2023 Model Year BATTERY ELECTRIC VEHICLE WARRANTY Guide (E-Transit, Mustang Mach-E, F-150 Lightning)
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GUIDE DE LA GARANTIE DES VÉHICULES ÉLECTRIQUES À BATTERIE de
PJ8J 19G218 AA
l’année modèle 2023(E-TRANSIT, MUSTANG MACH-E, F-150 LIGHTNING)
Litho in U.S.A.
First Printing
October 2022
Ford.ca
Ford.ca
Avril 2022
Première impression
Imprimé aux É.-U.
PJ8J 19G218 AA
Guide (E-Transit, Mustang Mach-E, F-150 Lightning)
2023 Model Year BATTERY ELECTRIC VEHICLE WARRANTYThe information contained in this publication was correct at the time of going
to print. In the interest of continuous development, we reserve the right to
change specifications, design or equipment at any time without notice or
obligation. No part of this publication may be reproduced, transmitted, stored
in a retrieval system or translated into any language in any form by any
means without our written permission. Errors and omissions excepted.
© Ford Motor Company 2022Table of Contents
Your Satisfaction Is Our MAINTENANCE AND WEAR . . . . . . . . . . 11
Priority . . . . . . . . . . . . . . . . . . . . . . .2 SOME MAINTENANCE AND WEAR ITEMS
DEAR NEW VEHICLE OWNER . . . . . . . . . . 2 HAVE LIMITED COVERAGE . . . . . . . . . 12
OTHER ITEMS AND/OR CONDITIONS NOT
Warranty Information . . . . . . . . .3 COVERED BY THIS WARRANTY . . . . . . . .12
WARRANTY COVERAGE AT-A-GLANCE . . . 3 SYNC HANDS-FREE COMMUNICATIONS AND
YOUR FORD NEW VEHICLE WARRANTY . . 3 ENTERTAINMENT SYSTEM . . . . . . . . . . . 13
*
WHO IS AUTHORIZED TO DO WARRANTY IMPORTANT INFORMATION ON AMBULANCE
REPAIRS? . . . . . . . . . . . . . . . . . . . . . . . 3 (US) AND CONVERSIONS: . . . . . . . . . . . 14
WHO PAYS FOR WARRANTY REPAIRS? . . . 4 WHAT IS NOT COVERED UNDER THE TIRE
WHEN DOES THE WARRANTY BEGIN? . . . 4 WARRANTY? . . . . . . . . . . . . . . . . . . . . 14
WHAT IS COVERED? . . . . . . . . . . . . . . . . 4 NEW VEHICLE WARRANTY
BASIC COVERAGE . . . . . . . . . . . . . . . . . 4 LIMITATIONS . . . . . . . . . . . . . . . . . . . . 15
HIGH VOLTAGE LITHIUM-ION BATTERY INSPECT YOUR NEW VEHICLE
CAPACITY COVERAGE . . . . . . . . . . . . . . 4 CAREFULLY . . . . . . . . . . . . . . . . . . . . . 15
FORD POWER-UP SOFTWARE UPDATES . . 5 TAKE CARE OF YOUR VEHICLE AND IT WILL
FORD ROADSIDE ASSISTANCE TAKE CARE OF YOU! . . . . . . . . . . . . . . 16
1-800-665-2006 . . . . . . . . . . . . . . . . . . 5 PROPER MAINTENANCE PRESERVES YOUR
CORROSION COVERAGE . . . . . . . . . . . . . 6 WARRANTY . . . . . . . . . . . . . . . . . . . . . 16
ALUMINUM BODY PANEL CORROSION DOES THE NEW VEHICLE LIMITED WARRANTY
COVERAGE . . . . . . . . . . . . . . . . . . . . . . 6 APPLY TO YOUR VEHICLE? . . . . . . . . . . 17
POWERTRAIN COVERAGE . . . . . . . . . . . . 6 TAKING YOUR VEHICLE ON A TRIP? . . . . . 17
HIGH VOLTAGE BATTERY AND eDRIVE IF YOU ARE A SUBSEQUENT FORD
SYSTEMS . . . . . . . . . . . . . . . . . . . . . . . 7 OWNER... . . . . . . . . . . . . . . . . . . . . . . . 17
SAFETY RESTRAINT COVERAGE . . . . . . . . 7 NEED ASSISTANCE? WE’RE HERE TO HELP
YOU... . . . . . . . . . . . . . . . . . . . . . . . . 17
TIRE WARRANTY . . . . . . . . . . . . . . . . . . 7
UNIQUE WARRANTY COVERAGE FOR Important Owner
SPECIFIED COMPONENTS . . . . . . . . . . . . 9
Information . . . . . . . . . . . . . . . . . . 19
FORD ORIGINAL ACCESSORIES
LOG ON TO WWW.FORD.CA . . . . . . . . . . 19
COVERAGE . . . . . . . . . . . . . . . . . . . . . 9
WHAT IS NOT COVERED UNDER THIS NEW Ford Roadside Assistance . . . .20
VEHICLE LIMITED WARRANTY? . . . . . . . . 9 ROADSIDE ASSISTANCE . . . . . . . . . . . . 20
DAMAGE CAUSED BY USE AND/OR THE ROADSIDE ASSISTANCE CARD . . . . . . . . . . .21
ENVIRONMENT . . . . . . . . . . . . . . . . . . 11 FORD ROADSIDE ASSISTANCE CUSTOMER
DAMAGE CAUSED BY IMPROPER CLAIM FORM. . . . . . . . . . . . . . . . . . . . . . . . . . 23
MAINTENANCE . . . . . . . . . . . . . . . . . . . 11
1Your Satisfaction Is Our Priority
DEAR NEW VEHICLE OWNER Ford of Canada and our dealerships look
forward to being at your service. We wish
It is with great pleasure that we welcome you peace-of-mind throughout your
you to the Ford family. We want you to ownership experience. Happy Motoring!
enjoy all the benefits of owning your new
Ford vehicle, and look forward to building Ford Motor Company of Canada, Limited
a relationship with you over the years P.O. Box 2000
ahead.
