Control in.k300 Hot Tub Manual - MiamiSpas
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Control in.k300
Hot Tub Manual
01
GREAT
NEWS
ON YOUR
NEW SPA
PURCHASE.
Your Hot Tub is designed and manufactured with the finest components available
and is engineered for comfort, low maintenance, and durability in mind.
This manual will help you to determine the best way to take care of your spa based on the
amount of use and the type of environment your spa is installed.
It is very important that you take time to read the entire manual before using your spa.
Within in this manual are important start-up guidelines and maintenance procedures as well
as safety precautions that must be followed to ensure the prolonged life of your spa and the
safety of the people using the hot tub.
Failure to follow start-up procedures may result in damage to your Hot Tub and void your
warranty. Please feel free to call Superior Spas Ltd if you have any further questions after
reading this manual. Your Hot Tub comes with a warranty, information relating to your
warranty can be found in Section 13 of this manual.
We hope you enjoy many years of fun and relaxation in your new Hot Tub.
02 03
CONTENTS
06 08 10 12 13 16
Section 1 Section 2 Section 3 Section 4 Section 5 Section 5
Important safety Pre-installation Electrical Delivery of Checklist before Control panel
information & set-up requirements your spa setting up your spa operations
18 20 24 25 26
Section 7 Section 8 Section 9 Section 10 Section 11 / 12
Maintenance Water care Prepare your spa Spa Servicing
for holiday winterization & Warranty
04 05
Section 1
IMPORTANT SAFETY INFORMATION
When installing and using this electrical equipment be sure to 10. WARNING: Prevent Electrocution. 22. WARNING: To reduce risk of injury it is
Do not connect any auxiliary components especially important that persons with pre-
follow these basic safety precautions: (for example cable, additional speakers, existing health conditions or problems such
headphones, additional audio/video as obesity, heart disease, high or low blood
1. WARNING: To reduce the risk of 7. WARNING: To reduce the risk of injury: components, etc.) to system pressure, circulatory problems, pregnancy
injury, do not permit children to use a) The water in the spa should never or diabetes to consult their doctor before
this product unless they are closely exceed 40°C (104°F). Water temperature 11. CAUTION: Risk of Electrical Shock.
Do not service this product yourself as using the spa
supervised at all times between 38°C (100°F) and 40°C (104°) is
considered safe for a healthy adult opening or removing audio covers may 23. WARNING: Observe reasonable time
2. DANGER: Risk of accidental drowning. expose you to dangerous voltage or limits when using the spa. Long exposures
Extreme caution must be exercised to Lower water temperatures are other risk of injury. Refer all servicing to at high temperatures can cause high body
prevent unauthorized access by children. recommended for young children and qualified service personnel temperatures. Symptoms may include
To avoid accidents, ensure that children when the spa use exceeds 10 minutes dizziness, nausea, fainting, drowsiness, and
cannot use this spa unless they are 12. CAUTION: Risk of Electrical Shock. When
b) Since excessive water temperatures the power supply connections or power reduced awareness. These effects could
supervised at all times have a high potential for causing foetal possibly result in drowning
supply cord(s) are damaged; if water is
3. DANGER: Risk of injury. The suction damage during early months of pregnancy, entering the audio / video compartment 24. WARNING: The spa jets produce a stream
fittings in this spa are sized to match pregnant women should limit spa water or any electrical equipment compartment of water with relatively high pressure
specific water flow created by the pump. temperatures to 38°C (100°F) area; if the protective shields or barriers Prolonged exposure of localized area of the
Should the need arise to replace the are showing signs of deterioration; or if body may cause bruises to the skin
c) Before entering a spa, the user
suction fitting or the pump, ensure that the there are signs of other potential damage
should measure the water temperature 25. IMPORTANT: The include warning sign
flow rates are compatible.Never operate to the unit, turn off the unit and refer the
with an accurate thermometer since must be posted where all users of the spa
the spa if suction fittings are broken or servicing to a qualified service personnel
the tolerance of water temperature can see and read it
missing. Never replace a suction fitting
regulating devices varies 13. MAINTAIN: This unit should be subject to 26. WARNING: To avoid risk of drowning. The
with one rated less than the flow rate
marked on the original suction fitting d) The use of alcohol, drugs, or periodic routine maintenance (for example, Spa cover should be in place and properly
medication before or during spa use once every 3 months) to make sure that latched when spa is not in use
4. DANGER: Risk of Electrical Shock. the unit is operating properly
may lead to unconsciousness with the 27. IMPORTANT: Read and understand the
Install at least 5 feet (1.5m) from all
metal surfaces. As an alternative, spa
possibility of drowning 14. CAUTION: Do not operate audio video warnings on the spa cover
may be installed within 5 feet (1.5m) of e) Obese persons and persons with a controls while inside the spa
28. MAINTAIN: Proper water chemistry is
metal surfaces if each metal surface is history of heart disease, low or high blood 15. INSTALLATION of the spa for other than a necessary to maintain the water and prevent
permanently connected (bonded) by a pressure, circulatory system problems, or residential dwelling will result in voiding the possible damage to spa components
minimum ground wire diabetes should consult a physician before manufacturer’s warranty
5. DANGER: Risk of Electrical Shock. Do using a spa 16. CAUTION: Do not bring any object into
not permit any electrical appliance such f) Persons using medication should consult the spa that could damage the spa shell
as a light, telephone, radio, television, etc. a physician before using a spa since some 17. CAUTION: Never insert any object into
within 5 feet (1.5m) of a spa unless such medication may induce drowsiness while any opening
appliances are installed and built-in by the other medication may affect heart rate, 18. WARNING: Do not sit on the spa cover or
manufacturer blood pressure, and circulation place objects on it
6. ELECTRICAL SUPPLY: The electrical 8. AUDIO/VIDEO EQUIPMENT 19. MAINTAIN: Remove any water or debris
supply for this product must include a WARNINGS (Optional equipment based that may collect on the spa cover
suitably rated switch or circuit breaker to on model)
open all ungrounded supply conductors CAUTION: Risk of Electrical Shock. Do not 20. WARNING: Do not use the spa
to comply with the national electrical leave compartment door open immediately after strenuous exercise
standards. This disconnect must be readily 9. CAUTION: Risk of Electrical Shock. Replace 21. WARNING: If you feel pain or dizziness at
accessible and visible to the spa occupant components only with identical components any time while using the spa, discontinue
but installed at least 5 feet (1.5m), from the use and contact a physician
spa water
06 07
Section 2
PRE-INSTALLATION & SET-UP
Selecting a site for your spa An ideal base would be concrete 100 – Access to the desired final hot tub position
Choose an area in your garden that will be 150mm thick. However, existing patio slabs It is very important that you have adequate
suitable for your Hot Tub, you may wish to and block paving may also be used. Wooden access for the size of the spa you have chosen.
