2017 A YEAR IN REVIEW - Community Sector Banking
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2017 A YEAR IN REVIEW
Celebrating 15 years of real solutions,
partnerships and impact
We asked our colleagues to choose the moments that best
demonstrate how Community Sector Banking has made a difference
since 2002. Here’s a summary of what they chose.
Financed 1,700 Provided Distributed In 2015 2009 Community In partnership We created the In 2013 we We’ve designed a North Qld Dry We partnered
social and Canefields Club $550,000 to Community Sector Banking with National Haven; Home, launched our first suite of innovative Tropics, an with Ngoonbi
affordable homes House a loan when 28 not-for-profits Sector Banking was a founding Shelter and SGS Safe (HHS) Reconciliation not-for-profit environmental Co-operative
throughout their government through our Social became the first investor in SEFA Economics and and Community Action Plan (RAP) banking products protection Society in
Australia since funding was cut Investment Grants Australian banking which focuses Planning we Sector Banking and in 2017 we to enable our not-for-profit, Queensland
2002. and helped the Program over the organisation entirely on social launched the Scholarships to were proud to customers to created a schools to provide
not-for-profit last 4 years. to gain B Corp impact lending. national Rental help remove the advance to an focus on their education and tree opportunities
reinvent to be certification and Affordability Index financial barriers innovative RAP. core mission and planting program for Aboriginal
bigger, better and we re-certified in which tracks to study both at create social in Townsville where and Torres Strait
Community Sector
stronger than 2017. rents relative to university and impact. Bendigo Bank staff Islander people to
Banking remains
before. household income TAFE for HHS also volunteered. access computers
Awarded Best for committed to Our Social
across Australia. tenants and their for online banking.
Communities in creating social Investment Deposit
dependants.
2016. change and Account has
closing the gap been certified by
Awarded Best
through the work the Responsible
for the World:
we do alongside Investment
Changemakers
our Indigenous Association
award in 2017.
customers and Australasia (RIAA).
suppliers.
Contents
1 Celebrating 15 years of real solutions, Welcome to our
3
impact and partnerships
Welcome
review of 2017
4 Chairperson’s report & strategic priorities In 2017 we celebrated our 15th anniversary as the
only Australian banking service dedicated to the
6 CEO’s report & 2017 achievements not-for-profit sector. We are immensely grateful to
Our structure and shareholder reports our 13,500 customers who bank with us and proud
8
of the support we have provided to the sector and
10 Building a resilient culture the wider community.
12 Strengthening Community This yearbook demonstrates how we have created
Sector Banking – Real Solutions impact and value throughout 2017 and outlines
our focus in 2018 to deliver stronger outcomes
Products with purpose
for the not-for-profit sector.
Unpack for Good
New technology
Future focus Acknowledgment of Country
Community Sector Banking respectfully
20 Strengthening the Sector – Real Partnerships
acknowledges the Traditional Owners of the
Partnership for impact Country throughout Australia and recognises
Bendigo Bank their continuing connection to lands, waters and
Central Coast Living Options community. We pay our respect to them and their
Rental Affordability Index cultures; and to Elders both past and present.
Future Focus
28 Strengthening Communities – Real Impact
Social Investment Grants Program
Working towards reconciliation
B Corp - being a better business
Scholarships
Future focus
Our front cover and this page feature recipients of our 2017
$50,000 Social Investment Grant, Donna, President and Founder
Aboriginal and Torres Strait Islander peoples should be aware that this publication and Nevena, Vice President of the Plate Up Project with Community
may contain images or names of people who have since passed away. Sector Banking staff.
Celebrating 15 years Celebrating 15 years
From our Chairperson Strategic Priorities
2017 has seen Community Sector Banking achieve significant Community Sector Banking’s vision is to be the financial institution that strengthens
and exemplary milestones. We are now in the process of not-for-profits and assists them to deliver social change and community wellbeing. We’ll
exploring ways to continue our good work – that is, to focus achieve this by focussing on the following strategic priorities; and we’ve reported against each
our activities on providing excellent customer service; and throughout this yearbook.
to develop new ways of financing not-for-profit activities to
increase the sector’s impact.
