COMMUNITY CONNECTIONS - 2021 St. Thomas & Elgin County - A resource guide to basic needs, support & services
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COMMUNITY CONNECTIONS St. Thomas & Elgin County 2021 A resource guide to basic needs, support & services 1
We are pleased to present the 2021 edition of Community Connections St. Thomas & Elgin County. This guide is for informational purposes only. Information contained in this publication has been gathered through The Healthline database. The information has not been independently verified. For confirmation of the information listed, or any additional information on a program, please contact the organization or program provider directly. 2
211 connects people to the right information and services, strengthen Canada’s health and human services, and helps Canadians become more engaged with their communities. When you don’t know where to turn call 2-1-1 or visit 2-1-1 Ontario website. 3
Contents Childcare ................................................................................................... 6 Clothing & Household Items ................................................................... 10 Community Centre .................................................................................. 11 Domestic Violence & Sexual Assault ....................................................... 13 Education ................................................................................................ 14 Employment & Training .......................................................................... 19 Financial Support .................................................................................... 22 Food ........................................................................................................ 24 Health Care ............................................................................................. 28 Housing & Shelter ................................................................................... 34 Identification ........................................................................................... 39 Immigrant, Newcomer & Refugee Services ............................................ 40 Legal & Advocacy .................................................................................... 41 Libraries................................................................................................... 43 Mental Health & Addictions.................................................................... 44 Parenting ................................................................................................. 50 Senior Services ........................................................................................ 51 Transportation ........................................................................................ 52 Index........................................................................................................ 54 Notes ....................................................................................................... 59 Notes ....................................................................................................... 60 Special thanks to our community partners............................................. 61 5
Childcare St. Thomas Elgin Childcare Services - 1-888-722-1540 https://onehsn.com You may apply to as many child care programs as you like. By applying online, you do not need to contact multiple child care programs. Complete and submit an online application to place your child on the waitlist for any of the child care options. Once your account has been created, you will need to provide information about you and your family on the application form. The information you provide will be used to suggest child care options. The childcare provider will contact you when a space becomes available. Corner View Child Care - 519-633-7900 11 Park Ave. St. Thomas, ON N5R 4P4; www.ymcawo.ca Mon-Fri 6am-6pm Nonprofit child care and school age programs for children from birth to 12 years Contact centre for an application Eligibility: Child Care Program - Children birth to 6 years School Age Program - Children in Junior Kindergarten to 12 years. Dutton Co-Operative Child Care Centre - 519-762-2399 3 Lions Rd, Dutton, ON, N0L 1J0; www.duttonchildcare.ca Mon-Fri 7am-6pm Licensed child care programs for infants, toddlers, preschools, kindergarten and school age children. Before and After-School Program locations; Dunwich Dutton Public School & Aldborough Public School Call or apply online at the St Thomas-Elgin Child Care and Waitlist Application Registry Eligibility: Child Care - Children birth to 5 years; School Age Program - Children 6-12 years. 6
EarlyON Child and Family Centre - St. Thomas-Elgin - 519-631-9496 Programs are located in St. Thomas and across Elgin County. Check website for program locations and times; www.stthomaselginearlyon.ca EarlyON Child and Family Centres offer free, high-quality drop-in programs for families and children from birth to 6 years old. You can learn and play with your child, meet people, and get advice from early childhood professionals. EarlyON Child and Family Centres are open to all families in Ontario. They are welcoming places that offer a range of services and resources, where you can: • Connect with other families with young children; • Find new baby support and parenting workshops; • Engage in activities such as play and exploration, storytelling, and creative expression; • Get advice from professionals to support child development, nutrition, positive guidance strategies and more; • Find out about other family services in your community. N'Amerind (London) Friendship Centre - 519-672-0131 260 Colborne St, London, ON, N6B 2S6; www.namerind.on.ca Mon-Fri 10am-3pm Promotes the physical, mental, emotional, spiritual well-being of Native Peoples, specifically urban Native Peoples. Culturally relevant programming and the promotion of urban native self governing institutions and family support Call or visit; no referral required Eligibility: People of Aboriginal, First Nations Ancestry and their families. Milestones Children’s Centre - 519-631-0952 5 Shaw Valley Dr St Thomas, ON N5R 6J9; www.milestonescc.ca Mon 6:30am-Fri 5:30pm Child care program for infants, toddlers and preschool age children Call to register Eligibility: Child Care - Children birth to 4 years. School Age Program - Children 4-12 years. 7
