CARERS HANDBOOK Live Chat - Call us 0800 083 1148 Email us - Carers Matter Norfolk
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CARERS
HANDBOOK
Are you looking after someone in your family or a friend?
We’re here to support you, 7 days a week.
Call us 0800 083 1148
Email us
info@carersmatternorfolk.org.uk
Visit www.carersmatternorfolk.org.uk
Live Live
Chat Chat
ISSUE 3
CONTENTS
WHO WE ARE YOUR HEALTH AND WELLBEING
8 You and the Care Act 32 Looking after yourself
Carers Matter Norfolk is here to help you while you care for a member 8 The Carer’s Assessment 36 Taking a break
of your family or a friend. You may not consider yourself a ‘carer’;
you are simply a husband, a wife, a son, a daughter, brother, sister, relation, 9 Your rights 38 Seeking work
friend or neighbour who is looking after someone you care for. 11 Have your say 40 Juggling caring and work
Recognising that you are a ‘carer’ and that you sometimes need help PRACTICAL HELP WITH CARING PLANNING AHEAD
and support is an important step. Getting information, advice and support
at an early stage can enable you to continue caring with confidence 14 Coming home 42 Looking after someone’s affairs
and help prevent crisis. 14 Receiving help around the home 44 Dealing with end-of-life
Being a carer can be both challenging and rewarding. For some it might 16 Home safety and security 46 Coping with bereavement
be the difficulty of navigating the broad range of health and care services. 17 Using wheelchairs and medical
For others it’s the chance to develop a rare bond with someone. Caring can and household aids YOUNG CARERS AND FAMILIES
make some people feel invisible and anonymous. This is why, no matter what, 19 Getting out and about
we want to make sure that you feel you have a voice. 50 How do you get help
22 Handling emergencies 54 Handy numbers
The intention of this handbook is to assist you in many of the situations you
might find yourself in as a carer. It was developed by carers, for carers, but it’s MONEY MATTERS
not meant to replace the immediate human support you may need. USEFUL CONTACTS
24 Finding local grants and support
Whether you have a question about funding or have something to say about and how to give feedback on this
25 Funding for care services handbook
local policies and resources, whether you’d like to provide assistance to other 26 Understanding benefits
carers or if you just need to talk to someone about yourself, we want to make 56 Emergencies
sure you feel heard. That’s really what this booklet is for, a quick guide to 29 Receiving housing benefits
56 Local Councils
finding someone who will listen and help. 30 Saving and managing money
56 National Carer Support Services
Our handbook provides all the information you need, from information 57 Physical and Mental Disabilities/
to help you in your caring role, from how to get help around the home, Difficulties
to understanding your rights and explaining benefits with handy numbers 57 Older People
to help you get in touch with organisations quickly in an emergency.
58 General
Remember our friendly team are here to support you, 7 days a week.
Save our advice line number 0800 083 1148 in your phone contacts.
All information correct at time of press in February 2021
2 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 3
WHO WE ARE
Carers Matter Norfolk (CMN) is the family. When you speak to an Community Support Carers Breaks
county-wide support service for Advisor they will undertake a low You can access free one-to-one Carers Breaks provide a
unpaid carers, offering support that level Carers Assessment. If they feel support in your home, the personalised, flexible break from
is personalised to meet what you will benefit from additional community or a place of your caring. A break could help you
matters to you. Carers are involved support, they can refer you to our choice from a local Family Carer improve your physical and
in designing and shaping the Community Support Team who will Practitioner who will personalise emotional wellbeing and give you
service. We put you firmly at the continue your Carers Assessment support around what matters to opportunities to have a life outside
heart of everything we do. and support plan. you. We can help you to understand of caring. Breaks can help you take
and navigate local services support more control of your life and
Carers Matter Norfolk is funded by Advisors are trained to provide
you to access entitlements, manage your caring role.
Norfolk County Council and Norfolk’s listening and emotional support,
assessments or grants, help you with
NHS Clinical Commissioning Group and many have personal experience The breaks are provided by Caring
benefits, housing and adaptations
and provides the following services: of caring. Call free from landline Together. You can discuss Carers
or assist you to speak up for yourself
telephones or mobiles or chat to an Breaks and whether you are eligible
Advice Line in accessing services and support.
advisor online on the website for them with a member of the
Open 7 days a week, the Carers www.carersmatternorfolk.org.uk The Community Support team are Community Support Team. If you
Matter Norfolk Advice Line provides working with the Advice Line and want to explore them further Caring
free, independent and confidential Norfolk County Council to provide Together will come to meet you and
information, advice and guidance “Fantastic support from Carers Assessments for carers in chat about how best they can
on a wide range of caring-related the Advice Line, they were Norfolk. They can discuss with you support.
topics and issues affecting you, the so understanding.” the different ways caring affects
people you care for and your wider your life and explore ways in which Health and Wellbeing Fund
you can carry on with what’s To improve the health and wellbeing
important for you and your family. of carers and support them in their
caring role, CMN, has access to a
health and wellbeing fund. To access
“I was drained mentally the fund, you will need to be
receiving support from CMN.
and emotionally. Speaking
to a counsellor has helped The use of the fund is flexible, to suit
individual carers’ needs, some carers
me so much.” have used the fund to access
counselling, others have used it to
rekindle an old hobby like fishing,
gardening or art . The advice line will
determine whether you may be
eligible and if so, refer you to our
community team, who will work with
you to identify how best to access
the fund to meet your needs.
4 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 5
WHO WE ARE
Education and Training Carers Self-Help Hub
In partnership with Norfolk and The Carers Self-Help Hub is a free
Suffolk Care Support, we can support online platform for carers which
you to care with confidence through brings you online learning all in one
education and training. To access it, inclusive place. This has been
you need to register with us. You can created so that you can manage the
register by completing the form on practical and emotional aspects of
the website or by calling the Advice caring in addition to your own Young Carers & Families Carers Voice
Line, and your referral will then be health and wellbeing. Whether you
picked up by the Advice Line Team. are an adult caring for another Carers Matter Norfolk works to a Carers Voice is an independent
An advisor will contact you to talk adult, a child or young person caring whole family approach; young charity representing carers in
through your caring role and for a parent or sibling, or a parent carers and their families can access Norfolk and Waveney. It works to
establish whether you would benefit caring for a child, there is learning specific information to them, advice ensure that the voice of carers is
from one of the training sessions on on the hub that will meet your & guidance online and in the heard and listened to in the design
offer. needs. community through their local Carer and delivery of support and services.
