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Did you
know that…
2017 Edition
Deutsche Bahn is well set for the future. The products for our customers. We have already
DB2020+ Group strategy takes a sustainable achieved successes in issues related to punctuality,
approach that systematically focuses on the quality passenger information and cleanliness. Once in
of our products and ensures the company has a operation, the ICE high-speed line between Berlin
bright tomorrow. With this in mind, we have set and Munich will herald the beginning of a new
ourselves some ambitious goals. We want to be era for rail passengers across Germany. The ICE 4,
a profitable leader for quality, a top employer and new flagship of our long-distance fleet, will also
an eco-pioneer. ensure that our passengers experience the highest
The Zukunft Bahn quality programme levels of comfort when travelling by rail in the
that was launched in 2016 will future. To achieve this, we will be taking advantage
improve the quality of services and of the digital world in all of our activities.
2 3
Group
approximately €40.6 billion? Other European rail
companies had a turnover of approximately:
France (SNCF): €29.3 billion (2015)
Italy (FS): €8.6 billion (2015)
Austria (ÖBB): €5.2 billion (2015)
Switzerland (SBB): €5.3 billion (2015)
The Netherlands (NS): €5.0 billion (2015)
...DB has an equity ratio of 22.5%?
...the DB Group made a dividend payment of
€850 million to the German Federal Government
in 2016?
Group
...the DB Group had a purchasing volume of over
Did you know that…
€33 billion in 2016?
...the DB Group is one of the world’s leading
...the DB brand has an extremely high public
obility and logistics companies?
m
profile in Germany (nearly everyone is aware
No. 1 for rail freight transport in Europe
of it), making it a true brand of the people?
No. 1 for rail infrastructure in Europe
No. 1 for European land transport ...the travelling time on the ICE between Berlin
No. 1 for operating stations in Europe and Munich will be reduced from six hours to less
No. 1 for regional rail passenger transport in Europe than four hours once German Unity Transport Pro-
No. 2 for long-distance rail passenger transport ject No. 8 is completed at the end of 2017? The
in Europe new line represents an environmentally friendly
No. 3 for global air freight alternative to travel by air or by road.
No. 3 for global ocean freight
...the new ICE 4 generation of trains will be incorpo-
No. 5 for global contract logistics
rated into regular service at the end of 2017? This
...the DB Group had the largest turnover of all means DB’s service will be expanded by 25% by
uropean rail companies in 2016, generating
E 2030 and there will be 150 ICE journeys every day.
4 5
Zukunft Bahn
Zukunft Bahn
Did you know that…
...the DB Group is currently undergoing its
largest restructuring since the German rail
reform in 1994?
...the DB Group is changing the future landscape
for its customers by adopting the Zukunft Bahn
programme over the next few years, ensuring
better quality, more customers and greater
success while providing improved reliability,
ease, comfort and friendliness?
...DB has invested €1.4 billion in Zukunft Bahn
programmes for 2017 to 2020?
...DB aims to increase productivity and competi-
tiveness by improving processes, adapting
structures and adopting new technology?
...DB is adopting practical measures for ensur-
...since 2016, DB has installed over 2,000 multi-
ing trains arrive on time, travel information is
line train display boards at 150 stations, which
reliable and convenience in trains and at
provide travellers on the platform with relevant
stations improves? These include, among other
information on the next three trains?
measures, new clearance procedures, increased
vehicle availability and improved regular and ...DB increased the availability of escalators
construction operations. and lifts in urban areas to over 97% in 2016?
6 7
Digitalisation
for people on the go (after Google Maps)? The
app is used to request travel information four
million times a day. Among other information,
customers can see the wagon order of ICE trains
in real time.
...more than 10 million mobile tickets were
reserved using the DB Navigator App in 2016 –
60% more than in 2015?
...there is free Wi-Fi in 1st and 2nd class on all
ICE trains, incorporating high-performance,
multi-provider technology?
Digitalisation ...DB is introducing the first self-driving shuttle
buses in Germany?
Did you know that…
...the CleverShuttle vehicle-sharing service
...DB is investing some €1 billion in digitalisa-
transports travellers in Berlin, Leipzig and
tion projects across the company by 2018?
Munich taking similar journeys for prices lower
...DB Digital Ventures is focusing investment than those of a taxi and using electric or hybrid
in start-up holdings and also providing venture vehicles?
capital amounting to €100 million for this
...DB is working with the KONUX start-up on
purpose by 2019?
intelligent maintenance solutions? Sensors
...DB is already maintaining contact with over monitor the sinking of sleepers at high-speed rail
400 start-ups through DB Accelerator, and new points and report irregularities.
products for DB customers are currently b eing
...approximately a thousand replacement parts
introduced by some 20 founders?
such as coat hooks on trains have so far been
...DB Navigator is the second most popular app manufactured using 3-D printing?