Oakville, ON
At Ford Motor Company of Canada,
Limited, we believe that to be the leading L6K 0C8
consumer automotive company, we must www.ford.ca
be absolutely committed to your total
satisfaction. This belief guides the way 1-800-565-3673
we build our vehicles, and the way they Customer Service for the Hearing
are serviced for years to come. Our Ford Impaired 7-1-1 (where offered by your
dealers are dedicated to reaching the telephone service)
highest standards in customer service
and technical expertise, and they use Twitter
Ford-approved parts. @FordServiceCA (English Canada)
To help maintain the new vehicle @FordServiceQC (Quebec)
characteristics of your Ford vehicle, we
encourage you to read through this
Warranty Guide and follow its
recommendations. This Guide contains:
• Your Ford New Vehicle Limited
Warranty
• Your vehicle’s Roadside Assistance
package
2Warranty Information
WARRANTY COVERAGE AT-A-GLANCE
Warranty Coverage
by Time (Months) 12 24 36 48 60 72 84 96
and Distance
Travelled (km)
Basic
36 months/60,000 km
Corrosion
(perforation only) 5 years/unlimited distance
Powertrain
5 years/100,000 km
Safety Restraint
System 5 years/100,000 km
Aluminum Body Panel
Corrosion 5 years/unlimited distance
Electric Vehicle
Component 8 years/160,000 km
This chart shows general information only. Please refer to the Warranty section in this Warranty Guide
for detailed information.
YOUR FORD NEW VEHICLE WHO IS AUTHORIZED TO DO
WARRANTY WARRANTY REPAIRS?
Ford Motor Company of Canada, Limited You must take your vehicle to an
(Ford of Canada) warrants that its authorized Ford or Ford Lincoln dealer for
authorized dealers will repair, replace or warranty repairs. While any Ford or Ford
adjust those parts on your battery electric Lincoln dealership handling your vehicle
vehicle (BEV), that are found to be line will provide warranty service, we
defective in materials or workmanship recommend you return to your selling
made or supplied by Ford for the dealer.
coverage periods described in the
Please note that certain warranty repairs
Warranty Information section of this
require special training and/or equipment,
Warranty Guide.
so not all dealers are authorized to
perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your
vehicle to another dealer. In certain
instances, Ford may authorize that your
vehicle be repaired at a repair centre
other than a Ford or Ford Lincoln dealer
facility.
3Warranty Information
While you may take your vehicle to any WHAT IS COVERED?
Ford of Canada dealership for most
repairs, certain repairs involving the high
BASIC COVERAGE
voltage components must be completed
at an Electric Vehicle (EV) Certified Ford Under your New Vehicle Limited
dealership. You can identify and locate EV Warranty, Basic Coverage begins at the
Certified Ford Dealers using the dealer original warranty start date and lasts for
locator tool on Ford.ca, or by calling the 36 months or 60,000 kilometres
Customer Relationship Center at (whichever occurs first). The complete
1-800-565-3673, or Customer Service for vehicle is covered under this Basic
the Hearing Impaired 7-1-1 (where offered Coverage, except components listed
by your telephone service). under the following warranties in this
Warranty Guide, and those items listed
A reasonable time must be allowed to
under “What is Not Covered Under this
perform a repair after taking your vehicle
New Vehicle Limited Warranty?” on page
to the dealership. Repairs will be made
9.
using Ford or Motorcraft® Parts, or
remanufactured or other parts that are NOTE: Warranted repairs with respect
authorized by Ford. to the high voltage battery assembly
must be performed by an EV Certified
WHO PAYS FOR WARRANTY Ford dealership.
REPAIRS?
HIGH VOLTAGE LITHIUM-ION
Ford of Canada covers the cost of BATTERY CAPACITY
warranty repairs performed under the
New Vehicle Limited Warranty Coverage COVERAGE
during the “time and distance travelled” As is the case with all batteries, the high
limits of the New Vehicle Limited voltage lithium-ion battery capacity will
Warranty. decrease over time and with use. While
Federal or provincial governments may gradual capacity loss with time and use is
require an environmental or disposal tax considered normal wear and tear, Ford of
(levy) on all or a portion of a warranty Canada warrants the high voltage battery
repair, in which case this tax (levy) must against excessive capacity loss for a
be paid by you, the owner of the vehicle. period of 8 years/160,000 kilometres,
whichever comes first. If an authorized EV
WHEN DOES THE WARRANTY Certified Ford Dealer determines that the
battery capacity is less than 70 percent of
BEGIN? the high voltage battery’s beginning of life
capacity or less than 65 percent for
The warranty begins on the original retail
vehicles in cutaway or chassis cab
delivery date, or on the date of first use
configuration, this level of capacity loss is
(whichever occurs first).
considered excessive. The measurement
This is the “original warranty start date”. method used to determine the high
4Warranty Information
voltage battery capacity, and the decision FORD POWER-UP SOFTWARE
of whether to repair, replace, or provide
UPDATES
reconditioned or remanufactured parts,
and the condition of any such replaced, During the warranty coverage period,
reconditioned or remanufactured parts, Ford of Canada warrants that you will not
are at the sole discretion of Ford of be charged for diagnosis, repair,
Canada. During the High Voltage Battery replacement, or adjustment of
Capacity Coverage period, Ford of components that are damaged or
Canada will cover the necessary inoperable due to a defect caused by a
component repair or replacement to Ford Power-Up software update.
correct this excessive capacity loss, when
performed by an EV Certified Ford FORD ROADSIDE
dealership. ASSISTANCE
This coverage is in addition to the high 1-800-665-2006
voltage battery assembly’s limited
Your vehicle is eligible, within Canada or
warranty for defects in materials or
the continental United States, for the
workmanship. If a warranty repair Ford Roadside Assistance Program. This
requires replacement of the high voltage Program is separate from the New
battery assembly, or one of its Vehicle Limited Warranty, but the
components, it may be replaced with a coverage is concurrent with the 5 years or
new, factory remanufactured, or factory 100,000 kilometres (whichever occurs
refurbished component, at Ford’s first) Powertrain Coverage period.
discretion. Refurbished battery
Towing required because of a
components selected for your vehicle will
warrantable failure beyond the 5 years or
align with your vehicle’s age, and mileage.
100,000 kilometres (whichever occurs
NOTE: The battery capacity first) Powertrain Coverage is covered
degradation rate will vary based on under any remaining applicable New
Vehicle Limited Warranty coverage.
various factors, including environmental
conditions, and will also be affected by Please refer to the Ford Roadside
the way in which the vehicle is used. Assistance section of this Warranty Guide
Following the recommendations in the for complete details (page 20).
Preserving Your High Voltage Battery
section of the Owner’s Manual may help
lower the rate of capacity degradation
and optimize battery life.
