1st Edition: 26 February 2020 - James Cook University
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1st Edition: 26 February 2020
FOREWORD
This document is a guide on COVID-19 action plan for the Singapore campus of James Cook
University Singapore (JCUS).
It is guided by the relevant advisories issued by MOH and other government agencies. The aim
is to minimise disruption to operations and ensure that business remains viable during such an
outbreak. As the situation is constantly evolving, please read this guide in conjunction with the
latest relevant advisories issued by MOH and other relevant government agencies including:
• https://www.moh.gov.sg/diseases-updates/being-prepared-for-a-pandemic
• https://www.mom.gov.sg/covid-19
• https://www.gov.sg/article/covid-19-sector-specific-advisories
• https://www.moh.gov.sg/covid-19/advisories-for-various-sectors
• https://www.moh.gov.sg/news-highlights/details/implementation-of-new-stay-home-notice
This guide seeks to help JCUS with the following:
a) Minimise health risk to employees
b) Minimise the risk of premises becoming a mode of transmission
c) Ensure the safety of students with minimal disruption to study plans
d) Ensure the safety of employees and ensure that plans are in place should employees be on
stay-home notice, leave of absence, quarantined or infected
e) Ensure alternative arrangements with vendors so that business operations can continue
Professor Chris Rudd OBE
Deputy Vice Chancellor and Head of Campus, Singapore
2
INTRODUCTION
What is the Coronavirus Disease
2019 (COVID-19)? DORSCON
The Coronavirus Disease 2019 (COVID-19) belongs When there is an outbreak resulting in the spread
to a family of viruses known as the Coronavirus, of an infectious disease worldwide, Singapore
which can cause illnesses ranging from the common puts in place prevention and response plans. As
cold to more severe diseases, such as Severe Acute part of this plan, the “Disease Outbreak Response
Respiratory Syndrome (SARS) and Middle East System Condition (DORSCON)” is a colour-
Respiratory Syndrome (MERS). COVID-19 started coded framework that shows the current disease
in China but confirmed infections have also been situation. The framework provides a general
reported in Singapore and other parts of the world. guideline on what needs to be done to prevent and
reduce the impact of infections.
The symptoms of COVID-19 are similar to that
of regular pneumonia. Typical symptoms include DORSCON takes into consideration
fever, runny nose, sore throat, cough and shortness • The current disease situation overseas
of breath. • How transmissible the disease is
• How likely it is to arrive in Singapore
• What impact it may have on Singapore’s
community
There are 4 levels – Green, Yellow, Orange and
Red, depending on the severity and spread of the
disease. For each level, it details the impact on
the community, such as the measures to be taken
in daily life (e.g. temperature screening, border
measures), and advice to the public (e.g. to look
out for travel advisories).
Recommended measures for the University at
various alert levels are given in Annex G.
3
Source: Ministry of Health
4
This COVID-19 plan covers the following:
• Student Management
• Human resource management
• Processes and business functions
• Vendor management
• Communications, both internal (staff) and external (student, community)
Chief Operating Officer is the appointed Business Continuity Manager (BCM).
The BCM will ensure all student and staff are familiar with plans and comply with
them during this period. The roles and responsibilities are defined in Annex A.
5
STUDENT MANAGEMENT
DORSCON Orange
• Examinations and classes to run as per schedule.
• Measures to control class sizes, such as splitting
lectures where attendance numbers exceed a
certain size.
• Some classes will be conducted online.
• Student could use campus facilities as necessary.
• Encourage temperature taking and
self-declaration for contact tracing purposes.
DORSCON Red
• All on campus activities including classes and
assessments should be terminated.
• SP94, SP91, SP58, SP51 classes to continue in
eLearning modality on LearnJCU.
• Student Hub, Library, Gym are closed for
students.
6
S T UDE NT M AN AG E M EN T
Student Screening
Who you are /
Action required
your situation:
• Temperature screening is required each time when entering the temporary
student reception (located at the roundabout area in front of Student
All students Affairs department after entry from the main entrance) or Guardhouse.
• Attendance will be recorded by teaching staff.
• For the first two weeks of the trimester commencing on 16 March 2020,
lectures and learning sessions will be conducted online via our online
New & Returning
Learning Management System (LMS) platform “LEARNJCU”. Face-to-face
students starting
classes on campus will resume once the situation normalises.