Next to Mom - 519-644-0201 231 College St, PO Box 249, Belmont, ON, N0L 1B0; www.nexttomom.ca Mon-Fri 7am-5:30pm Child care program for infants, toddlers and preschool age children; full-day available. Before and after school program and care on days when school is not in session for school-aged children. Licensed by the Ministry of Education in accordance with the Child Care Early Years Act Call or apply online the St Thomas–Elgin Child Care Registry website Elgibility: Child Care - Children birth to 5 years, School Age Program - Children 4-12 years. Robin's Nest Early Childhood Education Centre - 519-631-1658 8 Hammond St, St Thomas, ON N5P 2B5; www.robinsnestchildcare.ca Mon-Fri 6:30am-5:30pm Child care program for infants, toddlers and preschool age children, before and after school program for children in JK and SK Call or visit Elgibility: Children birth to 5 years. St Thomas Co-operative Nursery School - 519-631-7899 Centre Street Baptist Church, 28 Southwick St, St Thomas, ON, N5R 3R8 www.stthomaschildrensservices.ca Mon-Fri 9:15am-11:45am Nursery school and preschool program Eligibility: Children 2 to 5 years. St. Thomas Early Learning Centre - Aylmer Centre 519-631-7018 ext 128 344 Talbot St E, Aylmer, ON, N5R 5G5; aylmer@earlylearningcentre.ca Mon-Fri 6:30am-5:30pm Child care program for infants, toddlers, preschool age children and school-age children (6-12 years) Eligibiltiy: Children 12 years of age and younger 8
St Thomas Early Learning Centre - Aspen Ave and Continuous Care Centre - 519-631-7018 ext 126 519-633-9002 1 Aspen Ave, St Thomas, ON, N5R 5G5; www.earlylearningcentre.ca Mon-Fri 6am-8pm extended, weekend, overnight care available Child care program for infants, toddlers, preschool age children and school-age children (6-12 years) Continuous Care Program - Provide extended hours until 8 pm, 6 days a week Eligibility: Child Care - Children birth to 12 years; Continuous Care - Children birth to 12 years for families that are experiencing a temporary emergency, crisis, or stressful situation. St Thomas Early Learning Centre - Elgin Home Child Care 519-631-7018 ext 110 Dalewood Centre, 575 Burwell Rd, St Thomas, ON, N5P 0B4 www.earlylearningcentre.ca Determined by individual caregivers Licensed home-based child care program offering supervised care for children in approved caregivers homes Call, no referral required Eligibility: Children 3 months to 12 years. St. Thomas Early Learning Centre - Orchard Park Centre 519-631-7018 ext 124 200 Peachtree Blvd, St Thomas, ON, N5R 4Y8; orchardpark@earlylearningcentre.ca Mon-Fri 6:30am-5:30pm Child care program for infants, toddlers, preschool age children and school-age children (6-12 years) Eligibility: Children 12 years of age and younger Tiny Tots Co-operative Nursery School of Aldborough - 519-785-2164 Aldborough Public School, 11443 Furnival Rd, Rodney, ON, N0L 2C0 Toddler Program; Wed 9:30am-12noon Preschool Program; Mon, Thu 9:30am- 12noon EarlyON Play Groups; Tue, Fri 9:30am-12noon Baby Time; Wed 1pm- 3pm; Nursery school licensed by the Ministry of Education toddler and preschool programs, drop-in EarlyON play groups Eligibility: Toddler Program; Children 20-30 months Preschool Program; Children 30 months to 4 years EarlyON Playgroups; Children 0-6 and their caregivers. 9
YWCA St Thomas-Elgin - School Aged Childcare - 519-631-9800 16 Mary St W, St Thomas, ON, N5P 2S3; www.ywcaste.ca Mon-Fri 9-5 (closed 12-1pm) School-based programs providing child care in elementary schools before and after school. Programs licensed by the Ministry of Education Program Highlights - Creative arts and crafts, sports, recreation and outdoor play, dramatic play, centre-based play, promotion of good citizenship and school involvement, nutritious snacks Care during professional activity days and holiday camps also available. Register through the City of St.Thomas’s OneHSN online system Eligibility: Children aged 3.5 to 12 years attending area schools needing childcare before and after school. Clothing & Household Items Eastwood Baptist Church - Clothing Giveaway - 519-633-4131 400 Wellington St, St Thomas, ON, N5R 5T3; www.eastwoodchurch.ca Third Sat of each month 9am-10am Free clothing for those in need Call or visit; no referral required Eligibility: People and families in need. Mennonite Community Services - Aylmer Thrift Store - 519-765-1356 300 Talbot St W, Aylmer, ON, N5H 1K2; www.mcson.org/programs/thrift-store/ Retail Hours: Mon-Thu 10am-4pm Fri 1pm-7pm Sat 10am-4pm Donation Receiving Hours: Tue, Thu, Sat 10am-4pm Gently used clothing and household items at discounted prices. Donations accepted during open hours only. Please visit our website for current hours as they may change due to COVID-19 Pandemic Call or drop in Eligibility: People and families in need. Salvation Army (The) - St Thomas Community and Family Services - 519-633-4509 Thrift Store - 519-631-3206 105 Edward St, St Thomas, ON, N5P 1Y8; www.thesalvationarmystthomas.ca Hours vary Services to help with basic needs. Coats for Kids - Free winter coats for those in need for all ages. Community and Family Services - Emergency assistance provided in the form of clothing, food, life skills training and counselling. Grocery Store Gift Card - May be provided once every 4 months. People in need 10
must make an appointment at 105 Edward St, Unit 3 to receive any assistance. Bring proof of household income, identification of all household members, 30 day bank statement(s) for all members of household who have an income and monthly bills. Ontario Electricity Support Program (OESP) - Monthly credit to help cover electricity bills, based on household income and the number of people living in the home. Other levels of assistance may be available for Indigenous households, homes with medical equipment that have high-energy needs and homes heated through electricity.. Thrift Store - Low cost used clothing and household items, Mon-Fri 9am-5pm and Sat 9am-3pm Call 519-633-4509 for an appointment or visit OntarioElectricitySupport.ca to apply online Eligibility: People and families in need. Community Centre Dutton Dunwich Community Centre - 519-762-2204 1 Scotland St, Dutton, ON, N0L 1J0; www.duttondunwich.on.ca Mon-Fri 8:30am-4:30pm Parks and recreation facility for the Municipality of Dutton-Dunwich. Services include fitness classes and sports programs, community events and facility rentals Call or visit. East Elgin Community Complex - 519-773-5631 531 Talbot St W, Aylmer, ON N5H 2T9; www.eecc.ca Mon-Fri 8:30am-5:00pm Community recreation facility and arenas owned and operated by the Township of Malahide and the Town of Aylmer; community events community recreation programs, Seniors' Day Out program, skating and shinny programs, pickleball, facility and ice rentals, Cooling Centre during heat advisories. Ignite Youth Centre - 519-631-8820 745 Talbot St, St Thomas, ON N5P 1E3; igniteyouthcentre.ca/ Service: Mon- Fri 2:45pm-7pm Summer hours Jul 2 - Aug 31 Mon-Fri 12-6pm Resource and drop-in space for youth. Age-appropriate programming in recreation, leadership, arts and culture, education, prevention and awareness, and volunteering. Daily activities that encourage self esteem, leadership, life and social skills, and job readiness Eligibility: Youth ages 12-18. 11