5Warranty Information
CORROSION COVERAGE ALUMINUM BODY PANEL
Under your New Vehicle Limited CORROSION COVERAGE
Warranty, Corrosion Coverage begins at Your vehicle’s aluminum body sheet
the original warranty start date and metal panels, if any, are covered for an
covers body sheet metal panels against extended Corrosion Coverage Period,
corrosion due to a defect in factory- which lasts for five years, regardless of
supplied materials and workmanship. distance driven. If aluminum body panels
The length of the coverage depends on have corrosion or rust damage, and the
the type of corrosion damage: damage is not the result of abnormal
• If corrosion causes perforations usage, vehicle accident, customer actions
(holes) in the body sheet metal and/or extreme environmental
panels, the coverage extends for conditions, the corrosion or rust damage
5 years/unlimited distance. repairs are covered for 5 years, regardless
of distance driven. For damage caused by
• If corrosion does not cause airborne material (environmental fallout)
perforations (holes), and is not the where there is no factory-related defect
result of vehicle usage and/or involved and therefore no warranty − our
airborne materials, the Corrosion policy is to provide no extra charge repair
Coverage is 36 months or of paint damage due to the airborne
60,000 kilometers (whichever material for 12 months or
occurs first). 20,000 kilometers, whichever occurs
first.
If your vehicle is damaged due to
airborne materials (environmental
fallout) where there is no defect in POWERTRAIN COVERAGE
factory-supplied materials or Your vehicle’s Powertrain components
workmanship and therefore is not are covered for five years or
applicable to the Ford of Canada 100,000 kilometres, whichever occurs
warranty, Ford of Canada will still cover first. The extended Powertrain coverage
paint damage due to airborne materials applies to all components of the driveline
(environmental fallout) for 12 months or that are not specifically covered by the
20,000 kilometers (whichever occurs Electric Vehicle Component warranty.
first). See “Damage Caused by Use or Powertrain components that receive
the Environment” page 11. warranty coverage for five years or
100,000 kilometres may include gears,
differential, shafts, fluid pumps, seals and
gaskets, bearings, mounts, drive shaft,
retainers, supports, universal and
constant velocity joints.
6Warranty Information
HIGH VOLTAGE BATTERY AND TIRE WARRANTY
eDRIVE SYSTEMS Two separate warranties apply to the
The high voltage battery and eDrive tires on your new vehicle. The New
systems of your vehicle are covered by Vehicle Limited Warranty covers tire
the Electric Vehicle Component coverage defects in factory-supplied materials or
for eight years or 160,000 kilometres, workmanship until the earlier of: (i)
whichever comes first. High voltage expiration of the Basic Coverage period of
battery and eDrive components covered 36 months or 60,000 kilometres
by this warranty include the high voltage (whichever occurs first); or (ii) until the
battery assembly, Bussed Electrical tire requires normal replacement, for
Center (BEC), battery energy control 100% of labour costs and on a pro rata
module (BECM), on-board charger, adjustment basis for parts (see the
inverter system controller (ISC), DC/DC Reimbursement Schedule below).
converter, and eDrive. If a covered Defective tires will be replaced on a pro
component requires replacement under rata adjustment basis according to the
the Electric Vehicle Component warranty, following kilometre-based
it may be replaced with a new, factory Reimbursement Schedule:
remanufactured, or factory refurbished Percent of
Vehicle Distance
component, at Ford’s discretion. Parts Covered
Travelled
Refurbished battery components by Ford
selected for your vehicle will align with 1-20,000 kilometres 100%
your vehicle’s age and mileage and meet 20,001
60%
Ford’s requirements and standards. 40,000 kilometres
40,001
30%
SAFETY RESTRAINT 60,000 kilometres
COVERAGE
Under your New Vehicle Limited
Warranty, safety belts and air bag
Supplemental Restraint Systems (SRS)
are covered against defects in
factory-supplied materials or
workmanship. Safety Restraint System
Coverage begins on the original warranty
start date and lasts for 5 years or
100,000 kilometres (whichever occurs
first).
7Warranty Information
The tire manufacturer also provides The tire manufacturer’s tire warranty
you with a separate tire warranty that information is available through the
may extend beyond the Basic manufacture’s websites .
Coverage terms or period.
Tire Manufacturer Website Toll-Free Number
BFGoodrich www.bfgoodrichtires.com 1-877-788-8899
Bridgestone /Firestone www.bridgestonetire.com U.S.: 1-800-356-4644
ww.firestonetire.com Canada: 1-800-267-1318
Continental/General www.continentaltire.com U.S.: 1-800-847-3349
www.generaltire.com Canada: 1-855-453-1962
Goodyear/Dunlop www.goodyear.com U.S.: 1-800-321-2136
Canada: 1-855-453-1962
Hankook U.S.: www.hankooktire. U.S.: 1-800-426-5665
com/us Canada: 1-800-843-7709
Canada: www.hankook.
com/ca-en
Linglong www.linglongtire.com 1-844-692-8527
Maxxis www.maxxis.com 1-866-509-7067
Michelin www.michelinman.com 1-866-866-6605
Nitto www.nittotire.com 1-888-529-8200
Pirelli U.S.: www.pirelli.com/tires/ 1-800-747-3554 (English)
en-us/ car/tire-use-guide- 1-800-363-0583 (French)
warranty/tirewarranty
Canada: www.pirelli.com/
tires/ en-ca/car/tire-warranty
Toyo www.toyotires.com 1-800-442-8696
Sumitomo/Falken www.falkentire.com 1-800-723-2553
Tire replacements under the New the vehicle unless the same brand and
Vehicle Limited Warranty will be model is no longer available, in which
made with the same brand and case a tire of the same brand size,
model as originally equipped with load, speed and tread type will be
used. In some circumstances, Ford
8Warranty Information
may authorize another brand and model • 24 months unlimited kilometres; or
to substitute for the original brand and/or
• The remainder of your Basic
model even if still available.
Coverage period.
Normal tire wear or damage is not This means that Ford Original
reimbursable. See page 14 for details of Accessories purchased along with your
what is not covered. new vehicle and installed by the dealer
are covered for the full length of your
UNIQUE WARRANTY Basic Coverage period – 36 months or
COVERAGE FOR SPECIFIED 60,000 kilometres (whichever occurs
first).
COMPONENTS
Brake pads and linings *, wheel balance WHAT IS NOT COVERED
and alignment are covered against UNDER THIS NEW VEHICLE
defects in factory-supplied materials or LIMITED WARRANTY?
workmanship for 12 months or
20,000 kilometres (whichever occurs Damage Caused by Accident,
first) from the original warranty start Misuse or Alteration
date. *Refer to page 12 for additional
coverage information. Examples of items not covered are:
• Accident collision, fire, theft,
freezing, vandalism, riot, floods,
FORD ORIGINAL explosion, dismantling, or objects
striking the vehicle (including
ACCESSORIES COVERAGE driving through a car wash)
Ford of Canada warrants that their • Misusing the vehicle and/or high
authorized dealers will repair or replace voltage battery pack, such as
any Ford Original Accessory that is driving over curbs, overloading,
properly installed by the authorized racing, or using the vehicle as a
dealer that sold the accessory and found stationary power source, unless
to be defective in factory-supplied equipped with this functionality.