16 March 2020 –
including students • Complete/Present the Health Declaration form to declare health status
from SP51/SP91 and travel history when visiting campus.
• Participate in temperature screening when visiting campus.
Students reporting • Report to the campus at least 1 hour prior to the scheduled exam time to
for exams ensure temperature screening and declaration.
Affected students
– students who
have been in
Mainland China, or • Comply with the 14-day Stay-Home Notice from the day after arrival in
with recent travel Singapore.
history to Daegu
and Cheongdo, • Produce the photo ID and Airline Boarding Pass for verification at the
or are currently University main entrance.
within the
14-day Stay-
Home Notice
7HUMAN RESOURCE MANAGEMENT
The continuity of leadership plan in the event of
absence of key decision maker can be found in For susceptible staff (including staff having/
Annex B. recovering from cough, cold, chest infections,
other illnesses and/or are 55 years and above), the
Flexible work arrangement has been provided to following may be operated in discussion with your
high-risk employees (susceptible staff including Manager:
staff having / recovering from cough, cold, chest • Student facing staff aged 55 and above to be
infections, other illness and / or are 55 years and relieved of their front office duties/work from
above), as well as employees who need to stay home whilst the situation regarding COVID-19
at home due to other reasons relating to the stabilises
COVID-19 e.g. to take care of family members • Non-student-facing staff aged 55 & above
who have travelled to mainland China or other work from home where possible/subject to
known affected countries or regions. exigencies of duties as discussed by Manager,
whilst the situation regarding COVID-19
Adhere to all travel and health advisories stabilises
issued by Ministry of Health (MOH), Ministry • Mandatory for all front-office/student-
of Manpower (MOM) and other government facing staff to wear surgical masks effective
agencies. immediately, including staff on skeleton duties
All staff including ICRs have to defer all business- • Managers to refer to their Directors if
related travel to Hubei Province and all travel to temporary staff is required
mainland China. • Utilise Zoom/Webinars (ICT dept. will assist)
MOH and MOM websites have the latest updates and other online tools as necessary
to decide whether to proceed with business travel
plans. Employees will be advised on health insurance
coverage for COVID-19.
All employees who intend to travel during the
COVID-19 outbreak have to complete the Health All staff to adhere to the following:
and Travel declaration at: • All student-facing staff should be wearing
http://bit.ly/TravelDeclaration2020 surgical mask at all times and use hand
sanitisers.
The University will comply with all Quarantine • Staff meeting guests / students from Mainland
Orders/Stay-at-home (SAH) orders issued by China/who have visited Mainland China must
MOH, MOM and other government agencies. also be asked to declare their travel history.
Employees placed under quarantine/SAH orders • All staff (full-time and sessional) are to
must not leave their designated location for any declare any recent illnesses to their respective
reason. managers and HR.
• Online Travel plan declaration to be completed
at: http://bit.ly/TravelDeclaration2020 for staff
/housemates/flatmates/family/ household
• Send any suggestions/feedback you may
have to our JCU Suggestions mailbox at:
suggestions-singapore@jcu.edu.au
• In view of possible additional expenditures
incurred e.g. purchase of masks, disinfectant,
sanitisers; the half-yearly Flexible Benefit
amount will be released as necessary
8H UM AN R ES O URCE MAN AG E ME N T
“Stay-Home Notice”
a) “Stay-Home Notice” (SHN) for Singapore residents and long-term pass holders returning to Singapore
from mainland China or those with recent travel history to Daego and Cheongdo.
• Under the SHN, they will have to remain in their place of residence at all times during the 14-day
period. This is stricter than the existing LOA regime, which had allowed returnees to leave their homes
briefly, such as for their meals or to buy household supplies.
• Those placed on the SHN will be reminded to monitor their health closely and minimise contact with
others.
b) The SHN will also cover returning workers from mainland China on work passes. For such workers, we
already require employers to seek prior approval from the Ministry of Manpower (MOM) before they
travel back to Singapore. If the employers need help, MOM will link them up with hotels or dormitory
operators for their workers to serve out the SHN.
c) We recognise that during the SHN period, some may need special assistance, for example, for their
food and daily necessities. We will provide support for those who need help:
• Singapore Citizens, Permanent Residents (PRs) and Long Term Visit Pass (LTVP) holders can seek
assistance from the People’s Association.
