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JUNE – AUGUST 2020 • MCI (P) 052/10/2019

The 3As of
Palliative Care:
Availability
Accessibility
Affordability
PLUS:
Technology-enabled
continual therapy

Launch of new
Inpatient Hospice
Palliative Care Service

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                                           THE HOSPICE LINK • JUNE – AUGUST 2020
Availability Accessibility Affordability - Singapore Hospice ...
CHIEF EXECUTIVE’S NOTE

Members’ Contacts                                                              Contents                                     ost people would agree that “You Only         threatening illnesses. Many perceived that this is

Assisi Hospice
832 Thomson Road, S(574627)
T: 6832 2650 F: 6253 5312
                                        St Luke’s Hospital
                                        2 Bukit Batok Street 11, S(659674)
                                        T: 6563 2281 F: 6561 8205
                                                                                                                M           Live Once” (YOLO) is simply the most
                                                                                                                            commonly used expression urging one
                                                                                                                            to make the most out of the present
                                                                                                                                                                          something that could wait and be thought about
                                                                                                                                                                          only when crisis happens.
                                                                                                                                                                            On the contrary, palliative care is most
www.assisihospice.org.sg                www.slh.org.sg                                                       moment without worrying about the future.                    effective when there is sufficient time to discuss
assisi@assisihospice.org.sg             referral@stluke.org.sg                                                 Indeed, life is short and at times, the most               and understand your and your loved ones’ care
                                                                                                             precious things can easily become lost too.                  preferences, financial ability, values, beliefs
Buddhist Compassion Relief              Tsao Foundation                                                      Ever so often, external factors can cause that loss          and care goals. The 3As that one can rely
Tzu Chi Foundation (Singapore)          298 Tiong Bahru Road                                                 or perhaps we could have caused ourselves to                 on to prioritise in order to achieve holistic
9 Elias Road, S(519937)                 Central Plaza, #15-01/06,
                                                                                                             lose things or people we value because                       healthcare plans are — Availability, Accessibility

                                                                               10
T: 6582 9958 F: 6582 9952               S(168730)
www.tzuchi.org.sg/en                    T: 6593 9500 F:6593 9505                                             we procrastinated.                                           and Affordability.
                                        tsaofoundation.org                                                     Truly, the space of palliative care is still very            This can serve as an overview as to what is
Dover Park Hospice                      info@tsaofoundation.org                                              unspoken about even though it provides comfort to            currently offered to help you in improving
10 Jalan Tan Tock Seng, S(308436)                                                                            people of all ages with serious, chronic, and life-          your life.
T: 6500 7272 F: 6258 9007               Changi General Hospital
www.doverpark.org.sg                    2 Simei Street 3, S(529889)
info@doverpark.org.sg                   T: 6788 8833 F: 6788 0933              2 Members’ Contacts
                                        www.cgh.com.sg
HCA Hospice Care                                                                                                    AVAILABILITY                             ACCESSIBILITY                            AFFORDABILITY
705 Serangoon Road, Block A #03-01      Khoo Teck Puat Hospital                3 Chief Executive’s Note
@Kwong Wai Shiu Hospital, S(328127)     90 Yishun Central, S(768828)
T: 6251 2561 F: 6291 1076               T: 6555 8000 F: 6602 3700                                                   What is my preferred                   Am I eligble to use palliative             What financial situation do
www.hca.org.sg                          www.ktph.com.sg
                                                                               4 Technology-enabled                                                                                                   I need to be in to have my
                                                                                 continual therapy                     care mode?                                 care services?
contactus@hcahospicecare.org.sg                                                                                                                                                                        preferred palliatve care?
                                        KK Women’s and
Metta Hospice Care                      Children’s Hospital
32 Simei Street 1,                      100 Bukit Timah Road, S(229899)
                                                                               6 Doing more together                 DO YOU KNOW?                              DO YOU KNOW?                              DO YOU KNOW?
Metta Building, S(529950)               T: 6225 5554 F: 6293 7933
T: 6580 4695 F: 6787 7542               www.kkh.com.sg                         8 Accessing palliative care     • Home Palliative Care                    • Patients of all ages, from              • Costs can be kept affordable
www.metta.org.sg                                                                                               • Day Palliative Care                       babies to the elderly, can                through various subsidies and
hhospice@metta.org.sg                   Ng Teng Fong General Hospital                                          • Inpatient Palliative Care                 benefit from palliative care              financial schemes
                                        1 Jurong East Street 21, S(609606)     10 What does it take to                                                   • Pallative care services are
MWS Home Care & Home Hospice                                                                                   • Consultative services                                                             • Government subsidy is available
                                        T: 6716 2000 F: 6716 5500                 have a ‘good death’?                                                     available to those with life-             through means-testing
2 Kallang Avenue,                       www.ntfgh.com.sg
CT Hub #08-14, S(339407)                enquiries@juronghealth.com.sg                                                                                      threatening illnesses such as           • Other financial schemes
T: 6435 0270 F: 6435 0274                                                      13 The essence of care is                                                   advanced cancer, chronic                  (e.g MediSave) are available
www.mws.sg/centre-location/mws-         National Cancer                           always affordable                                                        illnesses including end-stage
home-care-home-hospice                  Centre Singapore                                                                                                   kidney, heart, lung and
MWShh@mws.sg                            11 Hospital Drive, S(169610)
                                                                               17 SHC@Queenstown                                                           neurological failure
                                        T: 6436 8000 F: 6225 6283
Singapore Cancer Society                www.nccs.com.sg                           Public Library,
15 Enggor Street, #04-01,
Realty Centre, S(079716)                                                          Singapore Hospice
                                        Tan Tock Seng Hospital
T: 1800 727 3333                        11 Jalan Tan Tock Seng, S(308433)         Council Turns 25!
www.singaporecancersociety.org.sg       T: 6256 6011                                                           Indeed, the quality of life is highly subjective
hospice@singaporecancersociety.org.sg   www.ttsh.com.sg                                                      from one to another. Therefore, wait no more to
                                                                               18 Palliative care services
                                                                                                             talk, plan and act.
SingHealth Community Hospitals          Woodlands Health Campus                   in Singapore                 You should define your own palliative care
(Bright Vision Hospital,                9 Maxwell Road,
Outram Community Hospital,
Sengkang Community Hospital)
                                        MND Complex Annex A,
                                        #03-01A, S(069112)
                                                                               19 New Inpatient Palliative
                                                                                                             needs that aim to relieve your suffering, improve
                                                                                                             your quality of life and that of your family as the          The 3As that one can
10 Hospital Boulevard, S(547530)        T: 6681 5999                              Care Service               system offers the care for the “whole person”.
T: 6970 3000
www.singhealth.com.sg/SCH
                                        www.whc.sg                                                             Former US President Barack Obama once said:
                                                                                                               “Change will not come if we wait for some
                                                                                                                                                                          rely on to prioritise in
                                                                               20 Announcements
St Andrew’s Community Hospital
8 Simei Street 3, S(529895)
                                        Lien Centre for Palliative Care
                                        Duke-NUS
                                                                                                             other person or some other time.
                                                                                                               We are the ones we’ve been waiting for.
                                                                                                                                                                          order to achieve holistic
                                        Medical School Singapore                                               We are the change that we seek.”
T: 6586 1000
www.sach.org.sg
general@sach.org.sg
                                        8 College Road
                                        Level 4, S(169857)
                                                                                                               Let’s wait no more — your decision will make
                                                                                                             the difference.
                                                                                                                                                                          healthcare plans are —
                                        T: 6601 2034 / 6601 7424 [Education]
St Joseph’s Home
36 Jurong West St 24, S(648141)
                                        T: 6601 5113 [Research]
                                        www.duke-nus.edu.sg/lcpc                                             Ms Evelyn Leong
                                                                                                                                                                          Availability, Accessibility
                                                                                                             Chief Executive
T: 6268 0482 F: 6268 4787
www.stjh.org.sg                                                                                              Singapore Hospice Council                                    and Affordability.
general@stjh.org.sg

