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Cities
Coalition for
2019
Digital Rights
Cities Coalition for Digital Rights is supported by:
Cities Coalition for Digital Rights
Visit our website at
citiesfordigitalrights.org/
For more information, contact us at:
endorse@citiesfordigitalrights.org
To endorse your city:
citiesfordigitalrights.org/endorse-your-city
© Coalition for Digital Rights 2019, published under
the Creative Commons Attribution-ShareAlike 4.0
International License.
2
2019 Amsterdam Light Festival by Alphons Nieuwenhuis ©
Cities Coalition for Digital Rights City Square by Gabriel Santiago
Content
Declaration 07
Cities for Digital Rights Principles 08
Why join? 10
What can you do? 21
Map of cities who have joined 24
Cities that joined the Coalition so far 26
2019
City examples
New York - Library Privacy Week 13
Bratislava - Proactive services 14
Amsterdam - Tada Manifest 15
London - Open data for public benefit 16
Helsinki - Data ethics principles 17
Milan - Digital inclusion 18
Barcelona - Ethical Digital Standards 19
5
Cities Coalition for Digital Rights
Declaration of
Cities Coalition
for Digital Rights
We, the undersigned cities, formally technological opportunities
come together to form the Cities that improve the lives of our
Coalition for Digital Rights, to protect constituents, and to providing
and uphold human rights on the trustworthy and secure digital
internet at the local and global level. services and infrastructures that
support our communities. We
The internet has become strongly believe that human rights
inseparable from our daily lives. principles such as privacy, freedom
Yet, every day, there are new cases of expression, and democracy
of digital rights abuse, misuse and must be incorporated by design
2019
misinformation and concentration into digital platforms starting
of power around the world: freedom with locally-controlled digital
of expression being censored; infrastructures and services.
personal information, including our
movements and communications, As a coalition, with the support
monitored, being shared and of EUROCITIES, United Cities and
sold without consent; ‘black box’ Local Governments (UCLG) and the
algorithms being used to make United Nations Human Settlements
unaccountable decisions; social Program (UN-Habitat), we will share
media being used as a tool of best practices, learn from each
harassment and hate speech; and other’s challenges and successes,
democratic processes and public and coordinate common initiatives
opinion being undermined. and actions. Inspired by the Internet
Rights and Principles Coalition
As cities, the closest democratic (IRPC), the work of 300 international
institutions to the people, we stakeholders over the past ten
are committed to eliminating years, we are committed to the
impediments to harnessing following five evolving principles.
7
Cities for Digital Rights
Principles
01. 02.
Universal and Privacy, data
equal access protection and
to the internet, security
and digital
Cities Coalition for Digital Rights
Everyone should have
literacy privacy and control
over their personal
Everyone should have information through
access to affordable data protection in both
and accessible internet physical and virtual
and digital services on places, to ensure digital
equal terms, as well confidentiality, security,
as the digital skills to dignity and anonymity,
make use of this access and sovereignty over
and overcome the their data, including
digital divide. the right to know what
happens to their data,
who uses it and for
what purposes.
8
03. 04. 05.
Transparency, Participatory Open and
accountability, Democracy, ethical digital
and non- diversity and service
discrimination inclusion standards
of data, Everyone should Everyone should
content and be represented on be able to use the
2019
the internet, and technologies of their
algorithms collectively engage choice, and expect
with the city through the same level of
Everyone should
open, participatory interoperability,
have access to
and transparent inclusion and
understandable
opportunities to shape opportunity in their
and accurate
the technologies digital services. Cities
information about
designed for them, should define their
the technological,
including managing our own technological
algorithmic and
digital infrastructures infrastructures,
artificial intelligence
and data as a common services and agenda,
systems that impact
good. through open and
their lives, and the
ethical digital service
ability to question and
standards and data to
change unfair, biased
ensure that they live up
or discriminatory
to this promise.
systems.
9
Why join?
Objectives Planned activities
This coalition aims to rally up cities • Campaign for 100 cities in 100
to sign the declaration with the days
following objectives: • Seminars, Workshops and training
events leading to enhanced
• To eliminate barriers to awareness and capacity of UN-
harnessing technological Habitat partners to ensure digital
opportunities that improve the rights
Cities Coalition for Digital Rights
lives of city inhabitants; • Each signatory city to host an
• To provide secure digital services activity on the international day of
and infrastructures that support the internet
communities; and • Compendium of Case studies
• To increase respect for human on local government efforts to
rights in a digital environment, promote and ensure digital rights
particularly in City services by • Demonstration projects on efforts
incorporating human rights to ensure the above-mentioned
principles such as privacy, principles in the signatory cities
security, freedom of expression, Mailing list for sharing policies,
and democracy by design case-studies, practices, questions:
into locally controlled digital citiesdigitalrights@framalistes.org
platforms, infrastructures and
services.
• To jointly advocate for digital
rights and the provision of digital
services and infrastructures that
support communities.
10Expected outcomes
• Improved policies, laws, plans and
strategies for better open and
ethical digital service standards at
the city and global level.
• Improved access to affordable
and accessible internet and digital
services on equal terms, as well
as the digital skills to make use
of this access and overcome the
digital divide.
2019
• Improved privacy and control
over personal information
through data protection in both
physical and virtual places.
• Increased understanding of the
technological, algorithmic and
artificial intelligence systems that
impact their lives, and the ability
to question and change unfair,
biased or discriminatory systems.
• Improved representation on the
internet, and collectively engage
with the city through open,
participatory and transparent
opportunities to shape the
technologies designed for them,
including managing our digital
infrastructures and data as a
common good.
