan. Whilst you are abroad, Pocket Landline calls you
Texts per month Combined tariff (pence per Combined tariff (pence per receive will incur Roaming Charges as per your Service Plan.
message) message)
Band from To To EE & To other Internati To EE & To other Internati What’s Included Provision of one or more fixed landline numbers
Orange networks onal Orange network onal
mobiles (inc. T- mobiles (inc T-
and intelligent routing of inbound calls
Mobile) Mobile) terminating on an EE or Orange mobile. Routing
A 1 24,999 6.0p 6.0p 8.0p 4.0p 8.0p 8.0p and availability of the landline number(s) can be
B 25,000 99,999 4.0p 4.0p 5.3p 3.0p 6.0p 6.0p
C 100,000 249,999 3.3p 3.3p 4.4p 2.6p 5.2p 5.2p managed via a web accessible on-line portal
D 250,000 999,999 3.1p 3.1p 4.1p 2.4p 4.8p 4.8p
E 1,000,000 N/A 3.0p 3.0p 4.0p 2.0p 4.0p 4.0p
Only available to corporate customers.
Minimum Connection Minimum Agreement Term (as stated in your
EE Pocket Landline Period Agreement) or the remainder of that Minimum
Agreement Term where Pocket Landline is added
Choose how many numbers or mobiles you need on the service:
during the term of your Agreement.
Product Description Monthly
charge
Allows one UK Pocket Landline £10
Pocket Landline number to be routed to your existing Extra terms and conditions for Pocket Landline
One-to -One EE business UK mobile - great if
you’re a sole trader.
Maximum of 10 landline numbers and/or mobile numbers can be added.
Choose more than one UK Pocket £10 per Pocket Landline number(s) will cease to exist upon Disconnection. Pocket
Landline number, all routed to a landline Landline numbers are subject to availability and will be allocated on a first
single EE business UK mobile - number
Pocket Landline come first served basis. Pocket Landline options: one-to-one (one UK
perfect for promoting separate
Many to One landline number linked to one EE mobile); many-to-one (more than one UK
aspects of your business or
widening your geographical landline number linked to one EE mobile); one-to-many (one UK landline
customer base
Pocket Landline £15
number linked to up to UK Orange or EE mobiles depending on plan).
Ideal for larger businesses who want
One to Many (up to five to manage inbound calls across a Roaming Charges apply as per your Service Plan if any Device associated
mobiles) team - one UK Pocket Landline can with Pocket Landline is used abroad.
Pocket Landline be routed to up to 10 EE business £25
One to Many (up to 10 UK mobiles Porting-In
mobiles)
Existing landline numbers can be ported in for use as a Pocket Landline
Callers phoning the Pocket Landline number will be charged at standard number. Porting-in requests may be cancelled on 3 working days’ written
landline rates. Outbound voice calls made on a Device associated with notice prior to communicated porting date, and EE will confirm receipt of
Pocket Landline will be charged as a standard voice call in accordance with any such request. Porting can take up to 15 working days and EE cannot
guarantee a port request can be concluded. You are responsible for
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25settling any outstanding payments or Termination Charges with your WiFi Calling
existing landline provider. Certain types of telecommunication lines such
as (but not limited to) Private Branch Exchange (PBX) and Integrated
With Wi-Fi Calling, Users with a compatible Device can make and receive
Services Digital Network (ISDN) lines cannot be ported across to Pocket
calls and send and receive SMS in the UK over compatible Wi-Fi
Landline. Once a landline is ported, it will no longer ring on the relevant
networks, as if they were connected to the EE mobile network.
fixed phone and there will be no dial tone on that fixed phone. Any existing
services on that fixed line number (e.g. broadband, inbound and outbound All calls made or texts sent using WiFi Calling will be charged as per the
voice calls, BT Redcare and alarms) will terminate and EE is not liable for EE Service Plan set out in the Customer’s agreement with EE or in the EE
any losses, damages, costs or expenses arising from or in any way Price Guide for Large Business. Calls and SMS will appear as normal in
connected with the termination of such services. the Customer’s itemised bill.
EE firmware must be installed on a compatible Device for Wi-Fi Calling to
be enabled. Devices originally purchased from other operators and some
Porting-Out
indirect resellers (even where the Device is listed as WiFi Calling
Porting-Out a mobile number to another service provider will terminate the
compatible) may not work with EE’s WiFi Calling solution.
Pocket Landline number associated with the mobile number and the
Pocket Landline service will be terminated. Eligible Customers will have the WiFi Calling add-on automatically applied,
or can request WiFi Calling be added at no additional cost. Customers can
Porting-Out can only be requested by you asking your new service remove the add-on from individual Connections at any time by contacting
provider (and not EE). Your new service provider would be responsible for EE on 158.
managing the porting-out process on your behalf. You are responsible for Requirements
all costs associated with porting out.
To be eligible for WiFi Calling the Customer must have a compatible EE
Device with up-to-date software, a 4GEE data bundle, and a voice service
Portal plan.
Computer and internet access is required for use of Portal (Portal can also
Users will see a WiFi Calling icon on the phone when WiFi Calling is ready
be accessed via smartphone device and active data connection). You are
to use. WiFi Calling will then work when Users are connected to a suitable
responsible for configuration of the Pocket Landline service via the Portal
WiFi network. The Wi-Fi connection process and behaviour of Wi-Fi
and EE accepts no liability for any losses incurred or arising from your use
Calling will depend on the Device. Some Devices may only use WiFi
of the Portal. EE reserves the right to change passwords or suspend
Calling if you have no signal at all on the EE mobile network. The
access to the Portal at any time to protect the security of Pocket Landline
Customer should check the specifications of its Devices.
or to stop any suspected abuse.
The Customer shall ensure its Users are using any WiFi network in line
with its terms and conditions. Users may be charged by the WiFi provider
for access to the WiFi network.
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26You can also read
