BEST COVERAGE AND VALUE - Your Home. Our Commitment - Elevate Home Warranty
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Your Home.
Our Commitment.
BEST
COVERAGE
AND VALUE
IN UTAH
GUARANTEED!
801-804-5132
W W W . E LE VATE HW . C O M
TOTALLY ELEVATED PLAN
Having an Elevate Home Warranty protects your budget
from unexpected home repairs and expenses.
See page 3 for full list of covered items.
ATTIC & WHOLE
HOUSE FANS
Cost to repair: $300
Cost to replace: $600
SPRINKLER SYSTEM
& TIMER
Cost to repair: $250
TOILETS
Cost to repair: $200
Cost to replace: $350
AIR CONDITIONING
UNITS
PLUMBING Cost to repair: $500
Cost to repair: $250 Cost to replace: $5,000
GARAGE DOOR OPENERS
Cost to repair: $200
Cost to replace: $350
ELECTRICAL SYSTEM
Cost to repair: $200
Cost to replace: $1,500
MICROWAVE WATER HEATERS
Cost to repair: $150 Cost to repair: $350
Cost to replace: $350 Cost to replace: $2,500
KITCHEN REFRIGERATOR
Cost to repair: $500 FURNACES
Cost to replace: $2,000 Cost to repair: $300
Cost to replace: $4,000
OVEN/RANGE/COOKTOP
DRAIN STOPPAGES
Cost to repair: $350
Cost to replace: $1,500 Cost to repair: $250
DISHWASHER GARBAGE DISPOSAL WASHER & DRYER
Cost to repair: $300 Cost to repair: $100 Cost to repair: $300
Cost to replace: $1,000 Cost to replace: $250 Cost to replace: $1,000
AVERAGE RETAIL HOME REPAIR/REPLACEMENT COSTS
“We have had a home warranty through Elevate for the past 4 years and we've relied on their services
several times. Our home is 16 years old and we've had major appliances that have needed to be
replaced. It's a simple process to initiate a service call through Elevate. We have been so pleased with
Elevate's service that we just renewed our annual warranty for the next year!”
- Darylin J.
1HOW TO USE YOUR
ELEVATE HOME WARRANTY
READ THE CONTRACT, MAINTAIN YOUR
KNOW YOUR COVERAGE SYSTEMS & APPLIANCES
Additional coverages can be added Keep your systems and appliances
up to 30 days after closing. properly maintained to ensure
coverage.
CALL US FIRST YOU’LL PAY A
WHEN SOMETHING FAILS SERVICE CALL FEE
When a system or appliance fails, call When service is needed, you will pay
Elevate first, or open a service request a service call fee to Elevate for us to
online. dispatch a Service Pro to your home.
ELEVATE WILL SEND A CONTRACTOR WILL
CONTRACTOR TO YOU REPAIR OR REPLACE
One of our amazing Customer Care Once the diagnosis of an issue is confirmed,
Representatives will connect you with Elevate will work with the Service Pro to
a qualified Service Pro who will schedule determine repair or replacement options.
with you directly.
CLAIM HOTLINE AVAILABLE Repaired. Replaced. Elevated.
We are here for you 24/7 Your Home. Our Commitment.
“We have had a home warranty with Elevate for going on
3 years, and we cannot say enough about the reasonable
cost, professionalism, response time and overall
satisfaction with the contractors they've sent us.”
- Joe M.
2PLANS AT A GLANCE BES T PL AN
TOTALLY
BA SIC ELEVATED ELEVAT ED
$400 $500 $600
SERVICES
Re-key Service
HVAC Tune Ups
AC & HEATER
Air Conditioner
Furnace
Swamp Cooler
Freon Recapture/Recharge
!
n e w HVAC Incompatibility Coverage
PLUMBING
Drain Line Stoppages
Pipe Leaks
Toilet Bowls, Tanks, Mechanisms
Shower/Diverter Valves
Sump Pump
Recirculating Pump
Instant Hot Water Dispenser
Angle Stop/Gate Valves
Water Heater
Whirlpool Bath Pump/Motor
Shower Heads & Arms
Tankless Water Heater
Interior Hose Bibs
Exterior Hose Bibs
Pressure Regulator
Faucets
ELECTRICAL
Electrical System
Ceiling & Exhaust Fans
Attic & Whole House Fans
Smoke Detector
Carbon Monoxide Detector
APPLIANCES
Dishwasher
Oven/Range/Cooktop
Microwave
Garbage Disposal
Trash Compactor
Kitchen Exhaust Fan
Kitchen Refrigerator
Kitchen Refrigerator Ice Maker
Washer & Dryer
MISCELLANEOUS
Garage Door Opener
Central Vacuum Motor
e w ! No Fault Coverage
n
!
n e w Sprinkler System & Timer
3 One Pre-paid Service Call ($65 value)SINGLE OPTIONS (upgrades) CHECK OUT OUR
Washer / Dryer (per set) $100 NEW COVERAGES
Kitchen Refrigerator $75
(built-in, or freestanding)
Included in Totally Elevated Plan:
Additional Refrigeration (up to 4 units) $60
Septic System (per tank) $75 SPRINKLER SYSTEM & TIMER
Covers leaks and breaks of PVC lines (unless caused
Septic Tank Pumping (per tank) $35
by freezing), sprinkler heads, bubbler heads,
Pool/Spa Equipment $190 timers, gate valves, shut-off valves, solenoid, and
Salt Water Pool/Spa Equipment $350 other remotely activated control valves.
