Mercedes-Benz Warranty and PremiumDrive
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Mercedes-Benz
Warranty and PremiumDrive
703267 MBSA Warranty Book V3.indd 1 2012/12/13 1:41 PMContents
1. Summary of Benefits 5
2. Customer Support 6
3. Roadside Assistance, Touring Guarantee and Sign & Drive 7
4. Warranty 10
5. PremiumDrive 12
6. Optional PremiumDrive Plans 13
7. General Exclusions 14
8. Your Obligations 17
9. Emergency Work 21
10. General 22
11. Glossary 26
12. Owner/Vehicle Details 29
703267 MBSA Warranty Book V3.indd 1-2 2012/12/13 1:41 PMIntroduction
Dear Customer Mercedes-Benz South Africa (Pty) Ltd. is committed to keeping you safe on and quality applied. The optional PremiumDrive Plans offer you exactly
the road through a network of ultra-modern dealerships, with all the repair and this. As the only manufacturer approved maintenance extension plans,
Mercedes-Benz Warranty and PremiumDrive Maintenance Plan service facilities your vehicle will need throughout its lifespan. Our network they will provide you with the thousands of carefree driving kilometres
Purchasing a Mercedes-Benz is associated amongst other things with of franchised dealer representatives undertakes to service, maintain and you are used to.
sheer quality, reliability, safety and comfort. In purchasing your Mercedes- repair your vehicle in strict accordance with the manufacturer’s guidelines
Benz vehicle this is exactly what you can expect. and specifications, using only genuine Mercedes-Benz replacement parts, As the new or subsequent owner of your vehicle, you will be expected to
which are guaranteed for a period of one year. sign the Servicing Booklet confirming that you understand and accept the
In order to ensure that you enjoy thousands of carefree kilometres Warranty and PremiumDrive terms and conditions.
with your vehicle, you need to ensure that the vehicle is maintained Furthermore, the dealership will perform all work until you are totally
in a proper way and according to recommended manufacturer satisfied. Customer satisfaction is so important to us that you will be Welcome to the world of the three-pointed star!
specifications. Regular care and professional servicing are necessary. contacted, from time to time, to take part in our Customer Satisfaction
Index (CSI) to enable us to continually improve our offered services for your Yours faithfully,
This information booklet contains important information on: added benefit. Mercedes-Benz South Africa (Pty) Ltd. www.mercedes-benz.co.za
• Roadside Assistance and Touring Guarantee.
• The included Warranty. You are required to acquaint yourself with the content of the Owner’s Customer Response Centre 0800 133 355
• The included PremiumDrive. Manual. In addition to general information, it contains valuable
• The optional PremiumDrive Plans. directives on running-in, operating, variable model service needs
and maintenance procedures. Do not hesitate to discuss any vehicle
Each of these points are discussed comprehensively in this information related concerns with your Mercedes-Benz dealer for further clarity.
booklet. It is important that you familiarise yourself with the contents
to ensure that your vehicle is kept in optimum condition, maintained In addition, Mercedes-Benz South Africa (Pty) Ltd. wants to ensure that
according to the manufacturer’s specifications, so that the Warranty after the expiry of the included Warranty and PremiumDrive of the vehicle,
and PremiumDrive Plan(s) on your vehicle remain intact. it is maintained with the same 100% amount of technical detail, accuracy
3
703267 MBSA Warranty Book V3.indd 3-4 2012/12/13 1:41 PM1. Summary of Benefits 2. Customer Support
Warranty/PremiumDrive/Optional PremiumDrive Plans/ In addition to the included benefits, Mercedes-Benz South Africa (Pty) Service and Maintenance facilities are available and supported by a equipped to ensure total customer satisfaction. Therefore, should you
Roadside Assistance. Ltd. offers you the following supplementary products: comprehensive dealer network comprising more than 80 dedicated have any difficulty with Parts or Service, please arrange to discuss it with
The vehicle price includes the following benefits which are described in Mercedes-Benz franchised dealers throughout the Republic of South the Dealer Principal. He in turn has the full support and resources of
detail in this document. • PremiumDrive Plan 100 Africa, Botswana and Namibia. In the unlikely event of a breakdown, your Mercedes-Benz South Africa (Pty) Ltd. at his disposal.
• Manufacturer’s Warranty 2 year/unlimited km 8 year/100 000km with zero customer contribution Mercedes-Benz dealer will recover your vehicle to the nearest franchised
• PremiumDrive 6 year/100 000km with zero • PremiumDrive Plan 140 workshop at no cost to you, our valued customer. Refer to 3.1.1. In the unlikely event that the Dealer Principal is unable to resolve your
customer contribution 8 year/140 000km with zero customer contribution enquiry to your satisfaction, feel free to contact the Mercedes-Benz
• Roadside Assistance 6 year/100 000km • PremiumDrive Plan 160 Mercedes-Benz South Africa (Pty) Ltd. takes much pride and pleasure in Customer Response Centre at the number provided on page 4.
• Touring Guarantee and Sign & Drive 8 year/160 000km with zero customer contribution providing you with the best customer support possible. Should additional
• PremiumDrive Plan 180 information on Mercedes-Benz, or After-Sales experience be required,
8 year/180 000km with zero customer contribution the following is provided as a guideline for quick resolution.
• Roadside Assistance, included in all optional
PremiumDrive Plans Note that in all matters relative to your motoring needs, the Dealer
• Touring Guarantee and Sign & Drive Principal of your selling or servicing dealer is fully responsible and
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703267 MBSA Warranty Book V3.indd 5-6 2012/12/13 1:41 PM3. Roadside Assistance, Touring Guarantee and Sign & Drive
In a further commitment to your motoring enjoyment and peace of mind, 3.1.1. Breakdown Assistance authority. This is if the problem has occurred whilst travelling far as it is possible, arrange for a hire vehicle similar to your
Mercedes-Benz South Africa (Pty) Ltd. offers you a customer orientated In the event of your journey being interrupted due to a technical en-route to a destination and prevents you from continuing your vehicle. This will, however, exclude any deposit, any personal
Roadside Assistance, Touring Guarantee and Sign & Drive package with breakdown, the Mercedes-Benz Customer Response Centre journey. These benefits will only apply should it not be possible to insurance, fuel or road toll costs and is subject to the terms
fast, easily understood, personal and technical assistance throughout will, on receipt of a request for assistance, contact the nearest complete the repair within the same day of the vehicle breakdown. and conditions of the car hire company.