Looking ahead, we are in a very as a nominee of InfoXchange, a attract new organisations that seek
good place. CEO Andrew Cairns and shareholder of Community 21, and the tailored services we can offer.
his team are to be complimented as senior staff member at Good Bendigo Bank plays an important Strengthening Strengthening Strengthening
for the great job they are doing. Shepherd Microfinance. I would role in this, lending their community Community Sector Banking the sector communities
My colleagues on the Community also like to note the retirement and financial expertise through their
Sector Banking Board have enjoyed of Lauren Bean, formerly of Cara network of more than 500 branches. Grow the business’ financial Deliver broader access and Provide financial solutions in
steering the ship to the place it is Inc. I want to thank her for the sustainability through diversity of financial capital partnership with the sector
The future is certainly very bright
at today and are looking forward to positive contribution she made to increased provision of financial to improve the sector’s to improve individual and
for Community Sector Banking, for
working with Andrew and his team the company during her time on the services and continued connectivity with stakeholders customer wellbeing.
the next 12 months we will focus
to pursue the strategic priorities Board.
on co-creation utilising feedback financial innovation within the and its ability to strengthen
of strengthening Community
Community Sector Banking was from within the sector to pursue sector. community.
Sector Banking, the sector and the
created to help not-for-profits take our strategic priorities. We look
community. In our judgement these
control of their financial destiny. forward to seeing what the coming
priorities will enable Community
It does this by providing financial year brings for our joint venture
Sector Banking to make a solid
services which are tailored to the enterprise.
contribution to its customers, the
specific needs of the not-for-profit
not-for-profit sector more generally, David Thompson AM We achieve We achieve We achieve
sector – and, in doing so, helps
and through them, the broader Chairperson this by this by this by
make Australia a better place. We
Australian community. Community Sector Banking
now have in excess of 13,000
creating developing delivering
I would like to welcome Peter customers and we are well-placed
McNamara to the Community not only to deepen engagement Real Solutions Real Partnerships Real Impact
Sector Banking Board. Peter arrives with existing customers, but to
Celebrating 15 years Celebrating 15 years
From our CEO 2017 achievements
Community Sector Banking proudly celebrated its fifteenth
birthday in 2017. We were first established as a joint venture 13,500 Number of
$1.4 billion
We support
between Australia’s leading shared value-based bank, Bendigo not-for-profit
customers in funds under management
7,308
Bank, and the not-for-profit sector. Our goal was to give the not-for-profit
sector a voice in building financial solutions, and to create new staff with salary
packaging products
revenue streams for social programs. $200,000 Number of accounts
(loans and deposits)
awarded in our 2017 Social
Our relevance is heightened more commitment to B Corp and our we provide competitive and relevant
Investment Grants Program 39,279
so today than it was 15 years ago. Reconciliation Action Plan underscore services within the market but
B Corp Award 2017
Rapid changes, pressures and the essence of our organisation – we will also continue to focus on
opportunities are being forced upon that is, we are about much more truly understanding the needs of
the not-for-profit sector. Organisations than selling products. Our success the sector. We will work in new Best for the World: Changemakers
must now do more with less funding, is measured by building resilience partnerships and ecosystems to
and they face new and emerging and capability in the organisations create a trusted environment in which
challenges in the delivery of services. we serve and the communities we we can build a more just Australia.
As a result, they must be agile and operate in.
Fifteen years ago, Bendigo Bank and
$60,000
innovative, not only in how they
We remain committed to working Community 21 asked what would contributed to local communities
deliver services, but how they partner
with the sector to address Australia’s happen if the not-for-profit sector from our Community Impact Fund
for today and the future.
ongoing housing affordability and decided to bank itself. From this
This year, Community Sector Banking homelessness issues using the vision, our founding shareholders’
has worked closely with the sector financial and policy tools available commitment and investment in 11 work
to build new suites of products
and services to meet its current
to us. And this year, our Social
Investment Grants Program is
Community Sector Banking has
enabled us to develop solutions that
experience
and emerging needs. At the same
time, we remain true to our vision
building resilience and capability in
people experiencing homelessness,
can underwrite the sustainability
and performance of the sector, and
students
of helping the sector gain greater or domestic and family abuse. ultimately, create healthier, fairer and from 10 different schools
control over its financial future. more vibrant communities. supported in our Bendigo office
The three pillars of our strategy
With so much changing so – strengthening our company, I’d like to thank our shareholders for
quickly, the sector sees trust as a strengthening the sector, and their vision in giving the sector a new
differentiator and actively seeks out strengthening the community – and growing voice.
organisations with similar values, guide our continuing investment to
culture and beliefs. While product support the growth and resources
Andrew Cairns
and price can be replicated by of the sector. It is already expected Chief Executive Officer
Community Sector Banking Lucinda and Molly from Resource Work
the traditional banking sector, our Co-operative in Hobart.
