BUSINESS & SUSTAINABILITY REPORT - 2019 BETTER SHARED - The Coca-Cola Company
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Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals LETTER FROM JAMES QUINCEY 3 SUSTAINABLE AGRICULTURE 35 BETTER SHARED FUTURE OUR PRIORITIES & PROGRESS 6 Meetha Sona Unnati: Supporting Smallholder OUR COMPANY Sugarcane Farmers in India 38 At a Glance 9 The Coca-Cola System 10 PEOPLE & COMMUNITIES 39 Financial Highlights 11 Supporting Human Rights 40 Building a Total Beverage Company 12 Empowering Women 41 Governance & Management 13 Employee Safety & Health 42 Our Priority Sustainability Issues 14 Diversity & Inclusion 43 Stakeholder Engagement & Giving Back to Partnerships 15 Our Communities 44 EXPANDING OUR PORTFOLIO/ SUSTAINABLE REDUCING ADDED SUGAR 17 DEVELOPMENT GOALS 45 REFRESHMENT IS BETTER SHARED FUTURE OPERATIONS HIGHLIGHTS 47 Costa Coffee: Bringing a Asia Pacific 48 BETTER Multi-Platform Coffee Offer Europe, Middle East & Africa 49 into The Coca-Cola Company 21 Latin America 50 SHARED North America 51 Global Ventures 52 CLIMATE 22 Bottling Investments Group 52 CLIMATE IN FOCUS ABOUT THIS REPORT 53 Climate Resilience in Action 25 DATA APPENDIX 54 The Coca-Cola Company is here to refresh the WORLD WITHOUT WASTE 26 Financial & Portfolio Data 55 world and make a difference. We craft the brands BETTER SHARED FUTURE 2020 Sustainability Goals Packaging 61 63 and choice of drinks that people love. We do this ETCO: Extensive Plastic Recycling P Water 64 in ways that create a more sustainable business. Launches Across Africa 30 Greenhouse Gas Emissions & Waste 65 It’s about working together to create a better Workplace & Safety 66 shared future for our people, our communities WATER LEADERSHIP 31 Human Rights, 5by20 & Agriculture 67 and our planet. BETTER SHARED FUTURE The Coca-Cola Foundation 68 Assurance Statement 69 Water Funds: A Force for Water Security 34 REPORTING FRAMEWORKS 73 2 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals come. And we’re on track to meet our goal DONE SUSTAINABLY of empowering 5 million women by the end of 2020 as well as continuing to replenish We know it’s our responsibility to use our annually more than 100% of the water used global scale for good. We’re using our to manufacture our beverages. leadership to achieve positive change in the world and build a more sustainable future for our communities and our planet. We’re doing LOVED BRANDS this by taking a hard look at data and setting goals for our company based in science. Our foundation for enduring success is that we are a total beverage company. We’re • In 2019, we provided consumers more present in almost every beverage category, beverage choices with less sugar. We and we have more than 500 brands. Over continue work to reduce package sizes 700,000 people in our global system help and provide clear nutrition information. deliver those brands to customers and We removed approximately 350,000 JAMES consumers every day. tons of added sugar on an annualized basis through approximately 275 product QUINCEY • In 2019, we continued to execute our growth strategy, which led to strong reformulations in 2019. revenue and profit growth for the year, • W e are making significant progress CHAIRMAN & along with gaining value share in 85% of in our World Without Waste initiative. CHIEF EXECUTIVE OFFICER our key markets. We now have 16 markets offering beverages packaged in 100% recycled • T rademark Coca-Cola grew retail PET bottles, with more to come. value 6% for the second consecutive Coca-Cola Sweden announced it would In 1923, Robert W. Woodruff Coca-Cola has a history of leadership, of year, supported by contributions from be the first market in the world to resilience, and of doing the right thing. No became president of innovations such as Coca-Cola with transition to 100% recycled PET for all matter whether times are good or when Coffee, which was launched in 35 plastic bottles made in-country. The Coca-Cola Company. challenges exist. additional markets in 2019. Woodruff was just 33 at the • We made key investments, including in time, and Coca-Cola was still Just as our purpose guides us in difficult • W e introduced Coca-Cola Energy in more a cutting-edge bottle-to-bottle recycling a small company with an times, it guides our vision for growth in than 45 markets, and Coca-Cola Zero facility in the Philippines and, in the better times. In 2019, we laid out our vision Sugar continued to see double-digit United States, we teamed with industry uncertain future. to craft the brands and choice of drinks volume growth globally. partners and major competitors to that people love, to refresh them in body launch the “Every Bottle Back” program. Woodruff went on to help lead the and spirit. And we said we’ll do this in ways • We completed the acquisition of Costa This includes a new $100 million industry company for decades—decades filled with that create a more sustainable business Coffee and acquired full ownership of fund that will be used to improve sorting, tremendous progress and transformation. and better shared future that makes a C.H.I. Limited, an innovative, fast-growing processing and collection in areas He also navigated the company through difference in people’s lives, communities leader in expanding beverage categories, with the biggest infrastructure gaps to many difficult chapters, while staying true and our planet. including juices, value-added dairy and help increase the amount of recycled to the purpose of The Coca-Cola Company: to refresh the world and make a difference. iced tea in West Africa. plastic available to be remade into new We delivered strong revenue and profit beverage bottles. growth in 2019. Globally, our zero sugar • In January 2020, we acquired full Today, we face our own challenges. In 2020, products continued to perform extremely ownership of fairlife. Value-added dairy • We set a new, Science-Based Target, there has been an unprecedented global well. We made significant progress toward products have been one of the fastest- aligned with the goals of the Paris pandemic caused by the novel coronavirus our World Without Waste goals, with 16 growing categories in the United States, Agreement. By 2030, we aim to reduce COVID-19. Although the