materials or workmanship during the
warranty period noted below, as well as • Alterations, modifications or
any component damaged by the reconstruction of the vehicle,
defective accessory. The accessory will including the body, chassis, or any
be warranted for the greater of the other component after the vehicle
following: leaves the control of Ford of
Canada
• Immersion/flooding of the high
voltage battery assembly
9Warranty Information
• Exceeding the load limits specified • Contaminated or improper fluids
on the certification label. See the • Customer-applied chemicals or
Owner’s Manual for the location of accidental spills
the certification label
• Driving through water deep enough
• Failure to observe and resolve to cause water to be ingested into
vehicle warnings and indications of any component i.e. powertrain
battery concerns within a components
reasonable amount of time,
typically 30 days • Non-Ford parts installed after the
vehicle leaves Ford of Canada’s
• Failure to complete software control and causes a Ford part to
updates within a reasonable fail. Examples include, but are not
amount of time, typically 30 days limited to lift kits, oversized tires,
• The use of incompatible charging roll bars, cellular phones, alarm
devices or methods systems, remote starting systems
• Modifications to the high voltage and performance enhancing
battery assembly, high voltage powertrain components
system, or associated wiring • Improper vehicle storage (refer to
• Exposure to direct and/or intense the Owner’s Manual for required
heat sources outside of normal use, storage procedures necessary to
such as collision repairs that protect the high-voltage battery)
subject the vehicle to paint booth NOTE: Warranty coverage will be
conditions that exceed Ford’s invalidated on parts affected by such
recommendations damage.
• Allowing the high voltage battery In order to maintain your warranty
assembly to remain in a fully coverage, be sure to follow the
discharged, or near zero state of recommendations in the Owner’s Manual
charge, for more than 14 days under Preserving Your High Voltage
• Rebuilding the vehicle after it has Battery. The New Vehicle Limited
suffered such extensive collision Warranty does not cover damage to the
damage in an accident that it was Ford Mobile Charger caused by abuse or
junked, written-off or deemed to be misuse. Always use the Ford Mobile
written-off, even if the rebuilt Charger in a manner that conforms to the
vehicle uses undamaged parts and directions found in the Owner’s Manual.
components from the written-off
vehicle
10Warranty Information
DAMAGE CAUSED BY USE DAMAGE CAUSED BY
AND/OR THE ENVIRONMENT IMPROPER MAINTENANCE
The New Vehicle Limited Warranty does The New Vehicle Limited Warranty does
not cover surface rust, deterioration, and not cover damage caused by failure to
damage of paint, trim, upholstery and maintain the vehicle, improperly
other appearance matters that result maintaining the vehicle, or using the
from use and/or exposure to the wrong part, lubricants, or fluids.
elements. In fact, failure to perform maintenance as
Examples are: specified in your Owner’s Manual will
invalidate warranty coverage on parts
• Stone Chips and Scratches (e.g. on affected by improper maintenance.
paint and glass)
Please consult your Owner’s Manual for
• Windshield stress cracks. However, correct fluid specifications and levels, and
limited coverage on windshield read the Scheduled Maintenance chapter
stress cracks will be provided for in your Owner’s Manual, for instructions
the first 12 months or on proper maintenance of your vehicle.
20,000 kilometres (whichever
occurs first) even though caused by MAINTENANCE AND WEAR
use and/or exposure to the The New Vehicle Limited Warranty does
elements. not cover parts and labour needed to
• Dings/Dents maintain your vehicle and replacement of
parts due to normal wear and tear
• Lightning and Hail (except for items listed under Some
• Earthquake Maintenance and Wear Items Have
Limited Coverage). You, as the owner, are
• Cuts, Burns, Punctures or Tears
responsible for these items. Here are
• Bird and Bee Droppings examples:
• Road Salt and Tree Sap • Cleaning/Polishing
• Windstorm • Air Filters
• Water or Flood • Tire Rotations
Plug-In Vehicles Only — The New • Lubricants, Other Fluids
Vehicle Limited Warranty does not • Wiper Blades *
cover: damage to the 120V convenience
cord caused by misuse of the cord. * Wiper blades no longer have coverage
Always use the convenience cord in a under the New Vehicle Limited Warranty.
manner that conforms to the directions
found in the Owner’s Manual.
11Warranty Information
Parts that should be replaced as per OTHER ITEMS AND/OR
Ford’s Scheduled Maintenance Services
are covered against defects in materials
CONDITIONS NOT COVERED
or workmanship made or supplied by BY THIS WARRANTY
Ford until the earlier of:
Examples of other items that are not
covered are:
A. The first replacement time that is
specified in the Owner’s Manual; or • Non-Ford parts of your vehicle
including Non-Ford parts that are
B. The “time and distance travelled”
installed by body builders or
limits of the New Vehicle Limited
Warranty (whichever occurs first). manufacturers other than Ford; or
damage to Ford components caused
by installation of non-Ford parts
SOME MAINTENANCE AND • Disconnecting or altering the
WEAR ITEMS HAVE LIMITED odometer, or where the actual
distance travelled cannot be
COVERAGE
determined due to the odometer
Ford of Canada dealers will replace the being inoperative for an extended
brake pads and linings for 12 months or period of time (this will void the
20,000 kilometers (whichever occurs New Vehicle Limited Warranty)
first) from the original warranty start
date, if required due to failure caused by • Vehicles currently or previously
normal wear and tear. titled as “dismantled”, “fire”,
“flood”, “junk”, “reconstructed”,
“totaled”, or “salvaged” (this will
void the New Vehicle Limited
Warranty)
• Vehicles determined to be a “total
loss” by an insurance company
(this will void the New Vehicle
Limited Warranty)
• Converted ambulances that are not
equipped with the Ford Ambulance
Prep Package *
• High-voltage battery replacement
due to improper vehicle storage.
Refer to the Owner’s Manual for the
proper ways your vehicle’s battery
must be maintained in the event
the vehicle is not driven or is stored
for an extended period of time
12Warranty Information
• The Lithium-ion battery (EV SYNC HANDS-FREE
Battery) will experience gradual COMMUNICATIONS AND
capacity loss with time and use
(similar to all lithium-ion batteries), ENTERTAINMENT SYSTEM
which is considered normal wear If your vehicle is equipped with SYNC, the
and tear. Loss of battery capacity New Vehicle Limited Warranty does not
due to or resulting from gradual cover repairs or replacement under
capacity loss is NOT covered under certain conditions. Some examples
the New Vehicle Limited Warranty. include:
See your Owner’s Manual for
• Loss of personal recording media,
important tips on how to maximize
software or data
the life and capacity of the
Lithium-ion battery. • Failure to provide proper
installation environment
• If the component that caused the
failure is beyond coverage and • Damage caused by:
damages a component with – abnormal use such as insertion of
remaining coverage, the entire foreign objects, fluid spillage
repair is NOT reimbursable. – unauthorized modifications
– computer or internet viruses, bugs,
• Ford Authorized Parts replaced worms, Trojan Horses, cancelbots
other than under this New Vehicle
– installation of unauthorized
Limited Warranty or pursuant to a
software, peripherals and
Ford Customer Satisfaction
attachments
Program or Ford Recall are not
– unauthorized, unapproved and/or
eligible for the balance of the New
incompatible repairs, upgrades
Vehicle Limited Warranty, however
and modification
they may carry their own warranty
– the defective function or
(see your dealer for more
obsolescence of a cellular phone
information).
or digital media device (e.g.,
inadequate signal reception by the
external antenna, viruses or other
software problems)
13Warranty Information
* IMPORTANT INFORMATION WHAT IS NOT COVERED
ON AMBULANCE (US) AND UNDER THE TIRE
CONVERSIONS: WARRANTY?