Connector. See the website for
Community Engagement Team The Self-Help Hub has been further information.
Carers Voice is at the heart of Carers
We have a new team dedicated to designed and developed by Carers Matter Norfolk ensuring that the
Matters Norfolk in order to bring www.youngcarersmatternorfolk.org
raising awareness and promoting services carers receive are co-
the enhanced service. The team online learning to carers throughout If there is a Young Carer in your produced and reflect their needs
work with professionals and Norfolk in the most convenient way family, or you know a young person and interests. Through information
voluntary sector groups throughout possible. under the age of 19 who is regularly and data at regular meetings Carers
the community in Norfolk to raise www.carersselfhelphub.org looking after a parent, grandparent monitor the service and are able to
the profile of carers, to ensure we or sibling who cannot manage have their say in policies and
support as many carers as possible. without their support, we’re here to decisions that affect them and the
We want to ensure carers know help. We offer tailored support for people they care for.
where to go to get the support they "I could not have coped the whole family, addressing the
need, when they need it. without my Family Carer practical and emotional needs of Carers Voice administers a small
Practitioner. They have the young carer, the person they are grants fund for local support groups
If you would like a member of our caring for and other family for carers. The decision on allocating
Community Engagement team to been wonderful and have funds lies with local carers who sit
members.
come along to any local groups or been to meetings and the on the panel.
events to explain the service further, hospital with me, and
please contact the Advice Line. E: info@carersvoice.org
helped me to come to www.carersvoice.org
terms with him needing
24 hour permanent care.
They have been such a help”
6 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 7
YOU AND THE CARE ACT
THE CARER’S ASSESSMENT caring, but this is different and Also, if you want a combined YOUR RIGHTS
The Care Act 2014 aims to improve does require a means test. If you’re assessment with the person(s) you We understand the pressure of
people’s independence and eligible to receive services to support are caring for, these are undertaken caring for someone and want to
wellbeing. A Carer’s Assessment your role as a carer, you’ll receive by CMN. make sure that you feel supported.
is about you and your wellbeing. these free of charge. Besides the right to a CMN Carer’s
After the assessment
Carers Matter Norfolk (CMN) will If you can’t attend CMN realise that Assessment, you have access to
discuss with you the different ways Once completed, CMN will decide services from voluntary
some people can’t take part directly whether you need their support.
caring affects your life and explore in the assessment. If that’s the case organisations and other
ways in which you can carry on To be eligible, the impact of caring independent providers; including
for you, CMN will make sure you have has to have (or be likely to have) a
with what’s important for you and a friend or family member who can support for you and your cared for
your family. This is because from significant effect on your wellbeing. from NCC. You also have other rights
help and stand in for you. If you
September 2020, CMN are now able don’t have anyone who can help, If you are found to be eligible for covered by the law.
to deliver Carers Assessments on and you have no other way of support, CMN will agree a Support
behalf of Norfolk County Council. The Care Act (2014)
attending, you will need to be Plan with you.
supported by NCC to undertake your The Care Act came into effect in April
It should cover your caring role, your This may include support in accessing 2015 and made widespread changes
feelings about caring, your physical, assessment as they may need to
arrange an independent advocate. the services in your community, to adult social care in England.
mental and emotional health, and arranging for breaks from caring on a Importantly for you, as a carer, it
the effect caring has on your work, NCC retain the legal & statutory regular or one-off basis, equipment gives you the same rights to
leisure, education, wider family and duty to conduct Carers Assessments. to make caring easier, or leisure assessment and support as the
relationships. It also gives you the If you would prefer to receive a Carers activities to reduce stress. person or people you’re caring for.
chance to find out more about Assessment from NCC, you can This means that your rights are
support services, emergency help, contact them on 0344 800 8020. Even if you aren’t eligible, CMN will recognised as equally important.
breaks, and financial help to support provide you with information on
your wellbeing and to help you where you can find support within For more information on the Care
continue caring. your community. Act, visit our website, or head to the
You can ask CMN to carry out a
“I found the advice line government’s webpage using the
To request a carers assessment, links below.
Carer’s Assessment at any time. very helpful. The lady please contact CMN first, or head to
I spoke to really the CMN website. Carers Matter Norfolk
The purpose of the assessment is T: 0800 083 1148
not to judge the care that you
understood my situation
Norfolk County Council www.carersmatternorfolk.org.uk/
provide. CMN might ask you about and was interested and T: 0344 800 8020 information-and-advice/your-
the impact the cost of caring is able to talk through www.norfolk.gov.uk/carers rights/care-act-2014/
having on your finances but won’t options and provide
carry out a financial means test.
helpful information. –––––– Government webpage
KNOW YOUR
www.gov.uk/government/
Some people may be able to receive It was fantastic to have publications/care-act-2014-part-1-
RIGHTS!
a Carer’s Allowance from the someone to listen to me.” factsheets/care-act-factsheets
Department for Work & Pensions for
––––––
8 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 9
YOU AND THE CARE ACT HAVE YOUR SAY
For a brief overview, some of the Equality Act 2010 Your right to complain After the County Council has
principles covered in the Care Act Some carers and/or the people There may be times when you need completed its investigations, the
(2014) are: they care for may experience or want to make a complaint about Local Government Ombudsman
discrimination or harassment the services you’ve received. The NHS can investigate complaints on the
• Wellbeing
because of their age, disability, and local government organisations way cases were handled.