circumstances markets offering beverages packaged in with fairlife being a large contributor to total GHG emissions across our full value may be different, our company’s purpose 100% recycled PET bottles, with more to sales growth. chain by 25% below 2015 levels. remains the same. It’s why we exist, and it’s needed now, more than ever. 3 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals Report. We are committed to doing business the right way, and this combined “In 2019, we laid out our approach helps us drive collective vision to craft the brands accountability and increased transparency and choice of drinks that into our data and processes. people love, to refresh them in body and spirit.” In 2019, we had a successful year. In looking back, writing today during a challenging period in 2020, I’m reminded of the power of our people to make a difference, to serve our communities and to constantly work to shape a more sustainable business. FOR A BETTER SHARED FUTURE The leaders before us showed the way, in their examples of perseverance and We continue to provide assistance and resolve. We’ll continue to work toward support to the communities we serve, building a better future. And I thank especially in times of need. you for your support and partnership along the way. • In 2019, we contributed nearly $125 million ($88 million from The Coca-Cola Foundation and $37 million from The Coca-Cola Company) to directly benefit 294 organizations across 129 countries and territories. • Our economic empowerment programs have been making a meaningful OUR RESPONSE TO difference. We have empowered more James Quincey THE CORONAVIRUS PANDEMIC than 4.6 million women and our 5by20 Chairman and Chief Executive Officer initiative is on track to reach its target of April 22, 2020 The Coca-Cola Company has—and always will—put the health, transforming the lives of 5 million women safety and security of people first. Our approach is grounded by the end of 2020. in our company’s purpose, which ensures that we continuously • Diversity and inclusion are at the heart strive to make a difference for people in our communities and of our values and continue to play an in our workplaces. important part in our company’s success. To emphasize our commitment to gender The coronavirus pandemic has posed enormous challenges around diversity, Coca-Cola joined several global the world. Our company’s deepest sympathies go out to all who and national pledges, including Catalyst have been impacted. Even in challenging times, our company’s CEO Champions for Change, Leading 134-year history shows us one thing: We have faced crises before, Executives Advancing Diversity (LEAD) and we always emerge stronger, more resilient and more united Network, United Nations Women and the than ever. CEO Action for Diversity and Inclusion. For more about our company’s actions during the pandemic, Finally, this is the second year for our please visit our website. combined Business and Sustainability 4 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals “The Coca-Cola Company is built for long-term success. The company has endured challenging historical moments before by remaining grounded in its values. Today, our world is in one of those moments. Our Board of Directors is proud of the way the management team is making decisions BOARD OF DIRECTORS and leading through these times. We are also proud of the progress the company has made in the past decade, which has put us on a path to Herbert A. Allen 4, 5, 6 Robert A. Kotick 5, 6 meet the needs of today. The company is guided President, Chief Executive Officer and Director, Allen & Company Chief Executive Officer and Director, Activision Blizzard, Inc. by purpose: to refresh the world and make a Incorporated difference. During challenging times, we learn, Maria Elena Lagomasino 2, 3, 6 Ronald W. Allen *, 1 Lead Independent Director; act and reflect to keep preparing for the future. Former Chairman, President and Chief Executive Officer, Aaron’s Inc. Chief Executive Officer and Managing Partner, WE Family Offices When we face short-term challenges, we and Delta Air Lines, Inc. persevere—it’s in our heritage.” James Quincey 4 Marc Bolland 1, 7 Chairman and Chief Executive Officer Head of European Portfolio Operations, Maria Elena Lagomasino The Blackstone Group Inc. Caroline J. Tsay 1, 7 Lead Independent Director Chief Executive Officer and Director, Ana Botín 2, 5 Compute Software, Inc. Executive Chair, Banco Santander, S.A. David B. Weinberg 1, 6 Chairman and Chief Executive Officer, Christopher C. Davis 3, 5 Judd Enterprises, Inc. Chairman, Davis Selected Advisers - NY, Inc. Barry Diller 2, 4, 5, 6 Chairman of the Board and Senior Executive, IAC/InterActiveCorp and Expedia Group, Inc. Helene D. Gayle 3, 7 * onald W. Allen is not standing for reelection R President and Chief Executive Officer, and will retire from the Board immediately following The Chicago Community Trust the 2020 Annual Meeting of Shareowners. 1. Audit Committee Alexis M. Herman 3, 7 2. Committee on Directors and Chair and Chief Executive Officer, Corporate Governance New Ventures LLC 3. Talent and Compensation Committee 4. Executive Committee 5. Finance Committee 6. M anagement Development Committee 7. Public Policy and Sustainability Committee 5 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals REDUCING ADDED SUGAR CLIMATE Leading health authorities have recommended We set our “drink in your hand” goal in that individuals should not consume more 2013 to include our full value chain in our than 10% of their total calories from added greenhouse gas (GHG) emissions reduction sugar. We’ve embraced this recommendation, efforts. We have cut our carbon footprint by providing choices that support what 24% toward our 2020 target of 25% reduction consumers want and need. We have been against a 2010 baseline. Since setting that aggressively changing recipes to reduce goal, we have recognized the need for even added sugar, promoting low- and no-calorie more ambitious climate action. In 2019, we beverage options, and making smaller published a Science-Based Target 1 for the packages more available to enable portion Coca-Cola system. This metric represents control. We have also been expanding our the share of carbon we need to reduce as