Disabled Spectators Guide - Estadio Do Dragão UEFA Champions League Final Saturday 29 May, 2021 - Chelsea FC
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Disabled Spectators Guide Estadio Do Dragão UEFA Champions League Final Saturday 29 May, 2021 Alternative formats of this document are available upon request. Please contact CAFE: +44 (0)208 065 5108 info@cafefootball.eu Supported by
Contents
Porto .........................................................................................................................................................................................................................3
Getting around ..................................................................................................................................................................................................3
The airport - Francisco Sá Carneiro (Porto) Airport ................................................................................................................... 4
The main train station ...................................................................................................................................................................................5
Getting around by bus .................................................................................................................................................................................5
Getting around by metro ............................................................................................................................................................................6
Getting around by tram ...............................................................................................................................................................................6
Getting around by taxi .................................................................................................................................................................................6
Covid-19 measures..........................................................................................................................................................................................6
Fan Meeting points (FMP)..........................................................................................................................................................................8
Estadio Do Dragão ..........................................................................................................................................................................................8
Getting to the stadium.................................................................................................................................................................................8
From Francisco Sá Carneiro Airport.....................................................................................................................................................8
From São Bento station ...............................................................................................................................................................................9
From Campanhã station ........................................................................................................................................................................... 10
Accessible car parking................................................................................................................................................................................. 11
Drop-off / pick-up points ........................................................................................................................................................................... 11
Stadium information...................................................................................................................................................................................... 11
Accessible entrances ................................................................................................................................................................................... 11
Entering the stadium................................................................................................................................................................................... 12
Smoking policy................................................................................................................................................................................................. 13
Signage and wayfinding ............................................................................................................................................................................ 13
Wheelchair user spaces and Easy Access Seating – Finalists and General Allocation ticket holders ... 13
General allocation ticket holders ........................................................................................................................................................ 14
Accessible amenities, facilities and services................................................................................................................................ 15
Emergency Evacation and First Aid .................................................................................................................................................. 17
For more information ................................................................................................................................................................................... 17
Have Your Say .................................................................................................................................................................................................. 17
#ShareYourSightlines ................................................................................................................................................................................. 18
About CAFE ....................................................................................................................................................................................................... 19
