2022 GLOBAL CONSORTIA PROGRAM RFP SUPPORT DOCUMENT
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2022 GLOBAL CONSORTIA PROGRAM RFP SUPPORT DOCUMENT
SCHEDULE OF
PROGRAM COSTS
2022 PARTICIPATION FEE IMPORTANT DATES
Cost per hotel Submission Deadline 2 August 2020 The Flight Centre Corporate RFP opens in
Lanyon. From this date you may complete
US$860.00 per property EARLYBIRD - Submit before 31 October 2021
the RFP online in Lanyon or upload your
US$890.00 per property Submit before 30 November 2021 ASCII file into Lanyon.
US$920.00 per property Submit before 30 December 2021
31 October 2021 1st submission deadline - participation fee
US$950.00 per property Submit before 31 January 2022 US$860.00 per property
30 November 2021 2nd submission deadline - participation fee
• Your hotel submission must be successfully uploaded into the Flight US$890.00 per property.
Centre Corporate 2022 RFP in Lanyon by the above dates to qualify for The Global Procurement team will
applicable rates. Please check the verification report Lanyon provides you commence sending official Acceptance
at the time of upload to ensure the hotel has been successfully uploaded. Notification emails with invoices for
• Hotels in Australia will be invoiced in AUD at the prevailing bank rate participation fees. *Upon receipt of
at time of invoicing and an additional 10% Goods and Services Tax will payment, you will receive a Welcome Pack
apply. including rate loading instructions and
further marketing material
• International hotel groups paying the participation fee invoice from
31 December 2021 3rd Submission deadline - participation fee
outside Australia and have hotels based in Australia will be centrally
US$920.00 per property
invoiced in USD for all participating properties. No GST is payable on
these properties. 1 January 2022 2022 Flight Centre Corporate Global Hotel
Program becomes active
31 January 2022 Final Submission deadline - participation
fee US$950.00 per property
31 December 2022 2022 Flight Centre Corporate Global Hotel
Program ends
Top Contact 2RATE CRITERIA
Rates are to be submitted under the following conditions:
• RATES MUST BE COMMISSIONABLE with a minimum 10% commission
• Nett rates may be offered in addition to commissionable rates. These should
reflect the full commission deduction off the Flight Centre Corporate gross
rate.
• Hotels offering ONLY a nett rate will be rejected.
• Rates must be valid 01 January 2022 to 31 December 2022
• Rates must be the same for Single or Double occupancy.
• A maximum of 10 blackout periods may be submitted with maximum blackout
days not to exceed 30 days.
• Rates submitted should be lower than or at parity with those offered to all
other Travel Agencies and Consortia Groups.
RATE STRUCTURE OPTIONS
Choose one of the below Rate Structure options:
1. Best Available Rate with discount
The hotel will offer a fluctuating Best Available Rate ideally with a
discount of 5% or more.
2. Fixed Rates
The hotel will submit a fixed rate that will be valid from
1 January 2022 to 31 December 2022 (excluding blackout dates)
Top Contact 3HOW TO SUBMIT YOUR HOTEL
Only hotels which are loaded in the GDS may complete a submission for participation.
All submissions are to be made in the Lanyon RFP tool (automated online bid system) - Flight Centre Corporate 2022 RFP.
All bid information must be submitted in the standard GBTA 2013 format.
Ensure you are aware of the submission deadlines listed on page 2 as different participation fees will apply depending on the date the submission is
received in the Flight Centre Corporate 2022 RFP in Lanyon.
Follow steps 1-8 below to submit your hotel into the Flight Centre Corporate • Field 2 may be used for your hotel’s internal property code, if applicable.
2022 Global Hotel Program RFP: • Use the GBTA standard RFP format - 2013 version.
• All ASCII files must be uploaded into the ‘Flight Centre Corporate’ RFP in Lanyon.
1. Submit your hotel online? If the ASCII file is not uploaded into Lanyon, we have not received the hotel’s
• For our 2022 Global Hotel Program all hotels are to be submitting online via the submission. Lanyon will be open for submissions from 2 August 2021.
Lanyon Solicitation Tool. • Please ensure the ASCII file has been successfully uploaded into the ‘Flight
Centre Corporate’ 2022 RFP in Lanyon. When you submit the file, Lanyon will
2. Check you have login details for Lanyon display a Verification Report. You must check this at this time as it will confirm if
If you do not have your login details for Lanyon, email the file upload was successful or unsuccessful.
support@lanyon.com
3. Complete the RFP
The RFP titled ‘Flight Centre Corporate’ will be open in Lanyon from 2 August 2021.