consult your electrician to ensure the correct decking is also a popular base, however, Obtain the dimensions of your chosen hot
electrical supply can be provided before please ensure your base can hold the weight tub and check the route of access for the hot
preparing the base for the hot tub to sit on. An of the hot tub, water and people in it. Please tub. Check the widths & heights of doorways,
area in front of your hot tub should be clear so refer to Section 1 for the weight details of passages and gates to make sure the hot tub can
that grass and debris are not transferred to the your spa. Using “packers” to level the spa is pass through. Gates, fences and doors may need
water. Allow access for steps. not acceptable to be removed prior to delivery, the delivery
Please Note: Bases must be prepared in team will not do this for you.
Preparing your base
plenty of time prior to delivery, thus allowing Make sure that there is nothing protruding
An un-level base may cause your spa to run time for the concrete, etc to fully cure. Any such as drainage pipes, steps or sills that could
inefficiently and cause major ongoing faults. revisits will be chargeable obstruct the way.
When creating your base remember it must
be; flat, firm and reinforced if you plan to Service Access Check to see if there are any low roofs or
place your hot tub on a raised platform, such branches that would hinder vertical clearance.
Access is required around the hot tub for
as decking. Please take into consideration the If there are any corners on the path to your
any future maintenance, ideally 600mm. If
average weight of filled hot tub is 1500kg, you designated installation site, check to see the
this is not practical then the hot tub must be
will then need to account for the weight of 4-6 hot tub will pass. The route to where the hot
emptied of water prior to our visit so that the
people, plus it will be placed here for a long tub is to be sited should be flat and level and
hot tub can be moved to allow access.
period of time. not soft ground. Check and inform us if there
Think about are any slopes, retaining walls, steps or level
When deciding on the final location of your differences that may cause problems. Any
hot tub, please take into consideration what extra resources required such as cranes or hiab
accessories you have ordered for your spa. vehicles would be an additional charge and
For example… would need arranging by yourselves through a
third party company.
• Have you allowed enough space (8 inches
is needed) to let your cover fall behind your Under special circumstances, where there is
PLEASE NOTE – If you decide to position
spa when using your cover lifter? no clear or easy route, a crane can be used to
your hot tub in the ground/pit or with decking
position your hot tub. Please contact a local
built around it, you will need a design plan • Have you prepared the base to allow room crane company to arrange this service if you
to allow access to all side for maintenance for the steps? 700mm is what we recomend think it may be necessary. Please note that
and repairs, 600mm around each side
the cost of the crane would be charged to you
is required to ALL sides of the spa, any
and not included in our price.
obstacle’s blocking the access may result in
rescheduling. Revisits may be chargeable. Personnel
When you have decided on the positioning We supply a suitable amount of personnel
of your hot tub, it is fundamental that a to deliver the hot tub on our hot tub cart or
solid foundation is in place, grass will not be spa sled and position in place, should any
suitable. Please note, it is the responsibility of further personnel be required then this would
the customer to provide a suitable base that is be down to yourselves to arrange for your
flat, level and solid to prevent distortion from delivery date.
occurring. Any structural damage caused by Our colleagues will NOT be able to remove
improper base or base failure may invalidate the hot tub from the hot tub cart/ sledge
manufacturer’s warranty. until it reaches the base where it will be
permanently situated.
08 09
Section 3
ELECTRICAL REQUIREMENTS
Electrical Requirements and Connections NICEIC – www.niceic.org.uk • Any outdoor cabling should be suitably A suitable weather proof block connector
Before installing a hot tub, the appropriate NAPIT – www.napit.org.uk protected from damage by either laying can be fitted to the end of the tail from the
electrical supply must be installed, inspected protective ducting (pc pipe) below ground isolator in order for the hot tub to then be
ELECSA – www.elecsa.co.uk
and confirmed as in line with government or by using SWA (steel wired armored) directly hard wired into the weatherproof
BSI – www.bsi-global.com/kitemark cable. Your electrician will calculate the size block connector inside the hot tub.
Regulations. Below is a simple guide to make
sure your electrical supply is in line with the BRE – www.partp.co.uk of cable required dependent upon loading Waterproof gland packs should be used to
appropriate regulations. OR and the distance from the mains supply. prevent ingress of water on all electrical
connections (2 at the isolation switch).
Please see Section 1 for the electrical 2. Appoint a contractor who is not Part P ‘Plug & Play’ Hot Tubs (13 AMP)
requirements of your hot tub. registered, but contact your local authority’s It must be ensured that all earth cables
Electrical Requirements
Building Control Department first as the work are clearly colour coded with green/yellow
Hot tubs must have a suitable electrical supply 13AMP (plug & play) hot tubs come fitted
will have to be inspected and tested by your insulating tape, or an earth sleeve.
in order to run, as they have a specific section with a 3 pin plug which is equipped with an
in the 16th edition IEE (Institute of Electrical local authority before it can be confirmed and If you have booked our full installation package,
RDC protector, this RCD protector means the
Engineers) Regulations. Do not attempt to signed off. There is a charge for this service. our installation team will commission the Hot
plug is much larger than a standard plug so
install the electrics yourself unless you are a Whichever route you choose to take, you will Tub and check everything is fully operational
adequate water protection will be needed. We
fully qualified electrician as the government receive a Part P certificate to confirm that before the hot tub is ‘handed over’ to you, give
recommend waterproof casings such as:
introduced a law in January 2005 which states the electrical work in line with government you instruction on the control operation and
that most electrical work in UK households regulations. From post 2007 this paperwork provide chemical training.
must be carried out by a ‘competent person. must be kept on file and presented, even if you If you are in any doubt about the required
This means that Electrical safety requirements sell your house as part of the Home Seller’s electrical guidelines you should seek professional
have been included in a new Part P of the Packs. advice from a fully qualified electrician.
