BUSINESS 17 - 18 APRIL l MANCHESTER - GET NETWORKING LEARN THE LESSONS BUILD YOUR BUSINESS - Ticketing Technology Forum
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BUSINESS
17 - 18 APRIL MANCHESTER
l
GET NETWORKING
LEARN THE LESSONS
BUILD YOUR BUSINESS
Come dine with us…
Hong Kong, October 2019
Asia 2019
Drop your business card at
registration for an invitatio
n
WELCOME
Thank you for joining us
in Manchester
Welcome to our 6th annual edition. Combining a conference,
mini-expo and networking events, TheTicketingBusiness Forum
2018 brings together a global gathering of business leaders
who are delivering the next generation of entertainment
ticketing, marketing, CRM and data solutions. There’s plenty to
learn and share over the next two days with our biggest, most
international and most diverse attendance to date.
During this year’s edition we also announce the winners of the
3rd annual TheTicketingBusiness Awards winners – see the
shortlists on pages 12-13.
Our thanks to all our speakers for their expert input, to our
partners and sponsors for their support and – above all – our
thanks to YOU for joining us.
We wish you a great visitor experience at #TBF18 – and if
there’s anything we can do to assist, please let us know.
S
TEST NEW
GET THE LA th e industry’s
key Ian Nuttall & TheTicketingBusiness team at Xperiology
mar y of
Global sum ee k to yo ur
twice a w
happenings usiness.com
from Th eTicketingB PS. We are committed to making TheTicketingBusiness the
Inbox
industry’s most valued media and events partner – so, if
you enjoy your time with us here in Manchester then please
tell your colleagues. But if you don’t, please tell us and we’ll
APRIL 20 get it fixed!
19
INDEX
The Schedule:
R DIARY! year’s
MARK YOU ter for next
Kickoff [16 April] .......................................................5
in Manches
We’re back s! 9-1 0 A pr il 2019 Day One [17 April] ..................................................6
e the date
Forum. Sav Day Two [18 April] ................................................14
Speaker Profiles [A-Z] ..........................................26
‘The Hotties’ ..............................................................22
Don’t forge
t your Sponsor Profiles [A-Z] ..........................................54
Tweets #T
BF18 Attendee List [A-Z] ................................................67
@TheTicke
tingBiz TheTicketingBusiness.com ...................................17
TheTicketingBusiness Awards ..........................12
TheStadiumBusiness.com.................................95
TheStadiumBusiness summit 2018.............32
3
©2018 accesso Technology Group, plc Your guests are unique. So is your business. That's why you should be with a partner who gets you. At accesso, we’re more than technology and innovation. We’re the supporting cast to your box office stars, with the experience and dedication to help you put on the show of a lifetime. To learn more visit accesso.com.
PROGRAMME
The Schedule
The Forum combines a high-level conference, workshops, mini-expo, project briefings and unique
networking events – all designed to give you the latest insights into live entertainment ticketing
solutions for the arts, sports, music, theatre and attractions sectors. Here’s the full programme for our
three days in Manchester:
Monday 16 April 2018
WELCOME RECEPTION [For all registered delegates]
Venue: Hilton Garden Inn Manchester, Emirates Old Trafford
HILTON GARDEN INN
HQ HOTEL
THE POINT
PAVILION
WINE & FOOD BY
19.30 Badge pickup - Get your delegate pack from the
Welcome Desk.
19.30 We kick off with our icebreaker in the HQ hotel bar. All
registered delegates are welcome along. Catch up BEER PARTNER
with old friends and make some new contacts in an
informal atmosphere.
21.00 Close of Welcome Reception.
5
THE TICKETING BUSINESS FORUM 2018
Tuesday 17 April 2018
CONFERENCE SESSIONS
Venue: The Point, Emirates Old Trafford
08.00 Registration and Coffee in The Marketplace – with thanks to
09.00 Welcome to your sixth annual TheTicketingBusiness Forum
• Ian Nuttall, Co-Founder, TheTicketingBusiness, UK
• Gareth Deakin, Head Honcho, OA Consulting, UK
PLENARY INTERNATIONAL INDUSTRY INSIGHTS
Our opening keynote speakers set the tone and lead the agenda for the Forum. We’ll showcase the
exponential growth of online ticketing in India, lift the lid on ‘ticketing psychographics’ of European
audiences, and examine the fan experience at North America’s leading visitor attractions.
09.15 HERE’S A BIG IDEA Every Industry Should Have One...
We are all a part of the same eco-system. Sometimes we compete, but for
the most part we play on the same team. Our agendas are aligned. but to
create a flourishing industry we need to start sharing.
09.30 GLOBAL OPPORTUNITIES 10 Million Tickets a Month... and Rising!
There are big opportunities across the ticketing landscape and they don’t come much
bigger than the entertainment market in India. One company has seized this opportunity
and is riding high on its ticketing platform with integrations across the sub-continent into
restaurant and travel bookings – with more to come. Bigtree Entertainment is India's
premiere comprehensive ticketing, information and analysis solutions provider. If you don’t
earn money, it’s not dhanda! We are delighted to welcome to the Forum:
• Anil Makhija, Head of Service Delivery, Bigtree Entertainment/BookMyShow, India
09.55 DATA INSIGHTS Deep Strategic Insights to Illuminate Your Ticketing Business
Ticketing systems’ rich data sources can reveal subtle patterns of behaviour among our
patrons, but what else is needed if we wish to influence future activity? Jo will show how
powerful psychographics can help us orchestrate greater value from our databases and
drive the shift from customer transactions to relationships.
• Jo Taylor, Director, Morris Hargreaves McIntyre, UK
10.20 VISITOR ENGAGEMENT Beyond the Ticket: Enhancing the Event Experience
We’ll explore how festivals and theme parks are enhancing the customer event
experience using tech, apps and engagement. Leading organisations are developing
technology tools to create ‘customer experience engines’ which can analyse visitor
behaviour, hoover up data and produce better targeted offerings in real-time. Of course,
it all starts with the ticket and then continues to the next one.
• Eric Petrusic, CTO, accesso, USA
Collect your
Awards
tickets in the
10.45 COFFEE BREAK in The Marketplace break
– with thanks to
6
PROGRAMME
Tuesday 17 April 2018 continued
Quickfire insights on the
latest innovations
INNOVATION INTERVAL I POP-UP PRESENTATIONS
11.15 Our first interval which includes a series of innovations – delivered in a quickfire format.
FORUM DEBATE THE (MULTI)CHANNEL TUNNEL: A ROAD TO NOWHERE?