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Porto Porto is a coastal city located in northwest Portugal. The city is famed for its bridges and port wine production. The old town, centred at Ribeira, was built on the Douro River's hills and is a UNESCO World Heritage Site. The 14th-century São Francisco church is one of the city's leading visitor attractions. For more information on things to do in Porto, please visit the Visit Porto website. The website is available in Portuguese and English. The Porto tourist information board can also be contacted via telephone on + 353 223 39 34 72. The Estadio Do Dragão is located approximately 4km from the city's historical centre and is named after the city's coat of arms. The stadium is easily reachable by public transport. The stadium is home to Portuguese Primeira Liga team FC Porto, Portugal's second most successful team. The stadium, the third-largest in Portugal with a capacity of 50,088, opened in 2003 and hosted five matches during UEFA EURO 2004. The stadium was also one the venues which hosted the inaugural UEFA Nations League Finals in 2019. The stadium also hosts games of the Portugal national team and is a popular concert venue with the likes of One Direction, Coldplay and the Rolling Stones having played here. The UEFA Champions League Final 2021 will be played with a 33% capacity, meaning 16,500 spectators will be present at the showpiece event. Getting around Porto has several accessible transport hubs, including an international airport and central train station, with accessible public transport available across the city. Several tourist attractions in the city offer services and facilities for disabled tourists, including Clerigos Church and Rosa Mota Pavillion. Further details on accessible tourist on accessible tourist information can be found on the Visit Portugal website, available in English only. Sociedade de Transportes Colectivos do Porto (STCP) provides buses in the city with accessible vehicles available on all routes. Metro do Porto operates the city's metro system, which is accessible for disabled passengers. cafefootball.eu 3
Further details on accessible travel provided by STCP can be found on their website, available in English and Portuguese. Additional information on the accessibility of the metro system is available on the Metro do Porto website, available in Portuguese only. STCP can be contacted via email at geral@stcp.pt or by calling on +351 225 07 10 00 Metro do Porto can be contacted via email at metro@metro-porto.pt or by calling on +351 225 08 10 00. Please note – there will no free public transport for UEFA Champions League Final 2021 ticket holders. Due to Covid-19 restrictions in Porto, all public transport will be operating at two-thirds of standard capacity. The airport - Francisco Sá Carneiro (Porto) Airport Francisco Sá Carneiro Airport is located approximately 17km from the stadium and around 14km from the city centre. The airport is accessible for disabled passengers with lifts and accessible toilets throughout. Accessible car parking spaces are located in front of the terminal building. For further information on the services, facilities and amenities available at the airport for disabled passengers, please contact the airport directly via email at porto.airport@ana.pt or by telephone on +351 229 43 24 00. The airport requires disabled travellers to book any assistance needed whilst at the airport via the travel agent or the airline you are travelling with no later than 48 hours in advance of your journey. Assistance can not be pre-booked via Francisco Sá Carneiro Airport directly. Getting to Porto city centre from the airport – by metro To get to Porto city centre from the airport, disabled passengers can take metro line E (purple line) from the airport to Trindade station. Services run approximately every 30 minutes from 05:57 until 00:42. Tickets can be purchased from machines located at the arrivals hall in the airport or on the metro station. Each journey costs €2.00. All vehicles used on these routes are wheelchair accessible. cafefootball.eu 4
Getting to Porto city centre from the airport – by bus To get to Porto city centre from the airport, disabled passengers can take buses 601, 602 or 604 (604 is a seasonal service) from the airport to various stops in Porto centre. Services run approximately every 25 minutes from 05:30 until 00:30. Tickets can be purchased from machines located at the arrival’s hall in the airport or at each bus station. The price of a ticket is dependent on your final location. All vehicles used on these routes are wheelchair accessible. The other bus services which run from the airport to Porto city centre are not wheelchair accessible. The main train station There are two main stations in Porto, São Bento and Campanhã stations. São Bento is located approximately 4km from the Estadio Do Dragão, while Campanhã station is approximately 2.5km from the stadium. Both stations have facilities available for disabled passengers including accessible toilets and ramps for train access. Please visit the station check page of the Combios de Portugal website to find out more about the accessible facilities at each station. This page is available in English and Portuguese. Assistance with boarding and alighting must be booked at least 48 hours before journeys via the Integrated Mobility Service team. They can be contacted by calling +351 707 21 07 46. Getting around by bus The bus network in Porto is very accessible for disabled passengers. All buses provided by STCP are wheelchair accessible with low-level floors, automatic or manual ramped access and space for one wheelchair user on board. Audio and visual "next stop" and "line and destination" announcements are also made. Guide and assistance dogs are permitted on board. For more information on planning your journey by bus in Porto, please visit the STCP journey planner, available in Portuguese only. Please refer to page 4 for contact information for STCP. cafefootball.eu 5
Getting around by metro
The metro network in Porto is very accessible for disabled passengers. All metro services
provided by Metro do Porto are wheelchair accessible with low-level boarding and lift
access at the 14 underground stations on the network.
Audio and visual "next stop" and "line and destination" announcements are also made.
Guide and assistance dogs are permitted onboard all metro services.
For more information on planning your journey by metro in Porto, please visit the Metro
do Porto journey planner, available in English and Portuguese.
Please refer to page 4 for contact information for Metro do Porto.
Getting around by tram
Three tram lines operate in the city – lines 1, 18 and 22. None of the vehicles used are
wheelchair accessible.
Getting around by taxi
CAFE is not aware of taxi companies in Porto that provide wheelchair accessible
vehicles.
Uber operates throughout Porto. It may be possible to order wheelchair accessible
vehicles via the Uber app.
Covid-19 measures
To gain access to the stadium, all spectators will need to provide proof of a negative
rapid antigen test result dated from 28 or 29 May. Supporters can also provide proof of a
negative PCR test result dated from 26 through to 29 May.