Well Pump $100
Water Softener $75 HVAC INCOMPATIBILITY COVERAGE
Elevated Pipe Leak Coverage $100 When EHW replaces an R-22 condenser or air
handling unit, if any replacement parts become
Orange Upgrade $50
incompatible with the existing equipment due to
Guest House/Casita (basic coverage) $150 changes in the federally mandated refrigerant
! standards (R22 to R410A) EHW will pay to upgrade
n e wSprinkler System & Timer $80
! or modify the existing covered air conditioning
new
HVAC Incompatibility Coverage $150
equipment to maintain compatibility and to meet
!
new
Brand for Brand Appliance Upgrade $200 the new federal standards.
MULTI FAMILY HOMES Add on for $200:
Basic Coverage
Duplex $600 BRAND FOR BRAND APPLIANCE UPGRADE
Provides additional coverage on all kitchen
Triplex $850
appliances including refrigerator by matching for
Fourplex $1100 brand and color up to $10,000 in the aggregate.
Elevated Plan - Add per unit $100
Totally Elevated Plan - Add per unit $200
TO ORDER:
NEW CONSTRUCTION
Basic Coverage Visit: ElevateHW.com
Single Family Home $525 Call: 855-349-8824 (toll free)
Condo/Townhome/Mobile Home $500
Email: CustomerCare@ElevateHW.com
4BASIC PLAN COVERAGE - SAMPLE CONTRACT
Only items specifically listed under our Basic Coverage below are covered under this Service Contract. Any
reference herein to items “not covered” by this Service Contract is for clarification purposes only, and shall not
be deemed as a comprehensive list.
NOTE: Additional coverage options and plans are available for purchase. See page “9” for additional options.
INTERIOR PLUMBING SYSTEM
THIS SERVICE CONTRACT COVERS
Mechanical parts and components that affect the operation of the following items:
Natural Gas or Electric Water Heaters up to 50 gallons
Leaks and Breaks of Interior Waste, Gas, Water, Vent Lines and Drains
Circulating Hot Water Pump
Drain Line Stoppages
Interior Plumbing Valves: Shower/Tub Valve, Diverter Valve, Ball Valve, Gate Valve
Toilet Bowls, Tanks, Wax Ring Seals and Mechanisms (toilet replaced with white builder’s standard if necessary)
Permanent Sump Pump - located within the perimeter of the foundation (ground water only)
RECOMMENDED UPGRADE Select Elevated or Totally Elevated plan to include coverage for these additional items:
Shower heads, shower arms, faucets (replaced with chrome builder’s standard if necessary), interior hose bibs, exterior
hose bibs, pressure regulators, tankless water heater, whirlpool bath pump, and motor. Toilets replaced with like
quality up to $300 per occurrence.
Note:
1. EHW will only be responsible for covered plumbing repairs through unobstructed ceilings, walls and floors and will not be
responsible for repair of access hole.
2. EHW will pay $500 maximum for diagnosis, repair, or replacement of items located in or below concrete slab and items
encased or covered by concrete.
3. EHW shall only be responsible for one sewer stoppage clearing for each main sewer line, secondary waste line, and/or
toilet. EHW will clear stoppages which can be cleared with a standard sewer cable through an existing clean-out located in
the home not requiring excavation. EHW will not clear a drain or sewer line by accessing a vent or removing toilets. EHW
will not be responsible for costs associated with camera scoping a line to diagnose the issue.
4. EHW is not responsible for any damages due to back flow, or stoppages that are caused in whole or in part by damaged,
broken, or collapsed lines that exist beyond the home’s foundation, stoppages that cannot be cleared with cable,
stoppages caused by, or related to roots or the infiltration of other outside foreign objects, costs related to diagnosis of the
stoppage, or the access or installation of a ground level clean out.
5. Limit of $800 maximum for the diagnosis and repair of Tankless, Direct Vent or Power Vent Water Heaters.
6. When replacement of Water Heater is required, customer will be responsible for code upgrade items including flues and
vents, expansion tank, earthquake straps, gas/water flex lines, drip leg and any other code items determined by Service
Contractor. See Orange Upgrade on page 10 for additional coverage for these items.
5AIR CONDITIONING
THIS SERVICE CONTRACT COVERS
Mechanical parts and components that affect the operation of the following items:
Primary Ducted Electric Central Air Conditioning (multiple units covered)
- Condensing Unit
- Evaporative Coils (including thermostatic expansion valves)
- Compressor
Thermostats (replaced with builder’s standard)
*Evaporative Cooler Motor, Pump, Float Assembly, Pulleys, and Belts
Air Source Heat Pumps
Air Handling Unit Wiring
Disconnect Boxes Breakers
Accessible Ductwork Pre-Season Tune-Up
RECOMMENDED UPGRADE Select Elevated or Totally Elevated plan to include coverage for these additional items:
Elevated Plan: Freon recapture/recovery and recharge.
Totally Elevated Plan: Freon recapture/recovery and recharge. HVAC Incompatibility Coverage (see page 11 for more
details.)
Note: *$500 Limit in the aggregate on Evaporative Cooler. Up to $20 per pound for refrigerant. This Service Contract
only covers Air Conditioning Systems that are the main source of cooling for the primary living space of the home. EHW
will cover up to $500 maximum for diagnosis, repair or replacement of accessible ductwork. Coverage provided for air
conditioning units not exceeding five (5) tons per unit.
