CORPORATE SUSTAINABILITY REPORT 2019 - Sun Resorts
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
CORPORATE SUSTAINABILITY
REPORT 2019
01 About this Report
02 Message of the General
Table of Manager
03 About SUN Resorts
04 About Sugar Beach Hotel
Conten
05 Our Management
Approached to
Sustainability
i. Business Ethics
ts
ii. Environment
iii. Community
Sustainability
report
About this report Sugar Beach’ Sustainability Report is for the Financial Year (FY) July 2018 to June 2019. This report should be read together with the Sun Annual Report 2019, available online for download. Forward looking statements This report contains forward-looking statements and undue reliance should not be placed upon them. Such forward- looking statements necessarily involve known and unknown risks and uncertainties, which may cause actual performance and financial results in future periods to differ from any projections of future performance. Reporting Standards and Assurances The content of this report has been defined in accordance with the UN Global Compact Principles, and the GRI principles of materiality to cover topics that reflect the organisation’s significant economic, environmental and social impacts, or that substantially influence the assessments and decisions of stakeholders. This report conforms to the “comply or explain” provisions of UN Global Compact, CEO Water Mandate, and the Stock Exchange of Mauritius Sustainability Index (SEMSI). Our sustainability initiatives are audited by both Earth Check and Travel Life, based on a 2017 benchmark created by these same entities. In line with our ‘business ethics’ principles, this Sustainability report stays true to these internal auditing reports. SUN Resorts welcomes your feedback. Our stakeholder views and opinions are important to us. Please share your views with us email: suncare@sunresorts.mu
Message from our General Manager It has been an exciting year for Sugar Beach hotel in terms hotel renovation and we have stepped up our efforts to operate in a responsible manner that demonstrates our desire to create a sustainable timeless memories. Being a responsible corporate citizen and contributing to local communities have been core tenets of our business throughout SUN Resort’s history. Our Group is committed to sustainability and this year’s Annual Sustainability Report marked an important milestone outlining our approach to identify and proactively manage sustainability issues and risks in a meaningful way. While we continue to implement our sustainability approach in line with business objectives, we also recognise how important our stakeholders are to the way we conduct business in the communities where we operate. In 2017, we began to implement our sustainability strategy and I am pleased to share our progress results in this Report and our plans to expand our sustainability initiatives and further enhance our performance. We have a strong future ahead of us, a committed team aligned around our core cultural beliefs, and an infallible spirit to make every moment a Timeless memories. Everyone at Sugar Beach Hotel is committed to moving our company forward with regards to how we care for our people, our communities and our planet. Thank you for supporting us in making every moment memorable and sustainable. Mr Nicolas DE CHALAIN General Manager
Executive Summary
Sugar Beach has made a positive economic, environmental
and social impact while achieving a notable improvement of
our key performance indicators: The management system of
Sugar Beach is certified for
• Quality Management (ISO 9001)
Consistent
• Food Safety (ISO 22000) improvement
• Travel Life Gold guest
satisfaction
• EarthCheck Certification
-23%
CO2 Emission
-18%
Energy Progress
Consumption Progress 2017 vs. 2019
2017 vs. 2019
201
201
92% +35%
Staff
Guest Satisfaction
engagement
rate
About SUN Sun Limited is the owner of seven resorts in Mauritius and Maldives. Five are managed directly by Sun Resorts and two by recognised international brands: Shangri-La’s Le Touessrok Resort & Spa and Four Seasons Resort Mauritius at Anahita
About Sugar Beach
On the Western Coast of
Mauritius, Sugar Beach resort
faces the turquoise, crystalline
waters of Flic-en-Flac lagoon.
This contemporary, plantation-
style property, vestige of a
colonial mansion, offers
magnificent views of the
sunset over the ocean.
• Environmental
Champion for: LPG
consumption: 40417 kg
• Sun Excellence Award
for Best people
Management Award
Membership
THE STOCK EXCHANGE OF MAURITIUS
UN GLOBAL COMPACT SUSTAINABILITY INDEX (SEMSI INDEX)
Sun has been UN Global Compact signatory member
Sun Limited joins the SEM Sustainability Index (SEMSI) on
since 2017.
July 2018
For the 2 years, SUN has been a Founding Member of UN
Promoting sustainability, good governance and
Global Compact Local Network Mauritius promoting UN
transparent business practices Launched by the SEM in
Global Compact and assisting companies who want to
September 2015, SEMSI tracks the price-performance of
do business responsibly to align their strategies and
those companies listed on the Official Market or the
operations with Ten Principles on human rights, labor, the
Development & Enterprise Market which demonstrate
environment, and anti-corruption. Signatories take
strong sustainability practices.
strategic actions to advance broader societal goals,
such as the UN Sustainable Development Goals, with an
SEMSI provides a robust measure of listed companies
emphasis on collaboration and innovation.
against a set of internationally aligned and locally
The Compact is the world’s largest voluntary corporate relevant environmental, social and governance (ESG)
sustainability initiative. criteria. It offers a useful tool for domestic and
international investors with an appetite for responsible
investment in frontier markets.
