25 years of inspiring energy - Annual Review 2017 - ENOC
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Contents Financial and operational highlights 4 Operational review 41 Message from Vice Chairman 6 Energy value chain 42 Board of Directors 8 Exploration and Production (E&P) 44 Executive Management 10 Supply, Trading and Processing (STP) 46 ENOC at a glance 12 Terminals48 Global footprint 14 Marketing50 ENOC’s journey 16 Retail53 – Wider business 54 Business review 21 Message from Group CEO 22 Sustainability review 56 Economic environment 24 Sustainability at our core 58 Strategy26 Energy and resource management 62 Finance28 Corporate social responsibility 64 People 30 Green economy 66 Corporate governance 33 Enterprise risk management 36 ENOC Group legal entities 68 Code of business conduct 39 Annual Review 2017 25 years of inspiring energy Download Annual Review 2017 Annual Review 2017 Operational Review Strengthening our end- to-end value chain 150 ENOC’s core energy business comprises exploration and Number of airports covered across 24 countries by production, supply trading and processing, storage ENOC’s aviation business terminals, fuel retail, aviation and specialised products. and supply network Complementary non-fuel activities include convenience stores, and automotive and fabrication services. 178 Number of retail sites by 2020 Message from Vice Chairman Message from Group CEO 52.5% TRUE TO OUR ROOTS AND SUPPORTING VISION Refinery expansion project to expand daily capacity by 52.5 percent OUR BELIEFS, OUR 2021, AND THE STRATEGIC DIRECTION NATIONAL OBJECTIVE FOR THE NEXT FIVE YEARS TO INSTITUTIONALISE HAS A CLEAR FOCUS ON ENERGY EFFICIENCY, SUPPORTING THE DUBAI HAS ALWAYS BEEN AN PLAN 2021 AND THE UAE ENOC PRIORITY. ENERGY PLAN 2050. Financial and operational highlights Operational Review Message from Vice Chairman Energy value chain For further information, Board of Directors Read more.. Read more.. Executive Management Exploration and Production (E&P) Supply, Trading and Processing (STP) ENOC at a glance Terminals Global footprint Marketing – ENOC Aviation ENOC’s journey – ENOC Products Business Review Retail – Wider Business Message from Group CEO Sustainability Review Economic environment Sustainability at our core Strategy Energy and resource management Finance Corporate social responsibility People Green economy Corporate governance Enterprise risk management ENOC Group legal entities Code of business conduct Download please visit: www.enoc.com Annual Review 2017 enoc.com
ENOC is a leading integrated international energy player, operating across the energy sector value chain. As a wholly-owned entity of the Government of Dubai, ENOC owns and operates assets in the fields of exploration and production, supply and operations, terminals, fuel retail, aviation fuel and petroleum products for commercial and industrial use – the Group is integral to the Emirate’s success. ENOC’s general business operations include automotive services, non-fuel food and beverage retail, and fabrication services. Servicing thousands of customers in over 60 markets, the Group employs a workforce of over 11,000 employees and is deploying its world-class customer service, latest innovations and technologies, and best practices to empower the UAE’s social and economic development. ENOC Annual Review 2017 1
H.H. Sheikh Khalifa bin H.H. Sheikh Mohammed bin Zayed Al Nahyan Rashid Al Maktoum President of the UAE Vice President and Prime Minister and Ruler of Abu Dhabi of the UAE and Ruler of Dubai 2
H.H. Sheikh Hamdan bin H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum Rashid Al Maktoum Crown Prince of Dubai Deputy Ruler of Dubai and UAE Minister of Finance ENOC Annual Review 2017 3
Financial and operational highlights 83,952 83,952 barrels daily crude production 224 120m 120 million customers ZOOM stores served in 2017 675,000 MT annual MTBE capacity 11,300 Over 11,300 employees Enhancing value Group-wide Our 2017 results show a positive upward trend, and demonstrate the value of a broad-based strategy designed to deliver value at every touch point of our operation. 4
1,055m 140k ENOC’s refinery has daily capacity 1,055 million US gallons to process 140,000 barrels of of jet fuel sales volume refined fuel products 120 Fuel stations 395m 6.6m Commercial diesel sales volume 6.6 million cubic metres storage capacity 14 Tasjeel vehicle-testing outlets FY17 Revenues Sales volume Revenue US$16,415 million (million barrels) (US$ in millions) 249 20,924 247 222 18,604 16,415 193 14,690 160 13,219 STP 67% Marketing 15% Retail 12% 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 E&P 5% Terminals 1% ENOC Annual Review 2017 5
Message from Vice Chairman Fulfilling energy needs is a strategic cornerstone for growth TRUE TO OUR ROOTS AND OUR BELIEFS, OUR STRATEGIC DIRECTION FOR THE NEXT FIVE YEARS HAS A CLEAR FOCUS ON SUPPORTING THE DUBAI PLAN 2021 AND THE UAE ENERGY PLAN 2050. 6
ENOC has long played an integral role in Dubai’s success. As we mark the 25th anniversary of our organisation’s formation, we can look back on a history that amounts to much more than just supplying fuel. Above all, for a quarter of a century, we have created value by helping to power the economy of Dubai and the UAE, supporting communities, and contributing to the nation’s global image and reputation as a leader on multiple fronts. True to our roots and our beliefs, our strategic direction for the next five years has a clear focus on supporting the Dubai Plan 2021 and the UAE Energy Plan 2050. This roadmap to the future will guide our efforts to constantly enhance local energy capacity and supply. The BP Energy Outlook forecasts a 49 percent increase in the Middle East’s energy consumption by 2035, and the United Nations projects that by 2030 the UAE’s population alone will rise by 18 percent to more than 11 million. Responding successfully to such shifts in the socio-economic environment will demand ingenuity, flexibility, and speed – qualities that ENOC possesses in full measure. Over the past five years, we have achieved rolling average growth of 9 percent, and our new strategy seeks not only to maintain this trend, but also to keep ahead of the demand curve. Naturally, supplying Dubai’s energy needs is the first priority of the strategy. Secondly, we will continue to pursue integrated international expansion to enhance our organisation’s presence in key geographies. The third key focus is to create added value throughout our entire value chain, from upstream to finished product and point of sale. That our interests are so intertwined with those of Dubai gives a very sound footing for achieving our goals. The Emirate’s economy is the most diverse in the region and is expected to maintain healthy growth over the next few years. ENOC is perfectly placed to benefit from the many opportunities that our home market will undoubtedly generate. We have always received unwavering support from the Dubai and UAE governments, and we look forward to reciprocating in kind as our industry and our Group pass through a time of unprecedented transition. H.E. Saeed Mohammed Al Tayer Vice Chairman ENOC Annual Review 2017 7