• Students can seek assistance from their schools and institutions, or the Ministry of Education.
• Those on work passes can seek assistance from their employers or MOM.
9PROCESS AND BUSINESS FUNCTIONS
Each functional Director will discuss and implement, Vendor management
with feedback from department heads/team leads/
line managers, work-from-home options to ensure • TenderBoard has provided alternative suppliers
business continuity. for essential purchases.
• Security Guard, Cleaner, Canteen and Bookshop
The following critical functions will be operated as staff are managed according to University
follows: decisions on top of the agreed Standard
Operation Procedure.
• Identify critical business functions (prioritised
activities) and essential positions (Annex C). ICT Support
• Educate employees on infection control and
good personal hygiene (Annex D1 & D2)
• The Forticlient VPN access to JCUS network is
• Plans related to staff, student and visitors available for staff. https://secure.jcu.edu.sg/
screening and follow-up actions (Annex E) ict-singapore/services/network-connectivity/
• The University maintains the adequate medical forticlient-vpn-for-jcus.pdf
equipment • JCUS Fileserver, PMP, Intranet and all web-
ºº Thermometers: 30 pieces are available for based applications are available to access
staff, students and visitors at Guardhouse, remotely.
Corporate Reception A1-01, Student Hub C1- • Zoom connection
01 and Facilities Office A3-02.
ºº Disposable gloves
ºº Surgical masks: The University has stocked
Communications
a minimum of 4,000 surgical masks for
emergency usage and daily consumption.
The stock numbers cannot be lower than the • Director, Marketing is the extrernal
number of students and staff on Campus. communications lead to disseminate the
communications plan in line with business
ºº N-95 masks
needs and business continuity plans.
ºº Disinfectants
ºº Identify the relevant stakeholders such
ºº Sanitiser
as students, local and overseas University
• Campus cleaning and disinfection frequency in
partners and key messages for each
daily operations. stakeholder group; and begin a dialogue with
• Additional disinfection for suspected or them on potential contingency measures
confirmed cases during a virus outbreak.
• Director, HR is the internal communication lead
to disseminate the communication plan in line
with business needs and business continuity
plans.
ºº Ensure employees have a clear understanding
of the roles and responsibilities before the
virus outbreak occurs
10P ROCE S S AN D BU S INE S S FUN CT IO N S
Campus Security Personal Data Protection Guidelines
• The Campus Security is managed by the • The University may collect personal data of
Administrations & Facilities department. visitors to premises for purposes of contact
The Campus will only open to staff, students tracing and other response measures in the
and visitors with prior appointment in the event of an emergency, such as during the
selected timeslots. outbreak of the coronavirus disease 2019
• Other than the main entrance, all side and (COVID-19).
back gates are closed for staff and students. • In the event of a COVID-19 case, relevant
• All food delivery providers cannot enter the personal data can be collected, used and
Campus. Staff and students need to collect disclosed without consent during this period to
the food delivery outside the main entrance. carry out contact tracing and other response
• Administrations & Facilities contacts: measures, as this is necessary to respond to an
ºº Wendy Sng, Senior Manager, emergency that threatens the life, health or
Administrations & Facilities 6709 3831/ safety of other individuals.
8139 6953 • The university may require national
ºº Facilities Hotline 6709 3890/9677 8868 identification numbers to accurately identify
ºº Security Guard 6709 3892 individuals in the event of a COVID-19 case.
• Additional measures are taken into The University may collect visitors’ NRIC, FIN
consideration for Finance, Human Resources, or passport numbers for this purpose.
Internal Audit, Exams and Cashier counters. • The University will comply with the Data
Protection Provisions of the PDPA, such as
making reasonable security arrangements to
Environment, Health & Safety protect the personal data in their possession
from unauthorised access or disclosure,
• The Environment, Health & Safety committee and ensuring that the personal data is not
refers to the latest health advisories issued by used for other purposes without consent or
MOH, MOM and other government agencies authorisation under the law. Relevant teams
as the situation evolves. are advised to do their due diligence as data
• The Campus is cleaned and disinfected as per custodians.
schedule. • The University has put up a notice to inform
• Staff are encouraged to provide valuable visitors that personal data will be collected
feedback to ensure that the Campus is safe. during the outbreak of COVID-19 for contact
tracing purposes.
