Drive More Revenue with Facebook Advertising
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How To Create Top-Performing Facebook Ads What began as a social network for Harvard students in 2004 and soon spread to college campuses across the country is now the biggest social networking site in the world. Yes, if you haven’t guessed it already, we’re talking about Facebook. On average, Facebook logs approximately 734.2 million unique global visitors a month. Even more significant, Nielsen’s data reveals that U.S. users spend an average of seven hours and 46 minutes on the site each month—more than any other Web property. According to emarketer, ad revenue is projected to hit $5.16 billion by the end of 2012, up nearly $2 billion from 2011. More supporting evidence of plans for future growth in Facebook Advertising: 92% of marketers are using Facebook; 72% plan on increasing their investment (Search Engine Watch). What does all this mean for your company? With the advent of Facebook ads, brands have a prime outlet to reach their audiences in a highly targeted fashion. As we will show, Facebook ads present a unique opportunity to market your brand and generate more awareness, engagement, leads and sales for your organization. 2
The Basics of Facebook Ads In a nutshell, Facebook ads are a platform by which businesses, brands and individuals can promote a product, service, event, business page and much more across the social network. Ads appear in the right-hand column in a variety of locations, such as a user’s home page or even personal timeline. Ads appear based on the targeting filters selected when creating the campaign (more on this later). To understand all that Facebook ads have to offer, let’s first look at the different types. Knowing the variety of ad styles can help you define your campaign’s goals. Basic Ad Types • Standard Ad: While it is generally recommended to use Facebook ads to promote your brand within the social network, there are times when using an external URL, such as a link to a form on your company website, is beneficial. This ad format enables you to insert an external website address into your ad, meaning that users will be directed away from Facebook and onto your site. • • “Like” Ad: A “like” ad drives traffic directly to a specific Facebook page. The headline is set as the default name of the page within Facebook to which you are sending traffic. This type of ad will work best if you are trying to increase your fan base. Users can “like” directly on the ad or at the page you send them to. • • Event Ad: This kind of ad drives traffic to a Facebook event. For example, a university hosting an open house for prospective students can have them RSVP on the event page or directly in the ad itself. • • Featured Stories: Overall, featured stories are great ways to increase engagement with your brand’s business page. Featured stories employ a form of social advertising, showcasing an action a user has taken related to your page. For instance, let’s say John Doe likes your business page. A sponsored story could then appear to John Doe’s friends (assuming they are in your pre-defined target audience), letting them know that he liked your page. This type of social influence can encourage them to like your page as well. Featured stories include the following categories: o Page “Like” Featured Story o Page Post “Like” Featured Story 3
o App Used / Game Played Featured Story o App Shared Featured Story o Check-In Featured Story o Domain Featured Story Now that you have a sense of the many different formats available, let’s examine some details. The following are five helpful tips you should employ when developing your Facebook ad campaigns. Tips for Creating Facebook Campaigns that Deliver Results 1. Use Facebook’s “Interest” Targeting Filters One of the greatest advantages of using Facebook ads is that you can create highly targeted campaigns geared towards people’s interests. In Facebook’s advertising parlance, “interests” refer to keywords found in a user’s profile or other pages they have liked. An interest could be as general as “sports” or specific as “NCAA basketball.” Marketers should think about their target audiences and create a list of keyword “interests.” As you’re building your campaign and selecting your target interests, Facebook will display a box to the right that tells you the estimated reach of your campaign. Pay attention to this number, as you will ideally want to target at least 10,000 people. If your reach falls below this number, consider adding more “interests” or try broad categories. In general, you want to be specific yet not limit your visibility with the potential customers who may have less information in their profiles. 2. Employ Social Advertising in Your Campaign Another important feature of Facebook ads is social endorsement. When creating your campaign, you can choose to target your ad at friends of existing fans. Be sure to do this. Seeing that one of their friends already likes your brand or checked in at your location will act as a recommendation on your behalf and further encourage them to engage with you as well. 3. Use Ads To Drive More Facebook Engagement For many brands, a Facebook page is an extension of the company website. As such, it is important to build relationships with users on Facebook. Instead of creating Facebook ads strictly to drive sales, consider using them to increase engagement. Design a campaign that increases your page’s fan base. Once people have committed to liking your brand, you can then implement creative ways to turn them into customers. If you’re looking to dramatically drive more “likes,” targeting traffic to your fan page will have the greatest immediate impact. 4
