APPLICATION PACK Communications & Development Director - | Riverside Studios
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APPLICATION PACK Communications & Development Director
Some of what we do.....
INTRODUCTION
Riverside Studios is looking for someone to fill the newly created position of Communications &
Development Director. Reporting to the Executive Director, and leading a team of in-house staff and external
suppliers, the incumbent will take the lead on all of our fundraising and revenue generation activities (both
commercial and charitable) with responsibility for all marketing and communications, as well as providing
leadership in our community engagement and stakeholder management programmes. This is a full-time
position, however we offer a flexible approach and strive to accommodate all working styles.
It is an exciting role at the forefront of Riverside being able to deliver on its core charitable objective of
making the arts accessible to all - and it is a role that we hope will capture the imagination of a dynamic
individual who shares our passion and values.
Like most arts organisations, Riverside has had to navigate carefully the world of Covid.
With the support of Arts Council England, our funders and loyal audiences, we are in a position to focus on
re-building our business and fulfilling our charitable objectives.
We’re also a relatively new team, with loads of energy, great ideas and ambition for the future of Riverside.
We’re seeking to introduce new people to that team who enrich our thinking and approach, and who
represent our core values of inclusivity, diversity, the pursuit of excellence and embedding high levels of
creativity across all we do. We want to be a welcoming employer, sensitive to the needs and lived experience
of a diverse team, confident that such an approach enriches the whole organisation and our work. This role
is a critical part of that plan.
Riverside offers you an excellent working environment with enthusiastic colleagues who get along well,
communicate and co-operate with each other. The working climate is informal but we work hard. Next to
good terms of employment Riverside offers you the opportunity to work in a responsible and challenging
job within a dynamic and ambitious environment. We are all proud to be part of Riverside – we all share
the same passion
and dedication to
the company and
embrace differences
in cultural
backgrounds and
skills.
This is a position in
which you can thrive.
Whether you’re
early in your career
or an experienced
professional,
Riverside provides
you with everything
you need to excel
in your job and for
personal growth.
You will be actively
encouraged to
increase your skillset
Mischief at the Movies (Studio 3, June 2021)
and to attend relevant events. We are constantly looking for ways to make our work more rewarding, and to
build a workplace that matches the energy, flexibility and creativity on which we flourish.
RIVERSIDE STUDIOS BACKGROUND
For over 40 years Riverside Studios has been the home of an extraordinary mix of theatre, film, comedy, art,
dance, music and television: a cultural hub that has attracted some of the world’s best creative talent including
the likes of Samuel Beckett, David Bowie, Benjamin Zephaniah, Amy Winehouse, Yoko Ono, Allen Ginsberg,
Anna Massey, Alan Bates, Tadeusz Kantor, Lenny Henry, Michael Clark, Complicite and The Wooster Group to
name but a few, and TV studios that brought us much loved shows including Doctor Who, Top of the Pops, TFI
Friday and The Apprentice: You’re Fired! from the past, through to Have I Got News for You and Eggheads today.
We are driven by a simple belief. We believe in the power of creativity to bring people together, unlock new
possibilities and ideas, and spark positive change in the world. We are for our community, and for artists and
audiences - a team who love the new and the next. And so we seek out bold, innovative new ways for audiences
to experience the arts, and for artists to tell their stories.
Our currency is the arts and creative expression. We are clear, focused, and single-minded in our mission to
make the world a better place, starting with our local community. We present an artistic programme and operate
an arts centre that is inclusive and accessible.
We intend that the new Riverside will be at the forefront of innovative performance and art in the UK; a
supportive and welcoming home for artists, able to take their creative vision in any direction. The Covid
pandemic has dealt numerous devastating blows to the industry. Riverside wants to use this moment to
reinvigorate ourselves and reinvent the way in which we work with artists in a post-Covid world. What this means
is that we will be an affordable, innovation-friendly home, that offers artists a one-stop shop where they can
rehearse, stage, film, stream and present their work to a live audience in person or streamed online worldwide.
In the post-Covid world Riverside is in a unique position to support artists and theatre makers as they look for
digital solutions to audience reach and engagement and as they discover new ways of working. We are extremely
proud that the new Riverside Studios has been built with the most advanced digital technology at its core. This
has enormous potential for theatre makers to present their work simultaneously in the theatre and online or
direct broadcast globally.