Building Regulations. We, as your hot tub retailer, can liaise with Please note: Your electrician should leave 4
What is Part P? your electrical contractor regarding the meters of spare cable leading from the isolator.
exact specification for your chosen hot Our technicians are qualified to connect this
The law introduced by the Government in
tub model. However, you must meet the cable to the inside of the Hot Tub.
2005 states that anyone carrying out fixed
following specification: The plug will simply plug into a standard Our delivery team will NOT hardwire your hot
electrical installations in English and Welsh
households must ensure they are: • The hot tub must be hard wired on its domestic power supply. tub to the mains supply. We advise you seek
own fused spur back to your household a professional electrician to be present on the
• Designed and installed to afford appropriate 32 AMP and 40AMP Electrical Requirements
consumer unit (i.e. the hot tub should not delivery day.
protection against Damage, whether that is A 6mm² 3-core SWA cable is needed for a
share a supply with any other appliances.)
mechanical or thermal, so that they do not 32AMP hot tub and a 10mm² 3-core SWA
present any danger in the form of electric • The hot tub should be appropriately
cable is needed for a 40AMP hot tub. An IP65
shocks or fire hazards protected by a sufficiently rated MCB
Rotary Isolator Switch is recommended in order
(mains circuit breaker) and should cover
• Suitably inspected and tested in order to for the hot tub to be isolated outdoors in an
the maximum amperage pull of the hot
verify that they meet the relevant equipment emergency or for service work. This is a rotary
tub plus 25% to allow for brake torque (i.e.
and installation requirements. on/off switch must be sited at least 2 meters
the rush of current when pumps are first
• If you have a new circuit installed in your away from the hot tub so that users cannot be
turned on.) So, for example, a hot tub that
home, it is a legal obligation to have it in the hot tub whilst touching the switch.
has a maximum current draw of 20 amps
inspected and tested to ensure that it is should be fitted with a 25amp MCB.
compliant with Part P. This can be achieved
• Your hot tub should be protected against
in one of two ways:
earth faults also, by an RCD (residual
1. Appoint an electrical contractor who current device). This is a trip switch which
is registered with a competent person works to prevent the danger of electric
scheme. Visit the websites of the following shocks from damaged or waterlogged
organisations if you are unsure of who is Part cables and connections. A suitable rated
P qualified: 30Ma RCD is what is recommended
10 11Section 4 Section 5
DELIVERY OF YOUR SPA CHECKLIST BEFORE USING YOUR SPA
Access + Delivery Hiab Cranes organized by us will include The control panel operation (Section 7) is filled with valuable information to
Prior to delivery you must check that you 1 hour labour for the crane company. Any give you an idea of how your spa works and how to prevent any mishaps or
additional time required be changeable to the
have the relevant access for your spa. This damage to your new hot tub before you get to use it.
information can be found in the product customer.
specification in Section 1. If you are unsure and have any queries Fill It Up Power up the Spa
Please consider the following when checking regarding your access, we will be happy to
1. Place a garden hose into the filter area After checking all the fittings are tight and
your access assist by reviewing photo’s/videos sent by you.
(Let your hose run for 5 mins before are sure no leaks are occurring, you can
Site visits may incur an additional charge.
• Vehicle access for 3.5 tonne van putting into the spa to clear out any re-fit the side panel and turn the power on
For any support on this matter please contact stagnant water in the hose before putting at the isolator point. Read Section 7 on how
• The route the spa will need to take
our office on 01246 559071. it into the hot tub.) Also, it’s a good idea to operate your new spa controls and how to
• Any obstructions, such as electricity boxes, to use a hose-ended filter/water softner, turn on the hot tub.
Office opening hours are…
overhanging trees, gates, steps up or down. this will fill your spa from the pumps and
Mon-Fri 9am-5pm Hot tubs can take approximately 12 – 24
If access is not possible than a crane will be pipework first to prevent any airlocks in hours to rise to temperature. Heat time
required, this may require redelivery. Redelivery Saturday 9am-2pm
the system. Also, it’s a good idea to use a depends on spa size, voltage and other factors
and crane will incur additional costs. Alternatively please email us on hose-end filter/water softener will make such as outside temperature. Plug & Play hot
info@superiorspas.co.uk balancing water easier and to reduce the tubs take longer to heat than 32AMP.
amount of impurities that can contaminate
your water. At this point your hot tub Balance Your Water
should be turned off at the isolator. Test and balance your hot tub water before
2. Fill water to recommended water level as you introduce any sanitizers. It is important
indicated by the minimum water level in to balance prior to adding sanitizers to avoid
your hot tub. Low water levels can cause unwanted problems such as cloudiness,
damage to the pump and heater element discoloration or foul smelling water. Also,
so is good practice to top up your spa on keeping your water balanced is crucial
a weekly basis. If there is no water level to promote long equipment life, and
indicator, you should fit your hot tub to 1 healthy, clean, clear spa water. Poor water
inch above the top of the back jets management which results in components
of your spa degrading/failing can invalidate
3. Remove side panel and check for any
your warranty.
leaks around the plumbing. It is not
unusual for fittings to come lose during More information on treating your water can
shipment. If you do detect any small leaks, be found in Section 9.
you’ll want to hand-tighten them right
away. (Using a wrench can easily crack the
nut and cause the leak to worsen).
12 1314 15
Section 6
CONTROL PANEL OPERATIONS in.k300TM
Quick Reference Card
Please consult your spa user manual for complete info on the features of your spa system.
Setting filter or purge Setting filter cycle Setting filter or purge Setting economy mode Setting economy start time Setting economy duration
in.k300™ cycle start time
The display will show FSxx,
duration
(not available on purge
cycle frequency
The display will show FFxx,
This mode allows you to
lower the temperature set
The display will show ESxx,
“xx” representing the hour at
The display will show
Edxx, “xx” representing
Compact full-function keypad “xx” representing the starting systems) “xx” representing the number point of the spa by 20 °F which the economy mode the duration in hour of the
hour of the cycle. Use the Up of cycles per day. Use the Up (11 °C) during a certain period will become active. Use the economy mode. Use the Up
The Quick Reference Card provides an overview of your spa’s main functions or Down key to adjust The display will show Fdxx, or Down key to adjust the of the day. Up or Down key to adjust or Down key to adjust the
and the operations accessible from your digital keypad. the hours. Use the Light “xx” representing the dura- frequency. Use the Light key the hour. Use the Light key to hour. Use the Light key to
key to jump to the next tion in hours of the filter to jump to the next parameter, The display will show EPx, “x” jump to the next parameter, jump to the next parameter,
This QRC depicts a generic overlay, custom versions may vary. representing the state of the economy duration (Ed). temperature unit.
parameter, filter duration (Fd). cycle. Use the Up or Down economy mode (EP).
key to adjust the duration. programmed economy
Use the Light key to jump to The “Filter cycle” indicator (0 = disabled, 1 = enabled). When the Economy mode 24 = continuous economy
the next parameter, filter or lights up when filter is on Use the arrow keys to enable is ON, the display will toggle
purge frequency (FF). and flashes when suspended. or disable economy mode. between the “Eco” message,
Use the Light key to jump to the time, and the water
the next parameter, economy temperature.