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AVAILABILITY

                                                                                                                                   Physically present with patients are          The hospital has used technology
                                                                                                                                their assigned occupational therapists.        for speech therapy since 2016, with
                                                                                                                                Music therapist Isabel Tan says of these       telemeeting software to help patients who
                                                                                                                                colleagues, “They are our eyes, ears, hands    are home-bound. “Such patients can still
                                                                                                                                and legs. They are critical to ensure the      receive therapy while saving time, effort
                                                                                                                                effectiveness of the programme as they are     and money on travelling to the hospital
                                                                                                                                on-site to attend to patients.”                and back home. By reducing barriers of
                                                                                                                                   Occupational therapist, Batrishya Binte     time and space, the desired frequency
                                                                                                                                Dol Rani, is glad that music and art therapy   of therapy can continue and patients
                                                                                                                                could continue, “It is worth the effort when   may improve their ability to swallow,
                                                                                                                                we see our patients enjoy the activities.”     eat and speak, for example, after stroke,”
                                                                                                                                   St Luke’s Hospital cares for the whole      said Kenneth Lam, Deputy Director of
                                                                                                                                person, as patients have more than just        Rehabilitation Services.
                                                                                                                                physical needs. They also have social and        Kenneth added, “Being evidence-based
                                                                                                                                emotional needs. For example, serious          in our approach, we will review the
    Making music — a
    patient with music                                                                                                          illness may lower a patient’s spirit, which    effectiveness of the medium in music and
    therapist Isabel Tan.                                                                                                                                                      art therapy to see if it can be a long term
                                                                                                                                in turn will affect appetite, sleep, and
    Opposite page: An
    occupational therapist                                                                                                      willingness to partake of medication and       alternative to help more patients who
    and a physiotherapist                                                                                                                                                      have ambulatory constraints, even when
                                                                                                                                therapy. Art and music therapy can help lift
    are physically present
    with patients to                                                                                                            their mood and hence facilitate recovery or    we are back to DORSCON Green and
    facilitate music therapy,                                                                                                                                                  distancing is no longer a requirement.”
                                                                                                                                improve quality of life.
    attending to patients’
    needs at their bedside

Technology-                                     “S
                                                             afety first,” said Ms Kang
                                                             who wished only to be
                                                             known by her surname.