a range of beverages—including water, coffee, company to help keep global climate change tea, dairy, fruit juices and plant-based safely below the 2-degree threshold aligned options—and developing the next generation with the Paris Agreement targets. of sugar alternatives. READ MORE: Climate We are tracking the results of these efforts, and the majority of the added sugar NEW SCIENCE-BASED TARGET reductions stem from changes to our sparkling beverage recipes and packaging size reductions. Reduce absolute Scope 1, 2 and 3 GHG emissions READ MORE: Our Portfolio/Reducing 25% by 2030 from a 2015 Added Sugar base-year. Reducing added sugar while increasing OUR sales globally Drink In Your Hand Estimated percentage reduction of the Sugar - vertical UNIT CASE VOLUME GROWTH carbon footprint of the “drink in your hand” since 20102 PRIORITIES & AVERAGE SUGAR PER 100 ML 2020 GOAL 2019 25% 2018 PROGRESS 2.2% 1.6% 16 14% 17 19% 18 21% Our publicly reported 2020 sustainability goals 19 24% drive us to continually improve, working in concert with The Coca-Cola Company’s approximately –1.7% 1. he 2030 Science-Based Target (SBT) is more ambitious T than the 2020 “drink in your hand” goal. While both 225 bottling partners in more than 200 countries consider the entire value chain, the “drink in your hand” goal is per unit of volume. The SBT is an absolute target, and territories. We are looking beyond 2020 for so we need to achieve these reductions even with continued growth. our priority issues, developing new and more –4.0% 2. T he calculation of progress toward our “drink in your hand” goal has been internally vetted using accepted ambitious plans, such as our packaging goals that and relevant scientific and technical methodologies, which are aligned with GHG Protocol Scopes 1, 2 and 3. span to 2025 and our new 2030 climate goal. Due to the nature of our franchise bottling system, our manufacturing emissions are normally split between Scopes 1 and 2 for company-owned facilities and Scope 3 for bottling partner facilities. However, in our “drink in your hand” calculations, we consider the full Coca-Cola system (including franchise bottling partners) in the calculation of our manufacturing, distribution and refrigeration emissions, in addition to the emissions from our ingredients and packaging. 6 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals WORLD WITHOUT WASTE WATER LEADERSHIP SUSTAINABLE AGRICULTURE We are fundamentally rethinking how we More than a decade ago, The Coca-Cola The quality and integrity of our products COLLECT get our products to consumers, including Company made a pioneering commitment to depends on a healthy supply chain with what kind of packaging to use and whether replenish the water we use in our drinks successful and thriving farming communities. Collect and recycle a a package is needed at all. We believe that and their production. For five years running, Since 2013, our goal is to source all our priority locally appropriate circular economy solutions bottle or can for each one we’ve met and exceeded that goal. We ingredients—including our main natural that turn old packaging into new ones can we sell by 2030. have also made steady progress toward sweeteners, fruit juices, coffee, tea, soy and reduce our packaging carbon footprint and using water more efficiently and to treat all timber products—sustainably, according to keep plastic products out of the natural wastewater in our production processes. our Sustainable Agriculture Guiding Principles environment. We focus particularly on PET Recognizing that water risks to our system and (SAGP). We have made significant progress plastic because it’s our highest-volume Percentage of bottles and cans we refilled local communities are increasing with climate with our suppliers to assure or certify the or helped recover equivalent to what we packaging material, but its recovery rate lags change and other factors, we will launch farms where our ingredients come from but introduced into the marketplace1 that of some other materials. We’ve made a new water strategy and goals in 2020. we recognize there is more we need to do. progress toward our World Without Waste 2030 GOAL READ MORE: Water Leadership goals by developing models that address local READ MORE: Sustainable Agriculture challenges in packaging design, reuse and 100% recycling. We are investing and collaborating Percentage of water used in our finished with a range of partners on the urgent need 16 59% beverages returned to nature and Percentage of global priority ingredients to bring these solutions to scale. communities2 volume certified to an SAGP-equivalent 17 59% sustainable agriculture standard4 READ MORE: World Without Waste 2020 GOAL 18 58% I 56% 100% 2020 GOAL 100% DESIGN 19 60% 16 133% 13 8% Make 100% of our packaging 17 150% recyclable globally by PARTNER 18 155% 18 44% 2025—and use at least Bring people together 19 54% 19 160% 50% recycled material in to support a healthy, debris- our packaging by 2030. free environment. Percentage improvement in water efficiency since 20103 88% 2020 GOAL 25% 1. e changed our method to track the packaging collection W rate against our World Without Waste goal beginning with 2018 data. With better data available, we expanded the metric to encompass all of our packaging types, 16 13% including beverage cartons, juice boxes and pouches, etc. This reduced the collection rate from 58% to 56% for of our packaging 2018. We continue to work to improve our data collection 17 15% and measuring systems. As systems and methodologies recyclable globally5 improve, we will revisit our prior estimates to ensure 10% their accuracy and make any necessary corrections to our 18 16% public reporting. 2. A s estimated working with our many external partners and 19 18% using generally accepted, independently peer reviewed scientific and technical methods. External assurance of 100% annual replenishment rate. Finished beverages based on global sales volume. Water in production based on total system consumptive use. recycled material in PET 3. W hile we have made significant progress on water efficiency plastic packaging globally in production, we recognize that we will not fully meet our goal of 25% improvement by 2020. 