Ford vehicles are suitable for producing Normal wear and/or worn-out tires are
ambulance vehicles only if equipped with not covered by the New Vehicle Limited
the Ford Ambulance Prep Package. In Warranty.
addition, Ford urges ambulance
Other examples of items not covered are:
manufacturers to follow the
recommendations of the “Ford Incomplete • Road hazard damage including
Vehicle Manual” and the “Ford Truck Body cuts, snags, bruises, bulges and
Builder’s Layout Book” (and pertinent impact breaks (due to potholes
supplements). and curbs or other road hazards).
Using a Ford vehicle without the Ford • Damage caused by a puncture or
Ambulance Prep Package to produce an tire repair.
ambulance voids the Ford New Vehicle
• Damage from improper inflation or
Limited Warranty. Vehicles used as
alignment, tire chains, racing,
ambulances without the Ford Ambulance
spinning (e.g. when stuck in snow or
Prep Package could experience elevated
underbody temperature. Whether the mud), and improper mounting or
vehicle is equipped with the Ford dismounting.
Ambulance Prep Package may be • Tire vibration or ride harshness is
determined by inspecting the information not covered beyond 12 months or
plate on the driver’s rear door pillar. 20,000 kilometres (whichever
Knowing whether the ambulance occurs first) unless caused by a
manufacturer has followed Ford’s defect in factory supplied materials
recommendations can be determined by or workmanship.
contacting your vehicle’s ambulance
manufacturer. • Tires replaced other than pursuant
to the New Vehicle Limited
Warranty Tire Warranty are not
eligible for the balance of the Tire
Warranty, however they may carry
their own warranty (see your dealer
or the tire manufacturer for more
information).
14Warranty Information
NEW VEHICLE WARRANTY arising from any defect in factory
materials or workmanship found except
LIMITATIONS
as provided for herein.
The foregoing coverage described in the The above provisions do not preclude the
New Vehicle Limited Warranty are the operation of any applicable provincial
only express warranties on the part of statute which in certain circumstances
Ford of Canada and the selling dealer. may not allow some of the limitations
You may have other rights which may and exclusions described in these
vary by province. warranty coverages.
None of the following limitations and In the province of Saskatchewan, the
exclusions shall apply where prohibited duration of the applicable statutory
or voided by provincial consumer warranties of that province shall be
protection legislation, and without concurrent with and not consecutive to
limitation, none of the following the duration of the foregoing coverage of
limitations and exclusions will exclude or this Ford of Canada New Vehicle Limited
restrict the warranty provided for in Warranty.
Section 37 or 38 of the Quebec Consumer
Protection Act. INSPECT YOUR NEW VEHICLE
The foregoing express warranties are in CAREFULLY
substitution for and exclude all other Defects or damage to paint, sheet metal
liabilities of any kind whether arising or other appearance items may occur
under statute, in tort, by implication of during assembly or when the vehicle is in
law or otherwise including, to the full transit to the dealer. Normally, these
extent as may be allowed by law, liability defects are noted and corrected at the
for any other representations respecting factory or by your dealer during new
the vehicle, statutory warranties or vehicle inspection. Paint, sheet metal or
implied warranties or conditions as to its appearance defects present at the time
merchantability or fitness. your vehicle is delivered to you are
covered by this warranty. For your
Any implied warranty or condition as to protection, we suggest that if you do find
merchantability or fitness is limited to the any such defects, you notify your dealer
applicable warranty duration period as within one week of the vehicle’s delivery
specified herein. to you, as normal deterioration due to use
In no event shall Ford of Canada or the and exposure is not covered by this
selling dealer be liable for the loss of or warranty.
damage to the vehicle or its parts, loss of Defects vs. Damage
use of the vehicle, loss of time,
inconvenience, commercial loss, or Please note the distinction between
special consequential or other damages, “defects” and “damage” as used in the
or on any other claims relating to or warranty. Defects are covered because
we, the manufacturer, are responsible.
15Warranty Information
This includes defects in Ford-supplied Ford of Canada may deny you warranty
parts used in making warranty repairs as coverage if your vehicle or a part has
well as in the original parts of the vehicle. failed due to abuse, neglect, improper
On the other hand, we have no control maintenance, or unapproved
over damage caused by such things as modifications. To preserve your warranty,
modifications, collision, misuse and lack the following conditions should be
of maintenance. Therefore, damage is observed (See the Owner’s Manual for
not covered under this warranty. further detail):
TAKE CARE OF YOUR • Refer to the Owner’s Manual for the
proper ways your vehicle’s battery
VEHICLE AND IT WILL TAKE must be maintained in the event
CARE OF YOU! the vehicle is not driven or is stored
for an extended period.
Proper maintenance protects you from
major repair expense resulting from • Follow all instructions for use and
neglect or inadequate maintenance, and charging of the high voltage battery
it may even help increase the resale value assembly.
of your vehicle. • Use the vehicle, charging
Your dealership has factory-trained equipment, and high voltage
technicians who can perform the required battery assembly as intended and
maintenance using Ford-approved parts. as described in the Owner’s Manual,
The dealership looks forward to meeting and in accordance with the
your every service need to maximize your manufacturer’s instructions.
satisfaction with your vehicle. • Have all high voltage battery
It is your responsibility to make sure that assembly service and repairs
all of the scheduled maintenance is performed by properly qualified
performed and that the materials used and equipped personnel at an EV
meet Ford engineering specifications. Certified Ford dealership.
