2022 Sustainability - Miller Environmental Corporation
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2022 Sustainability Report
2022
Sustainability
Report
1
Ta b l e o f C o n t e n t s
Letter From Executive Management 4 Health & Safety 34
Miller Highlights 6 Training As A Sustainable Value
About Us 8 Emergency Response Preparedness
Certificates & Memberships The Miller Team 38
Communicable Diseases Management Plan Having “Fun” As A Value
This report covers Miller Environmental Corporation’s sustainability initiatives from 2021. All Sustainability Priorities Safety As A Life Commitment
sustainability goals are allocated with target dates that have been committed to by the executive management team. Our Operation 16 Tuition Bursaries
Emergency Spill Response Social Responsibility 46
Economic Sustainability Commitment to Community
Research & Development Donations & Sponsorships
Environmental Footprint 24 Renaming Of The MEC
GHG Emissions
GHG Reduction Strategies
Natural Resource Monitoring
Natural Resource Management
2022 Sustainability Report
Letter from Executive Management Letter from Executive Management
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2022 Sustainability Report
Miller 2021 Highlights
Increased Commitment to Charitable Donations
Financial philanthropic investment in community and charitable causse is a critical component of fostering a
culture of social responsibility. To honour this commitment, Miller has dedicated a 1.5 % pretax profit as a budget
expense line as of 2021.
Installation of an Odour Monitoring Management System
To enhance Miller’s ability to better monitor and control nuisance emissions in order to maintain our value
commitment to the community, Miller has installed a state of the art gaseous odour detection system. This
system exceeds any licensing or regulatory requirements.
Implementation of an Incident Command System
Our priority is the health and safety of our employees, contractors, visitors and community. The Incident
Command System (ICS) has been implemented as part of Miller’s preparedness plan due to the emergency risk
potential and the likelihood of outside agencies participation.
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2022 Sustainability Report
About Us
Vision
To be recognized as a trusted provider of
sustainable environmental waste and
process solutions.
Miller Environmental Corporation (Miller) is 100 % Canadian owned company, focused on managing every aspect
of hazardous and industrial waste. For more than 27 years, Miller has provided comprehensive environmental Mission
management solutions to a wide range of industry and public sector organizations delivering on-time and on
To provide innovative and accountable
budget service to our clients. environmental management solutions that
advance an environmentally sustainable
We provide sustainable industrial waste management services to a wide range of industries and have become world.
one of the largest waste treatment and processing companies in Western Canada. Miller operates a licensed
hazardous waste treatment and disposal facility in Manitoba, providing final treatment, recycling and disposal
Core Values
options to our clients.
Our core values define what we stand for,
how we conduct ourselves and how we
Miller has evolved into complete solutions organization with the ability to internally address customer needs and
interact with colleagues, customers,
concerns not only pertaining to the collection and disposal of their industrial waste, but also regarding safety and
shareholders and others.
health, regulatory issues, site remediation and emergency response requirements.
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2022 Sustainability Report
Certifications & Memberships
Canadian Manufacturers & Construction Safety Commitment To Opportunity, ISO 9001, 14001 & Manitoba Chamber of Manitoba Environmental Manitoba Trucking Winnipeg Chamber of
Climate Smart Certified
Exporters Association of Manitoba Diversity & Equity 45001 Commerce Industries Association Association Commerce
3 Years Certified Membership Since 2014 Membership Since 2019 Membership Since 2022 3 Certified Standards Membership Since 2003 Membership Since 2005 Membership Since 2016 Membership Since 2013
Quality Manage men t Syste ms
Environ me nta l Manage men t Syste m The Winnipeg Chamber of
Climate Smart helps small and Canadian Manufacturers & The Construction Safety Commitment to Opportunity, Manitoba Chamber of The MEIA works to The Manitoba Trucking
Occu pationa l Hea lth & Safety
medium sized businesses Exporters (CME) has been Association of Manitoba is a non Diversity and Equity is a Mana gement System Commerce represents all advance environmental Association exists to Commerce is committed to
create a greenhouse gas advocating for and representing -profit organization run by and Chamber community movement businesses with a mission and clean technology develop and maintain a building a city where
inventory, then devise a carbon member interests to help for the building construction guided by a diverse group of The International to champion sustainable opportunities in Manitoba safe and healthy business industry prosperity and
emissions reduction plan to businesses grow. industry in Manitoba. local community leaders and Organization for economic development and through networking, environment for its community wellness grow.
take action and make change. organizations that are dedicated Standardization is an foster a business -friendly education and support for industry members.
to creating more inclusive international standard - climate. its members.
workplaces. setting body.