UN CEO WATER MANDATE THE CODE
Sun was the first hospitality company in Mauritius to The Code (short for “The Code of Conduct for the
endorse the UN CEO Water Mandate in 2018. The UN Protection of Children from Sexual Exploitation in Travel
CEO Water Mandate is a UN Global Compact Action and Tourism”) is a multi-stakeholder initiative with the
Platform which mobilizes business leaders on water, mission to provide awareness, tools and support to the
sanitation, and the UN Sustainable Development Goals. tourism industry to prevent the sexual exploitation of
children.
Third Party Certifications
Inorder to ensure Sugar Beach “walk the talk” our sustainability commitments extend to overall hotel
operations through the partnership with EarthCheck, Travel Life Gold and The Stock Exchange of
Mauritius Sustainability Index. Each of the certification provide the best sustainability management
system to be use by the industry with key performance areas in good governance, greenhouse gas
emission, energy efficiency , waste management, social and cultural issues.
By embracing EarthCheck and Travel life Certification which
TRAVEL LIFE CERTIFICAITON are widely used by the travel and tourism industry for
benchmarking and certification in our hotel operations, an
Travelife is an internationally recognised
environmental risk assessment is being conducted by the hotel
accommodation sustainability programme. In
to investigate and assess all know/ potential risk that may cause
over 50 countries with around 1,500 members
ecological and social harm. Monitoring of performance against
who use its practical tools and resources to policy, benchmarking indicators against baseline and best
EARTHCHECK CERTIFICATION
improve their business's environmental, financial practices performance is made.
and social impact.
Setting improvement targets at each of our hotel through self-
assessment ensure results are assessed and verified by third EarthCheck is the world’s leading
party on an annual basis. scientific benchmarking,
Our effort in minimising environmental impact of hotel operation certification and advisory group
will continue and we are committed to be the first hotel for for travel and tourism.
EarthCheck Gold Certification in Mauritius.
Sugar Beach started its
benchmarking in 2015 and in
2018, Sun was the first hotel
group in Mauritius to be silver
certified.
OUR MANAGEMENT APPROACH TO SUSTAINABILITY
Sustainability Policy
Sun Group through its SUNCARE Programs strongly believes that “caring for the people
and the planet” is not only a company responsibility but also a condition for long term
business success. Sun Group is committed to pursuing a triple-bottom line approach of
environmental, social and financial responsibilities by finding innovative ways to do more
with less.
As a responsible operator, we are committed to adhering to our legal obligations,
sustained environmental protection, social responsibility, health and safety and conduct
that reflect highest ethical values through continual improvement by ways of annual
benchmarking assessment.
We are committed to
•
•
Conserve natural resources and enhancing resources for future generation.
Protect ecosystem biodiversity. We are committed to
• Drive sustainable development.
improve and reduce
• Minimise pollution, reduce waste and the consumption of Group resources.
• Report on key environmental, social and financial performance indicators through
our Balance Scorecard.
our impact upon the
• Raise environmental awareness among our associates, suppliers, guests and
communities.
• Provide resources, training, equipment and other support to enable fulfilment of
this policy
• Review our performance and the effectiveness of Sun Group Environmental and
Social Policy periodically to enable us to determine our next steps forward
environment
Special consideration will be given to employing and empowering local employees, and
wherever possible sustainable products and services will be sourced locally in
accordance with fair trade principles.
We encourage our stakeholders to align with our commitment to environmental and social sustainability.……………........................
Sustainability
Mr Nicolas DE CHALAIN Governance
General Manager
To fully embed sustainability in our strategy, SUN has established the Sun Resorts Sustainability
Committee, which reports to the Board of Directors. The committee is led by SUN’s CEO
Francois Eynaud, and comprises of executive committee members, who meet at least three
times a year. The SUNCARE Sustainability Committee’s mission is to
(1) ensure the integrity of our core values,
(2) set the direction of the Group’s sustainability policy and strategy, and
(3) measure the impact of our sustainability initiatives on our business, planet and
people.
Our hotels have an amount of freedom and independence with regards to what topics and
projects they wish to put in place, so long as they are aligned with the reporting lines and
strategies established.
In order to coordinate this, each of our business units have their own sub-committees, chaired
by their General Manager (GM). Their role is to coordinate actions within their hotel, review
how sustainable practices can be integrated into their day-to-day operations and monitor
progress towards their commitments.
