Building Mobile Apps with ServiceNow - Paris, Sep. 2020
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Building Mobile Apps with ServiceNow Paris, Sep. 2020
Building Mobile Apps with ServiceNow Table of Contents 1 Purpose of the document . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 How to use this document . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3 Native mobile clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3.1 Mobile Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3.2 Now Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3.3 Onboarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 4 Navigation tab bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 4.1 Naming conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 4.2 Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 5 Applet launchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 5.1.1 Applet launcher concept . . . . . . . . . . . . . . . . . . . . . . . . 7 5.1.2 Applet launcher structure . . . . . . . . . . . . . . . . . . . . . . . . 7 5.1.3 Applet launcher header . . . . . . . . . . . . . . . . . . . . . . . . . 8 5.1.4 UI sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5.1.5 Icon section/Navigation UI section . . . . . . . . . . . . . . . . . . 9 5.1.6 Item section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 5.1.7 Chart section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 5.1.8 Media section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 5.2.1 Campaigns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 5.2.2 Global search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 5.2.3 Applet launcher quick actions . . . . . . . . . . . . . . . . . . . . .15 5.2.4 Applet launcher examples . . . . . . . . . . . . . . . . . . . . . . . 16 6 Applets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 6.1.1 List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 6.1.2 Item stream segments on list . . . . . . . . . . . . . . . . . . . . . 24 6.1.3 Item streams on list . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 6.1.4 Grouped list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 6.1.5 Employee directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 6.1.6 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 6.1.7 Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 6.1.8 Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 6.1.9 URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 6.2.1 Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 6.2.2 Screen field types . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 6.2.3 Activity stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 6.2.4 Related list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 6.2.5 Applet configurations . . . . . . . . . . . . . . . . . . . . . . . . . 32 7 Actions and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7.1 Swipe actions location . . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.2 Footer actions location . . . . . . . . . . . . . . . . . . . . . . . . . 35 7.3 Top menu actions location . . . . . . . . . . . . . . . . . . . . . . . 36 7.4 Jump to navigations . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.5 Smart buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 September, 2020 2
Building Mobile Apps
with ServiceNow
Table of Contents (Continued)
8 UI styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
9 Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
9.1 Applet icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
9.2 Navigation icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
10 Using color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11 Item views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
12 Native features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
12.1 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
12.2 Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
12.3 Geolocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
12.4 Push notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
12.5 Siri shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
12.6 Deep linking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
13 Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
14 User acceptance testing . . . . . . . . . . . . . . . . . . . . . . . . . 44
15 Branding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
15.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
15.2 Apple iOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
15.3 Google Android . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
16 Integrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
17 Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
18 Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
19 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
19.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
19.2 Working with MDM and MAM . . . . . . . . . . . . . . . . . . . . . 47
September, 2020 3
Building Mobile Apps with ServiceNow 1 Purpose of the document The ServiceNow platform enables you to create powerful mobile experiences. However, creating these experiences for mobile is different than building for desktop. You need to think about the form factor and usability of the device to optimize for mobile users’ behavior and expectations. This document is meant to guide ServiceNow mobile app creators on using best practice mobile design and product principles to create consumer grade mobile experiences. 2 How to use this document This document is organized into sections focusing on different aspects of mobile app configuration. It is not meant to be read cover-to-cover, but looked at individual sections for tips, recommendations, and best practices. As you configure and finalize your apps, refer back to the sections of this document to align with how our designers and product managers optimize the ServiceNow platform for the Now Mobile, Agent, and Onboarding apps. In addition to this document, reviewing the pre-configured apps created by ServiceNow’s BUs is recommended before creating from scratch. 3 Native Mobile Clients ServiceNow platform supports 3 Native clients in the store. All the apps have the same capabilities, but the app name gives indication on the persona and usage. ServiceNow’s approach to app design aligns with how users work in consumer mobile apps. Each app specializes in a specific area of the platform. These specialized apps give your users the best experience, providing them with what they need in that moment. The idea is to keep each app focused on a specific set of tasks to facilitate quicker interactions. When building custom apps, consider the use case and user persona. Understanding that will guide you on the best native client to place your app configurations. service agents who need to work remotely. September, 2020 4
Building Mobile Apps
with ServiceNow
3.1 Mobile Agent
ServiceNow Mobile Agent delivers out-of-the-box, mobile-first experiences for
the most common agent workflows, making it easy for agents to triage, act on
and resolve requests on the go.
Use the ServiceNow Agent mobile app to update records, coordinate with
coworkers, and get work done. Deploy the Mobile Agent app for
• Resolve an incident • Coordinate with co-workers
• Track or catalog assets on • Manage approvals
Agent your instance • View your work schedule
3.2 Now Mobile
Now Mobile allows employees to find answers and get stuff done across IT, HR,
Facilities, Finance, Legal and other departments, all from a modern mobile app
powered by the Now Platform®.
Enable your users to submit incidents and requests, manage tasks, and access
company resources from anywhere using the Now Mobile app. Deploy the Now
Mobile app if your users need to regularly perform these tasks while away from
their desk or out of the office:
• Submit and view requests and • Upload images and attachments
issues to ServiceNow records
• Submit approvals • Search people, knowledge
Mobile
• Edit their profile articles, and catalog items
• View a personalized home page • Request help from Agent Chat
• View and complete tasks
3.3 Onboarding
ServiceNow® Mobile Onboarding empowers new hires to complete tasks, view
content, and get help across departments - including IT, HR, Facilities, Finance,
and Legal - all from a single native mobile app.
