2021 DIGITAL + CLOUD SUMMIT FOR UTILITIES - July 26-30 - MEDIA PARTNER - IECyber
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2021 DIGITAL +
CLOUD SUMMIT
FOR UTILITIES
July 26-30
MEDIA PARTNER
2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
Introduction to Cloud for Utilities
What we do
Cloud for Utilities’ goal is to provide education, advance Cloud for Utilities consists of
careers, improve organizational success, and further mature
• Dedicated leadership team
the business models related to various cloud and digital
• Advisory board
technologies.
• Utilities forums
• Membership base
We provide knowledge based on experience regarding all
• Working groups
forms of digital, cloud computing, cybersecurity, regulatory,
• Educational webinars, white papers,
accounting, application software as well as implementation.
and videos
Our understanding of cutting-edge technology, utility
• Innovation consortium
best practices, and experience allows Cloud for Utilities to
• Digital + Cloud Summit
educate and advise companies around the world seeking to
adopt digital and cloud technology.
Founded in 2017,
Cloud for Utilities is the
first (+ only) organization
focused exclusively on
digital + cloud business
models for utilities.
2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
What to expect from the 2021
Digital + Cloud Summit for Utilities
State-of-the-art technology and rich educational content for leaders
The 2021 Digital + Cloud Summit features cutting- We’ve worked tirelessly to make sure the
edge ideas and technologies that will drive the virtual Summit will give attendees, speakers,
utility of the future. The Summit encourages and sponsors new ways to interact and more
making new connections and collaboration. opportunities to make connections.
The 2021 Summit will be entirely virtual due to The 2021 Digital + Cloud Summit will engage
the COVID-19 pandemic. However, we know how attendees by using a state-of-the-art digital
much can be lost when switching from in-person, platform designed specifically to create a high
so it has been our priority to make the 2021 quality, professionally crafted experience,
Summit as engaging and valuable as possible. delivering the best of the best in terms of rich
content and interactive presentation.
Who speaks?
The 2021 Summit will feature sessions on timely topics and speakers that are subject matter experts with
perspectives utility executives will find valuable. Experts and thought leaders in topics from collaboration
to utility customer self-service will lead sessions with content crafted for an executive audience.
As in the past, Summit speakers will be from both in and outside of the utility industry to provide
engaging conversation and perspectives from around the world. We are consistently adding new
speakers, visit our website for the latest list.
2021 Digital + Cloud
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Summit for Utilities
Featured Speakers
Colleen Arnold Calvin Butler Neil Chatterjee
President CEO Commissioner
Aqua Exelon FERC
Jaime Harrison Ralph Izzo Toshikazu Okuya
Chair Chairman, President and CEO Director, Cybersecurity Division
Democratic National Public Service Enterprise METI, Japan
Committeee Group
Willie L. Phillips Yiftah Ron-Tal Greg White
Chairman Chairman, Board of Directors Executive Director
Public Service Commission of DC Israel Electric Corporation NARUC
2021 Digital + Cloud
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Summit for Utilities
Session Topics + Agenda
The Digital + Cloud Summit aims to be a resource for utilities to embrace innovation, so we cover more
than just cloud computing. We’ve planned sessions around what is relevant and timely for our attendees
— for example, in light of the recent Solarwinds hack, we will be featuring more cyber security experts.
Some of the topics the Summit will touch on include:
Cloud Digital Compliance
Cloud Delivery Models Digital Transformations Legal Challenges
Big Data Cyber Security Regulatory
Customer Service Change Management Capitalization
Best Practices Digital Self-Service Rate Recovery
SaaS Implementation Innovation COVID-19 Impacts
Cloud Advice User Experience as Impacts of Energy
Competitive Advantage Policy Shift
“
If there is only one utility-
technology event you can
attend, this is the one
2021 Digital + Cloud
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Summit for Utilities
MONDAY, JULY 26 — DAY 1
SUMMIT 21 OPENING — 11 A.M. ET/ 8 A.M. PT
Opening statement from the Cloud for Utilities team. We will also review the day’s sessions and speakers.
Speakers:
Rick Cutter - Managing Director, Cloud for Utilities
Amos Snead - Managing Director, Cloud for Utilities
Introduction:
Lauren Hurlock - Marketing Lead, Cloud for Utilities
IN CONVERSATION: CALVIN BUTLER — 11:30 A.M. ET/ 8:30 A.M. PT
Calvin Butler, Exelon Utilities CEO, talks about Exelon’s strategy towards sustainability and what other utilities can
do to take steps towards a greener and more equitable future.