Further information on the current travel restriction and border entry requirements for
spectators travelling to Portugal to attend the UEFA Champions League Final 2021 can
be found on the UEFA Champions League Final website.
Due to the current Covid-19 pandemic, all persons attending the UEFA Champions
League Final 2021 shall be required to comply with health and safety measures in place
during their time at the Estadio Do Dragão. The policies to be implemented include:
• Maintain a social distance of 1.5m, wherever possible, while in the stadium
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• Spectators must, at all times, wear a face mask covering their mouth and nose
when within the stadium perimeter. UEFA recommends fans to take some spare
masks with them
• Spectators must ensure good hand hygiene by washing and disinfecting their
hands whenever possible and make use of sanitiser stations located throughout
the stadium
• If required by the local Portuguese authorities, spectators must be prepared to
undergo a body temperature check on entry to the stadium. Spectators who
record a temperature that is outside of the permitted range will not be permitted
to enter the Stadium perimeter
• Spectators must not occupy any other seat (including wheelchair user space, easy
access seat or companion seat) other than the seats allocated as per information
on the match ticket
• Spectators must avoid shaking hands, hugs, high-fives and any close contact with
other spectators
• Cough and sneeze into a tissue or into the crook of your arm, and dispose of any
tissues in appropriate bins
• Wherever possible, spectators must stay seated in their seat, including during half
time, and limit their movements to and from their seat. If a spectator does need to
leave their seat, they must always follow the signs indicating which direction to go
• Spectators should eat and drink when at their seat, not in concourse areas
• Follow all further health and safety instructions given from stewards and matchday
official staff
• Follow all directional signage, one-way and queuing systems in place at the
stadium.
For the safety of everyone attending the UEFA Champions Final 2021, failure to comply
with the health and safety measures in place at the stadium will not be permitted. It will
lead to spectators being ejected from the stadium.
If spectators feel they have Covid-19 symptoms, please do not risk yourself and fellow
spectators’ health by travelling to the stadium and attending the match. Please refer to
UEFA’s Supporters Code of Conduct for the UEFA Champions League Final 2021 for
further information on stadium health and safety regulations. This document is available
in English and Portuguese.
Spectators are also advised to familiarise themselves with the Stadium Regulations for
the UEFA Champions League Final 2021. This document is available in English and
Portuguese.
cafefootball.eu 7Fan Meeting points (FMP) There will be two fan meeting points available in the city on the day of the match. Manchester City’s FMP is at Alfândega, on the riverside. Chelsea’s FMP is at Avenida dos Aliados, a square in the heart of the city centre. Supporters arriving by official charter flights to the airport will be brought by coaches directly to the fan meeting points of each club. UEFA have advised CAFE that dedicated accessible transport will be available at the airport to transport disabled supporters to their respective FMP. This transport will also take supporters to the stadium ahead of kick-off. Chelsea disabled supporters will be able to take shuttle buses from from the city-centre pick-up point located next to their FMP to the stadium. The shuttle services are wheelchair accessible services. Alternatively, the nearest metro is Trindade (approximately 500 metres walk). From Trindade, spectators can take metro lines A, B and F to the stadium. Manchester City supporters will have dedicated transport available to take them from their FMP to the stadium. CAFE cannot confirm if all vehicles used on this route will be accessible. Estadio Do Dragão Getting to the stadium Public transport will be running at a reduced capacity of two-thirds full and will likely to be very busy before and after the match, therefore CAFE would advise that disabled spectators arrive early and allow plenty of time to reach the stadium. Stadium address Via Futebol Clube do Porto 4350-415 Porto From Francisco Sá Carneiro Airport To reach the stadium from the airport: cafefootball.eu 8
• By Metro – disabled spectators can take metro line E (purple line) from the
terminal metro station in the direction of Estadio do Dragão to the stadium station
(20 stops).
The stadium is approximately a 200 - 300 metre walk across Alameda das Antas
from the metro station.
Overall journey time is approximately 40 – 45 minutes.