4. S AGP compliance data is based on supplier reporting according to our assurance requirements, which is consolidated and internally verified. 5. Only recyclable where infrastructure exists. 7 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals HUMAN RIGHTS EMPOWERING WOMEN GIVING BACK Our commitment to human rights starts with Percentage of direct suppliers that Our 5by20 commitment to enable the We want a better shared future for the our own employees, making sure they have achieved compliance with our Supplier economic empowerment of 5 million women communities in which we live and work, safe, supportive and respectful workplaces. Guiding Principles entrepreneurs across our global value chain striving to have a positive impact, especially Our suppliers and system partners are also by 2020 is on track to reach its target. As of in times of need. We have pledged to 2020 GOAL expected to embrace responsible workplace the end of 2019, the program has empowered give back 1% of our prior year’s operating 95% practices. In 2003, we set a goal that 98% of over 4.6 million women. First announced in income annually through direct company our company locations and system bottlers 2010, the initiative sponsors programs that donations and funding through The Coca-Cola 16 90% and 95% of our direct and authorized suppliers address business barriers faced by female Foundation. In 2019, those combined will validate compliance with our Human 17 88% entrepreneurs around the world. In 2019, efforts contributed nearly $125 million Rights Policy and our Supplier Guiding we enabled the empowerment of 1,323,167 ($88 million from The Coca-Cola Foundation Principles (SGP) by the end of 2020. As of 18 89% women—a 53% increase over the previous and $37 million from The Coca-Cola Company) Q4 2019, 93%1 of company-owned facilities, year. We collaborate with governments and to directly benefit 294 organizations across 92%1 of bottlers and 91%1 of suppliers reached 19 91% NGO partners to build and execute locally 129 countries and territories. The donation compliance with our Human Rights Policy relevant programs, scaling those that are total in 2019 represented 1.3% of operating and SGPs. most successful. income, focused in particular on the Foundation’s giving pillars of recycling, water READ MORE: Human Rights READ MORE: Empowering Women and women’s empowerment, contributing $18.8 million, $20.8 million and $10.9 million, Percentage of bottling partners that Cumulative number of women respectively, to programs and projects in achieved compliance with our Supplier entrepreneurs economically empowered these three categories. Guiding Principles across our global value chain READ MORE: Giving Back 2020 GOAL 2020 GOAL 98% 5M Percentage of the company’s annual operating income invested back into local 16 89% 16 1.7M communities 17 87% 17 2.4M 2020 GOAL 1% 18 89% 18 3.2M 19 92% 19 4.6M 16 1.2% 17 1.6% 18 1.5% 19 1.3% 1. GP is part of all contractual agreements between S The Coca-Cola Company and our direct and authorized suppliers. The Human Rights compliance metric reflects the performance of sites and suppliers critical to the development of the product, including company operations, bottling partners, co-packers and direct suppliers of ingredients, primary packaging and dispensing equipment. SGP audits may occur in other areas as well, such as trademarked marketing and promotional equipment; however, these are not included in the metric. 8 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships PERFORMANCE/PORTFOLIO OUR SUSTAINABLE BUSINESS PRIORITIES AT A GLANCE Net Operating Revenues (2019, as Reported) $37.3B As a total beverage company, we have Market Capitalization REDUCING WORLD WATER PEOPLE & CLIMATE ADDED SUGAR WITHOUT WASTE LEADERSHIP COMMUNITIES been creating shared opportunity through (As of 12/31/2019) $236.9B We’re growing We believe a We strive to We aim to improve We look for ways growth since 1886. our business while reducing World Without Waste is possible replenish water back to nature people’s lives and create a better to reduce our carbon footprint added sugar by recycling and communities, shared future for across the and providing our packages improve efficiency our communities Coca-Cola value consumers with and packaging and treat and planet. chain while helping more choices. material, as well wastewater to our business and as delivering our high standards. the communities 500+ 4,700+ beverages through we serve adapt new, virtually to the realities of package-less climate change. solutions. Brands Products 134 years of Refreshing Atlanta, GA Global 200+ countries and territories 2019 GLOBAL UNIT CASE DIVERSIFYING REVENUE Volume Growth VOLUME GROWTH Consumers Headquarters where our VOLUME BY REGION products Total Company Unit Cases 2% are sold (in Billions) Juice, Global Ventures Dairy & 10 25.5 Plant THE COCA-COLA SYSTEM 11 26.7 18% 27% Tea & Sparkling Coffee Soft 12 27.7 Drinks North Latin 13 28.2 Hydration America America 14 28.6 ~225 ~900 700K+ ~30M 29% 24% Other Di ve 15 29.2 Europe, Asia rsi 16 29.3 Bottling Bottling Retail Employed by Middle East Pacific yR f Partners Plants the Company Customer & Africa ev 17 29.2 Worldwide and Bottling Outlets Partners 18 29.6 19 30.3 9 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships HOW WE OPERATE THE COCA-COLA SYSTEM¹ The Coca‑Cola Company markets, manufactures and sells: •b everage concentrates THE COMPANY and syrups Approximately CONCENTRATES 225 bottling partners INNOVATION, CREATION • fi nished beverages (including worldwide & MARKETING sparkling soft drinks; water and sports drinks; juice, dairy and plant-based drinks; and FINISHED tea and coffee). PRODUCTS In our concentrate operations, The Coca‑Cola BOTTLERS Company typically generates net operating revenues by selling concentrates and syrups to authorized bottling partners. Our bottling partners combine the concentrates and syrups with still or sparkling water and sweeteners (depending on the product), to prepare, package, sell and distribute finished beverages. Our finished product operations consist primarily of company-owned or -controlled bottling, sales and distribution operations. Approximately 900 bottling plants 2.0 billion We also operate retail outlets through DISTRIBUTION Costa Limited, which operates nearly worldwide servings a day 4,000 coffeehouses in the United Kingdom, China and other markets across Europe, Asia Pacific, the Middle East and Africa. The company’s portfolio also includes a coffee vending business, at home coffee solutions and a roastery. 