Centre rules & SERVICES DIRECTORY - Capalaba Park
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centre rules & SERVICES DIRECTORY
Centre Management presents your Capalaba Park Retailer Handbook. This comprehensive document has been designed as an information tool, for your continual use throughout the coming year. Please keep this document in a central location for all staff to use as a reference as it contains important information relating to Centre Management, Marketing and Operations. As the Redlands and surrounding suburbs continue to grow - so too does our commitment to servicing the needs and wants of our community. With the valued support, encouragement and motivation from you and your staff as well as committed customer service, we will succeed into the future. It is for your benefit that this Information and Services Directory has been produced. Please take the time to read it through and pass onto all staff. Capalaba Park Shopping Centre Information & Services Directory 2
TABLE OF CONTENTS
Introduction 2 L
Centre Information Guide 4 Late Night Shopping Changes 13
Attachments Enclosed 5 Lease Lines 13
Emergency & Helpful Contact List 6 Lost Property 13
Lost Children 13
Retailer Guide:
M
A Monthly Sales Figures 13
Accidents/Injuries/Incidents 7 Music in Store 13
After Hours Contact 7 Mail Boxes 13
Air Conditioning 7
Alterations/Renovations 7 P
Park Points Loyalty Program 13
B PA System 14
Bike Racks 8 Parents Rooms 14
Bomb Threats 8 Permitted Use 14
Bus Stop/Services 8 Pest Control 14
Promotions & Advertising 14
C Public Holidays 14
Catalogues/Pamphlets 8
Casual Leasing 8 R
Centre Access 9 Retailer Assistance 14
Centre Logo Use 9 Rental Payments 15
Centre Management 9 Rubbish Disposal 15
Centre Rules & Regulations 10
Children/Youth/Hawkers 10 S
Cleaning/Store Housekeeping 10 Sales Figures 15
Compactors & Recycling Bins 10 Security 15
Common Areas 10 Signage 16
Communication 10 Spillages in the Common Area 16
Spruiking 16
Staff Car Parking 16
D Staff Toilets 16
Deliveries and Loading Docks 11 Staff Discounts 16
Disable Car Parking 11
T
E Taxi Rank & Courtesy
Electrical Alterations 11 Taxi Phone 16
Electrical Faults 11 Tenancy Alterations/Works & Store
Erection of Signage 11 Signage 16
Toilets – Public & Disabled 17
F Trading Hours 17
Familiarity with Premises 11 Trolley Collection 17
Fire Exits, Corridors & Passage Ways 12 Telephones – Public 18
Fire & Emergency Procedures 12 Ticket Writing 18
H V
Hawkers 12 Vending Machines 18
I W
Insurance 12 Wheelchair & Motorised Scooter Hire 18
Waste Disposal 18
J Work by Tradespeople 18
JP Information 13
Capalaba Park Shopping Centre Information & Services Directory 3CENTRE INFORMATION GUIDE
CENTRE: Capalaba Park Shopping Centre
OWNED BY: Trondage United Pty Ltd
MANAGED BY: Retail First Pty Ltd
CENTRE MANAGER: Leisa Liggett
MARKETING MANAGER: Christian Polglase
OPERATIONS MANAGER: Robert Visser
MAINTENANCE OFFICER: Dave Williams
ADMINISTRATION MANAGER: Kieran Coomer
RECEPTIONIST: TBC
CENTRE OPENED: 17th March, 1981
REFURBISHED/EXTENDED: 1984 & 1995
RETAIL TENANCIES Coles, Kmart, Target, Woolworths, Australia Post Superstore and
over 110 specialties on one level in a fully enclosed air-
conditioned mall. ATM’s available: ANZ, Commonwealth Bank,
Heritage Building Society, St George Bank & Suncorp Bank.
GLA: 34,875m2
TOTAL CARPARKS: 2034 Carparks (appx. 1600 Undercover)
CORE TRADING HOURS: Mon, Tue, Wed, Fri - 9.00am – 5.30pm*
Thursday - 9.00am – 9.00pm
Saturday – 9.00am – 4.00pm*
*Majors & selected specialties trade outside these hours
ADDITIONAL TRADING HOURS: Sunday – 9.00am – 6.00pm*
*Sundays are not compulsory therefore selected stores trade
within these hours
PUBLIC TRANSPORT: Redland Bay Road Bus Services – Translink
Designated Taxi Rank – at front of Centre (near Centre
Management)
CUSTOMER SERVICE: Free Motorised Scooter & Wheel Chair Hire
Parent’s Room’s
Lost & Found Property
Free Taxi Phone
Capalaba Park Shopping Centre Information & Services Directory 4ATTACHMENTS
Please find documents listed below attached to the back of your Centre Rules & Services Directory:
1. Free Retailer Marketing Initiatives
2. Capalaba Park Contact List
3. Staff Parking Map
4. Centre Directory Map
5. Lease Extract of Part 20 – Centre Rules
6. Master Copy of the Capalaba Park Shopping Centre Emergency Plan & Procedures
Capalaba Park Shopping Centre Information & Services Directory 5STAFF CAR PARKING
BASEMENT
BASEMENT
ONE YELLOW No Staff Parking
CAR PARK TWO
(UNDERCOVER permitted in
Target Car Park
No Staff Park-
ing permitted
in Basement X RED
RED (undercover).
