A better way to great customer experience.
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A better way to great customer experience.
Table of contents
The CX imperative 03
Talkdesk mission 06
Why companies choose Talkdesk 07
Product overview 08
Industry & customer recognition 22
Talkdesk customers 25
The Talkdesk services advantage 29
Global footprint & partner ecosystem 31
Talkdesk values and history 32
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 2
The CX imperative.
89%
Brands are continuously trying to differentiate themselves of CX professionals say that
to attract and retain new customers. While products delivering superior CX is
and services can be commoditized, it’s the experience one of their company’s key
a customer has that ultimately sets the brand apart, differentiators.
and every great experience the customer has is
an opportunity for a brand to build trust and loyalty.
86%
of CX professionals say that
CX is a leading driver of brand
loyalty at their company.
70%
of consumers say that they are
more loyal to companies who
invest in strengthening their CX.
Source: Talkdesk Research, Industry Revolution Series, Financial Services &
Insurance Dec. 7, 2020, Healthcare Feb. 15, 2021, and Retail March 29, 2021.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 3
The contact center is now
the core of your CX strategy.
Digital-first brands have raised the bar for gold-standard customer experience. Great customer
experience is fast and frictionless, smart and seamless, and the contact center is at the heart
of an effective CX strategy.
89%
of CX professionals say
Word of mouth
Radio, print,
TV, outdoor
Online display,
SEO, paid content
Email
Websites,
landing
pages
Chatbot
Social
Chat
the call/contact center is Social media
a meaningful contributor Community
PR
to their CX strategy.
CX
Hub
Sales rep
Mobile
app
Loyalty programs Stores
Surveys
Social
Direct mail Offers Website
in invoices
Awareness Purchase Service Expansion Contact center
Source: Talkdesk Research © 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 4
You can’t be a customer-obsessed
company with yesterday’s technology.
The experience your customers demand is that they want you to help them, to know them and to wow them. Companies need to meet
these heightened customer expectations with seamless channel choice to help customers any time anywhere. Companies need deep,
data-driven insights to truly know their customers, and they need AI-powered automation to truly wow them. But it’s impossible
to achieve these goals with outdated legacy contact center systems that can’t easily adopt modern technology like AI.
Customers want: Challenges with Companies need:
• Help me yesterday’s technology • Channel choice
• Know me • Data-driven insights
• Wow me • Built before the digital age • AI-powered automation
• Siloed channels
• Little or no integration
• Slow to adapt
• Stagnated innovation
• High cost of operation
• Lack of artificial intelligence
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 5
TALKDESK MISSION
We offer a better way
for organizations to
intelligently unlock the
promise and potential
of great customer
experience.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 6
Talkdesk is a global cloud contact center
leader for customer-obsessed companies.
Here’s why companies across the globe partner with us.
Industry innovators Customer-obsessed Global leader
Born Cloud Native 100% Uptime SLA Leader in Gartner CCaaS MQ 2021
Over 50% employees in R&D White glove customer support Leader in Forrester Wave
for CCaaS 2020
AppConnect marketplace Top ratings in Gartner Peer Insights,
G2, AppExchange Leader in Ventana Value Index 2021
40 solutions launched
in last 2 years 95% CSAT Leader in Aragon Globe for Intelligent
Contact Centers 2021
25 recent patents granted >100% net retention
Frost Radar Innovation Leader 2020
Deep industry focus Industry-specific CABs
2021 Forbes Cloud 100 (#17)
AI for every day
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 7
Innovate better CX with automation-first
customer experience solutions.
Talkdesk automation-first solutions leverage AI to optimize your most critical customer service processes. Through
a purpose-built platform, Talkdesk helps you deliver a holistic customer experience journey that is unified and seamless.
Our speed of innovation and global footprint reflect our commitment to ensure organizations everywhere can deliver better
customer experiences — across any industry and through any channel.
R
I N D U S T Y E X PE R I E
CX Platform U ILT NC Industry Experiences
- B E CL
OSE OU
Global communications network
R P DS Industry workspace
PU CA PA B I L
Low-, no- and custom-code tools OUD ITI
CL ES
CX Pre-integrated with core
Flexible deployment options industry systems
ERIENCE
60+ pre-built integrations EXP PL Pre-designed with custom
ER workflows and automation
M
AT
30+ security certifications
TO
Customer
FO
Self-Service
Pre-trained with AI
CUS
Experience Experience
RM
80+ AppConnect solution Analytics for industry expertise
marketplace
Talkdesk AI
Workforce Employee
CX Services Engagement Collaboration
Customer self-service
Success services Agent empowerment
Success community Fraud & authentication
Omnichannel
Engagement Operationalizing AI
Success ecosystem
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 8
Talkdesk AI for every day advantage.