Malahide Community Place Community Services Department 519-765-4755 12105 Whittaker Rd, Springfield, ON, N0L 2J0; www.malahide.ca Administration: Mon-Fri 9am-4pm Library: Tue 10am-2pm Thu 10am-5:30pm Community recreation and banquet hall for the Township of Malahide. Services include Tae Kwon Do classes, community events and facility rentals. Serves as Malahide Township's emergency shelter. Designated as a cooling centre for residents during summertime heat alerts issued by St Thomas Elgin Public Health. Facilities include: catering kitchen, meeting room, Gary Barat Pavilion, two lighted baseball diamonds and concession facility. Springfield Public Library onsite parking area (horse shelter in northeast corner) green space with playground and walking track; Call or email. Shedden Keystone Complex - 519-769-2010 35663 Fingal Line, Fingal, ON N0L 1K0 www.southwold.ca/residents/township-facilities/sou... Community recreation facility for the Township of Southwold. Services include community events, facility rentals. St Thomas Seniors Recreation Centre - 519-633-2850 225 Chestnut St, St Thomas, ON N5R 2B5 www.stthomasseniorscentre.com Community centre for older adults. West Elgin Recreation Centre - 519-785-0560 135 Queen St, Rodney, ON N0L 2C0 www.westelgin.net/en/recreation-and-culture/recrea... Community recreation facility for the Municipality of West Elgin. Services include community events and facility rentals. 12
Domestic Violence & Sexual Assault Canadian Centre for Men and Families - 519-914-5702 10 Mondamin Street Unit # 117 St. Thomas Ontario, N5P 2V1 www.menandfamilies.org The Canadian Centre for Men and Families provides a broad range of programs: workshops, mentorship, advice, support and discussion groups, as well as individual, peer and family counselling Visit website for hours and programs Eligibility: Men. Family and Children's Services of St Thomas and Elgin County 519-631-1492 99 Edward St, St Thomas, ON, N5P 1Y8; www.caselgin.on.ca Daily 24 hours emergency service Administration; Mon-Fri 8:30am-4:30pm Investigates allegations of child abuse or neglect under the Child, Youth and Family Services Act. Provides supports to children and families to maintain the children with family or in other kin placements. Provides children with temporary and long-term care through alternate placement. Supervision, counselling and group support to parents and families. Handles adoptions and adoption disclosure. Transportation to programs and services available for clients if needed. Youth Homelessness Protocol - Participating agency for the Youth Homelessness Protocol, designed to assist youth ages 12-24 in Elgin County who are homeless or at risk of becoming homeless in finding a safe place to stay and to receive the supports needed to find safe long-term housing Call or referral through community agencies Eligibility: Children and youth 18 years and under and their families. Ontario. Ministry of the Attorney General - St Thomas Victim/Witness Assistance Program - 519-633-1920 4 Wellington St, 2nd Fl, St Thomas, ON, N5R 2P2 www.attorneygeneral.jus.gov.on.ca Mon-Fri 8:30am-4:30pm Information and assistance to support participation in the criminal court process. Services begin once police have laid charges and continue until the court case is over. Case-specific information (court dates, bail conditions). Court preparation, needs assessment, emotional support and crisis intervention. Referrals to community agencies. Vulnerable Victims and Family Fund - Financial and court-based supports to enable victims of crime and families of homicide victims to attend court. Travel arrangements and 13
expenses. Language interpretation. Real-time captioning or other equipment for victims with disabilities Referral by police, Crown Attorney, community agency, or self-referral Eligibility: Victims and witnesses of intimate partner abuse/domestic violence, child physical and sexual abuse, sexual assault (including historical sexual assault and human trafficking) Families of homicide victims, families of motor vehicle fatalities and elderly. Victim Services Elgin - Victim Crisis Assistance Ontario - 519-631-3182 613 Talbot St, Unit 104, St Thomas, ON, N5P 1C6 www.victimserviceselgin.com info@victimserviceselgin.com On-site early intervention and crisis intervention, safety planning, referrals to community services. Enhanced support for vulnerable victims. Victim Quick Response Program (VQRP+) Immediate assistance with emergency expenses related to the incident, including emergency home safety, accommodations, meals, transportation, dependent care costs, counselling, cellular phones, vision care, crime scene clean up and funeral expenses. Additional assistance for victims of human trafficking includes replacement of government documents, storage locker, dental tattoo removal and treatment at a recovery facility. No direct reimbursement for victims. Referral by Police, Fire, EMS, community agency or self referral (email or phone) Eligibility: Victims of crime and tragic circumstance; VQRP+ - victims, immediate family members and witnesses in the direct aftermath of violent crimes. Education Contact North - St Thomas - 1-855-451-7516 Employment Services Elgin, 417 Wellington St, Unit 143B, St Thomas, ON, N5R 5J5 www.studyonline.ca Mon-Thu 9am-4pm Education network that provides access to literacy, secondary education, general training, Ontario college and university programs and courses through online (distance) education. Distance education technologies available, such as audioconferencing, videoconferencing, web conferencing, computer workstations and high-speed Internet. Information on programs and courses, assistance with registration and financial aid options, referrals for academic advising and counselling, referrals to community and employment agencies. Monthly scheduled outreach in Strathroy, London, Dorchester and West Lorne Call or email. Eligibility: People wishing to upgrade skills or education. 14
Fanshawe College - St Thomas/Elgin Regional Campus - Academic Upgrading/GED preparation - 519-637-9876 120 Bill Martyn Pkwy, St Thomas, ON, N5R 6A7; www.fanshawec.ca Mon, Wed 6pm-9pm College, employment, and apprenticeship preparation program. Participants can prepare for the GED or complete ACE credits that meet entrance requirements for post-secondary programs. Career exploration, computer and employment skills upgrading is also provided. Register for our weekly assessment session. New participants are assessed to determine a comfortable starting point. Individual goal requirements are reviewed and an individualized training plan is developed that reflects the individuals starting point and goal requirements. Participants can start the very next week. Call to arrange interview Eligibility: Ontario residents 19 years and older, with reading, writing and math skills below Grade 12 of the Ontario Curriculum. Must have facility in English. Fanshawe College - St Thomas/Elgin Regional Campus - Literacy and Basic Skills - 519-637-9876 Elgin Mall, 417 Wellington St, St Thomas, ON, N5R 5J5; www.fanshawec.ca/cesstt Mon, Wed 6pm-9pm Tue, Wed, Thu, Fri 9:30am-12:30pm College, employment, and apprenticeship preparation program. Participants can prepare for the GED or complete ACE credits that meet entrance requirements for post-secondary programs. Career exploration, computer and employment skills upgrading is also provided. Register for our weekly assessment session. New participants are assessed to determine a comfortable starting point. Individual goal requirements are reviewed and an individualized training plan is developed that reflects the individuals starting point and goal requirements. Participants can start the very next week. Call to arrange interview Eligibility: Ontario residents 19 years and older, with reading, writing and math skills below Grade 12 of the Ontario Curriculum. Must have facility in English. 15