Each hotel must be submitted individually (a separate submission for each hotel).
Notes for ASCII file submissions:
• The ASCII file must be a comma quote delimited text file and must include
the correct Lanyon property number in Field 1. The file will not upload into
Lanyon if the Lanyon property number in Field 1 is incorrect. If you require
further assistance, please email support@lanyon.com
Top Contact 4HOW TO SUBMIT YOUR HOTEL CONT...
4. Complete the PROPERTY BASIC module 65. Would you be willing to offer a Dynamic rate option in lieu of a static
negotiated rate? (Y or N)
Ensure you answer the following mandatory questions:
66. If Dynamic Pricing is requested, what is the percentage discount?
1. Property Code (Lanyon Property Code - The hotel/file cannot be submitted
without the correct Lanyon Property Code) 73. Season 1 Start (1) Format YYYY/MM/DD
3. Property Name 74. Season 1 End (1) Format: YYYY/MM/DD
4. Property Address 180. What is the hotel’s cancellation policy that has been guaranteed
6. City for late arrival? Example 4pm/6pm day of arrival, or 24hrs
10. Full Country Name 211. Will you include the daily cost to park one car in the negotiated rate?
20. Property Sales General Email Address
(Y or N. If not applicable, enter N)
34. 3 letter airport code for nearest major airport Example: YYZ
212. Will you include breakfast in the negotiated rate?
53. Amadeus Chain Code (GDS specific 2 letter chain code)
(Y or N. If not applicable, enter N)
54. Amadeus Property Code (DO NOT include chain code) enter a
combination of numbers and letters Example: YY1234 214. What type of breakfast is included in the negotiated rate?
55. Apollo/Galileo Chain Code (GDS specific 2 letter chain code) (C = Continental, B = Buffet, F = Full American, N = Not included)
56. Apollo/Galileo Property Code (DO NOT include chain code) enter numbers 217. Will you include use of the fitness centre in the negotiated rate? (Y or N)
only Example: 12345
If question 215 = Y, then this question is answered Y or N
57. Sabre Chain Code (GDS specific 2 letter chain code)
If question 215 = N, then this question is answered N
58. Sabre Property Code (DO NOT include chain code) enter numbers only
Example: 1234567. This code must be all numeric. The code must be at 223. Is wired guest room high speed internet access included in negotiated
least 1 digit and no more than 7 digits. room rate? (Y or N)
59. Worldspan Chain Code (GDS specific 2 letter chain code) If question 220 = Y, then this question is answered Y or N
60. Worldspan Property Code (DO NOT include chain code) enter a If question 220 = N, then this question is answered N
combination of numbers & letters Example YY123 227. Is wireless guest room high speed internet included in rate? (Y or N)
61. Master Chain Code (chain code that links all brands. If not applicable, leave
If question 224 = Y, then this question is answered Y or N
blank)
If question 224 = N, then this question is answered N
5. Complete the CLIENT SPECIFIC module 229. Is transportation to/from airport included in negotiated rates? (Y or N)
Ensure you answer the following mandatory questions:
236. By checking yes to this box, the property/chain representative submits that the information
64. 3-letter IMF Currency Code used throughout pricing profile when quoting here is correct and binding for the length of the agreement. Note: agreement length is
rates/charges Example: USD 1 January 2022 - 31 December 2022. (Y or N)
Top Contact 5HOW TO SUBMIT YOUR HOTEL CONT...
237. Property/Chain/Management Representative Name responsible for the RFP 252. Enter your name here as confirmation you will pay the relevant participation
data: (enter name) fee for all accepted hotels.
238. Property/Chain/Management Representative Title responsible for the RFP 253. Enter the name of the person the notification email and applicable invoice
data: (enter job title, example Director of Sales) for participation fees should be emailed to.
242. Property/Chain/Management Representative Email Address responsible for 254. Enter the email address of the person listed in the answer to question 253.
the RFP data: (enter email address) 255. The invoice for participation fees will show the name of each accepted
property. If you require any other information to be noted on the invoice
User Defined Questions: (example Purchase Order number, specific address) please specify here.
244. Will the hotel offer Flight Centre Corporate clients a free upgrade (subject *** Note: A fee of US$5.00 will be added to the invoice for every change
to availability)? (Y or N) made once the first invoice has been issued.
245. Is the hotel willing to provide Flight Centre Corporate clients any additional 256. Please advise if any supporting or tax documentation is required to enable
free benefits not previously mentioned in Questions 211, 212, 217, 223, 227, payment of your invoice.