At the core of Talkdesk solutions is Talkdesk AI for every day. We leverage artificial intelligence to transform every step of the customer
journey to deliver a faster and more frictionless customer experience. Our CX Cloud platform includes AI apps that automate customer
self-service, empower agents, mitigate fraud, operationalize AI, and enable a hybrid workforce in the contact center.
Customer Agent Authentication Operationalizing AI Hybrid
Self-service Empowerment & Fraud AUTOMATION Workforce
AUTOMATION AUTOMATION AUTOMATION AUTOMATION
Virtual Agent Agent Assist Identity AI Trainer Guardian Starter
Automated voice Automated assistance Quickly authenticate A no-code AI model Gain visibility and control
and digital self-service for agents and connect customers training tool for better of your remote workforce
experiences to agents with voice automation using
Knowledge biometrics, reducing human-in-the-loop
Management handle time and technology Guardian
Self-Service Portal KM for teams to eliminating fraud Automate compliance and
Self-service KB and orchestrate information protect the contact center
content for automations to power automations from unpredictable WFH
QM Assist network performance
Automated quality
assurance for agent
coaching & improvement
Interaction Analytics
Automated issue
discovery, speech search
& real-time assistance
WFM
Automated staffing and
scheduling decisions
We use a jobs to be done methodology to ascertain the most impactful applications of AI in the contact center, with the top three jobs being:
(1) to increase customer self-service rates, (2) to identify causes of customer issues, and (3) to help agents resolve issues quickly and
correctly.
And we’ve operationalized the training of AI models with AI Trainer, which enables your agents and supervisors to correct the training data
quickly with just clicks and basic data entry. Now you can resolve more customer cases through more accurate automation without the need
for expensive data scientists.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 9
Talkdesk platform advantage.
Our CX Cloud platform combines enterprise scale with consumer simplicity. We were born cloud-native with a platform that
provides advantages of speed, agility, reliability, and security with low-code, no-code and custom-code tools and the industry’s
first 100% uptime SLA.
AI for every day Native Adaptable Integrated Trusted Intuitive
Powerful AI platform Broadest suite Flexible to change 60+ pre-built 30+ security Fast deployment
of native apps with your business integrations certifications
AI-based apps to with low-, no-, and Fast onboard
automate customer One unified platform custom-code tools Easy custom 100% uptime SLA,
self-service, empower integrations global call quality Fast time to value
agents, mitigate fraud, One user experience, Customizable
and operationalize AI device agnostic Workspace, reporting AppConnect Authentication &
& integrations marketplace threat protection
Human-in-the-loop
technology with “Clicks not Code”
AI Trainer administration
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 10Talkdesk product advantage.
CX Cloud is an end-to-end cloud contact center solution with Talkdesk AI for a better way to superior CX. All of these
applications are native on our platform for a completely unified experience. That includes self-service experience,
omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Self-Service Omnichannel Workforce Employee Customer
Experience Engagement Engagement Collaboration Experience
Analytics
Tools & automations One platform Engagement and Tools and Analytics,
to help customers to engage across management tools integrations automation and
help themselves every channel, to make the lives for seamless insights tools
and get answers voice or digital, of the agents, communication to know
faster. with automations managers, and between everything about
to make every decision makers departments, the customer and
agent a best agent. easy. teams, and interaction.
employees.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 11A better way to empower.
Provide a high-quality, convenient digital self-service experience with Talkdesk AI. Make it easy for your customers to find answers to their
queries quickly and at any time of the day.
Customer
Self-Service Experience Omnichannel Engagement Workforce Engagement Employee Collaboration
Experience Analytics
SELF-SERVICE PORTAL
VOICE AND DIGITAL VIRTUAL AGENTS
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 12A better way to engage.
Meet your customers where they are, with Talkdesk Omnichannel Engagement, an integrated suite of intelligent, intuitive solutions that
allow you to engage with customers and prospects on their channel of choice.