enabled                                                      Her mother, 81, was
                                               taking part in art and music therapy
                                               using remote technology for some

continual                                      ‘engagement’ and ‘motivation’.
                                                 As physical distancing helps reduce
                                               the risk of COVID-19 infection,

therapy
                                               St Luke’s Hospital staff work
                                               in different zones. The use of
                                               teleconferencing technology has
                                               helped the art and music therapists to
In times of necessity and for the health       be with patients virtually. Patients can
                                               see and hear their therapists, and vice
and safety of patients, sometimes it is best   versa. The music therapist can still
for caregivers to be physically distant,       sing along with patients, motivating
                                               them to respond and follow, and the
but this does not mean they will not be        art therapist can still demonstrate and
emotionally present for them.                  guide patients in art.
                                                                                          WORDS AND PHOTOS ST LUKE’S HOSPITAL

St Luke’s Hospital cares for the whole person, as
patients have more than just physical needs. Art and
music therapy can help lift their mood and hence
facilitate recovery or improve quality of life.
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       Doing more together                                                                                                                                    “For patients like Mr Low who travel back
                                                                                                                                                            and forth for appointments every day,
                                                                                                                                                            ambulance fees are a major concern,” said
                                                                                                                                                                                                                Opposite page:
                                                                                                                                                                                                                Dr Sumayyah (second
                                                                                                                                                                                                                from left) with her
                                                                                                                                                                                                                team at SKCH

            Palliative care offers various aspects of care, especially for elderly                                                                          Dr Sumayyah.
                                                                                                                                                              To ease Mr Low’s financial burden, the care
           patients, by relieving symptoms, pain and stress of serious illnesses                                                                            team worked together to find alternatives.          TEAMWORK IN PALLIATIVE CARE
             to improve their quality of life. Members of the care team from                                                                                  Together with the rehab team, they began          The needs of patients suffering from life-
                                                                                                                                                            to provide caregiver training to Mr Low’s son.      threatening illnesses vary and it is rarely
           Sengkang Community Hospital look at what defines palliative care.                                                                                Within three days, they equipped him with skills    possible for just one professional to
                                                                                                                                                            on how to transfer Mr Low by vehicle so that        provide adequate care. A support team
                                                                                                                                                            he can accompany his father for appointments        is required in order to help patients like
                                                                                                                                                            instead of engaging an ambulance service.           Mr Low.
                                                                                                                                                              While that was going on, the Medical Social          “The team often goes beyond the call
                                                                                                                                                            Service (MSS) team assisted Mr Low in fulfilling    of duty by offering assistance to patients
                                                                                                                                                            his wish of spending his remaining days with his    as some of them might be reluctant to
                                                                                                                                                            wife. Knowing that it is very important to him,     ask for help,” explained Dr Sumayyah.
                                                                                                                                                            the team worked closely with Mr Low to identify        Family members are also part of the
                                                                                                                                                            possible solutions to make his wish come true.      care team. They have a role in caring for
                                                                                                                                                              In the end, the Medical Social Worker helped      the patients, direct their plan of care and
                                                                                                                                                            his family with relevant information to apply for   take part in any decision making.
                                                                                                                                                            a domestic helper to aid his family members in         It really takes great effort from
                                                                                                                                                            caring for him when he returned home.               everyone to achieve a common goal.
                                                                                                                                                              Thanks to the team’s commendable effort,          Palliative patients can benefit as there is
                                                                                                                                                            Mr Low’s needs were addressed promptly and he       cooperation and understanding among
                                                                                                                                                            was able to return home after the helper arrived.   the team members.
                                                                                                                                                              “We were filled with joy and satisfaction            The quote by the late deaf-blind
                                                                                                                                                            because we were able to provide appropriate         American author is so apt here: “Alone,
                                                                                                                                                            care to Mr Low and fulfil his wish!” said           we can do so little; together we can do
                                                                                                                                                            Dr Summayah.                                        so much!”

                                                                                                                                                            “
                                                                                                                                                            The team often
                                                                                                                                                            goes beyond their
                                                                                                        WORDS AND STAFF PHOTO SENGKANG COMMUNITY HOSPITAL

               ife is a gift and every single moment   everyone’s mood. He cultivated this liveliness

    L          should be cherished. Happiness can      within the hospital and maintained it till the
                                                                                                                                                            call of duty by
                                                                                                        OPPOSITE PAGE PHOTO SABINE VAN ERP/PIXABAY

               come in many forms — even as far        day he was discharged to spend the rest of his
               as giving joy to others.                days at home.
  For Mr Low (not his real name), his life was full                                                                                                         offering assistance
of positivity. The Sengkang Community Hospital         FULFILLING A LAST WISH
(SKCH) palliative patient remained cheerful
despite suffering from metastatic prostate cancer.
                                                       Mr Low would keep himself active without
                                                       fail. He derived joy from reading newspapers,
                                                                                                                                                            to patients as some
  “He would greet everyone with a broad and            watching television and socialising with
uplifting smile. It always made my day,” said          other patients, or by simply appreciating the                                                        of them might be
Dr Sumayyah Omar Bin Talib, a Resident                 greenery at the Hospital’s garden.
Physician treating Mr Low from the SKCH Post-
Acute and Continuing Care (PACC) team.
                                                         In between all of these activities, Mr Low
                                                       participated in therapy sessions and
                                                                                                                                                            reluctant to ask
  Dr Sumayyah revealed that Mr Low’s smile             attended his specialist appointments at
was contagious too, spreading to help elevate          the acute hospital.                                                                                  for help.”
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ACCESSIBILITY

