BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company

Page created by Julio Lowe
 
CONTINUE READING
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
2019
BUSINESS &
SUSTAINABILITY
REPORT
THE   COMPANY
                 BETTER SHARED
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman      Our            Our          Our Portfolio/   Climate   World     Water        Sustainable    People &          Sustainable     Operations     Data               Reporting
       & CEO         Priorities &   Company      Reducing                   Without   Leadership   Agriculture    Communities       Development     Highlights     Appendix           Frameworks
       Letter        Progress                    Added Sugar                Waste                                                   Goals

                                                                                                       LETTER FROM JAMES QUINCEY                3       SUSTAINABLE AGRICULTURE               35

                                                                                                                                                        BETTER SHARED FUTURE
                                                                                                       OUR PRIORITIES & PROGRESS               6

                                                                                                                                                         Meetha Sona Unnati:
                                                                                                                                                        	
                                                                                                                                                         Supporting Smallholder
                                                                                                       OUR COMPANY                                       Sugarcane Farmers in India           38
                                                                                                         At a Glance                            9
                                                                                                         The Coca-Cola System                  10
                                                                                                                                                        PEOPLE & COMMUNITIES                  39
                                                                                                         Financial Highlights                  11
                                                                                                                                                         Supporting Human Rights              40
                                                                                                       	Building a Total
                                                                                                         Beverage Company                      12        Empowering Women                     41
                                                                                                         Governance & Management               13        Employee Safety & Health             42
                                                                                                         Our Priority Sustainability Issues    14        Diversity & Inclusion                43
                                                                                                         Stakeholder Engagement &                        Giving Back to
                                                                                                         Partnerships                          15        Our Communities                      44

                                                                                                       EXPANDING OUR PORTFOLIO/                         SUSTAINABLE
                                                                                                       REDUCING ADDED SUGAR                    17       DEVELOPMENT GOALS                     45

    REFRESHMENT IS
                                                                                                       BETTER SHARED FUTURE                             OPERATIONS HIGHLIGHTS                 47

                                                                                                         Costa Coffee: Bringing a                        Asia Pacific                         48

    BETTER
                                                                                                         Multi-Platform Coffee Offer                     Europe, Middle East & Africa         49
                                                                                                         into The Coca-Cola Company            21        Latin America                        50

    SHARED
                                                                                                                                                         North America                        51
                                                                                                                                                         Global Ventures                      52
                                                                                                       CLIMATE                                 22
                                                                                                                                                         Bottling Investments Group           52

                                                                                                       CLIMATE IN FOCUS
                                                                                                                                                        ABOUT THIS REPORT                     53
                                                                                                       	Climate Resilience in Action          25

                                                                                                                                                        DATA APPENDIX                         54
    The Coca-Cola Company is here to refresh the                                                       WORLD WITHOUT WASTE                     26
                                                                                                                                                         Financial & Portfolio Data           55

    world and make a difference. We craft the brands                                                   BETTER SHARED FUTURE
                                                                                                                                                         2020 Sustainability Goals
                                                                                                                                                         Packaging
                                                                                                                                                                                              61
                                                                                                                                                                                              63
    and choice of drinks that people love. We do this                                                     ETCO: Extensive Plastic Recycling
                                                                                                         P
                                                                                                                                                         Water                                64

    in ways that create a more sustainable business.                                                     Launches Across Africa                30        Greenhouse Gas
                                                                                                                                                         Emissions & Waste                    65
    It’s about working together to create a better                                                                                                       Workplace & Safety                   66

    shared future for our people, our communities                                                      WATER LEADERSHIP                        31       	Human Rights, 5by20 &
                                                                                                                                                          Agriculture                         67

    and our planet.                                                                                    BETTER SHARED FUTURE
                                                                                                                                                         The Coca-Cola Foundation             68
                                                                                                                                                         Assurance Statement                  69

                                                                                                        Water Funds:
                                                                                                       	
                                                                                                        A Force for Water Security             34
                                                                                                                                                        REPORTING FRAMEWORKS                  73

2   THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman      Our            Our          Our Portfolio/   Climate     World           Water         Sustainable   People &       Sustainable   Operations    Data          Reporting
         & CEO         Priorities &   Company      Reducing                     Without         Leadership    Agriculture   Communities    Development   Highlights    Appendix      Frameworks
         Letter        Progress                    Added Sugar                  Waste                                                      Goals

                                                                                                  come. And we’re on track to meet our goal        DONE SUSTAINABLY
                                                                                                  of empowering 5 million women by the end
                                                                                                  of 2020 as well as continuing to replenish       We know it’s our responsibility to use our
                                                                                                  annually more than 100% of the water used        global scale for good. We’re using our
                                                                                                  to manufacture our beverages.                    leadership to achieve positive change in the
                                                                                                                                                   world and build a more sustainable future for
                                                                                                                                                   our communities and our planet. We’re doing
                                                                                                  LOVED BRANDS                                     this by taking a hard look at data and setting
                                                                                                                                                   goals for our company based in science.
                                                                                                  Our foundation for enduring success is that
                                                                                                  we are a total beverage company. We’re           •	In 2019, we provided consumers more
                                                                                                  present in almost every beverage category,          beverage choices with less sugar. We
                                                                                                  and we have more than 500 brands. Over              continue work to reduce package sizes
                                                                                                  700,000 people in our global system help            and provide clear nutrition information.
                                                                                                  deliver those brands to customers and               We removed approximately 350,000

                                                JAMES
                                                                                                  consumers every day.                                tons of added sugar on an annualized
                                                                                                                                                      basis through approximately 275 product

                                                QUINCEY                                           •	In 2019, we continued to execute our
                                                                                                     growth strategy, which led to strong
                                                                                                                                                      reformulations in 2019.

                                                                                                     revenue and profit growth for the year,       • W
                                                                                                                                                      e are making significant progress
                                                CHAIRMAN &
                                                                                                     along with gaining value share in 85% of        in our World Without Waste initiative.
                                                CHIEF EXECUTIVE OFFICER
                                                                                                     our key markets.                                We now have 16 markets offering
                                                                                                                                                     beverages packaged in 100% recycled
                                                                                                  • T
                                                                                                     rademark Coca-Cola grew retail                 PET bottles, with more to come.
                                                                                                    value 6% for the second consecutive              Coca-Cola Sweden announced it would
In 1923, Robert W. Woodruff                     Coca-Cola has a history of leadership, of           year, supported by contributions from            be the first market in the world to
                                                resilience, and of doing the right thing. No
became president of                                                                                 innovations such as Coca-Cola with               transition to 100% recycled PET for all
                                                matter whether times are good or when               Coffee, which was launched in 35                 plastic bottles made in-country.
The Coca-Cola Company.                          challenges exist.                                   additional markets in 2019.
Woodruff was just 33 at the                                                                                                                        •	We made key investments, including in
time, and Coca-Cola was still                   Just as our purpose guides us in difficult        • W
                                                                                                     e introduced Coca-Cola Energy in more           a cutting-edge bottle-to-bottle recycling
a small company with an                         times, it guides our vision for growth in           than 45 markets, and Coca-Cola Zero               facility in the Philippines and, in the
                                                better times. In 2019, we laid out our vision       Sugar continued to see double-digit               United States, we teamed with industry
uncertain future.
                                                to craft the brands and choice of drinks            volume growth globally.                           partners and major competitors to
                                                that people love, to refresh them in body                                                             launch the “Every Bottle Back” program.
Woodruff went on to help lead the
                                                and spirit. And we said we’ll do this in ways     •	We completed the acquisition of Costa            This includes a new $100 million industry
company for decades—decades filled with
                                                that create a more sustainable business              Coffee and acquired full ownership of            fund that will be used to improve sorting,
tremendous progress and transformation.
                                                and better shared future that makes a                C.H.I. Limited, an innovative, fast-growing      processing and collection in areas
He also navigated the company through
                                                difference in people’s lives, communities            leader in expanding beverage categories,         with the biggest infrastructure gaps to
many difficult chapters, while staying true
                                                and our planet.                                      including juices, value-added dairy and          help increase the amount of recycled
to the purpose of The Coca-Cola Company:
to refresh the world and make a difference.                                                          iced tea in West Africa.                         plastic available to be remade into new
                                                We delivered strong revenue and profit                                                                beverage bottles.
                                                growth in 2019. Globally, our zero sugar          •	In January 2020, we acquired full
Today, we face our own challenges. In 2020,
                                                products continued to perform extremely              ownership of fairlife. Value-added dairy      •	We set a new, Science-Based Target,
there has been an unprecedented global
                                                well. We made significant progress toward            products have been one of the fastest-           aligned with the goals of the Paris
pandemic caused by the novel coronavirus
                                                our World Without Waste goals, with 16               growing categories in the United States,         Agreement. By 2030, we aim to reduce
COVID-19. Although the circumstances
                                                markets offering beverages packaged in               with fairlife being a large contributor to       total GHG emissions across our full value
may be different, our company’s purpose
                                                100% recycled PET bottles, with more to              sales growth.                                    chain by 25% below 2015 levels.
remains the same. It’s why we exist,
and it’s needed now, more than ever.