Southwestern Public Health - St Thomas Site - Environmental Health - Certified Food Handler Training - 519-631-9900 1230 Talbot St, St Thomas, ON, N5P 1G9; www.swpublichealth.ca Mon-Fri 8:30am-4:30pm Full day Certified Food Handler courses provided throughout the year and monthly exam challenges. Certification is valid for five years and accepted across Ontario. Topics include: applicable public health laws microbiology; food borne illness, personal hygiene; serving and dispensing food; food protection and preparation receiving and storing food safely cross contamination. Check website for status No referral required. Registration forms are available at the Health Unit or online Eligibility: Recommended to anyone working in the food industry. St Thomas (City of) - St Thomas-Elgin Social Services - St Thomas-Elgin Ontario Works - Learning, Earning, and Parenting (LEAP) Program - 519-631-9350 TTY #:519-631-3836 City Hall, 230 Talbot St, St Thomas, ON, N5P www.stthomas.ca Mon-Fri 8:30am-4:30pm Supports to help parents complete high school, enhance their parenting skills, and prepare them to enter the workforce. Learning promotes high school graduation. Requires participants to regularly attend an educational program that leads to a high school diploma. Earning encourages participants to enter school co-op programs and well as part-time or summer employment. Parenting supports parents to become effective caregivers. Provides list of available parenting programs. Participants in the program may be eligible for financial assistance with school activities. Planned parenting activities subsidized child care transportation cost assistance $500 incentive upon graduation. Call or visit website. Application process required Eligibility: Young parents 16-24 years, and their children, receiving Ontario Works. 16
Thames Valley District School Board - Balaclava Street Adult Learning Centre - Adult and Continuing Education - 519-631-0231 20 Balaclava St, St Thomas, ON, N5P 3C2; www.tvdsb.ca Morning, afternoon classes, self study; Adult, alternative and continuing education centre. Secondary school credit programs (Grade 10 to 12) for adults, continuing education for all students. Day and correspondences/self- study courses. Full or part time continuous entry courses, diploma and certificate programs. Educational counselling to registrants. Credit for high school diploma, workplace training, career preparation and prior learning assessments, credit business and technical courses. English as a Second Language (ESL) - General and specialty classes: Literacy ESL - For learners not literate in their first language. Language for the Retail Profession. Language for the Workplace. Citizenship Preparation - Offered to landed immigrants who have been living in Canada at least 2 years (test can be taken at 3 years) Preparation for University/Professional Testing; Assessment required. Call for an appointment Eligibility: Open to adults 18 and over, EI recipients and displaced workers, persons re-entering the work force and resuming their education. Thames Valley District School Board - GA Wheable Centre - Adult and Continuing Education - Merrymount - St Thomas 519-631-2321 519-637-1667 Merrymount St Thomas, 579 Talbot St, St Thomas, ON, N5P 1C5; www.wheable@tvdsb.ca Classes: Tue 10am-12:30pm; Thu 9am-12pm Administration: Tue-Thu 9am- 3pm; Program designed to assist secondary school-aged students who are either pregnant or new parents continue with their education while learning to cope with their new responsibilities. Babies/infants welcome, but no childcare provided. Call to set up intake interview and assessment. No referral needed Eligibility: Pregnant women or new parents 14-21 years working towards Ontario Secondary School Diploma (OSSD). 17
tykeTALK (Thames Valley Preschool Speech and Language Program) 519-663-0273 www.tyketalk.com; Mon-Fri 8:30am-4:30pm Focuses on the prevention, early identification and treatment of problems with speech and language and feeding/swallowing. Middlesex-London Health Unit coordinates tykeTALK and contracts with agencies in the Thames Valley region to provide assessment and therapy services at various community locations throughout Middlesex, Elgin and Oxford Counties; Online referrals or call. Referrals accepted from families or community professionals Eligibility: Children from birth age to children eligible to attend senior kindergarten (under 6 years of age). YWCA St Thomas - Elgin Skills Training and Upgrading - Literacy and Basic Skills - 519-631-9800 16 Mary St W, St Thomas, ON, N5P 2S3; www.ywcaste.ca/skills-training- upgrading Mon-Fri 9-5 (closed 12-1pm) Skills training, including numeracy, digital, communication and interpersonal skills. Helps learners prepare for employment, apprenticeship, secondary- school credit, post-secondary education and greater independence. Childcare and transportation subsidies available. Continuous entry Sep - Jun in Aylmer and St Thomas) Call to register Eligibility: Ontario residents 19 years and older, with reading, writing and math skills below grade 12 of the Ontario curriculum. Must have facility in English. 18
Employment & Training Canada. Employment and Social Development Canada - Job Bank www.jobbank.gc.ca Website of Canada-wide employment opportunities. Searches can be restricted by regions and keywords. Job descriptions are posted for each vacancy. Job Match feature matches job seekers to opportunities that meet their skills and experience level. Mobile App and Job Alerts available. Visit website. Eligibility: Canadian residents. Elgin Business Resource Centre - 519-633-7597 300 South Edgeware Rd, St Thomas, ON, N5P 4L1; www.elgincfdc.ca Mon-Thu 8:30am-4:30pm Fri 8:30am-4pm Business counselling and resources for new and existing small businesses. Community-based, nonprofit organization. Business loans, micro loans, business space for rent and conference room rentals. Call or visit website. Eligibility: New and existing businesses. Employment Services Elgin - Ontario Employment Services 519-631-5470 400 Talbot St, St Thomas, ON, N5P 1B8; www.employmentserviceselgin.ca Mon-Fri 8:30am-4:30pm; West Lorne Office: 160 Main St. West Lorne, ON N0L 2P0; 519-768-0020 Comprehensive employment and job search services. Assessment of skills, interests and experience. Job search strategies, including resume preparation. Information about careers and occupations, local labour market, employment and training opportunities. On-the-job training, work experience, help in maintaining employment, information and referral to other employment and community services. Second Career Program - Skills training and financial support for laid-off workers. Services for employers - Help in identifying human resource skills requirements. Matching of workplace needs to workers' skills, capabilities, interests and experience. Support for developing on-the-job training plans and monitoring of placements to support retention. Canada-Ontario Job Grant - Financial support for individual employers to purchase training for their employees. Available to small, medium and large businesses planning to deliver short-term training for existing or new employees. Youth Job Connection - Paid pre-employment training, job matching, paid job placements with placement supports for participants and hiring incentives for employers. Mentorship, education and work transitions supports. 19