11.45 Many rightsholders are moving away from exclusive, single distributor
deals and embracing the multi-channel route to retailing tickets. We’ve
seen Major League Soccer embrace an API-based model where the
league’s clubs can sell their tickets anywhere and at anytime – with all
the data flowing back to the teams and league. The risks are greater, but
the rewards greater still. But we’ve also seen Amazon come unstuck in its
quest for inventory, despite its offer to remove some of the industry’s key
pain points (such as booking fees). What kind of deals are working and
what needs to change? What can we learn from the wider world of
online retail and digital transformations?
We welcome our panellists:
• Daniel Gidney, Chief Executive, Lancashire Cricket Club and Emirates Old Trafford, UK
• Carolyn Sims, Marketing Director, English National Opera, UK
• Neetu Bhatia, Co-Founder & CEO, Kyazoonga.com, India
• Fred de Graaf, Commercial Director, DG Theater Group, The Netherlands
INNOVATION INTERVAL II POP-UP PRESENTATIONS
12.35 Stay seated for more quickfire innovations - scorecards at the ready
et!
13.15 LUNCH in The Marketplace Don’t forg ct
ce to colle
Last chan c kets
rds ti
your Awa
7
THE TICKETING BUSINESS FORUM 2018
Tuesday 17 April 2018 continued
PARALLEL SESSIONS TAKE YOUR PICK... AND ARRIVE EARLY TO GET A SEAT!
Please note that the Forum programme splits into a series of parallel tracks
after lunch through to the end of the conference. Which sessio
n?
TIME/ROOM THE POINT LANCASTER SUITE in Pavilion
14.45-16.00 INNOVATION & DISRUPTION SPORTS & STADIUM TICKETING #1
16.00-16.30 AFTERNOON BREAK in The Marketplace
16.30-17.45 ADVENTURES IN BLOCKCHAIN CONSUMER ISSUES LEGAL MATTERS
e
Are you in th
right ro o m?
14.45-16.00 THE POINT
INNOVATION & DISRUPTION
Our popular showcase of the latest market entrants, innovative product offers and new faces worth
knowing. Five minutes to tell us their USP under the watchful gaze of your host:
• Tim Chambers, Managing Director, TJChambers Consultancy, UK
Our featured innovators and disruptors for 2018 include:
Entradium - the most complete, most inexpensive solution to sell tickets online (only 1%
management fees) or even to create your own market and charge whatever fees you please.
• Luis Monge Malo, Co-Founder, Entradium,Spain
Worldcoo - a free online tool that allows e-commerce sites to fund social and cooperation
projects through their users.
• Sergi Figueres Moret, CEO, Worldcoo, Spain
Piktical - an app-based identity check that uses facial recognition to verify that a real person is
interacting with your sales outlet, and then to check that the same person turns up at the event.
• Marie Goldman and Rob Clother, Co-Founders, Piktical, UK
Ticketrunner - an ambassador program that allows fans to promote their favourite Events.
Event Organisers can easily boost their reach and sales. Works as an enhancement and
complementary to major Ticketing Platforms.
• Siamak Ghofrani, CEO, Ticketrunner, Germany
Ticketfrog - No commission, advertising-funded ticketing platform provides convenience for
small- and medium-sized event promoters.
• Mike Müller, CEO and Reto Baumgartner, CMO, Ticketfrog, Switzerland
Smart Pricer - Pricing is one of the most powerful tools to drive ticket sales and increase
revenue. Smart Pricer uses innovative data science techniques to understand demand and
optimise prices.
• Franz Blechschmidt, Managing Director & Founder, Smart Pricer, Germany
8
The bridge to Blockchain The time is right to adopt in Blockchain for your ticketing operation with API connectivity and SaaS tools. We are here to work with you and support you as you leverage the power of the Aventus Blockchain protocol with Artos. Blockchain brings you security, transparency and control, for improved operational and financial performance. Your ticket to Blockchain. To see how the power of Blockchain will help your business contact us at: info@artos.io 0203 475 0200
THE TICKETING BUSINESS FORUM 2018
Tuesday 17 April 2018 continued
the world of
Insights from
g
14.45-16.00 THE LANCASTER SUITE sports ticketin
SPORTS & STADIUM TICKETING #1
We drill down into some of the key issues in sports ticketing and showcase new solutions and
emerging best practices. Hosted by our expert moderator:
• Paul Williamson, Managing Director, Sports Ink Associates, UK
14.45 CHANGES The Evolving Landscape for Sports Ticketing
The level and method of interaction between sports fan and club is undergoing radical
reconfiguration. The era of once-a-year season ticket renewals has been replaced with an
e-commerce approach encompassing on-demand offers and flexible ticketing packages
with a range of segmented products. How does a cricket club – with long established
approaches to ticket sales and member communications – transition to this digital-first
era? Beyond cricket, the demands of a multi-use venue which hosts other sports,
international concerts, conferences and non-matchday events have required that the team
at Emirates Old Trafford re-evaluate its approach to ticketing, e-commerce and data.
Outlining their journey to date:
• Justin Hopwood, Sales & Marketing Director, Lancashire Cricket Club/Emirates Old Trafford
• Jonathon Nuttall, Head of Cricket Sales, Lancashire Cricket Club/Emirates Old Trafford
15.10 SYSTEM MIGRATION Phases of Play
Anyone who has been through a ticketing system migration has a story to tell. Adopting a
new ticketing system involves more than a change of technology. The technology is often the
least challenging aspect, as new system requirements and tools will invariably impact how
people work. Having a phased approach to migration provides the opportunity to minimise
risk whilst allowing time for adoption, education and skills transfers. Change management
and user adoption can be enhanced through various activities including: feedback sessions;
early immersion in training, a test lab, user acceptance test, and onsite coaching.
• Richard Hilton, Head of Customer Success, SecuTix, UK
• Jonathon Nuttall, Head of Cricket Sales, Lancashire Cricket Club/Emirates Old Trafford
15.35 NO OFF-SEASON Success Brings Challenges
We round off our first sports session with a look into one of the most successful Danish
football clubs: FC København of Copenhagen. Only 25 years old, the club has been a leader
in its home market. Playing at the 38,000-capacity Telia Parken national stadium offers lots
of inventory but brings challenges on those long winter nights with less glamorous fixtures
and lower ticket prices overall. Season ticket base has been growing year on year and the
club has had great success with its family stand. Today season ticket sales continue on a
rolling basis – there’s no off-season for the marketing team. Down the line, CRM is being
evaluated but more immediately the sales and marketing team are looking into data insight
tools and data warehousing.