229, 244? Please list here any additional free benefits (example: bottled
water, food & beverage discount, etc) 6. COVID-19 Cleaning and Safety Protocols
246. Hotels must load rates in the GDS, as per the rate loading instructions that 258 - 273 & 668 - 684 Complete these questions (Details on next page).
will be sent upon acceptance. Answer Y to confirm your hotel is bookable
via the GDS. NOTE: Hotels not bookable via the GDS will be rejected. NOTE: All questions are mandatory. Your hotel must answer Y to question 258
to be accepted
247. Will the hotel accept Virtual Credit Card payments? (Y or N)
248. How will your commission be paid? 7. Complete the SAFETY & SECURITY module
1 = Onyx CentreSource (includes WPS) Complete this module. All questions are mandatory.
2 = TACSnet (Travel Agency Commission Settlement)
NOTE: Your hotel must answer Y to this question to be accepted.
3 = Hotel pays direct to booking team
249. If the hotel is affiliated with a channel management company or GDS 284. Does the hotel comply with all country/state/local fire laws? (Y or N)
provider, please advise (example TravelClick, Utell). If not applicable, enter NA. 305. Does the building meet all current local, state and country building
250. Will the hotel provide 3 complimentary room nights (subject to availability) codes? (Y or N)
to be utilised by Flight Centre Corporate staff when travelling for business 8. Complete the Blackout/Fair Date module
purposes throughout 2020? (Y or N)
Complete this module if applicable. There are no mandatory questions.
251. Enter your name here as confirmation you have read the entire information
document and RFP support document including all the terms and 9. Complete the Corporate Social Responsibility module
conditions. By submitting your hotel into this RFP, you are agreeing to all
terms and conditions listed.
Complete this module. All questions are mandatory. Please answer thoroughly.
Top Contact 6HOW TO SUBMIT YOUR HOTEL CONT...
Details for Section 6 - Covid-19 Cleaning and Safety 668. What is the amount of time (in hours) that you mandate a room be empty after
Protocols (Mandatory Questions) after a traveler departs a room before that room can be occupied by another
traveller? If you have no policy in place, please put 0.
258. Were practices at the hotel developed based on health service recommendations
669. Do you ensure that rooms are not accessible until the traveler arrives once
from public governmental entities or private organizations? NOTE: Your hotel
they have been cleaned by staff?
must answer Y to this question to be accepted.
670. Are the rooms disinfected with hospital grade disinfectant before the next
259. If Yes, please list which organizations were used to develop these practices.
guest arrives?
260. Is there a documented process available on what to do if a guest or an
671. Are specific cleaning/disinfection routines in place for pillows, duvets and
employee reports feeling unwell or displays COVID-19 symptoms?
their covers, headboard, bathrobe etc.?
261. If Yes, please indicate where the information is available
672. If yes, please describe.
262. Do you have signage reminding staff and guests of proper health and
673. Are single use disinfectant wipes or hand sanitizing lotion in each room for
safety procedures (wearing a mask, washing hands, wearing gloves, social
travelers’ use?
distancing, etc.)?
674. Will you remove items such as decorative pillows, paper notepads, and pens
263. Are all employees trained on COVID-19 safety and facility sanitation
upon request?
protocols?
675. Do cleaning staff and other employees have masks, gloves, and other PPE
264. Are masks and disposable gloves provided on request or pursuant to local
when entering rooms?
authority/public health service requirements?
676. Is food and beverage room service able to promote social distancing?
265. Are hand sanitizing stations installed and easily accessible by employees and
guests at hotel entrances as well as the reception area? 677. Do all seating arrangements in restaurants and bars comply with
government specified distancing measures?
266. Does the hotel clean and sanitize public areas and publicly accessible
facilities (i.e. meeting rooms, restaurants, elevator banks, etc.) ? 678. Does the property limit number of guests in restaurant, bar or dining areas
due to COVID19 or other pandemics?
267. If yes, describe any new measures that are taken?
679. If yes, please provide details of how restaurant, bar , or dining areas limits
268. Does the hotel administer temperature measuring for employees and
capacity? If no restaurant or bar, please put N/A.
guests pursuant to requirements of local public health authorities?
680. Do you offer pre-packaged breakfast items in lieu of buffet or plated meals?
269. Are there hygiene guards or some other protective screen(s) installed at
front desk terminals? 681. Are hand sanitizing stations installed at elevator banks?