Board of Directors H.H. Sheikh Hamdan Bin Rashid Al Maktoum Deputy Ruler of Dubai and UAE Minister of Finance Chairman As Minister of Finance, H.H. Sheikh Hamdan Bin Rashid Al Maktoum has overseen much of the economic and infrastructural development of Dubai and the UAE. Sheikh Hamdan has been in charge of an array of key governmental industrial enterprises, including Dubai Natural Gas Company (DUGAS) and Dubai Cable Company (DUCAB). His Highness is also the benefactor and patron of the Sheikh Hamdan Bin Rashid Al Maktoum Award for Medical Excellence, instituted to reward achievement in medical sciences. Under the guidance and oversight of its Board, and under the Chairmanship of Sheikh Hamdan, ENOC has grown to become a leading integrated global oil and gas player, making significant contributions to Dubai’s continued drive towards economic diversification and sustainable development. Sheikh Hamdan received his early education in the UAE, completing his higher studies at the Bell School of Languages in Cambridge, UK. 1 H.E. Saeed Mohammed Al Tayer 2 H.E. Abdulrahman Al Saleh 3 Hussain Hassan Mirza Al Sayegh Vice Chairman Board Member Board Member Member of the Investment Chairman of the Audit Committee and Finance Committee H.E. Saeed Mohammed Ahmed Al Tayer H.E. Abdulrahman Al Saleh is Director General Mr Hussain Al Sayegh heads the investment has over 31 years of experience in the fields of the Department of Finance of the Emirate affairs of the Office of H.H. Sheikh Hamdan of telecommunications, energy, water, of Dubai. He is also a member of the Executive Bin Rashid Al Maktoum, and has more than infrastructure, oil, gas and industry. Council of Dubai; the Strategic Affairs Council of 40 years of local and international experience Dubai; Dubai’s Supreme Fiscal Committee; and in diverse sectors, primarily key diplomatic Under his leadership since 1992, Dubai Electricity a Board member of Dubai World, and Federal positions. Companies under his charge cover and Water Authority (DEWA) has achieved Tax Authority. He is also the Chairman of Dubai a wide spectrum of commercial, educational, unprecedented success, becoming a world-class Financial Support Fund (DFSF). leisure and charitable organisations. utility company. Through his own initiatives, he has established several successful companies Before joining the Department of Finance, His He currently serves on the boards of Emirates including Emirates Central Cooling Systems Excellency Al Saleh spent four years as Senior NBD, National Bank of Fujairah, and Mawarid Corporation (EMPOWER), among many others. Executive Director for Corporate Affairs at Dubai Finance. He is also Chairman of Jotun UAE Customs. He has also held many finance and and Jotun Powder Coatings UAE, and Deputy His Excellency Al Tayer is a member of the Dubai accounting positions in government departments Chairman of Oilfields Supply Center and Al-Nasr Executive Council and Strategic Affairs Council. at local and federal levels, chairing or sitting on Leisureland. Previous appointments include being He is Vice Chairman of the Dubai Supreme the board of various bodies such as the Executive a Board member of Emirates Financial Services, Council of Energy (DSCE), Chairman of the Dubai Credit Policy Committee, the Task Force for Dubai Islamic Bank, and Deyaar Development. Smart City Office, Vice Chairman of Emirates Indirect Taxation, and the High Committee for Global Aluminium (EGA), Vice Chairman of the Regulation of the Audit Profession in the UAE. Mr Al Sayegh holds a Master’s degree in Emirates National Oil Company (ENOC), Vice International Relations from the University Chairman of Dragon Oil Company, Chairman of H.E. Al Saleh is a Fellow of the Chartered Institute of Southern California (UK Programme). the UAE Water Aid (SUQIA) Board of Trustees, of Management Accountants (CIMA) in the UK, and Chairman of the World Green Economy and holds an Executive MBA from the American Organization (WGEO). In addition, he is a University of Sharjah. member, vice chairman, or chairman of various high-level committees and councils in the Emirate of Dubai. 8
1 2 3 4 5 6 4 Ahmad Sharaf 5 Dr Abdulrahman A. Al Awar 6 Ahmad Al Muhairbi Board Member Board Member Board Member Chairman of the Investment and Chairman of the Nomination Member of the Nomination and Remuneration Finance Committee and member and Remuneration Committee Committee and member of the Investment and of the Audit Committee Finance Committee Mr Ahmad Sharaf has extensive experience in Dr Al Awar has a PhD in Geology and Geological Mr Ahmad Al Muhairbi has been Secretary the upstream oil and gas industry, having spent Engineering from the Colorado School of Mines, General of the Dubai Supreme Council of Energy 15 years with ConocoPhillips in a number of USA. He started his career in Dubai Petroleum since 2012. He is also a member of the Dubai international operations as General Manager Company in 1996. Regulatory and Supervisory Bureau for Electricity and Director, Business Development, Middle East. and Water, and a board member of the Etihad He has over 20 years of experience in executive Energy Services Company, a fully owned subsidiary He is Chairman of Dubai Mercantile Exchange roles in public and private sectors, and across of DEWA. As a board member of the World Green and Chief Executive of Dutco Energy, a privately various industries spanning oil and gas, as well as Economy Organization (WGEO), he is an advocate held exploration and production company with banking. He served previously as Executive Vice for energy diversification and a low-carbon operating interests across North America. He was President of Business Development – New growth path for Dubai and the wider region. previously Chief Executive of Tatweer, and Chief Smelters in Dubai Aluminium Company (DUBAL). Strategy Officer at Dubai Holding. His membership The Business Development division was With more than 25 years of experience in the of non-profit boards includes the Board of Visitors responsible for developing multi-billion-dollar oil and gas industry, Mr Al Muhairbi has held at Duke University’s Fuqua School of Business smelter projects in the UAE and the region. In senior positions with Abu Dhabi National Oil in the USA. addition, he held senior positions in Mubadala, Company (ADNOC), ARCO Dubai, Margham Dolphin Energy, HSBC and Dubai Petroleum Dubai Establishment and Dubai Supply Authority. Mr Sharaf holds BSc and MSc degrees in Petroleum Company. He has also served as Director General He has comprehensive knowledge of well Engineering from the Colorado School of Mines, of the National Human Resource Development technology, specialising in operational and USA. He also has an MBA from Duke University’s and Employment Authority (TANMIA). technical recommendations for field Fuqua School of Business. development and drilling plans. He also has Dr Al Awar is the Director General of the Federal extensive experience in the management Authority for Government Human Resources of gas storage for power generation. (FAHR). He also serves as a Board member of Emirates National Oil Company (ENOC) and Mr Al Muhairbi is a graduate of the University Dragon Oil (Holding) Limited. He is Chairman of of Texas in Austin, USA. He holds a BSc in the Nomination and Remuneration Committee; Petroleum Engineering. and a member of the Investment and Finance and Audit committees. In addition, he is a board member of the University of Dubai, the Mohammed Bin Rashid School of Government, the National Defence College Supreme Council, and the UAE Gender Balance Council. ENOC Annual Review 2017 9