At the operational level, the SHEQ’s role is to monitor the sustainability initiatives within the
operations. The SHEQ team also holds forums with operatives in order to ensure that all
personnel are involved in sustainability and can bring their ideas for improvement.SUNCARE as a Strategy
Promoting business excellence and Employing best practices and acting
good corporate governance and responsibly in sustaining the natural
maintaining the highest ethical environment today and in the future.
standards in our relationships with our
stakeholders.
Empowering the communities within which we
operate by supporting their intellectual
growth & development, health and well-
being.Our strategic journey from 2015 to 2019
The SUNCARE pillars are based on the three intertwining sustainability themes ‘society, environment, economics’, in alignment with the United
Nations Global Compact (UNGC) 10 Principles and the Sustainable Development Goals (SDGs). Our current management approach is aimed at
improving on our first benchmark by Earth Check in 2015, through responsible action and continuous contribution to the development of our
business, planet and people. In order to measure progress, each hotel’s GM keeps a balance scorecard system, shared with and monitored by
the CEO.
Our 5-year journey in considering the impact of our processes has taken us through:
1. Selecting the labels that could measure our progress while maintaining industry standards
2. Benchmarking the key performance indicators that allow us to measure how we
use resources and how we could consider optimising the use of these resources.
3. Piloting processes that allow us to optimise our use of resources in order to
mitigate our environmental impacts and replicating the model once the pilot
proves successful.
4. Creating community activities that allow our stakeholders to experience our
initiatives as well as increase our local impact and outreach.
To ensure the continuous improvement of our methods, we are currently reviewing our
processes and renewing our goals to contribute to a world of sustainability while
maintaining industry standards of luxury experiences. We aim to further consolidate and
streamline our approach by creating specific strategic objectives and targets, with a
Group-wise dashboard to measure and monitor our KPIs more closely. We also plan onholding further stakeholder focus groups in order to better understand their needs and expectations, in order to update out Materiality Matters,
Our Commitment
which help determine our strategic objectives and targets.
We believed our action and result must support our words and commitments for creating
meaningful / sustainable timeless memories.
We believed We have achieved We are committed ( 2020-
2021)
Business • Stakeholders should be kept • Provide information through our annual report and • Seek feedback on our SUNCARE
aware of our sustainability communicate constantly with our stakeholders via press programme via our guest satisfactory
Ethics program and performance release survey
• Suppliers and contractors should • First sustainability report 2019 • Yearly innovation award
meet our standard on supplier • All our top suppliers have sign our supplier code of
code of conduct conduct
• Promoting business excellence • Setting up a sustainability committee for all sustainability
good corporate governance strategy
• Healthy, motivating working • Have health, safety and environmental policies and
conditions, job security, fair management systems at every hotel.
treatment of team member • Monitor injury rates across the group
• Reduce operating costs, increase • Offer management training programmes for talented
efficiency through innovations team members
• Remunerate team members
• First Innovation Award 2019
Environment • Understanding our impact on the • Report a standard set of indicators from each Business • Have all hotels re-certified to
environment and improving our Unit on a monthly and annual basis EarthCheck Certifications
performance • All business unit adhered to EarthCheck, Travel Life and • Set targets on energy & CO2
• Compliance to environmental SEMSI standard. • Roll-out a SUNCARE guest experience
standard and law • Implementation of SUNCARE initiative in all business unit programme to hotels
• Sustainable use of resources • Member of UN Global Compact and CEO Water • Sustainable meeting facilities
Mandate • Establish a waste management
• Banned plastic straws framework
• Reduce plastic footprint in our room
Community • Giving back to the community is • Each of our business unit have adopted a local • Continue to support our local
part of our culture and corporate community in the area of operation community and sun children cancer
responsibility. fund project over the coming years• Partnering with companies and • Encourage guest and team members to donate to good • Creating share value for the
NGOs to catalyse share value cause ( launch of SUNCARE Voluntary contribution) community
initiatives in addressing social • Partners with more than 100 companies for the SUNCARE
issues Charity golf event
( Golf Event, Sun Children Cancer
Fund)
Stakeholder Management
We define stakeholders as being entities or individuals that can reasonably be expected to be significantly affected by the Hotel’s activities and
services, and whose actions can reasonably be expected to affect the ability of SUN to successfully implement its strategies and achieve its
objectives.
Engaging and responding to our stakeholder’s expectations is key to our good governance. In order to ensure that our management approach
and Materiality Matters are aligned with our stakeholders, we have open lines of communication with our various stakeholder groups. This allows
us to understand and navigate constantly shifting concerns and expectations and provides direction for the improvement of our business in the
short and long term.
Specifically, this year we conducted two focus group discussions at the Ambre and Sugar Beach hotels where we held discussions. At Ambre we
approached the community’s needs and expectations of the Hotel industry, while at Sugar Beach open discussions were held to raise
awareness and sensitise fishermen on the importance of the Marine Park Project and the value of preserving healthy corals. Further discussions
with our business partners and suppliers are planned for 2020.