Exemption back row.
X GREEN
CAR PARK
X X
Mall entry
One YELLOW/ CAR
ORANGE
X
BLUE
CAR PARK
ORANGE
CAR PARK X Staff Parking permitted in
Basement Two GREEN
(rows S—X only)
No Staff Parking per-
Staff Parking permit-
mitted in
ted in Kmart Loading
Dock car parks
No Staff Parking
EXTERNAL CAR PARKS permitted in
(COLES, MAIN ENTRANCE & KMART LOADING Main Entrance Car
DOCK) Park (external)
Staff Parking permitted in
External car park adjacent to
Kmart Auto
X
KMART AUTO
Staff Parking permit-
ted in External car
park adjacent to Coles
COLES
CAR PARK
NORTHERN CAR
PARKpromote your
business
free
RETAILER MARKETING INITIATIVES
PARK POINTS LOYALTY PROGRAM
What: Centre-wide rewards program offering points to customers for visits and spend.
When:/How Ongoing. Nominate your participation by contacting Centre Management .
DISPLAY CASES
What: Five display cases are located throughout the Centre for retailers to showcase their
products/specials. This is an effective tool to increase store and product awareness.
When:/How Display cases are booked on a fortnightly rotation and schedules run for six month peri-
ods (Jan-June/July—Dec). Booking forms are distributed via the weekly retailer newsletter .
SIGNAGE
30” x 40” Posters
What: Poster stands and frames are located throughout the Centre. Posters are an effective tool to
increase store and product awareness.
A4 Toilet Signage
What: A4 frames are located behind the doors in the all Centre toilets and Parents Room.
When/How: Simply provide Centre Management with no more than four A4 signs and/or two 30x40
posters and we will include them in our regular poster rotations.
TAKE-ONE STANDS
What: Three take-one-stands are located throughout the Centre for retailer materials.
When/How: Simply provide Centre Management with all material for distribution.
FOOD COURT TVs
What: Use the Centre’s 50-inch Food Court TVs to promote your upcoming sale or event.
When/How: Simply email a video (eg. .mov) or image file (eg. jpeg) to Christian on
cpolglase@retailfirst.com.au. Image sizing is 1365 pixels wide x 768 pixels high.
SOCIAL MEDIA
What: The Centre’s social media sites are an effective communication tool.
When/How: Simply contact Christian on 3390 2033 or cpolglase@retailfirst.com.au with your latest
specials, sales, new product lines or topical news updates for inclusion in the Retailers section.
Image size: 800 x 800 pixels
PA ANNOUNCEMENTS
What: Retailers are required to provide Centre Management with a script to advertise their store, new
product or news update for recording by Mood Media and uploaded onto the Centre PA system. Pre-
recorded radio ads are compatible and can simply be emailed to Christian.
When/How: Simply fill out a PA Announcement form distributed in the relevant weekly wrap.
CAPALABA PARK MARKETING DEPARTMENT RETAILER PORTAL
Chris an Polglase, Marke ng Manager h p://www.capalabapark.com.au/login/
P: 3390 2033 E: cpolglase@retailfirst.com.au Password: retailer101!EMERGENCY CONTACTS Emergency - Police, Fire & Ambulance: 000 Trident Security On Site Mobile: 0418 114 489 (Trading Hours only) After Hours Contact: there is no access to the Centre outside opening hours (unless previously organised), however in the case of an emergency please contact the Centre Operations team. Rob Visser 0413 200 019 or Dave Williams 0413 200 039. Capalaba Police Beat – Capalaba Park (located at the bottom of the ramp near the Food Court) Office: 3843 8120 Capalaba Police Station: 3433 3333 Capalaba Fire Brigade Station: 3245 2526 Capalaba Ambulance Station: 13 12 33 USEFUL CONTACTS LOCAL PRESS Redland City Bulletin Contact: Sales Manager : (07) 3821 8323 Fax: (07) 3286 4758 Wynnum Herald Contact: Sales Manager : (07) 3396 0999 Fax: (07) 3393 4937 PRINTING/SIGNAGE Developing Moments Contact: Cameron : (07) 3390 1318 Location Shop 85 Capalaba Park (next to Subway) Email: developingmoments@outlook.com TICKET WRITING/SIGNAGE/30x40 POSTERS Advanced Adsignz Contact: Lisa : 1300 300 608 Fax: (07) 3205 9677 Email: adsignz@bigpond.com Capalaba Park Shopping Centre Information & Services Directory 6
RETAILER GUIDE
INTRODUCTION
The following policies and procedures (listed alphabetically) are designed to create and enhance our working
conditions as well as the atmosphere, appearance and services of Capalaba Park Shopping Centre.
