COMMUNITY 2019 STUDY OF AGILITY IN ROMANIAN SOFTWARE
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SUMMARY Introduction 3 Software and Services Sector 4 Companies Overview 4 Employees 5 Productivity 6 Discussion 8 Agile Practices Survey 9 Organisations Overview 9 Respondent Overview 11 Organisations Agile Context 12 Reasons for Adoption and Agile Benefits 13 What helps integrating Agile? 14 Agile Challenges 14 Measuring Agile Success 15 Would you recommend Agile as a way of working? 15 Methods and Practices 16 Team Meetings 17 Tools and Tracking 17 Measuring Progress 19 Engineering Practices 20 DevOps Initiative / Machine Learning Initiative 20 Learning and Sharing Knowledge 21 Tech Community and Events 22 Education and Continuous Learning 24 Conclusion 25 References 26 About Us 27
INTRODUCTION In this study we aim to assess the development of practices in the Romanian Software Community by observing how it has evolved in the past years and what are the opportunities that lay ahead. As Agile Methodology becomes the norm in software development agility is more and more important even for companies that have already adopted its principles and practices. Companies are entering a process of digital transformation, therefore the entire organisation (department, teams and individuals) need to act, initiate projects and, most importantly, have the capacity to carry them along with those they work with. The report has a research component of the software and services sector, tech communities and events, education and learning. This offers comprehensive perspective on the software ecosystem in Romania. For several years, the sector has enjoyed growth in both the number of employees and in revenue. The delivered quality is also reflected in productivity gains. Industry performance is sensitive to rapid technology changes and as we face a new wave of technology, there is a risk of losing the pace if we do not adapt. We are grateful to be helpers for those companies who feel the call for adventure. And humble because they are making the hard work. These are some of the thoughts that led me to start DOvelopers and work with passionate people that make things happen. We hope you find this research useful and feel free to contact me at connect@dovelopers.com if you have any questions. Eduard Budacu Founder and Agile Coach DOvelopers
SOFTWARE AND SERVICES SECTOR Taken into account that Agile was first used in IT companies, we wanted to have an overview of the industry in Romania in the past years. We have selected over 2000 companies with specific software services1. These companies had generated a revenue greater between 50.000 and 225 mil euros., with no less than than 5 employees. Our sample of selected companies employ around 94000 people in 2017. Companies Overview In Romania the software and services sector is comprised of a lot of small players, that provide custom software development and a few big players such as Oracle Romania, IBM Romania or Ericsson Telecommunications Romania. Software factories are among the employers that have between 1000 and 2000 people. These companies usually provide software development capabilities for enterprise local and international clients. FIG. 1 DISTRIBUTION OF COMPANIES BY SIZE 85% of the companies in the selected sample have less than 50 employees. At this size usually founders are directly involved in managing the company. Furthermore 41% have 10 or less employees. 1 We took into account organisations that have the following NACE codes: 5821, 5829, 6201, 6202, 6203, 6209, 6311, 6312 © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Turnover is highly correlated with the size of the company. FIG. 2 TURNOVER VERSUS NUMBER OF EMPLOYEES Employees The data shows us a growth of 77,12% in employees number as from 2013, with an average of 15,37%. The timeline taken into account for data analysis is 2013 - 2017. FIG. 3 NUMBER OF EMPLOYEES AND YEARLY GROWTH © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Based on current growth trend, we can imagine a scenario where we estimate 13% growth for 2018. In this case the number of employees reached ≈ 106300, meaning it doubles since 2013. From the extracted sample, we noticed that 33 big companies employ more than 38% of the total number of approximately. 94000 . Medium sized companies that have between 101 and 400 employees cover 24%, while small sized companies with less than 100 employees cover 38% of the total number of employees. Productivity Regarding productivity we can look at it from different perspectives. If we exclude outliers, we can deduct that average productivity of employee per company each year has the following distribution (fig. 4): • 25% of companies have less than ≈ 22000 euro productivity • 50% of companies have less than ≈ 34800 euro productivity • 75% of companies have less than ≈ 52000 euro productivity We can also measure productivity in relation to the total number of employees at sector level, please see figure 5. FIG. 4 AVERAGE PRODUCTIVITY OF EMPLOYEE PER COMPANY FIG. 5 AVERAGE TURNOVER PER EMPLOYEE IN COMPARISON WITH ANNUAL TURNOVER © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