Celebrating 15 years Celebrating 15 years
Our structure Bendigo & Adelaide Bank Shareholder
Bendigo Bank continues to grow and Magazine’s Change the World List. Ranked
Community Sector Banking’s unique thrive. Our desire to help our 1.6 million number 13 of the 50 companies globally that
ownership structure combines banking customers achieve their financial goals are doing well by doing good, we were one
expertise with the passion and drives us to provide the market leading of only three Australian companies included.
determination of not-for-profits. 50%
Bendigo & service that every Australian should expect Recent awards from the Asiamoney Best
owned by Australia’s most community Adelaide Bank from a bank. Bank Awards, for Best Domestic Bank and
focussed bank, Bendigo and Adelaide Best Bank for Corporate Social Responsibility
Since 1998, we have invested over $183
Bank and 50% owned by Community 21, (CSR) also ratify this business strategy.
million in more than 300 communities,
a consortium of 38 not-for-profits.
contributing to their social and economic Like our joint venture partner, Community
Our Board is made up of Directors from Community 21 sustainability. This year, we also provided Sector Banking, our Bank is very proud of
both Bendigo and Adelaide Bank and more than $6.5 million in scholarships to our commitment to our customers and the
Community 21. 568 students, and planted 17,843 trees in sustainability of the communities in which
From left to right: Andrew Billing, Peter McNamara,
Greenfleet’s carbon offsetting program. we operate. We continue to strive to achieve
Marnie Baker, David Thompson AM, Robert our vision of being Australia’s most customer
Musgrove
A belief that business should feed into
connected bank.
the prosperity of the community is at the
core of our business strategy. Pleasingly, Mike Hirst, Managing Director,
this is well recognised and most recently Bendigo and Adelaide Bank
evidenced by our making Fortune
Community 21 Shareholder
It has been remarkable to watch challenges and a maturation of previous
Community Sector Banking evolve over funding decisions. There is movement
the last fifteen years. What was a well- away from grant-based funding to more
intentioned partnership between Bendigo competitive contracts and payments for
Bank and Community 21, has grown into individual transactions, which is affecting
a viable and impactful service increasing how the sector manages its finances and
the financial independence of the sector. delivers its services. It can be a difficult
It has fulfilled its vision of returning to the balancing act.
sector through recent dividend payments.
Reflecting this, Community 21 has
We remain proud of our contribution to narrowed its focus to ensure improved
the company’s success. We bring insight dividend opportunities for Community 21
into the challenges facing the not-for-profit shareholders. With a strong foundation
sector, and we provide balance between of financial success supporting us, we
commerciality and community need and can confidently ask, what else can we do
impact. together?
Within the not-for-profit sector, we Andrew Billing, Community 21 Director
have seen a continuation of previous
Celebrating 15 years Celebrating 15 years
Building a resilient culture Our people live and breathe Community Sector Banking’s values in all aspects of their lives, volunteering as board members,
at events, helping to fundraise or assisting in whatever way they can outside of their day jobs. Here’s a snapshot of what they
get up to in their spare time.
Our culture is shaped by our commitment to building a bigger, better and brighter future for our
business, our people and our community. Our people are our heart and soul and central to any
success we achieve, so we’re committed to helping them develop personally and professionally.
Investing in our people
New leaders Flexible workplaces
This year we welcomed to our leadership team; Libby We understand each person’s personal circumstances are
Dummett, Head of New Markets, Bruce Argyle Head of different and don’t necessarily fit into a nine to five office
Philanthropy and Vic State Manager, and James Barron, Head environment. We’re proud to offer flexible work arrangements
of Relations. to support working parents, or staff studying or commuting
Equip Resilience Training long distances, which contributes to increased employee
engagement and productivity. Sile, Executive Assistant to CEO Karen, Funding Analyst Scott, Senior Funding Analyst
All staff have been given the opportunity to develop skills
that boost their resilience and wellbeing when faced with Volunteering ‘I love being a volunteer lifesaver. ‘As part of my work life balance ‘Volunteering reflects my personal
change or adversity throughout their lives. The Equip This is my third season and my I decided to volunteer at a local values and morals instilled in me by my
Our volunteering policy provides for two annual leave days
Resilience Training program was launched to the Bendigo second as an age manager for the retirement village called the mother. I have volunteered at numerous
so that staff can get involved with causes that are important
Bank Group in 2016 and all Community Sector Banking staff nippers program at Sandon Point Surf Multicultural Aged Care Illawarra organisations including;
to them. For the past two years, staff from our Wollongong
will complete their resilience training in 2018. Life Saving Club. I see volunteering as (MACI) where I have assisted • Gymnastics Australia
and Sydney offices have volunteered at The Salvation
a way of contributing to my community residents with their shopping. The
Army’s annual candlebag packing day. Last year they packed • Interchange Loddon Mallee Inc.