1. he Coca‑Cola Company and its bottling partners T are collectively known as the Coca-Cola system. The Coca‑Cola Company does not own, manage or control most local bottling companies. CUSTOMERS & CONSUMERS 10 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships FINANCIAL HIGHLIGHTS Year Ended December 31, 2017 2018 2019 (In millions except per share data) Summary of Operations1 Net operating revenues $ 36,212 $ 34,300 $ 37,266 Consolidated net income 1,283 6,476 8,985 Net income attributable to shareowners of The Coca-Cola Company 1,248 6,434 8,920 Per Share Data Basic net income $ 0.29 $ 1.51 $ 2.09 Diluted net income 0.29 1.50 2.07 Cash dividends 1.48 1.56 1.60 Balance Sheet Data Total assets $ 87,896 $ 83,216 $ 86,381 Long-term debt 31,202 25,376 27,516 Operating Income Growth Organic Revenue Growth Diluted Net Income Adj Free Cash Flow Organic Revenue Growth2 Operating Income Growth3 Diluted Net Diluted NetIncome Per Income Share Per Adjusted Free Cash Flow Organic Revenue Growth Operating Income Growth from Continuing4 Operations Growth Adjusted FreeRatio Conversion Cash5 Flow Conversion Share Growth (Non-GAAP)² (Non-GAAP)³ (Non-GAAP)⁴ Ratio (Non-GAAP)⁵ 17 3% 17 0% 17 1% 17 75% 18 5% 18 7% 18 13% 18 73% 19 6% 19 13% 19 9% 19 96% 1. onsolidated net income and net income attributable to C 3. R eflects comparable currency neutral operating income, 5. A djusted free cash flow conversion ratio = free cash For more Financial Data, shareowners of The Coca-Cola Company for the year ended which is a non-GAAP financial measure. Reported operating flow adjusted for pension contributions divided by net December 31, 2017, were unfavorably impacted by a net income grew 10 percent and 18 percent and declined income adjusted for noncash items impacting comparability. see the Data Appendix. provisional tax charge of $3,610 million recorded by the 10 percent for the years ended December 31, 2019, 2018 Adjusted free cash flow conversion ratio is a non-GAAP company as a result of the U.S. Tax Cuts and Jobs Act signed and 2017, respectively. financial measure. into law in December 2017. 4. R eflects comparable currency neutral diluted net income Note: See page 56 for a reconciliation of non-GAAP financial 2. O rganic revenue is a non-GAAP financial measure. per share, which is a non-GAAP financial measure. measures to our results as reported under GAAP. Reported net operating revenues grew 9 percent and Reported diluted net income per share grew 38 percent declined 5 percent and 13 percent for the years ended and 419 percent and declined 81 percent for the years ended December 31, 2019, 2018 and 2017, respectively. December 31, 2019, 2018 and 2017, respectively. 11 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships BUILDING A TOTAL BEVERAGE COMPANY 500+ Brands #1 Value Share across all category clusters (except energy) SPARKLING JUICES, DAIRY & WATERS & COFFEES & TEAS ENERGY SOFT DRINKS PLANT-BASED HYDRATION Coffee anywhere, any way: Competing globally in the Coca-Cola and so much more: Refresh, uplift and provide nutrition: Reimagine hydration: freshly brewed, canned, chilled, energy category through our hundreds of brands, flavors and juices, dairy, and plant-based drinks still, sparkling and flavored organic, vended. 40+ authentic, partnership with Monster low-calorie options do more than hydrate varieties great-tasting tea brands globally Beverage Corporation1 >50% 2019 Retail ~10% 2019 Retail ~15% 2019 Retail ~15% 2019 Retail ~15% 2019 Retail Value Share Value Share Value Share Value Share Value Share #1 Value Share #1 Value Share #1 Value Share #1 Value Share #2 Value Share Position Position Position Position Position 1. nergy brands are owned by E Monster Beverage Corporation, in which The Coca-Cola Company has a minority investment. 12 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships GOVERNANCE & CORPORATE GOVERNANCE The Committee reviews, at least annually, all shareowner proposals, public policy MANAGEMENT At The Coca-Cola Company, our sound business principles and practices foster an advocacy efforts, political contributions and charitable contributions to ensure alignment OUR APPROACH innovative and collaborative culture, which is committed to ethical behavior, accountability with company policy. The Committee reports TO DISCLOSURE regularly to the full Board on these matters. and transparency. The company’s Board The Committee also receives monthly updates of Directors has a number of committees We aim to provide stakeholders on priority sustainability issues, including to assist in discharging its duties. These with complete, transparent and information on actions and progress toward include an Audit Committee, a Talent and candid information in all our public goals. Annually, the Committee conducts a Compensation Committee, a Committee communications. In 2019, we combined self-evaluation, which it presents to the on Directors and Corporate Governance, our 2018 annual review and sustainability full Board. a Finance Committee, a Management reports to publish our first Business and Development Committee, a Public Policy and Sustainability Report. This is the second Sustainability Committee and an Executive OUR SUSTAINABILITY report using that integrated approach. Committee. The charter for each committee We also respond to the CDP climate and APPROACH ACROSS can be viewed on our website. Information water questionnaires and make those about the company’s corporate governance, THE COCA-COLA SYSTEM disclosures publicly available. For this including our Code of Business Conduct, report, we have updated our priority issues We pursue our sustainability goals through Corporate Governance Guidelines, Certificate matrix and expanded our disclosure in a concerted effort by The Coca-Cola Company of Incorporation and Bylaws, is also on our several areas—notably climate change— and approximately 225 bottling partners in website. We’re interested in hearing from and provide an index to the Task Force on more than 200 countries and