CENTRAL HEATING SYSTEM
THIS SERVICE CONTRACT COVERS
Mechanical parts and components that affect the operation of the following items:
Primary Natural Gas Furnace (multiple units covered) Air Source Heat Pumps
Thermostat (replaced with builders standard) Electric Radiant Heater
Accessible Ductwork Boiler
Note: This Service Contract only covers Heating Systems that are the main source of heat for the primary living space of
the home, with capacity not exceeding five (5) tons per unit. EHW will cover up to $500 maximum for diagnosis, repair or
replacement of accessible ductwork. Coverage for diagnosis, access and repair or replacement of any radiant heat,
boiler, is limited under this Service Contract to a maximum of $1,500 in the aggregate.
6KITCHEN APPLIANCES
THIS SERVICE CONTRACT COVERS
Mechanical parts and components that affect the operation of the following items:
Dishwasher - All parts and components affecting the heating or cleaning operation of the unit.
Oven/Range/Cooktop - All parts and components affecting the heating or self cleaning operation of
the unit, including hinges and seals.
Microwave - All parts and components affecting the heating operation of the unit.
Trash Compactor
Instant Hot Water Dispenser
Garbage Disposal
RECOMMENDED UPGRADE Select Elevated or Totally Elevated plan to include coverage for these additional items:
Kitchen Refrigerator: Mechanical parts and components that affect the cooling operation, including refrigerant
recapture, recovery, and recharge; ice maker; beverage dispenser.
Dishwasher: Racks, baskets and rollers.
Oven/Range/Cooktop: Handles, knobs, dials, clocks, interior lining and rotisserie.
Microwave: Clocks, shelves, interior lining.
Trash Compactor: Removable buckets, lock and key assembly.
Note: Maximum for diagnosis, repair or replacement of a Refrigerator is $2,000. Maximum for diagnosis, repair or
replacement of a Oven/Range/Cooktop is $2,000. When replacement of an appliance is required, EHW will attempt to
replace with equipment comparable in features, capacity, and efficiency but we are not obligated to match for
dimensions, name brands and/or color/finish and will contribute up to $75 towards installation costs. See coverage
upgrade options for Brand for Brand Appliance Upgrade.
INTERIOR ELECTRICAL SYSTEM
THIS SERVICE CONTRACT COVERS
Mechanical parts and components that affect the operation of the following items:
Interior Wiring Fuse and Breaker Panels
Plugs Conduit
Switches and Fuses Junction Boxes
Electrical Boxes Circuit Breakers
Bathroom Exhaust Fans Ceiling Fans (replaced with builder standard if necessary)
RECOMMENDED UPGRADE Select Elevated or Totally Elevated plan to include coverage for these additional items:
Whole House Fans, Attic Fans, Smoke Detectors, and Carbon Monoxide Detectors.
7GARAGE DOOR OPENER
THIS SERVICE CONTRACT COVERS
Mechanical parts and components that affect the operation of the following items:
Garage Door Motors Capacitor Push Arm Receiver Unit
Eye Sensors Carriage Switches
RECOMMENDED UPGRADE Select Elevated or Totally Elevated plan to include coverage for these additional items:
Rollers, Hinges, Springs, Remote Transmitters, and Key Pad.
CENTRAL VACUUM MOTOR
THIS SERVICE CONTRACT COVERS
Central Vacuum Motor
NO FAULT COVERAGE
THIS SERVICE CONTRACT COVERS
Breakdowns caused by unknown defects and conditions that predate the effective date of this contract such as 1.)
insufficiently maintained systems, 2.) rust or corrosion, 3.) mismatched systems, and 4.) improper installation or repair
so long as the mechanical failure was not known, was not caused by the current contract holder, and would not have
been detectable by a state certified home inspection or a visual inspection and simple mechanical test. A visual
inspection is an observation of the covered item to verify that it is structurally intact, without missing parts, and
without damage or conditions that could cause imminent failure (i.e. corrosion, sediment build-up, mechanical
damage, etc.). A simple mechanical test consists of operating the covered item and performing simple diagnostic tests
to ensure that it operates properly and without irregular sounds, smoke, or other abnormal outcomes. A home
inspection qualifies as a visual inspection and simple mechanical test.
Note: The No Fault Coverage is intended to cover unknown pre-existing conditions caused by the previous owner. For
purposes of determining whether a breakdown was caused by an unknown pre-existing condition, EHW will accept a
licensed contractor’s written diagnosis or a state-certified home inspection as proof that the problem was unknown so
long as the inspection was performed within 60 days of the effective date and so long as the contractor/inspector uses
industry standard diagnosis guidelines. For example, HVAC industry standards suggest that a properly functioning A/C
system should have a temperature differential split between 16 degrees and 22 degrees. A temperature split differential
higher or lower than that standard should not be considered to be in “working condition” in the contractor’s/inspector’s
written report. This coverage is not intended to take responsibility for normal maintenance and proper use of appliances
and equipment by the contract holder. The contract holder must have all known pre-existing defects correctly repaired
by a service professional and deliver to EHW any paid invoices evidencing the repairs before the defective item can be
covered by this contract. This coverage also does not cover undersized systems.
8 4RE-KEY SERVICE
THIS SERVICE CONTRACT COVERS
For the standard service call fee, EHW will re-key up to six keyholes, including deadbolts and provide up to four copies
of the key.
Note: EHW is not responsible for picking locks. Locks must be standard residential locks. We will not replace doors,
doorknobs, or handles. Properties outside of these counties will be assessed an additional fee; Weber, Davis, Cache, Salt
Lake, Utah, Summit, Wasatch, Tooele, Iron and Washington.