11Cities Coalition for Digital Rights
City Examples
PRINCIPLE 01 UNIVERSAL AND EQUAL ACCESS TO THE INTERNET,
AND DIGITAL LITERACY
Library Privacy Week
New York City
In 2018, the City of New York held its first Library Privacy Week ,
which included a series of more than 30 free public workshops
aimed at teaching residents better data privacy and security
practices. Library Privacy Week 2018 marked the formal
launch of NYC Digital Safety: Privacy & Security, a project that
ensures that NYC residents can rely on public libraries for their
2019
questions about internet privacy and security while promoting
civic engagement and participation.
NYC Public Library by Soomness
13PRINCIPLE 01 UNIVERSAL AND EQUAL ACCESS TO THE INTERNET,
AND DIGITAL LITERACY
Proactive services
Bratislava
The new Mayor of Bratislava has a plan to create a transparent,
liveable, modern, accessible and innovative city. Looking into
the future, the administration of the Mayor wants to leap frog
towards proactive services for citizens and stakeholders, closely
cooperate with business, academic and third sector to develop
a modern city adhering to the principles stated in the UN
Sustainable Development Goals.
Cities Coalition for Digital Rights
Bratislava by Aneta Pawlik
14PRINCIPLE 02 PRIVACY, DATA PROTECTION AND SECURITY
Tada Manifesto
Amsterdam
The participatory manifesto “Tada, clarity about data” -
created with local businesses, academia and residents - will
be implemented. The manifesto highlights concepts such as
inclusion, transparency and ethical data use.
tada.city/en/home-en/
2019
Tada by Hans Kleijn
15PRINCIPLE 03 TRANSPARENCY, ACCOUNTABILITY,
AND NON-DISCRIMINATION OF DATA,
CONTENT AND ALGORITHMS
Open data for public benefit
London
London is a recognised leader in mobilising open data for
public benefit, with the London Datastore empowering
London’s agencies and institutions to solve some of the most
complex urban challenges faced by Londoners: like poor air
quality, housing and inequality, and today nearly half of all
Londoners who travel regularly use apps made possible from
Cities Coalition for Digital Rights
live data made publicly available by Transport for London.
London by Johan Mouchet
16PRINCIPLE 03 TRANSPARENCY, ACCOUNTABILITY,
AND NON-DISCRIMINATION OF DATA,
CONTENT AND ALGORITHMS
Data ethics principles
Helsinki
Helsinki plans to be world’s leading city in opening up and
utilizing public data. Therefore, it is fundamental to engage
in data ethics and ensure transparency, accountability, and
non-discrimination of data, content and algorithms. Helsinki
is in the process of formulating data ethics principles for the
city in order to safeguard citizens, their data and privacy while
accessing the services offered by the city.
2019
Helsinki by Tapio Haaja
17PRINCIPLE 04 PARTICIPATORY DEMOCRACY, DIVERSITY
AND INCLUSION
Digital inclusion
Milan
In Milan, the Digital Citizen Folder was developed to help
citizens in their user experience with Municipality. It is a private
and secure digital repository where personal documents for all
citizens are stored. In this way, citizens can reach a single point
of access to find all their information and data, directly from
the Municipality web portal. The access to the personal folder
Cities Coalition for Digital Rights
is protected and guaranteed through the national electronic
identity system (SPID) or the strong authentication system
ensured by the local Cybersecurity unit.
Another goal of the Milan Municipality is to spread the digital
knowledge and digital skills to everyone, making citizens aware
about different opportunities provided by digital technologies
and allowing them to access and use public e-services offered
by the Municipality.
Milan by Thoots Y
18PRINCIPLE 05 OPEN AND ETHICAL DIGITAL SERVICE STANDARDS
Ethical digital standards
Barcelona
Barcelona has been working for over two years on its Open
Digitisation Plan and one of the important results are
Barcelona’s Ethical Digital Standards, an open source Policy
Toolkit for cities to develop digital policies that put citizens at
the center and make Governments more open, transparent,
and collaborative.
This is a decisive policy change that puts people first in
the design of government services and reinforces their
2019
digital rights. The City reinforces its policy for technological
sovereignty, for full control of its ICT services and
infrastructures, and the ethical use of data to be more open
and transparent, while returning data sovereignty to citizens.
Barcelona by Emiel van Betsbrugge
19Cities Coalition for Digital Rights
What can your
city do?
Institutional measures
• Institute or maintain a data protection office
• Institute or maintain a (CTO) office with authority
to institutionalize and enforce digital rights
• Political council has a digital equity agenda
2019
General process
• Attend and contribute at global digital rights events
• Commit to uphold the Declaration of Cities Coalition
for Digital Rights
21Principle based
actions
PRINCIPLE 01. PRINCIPLE 02.
Universal and Privacy, data
equal access protection and
to the internet, security
and digital
literacy • Publish a data
protection policy
Cities Coalition for Digital Rights
• Institute local
• Existing or planned
legislation to protect
commitment to
data privacy and
universal broadband
security
• Existing or planned
• Develop tools
programs to increase
for residents and
digital literacy
visitors to protect
• Public education privacy and security
campaigns to
increase digital
literacy and
awareness
22PRINCIPLE 03. PRINCIPLE 04. PRINCIPLE 05.