Customer
Self-Service Experience Omnichannel Engagement Workforce Engagement Employee Collaboration
Experience Analytics
ORCHESTRATION & ROUTING AGENT WORKSPACE & MOBILE APP OUTBOUND ENGAGEMENT
Customer service - US Not validated
Save Publish
Draft Version 3 Incoming call Last saved by Bill Hicks on January 10, 2019 at 3:15 PM
Traffic splitter
Incoming call Split among BPOs Rename
Outbound calls
Preferences Exits
Splitting distribution
Traffic splitter enables the flow to distribute the interactions homogeneously according
to specified weights.
Play audio
Greetings
Exit #1 (50%) Exit #2 (25%) Exit #3 (25%)
EXIT #1
Traffic splitter
Distributte with BPO
Weight ratio *
50
50% - internal team
Exit name*
50% - internal team
Record
Enable recording If this exit is met, this is the value that will populate the variable set for this step
25% - BPO1 25% - BPO2
Send to *
Enable recording
Assignment and dial Forward to external Forward to externalEXIT #2
Assign to agent Send to BPO #1 Send to BPO #2
Weight ratio *
25
Exit name*
Name your exit
If this exit is met, this is the value that will populate the variable set for this step
Send to *
Choose the next step
DIGITAL ENGAGEMENT
VOICE ENGAGEMENT
AGENT ASSISTANCE
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 13A better way to manage.
Manage, develop, and engage your agents throughout the employee lifecycle, regardless of their location,
with Talkdesk Workforce Engagement.
Customer
Self-Service Experience Omnichannel Engagement Workforce Engagement Employee Collaboration
Experience Analytics
INTERACTION RECORDING WORKFORCE MANAGEMENT AGENT COACHING & PERFORMANCE
AI-AUTOMATED QM ASSISTANCE WORKFORCE COMPLIANCE & MONITORING
KNOWLEDGE MANAGEMENT QUALITY MANAGEMENT
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 14A better way to collaborate.
Extend customer service beyond the contact center with Employee Collaboration. Talkdesk integrates your contact center, business
phone system, and collaboration tools for seamless communication between departments, teams, and employees.
Customer
Self-Service Experience Omnichannel Engagement Workforce Engagement Employee Collaboration
Experience Analytics
PLUG & PLAY
COMMUNICATIONS
BUSINESS PHONE SYSTEM
TALKDESK FOR ZOOM
TALKDESK FOR MICROSOFT TEAMS
TALKDESK FOR SLACK
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 15A better way to optimize.
Turn every conversation into actionable customer intelligence and operational excellence with analytics, automation and insights tools.
Self-Service Experience Omnichannel Engagement Workforce Engagement Employee Collaboration Customer
Experience Analytics
REAL-TIME SENSORS & AUTOMATIONS
BUSINESS INTELLIGENCE
REAL-TIME DASHBOARDS
INTERACTION ANALYTICS & SENTIMENT
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 16Talkdesk industry advantage.
We know that every industry has unique needs. We wanted to make CX relevant and easy for every industry. That’s why along with
our flagship CX Cloud, we’ve developed Industry Experience Clouds that are purpose-built to meet specific vertical needs and bring
businesses value from day one.
R
I N D U S T Y E X PE R I E Industry Experiences
U ILT NC
- B E CL
OSE OU
R P DS Industry workspace
PU D CA PA B I L
C LO U IT IES
CX Pre-integrated with core
Healthcare Experience industry systems
Cloud™ for Providers EXP
ERIENCE
Pre-designed with custom
PL
ER workflows and automation
M
AT
TO Customer
FO
Self-Service
Pre-trained with AI for
CUS
Experience Experience
RM
Analytics industry expertise
Financial Services Experience
Cloud™ for Banking
Workforce Employee
Financial Services Experience Engagement Collaboration
Cloud™ for Insurance
Omnichannel
Retail Experience Cloud™ Engagement
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 17BANKING
A better way for banking.
Talkdesk Financial Services Experience Cloud™ for Banking is a first-of-its-kind end-to-end contact center solution designed and built
from the ground up to meet the unique needs of banks, including out-of-the-box integrations to core banking systems, automated workflows
for account servicing, lending, payments & collections, and AI and omnichannel capabilities that work together to deliver a clear view
of your client and their needs.
Banking agent Pre-integrated with Pre-designed with Pre-trained with AI for
workspace FIS, Jack Henry, and Fiserv banking-client workflows financial services expertise
AUTOMATED PAYMENTS
& COLLECTIONS
BANKING WORKSPACE
SCREEN-ENCRYPTED COBROWSING
AND VIDEO CHAT
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 18INSURANCE
A better way for insurers.