territories. stakeholders and value stakeholder feedback. Climate-related Financial Disclosures for We aim to achieve our ambitious goals to drive If you’d like to contact us, visit our website. the first time. system-wide change. We have robust internal processes and an effective internal control environment that facilitate the identification We recognize that there is a need SUSTAINABILITY GOVERNANCE and management of risks and regular for standardization across reporting communication with the Board, including frameworks, and we’re always evaluating The Board’s Public Policy and Sustainability the Enterprise Risk Management team and reporting options and listening to Committee assists the Board in overseeing Risk Steering Committee. Beyond this, our stakeholder feedback. the company’s policies and programs and related risks to the company that concern Stakeholder Engagement function works We have a robust reporting process that regulatory, public policy and corporate social with business units, bottling partners, NGOs, spans many years. This report is prepared responsibility matters, including progress governments and people in communities in accordance with the Global Reporting against the company’s sustainability goals. all around the world to identify risks and Initiative (GRI) Standards, a globally The Committee’s scope includes public progress toward our goals. For more about recognized framework; and this is the ninth issues of significance that may affect the our approach to risk management and priority year that these principles have informed company’s business, our shareowners, issues, see Our Priority Sustainability Issues. our reporting process. Our investors the broader stakeholder community or the have also expressed interest in the general public. This entails evaluating and Sustainability Accounting Standards Board reviewing information pertaining to social, (SASB), and Coca-Cola participates on the political and environmental trends, with SASB Advisory Group. For more information oversight over sustainability goals and about disclosure in this report, please see human rights practices. the GRI Index. 13 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships OUR PRIORITY SUSTAINABILITY Water stewardship Packaging ISSUES Product Focusing on the highest-priority Scarcity of preferences, environmental, social and governance issues ingredients health and for our company and our stakeholders is a and raw added sugar materials foundational step in how we conduct business and develop our corporate strategy. CONCERN TO STAKEHOLDERS It is also foundational to how we evolve and report on our business and our sustainability Greenhouse efforts. During 2019, we undertook a thorough gas emissions review of our priority issues in collaboration Human and workplace rights with a cross-functional internal team and key Climate change external stakeholders. The global leaders risk and represented deep expertise across a range of resilience issues and sectors, including NGOs, academia, some of our business partners, customers Deforestation and beyond. We were guided by a leading Changing competitive sustainability NGO, BSR. environment Manufacturing Social unrest Product waste and rising safety and In this most recent analysis we further management inequality quality Digital disruption iterated on our approach by aligning with our Enterprise Risk Management process. We Third-party Competition service Economic expanded the scope of risk-related issues for talented providers downturns Political uncertainties beyond those identified in 2015 to include employee and Diversity and periods of and regulation resources partners and inclusion uncertainty1 topics such as digital disruption, as well as Information protection political uncertainties and regulation. and cybersecurity Many of the same issues remained high CURRENT OR POTENTIAL IMPACT TO THE COCA-COLA SYSTEM priorities since our last analysis; but we note an evolution in stakeholder expectations and potential impacts to our business in several key areas. For example, climate change risk and resilience emerged as an increasing concern for our own operations, as underscored by our risk process and the insights have continued to shape and influence earn more about our L climate scenarios we have elaborated. our work on World Without Waste. approach to stakeholder engagement here. Meanwhile, concerns about packaging are This priority issues analysis will ensure that growing in importance for our stakeholders, we take into consideration the changing social, and we recognize this issue could potentially environmental and economic context as we significantly impact our business. These continue to evolve our business. 1. his analysis took place during 2019, and as such this T stakeholder view is not indicative of related impacts to the economy and society from the COVID-19 global pandemic. 14 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships PARTNERING STAKEHOLDER ENGAGEMENT HIGHLIGHTS FOR SUCCESS: OUR APPROACH Conversations and collaborations with diverse stakeholders are what made much SUPPLIERS TO STAKEHOLDER of our success possible in 2019. We undertake a range of activities with partners across Supplier diversity is an integral component of our diversity management strategy. We ENGAGEMENT all of these areas and have included a few highlights for each. believe that including our customers and consumers in our procurement strategy will help develop stronger local communities while creating long-term growth and a competitive Our approach to partnerships advantage for the Coca-Cola system. The company spent approximately $800 million and engaging with our key on diverse suppliers in 2019, on the way to our stakeholders aims to drive goal to spend $1 billion by the end of 2020.1 progress on our priority issues. We continue to evolve our CONSUMERS stakeholder engagement, applying Globally in 2019 we invested more than the principles of transparency, $5 million in community recycling education inclusiveness, consistency and initiatives on top of our investments in accountability to promote positive recycling and collection infrastructure and CUSTOMERS impact and create a virtuous worked with various partners to implement cycle of collaboration. BOTTLING