Transparency, Participatory Open and
accountability, Democracy, ethical digital
and non-dis- diversity and service
crimination of inclusion standards
data, content
and algorithms • Develop new
digital participation
• Existing or planned
technological
tools to increase sovereignty policy
• Initiate a process civic engagement
2019
• Require the use of
to increase and participatory
Open Standards
transparency and democracy
in procurement,
accountability
• Leverage existing reducing the risk
around algorithmic
technology platforms of vendor lock-in
decision-making
to increase resident
• Promote the use
• Create or maintain participation
of Open Source
digital portal to in government
technologies
share open data processes
• Publish open • Document the
data related to demographics of
city services and local internet users
technologies (with commitment
• Leverage local to make progress
power to protect net over time)
neutrality • Ensure your digital
platforms are
accessible
23LONDON
AMSTERDAM
PORTLAND
PHILADELPHIA
SAN JOSÉ
NEW YORK
LOS ANGELES
Cities Coalition for Digital Rights
CHICAGO
BARCELONA
ZARAGOZA
CARY
LYON
GRENOBLE
MILAN
AUSTIN
TURIN
KANSAS CITY
GUADALAJARA
24HELSINKI
MOSCOW
BERLIN
2019
VIENNA
BRATISLAVA SYDNEY
TIRANA
ATHENS
25Cities that joined tech solutions at their Datalab. For control over their personal information
example, every year, 250.000 issues on the internet. In the EU-project
the Coalition so far in public space, such as trash on the Amsterdam and partners provide tools
street, are reported to the City of that put individuals in control of their
Amsterdam and directly routed to data. In the next years, Amsterdam is
the right person on the street by an excited to learn more from other cities
algorithm. To ensure this technology is in the digital rights coalition
fair and beneficial to all, a neutral audit
.
will be conducted, testing whether
the algorithm is not biased towards
particular privileged areas or problems.
The city of Amsterdam is convinced
that diverse input from residents
is essential in their policy making.
OpenCity Amsterdam provides easy-
Cities Coalition for Digital Rights
to-use digital participation tools to
include the residents voice, such as
co creating the design of public space.
In Amsterdam civic initiatives have
emerged to empower people digitally.
‘Programming school ‘Codam’ makes
Amsterdam sure everyone who is motivated -
Amsterdam believes in people degree or no degree - gets a chance to
Athens
centered approach to technology. learn coding. Athens Open Schools
Starting her term in June 2018, Deputy The Open Schools program is an
Cities should join forces to set the
Mayor Meliani is developing an innovative initiative run by the City
conditions for innovation in the
ambitious policy framework, called of Athens, which has grown popular
digital city. Together with Eindhoven,
“the digital city,” including proposals within the local community. Schools
Amsterdam has developed four
on data minimization, open by default, are open to the neighbourhood and to
main principles providing guidance
privacy by design, and a ban on the society.
to citizens and entrepreneurs about
Wi-Fi tracking. Also, the participatory
the values and norms of the digital The school premises turn into meeting
manifest “Tada, clarity about data” -
infrastructure, such as sensors and places and centres of action where the
created with local business, academia
data usage in urban public space. local community is invited to take part
and residents - will be implemented,
These four principles has been widely in recreational, cultural, educational
highlighting concepts such as inclusion,
adopted in other Dutch cities through and sports activities suitable for people
transparency and ethical data use.
the Association of Netherlands of all ages.
To put word into actions, Amsterdam is Municipalities. DECODE is a response
During the week schools remain open
pioneering creating open accountable to people’s concerns about a loss of
with security from the final ring of the
26school bell until 9.30pm and during the • Professional advancement through skills training, grants, device
weekends from 10am to 8pm. • Consulting seminars for the access, and working with a network
development of entrepreneurship of service providers. Device access
“When designing the Open Schools
and connectivity are key pillars of
program, we had two main things and the search for business
Austin’s digital inclusion efforts.
in mind: the need to convert school opportunities.
In refurbishing retired computers,
buildings into creative meeting points • Innovation
the City of Austin gives community
for the citizens of the local communities, • Introduction to innovative
nonprofits a leg up and diverts waste
as well as the importance of providing a technologies such as 3D printing,
from the landfill. The City’s open
space where one can acquire knowledge, robotics and automation, and on-
access computer labs provide digital
pursue creativity and where innovation
site practice with special equipment.
literacy training to all residents who
and dialogue bloom. A year later, we
need it. Moreover, Austin Public
are truly proud to see that the school
Libraries are addressing education
environment contributes to a more
gaps through device and wi-fi hotspot
interesting daily life for the citizens
lending programs. Building on the
of Athens” MAYOR OF ATHENS,
foundation of digital inclusion, the
GEORGIOS KAMINIS
City of Austin is developing a citywide
policy for accessibility in the digital era.
Our goal: A modern educational
In order to be truly inclusive, the City’s
hub, open to all the society. The
2019
approach to accessibility must consider
new, digital era requires special skills
complex issues, for example: how
and knowledge that everyone can
to make services more findable and
gain, regardless of gender, age or
usable for people of all abilities and
nationality.
across all types of devices; payment
The building: Start Project begins to methods for “unbanked” residents;
write its own story, and there would providing content and guidance in
be no more suitable space to host it, Austin the eight most common languages
from the beautiful Lela’s Karayianni Open and inclusive spoken by community members. The
house, which a few decades ago launch of City of Austin’s Office of
city services in Austin
was associated with the struggle for Equity in 2016 brought an increased
The City of Austin’s Digital Inclusion
freedom. focus to these efforts in service of
Strategic Plan was adopted by city
council in 2014, establishing a vision addressing racial inequity and historic
Start Project provides digital skills to all
for every Austin resident to have the disparities. The City of Austin is
social groups:
opportunity to be fully engaged in committing to these principles with
• Education
digital society and enjoy the benefits its Digital Transformation Strategy,
• Developing digital skills, from which puts residents first, empowers
that digital access can bring. The
the use of computers and social plan includes efforts to close gaps multidisciplinary teams, plans for
networks, to planning and creating in digital literacy and device access change, and cultivates communities of
websites. among the Austin community learning throughout the City. The latest
27work in this effort can be seen at alpha. while returning data sovereignty to
austin.gov. citizens.