Executive Management 1 2 6 7 1 H.E. Saif Humaid Al Falasi Mr Al-Jarwan has a Bachelor of Science degree 5 Zaid Alqufaidi Group Chief Executive Officer in Petroleum Engineering from the University Managing Director, ENOC Retail of Oklahoma in the USA. He is an associate of H.E. Saif Humaid Al Falasi spearheads ENOC’s Cranfield School of Management in the UK, and In his current role, Mr Zaid Alqufaidi is responsible strategy and operational excellence locally and the International Institute for Management for the strategic development of ENOC Group’s internationally, in alignment with the vision and Development (IMD) in Switzerland. retail business stream. A veteran of the Group plans of the Government of Dubai. A veteran and a seasoned oil and gas industry professional, of the energy industry with over 35 years of 3 Tayyeb Al Mulla he comes to this role with extensive experience expertise, his wealth of experience and industry across the energy value chain in marketing, Managing Director, Supply, knowledge span a wide range of specialties aviation, terminal operations and supply. Trading and Processing including project management and petroleum asset evaluation operations. Mr Alqufaidi has held numerous managerial Mr Tayyeb Al Mulla is an oil industry veteran, positions and has played an instrumental role in having spent 35 years in a diverse array of roles. He joined ENOC in 2008 as Group General the development of Emirates Petroleum Products His experience includes refining, trading, supply Manager. In 2011, he was appointed Executive Company (EPPCO)’s retail network. He has also and logistics; sourcing of feedstock; sales and Director for Environment, Health, Safety and contributed immensely to bridging the gap marketing of aviation fuel, lubes, and chemicals; Quality (EHSQ) and the Corporate Affairs between the ENOC and EPPCO brands during the administration; and general management. Directorate. Prior to that, he worked with Abu formation of the Group’s identity as ENOC Group. Dhabi National Oil Company (ADNOC) for 25 He began his career in 1980 with Abu Dhabi Some of Mr Alqufaidi’s notable achievements years, and was a board member of National National Oil Company (ADNOC); moved to include overseeing the construction of 70 EPPCO Marine Services. Emirates Petroleum Products Company (EPPCO) gas stations, oil terminal storage facilities, and in Dubai; and became Chief Executive of the establishment of Tasjeel, during his tenure as His Excellency Al Falasi is Chairman of Gulf Energy Commercial Marketing Manager – a position he International Refining and Marketing at Emirates Maritime and a board member of the Supreme assumed in 1998. National Oil Company (ENOC) in 1992. He has Council of Energy and the Green Energy Council. been a Director at Gulf Energy Maritime since Prior to his current role, he held the position of He holds a BSc in Petroleum Engineering from 2008 and serves on the board of 19 companies Managing Director of ENOC Marketing. He was Louisiana Tech University, USA. In 2014, he was in the ENOC Group. also Chief Executive Officer for EPPCO Group of awarded a Fellowship of the UK Energy Institute, Companies in 2010, and Manager of Terminals, Mr Al Mulla graduated from Valparaiso recognising his leadership of the ENOC Energy Distribution and Aviation Operations in 2000. University in the US with a Bachelor’s degree and Resource Management Programme. in Business Administration. Mr Alqufaidi started his career at EPPCO in 1989 2 Ali Rashid Al-Jarwan as an engineer with the Operations Department. 4 Yusr Hussain Sultan Al Junaidy He was then promoted to Operations and Supply Managing Director, Exploration and Managing Director, Horizon Terminals Coordinator in 1992. He is an Engineering Production and CEO of Dragon Oil graduate from the University of Central Florida Mr Yusr Hussain Sultan Al Junaidy played an Mr Ali Al-Jarwan has more than 37 years of in the USA. instrumental role in establishing Horizon experience in oil exploration and production, and Terminals as the organisation’s first Managing has held a number of senior management roles 6 Burhan Al Hashemi Director in 2003, and he has overseen extensive in the Abu Dhabi National Oil Company Managing Director, ENOC Marketing organic growth of this ENOC subsidiary over (ADNOC) group of companies – Abu Dhabi the years. He has more than two decades of Company for Onshore Oil Operations (ADCO), as Mr Burhan Al Hashemi is responsible for the experience with ENOC Group, working across well as Abu Dhabi Marine Operating Company management and operation of petroleum various divisions including planning, business (ADMA-OPCO) and Zakum Development products within ENOC’s marketing business development, shipping, gas, and terminals. Company (ZADCO). Mr Al-Jarwan served as CEO segment, including aviation fuel, gas marketing, of Abu Dhabi Marine Operating Company A graduate of Ottawa University in Canada with industrial fuel and lubricants. He is an actively (ADMA-OPCO) from 2006 to 2016. a Bachelor of Science in Biochemistry and a involved board member for Emirates Petroleum Bachelor of Arts in Economics, Mr Al Junaidy also Products Company (EPPCO) Aviation, EPPCO He has received several industry honours, Projects, United Gulf Aircraft Fuelling Company holds an MBA from Boston University’s Graduate including the Society of Petroleum Engineers (UGAFCO) in the Kingdom of Saudi Arabia, and School of Management. (SPE) distinguished membership; two innovation is Chairman of Horn Fuel Trading Limited (HFTL). awards from BP Middle East; ADNOC’s 2010 Health, Safety and Environment Man of the Year Mr Al Hashemi has 30 years of experience in Award; and several SPE recognition awards – the business management and operations, with 20 latest being Honourable Member. of these years in the oil and gas industry. 10