0 = no filtration
start time (ES).
24 = continuous filtration
It is not recommended to set Note that the parameters for the economy mode settings are associated to specific low level configuration
Description this to "0". of the system that are not present in all software revisions.
Heater 1 Pump Model 2 Pump Model
Filter
Smart Winter Set Point Pump 1 Pump 1
Mode Light Up Pump 2 Light
Setting temperature unit Smart Winter Mode Cooldown Water temperature
regulation
Water temperature can be Our Smart Winter Mode After heating the spa water
Indicator lights Down Indicator lights Up / Down displayed in either Fahrenheit protects your system from to the desired Set Point, the Every 15 to 90 minutes
(°F) or Celsius (°C). The dis- the cold by turning pumps on heater is turned off, but its the pump will run to ensure
play will show F or C. several times a day to prevent associated pump (Pump 1 accurate water temperature
water from freezing in pipes. low-speed or CP) remains readings as well as avoid
Use the Up or Down key on for a predetermined heater activation in dry
Spa Functions to change the setting. Use The “SWM” indicator period of time to ensure conditions. After verifying
the Light key to save all the lights up when freezing is adequate cooling of the pump activation and taking
parameters. detected and flashes when heating element, prolonging a water temperature reading
the purge is active. its useful life. if required, the system
automatically turns the heater
on to reach and maintain
water temperature at
Set Point.
Indicator flashes when
taking water tempe-
rature reading.
Off Mode Pump 1 Pump 2 key Light key Up/Down keys
Pressing Pump 1 for 5 seconds Press Pump 1 key to turn Not available on all models Press Light key to turn light Use Up or Down key to set
will enable the Off mode. Pump 1 on at low speed. on. A second press turns desired water temperature.
This mode allows you to Press a second time to turn Press Pump 2 key to turn light off. A built-in timer The temperature setting will
stop all outputs including pump to high speed (with a Pump 2 on at low speed. automatically turns light be displayed for 2 seconds to Troubleshooting section
automatic functions such as dual-speed pump*). A third Press a second time to turn off after 2 hours, unless it confirm your new selection.
filter cycle, heat request and time turns pump off. A built-in pump to high speed (with a has been manually Should an error occur, the display will show one of the following error messages toggled with the clock and the water temperature.
smart winter mode for timer automatically turns dual-speed pump*). A third deactivated first. 2 pump spas have a
30 minutes to perform quick pump off after 20 minutes, time turns pump off. A built-in combined Up/Down key.
spa maintenance. When Off unless pump has been timer automatically turns The “Light” indicator lights up Hold the button to increase
mode is active, the display manually deactivated first. pump off after 20 minutes, when light is on. the parameter and release in.xe error codes Description
will toggle between the “OFF” unless pump has been the button to stop. Hold
message, the clock and the The “Pump 1” indicator manually deactivated first. the button again to decrease
water temperature. lights up when Pump 1 is on. the parameter.
The spa light will flash for With a dual-speed pump, The “Pump 2” indicator
a few seconds before the the indicator will flash when lights up when Pump 2 is on. The "Set Point" icon Hr
end of the 30 minutes to pump 1 is on at low speed. With a dual-speed pump, indicates that the An internal hardware error has been detected in the in.xe.
warn you that the system is the indicator will flash when display shows the Contact dealer or service supplier.
about to resume its normal pump 2 is on at low speed. desired temperature,
operation. Press Pump 1 NOT the current
or Pump 2 (if available) to water temperature!
restart the system before the HL
expiration of the 30 minute
delay. When the system The system has shut the heater down because the temperature at the heater has reached 119°F (48°C).
resumes its normal operation, * If single speed pump: press Pump key to turn pump on. Press Pump key Do not enter the water! Remove the spa cover and allow the water to cool down, then shut power off
the display shows “On“ for again to turn pump off. and power your spa up again to reset the system.
3 seconds.
AOH
Temperature inside the spa skirt is too high, causing the internal temperature in the in.xe
Programming Steps to increase above normal limits. Open skirt and wait until error clears.
FLO
The system does not detect any water flow while the primary pump is running.
Check and open water valves. Check for water level.
Clean filter. If the problem persists, call your dealer or service supplier.
Prr
Program menu Setting the clock Programming the filter/ A filter cycle consists of A problem is detected with the temperature probe.
purge cycles starting all the pumps and
Call your dealer or service supplier.
The program menu is the last parameter only. Enter the program menu by Setting the minutes: Use the blower in high speed for
accessible by holding down If there is no action taken holding down the Light key Up or Down keys to adjust Depending on system 1 minute (purge step) then,
the Light key for 5 seconds. for 10 seconds, the system for 5 seconds. The display will the minutes. Press the Light configuration your spa the pump associated with
In the program menu the will exit the program menu show the current clock setting key to jump to the next will perform either a filter the filter will run in low speed
following parameters can be without saving any changes. with the hour flashing. parameter, the filter or purge or a purge cycle. The filter for the remaining duration
OH
set: clock, the filter or purge start time (FS). cycle menu consists of the of the filter cycle (clean step). The water temperature in the spa has reached 108°F (42°C).
cycles, economy mode and Depending on factory settings following parameters: the Do not enter the water! Remove the spa cover and allow the water to cool down to a lower temperature.
temperature units. While you your system may be set to start time (FS), the duration A purge cycle is used when
are in the program menu, 24-hour time or 12-hour time.
Call your dealer or service supplier if problem persists.