• Assessment for local authority caring role, or for any other number have complaints procedures if you’re
support An advocate can support you in
of reasons, such as race, gender, unable to resolve the problem
finding out about your rights
• Eligibility for funded services or sexual orientation. Because this directly with the worker involved.
and help you to resolve issues.
can affect your ability to work, get
• Financial schemes and support POhWER works with Equal Lives and For more details on your rights and
involved in leisure activities, or use
Age UK Norfolk to provide the NHS complaints services, call one of our
• Information and advice from services that should be available
Complaints Service in Norfolk. advisors or head to our website.
local authorities for everyone, the Equality Act aims
to help you and the person under Local Government and
• Preventing further needs, rather POhWER
your care: Social Care Ombudsman
than allowing situations to reach T: 0300 456 2370
• In the workplace TEXT: 81025 (text the word 'pohwer' T: 0300 061 0614
a crisis point
with your name and number) T: 0800 083 1148
• Diversity in the range of quality • When shopping for goods www.lgo.org.uk
E: pohwer@pohwer.net
care you can choose from and services
www.pohwer.net/norfolk
Your right to be heard
• Personalised care and support • In education
plan for you and the person under Patient Advice and Liaison Services
• With housing (PALS)
your care
• When using facilities like public Each healthcare service has
• Continuity in support if you or the transport, taxis, cafes, cinemas, advice and liaison officers that can
person you care for chooses to restaurants etc explain procedures to you, provide
move home confidential advice and support, as
For more information on the well as act as your point of contact
• Transition, meaning better
Equality Act, you can contact us. and help resolve problems.
planning for young people
Citizens Advice Bureau has also
(including young carers) during To find your local PALS officer, either
produced a brochure on the Equality
their transition between Children’s visit the NHS website www.nhs.uk
Act and how it affects you as a carer.
and Adult’s services (search for PALS) or contact our
You can download the brochure on
The Citizens Advice Equality Act our website. Advice Line 0800 083 1148.
Brochure:
www.carersmatternorfolk.org.uk/
www.carersmatternorfolk.org.uk/
information-and-advice/your-
wp-content/uploads/2020/09/
rights/equality-act-2010/
Equality-Act-2010.pdf
10 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 11
HAVE YOUR SAY
Healthwatch Norfolk gather people’s
views of health and social care
Carers Voice is an independent services in the county and make
charity representing carers in Norfolk Family Voice Norfolk is the parent carers and the children and young
sure they are heard by the people carer forum for Norfolk. It represents people they care for.
and Waveney. It works to ensure that in charge. The people who fund
the voice of carers is heard and the views of families with children
and provide services have to listen and young people with special Family Voice Norfolk
listened to in the design and delivery to you, through Healthwatch. T: 07950 302937
of support and services. educational needs and/or
So, whether you have had a good disabilities (SEND) to decision- E: membership@familyvoice.org.uk
Carers Voice is at the heart of Carers or bad experience, your views can makers and service providers in www.familyvoice.org.uk
Matter Norfolk ensuring that the help to make changes to services education, health and social care.
services carers receive are co- in Norfolk. Their work covers all
produced and reflect their needs areas of health and social care. It is funded by the Department for
and interests. Through information This includes GPs, hospitals, dentists, Education, the local authority and the
and data at regular meetings Carers care homes, pharmacies, opticians NHS via Clinical Commissioning
monitor the service and are able and more. You can share your Groups (CCGs), but it operates
to have their say in policies and experiences with them on line. completely independently.
decisions that affect them and Representatives of Family Voice are all
T: 0808 168 9669 parent carers of 0 – 25 year olds with
the people they care for. E: enquiries@healthwatchnorfolk. SEND. They attend meetings at which
Carers Voice administers a small co.uk all of these bodies make decisions
grants fund for local support groups www.healthwatchnorfolk.co.uk that affect families, to ensure that
for carers. The decision on allocating money is spent in the most useful and
funds lies with local carers who sit cost effective way to benefit parent
on the panel.
E: info@carersvoice.org
www.carersvoice.org
Visit www.CarersMatter
Norfolk.org.uk
where carers share
their experiences
12 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 13
PRACTICAL HELP WITH CARING
COMING HOME ADDITIONAL SUPPORT RECEIVING HELP AROUND Continence service
The Norfolk First Support Service Provides help with practical tasks THE HOME If you are caring for someone aged
provides support and reablement in and to regain independence. Keeping on top of household tasks 18 or over who has difficulties with
a person’s own home. This service is can be a pressure when you’re continence you can obtain help from
provided by Norfolk County Council The British Red Cross caring for someone. If you think Norfolk Community Health and Care,
(NCC) and it helps people (aged 18 T: 0345 0547171 you might need help, please call which provides a continence service
and over) after a stay in hospital. www.redcross.org.uk our Advice Line so we can try to put across most of Norfolk, and East
you in touch with the right support. Coast Community Health in Great
Norfolk First Support will discuss Offers support for older people Yarmouth. You do not need to be
with you and the person needing going into hospital and coming Meal delivery services referred by your GP.
support how much care is needed home.
Norfolk County Council operates the
and whether they are eligible for Trusted Trader website, where you Norfolk Community Health
The Royal Voluntary Service and Care
support from Norfolk can find information on private
T: 0330 555 0310 T: 01603 216021
First Support. companies in Norfolk, as well as
www.royalvoluntaryservice.org.uk www.norfolkcommunityhealth
voluntary organisations and even
Providing up to 6 weeks of free andcare.nhs.uk/
pubs and cafes that provide meal
support, the service helps individuals
delivery services. These can include East Coast Community Health
regain the skills and confidence
freshly cooked hot or cold meals, or T: 01493 809977
they need to remain independent
frozen meals that you can reheat as www.ecch.org
in their home.
and when you want them.
If the team feels someone needs The Norfolk Community Directory
Trusted Trader lists the location of individual
longer-term support, Norfolk First
www.norfolk.gov.uk/trustedtrader continence clinics under continence.
Support will assist with onward
referrals, advice, and information. Norfolk County Council
To find out more, you can contact T: 0344 800 8020
Carers Matter Norfolk, or you can E: information@norfolk.gov.uk
talk to the staff on the hospital ward
or contact NCC. The Norfolk Community Directory
provide details of lunch clubs and
Norfolk County Council day centres in your area.
T: 0344 800 8020
E: information@norfolk.gov.uk Lunch clubs and day centres
www.norfolk.gov.uk/stayathome T: 0344 800 8020
www.communitydirectory.norfolk.
gov.uk
14 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 15
PRACTICAL HELP WITH CARING
HOME SAFETY AND SECURITY ADDITIONAL RESOURCES USING WHEELCHAIRS AND Key safe
When you’re caring for someone, For a wide range of information MEDICAL AND HOUSEHOLD If you or the person under your
it’s important to make sure your material and guidance. AIDS care has multiple visitors but has
home environment is safe. We can Equipment to help with caring difficulty in getting to the door
help you find the right people to Age UK Norfolk to let them in, a simple means
When it comes to support for
assist with essential repairs, or T: 0300 500 1217 of support is a key safe, which is
mobility and independence, your GP
assess your home for fall risks. www.ageuk.org.uk/norfolk/ a combination-code protected
or any other healthcare professional
can have the person under your care secure box, used for keeping a
Help if someone suffers from falls For free fire safety checks. spare key outside the main door.
assessed for any walking or medical
If the person under your care has Fire Safety: aids they may need. If they have a
had two falls in the last six months The Supra C500 key safe is police
Norfolk Fire and Rescue Service permanent or long-term physical approved, and there are a number
or a single fall that has led to injury T: 0300 123 1669 disability, you can also ask Norfolk
or being admitted to hospital, the of organisations in Norfolk that
www.norfolk.gov.uk/safety/norfolk- County Council for an assessment, provide key safes. Costs and
Norfolk Community Health and Care fire-and-rescue-service to include occupational therapy.