3 4 5 8 9 He joined EPPCO as an Assistant Lubricants Plant 8 Dr Eng. Waddah Ghanem Al Hashmi 9 Hesham Ali Mustafa Manager in 1999, and subsequently became Executive Director, EHSSQ Executive Director, Shared Services Centre, Sales and Marketing Manager, after which he and Corporate Affairs Group HR and New Business Development was promoted to General Manager of EPPCO Lubricants. Rising through the ranks, he was Dr Waddah Ghanem Al Hashmi is a highly Mr Hesham Ali Mustafa is responsible for running appointed Chief Operating Officer of Retail, experienced engineering professional with ENOC Group’s core multi-functional Segment then Managing Director of ENOC Retail in 2011, in-depth expertise in Environment, Health and through strategic management and operational before assuming his current position as Safety (EHS), risk management and sustainability development, delivering significant value to Managing Director of ENOC Marketing in 2016. matters. He is responsible for overseeing the ENOC Group and internal customers through Prior to ENOC, Mr Al Hashemi also held multiple development and implementation of best skilled governance, service excellence and cost positions at Dubai Aluminium Company practices and standards for EHS Assurance, control measures, while spearheading the Group’s (DUBAL), where he worked for over 10 years. Business Excellence and Quality, Sustainability, New Business Development role. Security and Risk Management, Wellness and A graduate in Electrical and Electronics His role is to ensure business partner satisfaction Social Affairs, as well as Legal Affairs. Engineering from Huddersfield University in the through sustained continuous improvement UK, Mr Al Hashemi also holds a Master of Over the past 18 years, he has advanced from measures, and to apply innovative approaches whilst Business Administration degree from Bradford EHS Supervisor at ENOC Group’s refinery in Jebel directing ENOC’s core support and governance University in the UK. He completed an Advanced Ali, to Assistant EHS Advisor, then to an EHS functions, which encompass Group Human Management and Leadership Programme at Compliance function before becoming Director of Resources, Information Technology, Procurement, the University of Oxford, and became a member EHSQ Compliance for the Group in January 2010. Financial Services, Engineering and Project of the Board Directors Institute (BDI) after In 2015, he was appointed Executive Director, Management, Corporate Real Estate and New successfully completing the Institute Board of EHSSQ and Corporate Affairs of ENOC Group. Business Development, to benefit the bottom line. Directors Course. Mr Mustafa is a Civil Engineer with over 19 years Dr Al Hashmi is the Vice-Chairman of the Board of Directors of Dubai Carbon. He is also the of experience in the energy sector, 17 years of 7 Mohammad Sharaf Chairman of the ENOC Wellness and Social which have been in the Oil and Gas industry within Group Chief Financial Officer Activities Programme Committee for the Group. multiple functions, with varied responsibilities In addition to these leadership roles, he also spanning project management, plant operations, In his capacity as Group Chief Financial Officer, EHS, marketing and sales, business development, chairs and is a member of various organisational Mr Mohammad Sharaf spearheads the Group’s international business, corporate strategy, as well committees such as the Energy and Resource Strategy and Finance functions through key as finance and investments. Management Technical Committee and the departments including Strategic Planning and Marine EHS Committee. He began his career with Dubai Electricity and Portfolio Management, Economics and Research, Investment and Corporate Solutions, Financial He graduated with Honours from the University Water Authority (DEWA) in 1997, then joined System and Governance, Management Reporting of Wales College Cardiff’s School of Engineering ENOC Processing Company Ltd. (EPCL) in 2001 as and Financial Planning, External Reporting and with a Bachelor of Engineering in Environmental Project Manager. After this he moved to manage Taxation, as well as Treasury and Insurance. Engineering. He holds two Diplomas in ENOC’s gas business and international business Environmental Management and Safety development, before successfully steering ENOC’s A senior financial executive with more than Group Strategy and New Business Development Management from the UK; an MSc in 27 years of experience, in his previous roles segment as the Executive Director. His forte is Environmental Sciences from the UAE University; Mr Sharaf led the finance functions in Emirates enhancing growth through implementation of and an Executive MBA from the University of Aluminium Company (EMAL), a company of innovative business development initiatives and Bradford in the UK. He also completed his doctoral Emirates Global Aluminium (EGA), and Thuraya, process improvement ideas while setting a culture research through the University of Bradford, a US $1.3 billion satellite telecommunications of excellence. focusing on Corporate Governance and Leadership. company operating in Europe, Africa, Middle East, Asia and Australia. Earlier in his career, he He is a Fellow of the Energy Institute (FEI), Mr Mustafa’s latest achievements include served in Dubai Police’s finance affairs division. an Associate Fellow of the UK Institution of development of the 2017-21 ENOC Group Chemical Engineers, a member of the American Strategy, which included new Vision and Mission During his tenure with EMAL, Mr Sharaf played statements, Group and Segment strategic Society of Safety Engineers (ASSE), and a an instrumental role in managing the financial goals, and the five-year growth strategy targets. member of the UK Institute of Directors (IoD). aspects of key projects including EMAL Phase II, This was followed by implementation of new Al Taweelah Alumina and Guinea Alumina. initiatives such as the Integrated Strategy, He also implemented additional performance Planning and Budgeting Process, Portfolio measurement and management tools to Management, and the improved Performance maintain EMAL’s positive financial performance. Management System, ensuring organisational alignment, effective strategy execution and Mr Sharaf holds a Bachelor’s degree in Accounting proactive performance monitoring. from the United Arab Emirates University. ENOC Annual Review 2017 11
ENOC at a glance Integrated energy partner Over the past 30 years, ENOC Group has Beyond oil and gas operations, ENOC has Providing world-class customer service, evolved from a local oil and gas player to established a solid presence in related implementing the latest innovations and a diversified and integrated international fields and subsidiary enterprises. Current technologies, and consistently applying operator with industry-leading operations activities include convenience store best practice are key strands in ENOC’s across all major aspects of the energy franchises, added value services, and commitment to the UAE’s social and sector value chain. automotive and fabrication services. economic development. Since its inception, ENOC has made a significant The Group operates two business arms In total, the Group has more than 30 contribution to Dubai’s continued drive – energy operations and general services. related subsidiaries involved in refining, towards economic diversification and The energy business comprises lubricant blending, storage, aviation, and sustainable development. Exploration and Production, Supply retail. It serves tens of thousands of Trading and Processing (STP), Terminals, customers across 60 markets, with a Fuel Retail, Aviation, and Products. workforce of over 11,300 employees. Vision Mission To be an innovative energy We deliver world-class sustainable and integrated energy partner, delivering sustainable solutions. We do so by striving for excellence in operations, value and industry-leading innovation and happiness of our employees, customers, performance. and partners. Strategic goals Serve the growing Build world-class Foster operational Develop the ‘One Maximise energy needs capabilities to excellence, ENOC’ culture: happiness and of Dubai and profitably and governance and integrated as one value delivered contribute to the sustainably grow world-class team along to employees, achievement of domestically and EHS standards. the value chain. customers Dubai Plan 2021. internationally. and partners. 30+ More than 30 related subsidiaries involved in refining, lubricant blending, storage, aviation, and retail. 12
