Chief Executive - Part Time Recruitment - August 2021
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Chief Executive — Part Time Recruitment — August 2021
Tel: 020 7620 3048
Email: rec@thehousingexecutive.com
Website: www.thehousingexecutive.com
Re: Chief Executive for Epsom and Ewell Housing Association
Thank you for requesting information about this exciting role. As consultants to Epsom and Ewell
Housing Association (EEHA), The Housing Executive aim to provide you with comprehensive
information to enable you to structure your application.
Recruitment Timetable & Process:
Closing Date: 10.00 am, Tuesday 31st August 2021
Interview Date: Friday 10th September 2021
• Candidates who are successful in being shortlisted for interview will undertake online
verbal/numerical reasoning tests and a personality exercise.
• Face to face Interviews will take place at the Epsom and Ewell Offices:- Coulthurst, 13
St Martin's Avenue, Epsom, Surrey KT18 5HZ
• There will be an opportunity for candidates invited to interview to visit the schemes to
meet with staff and residents
To Apply:
Please provide a CV (no more than 3 sides A4) together with a supporting statement (also no more
than 3 sides of A4) and complete the confidential Monitoring form. You can download a monitoring
form by clicking here.
Your supporting statement should include details of why you wish to apply for the post and how you
would make a difference to EEHA. It is important that you address the items on the person
specification (page 8), giving examples of experience or skills wherever possible.
Send your application (CV/Statement/Monitoring Form) by 10.00 am on Tuesday 31st August:
By email to: rec@thehousingexecutive.com
ALL applications will be acknowledged by email or telephone within 24 hours.
If you would like to discuss any aspect of this post or the process, in confidence, please call, Carol
Drummond or Tony Clark, directors at The Housing Executive, on 020 7620 3048.
We look forward to receiving your application - do call if you have any queries. Thanks again for your
interest in Epsom and Ewell Housing Association.
Letter from the Chair
Dear Candidate
Thank you for your interest in the role of Chief Executive Officer at EEHA (Epsom & Ewell
Housing Association).
The Association was formed in1949 by a group of local people who saw a need for housing in the
Borough of Epsom and Ewell for elderly people of limited means. We own and manage 91 units
of high-quality sheltered accommodation for older people. Our properties are located in an area
of attractive housing within a conservation area which is less than ten minutes’ walk from Epsom
town center.
The Board of EEHA is committed to remaining independent and continuing to do the job that we
do so well. Our stock is in excellent condition, we are financially strong and our service to our
residents is very good.
We will continue to invest in the condition of our stock to ensure that it remains of the highest
standard and meets our residents’ needs. We have a three-year programme of renovation and
reinvestment to manage this work. We will also increase the number of homes we own as part of
this renovation programme.
The Board is in the process of producing its next five-year business plan. The CEO role is new to
EEHA and offers an opportunity to work closely with the Board to develop this long-term plan,
while at the same time ensuring the high-quality service continues to meet the needs of our
tenants.
We value the strengths of a small housing association like ours, which include close working
relationships with our tenants and principal stakeholders, matched by delivering quality and value
for money in the services we provide.
Amongst other qualities, we are looking for a Chief Executive who will be able to demonstrate a
professional background in social housing, Also, relevant professional qualifications and
experience in a senior management position in a similar organisation.
We are looking for someone who wants to make a real difference to shaping our services,
managing the team, modernising our processes and reshaping the way we work.
In return, we offer the freedom to lead a dedicated staff team and work with a committed Board in
an agile way to make a real positive difference in the community we serve. The recruitment pack
provides additional information about EEHA and you can of course speak to our consultants,
Carol Drummond and Tony Clark at The Housing Executive.
We hope it will help you decide if this is the right opportunity for you. If you have the skills,
experience and aspirations we are looking for, we very much look forward to receiving your
application.
Yours faithfully,
Mark Flanagan
Chair of Board of Management
Epsom & Ewell Housing Association
Chief Executive Recruitment—August 2021
3
ABOUT US:
We own and manage 91 units of high-quality sheltered accommodation for older people. All complexes
provide sheltered accommodation complete with 24 hour alarm monitoring. Tenants are expected, on
taking up a tenancy, to be able to look after themselves and be fully ambulant; care is not provided
Management of the Association is the responsibility of the Board of Management, composed of up to 12
voluntary members, which determines the policy of the Association and oversees the work of the staff.