One of the main concern of the software sector is that it would lose its competitive advantage due to the constant increase in cost of labour. However Romania has talented technical and software development capabilities, recognised oversee. Regardless of the economical changes, investment costs are still convenient and salaries are affordable by western European standards. FIG. 6 AVERAGE COST OF LABOUR IN IT (RON / EMPLOYEE / MONTH) The years before the economic crisis meant a rapid growth of labour costs, followed by a decrease immediately after the crisis started. In the last years we see a constant increase of around 10%. FIG. 7 YEAR OVER YEAR VARIATION © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Discussion We further selected company profiles from each category and extracted details from corporate websites, social media and LinkedIn profiles of employees regarding structure, roles and references to methodologies uses. Most of the companies are focused on specific technologies that are provided services. References to Agile methods are made to emphasise the quality of the development practices. Also flexibility is promoted as a benefit for employees that would rather work in a dynamic environment without bureaucratic procedures and a flat hierarchy. Smaller companies tend to be lead by the founders that are also involved in execution. The way of working is usually customised for the specific needs of the company. Medium companies are managed by boards comprised of CEO, COO, CTO and representatives from other departments like HR, Finances, Quality Assurance. In the past years there were companies organised around teams that are lead either by a technical lead or a mix between project management / adapted Scrum roles. We also noticed a lot of roles combining responsibilities of process and product management. As companies grow in size we tend to notice more complex structures that involve diverse roles and titles. Still a big part of the employees are focused on execution as a reflection on the main source of revenue that is outsourcing software development. The acknowledgement of the good technology education system, talented developers and affordable human resources costs attracted big players in finance, telecommunications and retail that further increased competition between companies to retain talent. Highlights in values like trust, innovation, continuous improvement and flexibility are meant to create unique employer propositions. Increases in revenue are highly dependent on managing to hire more people, but we can also see an increase in productivity as the companies developed the capacity to deliver end-to-end projects and more complex services. Adding more value is the primary concern of company managers. This emerges from the threat of losing the price advantage due to salaries increase. Majority of the jobs in the industry are available for technical roles, but we've seen an increase in job ads that reference agile methods and practices as a necessary skill set for candidates. Also there are slightly more roles of Agile professionals like Agile Project Managers, Scrum Masters and Product Managers. This creates opportunities for training employees to gain new skills, experience new roles and take more responsibility. © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
AGILE PRACTICES SURVEY This survey was completed by 162 respondents from cities around Romania, predominantly Bucharest, Cluj Napoca and Iasi. The online survey was conducted between November 2018 - February 2019. We discarded 3% of invalid responses, counting a total of 157 respondents to be taken into account for this study. The channels used for distribution were: social media channels (LinkedIn, Facebook, Instagram), www.meetup.com platform in the communities that had an agile interest stated; direct messages to target audience. Respondents were able to make multiple selections with several preconfigured answers for participants. Open-ended questions were available as well, for detailed inputs and answers. Organisations Overview Most respondents work in Technology, Outsourcing Software Development or E-commerce industry. We have also noticed in the past 2 years a rise of interest for Agile concept, practices and tools from Banking industry and non-tech companies, also shown in the survey results. FIG. 8 RESPONDENTS INDUSTRY © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Approximately 51% of respondents work in organisations bigger than 400 employees, while 8% represent small companies of less than 10 people. More than 33% have a dedicated Development Units consisting of 