PRE-SEASON TUNE-UPS FOR
AIR CONDITIONING AND HEATING UNITS
THIS SERVICE CONTRACT COVERS
Air Conditioning Unit: For the standard service call fee, EHW will perform one basic A/C tune-up in accordance with
local industry standards. EHW will calibrate thermostat, check freon levels and system pressures, EHW will also test
temperature split, perform amp draw on condenser motor, evaporator motor and compressor, clean condenser coils,
check condensate lines, clean or replace filters (must be supplied by owner), clean and tighten electrical connections,
check contactors, test capacitors and safety switches.
Heating Unit: For the standard service call fee, EHW will perform one basic heating tune-up in accordance with local
industry standards. EHW will calibrate the thermostat, check heat operations, clean and tighten electrical connections,
clean or replace filters (must be supplied by owner) inspect pilot system, test safety switches, clean burners, and test
limit switches.
Note: Tune-ups are covered for 1 unit. Any additional units inspected will require an additional $30 service call fee unit.
Properties outside of these counties will be assessed an additional fee; Weber, Davis, Cache, Salt Lake, Utah, Summit,
Wasatch, Tooele, Iron and Washington. If a contractor determines that a repair is needed while performing tune-up an
additional service fee will be required to perform repair. AC tune-up may only be scheduled between March 1st and May
1st. Heating unit tune-up may only be scheduled between October 1st and December 1st. Homeowner is responsible for
scheduling tune-ups online at ElevateHW.com.
BUYER UPGRADE OPTIONS
Homeowner may elect to receive additional protection and coverage on one or more of the following items by requesting
the specific additional coverages and making additional applicable payment at closing of sale. Coverage is limited to
buyer only.
WASHER AND DRYER - $100 (PER SET)
This option covers all parts and components that affect the operation.
9KITCHEN REFRIGERATOR - $75 (BUILT IN OR FREE STANDING)
This option covers all parts and components that affect the cooling operation, including refrigerant recapture, recovery and
recharge, ice maker/dispenser, water dispenser, and auger motor.
Note: Coverage is limited to a maximum of $2,000 in the aggregate per Service Contract. Repair or replacement of ice maker/dispenser, water
dispenser, or auger motor will only be completed if parts are available.
ADDITIONAL REFRIGERATION UNITS - $60 (AVAILABLE WITH KITCHEN REFRIGERATOR PURCHASE)
This option covers a combined total of four appliances: wet bar refrigerator, additional refrigerator, wine refrigerator, free
standing ice maker, and freestanding freezer.
Free Standing Ice Maker: All parts and components are covered that affect the primary function of the ice maker and water
dispenser.
Note: Coverage available for up to four additional refrigeration systems and is limited to a maximum of $1,000 in the aggregate.
SWIMMING POOL AND HOT TUB/SPA EQUIPMENT - $190
SALT WATER SWIMMING POOL AND HOT TUB - $350
This option provides coverage for above-ground and accessible working parts, and components of heating and filtration system
as follows: heater, pool pump, motor, filter housing, filter timer, gaskets, blower, back flush valve, pool sweep motor and pump,
above-ground plumbing and wiring.
Additional Coverage For Salt Water Pools: Salt water control unit, salt cell, and flow sensor for the salt water chlorinator.
Note: Swimming Pool and Hot Tub repairs will be limited to $1,000 per Service Contract for diagnosis, labor, parts, and/or materials.
Salt Water Swimming Pool and Hot Tub repairs will be limited to $2,000 per Service Contract for diagnosis, labor, parts, and/or materials.
ORANGE UPGRADE - $50
This option provides coverage for failures due to Mismatched Systems, Improper Installation, Permit Fees, Code
Violations/Upgrades, Crane Costs, and Haul Away Service of failed appliances or systems, as set forth below.
Code Violations/Upgrades: EHW will pay to correct code violations, if required, to effect repair or replacement under this
service contract.
Haul Away: EHW will pay the cost to remove a covered appliance, system, or component when we are replacing a covered
system or appliance.
Permits: EHW will cover the cost of obtaining local building permits when required to commence replacement of a covered
item, EHW will not be responsible for replacement service if permits cannot be obtained.
Mismatched System and Improper installation: EHW will repair or replace a covered item that was improperly installed,
modified, or repaired prior to the Effective Date of this Service Contract or items pertaining to undersized cooling and heating
systems relative to the square footage of area being cooled/heated.
Crane: EHW will cover the cost of the use of cranes or other lifting equipment required for service of a covered rooftop air
conditioner or heating unit.
Note: Coverage under this option (Orange Upgrade Coverage) is limited to $250 in the aggregate to correct code violations/upgrades,
improper installation and mismatched systems, permits, haul away, and crane costs. EHW may provide cash in lieu of repair/ service.
WATER SOFTENER - $75
This option covers the mechanical parts & components, which affect the operation of the water softener.
Note: $500 limit to diagnose, repair, or replace.