In the context of this programme,
Barcelona has released several
digital services as reusable open
source software, key among them
is its flagship citizens’ participation
platform Decidim, which Barcelona
has deployed to support direct
consultation with its citizens. Another
important project in this initiative
is the Barcelona Open Data portal,
enabling more transparency regarding
city services, and showcasing open
Berlin
data based citizen projects within its Like Amsterdam, New York and
Cities Coalition for Digital Rights
“Reuser” area. Barcelona, Berlin also faces the
challenge of accompanying and
In the area of data protection,
shaping the digital future of the
Barcelona has recently appointed its
Barcelona first Chief Data Officer, director of the
city - not only technologically, but
also with regard to socio-political
Barcelona Ethical Digital Standards - a Municipal Data Office, and has put
aspects. The central instrument here
Policy Toolkit privacy and compliance with the recent
is the development of a digitization
Barcelona has been working for over EU General Data Protection Regulation
strategy. The aim is to develop a
2 years on its Open Digitisation Plan at the heart of its data management
digitization strategy for Berlin based
and one of the important results are and digital service design, supervised
on sustainability, participation and
Barcelona’s Ethical Digital Standards, by its Data Protection Officer.
economic development.
an open source Policy Toolkit for Barcelona is also a key participant in
cities to develop digital policies that the Decode project, a collaborative The strategy development process is
put citizens at the center and make initiative at European level to scheduled to last 18 to 24 months and
Governments more open, transparent, strengthen citizens data rights and put will be accompanied by a participatory
and collaborative. them back in control of their data as citizen dialogue. The aim is to create
well as enable them to share this data a Berlin that is worth living in, which
This is a decisive policy change that
for the common good. also ensures access and opportunities
puts people first in the design of
for all Berliners in the digital age and
government services and reinforces Barcelona is committed to work for
thus offers potential for growth and
their digital rights. The City reinforces Technological Sovereignty and is
better social coexistence in the city.
its policy for technological sovereignty, releasing a Manifesto in favour of
The mutual exchange with other cities
for full control of its ICT services and technological sovereignty for cities and
that face similar interdisciplinary
infrastructures, and the ethical use of citizens’ digital rights.
and interdepartmental challenges
data to be more open and transparent,
28as Berlin will enrich the process Given the goals in the Cities for Digital
of brainstorming for a successful Rights Declaration Bratislava aims to:
implementation of the goals.
1. Increase connectivity to public Wi-
Fi, improve e-government services
and increase accessibility of our
web and digital services to create
a communication channel with
citizens.
2. Develop mechanisms to process
data in a secure and fast way
to improve lives of its citizens,
including open data standards and
data exchanges.
3. Create and implement processes
that increase transparency and
give opportunities to various
stakeholders to participate in Cary (U.S.A.)
the city governance, including
https://www.townofcary.org
Bratislava
innovative procurement,
experimentation and testing of
Bratislava, as the capital of Slovak
2019
new technologies and processes.
republic, is the largest city in Slovakia 4. Build an ecosystem of stakeholders
and is the industrial, administrative, and create participatory and
cultural and university centre. collaborative tools.
5. Drive close cooperation
The new Mayor of Bratislava, Matus
with business and academic
Vallo, and his administration has a
stakeholders through joint projects
plan to create a transparent, liveable,
and initiatives to solve city’s most
modern, accessible and innovative
pressing issues.
city. Looking into the future, the new 6. Develop and enhance citizen
administration wants to leap frog engagement and participation
towards proactive services for citizens through forums, stakeholders
and stakeholders, closely cooperate groups, education and citizen
with business, academic and third projects in sustainable city
sector to develop a modern city development.
adhering to the principles stated in the
7. Build regional and international
Chicago
networks exchanging best
UN Sustainable Development Goals. Universal and equal access to the
practices.
internet, and digital literacy
The City is committed to providing
residents with access to technology
and broadband. Our libraries with
29support from the Chicago Public Open and ethical digital service like many other local authorities but
Library Foundation, the City’s standards unlike the State administrations, we
Department of Innovation and have chosen to maintain physical
The City provides open resources
Technology, and many others provide counters for all administrative
through its Developers Portal at http://
several critical services to promote procedures, but also to support
dev.cityofchicago.org. We also openly
access to the internet and digital citizens in this transition. In libraries
publish our standards, which are
literacy. or city halls, computers are available
generally updated annual at chicago.
and agents welcome and accompany
Privacy, data protection and security gov/doit, with an emphasis using more
all audiences, especially the most
open source technologies
The City considers privacy as it vulnerable. Many of the associations
approaches the design of new we support are also working to ensure
programs. When the City launched its that no one is left behind!
municipal ID program, CityKey, the City
Taking action to protect privacy
Clerk conducted a listening tour across
The digitization of society also
the City to build a program that served
has other consequences, of which
the needs of our residents. You can
Cities Coalition for Digital Rights
little is said: the risks of abuses in
listen to team members discuss how
terms of generalized surveillance or
they approached this project at their
privatization of data by Internet giants
ChiHackNight presentation: https://
are not to be taken lightly. This is why
chihacknight.org/events/2018/10/02/
on our official websites, the cookies
citykey.html.
deposited by these unscrupulous
Transparency, accountability, and non actors are disappearing and being
-discrimination of data, content and replaced by virtuous tools for analysis
algorithms and linking to social networks. We have
also hired an information systems
Chicago has automated processes
Grenoble security manager and have brought
in place to publish data openly to its
New services, risk of exclusion, privacy
ourselves into compliance with the
Portal at data.cityofchicago.org.
protection... facing the challenges
European General Data Protection
Participatory Democracy, diversity and of digital technology In Grenoble we
Regulation (GDPR) by appointing a data
inclusion have long been combining equity and
Protection Officer.