Accessing                                                                                                                                  Step 2: Get a doctor’s referral

palliative care                                                                                                                              Admission to Assisi Hospice’s Inpatient, Home Care and
                                                                                                                                             Day Care services is by doctor’s referral. The patient’s
                                                                                                                                             doctor (either a general practitioner or one from a
                                                                                                                                             hospital) will need to complete a referral form available
Assisi Hospice offers a four-step guide to finding the most                                                                                  on Assisi Hospice’s website
                                                                                                                                             (https://www.assisihospice.org.sg/wp-content/uploads/
suitable type of palliative care for your loved ones.                                                                                        SHC-Common-Referral-Form_20-Jan-2020.pdf)

Step 1: Choose a suitable service
                                                                                                                                           Step 3: Wait for Assisi Hospice’s update
     Assisi Hospice provides care for patients across the spectrum of Inpatient, Home Care and Day
     Care palliative care services. This allows patients and family members to journey with a clinical                                       Upon receipt of the referral form, our doctor will
     team they are familiar with, and to receive the care they need.                                                                         assess the patient’s suitability for palliative care
                                                                                                                                             and will contact the referring hospital or doctor on
     Our Inpatient Care is for patients of all                                                                                               admission arrangements, such as bed availability,
     ages who need specialist palliative care                                                                                                date of first assessment visit, and so on.
     in an inpatient environment. The cost of
     inpatient stay will depend on the level of
     government subsidy based on a means
     test. This government subsidy, together
     with MediShield Life and a subsidy from
     Assisi Hospice will help lower the cost to
     patients. Prospective patients and their
                                                                                                                                           Step 4: Arrange for transfer of patient
     families can speak with the Medical Social
     Workers regarding any concerns about the
                                                                                                                                           (for Inpatient service)
     cost of stay.

     Our Home Care service is for patients who                                                                                               The ambulance transfer will be arranged by the
     prefer to be cared for at home, if their                                                                                                referring hospital or doctor. A family member will
     condition allows. Regular home visits by                                                                                                need to accompany the patient during the transfer
     our care team support families in caring                                                                                                and facilitate his or her admission process.
     for patients by helping them manage
     the symptoms of advanced illnesses and
     provide psychosocial and other practical
     support. Our Home Care service is offered
     free to all patients, regardless of location
     in Singapore.

     Our Day Care service provides a warm
     and interactive environment for patients
     who require care during the day. It is
     made accessible by ferrying patients to
                                                                                                         WORDS AND IMAGES ASSISI HOSPICE

     and from their homes. Our Day Care fee                                                                                                                                                              The patient will be cared for by
     is a nominal $10 per day and it covers                                                                                                                                                              our team of specialist doctors,
     two-way transport, meals, medical                                                                                                                                                                   nurses, allied health and pastoral
     consultations, nursing attendance,                                                                                                                                                                  care professionals. When faced
     psychosocial support, occupational                                                                                                                                                                  with life-limiting illnesses, our
     therapy, physiotherapy, as well as all                                                                                                                                                              patients receive medical care, as
     therapeutic and recreational activities,                                                                                                                                                            well as psychosocial, emotional
     including outings.                                                                                                                                                                                  and spiritual care.

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ACCESSIBILITY

                                                                                                                                                                                                  PALLIATIVE CARE IS NOT LIMITED TO A
                                                                                                                                                                                                  HOSPICE AND IS APPROPRIATE AT ANY
                                                                                                                                                                                                  STAGE OF A SERIOUS MEDICAL CONDITION
                                                                                                                                                                                                  Contrary to popular belief, a hospice is not
                                                                                                                                                                                                  just a medical facility for patients to receive
                                                                                                                                                                                                  care at the final stage of their lives. The term
                                                                                                                                                                                                  “hospice” actually refers to a concept of care
                                                                                                                                                                                                  that focuses on improving the quality of life
                                                                                                                                                                                                  for terminally-ill patients and their loved ones.
                                                                                                                                                                                                  This care can be delivered at home or in long-
                                                                                                                                                                                                  term care facilities such as nursing homes, or
                                                                                                                                                                                                  inpatient hospices.
                                                                                                                                                                                                    Palliative care is appropriate at any stage of
                                                                                                                                                                                                  a serious medical condition. A patient can still
                                                                                                                                                                                                  receive curative treatment while undergoing
                                                                                                                                                                                                  palliative care. The aim of palliative care is to
                                                                                                                                                                                                  provide a better quality of life for patients by
                                                                                                                                                                                                  helping them with their physical, psychological
                                                                                                                                                                             Dr Andy Lee (first   and spiritual needs. In fact, starting palliative
                                                                                                                                                                             row, third from      care as early as possible after diagnosis has
                                                                                                                                                                             left), Head of
                                                                                                                                                                             MWS Home Care        proven to be beneficial to patients in offering a
                                                                                                                                                                             & Home Hospice       higher quality of life.
                                                                                                                                                                             with his teams
                                                                                                                                                                                                    The MWS Home Care & Home Hospice
                                                                                                                                                                                                  team provides a suite of home-based care for
                                                                                                                                                                                                  patients so they may continue to live in the

