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April 2020
In this month’s issue:
Director’s point of view from Peter Faul
pwGO website announcement
Connector
Metrix Update
YPOTY 2020 Update
Future Governance Article from Dave Morgan
News and views from the co-operative.
Chair update.
What an incredibly crazy and sheet, and with the resilience and interest in the future governance
saddening couple of months flexibility to weather this event. of the co-operative, and who also
we’ve seen, particularly during The investment we’ve made in demonstrate the core attributes
March, with the spread of digital and technology solutions for development and mentoring
COVID-19 creating a deadly will also stand us in good stead, as potential future directors.
worldwide pandemic, and as I and due to the foresight of our
write this, New Zealand with an management team we have a
increasing number of confirmed good level of stock in both Metrix
cases and now in the early and Plumbing World to support
stages of a Level 4 Alert. Whilst our customer’s needs over the
a number of our customers forthcoming months.
are still operating as ‘essential
services’, many of our members So, as we navigate these new and
businesses will undoubtedly be unprecedented times in New
significantly impacted by the Zealand, we’ll continue to operate
trading restrictions imposed, and the business in the most effective
as a co-operative we’ll continue and efficient manner, with the
to work with our shareholders best interests of the co-operative
during these turbulent times. paramount in our thinking. To
underpin this, we’ve engaged
Obviously both Plumbing World Richard Westlake the founder
and Metrix are also severely of Westlake Governance to carry
affected by this sudden reduction out a review of both the Board
in customer demand, which has and Executive team over the next
resulted in our business virtually few weeks. Many of you will have
shutting down for at least the heard Richard speak at our AGM
next four weeks. This will create last August about governance
a significant drop in both our in the co-operative sector, and
revenue and profit, and whilst we how sound board leadership and
don’t expect this to impact on the direction for the business will
level of dividend we pay on our become increasingly important as
redeemable preference shares, we grow and develop our vision of
it is likely to mean that a lower being a 100-year co-operative.
than previously anticipated rebate
dividend will be declared on our To continue that process of
ordinary shares for the current developing our governance
financial year. A more detailed capability, we’ll again be running
announcement in relation to this our NZPM Future Governance
change is available on our NZPM Programme in 2020, and
website: www.nzpm.co.nz applications are now open
through until 17th July for up
Fortunately, the work we’ve done to two shareholder members
over the last 18 to 24 months sees to participate. We’re seeking
the co-operative in good financial applicants who have a strong
health, with a strong balance
This is a fantastic opportunity and to consider a scenario where carefully over the forthcoming
to learn more about your we may be in lockdown (or a period will be critical to your
board and how they operate, restricted state) for longer, and resilience.
and at the same time receive where commerce may take
some professional training as a significantly longer than expected Kind Regards,
company director. to return to sustainable levels. For
those working in the construction
Finally, whilst we’re all obviously market, the risks associated
hopeful of a return to at least with working for companies and
some level of normality after the developers with the thin balance
next few weeks, I urge all of our sheets frequently seen in this John DeBernardo
members to look at their own sector are huge. Managing your NZPM Chair
business restart plans carefully, creditors, debtors and cashflow
A word from Rob Kidd.
As John has already said, we are further restrictions such as; With both of these technologies
now operating in unprecedented • A possible extension of Level 4 you are able to order product for
times. delivery direct to your workshop
• A drop to Level 3 which may still
or construction / plumbing
During the course of the incur a number of travel and
site — no travel by you or your
Governments Level 4 COVID-19 other restrictions imposed by
tradespeople required.
national lockdown, Plumbing the government
World are able to continue • A drop to Level 2 where people If you wish, you can also order the
providing product for essential / may still choose to travel less product and have it ready for pick
emergency service work. up from your local branch without
The pwGO App which was having to come in and pick the
While our branches remain shut, launched late last year is already items yourself.
you are able to utilise our call-out up and operating for use on
service to access product you mobile devices, and will enable Thank you for your support
need for undertaking emergency you to continue ordering product of Plumbing World and let’s
work — please refer to the under Level 2, 3 and Level 4 continue to work together
communication we sent you on scenarios. through these challenging times
Tuesday 24th March and again to ensure your co-operative
on Friday 27th March where If you don’t have the pwGO App continues to be strong and
we outline what constitutes loaded and want to know more resilient through the months and
emergency work and then access please contact your Plumbing years to come.
