Disabled Spectators Guide - Gdańsk Stadium, Poland UEFA Europa League Final 2021 Wednesday 26 May 2021
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Disabled Spectators Guide Gdańsk Stadium, Poland UEFA Europa League Final 2021 Wednesday 26 May 2021 Alternative formats of this document are available upon request. Please contact CAFE: +44 (0)208 065 5108 info@cafefootball.eu
Contents
Gdańsk.................................................................................................................................................................................................................... 2
Getting around ..................................................................................................................................................................................................3
The airport - Gdańsk Lech Wałęsa Airport ...................................................................................................................................... 4
The main train station - Gdańsk Główny ..........................................................................................................................................5
Getting around by bus .................................................................................................................................................................................5
Getting around by tram ...............................................................................................................................................................................5
Getting around by taxi .................................................................................................................................................................................6
Covid-19 measures..........................................................................................................................................................................................6
The Gdańsk Stadium ..................................................................................................................................................................................... 7
Stadium address ............................................................................................................................................................................................... 7
Fan zones and meeting points ................................................................................................................................................................9
Accessible car parking............................................................................................................................................................................... 10
Drop-off / pick-up points ........................................................................................................................................................................... 11
Stadium information...................................................................................................................................................................................... 11
Entering the stadium................................................................................................................................................................................... 12
Smoking policy................................................................................................................................................................................................. 12
Signage and wayfinding ............................................................................................................................................................................ 12
Wheelchair user spaces and Easy Access Seating – Finalists and General Allocation ticket holders ... 13
Accessible amenities, facilities and services................................................................................................................................ 13
For more information ................................................................................................................................................................................... 15
Have Your Say .................................................................................................................................................................................................. 16
#ShareYourSightlines ................................................................................................................................................................................. 16
About CAFE ....................................................................................................................................................................................................... 17
Gdańsk
Gdańsk is a city on the Baltic coast of northern Poland. It is the fourth largest city in the
country, with a population of around half a million people. Gdańsk is Poland’s principal
seaport and is one of the country’s most popular tourist destinations. The city is known
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for historical attractions such as the Royal Way and Neptune’s Fountain, and its cathedrals. For more information on things to do when in Gdańsk, visit the Gdańsk tourist information website. The website is available in Polish, English and German. The Gdańsk tourist information board can also be contacted via email at it@visitgdansk.com The Gdańsk Stadium, or as it is known locally as the Stadion Miejski w Gdańsku, is located in the northern part of the city and is approximately 6km away from the city centre. The stadium is easily reachable by public transport. The stadium opened in 2011 and has a capacity of 41,620. It is home to Ekstraklasa team Lechia Gdańsk. The Polish national team also play some home matches here. The Gdańsk stadium was a host venue for UEFA EURO 2012, with three group matches and a quarter-final match taking place at the stadium. The stadium also hosts concerts with Guns n Roses, Justin Timberlake and Jennifer Lopez, all appearing at the venue in the past. The UEFA Europa League Final 2021 will be played with a 25% capacity, meaning 9,500 spectators will be present. Getting around Gdańsk has several accessible transport hubs, including an international airport and train station, with accessible public transport available across the city. Several tourist attractions in the city offer services and facilities for disabled tourists. Accessible public transport provided by ZTM is available across the city. Further information on accessible tourist attractions can be found on the Gdańsk tourist information website, available in English only. Further information on accessible public transport can be found on the ZTM website. This information is available in Polish only. ZTM can be contacted via email at kontact@gdansk.gda.pl Please note - all ticket holders for the UEFA Europa League Final 2021 are eligible to use public transport free of charge in the city between 25 and 27 May 2021 upon production of their match ticket. cafefootball.eu 3