What does it take
                                                                                                                                                                                                  comfort of their own homes. Beyond providing
                                                                                                                                                                                                  care, we also coordinate care services and
                                                                                                                                                   A patient can still receive                    financial options in the community and
                                                                                                                                                                                                  with hospitals for our patients. Our services

to have a ‘good death’?                                                                                                                            curative treatment while
                                                                                                                                                   undergoing palliative
                                                                                                                                                                                                  accept referrals from hospitals, private
                                                                                                                                                                                                  general practitioner clinics or other home
                                                                                                                                                                                                  care agencies through the online Agency for
                                                                                                                                                                                                  Integrated Care portal, through email or fax.
Head of MWS Home Care & Home Hospice Dr Andy Lee addresses common
                                                                                                                                                   care. The aim of palliative
                                                                                                     WORDS AND PHOTOS METHODIST WELFARE SERVICES

                                                                                                                                                                                                  FOR HOME-BOUND PATIENTS, PALLIATIVE
concerns about the accessibility of palliative care.                                                                                                                                              HOME CARE CAN BE BENEFICIAL
                                                                                                                                                                                                  Although there are limitations to the
                                                                                                                                                   care is to provide a better                    diagnostic tests that can be done at home,
               or many Singaporeans, death            It is important to explore the underlying                                                                                                   palliative home care is still beneficial for

     F         is viewed as a taboo subject,
               and family members worry
                                                    ideas and previous experiences that may
                                                    have given shape to their current concerns.
                                                                                                                                                   quality of life for patients                   patients, especially those who are home-bound
                                                                                                                                                                                                  and are unable to travel to the hospital for
               that raising the topic will affect   There may be deep-seated beliefs that have                                                                                                    their regular follow-ups. With good clinicians
the patient’s will to live. They also have the      been built up over many years based on what                                                    by helping them with their                     tending to patients, diagnosis and medication
impression that end-of-life care is unaffordable    they have seen or heard from trusted friends                                                                                                  can still be administered effectively. This also
and difficult to access, causing them to think
about it too late. Conversations about palliative
                                                    or family members. In this article, we look at
                                                    some of the concerns expressed by patients
                                                                                                                                                   physical, psychological                        supports those with advanced diseases who
                                                                                                                                                                                                  need palliative care to manage pain, and fulfil
care for the terminally ill tend to remain off-     and their caregivers, and how palliative care                                                                                                 their wish to spend their final days at home.
limits until they are absolutely necessary.         can be made accessible to them.                                                                and spiritual needs.                           At MWS Home Hospice, our teams of doctors,

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ACCESSIBILITY                                                                                                                                                                    AFFORDABILITY

                                                                                                                      The essence of care is
                                                                                                                       always affordable
                                                                                                                                    St. Joseph’s Home holds true that care can remain
                                                                                                                                        affordable with creativity, conversation and
                                                                                                                                              compassion applied to the mix.

                                                                                                                               ina was in tears, “My mother      comfort during the remaining days of

                                                                                                                   G           was very poor. She couldn’t
                                                                                                                               afford to send me to school.
                                                                                                                               She didn’t have enough money
                                                                                                                                                                 someone’s life. The comfort of a tender
                                                                                                                                                                 companion and respect for human dignity
                                                                                                                                                                 is always affordable.
                                                                                                                for food. She loves me so much. Now, she’s
                                                                                                                gone.” Gina choked on her own tears. Gina        A MEASURE OF CREATIVITY
                                                                                                                is one of our Residents. She has advanced        The COVID-19 situation has pushed our
                                                                                                                dementia and today, she was missing her          creative limits and challenged what we
                                                                                                                mother more than usual. Sitting beside her,      thought was impossible. Before the circuit
                                                                                                                I had the privilege of sharing in her life as    breaker started, volunteers hosted a slew
                                                                                                                a daughter.                                      of art, music and dance programmes at
                                                                                                                   Her heartache of growing up in a poor         the Home. Now, with a webcam and a
                                                                                                                family brought to mind some questions:           portable TV, our volunteers zoom into our
                                                                                                                What determines whether something is             Residents’ clusters to host spontaneous
                                                                                                                available to you? Is it your pay check or        virtual activities. While the warmth of
                                                                                                                                                                                                                   Residents of
                                                                                                                how luxurious the place looks?                   touch is not easily replaceable, technology       St Joseph’s
nurses and medical social workers            daily activities such as bathing, moving     An MWS Home              In essence, the heart of hospice care is to   can help to bridge the physical distance          Home enjoy a
                                                                                          Care & Home                                                                                                              performance by
make regular home visits and provide         around, dressing, transferring, toileting    Hospice patient       provide physical, emotional and spiritual        between us and nurture our relationships.         band Jamspiration
round-the-clock support. If a problem        and eating.                                  receives holistic
                                                                                          care in the comfort
crops up in the middle of the night             Grief and bereavement are also            of his own home
or at weekends, the patient and their        important aspects of palliative care.
caregivers are assured that help is only     When patients pass away, it is essential
a phone call away and that a doctor will     to support their families with a team that
visit the patient if necessary.              is able to assess their psychosocial and
  This support from home care doctors        spiritual needs. Through bereavement
and nurses helps to allay a lot of           follow-ups and counselling, they can help
anxieties of home-bound patients,            family members to cope with grief and
especially if they are no longer able to     receive closure.
visit the hospital for their usual follow-
ups. Many of our patients actually look
forward to the visits even when they
are well because of the companionship
and camaraderie.
                                             Our team uses a person-
HOLISTIC PALLIATIVE CARE ALSO
SUPPORTS CAREGIVERS, EVEN AFTER              centred approach which
THE PATIENT PASSES AWAY
Holistic palliative care takes into
consideration the patient and caregiver’s
                                             entails engagement with
needs. Our team uses a person-centred
approach which entails engagement            each patient and the
with each patient and the family to
understand their total needs. These may
include medical care, nursing care, home
                                             family to understand
personal care, as well as housekeeping,
errand-running and assistance with           their total needs.
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Availability Accessibility Affordability - Singapore Hospice ...
AFFORDABILITY