Enable your new hires to complete your onboarding processes and get up to
speed quickly and easily. Deploy the Mobile Onboarding app for new hires who
need to complete onboarding tasks:
• Complete onboarding to-dos • Chat with an agent
Onboarding • View relevant media sections • Receive notifications
• View relevant banners defined by from your instance.
your administrators
September, 2020 5
Building Mobile Apps with ServiceNow 4 Navigation Tab Bar The navigation bar displays multiple icons, called navigation tabs. Configure these tabs to navigate to applet launchers or an applet Work Inventory Articles Notification Settings within your mobile applications. The navigation bar contains a Settings and Notification tabs. Removing these tabs is possible, but prevents your users from accessing important information and features of the app. Consider changing the order in which they appear in the navigation bar rather than removing them. 4.1 Naming Conventions Give your navigation tabs a descriptive name that provides context. Avoid generic names like “Home” or “Apps”. Note the limited space available for titles in the navigation bar. When testing your application, watch for titles that do not completely display on the navigation bar. The navigation bar can display up to five icons. If you have added more than five, a “More” icon is added to display the additional icons in a list. Try to limit your navigation bar to five icons to avoid requiring your users to take this additional step. Make sure tab bar icons are visually consistent and the text length is balanced. 4.2 Ordering Ordering should be determined by level of importance top to bottom and left to right. September, 2020 6
Building Mobile Apps with ServiceNow 5 Applet Launchers 5.1.1 Applet Launcher Concept With an applet launcher, users can access applets in a variety of formats, as well as search, do quick actions, and find user information. An applet launcher can be accessed at the bottom of the app or through a navigation button. An applet launcher can be defined based on context for example – FSM, ITSM, Finance, Timesheet etc. or to be divided to smaller use cases for example My work, My Inventory, My cases. The navigation bar is limited to 5 tabs. If you exceed this limitation, the last tab on your navigation bar is a “More” tab that will display the remaining tabs as a list. Limit your navigation bar to 5 or fewer tabs to prevent a cluttered appearance and ensure your users can easily see the available options. You can use role restriction to further limit the number of tabs on your navigation bar. The Required Roles field on an applet launcher controls which users can see the launcher. Use this restriction to ensure your user only see tabs relevant to their work. Use capital case for your titles. For example, “Team Members”. Limit the length of your titles so they are not cut off when they are displayed in the navigation bar. If you intend to support multiple languages, consider the length of titles in each of the languages you intend to support. Design your applet launchers to provide information and direct your users to other screens where they perform their work. The applet launcher should not be where users perform most of their tasks. 5.1.2 Applet Launcher Structure Applet launchers contain a configurable header, and UI sections to provide access to applets in several formats. • Note that screen space is limited on mobile devices. Try to limit the information displayed to what your users will need while working remotely. Also consider placing the most used information towards the top of the applet launcher, so you users can find what they need most often without needing to scroll down. Order your sections according to how frequently they are used. Place high usage and important information left to right and top to bottom. September, 2020 7
Building Mobile Apps
with ServiceNow
5.1.3 Applet Launcher Header
The header of the applet launcher defines how the title of the screen
a Home header
appears and what information is shown in the header. The available
9:41 a Name
header types are Home and Generic. Review the two header types to Hello Danielle b Profile
determine which best suits the content you want to present to your users. Search for Services, Articles, or People c Search
The header may include a header function. For example, in the first tab if
the header type is Home you can add a user profile image and show the
b Generic header type
users profile. If the header type is Generic for example a store you can
9:41 a Title
add a shopping cart icon and navigate to the shopping cart. People b Action
Search for services, articles, or people c Search
Home Header c More
actions
Use the Home header type for the first launcher a user sees when logging
into an app. The title of the home header is customizable and can include
the full or partial name of your user. You can combine a static string
together with the name. For example, Hello John or Welcome John Smith.
Generic Header Type
Title of a Generic applet launcher is a static string that you define. For
example, My Work, People, Knowledge.
*Note: in New York and Orlando using the name variable will correlate
with default name setting in your instance.
5.1.4 UI Sections
UI sections display applets and record information on your applet launcher 9:41
screen. The available UI section types are Chart, Icon/navigation, Item, Hello Danielle
Search for services, articles, or people
Media and Campaign.
Diversity, inclusion and
• Keep consistency in how you use section types in your app. For example, if belonging
Media
you use icon sections to access record information, do not use those icon Read Our
Journey
sections to initiate actions. If you use horizontal card sections for actions, do
How can we help you?
not use those sections to show record information.
Icon section
• Limit scrolling where possible. Prioritize the icons, and information your Ask a Request IT Knowledge HR Label 5
question assistance base information
users need most and place those items towards the top of the page. Limit
vertical item sections to three or four items. Recommended for you See All
New New
• Group items within a UI section contextually. For example. Icons relating to Submit travel expenses Travel
Lorem Ipsum is simply dummy text of the Lorem Item section
incident management are easier to find when placed in the same UI section. printing and typesetting industry.
By Monica Geller Text 2
• Configure your user’s most used actions as quick actions or navigation bar
items. These options are accessible at the bottom of the screen regardless Services Information For Me Notifications Settings
of where in the launcher the user scrolls.
• Limit your applet launcher to 5 or fewer sections.
•U
se a section as the launching point of a workflow. If a section has a significant
number of records to scroll through, consider linking to a list of records instead.
September, 2020 8
Building Mobile Apps
with ServiceNow
5.1.5 Icon Section/Navigation UI Section
Icon/Navigation section displays applets using the icon that is defined in
each applet. Users can tap on an icon to list, maps, calendars, and more.
You can create a section header to give an indication of the types of
actions within the section. If your applet names are self-explanatory, you
can omit this header and save screen space.
Navigation UI sections are the next generation of the icon section. Use
Navigation UI sections instead of Icon sections to provide the flexibility
to redirect to applet launchers, as well as applets. Navigation UI section
functionality may be extended in future releases.
Vertical Vertical
• If the data is actionable, take advantage of the “count” feature so the
My Incidents 8
user knows how many records are in the drill down. It is great for task
information as well as larger datasets.