Talkdesk Financial Services Experience Cloud™ for Insurance is the first CX solution purpose-built to unify the customer journey across
policy servicing, claims, and new business. Deep integrations with CMS, PAS, and CRM systems provide a single view of the customer and
power time-saving workflows and automations. Pre-trained AI and insurance intent libraries combined with digital engagement channels
enable seamless, personalized, and digital-first customer experiences.
Pre-trained with AI
Insurance agent Pre-integrated with Pre-designed with
for insurance expertise
workspace CMS & PAS carrier-customer workflows
and empathy
DYNAMIC AGENT SCRIPTING
INSURANCE WORKSPACE
AUTOMATED CLAIMS
STATUS
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 19HEALTHCARE
A better way for healthcare providers.
To help healthcare providers deliver on a reimagined patient experience, we knew we had to build a solution specifically for healthcare.
That led us to build our Talkdesk Healthcare Experience Cloud™ for Providers.
Healthcare provider Pre-integrated with EHR Pre-designed with Pre-trained with AI for
agent workspace provider-patient workflows healthcare expertise
PROACTIVE OMNICHANNEL OUTREACH
HEALTHCARE AGENT WORKSPACE
EHR-INTEGRATED WORKFLOWS
MEDICAL-GRADE COGNITIVE
INTELLIGENCE
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 20RETAIL
A better way for retail.
Talkdesk Retail Experience Cloud™ is the first AI-powered, out-of-the-box, customer service platform specifically made for retailers to drive
brand loyalty and customer lifetime value across digital and physical channels. A unified view of all customer interactions enables brands to
meet customers where they are. Pre-configured retail workflows and scripts ensure that value is added to every conversation. And intelligent
bots that are fluent in retail accelerate speed to resolution.
Retail agent workspace Pre-integrated with Pre-designed with retail Pre-trained with AI
commerce systems workflows and scripts that is fluent in retail
PRE-TRAINED RETAIL BOTS
PRE-BUILT
AGENT FLOWS
CONTEXTUAL CUSTOMER
JOURNEY
SHOPPING CART VISIBILITY
UNIFICATION OF PHYSICAL
& DIGITAL
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 21Global choice for customer-obsessed
companies.
Talkdesk is a leader in the 2021 Gartner MQ for CCaaS.
We’re one of only three vendors listed as Leader in the report.
“Talkdesk demonstrates a strong commitment to the four
pillars of great customer service with a good vision
for analytics-driven engagements for both the customer
and the employee.”
READ THE GARTNER
REPORT NOW
GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect
to this research, including any warranties of merchantability or fitness for a particular purpose.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 22Excelling at the four pillars
of great customer service.
Gartner also puts Talkdesk at the top of Customer Service Pillar Coverage
the list for our 3-year roadmap that best
addresses customer service requirements. Getting Connected Process Orchestration Resource Mgmt Knowledge and Insight
That makes us an excellent choice for
Talkdesk
companies needing an end-to-end solution
Salesforce
for contact centers across the globe.
Genesys
Verint
Pegasystems
Zendesk
READ MORE ABOUT
AWARDS & RECOGNITION Oracle
NICE
CRMNEXT
Bpm’online
8x8
SAP
Microsoft Dynamics
Servicenow
Source: Gartner report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace, October 2019
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 23Leader in the 2020 Forrester
Wave for CCaaS.
“Shortlist Talkdesk for a navigable solution
that scales with a broad range of capabilities
and innovative support services.”
READ THE REPORT NOW
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 24Talkdesk is used by agents and specialists
in over 95 countries.
To deliver a better way to great customer experience.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 25Our customers span multiple industries.
And we support them with products and solutions built
for their unique needs.
Read more about industry solutions.
Technology
Financial Services
& Insurance
Healthcare
& Life Sciences
Retail
& Consumer Goods
Transportation
& Hospitality
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 26And they get results.
Impacting not only traditional KPIs but also strategic growth metrics.
Find out more about our customers.
R
I N D U S T Y E X PE R I E
15% 10%
U ILT NC
- B E CL
O SE OU
RP DS
PU D CA PA B I L
Decrease in average C LO U IT IES Decrease in ramp
handle time CX time and attrition
ERIENCE
EXP PL
ER A
M
10% 10%
TF
TO
Self-Service Customer
OR
CUS
Experience Experience
Analytics
M
Increase call deflection Decrease
via self-service in agent effort
Workforce Employee
Engagement Collaboration
15%
Deflection from phone Omnichannel
Engagement
5%
Increase
to digital channels in revenue
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 27Everything we do Top Reviews.
is for our customers. As of November 2021.