Stakeholder Expectations Policy How & when we communicate
sEmployees • Regular, timely communication; We educate and facilitate for our • Organising routine meetings.
• Fair wages and labour practices; employees to make a conscious • Intranet
• Training & development opportunities; decision in favour of environmental, • Organising Sustainability Champions meetings
• Performance incentives; ethical and social issues in their private quarterly.
and work lives. • Organising Sustainability committees quarterly.
Guests • Excellent customer service; We inform and make it easy for our • Open face-to-face communication lines at all times.
• Transparent communication regarding guests to participate in Responsible • Communicating through SUN’s website.
initiatives taken by the Group; Business related activities at our hotels. • Making use of the online survey tool to analyse
• Fair and ethical dealings; customer feedback and implement corrective &
• Sustainable practices and services. preventive actions accordingly.
• Eco-friendly activities • Releasing of reports
Shareholde • Profitability and continuity; We provide shareholders and investors • Releasing an Annual Monitoring Report.
• Accurate performance reports; with timely, accurate and transparent • Having Sustainability initiatives regrouped in an
rs • Good governance information on Responsible Business Information Booklet.
• A clearly defined sustainability related risks and opportunities. • Releasing a corporate magazine quarterly.
approach. • Communicating through SUN’s website.
Authorities • Ethical business practices and We abide by local and international
compliance with the law; legislation, especially regarding labour • Annual reports
• Fair labour practices; laws, Health and Safety, human rights • Ad-hoc and as needed meetings
• CSR contribution; and the environment.
• A clearly defined sustainability
approach;
• The upholding of the Mauritian Tourism
standards.
Communiti • On-going commitment to make a Sponsoring local communities. • Constant communication through our partner NGOs
positive impact on the communities Donating to certain specific initiatives.
es within which the Group operates. Establishing the SUN Children Cancer
• Transparency and involvement in Trust Fund.
decisions taken. Investing socially.
• Protection of the eco-system services Organising yearly community events.
upon which they depend on
• A clearly defined sustainability
approach.
• Funding and sponsorship.
Suppliers • Creating fair and mutually beneficial We strive to purchase products that • Regular communication and meeting.
partnership to attain shared goals; have a reduced environmental impact • Supplier code questionnaire and communication
• Fair business practices during their lifecycle, from suppliers that
demonstrate environmental and social
responsibilityEnvironmen • Protection and prevention of harm We do our utmost to continuously -
• Respectful attitudes and promotion of improve our performance in the areas
t good practice of energy, water, chemicals and
resource consumption, and waste
generation in order to reduce our
negative impact on the environment.
Material Matters up to 2019
In this section, we report on the matters that have been material to our strategy
from 2015 to 2019 (our new materiality matrix for 2020 can be found in the last
chapter on page X).
The identification of our Materiality Matters has largely been defined by the
international standards we wish to adhere to, and our certification bodies. Whilst
we have considered our extensive understanding of our stakeholders, local
context, and risks, we have chosen to first and foremost ensure that we meet the
necessary conditions and KPIs set by our sustainability auditors. The ‘map’ below
shows what our focus has been in the last 4 years, and their strategic importance
for SUN.Pillar Indicator
Business ethics Good governance & compliance
Sustainability leadership
Sustainability audits
Diversity and inclusion
employee skills & development
Localism & guest involvement
Responsible sourcing
Environment The plastic problem
Energy efficiency
Water management
Waste management
Protection of ecosystems
Community Health and safety
Education
Host community support
Human rights in the hospitality industry
Healthy Food productionBusiness Ethics Promoting business excellence and good corporate governance, and maintaining the highest ethical standards, to maximise the value we create for all our stakeholders.
Code of Ethics
PROTECTING OUR PEOPLE, POLICIES AND BRAND
In 2017 we launched our code of ethics that supports equal opportunities and the human
rights of our colleagues, affirming our commitment to uphold high moral and ethical
standards. Upon joining Sun, each team member is requested to sign the code of ethics
and undergoes training. It’s essential that our people have a voice and feel empowered
to speak up. We have put in place a number of tools to encourage this. Our ethics
Committee service is managed by an independent company, which allows colleagues to
anonymously report any concerns they may have and any concerns raised are rigorously
investigated
Policies to support employee wellness and health:
- ensure that health and safety is a core objective of hotel managers
- promote the well-being of guests and team members
- assess health and safety risks at each location
- operate a health and safety audit programme
- join appropriate health and safety initiatives and groups,
- investigate all complaints and noncompliance and act on our findings
- provide team members with the necessary training and personal protective
equipment to safely do their
Job69.23 % 30.77 %
Training hours
for leadership
development &
technical
capacity
FY 17/18 FY 18/19
% of Employee having signed a code N/A 47%
of ethics
% of Employee trained on ethics N/A 24%
% of grievance solved 85% 87%
Training hours for leadership N/A 539 hrs (Marc
development & technical capacity Antoine
Tschopp)
No of employees engaged in the 22 22
innovation programme
% of women at Management and 33% 33 %
board level
No of young employed trained ( YEP 2 2
Programme)Food Safety
FOOD SAFETY
Sun takes full responsibility for food safety and has taken
every possible measure by maintaining ISO 22000 Food
upply chain Safety standards in all hotel in 2019. The ISO 22000
certification scheme compiles the highest existing
standards in the service industry, with specific risk
assessments at each location followed by control
measures and strict reporting.