Due to Covid-19 restrictions in Gdańsk, all public transport will be operating at a 50% capacity. The airport - Gdańsk Lech Wałęsa Airport Gdańsk Lech Wałęsa Airport is located approximately 16km from the stadium and around 10km from the city centre. The airport is accessible for disabled passengers with lifts and accessible toilets throughout. Accessible car parks and drop-off points are located in front of the terminal. Information on services and facilities available to disabled passengers can found on the airport’s website, available in Polish, English and German. For further information on the services, facilities and amenities available at Gdańsk Lech Wałęsa Airport for disabled passengers, please contact the airport directly via email at airport@airport.gdansk.pl or by telephone on +48 525 673 531. Travel assistance for disabled passengers must be booked at least 48 hours before departure via the relevant airline or travel agent. Disabled passengers are also advised to pre-book their assistance within the airport. Pre- booking of assistance must be done at least 48 hours before departure. Assistance at the airport can be booked by visiting the airport’s official website and completing an online web form with details of the services required. The webform is available in Polish, English and German. Getting to Gdańsk city centre from the airport – by bus To get to Gdańsk city centre from the airport, disabled passengers can take bus 210 from the airport to Dworzec Glowny (main train station). Services run from approximately every 25 – 35 minutes from 05:00 until 23:15. Bus N3 runs an hourly service from the airport to Dworzec Glowny from midnight until 05:00. Tickets can be purchased from the bus driver or at machines located at bus stops. A single journey costs 1,90 PLN, and a return ticket costs 3,80 PLN. All buses used on this route are wheelchair accessible. Getting to Gdańsk city centre from the airport – by train Disabled spectators can take a train from the station located at Terminal 2 to Gdańsk Wrzeszcz station. Services run every 30 minutes with an approximate journey time of 20 minutes. Both stations have lift access for disabled travellers. Assistance must be pre- cafefootball.eu 4
booked at least 48 hours before travelling via completion of an online web form available in Polish only. The main train station - Gdańsk Główny Gdańsk Główny station is the main station in the city and is located approximately 5.5km from the Gdańsk Stadium. The station is accessible for disabled passengers, with accessible waiting rooms and accessible toilets available. Further information on the accessible services at the station can be found on the Polish State Railways website, available in Polish only. Assistance with boarding and alighting must be booked at least 48 hours before journeys via the train operating company used for travel. If travelling via PKP Intercity, assistance can be booked via an online web form in Polish only. Alternatively, assistance can be booked via telephone on +48 22 391 97 57 (for passengers outside Poland) or 703 200 200 (for passengers living in Poland). If travelling via SKM, assistance can be pre-booked via an online web form, available in Polish only. Getting around by bus The bus network in Gdańsk is very accessible for disabled passengers. All buses provided by ZTM are wheelchair accessible with low-level floors, ramped access and space for one wheelchair user on board. For more information on planning your journey by bus in Gdańsk, please visit the ZMT journey planner, available in Polish only. ZTM can be contacted via email at kontact@gdansk.gda.pl Getting around by tram The tram network in Gdańsk is very accessible for disabled passengers. All vehicles provided by ZTM are wheelchair accessible with low-level floors, ramped access or level access with space for one wheelchair user on board. For more information on planning your journey by tram in Gdańsk, please visit the ZMT journey planner, available in Polish only. ZTM can be contacted via email at kontact@gdansk.gda.pl. cafefootball.eu 5
Getting around by taxi
CAFE is not aware of any taxi companies based in Gdańsk that provide wheelchair
accessible vehicles.
It may be possible that Taxi Neptun, the taxi operating company providing services from
the airport, has wheelchair accessible vehicles available. Please visit the Taxi Neptun
website for contact details and further information. The website is available in Polish,
English and German.
Covid-19 measures
Further information on the current travel restriction and border entry requirements for
spectators travelling to Poland to attend the UEFA Europa League Final 2021 can be
found on the UEFA Europa League Final website.
Due to the current Covid-19 pandemic, all persons attending the UEFA Europa League
Final 2021 shall be required to comply with health and safety measures in place during
their time at the Gdańsk Stadium. The policies to be implemented include:
• Maintain a social distance of 1.5m, wherever possible, while in the stadium
• Spectators must, at all times, wear a face mask covering their mouth and nose
when within the stadium perimeter. UEFA recommends fans to take some spare
masks with them
• Spectators must wash and disinfect their hands whenever possible and use
sanitiser stations when available
• If required by the local authorities, spectators must be prepared to undergo a
body temperature check on entry to the stadium. Spectators who record a
temperature that is outside of the permitted range will not be permitted to enter
the Stadium perimeter
• Spectators must not occupy any other seat (including wheelchair user space, easy
access seat or companion seat) other than the seats allocated as per information
on the match ticket
• Spectators must avoid shaking hands, hugs, high-fives and any close contact with
other spectators
• Cough and sneeze into a tissue or into the crook of your arm, and dispose of any
tissues in appropriate bins
cafefootball.eu 6• Wherever possible, spectators must stay seated in their seat, including during half
time, and limit their movements to and from their seat. If a spectator does need to
leave their seat, they must always follow the signs indicating which direction to go
• Spectators should eat and drink when at their seat, not in concourse areas
• Follow all further health and safety instructions given from stewards and matchday
official staff
• Follow all directional signage, one-way and queuing systems in place at the
stadium.