ENOC Group Business Segments Corporate Segments Exploration & Production Refinery Group Strategy & Finance (Dragon Oil) Trading STP Petrochemicals processing EHSSQ & CA Storage Terminals (HTL) Distribution Shared Services, GHR & NBD Lubricants Directorate of Internal Audit & Business Ethics Aviation Marketing Gas (EMGAS) EIPM Management & Regulatory Affairs Fuel Retail Automotive Retail C-Store (ZOOM) F&B Property Rental 60+ Presence in more than 60 countries. 100% ENOC is the national oil company of the Emirate of Dubai. Effectively 100 percent owned by the Government of Dubai through Investment Corporation of Dubai (ICD). ENOC Annual Review 2017 13
Global footprint United Kingdom Iraq Saudi Arabia United Kingdom Iraq Tunisia Afghanistan Saudi Arabia Morocco Egypt Morocco Turkmenistan Algeria United Arab Emirates Somalia Algeria Djibouti Tunisia Egypt Djibouti 14
Turkmenistan Afghanistan United Arab Emirates Malaysia Achieving sustainable development ENOC HAS ON-THE-GROUND xploration & Production E Supply, Trading & Processing OPERATIONS IN OVER 10 Terminals Singapore COUNTRIES AND AN EXTENDED Marketing Retail PRESENCE IN 60+ COUNTRIES ACROSS THE GLOBE. Somalia Singapore Malaysia ENOC Annual Review 2017 15
ENOC’s journey Focusing on delivering value throughout our entire value chain Over the past 30 years, ENOC has evolved from a local oil and gas player to a global operator across various aspects of the energy sector value chain. Now serving thousands of customers across 60 markets, ENOC is deploying talent and technology to diversify its offerings to achieve sustainable development. 16
ENOC’s journey continued 1980 DUGAS begins commercial production of LPG and condensate. Emirates Bunkering and Bitumen Company 1989 (EBBCO) is established. 1971 1976 1984 DUGAS’ Margham- Jebel Ali pipeline Oliver Prospecting is completed. and Mining Company (now Dragon Oil) Emirates Terminals is DUGAS’ second onshore is established. formed to establish a gas plant is completed with a capacity of 135 MMscfd. chemical storage terminal in Jebel Ali. The DUGAS-DEWA 24-inch pipeline is completed, and CYLINGAS, the first the 12-inch fuel gas LPG cylinder factory in pipeline from Jebel Ali to the GCC region, begins the Fateh Field is its operations. commissioned. CALGAS Bottling DUGAS (Dubai Natural CALGAS becomes Company is established. Gas Company) is wholly-owned by the established and begins Government of Dubai, Dubai Shipping Company construction of a 100 and is renamed begins transporting LPG MMscfd gas plant. Emirates Gas (EMGAS). to Bahrain. EBBCO is renamed Emirates Petroleum Products Company (EPPCO). 1977 1974 1981 1988 17
2002 1991 ENOC acquires a 35 percent stake in ENOC’s Retail Arabtank Terminals segment launches with a capacity of convenience stores, 19,300 m3 (now later branded ‘ZOOM’. 1998 288,000 m3). 2000 ENOC acquires 46 percent of Dragon Oil. 1996 DUGAS ownership is ENOC’s Snake Pipeline is transferred to ENOC 1993 inaugurated, supplying by the Government of Dubai. aviation fuel to Dubai EPPCO International International Terminal. becomes an ENOC ENOC Singapore and joint venture with ENOC UK are ENOC is formed established. through the transfer Chevron and its of four wholly or storage terminal at The ENOC fuel retail majority-owned Jebel Ali is established. network is launched. Government of ENOC enters the Dubai companies. aviation fuel market. DUGAS’ 500,000 MT ENOC’s shareholding in ENOC Marketing methyl tertiary butyl Dragon Oil increases to (previously known as ether (MTBE) facility 69.4 percent and the ENOC International Sales) becomes operational. organisation’s is formed to take over headquarters are moved aviation fuel marketing to Dubai. from EPPCO Projects. ENOC becomes the first ENOC Supply and Trading Middle Eastern oil Vopak Horizon Fujairah’s is incorporated to handle company to establish an terminal is established, the group’s supply international presence, a joint venture between requirements and for EPPCO Projects starting trading ENOC, Vopak, IPG, commodity oil trading. begins marketing operations in Singapore. and the Government ENOC and Caltex of Fujairah. branded lubricants. ENOC Processing 1995 Emirates Terminals Company’s petroleum Tasjeel is established, a (now known as refinery (120,000 barrels joint venture between 2001 per stream day) is EPPCO and Dubai Police Horizon Jebel Ali ENOC incorporates commissioned. for vehicle registration Terminals) is Horizon Terminals and testing. acquired by ENOC. to consolidate all Dragon Oil signs a terminal assets. Production Sharing Agreement with the 1997 Government of Turkmenistan to redevelop the Cheleken 2003 Contract Area in the Caspian Sea. 1999 18
2013 2015 2010 Fujairah Distribution ENOC acquires the Terminal is completed with remaining 46 percent ENOC’s refining unit a capacity of 246,000 m3. of Dragon Oil. 2004 upgrade project is ENOC’s lubricant blending ENOC purchases a completed, with the plant is expanded to a lube blending facility installation of a capacity of 147,000 MT. (annual capacity hydrotreater and Major shipping 250 MT) in Jebel Ali. reformer unit. ENOC acquires assets are transferred to Gulf Energy ENOC’s Retail two medium-range Maritime (GEM). segment opens the Panamax vessels. 