Grouped Incidents 15
Horizontal
• Use this section type to display many applets in one horizontal view.
Limit the applet name character count to 20 or fewer characters so it
does not get cut off. Use this section type to group related applets that Horizontal
do not require counts.
• If there are more applets in a section than will fit on the screen, users
can scroll horizontally to view all the applets. Limit the number of My Grouped My WOT Grouped Task Map
Incidents Incidents WOT
applets in a horizontal section to 4 or fewer to prevent users from
needing to scroll.
5.1.6 Item Section
• Item sections display records which require the user’s attention, such as
high priority or overdue items, and unassigned tasks. Users tap on an
item to see additional record information or take actions.
• Use the “hide section when empty” option to hide sections when they
do not have information to display. However, in some cases you may
want to show an empty section. A missing section may cause the user
to lose context or not understand why a section doesn’t appear. For
example, a to-do list.
• Item sections can include a “see all” button, which opens a full list of
records. The same item view is used for the item section and list view.
Make sure that the item view selected is displayed correctly in both the
section and the list. The height of cards in horizontal sections are limited.
• Based on the use case, If the cards are self-explanatory or the card
consists of a full card image, a title and a See All button might not be
needed. You can define to remove them from the item section header.
September, 2020 9
Building Mobile Apps
with ServiceNow
Vertical
• Use vertical sections when you want to display a limited number of
My team See All
records within the applet launcher. Vertical item sections are good
Engineering
for records like critical tasks where you want the user to see details
Erica Martin
as soon as they land on the page Associate Software Engineer
• Vertical sections display one or more records at a time. Users can Engineering
view more records by scrolling vertically. Jennifer Bowers
Software Engineer
• Avoid overwhelming your users with too many records in a section.
Engineering
If your users primarily use tablet mobile devices, okay to show more
Christine Glazer
records in the section. Senior Software Engineer
• Since the section only displays a few records, use data sorting to
ensure your highest priority records are visible. Users can tap the see
all button to see a full list of records.
• In cases where you do not want to limit the number of records in
a vertical section, place the section at the bottom of your applet
launcher. This placement prevents the user from needing to scroll
past a large section to access other sections.
Horizontal
• Use horizontal item sections to display a discoverable number of
Recommended for you See All
items you want the user to see.
• Horizontal item sections can be used to create a menu for core app Service Help article
purposes. For example, use these sections for “help with an issue”, Submit travel expenses Travel policy
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“Create case” or “Book Conference Room.” sed, blandit augue. Cras ullamcorper sed, blandit augue. Cras ulla
bibendum bibendum. Duis tincidunt urna bibendum bibendum. Duis ti
non pretium porta. Nam condimentum non pretium porta. Nam cond
• To enable a horizontal item section for core app purposes, a new vitae ligula vel ornare. Phasellus at ligula vel ornare. Phasellus a
table needs to be created that holds the information. You then be semper turpis. Nunc eu tellus tortor.
Etiam at condimentum nisl, vitae sagittis
Nunc eu tellus tortor. Etiam a
nisl, vitae sagittis orci. Done
able to create a data item and list view of the new table. “List Item” orci. Donec id dignissim nunc. Donec elit nunc. Donec elit ante, eleifen
ante, eleifend a dolor et, venenatis venenatis facilisis dolor. In fe
Navigation functions can be used to enable the drill down into the facilisis dolor. In feugiat orci odio, sed sed lacinia sem elementum q
lacinia sem elementum quis. Aliquam consectetur, eros et vulputa
mobile enabled service portal form. consectetur, eros et vulputate euismod, nunc leo tempor lacus, ac rh
nunc leo tempor lacus, ac rhoncus neque eros nec lacus. Cras lobortis
eros nec lacus. Cras lobortis molestie faucibus.
faucibus.
September, 2020 10Building Mobile Apps
with ServiceNow
5.1.7 Chart Section
Use chart sections to display time series, single score reporting charts, 9:41
and performance analytics scores. Charts give your managers or owners
Hello Kelly
indications on trends or items which require their attention.
Search for services, articles, or people
• Users can access a chart applet from a chart section within an applet
launcher. The chart section displays a preview of the chart, which users
My Team Incidents KPIs
can tap to access the chart applet using a navigation function.
All incidents per team & priority
• Use a single score chart section to display reports and performance
1200
analytics scores.
• A single score chart section supports horizontal and vertical view. Use 800
a vertical view when you want all scores to be visible on the screen
without scrolling, or when your titles or values are long. Horizontal views 0
Team 1 Team 5 Team 9 Team 13
work best with score names and values short enough to fit on screen.
Use a horizontal view when you want to display several scores in a
scrollable section. My Team WOTs KPI
WOTs per priority
• Add a section title if the charts are not self-explanatory, or you need to
group multiple charts under a single title.
Critical (115)
Low (105)
• You can configure report section so that a user can tap a score to Moderate (85)
display its records. From there, users can see additional information and High (40)
Planning (5)
take actions.
• Use a chart section of type report to show a Time Series report, a bar
chart, or a donut chart. The Time series chart in the ALP can be tapped
and the user can drill into the chart applet. The chart applet allows the My
WorkTeams Dashboards
Inventory Articles Notification Settings
user to interact with the chart, zoom, filter and more.
• Optimize your dashboard to match the screen format for devices your
users use to access the app. You can optimize your charts for viewing on
phone or tablet devices. For example: Single score vertical chart section
• Use horizontal sections to take advantage of screen space.
4%
% of cases resolved in first response
• Place multiple charts in a chart section. These charts will appear
side by side in wider format screens.
Single score horizontal chart section
Real-time
100
My Team Incidents
3% Jul 2020
September, 2020 11Building Mobile Apps
with ServiceNow
• Consider the number of reports presented in mobile. Present only the
most used and useful reports to make navigation easier and avoid a
cluttered user experience.