and being a role model for my kids. village provides care and services for
over 1,000 bags for Sydney’s Carols in the Domain – the Honorary Board Member
My kids think their mum being a 91 residents from over 23 countries.
proceeds of which support others at what can be a difficult • Victoria Paracycling Honorary Board
lifesaver is really cool and they want I get great joy from helping the elderly
time of year. Member/Secretary
to follow in my footsteps.’ and listening to their stories.’
By focussing on giving and enriching
others’ lives it enables my family to live
a more fulfilling life.’
Leadership team
Andrew Cairns Bruce Argyle Ginevra Johnson James Barron Ken Langston Libby Dummett Scott Elkington Wayne Trotman
CEO Head of Philanthropy Head of Operations Head of Relations Head of Head of New Markets Head of Business Head of Finance
and Vic State Manager Sector Engagement
Celebrating 15 years Celebrating 15 years
Strengthening
Community Sector
Banking
Real Solutions
Jacqui and Kirilie from Women’s Housing.
Celebrating 15 years Celebrating 15 years
Products with purpose – new in 2017 Unpack for Good™
The Unpack for Good program helps community housing
Not-for-Profit Everyday Account residents purchase a home. It’s a type of shared ownership
between the resident and their housing provider.
A day to day transaction account that includes all
The program will launch throughout Australia in 2018. The
the features and benefits of a regular account with benefits of the program will be widespread and include;
$0 monthly service fees and a tiered interest rate.
• Creating pathways to home ownership – enabling the
It’s designed with the needs of not-for-profits, community
great Australian dream for residents currently within
groups and clubs in mind. social or affordable housing
• Helping housing providers help others; by opening up
b-entertained® community housing for those waiting for a place to live.
We have expanded our salary packaging suite with the
b-entertained®debit Mastercard® for not-for-profits with How does the program work?
Public Benevolent Institution (PBI) status. This account Residents co-own their home with their housing provider. By
allows staff to access the meal and entertainment sharing ownership they can buy a home that was otherwise
fringe benefit component of their salary subject to unaffordable.
a grossed up taxable value of $5,000 via a low fee For example
debit Mastercard. The card can be used at businesses The resident contributes up to 5% and the housing provider
registered as cafes, restaurants or hotels that accept contributes 20% of the property’s cost.
Mastercard. The remaining 75% is a regular home loan.
Watch our video
Home loan 75%
Housing provider 20%
Resident 5%
Marie from Link Housing.
Celebrating 15 years Celebrating 15 years
The Salvation Army embraces new
fundraising technology
With less people carrying cash, traditional fundraising is especially challenging for
The Salvation Army during their iconic annual Red Shield Appeal.
In response, Community Sector Banking, Bendigo Bank and Our CEO Andrew Cairns said, “We’re enormously proud
Quest Payment Systems partnered with The Salvation Army to be supporting this initiative with our partners. It’s
to implement a national pilot, placing over 540 Donation a wonderful way of using technology to give hope to
Point Tap devices across the country. Utilising Red Doors people suffering injustice and hardship. This initiative
symbolic of The Salvation Army’s Doorknock weekend, the allows for easier giving so more money can go to the
devices allowed for easier and safer donations. people who really need it – the countless thousands
who go hungry, have nowhere to sleep, or need shelter
The Salvation Army’s Community Fundraising Director
from abuse every night.”
Andrew Hill said for a first pilot they were really happy. “We
are certainly going to use it again,” he said. “Our staff and The pilot was the first time Donation Point Tap
volunteers were impressed that The Salvation Army was technology has been used on this scale by the
a leading adopter of this form of digital fundraising and not-for-profit sector and a great example of how
excited for the Doorknock’s future”. Community Sector Banking collaborates to deliver
innovative solutions for not-for-profits.