For the safety of all attending the UEFA Europa League Final 2021, failure to comply with
the health and safety measures in place at the stadium will not be permitted. It will lead
to spectators being ejected from the stadium.
If spectators feel they have Covid-19 symptoms, please do not risk yourself and fellow
spectators’ health by travelling to the match. Please refer to UEFA’s Supporters Code of
Conduct for the UEFA Europa League Final 2021 for further information on stadium
health and safety regulations. This document is available in English and Polish.
Spectators are also advised to familiarise themselves with the Stadium Regulations for
the UEFA Europa League Final 2021. This document is available in English and Polish.
The Gdańsk Stadium
Getting to the stadium
Public transport will be very busy before and after the match. Therefore CAFE would
advise that disabled spectators arrive early and allow plenty of time to reach the
stadium.
Stadium address
Pokoleń Lechii Gdańsk 1
80-560 Gdańsk
Poland
From Gdańsk Lech Wałęsa Airport
To reach the stadium from the airport:
• By Bus – disabled spectators should take bus 210 in the direction of Gdańsk
Główny and alight at Warneńska 03 (12 stops).
cafefootball.eu 7• From here, take bus 283 in the direction of Nowy Port Szaniec Zachodni and
alight at Stadion 03 stop (15 stops). From here, the stadium is approximately a 10-
minute walk via Marynarki Polskiej / DK91
Overall journey time is approximately 70 minutes, depending on matchday traffic.
Map below showing the walking route from Stadion 03 Bus Stop to the stadium
• By Bus – disabled spectators can also take bus 110 in the direction of Wrzeszcz
PKP and alight at Galeria Bałtycka stop 05 (15 stops).
• From here, walk for approximately 60 seconds to Galeria Bałtycka stop 07 and
take bus 158 in the direction of Stogi. Alight at Stadion 05, and the stadium is
approximately a 10-minute walk from here via Marynarki Polskiej / DK91.
Overall journey time is approximately 60 minutes, depending on matchday traffic.
Map below showing the walking route from Stadion 05 Bus Stop to the stadium
From Gdańsk Główny
To reach the stadium from the main train station:
cafefootball.eu 8• By Tram – From the tram station outside of the station, disabled spectators can
take Tram 7 in the direction of Nowy Port Zajezdnia or Tram 10 in the direction of
Nowy Port Góreckiego and alight at Stadion 02 (9 stops on both services).
• From here, the stadium is approximately a 10-minute walk via Marynarki Polskiej /
DK91.
Overall journey time is approximately 30 minutes.
Map below showing the walking route from Stadion 02 Tram Stop to the stadium
• By Bus – Disabled spectators can take bus 131 in the direction of Matemblewo
from the bus station outside the train station and alight at Smoluchowskiego 02
(3 stops).
From here, take bus 283 in the direction of Nowy Port Szaniec Zachodni and alight at
Stadion 03. From here, it is approximately a 10-minute walk to the stadium (please see
map above for walking route from Stadion 03).
Overall journey time is approximately 40 minutes, depending on matchday traffic.
Fan zones and meeting points
There are no official UEFA fan zones and meeting points for this year’s final. However, the
local council have identified two sites in the city that will provide shuttle bus services to
the stadium. The location of the pick-up points are:
• Długie Ogrody St.
• Bogusławskiego St.
Vehicles to be used on these services are wheelchair accessible.
cafefootball.eu 9Accessible car parking
Accessibility ticket applicants had the opportunity, when applying for tickets, to indicate
if they require a parking pass for the match.
The parking passes, if allocated, will be delivered to the postal address provided by
applicants during the ticket application process.
Accessible car parking is only available to disabled spectators with a valid matchday
ticket and parking pass.
Accessible car parking area is located at P4C. The car parking area will be open from
approximately 16:00 on the day of the match.
From the accessible car parking area, the stadium is approximately 300 – 500 metre
walk.