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2022 Sustainability Report
Communicable Disease Prevention Plan
Miller has continuously encouraged and supported all initiatives in helping to mitigate COVID-19. During this
pandemic we have followed all Public Health guidelines and supported our clients to do the same. We have
remained vigilant and have adapted to new strategies over the last two years which have allowed us to continue
providing our essential services.
The current pandemic has highlighted the need for a communicable disease prevention
plan to ensure the health and safety of our workers from communicable diseases.
Examples of key strategies from the communicable disease prevention plan include:
Improved Procedures for Illness Reported in the Workplace
Paid Sick Leave
Sanitization Practices
Investment in medical grade respiratory protection
Review of occupancy density and critical task rotation planning
Improved HVAC investment
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2022 Sustainability Report
Sustainability Priorities Sustainable Development
Broadly defined as ‘development which meets the
needs of the present without compromising the
ability of future generations to meet their own
Advancement in hazardous waste management to further protect people and the environment.
needs’.
Environmental, social and economic sustainability
As a leader in hazardous waste industry, our sustainability priorities are focused in an effort to create a are the three pillars that provide a balanced
significant impact for our team, clients and the community at large. approach for reaching true sustainability.
Our Sustainability Priorities Environmental Sustainability
Commitment of capital in the pursuit to develop economically viable and ecologically sound waste Protecting, maintaining and developing natural
resources to minimize environmental degradation
processing.
and depletion.
Investment in research and development.
Social Sustainability
Reduction in greenhouse gas emissions and continual improvement of our natural resource management.
Accountability and support to encourage community
Dedication to ensuring diversity in hiring and equality in opportunity. opportunities that improve quality of life.
Economic Sustainability
Miller’s sustainability priorities are focused on a balanced approach to seek and maintain true sustainable Maintaining financial stability with continual growth
development. to pursue longevity.
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2022 Sustainability Report
Our Operation Waste Material
Waste material is any product that is unwanted
or unusable after primary use. At this stage
there are three options for the waste material.
It can be reused, recycled or sent for disposal.
Miller’s priority is the pursuit to develop economically viable Reusing
and ecologically sound waste processing. One of the ways we Reusing is the practice of utilizing a waste
do this is my limiting the addition of virgin chemicals in the material multiple times for either the intended
waste treatment process. We accomplished this by repurposing purpose or to fulfill a new function.
waste as treatment reagents for other waste streams. This
allows us to remove unnecessary inputs resulting in a smaller Recycling
volume of outputs creating an overall more sustainable process. Recycling is the practice of converting waste
materials into new products.
Over the last three years Miller has an average of reusing or recycling approximately 55% of the waste we Disposal
Disposal is the practice of sending waste
receive.
materials for destruction or into final storage
as an unavailable resource.
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2022 Sustainability Report
Emergency Spill Response
In 2021 Miller’s team was called out 48 times to assist with emergency spill response. Miller proudly removed
approximately 1,000,000 kg of contaminants from the environment using the best practices for active emergency
spill response. Miller’s team of highly trained response specialists are on call 24/7 and respond to release events
ranging from flammable liquids to corrosive and reactive chemicals.
Preventative Cleaning Services
Since the beginning of the pandemic Miller has offered our clients professional cleaning services using
electrostatic chemical applications that are CDC approved for the disinfection against SARS-CoV-2, the virus that
causes COVID-19. Our highly trained personnel are able to respond to COVID 19 impacted companies in order to
provide a deeper clean with a heightened response level.
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Economic Sustainability
Miller’s business philosophy is anchored by a commitment to continuous capital investment to promote
sustainability. Over the previous five years Miller has invested;
• 56% of pre-tax profit in process and capacity improvement.
• 18% of pre-tax profit on health, safety and environmental improvement.
• 4% investment in R&D.
This investment has resulted in doubling of revenue and a 2.25x increase in the 5 year average pre-tax profit.
20 212022 Sustainability Report
Research & Development Leachate Treatments and Metal Recovery
Miller’s is an industry leader in our commitment to R&D. Our ability to formulate specific chemistries to treat
complex and challenging contaminants in waters, soils, hazardous sludges, and solids differentiates us from
our competitors. This ongoing commitment has earned us the reputation of being a technical leader amongst
hazardous waste processing facilities in Canada.