• For better visibility and performance, consider limiting the time frame
of the information. Don’t overload with unneeded information for the
mobile use cases.
• Due to device limited space the X/Y axis labels might be truncated
depending on device and orientation. We recommend testing with
different datasets. Consider limiting the # of bars in the chart preview in
some cases. In some cases, only the label prefix will be shown, consider
making sure it is descriptive.
• In addition to navigation tabs, you can also configure navigation
sections to navigate to your applet launchers.
9:41 9:41
All incidents per team & priority
1200 Hello Kelly Hyderabad
Search for services, articles, or people
800
Incidents KPIs
Open incidents per team
0
1200
Team 1 Team 5 Team 9 Team 13
800
My Team WOTs KPI
0
WOTs per priority
Team 1 Team 5 Team 9 Team 13
Critical (115)
Low (105)
Moderate (85) WOTs KPI
High (40)
Planning (5)
Breached SLAs
1200
800
Other Teams Dashboards
0
Amsterdam San Diego Hyderabad 10:15 AM Jun 25
33% 10 33%
My team incidents Recently solved My Team Incidents
Work Inventory Articles Notification Settings Work5(35%)Inventory
Jul 30 Articles Notification Settings
September, 2020 12Building Mobile Apps
with ServiceNow
5.1.8 Media Section
Media sections display an image or video. Users can tap a media section
to navigate to another screen.
• Add a media section to the top of your applet launcher or create an
applet launcher specifically for multiple media sections.
• Use media sections to display welcome messages, or company messaging.
Welcome to ServiceNow
• Media sections can display a single line header, and up to two lines of
We're delighted you're joining our diverse and
additional to text. You can define a navigation function and the text to talented team.
Learn more >
appear on the navigation button.
• Media sections can display video from YouTube and Vimeo streaming
services.
• Restrict visibility of your media sections by role, user, or conditions to
ensure users only see what’s applies to them. For example, you could
create an onboarding message that displays only for employees who
just signed in. You could also create a “see you next week” message that
displays a week before an employee’s start date.
• Media sections are also a way to add a static company logo to the top
a Video
of your applet launcher if further branding is desired
5.2.1 Campaigns
Use campaigns to deliver messages and important information to your
users. Users can interact with the promotional displays by viewing videos,
being redirected to web pages, or navigated to defined areas on their
mobile device.
Mobile campaigns enable you to share curated content using a scrolling
list of images in a carousel format. You can mix any of three card types b Image
in the carousel: video, image, and text. At the bottom of the carousel
images, dots represent up to eight images and numbers more than eight
images. You can choose for the mobile campaign to automatically scroll
the cards or to manually scroll them yourself. Get The App!
With Now Mobile, employees can get stuff done from a
modern mobile app powered a the Now Platform.
It is recommended to place the campaign component at the top of your
first tab ALP, ideally present no more than 5-7 content cards and keep
the card visualization within the same color theme to avoid users visual
fatigue. c Text
You must have the HR Service Delivery Content Delivery plugin [com.
sn_content_delivery], installed to create a mobile campaign.
Use campaigns when delivering multiple messages to your user while Happy Pride Day!
using the HR Service Delivery Content Delivery plugin. For other use cases
like single messages, company branding and when not using HR plugin
consider using the Media Section.
September, 2020 13Building Mobile Apps
with ServiceNow
5.2.2 Global Search
Configure your application launchers with a global search bar to
9:41
give your users the ability to quickly find people, catalog items, and
knowledge base articles within your mobile applications. The search bar Search for services, article… Cancel
appears in the header of your application launcher.
People Services & Items Articles
A search bar’s field can contain placeholder text. Keep this text short to
ensure that the text does not exceed the length of the search bar.
Search filters
You can add additional application search sources to enrich your mobile
applications. For example, Incidents, Cases, Requests.
Voice Search
You can also enable voice search,
which uses a mobile device’s native
speech recognition capability.
Depending on your mobile device’s
operating system, the voice
recordings you create with the
voice search feature are sent to
Google or Apple to be processed
into a text query. ServiceNow does
not have control of the recording
once it has been sent.
Photo Search
Configure photo search to give
your users the ability to use their
device’s camera to perform image-
based searches using the objects
around them.
To take advantage of image
recognition in your mobile
applications, you need a Firebase
account with the Google Vision API
enabled. Google Firebase account
and the Google Vision API are
third-party services that must be
subscribed to separately.
September, 2020 14Building Mobile Apps
with ServiceNow
5.2.3 Applet Launcher Quick Actions
Quick actions provide your users with a shortcut to an item or action in
your mobile apps. Quick actions appear under a plus icon at the bottom a Quick actions with icons
of the applet launcher page. This button remains on the bottom of the
Action 1
page regardless of where a user scrolls to remain easily accessible. Quick
actions are best used for tasks users need to preform regularly. Action 2
• In cases where only 1 action is configured in the Quick Actions menu, you Action 3
can define a specific icon to be displayed.
Action 4
• Limit quick actions to required or frequently used actions based on the
Action 5
purpose of your applet launcher. Chat is a good example for using a
quick action. Cancel
• Keep consistency of quick actions on your Applet Launchers.
b Quick actions without icons
Action 1
Action 2
Action 3
Action 4
Action 5
Cancel
September, 2020 15Building Mobile Apps
with ServiceNow
5.2.4 Applet Launcher Examples
Example 1
Actions which appear in all the
ALP screens should appear in the
quick actions and will be avilable
from the ... in the top.
Dispaly an image using a media
section in the top of the ALP with
an engaging action. Like in this
example the image can include
the action and engage the user to
tap on the image.
Use the icon section to enable
users to easily access applets.
Use an item section to recomend
items to the user.