Donation Point Tap Results
$9.22 6017
Average donation
Total donations
$55,530
Total amount raised
Representatives from The Salvation Army with one of the
iconic red doors during their annual Red Shield Appeal.
Celebrating 15 years Celebrating 15 years2018 Future Focus
Real Solutions
Joining our salary packaging range,
the new b-maximised® card will be
piloted in 2018. The card allows staff
of Public Benevolent Institutions to
access the fringe benefit component
of their salaries.
2018 will see further exploration into
social impact investing. Increasing
demand for impact investing from
superannuation funds, family offices
and other wholesale investors
is seeing affordable and social
housing as an emerging investment
grade asset class in partnership
with government policy supports.
We will also expand on new
technology solutions for
not-for-profits to help them adapt
to changing environments, building
on initiatives such as Donation
Point Tap.
Adam participates in Youth Project’s Living Room Project,
a recipient of the 2016 Social Investment Grants Program.
Celebrating 15 years Celebrating 15 yearsStrengthening
the sector
Real Partnerships
Staff from Community Sector Banking and
South Melbourne Bendigo Bank branch.
Celebrating 15 years Celebrating 15 yearsPartnering for impact Bendigo Bank
Strengthening the not-for-profit sector is at the core of our business – it’s a passion that drives our Bendigo Bank continues to be an important But it is also a partnership built on shared value. At
work. We have long argued that real partnerships create real impact and leading by example is partner in delivering a great experience for the heart of ‘shared value’ is the belief that there is a
important. We are proud to have developed many strong, trusted partnerships to achieve this. our customers. profound connection between business success and
community wellbeing; that for a business to prosper, the
With more than 500 branches around Australia, our community it serves must also prosper.
Melbourne Apartments Project (MAP) not-for-profit customers not only have access to tailored
products and sector insight, they can also conduct their Both Bendigo Bank and Community Sector Banking
MAP is a collaboration between a philanthropic property developer, a not-for-profit
everyday banking with ease. understand how important it is for a business to add
and the business sector to stimulate turnover in social housing without government
PowerHousing Australia value to communities through solving social, economic
investment. Community Sector Banking and Bendigo Bank jointly provided Over the last year, Bendigo Bank and Community Sector
A founding supporter and environmental issues as part of a business strategy.
construction finance ($10.4million loan) for the first multi-unit project as well as Banking have worked in close partnership. Together, we
seven years ago, $4.5million in home loans enabling several families to move out of social housing These values underpinned Bendigo Bank’s recent
have delivered ground breaking technological solutions
Community Sector and into their own home. We look forward to supporting the next project in 2018. ‘Be the Change’ campaign that showed real people the
to assist with not-for-profit fundraising, built lending
Banking’s partnership with power their banking had on their local community.
solutions that will ultimately lead to more social and
PowerHousing Australia
Oz Child affordable housing, and provided joint support to
reinforces our unwavering
important community initiatives.
commitment to grow the For over 5 years Community Sector Banking Watch the video
capacity and capability of has been a proud organiser of the Wishing Tree
the housing sector and Christmas Gift Appeal in our Melbourne office. Affordable Housing
our mutual dedication to Staff across the Bendigo Bank Group purchase Industry Advisory Group
improve Australian lives gifts for low-income or struggling families, children (AHIAG)
through the provision of in foster care and children living with disability.
We financially sponsored
affordable housing. and contributed to the
creation of the discussion
paper Advancing Land-Use
Connecting Up Social Enterprise Finance Planning Approaches
Earlier this year we joined forces Australia (SEFA) to Facilitate Affordable
with Connecting Up. A not-for-profit, As a founding investor we Housing. It seeks to
they are a one-stop-shop providing have provided continued provide an informed and
discounted and subsidised ICT support to our partner SEFA. practical contribution
solutions for the community A fellow B Corp, they are to policy development
sector. This collaboration allows the first Australian financial to enable industry
for synergy and the development services provider to focus co-investment in a
of innovative ideas to support their services entirely on sustainable Victorian
both our businesses and the social impact lending. affordable housing system.
not-for-profit sector.
Celebrating 15 years Celebrating 15 yearsCentral Coast Rental Affordability Index (RAI)
Living Options Partnering with National Shelter and SGS Economics
& Planning we developed and delivered the fourth
Partnering to deliver specialised
and fifth RAI in 2017, tracking rents as a proportion
disability housing.
of household income at national, regional and local
Community Sector Banking and Central levels.
