CREATING TOMORROW TOGETHER - wates.co.uk/smartspace
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
WATES SMARTSPACE CREDENTIALS 2020 CREATING TOMORROW TOGETHER wates.co.uk/smartspace Ford Dunton, Essex
Wates
WAT E S S M A RT S PA C E C R E D E N T I A L S
Impeccable health and safety record
Smartspace ZERO
undertook HARM Wates
660
projects across the UK
in retail, logistics, pharmaceutical,
achieved for over a year
Appointed as lead contractor for the fit out of
HMRC
QUEEN
providing over
17,500 sq. m
Smartspace
banking and public sectors of office space Wates Smartspace is a Long term relationships are key to and project management staff. With so
Net Promoter Score ELIZABETH national business, delivering business success, with over 74% of many projects having to be delivered
HOUSE
business in the form of a framework or within very short timeframes, this will
high-quality fit out, long-term contractual agreement. In 2018, ensure the right people, with a diverse
refurbishment and Wates introduced the Net Promoter range of skills and expertise can be
Score (NPS), an independent assessment deployed where they
EDINBURGH property upkeep projects, from its customers of its performance are needed.
53%
enhancing our customers’ across a range of areas.
“Our success is underpinned by our
operating environments.
74%
high performing teams. We pride
Key sectors include commercial offices, ourselves on employing experts who
UPLIFT broadcasters, pharmaceutical retail,
developers, banks, distribution centres
We deliver projects lead the field in their specialisms.
The team’s ethos is demonstrated
DEMONSTRATES
and public sector premises, with project
values ranging from £20k to £25m.
in live environments daily in their attention to detail. We
deliver projects in live environments
IMPROVED Smartspace experienced growth in 2019 often working often working around business-critical
equipment; and we do this while
CUSTOMER
around business-
despite challenging market conditions.
OF WORK
continuing to manage safe, high quality
SATISFACTION Relationships were strengthened, due in programmes 24 hours a day, seven days
critical equipment
part to the focus we placed on working a week, across all parts of the UK.”
collaboratively with clients to find cost
from long-term clients effective solutions. New work was won Helen Bunch
across different sectors with public Managing Director, Wates Smartspace
sector orders increasing, and all while The business identified areas for
and frameworks retaining an enviable health and
safety record.
improvement and embarked on a 12-
month improvement programme, and a
resulting 53% uplift in the NPS in 2019.
In 2019 we undertook 660 projects across
the UK. These ranged from logistically Health and safety performance was
£500m
challenging ‘CAT A’ (basic landlord almost unblemished, with no (RIDDOR)
200
fitout) and ‘CAT B’ (style, fittings etc.) reportable injuries for the entire 12
OVER
fit-out projects to extensions, structural months, as well as an industry-leading
alterations and critical resilience projects, Lost Time Injury Rate of 0.000, and this
often working as an unobtrusive presence commitment to improving the image of
within live operational environments. the construction industry, was recognised
with the award of nine Considerate
A strategic focus of 2019 was to grow Constructors Scheme (CCS) awards
foodhalls and public sector customers to provide a
M&S
and an average CCS score of 40.
worth of work
50
more balanced business. Along with key
full line commercial customers Marks & Spencer, To ensure we can be fit for future
completed for GSK, and the UK’s top four major high challenges we have invested in our
stores street banks, key public sector clients
included the BBC, HMRC and the
delivery model, putting a four-year
partnership framework in place with
Ministry of Justice. the construction recruitment specialist
McGinley CEP to help resource all site
WAT E S S M A RT S PA C E C R E D E N T I A L S WAT E S S M A RT S PA C E C R E D E N T I A L S
C A S E S T U DY : WAT E S S M A RT S PA C E
Creating
Marks and Spencer tomorrow
Wates Smartspace has been involved in
the refurbishment and fit-out of M&S
The Kingsley Village store near Newquay,
completed in October saw the team
together
stores for over 16 years, delivering over fit out a newly constructed shell to “The Wates Group takes very seriously its responsibilities
£500m worth of work and completing form a full line M&S store. The 15-week to be a good corporate citizen, to pay our taxes
over 200 Foodhalls and 50 full line stores programme for a space of 68,000sq ft
across the UK and Ireland. Work involves included a revamped foodhall, café with and to contribute to social value via our activities
installation of mechanical and electrical customer WCs and general merchandise in the communities where we work. We are economic
equipment, fixtures, fittings and equipment areas. To minimise the impact of travelling multipliers, guided by our purpose of working
for both front of house and the back of time on the supply chain,
together to inspire better ways of creating the
house preparation areas. Over the course a seven-day working shift pattern was
of 24 weeks the ‘masterbrand’ workstream developed. The project was completed on places, communities and businesses of tomorrow.”
completed the external rebranding of 188 time and was well received by
stores nationwide – averaging eight project the customer. Sir James Wates CBE Chairman
completions per week.
GSK Building 2 Analytical Hubs M&S, West Hampstead
C A S E S T U DY : WAT E S S M A RT S PA C E
HMRC, Edinburgh
Wates Smartspace was appointed as Due to open in April 2020, the building
lead contractor for the fit out of Queen has been designed to support flexible and
Elizabeth House, the UK government’s new collaborative working. It will consolidate
hub in Edinburgh. The Hub will establish the UK Government estate into a modern
a visible UK government presence in office including ministerial, event and press Ford Dunton, Essex
Edinburgh, providing over 17,500 sq. m of facilities for the first time in Scotland.
centrally-located office space for around The site has enjoyed several client visits as
3,000 staff from more than 10 departments, work as progressed, including hosting a visit
including the Office of the Secretary of from the OSSS ministerial team.
State for Scotland (OSSS), the Office of the Halifax, New Oxford Street
Advocate General and the Cabinet Office.
Ford Dunton, Essex Ford Dunton, Essex
Ford Dunton, Essex Ford Dunton, Essex Halifax, New Oxford Street
Some of our clients and partners Tel: 01372 861000 wates.co.uk/smartspace
You can also read
