Appointment of Associate Director, User Experience Information Pack - Australian Catholic University 2021 - ATEM
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Appointment of Associate Director, User Experience Information Pack Australian Catholic University 2021
Contents About Australian Catholic University 03 Mission, vision and values 04 University governance and structure 05 Why choose ACU? 06 - 07 ACU organisational chart 08 About the Student Administration Directorate 09 About the position 10 Selection criteria and capability development 11 framework Salary and benefits 12 The staff experience and the student 13 - 14 experience Our campuses 15 - 16
About
Australian Catholic University
At Australian Catholic University We’re closely integrated into our
(ACU) we pride ourselves on offering communities and industries, working
a welcoming environment for with them to answer the big
everyone. ACU’s mission is central to questions, and to create tangible
the university and informs every area results. From hospitals, to schools
– integrating the dignity of the human and any number of far-flung places, Further information
person, the common good, and ethical our students and staff have always
and social justice considerations into rolled up their sleeves to be fully acu.edu.au
our core activities of student learning engaged in the real world.
and teaching, research and service.
Currently we have more than 34,000
We are a publicly-funded Catholic students and 2,500 staff.
university which has grown rapidly
ACU is a place where people go
over the past few years. We’re young,
places. We pursue performance
but we are making our mark: ranking
excellence and offer an environment
among the top universities worldwide.
where we value and reward our
We have eight campuses around
staff. In return we expect the same
Australia, more than 200 partner
commitment and dedication to quality
universities on six continents, and a
from you.
campus in Rome, Italy.
At ACU it’s education, but with a
Currently we have four faculties at
bigger purpose.
ACU: Education and Arts, Law and
Business, Health Sciences, and
Theology and Philosophy.
ACU has been recognised for its leading work place practices and has been
awarded the Employer of Choice for Gender Equality citation.
3
Mission, vision and values
OUR MISSION CORE VALUES SERVICE
Within the Catholic intellectual tradition ACU is founded on a long history ACU is a university of service. We
and acting in Truth and Love, of commitment to truth, academic seek to serve the wider community
Australian Catholic University is excellence and service, all within the through research, education and
committed to the pursuit of knowledge, Catholic intellectual tradition. These engagement, especially by
the dignity of the human person and values are the principles behind all our providing opportunities for those in
the common good. actions and guide us in living out our need and by educating students to
mission and realising our vision: be socially and morally
responsible persons.
OUR VISION TRUTH ACU pursues all its core values
We are committed to the lifelong within the Catholic intellectual
ACU is one of the leading Catholic
pursuit of knowledge, freely seeking tradition. We are committed to
universities in the world and is one
truth through research, critical inquiry serving the common good and
of the principal intellectual assets of
and active discovery. upholding the sacredness in life.
the Church in Australia. We exercise
We respect and welcome all faith
nationwide leadership in the key focus We share this pursuit through
traditions and uphold the dignity of
areas of health, education, theology teaching, scholarship and
all human persons.
and philosophy, and social justice. engagement, contributing to the
Guided by the principles of Catholic growth and betterment of society.
social teaching, our students, staff and
graduates will be influential in bringing ACADEMIC EXCELLENCE
about changes in the communities we ACU, through its pursuit of excellence
live in.
in teaching and research, strives to
produce the highest quality intellectual,
educational and learning experiences
through innovation and creativity.
4
University
governance
The governing body is the Senate • three persons elected by and
which consists of: from the academic staff of the
• five persons (Chancellor, Pro- university
Chancellor, Vice- Chancellor and • one person elected by and from
President, the Chair of Academic the professional staff of the
Board and one cleric) who are university
members ex-officio • one student of the university.
• eight persons elected by the The Academic Board is constituted
Members of the Corporation by the Senate to administer and
following nominations by State implement academic policies.
Chapters (four Senators) and a
panel (four Senators) having The university has also established
regard (among other things) to four Chapters, based in the
the need for broad community communities it serves. These provide
involvement advice to the Senate on local needs
and demands and serve as important
links to community interests.