• Mikkel Bjerre, Ticketing & Customer Service Manager, F.C. København, Denmark
16.00 AFTERNOON BREAK in The Marketplace – with thanks to
10PROGRAMME
Tuesday 17 April 2018 continued
Blockchain: Should we
dare to dream...?
16.30-17.45 THE POINT
ADVENTURES IN BLOCKCHAIN EXPLORING THE POSSIBILITIES
Blockchain promises key improvements, efficiencies and more security in how we sell, distribute and
utilise tickets. Often misunderstood but there’s an increasingly positive outlook about the rise of
blockchain. But, are we possibly blinkered to its limitations and problems? Through the latest case
studies we’ll explore if these can be solved and examine if (and when) blockchain will be an
established pivoting technology for entertainment ticketing. Session hosted by:
• Steve Machin, CEO, Accent Media, UK
With the contributions from the following panellists:
• David Franklin, Head of Ticketing Tech & Marketing, Paléo Festival Nyon, Switzerland
• Andy Grant, CTO, Aventus Protocol Foundation, UK
• Philip Shaw-Stewart, Co-Founder & COO, BitTicket, UK
pressure and
Will consumer
ring change?
16.30-17.45 THE LANCASTER SUITE political will b
CONSUMER ISSUES LEGAL MATTERS
The power of the consumer has never been greater and the issues around ticketing never more
public. Are we seeing the rise of effective legislation to tackle the sector’s or are the politicians just
fuelling the flames of consumer unrest? Our panel debates the latest headlines.
• Claire Turnham, Campaign Leader - Victim of Viagogo, UK
• Claudio Trotta, Owner, Barley Arts Promotion, Italy
• Dr. Johannes Ulbricht, Legal Director, BDV & Partner, Michow & Ulbricht, Germany
• Jonathan Brown, Chief Executive, The Society of Ticket Agents and Retailers (STAR), UK
17.45 End of first day conference sessions. Networking continues in The Marketplace
18.15 Close of The Marketplace
19.00 TheTicketingBusiness Awards 2018
11THE TICKETING BUSINESS FORUM 2018
PROUDLY PRESENTING THE
2018 AWARDS FINALISTS
ABOUT THE
CAMPAIGN OF THE YEAR
• Vasco Rossi at Modena Park – Big Bang/VivaTicket/Best Union (Italy)
• #CheersTo18Years – London Theatre Direct (UK)
• 10 Festivals, 48 hours – Skiddle (UK)
• Ticketmaster Presence debut at Orlando City Stadium –
Orlando City Soccer & Ticketmaster (USA)
Winners will be
• #WeAreTogether – Bolton Wanderers FC (UK) announced on
17 April during the
UNSUNG HERO
• Ekaterina Kameneva, Head of Project Department, Kassir (Russia) Awards Ceremony
• Sue Beaumont, Ticket Office Manager, Huddersfield Town FC (UK)
• Chris Sheap, VP – Ticket Operations, Monumental Sports
and Entertainment (USA) The Point, Emirates
• Daniel Hunt, Ticketing Manager, WhatsOnStage (UK)
• Sarah Goodson, Director, Florida State University (USA)
Old Trafford, 7.15pm
• Sally Rennie, Operations Manager, Ayr Gaiety Theatre (UK)
EXECUTIVE OF THE YEAR
• Russell D’Souza, Co-Founder, SeatGeek Enterprise (USA)
• Helge Hollander, CEO, Reservix/AdTicket (Germany)
• Ashish Hemrajani, Co-Founder & CEO, BookMyShow (India)
• Sean Hanly, CEO, Ticketsolve (Ireland)
• Luuc Elzinga CEO & Co-founder, Tiqets.com (The Netherlands)
• Travis Janovich, CEO, Etix (USA)
PRODUCT INNOVATION
• Machine learning, eCommerce Fraud prevention SaaS –
Riskified (Israel)
Awards Dinner tickets are
• ReCreateX reseller platform – Syx Ticketing (Belgium) not included in your delegate
• Ticketmaster’s Presence & LISNR’s Data-Over-Sound Technology – pass. Please go to Registration
LISNR & Ticketmaster (USA) to check availability
• Nliven VR mobile preview – TixTrack (USA)
• Cashless Event Solution – Event Genius (UK)
GUEST EXPERIENCE
• Alfred NFC Ticketing at Oakland A’s – Tickets.com/Apple/Infinite
Peripherals (USA)
• Fan to Fan resale platform – See Tickets (UK)
• Ticketmaster Verified Fan – Ticketmaster (USA)
• Outsourced Telephone Ticketing Services – TicketSource (UK)
• Reinventing cinema ticketing experience – Everyman Cinemas (UK)
12AWARDS
AWARDS INSIGHTS & ANALYTICS
• Arenametrix data analytics tools – Arenametrix (France)
• Etix Analytics and Etix Community – Etix (USA)
• Smart Gift Finder / Event Affinity Engine – Ents24 (UK)
• C-Feed customer review feeds – Jewel Labs (The Netherlands)
• Ticketmaster Presence debut at Orlando City Stadium –
Orlando City Soccer & Ticketmaster (USA)
IMPACT AWARD
• Danish Superleague migration to Roboticket – Roboticket (Poland)
& Danish Superleague (Denmark)
• Hertford Theatre new ticketing implementation – Hertford Theatre
(UK) & Ticketsolve (Ireland)
• TicketWeb Backline for independent music venues – Music Venue
Trust and TicketWeb (UK)
• University of Vermont move to MyTickets – University of Vermont
and Tickets.com (USA)
The Awards were launched in • Nimax Theatres’ new eCommerce website – Nimax Theatres
2016 in order to: (UK) & TixTrack (USA)
• eCommerce platform for Amsterdam Dance Event – Paylogic
(The Netherlands)
- Recognise leadership,
innovation & achievement in the
DISRUPTOR AWARD
application of ticketing across • GUTS Tickets (The Netherlands)
sports, performing arts, music, • Ticketrunner (Germany)
cinema, live entertainment • Upgraded Inc. (USA)
• Ticketfrog (Switzerland)
and visitor attractions • TickX (UK)
- Increase the standards of best
practic of ticketing
THE TICKETING BUSINESS OF THE YEAR
- Drive awareness and adoption • London Theatre Direct (UK)
of future ticketing technology • SeatGeek Enterprise (USA)
- Improve the customer • SecuTix (Switzerland)
• Tiqets (The Netherlands)
experience for ticket-buyers • Etix (USA)
across all sectors
OUTSTANDING ACHIEVEMENT
To be announced on the night
CELEBRATE WITH THE WINNERS!