All persons connected with Capalaba Park (whether it is in operations, merchandising or customer services) are
requested to implement these policies to their best effort so that the Centre can benefit, and in turn, each retailer
will share the rewards of a successful retail Centre.
A
ACCIDENTS/INJURIES/INCIDENTS
If a customer slips and or falls, or injures themselves within your tenancy YOU may be liable. Therefore it is very
important that you undertake periodical checks for potential risks.
The following procedures should be noted:
Incidents within tenancies:
• Make the injured person as comfortable as possible.
• Call Centre Management on 3390 2033 for Security to attend for First Aid. Security will then phone 000 if
deemed necessary. If outside Centre Management hours (M-F 8.30am – 5.30pm) please phone Security on
0418 114 489.
• Take down details from the injured person, including name, address, phone number, how accident happened,
witnesses etc.
Incidents in Mall areas:
• Assist to make the injured person as comfortable as possible.
• Phone Security on 0418 114 489 (opening hours only) or Centre Management (trading hours only) on 3390
2033. Security will then phone 000 if deemed necessary.
AFTER HOURS CENTRE ACCESS
There is no After Hours Access to the Centre UNLESS previously organised with Centre Management.
AFTER HOURS RETAILER CONTACT DETAILS
Centre Management requires that you supply the name, and telephone number of one or more persons who may
be contacted in the event of an after hours emergency. Generally these persons are the managers of the store.
After hours contact lists will need to be updated periodically. Please advise Centre Management if there are
changes to those nominated persons.
AIR CONDITIONING
The air conditioning system is designed to maintain your store in a “comfort zone” with the Centre temperature
set within the Australian Standards of 22-24°. Air conditioning problems should be advised direct to the Centre
Management Office where the nature of the problem will be documented and the air conditioning contractor
advised accordingly.
ALTERATONS/RENOVATIONS
If you have any plans of expected works, changes or renovations to a tenancy, you require approval from the
Shopping Centre Landlord. This also includes any increase in lighting. All alterations must comply with the lease
requirements and the Shopfitting Guidelines (available from Centre Management). Any alterations whatsoever to
shopfronts and tenancy layout must be in accordance with any statutes, ordinances or by-laws as far as they
may apply to your premises including Health, Water Supply and Sewerage, Fire, etc. Details should be submitted in
the first instance to the Centre Manager. Approval from the relative authorities is your responsibility.
Contractors must read and sign the Contractors Requirements & Fire & Emergency Procedures, located in the
Operations Office.
Capalaba Park Shopping Centre Information & Services Directory 7B
BIKE RACKS
Bike racks are located just outside the Shopping Centre entrance near Suncorp Bank. Management accepts no
responsibility for damage or loss to bikes while in bike racks.
BOMB THREATS
This emergency is covered in more detail in the Emergency Control Procedures Handbook. This Manual is issued
to every tenancy on your initial occupation and it is the tenant’s responsibility to ensure that all staff members
are aware of its contents. In all instances the bomb threat Check List should be placed adjacent to your phone.
Please see the Emergency Control Procedures Handbook for further details.
BUS STOP/SERVICES
An extensive bus service operates from the bus interchange on Redland Bay Road.
C
CATALOGUES/PAMPHLETS
Catalogues and pamphlets should not be distributed without prior permission of Centre Management.
Sale/advertising material can be displayed (space permitting) in the catalogue stands throughout the Centre.
These are updated daily by the Marketing department, and we ask retailers NOT to place materials in these
stands themselves. Please contact Centre Management to arrange for any advertising materials to be placed in
these stands.
NO handbills are permitted to be attached to motor vehicles parked in the Centre’s Car Parks.
CASUAL LEASING
Casual leasing of mall space is available to Capalaba Park retailers as well as other interested outside parties.
The object of your mall leasing should be to create a unique promotional and merchandising tool for your shop
and not merely to duplicate a ‘clone’ of the shop in the mall. The respective cost for any additional trade-out will
be charged to you directly.
Please be advised that we have received direction from Retail First Head Office of the following requirements for
casual leasing/trade outs. Failure to comply with these requirements will result in the cancellation of your casual
leasing/trade out booking.
Please note the following requirements for all Casual Leasing/Retailer Trade outs:
• Professionalism must be maintained throughout the duration of the trade out.
• All Electrical Leads are to be tested and tagged to meet with Workplace Health & Safety
requirements prior to set up.
• PAYMENT terms are STRICTLY 7 days prior to commencement. If payment is not received prior to
set up, your booking will NOT take place. (This includes EFT payments).
• Leasing Agreement must be signed and returned to Centre Management prior to set up.
• Ensure that your display is within the area specified in size of your casual leasing agreement.
• Displays must be set up by 8.30am (ready for trade at 9am).
• Staff must trade the Centre Trading Hours, including Thursday nights.
• Displays must not be higher than 1.5m.
• No Handwritten signage.
• NO “A” FRAMES.
• Table cloths must be clean and to floor length.