modernity. And to go even further, we
We work with residents to build new
decided to join the network of “Cities Free software: take back control
programs and technologies, like
for Digital Rights” at the City Council of your digital life! Labelled Free
the CityKey http://www.chicityclerk.
meeting on February 4th, 2019. Digital Territory, a member of The
com/chicagocitykey, the Array
Promoting and defending free
of Things https://arrayofthings. Taking action against digital exclusion
software Association - April, Grenoble
github.io, and the new 311 system The risk of a break with the public
deploys free software in schools and
https://www.chicago.gov/city/en/ service created by the increasing
administration to no longer depend
sites/311ProjectInformation/home. digitization of a certain number of
on private publishers and ensure its
html. services is real: this is why, in Grenoble,
30technological sovereignty. In Grenoble,
Guadalajara
schools are being equipped with the
(Mexico)
primtux environment (Linux dedicated
Visor Urbano
Helsinki
to pedagogy) and all the city’s agents
Helsinki’s City Strategy 2017-2021
will soon use the free suite Libre Office. Tackling corruption in urban
outlines that Helsinki aims to be
development through open data and
Open data for more sharing and the city in the world that makes the
georeferenced information about land
transparency Making public data best use of digitalisation. Helsinki
using, zonification, business licences
accessible means transparency and increasingly understands its role as the
and construction licenses issued by
participating in the dissemination and creator and enabler of possibilities.
the city.
sharing of knowledge: public data The city develops digital solutions,
is a common good! On the basis of With Visor Urbano we would like which make it easy for residents
this information, citizens, companies, to recover the trust of citizens in to follow and engage in matters of
researchers, journalists, etc. can government institutions. The citizens interest and concern to themselves.
propose new uses such as making the become sensors and monitors of In other words, Helsinki plans to
absence of women’s names visible what happens in the city. Citizens are increase participatory democracy,
in public spaces or informing people expected to become active participants democracy and inclusion with the
about civil engineering near their in the urban development of the support of digital solutions. The city
homes. But it also means widening city. We use technology, focusing its has already established several digital
access to culture, by making the development on the usability of the platforms such as the Helsinki App
2019
collections of our cultural institutions, citizen. and Voice your opinion where citizens
such as the Grenoble Museum, can participate in open hearings.
Currently the platform is used in 90%
public and freely reusable online. In Furthermore, the city continues to
of all digitally available procedures and
partnership with Wikimedia France we further develop its feedback system
we have had more than 50,000 digital
will work to make this information as to reflect better the needs of citizens.
inquiries about property information.
visible as possible, while making you Helsinki’s operating model is based on
More information at visorurbano.com.
want to visit it on site! openness and transparency. Also the
city plans to be world’s leading city in
opening up and utilizing public data.
Therefore, it is fundamental for the city
to engage in data ethics and ensure
transparency, accountability, and non-
discrimination of data, content and
algorithms. Helsinki is in the process of
formulating data ethics principles for
the city in order to safeguard citizens,
their data and privacy while accessing
the services offered by the city. In
Helsinki, the whole city is utilized
as a place for learning for people of
31all ages. Digital technology enriches could. The Mayor and City Manager ask
the learning process and enables questions and give direction to staff
learning regardless of time and
Kansas City at these meetings. These meetings
place. Helsinki is building an Älykoulu are always public and residents and
DataKC is a division of the City
(Smartschool) operating model staff are encouraged to stream it,
Manager’s Office focused on
where future pedagogical solutions watch it on cable, download the slide
supporting data-driven management
will be innovated and implemented. decks, read the post-meeting memo,
in city operations. DataKC partners
Digital analytics provides an enabling and follow along as we live-tweet
with city staff to leverage data in order
environment for learning to progress it. Residents can even tweet their
to help the organization understand
at an individual level. Digital services questions to us with #KCStat!
customer feedback, manage
lower the threshold to seek education
effectively, improve operations, and tell This level of transparency and
and for reorienting studies at transition
stories with data. Additionally, we run accountability was recently written
stages. In addition, the city supports
the city’s data transparency programs into law with the passage of a new
elderly people and other citizens who
including OpenDataKC, and KCStat. ordinance that requires city leadership
are not familiar with technology and
to report out on citywide progress
teach them basic skills to utilise digital City staff can choose from a scope of
Cities Coalition for Digital Rights
towards our goals in a data-driven and
services. For this purpose, Helsinki services for DataKC’s assistance on
public discussion.
has established “Digital Counseling”- projects and analysis relevant to their
services across the city where citizens operations. In addition to partnering You can learn more at kcmo.gov/kcstat
can receive help and guidance on with staff to further department and at kcmo.gov/data
digital matters. More information at efforts, DataKC also manages the
Digitaalinen Helsinki City’s centralized data efforts including
KCStat, Open Data KC, Resident
Satisfaction Survey, Business Survey,
Employee Engagement Survey, Data
Academy, Process Improvement
Academy, etc.
One of KC’s main digital rights goals is
to make our data transparent, easy to
access, and contextual. This is primarily
accomplished through OpenDataKC
and KCStat. Our KCStat program brings
together division and department
directors, the city manager, DataKC,
and the Mayor to discuss the city’s
progress towards its adopted goals.