September, 2020 16Building Mobile Apps
with ServiceNow
Example 2
9:41
Hello Brandon
Search for services, articles, or people
Dispaly an image using a media
section in the top of the ALP to
add look & feel to your app. In this
example tapping on the image will
not navigate to any other screen,
To-do items See all so no call to action appears on
the image.
Upload profile photo
Overdue 1 day Use a vertical item section if you
want the user to see all his to do
items on the screen.
Watch security compliance video
Due in 2 days
Open requests
Work in progress REQ4929301
Apple iMac
$1,999 | Est. delivery 02-24-20
Timesheets
Services My Stuff Notifications Label
September, 2020 17Building Mobile Apps
with ServiceNow
Example 3
Use a chart section to show
the importent KPIs user should
track. Add a title in case it adds
additional informaiton and helps
the user with orientation.
Use a vertical icon section with
count to show the user clearly
his relevent applets. Presenting
the count will help him realize if
he should navigate to the list for
additional detials.
• In this example, a title for the
icon section was not added,
use it only if it adds value to
the user.
September, 2020 18Building Mobile Apps
with ServiceNow
Example 4
9:41
Hello Helen
Search for services, articles, or people
Dispaly an image using a media
section in the top of the ALP to
add look & feel to your app. In this
example tapping on the image will
not navigate to any other screen,
New topics just for you so no call to action appears on
Discover the image.
The value of the known issue database- Use a vertical item section to show
with Gil Pantofaro
the user the topics related to him. A
4542 Views title is not added to the item section
as the title of the media section
By Ariel Shadmon
provides the title for the screen.
Wellness Newsletter - Healthy Tips and
Recipes
4,757 Views
By Cosmin Irimia
Security compliance video
4542 Views
Work Inventory Articles Notifications Settings
By Ariel Shadmon
September, 2020 19Building Mobile Apps
with ServiceNow
Example 5
9:41
Work
My Tasks See All Create a visual view of the tasks
that the user should act upon by
In Progress WOT0020015 In Progress using an item section in the top.
Router repair or replace fan KX12000 Router Upgrade
Unity Hospital Unity Hospital
Opened by Inbal Litvin Text 2
My Team Tasks See All
New WOT0020322 New
Upgarde sensors and firmware Install JK20 Infusion Pump
Ravinia Hospital Lockwood Clinics
Opened by Mary Miller Text 2
My Schedule Additional applets are presented
using a vertical item section.
Map View
Timesheet
Work Inventory Articles Notifications Settings
September, 2020 20Building Mobile Apps
with ServiceNow
Example 6
9:41
Hello Steve Brand the app and tailor to your
unique company identity.
Search for services, articles, or people
Use a campaign section to deliver
multile messages to your users in a
carosel format.
Back to the office
Now employees can get back saftly with the mobile app
My approvals 2 Use a vertical icon section with
count to show the user clearly
his relevent applets. Presenting
My requests 1 the count will help him realize if
he should navigate to the list for
additional detials.
COVID-19 team health status • In this example, a title for the
icon section was not added to
10:15 AM
keep a clean view.
33% 39 25
KPIs can provide an informative
Sick employees In quarantine Returning to work
picture, consider using them not
2(8%) May 5
only for mangers use cases.
For you Team Services Articles More
Get emergency help See all
September, 2020 21Building Mobile Apps
with ServiceNow
Example 7
9:41
Team Brand the app and tailor to your
unique company identity.
Dashboard by team location Create a dashabord to provide an
overview of your team.
Provide drill down to additional
dashabords views such as team
TLV AMS SD HYD
location.
Team availability
Ordered by status
Use a pie to provide a clear
overview, tapping on the pie will
Available -
Working (82) allow the users to see the actual
Unavailable - records and take actions if needed.
Sick Leave (32)
Unavailable -
Other time off (30)
Reported cases
Reported COVID-19 cases by day
1200
800
For you Team Services Articles More
0
September, 2020 22Building Mobile Apps
with ServiceNow
6 Applets
Applets are collections of screens within your mobile app, designed for a
specific task. Each applet provides one or more screens, which your users
see when they select an applet.
Applet Types
There are several available applet types designed to present actions and
information to your users in different ways. Consider what information and
actions a user needs to take, and select the applet type that best suits
their needs.
6.1.1 List
Use a list to provide a list of records. Lists display in a card format, showing a
Work in progress WOT0020015
limited selection of the information in the record.
KX12000 Router Upgrade
Carefully consider what record data is important to present on the list Cyberdyne Inc. 2019-01-05 12:00:00
2200 Powell Street, San Francisco, CA
screen. Each field added to a record’s pattern increases the space needed
to display the record. Using fewer fields will allow you to present a greater On hold WOT0050019
number of records on your lists on the same screen. When you have RT1000 Router Replacement
determined which fields, you want on your list, select an item view that best Cyberdyne Inc. 2019-01-08 09:00:00
2200 Powell Street, San Francisco, CA
displays that information.
Assigned WOT0050022
List screens have a filter option to give users the ability to find items in the list
Server T4100 floor B1.930 down
matching criteria they define. This filter is done on the local device and filters
Cyberdyne Inc. 2019-01-08 09:00:00
only the records retrieved based on the item view fields. Consider hiding the 2200 Powell Street, San Francisco, CA
filter to save screen space in situations where the filter does note add value.
Use top menu functions to navigate to a screen, group by a specific field.
You can also open a URL, start a phone call, or navigate to another screen.
For example, you can add top menu functions to call your support number or
open your company web site. Consider top menu functions for actions that
affect an entire list, like an “approve all” action.
Use swipe action functions for record specific actions. Users access swipe
actions by swiping a record to the left or right.