the Warranty and PremiumDrive period in the Republic of South Africa, Mercedes-Benz dealer. Your travel costs to and from the
The Republic of Botswana and The Republic of Namibia. Road accidents dealer and breakdown scene will be covered by Mercedes- 3.2.1. Accommodation 3.2.4. Vehicle Repatriation
are specifically excluded from these products. Benz South Africa (Pty) Ltd. A limit of 450km from the nearest Should you wish to stay overnight whilst the vehicle is being This benefit provides for the return of your repaired
Mercedes-Benz dealer applies to 4x4 vehicles operating in an repaired, accommodation costs of up to R500 (bed and vehicle to you if the vehicle repair cannot be
The benefits of the products are covered in more detail below, and off-road environment. breakfast) per person per night (maximum five persons including completed within the same day as the breakdown,
cover is limited – where applicable – to a maximum of five persons, the driver) will be covered if the breakdown occurred beyond and you do not opt for the option mentioned in paragraph
including the driver. 3.1.2. Towing Recovery a radius of 100km from the area of the vehicle’s licensing (3.2.1.) above. In this instance the Mercedes-Benz Customer
In the event that your vehicle cannot be repaired at the authority (town, city or place). Refreshments and incidentals to a Response Centre will take responsibility for delivery of your
In the unlikely event of you requiring this assistance you may contact roadside, the Mercedes-Benz Customer Response Centre will maximum of R40 per person will be covered. Option (3.2.2.) or vehicle to the dealer closest to your destination or home
the Mercedes-Benz Customer Response Centre at the number provided arrange with the dealer’s nominated contractor to tow in the (3.2.3.) below may be exercised as an alternative to this option. address. Should you want to collect your vehicle personally,
on page 4 or below. vehicle. or authorise another person to do this, Mercedes-Benz South
3.2.2. Public Transport Africa (Pty) Ltd. will pay for such costs, as may be necessary,
If you are phoning from Botswana, Namibia, Lesotho or Swaziland, 3.1.3. Immediate Mobility You may make use of public transport (taxis excluded), to get you, or such person authorised by yourself, from your/
you can contact the Mercedes-Benz CUSTOMER RESPONSE Should you need to make a short taxi journey to arrange unless covered by 3.1.3. As an alternative to car hire, you such person’s destination or home address to the repairing
CENTRE AT +27 (12) 677 5500. for assistance, the cost of the taxi fare to your home, to an may make use of public buses or trains to get to your dealer’s workshop.
airport, station, hotel, car hire company, or to a Mercedes- original destination or return home at the expense of
3.1. Roadside Assistance Benz dealer’s workshop, will be reimbursed by the dealer. Mercedes-Benz South Africa (Pty) Ltd. The use of aircraft 3.2.4.1. U
navailability of Replacement Parts
Roadside Assistance covers you for vehicle breakdowns, is subject to written authorisation and each case will be If, due to a parts availability problem, it is not possible
towing recovery and immediate mobility as explained in more 3.2. Touring Guarantee considered on its merit. to repair the vehicle on the day of the breakdown, the
detail below. Cover is extended under this section to include The Touring Guarantee covers you for accommodation, public costs of airfreighting, couriering or express delivery
Kingdom of Lesotho and The Kingdom of Swaziland. transport, car hire and vehicle repatriation as a result of vehicle 3.2.3. Car Hire of replacement parts will be covered by Mercedes-
breakdown in excess of 100km from the vehicle’s licensing The Mercedes-Benz Customer Response Centre will, in as Benz South Africa (Pty) Ltd.
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703267 MBSA Warranty Book V3.indd 7-8 2012/12/13 1:41 PM4. Warranty
3.3. Sign & Drive 3.4. Courtesy Vehicle The Mercedes-Benz passenger car dealer network is at your disposal 4.2. Replacement Parts Warranty
This is a support service designed to provide additional customer In the event that your vehicle is at a dealer for more than 48 for maintaining, servicing and repairing all Mercedes-Benz passenger Mercedes-Benz South Africa (Pty) Ltd. warrants Mercedes-Benz
assistance for the emergencies as specified. In the event of a flat hours, the dealer will provide you with a loan vehicle of the cars throughout the Republic of South Africa, Republic of Botswana and genuine replacement parts and approved accessories supplied by
battery jump-start and flat or damaged tyre, the Mercedes-Benz same brand. Republic of Namibia. This service is backed and supported by Mercedes- itself against defects and faulty workmanship, inclusive of labour
Customer Response Centre will dispatch support and cover the cost of Benz South Africa (Pty) Ltd. costs, for a period of two years from date of fitment when and
3.5. Exclusions if installed by a Mercedes-Benz dealer and not in breach of any
the initial 100km, where after you shall be responsible for any additional
Mercedes-Benz passenger cars are warranted against defects and faulty exclusion covered below.
costs in excess of 100km. See General Exclusions in paragraph 7.
workmanship for two years from date of sale, regardless of distance
covered, if not in breach of any exclusion covered below. Parts fitted by a Mercedes-Benz dealer for in-warranty repairs, are
3.3.1. Flat Battery 3.6. Limitations
warranted only for the unexpired term of the vehicle’s warranty.
This benefit provides you with assistance to jump-start your See the territory as defined in the Glossary. Mercedes-Benz South Africa (Pty) Ltd. reserves the right in its sole and
vehicle in the event of a flat battery. absolute discretion to repair or replace such parts that it acknowledges Parts subjected to any external damage & friction and parts
3.7. Waiver to be defective. Title to parts/units replaced and recognised as defective subjected to wear, are not warranty claimable.
3.3.2. Public Transport Whilst Mercedes-Benz South Africa (Pty) Ltd. and its business passes over to Mercedes-Benz South Africa (Pty) Ltd., this applies to all
You may make use of public transport (taxis excluded), associates will make every effort to provide the services described maintenance warranty or goodwill repairs, irrespective of whether the Parts sold over-the-counter are also warranted against defects
unless covered by 3.1.3. As an alternative to car hire, you herein with due diligence, no liability can be assumed for incidents costs have been accepted in whole or in part. and faulty workmanship for a period of two years from date of
may make use of public buses or trains to get to your original of damage, theft, delays, personal or consequential loss arising sale, regardless of the installation date of such parts. An original
destination or return home at the expense of Mercedes-Benz from the performance, non-performance or inability to perform any 4.1. Warranty and PremiumDrive for Export Vehicles Mercedes-Benz dealer invoice will be required as proof of purchase.
South Africa (Pty) Ltd. The use of aircraft is subject to written of these services within reasonable proximity or time period of any The Warranty and PremiumDrive are only valid in South Africa, No labour costs or consequential damage will be entertained if
breakdown or accident. Namibia, Botswana, Lesotho and Swaziland. Vehicles exported to installed by any party other than a Mercedes-Benz dealer. In the
authorisation and each case will be considered on its merit.
countries outside South Africa are warranted in accordance with unlikely event of such parts failing again, the complete vehicle has
the warranty conditions applicable to that country. The Warranty to be submitted to a Mercedes-Benz dealer to validate such claims.