PARTNERS recycling education programs across Partnerships with our customers are part 15 markets, reaching more than 1.3 million of our global DNA, and we are proud to Throughout this report, we seek to The Coca-Cola system introduced a range people and resulting in over 60,000 tons of have partnerships in all 17 of our geographic demonstrate our ambition and leadership of innovative technologies in 2019, including plastic bottles collected for recycling. business units. For example, Coca-Cola in the industry, using our leverage on the KeelClip™ packaging technology, an For example, through a partnership with teamed up with South African customer, global challenges that require broad collective innovative, minimalist paperboard packaging JD.com in China, we piloted a two-week Pick n Pay, as well as Unilever, to roll out an action, such as eliminating plastic waste, solution, which is a first for the nonalcoholic recycling program in Shanghai, which initiative with new green People n Planet reducing added sugar intake, upholding ready-to-drink industry. As part of this leveraged JD’s courier team to collect used reusable bags across South Africa. Through human rights and fostering excellence in water initiative, Coca-Cola will replace shrink wrap bottles from 50,000 households where they the partnership, 43.2 tons of green recycled stewardship and sustainable agriculture. with KeelClip™ on multipacks of up to eight were delivering packages. The collected PET bottles were repurposed to make the cans in all European Union markets by the end bottles are then sent to recycling facilities in first 1 million bags, which is equivalent to The insights and feedback of our key of 2021. Coca-Cola Hellenic Bottling Company partnership with Coca-Cola. about 2 million 500 ml plastic bottles. stakeholder voices are integrated will invest €15 million in KeelClip™ and begin into our strategy across all of our the roll-out in Ireland and Poland, followed sustainability goals. by Austria, Italy, Switzerland and Romania in 2020. This will save 2,000 tons of plastic and 3,000 tons of CO2 annually. 1. 1st tier diverse spend 15 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals At a The Coca-Cola Financial Building a Total Governance & Our Priority Stakeholder Engagement Glance System Highlights Beverage Company Management Sustainability Issues & Partnerships INDUSTRY GOVERNMENT in 2019, The Coca-Cola Foundation committed $2 million to extend our funding of Project We believe in transparent pre-competitive We seek to work collaboratively and Last Mile through 2024, to continue to collaboration with other companies, including transparently with governments around the scale interventions and deepen impact. our peers and competitors, to achieve the world. For example, the company participated For example, in South Africa, Project Last Mile, necessary scale and impact on our shared in activities related to the opening of the working closely with USAID, has contributed sustainability issues, including agriculture, United Nations General Assembly, engaging to increasing access to antiretrovirals and climate, packaging and water. One example in numerous sessions on achieving progress chronic medications by over 500%—reaching a of such action is the 2030 Water Resources toward the Sustainable Development Goals. cumulative total of over 2.89 million patients— Group. In November 2019, we joined a Coca-Cola leaders met with senior officials and through using our commercial expertise to global 2030 Water Resource Group meeting joined key events, highlighting our actions on help the National Department of Health, in Peru, convening a steering committee women’s empowerment, World Without Waste USAID and partners to expand alternative comprised of industry and NGO leaders. and packaging innovation. pick-up points from 180 locations to more than As one of the first countries to successfully MEDIA 1,800 since 2016, thereby reducing strain on implement water related policy reforms hospital infrastructure and ensuring patients through this collaboration, the gathering Coca-Cola Chairman and CEO James Quincey do not have to choose between renewing their was an opportunity to explore cross-sector shared our sustainability goals in media prescriptions and earning a living. cooperation for water stewardship. Our appearances around the world. He talked dedication to this group stems from our about the need for cross-sector collaboration belief that water is a public resource, and during a World Economic Forum panel that DISCLOSURE ORGANIZATIONS it is therefore our responsibility to find and included key industry and government support effective policy solutions. We participated in progressive dialogue on officials; in Africa, he shared our focus on effective reporting and disclosure on our growing sustainably across the continent; business and the long-term interests of our and at the New York Stock Exchange, he shareowners and other stakeholders, including celebrated the 100th anniversary of the our participation on the SASB Advisory Group company’s initial public offering by highlighting and the Beverage Industry Environmental our plans for sustainable growth. Roundtable (BIER). In addition, we hosted representatives from the CDP at the company INVESTORS NGOS AND INTERNATIONAL headquarters to discuss investor engagement ORGANIZATIONS and climate and water risk reporting. We undertook a range of activity with investors throughout the year. In August We engage in meaningful partnerships with 2019, along with 180 other CEOs, NGOs around the world. Project Last Mile James Quincey signed the Business is our partnership with the United States Roundtable’s statement on the Purpose Agency for International Development (USAID), EMPLOYEES of a Corporation to demonstrate our The Global Fund to Fight AIDS, Tuberculosis Our employees are the heart of Coca-Cola, commitment to all stakeholders. And in a and Malaria and the Bill & Melinda Gates and they have a passion for helping follow-up in September, the company held Foundation. We are proud to collaborate with communities. Employees participated in a an investor dialogue on Environment, Social, leading global health donors, partners and United Way campaign supporting communities Governance-related topics at our London ministries of health to share our business facing poverty, homelessness and financial office, welcoming 30 investors from large capabilities to improve the availability and illiteracy. Employees raised $500,000 and and medium-size firms in the U.S. and Europe uptake of medicines and health services in volunteered more than 2,000 hours to help who own a collective ~20% of total shares hard-to-reach communities in 10 countries in thousands of families achieve their full outstanding. The event focused on the Africa. At The Global Fund’s Replenishment potential and lead healthy, productive lives. company’s sustainable business strategy, Conference hosted by the French government, exploring priority issues including sugar reduction, World Without Waste and water management. 