                                                                                                                                                                         To care for Residents as persons, not patients,
                                                                                                                                                                         we need to start with having real conversations
                                                                                                                                                                         with them, and getting to know them.
                                                                                                                                                                           To care for Residents as persons, not     Before the circuit breaker started,          Youth volunteers who
                                                                                                                                                                                                                                                                  could no longer visit
                                                                                                                                                                         patients, we need to start with having    youth volunteers visit the Home to             send photos and write
                                                                                                                                                                         real conversations with them, and         befriend our Residents. To continue            letters to keep in touch
                                                                                                                                                                                                                                                                  with St. Joseph Home
                                                                                                                                                                         getting to know them.                     these relationships and create new             Residents. Opposite
                                                                                                                                                                           Our pastoral team tends to our          ones, our Residents and youths                 page: St Joseph’s Home
                                                                                                                                                                                                                                                                  Residents enjoying a
                                                                                                                                                                         Residents from their first day at         exchange postcards and digital                 virtual live performance
                                                                                                                                                                         our Home. The team welcomes               hellos instead.                                by band Volunteer
                                                                                                                                                                                                                                                                  Guitar Connection
                                                                                                                                                                         Residents at the front door, befriends      Our staff are honoured to share in
                                                                                                                                                                         them during their stay here and           the stories of our Residents and to
                                                                                                                                                                         accompanies them when they take           cultivate hope and resilience with
                                                                                                                                                                         their last breath.                        them. In difficult times as these,
                                                                                                                                                                           Aside from our staff team, our          supporting one another becomes
                                                                                                                                                                         volunteers have different but valuable    more important than ever. For
                                                                                                                                                                         roles in Residents’ lives. Volunteers     caregivers and volunteers who are
                                                                                                                                                                         provide a listening ear to Residents,     now homebound, a care that inspires
                                                                                                                                                                         not only to share their burdens, but      hope can continue to be available and
                                                                                                                                                                         also to share in their years of lived     affordable with creativity, conversation
                                                                                                                                                                         experiences and wisdom.                   and the heart of care.

  One example is the live bands that                Every morning, Mr Tee reads The Straits
perform during our weekly coffee corner          Times, not only to catch up on the news,
sessions. In the past, live bands would hook     but also to learn English. Last year, Mr
up their portable sound systems to busk          Tee attended volunteer-run computer

                                                                                                 WORDS AND PHOTOS SHEREEN NG, COMMUNITY PARTNERSHIPS, ST JOSEPH’S HOME
for Residents. Residents can make song           lessons and learnt how to get on
requests, sing and clap along, while             YouTube and Google Translate to learn
enjoying the company of other Residents          conversational English.
and volunteers.                                     Mr Tee now spends more of his time in his
  Today, our live band sessions look slightly    living area, where there are neither computer
different. With Zoom, Residents can make         units nor volunteer teachers around. To
song requests live like before. The playful      encourage continual learning, staff at
banter between the musician-host and             that cluster have made notebooks and
Residents adds vibrance and laughter to          newspapers available to him. He would then
the Home. More importantly, the volunteers       diligently jot down the English phrases that
who are zooming into the Home also bring         he picks up from the newspaper and enlist
a semblance of community life when they          the staff around to help with translation.
                                                                                                 RESIDENTS’ NAMES HAVE BEEN CHANGED

share nuggets about what is happening in
their own households.                            A MATTER OF CONVERSATION
                                                 For Residents who move into our Home,
A MODE OF CARE                                   they need to bid goodbye to parts of their
One of our staff members once commented,         lives that they might have grown familiar
“It is not the outcome that matters. It is       with. A new environment can bring
whether Residents are proud of themselves        elevated anxiety. When we are anxious, we
after the activity.” As much as possible, our    either fight the feeling with ‘uncooperative
staff arrange the physical space and materials   behaviour’ or flee from it by insisting on
so that Residents are empowered to engage.       returning to the old life.

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HAPPENINGS

                                                                                         SHC @ Queenstown
                                                                                         Public Library
                                                                                         Explore and learn more about palliative care and
                                                                                         end-of-life matters through stories, digital resources,
                                                                                         a photo-documentary and more at the exhibition!

                                                                                         Venue: Queenstown Public Library, Level 1,
                                                                                         53 Margaret Dr, Singapore 149297
                                                                                         Date: Sunday, 16 Aug – Monday, 31 Aug 2020

                                                                                         *In view of the COVID-19 situation, please check our
                                                                                         website www.singaporehospice.org.sg for updates.