University
structure
The Vice-Chancellor and President Each faculty is headed by an
is the chief executive officer of the Executive Dean, who is supported by
university. The Provost, Chief Associate Deans whose portfolios
Operating Officer, Deputy Vice- encompass learning and teaching,
Chancellors and the Vice President and research.
have delegated responsibility for
assigned areas of policy. Each campus has a student
association and there is a national
Associate Vice-Chancellors in student body, ACUNSA (Australian
Sydney, Melbourne and Brisbane are Catholic University National Students’
the Vice-Chancellor and President’s Association) and a national
representative in their local region, postgraduate body, ACUPGA
as are the Campus Deans at Ballarat (Australian Catholic University
and Canberra. Postgraduate Association).
The Vice-Chancellor and President is
also assisted by the Faculty Executive
Deans, the Pro Vice-Chancellor,
International, and other Directors with
national portfolios.
5
6
8
About the
Student Administration
Directorate
The Student Administration Directorate, led by the Academic Registrar and Director, Student Administration, and headed by
the Chief Operating Officer, consists of four core divisions:
1. Administrative Services – responsible for TAC Admissions Services; Direct Admissions Services; Timetabling &
Room Bookings; and Examinations & Results.
2. User Experience – responsible for change management and user experience; Graduations & Protocols;
Enrolments & Scholarships; and Fees.
3. Student Systems – responsible for Student Systems Operations; Student Systems Development; and the
Student Systems Futures Project.
4. The Office of the Academic Registrar and Director, Student Administration – responsible for Student Policy and
Appeals, Curriculum Management, and AskACU Service Operations (incorporating the AskACU Contact Centre
and AskACU Centres).
The Student Administration Directorate supports the university’s academic decision-making processes through academic
policy formulation, providing operational support for student and academic-related administrative matters, and delivering
process improvement initiatives to improve the student and faculty user experience.
9
About the position
POSITION PURPOSE
Work closely with faculty and school Analyse student and staff feedback to initiate
The Associate Director, User Experience, representatives to develop greater improvements in response to feedback.
plays a pivotal role in the development of a understanding of service delivery across
user-centred service design across all ACU for all activities under the Student Develop and manage systematic process
Student Administration functions. The role and Academic Administration optimisation and improvement strategies across
requires an understanding of the needs of component of the ACU Service areas of the Division’s responsibilities.
users, both students and staff, using user Catalogue.
experience and responsive design best Continually review and develop operational
practices to deliver both digital and non- Strategic Planning, Management processes and systems with an emphasis on
digital experiences and process solutions and Project Management improving service, efficiency and effectiveness.
that aim to meet the expectations of all.
Develop and maintain operating procedures and
Provide knowledgeable advice to the systems that enable staff to undertake their work
The position formulates, develops and
Academic Registrar in regard to the effectively.
implements solutions that fulfil the strategic
Student Administration Organisational
and operational plans of the Directorate and Service Culture & Service Standards
Unit Plan, the Portfolio Strategic Plan
drives student centric initiatives to ensure a
and the university’s Strategic Plan.
strong service culture in line with the Develop, monitor and report on service
mission, vision and goals of the university, standards across Student Administration
Lead the development and
with specific reference to the student
implementation of business processes,
experience. Provide leadership in the continual development
systems, service delivery and
operational plans for the Service of a strong service culture within the Division
Key to this role is supporting and leading the and Directorate.
Delivery Division, in line with Student
User Experience team through leadership,
Administration’s organisational and
coaching and setting clear expectations. Lead, build, and strengthen high performing
strategic plans.
teams, facilitating consistent, responsive and
The Associate Director is responsible for timely service delivery within a dynamic work
Work with other areas of the university
high level management of the following: environment to ensure achievement of service
(including staff and students) to ensure
• The university student and academic excellence.
projects, functions and systems
administration experience – service
initiated and managed meet
improvement initiatives and projects, in Lead, identify and cultivate continuous
stakeholder needs and respond to
line with the University’s service improvement and measurable outcomes in the
changing priorities both in the internal
excellence agenda and the Student and provision of all services provided by the
and external university environment.