Great products and white
glove service translates # OF
REVIEWS
RATING
# OF
REVIEWS
RATING
to customer love. Talkdesk 1554 4.4 Talkdesk 409 4.6
Five9 242 3.9 Five9 199 4.6
NICE NICE
1117 4.3 192 4.3
inContact inContact
Genesys Genesys
470 4.3 116 4.6
Cloud Cloud
CSAT
# OF # OF
RATING RATING
REVIEWS REVIEWS
Talkdesk 686 4.7 Talkdesk 436 8.5
Five9 117 4.3 Five9 56 7.5
NICE NICE
98 4.6 789 8.3
inContact inContact
Genesys Genesys
5 4.4 395 7.9
Cloud Cloud
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 28The Talkdesk
global services CX Strategy.
advantage. We partner with you to define your
specific business needs and ideal
future state.
We’re here for you every step
of your journey.
Why do our customers love us and stay with us? CX Enablement.
Because we partner with organizations right from We help you enable the people,
start, before any contracts are signed. And we stay processes and technologies to realize
with our customers through the entire customer a best-in-class customer experience.
journey. We call this CX Services.
CX Success.
We offer a variety of services to enable
your organization to unlock and realize
the value of your contact center business
transformation.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 29Specialists to support you along the way.
Our customer-facing teams are specialists designed to support customers at every phase of the journey—from pre-sales to implementation
and post go-live. While every member of the team has a unique role to play, they work together harmoniously to provide a cohesive
and comprehensive experience to customers.
PRE-SALES IMPLEMENTATION POST GO-LIVE
Account executive Project manager Customer success manager
Strategic owner of the customer relationship, Leads and facilitates the implementation from Thoroughly understands customer’s desired
comprehensive account engagement and kickoff to deployment. Focuses closely on outcomes, provides ongoing product
alignment to the customer vision. identifying and mitigating risks, keeping the consultation, enablement and adoption.
project on track and communicating status Conducts reviews and facilitates renewals.
to all stakeholders.
CX Strategy
Customer support
Partners with the customer to create a business
Solution consultant
case tailored to their specific CX transformation Dedicated support engineer backed by 24x7
needs and desired business outcomes. Gathers requirements through a detailed service centers, escalation management,
discovery process, clearly understanding knowledge base, and Academy training
current state and future goals, designs and programs.
configures the solution, develops test plans
Sales engineer and ensures a seamless go-live.
Conducts tailored demonstrations for prospects
Technical account manager
highlighting Talkdesk’s differentiation.
Network engineer Delivers consultation relating to configuration,
integrations, and enhancements to improve
Conducts virtual network testing and support, program efficiency.
Solution architect including QoS and firewall configurations.
Investigates network layers to identify potential
Partners closely with the sales engineer and
issues and provides ongoing network support.
customer to design and architect a solution that
aligns with the customer’s objectives. Prepares the
statement of work based on defined use cases.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 30We’re everywhere you need us to be.
With a global footprint of employees, resellers, data centers and R&D.
UK
Ireland
Canada
Germany
Netherlands Armenia China
Portugal
Spain Japan
USA
France
Italy
Southeast Asia
Brazil
ANZ
Employee locations
Cloud distributors & resellers
R&D centers
Data centers
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 31Talkdesk values.
The moral code that defines, guides
and inspires us every day.
Courageous innovation.
We have an innovative and
courageous mindset, focused
on offering products & solutions
Community & that redefine customer
environmental giving. Courageous experience, making the
innovation
We believe in giving back to our impossible possible.
community by volunteering our
time, supporting nonprofits and
Community &
Customer-
minimizing our global footprint. environmental
giving
obsessed Customer-obsessed.
Everything we do is for our
customers.
Trust & Diversity, equity
transparency & inclusion
Trust & transparency. Diversity, equity & inclusion.
We do what we say we will do. We believe that breakthrough
We invest in the highest security results are obtained when we work
in our products and we believe together, represent the diversity
transparency builds trust with of the communities in which we
our employees, customers, live and serve, and all feel
and partners. a sense of belonging.
© 2022 Talkdesk, Inc. All Rights Reserved Worldwide. 32About Talkdesk. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience Clouds™ which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences. Innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at Talkdesk. © 2022 Talkdesk, Inc. All Rights Reserved Worldwide. Unauthorized use, duplication, or modification of this document in whole or in part without the written consent of Talkdesk, Inc. is strictly prohibited.
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