The narrative that the subject matter London
experts provide illuminates the data in In London everything we do starts
a way that a spreadsheet alone never and ends with the citizen. This can be
32summed up with a simple question: and mobility ideas designed around
how can digital, technology and data citizens’ needs for more low-carbon,
empower Londoners from all walks connected neighbourhoods and cities.
of life to live healthy lives and live With the growth of Internet of Things
well alongside each other? The new devices transparency is fundamental,
Smarter London Together Roadmap, which is why London is piloting a
launched by Mayor Sadiq Khan in new Data Trust with the Open Data
June 2018, champions a bold people- Institute so we can share live data from
first approach to the way data and city spaces while safeguarding their
technology serve those who live, work privacy and security of Londoners.
and visit our great city. We are committed to working closer
with other cities across the world to
London is already a recognised leader
set a progressive, sensible and ethical
in mobilising open data for public
approach to promote inclusion and the
benefit, with the London Datastore
empowering London’s agencies and
digital rights of our citizens. Lyon
institutions to solve some of the most
complex urban challenges faced
by Londoners: like poor air quality,
housing and inequality, and today
2019
nearly half of all Londoners regularly
travel use apps made possible from
live data made publicly available by
Transport for London.
The Crowdfund London platform
supports Londoners to act together to
improve their neighbourhoods. The
Mayor’s Civic Innovation Challenges set
open calls to the tech community to
Los Angeles
work with public agencies to develop
and scale solutions to Londoner’s
https://www.lacity.org/
biggest issues. We are also committed
to support the next generation of New York City
pioneers by enhancing the digital skills
of young women and Londoners from Make Technology Work for All New
diverse backgrounds through the Yorkers
Digital Talent Programme. In his first term in 2013, Mayor de
Blasio established the goal of making
We are collaborating with European
sure every New Yorker has affordable,
cities to sharing new energy saving
33high-speed internet access by 2025. can rely on public libraries for their with Municipality. It is a private and
Since, the City of New York has questions about internet privacy secure digital repository where
invested in broadband infrastructure and security while promoting civic personal documents for all citizens are
and is creating new ways to bring stored. In this way, citizens can reach
engagement and participation.
equitable service to all areas of New a single point of access to find all their
York City, including bringing free Wi-Fi information and data, directly from the
to Queensbridge Houses, the country’s Municipality web portal. The access
largest public housing complex. to the personal folder is protected
and guaranteed through the national
In 2016, the Mayor’s Office of the
electronic identity system (SPID) or the
Chief Technology officer created a set
strong authentication system ensured
of best practices and resources for
by the local Cybersecurity unit.
using smart technologies responsibly
in order to establish open and ethical Connected with this project the
digital service standards. More than Municipality goal is also to spread the
35 leading cities have signed on to the digital knowledge and digital skills to
Cities Coalition for Digital Rights
Guidelines for the Internet of Things. everyone, making citizens aware about
different opportunities provided by
Earlier this year, Mayor de Blasio
digital technologies and allowing them
launched a national coalition calling
to access and use public e-services
on all U.S. mayors to join a Cities
Milan
offered by the Municipality.
Open Internet Pledge requiring all U.S.
internet providers with whom they New digital services for ‘smart citizens’ This has been possible through the
do business to follow a strong set of Since 2016, Deputy Mayor for Digital organisation of several initiatives,
Net Neutrality principles. Over 100 Transformation for Municipality such as the ‘school-work alternation
mayors across the country have signed of Milan aims at developing all program’, a project about digital
onto the Cities Open Internet Pledge technological initiatives respecting education of citizens that involves
to prevent providers from being the users’ digital rights. students in all registry offices of the
gatekeeper between residents and the City to support citizens who might
Roberta Cocco, Deputy Mayor,
local government services on which be interested to learn how to use the
has adopted an integrated Digital
they depend every day. digital services of the Municipality.
Transformation Plan based on 4
The City of New York also held its first pillars (infrastructure, services, digital
Library Privacy Week this year, which education and digital skills) with a
included a series of more than 30 free user-centric focus in order to simplify
public workshops aimed at teaching citizens’ lives, ensuring them equal
residents better data privacy and rights and opportunities.
security practices. Library Privacy Week
The Digital Citizen Folder is the key
2018 marked the formal launch of NYC
digital project which was developed to
Digital Safety: Privacy & Security, a
help citizens in their user experience
project that ensures that NYC residents
34network. This network includes over data, privacy, and project development
50 public-access computing centers to ensure equitable practices and
located in public, private, and nonprofit the voices of the city’s residents are
organizations that are committed to well-reflected in the outcomes of the
increasing access to technology and initiative.
education in communities with low in-
Over the years, the City of Philadelphia
home internet adoption rates.
has led and supported open data
The City continues its dedication initiatives such as OpenDataPhilly. In
to closing the digital divide by addition, the City has an established
making financial investments into its team of analysts, developers,
communities through grant-making. engineers, and project managers
The Digital Literacy Alliance provides who develop meaningful ways for
financial support to programs in Philadelphia’s residents to engage
Philadelphia that work to address with geo-spatial technology. Using
Moscow issues of literacy and inclusion. geographic data, the CityGeo team
https://www.mos.ru/
The Alliance is a broad coalition of collaborates with City departments
institutional stakeholders working to create many user-friendly, public
to alleviate the digital divide in applications such as Atlas, OpenMaps,
Philadelphia through programs, policy, CleanPHL Litter Index. More recently,
2019
and partnership development. the team developed a crowdsourcing
data application to help the City collect,
In 2017, the City of Philadelphia
record, and input the city’s landmarks
established the SmartCityPHL
on a map. The goal is to make the
initiative to drive collaboration
landmarks a useful reference when
across municipal entities, universities
viewing city maps. The landmarks will
and colleges, community-based
also be used to support named-based
organizations, businesses, and
routing for the City’s Next Generation
residents of the city to develop
911 system in the future.