10WELL PUMP - $100 (INCLUDES ONE PUMP PER SERVICE CONTRACT) This option covers all parts and components of well pump utilized exclusively for domestic use. SEPTIC TANK PUMPING - $35 (ONE TANK PER OPTION) This option covers a one time pumping per service contract if the stoppage is due to septic tank backup. SEPTIC SYSTEM - $75 (ONE TANK PER OPTION) This option covers the aerobic pump, jet pump, septic tank and line from house to septic, and sewage ejector pump. Note: Coverage for diagnosis, access, repair or replacement of sewer lines from house to septic tank, sewage ejector, aerobic and jet pumps, septic tank is limited to a maximum of $500 in the aggregate. ELEVATED PIPE LEAK COVERAGE - $100 This option covers concrete encased or underground pipe leaks that are located outside the foundation of the covered home, including water, gas, and drain lines that service the main home. Note: Coverage not available to condominiums and multi-unit buildings. EHW will not be responsible to restore landscaping as a result of accessing underground plumbing. Coverage is limited to $2,000 in the aggregate. BRAND FOR BRAND APPLIANCE UPGRADE - $200 This option provides additional coverage on all kitchen appliances including refrigerator (must have refrigerator coverage) by matching for brand and color of appliance where normally excluded otherwise. Note: Coverage is limited to $10,000 in the aggregate. SPRINKLER SYSTEM AND TIMER - $80 This option covers leaks and breaks of PVC lines (unless caused by freezing), sprinkler heads, bubbler heads, timers, gate valves, shut-off valves, solenoid, and other remotely activated control valves. Note: Sprinkler heads and system timer is replaced with builder’s standard when necessary. Covers systems with six (6) valves or less. Systems with more than six (6) valves please call for quote. HVAC EQUIPMENT INCOMPATIBILITY COVERAGE - $150 **Included in Totally Elevated Plan or must be purchased as an upgrade option When EHW replaces an R-22 condenser or air handling unit, if any replacement parts become incompatible with the existing equipment due to changes in the federally mandated refrigerant standards (R22 to R410A) EHW will pay to upgrade or modify the existing covered air conditioning equipment to maintain compatibility, and to meet the new federal standards. Note: The Federal Government is mandating the phase out of R-22 refrigerant (Freon) because of its ozone-depleting properties (see phaseoutfacts.org for more details). As a result of this federal mandate, air conditioning manufacturers have stopped producing air conditioning systems that utilize R-22 refrigerant. Instead, manufacturers are producing air conditioning systems that utilize a non-ozone depleting refrigerant called R-410a (Puron) for residential applications. The phase-out of R-22 refrigerant and R-22 air conditioning equipment will have a significant financial impact for homeowners who have R-22 air conditioning systems. If an R-22 condenser or air handler must be replaced, it must be replaced with R- 410a air conditioning equipment or components. This will cause existing R-22 air conditioning equipment to become incompatible with any new replacement equipment unless the existing equipment is upgraded. This coverage is meant to cover those upgrade costs due to incompatibility when EHW replaces an R-22 condenser or air handler. Buyer may purchase optional coverage up to 30-days after the effective date of standard coverage. Coverage will commence upon receipt of payment and will expire one year after the Effective Date of Standard Coverage. New Construction Plan: Optional coverage must be purchased within 30-days after close of sale and becomes effective one year after close of sale. To order additional buyer options please call: 855-349-8824. 11
TERMS & CONDITIONS will be responsible to pay additional costs for parts or services not covered by this
a. This home Service Contract (“hereinafter referred to as Service Contract”) is offered, Service Contract. In those cases, we will work with you to determine the best
course of action to reasonably minimize your out-of-pocket costs.
administered, and serviced by Elevate Home Warranty, LLC. (“EHW”), a residential
a. General Exclusions: This Service Contract does not cover:
service provider of home service plans that provide breakdown coverage on
1) Known defects that existed on or before the Service Contract effective date.
household systems and appliances. EHW agrees to repair or replace covered items
The contract holder must have all known pre-existing breakdowns and defects
in accordance with the terms and conditions of this Service Contract or, at EHW’s
correctly repaired by a service professional and deliver to us any official paid
sole discretion, to provide a cash payment in an amount equal to EHW’s actual cost
invoices evidencing the repairs before the defective item can be covered.
to repair or replace such item(s). As used herein, “Per Plan” means that EHW will
2) Breakdowns that are caused by any condition that is not considered to be
provide coverage up to the specified dollar amount per system in this Service
normal wear and tear, such as, but not limited to:
Contract.
i. Misuse, abuse, or improper usage;
b. Subject to the terms, conditions, exclusions and limitations specified below, EHW
ii. Lack of capacity or insufficient or undersized systems or components;
will provide service coverage to repair or replace selected covered items so long as
iii. Improper previous repairs or modifications;
they:
iv. Missing parts, components, or equipment;
1) Are located within the confines of the Main Foundation of the Structure and
v. Fire, freezing, hail, wind damage, water damage, mold, lightning, smoke,
Garage with the exception of the following items: pool/spa, well pump, septic
earthquakes, mudslides, soil movement, other acts of nature, power
tank, and air conditioning units that are in place as of the effective date of this
surges, accidents, or any other risk covered by homeowner’s insurance;
Service Contract. *Pool/spa, well pump and septic tank options only included
vi. Manufacturer or builder defects;
with additional purchased coverage. See upgrade section for pricing.
vii. Chemical, soap, or sediment build-up (except water heaters);
2) Are in proper, safe working order and correctly installed in the home on the
viii. Pest or pet damage; or
effective date of this Service Contract;
ix. Odors or Noise.
3) Have become inoperable as a result of proper usage and normal wear-and-tear
3) Failure of parts or components caused by the lack of manufacturer
in accordance with manufacturer’s instructions and specifications;
recommended maintenance is not covered unless it’s a Buyer’s Coverage Plan
4) Are not covered by a manufacturer, distributor, builder, extended warranty, or
and the condition pre-dated the effective date, was not known by the contract
homeowner’s insurance policy;
holder, and would not have been detectable by a state certified home
5) Are reported during the term of this Service Contract.
c. This Service Contract covers breakdowns caused by unknown defects and inspection or visual inspection and simple operating test.