Coast Living Options (CCLO) celebrated
Overall the RAI found that Sydney remains the least
one of Australia’s first disability housing
affordable city in Australia with low and moderate
projects made available under the
income households struggling to afford rents.
National Disability Insurance Scheme.
Community Sector Banking financed Both Sydney and Melbourne are extremely
the development of two, five bedroom unaffordable for pensioners results from the
supported accommodation homes for local November 2017 RAI show that:
people living with disability. The number of • Pensioner couples pay 59% of their income and
people living with disability on New South singles 97% for a new lease in Sydney
Wales’ Central Coast is 25% higher than
the national average. • In Melbourne, couples pay 48% of their income
and singles 68% for a new lease – leaving very
‘This build symbolises not only a new little for necessitates like medical needs.
groundbreaking enterprise for CCLO and
Community Sector Banking – it heralds View the latest RAI report and the interactive map of
the start of a new era where people with Australia on our website.
a disability live with greater independence An event was held in November at Parliament House
and dignity We have been waiting five in Canberra, to discuss and preview the findings of
long years to bring our dream to fruition, our fifth RAI.
and thank you Community Sector Banking
We were joined by Senators Lee Rhiannon, Chris
for partnering with us to provide finance
Ketter, Helen Polley, Doug Cameron and Claire
for this construction’ – Judy Andrews,
Moore – all members of the Parliamentary Friends of
Chairperson of CCLO.
Homelessness and Housing Affordability group.
View the latest RAI report and the interactive map of
Australia on our website.
Watch the video
James Barron, Community Sector Banking, Ellen Witte, SGS Economics
David, a resident at Central Coast Living Options Inc. & Planning and Adrian Pisarski, National Shelter.
Celebrating 15 years Celebrating 15 years2018 Future Focus
Real Partnerships
We see meaningful partnerships
with the sector as a pathway to
creating impact and this will continue
in 2018. We are looking forward to
developing our relationship further with
Connecting Up.
A new partnership with Think Impact
will explore some of the big questions
facing the not-for-profit sector and
the broader community, and present
a series of papers that address these
pressing social issues.
We have also committed to another two
years partnering with National Shelter
and SGS Economics & Planning to
deliver the Rental Affordability Index.
Andrew and Joanne from Hands On SA and Josie from
Community Sector Banking.
Celebrating 15 years Celebrating 15 yearsStrengthening
Communities
Real Impact
Staff from Northern Rivers Community Legal Centre.
Celebrating 15 years Celebrating 15 yearsTara Costigan Foundation
Forrest, ACT
$25,000 $50,000
Social Investment Grants Program Project: Tara’s Angels
Tara’s Angels provides post-crisis support to
Category 1 Category 2
survivors of domestic violence who wish to move
Now in its fourth year our annual grants program has distributed $550,000 to on with their lives positively and proactively.
Melbourne Homeless Collective
28 not-for-profits nationally and shows the power that everyday banking can have. Qualified social workers (Tara’s Angels) are
assigned free of charge to provide up to two Melbourne, VIC
years of support, to help survivors make positive Project: Plate Up
The Social Investment Grants Program is made possible The 2017 Social Investment Grants Program life changes in the long term. It aims to support In partnership with Launch Housing, the Plate
because of SIDA – the Social Investment Deposit Account,
which forms part of the suite of products Community
Each year Community Sector Banking determines the
area in which the grants will generate the most impact.
$25,000 55 people in the next 12 months. Up Project aims to support women who are
Sector Banking designed to create impact for not-for-profits. Category 1 homeless or fleeing family violence to regain
This year’s grants were themed to build resilience and
Certified by RIAA (Responsible Investment Association financial independence through providing
capability in people experiencing homelessness and Pat Thomas House
Australasia) the account is aimed at community minded hospitality training and links to ongoing
domestic and family violence.
individuals and organisations who want their money to do St John’s Youth Mandura, WA employment. It aims to support 36 women over
good. Community Sector Banking organised grant presentation Project: Kids Against the next 12 months.
events to meet with and celebrate the outstanding.