As we emerge from the pandemic, audiences will want to consume their culture in different ways. Some will
want to be in the space where the work is created as traditional audience members, others may prefer to watch
in a cinema, or on an outdoor screen, on their computers in the foyer or on their phones walking along the river.
We are uniquely positioned to enable this.
Lisa Dwan in Happy Days (Studio 2, June/July 2021)
THE POSITION
We are looking for an experienced and passionate Communications & Development Director who will sit on
our Senior Management Team and hold responsibility for all outward-facing communications as well as our
development and fundraising activity. Broadly speaking the role is responsible for all areas of our business
that have external touchpoints. Specifically:
• Marketing and Communications
• Fundraising and Sponsorship
• Stakeholder Management
• Events, Hires and Tenant Management
• Heritage and Archive Management
The above portfolio will be managed by the Communications & Development Director, with the support of an
existing team which currently comprises:
• Marketing Manager
• Events Co-Ordinator
• Community & Development Manager
• Box Office & Website Manager
• Events Ambassador
• Project Manager (Heritage & Archives)
The structure of the Riverside team is as follows:
TRUSTEES
RIVERSIDE STUDIOS
CREATIVE DIRECTOR EXECUTIVE DIRECTOR BUSINESS & FINANCE DIRECTOR
PROGRAMMING
COMMUNICATIONS & DEVELOPMENT DIRECTOR OPERATIONS DIRECTOR FOOD & BEVERAGE MANAGER ADMINISTRATION & HR MANAGER FINANCIAL CONTROLLER
CO-ORDINATOR
CINEMA EVENTS
VENUE OPERATIONS MANAGER IT MANAGER ASSISTANT FOOD & BEVERAGE MANAGERS FINANCE ASSISTANT
CO-ORDINATOR CO-ORDINATOR
BOX OFFICE & WEBSITE MANAGER MARKETING MANAGER VENUE OPERATIONS DEPUTY MANAGER FACILITIES MANAGER F&B ASSISTANTS
EVENTS AMBASSADOR DEVELOPMENT & COMMUNITY MANAGER VENUE OPS ASSISTANTS TECHNICAL MANAGER [Restaurant/Bakery Staff]
ARCHIVIST PROJECT MANAGER DEPUTY TECHNICAL MANAGER HEAD CHEF
HERITAGE & ARCHIVES
Specialist agencies/ PROJECTIONIST SOUS CHEF
freelancers/contractors:
- Fundraiser
- PR Agency
- Web Design
- Engagement Consultant
PASTRY CHEF
- Designer
As the business needs grow, the team may expand in years to come to assist with delivery. Where necessary,
to supplement the above team and to bring in specialist expertise, we may make use of outside agencies and
freelancers, for which the incumbent would be responsible.
MAIN DUTIES AND RESPONSIBILITIES The main duties associated with the role span the abovementioned key areas. Specific expectations for delivery in each area are as follows: • Marketing and Communications The Communications & Development Director will have oversight of our Marketing and Communications Strategy and will work with the Marketing Manager and outside agencies to deliver on that strategy. The Marketing team has a dual function – to market Riverside broadly as well as to market specific Riverside offerings (e.g. food and drink, cinema and events), and to utilise all channels available to it to position Riverside positively in the minds of our audience. The team also supports productions using Riverside for performances and the third-party agencies they retain to maximise audiences for their work. Crucially, to maximise the audience development and income generation potential for every production in our season, this will involve working with independent, commercial and emerging producers and artist as well as outside agencies. To oversee marketing and income generation initiatives for our cinemas and exhibitions. Success in this role will be measured in terms of audience growth and levels of engagement, as well as success at driving a shift in audience profile as part of our broader business objectives. • Fundraising and Sponsorship As a charity, fundraising is a critical part of Riverside’s sustainability, and the Communications & Development Director will take the lead in identifying suitable fundraising opportunities from trusts and foundations and funders such as Arts Council England; writing and submitting fundraising proposals; entering into funding agreements and attending to all necessary reporting and governance responsibilities associated with funds received. The Communications & Development Director will also oversee the development and implementation of our individual giving fundraising strategy and our relationships with key individual donors, including Patrons and Founder Members. Corporate sponsorship is a new area of exploration for Riverside and we would expect the Communications & Development Director to take the lead in developing our commercial offering, and to work with agencies and direct clients to secure ongoing corporate sponsorship. For this area, specific fundraising goals would be set and agreed, and the incumbent’s performance would be regularly reviewed against those goals. • Stakeholder Management Riverside, as a progressive arts institution, seeks to develop a wide range of relationships with key stakeholders in the arts, fundraising, civil society, educational, corporate and charity sectors. The Communications & Development Director will take ownership of our high-level stakeholder management plan and oversee its implementation. A specific, critical stakeholder group for Riverside is our surrounding community. The Communications & Development Director would, together with our Development & Community Manager, formulate and implement plans and opportunities for us to engage with this community and to meet our charitable objective of making the arts accessible to all. Success in this area will be ascertained by the frequency and depth of engagement with our community, participation levels in our community events, and through the measurement of positive growth in sentiment towards Riverside through ongoing and regular surveys of our community.