4) EHW will not be held liable for repairs or replacements for shared equipment,
conditions that predate the Service Contract Effective Date, see No Fault Coverage
common areas or facilities of condominiums, mobile home parks, or common
on page 8. Known pre-existing conditions are not covered by this service contract.
interest communities.
The Service Contract holder must have all known or detected pre-existing defects
5) Cosmetic damage is not covered by this Service Contract.
correctly repaired by a service professional and deliver to us official paid invoices
6) EHW shall not be liable for consequential, incidental, or secondary damages
evidencing the repairs before the defective item can be covered by this Service
resulting from the malfunction of any covered item, such as, but not limited to,
Contract. This Service Contract does not cover cleaning or maintenance services
food spoilage, loss of income, utility bills, additional living expenses, or the
due to insufficiently maintained covered equipment or problems caused by
restoration or repair of walls, ceiling, flooring, cabinets, countertops, or
undersized systems.
d. This Service Contract covers single-family dwellings, including manufactured painting.
7) Under no circumstances shall EHW be responsible to perform service or repairs
homes, new construction homes, condominiums, townhomes, and mobile homes,
involving toxic or other hazardous materials or substances including but not
under 5000 sq. ft., (unless otherwise approved by EHW). Coverage is for occupied,
limited to asbestos, mold and other pathogenic organisms, and other
owned or rental residential property and does not include commercial property.
e. Pricing, coverages, and terms listed are for properties involved in a real estate contaminants.
8) EHW shall not be responsible for the repair or replacement of any system,
purchase transaction. For a home not involved in a real estate purchase transaction,
appliance, or other item that is covered by a manufacturer’s warranty.
please call us for a quote at (801) 804-5132.
f. We may use the personal contact information provided for setting up and Homeowner is required to contact manufacturer to determine coverage. If
manufacturer determines there is no coverage then homeowner will be
processing your warranty. We may also use this contact information provided for
required to provide proof of non-coverage from manufacturer to EHW.
communicating with you about your account activities and events and for
9) EHW shall not be responsible for the repair or replacement of any system,
marketing purposes (such as providing you with special offers, additional coverage
appliance, or other item which has been deemed to be defective by the
options and renewal programs.)
g. Replacement: If EHW determines, at its sole discretion, that your covered item must Consumer Product Safety Commission or which has been recalled by the
manufacturer.
be replaced, EHW will be responsible for providing equipment comparable in
10) EHW does not provide coverage for Commercial grade equipment, even when
features, capacity, and efficiency, but not for matching dimensions, color, or brand
used in residential applications.
except as provided by the Brand for Brand Upgrade (see Buyer Upgrade Options on
11) EHW shall not be liable for computerized or electronic systems or alarms
page 11). EHW reserves the right to offer cash in lieu of replacement according to the
(including intercom systems, security systems and fire alarms) or their
terms of this Plan as described in paragraph 6.f of this Service Contract. EHW is not
accessories and controls.
responsible for matching any feature of an existing item that does not contribute to
b. General Limitations of Liability:
the primary function of that item. When replacement of an appliance is required
1) Permits and other fees: With the exception of coverage granted by the Orange
EHW will contribute up to $75 for installation costs.
h. Cash in Lieu: EHW reserves the right to offer cash in lieu of repair or replacement in Upgrade, (see Buyer Upgrade Options on page 11), EHW shall not be
responsible for the costs of obtaining legally required permits or other fees
the amount of EHW’s actual cost (which may be less than retail) to repair or replace
associated with covered repairs and replacements including, but not limited
any covered item. If EHW makes the determination to provide the contract holder
to, application fees; costs related to refrigerant recapture, reclaim, and
cash in lieu of repair or replacement, we will make payment within twenty (20) days
disposal; haul away or disposal fees; variance requests; crane costs; costs to
from the time that determination is made. If we provide cash in lieu of repair or
correct code violations; costs of legally required tests; the cost of construction
replacement of a covered item, that item will not be covered until you have
or other structural modifications made necessary by repairing or replacing
provided us with paid invoices or receipts evidencing that it has been correctly
covered equipment; or other indirect costs.
repaired or replaced by a service professional.
2) EHW is not responsible for providing access to covered items, closing access to
LIMITATIONS OF LIABILITY & EXCLUSIONS covered items, or for costs of restoration of any wall, floor, cabinets,
This Service Contract is intended to cover the costs to repair or replace your countertops, tile, stone, brick, paint or the like. EHW is also not responsible for
covered home systems and appliances when they fail due to normal wear and costs to locate leaks, blockages, breaks, or other mechanical failures that are
tear; however, coverage is not all inclusive. There may be situations in which you not accessible.