Assistance will also be provided for vehicles only supplied and PremiumDrive are not transferable in the event of the vehicle
with tyre repair kits (e.g. Mercedes-Benz SLK model). being exported to another country by any person other than
Mercedes-Benz South Africa (Pty) Ltd.
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703267 MBSA Warranty Book V3.indd 9-10 2012/12/13 1:41 PM5. PremiumDrive
4.3. Warranty Principles Important note: If your vehicle stands, or is unused for an 5.1. Subject to the terms and conditions as contained in this document, 5.2.3. A
ll preventative treatment, inspections or other work
The warranty and any liability of Mercedes-Benz South Africa (Pty) extended period of time, the prescribed time period service Mercedes-Benz South Africa (Pty) Ltd. undertakes, from date of which Mercedes-Benz South Africa (Pty) Ltd., or a dealer,
Ltd. is subject to the following principles: and oil changes still remain applicable. (Including vehicles initial registration/operation of the vehicle and up to 100 000km determines to be necessary for the continued use of the
equipped with service indicators). or a period of six years (whichever occurs first), to arrange for the vehicle.
4.3.1. Vehicles are to be serviced strictly according to the work specified in paragraph 5.2. (page 12) to be executed and
maintenance schedule, unless the vehicle is fitted with an Where batteries are disconnected or discharged the 5.2.4. A
ll repairs necessitated by normal wear and tear, (arising
performed by the dealer, whenever you deliver your vehicle to a
on-board computer equipped for maintenance and car- service indicator will no longer operate correctly, therefore
dealer at the intervals specified in the vehicle’s service booklet, or through normal usage or age) in accordance with the
care service indicators (ASSYST and ASSYST PLUS). Where needs to be serviced at least once every 12 months.
as indicated by the service indicators. stipulated application.
vehicles are equipped with service indicators, the indicators
shall take precedence. Where an electronic service indicator is fitted to the vehicle,
the indicator needs to be reset by a Mercedes-Benz dealer 5.2. Subject to the exclusions referred to in paragraph 7 (page 14), the 5.2.5. T he replacement of such parts, as may be identified to be
4.3.2. Vehicles are required to be serviced by a Mercedes-Benz at the time of service, in order to indicate the next due following maintenance work shall be performed in respect of your necessary during any service and/or maintenance tasks
dealer. As the operator of the vehicle, you are responsible service. vehicle: referred to herein.
for adhering to the service intervals. Non-adherence to
the service requirements as prescribed (which are model As proof that the prescribed service requirements were 5.2.1. All maintenance and service work in respect of the vehicle 5.2.6. W
here the operating conditions are of a severe nature,
specific), may jeopardise the warranty, negatively impact on done by a Mercedes-Benz dealer, the certificates contained stipulated by Mercedes-Benz South Africa (Pty) Ltd. from such additional costs, as may be necessary, are for your
the medium to long-term durability, safe optimum operation in the vehicle service booklet must be duly completed, time to time. account.
of the vehicle and ultimate re-sale value. Consequently, endorsed and stamped by the dealer.
warranty claims on vehicles with service interval under or 5.2.2. T he supply of engine oil, transmission oil, brake fluid and
over-runs will be entertained on a merit basis. 4.4. Warranty Exclusions and Limitations other lubricants and consumables required by the vehicle
As defined in paragraph 7.
from time to time.
Each Mercedes-Benz vehicle needs to be serviced strictly
as prescribed in the maintenance schedule in accordance
with the warranty terms and conditions. By time/distance
limits the prescribed maintenance needs to be done by a
Mercedes-Benz dealer within 1 500km /15 days either way
of the prescribed time or distance, whichever event occurs
first.
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703267 MBSA Warranty Book V3.indd 11-12 2012/12/13 1:41 PM6. Optional PremiumDrive Plans 7. General Exclusions
6.1. PremiumDrive 100 is an optional top-up plan extending the 6.4. PremiumDrive 180 is an optional top-up plan extending the 7.1. The following general exclusions will apply in respect of all products 7.1.6. The repair of any damage caused to the vehicle as a result of
Maintenance Plan to 100 000km, or 8 years (whichever occurs Maintenance Plan to 180 000km, or 8 years (whichever occurs offered: storage of the vehicle.
first). PremiumDrive 100 must be purchased before the original first). PremiumDrive 180 must be purchased before the original
contract expires. contract expires. 7.1.1. All work necessary as a direct, or indirect result of or arising 7.1.7. Any work necessitated by or arising from your failure
from any alteration, modification or conversion of the vehicle to comply with the conditions as contained herein or
6.2. PremiumDrive 140 is an optional top-up plan extending the 6.5 MBSA reserves the right to refuse any such extensions at its sole of whatever nature including any consequential damage as a with the recommendations contained in the vehicle’s
Maintenance Plan to 140 000km, or 8 years (whichever occurs discretion and without explanation. result thereof. owners manual and/or service schedule pertaining to
the vehicle.
first). PremiumDrive 140 must be purchased before the original
7.1.2. Any work necessitated as a result of staining, discolouring,
contract expires.
paint damage, rust and corrosion arising from whatsoever 7.1.8. The required daily or other regular inspections prescribed
cause during any of the PremiumDrive periods after expiry of in respect of the maintenance of the vehicle, such as the
6.3 PremiumDrive 160 is an optional top-up plan extending the the warranty period. During the warranty period corrosion is inspection of coolant levels, tyre pressures, lubricant levels,
Maintenance Plan to 160 000km, or 8 years (whichever occurs limited to body panel perforation (edge corrosion excluded) anti-freeze additives, as specified or recommended in the
first). PremiumDrive 160 must be purchased before the original and fasteners including screws, bolts, nuts, clamps etc. are owner’s manual and/or service schedule pertaining to your
contract expires. excluded. vehicle.
7.1.3. The repair or maintenance of any accessories, parts or 7.1.9. In the event of the vehicle having being towed or transported,
components, which were not fitted to the vehicle as originally the repair of any damage caused to the vehicle by the towing
manufactured by the manufacturer or approved by Mercedes- operator and/or the towing operator’s agents, employees or
Benz South Africa (Pty) Ltd. subcontractors whilst in transit, including any consequential
damage as a result thereof.
7.1.4. The repair or replacement of any windscreen, window glass,
light reflectors and lenses, carpets, trim/upholstery, seat 7.1.10. The replacement and/or repair of tyres, wheel balancing and
covers, soft-top canvas and body panels. wheel rotation as a consequence thereof.