(Fd) and the frequency the spa is equipped with a 24
use the Up or Down key to (FF). The purge cycle menu hour circulation pump which
adjust the parameters and Setting the hour: Use the Up consists of the following provides a continuous clean
use the Light key to jump or Down keys to adjust the parameters: the start time (FS) step. It consists of starting all
to the next parameter. hours. Press the Light key to and the frequency (FF). the pumps and blower in © Groupe Gecko Alliance Inc., 2015
The changes will be saved jump to the next parameter, high speed for 1 minute. All trademarks or registered trademarks
are the property of their respective owners.
after the confirmation of the minutes.
Printed in Canada
9919-101224-B Rev. 04-2015 www.geckoalliance.com
16 17Section 7
MAINTENANCE
Daily: It is possible to select how many It will be apparent when your water is pump, worn-out filters are unable to properly General Care
filtration cycles a day you want to your hot tub ready for a change when you can no longer trap contaminants. Vacuuming the spa: Debris from wind, trees
to perform. We advise to set your filtration control sud, scum and cloudiness of the Tip 2: Basic Rinsing and spa users will occasionally accumulate on
setting to run twice per day, for at least an water even though the key water balance the bottom of your spa. Your spa’s filtration
Your spa’s filter should be given a thorough
hour each time. measurements are all within the proper system will remove the smaller debris. Debris
rinsing once every 2 weeks. If you make
Weekly: It is good practice to test your parameters. Another alternative is to use that is too large or too heavy for the filtration
frequent use of your spa, however, you may
water a couple of times a week, then adjust a submersible pump, this will allow you to system will have to be removed by the use of
want to utilize this method of filter-cleaning
alkalinity, pH, sanitizer, and calcium hardness drain your hot tub much quicker. a spa vacuum or net.
on a somewhat more frequent basis. This
as required to bring the levels back in line NOTE: Always power off the spa before draining method is very simple and can often be Headrest Care: Remove and clean the
with the ‘okay’ range on your test strip pack. it. Do not power on until the spa has been accomplished with nothing more than a headrest cushion as needed with soapy water
If you’ve added sanitizer during the week, you filled to the water level line. garden hose and an old tooth brush. Taking using a cloth or soft sponge or brush.
may not need to add a weekly dose, so always Even though the spa is empty do not allow it care to remove every speck of dirt, use the Tip: always remove the pillows when adding
be sure to test before adding anything. to sit in direct sunlight and always return the hose to give your filter a vigorous soaking and chemical treatments to the spa water. Replace
Every Three Months: It is advised to drain spa cover. use the tooth brush to carefully brush out in after 30 minutes of running the chemicals
your hot tub every three months and refill If you intend to drain to shut down for winter, between the filters paper pleats. through the system with the spa cover off. This
with fresh water. Before you drain your hot please follow the steps in Section 11. If the filter is particularly dirty, all-natural will prolong their life and avoid reduce damage.
tub, add some hot tub flush to your hot tub cleaning products can be used in conjunction Maintaining the Cover: Use a household
and let this circulate through the lines and with this method. It is also important to rinse hosepipe to gently rinse the spa cover of
jets, this will eliminate any build up of bacteria your filter off in this fashion whenever you any debris.
and prevent biofilm. change the water in your spa, regardless of
Using a soft brush or sponge clean the cover
After the bacteria in your lines is dead and how recently its last cleaning took place.
with soapy water or a hot tub cover detergent.
circulating, completely drain the dirty water Tip 3: Cleaning Products Do NOT use on the inside of the cover.
out of your spa. Rinse with clean water then If your spa’s filter is exceptionally dirty you Tip: To prolong the life of the spa, handle with
drain. Clean your hot tub, wash or replace may want to consider incorporating the aid
Your drain valve will look something like this. To care or use a hot tub cover lifter and clean
your filter cartridges, then refill your spa with of cleaning products. Filter/cartridge cleaner
operate, unscrew the center section and screw regularly.
fresh water (Let your hose run for 5 mins has proven extremely effective in laying waste
before putting into the spa to clear out any in the drain valve adapter that arrived with NOTE: Do not use solvents, abrasive products
to caked-on dirt and calcium. Please follow
stagnant water in the hose before putting it your hot tub. The action of screwing in the or aggressive detergents e.g. containing
instructions on packaging. Ensure you rinse
into the hot tub). Consider using a hose filter/ drain valve adapter releases the water flow. alcohol or bleach.
the filter thoroughly and leave to dry out
water softener to prevent metals and other You may wish to attach a hose to the adapter completely before placing back in your spa. NEVER allow anyone to stand or sit on the
contaminants from entering your spa in the to run the water away. spa cover.
Tip 4: Mistakes to Avoid
first place. Panel Maintenance: Panels do not require
Filter Care When cleaning your hot tub filter, there are
After you refill your hot tub, balance the any special maintenance regime. To clean,
Cleaning your hot tub filter is a vital part of several things you should avoid. First off, do
water chemistry and use a shock treatment simply wipe down with a wet cloth. Never
hot tub maintenance and plays a key role in not attempt to clean your hot tub filter in a
to rid of any non-organic compounds that spray water against the panels as directly
keeping your hot tub’s water safe and clean. washing machine, dish washer or pressure
have entered via the hose pipe. Be sure to behind are electrical components.
While cleaning your hot tub filter may seem washer as the immense water pressure can
test the water one last time before stepping Spa Shell Surface: To maintain the sheen of
complex and cumbersome, it can actually be damage the filter irreparably. Secondly, do not
into it the first time. This will ensure your your spa shell, it is crucial that you do not
quite simple. This will walk you through the try to clean your filter with bleach or laundry
spa contains the correct amount of sanitizer use any abrasive cleaners. Only use specific
most common ways to keep your hot tub’s detergents, as they will cause severe foaming
to destroy contaminants quickly. surface cleaners.
filter spotless. problems with your hot tub’s water, much like
Draining Your Spa Tip 1: Filter Replacement other commercial cleaning products. NOTE: Regardless of your chosen cleaning
Approximately every 3 months it is method always ensure all the residue has been
Regardless of how clean you keep your
recommended to replace your water, the removed from the surface as this could result in
spa’s filter, it is imperative that you replace
frequency of which you replace your spa your spa having to be drained and refilled.
it at least every 6 – 9 months. In addition
water depends on regularity of use, care taken to putting a severe strain on your hot tub’s
in maintaining the water quality etc.