Food safety is a very challenging and sensitive issue for a
hotel company – especially when it operates on a global
scale. To ensure food safety standards are continuously
met, the group maintains a centrally managed
management system and conducts regular internal and
annual external audits.
Our Commitment
Ensure no endangered species in our F&B offeringsHealth & Safety
GUESTS AND COLLEAGUES HEALTH, SAFETY AND SECURITY
The health, safety and security of our guests are our top priorities. All Sun properties systematically
identify, assess and minimise risks according to the Health and Safety Management scheme of the
country. Colleagues receive regular training in first aid and fire safety upon joining the company, and
Sun investigates and records all incidents using a central tool, sharing the lessons learned with other
upply chain
hotels where appropriate.
Target to be OHSAS 18001 certified.
136 PROGRESS: The number of work-related injury cases has decreased by 19% in
0 the past three years.
832
Lost time Injury
FY 17/18 FY 18/19
Sugar Beach holds its annual SUNCARE Week for its staff
comprising programmes and initiatives designed to
encourage healthy living including blood donation and
health check-up.
Safety
Data
for 2019Supply Chain Our Supply Chain Code of Conduct is aligned with international standards such as the United Nations Global Compact, the UN Universal Declaration of Human Rights, the Conventions of the International Labour Organisation and, data privacy and confidentiality. SUN has also recently created a Central Procurement Company, “Supply Chain Experts Ltd” to consolidate volume items, Source, Contract and import required products and services across all the business units. This organisational model facilitates the implementation of the Sustainable procurement objectives at the upply chain onset. At SUN we have an important and sizable F&B department. Catering for hundreds of rooms, all year long, in our four to five stars hotels is an art form! We are conscious of the impact unsustainable sourcing of products and produce can have in this industry. We are committed • Support Local Community projects
o Increase % of fruits source locally Increase % of food / sea food source
regionally
• Introduce bio classify wine for AI
• Source a locally manufacture furniture & fittings
• % of bio chemical
• Energy Efficiency rating on all electrical goods
• Reduce plastic footprint in our room ( Supply Chain Reverse Engineering)
Ambition
Reduce our carbon foot print on deliveriesEnvironment Employing best practices and acting responsibly in sustaining the natural environment today and in the future.
Energy
It is our belief that a sustainable hotel and a protected natural habitat is both
ethical and good for business. Guests staying at our hotels actively contribute
to our journey towards becoming a more environmentally aware and friendly
hotel group. We have established programmes and policies in place to
reduce our negative impacts while continuing to create positive luxurious
experiences for our guests. We are aware that transition is not a
straightforward process and that we may still improve.
Energy consumption includes LPG gas, electricity, and diesel.
SUN group purchases electricity from the national grid through the Central
Electricity Board. At SUN, with the active engagement of our engineering
and maintenance departments we have been working to provide for the
best available context specific opportunities that we can easily act upon to improve our performance. We have inter alia:
• Adhered to the Programme National d’Efficacité Energétique (PNEE) by partnering with Business Mauritius
Kwh/GN
to participate in hot & cold equipment audit;• Set-up a detailed process-level audit to calculate efficiency;
• Implemented energy efficiency measures such as heat recovery
• Installed 1.5 MW of solar panels for water heating in all hotels (3000m4)
• Changed 100% of all lights to LED,
• Changed air conditioning to new standards, 33.97
• Improved the cold room. 30.14
28.54 28.61
• DVMC unit for all rooms.
23.30
-
18.36%
Water FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19
Water is a limited resource which poses one of the
most vital sustainable development challenges of our time. Managing our use of water is good for
the planet, good for people, and good for business. SUN is focused on water stewardship – taking
care of this precious resource to ensure water use is equitable
A water leak was uncovered at Sugar Beach which has resulted in an increase in water consumption. This has not been remedied and we will
share the learning from this with other business units. From 2020, SUN will be developing and
deploying a companywide eco efficiently programme to identify improvement opportunities
and make reduction in consumption: water will be a key part of this project.