You can configure a list screen to request user input (Parameter) before the
List item parameters
list appears. The list uses this input, for example, to perform a search and
display the results in the list. You can also adjust the UI input parameter type. Work in progress WOT0020015
For example, it can be a QR barcode scan or date field Other examples KX12000 Router Upgrade
include using an input on a list of incidents allow the user to select attributes Cyberdyne Inc. 2019-01-05 12:00:00
2200 Powell Street, San Francisco, CA
such as severity, priority, group and more. Note that lists containing large
Company name | date Number
results can impact performance. Consider using data item conditions in
addition to the user input to limit list sizes. Short description
The architecture of a list view is extremely flexible and provides many Status Address
configuration options. Please see below.
September, 2020 23Building Mobile Apps
with ServiceNow
6.1.2 Item Stream Segments on List
A list can be made up of multiple item stream segments. You can use Item Stream Segments on List
different segments to convey different sections to the user. For instance,
“open” cases as the first segment and “closed” cases as the second. Open Closed
However, it is important to note that if using a vertical applet count, the Work in progress INC0020470
count only displays the numbers of the first segment. Performance degradation - low disk
space
Segments act as a tabbed interface to display different types of Cyberdyne Inc.
information in your list screen. Use segments to organize information into Megan Anderson
related sections, which help your users find what they need quickly. A
Awaiting approval INC0020475
list may contain any number of segments. Only three segment titles can
Keyboard is broken
appear on your list screen at once. Avoid a negative performance impact Acme Corporation
and provide a cleaner user experience by limiting to three or fewer Daniel Miller
segments.
Pending INC0020482
6.1.3 Item Streams on List Unable to log in to computer
Acme Corporation
A list or list segment can be made up of multiple item streams. An item Robert Geller
stream can have a separate data item and master item. Therefore, you
Work in progress INC0020491
can display multiple tables/views in one list. For example, “My To Do’s”
Computer reboots unexpectedly
can include Approvals, Tasks, and assigned cases. The sort & order of Cyberdyne Inc.
the list is configured on the field “interleave order”. Note, Studio does not Megan Anderson
currently support this and is a platform only feature.
Consider using similar item view formats for your item stream to give your
list a uniform appearance. Because these lists contain data from multiple
tables, the filter options may contain many filter elements, which may
impact performance. Consider hiding the filter on these lists, or create a
curated experience using a selective filter option that can be achieved
by defining a category per item stream (Incidents, requests, work order Item Streams on List
tasks, etc.).
1 - Critical WOT000074125
KX12000 Router Upgrade
2020-12-05 12:00:00
Work in progress INC0020470
Performance degradation - low disk
space
Cyberdyne Inc.
Megan Anderson
Pending INC0020482
Unable to log in to computer
Acme Corporation
Robert Geller
2 - High WOT000074125
Wireless access is down
2020-01-08 07:30:00
September, 2020 24Building Mobile Apps
with ServiceNow
6.1.4 Grouped List
Use a grouped list to provide an easily navigable view of a list of items
grouped by a field. For example, you can display a list of incidents
grouped by category or priority. You can configure grouped lists to
navigate to a second list showing the records in the selected group.
6.1.5 Employee Directory
Employee directory applets
typically provide a list of
employees, customers, or other
contacts, but are not limited to
9:41
user records. Employee directory
Employee directory
displays information from a record Search for people
Megan Anderson
along with an icon or image. Solution Consultant
My manager See All Customer Support Smart buttons
• Use functions to give your users Email
Maria Davies
megan@servicenow.com
a Email
the option to communicate using Director of Customer Support
Business Phone
your mobile device. You can +1 999-555-1212
Phone
Title See All
configure functions to enable Location
Location
Annie Williams 2225 Lawson Lane, Santa Clara, CA
phone calls, email, and SMS Senior Solution Consultant
messaging. Manager
Maria Davies
Megan Anderson
• Add actions to your employee Solution Consultant LinkedIn
URL
https://www.linkedin.com/megan
directory to provide options
Andrew Richardson Private Home Phone
like navigation to an employee Solution Consultant +1 999-991-0001
location or contacting them
via phone or SMS message.
You can provide additional
information, such as a web link
to a LinkedIn profile. You can also
connect to the user records of
the employee’s reportees and
managers.
• User records can contain sensitive information. Carefully consider what
information to display in the applet. Consider what users or roles are
given permission to use the applet.
• You are not limited to user records. You can use this applet type
anywhere you would like to display an image along with record
information. For example, you could use this applet type to display a
catalog item with an image, header, and short description.
September, 2020 25Building Mobile Apps
with ServiceNow
6.1.6 Calendar
Use a calendar applet to provide a list of time sensitive
2018 August 2018 Sep
information in a calendar format, such as holiday schedules or M T W T F S S
scheduled tasks. Users can see a calendar view with indicators 29 30 31 1 2 3 4
5 6 7 8 9 10 11
for dates that relate to your records. You can see information 12 13 14 15 16 17 18
on these records in a card view interface below the calendar. 19 20 21 22 23 24 25
26 27 28 29 30 31 1
• You can configure swipe actions on the card items below your
2 3 4 5 6 7 8
calendar to access quick actions like deleting a record or
Security Training
change its state. Event Meeting
Decline Accept a Swipe
actions
• You can configure top actions in the calendar applet for more 11:00
12:00
Setup the configuration
Work Order Task
complex or global actions, such as creating an appointment.
• The records you select to display in the calendar applet need
both a start and end date to display in the applet.
• Displaying too many items in a calendar can create a bad
user experience and impact performance. Consider using a
filter on your data item. A filter can ensure that only the most
relevant information displays on your calendar.
• Calendar applets can display records from multiple tables.
Use similar card views for each record type shown in a
calendar for a consistent experience.
6.1.7 Map
Use map applets so that your users can see location-based
information on a map from their mobile app, such as daily
routes or facility locations. The map screen includes a card list
to display additional information for records shown as pins on
the map.