Youth Job Connection Summer - Summer job opportunities and part-time job placements during the year. Call or drop in. For general information on Employment Ontario services call the toll-free Employment Ontario contact centre at 1-800-387-5656 (TTY 1-866- 533-6339) or visit www.ontario.ca/employmentontario Eligibility: Self-service information and resources - Anyone, including people with jobs, those who are under-employed, people looking for work, students, apprentices, internationally trained individuals, employers and assisted services. Fanshawe Career And Employment Services Elgin - Aylmer Community Services - 226-210-6800 Text - 226-210-0956 20 Talbot Street East, Aylmer, ON N5H 1H4; www.fanshawec.ca/cesayl Mon 9am-4:30pm - Tuesdays 9am-6pm Wed-Friday 9am-4:30pm Comprehensive employment and job search services. Assessment of skills, interests and experience. Job search strategies, including resume preparation, information about careers and occupations, local labour market, employment and training opportunities. On-the-job training, work experience, help in maintaining employment. Information and referral to other employment and community services. Second Career Program - Skills training and financial support for laid-off workers. Services for employers - Help in identifying human resource skills requirements. Matching of workplace needs to workers' skills, capabilities, interests and experience. Support for developing on-the-job training plans and monitoring of placements to support retention. Youth Job Connection - Ontario residents 15-29 years who are eligible to work in Canada, unemployed, not attending school full time and experiencing multiple barriers to employment. Youth Job Connection Summer - Ontario residents 15-18 years who intend to continue high school or go on to postsecondary education after the job placement. Focus on those facing challenging life circumstances and at risk of experiencing poor transitions between education and work. Services available in English and Low German. Application process: Call. For general information on Employment Ontario services call the toll-free Employment Ontario contact centre at 1-800-387- 5656 (TTY 1-866-533-6339) or visit www.ontario.ca/employmentontario Elgibility: Self-service information and resources - Anyone, including people with jobs, those who are under-employed, people looking for work, students, apprentices, internationally trained individuals, employers and Assisted services. 20
Leads Employment Services - Ontario Employment Assistance Services 519-439-0352 171 Queens Ave, Suite 410, London, ON, N6A 5J7; www.leadsservices.com Mon-Fri 8:30am-4:30pm; Offers employment services which may include dissemination of labour market information, employment needs assessment, career planning, employment counselling, diagnostic services, job search skills, job finding clubs, job placement services, developing an employment action plan, referral to appropriate interventions, assessments for disability-related accommodations and participant case management and follow-up. Call ahead. Some providers may require a referral before a visit Eligibility: People 15 years and older with disabilities who are unemployed. Mennonite Community Services - EO Employment Services 226-210-6800 20 Talbot St E, Aylmer, ON N5H 1H4; www.mcson.org/programs/employment-services/ Mon 9am-4:30pm, Tuesdays 9am-6pm, Wed-Friday 9am-4:30pm Comprehensive employment and job search services. Assessment of skills, interests and experience. Job search strategies, including resume preparation. Information about careers and occupations, local labour market, employment and training opportunities. On-the-job training, work experience, help in maintaining employment. Information and referral to other employment and community services. Second Career Program - Skills training and financial support for laid-off workers. Services for employers - Help in identifying human resource skills requirements. Matching of workplace needs to workers' skills, capabilities, interests and experience. Support for developing on-the-job training plans and monitoring of placements to support retention. Call or drop in. For general information on Employment Ontario services call the toll-free Employment Ontario contact centre at 1-800-387-5656 (TTY 1-866- 533-6339) or visit www.ontario.ca/employmentontario Elgibility: Self-service information and resources - Anyone, including people with jobs, those who are under-employed, people looking for work, students, apprentices, internationally trained individuals, employers and Assisted services. 21
Service Canada Centre - St Thomas - TTY #:1-800-926-9105 1010 Talbot St, Unit 34, St Thomas, ON, N5P 4N2; www.servicecanada.gc.ca Mon-Fri 8:30am-4pm (closed 12noon-12:30pm) Service Canada Toll-Free Line: Mon-Fri 8am-5pm; Access to Government of Canada services, benefits and documentation. Employment Services - Assistance with career planning and counselling including resume and interview assistance and student and youth employment services. Access to online Job Bank. Employment Insurance - Basic income protection program for employed workers. Financial Benefits - Information and forms for federal pensions and benefits including the Canada Pension Plan (CPP), Old Age Security (OAS), Disability Benefits and Survivor Benefits, Social Insurance Number (SIN) application - Personal identification number for access to various Canadian government programs. Services for Business - Services regarding employees and safety, including records of employment; wage subsidies, labour market information, labour standards, occupational health and safety and workplace equity; Call or drop in. Eligibility: Varies by program. Financial Support Canada Revenue Agency - GST/HST Credit TTY - 1-800-665-0354 333 Laurier Ave W, Ottawa, ON, K1A 0L9; www.canada.ca Automated Service; Daily 24 hours Telephone Agents; Mon-Fri 9am-5pm GST/HST tax credit is a tax-free quarterly payment that helps individuals and families with low or modest incomes to offset all or some of the GST/HST tax they pay; Must file an income tax return each year to apply for the benefit Eligibility: People with low or modest incomes. Family Service Thames Valley - Credit Counselling Thames Valley 519-433-0159 ext 601 TTY - 519-433-0183 125 Woodward Ave, London, ON, N6H 2H1; www.familyservicethamesvalley.com/counselling-services Mon 9am-5pm, Tue-Thu 9am-7pm, Fri 9am-4pm Walk-In Credit Counselling: Thu 1pm-4pm Offers free and confidential one-on-one meetings for credit counselling, debt management, and budgeting. Counsellors help clients understand all options available. Referrals to other community agencies and supports when appropriate. Counselling also offered by telephone or by appointment every other Wednesday at Nokee Kwe Employment Services, 1069 Wellington Rd S. Call or visit our website to request an appointment Eligibility: Adults 18 and older. 22