Failure to perform scheduled
maintenance as specified in the PROPER MAINTENANCE
Scheduled Maintenance section in your
PRESERVES YOUR
Owner’s Manual will invalidate warranty
coverage on parts affected by improper WARRANTY
maintenance. Make sure that receipts for
The high voltage battery assembly in the
completed maintenance work are
vehicle is designed to operate within a
retained with the vehicle and have the
sealed system. Removing the high
dealer complete the Scheduled
voltage battery assembly from the
Maintenance Validation Record.
vehicle, or opening the high voltage
You are responsible for presenting your battery assembly, creates a risk of
vehicle to a Ford of Canada Dealer as damage to the high voltage battery
soon as a problem exists. As the vehicle assembly, as well as a risk of personal
owner, you should also be aware that injury, including electrocution. EV
16Warranty Information
Certified Ford dealerships are specially Warranty Does Not Apply
trained and equipped to repair the high
voltage battery assembly and high The New Vehicle Limited Warranty
voltage systems on the vehicle, and are described in this booklet will be void if the
the only repair facilities authorized to vehicle originally purchased in Canada, at
repair the high voltage battery assembly. any time:
In order to maintain optimal battery life • Is registered, licensed for use in
and functionality of your vehicle, it is countries other than Canada or the
imperative that all high voltage battery United States.
software updates are installed. You are
responsible for ensuring all software TAKING YOUR VEHICLE ON A
updates are installed within 30 days of
software availability. You can most easily TRIP?
accomplish this by keeping Automatic If you travel with this vehicle outside of
Updates set to ON. If you are unable or Canada or the United States, you may
choose not to use your vehicle’s have to pay a servicing Ford dealer in a
connectivity features to update software, foreign country for a repair that could be
your Ford Dealer can determine if covered under this New Vehicle Limited
software updates are available for your Warranty. If this occurs, you should
vehicle and perform these updates. present the paid repair order/invoice to a
Battery system updates will be installed Ford of Canada dealer for refund
at no cost to you during the warranty consideration.
period. Damage resulting from failure to
install battery system updates will not be
IF YOU ARE A SUBSEQUENT
covered under your New Vehicle Limited
Warranty. FORD OWNER...
The benefits of the Ford Roadside
DOES THE NEW VEHICLE Assistance Program are transferred
LIMITED WARRANTY APPLY (within the Powertrain Coverage period
TO YOUR VEHICLE? of 5 years or 100,000 kilometres –
whichever occurs first), at no charge to
Warranty Applies you.
The New Vehicle Limited Warranty NEED ASSISTANCE? WE’RE
described in this booklet applies to your
vehicle if:
HERE TO HELP YOU...
• It was originally sold or leased by a Your satisfaction is important to Ford of
Ford of Canada dealer; and Canada and to your dealer. Normally,
matters concerning your vehicle will be
• Is registered, licensed and operated resolved by your dealer’s sales or service
in Canada or the United States. department.
17Warranty Information
Ford recommends that you do Mediation/Arbitration
the following: Program (for Canada only)
Talk with your dealer’s sales manager or If you feel that the efforts by Ford and the
service manager. If the matter is not dealer to resolve a factory-related vehicle
resolved to your satisfaction, consider service concern have been unsatisfactory,
discussing the matter with the owner or Ford of Canada participates in an
general manager of the dealership. If you impartial third-party mediation/
still feel your concern was not fully arbitration program administered by the
addressed or you did not understand the Canadian Motor Vehicle Arbitration Plan
explanations given for your questions, (CAMVAP).
contact Ford of Canada’s Customer
The CAMVAP program is a
Relationship Centre (toll free) at
straightforward and relatively speedy
1-800-565-3673 (FORD), Customer
alternative to resolve a disagreement
Service for the Hearing Impaired 7-1-1
when all other efforts to produce a
(where offered by your telephone
settlement have failed. This procedure is
service), or through our web site at
without cost to you and is designed to
www.ford.ca.
eliminate the need for lengthy and
The Customer Relationship expensive legal proceedings.
Centre address is as follows: In the CAMVAP program, impartial
third-party arbitrators conduct hearings
Ford Motor Company of Canada Limited at mutually convenient times and places
The Canadian Road in an informal environment. These
impartial arbitrators review the positions
PO Box 2000 of the parties, make decisions and, where
Oakville, ON appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair
L6J 5E4 and final as the arbitrator’s award is
binding on both you and Ford of Canada.
The CAMVAP services are available in all
Canadian territories and provinces. For
more information, charge or obligation,
call your CAMVAP provincial
administrator directly at 1-800-207-0685
or visit www.camvap.ca.
18Important Owner Information
LOG ON TO WWW.FORD.CA
The Ford of Canada web site contains
information for you, the new vehicle
owner. On www.ford.ca you can
download printed material, contact us via
e-mail, locate your nearest dealer, and so
much more! These are just some of the
ways www.ford.ca can be a great
resource tool for you.
19Ford Roadside Assistance
ROADSIDE ASSISTANCE Vehicles Sold in the United States:
Using Roadside Assistance
Vehicles Sold in the United States:
Getting Roadside Assistance Complete the roadside assistance
identification card and place it in your
To fully assist you should you have a wallet for quick reference. This card is in
vehicle concern, Ford Motor Company The Owner’s Manual kit.
offers a complimentary roadside
assistance program. This program is Unites States vehicle customers who
separate from the New Vehicle Limited require Roadside Assistance, call
Warranty. 1-800-241-3673.
The service is available: If you need to arrange roadside
assistance for yourself, Ford Motor
• 24 hours a day, seven days a week. Company reimburses a reasonable
• For the coverage period supplied amount for towing to the nearest
with your vehicle. dealership within 56 km (35 mi). To
obtain reimbursement information,
Roadside Assistance covers: United States vehicle customers call
• A flat tire change with a good 1-800-241-3673. Customers need to
spare. For vehicles with an submit their original receipts.
unusable tire inflation kit, we Vehicles Sold in Canada: Getting
provide towing service. Roadside Assistance
• 12 V battery jump start. To fully assist you should you have a
• Lock-out assistance (key vehicle concern, Ford Motor Company of
replacement cost is the customer’s Canada, Limited offers a complimentary
responsibility). roadside assistance program. This
program is eligible within Canada or the
• Winch out – available within 30 m continental United States.
(100 ft) of a paved or county
maintained road, no recoveries. The service is available 24 hours a day,
seven days a week.
• In the event your vehicle’s
high-voltage battery does not have This program is separate from the New
enough power to move, you can Vehicle Limited Warranty, but the
choose where you would like your coverage is concurrent with the
vehicle towed (within a 56 km powertrain coverage period of your
(35 mi) radius): vehicle. Canadian roadside coverage and
– Nearest public charger. benefits may differ from the U.S.
– EV Certified Ford or Lincoln coverage.
Dealer. If you require more information, please
– Your home residence. call us in Canada at 1-800-665-2006, or
visit our website at www.ford.ca.