3     THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman        Our            Our           Our Portfolio/   Climate    World            Water        Sustainable   People &      Sustainable   Operations   Data       Reporting
         & CEO           Priorities &   Company       Reducing                    Without          Leadership   Agriculture   Communities   Development   Highlights   Appendix   Frameworks
         Letter          Progress                     Added Sugar                 Waste                                                     Goals

                                                   Report. We are committed to doing
                                                   business the right way, and this combined
“In 2019, we laid out our
                                                   approach helps us drive collective
  vision to craft the brands                       accountability and increased transparency
  and choice of drinks that                        into our data and processes.
  people love, to refresh them
  in body and spirit.”                             In 2019, we had a successful year. In looking
                                                   back, writing today during a challenging
                                                   period in 2020, I’m reminded of the power
                                                   of our people to make a difference, to serve
                                                   our communities and to constantly work
                                                   to shape a more sustainable business.
FOR A BETTER SHARED FUTURE                         The leaders before us showed the way,
                                                   in their examples of perseverance and
We continue to provide assistance and              resolve. We’ll continue to work toward
support to the communities we serve,               building a better future. And I thank
especially in times of need.                       you for your support and partnership
                                                   along the way.
•	In 2019, we contributed nearly $125
   million ($88 million from The Coca-Cola
   Foundation and $37 million from The
   Coca-Cola Company) to directly benefit
   294 organizations across 129 countries
   and territories.

•	Our economic empowerment programs
   have been making a meaningful
                                                                                                                    OUR RESPONSE TO
   difference. We have empowered more              James Quincey                                                    THE CORONAVIRUS PANDEMIC
   than 4.6 million women and our 5by20            Chairman and Chief Executive Officer
   initiative is on track to reach its target of   April 22, 2020
                                                                                                                    The Coca-Cola Company has—and always will—put the health,
   transforming the lives of 5 million women
                                                                                                                    safety and security of people first. Our approach is grounded
   by the end of 2020.
                                                                                                                    in our company’s purpose, which ensures that we continuously
•	Diversity and inclusion are at the heart
                                                                                                                    strive to make a difference for people in our communities and
   of our values and continue to play an                                                                            in our workplaces.
   important part in our company’s success.
   To emphasize our commitment to gender                                                                            The coronavirus pandemic has posed enormous challenges around
   diversity, Coca-Cola joined several global                                                                       the world. Our company’s deepest sympathies go out to all who
   and national pledges, including Catalyst                                                                         have been impacted. Even in challenging times, our company’s
   CEO Champions for Change, Leading                                                                                134-year history shows us one thing: We have faced crises before,
   Executives Advancing Diversity (LEAD)                                                                            and we always emerge stronger, more resilient and more united
   Network, United Nations Women and the                                                                            than ever.
   CEO Action for Diversity and Inclusion.

                                                                                                                    For more about our company’s actions during the pandemic,
Finally, this is the second year for our
                                                                                                                    please visit our website.
combined Business and Sustainability

4     THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman                            Our            Our           Our Portfolio/     Climate                 World       Water        Sustainable     People &      Sustainable   Operations   Data       Reporting
            & CEO                               Priorities &   Company       Reducing                                   Without     Leadership   Agriculture     Communities   Development   Highlights   Appendix   Frameworks
            Letter                              Progress                     Added Sugar                                Waste                                                  Goals

                                                                                                                                                               “The Coca-Cola Company is built for long-term
                                                                                                                                                                 success. The company has endured challenging
                                                                                                                                                                 historical moments before by remaining grounded
                                                                                                                                                                 in its values. Today, our world is in one of those
                                                                                                                                                                 moments. Our Board of Directors is proud of
                                                                                                                                                                 the way the management team is making decisions
    BOARD OF DIRECTORS                                                                                                                                           and leading through these times. We are also
                                                                                                                                                                 proud of the progress the company has made in
                                                                                                                                                                 the past decade, which has put us on a path to
Herbert A. Allen           4, 5, 6
                                                                         Robert A. Kotick          5, 6
                                                                                                                                                                 meet the needs of today. The company is guided
President, Chief Executive Officer
and Director, Allen & Company
                                                                         Chief Executive Officer and Director,
                                                                         Activision Blizzard, Inc.
                                                                                                                                                                 by purpose: to refresh the world and make a
Incorporated                                                                                                                                                     difference. During challenging times, we learn,
                                                                         Maria Elena Lagomasino               2, 3, 6

Ronald W. Allen            *, 1
                                                                         Lead Independent Director;                                                              act and reflect to keep preparing for the future.
Former Chairman, President and
Chief Executive Officer, Aaron’s Inc.
                                                                         Chief Executive Officer and
                                                                         Managing Partner, WE Family Offices
                                                                                                                                                                 When we face short-term challenges, we
and Delta Air Lines, Inc.                                                                                                                                        persevere—it’s in our heritage.”
                                                                         James Quincey         4

Marc Bolland        1, 7
                                                                         Chairman and Chief Executive Officer
Head of European Portfolio Operations,                                                                                                                         Maria Elena Lagomasino
The Blackstone Group Inc.                                                Caroline J. Tsay       1, 7
                                                                                                                                                               Lead Independent Director
                                                                         Chief Executive Officer and Director,
Ana Botín    2, 5
                                                                         Compute Software, Inc.
Executive Chair,
Banco Santander, S.A.                                                    David B. Weinberg             1, 6

                                                                         Chairman and Chief Executive Officer,
Christopher C. Davis                     3, 5
                                                                         Judd Enterprises, Inc.
Chairman, Davis Selected Advisers -
NY, Inc.

Barry Diller    2, 4, 5, 6

Chairman of the Board and
Senior Executive, IAC/InterActiveCorp
and Expedia Group, Inc.

Helene D. Gayle            3, 7
                                                                         *    onald W. Allen is not standing for reelection
                                                                             R
President and Chief Executive Officer,                                       and will retire from the Board immediately following
The Chicago Community Trust                                                  the 2020 Annual Meeting of Shareowners.

                                                                         1. Audit Committee
Alexis M. Herman                  3, 7
                                                                         2. Committee on Directors and
Chair and Chief Executive Officer,                                           Corporate Governance
New Ventures LLC                                                         3. Talent and Compensation Committee
                                                                         4. Executive Committee
                                                                         5. Finance Committee
                                                                         6. M anagement Development Committee
                                                                         7. Public Policy and Sustainability Committee

5       THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman      Our            Our          Our Portfolio/   Climate   World     Water          Sustainable     People &      Sustainable      Operations          Data                 Reporting
       & CEO         Priorities &   Company      Reducing                   Without   Leadership     Agriculture     Communities   Development      Highlights          Appendix             Frameworks
       Letter        Progress                    Added Sugar                Waste                                                  Goals

                                                                                        REDUCING ADDED SUGAR                              CLIMATE

                                                                                        Leading health authorities have recommended       We set our “drink in your hand” goal in
                                                                                        that individuals should not consume more          2013 to include our full value chain in our
                                                                                        than 10% of their total calories from added       greenhouse gas (GHG)  emissions reduction
                                                                                        sugar. We’ve embraced this recommendation,        efforts. We have cut our carbon footprint by
                                                                                        providing choices that support what               24% toward our 2020 target of 25% reduction
                                                                                        consumers want and need. We have been             against a 2010 baseline. Since setting that
                                                                                        aggressively changing recipes to reduce           goal, we have recognized the need for even
                                                                                        added sugar, promoting low- and no-calorie        more ambitious climate action. In 2019, we
                                                                                        beverage options, and making smaller              published a Science-Based Target 1 for the
                                                                                        packages more available to enable portion         Coca-Cola system. This metric represents
                                                                                        control. We have also been expanding our          the share of carbon we need to reduce as a
                                                                                        range of beverages—including water, coffee,       company to help keep global climate change
                                                                                        tea, dairy, fruit juices and plant-based          safely below the 2-degree threshold aligned
                                                                                        options—and developing the next generation        with the Paris Agreement targets.
                                                                                        of sugar alternatives.
                                                                                                                                          READ MORE: Climate
                                                                                        We are tracking the results of these efforts,
                                                                                        and the majority of the added sugar
                                                                                                                                                   NEW SCIENCE-BASED TARGET
                                                                                        reductions stem from changes to our sparkling
                                                                                        beverage recipes and packaging
                                                                                        size reductions.
                                                                                                                                                Reduce absolute Scope
                                                                                                                                                1, 2 and 3 GHG emissions
                                                                                        READ MORE: Our Portfolio/Reducing
                                                                                                                                                25% by 2030 from a 2015
                                                                                        Added Sugar
                                                                                                                                                base-year.
                                                                                        Reducing added sugar while increasing