Capalaba Park Shopping Centre Information & Services Directory 8THERE WILL BE NO EXCEPTIONS!
Casual mall leasing has proven very effective for merchandising events and retailers should look to take
advantage of this where possible. Please call to discuss your requirements with Pop Up First on Ph: 3354 3302
and we ask that you book any spaces at least a month in advance.
CENTRE ACCESS
BEFORE TRADING HOURS
Monday to Saturday
From 6.00am via service entry adjacent to Woolworths & Basement 2 auto doors.
From 6.30am via compactor loading dock.
From 7am for all remaining access doors.
Sunday
From 8.00am via Service entry adjacent to Woolworths Supermarket and all other access doors by
8.30am.
AFTER TRADING HOURS
Prior arrangement with Centre Management is required.
CAR PARK OPENING & CLOSING TIMES (Please note that these are approximate times)
Open Close Mon–Wed, Fri Close Thur Close Sat Close Sun
B2 6am 9.40pm 10.10pm 6.10pm 6.30pm
Red 7am 9.30pm 9.45pm 6.00pm 6.15pm
Yellow 7am 9.30pm 9.45pm 6.00pm 6.15pm
Orange 7am 9.30pm 9.45pm 6.00pm 6.15pm
Blue 7am 9.30pm 9.45pm 6.00pm 6.15pm
CENTRE LOGO USE
Should any retailer wish to use the Capalaba Park Shopping Centre logo in any advertising, prior approval must be
received from the Marketing Manager and/or Centre Manager.
CENTRE MANAGEMENT
The Centre Management office is located outside the Main Entrance adjacent to the Taxi Rank in Shop 106.
Office Hours: Monday – Friday 8.30am – 5.30pm (except Public Holidays)
Address: Shop 106
7-45 Redland Bay Road (Cnr Redland Bay Rd & Mt Cotton Rd)
CAPALABA QLD 4157
Telephone: (07) 3390 2033
Facsimile: (07) 3390 2003
e-mail: shopping@capalabapark.com.au
Website: www.capalabapark.com.au
Facebook: www.facebook/CapalabaPark
Capalaba Park Shopping Centre Information & Services Directory 9CENTRE RULES & REGULATIONS
Enclosed for your information are the current Capalaba Park Shopping Centre Conditions of Entry. All of these
items must be adhered to.
CHILDREN/YOUTH/HAWKERS
Retailers and their staff should take note and report skylarking or any other unacceptable behavior by youths
and the public at large. Do not hesitate in contacting Centre Management to alert them to the situation. This is
also requested with respect to hawkers or persons “selling” in the Centre.
Your assistance in this area would help to curb behavioral and theft problems.
CLEANING/STORE HOUSEKEEPING
The Cleaning Contractor is employed by Centre Management and is Trident Cleaning. They are responsible for
cleaning the common mall areas.
We would appreciate your assistance in bringing any rubbish or spills (dangerous or otherwise) outside your shop
to the cleaners and / or Centre Management's attention.
Retailers are fully responsible for the cleanliness of their own premises and must be kept at a standard
acceptable to Local Health Authorities, Centre Management and the Customer. Cleaning must include:
• Floor coverings, internal and external glass, shop fronts, signs, fixtures and fittings, floor
(including under fridge’s and display units), light fittings, etc.
• Food retailers are requested to take particular care when transferring their cooking and
waste oil to avoid spillages. Ensure that all lighting is operating during Trading Hours.
COMPACTORS & RECYCLING BINS
Rubbish compactors are located in the Kmart Loading Dock. There are two compactors for retailer’s use, one for
cardboard (compactor on left as you walk out the doors) and the other for plastic and general waste (compactor
on the right as you walk out the doors). Please ensure all staff members are familiar with compactor procedures.
No metal or wood is to be placed in Compactors.
COMMON AREAS
During normal shopping hours (including the extended hours) retailers and their staff may use all the Centre's
facilities known as the common areas, i.e. toilet facilities and general mall area.
No samples, pamphlets, stickers, magazines, cards, signs or any other promotional or advertising material shall
be distributed or displayed within any common areas (carpark, garden areas, roadways, footpaths) unless
through prior arrangement and approval with Centre Management.
Under no circumstances is stock to be displayed outside your premises or in the mall area unless through prior
arrangement and approval of Centre Management. Merchandising in the common area is permitted only under a
controlled situation and is restricted to specific promotions. Please consult with Centre Management to organise
dates and details if you would like to do this.
All displays that are permitted in the mall area must be safe and not pose any risk to the general public. Free
standing blackboards and "A" frames are not permissible in the common area under any circumstances.
COMMUNICATION
With the volume of information, which we often need to exchange, memos and newsletters are inevitable. It is
important that all retailers respond to communications where required by the due date. To ensure the success of
each promotion, retailer participation and feedback is required and greatly appreciated.
Capalaba Park Shopping Centre Information & Services Directory 10D
DELIVERIES AND LOADING DOCKS
There are specifically designated loading docks and delivery areas, which are for the sole purpose of loading and
delivering of goods by suppliers, merchants or service men.