Drinks will be served in The Point after the
Awards Ceremony until late!
13THE TICKETING BUSINESS FORUM 2018
Wednesday 18 April 2018
08.45 Networking Coffee & Pastries in The Marketplace – with thanks to
PARALLEL SESSIONS TAKE YOUR PICK... AND ARRIVE EARLY TO GET A SEAT!
The Forum programme continues in parallel tracks across three conference rooms.
ROOM/TIME THE POINT THE LANCASTER SUITE BROWN SHIPLEY SUITE
in Pavilion in Pavilion
THE BUSINESS MARKETING WORKSHOP
09.30-10.45 MOVE TO MOBILE
OF TICKETING BRAND DESIGN
10.45-11.15 MORNING COFFEE in The Marketplace
DATA: POWER TO WOW! ONLINE v OFFLINE
VISITOR ATTRACTIONS
11.15-12.30
& TOURISM
PREMIUM & VIP SOCIAL MAPS
12.30-13.30 LUNCH in The Marketplace
SPORTS & STADIUM PERFORMANCE
13.30-14.45
TICKETING #2 ANALYTICS
CLOSING DEBATE
14.45-15.30 THE FUTURE OF
THE AGENCY
for
al strategies
Future surviv ..
g businesses.
09.30-10.45 THE POINT future ticketin
PANEL DISCUSSION THE BUSINESS OF TICKETING
FROM WALLED GARDEN TO OPEN FIELD
What value do we put on ticketing businesses in such a dynamic climate? Traditional ticketing
companies have developed by buying the rights for long contracts with sign-on fees. This led to
recurring revenues and growing EBITDA’s. Multiple xREV and xEBITDA have been the traditional
valuation methodology. Open-API distribution platforms typically do not offer sign-on fees or long
contracts – and are valued across customer lifetime valuations (like other SaaS businesses). The
emergence of Silicon Valley and VC/Private Equity money is changing the game. The appetite for
Mergers and Acquisitions is stronger than ever. We’ll discuss some of the key business drivers in our
sector and the impact of new entrants on existing business models. Panellists include:
• Tim Chambers, Managing Director, TJChambers Consultancy, UK
• David Goldberg, Advisor, BookMyShow, USA
• Dr. Marcus Garbe, Managing Partner & Founder, Transaction Consulting, Switzerland
• Betsy Grider, Chief Strategy Officer, Patron Technology, USA
14PROGRAMME
Wednesday 18 April 2018 continued
Case studies in takin
g
ticketing to the mobil
e
09.30-10.45 THE LANCASTER SUITE
DRIVING SALES THE MOVE TO MOBILE
Ditching Tout-Friendly Paper and Moving it all to Mobile – with Refunds!
Islington Assembly Hall – an 800 capacity music and live entertainment venue in London – is the
first UK venue to only sell tickets digitally thanks to a partnership with a music discovery and ticketing
app. Tickets purchased via the app cannot be resold, but a refund service is available for those who
can’t make it to a show.
• Lucinda Brown, Business Manager, Islington Assembly Hall, UK
Facing the Future - How Nimax Theatres Improved its UI and Mobilised Ticket Sales
Nimax installed a new eCommerce platform last August, with impressive results. The Nliven system
was designed from a mobile handset backwards onto desktop, and its intuitive, ergonomic UI
streamlines search, selection and fulfilment. This session follows Nimax' reasons for choosing Nliven,
the installation process, a live demo, and feedback to date:
• Laurence Miller, Commercial Director, Nimax Theatres, UK
• Steven Sunshine, President & CEO, TixTrack, USA
10.45 MORNING COFFEE in The Marketplace – with thanks to
Data-driven customer experie
11.15-12.30 THE POINT nces
USING DATA THE POWER TO WOW!
Three speakers, three perspectives, one goal: Enabling amazing customer experience through
communication, technology and people. Join this session to get real life inspiration on how to put
smiles on the faces of your patrons.
Part I: The impact of happy patrons. Real life examples from New Wolsey Theatre.
• Sarah Holmes, Chief Executive, New Wolsey Theatre, UK
Part II: Knowing data, knowing people and knowing how to delight them.
• Martin Gammeltoft, VP Commercial Operations, Activity Stream, Denmark
Part III: Give all your audience the full experience – beyond Accessibility.
• Kyle Wright, Digital Projects Director, Shubert Ticketing / Shubert Organization, USA
Insights into premium customers
PREMIUM DATA ACCESS ALL ARENAS!
Exceeding the expectations of High Net Worth (HNW) clients, with insights from one of the world’s
leading concierge lifestyle groups:
• Lucy Chillingworth, International Head of Tickets, Ten Lifestyle Management, UK
15THE TICKETING BUSINESS FORUM 2018
Wednesday 18 April 2018 continued
Dynamic Pri
cing, Visitor
and Distribu Attractions
11.15-12.30 THE LANCASTER SUITE tion Strateg
ies…
WORKSHOP: VISITOR ATTRACTIONS
DYNAMIC PRICING: THE PITFALLS AND OPPORTUNITIES FOR VISITOR ATTRACTIONS
Drawing on a selection of case studies including Kidzania (London), Christmas Town in Busch
Gardens (Williamsburg USA), Leolandia (Italy) and Detroit Zoo, our speaker will explore
the application of dynamic pricing / demand-based yield management in visitor attractions and
entertainment – and offer insights into some of the challenges in its application.
• Eric Pastoor, VP Global Operations, Pricetag, USA
VIRTUAL QUEUEING
We explore the evolution of Virtual Queueing vs the premium / priority access model used in visitor
attractions – and draw on wider lessons for ticketing and the guest experience.
• Eric Petrusic, CTO, accesso, USA
DISTRIBUTION MODELS FOR FAMILY TICKETS
To provide global reach into travel markets, the theme park sector is highly geared to ticket
distribution via multiple travel agents and wholesale distributors. Our speaker will share an overview
of the emerging changes in distribution driven by major trends in how families are discovering,
packaging and purchasing their holiday entertainment. Travelparks.com is the Online Travel Agency
part of Parques Reunidos Group. With sales points across Europe including Spain, Italy, France,
Germany, Denmark, Belgium and Norway the division delivers a full Park & Accommodation
experience to visitors including access to Parque Warner Madrid, Mirabilandia, Marineland,
Moviepark, Bonbonland, Bobbejaanland and Tusenfryd among others.