(NCH&C) Falls Service provides a conditions may apply, and we
Falls Workbook as well as a home- Handy person services and care As part of that assessment, you can recommend that you contact
discuss any equipment you think you your home insurance provider
based assessment to identify the and repair agencies
factors and risks, which may might need to help you as a carer. for further advice.
For help and advice on repairing and
contribute to this person’s falls. adapting homes. You can find these To find a local key safe supplier,
The purpose of the assessment Norfolk County Council
through your local district council, T: 0344 800 8020 you can call Norfolk County Council,
is to develop a personalised action and you can find your local district or email them for more information.
plan to help the person improve www.norfolk.gov.uk/care-support-
council number in the Useful and-health Alternatively, you can head to the
their confidence, balance, strength Contacts section of this handbook, Norfolk county council Keysafes
and stamina. www.norfolk.gov.uk/stayathome
page 56. web page.
While this service is provided for Norfolk County Council
people who are 65 years or over, T: 0344 800 8020
you, your GP, or any other health E: information@norfolk.gov.uk
professional can refer under 65s to a www.norfolk.gov.uk/keysafes
therapist or nurse for assessment.
NCHC Falls Service
T: 01553 668 673
www.norfolkcommunityhealth
andcare.nhs.uk
16 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 17
PRACTICAL HELP WITH CARING
Assistive Technology ADDITIONAL RESOURCES GETTING OUT AND ABOUT Travel passes for bus travel
If the person under your care is an If you’re not eligible for support Whether it’s attending important The Disabled Travel Pass entitles
adult over the age of 18, and lives from Norfolk County Council, hospital appointments, getting the permanently disabled people, or those
in their own home, Norfolk County you can contact the following shopping in or enjoying some with a disability lasting at least 12
Council has an Assistive Technology services directly. much-needed leisure time, find out months and who meet the eligibility
team that can carry out a free how you can get help with travel criteria, to travel for free on all off peak
assessment to see whether the For advice on mobility aids and and transport. bus services, as well as at any time on
person under your care would benefit to purchase equipment contact: weekends and bank holidays. There
from such assistance. The Community Transport Scheme are no travel period restrictions,
n-able however, on anyone who is registered
T: 01603 894 120 Some carers don’t have access to a
Assistive Technology refers to a car or any other means of as blind or partially-sighted.
range of electronic devices such as E: n-able@ncsgrp.co.uk
www.n-able.org.uk transportation. If that’s the case with
alarms that can help people feel you and you can’t use or access If the person under your care can’t
safer and more secure, and to live normal public transport, you may be travel alone, they can apply for a
more independently at home. Able to lend mobility aids, including companion enhancement, so that
wheelchairs, on a short-term basis, eligible to use a Community
You may be provided with Transport scheme. Depending on you or whoever travels with them
equipment free of charge, and provide details on where to find can do so for free, as long as the
their local centres. the scheme’s criteria, you could use
although this is not guaranteed. it to go shopping, enjoy leisure journey starts in Norfolk. To be
The British Red Cross activities or to attend hospital or GP eligible for a companion pass, the
Norfolk County Council person under your care must be
T: 0344 800 8020 T: 01603 426361 appointments. In addition to the
www.redcross.org.uk Community Transport schemes unable to walk to a bus stop or get
E: information@norfolk.gov.uk on or off a bus without assistance.
www.norfolk.gov.uk/ (Transport Plus), there are 4 Flexibus
Able to lend mobility aids, including services that run a Ring and Ride
assistivetechnology wheelchairs, on a short-term basis. Norfolk County Council
service in rural areas. T: 0344 800 8020
Norfolk Coastal Centre for You can view your options or contact E: information@norfolk.gov.uk
Independent Life Norfolk County Council at: www.norfolk.gov.uk/
T: 01493 663 626 concessionarytravel
“There are some really E: nccfil@redcross.org.uk Norfolk County Council
useful resources in Norfolk, T: 0344 800 8020
For free, impartial advice and www.norfolk.gov.uk/roads-and-
a quick phonecall can help information on the use of daily living transport/public-transport
you find out more.” equipment for the public. www.norfolk.gov.uk/community
DLF (Disabled Living Foundation) transport
T: 0300 999 0004
www.dlf.org.uk/living-made-easy
18 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 19PRACTICAL HELP WITH CARING
ERS Hospital Transport service. If you would like support to complete ADDITIONAL RESOURCES Toilet keys allow access to toilets
Free transport to and from hospital your application, you can contact the Information on public transport adapted for people with disabilities.
for patients living in Norfolk, can Carers Matter Advice Line on journeys throughout Norfolk. Contact The R.A.D.A.R Key Company
be for regular visits or one off 0800 083 1148 who can assist. directly for more information.
appointments. Subject to eligibility National Express Assisted Travel
Norfolk County Council Helpline RADAR NKS National Key Scheme
(not available to patients in
T: 0344 800 8020 T: 0371 781 8181 T: 01395 222 588
Gt Yarmouth & Waveney).
www.norfolk.gov.uk/bluebadge E: addl@nationalexpress.com www.radarkeys.org
T: 0333 240 4999 www.nationalexpress.com
Vehicle Tax This website provides a range of
E-Zec Medical Non-emergency The person you’re looking after Traveline information about accessible places
Patient Transport Services may be entitled to free, or half-price www.traveline.info in the city.