If you do not have service entries at the rear of your store, it would be appreciated if deliveries could be arranged
outside of Core Trading Hours or early mornings as to avoid bringing goods through public areas during retail
trading times.
DISABLED CAR PARKING
Disabled carparking bays are located close to the entry points in all the carparks around the Shopping Centre.
E
ELECTRICAL ALTERATIONS
The electrical services distribution system within the Centre has been arranged on the basis of the electrical load
data provided by each tenant. Any alteration or addition to the services within your individual tenancy has the
potential to affect the quality and reliability of your supply and supplies to other tenants.
Accordingly, tenants are required to advise Centre Management of any proposed alterations or additions prior to
their implementation so that the existing supply arrangements may be checked for suitability.
Alterations and additions to services may necessitate rebalancing of Main Switchboard Load Distribution at the
tenant's cost.
All electrical work carried out within a tenancy must be by a qualified electrician who must comply with AS/NZS
3000:2000 wiring rules.
ELECTRICAL FAULTS
A Thermoscan inspection will be carried out by Centre Management annually. Any repairs arising from this report
are to be carried out by the retailer at their expense. In all cases of major electrical faults, the problem must be
reported to the Centre Management Office so that our Maintenance staff can check the cause.
ERECTION OF SIGNAGE
As a matter of course a regular assessment and upgrading of your shop signage should be completed every few
years to keep up with modern trends in merchandising and maintain customer appeal.
The erection of signs to the shop frontage is strictly controlled by Centre Management. No signs may be erected
unless approved by the Centre Owner. If a retailer wishes to change the shopfront signage, all details of the
acceptable standards are set out in the Tenancy Fitout Guidelines. Before you take action to alter store signage,
please supply plans, drawings and specifications to Centre Management for approval by the Landlord
No advertising banners, names, trade marks or other descriptive material shall be affixed or maintained upon the
glass windows and supports of the shop windows and doors, bulkhead or hamper or upon the exterior walls of
the building or shopfront or any location external to a tenancy unless otherwise approved by Centre
Management. Flashing lights, freestanding blackboards and "A" frames are not permitted.
Please note, if you require any signs for advertising within your shop there is a ‘no hand written signs’ rule. Hand
written signs detract from the centre and your shop. Centre Management can help produce an original sign for
you in A4 or A3.
Posters for use in the poster holders found throughout the Centre are to be of a professional standard. If you
require a sign writer please contact Centre Management who can provide details of a recommended sign writer.
F
FAMILIARITY WITH PREMISES
All Staff should be given as much opportunity as possible to become fully familiar with the location of other
retailers and the nature of their business. A drawing of our centre’s layout is attached.
Capalaba Park Shopping Centre Information & Services Directory 11The location of emergency exits, emergency equipment and manual alarm buttons for use in a fire should also be
noted (especially those adjacent to your tenancy).
If any retailer/staff member requires an orientation of the Centre, please contact Centre Management on 3390
2033.
FIRE EXITS, CORRIDORS & PASSAGEWAYS
The current Queensland Fire & Rescue Service legislation allows for the offender to be fined should they allow a
fire exit to be restricted by any item. As most exits in the centre are in fact classed as fire exits, no items should
be left or stored in corridors etc.
FIRE EMERGENCY & PROCEDURES
A fire and emergency procedure brief is attached.
H
HAWKERS
Hawkers soliciting business are not permitted in the centre. Please contact Centre Management or security
should your store be approached by hawkers and we will request they leave the premises immediately.
I
INSURANCE
Under the terms of your lease you are required to provide proof of insurance of Public Liability for $10 million,
Industrial Special Risk, Plate Glass and Workers Compensation.
Please be advised that your Public Liability Insurance must meet the following criteria:
• Evidence of insurance should be provided in the form of a Certificate of Currency, Confirmation of Insurance
or Confirmation of Placement of Cover. A tax invoice or quote is not acceptable.
• The full name of your company must be stated on the certificate as the insured party.
• Retail First Pty Ltd (Centre Managers), as well as Trondage United Pty Ltd (Centre Owners) must be listed as
interested parties for their respective rights and interests (all three must be listed).
• Cover must be for $10,000,000 or more.
• The situation or area insured must specify “anywhere in Australia”.
• The period of your policy must be current and stated on the certificate.
If you have any further queries please do not hesitate to contact Centre Management on 3390 2033.
Capalaba Park Shopping Centre Information & Services Directory 12J
JUSTICE OF THE PEACE
Justice of the Peace can be found near Coles, just out from BWS on Tuesday from 10am until 1pm and Friday
from 12pm until 3pm.
Outside these hours Don Browns’ Office (MLA, located next to the post office) offers a JP service in business
hours. You can either drop in or make an appointment 3915 0100 or Email: capalaba@parliament.qld.gov.au
L
LATE NIGHT SHOPPING CHANGES
If a public holiday falls on a Thursday, Centre Management will advise all tenants via the normal channels about
any changes to trading hours.