• For a record to be represented with a pin on the map
interface, the record must contain a field that includes a 6.1.8
8 Map
a Multiple pin
location from the Locations (cmn_location) table. 3
grouping
b Single pin
• Displaying too many pins on a map can create a bad user
experience and impact the performance of your mobile
application. Consider using a filter on your data item to ensure
c Item
that only the most relevant information displays on your maps. card view
September, 2020 26Building Mobile Apps
with ServiceNow
6.1.8 Chart
Use a chart applet to give your users access to pre-configured mobile
9:41
dashboard views for reports and analytical data on their mobile device.
Chart applets display reports and performance analytics widgets charts.
All incidents per team & priority
• You can configure charts to link to lists, so your users can tap on a chart
Tap the sections to view details
to display a list of relevant records.
• The chart applet can display time series report and Performance
Analytics latest score widget, used in the web-based UI.
1000
• Displayed reports and widgets contains the settings and configurations
as defined in the instance.
750
6.1.9 URL
Use a URL applet to open a URL from within a ServiceNow mobile
Axis Y
application. Configure relative URLs to direct to pages within the
500
ServiceNow platform, such as a service portal pages or knowledge
base articles. Configure an external URL such as your company’s
commercial site.
0
Team A Team B Team C Team D
Consider URL applets to link pages with complex logic, such as catalog
items in a service portal page. When using URL screens to link to other
pages, consider the design and color of those pages to give your users
an experience consistent with your mobile applets. Critical High Moderate Low
Use native instead of web pages when possible. Web pages are not
necessarily designed for use on mobile devices and may not provide the Work Inventory Articles Notification Settings
best experience for your mobile users.
September, 2020 27Building Mobile Apps
with ServiceNow
6.2.1 Form
Use form applets to display the content of a single record. You can Work in progress WOT0020015
configure functions on form applets to allow users to make edits and take KX12000 Router Upgrade
Cyberdyne Inc. 2019-01-05 12:00:00
actions. Form screen supports top menu functions, footer functions, and 2200 Powell Street, San Francisco, CA
a Segmented
smart buttons. Details Activity Related Lists
control
Parent
b
You can configure access to forms directly from an applet launcher icon WO00010017
Navigation
to Parent
or navigation bar tab, or as a secondary screen in a list, map, or calendar. Location
2200 Powell Street, San Francisco, CA
c Smart button
Use a form as a secondary screen to provide record detail on a specific
Use Part Close Complete d Footer actions
item, for example, an incident record on a list of incidents.
• Screen space is limited on mobile devices. Try to limit the information
displayed in mobile forms to what your users need while working
remotely. Also consider placing the most used information towards the
top of the form, to help your users find what they need without having to
scroll down.
• Forms can contain multiple segments. Segments act as a tabbed
Work in progress WOT0020015
interface to display different types of information in your form screen
KX12000 Router Upgrade
help to filter and organize information. A form applet may contain any Cyberdyne Inc. 2019-01-05 12:00:00
number of segments. 2200 Powell Street, San Francisco, CA
- The Android version of the apps display up to three segment titles on Details Activity Related Lists
a form screen at once. Additional screens can be access by scrolling
horizontally. TS Taylor Smith 10:30
- The iOS version of the apps can display up to five segment titles Lorem Ipsum is simply dummy text of the
printing.
on a form screen at once. If there are more than five segments, a
“More” segment displays to display the remaining segments. Limit the Thu, 28 Dec
number of segments to improve usability. Wider segments are easier Attachment
to tap.
Gal Gadot 11:35
- In both operating systems, try to limit your forms to 2-3 segments
to avoid negative performance impact and provide a cleaner user
Order45218.pdf
experience. 40.24 KB
September, 2020 28Building Mobile Apps
with ServiceNow
Form screens can include segments from the following types: activity 9:41
stream, related lists, embedded List, details screens.
Back My tasks
• A form header can display an item view.
Work in progress WOT0020015
• The header item view can act as a navigation button. Use this feature
KX12000 Router Upgrade
in forms to navigate back to a parent record. When configuring your Cyberdyne Inc. 2019-01-05 12:00:00
header for this purpose, be sure to include the parent record ID and 2200 Powell Street, San Francisco, CA
indication that navigation is available. Details Activity Related Lists
• Form applets can be created independently from lists and other applet
Parent
types. For example: WO00010017
- In a home applet launcher, you can configure the employee image to
Location
navigate to a form record displaying the user profile. 2200 Powell Street, San Francisco, CA
- Configure an entry in an item section to navigate to a form. Actual travel start
2019-02-20 08:46:23
- Configure an option in an employee profile navigate to the
employee’s manager profile. Actual travel duration
58 minutes
• A form can be standalone or be navigated from a list, map, calendar
Duration
screen. In case the form is not standalone, the item view which appears 28 days 22 hours and 12 minutes
in the form header can match the item view in the previous screen or
include different fields.
Consider hiding the form screen name to make a form generic, and Use Part Close Complete
reusable in different contexts. For example an applet displaying a User
record has a screen name of “Employees”. If you remove the name, this
Work Inventory Articles Notifications Settings
form could be used in other areas of your app to display user records that
are not necessarily employees.
September, 2020 29Building Mobile Apps
with ServiceNow
6.2.2 Screen Field Types
Use screen fields to improve the usability of your form details screen.
a Checklist
Keep your form screen focused. Do not overload your form with more
Have user try accessing a different
information than your users need to perform their tasks. If many screen website
fields are necessary, consider dividing the content into different forms or Have user try accessing another
segments. browser
Use Screen UI Policies when showing fields on the details screen, give your Have user try going online and offline
users the information they need when they need it. For example, show
Reject reason only if the state is Rejected.
b Attachment
• Checklist
- Checklists are a platform component that will also render in the app. My driver license
Checklists can be used for to do’s and tasks.
• Attachment
- The attachment screen field presents attachments added to the
record. The field also provides controls to delete and rename
attachments. This is useful for cases where there are a small number
of attachments.