Academic Administration component of Division.
the ACU Service Catalogue.
Initiate and/or assist in the
• Enrolments and Scholarships Workforce and Resource Management
development of new strategies,
• Fees
systems and services and effectively
• Graduations Lead and support collaborative and collegial
manage implementation of resultant
changes. interactions within the Division, the Directorate
POSITION RESPONSIBILITIES
and across the university.
User Experience Undertake research, initiate and
contribute to academic decision- Motivate staff to deliver innovative, effective and
Plan and develop a user-centred service making processes and to policy efficient work practices.
design program across all Student formulation and review.
Administration functions. Develop individuals and teams to grow
Support broader Student capability fit for now and the future through the
Maintain an overview of a student’s Administration objectives by providing provision of mentoring, coaching and
experience across all administrative services high level, expert advice across the professional development activities.
while fully understanding the scope of Directorate.
operational challenges to deliver a great Communicate across the Directorate to
student experience. Initiate and prepare submissions, coordinate effort, facilitate cross-functional
recommendations and reports on involvement and learning, and encourage
Develop services that are innovatively initiatives to enhance the student ongoing professional development.
delivered with the goal being a superior experience and service delivery.
student experience. Deputise for the Academic Registrar & Director
Effectively manage projects, including Student Administration as required.
Build an understanding of faculty academic the deployment of project resources.
administration requirements and develop TYPE OF APPOINTMENT
strategies to provide cross university digital Process and system development, This position will be offered on a full-time, fixed
and non-digital solutions to improve the user review and implementation term basis for a period of one year to cover a
experience. period of parental leave.
Ensure the successful delivery of all
LOCATION
Identify shared objectives to facilitate co- services and processes managed by
production of services that are responsive to the User Experience Division. The position is located at the Melbourne Campus.
the needs to students.
10Key selection criteria
ESSENTIAL Proven ability to effectively lead and Demonstrated commitment to cultural
manage a team of professionals to deliver diversity and ethical practice principles
Completion of a relevant outstanding outcomes and to develop and and demonstrated knowledge of equal
postgraduate qualification and/or integrate contemporary approaches to employment opportunity and
relevant work experience. driving performance. workplace health and safety,
appropriate to the level of the
Demonstrated experience in project Work collaboratively and cooperatively in appointment.
management and the ability to teams across ACU to build relationships
develop and implement strategies while influencing to achieve organisational
in a fast paced and high-pressure objectives.
environment.
Outstanding interpersonal (written and
Highly developed problem-solving verbal) communication skills, the ability to
skills with the capacity to think influence, negotiate, reconcile, and
creatively, act strategically, be coordinate the needs of a broad range of
flexible, establish priorities and stakeholders with tact and diplomacy.
work to competing deadlines.
Highly developed organisational and time
management skills with proven ability to deal
effectively with high volume workload,
competing priorities and unexpected events,
exercising judgement and taking action
accordingly, and ensuring tasks are
completed on time.
Capability Development
Framework
The Capability Development The CDF applies to everyone. It opportunities, both to strengthen
Framework (CDF) describes the enables a whole-of-organisation capability in the current role and
essential competencies that are approach to developing and understand expectations at the next
needed in all ACU staff to achieve our strengthening capability, and it is level.
strategy and support our Mission. The part of the ongoing investment by Further information is available on the
CDF is one of several frameworks and the University in the professional ACU Website.
standards that express the University’s development of our staff.
expectations of the conduct, capability, The CDF enables a clear view of
participation and contribution of staff the competencies that support
(such as the Code of Conduct, the achievement of excellence. It
Learning for Life Framework and the supports conversations between staff
Academic Performance Matrices). and supervisors in identifying
professional development
11Salary and benefits
The university has a broad
• Long Service Leave –
range of employment CATEGORY A (FBT EXEMPT)
eligibility after seven years
conditions and benefits BENEFIT ITEMS
of service
available to staff members.