OUR
                                                                                        sales globally
                                                                                                                                          Drink       In Your Hand
                                                                                                                                          Estimated percentage reduction of the

                                                                                        Sugar - vertical
                                                                                          UNIT CASE VOLUME GROWTH                         carbon footprint of the “drink in your hand”
                                                                                                                                          since 20102

PRIORITIES &
                                                                                          AVERAGE SUGAR PER 100 ML

                                                                                                                                                                                            2020 GOAL
                                                                                                                     2019                                                                       25%
                                                                                                     2018

PROGRESS
                                                                                                                     2.2%
                                                                                                      1.6%                                16 14%

                                                                                                                                          17 19%

                                                                                                                                          18 21%

Our publicly reported 2020 sustainability goals                                                                                           19 24%

drive us to continually improve, working in concert
with The Coca-Cola Company’s approximately                                                           –1.7%                                1.    he 2030 Science-Based Target (SBT) is more ambitious
                                                                                                                                               T
                                                                                                                                               than the 2020 “drink in your hand” goal. While both

225 bottling partners in more than 200 countries                                                                                               consider the entire value chain, the “drink in your hand”
                                                                                                                                               goal is per unit of volume. The SBT is an absolute target,

and territories. We are looking beyond 2020 for
                                                                                                                                               so we need to achieve these reductions even with
                                                                                                                                               continued growth.

our priority issues, developing new and more                                                                         –4.0%                2. T
                                                                                                                                              he calculation of progress toward our “drink in your
                                                                                                                                             hand” goal has been internally vetted using accepted
ambitious plans, such as our packaging goals that                                                                                            and relevant scientific and technical methodologies,
                                                                                                                                             which are aligned with GHG Protocol Scopes 1, 2 and 3.
span to 2025 and our new 2030 climate goal.                                                                                                  Due to the nature of our franchise bottling system,
                                                                                                                                             our manufacturing emissions are normally split between
                                                                                                                                             Scopes 1 and 2 for company-owned facilities and
                                                                                                                                             Scope 3 for bottling partner facilities. However, in our
                                                                                                                                             “drink in your hand” calculations, we consider the full
                                                                                                                                             Coca-Cola system (including franchise bottling partners)
                                                                                                                                             in the calculation of our manufacturing, distribution
                                                                                                                                             and refrigeration emissions, in addition to the emissions
                                                                                                                                             from our ingredients and packaging.
6   THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman       Our            Our          Our Portfolio/   Climate     World         Water        Sustainable       People &       Sustainable     Operations          Data                  Reporting
         & CEO          Priorities &   Company      Reducing                     Without       Leadership   Agriculture       Communities    Development     Highlights          Appendix              Frameworks
         Letter         Progress                    Added Sugar                  Waste                                                       Goals

WORLD WITHOUT WASTE                                                                              WATER LEADERSHIP                                   SUSTAINABLE AGRICULTURE

We are fundamentally rethinking how we                                                           More than a decade ago, The Coca-Cola              The quality and integrity of our products
                                                      COLLECT
get our products to consumers, including                                                         Company made a pioneering commitment to            depends on a healthy supply chain with
what kind of packaging to use and whether                                                        replenish the water we use in our drinks           successful and thriving farming communities.
                                                    Collect and recycle a
a package is needed at all. We believe that                                                      and their production. For five years running,      Since 2013, our goal is to source all our priority
locally appropriate circular economy solutions      bottle or can for each one                   we’ve met and exceeded that goal. We               ingredients—including our main natural
that turn old packaging into new ones can           we sell by 2030.                             have also made steady progress toward              sweeteners, fruit juices, coffee, tea, soy and
reduce our packaging carbon footprint and                                                        using water more efficiently and to treat all      timber products—sustainably, according to
keep plastic products out of the natural                                                         wastewater in our production processes.            our Sustainable Agriculture Guiding Principles
environment. We focus particularly on PET                                                        Recognizing that water risks to our system and     (SAGP). We have made significant progress
plastic because it’s our highest-volume          Percentage of bottles and cans we refilled      local communities are increasing with climate      with our suppliers to assure or certify the
                                                 or helped recover equivalent to what we
packaging material, but its recovery rate lags                                                   change and other factors, we will launch           farms where our ingredients come from but
                                                 introduced into the marketplace1
that of some other materials. We’ve made                                                         a new water strategy and goals in 2020.            we recognize there is more we need to do.
progress toward our World Without Waste
                                                                                   2030 GOAL     READ MORE: Water Leadership
goals by developing models that address local                                                                                                       READ MORE: Sustainable Agriculture
challenges in packaging design, reuse and
                                                                                    100%
recycling. We are investing and collaborating                                                    Percentage of water used in our finished
with a range of partners on the urgent need      16 59%                                          beverages returned to nature and                   Percentage of global priority ingredients
to bring these solutions to scale.                                                               communities2                                       volume certified to an SAGP-equivalent
                                                 17 59%
                                                                                                                                                    sustainable agriculture standard4
READ MORE: World Without Waste                                                                                    2020 GOAL

                                                 18 58% I 56%                                                      100%                                                                               2020 GOAL
                                                                                                                                                                                                       100%
      DESIGN                                     19 60%                                          16 133%
                                                                                                                                                    13 8%
    Make 100% of our packaging                                                                   17 150%

    recyclable globally by                            PARTNER
                                                                                                 18 155%
                                                                                                                                                    18 44%

    2025—and use at least                           Bring people together                                                                           19 54%
                                                                                                 19 160%
    50% recycled material in                        to support a healthy, debris-
    our packaging by 2030.                          free environment.
                                                                                                 Percentage improvement in water
                                                                                                 efficiency since 20103

88%
                                                                                                                                     2020 GOAL
                                                                                                                                       25%          1.    e changed our method to track the packaging collection
                                                                                                                                                         W
                                                                                                                                                         rate against our World Without Waste goal beginning
                                                                                                                                                         with 2018 data. With better data available, we expanded
                                                                                                                                                         the metric to encompass all of our packaging types,
                                                                                                 16 13%                                                  including beverage cartons, juice boxes and pouches,
                                                                                                                                                         etc. This reduced the collection rate from 58% to 56% for
of our packaging                                                                                                                                         2018. We continue to work to improve our data collection
                                                                                                 17 15%                                                  and measuring systems. As systems and methodologies
recyclable globally5                                                                                                                                     improve, we will revisit our prior estimates to ensure

10%
                                                                                                                                                         their accuracy and make any necessary corrections to our
                                                                                                 18 16%                                                  public reporting.

                                                                                                                                                    2. A
                                                                                                                                                        s estimated working with our many external partners and
                                                                                                 19 18%                                                using generally accepted, independently peer reviewed
                                                                                                                                                       scientific and technical methods. External assurance of
                                                                                                                                                       100% annual replenishment rate. Finished beverages based
                                                                                                                                                       on global sales volume. Water in production based on total
                                                                                                                                                       system consumptive use.

recycled material in PET                                                                                                                            3. W
                                                                                                                                                        hile we have made significant progress on water efficiency
plastic packaging globally                                                                                                                             in production, we recognize that we will not fully meet our
                                                                                                                                                       goal of 25% improvement by 2020.

                                                                                                                                                    4. S
                                                                                                                                                        AGP compliance data is based on supplier reporting
                                                                                                                                                       according to our assurance requirements, which is
                                                                                                                                                       consolidated and internally verified.