1 - 10 people, followed by ≈ 30% with a size of 26 - 100 people. FIG. 9 ORGANISATION SIZE FIG. 10 DEVELOPMENT UNIT SIZE Common team size is 5 - 9 people per project / product, which includes IT and non-IT roles. In regards to distribution, we can see a mix of co-located and distributed team, with a variation of more than three hour time zone difference. We can conclude that much of the development work is catered towards international clients. FIG. 12 DISTRIBUTION FIG. 11 PRODUCT TEAM SIZE © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Respondent Overview The target audiences were persons who worked in software teams and certified agile practitioners. Respondents roles distribution is balanced, covering a perspective from a process, product, development, quality and management side. FIG. 13 ROLES About 73 % from respondents have over 5 years experience IT. And ≈41% from respondents have grown their practical Agile Experience within the last 3 - 5 years. FIG. 14 IT EXPERIENCE FIG. 15 AGILE EXPERIENCE © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Organisations Agile Context Companies in Romania are in a full process of adapting to Agile methods and practices. We notices in figure 16 that approximately 71% of respondents have mentioned that their organisations have been practicing agile development methods in the past 5 years. FIG. 16 ADOPTION TIMELINE FIG. 17 AGILE MATURITY Respondents were also asked to assess the current state of Agile in their organisation and approximately 32% of responses ranked the maturity level below intermediate. While we have a good percentage of people that show themselves satisfied, 31,8% are neutral. The current satisfaction level reflects an opportunity for improvement within companies that apply Agile methods and practices. The way of working has a significant impact in job satisfaction, engagement and employee motivation. 15,3% 35,7% 31,8% 13,4% 3,8% FIG. 18 SATISFACTION WITH CURRENT AGILE STATE IN THE ORGANISATION © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Reasons for Adoption and Agile Benefits We can observe that the main area of focus is towards efficiency and productivity through process improvements. The top five key reasons for adopting an Agile way of working are: Accelerate software delivery time Maximise productivity Improve visibility and transparency within teams Optimize processes Time to market They are followed by improving the business, having a quality software and a better product management. Other mentions where referring to increasing customer value, solving complex problems and the need to adapt to volatile, uncertain and ambiguous contexts. FIG. 19 REASONS FOR ADOPTION Respondents concluded that these top five benefits were seen after experiencing Agile: Project visibility Speed time to market Better working processes Enhanced software quality Autonomous teams We can see a correlation between benefits and reason, for example improving visibility and processes and time to market. FIG. 20 BENEFITS OF AGILE ADOPTION © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
What helps integrating Agile? Respondents indicated what helped most in implementing the new way of working, top five being : • Internal Agile Coaches • Consistency and discipline • Learning programs • External Expertise • Executive Sponsorship Other mentions were referring to the team maturity in embracing the mindset and willingness to adapt quickly and over deliver. FIG. 21 SUPPORT FOR INTEGRATING AGILE Agile Challenges Results from survey have convey that most of the common challenges faced by organisations and individuals while implementing Agile are: Superficial documentation Team resistance to change Misunderstanding roles Customer does not understand Agile Conflicts with other departments Respondents mentioned that long term planning, sometimes scope and prioritising can be challenging. FIG. 22 CHALLENGES IN ADOPTING AGILE © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Measuring Agile Success With a score higher than 40%, most respondents evaluated that success is measured by looking at Business value added, Quality, On-time delivery and Productivity. These result are corresponding with the reasons for adopting Agile and benefits seen after experiencing Agile methods / practices. FIG. 22 AGILE SUCCES METRICS Would you recommend Agile as a way of working? With an overwhelming majority, but not surprising, respondents recommend Agile as a way of working. Success is being recognised and respondents can see the benefits of using methods, and practices that integrate Agile concepts. 