• Staff and students are advised to report any
scammers impersonating MOH contact tracing
officers and requesting financial information
from individuals. Members of the public are
advised to verify the authenticity of the phone
calls with the MOH hotline (6325 9220) if they
have doubts about the caller’s identity.
11ANNEX A.
ROLES AND RESPONSIBILITIES OF THE BUSINESS CONTINUITY MANAGER
1. Actively monitor development of the virus outbreak and work with management to disseminate
messages to employees with clear instructions when measures need to be activated.
2. Educate employees on the latest available information on the virus. Brief them on the need for
infection control measures and the preventive procedures that have been set in place. Educate
employees on the different types of thermometers, such as oral and ear thermometers, and the
proper way of using them.
3. Collate updated contact information of all employees, i.e. home address/home telephone
number/mobile phone number. Make sure all employees have contact numbers of the Business
Continuity Manager. Employees are to contact the Business Continuity Manager if they are
admitted to hospital with suspected infections for contact tracing purposes.
4. Ensure that the company has appointed at least one designated Point of Contact (POC) (may
be the Business Continuity Manager), who will be responsible for liaising with MOH during
activation of contact tracing processes at the workplace.
5. Check the following websites (www.moh.gov.sg/2019-ncov-wuhan) daily for updated advisories
(e.g. travel advisories) and update employees accordingly.
6. Ensure that employees who have travelled to affected areas are quarantined for a sufficient
number of days, as advised by the MOH. Check on employees’ health by phone or email during
his/her absence from work.
7. Appoint employee to keep quarantined employees informed of events in the office.
8. Ensure that the workplace has adequate supplies of tissue paper/hand towels, disinfectants and
masks.
9. Brief employees on personal hygiene measures (refer to Annex D.1).
10. Put up notices in washrooms on proper hand washing techniques.
11. Ensure common areas e.g. pantries, washrooms, meeting rooms are disinfected daily. Liaise with
cleaning employees/contractors on this.
12. Designate a room/area in the office with nearby toilet facilities as the isolation room/area for the
employee(s) with fever to use. Identify the isolation route (a route that is not commonly used by
employees/visitors) that leads to an area where the employees with fever can be brought to the
clinic/hospital.
13. Identify hospital/clinics that employees with fever can be brought to.
14. Where advised by MOH, carry out symptom or temperature monitoring of employees.
12ANNEX B.
THE CONTINUITY OF LEADERSHIP PLAN
Sequence chain of leadership/Head of Campus in the following order:
First Second Third Fourth
Deputy Vice Campus Dean & Chief Operating Any of the
Chancellor and Head Head of Teaching Officer EMG (Executive
of Campus, Singapore Learning & Student Management Group)
Engagement members
At any one time there will be 4 EMG members on campus to carry out exigencies of duties
13ANNEX C.
CRITICAL BUSINESS FUNCTIONS
In the event of DORSCON Orange:
The following departments to work on campus (susceptible staff will be taken into consideration for
work from home)
Staff
Department EMG Staff-in-Charge Second-in-Charge
No.
1 Administrations 11 Chief Operating Senior Manager Senior Executive
& Facilities Officer Administration & Facilities
Facilities
2 Student Affairs 21 Chief Operating Associate Director Manager Student
Officer Student Affairs Affairs
3 Student 18 Director Marketing Associate Senior Regional
Recruitment Director Student Manager
Recruitment
4 Continuing 1 Director Marketing Manager
Education Continuing
Education
5 Academic 60 Campus Dean & Respective Director Admissions
Schools & Head of Teaching academic head Academic Services &
Learning Centre Learning & Student or head of Progressions (AASP)
Engagement department
14AN NE X C: CR IT ICA L BUS I N ES S F UN CT IO NS
The following departments to work remotely in 2 teams as decided by the functional Director
(susceptible staff will be taken into consideration for work from home)
Department Team A Staff-in-Charge Team B Staff-in-Charge
1 ICT 3 Associate Director ICT 3 Manager Infrastructure
Development
2 Admissions 3 Director Admissions 3 Manager Admissions
Academic Services &
Progressions (AASP)
3 Examinations 2 Director Admissions 1 Manager Examinations
Academic Services &
Progressions (AASP)
4 Enrolment 3 Director Admissions 3 Senior Executive
Academic Services & Enrolments
Progressions (AASP)
5 Human 2 Director Human 3 Senior Manager
Resources Resources Human Resources
6 Academic 3 Senior Executive 4 Senior Manager
Planning Academic Planning
The department can work remotely entirely
Staff
Department Staff-in-Charge Second-in-Charge
No.