                                                                                                                                                    5. Only recyclable where infrastructure exists.

7     THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman           Our                 Our            Our Portfolio/   Climate    World        Water         Sustainable    People &       Sustainable   Operations      Data         Reporting
              & CEO              Priorities &        Company        Reducing                    Without      Leadership    Agriculture    Communities    Development   Highlights      Appendix     Frameworks
              Letter             Progress                           Added Sugar                 Waste                                                    Goals

HUMAN RIGHTS                                                                                                   EMPOWERING WOMEN                                 GIVING BACK

Our commitment to human rights starts with                       Percentage of direct suppliers that           Our 5by20 commitment to enable the               We want a better shared future for the
our own employees, making sure they have                         achieved compliance with our Supplier         economic empowerment of 5 million women          communities in which we live and work,
safe, supportive and respectful workplaces.                      Guiding Principles                            entrepreneurs across our global value chain      striving to have a positive impact, especially
Our suppliers and system partners are also                                                                     by 2020 is on track to reach its target. As of   in times of need. We have pledged to
                                                                                                 2020 GOAL
expected to embrace responsible workplace                                                                      the end of 2019, the program has empowered       give back 1% of our prior year’s operating
                                                                                                    95%
practices. In 2003, we set a goal that 98% of                                                                  over 4.6 million women. First announced in       income annually through direct company
our company locations and system bottlers                                                                      2010, the initiative sponsors programs that      donations and funding through The Coca-Cola
                                                                 16 90%
and 95% of our direct and authorized suppliers                                                                 address business barriers faced by female        Foundation. In 2019, those combined
will validate compliance with our Human                          17 88%                                        entrepreneurs around the world. In 2019,         efforts contributed nearly $125 million
Rights Policy and our Supplier Guiding                                                                         we enabled the empowerment of 1,323,167          ($88 million from The Coca-Cola Foundation
Principles (SGP) by the end of 2020. As of                       18 89%                                        women—a 53% increase over the previous           and $37 million from The Coca-Cola Company)
Q4 2019, 93%1 of company-owned facilities,                                                                     year. We collaborate with governments and        to directly benefit 294 organizations across
92%1 of bottlers and 91%1 of suppliers reached                   19 91%                                        NGO partners to build and execute locally        129 countries and territories. The donation
compliance with our Human Rights Policy                                                                        relevant programs, scaling those that are        total in 2019 represented 1.3% of operating
and SGPs.                                                                                                      most successful.                                 income, focused in particular on the
                                                                                                                                                                Foundation’s giving pillars of recycling, water
READ MORE: Human Rights                                                                                        READ MORE: Empowering Women
                                                                                                                                                                and women’s empowerment, contributing
                                                                                                                                                                $18.8 million, $20.8 million and $10.9 million,
Percentage of bottling partners that                                                                           Cumulative number of women                       respectively, to programs and projects in
achieved compliance with our Supplier                                                                          entrepreneurs economically empowered             these three categories.
Guiding Principles                                                                                             across our global value chain
                                                                                                                                                                READ MORE: Giving Back
                                                2020 GOAL                                                                                        2020 GOAL
                                                  98%                                                                                                5M         Percentage of the company’s annual
                                                                                                                                                                operating income invested back into local
16 89%                                                                                                         16 1.7M                                          communities

17 87%                                                                                                         17 2.4M                                                              2020 GOAL
                                                                                                                                                                                         1%
18 89%                                                                                                         18 3.2M

19 92%                                                                                                         19 4.6M                                          16 1.2%

                                                                                                                                                                17 1.6%

                                                                                                                                                                18 1.5%

                                                                                                                                                                19 1.3%

1.    GP is part of all contractual agreements between
     S
     The Coca-Cola Company and our direct and authorized
     suppliers. The Human Rights compliance metric reflects
     the performance of sites and suppliers critical to the
     development of the product, including company operations,
     bottling partners, co-packers and direct suppliers of
     ingredients, primary packaging and dispensing equipment.
     SGP audits may occur in other areas as well, such as
     trademarked marketing and promotional equipment;
     however, these are not included in the metric.

8         THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman        Our             Our            Our Portfolio/     Climate              World           Water          Sustainable     People &           Sustainable      Operations            Data               Reporting
         & CEO           Priorities &    Company        Reducing                                Without         Leadership     Agriculture     Communities        Development      Highlights            Appendix           Frameworks
         Letter          Progress                       Added Sugar                             Waste                                                             Goals

         At a       The Coca-Cola       Financial     Building a Total          Governance &         Our Priority            Stakeholder Engagement
         Glance     System              Highlights    Beverage Company          Management           Sustainability Issues   & Partnerships

                                                                         PERFORMANCE/PORTFOLIO                                      OUR SUSTAINABLE BUSINESS PRIORITIES

AT A GLANCE
                                                                         Net Operating Revenues
                                                                         (2019, as Reported)

                                                                         $37.3B
As a total beverage company, we have                                     Market Capitalization
                                                                                                                                    REDUCING           WORLD               WATER                   PEOPLE &             CLIMATE
                                                                                                                                    ADDED SUGAR        WITHOUT WASTE       LEADERSHIP              COMMUNITIES
been creating shared opportunity through                                 (As of 12/31/2019)

                                                                         $236.9B
                                                                                                                                    We’re growing      We believe a        We strive to            We aim to improve    We look for ways
growth since 1886.                                                                                                                  our business
                                                                                                                                    while reducing
                                                                                                                                                       World Without
                                                                                                                                                       Waste is possible
                                                                                                                                                                           replenish water
                                                                                                                                                                           back to nature
                                                                                                                                                                                                   people’s lives and
                                                                                                                                                                                                   create a better
                                                                                                                                                                                                                        to reduce our
                                                                                                                                                                                                                        carbon footprint
                                                                                                                                    added sugar        by recycling        and communities,        shared future for    across the
                                                                                                                                    and providing      our packages        improve efficiency      our communities      Coca-Cola value
                                                                                                                                    consumers with     and packaging       and treat               and planet.          chain while helping
                                                                                                                                    more choices.      material, as well   wastewater to                                our business and
                                                                                                                                                       as delivering our   high standards.                              the communities

                                                                         500+                             4,700+
                                                                                                                                                       beverages through                                                we serve adapt
                                                                                                                                                       new, virtually                                                   to the realities of
                                                                                                                                                       package-less                                                     climate change.
                                                                                                                                                       solutions.

                                                                         Brands                           Products

134 years
of Refreshing
                       Atlanta, GA
                       Global
                                              200+ countries
                                              and territories
                                                                         2019 GLOBAL UNIT CASE                                DIVERSIFYING REVENUE                                Volume    Growth
                                                                                                                                                                                  VOLUME GROWTH
Consumers              Headquarters           where our                  VOLUME BY REGION
                                              products                                                                                                                             Total Company Unit Cases

                                                                         2%
                                              are sold                                                                                                                             (in Billions)

                                                                                                                                                  Juice,
                                                                         Global Ventures                                                          Dairy &                          10 25.5
                                                                                                                                                   Plant
THE COCA-COLA SYSTEM
                                                                                                                                                                                   11 26.7

                                                                         18%                   27%
                                                                                                                                                        Tea &
                                                                                                                                  Sparkling             Coffee
                                                                                                                                    Soft                                           12 27.7
                                                                                                                                   Drinks
                                                                         North                 Latin                                                                               13 28.2
                                                                                                                                                      Hydration
                                                                         America               America
                                                                                                                                                                                   14 28.6

~225              ~900              700K+            ~30M                29%                   24%                                                     Other
                                                                                                                                                                  Di
                                                                                                                                                                     ve            15 29.2
                                                                         Europe,               Asia
                                                                                                                                                            rsi
                                                                                                                                                                                   16 29.3
Bottling          Bottling                           Retail
                                    Employed by                          Middle East           Pacific                                        yR                f
Partners          Plants            the Company      Customer            & Africa                                                               ev                                 17 29.2
Worldwide                           and Bottling     Outlets
                                    Partners                                                                                                                                       18 29.6

                                                                                                                                                                                   19 30.3

9     THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
Chairman           Our                Our            Our Portfolio/   Climate       World          Water          Sustainable    People &      Sustainable   Operations   Data       Reporting
              & CEO              Priorities &       Company        Reducing                       Without        Leadership     Agriculture    Communities   Development   Highlights   Appendix   Frameworks
              Letter             Progress                          Added Sugar                    Waste                                                      Goals

              At a         The Coca-Cola            Financial    Building a Total      Governance &   Our Priority            Stakeholder Engagement
              Glance       System                   Highlights   Beverage Company      Management     Sustainability Issues   & Partnerships

HOW WE
OPERATE
                                                                                                                 THE COCA-COLA SYSTEM¹
The Coca‑Cola Company markets,
manufactures and sells:

•b
  everage concentrates                                                                                                                                  THE                    COMPANY

 and syrups                                                                         Approximately
                                                                                                                                CONCENTRATES
                                                                                    225 bottling partners                                                      INNOVATION, CREATION
• fi
   nished beverages (including                                                     worldwide
                                                                                                                                                                   & MARKETING

  sparkling soft drinks; water
  and sports drinks; juice, dairy
  and plant-based drinks; and                                                                                                                                 FINISHED
  tea and coffee).                                                                                                                                           PRODUCTS

In our concentrate operations, The Coca‑Cola                                                            BOTTLERS
Company typically generates net operating
revenues by selling concentrates and syrups
to authorized bottling partners.