LEASE LINES
A store’s lease line is generally identified as being the front door/roller shutter, inside of which is the ‘leased area’.
Due to public liability risks, retailers cannot display stock beyond their lease line unless under a casual leasing
agreement approved by Centre Management.
LOST PROPERTY
If lost property is handed into your store, make sure it is passed onto Centre Management as soon as possible.
Attempts are made to ensure that identifiable items are returned to the rightful owner. All items are logged into a
Lost/Found Register.
Lost Property is held for three (3) months. If unclaimed, the items are given to charity, the Police, or are destroyed.
LOST CHILDREN
If a lost child is brought to your store, make sure you bring him/her to the Centre Management Office. We will
notify security and possibly broadcast an announcement through the centre on the P.A. System so we can locate
the child’s parents.
M
MONTHLY SALES FIGURES
Should you be required to provide Monthly Sales Figures under the terms of your lease, we request you please
complete the form provided with your monthly tax invoice and return it to Centre Management no later than the
7th of each month. Should you require any additional Monthly Sales Forms please do not hesitate to request this
from Centre Management.
MUSIC IN STORE
As detailed in the Centre rules, tenants may play “background recorded music” as long as the tenant makes sure
that it does not annoy other tenants or people using the centre and is not audible from outside the premises.
MAIL BOXES
Mail Boxes (if currently available) can be obtained through Centre Management for a once off fee of $20.00 plus
GST. The mail boxes are located in a caged area at the bottom of the stairs opposite Fresh Sensations.
P
P
PARK POINTS LOYALTY PROGRAM
The Centre runs a rewards program that is administered by a smart phone app. Retailers participating in the
program enables their store to give out rewards points to their customers, as well as upload deals and offers.
Participation is highly encouraged as the ultimate goal is to have all retailers on board.
Full information on the program can be found at http://www.capalabapark.com.au/park-points.html or by
contacting the Centre’s Marketing Manager.
Capalaba Park Shopping Centre Information & Services Directory 13PA SYSTEM
An internal sound/music system is installed in the common areas of the centre enabling the centre to access
music specifically chosen for appropriateness in shopping centres.
PARENTS ROOMS
A parent’s room is located in the middle of the Centre, in the main toilet corridor. It provides nappy changing
facilities, a microwave, toilets, and a child's enclosure.
PERMITTED USE
Each lease has a detailed permitted use which includes what type of business and services they may provide
from their store. Permitted uses must be strictly adhered to. If you are unsure of your permitted use please
check your lease or contact Centre Management.
PEST CONTROL
As detailed in the Centre rules, all tenants must have their premises inspected by a reputable and experienced
pest control inspector at least once a year, and the recommendations of the inspector implemented as soon as is
practicable. Please remember Pest Control within individual tenancies is a tenant responsibility.
PROMOTIONS & ADVERTISING
Promotion monies are used in a number of areas and audited reports are provided in May & September to all
tenants who pay promotions levy. Examples of activities undertaken using the Marketing Fund include:
Loyalty Programs,
Digital & Social Media Marketing,
Promotional Activities & Community Involvement,
Sponsorship,
Entertainment, &
Press Advertising.
PUBLIC HOLIDAYS
Following amendments to the Trading (Allowable Hours) Act uniform Public Holiday trading hours will operate for
non-exempt shops located in South-East Queensland.
Optional public holiday trading days
Trading Days Allowable Hours
New Year’s Day (1 January) 9am-6pm
Australia Day (26 January) 9am-6pm
Easter Saturday (March/April) 9am-6pm
Easter Monday (March/April) 9am-6pm
Ekka Show Holiday (August) 9am-6pm
Queen’s Birthday (October) 9am-6pm
Boxing Day (26 December) 9am-6pm
Non-Trading Days (Centre Closed) Allowable Hours
Good Friday (March/April) Closed
Easter Sunday (March/April) Closed
Labour Day (May) Closed
Anzac Day (May) Closed
Christmas Day (25 December) Closed
R
RETAILER ASSISTANCE
Management offers Capalaba Park retailers a number of opportunities to assist in improving ones turnover and
traffic. These include, but are not limited to, the following:
Free use of Display Cases (booking prior to use is necessary)
Free use of 30” x 40” wall or free-standing poster holders.
Free advertising opportunities in our seasonal catalogues and magazines.
Free advertising in the Centre’s newsletter that is received by each retailer and their staff.
Capalaba Park Shopping Centre Information & Services Directory 14 Free Take One Stands – we have 3 stands located in different positions around the Centre. Please
deliver brochures to Centre Management for distribution.
Free Food Court TVs – retailers can utilize our two food court TVs to promote their products and events
Free A4 poster signage behind doors in ladies/mens/parents toilets.
Every fortnight new PA announcements are recorded. These can include your store’s jingle. Your
recording can be generic, or specific, and can run for any dates you nominate (with enough notice).
Please see the sheet inserted in your weekly retailer newsletter for more information.