                                        his year marks the 25th anniversary of the
                                        founding of the Singapore Hospice Council.
                                        It is therefore timely, that the 7th Singapore
                                        Palliative Care Conference (SPCC 2020) held
                                        from
                                        8 to 11 July 2020 at the Sands Expo &
                                        Convention Centre invites everyone to
                                        embrace our rich history and discover for
                                        ourselves the core values of compassion,
                                        strength and resilience that lie deep within
                                        our roots. It is pertinent that we reach
                                        out beyond our traditional boundaries
                                        to engage professionals outside the
                                        fraternity, as well as community services
                                        and industrial partners in relevant fields.
                                        It is only through bridging the divide
                                        amongst specialities, services and interest
                                        groups that we may extend holistic and
                                        comprehensive care to patients and their
                                        families. As we celebrate who we are
                                        and what we have achieved together, we
16                                      continue to reach out with open hearts and                                                                                                    17

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Availability Accessibility Affordability - Singapore Hospice ...
SHC MEMBER SERVICES                                                                                                                                                                                                                                                                                          ANNOUNCEMENTS

        Palliative Care                                                                                                                                                                                      New Inpatient
     Services in Singapore                                                                                                                                                                                   Palliative Care Service
                                                                                                                                                                                                             On 1 April 2020, the Ministry of Health (MOH) launched the Inpatient Hospice Palliative Care Service (IHPCS)
                                                                                                                                                                                                             to provide patient-centric and seamless care to patients receiving inpatient palliative care. This new service is
     HOME PALLIATIVE CARE               INPATIENT PALLIATIVE CARE                                                                                                                                            in line with MOH’s ongoing efforts to improve the quality, accessibility and affordability of palliative care.

     • Assisi Hospice                   • Assisi Hospice
     • Buddhist Compassion Relief       • Bright Vision Hospital
       Tzu-Chi Foundation (Singapore)   • Dover Park Hospice                                                                                                                                                         AVAILABILITY:                                                                 ACCESSIBILITY:
                                        • St Andrew’s Community Hospital                                                                                                                                             MEETING PATIENTS’                                                             ADMISSION AND REFERRALS
     • Dover Park Hospice
                                                                                                                                                                                                                     PALLIATIVE NEEDS                                                              Patients can be admitted to IHPCS
     • HCA Hospice Care                 • St Joseph’s Home
                                                                                                                                                                                                                     With the IHPCS, a common service                                              from acute hospitals and direct
     • Metta Hospice Care               • St Luke’s Hospital                                                                                                                                                         framework will be introduced to                                               referrals from the community,
     • MWS Home Care & Home Hospice     • Yishun Community Hospital                                                                                                                                                  ensure that all service providers are able to                                 such as from General Practitioners and Home
     • Singapore Cancer Society                                                                                                                                                                                      provide a standard scope of services to meet the                              Palliative Care providers. The expansion
     • Tsao Foundation (Hua Mei                                                                                                                                                                                      needs of palliative patients in two tiers.1                                   of referral pathways will improve the
                                                                                                                                                                                                                     1. General palliative care is for patients with                               accessibility of inpatient palliative care for
       Mobile Clinic)
                                        CONSULTATIVE SERVICES                                                                                                                                                           palliative care needs that require inpatient                               patients who require it and facilitate the right-
                                                                                                                                                                                                                        management. Examples include relieving                                     siting of patients.
                                                                                                                                                                                                                        symptoms such as pain and breathlessness
                                        • Changi General Hospital
                                                                                                                                                                                                                        through oral and subcutaneous medication,
                                        • Khoo Teck Puat Hospital                                                                                                                                                       as well as socioemotional support for patients
     DAY PALLIATIVE CARE
                                        • KK Women’s and Children’s Hospital                                                                                                                                            and caregivers during this difficult time in
                                        • Ng Teng Fong General Hospital                                                                                                                                                 their lives.
                                                                                                                                                                                                                                                                                                   AFFORDABILITY:
     • Assisi Hospice
                                        • National Cancer Centre Singapore                                                                                                                                           2. Specialised palliative care is for patients
     • Dover Park Hospice                                                                                                                                                                                                                                                                          EXTENSION OF SUBSIDIES
                                        • National University Hospital                                                                                                                                                  with complex needs that require higher levels
                                                                                                                                                                                                                                                                                                   Singapore residents admitted
     • HCA Hospice Care                                                                                                                                                                                                 of care (compared with general palliative
                                        • Tan Tock Seng Hospital                                                                                                                                                                                                                                   into IHPCS are eligible for means-
                                                                                                                                                                                                                        care). Examples include the administration of
                                                                                                                                                                                                                                                                                                   tested government subsidies of
                                                                                                                                                                                                                        intravenous medication and specialised wound
                                                                                                                                                                                                                                                                                                   up to 75%. To better support patients who
                                                                                                                                                                                                                        care for complex wounds.
                                                                                                                                                                                                                                                                                                   require inpatient palliative care, MediShield
                                                                                                                                                                                                                                                                                                   Life coverage will be extended to all IHPCS
                                                                                                                                                                                                                        Patients will be assigned to the appropriate
                                                                                                                                                                                                                                                                                                   patients, and MediSave withdrawal limits will
                                                                                                                                                                                                                     tier based on their goals of care and needs. Each
                                                                                                                                                                                                                                                                                                   be increased for patients with more complex
                                                                                                                                                                                                                     patient’s assigned tier will be regularly reviewed
                                                                                                                                                                                                                                                                                                   needs. Singaporeans who cannot afford their