Services Inc
The grants program is funded by Community Sector Banking Adelaide, SA Violence
Innovative and inspiring programs who shared in this
contributing 50% net profit earned on all SIDAs and account
year’s $200,000 grant pool. We are looking forward to Project: Keeping My The Kids Against Violence
holders choosing to donate 50% or 100% of the interest program offers children a safe
earned on their account. The more Social Investment
following each recipient’s progress over the next 12 Place
months. environment to understand
Deposit Accounts opened, the more money we can invest Keeping My Place will trial and
back into the community!
family violence, acknowledge Northern Rivers Community
evaluate an early intervention abuse and to express their
Legal Centre
and personal support program
for 10 young people living
thoughts and feelings through
Lismore, NSW $50,000
talk, play and art during school Category 2
in private rental, who are terms.The program will also Project: Walking Together
at risk of losing their home provide age appropriate safety
due to financial or personal $25,000 planning for participants,
Along the road to economic independence
The Walking Together Project has three
crisis. The funds will provide Category 1 aiming to support 2,000 objectives: to hire an experienced advocate
opportunities to stabilise
young lives by addressing the
Youth Off The Streets children in the next 12 months. to assist victims of family violence towards
factors behind their impending Sydney, NSW economic independence and empowerment
Project: Power Within when escaping violence; to develop a resource
crisis, backed with personal
for the National Association of Community
support to maintain their
existing housing. It aims to
Power Within contributes to breaking $25,000 Legal Centres (NACLC) Network to use when
Grant pool intergenerational cycles of domestic and family Category 1 liaising with providers, such as banks, energy,
support 10 young people in violence for youth approaching adulthood. It aims to telecommunication providers and other creditors
the next 12 months. teach young people, with limited exposure to healthy on behalf of family violence victims; and to
Contributes 50% of net Customers choose to donate family and intimate relationships, how to identify provide feedback to those providers about how
profit from SIDAs 50% or 100% of interest and stop the cycle of family violence and build their their services can better assist family violence
earned on their account resilience. It has two key components, education victims. The potential reach of the project is
workshops and equine assisted therapy, and aims to 20,000 clients across the CLC sector.
support 50 young people in the next 12 months.
Celebrating 15 years Celebrating 15 yearsWorking towards
reconciliation
Aboriginal and Torres Strait Islander people continue to
live with unacceptable gaps in health, education and living
standards. These gaps are alarming and they have no
place in a modern Australia. Through the promotion of
reconciliation, we believe our business has a positive role
to play in helping to close these gaps.
$3,600 inTorres
donations made to Aboriginal and
Strait Islander organisations
109
2017 was a meaningful year in our reconciliation journey. In partnerships
March we launched our 2017-2019 Innovate Reconciliation
Plan (RAP). It was an increased commitment for our
4 events held for
business, building on what we learned from our first RAP.
With several new initiatives, we are eager to challenge National Reconciliation Week
ourselves and work alongside our Aboriginal and Torres
Strait Islander customers and stakeholders to do more.
This year we strengthened our supplier relationships
working with several Indigenous-owned and Supply Nation
90% $17,620+
accredited businesses, including Indigenous artist, Saretta staff have completed cultural paid to Supply Nation accredited
Fielding, the Wow Factor, Muru, Koori Kulcha Experience and awareness training businesses
Corporate Kulcha.
We also worked on increasing the number of partnerships 6 supplier relationships with
formed with Aboriginal and Torres Strait Islander
organisations, as well as the number of hours offered in pro
bono activity.
Aboriginal and Torres Strait Islander
Internal engagement and education continued with 90%
business
of our staff having completed cultural awareness training.
Building on this, we screened the short film Babakiueria
across four of our main office locations during National
Reconciliation Week. It gave staff a chance to come
together in celebration of Aboriginal and Torres Strait
Islander culture but also prompted discussion about the
lived experience of Indigenous people in modern Australia.
We look forward to channelling the passion of our staff and
customers in 2018 to continue and build on this work.
Celebrating 15 years Celebrating 15 yearsB Corp: being a better business The B Corp movement shows
that business can be a force
for good. Being a good business
We are really proud to have 2017 B Corp collaborations
re-certified for a second term in and doing good are not mutually
Our CEO Andrew Cairns attended and contributed to the B Corp Champions exclusive and we’re proud to be
2017. Not only did we improve Retreat in Alice Springs where B Corps gathered to focus on the B the Change
our score, we scored in the doing both.
mission in the heart of the outback.
top 10% of B Corps globally.