Our bottling partners combine the
concentrates and syrups with still or sparkling
water and sweeteners (depending on the
product), to prepare, package, sell and
distribute finished beverages.

Our finished product operations consist
primarily of company-owned or -controlled
bottling, sales and distribution operations.                                        Approximately
                                                                                    900 bottling plants                                                                       2.0 billion
We also operate retail outlets through                                                                                              DISTRIBUTION
Costa Limited, which operates nearly                                                worldwide                                                                                 servings a day
4,000 coffeehouses in the United Kingdom,
China and other markets across Europe,
Asia Pacific, the Middle East and Africa.
The company’s portfolio also includes a
coffee vending business, at home coffee
solutions and a roastery.

1.    he Coca‑Cola Company and its bottling partners
     T
     are collectively known as the Coca-Cola system.
     The Coca‑Cola Company does not own, manage or
     control most local bottling companies.                                                                                     CUSTOMERS & CONSUMERS

10        THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman            Our                 Our                Our Portfolio/        Climate         World                 Water             Sustainable         People &             Sustainable       Operations          Data           Reporting
              & CEO               Priorities &        Company            Reducing                              Without               Leadership        Agriculture         Communities          Development       Highlights          Appendix       Frameworks
              Letter              Progress                               Added Sugar                           Waste                                                                            Goals

              At a          The Coca-Cola            Financial        Building a Total              Governance &      Our Priority                  Stakeholder Engagement
              Glance        System                   Highlights       Beverage Company              Management        Sustainability Issues         & Partnerships

FINANCIAL
HIGHLIGHTS                                                          Year Ended December 31,                                                                                                2017                           2018                           2019

                                                                    (In millions except per share data)

                                                                    Summary of Operations1
                                                                    Net operating revenues                                                                                  $             36,212              $          34,300                  $       37,266
                                                                    Consolidated net income                                                                                                 1,283                          6,476                          8,985
                                                                    Net income attributable to shareowners
                                                                     of The Coca-Cola Company                                                                                               1,248                         6,434                           8,920

                                                                    Per Share Data
                                                                    Basic net income                                                                                        $                0.29             $                1.51              $         2.09
                                                                    Diluted net income                                                                                                       0.29                              1.50                        2.07
                                                                    Cash dividends                                                                                                           1.48                              1.56                        1.60

                                                                    Balance Sheet Data
                                                                    Total assets                                                                                            $             87,896              $           83,216                 $       86,381
                                                                    Long-term debt                                                                                                        31,202                         25,376                          27,516

                     Operating Income Growth
Organic Revenue Growth                    Diluted Net Income                                                                                                                                           Adj Free Cash Flow
Organic Revenue Growth2                                             Operating Income Growth3                                           Diluted Net
                                                                                                                                       Diluted  NetIncome Per
                                                                                                                                                     Income   Share
                                                                                                                                                             Per                                       Adjusted Free Cash Flow
Organic Revenue Growth                                              Operating Income Growth                                            from Continuing4 Operations Growth                              Adjusted FreeRatio
                                                                                                                                                                                                       Conversion    Cash5 Flow Conversion
                                                                                                                                       Share Growth
(Non-GAAP)²                                                         (Non-GAAP)³                                                        (Non-GAAP)⁴                                                     Ratio (Non-GAAP)⁵

17 3%                                                               17 0%                                                              17 1%                                                           17 75%

18 5%                                                               18 7%                                                              18 13%                                                          18 73%

19 6%                                                               19 13%                                                             19 9%                                                           19 96%

1.    onsolidated net income and net income attributable to
     C                                                              3. R
                                                                        eflects comparable currency neutral operating income,         5. A
                                                                                                                                           djusted free cash flow conversion ratio = free cash                   For more Financial Data,
     shareowners of The Coca-Cola Company for the year ended           which is a non-GAAP financial measure. Reported operating          flow adjusted for pension contributions divided by net
     December 31, 2017, were unfavorably impacted by a net             income grew 10 percent and 18 percent and declined                 income adjusted for noncash items impacting comparability.              see the Data Appendix.
     provisional tax charge of $3,610 million recorded by the          10 percent for the years ended December 31, 2019, 2018             Adjusted free cash flow conversion ratio is a non-GAAP
     company as a result of the U.S. Tax Cuts and Jobs Act signed      and 2017, respectively.                                            financial measure.
     into law in December 2017.
                                                                    4. R
                                                                        eflects comparable currency neutral diluted net income        Note: See page 56 for a reconciliation of non-GAAP financial
2. O
    rganic revenue is a non-GAAP financial measure.                   per share, which is a non-GAAP financial measure.               measures to our results as reported under GAAP.
   Reported net operating revenues grew 9 percent and                  Reported diluted net income per share grew 38 percent
   declined 5 percent and 13 percent for the years ended               and 419 percent and declined 81 percent for the years ended
   December 31, 2019, 2018 and 2017, respectively.                     December 31, 2019, 2018 and 2017, respectively.

11        THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman        Our            Our             Our Portfolio/   Climate       World           Water           Sustainable    People &      Sustainable     Operations        Data              Reporting
         & CEO           Priorities &   Company         Reducing                       Without         Leadership      Agriculture    Communities   Development     Highlights        Appendix          Frameworks
         Letter          Progress                       Added Sugar                    Waste                                                        Goals

         At a       The Coca-Cola       Financial    Building a Total       Governance &    Our Priority             Stakeholder Engagement
         Glance     System              Highlights   Beverage Company       Management      Sustainability Issues    & Partnerships

BUILDING A
TOTAL BEVERAGE
COMPANY
                                                                                                                                500+
                                                                                                                                Brands
                                                                                                                                                                         #1
                                                                                                                                                                         Value Share across
                                                                                                                                                                         all category clusters
                                                                                                                                                                         (except energy)

SPARKLING                                 JUICES, DAIRY &                            WATERS &                                   COFFEES & TEAS                           ENERGY
SOFT DRINKS                               PLANT-BASED                                HYDRATION                                  Coffee anywhere, any way:                Competing globally in the
Coca-Cola and so much more:               Refresh, uplift and provide nutrition:     Reimagine hydration:                       freshly brewed, canned, chilled,         energy category through our
hundreds of brands, flavors and           juices, dairy, and plant-based drinks      still, sparkling and flavored              organic, vended. 40+ authentic,          partnership with Monster
low-calorie options                       do more than hydrate                       varieties                                  great-tasting tea brands globally        Beverage Corporation1

>50%
2019 Retail
                                          ~10%
                                          2019 Retail
                                                                                     ~15%
                                                                                     2019 Retail
                                                                                                                                ~15%
                                                                                                                                2019 Retail
                                                                                                                                                                         ~15%
                                                                                                                                                                         2019 Retail
Value Share                               Value Share                                Value Share                                Value Share                              Value Share

#1
Value Share
                                          #1
                                          Value Share
                                                                                     #1
                                                                                     Value Share
                                                                                                                                #1
                                                                                                                                Value Share
                                                                                                                                                                         #2
                                                                                                                                                                         Value Share
Position                                  Position                                   Position                                   Position                                 Position

                                                                                                                                                                         1.    nergy brands are owned by
                                                                                                                                                                              E
                                                                                                                                                                              Monster Beverage Corporation,
                                                                                                                                                                              in which The Coca-Cola Company
                                                                                                                                                                              has a minority investment.
12    THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman        Our            Our             Our Portfolio/   Climate       World           Water          Sustainable    People &      Sustainable   Operations   Data           Reporting
        & CEO           Priorities &   Company         Reducing                       Without         Leadership     Agriculture    Communities   Development   Highlights   Appendix       Frameworks
        Letter          Progress                       Added Sugar                    Waste                                                       Goals