• Urko Puga, Managing Director TravelParks.com / Parques Reunidos, Spain
OPEN MIC ATTRACTIVE ATTRACTIONS
The tourism visitor attraction segment is being challenged and driven by eight core technologies,
claims PWC, the leading leisure consultancy. These are robots, drones, 3D printing, AI, the Internet of
Things (IOT), blockchain, Augmented Reality and Virtual Reality. How will these impact the ticket-
buying experiences down the line? We’ll ask each of our panellists for their thoughts.
12.30 LUNCH in The Marketplace
16THE TICKETING BUSINESS FORUM 2018
Wednesday 18 April 2018 continued
insights from
More unique
sports
the world of
13.30-14.45 THE POINT
SPORTS & STADIUM TICKETING #2
We continue our exploration into some of the key issues in sports ticketing and showcase new
solutions and emerging best practices. Hosted by our expert moderator:
• Rick Jurkiewicz, Head of Ticketing, Rugby Football League
STRATEGY Customer Engagement and Technology Strategy
Monumental Sports & Entertainment owns and operates the Washington Capitals (NHL),
Washington Wizards (NBA), Washington Mystics (WNBA) and Capital One Arena in downtown
Washington, D.C. How is this multi-sport group planning for the future of ticketing?
• Chris Sheap, VP Ticket Operations, Monumental Sports & Entertainment, USA
THE MAJOR (AND MINOR) EVENT Scaling Technology and Solutions for All Sports
Mumbai-based Kyazoonga is India’s first and largest online ticketing company. The company has
made public its intent to support major sports events across the global market.
• Neetu Bhatia, Co-Founder & CEO, Kyazoonga.com, India
IMMERSION The Application of Immersive 3D in Ticket Sales
The level and method of interaction between sports fan and club is undergoing radical change.
• Francis Casado, Co-Founder / Head of Business Development, 3D Digital Venue, Spain
INTERCHANGE Secure Sharing and Selling of Tickets
A white-label, mobile-based technology allows sports teams to solve their ‘no show’ problem, whilst
connecting fans and providing more insights
• Andreas Kienbink, Co-Founder & CEO, keyper, Austria
Come sail with us…
Hong Kong, October 2019
Asia 2019
Drop your business card at registration for an invitation
18PROGRAMME
Wednesday 18 April 2018 continued
Closing debate and
roundtable
14.45-15.30 THE POINT
CLOSING DEBATE THE FUTURE OF THE AGENCY
Ticket agents have been a cornerstone of the industry since its inception. With
the industry landscape evolving from Wild West to more chaotic civilisation,
with live/dynamic data flows requiring more nimble/responsive agencies. The
old allocation model is giving way to multi-channel, real-time sales with control
back to the rights holder. The artist, management, promoter and venue call the
shots with pricing and distribution. So what does the future hold for the
traditional ticketing agent?
Your moderator:
• Jonathan Brown, Chief Executive, STAR (The Society of Ticket Agents and
Retailers), UK
Your panellists include:
• Francis Hellyer, CEO, London Theatre Direct, UK
• David Andrews, Senior Vice President, Shubert Organization, USA
• Yannick van der Voorde, Business Development Director, Oxynade, Belgium
15.30 ROUND UP THANKS - UNTIL NEXT YEAR
16.00 CLOSE of The Marketplace / END OF THE FORUM
Programme correct at 5 April 2018. ©TheTicketingBusiness by Xperiology. E&OE. Programme may be subject to change.
See over for details of
Marketing Workshop
with Dewynters
19THE TICKETING BUSINESS FORUM 2018
Wednesday 18 April 2018
MARKETING WORKSHOP in partnership with
Marketing is Ticketing. Ticketing is Marketing
TheTicketingBusiness team has partnered with leading full service arts and live entertainment
marketing agency Dewynters to co-curate this special workshop on the second day of the Forum
focused entirely on Brands, Marketing and Ticketing. The workshop is open to all delegates but
there’s no reserved seating and limited capacity. For those who want to duck in and out, the coffee
and lunch break aligns with main Forum timelines.
ROOM: BROWN SHIPLEY CLUB SUITE in the Pavilion
10.00 INTRODUCTION WHY MARKETING IS TICKETING…
• James Charrington, CEO, Dewynters
10.15 BRAND DESIGN WHY BRAND IS KEY IN THE CONTENT ERA
Dewynters is renowned for creating some of the entertainment industry’s most iconic
brands, from The Phantom of the Opera to Bat out of Hell. Our speaker looks at the
changing role of creativity in a world where digital, video and animated content is as
important as graphic brands.
• Robert McKenzie, Art Director, Dewynters
• Luke Carlton, Senior Designer & Animator, Dewynters
10.45 Morning coffee in The Marketplace – with thanks to
11.15 ONLINE v OFFLINE MARKETING WHY OFFLINE IS KEY FOR ONLINE SUCCESS
Looking at the importance of offline activity in creating and delivering a highly effective
digital strategy for entertainment marketing. How to use offline and traditional broadcast
channels in cohesion with digital activity. A strong offline activation is the bedrock for a
first class digital campaign - making the most of all channels simultaneously is where it
gets tricky...
• Ben Portnoi, Director of Media and Analytics, Dewynters
11.45 SOCIAL MAPS CLICK TO LISTEN. PLAY TO TICKET
Using insights and analytics to drive sales, fan connection and music consumption.
• Nikoo Sadr, Manager – Interactive Marketing Nordics, The Orchard, Sweden
12.30 Lunch in The Marketplace
13.30 PERFORMANCE ANALYTICS MAKE IT EASIER: CONNECTING SALES & MEDIA DATA
Having worked with venues of all sizes – from 100+ seater theatres to 80,000+
seater stadiums – across the globe, Dewynters discuss how the development of
automation for multi-channel reporting is benefiting entertainment marketing
campaigns, allowing the collection of additional data and thereby creating new
customer insights.