18 19Section 8
WATER CARE
Water Care Overview pH regulators Non-Chlorine Shock MAINTAINING YOUR SPA WATER
Creating and sticking to a water care plan for your For your santizer to work properly the pH These shocks won’t disinfect the water, so if you Use test strips to check the chemical and mineral
hot tub is the single most important thing you level of the hot tub water must be at the are worried about bacteria this isn’t the right one levels in your spa.
can do to keep your spa—and all the people who recommended level. This can be adjusted by to use. They are, however, great at oxidizing other You should be checking and adjusting the
enjoy it—healthy. using either a pH increaser or pH decreaser contaminants and cleaning up the water. chemical levels in your spa 1-3 times a week
Follow water care best practices, and you’ll depending on your tests. This type of shock is recommended for regular depending on your usage. To do this you should
prevent many potential chemistry issues. Shock Treatment use such as on a weekly basis to keep the water use appropriate test strips for the types of
REMEMBER—More is not best when it comes in great shape while you are using your spa on a chemicals you are using.
Don’t panic, this isn’t quite as drastic as it sounds. fairly regular basis.
to sanitizing!! Shock Treatment is simply carried out to prevent Chlorine—3 Way
Additional notes: the effects of organic waste compounds and Why Shock Your Water Bromine—4 Way
involves periodically adding an increased amount Remove organic compounds from the water: Both Above, inc Calcium Hardness—5 Way
1. Do not mix chemicals with each other before of chlorine or bromine to your hot tub; either
adding them to the water. Add only one If you use your hot tub often or you have 3 or Put these strips in your spa for 15 seconds,
a weekly or fortnightly dose is recommended, 4 bathers in there at once, the level of organic
chemical at a time depending on how often you use your hot Tub. remove the stripe and hold
compounds can spike quickly. Removing these
2. Never add concentrated liquid chemicals compounds is a must for clean water. strip horizontally and view results.
directly to the water. Always dilute Clarifiers
Kill bacteria: Chlorine and bromine based shock PLEASE NOTE: Only add one chemical to your
chemicals in a large plastic bucket or pail A Clarifier will help to keep your water crystal spa at a time.
before adding them clear and can be used on a weekly basis. It works compounds can easily kill bacteria growing
by fighting the particles that slip through the in the water so it is safe. However, if you use When adjusting hot tub chemical levels, add one
3. When diluting chemicals, always add them to other types of shock compounds, they will not chemical to the water, and then wait a full two
the water. Never add water to the chemicals filter system.
disinfect the water. hours before adding another chemical. This will
4. Always dilute the chemical slowly and evenly We understand that the above may seem like allow the chemicals to disperse naturally and will
a daunting proposition, but it really isn’t. Your Remove bromamines or chloramines from the
before adding into the water. Never add any hot tub: Adding shock once a week will help help to maximize their effectiveness. Waiting
chemical, diluted or otherwise, into any health is important to us and by following these also minimizes the risk of a chemical reactions
simple procedures you will ensure that your Hot break the bonds that form these contaminants
skimmer device so they can easily be removed from the water. between the additives that can cause problems.
Tub remains clean and sanitized. If you have any
5. Always store chemicals according to the concerns please don’t hesitate to contact us. Reactivate bromides in the spa: If your hot tub - Keep your spa cover off for at least 15 minutes
manufacturer’s label directions and keep them uses bromine, adding shock once a week will after you have added your chemicals.
out of reach of children DOSING YOUR SPA FOR THE FIRST TIME help activate it to properly clean the water of - Use an old jug to extract spa water and use this
6. To maximize efficiency of chemicals, change Shock your water your hot tub. to pre-mix your granulated chemicals.
the water in your spa every 3 months. - Keep your spa water running when you add the
Chlorine Shock How to Shock Your Water
Water Chemistry explained chemicals. Pour mixture into the spa filter housing.
These types of shock are both oxidizers and 1. Remove the hot tub cover to allow any gasses
Moderation is the key when adding any chemicals to be released - Pre-measure your chemicals before you add
disinfectants as well. They should be used them to your tub. NEVER pour chemical granules
to your hot tub. Everything you pour in affects periodically but not every single time you need to 2. Adjust the pH levels of your spa’s water to
something else. They all have the potential to directly into the spa. Make sure you are achieving
give your hot tub a good shock as the chemicals between 7.2 and 7.8 the right balance by measuring the chemicals
harm you or your spa and components if your can be rather hard on your hot tub’s plumbing if
chemistry isn’t balanced. 3. Turn off the jets but leave the circulation before adding them.
you’re not careful. pump running so the water is moving but is
So if you find you have too much bromine or Chlorine based shock is best used when you first not too agitated. Check the pH levels
chlorine in your hot tub, don’t worry! You can open your hot tub or when you change the water Add pH Plus (Increaser) or pH Minus (decreaser)
avoid complications by taking the simple steps to 4. Measure the amount of shock you need for
and when you need to give it a good cleaning the number of liters of water in your hot tub. as necessary.
bring it down to healthy levels as soon as possible. after a heavy bather load.
You’ll be back to enjoying your spa in no time. Check your shock’s label instructions to find Your pH should stay between 7.2-7.8. If the pH is
this information. off, first work to stabilise the total alkalinity. Then
Sanitisers 5. Add the shock to your hot tub carefully by make sure you have added the proper amounts
A sanitisers is absolutely essential. It doesn’t dosing this into the filter housing. of chlorine/bromine to your spa. And then if the
matter how clean your Hot Tub is, bacteria can still pH is still off, add a pH balance product to your
form. Our range of sanitising products – such as spa pH level.Your pH levels may be adjusted if: the
chlorine and bromine – will provide an excellent sanitiser you use is not working well, your spa has
defense against bacteria.
20 21cloudy water, scales have developed on your filter, change how quickly the tablets will dissolve, these
Probable Cause: Solutions:
or the water is causing skin and eye irritations. can be bought seperatley.