• Personal Portable Computers –
These include: • Recognition of previous
Notebook/ Laptop
service from other Australian
• standard fortnightly salary • Car Parking
higher education institutions
payments • Superannuation (must be a
for long service leave
• Flexible Working Conditions purposes* complying fund)
which aim to support ACU’s • Financial Counselling Fees
• Parental leave provisions*
commitment to work-life • Salary Packaging Administration
including maternity, paternity,
balance Fees
adoption, foster and child
• generous employer rearing.
superannuation contributions
of up to 17%, with flexible *conditions apply
CATEGORY B (CONCESSIONALLY
employee contribution options TAXED) BENEFIT ITEMS
• salary packaging* including • Motor Vehicle (for private use) via
REBATABLE EMPLOYER
rebatable employer status Novated Leases
STATUS:
• a comprehensive range of As a rebatable employer Australian
professional development Catholic University is eligible for a
programs and opportunities CATEGORY C (FULL FBT) BENEFIT
rebate of 48 per cent of the amount
ITEMS
• study support entitlements, of Fringe Benefit Tax (FBT) that
• Own Home Mortgage Payments
encompassing leave and would otherwise be payable.
financial assistance. • Private Home Rental Payments
The grossed-up taxable value of • Amounts payable on or amounts
benefits that can be provided to an already paid off credit cards (not
GENEROUS LEAVE ACU employee per FBT year, without
CONDITIONS: debit cards)
losing the rebate concession, is
• 33 recreational leave days per cappedat $30,000.
annum including annual leave Most ACU employees will benefit
(20 working days), public from salary packaging such items
holidays (10 working days) as motor vehicles, superannuation
and university closure at and laptop computers, however
Christmas (three working only income earners falling in the
days) higher tax brackets are likely to
• 17½% annual leave loading benefit from salary packaging “Full
• 20 working days personal FBT Items” such as mortgage
leave per annum, which payments, rent and credit card
incorporates a number of payments. This is dependent on
leave types, including sick personal circumstance and
leave, carers leave, to move independent financial advice.
house, to attend graduation, to ACU employees, dependent on
recognise culturally significant individual circumstance, have
events access to the following benefit items
for salary packaging purposes:
12The staff experience
We know our number one asset is our people. It’s their character, enthusiasm, and engagement that
make ACU a university like no other. We believe in showing our genuine, ongoing appreciation for
the great work of our staff, and we do it by offering excellent leave and employment conditions, and
fostering a work environment where staff can grow and develop.
GENDER EQUALITY SUPPORTING PARENTS ABORIGINAL AND TORRES
In 2021, we received an Employer ACU has one of the most generous STRAIT ISLANDER PEOPLES
of Choice for Gender Equality paid parental leave schemes in At ACU, we understand the
(EOCGE) citation by the Workplace Australia. Our parental leave importance of implementing
Gender Equality Agency for the provisions support both birth proactive strategies to help
tenth consecutive year. parents and their partners and also redress the disadvantage
Some of our achievements include: provide support for adoptive and experienced by Aboriginal and
foster parents. Birth parents can Torres Strait Islander peoples,
• consistently high levels of
access up to 12 weeks’ leave at full and our recruitment practices
women represented in
pay – as well as up to 40 weeks’ seek to increase employment at
leadership roles – 60 percent of
paid leave at 60 per cent of their all levels of the university. We
our managers are women
normal pay. support prospective Aboriginal
• a range of flexible working and Torres Strait Islander
options accessed by many employment by encouraging both
women and men OUR PRINCIPLES mainstream and targeted
• 10-days paid leave for staff Embedded in our code of conduct employment.