0.79
0.73
0.60 0.62
0.57
SUN signed the CEO Water Mandate in 2019, becoming the first FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19
hospitality company in Mauritius to do so. M3/GN
As from 2020 the group shall center its actions on the Mandate’s six water stewardship commitments:1. Direct Operations
2. Supply Chain & Watershed Management
3. Collective Action
4. Public Policy
5. Community Engagement
6. Transparency
+31.55
%
Waste
REDUCE, REUSE, RECYCLE
Waste disposal has a strong negative impact on the environment – through the release of CO2, methane or particulates, the contamination of
groundwater, noise and visual pollution, and energy consumption for waste treatment.
Sun Resorts prioritises waste disposal methods wherever possible, and each hotel has its own waste management system in accordance with
ISO 14001 (Environmental Management).
PROGRESS: Since 2018, all hotels have developed various waste treatment initiatives.
• Sun has partner with the University of Mauritius to implement a food waste reduction programme.
• Our Chef Ms Sandy has come up with an innovative practice by transforming banana peel into
Bakery yeast, use for our signature sun bread.
Total waste m3Emission
Emissions were calculated by Earth Check
We are happy to report that since our baseline year (2015)
we have managed to cut down our emissions
by 23%. We are today well below recommended best
practice.
It is important to note that for now, SUN has opted-out of
2931.46
2509.2 2484.16
1991.52
Carbon Offsetting through Voluntary Carbon Markets, as
we believe there is still a lot to be done here in Mauritius, 916.61
798.24
721.92
and in the communities surrounding our hotels. 582.92
2016 2017 2018 2019
Total Waste Waste RecycingOther wastes
We have several initiatives in place, to upcycle waste -
creating shared value. For instance, uniforms contribute
largely to textile wastes as they are -23%
changed every year. Through a
partnership with the Fashion and Design
Institute, these old uniforms have been
transformed into artwork as a wish tree.
Future collaborations are planned for
more projects involving the upcycling
of textile wastes. Only those wastes
than cannot be recycled or upcycled
through third parties are sent to landfills.
Little actions matter
As SUN has embarked on a journey towards more
sustainable practices, raising awareness has
become its everyday responsibility.
Designed to be an enchanting, fun and safe
place for kids on holiday, the Sun Kids Club
programme offers a wide variety of in-door and
out-door activities. From puppet shows to
theatrical performances to the huge array of toys,
games and arts activities, staff promote a fewSugar Beach has an in house waste water
treatment plant for Sugar Beach and La
Pirogue Hotel.
100% of our irrigation is from recycling water
Plastic
Waste water treatment
In our plant
endeavour towards minimising waste to landfill, one of our new
and major targets set at the start of 2020, is to achieve 100% elimination
of single-use plastic in our hotels in the next few years. This is a big task
when closely examined and we all agreed that it cannot be resolved it
overnight. In 2019 we have asked our entire team to list every item in
their operation housekeeping, kitchen and F&B made from plastic. We have identified 54 items consider as single use of plastic and we are
currently working with our supply chain to find alternatives. We have also double the production of our in house water bottling plant in an effort
to avoid the use of plastic water bottle.Guests are inspired to be mindful of their energy and water use. We encourage
multiple use of linen and towels to limit use of water and cleaning chemicals; we
have installed LED lights and master switches to ensure energy consumption is kept
to a minimum. We have also established green criteria for the materials that we use
as part of our standards when it comes to room renovations. Our ambition for the
near future is to achieve zero plastic in room amenities such as for soaps, shampoos
etc.
Environmental Sustainability in Practice
Our strategic partnership with the UN Environment Programme (UNEP), through the
Switch Green Africa initiative, lays the foundation towards an inclusive green
economy. The first project involved the transformation of solid soap (used by clients)
into
SMALL CHANGES liquid A
MAKE soap.
BIG The research, carried out by the University of Mauritius, proved to
DIFFERENCE
be a success.
We believe that being sustainable is simply being better at business and these
practical SUNCARE Programme demonstrate just how we are achieving this and
enhancing our guests’ quality of life
Beach Cleaning
Dedicated to preserving the environment, Sugar
Beach Hotel organised a dedicated CSR activity:
a clean-up drive at the flic en flac public beach.
Heads of department and associates from both
properties pitched a hand in cleaning flic en flac
public beach, collecting rubbish within the area.Non motorise sea activities
Because we care about our environment Sugar
Earth Hour Beach does not promote motorise activity.
On Saturday the 28th of March, our
restaurants participated in Earth Hour, and
guests were encouraged not to use energy
sources during that time. This entailed Recycling of hotel’s used oil
switching off all lights to conserve energy and
reduce our footprint. Not only did it have a
Cleaner
positive impact for Production
the planet,Technology
but it allowed
our guests to participate and dine in a cosy
SUN Group
and romantic has its own Industrial laundry (Washright) which takes care of all the hotel’s laundry, including some external clients. Recently the
atmosphere.
company invest in an innovative technology that uses used oil as a source
of fuel.