97% 3% FIG. 23 AGILE PROMOTER SCORE © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Methods and Practices Respondents recognise Scrum as the most used Agile method with a high result (83%), followed by Kanban, a hybrid version between both methods and SAFe . This is also correlated with the distribution of roles (Scrum Master, Product Owner) and with the previous analysis regarding certifications and communities in Romania. FIG. 24 AGILE METHODS As to Agile Practices, the top five consists of : Product Backlog, Sprint Backlog, User Story, Acceptance Criteria and Definition of Done. These results are consistent with the previous Agile Methods conclusion. FIG. 25 AGILE PRACTICES © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Team Meetings Furthermore, most of meetings and events that the respondents participate at mostly Scrum related events. This is in direct connection to previous results in regards to adopted Agile methods. Although sometimes it is considered undesirable, the Daily Standup has the highest value (91%). Other types of meetings were defined as weekly standup, team meetings or alignment meeting (2 times per week). FIG. 26 MEETINGS Tools and Tracking Atlassian Jira is by far the most used tracking and management tool used by respondents, with 86% response rate. FIG. 27 MANAGEMENT & TRACKING TOOLS © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Similar results can be found in the 12th Annual State of Agile Report conducted by VersionOne, within the global software community, where Atlassian Jira, Microsoft Tools and Google Docs most common used. Our findings in regards to tools are used in the development work, we can grasp a comprehensive perspective in figure 28. More than 70% of respondents use an Agile Project Management Tool, Bug Trackers, Taskboard, Confluence, GitHub. Least used tool is Index cards, with a low of ≈ 78%. We can see a direction towards using automating deployment, build and release tools. Meanwhile there is a low usage for automates test tools and refactoring, as less than 37% of users currently use such tools. One question may arise from this data: How can we help teams in automating their work, so they can focus towards user satisfaction and business growth? FIG. 28 TOOLS Other mentioned tools were: SFDC, Craft.Io Aha!, Confluence, Github, Assembla, Open Air, Kumu, Test Track, Service Now, IBM Clearcase, Version One, Clubhouse Basecamp, Clarity, Gitlab, Bitbucket, Value Proposition Canvas, Google Sites, Redmine, BunnyShell, Octopus, Jira Connections, Adobe XD, Jama, CA Directory, Zidox, Cypress, Value Stream Mapping, Target Process,Jenkins, Snow, Trello, Wbs, Git, Intellij, Upraise. © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Measuring Progress “Velocity”, a metric for work done, which is often used in agile software development, has the highest value (49,04%). It is followed closely by Customer satisfaction. The least measured and tracked metric is Unsuccessful Deployments, with a value of approximately 1%. While Business value was a key metric in measuring Agile success, respondents also counted it as a valuable metric in measuring progress. 49% VELOCITY 46% CUSTOMER SATISFACTION 40% BUSINESS VALUE FIG. 30 METRICS FOR MEASURING PROGRESS © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Engineering Practices Respondents demonstrated an increased use of continuous integration, unit tests and coding standards and less interaction with refactoring and automated testing. FIG. 31 ENGINEERING PRACTICES DevOps Initiative / Machine Learning Initiative FIG. 32 DEVOPS INITIATIVE FIG. 33 MACHINE LEARNING INITIATIVE © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Learning and Sharing Knowledge We can observe that most learning is done by individual study and practice and less by training and internal Agile support via coaches or dedicated learning roles. FIG. 34 LEARNING AGILE TECHNIQUES We can observe that knowledge sharing is done mostly through interactions and informal ways, presentations being the top option in sharing know-how. FIG. 35 KNOWLEDGE SHARING TECHNIQUES © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
TECH COMMUNITY AND EVENTS The evolution of the community is contributing to the spread of best practices. This is consistent with agile values that emphasis the importance of individuals and interactions in producing quality software. By the use of online social networks we assist to a new way learning that is more decentralised and less dependent on a single source of information. Groups of interests are self organising by using online platforms to find people with similar concerns. To have an overview for Romanian we extracted from meetup.com most popular groups and communities which organises tech events on topics related to technology, software development and Agile. FIG. 36 MEETUP COMMUNITIES In regards to sharing Agile know-how, The Bucharest Agile Software Meetup Group is a community of practice with the purpose of spreading Agile and Software Craftsmanship best practices in Romania. It was founded in 2008 by Maria Diaconu and has now reached a number of 3206 members in January 2019. The most popular event called Agile Talks is hosted every month by local tech hubs or companies and brings two speakers that share their experience and learnings. Group discussions are facilitated after the presentation using the Open Space technique. © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