Map showing location of accessible parking area P4C
Area highlighted on the above map in a yellow rectangle is the accessible parking area
Area highlighted on the above map in black rectangles are the accessible entrances
tunnels
cafefootball.eu 10Drop-off / pick-up points
CAFE understands two drop-off points will be in operation during the UEFA Europa
League Final 2021. One is at the corner of Marynarki Polskiej and Zaglowa. The other is
where Aleja Macieja Płażyńskiego intersects with Marynarki Polskiej, very close to
Stadion 02 tram stop.
The drop-off point at Zaglowa is approximately a 10-minute walk to the stadium via
Pokoleń Lechii Gdańsk.
Map below showing the walking route from the Zaglowa drop-off point
Please refer to the map on page 9 showing the walking route from Stadion 02 tram stop,
which has the same walking route from the Aleja Macieja Płażyńskiego - Marynarki
Polskiej drop-off point.
Stadium information
Accessible entrances
Designated accessible entrances points for general allocation and finalist ticket holders
are located at gate 6, Disabled spectators are then requested to take tunnel W1 or W2
(via lift access) depending on their block and seat number.
A wider entrance will be available at each entry point should disabled spectators not be
able to locate gate 6
Hospitality and VIP entrances points are located at gate 1C
cafefootball.eu 11Map showing accessible entrance points at the stadium Entering the stadium Stadium gates open at 18:00 local time, with kick-off being 21:00 Only bags measuring up to a maximum of 210 mm x 297 mm x 210 mm can be brought into the stadium after security checks. There are a number of bag deposit lockers located at the security check area of the stadium for supporters to leave larger bags in. These lockers are free to use by all spectators if required. Smoking policy There is a strict no smoking policy in place for the UEFA Europa League Final 2021 at the Gdańsk Stadium. Smoking, including the use of e-cigarettes, will be prohibited for all spectators once passed through the main ticketing gates. Signage and wayfinding Directional and locational signage, using the international disability symbol, has been installed to assist disabled spectators in locating accessible parking areas, entrances, toilets, and seating areas. cafefootball.eu 12
Once inside the stadium, signage is available to direct fans to accessible toilets and seating sections. This signage is large and is visible amongst crowds. Wheelchair user spaces and Easy Access Seating – Finalists and General Allocation ticket holders Wheelchair user spaces with adjacent companion seating will be located in blocks M, N, O, R, S and T. If you are seated in blocks M, N and O, please enter via entrance W1. If you are seated in blocks R, S and T, please enter via entrance W2. Easy access seats with adjacent companion seating will be located in blocks XX, XX, XX and XX. Accessible amenities, facilities and services Stadium volunteers There will be venue volunteers in place on stadium approaches to help all spectators locate their entrance points, provide other directional assistance and help with ticket checks at security clearance points. In addition, mobility volunteers will be located at the main airport, pick-up points in the city and on stadium approaches to provide guidance on transport options to and from the stadium. Concessions There are concessions located near to accessible viewing areas. However, there are no low-level serving counters available or priority lanes available. It is expected that queues will be minimal due to a reduced capacity. Accessible toilets There are five accessible toilets located close to the wheelchair user spaces. All accessible toilets are unisex and have identifiable locational signage outside. cafefootball.eu 13
Image below shows an example of one of the accessible toilets at the stadium All toilets provide sufficient space for a wheelchair user and companion to enter, where required. The toilets allow for left or right-handed transfers from a wheelchair. There are no ambulant disabled / easy access cubicles available in the stadium. Changing Places toilet(s) There are no Changing Places** toilet facilities available in the stadium. **A Changing Places toilet offers a larger space with specialised lifting equipment that supports disabled people with complex and multiple needs, often requiring the help of up to two assistants. Audio-Descriptive Commentary (ADC) An audio-descriptive commentary (ADC) service will be provided in two languages – Polish and English. This inclusive service will enable listeners to enjoy the commentary from any seat within the ground. To enjoy ADC, please bring your own personal radio or FM radio compatible mobile phone device (Please note: a number of smart phones including iPhones and Google Pixel phones may not currently FM radio compatible). Public Frequency / Frequencies: Please check the CAFE website, and our social media accounts ahead of the match for details of the ADC frequency. cafefootball.eu 14