STAFF:
The Association employs a part-time Administrator, a Housing Services Manager and a Sheltered
Scheme Officer.
The accounting work, including payroll and the payment of invoices, is carried out by contract staff work-
ing from the Association’s office.
COVID-19: For 9 months at the start of the pandemic, staff largely worked remotely. An assessment
was made and measures taken to provide a safe working environment on-site and keep tenants safe.
Tenants were kept informed of the short-term steps to mitigate risk and the longer-term plans to mini-
mise this risk for the future.
Chief Executive Recruitment—August 2021
4TENANT CONSULTATION:
All tenants are invited to meetings twice a year and are provided with information about planned
developments and an opportunity to raise any questions. Unlike many housing associations, our Board
Members have regular contact with our residents enabling us to plan our strategy for the future on first-
hand knowledge and experience.
MAINTENANCE AND DEVELOPMENT:
All maintenance including plumbing, electrical work, redecoration and flat refurbishments is carried out
by contractors procured through competitive tendering ,
PLANS FOR THE FUTURE:
We will continue to invest in the condition of our stock to ensure that it remains of the highest standard
and meets our residents’ needs. This will also future proof it against changes in legislation or changing
customer expectations. We have a three-year programme of renovation and reinvestment to manage
this work. One of our current priorities is improving the heating systems for all our residents and to
complete the renovation of one of our blocks. We will also increase the number of homes we own as
part of this renovation programme.
We know that the demand for our stock and our services is very high and so whenever the opportunity
arises, we examine whether it is possible to increase the number of homes we own. The demographic
information for the area suggests that this demand will continue to grow.
Our aim for our housing services is to enable our residents to remain living independently with support
and signposting to specialist services for as long as they are able to . To support this ambition, we have
a programme to replace our existing telecare equipment to a more modern and intelligent system,
supporting our residents to live in their own home for longer.
We are in the process of producing our next five year business plan providing the detailed planning
based on this overall strategic direction.
Chief Executive Recruitment—August 2021
5Role Profile
JOB TITLE: Chief Executive Officer
PART TIME: 3 days a week
SALARY: Dependent on experience but in the region of £65k pro rata
ACCOUNTABLE TO: Chairman and Board of Trustees
RESPONSIBLE FOR: A team of 3 staff and 1 contract consultant
LOCATION: The Trust head office is Coulthurst, 13 St. Martin’s Avenue, Epsom, Surrey
KT18 5HZ.
KEY RELATIONSHIPS: Chair of the Board, the Board of Trustees, staff, contractors, tenants, their
families or representative bodies and partner organisations.
SUMMARY OF POST This is an exciting opportunity to make a key contribution to EEHA’s next
stage of development. The Association is financially strong, provides very
good services to our tenants and its stock is in excellent condition. Over
the last five years EEHA has worked hard to develop these things and is
now in an excellent position to look to the future of the Association. The
Trustees recognise the need for the organisation to develop a five-year
plan for its services and properties. The CEO role is new to EEHA and its
primary focus will be to develop this long-term plan in conjunction with the
Trustees, while at the same time ensuring the high-quality service to our
tenants continues.
KEY RESPONSIBILITIES
Governance and Regulation
Work with the Board to set out the strategic plan for the future of the Association.
Support the Chair to deliver sound governance and compliance with all regulatory expectations.
Ensure the Board has the information that they need to make informed decisions about compliance;
managing risk; and the future direction of EEHA
Inform the Board of any matters that present a risk or material concern to the business, its reputation or
viability.
Proactively promote and represent the organisation with existing and prospective tenants, partners
and other stakeholders
Ensure that appropriate risk management is embedded throughout the organisation
Maintain an understanding of legislation, regulation, politics, socioeconomic and other factors affecting
EEHA, proactively advising the Board on their implications
Develop and maintain a system for monitoring performance.
Act as lead officer for safeguarding for Epsom and Ewell HA across the operational business areas
establishing and implementing protocols for effective communication and liaison with the board and
agencies such as adult social care, the police and other agencies, as necessary.
Financial Management
To be responsible for Financial management of the organisation including the preparation of annual
budgets and liaison with auditors.
Chief Executive Recruitment—August 2021
6Undertake financial planning and monitoring to ensure that the sheltered housing service is adequately
resourced.
Ensure that robust financial controls and audit systems are in place to manage finance risks and ensure
regulatory compliance.