1 Professional 1 Senior Manager Professional DVC HOCS
Recognition and PDP Recognition and PDP
2 Student Management 1 Manager SMS Director Admissions
System (SMS) Academic Services &
Progressions (AASP)
3 Branding 7 Associate Director Branding Director Marketing
4 Finance/ Purchasing 8 Senior Manager Finance Director Finance
5 Planning 1 Manager Business Excellence Director Finance
6 Internal Audit 2 Manager Internal Audit Director Internal Audit
7 Library 3 Head Librarian Campus Dean & Head
of Teaching Learning &
Student Engagement
8 Research 10 Dean of Research Associate Deans Research
9 Academic Planning 7 Senior Manager Academic Campus Dean & Head
Planning of Teaching Learning &
Student Engagement
10 External Relations 1 Associate Director External Director Marketing
Relations
11 DVC Office 2 Manager DVC Office Manager Corporate
Note: Number of staff may change Reception
15ANNEX D.1
EDUCATE EMPLOYEES ON INFECTION CONTROL AND GOOD PERSONAL HYGIENE
1. Adopt the following precautions at all times:
a. Avoid contact with live animals including poultry and birds, and consumption of raw and
undercooked meats
b. Avoid crowded places and close contact with people who are unwell or showing symptoms of
illness
c. Observe good personal hygiene
d. Practise frequent hand washing with soap (e.g. before handling food or eating, after going to
the toilet, or when hands are dirtied by respiratory secretions after coughing or sneezing)
e. Wear a mask if you have respiratory symptoms such as a cough or runny nose
f. Cover your mouth with a tissue paper when coughing or sneezing, and dispose the soiled tissue
paper in the rubbish bin immediately; and
g. Seek medical attention promptly if you are feeling unwell
h. Wash hands
i. Regularly and thoroughly with soap and water
j. Before and after preparing food
k. After going to the toilet
l. Before and after eating
m. After coughing and sneezing
n. After removing personal protective equipment like mask and disposable gloves
o. Maintain good indoor ventilation
p. Avoid sharing food, cutlery, crockery, utensils and other personal hygiene items
q. Avoid physical contact such as shaking hands and avoid touching your face or rubbing your eyes
2. Maintain good personal hygiene, including hand washing with soap and water, or the use of
alcohol-based handrubs
3. Proper hand washing requires soap and water. The constant rubbing action helps soap break down
the grease and dirt that carry most germs. Washing your hands for at least 15 to 30 seconds with
soap and water does not just make your hands smell fresh but also reduces germ count by up to
99%
4. Follow these 8 simple steps to keep your hands clean:
Source: Ministry of Health
16ANNEX D.2
HOW TO WEAR A SURGICAL MASK
Source: Ministry of Health
Note:
• To be effective, change your mask regularly or if soiled or wet
• Wash your hands with soap and water after disposing the soiled mask properly into a bin
17ANNEX E
PLANS RELATED TO STAFF AND VISITORS SCREENING
STAFF
Who you are / your
Action required
situation:
• Temperature screening is required each time at the Guardhouse when
entering the campus.
• Compulsory for all front-office/student-facing staff to wear surgical
All Staff masks.
• Approach the Facilities staff at A3-02 to take your temperature
whilst at work if you are not feeling well. You can also approach the
Guardhouse, Student Affairs or Reception.
Affected staff – staff
who have been in
Mainland China, or
with recent travel
• Comply with the 14-day Stay-Home Notice from the day after arrival in
history to Daegu and
Singapore.
Cheongdo or are
currently within the
14-day Stay-Home
Notice
Susceptible staff –
including expectant
staff, staff having/ • Student-facing staff aged 55 and above be relieved of their front-office
recovering from duties/work from home as agreed with the supervisor.
cough, cold, chest
infections, other • Non-student-facing staff aged 55 and above work from home where
underlying illnesses possible/subject to exigencies of duties as discussed by Manager.
and/or are 55 years
and above
VISITORS
Who you are /
Action required
your situation:
• Complete the Health Declaration form to declare their health status
and travel history.