        At a       The Coca-Cola       Financial     Building a Total      Governance &   Our Priority             Stakeholder Engagement
        Glance     System              Highlights    Beverage Company      Management     Sustainability Issues    & Partnerships

GOVERNANCE &                                        CORPORATE GOVERNANCE                                The Committee reviews, at least annually,
                                                                                                        all shareowner proposals, public policy

MANAGEMENT                                          At The Coca-Cola Company, our sound
                                                    business principles and practices foster an
                                                                                                        advocacy efforts, political contributions and
                                                                                                        charitable contributions to ensure alignment        OUR APPROACH
                                                    innovative and collaborative culture, which is
                                                    committed to ethical behavior, accountability
                                                                                                        with company policy. The Committee reports          TO DISCLOSURE
                                                                                                        regularly to the full Board on these matters.
                                                    and transparency. The company’s Board               The Committee also receives monthly updates
                                                    of Directors has a number of committees                                                                 We aim to provide stakeholders
                                                                                                        on priority sustainability issues, including
                                                    to assist in discharging its duties. These                                                              with complete, transparent and
                                                                                                        information on actions and progress toward
                                                    include an Audit Committee, a Talent and                                                                candid information in all our public
                                                                                                        goals. Annually, the Committee conducts a
                                                    Compensation Committee, a Committee                                                                     communications. In 2019, we combined
                                                                                                        self-evaluation, which it presents to the
                                                    on Directors and Corporate Governance,                                                                  our 2018 annual review and sustainability
                                                                                                        full Board.
                                                    a Finance Committee, a Management                                                                       reports to publish our first Business and
                                                    Development Committee, a Public Policy and                                                              Sustainability Report. This is the second
                                                    Sustainability Committee and an Executive           OUR SUSTAINABILITY                                  report using that integrated approach.
                                                    Committee. The charter for each committee                                                               We also respond to the CDP climate and
                                                                                                        APPROACH ACROSS
                                                    can be viewed on our website. Information                                                               water questionnaires and make those
                                                    about the company’s corporate governance,
                                                                                                        THE COCA-COLA SYSTEM                                disclosures publicly available. For this
                                                    including our Code of Business Conduct,                                                                 report, we have updated our priority issues
                                                                                                        We pursue our sustainability goals through
                                                    Corporate Governance Guidelines, Certificate                                                            matrix and expanded our disclosure in
                                                                                                        a concerted effort by The Coca-Cola Company
                                                    of Incorporation and Bylaws, is also on our                                                             several areas—notably climate change—
                                                                                                        and approximately 225 bottling partners in
                                                    website. We’re interested in hearing from                                                               and provide an index to the Task Force on
                                                                                                        more than 200 countries and territories.
                                                    stakeholders and value stakeholder feedback.                                                            Climate-related Financial Disclosures for
                                                                                                        We aim to achieve our ambitious goals to drive
                                                    If you’d like to contact us, visit our website.                                                         the first time.
                                                                                                        system-wide change. We have robust internal
                                                                                                        processes and an effective internal control
                                                                                                        environment that facilitate the identification      We recognize that there is a need
                                                    SUSTAINABILITY GOVERNANCE                           and management of risks and regular                 for standardization across reporting
                                                                                                        communication with the Board, including             frameworks, and we’re always evaluating
                                                    The Board’s Public Policy and Sustainability
                                                                                                        the Enterprise Risk Management team and             reporting options and listening to
                                                    Committee assists the Board in overseeing
                                                                                                        Risk Steering Committee. Beyond this, our           stakeholder feedback.
                                                    the company’s policies and programs and
                                                    related risks to the company that concern           Stakeholder Engagement function works
                                                                                                                                                            We have a robust reporting process that
                                                    regulatory, public policy and corporate social      with business units, bottling partners, NGOs,
                                                                                                                                                            spans many years. This report is prepared
                                                    responsibility matters, including progress          governments and people in communities
                                                                                                                                                            in accordance with the Global Reporting
                                                    against the company’s sustainability goals.         all around the world to identify risks and
                                                                                                                                                            Initiative (GRI) Standards, a globally
                                                    The Committee’s scope includes public               progress toward our goals. For more about
                                                                                                                                                            recognized framework; and this is the ninth
                                                    issues of significance that may affect the          our approach to risk management and priority
                                                                                                                                                            year that these principles have informed
                                                    company’s business, our shareowners,                issues, see Our Priority Sustainability Issues.
                                                                                                                                                            our reporting process. Our investors
                                                    the broader stakeholder community or the                                                                have also expressed interest in the
                                                    general public. This entails evaluating and                                                             Sustainability Accounting Standards Board
                                                    reviewing information pertaining to social,                                                             (SASB), and Coca-Cola participates on the
                                                    political and environmental trends, with                                                                SASB Advisory Group. For more information
                                                    oversight over sustainability goals and                                                                 about disclosure in this report, please see
                                                    human rights practices.                                                                                 the GRI Index.

13   THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman            Our                  Our            Our Portfolio/                       Climate         World             Water              Sustainable       People &         Sustainable      Operations      Data          Reporting
               & CEO               Priorities &         Company        Reducing                                             Without           Leadership         Agriculture       Communities      Development      Highlights      Appendix      Frameworks
               Letter              Progress                            Added Sugar                                          Waste                                                                   Goals

               At a          The Coca-Cola             Financial     Building a Total                          Governance &      Our Priority               Stakeholder Engagement
               Glance        System                    Highlights    Beverage Company                          Management        Sustainability Issues      & Partnerships

OUR PRIORITY
SUSTAINABILITY
                                                                                                                                                                                                  Water
                                                                                                                                                                                               stewardship
                                                                                                                                                                                                                  Packaging

ISSUES
                                                                                                                                                                                         Product
Focusing on the highest-priority
                                                                                                                                       Scarcity of                                     preferences,
environmental, social and governance issues                                                                                           ingredients                                       health and
for our company and our stakeholders is a                                                                                               and raw                                        added sugar
                                                                                                                                       materials
foundational step in how we conduct business
and develop our corporate strategy.

                                                                                  CONCERN TO STAKEHOLDERS
It is also foundational to how we evolve and
report on our business and our sustainability
                                                                                                                                                                                Greenhouse
efforts. During 2019, we undertook a thorough                                                                                                                                  gas emissions
review of our priority issues in collaboration                                                                                                                                                        Human and
                                                                                                                                                                                                      workplace rights
with a cross-functional internal team and key
                                                                                                                                                                                  Climate change
external stakeholders. The global leaders
                                                                                                                                                                                      risk and
represented deep expertise across a range of                                                                                                                                         resilience
issues and sectors, including NGOs, academia,
some of our business partners, customers                                                                                                         Deforestation
and beyond. We were guided by a leading
                                                                                                                                                                                           Changing competitive
sustainability NGO, BSR.                                                                                                                                                                   environment
                                                                                                                      Manufacturing     Social unrest Product
                                                                                                                         waste           and rising   safety and
In this most recent analysis we further                                                                               management         inequality     quality                        Digital
                                                                                                                                                                                       disruption
iterated on our approach by aligning with our
Enterprise Risk Management process. We                                                                                     Third-party
                                                                                                            Competition    service                     Economic
expanded the scope of risk-related issues                                                                   for talented   providers                   downturns         Political uncertainties
beyond those identified in 2015 to include                                                                    employee     and         Diversity     and periods of      and regulation
                                                                                                              resources    partners and inclusion     uncertainty1
topics such as digital disruption, as well as                                                                                                                          Information protection
political uncertainties and regulation.                                                                                                                                and cybersecurity

Many of the same issues remained high                                                                                                 CURRENT OR POTENTIAL IMPACT TO THE COCA-COLA SYSTEM
priorities since our last analysis; but we note
an evolution in stakeholder expectations
and potential impacts to our business in
several key areas. For example, climate
change risk and resilience emerged as an
increasing concern for our own operations,
as underscored by our risk process and the                          insights have continued to shape and influence                                                                                                                 earn more about our
                                                                                                                                                                                                                                  L
climate scenarios we have elaborated.                               our work on World Without Waste.                                                                                                                              approach to stakeholder
                                                                                                                                                                                                                                  engagement here.
Meanwhile, concerns about packaging are                             This priority issues analysis will ensure that
growing in importance for our stakeholders,                         we take into consideration the changing social,
and we recognize this issue could potentially                       environmental and economic context as we
significantly impact our business. These                            continue to evolve our business.