Ontario. Ministry of Children, Community and Social Services - Family Responsibility Office - 416-326-1817 TTY - 1-866-545-0083 This mailing address is for correspondence only, not for mailing support payments , Family Responsibility Office, Ministry of Community and Social Services, PO Box 200, Stn A, Oshawa, ON, L1H 0C5 www.mcss.gov.on.ca Mon-Fri 8am-5pm Automated Information: Daily 24 hours Administers and enforces court orders for child and spousal support. Enforces domestic contracts, such as separation agreements that are filed with the courts. Ensures compliance with support orders from reciprocating jurisdictions. Note - Main address above is for correspondence only, the following address is for sending cheques and payments. Include case number, first and last name on cheques, and made payable to "Director, Family Responsibility Office" Family Responsibility Office Ministry of Community and Social Services PO Box 2204, Station P Toronto, ON M5S 3E9. The court files a Support Order and Support Deduction Order with the Family Responsibility Office, which then issues a support deduction notice to the known income source(s). Eligibility: Any person who receives or who pays support under a support order made by an Ontario court, or under a domestic contract or paternity agreement that is accompanied by an affidavit in support of filing. St Thomas (City of) - St Thomas-Elgin Social Services (Ontario Works) 519-631-9350 TTY - 519-631-3836 City Hall, 230 Talbot St, St Thomas, ON, N5P 1B2 www.stthomas.ca Mon-Fri 8:30am-4:30pm Social assistance program that provides employment assistance and financial support for basic needs. Financial Assistance - Short term income assistance for the cost of shelter and basic needs including food and clothing. Also offers emergency assistance for items of extreme need such as, medical supplies (diabetic supplies, surgical supplies) and medical travel and transportation. Employment Assistance - Supports to help people become and stay employed, such as job search support, basic education, employment placement, skills training, community participation and participation in substance abuse recovery programs. Financial assistance is provided to clients to cover certain related expenses such as bus transportation, child care and clothing. Services provided by local Employment Resource Centres. Call or visit Housing Links for People (HeLP) - Ontario Works recipients can contact case worker. All other applicants, call 519-631-9350, option 3, to speak with intake worker. 23
Eligibility: Adults and youth 16-65 years in financial need who meet eligibility requirements Discretionary Benefits - Ontario Works and Ontario Disability Support Program clients. May also be available to people with a low income or those in receipt of Canada. Food Caring Cupboard Food Bank - Rodney - 519-785-2026 Calvary United Church, 221 Stinson St, Rodney, ON, N0L 2C0 Call for appointment. Hours vary; Provides a one week supply of groceries and non-perishable food items to eligible low-income people and families once every 60 days. Does not provide diapers or baby supplies. Christmas hampers - Choice of ham or turkey, in addition to items for holiday dinner and non- perishable food items. Toys/gifts for children aged 12 and under. Deliveries on Dec 22 every year. Donations accepted - food donations. New gifts for Christmas Hampers. Cheques or money orders preferred for monetary donations. Tax receipts provided. Call for appointment. Christmas hampers - Register in advance. Eligibility: Must reside in Rodney telephone exchange. Proof of income, address and identification required on each visit. Rent receipt and documentation of all income (including government benefits) and expenses may be required. Central Community Health Centre - Community Food Programs and Hospitality Meals - 519-633-7989 359 Talbot St, St Thomas, ON, N5P 1B7; www.centralchc.com Community food programs and hospitality meals for all members of the community. Programs vary based on time of year and community needs. Craving Change - workshop series to help understand why you eat the way you do and change your thinking about food. Held bi-annually. Elgibility: Open to all community members. Destination Church - Stone Soup Meal - 519-207-2676 668 Talbot St, St Thomas, ON, N5P 1C8; www.destinationchurch.ca Thu 6pm-8pm Weekly soup program. Participants bring one ingredient for the meal which includes multiple courses. Group cooks and eats the meal together. Drop-in. Eligibility: Open to everyone. 24
East Elgin Community Assistance Program - Corner Cupboard Food Bank - 226-342-7716 29 John St N, Aylmer, ON, N5H 2A7: cornercupboardaylmer@gmail.com Sep-Jun: Tue 9am-12noon, 3pm-5pm Jul: Tue 9am-12noon. Closed all of August Provides food items, baby food and formula. Sometimes able to provide emergency assistance with utilities. Donations of food and money always welcome. Call or visit. Bring proof of residency (birth certificate or passport) for everyone in the home. Eligibility: People and families in need. Available once per month. EAT 2 LEARN - Elgin School Nutrition Network - 519-207-1040 204 First Ave, PO Box 22009, RPO Elmwood Square, St Thomas, ON, N5R 6A1 www.osnp.ca Call ahead, hours vary Community-based supports, resources and funding for schools in Elgin-St Thomas operating student nutrition programs. Breakfast, snack and/or lunch programs are offered at participating elementary and secondary schools at least three times per week with most programs available on every school day. Programs are open to all students at no cost. Call for more information. Holy Angels Roman Catholic Parish - Outreach Lunch - 519-631-3052 502 Talbot St, St Thomas, ON, N5P 1C2 https://elginrcparishes.ca/outreach-luncheon Fourth Tue each month 11:30am-12:30pm Community lunch Drop in. No referral required Eligibility: People and families in need. People who are lonely. Port Stanley And Area Community Cupboard - 519-782-3122 Christ Anglican Church, 283 Colborne St, Port Stanley, ON, N5L 1A9 http://www.facebook.com/pages/Port-Stanley-Community-Food- Bank/341260989293360?sk=timeline Food Bank: Third Tue each month 3:30pm-6pm Following Thu each month 10am-12noon Provides food items and a food voucher for Port Stanley Foodland once every 30 days. Call or visit, proof of residency required Elgibility: People and families in need. 25