Check total alkalinity. Ensure that you follow the dosage guidelines on Cloudy Water • Dirty filters • Clean filters with a filter Cleaner or replace filters
the relevant product packaging. • Excessive oils or organic matter • Shock spa with sanitiser e.g. Non Chlorine Shock
Depending on the test reading, add Alkalinity, (moisturiser, fabric conditioners, (Bromine) or HTC Chlorine Shock
Do not over sanitize your spa with Chlorine or
Use Alkalinity Builder (to build up) or pH Minus Bromine. Make sure you use the recommended
make up • Add sanitiser (Chlorine or Bromine)
(to reduce) as needed. Use your test strips a • Improper sanitising • Adjust pH and/or alkalinity with pH/Alkalinity +Plus
level of Chlorine or Bromine. Over dosing can • Suspended particles or or pH -Minus
well-balanced spa should be between 80-120 cause serious damage to the spas equipment organic matter • In severe cases use a spa flush solution, Run jet
PPM in Total Alkalinity. and cover. • Overused or old water pumps, clean/replace filters, drain, clean and refill
If the total alkalinity goes above 120, you should If you find you have over sanitised your water
the spa
add pH minus (to reduce). If the test strip reads there are a few options to helps reduce the levels. Water Odour • Excessive organics • Shock spa with sanitiser
below 80, add Alkalinity Builder (to build up). in water • Add sanitizer
The first option would simply be to do nothing,
Add the granules to your spa and then recheck • Improper sanitisation, not • Adjust pH with pH/Alkalinity +Plus to
leaving your spa will allow the sanitizer levels to enough Bromine/Chlorine in recommended range
your alkalinity in around an hour. It is important to naturally decrease. It would be advised you don’t water • In severe cases use a spa flush solution, Run jet
maintain your alkalinity first because it affects your use the spa for a couple of days before you test • Low pH pump and clean/replace filters, drain,
overall pH re. the water again. If you find the sanitizer level is clean and refill the spa
Check for calcium hardness. still far too high, move on the next phase. Chlorine Odour • Chlorine level too high • Shock spa with sanitiser
The best way to keep the calcium hardness in The next step would be to remove your hot tub • Low pH • Adjust pH with pH/Alkalinity +Plus to
your spa in check is to use soft water in your spa. cover. This allows significantly more water (and recommended range
If your spa has too much calcium hardness, it will by extension, chlorine or bromine) to evaporate. Musty Odour • Bacteria or algae growth • Shock spa with sanitiser
cause scales to form in your spa. You can use a It will lower chlorine or bromine levels in your hot • If the problem is visible or persistent, drain, clean
spa defender product to protect against these tub, plus decrease your water level so you can and refill the spa
scales. On the other hand, if your spa does not move on to the next action. The water level will
have enough calcium hardness, the water will likely have dropped a couple of inches, and you Organic Buildup/ • Build-up of oils and dirt • Wipe off scum with clean rag
start to draw minerals from other sources, like can simply top up your spa with fresh, clean water Scum Ring • If severe, drain the spa, use Spa Surface cleaning to
the aluminum or iron in your equipment. In this around Spa protect the spa shell, and refill the spa
which will dilute the chlorine/bromine levels. Let
case, use a calcium booster to balance the calcium it circulate, then test it again. But if you didn’t Foaming Water • Build-up of oils and dirt • Add spa Foam Away product
hardness in your spa. lose much through evaporation, and your spa is • In severe cases use a spa flush solution, Run jet
Calcium hardness should stay between 100-250 still nearly full, you’ll need to remove some water pump and clean/replace filters, drain, clean and refill
PPM. Using a water softener at the time of filling so you can reduce the concentration of sanitizer the spa
the spa will help with this. with fresh water. This will be enough to lower Algae Growth • High pH • Shock spa with sanitiser.
the bromine or chlorine to the desired level in • Low sanitiser level • Adjust pH with pH/Alkalinity -Minus to
Use chlorine or bromine to sanitise your hot tub. most situations. If your spa water has been in recommended range
Make sure to use test strips to maintain the your hot tub for two or three months, it’s about • Shock spa with sanitiser, and maintain sanitiser level
correct chemical levels. time to drain and clean your hot tub anyway.
Chlorine and Bromine can be purchased in Also, if your water chemistry has been difficult Eye Irritation • Low pH • Adjust pH with pH/Alkalinity +Plus
to balance aside from high sanitizer levels, that’s • Low sanitiser level • Shock spa with sanitiser, and maintain sanitiser level
granular form or in 1-inch tablets. It is useful to
have both, as if you are using tablets and need another indication that it’s time to drain and
a boost it is easy to add a little extra granules to clean. In either case, it makes more sense to start Skin Irritation/Rash • Unsanitary water • Shock spa with sanitiser and maintain sanitiser level
with a full load of fresh water than trying to top • Free chlorine level above 5 ppm • Allow free chlorine level to drop below 5 ppm before
your spa water. Granular Chrlorine or Bromine is spa use
usually dissolved in warm water and then applied off old or highly unstable water.
to the water, tablets are usually placed into a Stains • Total alkalinity and/or • Adjust total alkalinity and/or pH with pH/Alkalinity
pH too low +Plus
floating dispenser which has a flow regulator to
• High iron or copper in • Use Spa Stain & Scale to inhibit metals
source water
Scale • Total alkalinity and/or • Adjust total alkalinity and pH with pH/Alkalinity
pH too high –Minus
• High calcium content in water • If scale requires removal, drain the spa, clean spa
shell with Spa Surface Cleaner, and refill the spa
• Add Stain & Scale and balance the water using pH/
Alkalinity +Plus or pH –Minus
• It is advised to use Test Strips showing Water
Hardness
22 23Section 9 Section 10
PREPARE YOUR SPA FOR A HOLIDAY SPA WINTERISATION
Less than 7 days… More than 7 days… If you do not intend on using your spa 7. Take the cover off your tub. At this time, it’s a
For shorter stays away from the house, there are For longer holidays of over 7 days, it’s extremely throughout winter it is important you prepare good idea to clean them with filter cartridge
a number of water treatment options available important that you take the time to prepare your your spa for winter cleaner and store in a dry place
dependent on the duration of your absence from hot tub correctly. PLEASE NOTE: If any water is left in your hot 8. Use a wet and dry vacuum to make sure that
the house that will ensure that your hot tub water 1. Test and balance the alkalinity and hardness tub, it can freeze and cause issues when re- the filter housing has no water in it
and equipment stays healthy and balanced, and level of your water commissioning your hot tub after winter. 9. Open up the cabinet to your hot tub and
ready for when you return. locate the pump or pumps. If there are unions
2. Clean your filter thoroughly or just replace it What you will need: Hot tub flush
Here’s a 6 step rundown of what to do before with a clean one while you’re away that attached the PVC pipe to the pump(s),
departure: 1. Drain valve (provided with the spa from new) loosen them. Remove all the drain plugs from
3. Add an appropriate amount of sanitizing or submersible Pump
1. Test and balance the alkalinity and hardness the pump(s) as well. This will allow water to
tablets to a floating dispenser. If you can, ask 2. Wet and Dry Vacuum
level of your water drain from your pipes if condensation builds up
a neighbor to come by every few days to add
3. Filter Cleaner inside. Make sure to keep the drain plugs in a
2. Clean your filter thoroughly or just replace it in a few appropriate chemicals
safe place that you’ll remember(place them in a
with a clean one while you’re away 4. Shock your water with sanitizer before 4. Hot Tub Surface Cleaner
sandwich bag and sellotape to the pump)
3. Add an appropriate amount of sanitizer to a you leave 5. Hot Tub Cover cleaner
10. Clear out the pipework. Take a wet and dry
floating dispenser - Shock your water with 5. Add water clarifier Step by Step…. vacuum and turn the setting to blow, or