Community Sector Banking Rachel, Dan and Sile, members of our employee B Corp committee attended the Andrew Cairns
was honoured as one of the Leadership Development Day in Sydney; CEO
2017 Best for The World: ‘The B Corp conference was a great way to reflect on what it means to be a B Corp
Changemaker companies. and learn about other B Corps. There was a sense of energy at the conference; a
The B Corp movement, which united group of people and organisations driven to be more than just commercially
Community Sector Banking is driven they have a passion for their communities, their staff, the environment and
committed to, represents more to ethical business’ – Rachel
than 2,100 companies from
One of the first things we implemented when we first certified as a B Corp
50 countries and 130 industries
was a procurement policy outlining the importance of strengthening the BCorp
that are using the power of
community by doing business together. We’re proud to have collaborated and
business to create a positive
supported the following B Corps throughout 2017.
impact on the world.
Our B Corp certification SGS Economics & Planning
demonstrates our commitment
to strengthening the community Our Community
and reinforces our belief that Pro Bono Australia
making a difference and building
capability and resilience in the Think Impact
community are as much a focus
as our bottom line. Salvos Legal
SEFA
Eat me Chutneys
B Lab
Our goals are firmly set so that we not only increase internal awareness of
our B Corp certification but we strengthen and grow our external networks and
B Corp partnerships.
Watch the video
Andrew from Community Sector Banking and Mindy from B Lab.
Celebrating 15 years
9 Celebrating 15 yearsScholarships
In 2016 Community Sector Banking and Haven;
Home, Safe scholarship program provided
$20,000 over two years for tenants of Haven
to help remove the financial barriers to study,
including course and material costs. All
recipients successfully completed their studies
and in doing so, changed the trajectory of their
lives.
The program continues for another two years
with applications closing in January 2018.
Hear about the impact the scholarships made
to Kraig and his family.
Watch the video
Celebrating 15 years2018 Future Focus
Real Impact
We plan to make our grants program
even bigger, within a broader giving
strategy that will help strengthen the
sector and help not-for-profits better
control their own financial destiny.
2018 will be an important year for
our reconciliation journey as we work
alongside Aboriginal and Torres
Strait Islander people to close the
gap. We launched our first Indigenous
Scholarship Program in December
2017 and will announce recipients in
February 2018. In 2018, we will also
partner with an Indigenous organisation
on a pilot financial literacy program.
With B Corp recertification behind us,
we will be working towards integrating
what it means to be a good business
into our everyday work. This will
include creating and implementing a
volunteer framework for all staff and
working with the B Corp community
to build stronger awareness about the
movement.
Bundjalung artist Luke Close’s rainforest mural at Lismore
Regional Gallery. The mural served as a backdrop at our 2017
Social Investment Grant presentation to Northern Rivers Community
Legal Centre.
Celebrating 15 yearsThank you From everyone at Community Sector Banking, for your ongoing support and working with us to create real impact. Celebrating 15 years
Contact us At Community Sector Banking we are more than a provider of not-for-profit banking solutions – we work with our customers to strengthen communities and create real impact. Talk to us today. Call us 1300 CSBANK (1300 272 265) Anytime from 8.30am to 6pm AEST, Monday to Friday Email us customerservice@csbanking.com.au Visit us communitysectorbanking.com.au or any branch of Bendigo Bank Head Office Suites 5 & 6, Ground Level, Enterprise 1 Innovation Campus, Squires Way North Wollongong, NSW 2500 t. 1300 272 265 f. 02 4255 8420 Postal address PO Box 585 Corrimal, NSW 2518 Community Sector Banking ABN 88 098 858 765 (Australian Financial Services authorised representative No. 265317 and Australian Credit authorised representative No. 379667) is a franchisee of Bendigo and Adelaide Bank Limited ABN 11 068 049 178, AFSL and Australian Credit Licence No. 237879 and is a wholly owned subsidiary of Community Sector Enterprises Pty Ltd ABN 95 098 858 354. Community Sector Enterprises is a 50/50 joint venture between Bendigo and Adelaide Bank and Community 21 Limited ABN 79 097 612 416. Banking products are products of Bendigo and Adelaide Bank. Any information provided is of a general nature only and does not take into account your objectives, financial situation or needs. Before acting on this information, you should consider its appropriateness to your personal circumstances. You should read the applicable Disclosure Documents available online at communitysectorbanking.com.au before making any decision. Terms, conditions, fees and charges apply. All loans subject to normal lending criteria. 1096413-1096412 (12/17)
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