                                                                                                                                                 WORDS EXTRACTED FROM MOH’S PRESS RELEASE ON 31 MARCH 2020
                                                                                                                                                                                                                     and updated by doctors as needed.
                                                                                                                                                                                                                                                                                                   bills after subsidies, MediShield Life and
                                                                                                                                                                                                                        The framework will also allow patients with
                                                                                                                                                                                                                                                                                                   MediSave, may apply for MediFund.
                                                                                          WORDS SINGAPORE HOSPICE COUNCIL PHOTO ASSISI HOSPICE

                                                                                                                                                                                                                     fluctuating care needs due to changes in their
                                                                                                                                                                                                                     health condition to be cared for in the same                                                              MediShield Life limits
                                                                                                                                                                                                                     location. This promotes continuity of care and                                General palliative care     $250/day
                                                                                                                                                                                                                     minimises the need for transfers to different                                 Specialised palliative care $350/day
                                                                                                                                                                                                                     care facilities. As all providers will be required
                                                                                                                                                                                                                     to provide a standard scope of services,
                                                                                                                                                                                                                     patients also have the option of a wider range                                                            MediSave limits
                                                              For referrals to service
                                                                                                                                                                                                                     of providers and can be more assured that their                               General palliative care     $250/day
                                                              providers of inpatient
                                                                                                                                                                                                                     care needs will be fulfilled regardless of setting.                           Specialised palliative care $350/day
                                                              care, home care and day
                                                              care services, visit
                                                              https://singaporehospice.
                                                              org.sg/shc-common-
                                                                                                                                                                                                             For more information on IHPCS and other Intermediate and Long-Term Care Services, patients and their caregivers can
                                                              referral-form/ or scan
                                                                                                                                                                                                             visit the Agency for Integrated Care’s website or approach their regular doctors or medical social workers.
                                                              the QR code above
                                                              (for healthcare
                                                              professionals’ use).                                                                                                                           1
                                                                                                                                                                                                                 With the exception of St Joseph’s Home, which only provides general palliative care.

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ANNOUNCEMENTS

     SingHealth
     Community Hospitals
     Singapore Hospice Council welcomes
     SingHealth Community Hospitals (SCH) as
     our new member on 1 April 2020.
       SCH oversees the management of
     Bright Vision Hospital, Sengkang Community
     Hospital and the new Outram Community
     Hospital, which opened on 18 November, 2019.                 Download Caregiver
       The focus at SCH goes beyond patients’
     length of hospital stay, aiming to provide a
                                                                  Resource Booklets
     homely environment in community hospitals                    Singapore Hospice Council’s booklets,
     for patients to receive well-paced, personalised             which aim to better support and empower
     care. The multidisciplinary team helps                       caregivers, are now available for download
     patients to not only recover from their medical              in 4 languages — English, Mandarin, Malay
     conditions, but also regain abilities to integrate           and Tamil.
     into the community. SCH wants to shape the                      Learn more about Caring for Yourself
     way they deliver person-centred care across                  After a Death, Nutrition in Advanced
     healthcare settings, and beyond the hospital to              Illnesses and Understanding the Final Hours
     the community.                                               at https://singaporehospice.org.sg/caregiver/

          EDITORIAL COMMITTEE

Editor                             Christina Wee
Associate Editor                   Anne Loh

Assisi Hospice                     Angela Yeo
Buddhist Compassion Relief         Tzu Chi Editorial Team
  Tzu Chi Foundation (Singapore)
Changi General Hospital            Rasidah bte Alias
                                                                       1 Lorong 2 Toa Payoh #07-00
Dover Park Hospice                 Jenny Goo
HCA Hospice Care                   Toh Wei Shi
                                                                       Braddell House
Khoo Teck Puat Hospital            Tricia Tan                          Singapore 319637
Lien Centre for Palliative Care    Jessica Goh Siew Hong               T: 6538 2231
Metta Hospice Care                 Sandy Lim                           E: secretariat@singaporehospice.org.sg
MWS Home Care & Home Hospice       Nicole Andrea Tan                   www.singaporehospice.org.sg
Singapore Cancer Society           Kumudha Panneerchelvam
Singapore Hospice Council          Sheena Koong
SingHealth Community Hospitals     Muhammad Azhar bin
                                                                       Contents are not to be quoted or reproduced without the prior
                                   Abdul Rahim
                                                                       written permission of the Singapore Hospice Council.
St Andrew’s Community Hospital     Peh Lay Koon
St Joseph’s Home                   Shereen Ng
St Luke’s Hospital                 Chua Hwee Leng
Tan Tock Seng Hospital             Candice Tan
Tsao Foundation                    Desiree Lim

Design                             Christian Subrata
Printer                            Yung Shung Printrade Pte Ltd

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THE HOSPICE LINK • JUNE – AUGUST 2020
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