Focus Areas:
Biological Treatment Technologies
Corrosives Neutralization
Leachate Phytoremediation
Solids Stabilization
Sulphate Management
Advance Oxidization
22 232022 Sustainability Report
Environmental Footprint Greenhouse Gas Emissions (GHG)
Are gases that trap heat in the atmosphere. The
significant increase of GHG’s in the atmosphere
are causing global warming, that contributes to
world wide climate changes.
In 2018 Miller teamed up with Climate Smart for training and support with the creation of a greenhouse gas
Scope 1: includes direct GHG emissions from
(GHG) inventory and reduction plan. As of 2021 Miller has collected and analyzed three years of data on GHG
sources that are owned or controlled by the
emissions. Reporting years include 2017 (baseline), 2018 and 2019 emissions from scope 1 and scope 2
reporting company or organization
parameters. Miller’s partnership with Climate Smart will continue to capture both 2020 and 2021 reporting
years.
Scope 2: includes indirect GHG emissions from
purchased electricity and purchased heat.
In addition to tracking and reducing our GHG emissions, it is important to also consider the type of natural
resources Miller protects and relies on. Air, water and land are vital components needed to maintain an
Electric Forklift
Scope 3: includes indirect GHG emissions that
ecosystem. That is why Miller has identified natural resource management as a priority to ensures everyone has
are consequences of the reporting company’s
access to sustainable future resources. Further more Miller evaluates the use of these resources to maximize
Miller has relaced 90% of our propane powered operations but occur at sources owned by
their potential and divert them for alternative uses to prevent them from becoming a waste product.
Forklift Fleet with electric Forklifts another company
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G H G E m i s s i o n s Tr e n d i n g
Since the baseline year of 2017 our analysis
shows that total emissions have increased
evenly with the business growth and
development. The initiatives that have been
implemented to reduce greenhouse gases Miller’s reduction in greenhouse gas from 2017 to 2019 is equivalent to removing 30 gasoline-powered passenger
have allowed Miller to maintain the emission vehicles from the road for 1 year!
rate per thousand tonnes of material received
(see graph).
Specifically Miller has show reductions in
greenhouse gas emission from heating,
equipment & transport and electricity.
26 Source: EPA Greenhouse Gas Equivalencies Calculator 272022 Sustainability Report
GHG Reduction Strategies
Miller has taken measures to reduce our greenhouse gas emissions through corporate initiatives, capital
upgrades and behavioral changes throughout the company. Listed below are examples of these reductions:
All lightbulbs in the offices and processing buildings were upgraded to LEDs. 2019 - 2021
Educating staff and adjusting programmable settings to turn off or go to standby
2021
monde when tools and equipment when not in use (i.e. monitors, lights, etc.)
New parking lot constructed to included electric vehicle charging capacity. 2021
Employees teleconferencing to minimize unnecessary business travel. 2021
Replaced overhead doors to increase the thermal insulating value. 2020
Installed power conditioning systems to optimized power and control power
2020
anomalies .
Pumps and compressors resized and updated reducing unnecessary power usage. 2019 - 2020
Upgraded office blinds to energy efficient cellular shades 2019
GPS Equipment monitoring to target idle reduction management. 2019
28 292022 Sustainability Report
Natural Resource Monitoring
Miller diligently monitors air quality, surface water, ground water and soil to
ensure our operational practices do not negatively impacting the
surrounding environment.
Odour Monitoring
In 2021 Miller invested in a new monitoring management system to
continuously track and detect odours and air pollutants found onsite.
The system monitors the following:
Odour Intensity
Hydrogen Sulfide
Ammonia
Volatile Organic Compounds (VOCs)
30 312022 Sustainability Report
Natural Resources Management
In addition to the GHG and Fossil Fuel reduction strategies previously noted, Miller has taken measures to
improve our efficiency with natural resources through corporate initiatives, capital upgrades and behavioral
changes throughout the company. Listed below are examples of these reductions:
Installed outdoor air and odour monitoring stations throughout the facility. 2021
Digital communication upgrades to reduce paper consumption. 2021
Whiteboard walls installed to foster group cooperation while reducing paper
2021
consumption.