For patients living in the Gt vehicle tax if their mobility is The Norwich Access Group
Yarmouth & Waveney area, E-Zec affected and they are claiming For the loan of manual and powered
wheelchairs and scooters. www.norwichaccessgroup.org.uk
provide free, non-emergency certain payments and allowances.
transport to certain patients who There is a charge for the service. Provides information on accessible
Vehicle Tax Information walks and places to visit in Norfolk
are eligible, i.e. there must be a real The Shopmobility Scheme
T: 0300 790 6802 and in the East of England.
medical need and / or severe Norwich Shopmobility
www.gov.uk/vehicle-tax
mobility issues. T: 01603 753 350 Accessible Countryside for Everyone
Railcards and travel discounts E: norwichshopmobility@gmail.com www.accessiblecountryside.org.uk/
T: 0333 240 4100
If the person under your care is www.norwichaccessgroup.org.uk norfolk
Parking eligible, the Disabled Persons
Railcard gives both them and their West Norfolk Community Transport
The Blue Badge Scheme is a disabled T: 01553 770 310
parking permit that allows people adult companion 1/3 off most rail
fares throughout Great Britain. E: shopmobility@wnct.co.uk
who are registered blind, or those
with severe mobility issues, who Great Yarmouth Broadland Mobility
Disabled Persons Railcard Office
would otherwise be unable to access T: 0800 1510 255
T: 0345 605 0525
the shops or facilities that a Blue T: 01493 330 455
E: railcardhelp@nationalrail.co.uk
Badge would allow them to visit. www.broadlandmobility.co.uk
www.disabledpersons-railcard.co.uk
For further details and to check if Beactive
Greater Anglia can provide
this could apply to you or the person Norwich – T: 01603 666 803
information on assisted travel.
you care for, please visit the website Great Yarmouth – T: 01493 444 348
below. You can apply using the web Greater Anglia Diss – T: 01379 643 962
link below or by contacting Norfolk T: 0800 028 2878 www.beactivemobility.co.uk
County Council. E: assistedtravel@greateranglia.co.uk
www.greateranglia.co.uk
20 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 21PRACTICAL HELP WITH CARING
HANDLING EMERGENCIES In the case of an emergency To find out more speak to your local Message in a bottle
Being prepared for an emergency The card will also show your Family Carer Practitioner or contact By putting your (and the person under
means that, should something emergency plan number. In the case Norfolk Council Council. your care’s) important information in
unexpected happen to you, or the of an emergency, you, or someone a plastic container in the fridge and
www.youngcarersmatternorfolk.org with a special sticker to tell emergency
person you care for, you know on your behalf, should ring NCC’s
exactly what to do. telephone number and give them services where to find it, you can help
your emergency card number. This ADDITIONAL SUPPORT them respond properly if you are
The carer’s emergency card will allow the Council to quickly Norfolk Swift Response taken ill or have an accident. For more
Norfolk County Council provides a reach your named emergency (Swifts/Night Owls) provide a information, ask your GP or pharmacy
free carer’s emergency card to all contacts. Carers Matter Norfolk can 24-hour, 365 day a year service or call Lions Club International.
adult carers in the county. The card support you to develop your own which provides help, support, and Message in a bottle
clearly states that the person emergency plan; contact our Advice reassurance if you or the person T: 0845 833 9502
carrying it is a carer and that Line 0800 083 1148 or speak to your under your care have an urgent, E: enquiries@lionsclubs.co.uk
someone is relying on them to keep local Family Carer Practitioner. unplanned need at home. This could www.lionsclubs.co/Public/
them safe and well. It provides the be because they had a fall, or if their
NCC’s 24-hour emergency helpline Finally, if after the emergency there carer is suddenly taken into hospital Community Alarm
number: 0344 800 8020. is no one to look after the person in and they need help with personal A new Buddy Button Alarm you can
your care, NCC will make sure that care, meal preparation etc. wear is becoming available. In an
If someone carrying a carer’s they remain safe until alternative
emergency, the alarm activates your
emergency card is taken ill or involved arrangements can be made. This There are four teams of two people home phone line to call for help.
in an accident, they or the emergency service is available to young carers working in the Swifts/Night Owls There is a charge for this service.
services can ring the helpline and the and young adult carers alike. across Norfolk at any point in time.
council will use the information in the Breckland and Norwich -
carer’s emergency plan. To contact the emergency helpline, Swifts/Night Owls will attend a Wellbeing Lifeline
receive your carer's emergency card, person who has fallen, if requested, T: 01323 644 422
Getting your carer’s emergency card or to find out more, contact Norfolk if the person has not suffered an
County Council. injury or has any medical symptoms Broadland – Centra Pulse
To get a card you’ll first need to
complete the online form on the that have been exacerbated by the T: 0300 123 3232
Norfolk County Council fall. The team work in pairs and
NCC website. If you’re unable to fill T: 0344 800 8020 carry special lifting equipment to Great Yarmouth – Yare Care
in the online form, you can call them TEXT: 0344 800 8011 help make moving people as safe T: 01493 330 369
on their helpline or ask the Carers www.norfolk.gov.uk/carers
Matter Advice Line to help you as possible.
West Norfolk – Care Line
complete the form. Young carers emergency plan Norfolk County Council T: 01553 616 200 – Select option 6
Once complete, you’ll be sent your Carers Matter Norfolk and Swift Response
Norfolk County Council can support North Norfolk – Care Line
carer’s emergency card, which you T: 0344 800 8020 – Select option 1
young carers to put together an T: 01553 616 200 – Select option 6
should then always carry with you. www.norfolk.gov.uk/care-support-
emergency plan, so they and their and-health/start-with-social-care/ South Norfolk – Contact Care
families are better prepared if urgent-help/get-urgent-help-at- Lifeline Alarms
emergencies happen. home-norfolk-swift-response-team T: 0800 917 4680
22 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 23MONEY MATTERS
FINDING LOCAL GRANTS The Norfolk Millennium Trust Disabled Facilities Grant FUNDING FOR CARE SERVICES
AND SUPPORT for Carers This is a maximum grant of £30,000 Norfolk County Council can provide
Our advisors are always on hand The Norfolk Millennium Trust for that may be available to you from funded services to support you and
to help you access grants and other Carers is administered by the Norfolk your local council if you need to the person you care for if you’re
support. We may be able to award Community Foundation and gives adapt your home to the needs found to be eligible for support
you a small grant if you’re part of out grants to unpaid carers to of a disabled person. under the Care Act.
a carers’ group or are thinking provide them and their loved ones
of starting one up. with a better quality of life. You may want to improve access If you are eligible the Council will
to rooms and facilities by installing agree a Support Plan with you.