• Ben Portnoi, Director of Media and Analytics, Dewynters
• Anne Ewart, Head of Sales, Ticketing & Insights, Dewynters
14.15 End of Workshop - Rejoin main Forum programme in The Point.
20SOCIAL BOOKING TECHNOLOGY WE ARE CHANGING THE WAY PEOPLE BOOK WITH FRIENDS ON YOUR SITE
THE TICKETING BUSINESS FORUM 2018
MEET THE HOTTIES
Camera Obscura and World of Illusions Vooruit
Liverpool FC Sc Freiburg
European Tour Blackburn Rovers FC
Le Mans Bradford City FC
Society of London Theatre The SSE Arena, Belfast
Circuit de Barcelona Lord’s Cricket Ground
West Midland Safari and Leisure Park Definitive Events
RFU Twickenham British Museum
Internationale Filmfestspiele Berlin Charlton Athletic FC
The R&A Southend United FC
HSV Fußball AFC Bournemouth
Saracens F.C. Southampton FC
Musikhuset Aarhus Fleetwood Town FC
FC Twente DG Theaterproducties
Houses Of Parliament Boyan Art
Exeter Chiefs Hannover 96
British Airways i360 FC Ingolstadt
Norsk Toppfotball ICE Amsterdam
Lawn Tennis Association
Bolton Wanderers FC
A38 ARE YOU HOT
Wasps/Ricoh Arena
AGF ENOUGH?
Sociedade Esportiva Palmeiras
Cork Opera House Are you evaluating upgrades for your
ticketing, CRM or marketing platforms
The Ticket Factory
to be actioned in the next 18 months?
Derby County FC If so, there may be a Hot Ticket for you
Royal Collection Trust to join the Forum in 2019.
Crystal Palace Park Theatre
The Lowry and Quaytickets If yes, contact lizzie@xperiology.com
Queens Park Rangers FC
22THE TICKETING BUSINESS FORUM 2018
Notes
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24t h a n k y o u
A hu g e
o u r 2 0 1 8
to all o f
r s h a r i n g
e a k e r s f o
s p
i n s i g h t s ,
th e i r
i s e a n d
expert
r i e n c e s . . .
e x p eTHE TICKETING BUSINESS FORUM 2018
David Andrews
SENIOR VICE PRESIDENT, SHUBERT TICKETING, USA
David is the Senior Vice President of Shubert Ticketing, the division of the
Shubert Organization responsible for the sale of half the Broadway tickets
each year. Working at the forefront of technology in ticketing, David has
spent his career testing, implementing and optimising new technologies and
advances in live entertainment ticketing. During his tenure at Shubert his
strategic oversight and guidance have facilitated major advances in ticketing
including: consumer sales over the phone, online ticketing, API inventory
integrations and enterprise-level wholesale partnerships. Today, one of
David’s focus areas is spearheading initiatives that fully integrate attendee
and buyer data into the live entertainment experience.
Reto Baumgartner
CMO, TICKETFROG, SWITZERLAND
Founded Ticketfrog in 2016 together with Mike Müller as a spinoff off the
swiss based e-commerce agency MySign. He graduated from the ETH
Zurich, the swiss university for science and technology, and is an expert for
ecommerce, digital branding and social media. He is in charge for
marketing and communication of Ticketfrog.
Franz Blechschmidt
FOUNDER AND MD, SMART PRICER, GERMANY
Smart Pricer’s team of pricing experts provides cinemas, sports clubs and
entertainment venues around the globe with the necessary tools to increase
ticketing revenues and attract more visitors. Franz serves customers in
professional sports, movie theaters and entertainment with demand
real-time price optimization for ticketing sales. Before founding Smart Pricer
he worked for several airlines and consulting companies in Germany in
various management positions, including Lufthansa Consulting, Eurowings
and Airberlin. During this time Franz developed a deep understanding of the
value chain of an airline - with a special focus on commercial excellence. His
passion and desire lies with in the field of innovation and developing new business models. Franz
believes it is time to price smarter and make use of the power of pricing.
26SPEAKERS
Neetu Bhatia
CO-FOUNDER, ZYAZOONGA, INDIA
An investment banker turned entrepreneur, Neetu is credited with creating
the professional entertainment and sports ticketing market in India. Under her
leadership, Kyazoonga has expanded rapidly with global operations in the US,
Caribbean, Europe, UAE and Australia, and has ticketed some of the largest
events, including the recently concluded FIFA U-17 World Cup. An alumnus of
MIT, Neetu was a senior investment banker on Wall Street leading teams at
Bank of Montreal, Lehman Brothers and McKinsey prior to co-founding
Kyazoonga. A former national cricket player, Neetu serves on the Boards of
several not-for-profit organisations in New York City and India.
Mikkel Bjerre
TICKETING & CUSTOMER SERVICE MANAGER, FC KØBENHAVN, DENMARK
Mikkel is responsible for the operation and development of F.C.
Copenhagen’s ticket system, including sale and activation of tickets and
season tickets. Mikkel is also responsible for the customer service
department related to ticket, season ticket sales and loyalty programs,
including the execution of F.C. Copenhagen’s loyalty and benefit program,
VoresKBH.
Jonathan Brown
CHIEF EXECUTIVE, SOCIETY OF TICKET AGENTS & RETAILERS (STAR), UK
Jonathan is Chief Executive of the Society of Ticket Agents and Retailers
(STAR), the self-regulatory body for the entertainment ticket industry. STAR’s
membership embraces all the major primary ticket agents in the UK as well
as many venues and supporting organisations. Members work to a strict
code governing high standards of customer service and information, and a
dispute conciliation service operates to help resolve customer complaints.
STAR also works on behalf of its members through information sharing and
co¬operation on key matters affecting the ticket industry. Jonathan has
represented STAR on ticketing issues in the press and at industry events for
many years.
27THE TICKETING BUSINESS FORUM 2018
Lucinda Brown
VENUE BUSINESS MANAGER, ISLINGTON ASSEMBLY HALL, UK
Lucinda has worked in live music for the past 20 years. Starting as Venue
Manager at Newcastle University Students’ Union, Lucinda then moved on
to Birmingham Academy, Islington Academy and more recently The Forum,
Kentish Town. In between venue management roles, Lucinda was Group
Marketing Manager for both the Academy Music Group and MAMA &
Company. Her most recent position at MAMA was as Business
Development Manager, where she was responsible for managing the venue
marketing team, venue promoters, and supporting the Operations Director
overseeing nine venues, as well as managing partnered events.
Luke Carlton
SENIOR DIGITAL DESIGNER, DEWYNTERS, UK
Luke is Senior Digital Designer at Dewynters. He creates websites, emails,
banners, video content and social content for a variety of European and
International Brands such as Disney, Ubisoft, BBC, Apassionata and
Warner Bros. Working closely with clients, he develops and creates strategic
user focused content with a core focus on UX driven design. He is also well
versed in developing brands online, influencing offline too.