7.1.5. Any measures stipulated by Mercedes-Benz South Africa (Pty)
Ltd. pertaining to the vehicle, to be carried out in preparing the
vehicle for storage.
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703267 MBSA Warranty Book V3.indd 13-14 2012/12/13 1:41 PM7.1.11. The repair of any damage of whatever nature caused as a and panel shop, unless Mercedes-Benz South Africa 7.1.12. All maintenance and service work (including the replacement 7.1.15. Any consequential damage arising as a result of a Warranty or
result of or arising from: (Pty) Ltd. agreed thereto in terms of paragraph 9 of parts) resulting from your failure and/or refusal to make the PremiumDrive claimable failure including, but not limited to:
(page 21). vehicle available to the dealer for service and/or maintenance
7.1.11.1. T he vehicle being involved in any accident or incident. and/or repair work to be carried out at such prescribed service 7.1.15.1. Damage or injury to any third party, cargo,
7.1.11.7. Your failure to comply with your obligations as intervals as specified in the service schedule, or indicated by livestock, or property.
7.1.11.2. A
ccidental or intentional damage caused to the contained in this document. the service indicators of the vehicle, or in response to a recall
vehicle by any person or thing. of the vehicle by Mercedes-Benz South Africa (Pty) Ltd. in terms 7.1.15.2. Towing or recovery costs.
7.1.11.8. Events of force of nature.
of a recall campaign or service measure run by Mercedes-Benz
7.1.11.3. T he use in the vehicle of any parts, fuels, oils,
7.1.11.9. The vehicle being used in a manner otherwise than South Africa (Pty) Ltd. to repair or replace critical safety or other 7.1.15.3. L oss of vehicle use; (e.g. car rental,
lubricants and additives, which are not approved by
stipulated in the application. components of the vehicle. rail/bus, air/ship).
Mercedes-Benz South Africa (Pty) Ltd., or which are
polluted or impure.
7.1.11.10. A
Roadside Assistance limitation, applicable to 7.1.13. All supplementary service costs as a result of the vehicle being 7.1.15.4. Transport or alternative freight carriage.
7.1.11.4. The vehicle being used in motor sport. 4x4 vehicles operating in an off-road environment, serviced more frequently as a consequence of the vehicle being
is in effect regardless of the cause of breakdown. operated in an extreme environment, or under arduous and 7.1.15.5. Hotel/accommodation.
7.1.11.5. Ignorance, neglect, misuse, abuse or improper Any towing or recovery assistance is limited to extreme dust laden conditions.
treatment or use of the vehicle such as (but not a maximum of 450km from the nearest dealer 7.1.15.6. Telephone/fax/communication expenses.
limited to) excessive loads, excessive engine speeds, or authorised workshop. Any towing or recovery 7.1.14. All costs in respect of parts, material, incidentals and labour
clutch riding, excessive gear changes, excessive expense in excess of this limitation is for your necessary to repair and/or replace any friction or wear and tear 7.1.15.7. Loss of income or profit.
braking, driving beyond the intended design limits of account. parts, as a result of the vehicle being operated in the conditions
the vehicle, or in and/or over extreme environmental contained in paragraph 7.1.12.
conditions and/or surfaces. 7.1.11.11. Roadside Assistance’s Sign & Drive specifically
excludes any provision for the supply of fuel that may
7.1.11.6. Work performed on the vehicle by a workshop or have resulted in a vehicle breakdown.
persons other than a dealer and/or approved paint
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703267 MBSA Warranty Book V3.indd 15-16 2012/12/13 1:41 PM8. Your Obligations
Your Mercedes-Benz has been equipped with an ASSYST Active Service to continue to enjoy the benefits of PremiumDrive and the optional 8.5. Agree that the dealer may, in its sole and absolute discretion, 8.8. Permit Mercedes-Benz South Africa (Pty) Ltd. or dealer at all
System (“the system”). This measures the different loads and operating PremiumDrive Plans, you will: procure and fit to the vehicle any Mercedes-Benz approved reasonable times to inspect the vehicle’s odometer reading and
conditions, which your vehicle may be subjected to. The system gauges replacement parts that the dealer deems necessary for the its operation.
the engine oil level and condition by evaluating feedback provided 8.1. U
se the vehicle during the period of coverage, and where continued and safe use of the vehicle in a manner contemplated
from sensors that continuously monitor the oil level, temperatures applicable, the extended period of coverage for the sole purpose by Mercedes-Benz South Africa (Pty) Ltd. 8.9. That, should it be found that the odometer had been disconnected,
of oil, coolant and ambient, engine load and speed, as well as road and use stipulated in the application. tampered with or altered in any way whatsoever, or had not been
speed. From these inputs appropriate service intervals for the engine 8.6. Ensure that the odometer of the vehicle remains in good working repaired immediately or as soon as reasonably possible due to
are computed. This system therefore ensures that we perform service 8.2. A
t your own expense, deliver the vehicle for service by prior order and capable of recording accurately the distance travelled malfunction, Mercedes-Benz South Africa (Pty) Ltd. shall be
work only when your Mercedes-Benz actually needs it. Approximately agreement, to the dealer, during its usual working hours and at by the vehicle. To this end the owner shall immediately inform entitled to exercise its rights in terms of paragraph 10 (page 22).
a month before the next service is due, a countdown starts to indicate the prescribed service intervals specified in the service schedule, Mercedes-Benz South Africa (Pty) Ltd. in writing should the
when the next service deadline is due, as well as the service type or indicated by the vehicle’s service indicator, and in doing so you odometer of the vehicle fail to operate or operate inaccurately 8.10. In the event that you wish to store the vehicle, comply with
necessary. The (Service A or Service B) will be indicated in kilometre must sign the dealer’s repair order before any maintenance work is or suffer any damage, in which event you shall, within seven the requirements for storage as set forth by Mercedes-Benz
(distance based) or days (time based) in the total odometer distance performed, and upon collection of the vehicle, must sign and pay days after notifying Mercedes-Benz South Africa (Pty) Ltd. make South Africa (Pty) Ltd.