Funded by Norfolk County Council, The Millennium Trust grant is ramps, put in a stairlift, a downstairs This may include support to access
this grant aims to improve the for practical items like washing bathroom, or adapt heating or the services in your community,
support services available to carers machines and wheelchairs, as lighting. The amount awarded arranging for breaks from caring
across Norfolk. The carers’ group well as for short breaks and leisure depends on your household income on a regular or one-off basis,
must be for carers over the age of 16, activities which relieve the 24/7 and savings, and your local council equipment to make caring easier,
caring for people over the age of 18, pressures of caring. will normally want to assess the or leisure activities to reduce stress.
and more than half the group have disabled person’s needs.
to be current carers. The group may Norfolk Millennium Trust for Carers To find out whether you, or they,
also offer spaces for new carers and T: 01603 623 958 For more details, you can find your are eligible, you can find more
provide them with a break. E: grants@norfolkfoundation.com local council’s contact details in the details in the Carer’s Assessment
www.wecareappeal.co.uk Useful Contacts section, page 56. section of this booklet, page 8, or
To find out more, call us on our you can call Norfolk County Council.
Advice Line 0800 083 1148 or visit The Rank Group and Carers Trust
our website www.carersmatter This is another great source of Norfolk County Council
norfolk.org.uk support for adult carers offering T: 0344 800 8020
a range of grants for equipment www.norfolk.gov.uk/payingforcare
“With help from Carers
or caring skills, and help to take care
of the carers’ wellbeing. To find out Matter Norfolk to access You can pick up or download a
more, or to apply, contact the a grant, I could take copy of Norfolk County Council’s
Carers Trust. ‘Your Guide to Care and Support
a weekend away with for Adults’, which has the contact
Carers Trust my husband. It wasn’t details to a range of care services
T: 0300 772 9600 much but it helped me from which you can choose.
www.carers.org/grants-and- feel less worn out.”
discounts/introduction Norfolk County Council
T: 0344 800 8020
Gloria from Kings Lynn, TEXT: 0344 800 8011
caring for her mother who www.norfolk.gov.uk/careservices
has dementia
24 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 25MONEY MATTERS
UNDERSTANDING BENEFITS Carer’s Allowance is not based on You may also be able to claim other Carer's Credit
As a carer, you and the person you you or your partner’s income and benefits, such as an income-related If you don’t qualify for Carer’s
care for can access financial capital. However, there’s a cap on benefit or Pension Credit. If you’re Allowance, but you’re caring for
support. Claiming these benefits how much you can earn from work pension age and on a low income, someone for at least 20 hours a
can be confusing though and and still be entitled to Carer’s you may also be able to claim the week, you may still qualify for Carer’s
some benefits can affect others. Allowance, this will take into account Carers Premium of Pension Credit. Credit, as your income, savings, or
Our advisors can inform you on any deductions (i.e. tax, cost of investments won’t affect eligibility
replacement care, and 50% of what If you’re claiming benefits such as
which benefits are available to you, for this benefit. Carer’s Credit helps
you pay into your pension). If you Maternity Allowance, Contributory
how to claim, and can guide you with gaps in your National Insurance
need to pay for care to allow you to ESA or a state pension you might
through the application process. record. Your State Pension is based
continue working, you can include not be eligible for Carer's Allowance,
on your National Insurance record,
If you’re interested in this assistance, these costs in your deductions. but you should still apply. This is
and if you’re eligible for Carer’s
call us on our advice line, or head to because these other benefits may
Credit, you can get credits to help
our website to find out more. The person you are caring for must be paid at a higher rate than Carer's
fill these gaps. This means that you
receive one of the following benefits: Allowance and you will be paid
can take on caring responsibilities
Carer’s Allowance whichever is the highest.
• Personal Independence Payment without affecting your State Pension.
This is one of the main benefits (PIP) daily living component You should also be aware that
available to you as a carer. If you’re To get Carer’s Credit you must be:
• The middle or highest care rate claiming Carer’s Allowance may
caring for someone at least 35 affect the benefits that the person • Aged 16 or over, and under State
hours a week, you may be eligible of Disability Living Allowance (DLA)
you’re caring for may be receiving, Pension age
for Carers Allowance, provided all • Attendance Allowance so you should always check with
of the following apply: • Looking after one or more people
• Constant Attendance Allowance an advisor before applying.
for at least 20 hours a week
• You’re 16 or over at or above the normal maximum Our advisors can help you apply.
rate with an Industrial Injuries Contact them by phone or visit our The person you’re looking after must
• You spend at least 35 hours a week Disablement Benefit, or basic website for more details. get one of the following:
caring for someone (full day) rate with a War
To apply for Carer's Allowance, go • The middle or highest care rate
• You’re not in full-time education Disablement Pension
to www.gov.uk or call 0800 731 0297 of Disability Living Allowance (DLA)
or studying for 21 hours a week • Armed Forces Independence to request a claim pack.
or more. • Attendance Allowance
Payment (AFIP)
• You don’t earn more than the set • Constant Attendance Allowance
earnings cap from employment or • The standard or enhanced
self-employment (after deductions) Personal Independence Payment
• You’re not subject to any (PIP) daily living component
immigration controls that would • Armed Forces Independence
stop you getting benefits Payment (AFIP)
26 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 27MONEY MATTERS
If the person you’re caring for To be eligible, this child will need Getting the PIP doesn’t reduce other The State Retirement Pension
doesn’t get one of these benefits, to meet all of these requirements. benefits, and may even increase The amount of state pension you
you may still be able to get Carer’s To find out more, call the Disability them. The rate will depend on how receive depends on your National
Credit. Just fill in the ‘Care Certificate’ Living Allowance helpline or head the person’s condition affects them, Insurance contributions and how
part of the application form and get to the government website. rather than on the condition itself, many years you have paid.
a health or social care professional and so the person you care for will
to sign it. Disability Living Allowance helpline need to have an assessment to work To find out more, call the Pension
T: 0800 121 4600 out the proper level of help for them. Service at 0800 731 7898 or go to
You don’t need to apply for Carer’s www.gov.uk The award will then be regularly www.gov.uk/state-pension/overview
Credit if you get Carer’s Allowance reassessed to make sure the person
– you’ll automatically get the credits. Attendance Allowance
you’re caring for is getting the right RECEIVING HOUSING
You can also still get Carer’s Credit This is a benefit for people of amount of support.