the call-out service by ringing World sales representative or local
your branch manager directly on branch manager — both groups Regards,
their mobile phone. are available by mobile phone or
Rob Kidd
email — to enable the service you
If you don’t have their mobile Plumbing World GM
require.
number already loaded on your
phone, or for some reason can’t We are also on track for pwGO
get hold of the branch manager, Online (the online programme
please go to www.plumbingworld. to replace the existing tradepass
co.nz and click on the “on-call trade portal) to go live in April.
request” tab which will take you Developed utilising the same
through to your branch and either technology as the App, pwGO
the manager’s mobile number or Online is super user friendly, will
another person from the branch. enable you to easily search for
Please also follow us on our product including photographs
Facebook page ‘Plumbing World and product specification
NZ’ for up-to-date COVID-19 information, order product from
information as well. Plumbing World online from your
computer, as well as provide your
We are also anticipating that invoice statements and product
beyond April 22nd, there may be catalogue information.
2020 Future Governance Programme.
who have indicated a strong opportunity for up to two
desire to be involved in the future shareholder members each
governance of the co-operative, year to become involved in
and who also demonstrate the the governance aspect of the
core attributes for development co-operative by learning more
and mentoring as potential future about your Board and how they
Applications are now open for our directors. operate, whilst at the same time
2020 NZPM Future Governance receiving professional learning as
Applicants will be shortlisted and
Programme. a company director.
interviewed by an independent
Following the success of this selection panel during July, and We are currently seeking
initiative over the last three years, the successful candidates will be applications to participate in the
the NZPM Board is pleased announced at this year’s AGM in 2020 programme from interested
to announce the opening of Rotorua in August. ordinary shareholder members
our 2020 Future Governance until 17 July this year.
This year we’ve lengthened the
Programme, as we continue programme, and the selected If you have any questions or
to help foster future elected candidates will be expected would like to apply to participate
director capability from within to attend and participate in in the programme please
our ordinary shareholder NZPM Board meetings between contact us at:
membership pool. September 2020 and August governance@nzpm.co.nz,
The objective of the programme is 2021. During that time they’ll also or you can speak direct with
to identify potential future elected receive some Institute of Directors NZPM Group Chairman John
directors for the NZPM Board, by structured governance training, DeBernardo on 021 424 944.
selecting up to two shareholder and one-on-one mentoring
applicants to participate in the from an independent professional
programme in this year. director.
It is expected that the successful The NZPM Future Governance
applicants will be shareholders Programme offers a great
pw
Access everything!
One login ID, linked with a Plumbing World trade account is
all you need to access both the pwGO website, and the pwGO app.
If you are already registered on the pwGO app, you can login to the new website platform using the
same login details. Any new or existing TradePass users will need to register on the website.
Website
pwGO website going live
in April!
AVAILABLE APRIL
Order Products.
Thousands of products to shop from our
trusted suppliers.
Spec & Safety Data Sheets.
View and download specification and
safety sheets.
Custom Lists.
Create and manage products with
custom lists.
Invoices & Statements.
Account owners can view and download
account financials.
Manage Users.
Account owners can manage their staff
user profiles.
https://www.pwgo.co.nz/
Eat Up NZ.
Plumbing World has recently signed up to a
new community initiative called Eat Up NZ.
Eat Up New Zealand is a registered charity
that engages corporate groups to make
free lunches which are given to schools to
help support students who arrive to school
without adequate food.
They are currently supporting 20 schools in
the Manawatu, Rangitikei and Horowhenua
areas, with ambition to grow as they bring on
more corporate supporters to host sandwich
making events. The Plumbing World
Support Office will have their first sandwich
making event later in May (all going well
with Government restrictions). This will
form part of a team bonding exercise and
will take 60 mins for all Support Office staff
to be involved in. This aligns well with our
co-operative principles and we are proud
to support this initiative to support our
communities.
Director’s point of view - Peter Faul.
Hello to all. our customers are placed will side in the best possible shape.