recorder or on the multi-function display, dependant on the vehicle the dealer’s invoice reflecting the maintenance work performed, arrangements for the vehicle to be delivered to a dealer so that the
model. The service must be carried out within 1 500km/15days either as well as your contribution payable on the vehicle as per table in necessary repair work may be carried out to the odometer 8.11. Immediately provide the dealer with all information
by way of the prescribed distance or time deadline shown or displayed paragraph 5.1. (page 12). relating to the vehicle, as required by Mercedes-Benz
by the ASSYST service indicator. 8.7. In the event of the odometer being inoperative or defective, agree South Africa (Pty) Ltd. or the dealer, which information you, as the
8.3. C
omply with the instructions and recommendations stipulated that Mercedes-Benz South Africa (Pty) Ltd. shall be entitled by owner warrants to be correct in all respects. In the event that you
On completion of the work the ASSYST service indicator will be reset in the owner’s handbook and/or service schedule pertaining to reference to the general condition of the vehicle to estimate the fail or refuse to provide the dealer with such information, or if such
and a service sticker will be affixed either to the driver’s doorframe or the vehicle with regard to the use, care and maintenance of the number of kilometres travelled by the vehicle during the period information shall not be correct in any material respect, Mercedes-
on the driver’s side of the dashboard. The service sticker together with vehicle. when the odometer was inoperative or defective, and Mercedes- Benz South Africa (Pty) Ltd. shall be entitled forthwith to exercise its
this booklet will record the completion of the prescribed service and Benz South Africa (Pty) Ltd.’s estimate in this regard shall be prima rights in terms of paragraph 10 (page 22).
any noteworthy additional work. 8.4. T ake all-reasonable steps timeously to mitigate any damage to the facie proof of the distance travelled by the vehicle during such
vehicle arising from any cause whatsoever, and inform Mercedes- period.
Note: Further information about the ASSYST service indicator can Benz South Africa (Pty) Ltd. or your nearest dealer immediately.
be found under the Controls section of the Owner’s Manual. In order
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703267 MBSA Warranty Book V3.indd 17-18 2012/12/13 1:41 PM8.11.1. When your vehicle is damaged: 8.11.1.4. The costs of any repair work to the vehicle attended to-time, with such particulars as may reasonably 8.11.2.4. In the event that this Agreement is cancelled for any reason
to by a dealer or an approved paint and panel shop be required to identify such successor-in-title. The other than stipulated in 8.11.2.3. above, you shall not be
8.11.1.1. For the continued enjoyment of the benefits referred consequent upon repairs or services previously successor-in-title shall confirm the continuation of the entitled to any refund.
to as contained in this document, you shall be rendered by a workshop (other than a dealer and/or enjoyment of the said benefits with his signature. By his
obliged: approved paint and panel shop), shall be paid for by signature the successor-in-title shall acknowledge that 8.11.2.5. Mercedes-Benz South Africa (Pty) Ltd shall be entitled to
- to notify Mercedes-Benz South Africa (Pty) Ltd. in you. he is acquainted with the full force and meaning of the cede the rights and obligations to a 3rd party.
writing, within 30 (thirty) days after the vehicle was contents of this document and that he binds himself
damaged (irrespective of the cause thereof) 8.11.1.5. Until such time as all damage to the vehicle had thereto and that he undertakes that his predecessor’s 8.11.2.6. Mercedes-Benz South Africa reserves the right, at its
- to have all such damage to the vehicle repaired by been repaired by a dealer or approved paint and previous non-compliance with the terms and conditions discretion, to set off its financial obligation in terms of this
a dealer or approved paint and panel shop (as the panel shop confirming that the vehicle had been of this document shall not affect Mercedes-Benz South contract against an appropriate financial asset.
case may be); and prior to having any such damage repaired to a standard acceptable to Mercedes- Africa (Pty) Ltd.’s rights hereunder.
to the vehicle repaired, to inform Mercedes-Benz Benz South Africa (Pty) Ltd., PremiumDrive and the
South Africa (Pty) Ltd. in writing of the nature optional PremiumDrive Plans (as the case may be), 8.11.2.3. In the event of the vehicle being stolen, hijacked,
and extent of such damage, and to provide arising from this document shall be deemed to be destroyed, damaged beyond repair, or written-off by
Mercedes-Benz South Africa (Pty) Ltd. with a copy suspended. its insurer before the expiration of the term of this
of the quotation obtained from the said dealer or document, you will immediately notify Mercedes-
approved paint and panel shop (as the case may 8.11.2. Disposal of Vehicle: Benz South Africa (Pty) Ltd. in writing thereof,
be) in respect of the repair of such damage. and this document shall be deemed to have been
8.11.2.1. Subject to paragraph 8.11.2.2. below, Mercedes-Benz cancelled upon the date of such occurrence, and
8.11.1.2. Mercedes-Benz South Africa (Pty) Ltd South Africa (Pty) Ltd. shall at your request during the you will be released from all future obligations arising
shall be entitled to inspect the vehicle period of coverage, and extended period of coverage, from this document, it however being specifically
before or after any repairs are carried out assign the rights and obligations contained in this agreed that you will not be entitled to a refund of
on the vehicle. document and applicable to your successor-in-title. any amount already paid to Mercedes-Benz South
Africa (Pty) Ltd. in respect of any unexpired portion
8.11.1.3. Failure by you to meet any of your obligations in 8.11.2.2. In order to continue to enjoy any benefits referred to of the period of coverage. A pro-rata refund on the
terms of paragraphs 8.11.1.1. and 8.11.1.2. above in paragraphs 4, 5 and 6 your successor-in-title shall extended period of coverage ie. 100/140/160/180
shall entitle Mercedes-Benz South Africa (Pty) Ltd. provide Mercedes-Benz South Africa (Pty) Ltd. and/ applies by deducting the actual claims paid including
to exercise any of its rights in terms of paragraph 10 or the dealer, in such manner as may be prescribed of administrative costs, from the price paid for the
(page 22). by Mercedes-Benz South Africa (Pty) Ltd. from time- optional PremiumDrive Plans.
19 20
703267 MBSA Warranty Book V3.indd 19-20 2012/12/13 1:41 PM9. Emergency Work 10. General
9.1. In the event of it being necessary to carry out any emergency work to 9.3.1. A duly completed tax invoice reflecting such charges and 10.1. Set-off 10.2.3. Y ou failing to provide the dealer with the
the vehicle in circumstances, where it is impossible for you to make detailing the emergency work performed, together with You shall not be entitled to set off any amounts, which you may information required in terms of paragraph 8.11.
the vehicle available to a dealer, then the necessary work may be details of all parts replaced. be owing to Mercedes-Benz South Africa (Pty) Ltd. and/or any (page 18), or if such information is found to be
performed by any other workshop after verifiable authorisation to dealer and/or any approved paint and panel shop, against any incorrect in any material respect.