Details of CAFE’s social media accounts can be found below: Twitter Facebook Instagram If additional devices are available for collection, list details of how many and where they are to be collection from and protocol for use (i.e first come, first serve, reservation in advance). Guide and assistance dog Guide and assistance dogs are permitted into the stadium. Assistive listening devices Assistive listening devices (hearing loops) are not provided at the stadium. Emergency Evacuation and First Aid In case of an emergency evacuation, disabled spectators are able to use stadium lifts to exit. Limited signage specific for disabled spectators to follow in the event of an emergency evacuation is provided. Accessible first aid rooms are available on Level 1 of the stadium. One level down from accessible viewing areas. All first aid rooms are accessible for a wheelchair user and companion to enter. For more information If you have any further questions on attending the UEFA Europa League Final 2021, please contact CAFE’s Fan Liaison and Access Officer Amy Wilson by email at amy@cafefootball.eu or telephone, text or WhatsApp on + 44 (0) 7960 579305 cafefootball.eu 15
Have Your Say CAFE is always looking to get feedback from disabled fans who attend matches on their matchday experience. Comments received from disabled supporters, will help CAFE to work with all our stakeholders to improve access and inclusion at stadia and make the matchday experience a more accessible, welcoming and inclusive one for all disabled spectators. Have your Say on your matchday experience at Gdańsk Stadium by leaving a comment on our stadium page on the CAFE website. Dedicated user-led feedback from disabled spectators also help CAFE and our stakeholders to share more information about access at stadiums across Europe, and in turn help disabled fans planning future trips to the stadium. The Have Your Say section of the CAFE website is easy to use. Simply go to the Gdańsk Stadium page on the CAFE website and scroll to the bottom of the page to find the comments section where you can leave your feedback on your experiences at the stadium in your chosen language. Alternatively, an online version of the CAFE Matchday Evaluation Feedback questionnaire is available in English. Paper versions in English, Spanish and Polish are available to download Disabled fans are welcome to complete the form in their own language. Please contact CAFE’s Fans Liaison Officer, Amy Wilson, if you would like a feedback questionnaire in alternative languages, or would like any assistance in providing user-led feedback: E: amy@cafefootball.eu T: +44 (0) 7960 579 305 (from 09:00 to 17:00 GMT / BST) #ShareYourSightlines CAFE is inviting disabled spectators who are attending the UEFA Europa League 2021 to participate in our latest social media campaign #ShareYourSightlines. We would kindly ask disabled fans who are attending the match at Gdańsk Stadium to send us two photographs – one showing the view from your wheelchair user space or easy access seat in the stadium, and the other showing you inside the stadium. The aim of this campaign is to reflect the real-life matchday experiences of disabled fans and their companions when attending live matches. cafefootball.eu 16
You can share your two photographs using the hashtag #ShareYourSightlines by any of the following methods: Twitter Facebook Instagram WhatsApp +44 (0)7960 579 305 About CAFE In 2009, UEFA funded the creation of a new, independent organisation to advise them on the greater integration of disabled people in football. CAFE was established with the objective of enabling more disabled fans to attend live football matches across the UEFA region. CAFE aims to support the improvement of accessible facilities and services at stadiums, raise further awareness around access and inclusion within the game, offer advice to disabled football fans and establish a network of disabled supporter groups. Since 2009, CAFE has continued to change the lives of disabled people across Europe through the unique power of sport - one of the world’s greatest unifying forces. There are over one billion disabled people alive today, and live sport continues to recognise why the topic is so important. On matchdays, experiences of disabled people continue to improve with the creation and development of accessible seating, as well as the implementation of dedicated matchday services such as audio-descriptive commentary. More disabled fans than ever are now able to enjoy live sport alongside their friends and family. Clubs, leagues and national associations are increasingly aware of the importance of access and inclusion, and governing bodies have outlined their commitment to a game that is accessible, inclusive and welcoming for all. Sport as an industry is also becoming more accessible and inclusive. Disabled people have many important roles to play across the game - not just as fans and players but also as coaches, employees, administrators, decision-makers and leaders. CAFE has established itself as the leading voice on access and inclusion within sport. We work closely with stakeholders right across the game - from the grassroots to the boardrooms - to spread our message of #TotalAccess. cafefootball.eu 17
We have also continued to develop a strong relationship and understanding with UEFA, as a Football Social Responsibility core partner. We are continuing to change society through sport, across Europe and beyond. To find out more about CAFE and our works, please visit our website or contact us on the details below: T: +44 (0) 208 065 5108 E: info@cafefootball.eu cafefootball.eu 18
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