Chief Executive Officer Opportunity Guide - neighborhealthcenter.org - Our mission is serving Christ by loving our neighbors through excellent ...
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Chief Executive Officer Opportunity Guide Our mission is serving Christ by loving our neighbors through excellent, compassionate and accessible healthcare. neighborhealthcenter.org
About NeighborHealth Center The team at NeighborHealth not only strives to NeighborHealth partnered with churches and provide excellent primary care to treat their patients’ organizations to strategically reach the most physical needs, but they are also concerned about vulnerable and other historically underserved their patients’ emotional/mental health and their populations. Funding is currently being sought spiritual health – person-centered health care. to expand their outreach, to address vaccine NeighborHealth’s services include Adult Health, hesitancy, misinformation, and barriers to access. Urgent Care, Chronic Disease Management, Children’s The organization’s strategic goal is to become Health, Women/Prenatal Health, and Pharmacy the most recognized and respected ambulatory services through the federal 340-B program. As a healthcare provider in the region. In addition 501c3 nonprofit community health center, and the to, and in anticipation of, becoming the most only regional Federally Qualified Health Center Look recognized healthcare provider within the region, Alike (FQHC-LA), services are provided to underserved NeighborHealth has the goal of reaching full FQHC and low-income residents in Raleigh, North Carolina status within the next 1–3 years. With full FQHC (Wake County). Last year, NeighborHealth served status, NeighborHealth will qualify for additional 4000+ patients from newborns to adults, an increase federal funding to support the organization, staff, of 42% from the prior year. Of these patients, a third and patients inclusive of the greater community were uninsured, a third were covered by Medicaid, of Wake County. and over a third were best served in a language other than English. Almost 75% of NeighborHealth’s patients Governed by an active board of fourteen members, are members of racial or ethnic minority groups. eight of whom have been with NeighborHealth since its doors opened, the FQHC-LA is still in early stages, NeighborHealth is taking a proactive approach seeking to grow exponentially in the coming years. to battling the COVID-19 pandemic. The dedicated Sue Ellen Thompson, the current Chief Executive team of providers has administered over 14,000 Officer (CEO), has been instrumental in the vaccines at an off-site clinic as well as many “pop-up” pre-founding and start-up of NeighborHealth clinics at locations throughout the community and operations over the last five years and will be performed almost 6,500 COVID-19 tests by May 2021. retiring in July 2021. www.kees2success.com | Building transformative teams and leaders 2
The Opportunity: Chief Executive Officer NeighborHealth Center is seeking a servant-leader the organization through the FQHC certification for the role of CEO, who desires to serve the Raleigh process, securing impactful funding to support community through faith by confidently leading the organization and its growth. NeighborHealth in its delivery of person-centered health care. Having successfully adapted and Reporting to a Board of Directors, the CEO will increased its capacity to deliver quality care over oversee 12 providers and 50+ staff members the past year during the pandemic, NeighborHealth and contractors (with 5 direct reports), and is looking ahead and planning for additional growth a 2021 expense budget of $5.1M (click here for more in patient numbers and expansion into geographic information). Relationship building skills, compassion, areas served. Eventually plans will include becoming and the ability to maintain a long-term focus on the a multi-site FQHC and offering auxiliary services direction of the organization is essential. The selected (dental and other) which will be added once CEO will provide thoughtful and strategic leadership long-term financial sustainability and long-term for the overall management of NeighborHealth growth is defined. Center, including the following areas: Financial Services, Clinical Operations, Human Resources, NeighborHealth’s post-pandemic chapter will be one Facilities, Computer Information Services, of thoughtful evolution and measured development, Risk Management, Case Management, Managed requiring a skillful leader who can successfully Care Services, Quality Improvement, Marketing, navigate and guide the organization through the Fundraising, and Planning. process while not losing site of the core values and mission upon which it was founded. This CEO will be Performance will be measured throughout the responsible for standardizing processes, establishing first year through a lens of transition and growth, reporting structures, and strengthening financial and success will be marked by the following stability through fundraising and business savvy short- and long-term Performance Expectations. practices. The new executive leader will guide NeighborHealth Center is the one faith-based safety-net provider in Wake County serving both adults and children; both the insured and uninsured; pregnant women; and patients with Medicaid, Medicare, and commercial insurance www.kees2success.com | Building transformative teams and leaders 3