270. Is contactless check in available at the property? 682. Do you limit the number of people that can ride on elevators at your hotel?
271. Are contactless payment procedures in place at the property? 683. Will you hotel be imposing any additional fees for cleaning services?
272. Are single use disinfection wipes available at check in terminals? 684. If yes, please specify those fees.
273. Does the hotel sanitize or dispose of key cards after each use?
Top Contact 7HOW TO SUBMIT YOUR HOTEL CONT...
Supplementary Program Inclusion Discount FCA as such, hotels with an official third party eco-friendly accreditation will be
flagged as ‘GREEN’ hotels. These environmental initiatives will be further
685. Would you like higher placement in our booking systems by offering promoted.
higher commission and greater BAR discount to our customers by joining our
Discount FCA program? This year we are making the Corporate Social Responsibility Module
Compulsory. Please complete with as much detail as possible.
686. Will you offer a competitive customer rate which has is a greater discount
than your standard consortia rate offer? Cleaning & Safety Protocols
The Cleaning and Safety Protocols Module compulsory. It is our expectation
687. What is the discount off BAR you are offering? This must be the same or that partner hotels will have initiatives in place, if you property has not
greater than your normal BAR consortia discount. implemented any program it will mean your hotel will declined from our 2022
Global Program.
688. Will the hotel pay 15% or greater front end commission for all transient
bookings on the Discount FCA rate code program to the booking IATA/TIDS/
Notification
• An official Notification email will be sent advising if your hotel has been
ARC?
Accepted or Rejected.
689. What is the commission you are offering on the Discount FCA program? Note: Flight Centre Travel Group reserves the right to accept or
This must be 15% or greater. reject hotel submissions at any time for any reason, in the absolute
discretion of Flight Centre Travel Group.
Selection, Notification and Invoicing Process • Accepted hotels will also receive an invoice for the participation
Selection fee with the official Notification. Hotels submitted as a chain will be
All submissions will be reviewed for suitability for the Flight Centre Corporate Accepted and invoiced as a chain, not individually.
2022 Global Hotel Program. A range of hotel product will be selected on a • Upon receipt of full payment of the participation fees, the GDS Rate
global level to best meet the needs of our corporate travellers. It is our aim to Loading instructions and further marketing material will be released
provide a diverse and competitive range of inventory around the world. to the hotel.
• Failure to process payment may result in suspension of all Flight
Free Inclusions Centre Corporate Global Hotel Program participation benefits and
Hotels offering clients of the Flight Centre Corporate brands free inclusions
opportunities for 2022 and subsequent years. This is at the absolute
such as breakfast, internet access, upgrades, etc. will be flagged as ‘FREE
discretion of Flight Centre Travel Group.
INCLUSION’ hotels. These free inclusions will be further promoted.
• Regular audits throughout 2022 will be conducted by the Flight Centre
Corporate Social Responsibility Corporate Global Hotels Team to ensure non-participating hotels are not
Flight Centre Travel Group and its customers are eager to support hotels loaded under the Flight Centre Corporate GDS rate access codes.
who have implemented environmentally friendly, sustainable initiatives and
Top Contact 8GENERAL TERMS & CONDITIONS
By submitting your participation application to Flight Centre Travel Group, you (the 5) Promptly notify the Flight Centre Travel Group Corporate office which
Hotel or the Hotel Group as the case may be) agree to be bound by the following made the booking of the situation and outcome.
terms and conditions for the duration of your participation in the Flight Centre h) Flight Centre Travel Group Corporate rates must be based on Last Room
Travel Group Global Corporate Hotel Program: Availability (LRA) by room type.
a) Flight Centre Travel Group Corporate rates must be equal to or lower than the i) Hotel agrees to blackout only the dates listed on the contract that fall within
rates offered to any other agency group, travel agency consortium throughout the the blackout date policy of the Flight Centre Travel Group Global Corporate
contracted period of 1 January 2022 until 31 December 2022. This incorporates Hotel Program RFP.
those hotels/groups offering best rate of the day or dynamic pricing.
j) Flight Centre Travel Group Corporate rates must be commissionable on tax
b) Rates offered must be loaded on the Flight Centre Travel Group Corporate inclusive gross rates or must fall in line with local, regional, country standards
rate access codes in all GDS systems including Amadeus, Apollo/Galileo, and taxation laws.