8 9
Employees and Apprentices
Employees and apprentices ...DB is one of the largest providers of vocational
training in Germany? In September 2016,
Did you know that…
some 3,600 school leavers started an
...DB has approximately 318,300 employees apprenticeship or a sandwich degree
worldwide, of which around 195,700 work programme. Every year, DB also offers around
in Germany? 300 places for the Chance plus programme.
...employees from more than a hundred coun- ...apprentices and students are o ffered a
tries work at DB in Germany? permanent contract after successfully
completing their vocational training?
...DB will hire up to 8,000 new employees
annually over the next several years? Some ...DB is helping to integrate refugees by o
ffering
37,000 employees have been hired in Germany vocational training programmes and the chance
since 2014. And 11,000 apprentices and to obtain qualifications?
students have also been taken on during the
...the DB employer image has been improved
same period.
using HR marketing campaigns? The DB has
...there are 500 job profiles and 50 apprentice- moved up from 26th place (in 2012) to 16th place
ships at DB? (in 2016) in the Trendence Employee Ranking.
10 11
Passenger transport
...the ICE 4 has 830 seats, 8 bicycle spaces and
4 wheelchair spaces?
...the opening of the non-stop high-speed line
between Berlin and Munich in December 2017
will increase the number of seats on this line by
up to 85%?
...DB operates approximately 220 direct rail
Passenger transport connections to 150 European cities?
Did you know that… ...DB developed the DB Streckenagent (Line
Agent) app especially to inform millions of
...DB transports approximately 7.3 million peo-
commuters about disruptions on the lines?
ple on its trains and buses in Germany every day
– of which around 6.9 million passengers use ...the free Maxdome service in the ICE portal
regional transport? That is approximately will provide 50 films and TV series that are
2.7 billion passengers every year. updated regularly for on-board entertainment
from spring 2017?
...more than 24,000 trains are used to transport
passengers every day? ...approximately 5 million customers have
a BahnCard?
...75% of DB long-distance journeys are made
using renewable energy sources? This prevents ...approximately 9.2 million travel information
760,000 tons of CO₂ being produced annually. requests are answered on www.bahn.de
That’s around the same amount that 300,000 every day?
passenger cars produce every year.
...the Service Center receives a customer call
...DB has over 250 ICE trains in its fleet? every 5.8 seconds?
...DB has almost 29,500 buses in its fleet across ...online tickets are reserved from more than
Europe? 190 countries?
12 13
Passenger transport
Did you know that…
...DB operates the largest bicycle hire scheme in
...almost 14,000 passengers wait for their
Germany? Approximately 13,000 “Call a Bike”
trains in 15 DB Lounges every day?
bicycles are available to hire across many of
...more than 1.6 million severely disabled peo- Germany’s larger cities.
ple can travel for free?
...DB provides the Flinkster car-sharing service
...over 38 million children travel for free in DB in 300 cities in Germany?
buses and trains when accompanied by their
...DB is one of Germany’s largest providers of
parents or grandparents every year?
electric cars in a public hire system?
...some 8,500 children travel a
ccompanied by
...DB is supporting the anniversary celebrations
volunteers from the Bahnhofsmission charity
for “500 years since the Reformation”, and is
through Germany with Kids on Tour?
organising approximately 260 train journeys for
...53 washing bays across Germany ensure that around 100,000 visitors within several hours?
regional trains are cleaned every day?
...“Diese Zeit gehört Dir” (“This time belongs
...buses commissioned by DB are used as to you”) has been the single most successful
mobile doctor’s surgeries? campaign over the past few years?
14 15
International passenger transport
Did you know that…
...DB Arriva, the DB subsidiary for regional
transport abroad, is active in passenger
transport in 14 European countries and
transported more than 2.2 billion travellers
in 2016?
...DB Arriva, together with DB Fernverkehr,
operates international routes by IC bus
from Germany to Belgium, the Netherlands,
southeast Europe and other destinations?
...DB Arriva is one of the top three rail compa- approximately 90 million passengers in
nies in the United Kingdom and commands 333 trains every year.
23% of the market there?
...as of 2016, DB Arriva has been operating
...DB Arriva operates 77 hybrid double-decker integrated bus and rail travel for Limburg in
buses in London? the Netherlands for 15 years? Some 250 new
buses are in use; 46 regional trains will be added.
...the number 312 bus operated by DB Arriva
is the first bus route in London to use only ...DB Arriva in Copenhagen operates the largest
electric buses? fleet of electric car-sharing vehicles in the
world, comprising 400 vehicles? This is the first
...DB Arriva operates 450 patient transport
time car-sharing has been integrated into a large
vehicles in the United Kingdom?
city’s local public transport system.