HVAC improvements in processing buildings 2020-2021
Onsite tote (container) cleaning and recertification. 2019
32 332022 Sustainability Report
Health & Safety
“Every Miller employee should be proud of the effort and dedication that each of you have made in our pursuit of
Safety is Miller’s top priority and primary core value as
realizing our outstanding safety culture. It is Miller’s goal, and truly the expectation of each and every one of us, that
demonstrated by our Total Recordable Incident Rating (TRIR).
every employee has a safe workplace and goes home to their family healthy at the end of each day. Safety, and the
Our safety program strives to protect the safety of all
realization of a safe workplace, takes continuous vigilance, dedicated participation and disciplined execution of our
stakeholders, including that of our employees, clients, and the
safety program and philosophy. Please congratulate yourselves for a job well done, but let’s keep our focus and our eye
community.
on the ball and make everyday a safe day”.
In April of 2018 Miller implemented a new safety management
system based on a of behavior based safety philosophy. This - Paul Bauer
system requires the continual hazard-risk assessment process Vice President & General Manager
to be used by anyone performing work. One of the main reasons
that our safety management system has been successful is
because it is designed to fully engage the entire workforce in
driving and guiding their own safety. By having all levels of the
workforce actively engaged in the safety process, the goal of
eliminating the occurrences of unsafe behaviors are realized.
34 352022 Sustainability Report
Tr a i n i n g A s A S u s t a i n a b l e V a l u e Emergency Response Preparedness
Incident Command System
Miller has an extensive training program for all positions within the organization. The level and type of training is Our priority is the health and safety of our employees, A standard on site command and control
specific to an individuals job duties and responsibilities. contractors, visitors and community. The Incident Command system used to manage
System (ICS) has been implemented as part of Miller’s emergency incidents and planned
Green Hand Program preparedness plan due to the emergency risk potential and the events.
Miller’s onboarding program for new employees (Green Hand Program) ensures likelihood of outside agencies participation.
that individuals with less than 90 days experience are identified, adequately In 2021 Miller committed to the company wide role out of ICS
supervised, trained and managed to prevent injury to themselves or others, for emergency response situations. All Miller staff were trained
property damage or environmental harm. for their role within ICS to ensure their preparedness in the
Identifying green hands prevent co-workers from making potentially dangerous event of an emergency.
assumptions about the green hand workers’ experience or skills. The green hand A scenario based training plan has been implemented to use
program is a part of an overall strategy for supervisors, coworkers and ICS in addition to practicing responses to various types of
management to ensure the green worker is aware of legislated occupational health emergencies. These efforts are to reinforce the learnings that
and safety rights and obligations, reporting procedures, and the full extent of the were provided in the training and to create continuous
hazards associated with their tasks and work space improvement.
36 372022 Sustainability Report
T h e M i l l e r Te a m
.
Daniel Cuthbert Dave Howes Joel Carlson Judy Barnabe Miller’s greatest assets are the experience and knowledge of our employees. The extensive knowledge of
Health & Safety Manager Director of Regulatory Affairs Sales & Marketing Manager Controller
environmental regulations, guidelines, and industry best practices makes Miller a true leader in the industry.
Our Miller team is comprised of 75 highly trained personnel, specialized within the hazardous waste industry.
The team is made up of:
• Project Managers • Regulatory Experts
• Project Coordinators Engineers • Chemists
Paul Bauer (Civil, Mechanical, Chemical)
• Safety Professionals
Vice President & General Manager
• Technicians
• Environmental Scientists
Sharon Turcan William Shannon Yolo Ortiz Yuri Simkin
Human Resources Manager Projects General Super Intendant Operations Manager Plant & Maintenance Superintendent
38 392022 Sustainability Report
Commitment to Diversity and Development
The 2016 Canadian Census shows that 16.7% of Manitoba’s working population (15 years and older) are
identified as a visible minority. In comparison, Miller’s overall BIPOC representation is 14.7%, with 22%
representation on our senior management team. Miller recognizes that we must remove systemic barriers
faced by the BIPOC community. To this end, Miller is a proud member of the Winnipeg chamber CODE
(commitment to opportunity diversity and equity) coalition.
Historically the waste industry has been a male dominant profession. We are proud to say that as of 2021
women account for 30% of our team members. Further more women represent 33% of our senior management
team.
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Having “Fun” As A Value
Having fun is an important part of making a
welcoming and collaborative workplace for
everyone. Miller encourages this value through
events such as our bi-annual employee
appreciation celebrations, safety lunches,
recognition prizes and service recognition
celebration on milestone anniversaries, 5, 10,
15, 20 and 25 years.
Promoting teamwork through a positive and
collaborate work culture is important to Miller
because this type of work cooperation is how
businesses grow and achieve their sustainability
priorities.