Performance Expectations Visionary and Strategic Leadership Partnerships and Community Building • Envision and lead NeighborHealth Center through • Develop and oversee an outreach plan aligned its next stage of growth and development, including with the strategic plan which will result in seizing the opportunity to apply for full FQHC status NeighborHealth becoming the recognized when the opportunity becomes available. leader in ambulatory care in the region. Create • Guard and protect the prominence of the mission and implement programs to meet the needs through upcoming growth and expansion, assuring of the community. the mission advances as NeighborHealth becomes a • Collaborate with Board members to determine healthcare home restoring individuals and families by appropriate strategies to achieve NeighborHealth’s connecting them to God’s love and the community. mission and vision, promoting a positive and • Leverage visibility within the community (during the productive working relationship among the pandemic and into the future) to encourage new Board of Directors, faith community, partner patients to visit the clinics and expand outreach organizations, patient community, and staff. into the community; remain focused on the goals • Foster and nurture effective working relationships to increase the overall number and geographic with major medical centers in the community and distribution of the patients served with attention develop new partnerships with local healthcare to the depth, quality, and grace with which services providers which will enhance the services offered are delivered. by NeighborHealth. • Attract, motivate, and supervise a highly effective, • Cultivate investors and ambassadors that will productive, and cohesive staff with both professional extend the reach and message of NeighborHealth and technical expertise and operational talent who Center to all types of donors and supports, make person-centered health care possible for including but not limited to individuals, institutions, the community. foundations, corporate social responsibility leaders, • Promote a growth mindset, remaining current with and potential third-party supporters. health and population trends in Wake County to • Create new and innovative marketing and ensure the ever-changing and diverse population outreach strategies using technology, social continues to receive quality and complete care. networks, and foreign language outreach to increase the overall number of patients and extend services to the diverse community in which NeighborHealth operates. www.kees2success.com | Building transformative teams and leaders 4
Performance Expectations Operational Capacity Administration and and Service Delivery Financial Management • Set the tone for the overall culture, in the initial • Hire qualified staff and ensure they have the transition, and into the future, that keeps the required qualifications and continued training welcoming and caring nature of interaction with to perform their duties and carry out the mission patients at the core of the daily work and inspires of the health center. staff to excel in their daily work. • Develop an annual operating budget and ensure • Monitor, evaluate, and continuously improve that the health center operates within budget NeighborHealth’s outcomes in operational and guidelines. Regularly monitor budgets and cash clinical areas based on evaluation of data and flow statements. metrics, best in class standards, and compliance/ • Take all necessary actions to ensure a stable regulatory guidelines. and reliable income stream(s) for the organization • Ensure a solid operating infrastructure of all and ensure timely and accurate filing of all aspects of the organization under the guidance documentation and reporting required to and policy set by the Board, keeping mission receive continued funding. and faith at the forefront. • Maintain consistent reporting on the organization’s • Develop and execute a Quality Improvement financial position and outlook and ensure fiscal Plan in conjunction with clinical team leaders that responsibility. sets specific quality improvement goals and means • Navigate compliance with all standards, laws, to measure these goals for each clinical area and regulations as promulgated by regulatory evaluated and report on the success of the Quality and accrediting organizations such as JCAHO (TJC), Improvement Plan. CLIA, OSHA, and all applicable state and federal • Ensure a healthy balance between NeighborHealth’s regulations by implementing proper controls, passion for its work and mission and the need to and providing timely and accurate reporting of implement efficiencies and effectively operate financial, administrative, and operational reporting as a private not for profit business with an as required. appropriate margin. • Responsible for working with management • Deliver on NeighborHealth’s commitment to provide and staff at the health center to ensure that culturally competent and linguistically appropriate each employee understands their job description, healthcare services and demonstrate cultural the desired results associated with their work, sensitivity in all areas, including gender, age, sexual and the resources available to achieve the results. orientation, religion, and economic status/class. www.kees2success.com | Building transformative teams and leaders 5