that effect has been obtained from Mercedes-Benz South Africa (Pty) 9.3.2. The official receipt of payment issued by the workshop, which amount, which you are obliged to pay to Mercedes-Benz South
Ltd. attended to the said emergency work. Africa (Pty) Ltd. and/or any dealer and/or approved paint and 10.2.4. You failing to obtain the authorisation referred to
panel shop arising from this document or otherwise. in paragraph 9.1. (page 21) or failing to inform
9.2. In the event of it not being reasonably possible for you to obtain 9.4. You must keep in your possession all replaced parts until the dealer Mercedes-Benz South Africa (Pty) Ltd. of the
the authorisation stipulated in paragraph 9.1. from Mercedes-Benz has reimbursed you for the costs of the emergency work. 10.2. Cancellation nature and extent of the emergency work or
South Africa (Pty) Ltd., you may proceed to have only that emergency Subject to any other right of cancellation or other remedy damage caused, or to be caused to the vehicle
work carried out, which is absolutely necessary to put the vehicle 9.5. The dealer’s liability to reimburse you for emergency work shall be afforded to Mercedes-Benz South Africa (Pty) Ltd. elsewhere in (as the case may be), and the costs of repairs
in safe running order, and you shall, as soon as possible thereafter, limited to the lesser of the actual cost of such emergency work as this document or by law, Mercedes-Benz South Africa (Pty) Ltd. thereto, as provided for paragraphs 9.1., 9.2. or
inform Mercedes-Benz South Africa (Pty) Ltd. as to the nature and reflected in the tax invoice referred to in paragraph 9.3.1., or the shall, in its sole and absolute discretion, have the right either 8.11.1.1. respectively.
extent of such emergency work and the costs thereof. costs which would have become payable if a dealer were to have to cancel the terms contained in this document or to refuse
effected such emergency work. payment of its contributions as provided in paragraph 4, 5 and 6 10.2.5. You failing to inform Mercedes-Benz South Africa (Pty)
9.3. You will be responsible for settling the account of the hereof in the event of: Ltd. of the disposal or loss of the vehicle as provided
workshop in respect of all emergency work carried out to the vehicle. for in terms of paragraph 8.11.2.3. (page 20).
The dealer shall reimburse you the amount referred to in paragraph 10.2.1. The vehicle not having been maintained, repaired or
9.5. upon presentation of the following documentation: serviced as prescribed in the vehicle’s service schedule. 10.2.6. You failing to use the vehicle solely in accordance
with the application, or committing a material
10.2.2. A
ny alteration or modification made to the vehicle breach of any other term of this document.
without the prior written consent of Mercedes-Benz
South Africa (Pty) Ltd. and/or any accessory, part or
equipment, not approved by Mercedes-Benz South
Africa (Pty) Ltd. having been fitted to the vehicle.
21 22
703267 MBSA Warranty Book V3.indd 21-22 2012/12/13 1:41 PM10.2.7. Y ou failing to make the vehicle available to a dealer for repairs 10.6. Liability 10.7.2. In the case of the optional PremiumDrive Plans, at the 10.10. Non-variation
within a reasonable time after he has learnt of the recall of the Subject to your fulfilment of your obligations contained in this earlier of the date of expiration of the extended period of No alteration, or variation or cancellation of any of the terms
vehicle through a recall campaign run by Mercedes-Benz South document, and subject to the provisions of paragraph 7.1.15., coverage, or on the date when the terms and conditions and conditions of this document shall be of any force or effect
Africa (Pty) Ltd. in order to repair critical safety components Mercedes-Benz South Africa (Pty) Ltd. will be liable for all contained herein are cancelled in terms of the provisions unless reduced to writing and signed by Mercedes-Benz South
of the vehicle. consequential damages caused, whether directly or indirectly, contained herein. Africa (Pty) Ltd. or you, or your duly authorised representatives.
to any other part and/or component of the vehicle and which
The effective date of the cancellation of the terms and is attributable to any defective part and/or component of the It is specifically agreed between the parties from date 10.11. Non-waiver
conditions as set out herein shall be the date of the vehicle, covered in terms of this document. Mercedes-Benz of termination, the obligations of Mercedes-Benz South No latitude, extension or other indulgence, which may be
occurrence of the event, giving rise to Mercedes-Benz South Africa (Pty) Ltd. will not be liable to you in the event of your Africa (Pty) Ltd. shall lapse. granted by either party to the other in respect of any obligation
South Africa (Pty) Ltd.’s right of cancellation, or any such failure to fulfil any of your obligations in terms of this document, hereunder, shall operate as a waiver or novation of, or otherwise
later date as Mercedes-Benz South Africa (Pty) Ltd. shall if such failure is caused on account of an event of force majeure 10.8. Entire Agreement affect any of the grantor’s rights in terms hereof, or preclude
stipulate in the notice of cancellation forwarded to you. or any other reason whatsoever. Mercedes-Benz South Africa The terms and conditions contained in this document constitute the grantor from enforcing at any time without notice, the strict
(Pty) Ltd. will not be liable to you or a third party for any other the entire undertaking between Mercedes-Benz South Africa and punctual compliance by the other party with each and every
10.3. Effect of Cancellation consequential damage(s), howsoever caused, which may fall (Pty) Ltd. and you in relation to the servicing and maintenance obligation of that party in terms of this document.
Upon cancellation of the terms and conditions contained herein, outside the extent of cover defined in this paragraph. of the vehicle.
all of Mercedes-Benz South Africa (Pty) Ltd.’s obligations in terms 10.12. Authority to Sign
hereof shall cease. Any refunds payable will be subject to the 10.7. Term 10.9. Arbitration By signing the signatory thereto warrants and represents that he
provisions of paragraph 8.11.2.3. The terms and conditions contained herein shall commence on Any dispute between Mercedes-Benz South Africa (Pty) Ltd. is authorised to sign this document and that all information is
date of signature hereof, alternatively, in the event of the optional and you regarding any matter arising out of this document correct. In the event of the owner challenging the authority of the
10.4. Validity of any provision of this document is held to be invalid, PremiumDrive Plans on the date of receipt of payment, and shall shall be submitted to arbitration by an arbitrator, mutually signatory to sign the said on your behalf, or in the event of any
unenforceable or illegal for any reason, the terms and conditions as terminate: agreed upon between Mercedes-Benz South Africa (Pty) information set out in the said being incorrect as envisaged in
contained herein shall remain otherwise in full force apart from such Ltd. and you, within fourteen days of request by either paragraph 8.11.2., then, at the election of Mercedes-Benz South
provision, which shall be deemed deleted. 10.7.1. In the case of PremiumDrive at the earlier of the date of party, and failing agreement, an arbitrator appointed by the Africa (Pty) Ltd., Mercedes-Benz South Africa (Pty) Ltd. shall be
expiration of the period of coverage, or on the date when President of the Law Society of the Northern Provinces. The entitled either to cancel the terms and conditions contained in
10.5. Law Applicable the terms and conditions of this document are cancelled in arbitration shall be held in Pretoria in an informal manner, on such this document, or to hold the signatory personally liable, jointly
The terms and conditions contained in this document shall be terms of the provisions contained herein basis as the arbitrator may determine, with a view to deciding the and severally with the owner for all your obligations arising from
governed in accordance with the laws of the Republic of South matter as expeditiously as possible. the terms and conditions of this document.