sanitizer before you leave
6. Secure hot tub cover 1. Remove the filters whatever will force air out instead of suction.
4. Secure hot tub cover
7. If you wish, you can drop the temperature 2. Put the correct dosage of hot tub flush 11. 11.Get in your empty hot tub and place the
5. If you wish, you can drop the temperature to to save energy and money or it is possible to wet and dry vacuum hose up to all your jets.
in spa and circulate with all jets on for 30
save energy and money. place your spa in sleep mode. Please refer to Work your way around the entire hot tub
minutes. Switch off at your main power
6. Do not turn off the power to your hot tub. the control panel operations for instructions supply. Ensure there is absolutely no power until you’ve blown out every single jet. To be
of how to do this getting to your hot tub thorough, repeat this process
8. Use a Hot Tub Protection Bag. This will also 3. Drain the water. Using a submersible pump 12. Now that you’ve blown out the pipework,
help cut down electricity cost and protect or the drain plug, begin draining your hot tub you notice water in the tub. Make sure you
the external sides of your spa. Available to completely. If you decide to use a sub pump, get all the water out of the tub by using a
purchase separately make sure when you’re finished to remove submersible pump, wet and dry vacuum, or a
the drain plug from your hot tub anyway to sponge. Ensure the spa is completely dry
drain of as much of the water as possible 13. Now that you have an empty hot tub, it is
4. If you use the drain plug the hot tub will allow recommended you clean the shell thoroughly
you to attach a garden hose to it. A sub pump with a hot tub surface cleaner. If the cleaner
is recommended instead of the drain because you use requires you to rinse with water,
the pump works much faster please ensure you remove that water
completely.
5. Check to see if your hot tub has an air blower.
If it does, then you should get the remaining 14. 14.Deep clean the cover by using a hot tub
water out of it. To do this, turn off the heater cover cleaner on both the outside and inside
– this will prevent the heater from being 15. 15.It’s important that you secure the cover to
damaged when you turn the hot tub electric your hot tub by using the straps. If your hot
back on (the heater element should never run tub cover will lock to your tub, then do so
without water) 16. As an extra precaution you could purchase a
6. Put the cover back on the hot tub and turn on Hot Tub Protection Bag.
the electric – this will run the air blower. Let it
run for about 30 seconds, then shut the power
off to your hot tub. It would also be a good
idea to completely unplug the hot tub if it’s not
hard-wired
24 25Section 11
HOT TUB TROUBLESHOOTING
SERVICING
The Problem The Likely Cause(s) Troubleshooting Solutions Do you need to call a
It is important to service your spa, without regular care and maintenance, parts professional technician?
such as the heater, pumps and pipe-work will eventually develop a build-up
The spa is • Power failure • Check for problems with • Contact an electrician
of dirt and debris commonly referred to as bio-film, this contains parasites, inoperative • The breaker has your power source if your power source is
viruses, bacteria and mould – all of which are extremely difficult to remove. tripped • Reset the breaker inoperative
• Heater’s high-limit • Disconnect the power for • Call for your electrician
Draining and re-filling your spa alone will not tackle the build up of contaminants within the pipe work.
thermostat has tripped 30 seconds to reset the if the breaker won’t
Having your hot tub serviced annually will dramatically help towards keeping your spa in a hygienic • Spa lock is activated thermostat; then check reset
state whilst maintaining the key components through the routine safety and diagnostics test. Not for clogged filters • •Call for spa service
servicing your hot tub may result in your warranty being void. Please contact your local Superior Spas • Deactivate the spa lock if the high-limit
dealer to arrange your service. thermostat has tripped
Spa won’t heat, • Air lock was created • Remove air locks by • Call for spa service if the
even while the jets after filling the spa loosening pump and/or heater not working
and lights operate • Blocked filters heater unions • Call for spa service if
Section 12 • Failed air circulation • Check for blocked filters, the circulation pump
WARRANTY
pump or heater try removing filter and see has failed
if spa heats okay
• Check for water
movement
Your hot tub comes with a warranty to cover you in case of any breakdowns or
Jet operation is • Spa water level is • Add water to the spa • Reach out to your
damaged parts. Details of your warranty are available from the Superior Spa’s weak or surging too low • Clean the filters dealer if you have
dealer you purchased your spa from. • Filters are clogged • Open the air control lever further questions about
• Air control lever • Turn individual jets if optimal jet performance
In such a case where you need to log a warranty claim, please visit superiorwarranty.co.uk is closed not working and maintenance
where you will be asked to create an account and log your claim. ALL claims must be processed
via the online system before we can proceed.
Light is inoperative • Spa lock is activated • Deactivate the spa lock • Call for spa service if
• Light wiring or assem- • Replace the light assembly you are unsure of how
bly is faulty to replace your light
assembly
Flo, Htr dry, Dr, • Filters may be blocked • Check and replace/clean • Call for service on no
Dy displayed • Circulation pump may filters if needed water movement
have failed • Id the water in the
spa moving
Remote responds • An outside source • Change the channel on • Reach out to your
intermittently is interfering with the remote by pressing dealer with further
within the 30-foot the signal the Lights button on questions about
range the dock unit until the operating your control
buttons flash and you see panel and remote
a change channel screen
on the remote; press UP
or DOWN to adjust the
channel, and OK to set it
Touchscreen • Remote is not paired • Press the Jets button on • Contact your dealer
continues to read with the control panel the dock unit until the for technical support
“Searching for spa” buttons flash; press and if problems with your
on a black screen hold on the screen until control panel or
Pairing Yes/No displays; remote continue
press Yes to pair
26 27You can also read