Bob Catt
SR. BUS DEV MANAGER FOR SPORTS & FESTIVALS, EVENTBRITE, UK
Bob worked at both enterprise sized and startup companies in Silicon Valley
before joining Eventbrite in London. Ever since, he has leveraged his passion
for sports, combined with Eventbrite’s best-in-class ticketing and event
technology, to help sports organisations across Europe sell more tickets. He
has worked with League Football Clubs, NGBs, and some of the largest
sports festivals in the UK to provide fully integrated ticketing solutions for
their events.
28powerful ticketing & marketing software
“Exceptional
in quality
and service.”
Since 2007, Ticketmatic has focused on one thing only
to provide the best possible ticketing software for venues.
We are more than delighted that our customers continue to
give us GREAT FEEDBACK and help us to grow. They strongly
appreciate Ticketmatic being EASY TO USE, RELIABLE and
COMPLETE, covering all their requirements.
Nothing better for peace of mind than a rock solid
ticketing system with GREAT PERSONAL SUPPORT!
Hundreds of satisfied customers — over 50M tickets processedTHE TICKETING BUSINESS FORUM 2018
Tim Chambers
MANAGING DIRECTOR, TJCHAMBERS CONSULTANCY, UK
Tim is a Senior Advisor and Consultant for ticketing and the business of live
entertainment. His career experience includes M&A, strategic development
and corporate leadership for various startups and PLCs. Tim is currently
advising a number of international organisations seeking to transform their
business operations within the sector. Available for coffee, will travel.
.
James Charrington
CEO, DEWYNTERS, UK
James began his career in arts marketing at Dewynters in 1989. In 2002,
he started the advertising agency Koenig Englaender in Hamburg, turning
the city’s riverboats and harbour front yellow for The Lion King, as well as
working with visitor attractions and football clubs across Germany. In 2006,
he took responsibility at Stage Entertainment for commercial activity across
Europe. In 2014, he set up Jampot Consulting, working with, amongst
others, the National Theatre and Sonia Friedman on ticketing and
marketing strategies. James returned to Dewynters as CEO in April 2016..
Lucy Chillingworth
INTERNATIONAL HEAD OF TICKETS, TEN LIFESTYLE MANAGEMENT, UK
Lucy Chillingworth has worked for Ten Lifestyle Management for over nine
years, the last three years as International Head of Ticketing. After
completing her BA Hons Arts, Music and Entertainment Management
degree, she spent two years as Marketing Manager for a regional theatre
before moving to Ten. Day-to-day, Lucy is responsible for developing and
maintaining global relationships with box offices, venues and ticket agents.
Her talent focuses on devising operational and online strategies for key
ticketing markets, providing easy distribution channels for suppliers and
great inventory access for Ten’s ever-growing member base.
30SPEAKERS
Gareth Deakin
HEAD HONCHO, OA CONSULTING, UK
Gareth’s background covers stints at major and independent record labels,
event and ticketing technology and working with startups. Following 10 years
running Sony Music UK’s Business Development activities, Gareth now runs
a successful business development consultancy focused on delivering
growth strategies for music, tech and entertainment companies. He spends
most of his days helping very smart people make the ambiguous
commercially viable.
Anne Ewart
HEAD OF SALES, TICKETING AND INSIGHTS, DEWYNTERS, UK
Anne has worked within the sales and marketing world of the West End
theatre for the last 20 years and since joining Dewynters in 2008 Anne has
developed the sales marketing strategies for a wide variety of clients
including Disney Theatrical, Really Useful Group and Wicked. After a year
with the ticketing company London Theatre Direct, Anne returned to
Dewynters July 2017 as Head of Sales, Ticketing and Insights where she
has since been working on a large scale data project with her team to
automate reporting, thereby allowing realtime analysis and insights for
campaign planning.
Sergi Figueres Moert
CEO AND CO-FOUNDER, WORLDCOO, SPAIN
Sergi Figueres Moret is the CEO and Co-Founder of Worldcoo. He has
Degrees in Law Business Administration (UAB), and a Masters in
International Relations (IBEI). After several years working in different banks,
in the marketing and international areas, and in a consultancy firm, in 2012
Sergi founded Worldcoo together with Aureli Bou.
31a t s t a d i a ?
Loo k i n g
THE STADIUM BUSINESS SUMMIT
12213 JUNE 2018 EMIRATES OLD TRAFFORD
JOIN US BACK IN MANCHESTER ON 12213 JUNE
FOR THE NO. 1 STADIUM SECTOR MEETING
WWW.STADIUMBUSINESSSUMMIT.COMSPEAKERS
David Franklin
HEAD TICKETING TEC & MARKETING, PALÉO FESTIVAL NYON, SWITZERLAND
David Franklin is Head of Ticketing Technology and Marketing at Paléo
Festival Nyon, Switzerland’s largest open-air event with an audience of over
210,000 each year. David has been involved in the music business for the
past 10 years and is looking forward to what new technologies such as
blockchain may bring in terms of consumer protection, as this is one of his
main concerns regarding ticket sales.
Martin Gammeltoft
VP, COMMERCIAL OPERATIONS, ACTIVITY STREAM, DENMARK
Martin Gammeltoft is heading the commercial side of Activity Stream and is
responsible for the Live Entertainment vertical. He comes from a
background in concert services and ticketing and is passionate about
helping venues and organisers turn data into business success and
exceptional customer experience, without having to take in the full
complexity.
Dr Marcus Garbe
MANAGING PARTNER & FOUNDER, TRANSACTION CONSULTING, SWITZERLAND
Marcus has over 20 years’ experience as a Managing Director,
Entrepreneur and Consultant. He has profound industry expertise in the
Live Entertainment and Ticketing sector – successfully completing
numerous M&A transactions in this field – and worked as an advisor for
several blue-chip firms and other companies. One of his recent transactions
was the Jetticket Software trade sale to CTS-Eventim Group, where he was
the exclusive advisor to Jetticket’s shareholders. Previously, Marcus has
worked for ifo-institute, Roland Berger 8, Partner, argonauten (WPP),
REPLY, Ticketcorner and has founded diverse startups.
33THE TICKETING BUSINESS FORUM 2018
Siamak Ghofrani
CEO & CO-FOUNDER, TICKETRUNNER, GERMANY
Siamak founded NEONSPLASH an established worldwide well known brand in
over 60 Cities with shows in Ibiza and attendees above 20.000. After selling
the company he built Ticketrunner, a brand ambassador software for events
that integrates with major ticketing providers. Ticketrunner allows organisers to
easily create their own brand ambassador program via their own ticketing
provider, allowing their fans to earn exclusive rewards through social actions like
content sharing or selling tickets to their peers.