St Paul's United Church - Community Lunch - 519-773-7152 179 Talbot St E, Aylmer, ON, N5H 2W4; www.stpaulsunitedchurch.ca Lunch: Tue 11:30am-12:30pm Free community meal. Donations accepted No referral needed. Drop-in. St Thomas Elgin Food Bank - Cell 519-878-3663 / Office 519-633-5308 24 John St, St Thomas, ON, N5P 4H4; Mailing address P.O. Box 20025, St Thomas, ON N5P 4H4; www.stthomaselginfoodbank.org Mon-Thu 9am-4pm (subject to change due to COVID-19) Food Bank to assist those in need of food, hygiene products, baby food, diapers, formula, and incontinence supplies. We supply our clients with at least 3 to 5 day supply of food. Call or text cell phone listed to order food hamper. WALK-UPS and all individuals in need are WELCOME! Eligibility: Must reside in areas of Elgin County. Proof of income, address, and identification required for all household members. Rent receipt and documentation of all income (including government benefits) and expenses required. Southwestern Public Health Food and Nutrition - 519-631-9900 1230 Talbot St, St Thomas, ON, N5P 1G9; www.swpublichealth.ca Mon-Fri 8:30am-4:30pm Information and community resources for people and families to access food when in need (e.g. food bank locations, low cost meals, community meals, cooking programs and a list of community dietitians). Website contains information on services, support and educational resources to assist with healthy food choices. Call, email or visit the website Eligibility: Varies per program. The Grace Cafe - St Thomas - Street Mission and Soup Kitchen 519-860-2513 323 Talbot St, St Thomas, ON, N5P 1B5; www.thegracecafe.ca Mon-Sat 8am-1pm Registered charity street mission and soup kitchen that provides free coffee, soup and lunch meals to anyone in the community. Also supplies free clothing as available. Drop-in Eligibility: People in need. 26
Victorian Order of Nurses - Middlesex-Elgin - Elgin-St Thomas Office - Community Support Services - Meals On Wheels St Thomas 519-637-6408 East Elgin - 519-765-2999 175 S Edgeware Rd, St Thomas, ON, N5P 4C4; www.vonme.ca Administration: Mon-Fri 8:30am-4:30pm Meal Delivery: Mon-Fri between 11:30am-12:30pm Hot or frozen meals delivered by volunteers on weekdays. Delivery includes security check and quick visit. Grocery delivery also available. Frozen Meal Service - Frozen meal packages are delivered twice a month. Clients choose from a menu or can choose standard packages. Special diet types available. Soup/dessert packages also available. Call, pre-registration required Eligibility: Older adults and adults with disabilities. West Elgin Community Health Centre Community Food Programs 519-768-1715 153 Main St, West Lorne, ON, N0L 2P0 www.wechc.on.ca/programs-and-services/dietitian-services Mon-Fri 8:30am-4:30pm Community food programs for all members of the community. Programs vary based on time of year and community needs; Learn How to Garden Workshop - learn how grow vegetables. Garden plots available; Good Food Box - bulk buying program offering monthly baskets of healthy, affordable produce to support more fruit and vegetables in the diet; Cooking Kids - Monthly cooking program for children aged 7-9 years. A make-and-take meal to share with family; At the Kitchen Table - Monthly program for youth aged 10-12 years where they share a homemade meal and discuss various topics. Better Bites - Seasonal food demonstration, taste test and discussion by Diabetes team; Craving Change - Small group program for adults designed to help understand the reasons why we eat and provide strategies for improving problematic eating behaviors Offered 1-2 times per year. Adult Baking Club - Teaches young adults how to bake. Supported by Coordinator of Community Support Service and Program Assistant. Kitchen Kids - Monthly cooking program for parents with children ages 2 1/2 to 6 years. Children prepare and try food while parents learn tips for including children in the kitchen; Krazy Kitchen - Monthly program for adults to cook, taste and bring home samples to share. Children's programming available Men’s Cooking - Cooking lessons and health education program for men and an opportunity to share recipes; Call to register. Eligibility: Varies per program. 27
West Elgin Daffodil Auxiliary - Welfare - 519-762-5757 185 C Currie Rd, Dutton, ON, N0L 1J0; wedaffodilauxiliarywelfare@gmail.com No regular hours (volunteer run) Phone messages checked on regular basis Food items available once a month. Arrangements for pick-up made on a case- per-case basis. Call and leave message. No referral required Eligibility: Residents of Dutton, West Lorne and Wallacetown. Bring proof of residency and income. Health Care Canadian Cancer Society - Ontario Division - Smokers' Helpline TTY #: iQuit to 123456 55 St Clair Ave W, Suite 500, Toronto, ON, M4V 2Y7; www.smokershelpline.ca Free confidential information, advice, and support about quitting smoking through telephone, online and text services. Service provided to people thinking about quitting, have already quit and need support to remain smoke- free, as well as family and friends wanting to help a smoker quit. Online services include an interactive web-based quit program and online support group. Text messaging service. No referral required. Call or visit website Eligibility: Smokers who want to quit, enjoy smoking and do not want to quit, or have stopped smoking and need support, as well as friends and family members. Children's Hospital London Health Sciences Centre - Children's Emergency Department Virtual Emergency Clinic - 519-685-8735 Crisis Call 911 in emergencies; www.lhsc.on.ca Daily 5pm-9pm Emergency virtual care for children. Parents and children speak to a doctor by video to discuss the child's condition together and determine next steps No referral required Eligibility: Children 18 years and younger who need medical care for serious illnesses and injuries. 28
Elgin Audiology Consultants - Aylmer - 519-773-3838 St. Thomas 519-637-5925 West Lorne - 1-888-815-2306 www.elginaudiology.com Aylmer - Open Tue and Thu; 17 King St, Suite 5, Aylmer, ON, N5H 1Z9 St. Thomas - Open M-F 9am-5pm Tues 9am-7pm 66 West Ave St Thomas, ON N5R 5H7; West Lorne - Open by appointment; Heritage Homes Community Hub 146 Munroe St, West Lorne, ON N0L 2P0. Hearing health care with registered audiologists. Hearing and audiological assessments (tests), hearing aid prescriptions, hearing aid dispensing sales, services/repairs. Central auditory processing assessments, industrial hearing assessments (tests). Earplugs, batteries, swim plugs. Ear wax removal and management, balance and dizziness testing. Ministry of Children and Youth's Infant Hearing Program. Provider Authorized Assistive Devices Program (ADP) vendor. Appointment required Eligibility: People with hearing difficulties. Four Counties Health Services - 519-693-4441 General inquiries 519-693-4441 ext 2414 1824 Concession Dr, Newbury, ON, N0L 1Z0; www.mhalliance.on.ca Daily 24 hours 12-bed acute care hospital with emergency department. Medical, day surgery, therapy and ambulatory care services. Case managers from the South West Local Health Integration Network available on site. Part of the Middlesex Hospital Alliance (in partnership with Strathroy Middlesex General Hospital) Walk in for emergency department. Medical referral and appointment required for most other services. Eligibility: Varies depending on the program or service. Multiple Sclerosis Society of Canada - 416-922-6065 250 Dundas St W, Suite 500, Toronto, ON, M5T 2Z5; www.mssociety.ca Mon-Fri 9am-5pm Information, education, support, advocacy and referrals to individuals living with MS and their caregivers/families. Provides information and support to health professionals, employers, agencies and students. Various social activities, drop-in activities and educational programs. Encourages and supports research. Funding assistance with medical equipment. No referral required, call Eligibility: People with multiple sclerosis and their families, friends and/or caregivers.No restrictions for membership. 29