You can schedule a one-on-one meeting with our Centre Manager or Marketing Manager at any time.
This is a great way to let us know what is coming up for your business, and to see where we can work
together to achieve greater results for your store.
REMEMBER, WE ARE HERE TO HELP YOU BUILD YOUR BUSINESS
WE HAVE AN OPEN DOOR POLICY, SO IF YOU HAVE A QUERY,
PLEASE DON’T HESITATE TO CONTACT US.
RENTAL PAYMENTS
It is a requirement under the lease that rental payments are to be received by the 1st day of each month. Payment
can be made at Centre Management, by post or through direct bank debit. Retail payments will not be accepted
on Saturdays.
All cheques must be made payable to RETAIL FIRST PTY LTD CAPALABA and may be delivered to reception at
Centre Management or posted to:
Capalaba Park Centre Management
Cnr Redland Bay Road & Mt Cotton Road
Capalaba QLD 4157
Should you wish to pay via Electronic Funds Transfer (EFT) the funds are to be transferred into the following bank
account:
Commonwealth Bank
Account Name: Retail First Pty Ltd Capalaba
BSB: 064 162
Acc #: 1070 3061
RUBBISH DISPOSAL
Retailers must store their rubbish within their tenancy until they are able to dispose of it via the Centre
rubbish facilities. At no time is a retailer permitted to store or dispose of their rubbish in the Centre’s
common areas, including fire corridors.
Rubbish compactors are located in the Kmart Loading Dock. There are two compactors for retailer’s use, one for
cardboard (compactor on left as you walk out the doors) and the other for plastic and general waste (compactor
on the right as you walk out the doors). Please ensure all staff members are familiar with compactor procedures.
No metal or wood is to be placed in Compactors.
S
SALES FIGURES
Monthly Sales Figures are required by Centre Management. This is usually a provision of the lease and assists us
with retail mix development, future planning and promotional activities.
Overall, the sales figures act as a gauge, measuring how the Centre is trading. These figures are to be provided
to the Centre Management Office by the 7th day of each month.
SECURITY
During opening hours Security can be contacted on 0418 114 489. Remember, Security response will be as the
situation dictates, so ensure that if it is a genuine emergency, and advise the staff accordingly. You may also
contact Centre Management during business hours on Ph: 3390 2033
Capalaba Park Shopping Centre Information & Services Directory 15SIGNAGE
Store signage and ticketing must be of a professional standard. Handwritten signage is not permissible. Shop
bulk head signage must also be maintained, dust free and fully illuminated (where applicable).
Centre signage stands and wall frames are available for the display of Retailer signage on a rotational basis.
Signage must be of a professional standard and printed to a 30x40 inch poster size. For advice on poster
printing, please contact the Marketing department.
Flashing lights, A-Frames and other free standing signage are not permitted due to public liability risks.
SPILLAGES IN THE COMMON AREA
Please advise all spillages immediately to either Centre Management on 3390 2033 or to the nearest cleaning/
security staff member.
SPRUIKING
Spruiking is at the discretion of Centre Management to ensure minimal disruption to surrounding stores and
customers. All retailers are required to seek approval for spruiking and will need to contact the Marketing
department to do so. Spruikers must be professional and only spruik for twenty minutes on twenty minutes off.
Sound levels must be at a low level and not audible beyond the stores frontage, and the speaker box must be
directed in towards the tenancy and be within your store’s lease line for safety. Portable speakers and PA
Systems are not permitted for individual store use unless Centre Management gives approval.
STAFF CAR PARKING
Capalaba Park Shopping Centre is widely used and a popular shopping destination and as such we need to
preserve the carparking facilities for the exclusive use of our customers. If our customers can not locate a
convenient carpark they will possibly leave the Centre without shopping, therefore reducing your sales.
Capalaba Park offers several designated sites for staff parking. Site locations are as follows:
Open air:
Far end of Northern carpark near Kmart Auto
Redland Bay Road carpark adjacent to Coles loading dock
Compactor carpark
Undercover:
Basement two green section (Rows S to Z only)
NOTE: No staff parking is allowed in other areas.
Carpark areas are monitored by security and regular offenders risk having their car towed. Centre Management
may request a listing of the name, make and registration number for employee’s cars to assist in policing staff
parking. Please note: Alternative parking conditions exist at peak retail periods (eg. Christmas). Await
direction from Centre Management during these times.
STAFF DISCOUNTS
We have a centre staff discount card that can be collected at Centre Management. We encourage Retailers to
contribute with a discount or offer.
T
TAXI RANK & COURTESY TAXI PHONE
There is a taxi rank and courtesy taxi phone located in the northern carpark outside Centre Management.
TENANCY ALTERATIONS/WORKS AND STORE SIGNAGE
Should you need to conduct any works, please ensure Centre Management is advised. This is a requirement of
the Centre’s insurance policy and as a consequence, security have been directed that should a tenant be
detected conducting any works without advising Centre Management, the contractor is to be escorted from the
property.