The Qualified Candidate Specific Requirements Include: The qualified candidate has a passion • A minimum of 7 years of management experience, for delivering person-centered health demonstrating a comprehensive understanding of the care to underserved communities medical, financial, and administrative duties involved in and will have a minimum of 7 years directing the operations of an FQHC or FQHC Look-Alike of management experience which is strongly preferred. demonstrate a comprehensive • Demonstrated experience preparing an organization to understanding of the medical, enter a growth and expansion stage and in successfully financial, and administrative issues providing steadfast leadership during transition. involved in directing the operations of an FQHC or FQHC Look Alike. • Embraces and personifies the mission and core values of NeighborHealth as well as fully lives the statement of faith. • Proven ability to build strong relationships with a variety of stakeholders, including the Board, partner medical organizations, church congregations, and community members. • Track record in financial management, stewardship, and developing strategies to successfully increase revenue. • Ability to speak persuasively, effectively, and credibly about NeighborHealth and its mission of person-centered health care. • Prior experience working in a multi-cultural setting. Applicants with fluency in a language other than English, are strongly encouraged to apply. • Strong experience achieving successes in partnership with the Board, with the ability to empower Board members to successfully engage with and support the organization. • Documented success in building strong and productive work teams with a focus on mentoring and nurturing staff development. • Strong analytic and strategic-thinking skills with a demonstrated ability to create, implement, and monitor complex plans and then translate those plans into goals and concrete strategies. • Career track record proving stability with an organization and capacity to develop and nurture relationships culminating in overall success. • Bachelor’s degree required. An Advanced degree in business or health care management preferred. www.kees2success.com | Building transformative teams and leaders 6
How To Apply To assure confidential tracking of all applicants, applications will only be accepted via the application link on this page (in the KEES Applicant System). This position offers a competitive salary with strong benefits. Relocation assistance is negotiable. All inquiries will be held in strict confidence. NeighborHealth Center is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. APPLY HERE This search is being managed by Heather Eddy, President and CEO, and Kiana Martin, Project Manager of KEES. Questions may be addressed to Ms. Martin at: kmartin@kees2success.com. About KEES KEES (formerly Alford Executive Search) is a nonprofit executive search firm that builds diverse teams and dynamic leaders in the nonprofit and public entity sectors. A woman owned and operated firm, KEES offers a full array of nonprofit consulting services including executive search, leadership development, interim staffing, and HR support. For more information, please visit www.kees2success.com. www.kees2success.com | Building transformative teams and leaders 7
More About NeighborHealth Center and Raleigh, NC While NeighborHealth is aligned with Christian tree-lined main streets, concerts in the park, golf faith principles, it is committed to serving patients course communities and one-of-a-kind boutiques. of any faith. Its practitioners strive to live out the From Apex to Zebulon, visitors and residents can Gospel by meeting each patient with the same enjoy a daytrip visit or an overnight stay in these grace, kindness and acceptance shown by Jesus. towns where the Southern hospitality that NC is For more information about NeighborHealth, known for can be found, within easy reach of the visit: https://neighborhealthcenter.org burgeoning cosmopolitan offerings of Raleigh. Raleigh, North Carolina was founded in 1792 as NC’s Raleigh, NC ranks among the top ten best cities capital city. It was named for Sir Walter Raleigh, who to live in the United States according to Business attempted to establish the first English colony on the Insider. With an annual average temperature high shores of the new world in the 1580s. It is the only of 71°F, Raleigh boasts more than 9,000 acres of state capital to have been planned and established parkland and almost 1,300 acres of water, offering by a state as the seat of state government, and it is recreational activities year-round. A nationally the largest city in a combined statistical area known acclaimed greenway system spans more than as Raleigh-Durham-Chapel Hill (the Research Triangle 180 miles, providing walking, jogging, and hiking trails Region). The city’s founding fathers called Raleigh that connect many of the City of Raleigh’s 200+ parks the “City of Oaks” and dedicated themselves to and Town of Cary’s 30+ parks. Surrounding towns maintaining the area’s wooded tracts and grassy have even more parks and recreational opportunities. parks. Raleigh is home to the NC State Fair, NC’s Sports and outdoor enthusiasts will find plenty to largest annual event. cheer about. Hockey fans can catch the excitement of the NHL Carolina Hurricanes. Relax outdoors When it comes to a good time, the Raleigh, NC, area at a Carolina Mudcats Low-A baseball game or knows no limits. Just outside the city of Raleigh are at WakeMed Soccer Park watching North Carolina the neighboring towns and unincorporated areas FC men’s or North Carolina Courage women’s pro that make up Wake County. There are 11 towns in all, soccer. The area is also home to stock car racing and each just minutes away from Raleigh. Each has its great college athletics. For more information about own story, charming visitors with historic downtowns, Raleigh, please visit: https://www.visitraleigh.com. www.kees2success.com | Building transformative teams and leaders 8
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