policies and technology projects that
aim to increase equity and access to
government information, services,
and engagement. SmartCityPHL is
focused on technology that leverages
Philadelphia real-time data and analytics that will
The City of Philadelphia is committed drive municipal service innovation and
to driving equity and inclusion through support the quality of life for its diverse
its technology-based services. In 2010, communities and residents. The City
OIT was a part of the inaugural team is currently implementing its Smart
that established the City’s KEYSPOT City roadmap which include policies on
35needed to make projects successful. The Digital Equity Action Plan (DEAP)
• Make data freely available and harnesses the efforts of local partners
accessible to the public so that (community-based organizations
and nonprofits on the front lines of
the Portland community can
digital inclusion efforts, and local
understand and evaluate our
governments, businesses, schools,
decisions, and design innovative
libraries, etc.) to focus services and
solutions of their own.
resources on traditionally underserved
• Be effective partners with academia,
and vulnerable residents.
non-profit organizations and
Specifically, the DEAP provides a
national consortiums, other
framework for local partners to
agencies, and private sector
collaborate on 17 strategic actions
companies to leverage resources
that target inequities in access to
toward improved outcomes.
high-speed internet at home and in
Portland The Digital Equity Action Plan (DEAP)
school, devices to use the internet, and
outlines a series of operational and
Cities Coalition for Digital Rights
Smart City PDX projects relevant training to gain digital literacy
policy proposals for public and private
Smart City PDX is prioritizing projects skills.
agencies, along with nonprofits in
that reduce inequities for people
Portland/Multnomah County to More information: https://www.
who have been left behind in our
advance the cause of digital equity. portlandoregon.gov/oct/73978
city, specifically people of color and
people with disabilities. Smart City PDX Another project in draft form, the City The Privacy and Information
projects will: of Portland Privacy and Information Protection Principles are expected to
Protection Principles, aim to provide be adopted in Spring 2019. Policies
• Engage community members in an
data management guidelines for and administrative procedures will
authentic and meaningful way to
collecting, processing, publishing, be developed in the coming two
identify needs, to design projects
sharing or protecting information in years. It will involve community based
and to make decisions.
the Digital Age, prioritizing that from organizations and other stakeholders
• Focus on addressing the problems committed to digital equity and digital
vulnerable communities.
of and reducing disparities for literacy.
The Smart City PDX Priorities
communities of color and people
Framework describes a roll-out of
with disabilities.
technology and data management that
• Advance projects that have
addresses inequities and disparities
measurable benefits and build
using data and investing in technology-
metrics of success collaboratively driven projects that improve people’s
with the community. lives.
• Acknowledge that one project size
The roll-out can be seen here: https://
does not fit all; ongoing evaluation,
www.smartcitypdx.com/guiding-
refinement and collaboration will be
principles
36our communities:
We use technology to have a
more open conversation with our
community that leads to greater
community participation in
decision-making processes.
4. Support businesses to build
digital skills, knowledge and
infrastructure:
We support our local economy
to be more resilient and
enhance Sydney’s reputation as
a collaborative, connected and
innovative city to attract talented
people into our local workforce.
Sydney 5. Actively participate in urban
San José Digital Strategy
renewal of Sydney, advocating
for, and where appropriate
The City of San Jose’s current The City’s Digital Strategy sets out
providing, smart infrastructure
development and approach for how the council will maintain a
needed to ensure Sydney’s global
establishing centralized, Citywide focus on people and community competitiveness:
2019
consideration of digital privacy policy. outcomes during a time of continued We use our influence to partner
Three concurrent efforts are ongoing; technological change, and leverage the with others to get these networks
Privacy Working Group (senior benefits presented by technological and infrastructure in place.
internal City staff), Privacy Advisory innovation. The Digital Strategy has six 6. Innovate ethically in the
Board (external privacy experts), and priorities: information marketplace:
Community Engagement (series of We creatively use data to improve
1. Champion digital inclusion and
the performance and operation
recurring workshops/events to engage
lifelong learning: We create
of our systems and infrastructure,
community leaders and the general
programs to encourage skilled,
while meeting privacy
public. All three concurrent efforts digitally literate communities for
expectations, and encourage
are formulating Citywide privacy everyone to access and enjoy the
understanding of security issues.
principles that will be vetted, amended benefits of digital technology.
accordingly, and approved by all three 2. Create people-centred digital
Smart City Strategic Framework and
efforts. The privacy principles will programs and services:
We design our programs and Implementation Plan
then serve as a point of departure
services around the people who Building on the Digital Strategy,
and reference for the development of
use them to provide a better the City of Sydney is developing a
policy, specifically for smart city use
experience of dealing with the City. Smart City Strategic Framework and
cases in 2019.
This also means ensuring people Implementation Plan. It recognises that
sanjoseca.gov/digitalprivacy can access our online services any a smart city is one that harnesses data
time from any device.
and technology and combines this with
3. Transfrm how we engage with all
37human capital to deliver the priority access for as large a section of the
outcomes identified by the community. community as possible.
The framework will be based around Open Data Platform
five strategic pathways: The City of Sydney embraces the
principle of “open by default” and
1. A city supporting connected,
empowered communities publishes open data sets on its open
2. A city fuelling economic data platform under the creative
competitiveness and attracting commons licensing model. The
global talent platform provides datasets relating
3. A city future-proofing its to Transport and Access, Public
environment and bolstering Domain, Community, Planning,
resilience
Cultural, Regulatory, Economic, and
4. A city cultivating vibrant & liveable
Environmental.
places
5. A city providing intelligent, efficient Processes are established that
Tirana
service delivery ensure that published datasets are
Cities Coalition for Digital Rights
of sufficient quality, do not contain
Using open standards and open
Community Engagement sensitive information, and are under
source software to modernise local
The City was one of the first councils the custodianship the City. As well as
government services.
to establish an online consultation hub providing data in tabular form (excel
and csv), the platform provides API This initiative consists on making a
to ensure consultation was supported
access to allow external developers to series of steps in a large deployment
with effective digital engagement.
develop their own apps. of open source technologies in the
Through the “Sydney Your Say”
our IT infrastructure. The Municipality
engagement platform, the community Links
of Tirana is using Nextcloud, an open
can contribute to Council decision Digital Strategy
source self-hosted cloud solution
making across a wide variety of areas https://www.cityofsydney.nsw.gov.