All visitors
• Temperature screening is required each time at the Guardhouse when
entering the campus.
18ANNEX G.
DISEASE OUTBREAK RESPONSE SYSTEM CONDITIONS (DORSCON) FRAMEWORK
GREEN YELLOW ORANGE RED
CAMPUS Operate as per Operate as per normal Operate under Campus is closed
normal. with additional care. Annexes B, C & E. and work-from-
home orders for all.
ALL Overseas travel
EMPLOYEES
Avoid non-critical • Defer travel to affected • Defer travel to • Defer travel to
INCLUDING
travel to affected countries or areas and affected countries affected countries
ICRS WHERE
countries or areas. recall of employees from and areas. and areas.
RELEVANT
Stay at home after affected countries or areas • Adhere to • Adhere to
returning to Singapore (if travel advisory is issued advisories issued. advisories issued.
from affected by MOH). • All staff need to
countries or areas. • Adhere to advisories issued bring their laptop
by MOH, MOM and other home after work
government agencies on each day.
affected employees after • VPN to be used
they have returned to and functional on
Singapore from affected all laptops.
countries and areas (e.g.
quarantine, leave of
absence and housing).
• Defer travel for ICRs to and
from affected countries or
areas.
• ICRs to adhere to
advisories issued by
relevant authorities in their
home countries.
Working arrangement of employees
• Update details of • Update employees • Operate under • Update employees
employees. regularly on health Annexes B, C and E. regularly on health
• Conduct briefing / advisories issued by the • Update employees advisories.
training / exercise MOH and other agencies. regularly on health • Adhere to health
to familiarise • Adhere to health advisories advisories. advisories.
employees on issued by MOH and other • Adhere to health • Work from home.
the University’s government agencies. advisories. • Social distancing.
response plan. • Update the grouping of • Deploy high-risk • Deploy all
• Plan to group essential employees and employees to work employees
essential employees list of high-risk employees. from home. (including the high-
into two or more risk employees) to
teams to minimise work from home
disruption to and focus HR
business operations. resources on critical
• Identify high-risk areas.
employees
(e.g. elderly
employee and
pregnant women).
19AN NE X G . D IS EAS E OU TBR E AK R E S PO N S E S Y S T E M C O N D IT I O N S ( DO RS CON ) F RAM EWO RK
GREEN YELLOW ORANGE RED
Personal Protection Equipment (PPE)
ALL CAMPUS • Plan and prepare • Issue appropriate PPE, • Issue appropriate • Issue appropriate
FACILITIES & adequate quantity of PPE as advised by MOH and PPE, as advised by PPE, as advised by
OPERATIONS (e.g. surgical masks and other agencies. MOH and other MOH and other
gloves) and undertake • Ensure that there is agencies. agencies.
training to familiarise enough for daily usage. • Ensure that there • Ensure that there
employees with their • Mask for Emergency: 1 is enough for daily is enough for daily
usage. piece each for total staff usage. usage.
and student population. • Mask for Emergency: • Mask for Emergency:
1 piece each for total 1 piece each for total
staff and student staff and student
population. population.
Cleaning and disinfection
• Prepare / update • Clean and disinfect • Increase frequency • Increase frequency
cleaning and disinfection common areas within of cleaning and of cleaning and
guidelines for workplaces. the workplace (including disinfecting common disinfecting common
cleaning of the air- areas within the are as within the
conditioning systems, if workplace. workplace.
required). • Clean and disinfect • Clean and disinfect
• Clean and disinfect areas used by areas used by
areas used by suspected suspected or suspected or
or confirmed cases of confirmed cases of confirmed cases of
infection. infection. infection.
Screening for employees, students and visitors
• Prepare screening • Activate screening • Activate screening • Maintain screening
procedures procedures if required procedures and procedures and
(e.g. temperature and and ensure adequate isolation rooms. isolation rooms.
travel history) for screening equipment . • Prevent visitors with • Campus is closed for
employees and visitors. • Activate isolation rooms flu-like symptoms students and visitors.
• Prepare isolation if required. from entering • Maintain assistance
rooms and routes from workplaces. to MOH with
workplace / reception • Assist MOH with contact tracing if
area to the isolation contact tracing if required.
rooms (C1-04 and C1-05). required.