...as of 2016, DB Arriva entered into the largest
...DB Arriva operates 21 water buses in
contract in its history when a deal with
Denmark, Italy and the Netherlands?
Northern Rail was reached? The deal is worth
approximately €10 billion and will run until …DB Arriva operates the team bus for Juventus,
2025. Some 5,000 employees transport the most successful club in Italian football?
16 17
Rail freight transport
Rail freight transport ...DB Cargo operates freight transport by rail
completely free of CO₂ across Germany?
Did you know that…
...the DB saves up to 50% on fuel and reduces
...DB Cargo operates some 5,000 freight cars and
pollutants by up to 70% by using environmentally
transports over one million tons of freight by rail
friendly hybrid shunting locomotives?
throughout Germany and Europe every day?
...DB Cargo now has 600 “intelligent locomo-
...DB Cargo operates approximately 50,000 trains
tives” that send condition data independently? By
a year solely for the automobile industry in
the end of 2020, there will be up to 2,000 intelli-
Europe?
gent locomotives across Europe.
...over 60% of DB Cargo routes cross at least one
...DB Cargo has now equipped half of its
national border?
64,000 freight cars in Germany with “whispering
...the freight transport route from Madrid to Yiwu brakes”? The entire fleet is to be equipped with
in China is, at over 13,000 kilometres in length, modern brakes by the end of 2020. Whispering
the longest in the world and is twice as quick as brakes roughen the wheels less, reducing the
transporting freight by ship? noise by half.
18 19Logistics
Logistics
Did you know that…
...DB Schenker enjoys success by road, ship
and air at over 2,000 locations in around
140 countries?
...DB Schenker is the market leader in European
land transport and transports over 103 million
shipments by road every year?
...DB Schenker transports approximately
5,500 standard containers to their destinations
by ship every day?
...DB Schenker transports approximately
1.2 million tons of air freight every year?
...DB Schenker manages over 8 million square
metres of state-of-the-art logistics sites?
...DB Schenker is responsible in 2017 for the
MERCEDES AMG PETRONAS Formula One
team’s logistics across Europe at all races, replaces more than 30 IT systems? This allows
tests and promotional events for the third year the customer to track their order up to payment.
running? This includes transporting the racing
...DB Schenker is working together with Dort-
cars and setting up motorhomes, workshops and
mund University and the Fraunhofer Institute for
offices for engineers.
Material Flow and Logistics on the development
...DB Schenker’s new eSchenker online portal is of intelligent technology for the future that will
the first to summarise all data for every mode allow packages and goods to be placed in the best
of transport worldwide on one platform and position in high-bay racking?
20 21Network
...approximately €35 billion is being i nvested in
modernising, expanding and rebuilding the
network, stations and power s upply facilities
by 2019?
...DB is also investing €245 million in network
infrastructure and implementing practical
customer requests using smaller construction
projects by 2021?
...€10 billion has been invested in the
Nuremberg-Berlin stretch of the new connection
between Berlin and Munich, on which 27 bridges,
Network 37 tunnels and 230 kilometres of track have
been rebuilt?
Did you know that…
...more than 400 rail companies use the DB rail
...the German rail network is almost 33,200 kilo- network?
metres in length, three times as long as the Ger-
...DB recycled or reused approximately
man motorway network? It is the longest
530,000 tons of concrete ties and around
network in Europe.
4 million tons of gravel last year?
...some 40,000 trains are operated on the DB
...over 30,000 switches will be equipped with
network every day? This amounts to more than
digital switch diagnostics by the end of 2020?
a billion train-path kilometres every year.
This makes it possible to detect and avoid
...DB’s network includes more than malfunctions before they occur.
25,000 bridges over rivers and valleys and
...DB Energy is the fifth-largest energy supplier
approximately 700 tunnels?
in Germany and provides rail companies with
...the seven operations centres of DB Netz AG 10 TWh of traction current? This is approximately
process up to 20,000 messages from trains 1.5% of Germany’s total electricity consumption
every minute? (647 TWh).
22 23Stations
Stations
Did you know that…
...DB operates 5,700 stations in Germany?
...more than 19 million people use the stations
for travelling, shopping and meeting people
every day?
...a train stops at a DB station more than
400,000 times a day?
...the Green Station in Lutherstadt Wittenberg
was opened for the Reformation anniversary
celebrations? Operation is carbon-neutral.
...you can check whether a lift is in operation on
bahnhof.de or using the app in real-time? All
DB’s 2,000 lifts and 1,000 escalators are
remotely monitored using sensors.
...77% of platforms are already wheelchair-
accessible?
...250,000 objects are found in DB stations and
...the rental space in station buildings totals
trains and are collected at over 80 lost property
1 million square metres in area? That is the
offices? Some 60% of the items found are
same size as 140 football pitches.
returned to their owners.