2007 first ‘green’ gas ENOC Retail enters the 2016 station in the Saudi fuel retail market. Middle East. Dragon Oil wins ENOC’s Snake Pipeline the East Zeit Bay Horizon divests its interest 2005 (supplying aviation fuel exploration block in the in Horizon Taeyoung Korea Gulf of Suez, Egypt. to Dubai International Terminal) undergoes a 2011 Terminals. major upgrade. ENOC’s Jebel Ali refinery ENOC acquires announces an expansion remaining shares in valued at more than Dragon Oil signs a US $1 billion. EPPCO from Chevron. farm-in agreement for the Bargou Exploration Upon completion in 2019, the Permit, offshore Tunisia. refinery will produce 210,000 barrels per day. Horizon Singapore Terminals ENOC Lubricants and Construction of the Jebel Ali ENOC launches Biodiesel5 is commissioned, with a Grease Manufacturing facility is completed, in the UAE. capacity of 573,000 m3 Plant begins operations. comprising 141,000 m3 (now 1,243,000 m3). of Jet A1 tankage capacity ENOC announces Dragon and a 60 km pipeline Oil new Board of Directors. Horizon Djibouti Terminals connecting Jebel Ali to is commissioned, with a ENOC publishes Dubai International Airport. first Sustainability capacity of 271,000 m3 (now 371,000 m3). Horizon commissions The debottlenecking project Performance Report. a new terminal in Tangier, at DUGAS is completed. ENOC opens 6th service Horizon Taeyoung Korea Morocco with a capacity Terminal is acquired, with Dragon Oil wins station in KSA. of 533,000 m3. a capacity of 99,000 m3 two perimeters in Algeria ENOC Group announces (now 232,000 m3). Vopak Horizon Fujairah and makes two oil plans to power all future terminal is expanded. discoveries in Iraq. service stations in UAE Dragon Oil, in a with solar energy. consortium of companies, wins new exploration 2006 blocks in Iraq and 2014 Afghanistan. 2017 2012 2009 ENOC Annual Review 2017 19
72m vehicles refuelled 83% customer satisfaction achieved in 2017 20
84,000 barrels of oil produced per day 20m net financial gain of US $20 million in five years Business review A record year, financially and operationally In 2017, we created enhanced value across the Group, with an increase in revenues, fuel and sales volumes, as well as customer satisfaction. ENOC Annual Review 2017 21
Message from Group CEO Record-breaking year sets new goals There is much cause for satisfaction with While we derive significant satisfaction Given the integral role women play in the our performance in 2017 – financially, from the achievements of 2017, we are UAE’s workforce, we have instituted the operationally, and strategically. Revenue very conscious of being in an era of great ‘Women in Energy Award’ to celebrate the reached US $16.41 billion, up 24.3 change – the fourth industrial revolution – achievements of women in the UAE’s percent from 2016 despite depressed which is radically altering the way we energy sector. The award will recognise global oil prices, although there were produce and consume energy. We female role models in the sector who have signs of a recovery towards the end of therefore see enormous value in improving demonstrated exceptional leadership, and the year. the technological efficiency of every link proven their capability as catalysts for in our energy value chain. change through transformational Group fuel sales volume of 249 million contributions to the industry. barrels was also a new high, maintaining Supporting Vision 2021, and the national our five-year compound annual growth objective to institutionalise energy In closing, I extend sincere gratitude to of more than 9.25 percent. Growth in efficiency, has always been an ENOC ENOC Group’s Chairman and Board of third-party trading volume followed the priority. This commitment has been our Directors for their support and guidance same trend, reaching 170 million barrels, driving force to rationalise consumption throughout the year. I would also like to yet another annual record. Upstream within our operations, concentrating extend my appreciation to all my operations produced 84,000 barrels of oil on our ability to drive innovative best colleagues throughout the Group for all per day, and we began work on the 16.2 practices and build a culture of superior their hard work and dedication in making km Falcon pipeline expansion from Jebel energy performance. 2017 such a memorable year. Ali to Al Maktoum International Airport ENOC has a proud record of global in Dubai South that will carry close to leadership in promoting sustainability. 20 million litres of fuel every day when H.E. Saif Humaid Al Falasi Since 2014, we have invested about completed in 2020. US $6.8 million in sustainability initiatives, Group Chief Executive Officer Rapid expansion of our retail network is with payback achieved within 2.5 years. continuing, and we are on course to Already, innovation has generated net achieve our target of 178 stations by financial gain of more than US $20 million 2020, up from 111 in 2016. The network over the past five years. sold close to 3.1 billion litres in 2017, Central to all our goals are our employees refuelling more than 72 million vehicles, and their exceptional skills, knowledge and while our convenience stores had more passion. Human capital is vital to our than 45 million customer visits. efforts in meeting the UAE’s energy needs Our survey of customer satisfaction also and sustaining economic growth. Our goal reached new heights, rising to 83 percent is to achieve 50 percent Emiratisation by from last year’s 81 percent. Since 2012, 2021, supported by major national we have improved customer satisfaction development programmes that range by seven percentage points, an from graduate level to work placement. encouraging indicator for us all. 22
SUPPORTING VISION 2021, AND THE NATIONAL OBJECTIVE TO INSTITUTIONALISE ENERGY EFFICIENCY, HAS ALWAYS BEEN AN ENOC PRIORITY. 24.3% Revenue reached US $16.41 billion, up 24.3 percent from 2016, despite depressed global oil prices. ENOC Annual Review 2017 23
Business review continued Economic environment The International Monetary Fund (IMF) This was part of a broader trend across India’s economy is expected to achieve sums up 2017 as a tumultuous year global financial markets, where low interest strong growth of almost 7.5 percent marked by natural disasters, geopolitical rates, an improved economic outlook, and next year, as economic reforms attract tensions, and deep political divisions increased risk appetite boosted asset foreign investment. within and among many countries. prices and suppressed volatility. Cause for optimism remains; however, UAE economic outlook particularly on the economic front, with Global economic outlook An improved UAE economic outlook is GDP continuing to accelerate over much Global GDP growth in 2018 is expected to expected next year, with economic growth of the world in the broadest cyclical increase to 3.9 percent from 3.7 percent forecast to more than double in 2018 upswing since the start of the decade. in 2017, aided by robust US market – from 1.3 percent to 3.4 percent – due growth, as well as by surprise upside to benefits from an expected recovery in Faster growth is reaching roughly two- growth in Europe and Asia. Factors oil exports. Factors underpinning the thirds of the world’s population, although supporting growth in the US, which is improved forecast include the sustained incomes declined in about a quarter expected to exceed 2.5 percent next year, increase in crude oil prices, the effect of of emerging markets and developing include falling unemployment, increased the acceleration of world trade on the economies. Boosted by a recovery consumer spending, business confidence, diversified UAE economy, tourism receipts, in investment, global trade growth and the macroeconomic effect of and increased investment ahead of rebounded from its slowest pace since reducing corporate taxes. Expo 2020. 