experiencing domestic violence, are the principles that ACU staff
including access to other leave uphold to support our mission and
on a case by case basis vision:
• zero tolerance for sexual • Respect
harassment and sexual assault. • Honesty
• Courage
• Sustainability
13The student experience
COURSES THE CORE CURRICULUM
• Law
We offer a wide range of • Nursing, midwifery and Our Core Curriculum is a key part of
exceptional undergraduate, paramedicine every student’s ACU education –
postgraduate and research • Nutrition and biomedical giving them time to reflect on ways
courses. Many of these are science they can change the world by
accredited by peak professional • Philosophy applying the principles of Catholic
bodies and designed in • Psychology social thought. Principles such as
collaboration with industry • Public health and the common good, dignity of the
experts. Undergraduate and administration human person, solidarity with
postgraduate study is offered • Sport and exercise science others, and stewardship of the
across four faculties: • Teaching and education earth. The Core is unique to ACU. It
• Faculty of Education and Arts • Theology challenges our students to see the
• Faculty of Health Sciences world from different perspectives
Masters by research and PhD
• Faculty of Law and Business and engage with the world in a
doctorates are offered in arts,
• Faculty of Theology and meaningful and transformative way.
education, health sciences, law,
Philosophy Students can elect to undertake the
business, theology or philosophy.
Core in Australia or in multiple
and a range of areas, including: A CULTURE OF SUPPORT offshore locations including Rome.
• Allied health Our wide range of services helps
• Business students navigate through some of
• Creative arts the more challenging parts of uni COMMUNITY ENGAGEMENT
• Early childhood education life. We offer financial advice, study, At ACU we’re all about making an
• Global studies counselling and career services, impact. We offer a huge range of
• Humanities and social and tailored support for students community engagement and
sciences with disabilities There are also volunteering opportunities, both in
• Inclusive education and support programs for elite athletes Australia and overseas, and it’s built
disability studies and performers, student leadership in to almost all our undergraduate
• Information technology opportunities, and equity programs programs.
and scholarships.
14Our campuses
BRISBANE CAMPUS (MCAULEY AT BANYO) NORTH SYDNEY CAMPUS (MACKILLOP)
Situated in the northern suburb of Banyo, the campus is 12 Just a few minute train ride over the famous Sydney Harbour
kilometres from the Brisbane city centre. The campus is set on Bridge from the CBD, the campus is conveniently located in the
40-hectares of beautiful natural surroundings and combines North Sydney business precinct.
state-of-the-art facilities with a history extending back to 1863.
STRATHFIELD CAMPUS (MOUNT SAINT MARY) MELBOURNE CAMPUS (ST PATRICK’S)
Our Strathfield Campus is situated in one of Sydney’s older, The campus is conveniently located on the fringe of
established suburbs, 15 kilometres west of the city centre. It Melbourne’s CBD. It’s a short walk to popular retail strips on
features many picturesque buildings, including an Italianate Brunswick and Smith streets, where you’ll find many cafes,
Romanesque-style chapel, and beautifully landscaped grounds. shops, and art galleries. Some of Melbourne’s finest parks,
gardens, and recreational facilities are also within easy walking
distance of the campus..
BALLARAT CAMPUS (AQUINAS) CANBERRA CAMPUS (SIGNADOU)
Ballarat is 125 kilometres west of Melbourne. The campus is Situated about five kilometres from the Canberra city centre,
located near Ballarat’s commercial centre and is within easy the campus is small and friendly with around 40 staff and 600
reach of facilities. The beautiful old buildings of the campus students.
reflect the history of the town.
15Our campuses
ADELAIDE CAMPUS (ST FRANCIS OF ASSISI) ROME CAMPUS
The campus is in the suburb of Thebarton and conveniently Located a short distance from the Vatican, the campus offers
co-located with the Catholic Education South Australia (CESA) living quarters for undergraduates, a wing for postgraduate
offices. students, apartments for visiting faculty, a chapel, garden,
and other amenities.
BLACKTOWN CAMPUS
We've partnered with Blacktown City Council to open a new
ACU campus in Blacktown, Western Sydney.
• Student information centre opened 2020
• Range of courses on offer from 2021
• Excellent transport links close by
16ADELAIDE
ADELAIDE
BALLARAT
BALLARAT
BLACKTOWN
BRISBANE
BRISBANE
CANBERRA
CANBERRA
MELBOURNE
MELBOURNE
NORTHSYDNEY
NORTH SYDNEY
STRATHFIELD
STRATHFIELD
ROME
ROME
CRICOS registered provider: 00004G
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