Another example of community based event is Agile Coach Camp Romania. This is a two days conference where experienced Agile coaching enthusiasts get together to exchange ideas, learn, share, coach and be coached. The first edition took place in 2016 and this year it managed to reach the 4th edition. We wanted to extract what are the interests in 2018 within the technology and software industry based on the growth of subscribers in these groups and communities. Table 1 shows AI, Agile and DevOps as top discussion themes, with a flavour of UX, Blockchain and Design Thinking. TABLE 1. TOP COMMUNITIES RANKED BY GROWTH IN 2018 Group Name No. Members at end of 2018 Growth in 2018 City Bucharest.AI Meetup 1932 1128 Bucharest The Bucharest Agile Software Meetup Group 3206 731 Bucharest Code for Romania 1866 721 Bucharest DevTalks Romania 1123 694 Bucharest Bucharest DevOps Hackers Meetup 1947 671 Bucharest ING Bank - Tech Meetups 535 530 Bucharest Google Developer Group Bucharest 1814 495 Bucharest Today Software Magazine 2193 476 Cluj-Napoca Security Espresso 876 469 Bucharest FullStack Cluj 1731 455 Cluj-Napoca Product Camp Bucharest Meetup 1628 450 Bucharest Bucharest A.D.C.E.S. Meetup 1163 440 Bucharest UX City 818 402 Cluj-Napoca Agile Connexions - Romania 1176 389 Bucharest BucharestJS 1785 388 Bucharest Bucharest Java User Group 1531 388 Bucharest Blockchain Romania 690 374 Bucharest Bucharest Big Data Meetup 1360 356 Bucharest DigitalOcean Bucharest 923 352 Bucharest Design Thinking Bucharest 1180 348 Bucharest Google Developer Group Cluj-Napoca 719 343 Cluj-Napoca Bucharest PHP Meetup 336 327 Bucharest SQL Server User Group Romania 842 322 Bucharest Colors in Projects - Meetup Group 985 301 Bucharest Romanian Robotic Process & Cognitive Automation Group 288 286 Bucharest © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
EDUCATION AND CONTINUOUS LEARNING Universities are the main source of talent for companies providing more than *7000* graduates every year. Great majority of the students undertake internship programs during the college that allow them to acquire practical experience. Most of them even opt-in for a full time job that makes finding a balance between studying and working quite a challenge. What universities provide: What companies expect: Comprehensive theoretical courses Practical experience proven with project portfolios Fundamental knowledge and strong technical skills Ability to work in a team and great communication skills Graduates expected to become jack-of-all trades Specialists willing to continuously learn and improve Introducing Agile Practices as a framework to sustain learning allows actors involved in education to create personalised project based learning. This would enhance practical experience, foster collaboration and improve soft skills. As more and more teachers are adopting projects as a way of learning technical disciplines students require the capacity to self-organise, maintain focus and handle pressing deadlines. Practices like Sprints, Goals, Backlogs, Kanban Boards, Pair Programming, Code Review, Demos and Retrospectives can be easily integrated in class. Creating bonds between students and practitioners would facilitate new ways of learning by introducing mentoring and coaching approaches. Companies should continue to play an active role in development of future graduates. And while there is a practice in opening internships for students, there is a greater need in designing research programs that would engage students in creating knowledge and allowing them to become active contributors in the community. From a continuous learning perspective, a study published by Eurostat in 2018 states that only 4% of the Romanian companies provide training in digital skills for employees. This is very low compared with the EU average of 21%. Large businesses are more likely to provide training a 26% do it compared the the EU average of 68%. There is a great need to integrate learning as part of the development process because sending people to a training is often not enough to gain the skills required to keep pace with the rapid development of technology. There is a tendency for people in the tech industry to be self-taught and the gap in training provided by companies is covered with personal development by attending conferences, hackatons, meet-ups and online courses. This gives the employee a competitive advantage and a freedom to choose the company that best fits it’s career path. Along with this the development of interest groups and community events have a positive effect in engaging more people in learning. We see this both as a way of compensating low investments from companies and an opportunity to create meaningful relationships that would lead to a new generation of leaders and entrepreneurs. © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