12 43) EHW is not responsible for delays in providing timely service due to conditions diagnose the problem and perform covered repairs. EHW shall have the right and
outside its control including, but not limited to delays in obtaining parts or discretion to select its own service contractors. However, EHW may authorize you
equipment. EHW is not responsible for any damage, injury, sickness or death to contact an independent contractor directly. You may contact EHW for specific
caused by any failure or any delays in providing repair service. contractor guidelines. EHW will not reimburse any costs or fees incurred by your
4) EHW is not responsible for repairs, replacements, or modifications of covered own contractor without express prior authorization by EHW.
equipment that is merely inefficient. b. Service Call Fees: A service call fee will be required and collected by EHW when
5) With exception of coverage granted by the HVAC Equipment Incompatibility setting up a new service request. The standard service call fee is $65 for each new
Coverage option, (see Buyer Upgrade Option on page 12). EHW is not request for service. If a claim is denied the service call fee shall not be refunded.
responsible for upgrades, components, or parts required due to the We will not respond to new service call requests until all previous service call fees
incompatibility of the existing equipment with the replacement system, are paid. It is your responsibility to select the appropriate service trade type when
appliance, component, or part thereof or new type of material or chemical requesting service. If you select the wrong service trade type when requesting
utilized to run the replacement equipment, including, but not limited to, service, an additional service call fee may be charged to you to re-dispatch the
differences in technology, refrigerant requirements, or efficiency as mandated appropriate contractor. You will also be responsible for overtime charges incurred
by federal, state or local governments. as a result of after-hours services for any non-emergency repairs.
6) Systems and appliances that are installed at the premises any time after the c. Emergency Claims outside of Normal Business Hours: In the event of a time
effective date of this Service Contract are not covered unless EHW agrees to sensitive emergency, EHW will make every reasonable effort to expedite service
provide coverage for such items. calls within 24 hours or less. An emergency situation is defined as a failure as a
result of:
COVERAGE TYPE AND COVERAGE PERIOD 1) Plumbing failure causing significant interior leaking or flooding.
a. Buyer’s Coverage: A "Buyer’s Coverage" Service Contract is purchased in 2) A complete loss of heating or cooling systems when temperatures inside the
conjunction with a real estate transaction by or on behalf of a home buyer up to home are below 45 degrees Fahrenheit or above 90 degrees Fahrenheit.
seven (7) business days after the closing date. Buyer’s Coverage Service Contract 3) Any covered condition that poses an immediate or imminent threat or danger
term shall be effective as of the Close of Sale (“Effective Date”) and will remain in to health or safety.
effect for one full year from the Close of Sale. “Close of Sale” means the earlier of 4) A failure that may be causing ongoing damage to the home. EHW cannot be
the Settlement Date listed on (a) the HUD-1 (or Settlement Statements or Closing held liable or responsible for any damage, injury, sickness or death caused by
Disclosure) or (b) the recording of the deed conveying title to the Buyer. The any failure or any delays in providing repair service.
Service Contract fee must be received by EHW within fourteen (14) days after the d. Expediting Normal Service: EHW will accept your request to expedite
Close of Sale. non-emergency service if an authorized EHW contractor is available. However,
This agreement will not be considered valid for any reason until payment of the requests for non-emergency service outside of normal business hours, M – F 9:00
coverage premium has been received and processed by EHW. am – 5:00 pm as well as holidays or weekends will require a $120 service call fee.
b. Seller’s Coverage (for listing/escrow period): A “Seller’s Coverage” Service e. Service Guarantee: Services performed by contractors authorized by EHW shall be
Contract is ordered by or on behalf of a prospective home seller on or after the guaranteed for a period of thirty (30) days from the date of service. Should failure
date when the property is listed for sale with a real estate broker. By enrolling in a of that item occur within thirty (30) days, we will not charge you another service
Seller’s Coverage Service Contract, seller agrees to provide the homebuyer with a call fee.
EHW Service Contract paid out of the proceeds of the closing. The “Effective Date” f. Second Opinions: EHW reserves the right to send out a 2nd opinion on any service
begins the day the listing is received by EHW and continues until close of sale, the request at EHW’s expense. In the event that EHW informs you the malfunction is
listing is terminated, or expiration of initial listing period (up to 180 days) not covered; you have the right to request a second opinion of the cause of the
whichever occurs first. If the close of the sale does not occur in 180 days, we may malfunction. You must ask EHW for a second opinion from another EHW
choose at our sole discretion to extend Seller’s Coverage. Pre-existing Conditions contractor within seven (7) days from the time EHW informed you the malfunction
are not covered for the Seller. Optional coverages set forth in this Service Contract was not covered. If the second opinion concludes that the malfunction should be
are not available to Seller, and Seller’s Coverage is not available on multiple unit covered, you will not owe an additional service call fee. If you request a second
dwellings. Seller’s Coverage is limited to $1000 in the aggregate. opinion and the outcome of the second opinion is the same as the initial opinion,
c. New Construction Coverage (Buyer’s Coverage Only): A “New Construction” you will be responsible for the payment of an additional service call fee.
Service Contract is purchased in conjunction with a real estate transaction of a
brand-new home by or on behalf of a home buyer up to seven (7) business days of CONTRACT HOLDER RESPONSIBILITIES
the Close of Sale. A New Construction Coverage Plan begins one (1) year from the a. You are responsible to operate covered systems and appliances and perform any
original closing date and continues for three (3) years from that date. Plan fee manufacturer-required maintenance on covered equipment according to the
must be received within fourteen (14) business days of the Close of Sale. guidelines located in the owner’s manual.
d. Existing Homeowner’s Coverage: An “Existing Homeowner” Service Contract is b. When a failure occurs, turn the covered item off and protect it from further
available to homeowners not immediately purchasing or selling their home (i.e., damage and immediately initiate a service request via our website or by calling
when the home is not listed for sale and/or it is more than seven (7) business days EHW at (855) 349-8824. Should you fail to protect the covered item from further
after closing), is effective thirty (30) days after we receive the required payment damage, the consequential damage is not covered.