even if you have breaks from caring pension age or over who need help BENEFITS
(up to 12 weeks in a row). A break is looking after themselves because To find out more, or to apply, If you receive a low income, there are
any time you spend less than 35 of a long-term illness or disability, call 0800 917 2222 or go to a number of schemes in place to help
hours a week caring for the other which can be either physical and/or www.gov.uk/pip with paying your rent or mortgage.
person. An example of a break is mental. The Attendance Allowance
if you take a short holiday, or the helps with the extra costs of this Universal Credit Housing Benefit
person you look after goes into care, and the disability has to be A monthly payment that has started It’s best to contact your district
hospital. Just make sure to keep severe enough for the person to be to replace income and work-related council. You can find their contact
the Carer’s Allowance Unit updated unable to care for themselves, or for benefits. If you or the person you’re details in the Useful Contacts
if you have a break in caring of more someone to need to supervise them caring for are already receiving tax section of this handbook, page 56.
than 12 weeks in a row. for their safety in their daily tasks. credits, you won’t need to do
anything. Just make sure that you New claims for help to pay your
Disability Living Allowance (DLA) To find out more, or to apply, call continue to claim any benefits you’re rent must be made through
Disability Living Allowance (DLA) 0800 731 0122 or go to www.gov.uk entitled to and report any changes Universal Credit unless you are
is a benefit paid to a disabled child in circumstances. in supported accommodation
Personal Independence Payment such as supported living.
or a child with a long term health
condition or illness, the rate paid (PIP) To apply, go to
This is paid to a person aged 16 up www.gov.uk/universal-credit Discretionary Housing Payment
is dependent on the level of help the
child needs. The aim of the benefit to pension age who is disabled or For help and support call You can also talk to your local district
is to help with the extra costs of has a long-term health condition 0800 328 5644 council if you need help paying any
looking after a child who: (physical or mental), and can be rent that is not covered by Housing
spent however this person chooses. Benefit or Universal Credit.
• Is under the age of 16 Persons of pension age or over will
• Has difficulties walking or needs need to claim Attendance Allowance,
much more looking after than a and it’s worth noting that the PIP
child of the same age who doesn’t is slowly replacing the Disability
have a disability Living Allowance.
28 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 29MONEY MATTERS
Council Tax Disability Reducation SAVING AND MANAGING Winter Fuel Payment ADDITIONAL RESOURCES
Scheme MONEY You could also get between £100 The Government’s Money
You can apply for this if you have There are now a number of trusts and £300 tax-free to help pay your Advice Service
to accommodate or adapt your that can assist you if you’re heating bills if you were born on or T: 0800 138 7777
property for a person with a disability. struggling with your utility bills before 5 November 1954. To find www.moneyadviceservice.org.uk
(gas, electricity and water). out more, contact the Winter Fuel
Discount Scheme Payment Centre on 0800 731 0160. For credit and access to
Where there is only one person living For more information, contact your a range of financial services.
in the property you can apply for a utility provider or contact Norfolk’s
25% discount. There may be other Citizens Advice Bureau. Eastern Savings and Loans
conditions when the 25% reduction Credit Union
Norfolk’s Citizens Advice Bureau T: 0333 600 0690
may apply please contact your local
T: 03444 111 444 E: office@esclu.co.uk
district council for more information.
E: public@ncab.org.uk Cold Weather Payment www.eslcu.co.uk
Council Tax Reduction Scheme If you’re already receiving certain
Warm Homes Discount Scheme For advice on personal budgets and
This has replaced Council Tax Benefit benefits, you may be entitled to a welfare benefits.
You may be able to get £140 off
and each local council operates its cold weather payment. You don’t
your electricity bill if you’re either
own scheme to reduce your council need to apply for this, as you’ll get Equal lives
receiving Pension Credit (Guarantee
tax liability based on low income. it automatically if you are eligible. T: 01508 491 210
Credit element) or on a low income.
Please contact your local district E: info@equallives.org.uk
To qualify, the bill has to be in your
council for more information. www.equallives.org.uk
name and your electricity supplier
Support for Mortgage Interest (SMI) has to be part of the scheme. Free, confidential, and
Visit www.gov.uk/the-warm-home- impartial advice.
You may be eligible for help towards
discount-scheme or contact your
interest payments on your mortgage Norfolk’s Citizens’ Advice Bureau
electricity supplier directly.
or on loans if you have had to make T: 03444 111 444
certain repairs or improvements www.ncab.org.uk
to your home. It’s paid to you as
a loan, which you’ll need to repay For anyone living in Norfolk
(with interest) when you sell or
WARM UP TO can apply.
£140
transfer ownership of your home.
For eligibility details, visit the
www.gov.uk website.
HOMES Norwich Credit Union
T: 01603 764904
DISCOUNT www.norwichcreditunion.org.uk
30 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 31YOUR HEALTH AND WELLBEING
LOOKING AFTER YOURSELF It’s important you let your GP know Flu Jabs Medicine Disposal
Like you, many of our advisors have that you’re a carer and to find out This service is free of charge and If you have medicines in your home
personal experience in caring for how they may be able to support usually runs from October. Flu that are no longer needed return
other people, so we understand the you with such things as more vaccination is funded by the NHS them to the pharmacy so that they
mental, emotional, and sometimes suitable appointment times, the flu to help carers stay well over the can be safely disposed of. Check
even physical toll that caring for jab, health checks, carers’ groups, winter season. You may be asked your medicine cabinet regularly for
someone can take on you. By calling or a referral to other sources of to sign a declaration to say that medicines which are out-of-date or
our Advice Line on 0800 083 1148, information and support. you are a carer. no longer needed and never put
we can guide you through the them in the bin or down the toilet.
whole range of solutions and PHARMACIES Healthy Living
support available to you, whether Many local pharmacies now offer The Norfolk Medicines Support
Pharmacies in Norfolk offer much Service
you’re looking for social groups to more than just medicines. They can a range of healthy living services;
make friends, are thinking of taking also help you to look after yourself, from one-to-one support for quitting For helping people over 18 years
up an activity, or anything else. make a lifestyle change, or advise smoking to emergency contraception old with a GP and who are confused
you on other services available both or NHS Health Checks. Ask a member or finding it otherwise difficult
All of our advisors are trained to of your pharmacy team or visit to manage their medication
provide emotional support, so they within the pharmacy and from other
local providers. www.brochure.norfolkslivingwell. particularly when it is important to
know how to listen, and may help org.uk/ comply with the dosage. Ask your
you feel less isolated. If you’re an Medication pharmacist for a referral.