Map below showing the walking route from Estadio Do Dragão
metro station to the stadium
• By Taxi – approximately 20 minutes depending on matchday traffic.
From São Bento station
• By metro - Take metro line D (yellow line) from the station in the direction of
Hospital Sao Joao and alight at Trindade (2 stops). From, here take metro line A
(blue line) to Estadio Do Dragão metro station (5 stops). The stadium is
approximately a 200 - 300 metre walk across Alameda das Antas from the metro
station.
Overall journey time is approximately 15 – 20 minutes.
Please refer to the map on page 9 showing the walking route to the stadium from
Estadio Do Dragão metro station.
• By bus – from the station take bus 801 from Av Dom Afonso Henriques outside of
the station in the direction of S.Pedro Da Cova. Alight at Dragão Stadium stop (10
stops). From here it is approximately a five-minute walk via R. Joao Marques Pinto
and Alameda das Antas.
Overall journey time is approximately 30 – 35 minutes.
cafefootball.eu 9Please refer to the map above showing walking route to the stadium from Estadio
Do Dragão metro station.
• By bus – from the station take bus 801 from Av Dom Afonso Henriques outside of
the station in the direction of S.Pedro Da Cova. Alight at Dragão Stadium stop (10
stops). From here it is approximately a five-minute walk via R. Joao Marques Pinto
and Alameda das Antas.
Overall journey time is approximately 30 – 35 minutes.
Map below showing the walking route from Dragão stadium bus
stop to the stadium
From Campanhã station
• By metro - Take metro line F (orange line) from the station in the direction of
Fanzeres and alight at Estadio Do Dragão metro stop (1 stop).
• By metro - take metro line A (blue line) to Estadio Do Dragão metro station (1 stop).
• By metro - take metro line B (red line) to Estadio Do Dragão metro station (1 stop).
The stadium is approximately a 200 - 300 metre walk across Alameda das Antas
from the metro station.
Overall journey time is approximately 8 – 10 minutes.
Please refer to the map on page 9 showing walking route to the stadium from
Estadio Do Dragão metro station.
• By Taxi – Approximately 10 minutes depending on matchday traffic.
cafefootball.eu 10Accessible car parking Accessibility ticket applicants had the opportunity, when applying for tickets, to indicate if they require a parking pass for the match. Accessible car parking is only available to disabled spectators with a valid matchday ticket and parking pass. Accessible parking is located in P4 on Rua João Marques Pinto. The stadium entrances are approximately 300 – 400 metres from the accessible car parking area. Access to the parking area for pass holders is available from early on the matchday. Road closures are expected to come in to force around four hours prior to kick-off, but pass holders will still be able to gain access to the parking as local stewards or police will help vehicles reach the area. Drop-off / pick-up points There are dedicated drop-off or pick-up points for disabled spectators available at this stadium. Stadium information Accessible entrances Access routes around the stadium are steep. A lift is available to help disabled spectators reach the podium level. The lift is located opposite the metro station close the Museu de FC Porto. The lift is big enough for one wheelchair user and their companion to enter at a time. cafefootball.eu 11
Image showing signage at lift from street level to podium level
Accessible entrances points for general allocation ticket holders are located at gates 08
and 22.
The entrance point for Manchester City accessibility ticket holders is located at gate 08.
The entrance point for Chelsea accessibility ticket holders is located at gate 22.
Map below showing location of accessible entrance points
Entering the stadium
Stadium gates open at 17:00 local time, with kick-off being 21:00
Only bags measuring up to a maximum of 210 mm x 297 mm x 210 mm can be brought
into the stadium after security checks.