20FORD ROADSIDE ASSISTANCE
FORD ROADSIDE ASSISTANCE 1-800-665-2006 or download
ASSISTANCE ROUTIÈRE FORD the Sykes4Ford app
• Towing
1-800-665-2006 or download
• 12 Volt Battery Boosting
the Sykes4Ford app
Your vehicle comes with a New Vehicle Limited
• All-Electric Roadside Assistance
Warranty. The express warranties of the New Vehicle • Lock-Out Assistance
Limited Warranty are in substitution for and exclude • Flat Tire Service
all other liabilities of any kind whether arising under
• Vehicle Recovery
statute, in tort, by implication of law or otherwise
October 2022 including, to the full extent as may be allowed by law, • Other Roadside Services
First Printing liability for any other representations respecting the
Litho in U.S.A. vehicle, statutory warranties or implied warranties or
PJ8J 19G218 AA conditions as to its merchantability or fitness.
Download a FREE electronic copy or order one FREE
printed copy of the most up-to-date Warranty Guide
ASSISTANCE ROUTIÈRE FORD
by visiting ford.ca/warranty. 1 800 665-2006 ou téléchargez
1 800 665-2006 ou téléchargez l’application Sykes4Ford
l’application Sykes4Ford • Remorquage
Votre véhicule est couvert par la garantie limitée de • Survoltage de la batterie 12 volts
véhicule neuf. Les garanties explicites de la garantie • Service de dépannage pour véhicules électriques
limitée de véhicule neuf remplacent et excluent toute
• Service de déverrouillage des portes
autre obligation de toute sorte, qu’elle découle d’un
acte législatif, d’un délit civil, d’une incidence de droit • Remplacement d’un pneu à plat
ou autrement incluant, jusqu’aux limites permises • Récupération du véhicule
par la loi, toute obligation pour toute autre assertion
• Autres services de dépannage
concernant le véhicule, des garanties législatives ou
des garanties ou conditions implicites concernant sa
qualité marchande ou son bon fonctionnement.
Téléchargez GRATUITEMENT une copie électronique ou The Sykes4Ford Roadside App is available
commandez une copie imprimée GRATUITE du Guide via the Apple App Store® or Google Play™
de garantie le plus récent en visitant ford.ca/garantie. L’application d’assistance routière
Sykes4Ford est disponible sur Apple App
Store® ou Google Play™FORD ROADSIDE ASSISTANCE
FORD ROADSIDE ASSISTANCE
NAME ASSISTANCE ROUTIÈRE FORD
1-800-665-2006 or download
VIN
the Sykes4Ford app
See Warranty Guide for complete details Please have the following information
ready when contacting Ford
Download the Sykes4Ford Roadside Assistance App for Roadside Assistance:
access to your roadside assistance services.
• Vehicle Identification Number (VIN)
Octobre 2022
• Odometer reading Première
• The location of your vehicle impression
(address/nearest intersection) Imprimé aux É.-U.
ASSISTANCE ROUTIÈRE FORD PJ8J 19G218 AA
1 800 665-2006 ou téléchargez
NOM :
l’application Sykes4Ford
Assurez-vous d’avoir en main les
NIV : renseignements suivants au moment
d’appeler l’Assistance routière Ford :
• Le numéro d’identification
Consultez votre Livret de garantie pour tous les détails. du véhicule (NIV)
Téléchargez l’application d’assistance routière Sykes4Ford
• Le kilométrage de votre véhicule
pour accéder à vos services d’assistance routière • L’emplacement de votre véhicule
(adresse/intersection la plus proche)FORD ROADSIDE ASSISTANCE
CUSTOMER CLAIM FORM
1. PAYEE INFORMATION
First Name Last Name
Street Apt. No. City
Province Postal Code Residence Phone Business Phone
E-mail Address:
2. VEHICLE IDENTIFICATION NUMBER
3. YOU MUST INCLUDE THE FOLLOWING DOCUMENTS FOR CLAIM PROCESSING
• Complete the Claim Form and submit it online: www.Ford.ca.
• You can bring your claim form and documentation to your local Ford dealer, who will submit the claim on your
behalf to Sykes Roadside Services, the Ford of Canada Roadside Services provider.
• You can mail the completed Claim Form along with any requested documentation and receipts to the address
listed below, and we will forward the information on your behalf to Sykes Roadside Services, the Ford of Canada
Roadside Services provider.Ford Motor Company of Canada Limited, Roadside Assistance Division,
The Canadian Road, P.O. Box 2000, Oakville, ON L6K 1C8
For more information, please call 1-800-665-2006
• IMPORTANT:
- Please refer to the Ford Roadside Assistance section of your Warranty Guide for details of Roadside
Assistance Coverage.
- Submit all claims, fully documented, within 20 days of disablement.
- Please retain a copy of all receipts and send original documentation.
4. “I have completed this form and certify that the information provided is complete and accurate.”
Signature of Owner Date
Ford of Canada collects information that you provide (i.e. contact, vehicle information, demographics, and relating
to your purchase or service), transaction information from your dealer, and information about your finance or lease
contract from Ford Credit. This information is used to administer your purchase or lease, improve our products and
services, and provide you with services, surveys or marketing material. For these purposes, we share your information
with Ford Credit, your dealer(s) or the dealer who has responsibility for the market area in which you reside and we
may use service providers outside Canada such as data processing, hosting, and call campaign services. If you do
not want to receive marketing material from us or have your personal information shared as set out above, to
obtain information about our Privacy Policy including our service provider practices or to access your personal
information, please call a Customer Service Representative at 1-800-565-FORD (3673).OWNER INFORMATION CHANGE CARD/ FICHE DE RÉVISION DES DONNÉES SUR LE PROPRIÉTAIRE Odometer Reading/Lecture du compteur kilométrique Vehicle Identification Number/No d’identification du véhicule Mr. Mrs. Miss Dr. Ms English Français M. Mme Dr First Name/Prénom Last Name/Nom de famille Street Address/Adresse Apt. No./App. City or Town/Ville ou village Province Postal Code/Code postal Email Address/Couriel Year/Année Mo./Mois Day/Jour Owner Signature/Signature du propriétaire Ford of Canada collects information that you provide (i.e. contact, vehicle information, demographics, and relating to your purchase or service), transaction information from your dealer, and information about your finance or lease contract from Ford Credit. This information is used to administer your purchase or lease, improve our products and services, and provide you with services, surveys or marketing material. For these purposes, we share your information with Ford Credit, your dealer(s) or the dealer who has responsibility for the market area in which you reside and we may use service providers outside Canada such as data processing, hosting, and call campaign services. If you do not want to receive marketing material from us or have your personal information shared as set out above, to obtain information about our Privacy Policy including our service provider practices or to access your personal information, please call a Customer Service Representative at 1-800-565-FORD (3673). Ford Canada recueille des renseignements que vous fournissez (coordonnées, renseignements sur le véhicule, données démographiques et renseignements liés à l’achat ou à l’entretien), des renseignements sur la transaction auprès de votre concessionnaire ainsi que des renseignements sur votre financement ou location auprès de Crédit Ford. Ces renseignements sont utilisés pour administrer votre contrat d’achat ou de location, améliorer nos produits et services et vous proposer des services, des sondages ou du matériel publicitaire. Pour ces raisons, nous partageons les renseignements vous concernant avec Crédit Ford, votre concessionnaire ou le concessionnaire responsable de la région dans laquelle vous résidez et nous pouvons recourir à des fournisseurs de services à l’extérieur du Canada pour le traitement des données, l’hébergement des données et les services de campagnes téléphoniques. Si vous ne voulez pas recevoir de matériel publicitaire de nous, si vous ne souhaitez pas que vos renseignements personnels soient partagés, comme énoncé ci-dessus, si vous désirez obtenir des renseignements sur notre politique de confidentialité, y compris sur les pratiques de nos fournisseurs de services, ou si vous voulez avoir accès à vos renseignements personnels, veuillez communiquer avec un représentant du service à la clientèle au 1-800-565-FORD (3673).