16 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals 500+ brands 4,700+ products EXPANDING 1,000+ OUR new products launched in 2019, and more than 400 of these PORTFOLIO were low- or no-sugar REDUCING ADDED SUGAR Our vision is to craft the brands and a portfolio of beverages that people love. We’re offering more choices with less sugar, reducing packaging sizes and providing clear nutrition information. 17 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals People’s tastes and preferences are changing, and we’re changing too through four key actions: TRANSFORMING OUR PORTFOLIO MAKING SMALLER PACKAGES REDUCING so controlling sugar GIVING intake is easier ADDED PEOPLE SUGAR THE OFFERING across our entire INFORMATION portfolio MORE they need to make DRINKS informed choices with additional nutrition and hydration benefits 18 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
Chairman Our Our Our Portfolio/ Climate World Water Sustainable People & Sustainable Operations Data Reporting & CEO Priorities & Company Reducing Without Leadership Agriculture Communities Development Highlights Appendix Frameworks Letter Progress Added Sugar Waste Goals REDUCING 18 OF OUR 20 RESPONDING TO LOCAL LOCAL PLEDGES CONDITIONS TO REDUCE ADDED ADDED SUGAR We have joined industry partners globally as SUGAR part of our ongoing effort to reduce added top brands are low- or no-sugar or sugar. In Mexico, we recently agreed through have a low- or no-sugar option, and We are taking action on added sugar reduction the Mexican Beverage Industry Association Leading health authorities have recommended ~45% of our beverage portfolio is even where it means changes to our most to further reduce the calorie content of the that individuals should not consume more than low- or no-sugar. 2 popular, time-tested products—putting our food and beverage industry’s portfolio by 10% of their total calories from added sugar. strength in innovation to meet our consumers’ 20% between 2018 and 2024. For Coca-Cola, At The Coca-Cola Company, we’ve embraced evolving needs. this reduction will be achieved by changing this recommendation, providing choices that the recipes in more than 50 products. This ~350,000 TONS In Spain and Portugal, for example, we have support what consumers want and need. pledge in Mexico builds on the significant a long history of successfully cutting added In recent years, we have been aggressively reformulation work we have been doing there sugar in our beverages. We have reduced changing recipes to reduce added sugar, for the last decade. Over the past 10 years, added sugar per liter in Spain by 50% across promoting low- and no-calorie beverage calories in Coca-Cola Mexico’s beverage of added sugar removed on an the total portfolio and by 37% in Portugal, both options, and making smaller packages more portfolio have been reduced by over 20%. annualized basis through product over the last 20 years. available to enable portion control. We have reformulations in 2019. In the European Union, we are on track to also been expanding our range of beverages— including water, coffee, tea, dairy, fruit juices meet the voluntary commitment we made and plant-based options—and developing the with our industry peers to reduce the average Our new Coca-Cola Trademark next generation of sugar alternatives. added sugar content of still and carbonated recipe with 30% less added sugar soft drinks by 10% by 2020, building on the TOTAL REFORMULATIONS We’re exploring and bringing to market began in Mexico in 2018 and has 12% reduction already achieved since 2000. GLOBALLY new sugar alternatives that help us keep the since been rolled out to more A mid-term evaluation released in 2019 found ~310 great tastes people love but with less added than 25 international markets. that the average sugar level in European soft sugar and fewer calories. For example, the 2017 The new formula has removed drinks was reduced by 11.9% from 2015 to 2017. global sales volume of Coca-Cola Zero Sugar grew by double digits in 2019 for the third approximately 280,000 tons of The Australian Beverages Council pledged a consecutive year. added sugar. reduction in added sugar across the industry by 10% on average by 2020 and 20% by 2025. We are tracking the results of these And in the United States, a recent analysis efforts, and the majority of the added sugar of progress toward the industry’s Balance reductions stem from changes to our ~400 Reducing added sugar while Calories Initiative (BCI) goal of a national 20% sparkling beverage recipes and packaging increasing sales globally reduction in beverage calories per person 2018 size reductions. Sugar - vertical UNIT CASE VOLUME GROWTH showed 2018 was the second year in a row AVERAGE SUGAR PER 100 ML of declines in beverage calorie consumption. Average calories per pack 1 dropped by The report, released by Keybridge in 2019, 1.7% in 2019 and 1.8% in 2018. 2019 showed that calories per person per day fell 2018 2.2% at a faster rate in 2018 than in previous years. 1.6% Overall, average beverage calorie consumption nationally has declined 3% per person per day ~275 since the baseline year of 2014. 2019 –1.7% 1. he calories per pack metric takes into account T both levers to reduce sugar: recipe changes and package size changes. –4.0% 2. L ow- or no-sugar brands have between zero and 5g/100ml of added sugar. 19 THE COCA‑COLA COMPANY / 2019 BUSINESS & SUSTAINABILITY REPORT
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