Cleaning of your tenancy signage in the common area is a tenant responsibility and must be conducted after
trading hours, however should you wish to employ the cleaning contractor to complete this task, please contact
Centre Management and the cleaning supervisor will contact you directly.
Capalaba Park Shopping Centre Information & Services Directory 16TOILETS – PUBLIC & DISABLED
- Toilet corridor next to Florist (includes Parents Room)
- Toilet corridor outside Target
TRADING HOURS
The common trading hours of the Centre are as follows.
MONDAY, TUESDAY, WEDNESDAY, FRIDAY:
Specialty: 9am to 5.30pm
Coles: 7am to 9pm
Woolworths 7am to 9pm
Kmart: 7am to 9pm
Target: 8am to 9pm
THURSDAY:
Specialty: 9am to 9pm
Coles: 8am to 9pm
Woolworths 8am to 9pm
Kmart: 8am to 9pm
Target: 8am to 9pm
SATURDAY:
Specialty: 9am to 4pm
Coles: 7am to 9pm
Woolworths 7am to 9pm
Kmart: 7am to 9pm
Target: 8am to 7pm
The centre is also open on Sundays and most Public Holidays (except Christmas Day, Good Friday, Easter
Sunday, Anzac Day and Labour Day). We encourage shops to open on these days as our competing
centres are also trading and we do not wish to lose sales to them. Please see below the suggested
trading hours for Sundays:
SUNDAY:
Specialty: 10am to 4pm
Coles: 9am to 6pm
Woolworths 9am to 6pm
Kmart: 9am to 6pm
Target: 9am to 6pm
Stores may trade outside the Core Trading Hours at their own discretion. Should you wish to trade additional
hours on random occasions please advise Centre Management.
In the interest of good customer service, you are asked to ensure your business conforms to the Core Trading
Hours as a minimum.
Seasonal Trading Information
As Allowable and/or Core Trading Hours may change during the Easter and Christmas periods, Centre
Management will notify all tenants of any such changes once we have received official notification from the
Industrial Relations Commission. Note: Christmas hours are normally released in mid-November.
TROLLEY USE
Trolleys are the property of the respective Major tenant and are not to be used by retailers for their own business
use.
TROLLEY COLLECTION
The responsibility for collection of shopping trolleys rests with the respective major tenants. These trolley
contracts are let by the major tenants directly. However we all have a responsibility to ensure that trolley
collection is conducted safely within the confines of the Centre. Should you have any complaints or compliments,
please ensure they are addressed to Centre Management on Ph: 3390 2033 (during business hours). The major
stores have asked that all tenants be advised that it is not advisable to use these trolleys for transportation and
storage of tenant stock. The trolleys are for use by customers only.
Capalaba Park Shopping Centre Information & Services Directory 17TELEPHONES - PUBLIC
A public phone is located in the following area/s –
(i) Outside the main entrance doors near Suncorp Bank.
TICKET WRITING
It is essential to maintain high visual standards within the Centre. Therefore we do not allow hand written signs
to be facing the common areas. The Centre Management Office has facilities available utilising desktop
publishing to produce professional looking signage. If you require signage to be produced, please allow one (1)
working day to have these signs completed.
V
VENDING MACHINES
Tenants are not permitted to install any vending machines, electronic games or similar equipment in or outside
their premises unless included in their Permitted Use.
W
WHEELCHAIR & MOTORISED SCOOTER HIRE
Wheelchairs and motorised scooters are available from Centre Management. There are 3 wheelchairs and 2
motorised scooters available for hire. If you see a customer whose shopping experience could be made easier
through the use of a scooter or wheelchair, suggest to them our service and direct them to the Centre
Management Office. Hire is only available during Centre Management opening hours.
WASTE DISPOSAL/COMPACTORS
The Compactor bin is for general waste and liquids, located at the loading dock at the corner of Mt Cotton Road
& Moreton Bay Road. No metals, furniture, equipment and timber etc. are to be disposed of in this bin. The
removal of these items from site is the responsibility of each tenant – no provision is made for these types of
items.
The Cardboard compactor is for paper & cardboard products only - no foreign matters allowed. This is emptied
when required. This system generates income from recycling, which ultimately reduces the Centre’s rubbish
removal costs.
The compactors is accessible by key only. Keys are issued to all tenants upon commencing their tenancy. If you
misplace or lose your key you may obtain a further copy through Centre Management at your own expense.
If new to using the compactor, please contact Centre Management so a demonstration on its use can be
organised. It is important that every new staff member receives instructions on how to use the compactor.
WORK BY TRADESPEOPLE
Centre Management has a list of reliable and qualified tradespeople. If you require assistance for your own
tenancy, please call the office and the appropriate contacts will be supplied.
Disclaimer: This handbook is for general information use only. Your executed lease document outlines all the relevant terms
and conditions forming a contract between the landlord and the tenant and is the legally binding document relating to your
tenancy at Capalaba Park. Information is current as at 26th July 2017 and omission and errors excluded.
Capalaba Park Shopping Centre Information & Services Directory 18You can also read