2001, other than during the recession of 2009. Weak capital spending in the Despite tensions over 2017 arising from One of the key challenges in 2018 will be energy sector had been an important Brexit and Catalonia, Eurozone growth is the effect on household incomes of the contributor to the weakness in global expected to maintain momentum due to GCC-wide 5 percent Value-Added Tax investment in 2016. Metal and fuel prices increasing domestic demand as well as (VAT). The implementation of VAT is were supported by stronger momentum in robust external demand, and is projected expected to feed into higher inflation global demand, as well as supply restraints to reach 2.2 percent in 2018. Brazil and across the region, with UAE inflation next in the energy sector, including hurricane- Russia are expected to continue their year forecast to rise to around 4.0 percent related stoppages in the United States, emergence from recessions in 2016 and from approximately 2.5 percent in 2017. financial disruptions in Venezuela, and post growth of slightly under 2.0 percent. In terms of major risks, the UAE’s large security problems in regions of Iraq. reserves and strong regional competitive The Asia-Pacific region leads all regions position are expected to insulate the Equity valuations continued their ascent at approximately 5.5 percent growth country against major economic impacts to near-record highs, as central banks projected for 2018, despite a slight from external events, but a scenario maintained accommodative monetary deceleration in economic growth in China involving the escalation of regional policy settings amid weak inflation. (6.6 percent in 2018 versus 6.8 percent this tensions could hinder investment and year), as tightening financial conditions economic growth. lead to a correction in real estate markets. GDP dynamics Inflation dynamics UAE nominal GDP (US$bn) UAE inflation (% yearly average) UAE real GDP % growth 4.1 4.2 3.8 2.5 2.5 2.4 3.2 3.1 3.1 2.0 2.0 2.0 3.0 3.0 3.0 1.6 515 412 469 491 428 447 358 349 377 1.9 0.5 2015 2016 2017 2018 2019 2020 2021 2022 2023 2015 2016 2017 2018 2019 2020 2021 2022 2023 Source: IMF 24
3.7% The implementation of VAT is expected to feed into higher inflation across the region, with UAE inflation next year forecast to rise to around 4.0 percent Global GDP growth in 2018 is from approximately 2.5 percent in 2017. expected to increase to 3.9 percent from 3.7 percent in 2017. Crude oil outlook Supply-side considerations potentially Refiners’ margins in the US are expected Crude oil markets strengthened exerting downwards pressure on price to remain supported by product export considerably as a result of declining stocks, would include: the agility and ability of opportunities into Latin America; favourable global economic conditions, the US shale industry to increase supply European margins are buoyed by perceived geopolitical risks to supply, and at attractive prices; compliance with tightening fuel oil supply; and margins in supportive financial conditions. The production cuts slipping among OPEC Asia will be sustained by strong product outlook for 2018 expects a continuation producers while Brent remains above US demand growth. of positive global economic conditions, a $60/bbl; and additional non-OPEC supply The addition of new refining capacities steady increase in world liquids demand, momentum from Canada and Brazil, east of Suez may put pressure on Middle and tightening supply-demand balance. among others. East refining margins to some extent in Global oil demand growth is expected to 2018, and margins are expected to be increase from 1.8 million bpd in 2017 to Refined products outlook While global refining margins were slightly lower than in 2017. approximately 1.9 million bpd in 2018. Significant demand growth contributions buoyed as a result of the refining capacity are now coming from the Organisation for temporarily taken offline by hurricanes Economic Co-operation and Development and other events in 2017, margins next (OECD), which is adding to typical rapid year are expected to temper somewhat growth in developing country from current levels as increasing product consumption. The Organization of the demand is offset by moderate inventory levels and capacity additions in the Global oil demand growth Petroleum Exporting Countries (OPEC) Middle East and Far East. is expected to increase decision, to extend market intervention from 1.8 million bpd in to the end of 2018, will be a key factor 2017 to approximately supporting oil prices next year. 1.9 million bpd in 2018. ENOC Annual Review 2017 25
Business review continued Strategy Growth, knowledge, innovation, and sustainability Vision, mission and goals Vision To be an innovative energy partner, delivering sustainable value and industry-leading performance. Mission We deliver world-class sustainable and integrated energy solutions. We do so by striving for excellence in operations, innovation, and happiness of our employees, customers, and partners. During 2017, our strategic focus concentrated on: Serving the growing Building world-class Fostering operational Developing the Maximising happiness energy needs of Dubai capabilities to excellence, governance, ‘One ENOC’ culture – and value delivered to and contributing to the grow profitably and and world-class integrating our employees, customers achievement of Dubai sustainably both EHS standards employees as one and partners Plan 2021 domestically and team along the internationally value chain 26
The strategic vision is for continuous strengthening of ENOC’s role as an innovative and integrated energy partner across the value chain – delivering sustainable value and industry-leading performance. ENOC’s growth strategy for 2017-21 is based on three key priorities: Focus efforts and investments on Integrated international expansion, Value-chain integration, creating Dubai across all business to execute developing capabilities to compete in synergies across upstream, midstream the plans efficiently cross-segment plays with selected pilots and downstream businesses This entails completion of the asset A three-point plan envisages the Upstream, the key priority is to generate expansion programme – refinery, service development of one or two integrated value by creating synergies with station network and storage capacity; downstream value-chain plays to build downstream businesses, then exploring increasing market share of diesel, jet fuel, capabilities for future growth in response additional upstream growth to balance LPG, and other petroleum products – and to possible saturation of the Dubai the value chain and capture opportunities ensuring high profitability due to ENOC’s market; make integrated rather than solo in the low-price market environment. privileged position in the local market. investments to extract maximum Beyond 2021, our growth strategy will value-chain synergies; and explore continue to reinforce ENOC’s position in opportunistic investments by segment – Dubai, our international expansion, and should the opportunity be attractive and the expansion of our upstream portfolio. funding available. 