• Events, Hires and Tenant Management The Communications & Development Director will work with the Events Co-Ordinator to ensure the successful delivery of private and third-party events and hires of Riverside’s facilities. The Director will also pull together teams across their portfolio to develop marketing strategies to build this part of our business and to maximise revenue streams we derive from it. The Communications & Development Director, together with the Events Co-Ordinator, would be accountable for achieving specific revenue and usage targets. Beyond the specific aspects of the portfolio detailed above, the Communications & Development Director, as a member of the Senior Management Team, will have specific budget development and monitoring responsibilities for their area; will be expected to contribute to discussions about all aspects of Riverside’s business and objectives and will be part of broader discussions around HR and other company policies. As a result, we would expect the successful candidate to have some experience working at a senior level for an organisation of similar size and scope. PERSON SPECIFICATION We’re committed to fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. Inclusivity is one of our core values, and so we actively encourage those from diverse and minority communities to apply for this role as we want Riverside to reflect the community in which we both operate and seek to serve. We are proud to be a Committed Disability Confident employer. The ideal candidate will be able to demonstrate the following skills, experience and qualities: • Over 10 years’ experience in either communications or fundraising/development, with five years’ experience of working across the other areas detailed in this job specification. • Have an established network of contacts and relationships with relevant funders and funding agencies. • Experience of managing a range of specialist suppliers and agencies, and aligning those suppliers around the achievement of strategic objectives. • An affinity for the mission, vision and work of Riverside Studios and a passion to help achieve its success. • Strong commercial acumen. • Excellent communication skills, both written and oral, with a range of people and environments. • Proven ability to work flexibly under pressure, to prioritise and to meet deadlines and work within budget. • Familiarity and experience working with marketing and CRM software platforms would be a strong recommendation.
TERMS AND CONDITIONS Salary: Competitive salary up to a maximum of £60,000, subject to experience. Working Hours: Our usual hours are 35 hours per week, plus an hour lunch break each day including some evening and weekend work as required from time to time. However we have an open-minded approach to working hours and would be open to discussing a more flexible working arrangement including reduced days/hours/working from home as appropriate. Holidays: The annual leave entitlement is 25 days plus statutory holidays, pro rata. Pension Scheme: Riverside Trust operates a stakeholder pension scheme to which the employer and employee both contribute. Probation Period: Six months Contract Type: Permanent, full-time Equal Opportunities: Riverside Trust supports the principle of equal opportunity in employment and opposes all forms of unlawful or unfair discrimination on the grounds of colour, race, nationality, ethnic or national origin, gender, marital status, disability, age, sexual orientation, or religious or political beliefs. To avoid discriminatory practice during the recruitment of new employees, selection for interview is based entirely on job related criteria. Riverside Studios encourages attendance of performances with a discretionary allocation of complementary tickets to employees. HOW TO APPLY If you think you could add value to the Riverside team in this role, we’d love to hear from you. To apply for the position please send: • A comprehensive CV • A covering letter (maximum two sides of A4), or two minutes of video describing your suitability for the position and specifically how your past experience matches the job description and person specification. This letter should also demonstrate an affinity for the Riverside brand and its audience. • A completed equal opportunities form Applicants should provide contact details for two references. We will seek your permission before making direct contact with any referees. Please note that it is likely we will seek to take up one reference for candidates progressing to second interview, prior to making an offer. All offers of employment will be subject to the receipt of satisfactory references. All applicants must be eligible to work within the UK. Please submit your application by email with ‘COMMUNICATIONS & DEVELOPMENT DIRECTOR’ in the subject line to careers@riversidestudios.co.uk Closing Date: 5 September 2021
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