Sabre, Abacus and Worldspan.
k) Hotel must provide automatic commission payment and processing with
c) Flight Centre Travel Group Corporate rates must be able to be guaranteed to supporting documentation stating guest name, date of stay and booking
agent IATA or TIDS number as well as by credit card. reference within 30 days of guest stay to individual teams per IATA/TIDS
d) Room Cancellation Policy: The Hotel’s policy must be suitable for address. No Flight Centre Travel Group invoice will be issued. If an invoice is
international business travellers (ie. 4pm on day of arrival). The Hotel required by the Hotel then a recipient generated tax invoice (RGTI) should be
cancellation policy must be no longer than 72 hours prior to arrival. created by the Hotel.
e) Hotel agrees to give Flight Centre Travel Group Corporate clients upon check- l) Hotel will track all room nights and revenue for all business booked via the
in any commissionable “promotional rates” if such rates are available and Flight Centre Travel Group Corporate global network including net contracted
lower than the Flight Centre Travel Group Corporate rate. clients, groups and conference business.
f) Hotel agrees to provide advanced notice of special rates in the marketplace. m) 2021 Global Corporate Hotel Program participation fees for multiple hotels under
one chain will be issued as one singular invoice only, multiple invoices and split
g) Room Guarantee Policy: Guests confirmed on the Flight Centre Travel Group
payments are not available.
Corporate rate must not be refused a room. In the event the Hotel has
exhausted all other options and a room is refused to a guest confirmed by the n) Late or overdue invoice payments in excess of 30 days will be subject to a late
Flight Centre Travel Group Corporate office, the Hotel agrees to the following: payment surcharge of 5% per month.
1) Find and pay for a room at a comparable hotel nearby, o) Flight Centre Travel Group Corporate rates must be eligible to accrue miles in
2) Provide and pay for transportation to that hotel, any frequent flyer/frequent stay Program in which the hotel participates.
3) Pay for one long distance phone call, p) Under no circumstances are the Flight Centre Travel Group Global Corporate
4) Provide transportation back to the original hotel on the following day if the Hotel Program participation fees to be marked up.
reservation is for multiple days and honour the originally booked rate, q) Hotel agrees to abide by the terms and conditions of this contract and pay
invoices rendered in accordance with the terms of this contract regardless of
changes in ownership or chain affiliation.
Top Contact
9GENERAL TERMS & CONDITIONS
r) Hotel agrees to forward all pertinent information regarding this agreement to v) To the extent permitted by law, the Hotel indemnifies Flight Centre Travel
the Hotel General Manger, reservations department and sales department and Group and its agents, employees, contractors and affiliates against any claim,
to all relevant chain representatives. demand, liability, loss (including loss of profits and consequential losses),
s) The Hotel represents, warrants and undertakes to Flight Centre Travel Group proceedings, fines or costs of any kind arising out of or in connection with:
that: • The Hotel’s breach of this agreement or any express or implied warranty
(1) The Hotel conducts, and will continue throughout the term of this or guarantee;
agreement to conduct, its business in accordance with all applicable • Any error or misdescription in information (including outdated information)
national and local, and where applicable EEC, laws, rules, codes of provided to Flight Centre Travel Group or through the Flight Centre Global
practice, regulations and standards, including but not limited to health and Product Reservation System;
safety standards and where applicable, EEC and/or European Union (E.U.) • The availability or quality of the Hotel’s services or properties;
regulations. Practice. The Hotel agrees to notify Flight Centre Travel Group
• Any information the Hotel provides to Flight Centre Travel Group or through the
immediately if it has reason to believe that its services or properties do not
Flight Centre Global Product Reservation System breaching the intellectual property
comply with any such laws, rules, codes of regulations and/or standards.
rights of any third party;
(2) The Hotel conducts, and will continue throughout the term of this
• Loss of, damage to or theft of property or loss of life, injury or loss of
agreement to conduct, regular health and safety audits of its services
enjoyment of a customer in connection with the Hotel’s properties or
and properties via certified health and safety inspectors/professionals in
services; or
accordance with relevant national and local, and where applicable EEC, laws,
rules, codes of practice, regulations and standards. The Hotel will provide • Any external administration the Hotel may be subject to.
Flight Centre Travel Group with certificates of compliance and/or reports as w) The Hotel will maintain public liability insurance with a reputable insurer of
evidence of its compliance with this obligation at Flight Centre Travel Group’s USD$10 million or more, as Flight Centre Travel Group may notify the Hotel
request. from time to time and such further insurances as Flight Centre Travel Group
(3) The Hotel will obtain and maintain all necessary licences, approvals and reasonably requests from time to time. The Hotel will provide certificates of
authorities relating to its properties and services. insurance as evidence of the currency of the required insurances at Flight
Centre Travel Group’s request.
t) This agreement does not create any legal relationship of principal buyer or
seller, partnership or joint seller. The hotel agrees that Flight Centre Travel
Group acts as its agent in dealing with customers, potential customers and
other travel agents and in selling the Hotel’s product on the Hotel’s behalf.
u) This agreement and any dispute arising under or in connection with this
agreement is governed by the laws of Queensland, Australia and the parties
submit to the exclusive jurisdiction of the courts of Queensland.