Africa.
23 24
703267 MBSA Warranty Book V3.indd 23-24 2012/12/13 1:41 PM11. Glossary
10.13. Notices Each party hereby chooses as its physical address for all In this document unless the context requires otherwise, the following 11.5. “Dealer” shall mean a dealer appointed by Mercedes-Benz South
All notices required to be given in terms thereof shall be in writing, purposes in terms hereof the under mentioned address expressions shall have the following meanings assigned to them and Africa (Pty) Ltd. as an authorised Mercedes-Benz dealer in the
which shall include communication by means of fax or electronic alongside its name: similar expressions shall have corresponding meaning: territory.
communication. A notice given by one party to the other shall be
presumed to have been received by the addressee: 10.13.3. Mercedes-Benz South Africa (Pty) Ltd. at Wierda Road 11.1. “Application“ shall mean the permitted use and/or purpose for 11.6. “Extended period of coverage” shall mean the stipulated period or
(R576/M10 West), Zwartkop, Centurion. which the vehicle has been designed and manufactured, having distance (whichever occurs first) as specified in the certificate for
10.13.1. On the same day, if delivered by hand or transmitted regard to manufacturer specifications and/or to which the vehicle which the vehicle shall enjoy the optional PremiumDrive Plans in
by electronic mail to the addressee at the appropriate 10.13.4. Your physical address stipulated in the certificate. may be put during the period of coverage and the extended period terms of the provisions of this document.
address stipulated in the owner/vehicle details Each party shall be entitled to change its physical address of coverage.
(page 29-34). by giving written notice to that effect to the other party, 11.7. “Force majeure” shall mean any act, omission or circumstance
provided that such new address is not a post restante or 11.2. “Approved paint and panel shop” shall mean a paint and panel over which a party could not reasonably have exercised control.
10.13.2. Or on the seventh day after posting, if sent by prepaid private bag address, and is located within the territory. shop approved and/or recommended by Mercedes-Benz South
registered post to the addressee at the appropriate Africa (Pty) Ltd. in its sole and absolute discretion from time to 11.8. “Full maintenance plan” shall mean a maintenance plan similar to
address stipulated in the owner/vehicle details (page time. PremiumDrive with the distinction that no contribution is payable
29-34). by you.
11.3. “Booklet” shall mean the Warranty & PremiumDrive booklet as
supplied in the vehicle, signature of which by the owner shall be 11.9. “PremiumDrive” shall mean the standard manufacturer’s
deemed as an acceptance of the terms and conditions of the maintenance and service benefits, which are offered by Mercedes-
Warranty, PremiumDrive and the optional PremiumDrive Plans Benz South Africa (Pty) Ltd. to the owner of a vehicle for a period
selected by you (as the case may be). of six years or 100 000km (whichever occurs first).
11.4. “Mercedes-Benz” shall mean Mercedes-Benz South Africa (Pty) 11.10. “Motor sport” shall mean the vehicle being used, without
Ltd. and where the context so requires, also its duly authorised limitation, in any competitive sport, contest, trial racing, rally,
representatives or employees, being the duly authorised distributor or any other form of a competitive event, which shall have as a
of Mercedes-Benz. common denominator, time trials or the element of competing
against time or any other vehicle whether by agreement, challenge
25 26
703267 MBSA Warranty Book V3.indd 25-26 2012/12/13 1:41 PMor enticement. Recreational activities and/or adventure trails to any country outside the territory, services and products as
where the aforesaid common denominator is not present shall be contemplated in this document shall only be available to you in the
excluded. event of you agreeing to make the vehicle available for services
and repairs to a dealer situated within the territory. With regards to
11.11. “Optional PremiumDrive Plan” shall mean (in addition to the Roadside Assistance, The Kingdom of Swaziland and The Kingdom
benefits afforded by PremiumDrive relating to the vehicle), such of Lesotho will be regarded as being included.
additional optional benefits provided to you by Mercedes-Benz
South Africa (Pty) Ltd. in respect of that vehicle as more fully 11.16. “Vehicle” shall mean the Mercedes-Benz passenger vehicle
detailed in paragraph 6, which optional benefits, when selected manufactured and/or distributed by Mercedes-Benz South
by you, shall become operative when you have paid the amount Africa (Pty) Ltd. and originally purchased in the territory, which
quoted by Mercedes-Benz South Africa (Pty) Ltd. to the dealer. is described in the booklet issued in respect thereof, and which
is covered by PremiumDrive, and which qualifies in terms of the
11.12. “Owner/you/your” shall mean yourself or such party identified provisions of this document for those optional PremiumDrive Plans
by yourself as being the owner of the vehicle in the booklet, and selected by you.
(where the context so requires) your/his/her successor(s)-in-title.
11.17. The singular shall include the plural and vice versa.
11.13. “Period of coverage” shall mean the stipulated period of six years
or 100 000km (whichever occurs first) for which the vehicle shall 11.18. Any word shall be deemed not to be gender specific.
enjoy the benefits of PremiumDrive in terms of the provisions of
this document. 11.19. A reference to a natural person shall include juristic persons and
vice versa.
11.14. “Service schedule” shall mean specific prescribed tasks to
be performed by a dealer in respect of the applicable service 11.20. The paragraph headings have been inserted for convenience only,
category selected by you, which service schedule shall be updated and shall not be taken into account in interpreting the terms and
by Mercedes-Benz South Africa (Pty) Ltd. from time to time. conditions contained in this document.
11.15. “Territory” shall mean the Republic of South Africa, Republic of
Botswana and Republic of Namibia. In the event of a vehicle being
purchased within the territory and subsequently being exported
27 28
703267 MBSA Warranty Book V3.indd 27-28 2012/12/13 1:41 PM12. Owner/Vehicle Details
VEHICLE DETAILS
VEHICLE DESCRIPTION V.I.N. NUMBER
Mercedes-Benz South Africa ENGINE NUMBER VMS NUMBER
DATE
A Daimler Company FIRST REGISTRATION/YEAR MODEL PURCHASED
REGISTRATION NUMBER CURRENT KM
PRODUCT DESCRIPTION
Product Description
PremiumDrive First Owner Permission to Market?
(Please select)
OWNER DETAILS
DATE YES
PremiumDrive
TITLE INITIALS FIRST NAME LAST NAME NO
COMPANY/ORGANISATION NAME (IF APPLICABLE)
TERMS & CONDITIONS
ID PASS
ID TYPE COMP ORG ID NO/PASSPORT/COMPANY/ORGANISATION REG NO 1. I, by signature hereof, agree to the terms and conditions as contained in the Warranty and PremiumDrive Booklet, and if applicable, the optional PremiumDrive Plan selected by myself.