Security checks will be made at all entrances. Spectators are advised to have their
tickets ready for inspection and to follow the guidance of security personnel.
cafefootball.eu 12Payment of refreshments from concessions at the stadium is via cash (Euros) and contactless bank card. Smoking policy There is a strict no smoking policy in place for the UEFA Champtions League Final at the Estadio Do Dragão. Smoking, including the use of E-cigarettes, will be prohibited for all spectators once passed through the main ticketing gates. Signage and wayfinding Directional and locational signage, using the international disability symbol, has been installed to assist disabled spectators in locating accessible parking areas, entrances, toilets, concessions and seating areas. Once inside the stadium, signage is available to direct fans to accessible toilets and seating sections. This signage is large and is visible amongst crowds. Wheelchair user spaces and Easy Access Seating – Finalists and General Allocation ticket holders Manchester City Wheelchair user spaces, with adjacent companion seating, will be located in blocks S07, S08, S10 and S11. Easy access seats* for disabled spectators with adjacent companion seating, have been identified in block S09. *(Easy access seating has minimal or no stepped access and is often located at the end of rows and may have more legroom than other seating). Chelsea Wheelchair user spaces, with adjacent companion seating, will be located in blocks S26 and S27. Easy access seats* for disabled spectators with adjacent companion seating, have been identified in blocks S25. *(Easy access seating has minimal or no stepped access and is often located at the end of rows and may have more legroom than other seating). cafefootball.eu 13
General allocation ticket holders
Wheelchair user spaces, with adjacent companion seating, will be located in blocks S11,
S23 and S24.
Easy access seats* for disabled spectators, with adjacent companion seating, have been
identified in blocks S25, S26 and S27.
*(Easy access seating has minimal or no stepped access and is often located at the end
of rows and may have more legroom than other seating).
Map showing location of wheelchair user seating at the stadium
Areas highlighted in yellow = Manchester City wheelchair user spaces
Areas highlighted in purple = Chelsea wheelchair user spaces
Areas highlighted in black = general allocation wheelchair user spaces
cafefootball.eu 14Map showing location of easy access seating at the stadium
Areas highlighted in yellow = Manchester City easy access spaces
Areas highlighted in purple = Chelsea easy access spaces
Areas highlighted in black = general allocation easy access spaces
Accessible amenities, facilities and services
Concessions
There are no concessions / food and drink kiosks close to the accessible viewing areas.
Companions of disabled spectators will be given access to concession areas to make any
purchases for disabled spectators. Companions may be required to show their match
ticket to gain access to the concourses from the accessible viewing areas.
Accessible toilets
There are two accessible unisex toilets located in the north sector and two accessible
unisex toilets located in the south sector.
All accessible toilets are located close to the accessible viewing areas, by the ramp that
leads to the viewing platforms.
CAFE understands accessible toilets offer either left or right-hand transfers and have
sufficient space for a wheelchair user and companion to enter, where required.
cafefootball.eu 15Image below shows an accessible toilet at the stadium There are no ambulant disabled / easy access cubicles available in the stadium. Changing Places toilet(s) There are no Changing Places** toilet facilities available in the stadium. **A Changing Places toilet offers a larger space with specialised lifting equipment that supports disabled people with complex and multiple needs, often requiring the help of up to two assistants. Audio-Descriptive Commentary (ADC) An audio descriptive commentary (ADC) service will be provided in two languages (English and Portuguese). This inclusive service will enable listeners to enjoy the commentary from any seat in the ground. For an audio descriptive commentary in English or Portuguese, please bring your own personal radio or FM radio compatible mobile device (Please note: a number of smart phones including iPhones and Google Pixel phones may not currently FM radio compatible). Additional headsets will be available for any disabled spectators who wish to use the ADC service and may have forgotten to bring their headphones or device with them. The headsets will be available for collection on a first come, first served basis from the ticket kiosk on the north-west side of the stadium. cafefootball.eu 16