Top Contact 10GENERAL TERMS & CONDITIONS
x) Anti-Bribery, Corruption, Slavery and Human Trafficking You agree to notify Us immediately if You become aware, or suspect, that
Each party shall comply, and shall ensure that each of its employees, You have breached, or have caused Us to breach, any Privacy Laws. You will
officers, directors, contractors and agents complies with all applicable laws, indemnify Us and Our Affiliates (and each of Our and Our Affiliates’ directors,
regulations, codes and sanctions, including but not limited to anti-bribery and officers, employees, agents and contractors) from and against all costs, losses,
corruption, foreign corrupt practices, anti-terrorism laws and anti-slavery laws damages, liabilities and expenses arising out of or in connection with Your
and specifically the Criminal Code Act 1995 (Australia), the Bribery Act 2010 breach of this clause.
(United Kingdom), the Foreign Corrupt Practices Act 1977 (United States of This clause is a material term of this Agreement and will survive termination or
America) and the Modern Slavery Act 2015 (United Kingdom). Neither party expiry of this Agreement for any reason.
shall engage in any course of conduct that would cause the other party to z) The Hotel also agrees that any one or more (a) related body corporate
be in violation of the laws of any jurisdiction, including, without limitation, or subsidiary of Flight Centre Travel Group or any of their related bodies
the laws, regulations, codes and sanctions referred to in this clause. Each corporate or subsidiaries (“Affiliate”), or (b) “Interested Third Party” (including
party shall ensure that it has in place and maintains policies and procedures but not limited to franchisees of Flight Centre Travel Group or franchisees
adequate to prevent bribery and corruption, foreign corrupt practices, of any of its Affiliates, licensees of Flight Centre Travel Group or licensees of
terrorism, slavery and human trafficking and to ensure compliance with the any of its Affiliates branded FCm Travel Solutions and/or Corporate Traveller,
applicable laws, regulations, codes and sanctions referred to in this clause. third parties contracting with Flight Centre Travel Group or its Affiliates to
Each party shall, and shall ensure that each of its employees, officers, directors, book the Services using the Flight Centre Global Product Reservation System
contractors and agents shall uphold the highest standards of business and joint venture partners of Flight Centre Travel Group or its Affiliates),
ethics and conduct, and undertake not to give or receive any advantage that may, from time to time, accede to this agreement by an “Accession Act” and
could be perceived as payment or receipt of a bribe, not to make facilitation the Hotel consents to that accession. An “Accession Act” means booking the
payments, not to bribe a foreign public official, and not to engage in slavery or Hotel’s services directly or indirectly using the Flight Centre Global Product
human trafficking. Reservation System on behalf of a customer and can be performed by more
y) Confidentiality, Privacy and Data Protection than one entity per booking. Any party acceding to this agreement will be
During the Term You must not disclose or make use of any Confidential bound by all obligations and will have the benefit of all rights set out in
Information except as required by law and except for the purposes of this agreement other than those which this agreement expressly provides
obtaining professional advice regarding this Agreement. apply only to Flight Centre Travel Group and not its Affiliates or an Interested
Third Party. Otherwise, all references to “Flight Centre Travel Group” in this
Each party undertakes to keep the contents of this Agreement strictly agreement will include Australian OpCo Pty Ltd and any acceding Affiliate of
confidential. Flight Centre Travel Group or acceding Interested Third Party, who the Hotel
You agree that You will only process Personal Information as disclosed, acknowledges and agrees will be acting as the Hotel’s agent in dealing with
transferred, shared, sent, or otherwise made available or accessible by Us to customers, potential customers and other travel agents and in selling the
You for the purposes specified in this Agreement. You must comply with all Hotel’s services on its behalf.
Privacy Laws. You must not do, or permit to be done, any act or thing (or fail
to do any act or thing) that could cause Us to breach any Privacy Laws and
Top Contact 11G L O B A L C O R P O R AT E S U P P LY T E A M C O N TA C T D E TA I L S
product@flightcentre.com
Level 2
478 George Street
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