Daniel Gidney
CHIEF EXECUTIVE, LANCASHIRE CRICKET CLUB AND EMIRATES OLD TRAFFORD, UK
A sports industry CEO for over 12 years, Daniel launched the first ever cricket
bond within £12m fundraising to build and operate a new 150 bedroom Hilton
hotel. Daniel built a strong team of leaders with many achievements to their
name. He has achieved record cumulative profits of over £10m Ebitda
(turnaround from previous cumulative £9M losses) Daniel has secured Ashes
Tests in both 2019 and 2023, ICC World Cup semi-final and 4 pool games in
2019 and host venue for the new T20 tournament in 2020. Daniel’s previous
role was as CEO at the Ricoh Arena. The venue went from a £3.2m loss to over
£3 million ebitda. In 2011 he won Midlands Business Person of the Year and
2014 Trafford Business Person of the Year. He has a MBA from Durham and is
the youngest ever district councillor for Stratford upon Avon at 25.
David Goldberg
ADVISOR, BOOKMYSHOW, USA
David is a long-time ticketing and live entertainment executive, having
previously been Executive Vice President/Office of the Chairman at
Ticketmaster - one of two executives charged with overall global leadership
– overseeing strategy, M&A, business development as well as sales and
marketing. As a Consultant he assisted AEG with strategy and the launch of
AXS and has worked with ticketing startups in various phases, from early-
round venture backing to private equity led growth stages. In working with
BookMyShow he’s helping connect Western IP owners (sports, theatre, music,
family shows, etc) to opportunities in India.
34SO YOUR
PRODUCT GOT
454,991 LIKES.
NOW TURN THEM
INTO ORDERS.
SAP® for Retail helps you
predict, anticipate and
deliver engaging shopper
experiences in the moment.
So you can convert insights
into sales. And get the
right products to the right
customers, right now.
sap.com/retail
© 2018 SAP SE or an SAP affiliate company.
All rights reserved.THE TICKETING BUSINESS FORUM 2018
Marie Goldman
CO-FOUNDER, PIKTICAL, UK
Marie is Co-Founder of Piktical, a truly innovative leap forward in digital
ticketing, providing a central hub where tickets are secured and accessed using
facial recognition. A serial entrepreneur with a first-class degree in
management and over 17 years of working as a consultant, Marie describes
herself as someone who finds it impossible to resist the urge to try to fix the
world – one problem at a time. Her life-long love of live music is what ultimately
led Marie to the creation of Piktical. She believes that it’s high time the ticketing
world was brought into the 21st Century.
Fred de Graff
COMMERCIAL DIRECTOR, DG GROUP, NETHERLANDS
Fred de Graaf has been the Commercial Director of the DG Group since 1
August 2017 and is a well-known person in the theatre business in the
Netherlands. After a 10-year career as a Service Manager in the
Automotive industry, he switched in 1996 to Theatre. He has worked as a
Service Manager, Box Office Manager and General Manager in various
theatres, experience he’s combined to offer Consultant services to theatre
producers. For the last 10 years he served as Business Development
Manager at Eventim Nederland, responsible for Sales, B2B partnerships
and special projects such as a pilot ‘dynamic pricing’ for a major musical
and the implementation of ticketing software on the Dutch market for major
football clubs.
Andy Grant
CHIEF TECHNOLOGY OFFICER, AVENTUS PROTOCOL FOUNDATION, UK
Andy has over a decade’s experience building and designing ticketing
infrastructure and joined Aventus – a touting and counterfeit solution for
the event ticketing industry – as Head of Product earlier this year. Andy is
former CTO of Ticketlogic – an online ticket agency operating in six countries
and turning over more than £6 million, Founder of Glue Works – a ticketing
technology startup focused on building SaaS applications for ticket vendors
and promoters, and Chief Operating Officer of Entertainment Intelligence
– a big data, B2B SaaS company operating in the complex world of global
music sales and marketing.
36a proven, Mobile-first Ticketing System
User-tested ergonomic Consumer Interface, optimized across all
platforms and devices, extensive Channel Management,
truly flexible pricing, integrated Revenue Management.
Please see our presentation - THE MOVE TO MOBILE
(09:30-10:45 Wednesday 18th April), visit our stand for a demo,
and www.tixtrack.com for more info,...THE TICKETING BUSINESS FORUM 2018
Betsy Grider
CHIEF STRATEGY OFFICER, PATRON TECHNOLOGY, USA
Betsy Grider heads strategic planning and corporate development at
Patron Technology with the aim of delivering the premiere live event
enterprise technology platform. Prior to joining Patron Technology, she built,
launched, and led NASCAR’s Technology Development and Integration
division. During her tenure at NASCAR, she led projects to bring Vision AI into
Pit Road Officiating, launched Twitter’s first sports partnership, and played
an integral role in building the NASCAR Digital Media business. Betsy’s
sports career began at Duke University where she served as the Sports
Photography Editor for The Chronicle. She then managed Advertising for the
Chicago White Sox prior to joining NASCAR.
Francis Hellyer
CEO, LONDON THEATRE DIRECT, UK
Francis co-founded London Theatre Direct in 1999. From being one of the first
ticket websites, LTD has grown to become one of the biggest ticket companies in
the UK. In 2017, LTD celebrated its 18th birthday with a star-studded charity gala
in aid of the Make A Difference Trust and a summer-long marketing campaign.
Francis has long championed open ticket inventory and ticket technology and the
bespoke tools built to power LTD and other major ticket brands now form part of
Finale, the soon to be launched API and blockchain driven box office and ticketing
system. While celebrating 18 years of LTD, Francis founded the HACK/TIXX
developer and hacker community, working on creating the next generation of
ticketing businesses focussed on blockchain, artificial intelligence, machine learning and big data.
Richard Hilton
HEAD OF CUSTOMER SUCCESS, SECUTIX, UK
Richard Hilton is currently the Head of Customer Success for SecuTix, a
Swiss- based SaaS Ticketing and Hospitality Solution. Prior to this, Richard
spent three years working for UEFA, where he was responsible for the
internalisation of Ticketing and Hospitality operations for the UEFA Super Cup,
UEFA Europa League Final, UEFA Champions League Final and UEFA EURO
2016. Richard’s background as a senior member of the white label
Ticketmaster team has meant working on many large-scale projects both
domestically and internationally. Having been involved in large-scale events in
over 10 countries, multiple currencies, multiple languages and multiple genres,
Richard’s expertise is wide – from small events where effort is needed to sell tickets, through to
managing incredible demand for a low amount of inventory.
38You can also read