(our data is under our control), and
from planning, new facilities, arts and au/vision/sustainable-sydney-2030/
LibreOffice, the free and open source
culture, community wellbeing, and digital-city
platform for document editing - our
strategy development Sydney Your Say digital documents are created and
https://www.cityofsydney.nsw.gov.au/ saved in an open standard. We believe
The platform was established as
council/your-say that we can build the infrastructure
a website in 2011 and was widely
Open Data Platform that we want, with limited resources
recognised by industry peers as a
leading example of online participatory (reduced costs) and customize it to our
http://data.cityofsydney.nsw.gov.au/
consultation. The City continues to needs. We have had close collaboration
develop the platform utilising new with the respective communities of
methods and technologies such as the open source software solutions
smart phone applications, virtual that we have implemented as well as
reality, and social media to provide with the Albanian local community
38which promotes the use of FLOSS. living: promoted by the City of Turin .
We also have our Open Data portal It involves a vast local partnership of
which is part of our efforts to increase public and private actors interested
transparency and citizens participation. in supporting and growing the local
ecosystem. The idea is that businesses
Future work
can profit of the urban territory to
We are making steps forward towards reduce the time to the market of
Open Government and E-Participation: their rpe-commercial solutions. More
merrpjese.tirana.al information at www.torinocitylab.com
Interesting Quote
By using open standards and open
source we can build and extend our
digital services in the right way. They
are accessible to our citizens, they
Turin
are interoperable, and they keep our
DecidiTorino & Torino City Lab
systems and data accessible even in
DecidiTorino derives from the
the future - Ermir Puka
analogue DecideMadrid, which uses
Recommendations source code readapted to Italian
2019
authentication specifications. Platform
Despite the resistance to change and
allows citizens to participate in
other big challenges, using free and
debates, start and submit proposals,
open source software and platforms
or support those already submitted
like LibreOffice – supporting open
giving opinion also on projects of the
standards – is in the best interest of
Administration still in the planning
the citizens and more governments
stage. Overall, the site recorded
should follow this approach
almost 50 thousand visits, with peaks Vienna
More information recorded during the debate on second DecidiTorino & T
City subway. Proposals and debates
• blog.documentdfoundation.org Vienna is conducting a study and a
analysis shows that the areas of
• joinup.ec.europa.eu/news/boost- research program on “digital humanism”
greatest interest are found in mobility,
local-ict-sector
More information at http://www.
environment, culture, economy and
• opensource.com/article/17/8/tirana-
digitaleagenda.wien/
security. More information at https://
government-chooses-open-source
www.deciditorino.it/
Digital Agenda Vienna
Torino City Lab (TCL) is an initiative- The Latin origin of the word ‘agenda’
platform aimed at creating simplified essentially means ‘things that ought
conditions for companies interested in to be done’. With this in mind, the
conducting testing in real conditions Digital Agenda Vienna can be seen as
of innovative solutions for urban a ‘to-do list’ for the city. It summarizes
39which projects and activities in the area priorities, implementing projects and
of information and communication designing new services. That is why the
technology (ICT) will fall under the involvement of users is an essential
responsibilities of the city council. component in all related processes.
This in itself implies that the Digital Digital Agenda Vienna’s current
Agenda Vienna does not comprise proposal has also been a result of this
a rigid set of rules, but is a working focus. It was not conceived behind
document – an overview that will closed doors but elaborated with the
continuously develop and improve. participation of hundreds of interested
This makes sense, as the demands people. That is why any further
of our citizens and our technical development of the Digital Agenda
possibilities are constantly evolving. Vienna will also be carried out in a
How the City of Vienna can deal with transparent and open manner.
these demands and possibilities is
The Digital Agenda Vienna is consistent
a question that the Digital Agenda
with the “Viennese principles” that
Zaragoza
Cities Coalition for Digital Rights
Vienna ultimately aims to answer. In
have emerged in the course of this
The city of Zaragoza has just approved
so doing, we address the following
discussion process. This refers to
a new strategic roadmap for the
questions: How can the potential of
the nine guiding principles that the
next 20 years, “H20+”. The objective
new technology benefit the citizens of
city uses to lead the development of
4 of this new strategy includes the
Vienna? How can we take advantage
new technological opportunities. In
transition towards an innovative and
of these opportunities, while also
addition to transparency, openness,
intelligent society based on knowledge
avoiding the risks associated with
and participation, this also includes
and culture. In turn, goal 6 of H20+
these new technologies?
trust and security, inclusion and
aims to achieve a new participatory
Considering these questions, the social sustainability, gender equality,
governance that, through networks
Digital Agenda Vienna is a logical citizens’ orientation, the strengthening
and alliances, projects the city and its
addition to the existing strategic of business locations, consolidation,
surroundings.
documents in the area of research, innovation, as well as flexibility and
Both objectives are fully aligned with
technology and location policy. learning.
those included in the City Coalition,
Ultimately, however, it encompasses
It is these principles that render Digital
which seems a logical step to move
far more, as technological
Strategy Vienna unique, and ensure
forward.
developments continue to play a
that the opportunities and potential
decisive role in key aspects of city life.
of digital development benefit all
Putting Users First Viennese citizens. However, these
The main focus of the Digital Agenda principles must also be lived. That is
Vienna has been the various users why we invite you – and all people
that live within its (the) city. Their living in this city – very cordially,
concerns, needs and interests have to participate in this process and
been the guiding principles for setting dialogue.
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