ASSISTANCE ROUTIÈRE FORD
FORMULAIRE DE RÉCLAMATION DU CLIENT
1. RENSEIGNEMENTS SUR LE PRENEUR
Prénom Nom de famille
Adresse App. Ville
Province Code postal Téléphone (résidence) Téléphone (travail)
Courriel :
2. NUMÉRO D’IDENTIFICATION DU VÉHICULE
3. VOUS DEVEZ JOINDRE LES DOCUMENTS SUIVANTS POUR LE TRAITEMENT DE LA RÉCLAMATION
• Complétez le formulaire de réclamation et soumettez-le en ligne sur le site : www.Ford.ca.
• Vous pouvez apporter votre formulaire de réclamation et vos documents à votre concessionnaire Ford qui
les soumettra de votre part aux Sykes Roadside Services qui s’occupent des services d’assistance routière
pour Ford Canada.
• Vous pouvez poster le formulaire de réclamation rempli avec les documents et les reçus requis à l’adresse
ci-dessous et nous transmettrons les informations pour vous aux Sykes Roadside Services qui s’occupent
des services d’assistance routière pour Ford Canada.Ford du Canada limitée, Division de l’assistance routière
The Canadian Road, case postale 2000, Oakville, ON L6K 1C8
Pour plus d’information, veuillez composer le 1-800-665-2006
• IMPORTANT :
- Consultez la section Assistance Routière Ford de votre Guide de garantie pour les détails de la couverture offerte.
- Soumettez toutes les réclamations, avec tous les documents, dans les 20 jours suivant la panne.
- Veuillez conserver une copie de tous les reçus et envoyer les originaux.
4. « J’ai rempli le présent formulaire et je certifie que les renseignements fournis sont complets
et exacts. »
Signature du propriétaire Date
Ford Canada recueille des renseignements que vous fournissez (coordonnées, renseignements sur le véhicule, données
démographiques et renseignements liés à l’achat ou à l’entretien), des renseignements sur la transaction auprès de votre
concessionnaire ainsi que des renseignements sur votre financement ou location auprès de Crédit Ford. Ces renseignements sont
utilisés pour administrer votre contrat d’achat ou de location, améliorer nos produits et services et vous proposer des services, des
sondages ou du matériel publicitaire. Pour ces raisons, nous partageons les renseignements vous concernant avec Crédit Ford, votre
concessionnaire ou le concessionnaire responsable de la région dans laquelle vous résidez et nous pouvons recourir à des fournisseurs
de services à l’extérieur du Canada pour le traitement des données, l’hébergement des données et les services de campagnes
téléphoniques. Si vous ne voulez pas recevoir de matériel publicitaire de nous, si vous ne souhaitez pas que vos renseignements
personnels soient partagés, comme énoncé ci-dessus, si vous désirez obtenir des renseignements sur notre politique de
confidentialité, y compris sur les pratiques de nos fournisseurs de services, ou si vous voulez avoir accès à vos renseignements
personnels, veuillez communiquer avec un représentant du service à la clientèle au 1-800-565-FORD (3673).OWNER INFORMATION CHANGE CARD/ FICHE DE RÉVISION DES DONNÉES SUR LE PROPRIÉTAIRE Odometer Reading/Lecture du compteur kilométrique Vehicle Identification Number/No d’identification du véhicule Mr. Mrs. Miss Dr. Ms English Français M. Mme Dr First Name/Prénom Last Name/Nom de famille Street Address/Adresse Apt. No./App. City or Town/Ville ou village Province Postal Code/Code postal Email Address/Couriel Year/Année Mo./Mois Day/Jour Owner Signature/Signature du propriétaire Ford of Canada collects information that you provide (i.e. contact, vehicle information, demographics, and relating to your purchase or service), transaction information from your dealer, and information about your finance or lease contract from Ford Credit. This information is used to administer your purchase or lease, improve our products and services, and provide you with services, surveys or marketing material. For these purposes, we share your information with Ford Credit, your dealer(s) or the dealer who has responsibility for the market area in which you reside and we may use service providers outside Canada such as data processing, hosting, and call campaign services. If you do not want to receive marketing material from us or have your personal information shared as set out above, to obtain information about our Privacy Policy including our service provider practices or to access your personal information, please call a Customer Service Representative at 1-800-565-FORD (3673). Ford Canada recueille des renseignements que vous fournissez (coordonnées, renseignements sur le véhicule, données démographiques et renseignements liés à l’achat ou à l’entretien), des renseignements sur la transaction auprès de votre concessionnaire ainsi que des renseignements sur votre financement ou location auprès de Crédit Ford. Ces renseignements sont utilisés pour administrer votre contrat d’achat ou de location, améliorer nos produits et services et vous proposer des services, des sondages ou du matériel publicitaire. Pour ces raisons, nous partageons les renseignements vous concernant avec Crédit Ford, votre concessionnaire ou le concessionnaire responsable de la région dans laquelle vous résidez et nous pouvons recourir à des fournisseurs de services à l’extérieur du Canada pour le traitement des données, l’hébergement des données et les services de campagnes téléphoniques. Si vous ne voulez pas recevoir de matériel publicitaire de nous, si vous ne souhaitez pas que vos renseignements personnels soient partagés, comme énoncé ci-dessus, si vous désirez obtenir des renseignements sur notre politique de confidentialité, y compris sur les pratiques de nos fournisseurs de services, ou si vous voulez avoir accès à vos renseignements personnels, veuillez communiquer avec un représentant du service à la clientèle au 1-800-565-FORD (3673).
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