(unless we otherwise agree in writing) and continues until the Expiration Date as c. You are obligated to provide information relating to the cause, nature, and timing
indicated on the Service Contract. Pre-existing breakdowns and defects, both of any breakdown. This information may include inspection reports, real estate
known and unknown, are not covered under the Existing Homeowner Service contracts, sellers disclosures and repair invoices.
Contracts. The Service Contract holder must have all known pre-existing
breakdowns correctly repaired by a licensed service contractor of his/her choice TRANSFER OF THIS SERVICE CONTRACT
and deliver to us any paid invoices evidencing the repairs, before the defective This Service Contract may only be transferred to a subsequent purchaser of a
item can be covered by an Existing Homeowners Service Contract. covered structure within the Coverage Period. In order to transfer this Service
Contract, you must notify EHW prior to the sale of the covered structure or EHW
REQUESTING SERVICE shall have no obligations to the subsequent purchaser under this Service Contract.
a. To request service, simply submit your request for service online at
www.ElevateHW.com or call EHW at (855) 349-8824. We are available to accept
service calls 24 hours a day 7 days a week. After we receive your request for
service, EHW will assign a local SERVICE CONTRACTOR to arrange a mutually
convenient day and time during normal business hours, M-F 9:00 am – 5:00 pm, to
13RENEWALS & CANCELLATION UTAH RESIDENTS
a. Renewals: This Service Contract may be renewed at our discretion only. In that The coverage provided under this Service Contract is not guaranteed by the
event, you will be notified of the prevailing rate and terms of Renewal. Payment Property and Casualty Guaranty Association. This Service Contract is subject to
Rates may increase upon renewal. To ensure there is no lapse of coverage, regulation by the Utah Insurance Department. To file a complaint, contact the
payment must be received prior to the Service Contract expiration. Utah Insurance Department.
b. Cancellation:
This Service Contract shall be cancellable by the contract holder at any time. This MAIL PAYMENT TO:
Service Contract may not be cancelled by EHW during the coverage term, except Elevate Home Warranty, LLC, P.O. Box 801 Orem, UT 84059
when: Monthly payments must be set up through our corporate office with a major credit
i. Payment of the contract fees are not received; card. To set up Monthly Recurring Payments, please call: 855-349-8824 or visit
ii. Material misrepresentation has occurred; ElevateHW.com.
iii. A substantial change in the risk has occurred after the effective date; or
iv. A substantial breaches of contractual duties, conditions, or warranties has
occurred.
c. If EHW cancels this Service Contract, you will be entitled to receive 100% of the COVERAGE LIMITS — QUICK GLANCE $ LIMIT
unearned pro-rated premium amount minus an administrative fee of $50.00. In • Swamp Cooler $500
cases of non-payment EHW will send you a notification letter ten (10) days prior to
• Refrigerant $20 per lb
cancellation. If EHW elects to cancel this Service Contract for any other reason,
• Ductwork $500
EHW will send you a notification letter 30 days prior to termination of coverage.
There will be a $50.00 administrative fee to cancel this Service Contract and EHW • Toilet Replacement $300
will only refund 75% of the pro-rated unearned premium amount of this Service • Concrete Encased Leaks $500
Contract minus any amount spent towards diagnosis or repairs. • Tankless, Direct or Power Vent Water Heaters $800
d. In the event that Seller’s Coverage contract expires or is cancelled after a service • Oven/Range/Cooktop $2,000
request has been made on the covered property, and if the contract fee has not
• Kitchen Refrigerator $2,000
been paid, the contract holder will be responsible for the purchase of the selected
EHW contract or reimbursement to EHW for any service costs incurred and unpaid
service fees, whichever is less. Cancellation of this contract must be in writing.
“We've been with Elevate Home Warranty for about 5 years now. For much of that time we didn't need much
more than new locks and some maintenance for appliances. However, when we moved into our new home we
noticed our water heater was on its last legs. Just a quick call and evaluation was all we needed to get a new
unit installed. Elevate was easy and pleasant to work with and they've since been incredibly helpful with our
other minor needs.”
- Jeffrey A.
14OUR CUSTOMERS SAY IT ALL
Elevate has more 5 star Google reviews than any
other Home Warranty company in Utah.
“Our experience with Elevate has been life changing! They made me a believer in home warranties
by their top-notch customer service, amazing value, and ease of access. Their knowledgeable,
friendly, and helpful employees are a delight to work with. Elevate has done all the leg work in
finding respectable, reputable, and professional businesses in all areas of home repair and
maintenance so that I don’t have to go through all the guess work and frustration associated
with trying to find the right business.”
- Trevor G.
“I am amazed at how fast we were taken care of by Elevate Home Warranty. Our AC
unit went out last night. My unit was fixed this morning. I am also a realtor and I have
had a few of my clients have to use their warranty. Elevate treats them like gold! I will
continue to use Elevate Home Warranty for my clients!”
- Aurelie S.
“I have renewed my home warranty every year since I purchased my
home and I will continue to do so. It's a great service and has already
paid for itself. I feel much more secure knowing that if anything does
go wrong, it won't cause me to go bankrupt. I recommend everyone
keep the home warranty when it's time to renew.”
- Ami W.
SCAN FOR ELECTRONIC VERSION
“I have had Elevate for the past two and a half years.
They have been responsive, professional and a pleasure
to work with. The companies they contract with have
also provided excellent service and have been very
responsive. I would highly recommend this company.”
- Todd H.
Utah 2/2021You can also read