2017 developments The Group is currently undertaking a ‘Mobility’ covers significant future The strategic vision is for continuous strategy revision exercise to prepare for influences such as electric, self-driving, strengthening of ENOC’s role as an future challenges and to further align and autonomous vehicles with on- innovative and integrated energy partner itself with the long-term vision of Dubai. demand availability; ‘renewables’ provides across the value chain – delivering Although still at the preparatory stage, for issues such as global warming, climate sustainable value and industry-leading core principles of the long-term plan were change, regulation, and resource performance. It is a vision that clearly defined during 2017. These are: mobility, availability; while ‘technology’ takes highlights the need to continue fostering renewables, technology, and Dubai’s account of big data, Blockchain, artificial the culture of innovation and adopt long-term vision. intelligence, and cybersecurity. sustainable business practices to achieve higher performance. Aligning with Dubai’s long-term vision links ENOC to Dubai Plan 2021, Dubai 2030 In recent times, ENOC’s key markets have Industrial Strategy, Dubai Clean Energy seen significant macroeconomic and Strategy 2050, and RTA Mobility Plan. geopolitical changes, such as lower oil ENOC’s flexible and forward-looking prices and rising energy demand. These approach establishes the Group’s core factors alone have prompted a renewed purpose – not just a supplier of products focus on long-term growth strategy, and services, but an energy partner ensuring the Group’s goals and aspirations committed to long-term sustainability. comprehensively support Dubai’s ambitious and innovative roadmap for At the same time, it crystallises our core years to come. remit: to create value for ourselves, for shareholders, and for those who work with us. The commitment to industry- leading performance reflects growth ambitions, inspiration in delivery, and being competitive and best-in-class. ENOC Annual Review 2017 27
Business review continued Finance Revenues up by 24 percent as oil demand grows The oil industry has endured several A weak MTBE market impacted the In response to the UAE’s drive towards years of weak demand and low prices. profitability of the MTBE plant. The clean energy, ENOC Group embarked on However, during 2017 the average crude refinery achieved one of its highest-ever its Jebel Ali refinery expansion project. oil price rose from US $45 to US $55 throughputs due to plant utilisation of Expected to be completed by 2019, the per barrel, after the market turned to more than 100 percent, while progressing project involves adding a new condensate deficit following OPEC and non-OPEC our largest-ever facility expansion project. processing train to the existing facility, cooperation to reduce production. expanding daily capacity from 140,000 In the Group’s storage business, capacity Meanwhile, oil demand growth was barrels to 210,000. This will ensure that utilisation remained under pressure in healthier thanks to an improvement in the revamped refinery’s production, which Singapore and Fujairah, due to increased the global economy and low oil retail will include gasoline, jet fuel and diesel, competition, weak contango, and general prices, which helped boost consumption. not only meets the stringent Euro 5 economic slowdown. standards in the local and international ENOC’s continuous focus on customer Higher volumes were achieved by ENOC’s markets, but also meets expanding service and supply chain strengths, gas marketing and aviation businesses. domestic demand while maintaining coupled with sustained domestic demand, Margin management and costs were flexibility to tap into international has translated into a modest increase in constantly monitored during the year and market opportunities. fuel product sales volume during the year. the segment was able to retain and grow Revenues reached US $16,415 million, On December 31, 2017, the Group’s cash our customer base through efficient client up 24 percent from 2016. Most of our and bank balances were sufficient to meet management. Our focus remained on segments managed to maintain its current and future requirements and volume growth – both in local and performance and preserve profitability contractual obligations. international markets – and effective after adjusting for non-recurring gains. credit management. Outlook The average gross field production from Middle East economies, particularly those The retail business witnessed another our Exploration and Production (E&P) in the GCC region, are transitioning year of increased fuel volumes. Providing segment for 2017 was 83,952 bopd towards a ‘new normal’, and 2018 will a high-quality customer experience is (2016: 90,301 bopd). Production mark some interesting milestones. fundamental to the ENOC culture, and our decreased by about 7 percent, due to differentiated customer value proposition Households and firms will need to adapt challenges in the field. During the year, resulted in strong brand recognition. to the implementation of value-added tax the E&P segment entered into a marketing arrangement for a significant Cash flow, financing, and (VAT) as part of a more widespread trend proportion of its entitlement export capital expenditure towards increasing government revenues production to be marketed through Baku, from sources other than fuels. On the other Liquidity management across major lines Azerbaijan, and Makhachkala, Russia. hand, the rally in oil prices is supporting of business has remained robust. Cash The segment’s contribution to Group economic recovery among oil-exporting generation during the year enabled the profit was lower than the previous year – countries. As higher oil prices improve Group to undertake various capital primarily due to a one-off share of confidence and financial conditions, the expenditure projects and the payment of abandonment and decommissioning UAE economy should grow. The non-oil dividends to our shareholder. The Group funds presented under ‘other income’ sector will also benefit from capital commands strong debt servicing capacity, in 2016. spending on the Dubai 2020 World Expo. while the optimisation between short and Trading reported strong volume and long-term debt has continued. The average margin growth in a challenging and cost of debt also remains very competitive. overcrowded oil market with relatively low Major capital expenditure undertaken volatility, few arbitrage opportunities, and includes completion of 17 wells in the thinning margins. Dzheitune (Lam) and Dzhygalybeg (Zhdanov) fields by our upstream segment, completion of the crude oil tank-farm terminal and Lam E platform, and upgrade of berths to increase the loading capacity at Aladja Jetty. 28
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