Public Frequency / Frequencies: 96.3 MHz for Portuguese 97.3 MHz for English Guide and assistance dog Guide / assistance dogs are permitted into the stadium. Assistive listening devices Assistive listening devices (hearing loops) are not provided at the stadium. Emergency Evacation and First Aid There is a first aid room available, close to gate 1 at the stadium. The first aid room is close to both accessible viewing areas. The first aid room is accessible for disabled spectators. In case of emergency, disabled spectators located in the north and south sectors can directly exit the stadium onto the podium level. Disabled spectators located in VIP and hospitality areas who are unable to exit the stadium without the use of lifts should make their way to the lift lobby where stewards will assist in exiting the venue. For more information If you have any further questions on attending the UEFA Champions League Final 2021, please contact CAFE’s Fan Liaison and Access Officer Amy Wilson by email at amy@cafefootball.eu or telephone, text or WhatsApp on + 44 (0) 7960 579305 Have Your Say CAFE is always looking to get feedback from disabled fans who attend matches on their matchday experience. Comments received from disabled supporters, will help CAFE to work with all our stakeholders to improve access and inclusion at stadia and make the matchday experience a more accessible, welcoming and inclusive one for all disabled spectators. Have your Say on your matchday experience at Estadio Do Dragão by leaving a comment on our stadium page on the CAFE website. Dedicated user-led feedback from disabled spectators also help CAFE and our stakeholders to share more information cafefootball.eu 17
about access at stadiums across Europe, and in turn help disabled fans planning future trips to the stadium. The Have Your Say section of the CAFE website is easy to use. Simply go to the Estadio Do Dragão page on the CAFE website and scroll to the bottom of the page to find the comments section where you can leave your feedback on your experiences at the stadium in your chosen language. Alternatively, an online version of the CAFE Matchday Evaluation Feedback questionnaire is available in English. Paper versions in English, and Portuguese are available to download Disabled fans are welcome to complete the form in their own language. Please contact CAFE’s Fans Liaison Officer, Amy Wilson, if you would like a feedback questionnaire in alternative languages, or would like any assistance in providing user-led feedback: E: amy@cafefootball.eu T: +44 (0) 7960 579 305 (from 09:00 to 17:00 GMT / BST) #ShareYourSightlines CAFE is inviting disabled spectators who are attending the UEFA Champions League 2021 to participate in our latest social media campaign #ShareYourSightlines. We would kindly ask disabled fans who are attending the match at the Estadio Do Dragão to send us two photographs – one showing the view from your wheelchair user space or easy access seat in the stadium, and the other showing you inside the stadium. The aim of this campaign is to reflect the real-life matchday experiences of disabled fans and their companions when attending live matches. You can share your two photographs using the hashtag #ShareYourSightlines by any of the following methods: Twitter Facebook Instagram WhatsApp +44 (0)7960 579 305 cafefootball.eu 18
About CAFE In 2009, UEFA funded the creation of a new, independent organisation to advise them on the greater integration of disabled people in football. CAFE was established with the objective of enabling more disabled fans to attend live football matches across the UEFA region. CAFE aims to support the improvement of accessible facilities and services at stadiums, raise further awareness around access and inclusion within the game, offer advice to disabled football fans and establish a network of disabled supporter groups. Since 2009, CAFE has continued to change the lives of disabled people across Europe through the unique power of sport - one of the world’s greatest unifying forces. There are over one billion disabled people alive today, and live sport continues to recognise why the topic is so important. On matchdays, experiences of disabled people continue to improve with the creation and development of accessible seating, as well as the implementation of dedicated matchday services such as audio-descriptive commentary. More disabled fans than ever are now able to enjoy live sport alongside their friends and family. Clubs, leagues and national associations are increasingly aware of the importance of access and inclusion, and governing bodies have outlined their commitment to a game that is accessible, inclusive and welcoming for all. Sport as an industry is also becoming more accessible and inclusive. Disabled people have many important roles to play across the game - not just as fans and players but also as coaches, employees, administrators, decision-makers and leaders. CAFE has established itself as the leading voice on access and inclusion within sport. We work closely with stakeholders right across the game - from the grassroots to the boardrooms - to spread our message of #TotalAccess. We have also continued to develop a strong relationship and understanding with UEFA, as a Football Social Responsibility core partner. We are continuing to change society through sport, across Europe and beyond. To find out more about CAFE and our works, please visit our website or contact us on the details below: T: +44 (0) 208 065 5108 E: info@cafefootball.eu cafefootball.eu 19
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