adult and do have emotional issues Self-Care
around caring, we can offer you free Your pharmacist will always be able
If you, or someone you look after, is
counselling by phone, Skype, to give expert advice on how to use
feeling under the weather ask your
SAFEGUARDING
Facetime, Twitter, or Facebook. medication and discuss any issues We all have the right to a life free
and solutions if you or the person pharmacist first. They can give you
advice about many common minor from abuse and harm. Everyone
If this is a service you’re interested you care for is having any difficulties. should feel they are safe, able to
They also offer a review of any new illnesses, such as diarrhoea, coughs,
in, you can discuss it with one of headache, travel health advice or make their own decisions and be
our advisors on the Norfolk Carers medication that may be prescribed. respected and listened to.
sore throats. They can also advise
Matter Advice Line, and they’ll be which medicines can be taken
able to make a referral. Medicines Usage Reviews When these rights are abused, some
This is an opportunity to sit down in together or when you may need of us are less able to stand up for
If you’re in training or at college, or if private with the pharmacist and to see your GP. our rights and protect ourselves.
you’re thinking of taking up training discuss what you or the person you Your pharmacy may also offer home
or returning to college, you can also care for are taking and ensure that Abuse can be physical, sexual or
delivery, prescription management, psychological (such as threats of
talk to your Student Services for they or you are getting the Electronic Prescription Service (EPS)
information on their student support maximum benefit from the harm or abandonment). It also
and more. If you have any questions includes modern slavery, self-
or wellbeing team. This team can give medicines. The person you care for about medications, staying well,
you advice or support in combining must be present if you are discussing neglect and financial scamming
or services available from your (theft and fraud).
your caring role with your studies. their medication and you can pharmacy ask your local
accompany them. pharmacy team.
32 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 33YOUR HEALTH AND WELLBEING
If you or someone you know may be T: 0300 304 7000 An online, Facebook-based, peer
suffering abuse, contact us straight www.sane.org.uk support group for family carers Following this call I was
away. You can remain anonymous if across the UK. able to take a step back
you wish, but please give us as much 24 hour emotional support to
anybody experiencing distress, Chill4us and take care of me!!! Then
information as you can. If it's an
emergency, call the Police on 999. despair, or suicidal feelings. T: 01603 340193 I was able to re-evaluate
You are not alone. We can help. You can also talk to someone www.chill4uscarers.co.uk the situation and place
face to face if needed. Carers/groups/chill4uscarers boundaries in place. I
Norfolk County Council
T: 0344 800 8020 The Samaritans A listening service and chat room. arranged some reflexology
www.norfolk.gov.uk/care-support- T: 116 123 The helpline is available on Monday for myself and took a six
and-health E: jo@samaritans.org and Tuesday, 10am - 4pm while the
www.samaritans.org webchat forum is available 24-hours
day break. I think, from this
Norfolk Safeguarding Adults Board a day. experience, and the
www.norfolksafeguardingadults A free, 24-hour, confidential national situation remains the
board.info helpline for people over the age of Carers UK
55, offering information, friendship, T: 0808 808 7777
same, I realise
Norfolk Safeguarding Children Board and advice. www.carersuk.org/forum the complexity of caring...
www.norfolklscb.org Thanks so much for the
The Silver Line Details of hundreds of services
Fresupport I received, very
e
National Domestic Violence Helpline T: 0800 470 8090 Who are we? that can help you to make positive
andal grateful indeed.”
T: 0808 2000 247 (24 hours) www.thesilverline.org.uk changes to your lifestyle, from Loc
www.nationaldahelpline.org.uk/ Norfolk’s Living Well is provided byquitting smoking to losing weight.
A range of support for Norfolk
peopleCounty Council.
with common mental Health
health and Norfolk’s Living Well Service
ADDITIONAL RESOURCES emotional issues. It’s free
services don’t just treat illness and
fortheyanyone
injuries, www.norfolk.gov.uk/care-support-
can also help you to make healthy
The Counselling Directory can aged 16 and over, and choices
you can you can avoid preventable and-health/health-and-wellbeing
so thatrefer
help you find a local counsellor yourself or be referredillnesses
by your and diseases in the future.
GP, Toaimed
find outatmore about
or therapist. or any other health or Ifsocial A partnership
you’re ready to make positive changes to your improving
Norfolk’s Living Well,
and increasing opportunities for
lifestyle, there are hundreds of venues all over visitthe
care professional. Norfolk ready to support you.
The Counselling Directory people of www.norfolkslivingwell.org.uk
Norfolk to be physically Local services for a healthier,
T: 0333 325 2500 Wellbeing Norfolk andNorfolk’s
Waveney Living Well gives you all the active. They
orhave
call activities
0344 800to8029*
suit happier you
E: info@counsellingdirectory.org.uk T: 0300 123 1503 information you need to find the one every level in order to encourage
www.counselling-directory.org.uk www.wellbeingnands.co.ukthat’s right for you. everyone to participate in sport and Provides details on self-help
Supporting healthy physical activity, and to support and support groups for diseases
A national out-of-hours mental people of all Scan
ageshere to visithealthy
to lead our website
communities and conditions.
health helpline, a non-emergency and activefacebook.com/NorfolksLivingWell
lifestyles.
As well as helping
email and text service, and an individuals, we also Heron
online forum. support professionals Active Norfolk
@NflksLivingWell www.heron.nhs.uk
and community groups to T: 01603 732 333
SANE improve the health of the
www.activenorfolk.org
people they work with. This If you require this information ®
might be signposting, training, in an alternative format, please
promotional materials or telephone 0344 800 8029 and
advice and guidance. we will do our best to provide it.
34 www.carersmatternorfolk.org.uk Advice Line: 0800 083 1148. Mon – Fri 9am – 8pm, Sat and Sun 10am – 2pm 35
*Calls to 03 numbers should cost no more than geographic
01 or 02 calls, and may be part of inclusive minutes subject
to your provider and your call package. We’re open from 9amYou can also read