4. Develop Multiple Versions of Your Ads Like with any ad campaign, you’ll want to test multiple versions. Try using different ad types and seeing what gets the best results. Test a “sponsored story” against a new ad message. While both may be aimed at increasing “likes” of your page, one may perform better than the other. In addition, try mixing-and-matching your ad copy with different images. 5. Monitor Results & Rotate Ads Facebook provides a great dashboard to monitor results. Two data points you’ll want to watch closely are the campaign’s CTR (click-through-rate) and your “connections.” Generally, a CTR of 0.02–0.05 percent is a good benchmark. If your CTR drops below this, it may be time to rotate that ad out. You’ll also want to look at the number of connections your ads have produced. “Connections” are counted when someone likes your page from your ad. You may find that a certain ad has a high CTR, but is not delivering many connections. If this is the case, consider adjusting your ad. If generating sales or leads is your main goal, track goals in your site’s analytics platform to make sure you are getting conversions. In this situation, connections are not nearly as important: It’s what users do on your website or landing page that matters. 6. Segment Campaigns by Specific Demographics After running campaigns for a couple weeks, run a ”responder demographics” report and look at the different demographics that have the highest click-thru rates. Then, consider creating new campaigns targeting just those demographics and write copy specific to those audiences: As Facebook continues to dominate the world of social networking, Facebook ads present a significant opportunity to reach your target audience and generate engagement. If you’re looking for ways to drive interaction with your social network, consider advertising on Facebook. As you get started, feel free to drop Fathom a note if you have any questions. As experienced search-engine marketing and display advertising professionals, we are prepared to help you meet your Facebook marketing goals. Sources: Fathom Research & Strategy, eMarketer, Facebook, Twitter, Linkedin, ThinkGoogle, Forrester, Mashable, SearchEngineLand,Hoovers 5
About Fathom Fathom begins with the end in mind—achieving its clients’ financial objectives. As a full-service digital agency, it helps clients surpass business and financial goals in an ever-connected digital world. Ranked one of the top interactive search firms in the nation, Fathom delivers effective and high-return strategies that drive revenue at every digital touchpoint. Its proven expertise makes it an easy choice for mid-cap and large enterprises alike by offering simple and accountable solutions to a complex world. The company has offices in Cleveland, Columbus, Detroit and San Diego. About the Author: Brandon Bornancin As director of business development, Brandon is leading digital marketing & sales efforts across Fathom’s Fortune 500 accounts in the technology, retail, manufacturing, finance, healthcare and education industries. Brandon has worked with some of the world’s most respected brands such as Adobe, Autodesk, Express, Forest Laboratories, Google, Grange Insurance, Hewlett-Packard, Intel, Intuit, Jim Beam Bourbon, KeyBank, Kohler, Microsoft, Microstrategy, PartyPoker, Robert Bosch, Sherwin-Williams, Sanofi-Aventis, Speck Products, TomTom, Victoria’s Secret Pink, Vitamin Water & Xbox among others. His digital expertise spans across experience design, social marketing, digital commerce, mobile strategy, and search marketing. In addition to his full-time role at Fathom, he enjoys spending time developing new software and technology prototypes that capitalize on emerging trends in digital. About the Author: Joe Castro As director of online advertising at Fathom, Joe is constantly working on high-level strategy with account executives and online advertising specialists at Fathom. He also is continuing to research and ensure Fathom’s online advertising department is finding new opportunities to deliver results that matter for our clients. Joe has worked at Fathom since January 2007. He has helped run successful online advertising campaigns for several clients from many different industries focusing on: education, healthcare, technology, and travel. Hours: 8:00 – 5:00 ET, M-F Tel: 1-866-726-5968 Simple. Accountable. Results that matter. 6
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