42 432022 Sustainability Report
Safety As A Life Commitment Tu i t i o n B u r s a r i e s
Miller has a long standing belief and commitment to education. To foster this commitment Miller provides
Miller actively promotes safe practices outside of the workplace, for example: annual funding through bursaries for any team members children that are attending a post secondary
institution.
We are excited to announce that we were able to support six student in their aspirations for furthering their
Winter Tire Incentive education!
The benefits of winter tires include better traction, the resistance of vehicle hydroplaning, superior braking,
and snow maneuvering. Keeping in mind the health and safety of the Miller team as well as their families,
Miller launched a Winter Tire Incentive Program. 2021 $6,000
Flu Shot Incentive
The benefits of receiving a flu shot are critical to minimize the strain on an already overburdened health care 2020 $2,000
system and to help protect yourself and your family from getting the flu. Employees took these additional
measures received an incentive.
2019 $4,000
44 452022 Sustainability Report
Social Responsibility
EVERY CHILD
Miller actively participated in the first Truth and Reconciliation Day on September 30th, 2021 to honour the lost
MATTERS
children and survivors of residential schools, their families and communities.
On September 30th we commemorated this historical day by:
National Day for Truth and Reconciliation
• Providing all team members with orange shirts purchased from a 100% Indigenous owned and a locally
September 30, 2021 marked the first National Day for
operated business in Manitoba.
Truth and Reconciliation. The creation of this federal
• Flags were lowered to half mast.’ statutory holiday was through legislative amendments
• A 2 minute 15 second moment of silence at 2:15 p.m. to honour the discovery of 215 Indigenous made by Parliament.
children found on the grounds of a former residential school in Kamloops, BC. Public commemoration of the tragic and painful
• Throughout the day TV monitors played videos about the origins of orange shirt day and the history of history and ongoing impacts of residential schools is
residential schools in Canada. a vital component of the reconciliation process.
- Government of Canada
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Commitment to Community
Community Liaison Committee
Miller entered into an agreement (January 1996) with the Rural Municipality of Montcalm to ensure that the
community remained involved in the development and operation of the facility. The council of the RM selects
members of the community to sit on a “Community Liaison Committee” (CLC) which meets regularly with Miller
to ensure that the RM remains apprised of activities and operations of the facility. This initiative provides for
complete transparency between Miller and our neighbors to address any concerns of having a hazardous waste
treatment facility in their community.
Vendors
Miller is committed to supporting local vendors to help grow and support our local economy. Local business are
always given preference when sourcing out contractors, supplies and services. For 2021, 80% of Miller’s vendor
spend was local vendors.
48 492022 Sustainability Report
Philanthropy
Philanthropic support of in community initiatives and charities is a critical component of fostering a culture of
social responsibility. To honour this commitment, Miller has dedicated a 1.5 % pre-tax profit as a budget expense Steps for Life
line as of 2021.
Miller is proud to have supported the following community initiatives and charitable organizations in 2021.
Arnaud Playground Structure Morris High School Scholarships
Cancer Care Manitoba Morris Stampede
Deb Tardiff Scholarship Fund RM of Montcalm
École Régionale Saint-Jean-Baptiste Scholarships St Jean Fire Department
Friends of Ostomates Worldwide St. Jean Splash Park Shelter
Letellier Athletic Association St. Joseph Museum
Letellier Fire Department Steps for Life Manitoba Marathon
Manitoba Marathon
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Renaming Of The Manitoba Environmental Centre
Miller Environmental Corporation is honored to announce the renaming of our Manitoba Environmental Centre,
located in St. Jean Baptiste, Manitoba.
Vaughn Bullough Environmental Centre
We do this in recognition of and gratitude for the enormous contributions made by Vaughn to our company, our
people, and to the development of the Centre.
Vaughn brought a steady hand, tremendous vision and a unique commitment to our people that established the
foundation upon which Miller Environmental’s success has been realized. Our current position as one of Canada’s
most environmentally sustainable, diverse and respected hazardous waste treatment and disposal facilities is in
large part the result of Vaughn Bullough’s unique skill set and tireless commitment. With profound gratitude for
this legacy we are proud and honoured to put Vaughn’s name on our flagship facility.
52 53Miller Environmental Corporation
Phone: (204) 925-9600
Fax: (204) 925-9601
E-mail: sales@millerenvironmental.mb.ca
Hazardous Waste Management - Miller Waste (millerenvironmental.ca)
24 Hour Spill Response: (204) 957-6327
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