Soap recycling project
Solid soap transform to hand washOld brochures transform into
bags
Soap recycling project Old brochures transform into
Solid soap transform to hand wash bagsCoral farming
Community
Community Engagement In its quest to address sustainability initiatives, SUN’s core mission is to act as a role model in the community. This is done by involving and engaging stakeholders at all levels: from the management to the employees including suppliers, guests and the local community. SUN’s commitment towards the well-being and empowerment of the community where it operates is reflected through its contribution in four key areas, namely: charitable contributions and human rights. health and disability, food, education and circular economy. SUN Children Cancer Fund In 2008, one of SUN Resorts’ employees’ child was diagnosed with cancer and passed away at the age of 5. Profoundly touched by such a terrible event, our whole staff came together and raised Rs 8 million for the expansion and renovation of the Children’s Cancer Ward at Victoria Hospital. This one positive impact became our North Star. We believe every child with cancer should have access to essential healthcare. Today, we currently support more than 100 children requiring treatment. SUNCARE Charity Golf competition is a yearly event at SUN where guest and other companies participate to raise fund for children with cancer
In order to continue to fund our star programme, at the beginning of this year, we introduced the Voluntary 1 Euro per
Guest Night. This programme allows our clients to contribute to the Trust. We are humbled and pleased to show that in
just five months, our guests have contributed RS400,568.
Their contribution will directly support our future:
Total SUNCARE Guest Voluntary
• To collaborate with neuropsychologists to address the unmet
Contribution
psychological needs of the children and their families.
• We have noticed that many patients struggle to reach facilities for their
recurring treatments. The lack of transportation is a barrier to care. Some 121,670.88
children must travel to other countries to receive adequate treatment.
100,595.39
We are working to identify the more complex cases and find a solution.
In Rs
86,165.69
• Several our patients are not able to pursue their schooling due to 76,129.91
ongoing treatments and lack of funds. We are working on a volunteer
programme to assist them.
16,006.76
MAR APR MAY JUN JUL
Local Community Project
Each of our hotels must pick a project that will serve their host communities. Our community engagement is mainly
philanthropic. Our aim is to ensure that the most vulnerable – usually children and women – have their basic needs
fulfilled and live in dignity. Each of our hotels encourages our employees to volunteer in these programs, which is usually
met with much enthusiasm.Sugar Beach Mauritius
• Sugar Beach has been supporting the Flic en Flac Government School since 2008, by
helping organize events including music day, Independence Day, and their end-of-year 2019 Sugar Beach SUNCARE
party. Team Members
• We also provide support to a family with additional needs. Volunteered
• New project: Build a playground area which the school currently does not have. The
project, which entails removing a rocky hill, purchasing of new playground equipment, 1092 hours
installing a fence and painting. Rs 175,000
Local projects invest in our
community
2 projectsEducation
Recognising the importance of education for the future of the community and securing the future of our
hotels by ensuring a continuous pool of educated people for the future of our hotel, SUN has elaborated
various programs:
The Youth Empowerment Program aims to attract and expose youth to the hospitality industry and
sometimes the formal work sector through apprenticeship. This provides an opportunity for these young
people to enhance their skill development.
SUN also collaborates with the tertiary education sector for various programmes. A collaboration with the
Fashion & Design Institute promotes young talents. In order to be at the forefront of industry initiatives, SUN
has recently signed a Memorandum of Understanding with the University of Mauritius, promoting research
and innovation in sustainable tourism industry.
Celebrating Women’s Day
Sugar Beach Hotel celebrate This International Women’s Day recognising the many
achievements and contributions our women colleagues have made. Women make up a
sizeable proportion of our workforce – almost 33% at Management level.
At Sugar Beach Hotel, we recognize that women make significant contributions to the workplace,
to society, community and family. We recognize that women, too, have their dreams and
passions, and we want to help make their passion, possible.
From promoting gender parity by fair employment practices based on meritocracy, to support
systems built into our organization that support the unique needs of our employees including
women, we seek to create a healthy work-life balance for our employees. For example,
transitioning return-to-work mothers by providing facilities that they made need, and ensuring
leaders are equipped with the necessary resources and skills to manage the department’s needs
while being mindful of the challenges of family commitments.Sharing our cultural heritage with our guests
Our guests are increasingly interested in engaging with local communities, even in the luxury sector. As such, we strive to ensure that our guests
experience the local culture and cuisine. We organise ad hoc cultural events in all of our hotels, covering different religious ceremonies and
celebrations.
One of our guests favourite time at
Long Beach Hotel, is the Mauritian
day that is held every Wednesday.