TELEPHONE NUMBER HOME WORK CELL 2. I further acknowledge and agree that the Warranty, PremiumDrive and the optional PremiumDrive Plan are transferable to the subsequent owner of the Vehicle and that I will under no
circumstance be entitled to any pro rata refund, except under circumstances in terms of paragraph 8.11.2.3. of Warranty & PremiumDrive Booklet. Such refunds can only be requested by the
transacting dealer who sold the optional Maintenance Plan initially.
CUSTOMER VAT REG. NUMBER
3. I confirm that all the information supplied, whether by my own handwriting or not, is true and correct.
ADDRESS LINE 1 4. The quote is only valid for 7 days from the date of issue and subject to the existence of a valid contract of sale. Upon acceptance of the quotation by the customer all the information shall be
POSTAL ADDRESS
validated as per paragraph 5.
ADDRESS LINE 2 ADDRESS LINE 3 5. Confirmation of the quote and validation of data provided by the customer will then be performed, if any of the information provided is contrary to the terms of the optional PremiumDrive
Plan selected the quote will be deemed to be invalid and no obligation will rest upon MBSA or the dealer who acts on behalf of Mercedes-Benz South Africa (Pty) Ltd. to convert the quote into
SUBURB POSTAL CODE a maintenance certificate.
6. And upon acceptance of the risk by MBSA, an invoice will be issued to the customer to effect payment as per quotation.
PROVINCE COUNTRY 7. Payments are to be made directly to the transacting dealer who acts on behalf of Mercedes-Benz South Africa. MBSA reserves the right not to accept any liability if full payments are not
effected by the customer, payments will only be accepted from the customer upon receipt of the invoice.
ADDRESS LINE 1 8. Customers are informed that no payments should be effected to the dealerships in any form prior to receiving a proper invoice, and in instances where payment was effected without a
PHYSICAL ADDRESS
proper invoice MBSA reserves the right not to honour the transaction.
ADDRESS LINE 2 ADDRESS LINE 3 9. PremiumDrive contract will only be valid once the quotation has been converted into a maintenance certificate.
10. Mercedes-Benz South Africa (Pty) Ltd. shall be entitled to cede the rights and obligations to a 3rd party.
SUBURB POSTAL CODE 11. Mercedes-Benz South Africa (Pty) Ltd. reserves the right, at its discretion, to set off its financial obligation in terms of this contract against an appropriate financial asset.
PROVINCE COUNTRY
OWNER DATE SIGNATURE
DEALER DETAILS FULL NAME OF OWNER
DEALER DETAILS BRANCH
REPRESENTATIVE DATE SIGNATURE
SALES PERSON TEL.( ) FULL NAME OF AUTHORISED REPRESENTATIVE
29 30
703267 MBSA Warranty Book V3.indd 29-30 2012/12/13 1:41 PMVEHICLE DETAILS
VEHICLE DESCRIPTION V.I.N. NUMBER
Mercedes-Benz South Africa ENGINE NUMBER VMS NUMBER
DATE
A Daimler Company FIRST REGISTRATION/YEAR MODEL PURCHASED
REGISTRATION NUMBER CURRENT KM
PRODUCT DESCRIPTION
PremiumDrive Second Owner Product Description
Permission to Market?
OWNER DETAILS (Please select)
DATE YES
PremiumDrive
TITLE INITIALS FIRST NAME LAST NAME NO
COMPANY/ORGANISATION NAME (IF APPLICABLE)
ID PASS TERMS & CONDITIONS
ID TYPE COMP ORG ID NO/PASSPORT/COMPANY/ORGANISATION REG NO
1. I, by signature hereof, agree to the terms and conditions as contained in the Warranty and PremiumDrive Booklet, and if applicable, the optional PremiumDrive Plan selected by myself.
TELEPHONE NUMBER HOME WORK CELL 2. I further acknowledge and agree that the Warranty, PremiumDrive and the optional PremiumDrive Plan are transferable to the subsequent owner of the Vehicle and that I will under no
circumstance be entitled to any pro rata refund, except under circumstances in terms of paragraph 8.11.2.3. of Warranty & PremiumDrive Booklet. Such refunds can only be requested by the
CUSTOMER VAT REG. NUMBER transacting dealer who sold the optional Maintenance Plan initially.
3. I confirm that all the information supplied, whether by my own handwriting or not, is true and correct.
ADDRESS LINE 1
POSTAL ADDRESS 4. The quote is only valid for 7 days from the date of issue and subject to the existence of a valid contract of sale. Upon acceptance of the quotation by the customer all the information shall be
validated as per paragraph 5.
ADDRESS LINE 2 ADDRESS LINE 3
5. Confirmation of the quote and validation of data provided by the customer will then be performed, if any of the information provided is contrary to the terms of the optional PremiumDrive
Plan selected the quote will be deemed to be invalid and no obligation will rest upon MBSA or the dealer who acts on behalf of Mercedes-Benz South Africa (Pty) Ltd. to convert the quote into
SUBURB POSTAL CODE a maintenance certificate.
6. And upon acceptance of the risk by MBSA, an invoice will be issued to the customer to effect payment as per quotation.
PROVINCE COUNTRY 7. Payments are to be made directly to the transacting dealer who acts on behalf of Mercedes-Benz South Africa. MBSA reserves the right not to accept any liability if full payments are not
effected by the customer, payments will only be accepted from the customer upon receipt of the invoice.
ADDRESS LINE 1
PHYSICAL ADDRESS 8. Customers are informed that no payments should be effected to the dealerships in any form prior to receiving a proper invoice, and in instances where payment was effected without a
proper invoice MBSA reserves the right not to honour the transaction.
ADDRESS LINE 2 ADDRESS LINE 3
9. PremiumDrive contract will only be valid once the quotation has been converted into a maintenance certificate.
10. Mercedes-Benz South Africa (Pty) Ltd. shall be entitled to cede the rights and obligations to a 3rd party.
SUBURB POSTAL CODE 11. Mercedes-Benz South Africa (Pty) Ltd. reserves the right, at its discretion, to set off its financial obligation in terms of this contract against an appropriate financial asset.
PROVINCE COUNTRY
OWNER DATE SIGNATURE
DEALER DETAILS FULL NAME OF OWNER
DEALER DETAILS BRANCH
REPRESENTATIVE DATE SIGNATURE
SALES PERSON TEL.( ) FULL NAME OF AUTHORISED REPRESENTATIVE
31 32
703267 MBSA Warranty Book V3.indd 31-32 2012/12/13 1:41 PMYou can also read