Remote working
• Plan and prepare remote • Activate remote • Maintain remote • Communications
communications access communications access communications access among
among employees among employees access among employees and
working from home. working from home. employees. their interaction
• Prepare / update contact • Plan to support remote • Activate remote with students and
information of suppliers communications access communications suppliers.
and key customers. for employees to interact access for employees • Maintain alternative
• Identify single-source with students and to interact with suppliers and
suppliers and plan for suppliers. students and alternative deliveries
alternative suppliers • Prepare for alternative suppliers. for suppliers and key
and deliveries (e.g. suppliers and deliveries • Activate alternative customers.
pre-qualify alternative (e.g. if no alternative suppliers and • Manage inventory
suppliers if required). supplier is available, alternative deliveries level.
• Identify and plan increase inventory levels). for suppliers and key
alternative delivery • Prepare for alternative customers.
means to key customers delivery means to key • Manage inventory
(e.g. border closures). customers. level.
• Monitor inventory level.
20AN NE X G . D IS EAS E OU TBR E AK R E S PO N S E S Y S T E M C O N D IT I O N S ( DO RS CON ) F RAM EWO RK
GREEN YELLOW ORANGE RED
Internal stakeholders
COMMUNI- • Develop a • Activate • Update employees • Update
CATIONS communication communication regularly. employee
plan for internal plan (e.g. update • Initiate counselling if regularly.
stakeholders. employees and required. • Initiate
• Create general other internal counselling if
awareness of stakeholders on required.
the University’s the University’s
response plan for response plan at
virus outbreak various DORSCON
(e.g. remote level).
working). • Monitor and
• Monitor disseminate
government government
advisories. advisories.
• Plan counselling
for employees if
required.
External stakeholders
• Develop a • Activate • Update external • Update external
communication communication stakeholders on any change stakeholders.
plan for external plan (e.g. inform of procedures/events regularly
stakeholders students and updates. • Cancel mass
(e.g. students and suppliers on how • Update students on service gathering events.
suppliers). the University levels and/or alternative • Customer
should receive its procedures for pickup / management
deliveries such deliveries for business through
as teaching and continuity, if required. eMeetings.
learning supplies). • Inform external
• Prepare for stakeholders on restricting
cancellation of visits to the University’s
planned mass premises to essential visits
gathering events. only.
• Cancel mass gathering
events, if advised by MOH
• Stakeholder meetings –
defer or have alternative
modes of communications
or eMeetings.
• Change student recruitment
events to individual
appointment only.
21AN NE X G . D IS EAS E OU TBR E AK R E S PO N S E S Y S T E M C O N D IT I O N S ( DO RS CON ) F RAM EWO RK
GREEN YELLOW ORANGE RED
Within the Trimester
STUDENT • Students are allowed • Students allowed • Students could use • Student will study
to come to campus. to come to campus campus facilities as from home via
Business as usual. for classes and necessary. LearnJCU and
• Students to maintain assessment. • Students should other online
good personal • Students to maintain maintain good learning platforms.
hygiene. good personal personal hygiene and • Student Hub,
hygiene. comply with control Library, Gym are
• Be socially responsible measures. closed for students
by staying at home
and apply for leave of
absence if unwell.
• Student could use
campus facilities as
necessary.
Trimester Break
• Students are allowed • Students are allowed • Students to avoid • Campus is closed.
to come to campus. on campus as non-essential visits
Business as usual. necessary. to the campus.
Exam
• Business as usual. • Students to come • Travel & Health • Exams are
for scheduled declarations for postponed.
examinations and all students who
other assessments. have to attend the
• Students to maintain scheduled exams.
good personal • Temperature
hygiene. screening for all
• Be socially responsible students before
by applying for entering the
deferred exam if University.
unwell. • Deferred exams are
provided, if required.
• The exam hall should
not consist more
than 50 students.
New Student
• Business as usual. • Students allowed on • Travel & Health • New students are
• Students to maintain campus for reporting declarations for all required to stay at
good personal and orientation. new students. home until further
hygiene. • Be socially responsible • Temperature notice.
by staying at home screening for all
and apply for leave of students before
absence if unwell. entering the
University.
James Cook University reserves the right to change any information in this document without prior notice.
Last updated on 26 February 2020.
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