During this day, we share our cultural
heritage with our guests. A typical
Mauritian day would look like this:
During the day, while parents lounge
by the cocktail bar and swimming
pool, children can enjoy a fun day
filled with Mauritian games. The kids
club runs all-year long.
In the early evening, local artisans
come to the hotel to display their
creations. These are the perfect gifts
to bring back to your loved ones. They
Those interested in the local are locally sourced, locally made,
cuisine, learning about local and directly support our communities.
recipes and taking home the
best ingredients, can join our
Chef on a market outing.Come evenings, we share the local cuisine, with ingredients sourced from the market that day. The evening is then accompanied by our local musicians.
Next Step Our sustainability journey continues, with renewed focus, KPIs and commitments for 2020 and beyond
Next Step
Preparing and writing this report has allowed us to take stock of the last four years. We are proud of the journey
we have taken, and have made investments where they were most needed and made significant strides
towards the right direction. We are aware that we still have improvements to make, and will apply as many of
the recommendations from Earth Check and Travel Life as possible in the coming year.
According to our latest audit, which was in 2018, areas in need of improvement that we haven’t yet fully
achieved in 2019 include:
1. Potable water consumption per guest: Water consumption across the SUN’s Resorts remains high and a
priority from a sustainability point of view. Broader strategies to reduce its dispersion and use should be
deployed.
2. Waste sent to landfill: Waste management and reduction remains the biggest challenge across the group
due to the lack of a country wide waste management strategy. Whilst measures to divert waste from landfill
have been put in place, total general waste production remains above the national average. Reduction
of the source of waste at the supply chain level should be the leading objective, followed by more reuse
and recycling strategies.
3. Community commitment and inclusion: local communities and suppliers should be prioritised when
feasible. A “Km Zero” strategy for the procurement of local produce and services should be evaluated
when feasible. Working with and favouring local suppliers represent also an opportunity to adopt sourcing
strategies that can work towards the reduction of waste generated. This is to be understood in the context
of a Small Island Developing State, which creates challenges with regards to finding enough local
procurement.In light of this, in November 2019 we held a workshop with an external consultant and all of our GMs and sustainability managers. The goal of this workshop was to review our strategic constraints, risks and opportunities and see how sustainability initiatives could help us find a better way forward. We are thus, increasingly embedding sustainability within the Groups’ strategic work. The workshop resulted in a new Materiality Matrix, as well as a list of commitments we are ready to make and that we believe will help us create more and better opportunities for the future.
2020 Materiality Matrix
Importance to stakeholders (according to the UN, EarthCheck, Travel
1 Sales and Economic performance
2 Certifications and operational
excellence
3 Local Economic Impacts
4 Transparency and good governance
5 Human capital and staff involvement
6 Labour conditions, health and safety
7 Human Rights Protection and Advocacy
8 Community inclusion and
empowerment
9 Guest's hotel experience
10 Eco-responsible supply chain
11 Energy Production and Consumption
12 GHG emissions and offsetting
LifeSDGs, and GRI)
13 Water resource and management
14 Waste and pollution management
15 Biodiversity and environmental impacts
16 Heritage experience and Guest
involvement Importance to SUN
17 Urbanisation and Landscape Erosion
18 Destination enhancement and
promotionIn light of this work, we have collectively committed to these 10 elements, for all of our hotels in Mauritius:
1. Give free training and endorsement to surrounding local street food stalls in food safety. This would allow us to
encourage our guests to taste local street food without them worrying about getting sick.
2. On water management: we target to cut on potable water wastage by 10%.
3. Guest involvement:
a. Develop a program that gives our guests a better immersive experience in local lifestyle, and to build strong
cultural and interactive memories.
b. Inviting the guest to the chef’s place and experience culture.
4. Improving operational efficiencies through staff development and motivation
5. Waste management:
a. set-up an action plan to reach 0 food waste to landfill and optimise unwanted by-products
b. Consider partnerships to pilot a community clean-up process in and around hotels in Flic en Flac
c. Reduce our carbon foot print on single use plastic.
6. Supply chain:
a. To source locally made products to the best standards possible, ensuring reasonable milestones towards
100% sustainably local; providing potential suppliers with an evaluation form that certifies their awareness
on the lifecycle of their products.
b. Ban the purchase of any vulnerable species from the sea, benchmarking against the Marine Stewardship
Council or any other reputable body.
7. Improve the group’s Economic performance
8. Involve required expertise to evaluate and keep improving practices on biodiversity, to protect endemicity and
as a carbon offsetting measure
9. Enhance and replicate the Marine research project at la Pirogue to other resorts, and further develop
partnerships to increase the practice of reef restoration. This will work together with the promotion of good tourist
behaviour in order to respect the environment of the marine ecosystem.10. Look into cost effective solar and wind energy options. In addition, consider eco-decorative outdoor solutions
such as solar-jars.You can also read