1.    his analysis took place during 2019, and as such this
     T
     stakeholder view is not indicative of related impacts to the
     economy and society from the COVID-19 global pandemic.

14        THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman            Our            Our             Our Portfolio/   Climate       World           Water          Sustainable     People &        Sustainable   Operations     Data           Reporting
               & CEO               Priorities &   Company         Reducing                       Without         Leadership     Agriculture     Communities     Development   Highlights     Appendix       Frameworks
               Letter              Progress                       Added Sugar                    Waste                                                          Goals

               At a           The Coca-Cola       Financial     Building a Total      Governance &   Our Priority             Stakeholder Engagement
               Glance         System              Highlights    Beverage Company      Management     Sustainability Issues    & Partnerships

PARTNERING                                                     STAKEHOLDER ENGAGEMENT HIGHLIGHTS
FOR SUCCESS:
OUR APPROACH                                                   Conversations and collaborations with
                                                               diverse stakeholders are what made much
                                                                                                                   SUPPLIERS

TO STAKEHOLDER                                                 of our success possible in 2019. We undertake
                                                               a range of activities with partners across
                                                                                                                   Supplier diversity is an integral component
                                                                                                                   of our diversity management strategy. We

ENGAGEMENT                                                     all of these areas and have included a few
                                                               highlights for each.
                                                                                                                   believe that including our customers and
                                                                                                                   consumers in our procurement strategy will
                                                                                                                   help develop stronger local communities while
                                                                                                                   creating long-term growth and a competitive
Our approach to partnerships                                                                                       advantage for the Coca-Cola system. The
                                                                                                                   company spent approximately $800 million
and engaging with our key                                                                                          on diverse suppliers in 2019, on the way to our
stakeholders aims to drive                                                                                         goal to spend $1 billion by the end of 2020.1
progress on our priority issues.
We continue to evolve our
                                                                                                                   CONSUMERS
stakeholder engagement, applying
                                                                                                                   Globally in 2019 we invested more than
the principles of transparency,
                                                                                                                   $5 million in community recycling education
inclusiveness, consistency and                                                                                     initiatives on top of our investments in
accountability to promote positive                                                                                 recycling and collection infrastructure and
                                                                                                                                                                       CUSTOMERS
impact and create a virtuous                                                                                       worked with various partners to implement

cycle of collaboration.                                        BOTTLING PARTNERS                                   recycling education programs across                 Partnerships with our customers are part
                                                                                                                   15 markets, reaching more than 1.3 million          of our global DNA, and we are proud to
Throughout this report, we seek to                             The Coca-Cola system introduced a range             people and resulting in over 60,000 tons of         have partnerships in all 17 of our geographic
demonstrate our ambition and leadership                        of innovative technologies in 2019, including       plastic bottles collected for recycling.            business units. For example, Coca-Cola
in the industry, using our leverage on the                     KeelClip™ packaging technology, an                  For example, through a partnership with             teamed up with South African customer,
global challenges that require broad collective                innovative, minimalist paperboard packaging         JD.com in China, we piloted a two-week              Pick n Pay, as well as Unilever, to roll out an
action, such as eliminating plastic waste,                     solution, which is a first for the nonalcoholic     recycling program in Shanghai, which                initiative with new green People n Planet
reducing added sugar intake, upholding                         ready-to-drink industry. As part of this            leveraged JD’s courier team to collect used         reusable bags across South Africa. Through
human rights and fostering excellence in water                 initiative, Coca-Cola will replace shrink wrap      bottles from 50,000 households where they           the partnership, 43.2 tons of green recycled
stewardship and sustainable agriculture.                       with KeelClip™ on multipacks of up to eight         were delivering packages. The collected             PET bottles were repurposed to make the
                                                               cans in all European Union markets by the end       bottles are then sent to recycling facilities in    first 1 million bags, which is equivalent to
The insights and feedback of our key                           of 2021. Coca-Cola Hellenic Bottling Company        partnership with Coca-Cola.                         about 2 million 500 ml plastic bottles.
stakeholder voices are integrated                              will invest €15 million in KeelClip™ and begin
into our strategy across all of our                            the roll-out in Ireland and Poland, followed
sustainability goals.                                          by Austria, Italy, Switzerland and Romania in
                                                               2020. This will save 2,000 tons of plastic and
                                                               3,000 tons of CO2 annually.

1.   1st tier diverse spend

15        THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman        Our            Our             Our Portfolio/   Climate       World             Water          Sustainable    People &      Sustainable   Operations     Data           Reporting
         & CEO           Priorities &   Company         Reducing                       Without           Leadership     Agriculture    Communities   Development   Highlights     Appendix       Frameworks
         Letter          Progress                       Added Sugar                    Waste                                                         Goals

         At a       The Coca-Cola       Financial     Building a Total      Governance &    Our Priority              Stakeholder Engagement
         Glance     System              Highlights    Beverage Company      Management      Sustainability Issues     & Partnerships

INDUSTRY                                                                                                   GOVERNMENT                                        in 2019, The Coca-Cola Foundation committed
                                                                                                                                                             $2 million to extend our funding of Project
We believe in transparent pre-competitive                                                                  We seek to work collaboratively and               Last Mile through 2024, to continue to
collaboration with other companies, including                                                              transparently with governments around the         scale interventions and deepen impact.
our peers and competitors, to achieve the                                                                  world. For example, the company participated      For example, in South Africa, Project Last Mile,
necessary scale and impact on our shared                                                                   in activities related to the opening of the       working closely with USAID, has contributed
sustainability issues, including agriculture,                                                              United Nations General Assembly, engaging         to increasing access to antiretrovirals and
climate, packaging and water. One example                                                                  in numerous sessions on achieving progress        chronic medications by over 500%—reaching a
of such action is the 2030 Water Resources                                                                 toward the Sustainable Development Goals.         cumulative total of over 2.89 million patients—
Group. In November 2019, we joined a                                                                       Coca-Cola leaders met with senior officials and   through using our commercial expertise to
global 2030 Water Resource Group meeting                                                                   joined key events, highlighting our actions on    help the National Department of Health,
in Peru, convening a steering committee                                                                    women’s empowerment, World Without Waste          USAID and partners to expand alternative
comprised of industry and NGO leaders.                                                                     and packaging innovation.                         pick-up points from 180 locations to more than
As one of the first countries to successfully
                                                     MEDIA                                                                                                   1,800 since 2016, thereby reducing strain on
implement water related policy reforms
                                                                                                                                                             hospital infrastructure and ensuring patients
through this collaboration, the gathering            Coca-Cola Chairman and CEO James Quincey                                                                do not have to choose between renewing their
was an opportunity to explore cross-sector           shared our sustainability goals in media                                                                prescriptions and earning a living.
cooperation for water stewardship. Our               appearances around the world. He talked
dedication to this group stems from our              about the need for cross-sector collaboration
belief that water is a public resource, and          during a World Economic Forum panel that                                                                DISCLOSURE ORGANIZATIONS
it is therefore our responsibility to find and       included key industry and government
support effective policy solutions.                                                                                                                          We participated in progressive dialogue on
                                                     officials; in Africa, he shared our focus on
                                                                                                                                                             effective reporting and disclosure on our
                                                     growing sustainably across the continent;
                                                                                                                                                             business and the long-term interests of our
                                                     and at the New York Stock Exchange, he
                                                                                                                                                             shareowners and other stakeholders, including
                                                     celebrated the 100th anniversary of the
                                                                                                                                                             our participation on the SASB Advisory Group
                                                     company’s initial public offering by highlighting
                                                                                                                                                             and the Beverage Industry Environmental
                                                     our plans for sustainable growth.
                                                                                                                                                             Roundtable (BIER). In addition, we hosted
                                                                                                                                                             representatives from the CDP at the company
                                                     INVESTORS                                             NGOS AND INTERNATIONAL                            headquarters to discuss investor engagement
                                                                                                           ORGANIZATIONS                                     and climate and water risk reporting.
                                                     We undertook a range of activity with
                                                     investors throughout the year. In August              We engage in meaningful partnerships with
                                                     2019, along with 180 other CEOs,                      NGOs around the world. Project Last Mile
                                                     James Quincey signed the Business                     is our partnership with the United States
                                                     Roundtable’s statement on the Purpose                 Agency for International Development (USAID),
EMPLOYEES
                                                     of a Corporation to demonstrate our                   The Global Fund to Fight AIDS, Tuberculosis
Our employees are the heart of Coca-Cola,            commitment to all stakeholders. And in a              and Malaria and the Bill & Melinda Gates
and they have a passion for helping                  follow-up in September, the company held              Foundation. We are proud to collaborate with
communities. Employees participated in a             an investor dialogue on Environment, Social,          leading global health donors, partners and
United Way campaign supporting communities           Governance-related topics at our London               ministries of health to share our business
facing poverty, homelessness and financial           office, welcoming 30 investors from large             capabilities to improve the availability and
illiteracy. Employees raised $500,000 and            and medium-size firms in the U.S. and Europe          uptake of medicines and health services in
volunteered more than 2,000 hours to help            who own a collective ~20% of total shares             hard-to-reach communities in 10 countries in
thousands of families achieve their full             outstanding. The event focused on the                 Africa. At The Global Fund’s Replenishment
potential and lead healthy, productive lives.        company’s sustainable business strategy,              Conference hosted by the French government,
                                                     exploring priority issues including sugar
                                                     reduction, World Without Waste and
                                                     water management.