Provide accurate and timely reports on financial performance to the Board
Delivery of Services
To oversee a high-quality responsive customer focused service to potential tenants ensuring that
EEHA’s service is customer centric, of high quality and meets the needs of our tenants, key partners and
other stakeholders.
To ensure the delivery of a positive tenancy management service to tenants living in EEHA properties,
including the effective management of rent and service charge setting, managing rent and service
charge arrears, allocations and voids, tenancy breaches, complaints, and Anti- Social Behaviour (ASB)
in line with the Association’s policies and procedures.
Develop and implement an Asset Management Strategy for the Association’s properties strategy for
planned and cyclical programmes of work. Procurement Policy and Procedures will also need to be
developed for this work
Manage the Association’s responsive repair, maintenance and service contracts and a planned
programme of work within the procedural framework, ensuring the provision of a high-quality service for
the tenants.
Ensure compliance by all personnel, tenants and contractors with all health and safety regulations
Manage EEHA’s assets effectively, ensuring tenants’ homes meet all legislative requirements and that
they meet the needs of our tenants now and in the future.
Ensure tenants have access to appropriate support services through our relationships with external
partners. Ensure services are responsive to tenants’ current and future needs.
Ensure that customer insight informs the development of the business and our services through regular
reviews, positive tenant engagement, and continuous service improvement.
Develop a performance management system.
Management and Supervision of Staff
Provide effective and clear leadership for the team to ensure standards of performance are maintained,
ensuring that annual appraisals and 121s are carried out timely and productively for all staff and that
targets and objectives link to the organisation’s operational delivery and business plan.
Advise, assist and mentor staff in their professional development and day to day service delivery.
Recruit and induct new staff as and when vacancies occur
Lead by example, empowering and developing staff to fulfil their potential, creating a culture that
motivates and supports them to deliver high levels of performance, celebrating success and tackling
performance issues as appropriate.
Ensure positive and productive relationships between staff and the Board.
Health and Safety
As Chief Executive, have overall responsibility for the Association’s health and safety provision and
ensure that staff have adequate training and supervision to ensure their health and safety at work.
Chief Executive Recruitment—August 2021
7Person Specification
Essential Competencies
Managing Change and transformation
Managing Risk
People management Influencing and persuading
Strategic thinking
Leadership
Experience
Experience at a senior level in social housing or a related sector. Experience of working with a Board.
Experience of successfully leading and managing people, developing successful and cohesive teams.
Experience of management at a strategic level, including the management of budgets and interpretation of
business information, bringing acumen and insight to the role.
Experience of developing strategic plans.
Experience of managing complex and sensitive communications in response to difficult situations.
Experience and understanding of Older People and their Housing Needs
Skills and Abilities
Degree (or equivalent through relevant experience and training) or CIH professional qualification or other
management qualification eg MBA
Management of risk, financial and reputational. Budget management and controls.
Experience managing upwards presenting proposals and plans to senior/board level executives.
Strong decision-making experience in a changing environment
Excellent communicator, able to understand the needs of different audiences and adapt communication
skills to suit, able to listen to tenants, staff and stakeholders, excellent presentation skills.
Acts with integrity, is accountable and actively promotes and supports the aims of EEHA. Able to work
flexibly and proactively as part of a small staff team and to understand the nuances of working for a niche
service provider.
Able to translate strategy into short-, medium- and long-term plans
Qualifications and Knowledge
Knowledge of business planning and risk assessment.
Understands organisational priorities, wider social environment, regulatory and institutional constraints
and can translate these in to deliverable and sustainable deliverables.
Personal Attributes
Able to work on own initiative, be a self-starter and a self-manager
Able to make sound judgements, be confident in own knowledge, able to give advice to others and be
accountable for that advice.
Self -aware with a high level of emotional intelligence, have a positive outlook and collaborative approach.
IT literate able to optimise of the use of IT and other technology. Willingness to work flexibly.
Champions access to good quality homes and services
Chief Executive Recruitment—August 2021
8TERMS OF EMPLOYMENT:
Starting Salary: Depending on experience the salary is in the region of £65k pro rata for part
time working
Pension: The Association operates a Defined Contribution pension scheme and will
contribute 5% of your qualifying earnings.
Hours: Three days per week
Annual Leave: 28 days paid leave per leave year pro rata inclusive of public holidays. The
leave year is the calendar year.
Contract: The post is offered subject to a six-month probationary period.
Chief Executive Recruitment—August 2021
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