- You can combine an Attachment screen field with a footer function of c Video
upload attachment. For example, Task of “Upload your profile photo.”
On the Form screen add an upload attachment button and allow the
user to see the uploaded image with the Attachment screen field.
• Video
- Use a video field to embed a video within the form.
- Video content cannot be hosted on your instance. Use externally
hosted videos on Youtube or Vimeo. d Image
• Image
-U
se an image field to embed an image in the screen.
• HTML
- The HTML field replicates the HTML field type in platform. Use an HTML
field to display formatted text, including bold, italicized, or resized text.
-U
se an HTML field when need to add information to a screen based
on an HTML field within your instance. The component works best with e HTML
limited information as the height of the HTML field is limited. Style
Relocation Agreement
your HTML content to match the style of the app to have a coherent Lorem Ipsum is simply dummy text of the printing
and typesetting industry. Lorem Ipsum has been the
design. industry's standard dummy text ever since the
1500s, when an unknown printer took a galley of
type and scrambled it to make a type specimen
book. It has survived not only five centuries, but also
the leap into electronic typesetting, remaining
essentially unchanged. It was popularised in the
1960s with the release of Letraset sheets containing
Lorem Ipsum passages, and more recently with
desktop publishing software like Aldus PageMaker
including versions of Lorem Ipsum.
September, 2020 30Building Mobile Apps
with ServiceNow
- HTML fields are not intended to display an embedded website. Doing
so can result in unpredictable behavior. Consider using a URL screen
to direct your users to the original site in these cases.
- HTML fields are based on WebView components, which have
limitations on the supported behaviors. For example, Javascript is not
supported, and web page errors are ignored. Test your HTML fields
to ensure that any required behaviors are supported. If you have
requirements that are not supported in an HTML field, consider a URL
screen to direct users to a site containing that content.
Footer actions can have dependencies to show or not show based on
a user’s interaction. This includes tapping videos, images, URL screen
navigations checklists and attachments. Creating this dependency will
only show the footer function once the screen field is interacted with.
Examples include, tapping on a URL or watching a video where a footer
function then becomes visible. As well a checking items off a checklist
and then visualizing a footer function to close the task.
6.2.3 Activity Stream
Use an activity stream segment when you want to show the history
Work in progress WOT0020015
of updates for a record. Activity streams also allow your users to post
KX12000 Router Upgrade
information such as additional comments, work notes, files, or images. Cyberdyne Inc. 2019-01-05 12:00:00
Use activity stream segment for records where update history is 2200 Powell Street, San Francisco, CA
important. Incidents and requests that have pending activity should Details Activity Related Lists
include the activity stream segment. However, if you are looking at a user
profile record, activity stream may not be needed.
TS Taylor Smith 10:30
You can add an Activity stream as a segment in a Form screen or have it
Lorem Ipsum is simply dummy text of the
as a standalone screen. printing.
The term “activity stream” may not be understood by some users.
Thu, 28 Dec
Consider renaming this tab to a term your users are familiar with, such as
Attachment
“Updates”, “History”, or “Notes”.
Gal Gadot 11:35
Order45218.pdf
40.24 KB
September, 2020 31Work in progress WOT0020015
KX12000 Router Upgrade
Cyberdyne Inc. 2019-01-05 12:00:00
2200 Powell Street, San Francisco, CA
Building Mobile Apps Details Activity Related Lists
with ServiceNow Affected CIs 0 a Related
lists
Work Order Tasks 21
Task SLA 2
6.2.4 Related Lists
Use related lists to display related information Work in progress WOT0020015
Work in progress WOT0020015
KX12000 Router Upgrade
to the record. This is great to use when you Cyberdyne Inc. 2019-01-05 12:00:00
KX12000 Router Upgrade
2200 Powell Street, San Francisco, CA Cyberdyne Inc. 2019-01-05 12:00:00
have more than 1 related list the user will need 2200 Powell Street, San Francisco, CA
Details Activity Related Lists
to see. The user will see the list of related lists Details Activity Parts
a Related
and the count of records in each list. Affected CIs 0
lists b Embedded
lists
Work Order Tasks 21
If there is only one related list to show, you may
Task SLA 2
want to consider using an embedded list. This
will directly display the list view as a segment
on the form and will save the user a tap.
Work in progress WOT0020015
KX12000 Router Upgrade
6.2.5 Applet Configurations Cyberdyne Inc. 2019-01-05 12:00:00
2200 Powell Street, San Francisco, CA
Details Activity Parts
b Embedded
Filters lists
9:41
List screens have a filter option to give users the ability to find items in the list
matching criteria they define. This filter looks for records that matches the Cancel Filters Apply
filter criteria on the records stored in the database.
Product description
Filters appear by default on any list and include all the fields defined in the
card configuration (item view).
Admins can customize the filter fields by adding or removing fields, Delivery date
Any date
changing fields order, or selecting different picker types according to data
type of the filter fields. Approval Manager
Any
Consider hiding the filter to save screen space in situations where the filter
Color
does not add value.
Any
Build an Effective Filter Configuration Price
$5 - $5000
When you create a new list or map, the instance creates a filter that includes
the same fields selected in the card in the same order, and assigns the system
default pickers according to the data types (eg: date field will show as a Start- Quantity
End picker). From To
$ - $
By using the filter configuration in Studio, admins can change field order, add
or remove fields (in case they want user to have different fields than the ones
Clear
included in the item view) and assign picker types which are more appropriate for
the field’s intent (For example, set date field to a single date instead of a range
when looking for all employees born on a specific date).
If you are looking for a way to search across multiple fields, use the keywords
special filter field.
If a list includes multiple item streams or multiple segments it is likely that the
default system configuration will need to be edited to provide a better clarity.
Ensure your users know how to filter each item stream, which fields can be filtered
September, 2020 32You can also read