What a crazy time to be writing to be vital to having our business’s We can and we will, it’s what
you. I could never have envisaged positioned to match their needs. Kiwis do; Embrace the challenges
only a few weeks ago we would In the jobbing market there is head on.
all be in a national lockdown. Like likely to be some pent up demand
you I am sure, I have fingers and that will require our attention and
Regards to all.
toes crossed it will not have to go could provide some bounce in the
short term. Commercial projects Peter Faul
on too long.
already underway hopefully Director NZPM and fellow
As a new director to NZPM I Businessman
will continue to completion,
still couldn’t be more excited to
however, there is no guarantee.
have joined the board. I love big
I will be keeping in contact with
challenges and this certainly
larger clients to keep a close eye
meets that criteria. Even more
on developments during the
exciting is the strength of the
lockdown to make sure we have
company, its balance sheet and
the ability to adjust accordingly.
the commitment of its amazing
people led by an extremely We are potentially in one of the
focused executive team. Their luckier industries as demands for
preparedness will have the our services won’t dry up as they
company in the best possible did with the Hospitality industry.
shape to resume business as soon Based in Queenstown I can tell
as the chance arises. you the immediate effect on
tourism has been devastating.
What happens when we get
Spare a thought for everyone
to restart our businesses will
affected at this time, we need to
be top of mind for all. There is
pull together as an industry and
much we don’t know at this
as a nation to get out the other
time but determining where
Future Governance - Dave Morgan.
“I do what I do, not for thanks but Holding to Account and Effective most importantly, how I have
only because it’s the right thing Compliance, don’t get overawed grown professionally through this
to do” is a mantra I believe in by them just understand them great initiative.
not only in my business life but and learn that they are the guide
also my family life. Being part of to help you make good decisions
Thanks to NZPM for the
the NZPM Future Governance at a board level. Sounds deep
opportunity.
Program has shown me that as but it’s actually not. As mangers
a co-operative we have a very and business people we actually
dedicated Board and Executive engage in most of these daily, it’s Dave Morgan
team who demonstrate this ethic just someone put a fancy name to
in every action and decision that them.
is made. Secondly, get involved put your
My journey through the last year hand up and be prepared for a
as part of this programme has very insightful journey. The people
helped me develop both as a on the Board and Executive
manager in the business I am team are there to help/guide and
currently managing, and it’s also support the programme, and if
taught me to look above the you listen, you will not only enjoy
business from a Governance level. the journey but you will take away
This insight is what I would like to insight that will assist you back in
share with anyone considering your own business.
joining the Future Governance Lastly, call me and at the cost
programme, so here goes. of a beer I will tell you what
Firstly, understand the “Four this journey has meant to me
Pillars of Governance” being personally. I’ll tell you about the
Determining Purpose, An new network of friends I have
Effective Governance Culture, met, the insight I have learnt and
Obituary - Pekka Orpana.
In mid-February we were range of strategies to improve the
saddened to hear of the loss efficiency and profitability of the
of former NZPM Group CEO business including the opening
Pekka Orpana, who passed away of showrooms, instigation of the
suddenly. Pekka was appointed new Cross-Dock Facility, and a
to the role in 1998 following the review and restructure of the
retirement of Paul Cowan, and senior management team.
after a lengthy recruitment
Pekka left NZPM in 2004 during
process in both New Zealand and
which time he had seen a huge
Australia.
change in the co-operative, with
Arriving with a sound knowledge sales increasing by over 50%,
of the plumbing industry significantly improved customer
through his time with Tradelink service and a steady increase in
in Australia, Pekka very quickly shareholder membership.
picked up the nuances of a co-
The NZPM Co-operative extends
operative company by touring
our deepest condolences to the
the country and visiting every
Orpana family on their loss.
Plumbing World branch. He then
commenced implementing a
Metrix Update.
To our Metrix customers, friends all of our training modules, weeks well and safely. Wishing
and families. reviewing pricing, working you all the very best until we see
remotely with Metrix Parnell you again.