...approximately 6,600 dynamic visual displays
...DB customers can use 30 minutes of free Wi-Fi
at more than 4,300 stations across Germany are
at 127 stations?
monitored around the clock? Employees in a
...travellers can keep their luggage in a total of central control room ensure faults are rectified
23,000 lockers at 240 stations? immediately.
24 25Services and security
Services and security
Did you know that…
...DB Services keeps clean 24 million square
metres of stations and stops in Germany? That
is equivalent to around 3,500 football pitches.
...DB Communication Technology employees
maintain and repair approximately 7,000 ticket
machines?
...approximately 200,000 brake components and
65,000 seat components are reconditioned at
DB Vehicle Maintenance’s 12 plants every year?
...DB Systel maintains over 500 IT procedures to
keep the trains running?
...DB Systel maintains 100,000 modern digital
work areas every day?
...DB annually invests €160 million in security
for its customers and employees?
...some 3,700 DB security personnel spend
...DB operates 6,000 video cameras at 900 sta-
around 5.7 million hours a year on trains and at
tions, capturing 85% of passenger traffic flow?
stations to ensure that passengers and employees
Only police are allowed to use recordings for in-
remain safe, and support the presence of around
vestigations into crime.
5,000 police officers?
...more than 27,000 cameras are installed on
...DB security personnel caught 4,000 offenders
regional and urban railway trains, meaning that
on trains and at stations and handed them over to
approximately half of the fleet is equipped with
the police in 2016?
video technology for improved security?
26 27Environment
balance out the impact of nature of construction
projects?
...the percentage of renewable energy in the
traction current mix is already at 42% and
the DB intends to operate fully carbon-free rail
transport in Germany by 2050?
...DB trains all bus, train and lorry drivers to
operate their vehicle in an economic way so up
to 10% of energy or fuel can be saved?
...DB’s trains use energy recovery when braking
to save 1,260 GWh of electricity every year?
That’s the same annual consumption as around
380,000 four-person households.
...DB is building a climate-neutral ICE
Environment maintenance centre in Cologne?
...DB recycles over 95% of its waste?
Did you know that…
...DB saves 80% of material when it redesigns its
...DB trains save approximately 1.5 billion car
trains instead of purchasing it again?
journeys and 8 billion lorry journeys on German
roads every year, preventing approximately ...more than 900 forest managers tend to the
12 million tons of CO₂ from being released plant life along the tracks?
into the atmosphere?
...rare animals and plants live along DB’s railway
...since 2010, DB has planned and implemented lines since they are often no longer able to find
more than 8,000 compensatory measures to suitable habitats elsewhere?
28 29Deutsche Bahn Foundation
been collaborating with the German Reading
Foundation for the past 20 years to promote
reading and reading aloud in education, is a
co-founder of the German Reading Aloud Day
with 130,000 readers and sends thousands of
reading boxes and stories on their way.
...the Deutsche Bahn Foundation supports home-
less street children? Through this collaboration,
Deutsche Bahn Foundation street social workers from the Off Road Kids
Foundation have so far taken in 4,400 young
Did you know that… people off the streets across Germany.
...DB focuses its commitment to the community ...depression is a common illness and the German
in the Deutsche Bahn Foundation? Every year, DB Bahn Foundation is collaborating with the Stiftung
sets aside part of its operating profit to finance Deutsche Depressionshilfe (German Foundation
this initiative. for Depression Relief) to provide practical
assistance, such as an information telephone
...the work of the foundation builds on a long
service for anyone affected?
tradition of community spirit and social
engagement among railway workers? An example ...the Deutsche Bahn Foundation is using the Mat-
is the close work with the B
ahnhofsmission’s ter of Honour programme to promote volunteer-
charitable work in German stations. ing on a broad basis and support Deutsche Bahn
employees?
...the Deutsche Bahn Foundation also runs the
DB Museum? In 2016, more than 235,000
visitors went to the Transport Museum in
Nuremberg or attended one of the many events
at the Koblenz and Halle exhibition depots.
...the Deutsche Bahn Foundation is one of the
biggest promoters of reading in Germany? It has
30 31www.deutschebahn.com
Imprint
Deutsche Bahn AG
Communication and Marketing
Potsdamer Platz 2, 10785 Berlin
Subject to change
Details subject to change without notice
Date: March 2017 / 9th Edition
Photos: DB AG / M. Lautenschläger, U. Miethe,
V. Emersleben (3), P. Castagnola (2), H. Mueller-
Elsner / S. Warter, O. Lang (3), G. Linnekogel,
J. O. Jenkins, B. Banaszak (2), M. Neuhaus, H. Reiche,
M. Ewers, S. Bunke, M. Seidel, M. Beims
Graphics: DB AG (2)
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