CONCLUSION Agile is becoming the norm and standard of an optimal software development process approach. Many software companies have adapted their practices in order to respond to the dynamic business environment. Although in this research we can grasp that there is significant room for improvement, the benefits of Agile methods and practices are corresponding with the expectations and reason for adoption. Organisations are starting to shift towards business value and quality, with an emphasis on technical capability and process improvement. While customer satisfaction has a high score in measuring progress and joins the top five in measuring Agile success, the main focus is on accelerating the software delivery times and maximising productivity. Respondents have stated that having internal Agile Expertise, consistency, discipline and learning programs help mostly with the adoption process. Nevertheless, they stated that they mostly learn about Agile topics on their own and by doing, with a lower involvement from Agile Coaches, external consultants or via workshops. Adopting a new practice in a team involves a significant effort because of the time invested in acquiring know-how and getting all teams members aligned. One of the challenges mentioned are resistance to change and misunderstanding of roles, which can be caused by lack of right knowledge. Scrum is recognised as the most used Agile method, with most of meetings being prescribed by the Scrum framework. This iterative and incremental approach to developing software is mirrored in the engineering practices selected such as: continuous integration and deployment, unit testing, small releases, developing by feature, etc. The survey received positive responses in regards to using automated tools and having DevOps initiative in progress. In terms of innovation, we noticed a positive result, with an approximately 35% of currently in the works and planned for the future Machine learning initiatives. Romania has talented technical and software development capabilities, recognised oversee. Regardless of the economical changes, investment costs are still convenient and salaries are affordable by western European standards. Companies in Romania already reached a functional and stable level of integrating best practices. Now is the time for action and experimenting in order to increase the value of products developed within Agile teams. © DOvelopers 2019. Developed by Eduard Budacu and Cristina Pana
REFERENCES Agile Alliance, Agile Glossary https://www.agilealliance.org/agile101/agile-glossary/ Eurostat, Digital economy & society in the EU, 2018 https://ec.europa.eu/eurostat/cache/infographs/ict/bloc-1c.html Version One, State of Agile 12th Annual Report, 2018 https://stateofagile.versionone.com/ Scrum Alliance, 2017-18 State of Scrum Report http://info.scrumalliance.org/State-of-Scrum-2017-18.html Development of Agile Practices in Romanian Software Community, Eduard Nicolae BUDACU http://revistaie.ase.ro/content/82/08%20budacu.pdf National Institute of Statistics http://statistici.insse.ro/shop/index.jsp?page=tempo3&lang=ro&ind=CON110E Lista Firme, database for figures 1 - 7 listafirme.ro Meetup Community meetup.com Photo by You X Ventures on Unsplash
ABOUT US At DOvelopers we provide knowledge and expertise to fast - growing customers in a connecting environment, helping them feel empowered and experience innovation. We work with software development companies to create a productive working environment based on collaboration, agility, and continuous improvement. We explore with organisations and teams ways to improve productivity and strengthen their capabilities through Learning programs (in-house workshops), Agile Coaching, Research and Consultancy. The company was founded in 2016 in Bucharest by Eduard Budacu and Cristina Pana. CRISTINA PANA EDUARD BUDACU LEARNING FACILITATOR AGILE COACH CERTIFIED SCRUM MASTER CERTIFIED SCRUM MASTER Eduard has over 11 years of experience in software development in several technical and management roles. His mission is to support software development teams to produce positive change in order to achieve high performance using agile principles WWW.DOVELOPERS.COM and practice at DOvelopers. SOS. NICOLAE TITULESCU NO. 1, BUCHAREST, ROMANIA, 011131. Cristina has been exposed in the past 7 years to project management, software teams formation, training delivery and consultancy experiences in her previous roles. CONNECT@DOVELOPERS.COM EDUARD@DOVELOPERS.COM Her mission is to facilitate learning sessions at DOvelopers, to contribute to people's CRISTINA@DOVELOPERS.COM growth and support them in their practice.
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