New Zealand, like the rest of
clients on their specifications, and
the world, is experiencing an
updating our spare parts book.
unprecedented and incredibly
Kind regards,
challenging time that will impact In coming weeks we will also be
massively on all of our health, assisting Plumbing World with Garry, Andrea, Lorelei, Steve, Sally,
wellbeing, livelihoods and way some online product training for Fleur, Vernon, Nadeem, Devon,
of life. their team. Arezou, Anca, Ronita, Rikki-Leigh,
Jono, Craig, Sharleen and Paul.
Metrix will be adhering strictly to Though this time, our customer
the Government’s edict that will services team will still be able to
effectively lockdown New Zealand. take your calls on 09 444 5656.
Our showroom and warehouse From time to time family duties
will be closed from Thursday may mean the phones will not be
March 26 and will reopen on attended, but you have the option
Wednesday April 22, or whenever of leaving a voice message or
the Government declares it safe emailing us at info@metrix.co.nz.
and appropriate We will respond to you as quickly
to do so. as we can.
All of our staff will be working If you would like to access our
from home as required as well new bathroom design collection
as working on initiatives that brochure, you can view it online,
will improve our business when or download it from our website:
we are able resume business www.metrix.co.nz.
operations. These include
We hope that you, your family and
upgrading our website, updating
friends all weather the coming
Young Plumber of the Year 2020.
THERE CAN ONLY
2020 promised to be an exciting year for Plumbing World’s
Young Plumber of the Year – with incredible products
to showcase from our gold and silver sponsors, and over
BE ONE
THE R I S E O F T HE YO U NG P LU MBE R
21 D
$50,000 worth of amazing prizes up for grabs.
$50,000 INCLUDING A TRIP TO
20 E
TOTO INDONESIA &
$30,000
However, following the Ministry of Health guidelines IN PRIZES
L N
WORTH O F TO O L S
TO BE WON! F R O M T O O LW A R E
relating to COVID-19, we have to regretfully postpone the
Andrew Bright 2019 Young Plumber of the Year winner – Warwick Kirwan Plumbung Ltd
TI O
2020 Young Plumber of the Year competition until 2021.
N P
As the Young Plumber of the Year is a pinnacle series
U ST
of events on the industry calendar, planning will now
O
shift to the 2021 competition. We highly encourage
P
young plumbers to enter over the duration of this year,
as any entries received during 2020 will automatically be
transferred to the 2021 competition.
IT’S FREE TO ENTER! ASK YOUR BRANCH
For further information on the competition, including MANAGER OR VISIT WWW.YPC.CO.NZ
eligibility, prize pool, sponsors or to enter, visit https:// THANKS TO O UR SPONSO RS
youngplumbersclub.co.nz/young-plumber-of-the-year.
Take care,
The YPC team SUPPORTED BY: Bromic Ltd, Heron Plumbing Ltd, HiFlo Plumbing, Hutt Gas & Plumbing Systems Ltd, Milwaukee, RMC, Toto and Whitehead Plumbing & Gas Ltd
Shareholder loyalty.
We love celebrating your loyalty to our co-operative and it’s great to see shareholders being
acknowledged. Congratulations to everyone who has recently received their loyalty awards.
50 40
YEARS YEARS
Stuart Gladding of Alpha Plumbing accepting his 40 year
Mr D A Busst accepting his 50 year loyalty award, presented loyalty, presented by (left to right) Marcel Virtue (North Shore
by Blair Funnell (Palmerston North Branch Manager). Branch Manager, Rob Kidd (PWL General Manager) and Tristan
Wilkinson (Northern Region Regional Manager).
20 20
YEARS YEARS
Graham Anderson of Aquatite Plumbing and Drainage Steve Sowerby of Coastal Drainage accepting his 20 year
accepting his 20 year loyalty award, presented by James loyalty award, presented by Edin Gribbin (Thames Branch
Montgomery (Manukau Trade Supervisor). Manager).
10 10
YEARS YEARS
John Wavish from Amazon Plumbing and Gasfitting
accepting his 10 year loyalty award, presented by
Marcel Virtue (North Shore Branch
Paul Martin of Paul Martin Plumbing accepting his 10 year Manager).
loyalty award, presented by Lance Walters (Whangarei
Branch Manager).
NZPM’s Mission
To contribute to our members’ business success by Part of our NZPM Co-operative
representing their interests and delivering
performance excellence.
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