16    THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman      Our            Our          Our Portfolio/   Climate   World     Water        Sustainable   People &      Sustainable   Operations   Data       Reporting
        & CEO         Priorities &   Company      Reducing                   Without   Leadership   Agriculture   Communities   Development   Highlights   Appendix   Frameworks
        Letter        Progress                    Added Sugar                Waste                                              Goals

                                                                                                                        500+
                                                                                                                        brands

                                                                                                                        4,700+
                                                                                                                        products

EXPANDING                                                                                                               1,000+
OUR                                                                                                                     new products launched in 2019,
                                                                                                                        and more than 400 of these

PORTFOLIO
                                                                                                                        were low- or no-sugar

REDUCING
ADDED SUGAR
                                                                                                                        Our vision is to craft the brands and a
                                                                                                                        portfolio of beverages that people love.
                                                                                                                        We’re offering more choices with less
                                                                                                                        sugar, reducing packaging sizes and
                                                                                                                        providing clear nutrition information.

17   THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman      Our            Our          Our Portfolio/   Climate     World     Water        Sustainable   People &      Sustainable   Operations   Data        Reporting
        & CEO         Priorities &   Company      Reducing                     Without   Leadership   Agriculture   Communities   Development   Highlights   Appendix    Frameworks
        Letter        Progress                    Added Sugar                  Waste                                              Goals

                                                                   People’s tastes and preferences are changing, and
                                                                   we’re changing too through four key actions:

TRANSFORMING
OUR PORTFOLIO

                                                             MAKING
                                                             SMALLER
                                                             PACKAGES
 REDUCING                                                    so controlling sugar                                                                                GIVING
                                                             intake is easier
 ADDED                                                                                                                                                           PEOPLE
 SUGAR                                                                                                                                                           THE
                                                                                                           OFFERING
 across our entire                                                                                                                                               INFORMATION
 portfolio                                                                                                 MORE
                                                                                                                                                                 they need to make
                                                                                                           DRINKS                                                informed choices
                                                                                                           with additional
                                                                                                           nutrition and
                                                                                                           hydration benefits

18   THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman            Our                   Our          Our Portfolio/   Climate    World     Water          Sustainable     People &      Sustainable   Operations     Data           Reporting
              & CEO               Priorities &          Company      Reducing                    Without   Leadership     Agriculture     Communities   Development   Highlights     Appendix       Frameworks
              Letter              Progress                           Added Sugar                 Waste                                                  Goals

REDUCING
                                                                  18 OF OUR 20
                                                                                                             RESPONDING TO LOCAL                                LOCAL PLEDGES
                                                                                                             CONDITIONS TO REDUCE ADDED
ADDED SUGAR
                                                                                                                                                                We have joined industry partners globally as
                                                                                                             SUGAR                                              part of our ongoing effort to reduce added
                                                                  top brands are low- or no-sugar or                                                            sugar. In Mexico, we recently agreed through
                                                                  have a low- or no-sugar option, and        We are taking action on added sugar reduction      the Mexican Beverage Industry Association
Leading health authorities have recommended
                                                                  ~45% of our beverage portfolio is          even where it means changes to our most            to further reduce the calorie content of the
that individuals should not consume more than
                                                                  low- or no-sugar. 2                        popular, time-tested products—putting our          food and beverage industry’s portfolio by
10% of their total calories from added sugar.
                                                                                                             strength in innovation to meet our consumers’      20% between 2018 and 2024. For Coca-Cola,
At The Coca-Cola Company, we’ve embraced                                                                     evolving needs.                                    this reduction will be achieved by changing
this recommendation, providing choices that                                                                                                                     the recipes in more than 50 products. This

                                                                  ~350,000 TONS
                                                                                                             In Spain and Portugal, for example, we have
support what consumers want and need.                                                                                                                           pledge in Mexico builds on the significant
                                                                                                             a long history of successfully cutting added
In recent years, we have been aggressively                                                                                                                      reformulation work we have been doing there
                                                                                                             sugar in our beverages. We have reduced
changing recipes to reduce added sugar,                                                                                                                         for the last decade. Over the past 10 years,
                                                                                                             added sugar per liter in Spain by 50% across
promoting low- and no-calorie beverage                                                                                                                          calories in Coca-Cola Mexico’s beverage
                                                                  of added sugar removed on an               the total portfolio and by 37% in Portugal, both
options, and making smaller packages more                                                                                                                       portfolio have been reduced by over 20%.
                                                                  annualized basis through product           over the last 20 years.
available to enable portion control. We have
                                                                  reformulations in 2019.                                                                       In the European Union, we are on track to
also been expanding our range of beverages—
including water, coffee, tea, dairy, fruit juices                                                                                                               meet the voluntary commitment we made
and plant-based options—and developing the                                                                                                                      with our industry peers to reduce the average
                                                                                                             Our new Coca-Cola Trademark
next generation of sugar alternatives.                                                                                                                          added sugar content of still and carbonated
                                                                                                             recipe with 30% less added sugar                   soft drinks by 10% by 2020, building on the
                                                                  TOTAL REFORMULATIONS
We’re exploring and bringing to market                                                                       began in Mexico in 2018 and has                    12% reduction already achieved since 2000.
                                                                  GLOBALLY
new sugar alternatives that help us keep the                                                                 since been rolled out to more                      A mid-term evaluation released in 2019 found

                                                                  ~310
great tastes people love but with less added                                                                 than 25 international markets.                     that the average sugar level in European soft
sugar and fewer calories. For example, the                        2017
                                                                                                             The new formula has removed                        drinks was reduced by 11.9% from 2015 to 2017.
global sales volume of Coca-Cola Zero Sugar
grew by double digits in 2019 for the third
                                                                                                             approximately 280,000 tons of                      The Australian Beverages Council pledged a
consecutive year.                                                                                            added sugar.                                       reduction in added sugar across the industry
                                                                                                                                                                by 10% on average by 2020 and 20% by 2025.
We are tracking the results of these                                                                                                                            And in the United States, a recent analysis
efforts, and the majority of the added sugar                                                                                                                    of progress toward the industry’s Balance
reductions stem from changes to our

                                                                  ~400
                                                                                                             Reducing added sugar while                         Calories Initiative (BCI) goal of a national 20%
sparkling beverage recipes and packaging                                                                     increasing sales globally                          reduction in beverage calories per person
                                                                  2018
size reductions.
                                                                                                             Sugar - vertical
                                                                                                               UNIT CASE VOLUME GROWTH
                                                                                                                                                                showed 2018 was the second year in a row
                                                                                                               AVERAGE SUGAR PER 100 ML                         of declines in beverage calorie consumption.
Average calories per pack 1 dropped by
                                                                                                                                                                The report, released by Keybridge in 2019,
1.7% in 2019 and 1.8% in 2018.                                                                                                            2019                  showed that calories per person per day fell
                                                                                                                          2018            2.2%                  at a faster rate in 2018 than in previous years.
                                                                                                                           1.6%                                 Overall, average beverage calorie consumption
                                                                                                                                                                nationally has declined 3% per person per day

                                                                  ~275
                                                                                                                                                                since the baseline year of 2014.
                                                                  2019

                                                                                                                           –1.7%

1.    he calories per pack metric takes into account
     T
     both levers to reduce sugar: recipe changes and
     package size changes.
                                                                                                                                          –4.0%
2. L
    ow- or no-sugar brands have between zero
   and 5g/100ml of added sugar.

19        THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
You can also read