Ontario. Ministry of Health - Telehealth Ontario TTY #:1-866-797-0007Crisis #: Call 911 in emergencies www.ontario.ca Daily 24 hours Free, confidential access to registered nurses trained to help people decide about appropriate options for care. Provides health advice or general health information on topics including; breastfeeding, medications and drug interactions, depression, suicide and other mental health concerns, teen health and issues, food and healthy living, illnesses and injuries that need medical care or are consistent. Does not provide a diagnosis or provide medication nor does it replace the need for regular medical check-ups. Specialized support for dementia caregivers; Nurses will connect family caregivers of people with dementia to support, advice, and referral, particularly when other services are closed. Dietitian Services; Call to speak with a dietitian for advice and information on nutrition and healthy eating. No referral required, call Eligibility: Residents of Ontario. Health insurance number not required. Regional HIV/AIDS Connection - 519-434-1601 186 King St, Suite 30, London, ON, N6A 1C7; www.hivaidsconnection.ca Mon-Fri 9am-5pm evenings by appointment Practical support, counselling services and programming for people living with and affected by issues related to HIV/AIDS and Hepatitis C. Education about safer sex and ways to prevent getting or giving HIV. Stigma and discrimination with respect to living with HIV as well as homosexuality. Testing for HIV and Hepatitis C. Issues related to telling (disclosing) HIV status. Call or drop-in for information or an interview Eligibility: People living with or affected by HIV and/or AIDS, gay, lesbian, bisexual, transgender, 2 spirit youth. General public. Southwestern Public Health - St Thomas Site - 519-631-9900 1230 Talbot St, St Thomas, ON, N5P 1G9; www.swpublichealth.ca See schedule on website; Mon-Fri 8:30am-4:30pm Health agency that addresses public health issues and promotes healthy living. Services include but are not limited to; immunization and screening for communicable diseases, family and child health, breastfeeding and infant care support dental health, sexual health injury prevention, environmental health, physical activity, public health standards enforcement research and population- based health research ,food safety. Call or visit. No referral required. Eligibility: Appointments or registration for certain programs or classes. 30
SWPH - St. Thomas Site - Environmental Health - Safe Water 519-631-9900 Monitors community drinking water systems, public beaches, public pools and hot tubs and provides information on water quality testing and potential health effects. Recreational water and public swimming pools and spas - Conducts weekly beach water samples for levels of bacterial contamination during July and August. Inspects public swimming pools and public spas to ensure they meet requirements. Small Drinking Water Systems - Public Health Inspectors conduct risk assessments of identified small drinking water systems that service public facilities. Private Well-Water Testing - Individuals can pick-up water testing kits and return for bacteriological lab analysis. Eligibility: Varies depending on service. SWPH - St. Thomas Site - Healthy Growth and Development - Prenatal Classes - 519-631-9900 Online and in-person prenatal classes in Aylmer, St Thomas and Woodstock. Information on breastfeeding, physical and emotional changes after the birth, parenting and baby care, labour and birth. See website for specific class information. Please note that in-person classes are not available at this time due to COVID-19, online classes are still available. Call to register and receive online access code Eligibility: Individuals who are pregnant. Support people welcome. SWPH - St Thomas Site - 519-631-9900 Oral Health Services 1230 Talbot St, St Thomas, ON, N5P 1G9; www.swpublichealth.ca See schedule on website; Mon-Fri 8:30am-4:30pm Preventative oral health services (dental cleanings, flouride varnish) provided on-site for children and youth 17 years old and under. Healthy Smiles Ontario - Allows eligible children and youth 17 years old and under receive check-ups, cleanings, fillings (for cavity), x-rays, tooth extractions and urgent dental care at a dentist of their choice. Will help eligible families apply for the program. Call, visits by appointment only Eligibility: Children and youth 17 years and under. Children and youth automatically eligible if they or their family receive Ontario Works, Temporary Care Assistance, Ontario Disability Support Program, or Assistance for Children with Severe Disabilities. 31
SWPH - St Thomas Site - Vaccine Preventable Diseases - Immunization Services - 519-631-9900 1230 Talbot St, St Thomas, ON, N5P 1G9 www.swpublichealth.ca By appointment only Immunization clinic. Vaccination against common infectious diseases. General information and counselling to discuss vaccines. Immunization records are reviewed to determine vaccination needs, diphtheria, pertussis, tetanus (lockjaw) polio, haemophilus influenza type B measles, mumps, rubella, pneumococcal, meningococcal, varicella (chickenpox) hepatits B, human papillomavirus (HPV) influenza (seasonal). Appointment required for St Thomas and Aylmer clinics. SWPH - St Thomas Site - Healthy Growth and Development - Breastfeeding Support - 519-631-9900 ext 1400 1230 Talbot St, St Thomas, ON, N5P 1G9 www.swpublichealth.ca By Phone: Mon-Fri 8:30am-4:30pm Walk-In: Mon-Fri 8:30am-4pm Breastfeeding support and assistance from a Public Heath Nurse. Phone support, office visit, or home visit available Call, no referral required Eligibility: Pregnant and breastfeeding parents. St Thomas Hearing Clinic - 519-633-1624 120 Centre St, St Thomas, ON, N5R 2Z9; www.stthomashearingclinic.com Mon-Thu 9am-5pm Fri 9am-3pm evenings and house call appointments available on request. Hearing health care with registered audiologists. Hearing testing for adults and children, hearing aid prescriptions, hearing aid dispensing sales, services/repairs. Musician, noise protection and swim earplugs. Central auditory process testing, ear wax removal and management. Counselling for hearing loss. Tinnitus Management and aural rehabilitation programs. Evening services and home visits available on request. Authorized Assistive Devices Program (ADP) vendor. Call, no referral required Eligibility: People with hearing difficulties. 32
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