Speaker:
Calvin Butler - Chief Executive Officer, Exelon Utilities
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
POWERING UP THE DIGITAL CHANNELS WITH AI: THE CUSTOMER EXPERIENCE AT EPRIMO
— 12 P.M. ET/ 9 A.M. PT
Utilities are redefining their customer interactions to drive better outcomes for their customers. Digital channels
bring new opportunities — and new challenges — to tailor services for utility customers. In 2017, eprimo, a German
energy retailer, partnered with IBM to explore how conversational AI platforms could reshape how they provide
personalized customer service, with very compelling results. Eprimo’s CEO, Jens Michael Peters, will give a glimpse
into how they started with conversational AI, how and what they are doing, and the future of their customer
initiatives. Marc Peters will provide some insight into the design of the eprimo solution and the crucial role that
cloud and AI played in the success of the solution at eprimo. Then, Aaron Bauhs will look at how new exponential
technologies, like conversational AI, are transforming the utility customer experience and provide some insight on
how utilities can take advantage of them.
Speakers:
Jens-Michael Peters - CEO, eprimo
Marc Peters - Europe CTO for EE&U, IBM
Aaron Bauhs - Customer Transformation Services Lead for EE&U, IBM
Moderator:
Lauren Hurlock - Marketing Lead, Cloud for Utilities
VIRTUAL EXHIBIT HALL NETWORKING — 1 P.M. ET/ 10 A.M. PT
This time is reserved for attendees to get to know our great partners and sponsors.
IN CONVERSATION: WILLIE PHILLIPS — 2 P.M. ET/ 11 A.M. PT
Chairman Phillips discusses potential regulatory process improvements to encourage investments in modern
technology addressing grid modernization, cybersecurity, cloud as an enabler, and more.
Speaker:
Willie Phillips - Chairman, Public Service Commission of DC
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
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Summit for Utilities
IN CONVERSATION: SHULI GOODMAN — 2:30 P.M. ET/ 11 A.M. PT
Shuli Goodman, Executive Director of Linux Foundation Energy, talks about recent initiatives, lessons learned from
Europe, and modernizing the grid.
Speaker:
Shuli Goodman - Executive Director, Linux Foundation Energy
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
THE ROADMAP TO A SUCCESSFUL CIS IMPLEMENTATION — 3 P.M. ET/ 12 P.M. PT
Citizens Energy Group’s successful transformation to a new customer information system is a roadmap for utilities
faced with finding where to start transitioning legacy systems to today’s technology solutions. Learn how they
implemented a new Oracle C2M system — on time, under budget, and with great operational success.
Speakers:
Jeff Ford - Director of Billing and Customer Service, Citizen’s Energy Group
Steve Wenke - Managing Partner, AAC Utility Partners
Rick Cutter - Partner, AAC Utility Partners, Cloud for Utilities
Nasser Akari - Senior Project Director, AAC Utility Partners
Kasturika Supkar - Utilities Customer Service Practice Head, Infosys
Christina Schueneman - Director, Customer Solution Strategy, Oracle Utilities
Moderator:
Shannon Campbell - Director Business Development, AAC Utility Partners
THE CUSTOMERS PERSPECTIVE: BUSINESS TRANSFORMATION — 4 P.M. ET/ 1 P.M. PT
This session discusses recent major business transformation projects conducted by San Diego Gas and
Electric, DC Water, and Southern California Edison. Key topics of the discussion are the value of the business
transformation, challenges posed by implementing projects during the pandemic, and critical lessons learned.
Speakers:
Scott Crider - Senior Vice President, Customer Services and External Affairs, San Diego Gas
and Electric
Armon Curd - Executive Vice President, Customer Experience, DC Water
Lorene Miller - Managing Director, Customer Service Re-Platform, Southern California Edison
Moderator:
Denise Kruger - Senior Vice President, Golden State Water
TECH INNOVATION AT THE SPEED OF CHANGE — 5 P.M. ET/ 2 P.M. PT
Join us for a conversation with utility Chief Information Officers about technology and keeping up with the latest
tech developments. These utility executives discuss the challenges in a rapidly evolving market with mergers and
acquisitions, constant technology innovations, and cybersecurity.
Speakers:
Jay Fusco - Vice President, Information Systems, San Jose Water Group
Matthew Green - CIO, PPL Electric Utilities
Whitney Kellett - CIO and VIP, Essential Utilities
Michael Salas - SVP, Chief Information & Digital Officer, Suez North America
Moderator:
Tom Kuczynski - CIO, DC Water
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Summit for Utilities
IN CONVERSATION: JAMIE HARRISON — 6 P.M. ET/ 3 P.M. PT
Democratic National Committee Chair Jaime Harrison joins Cloud for Utilities Co-Founder Rick Cutter to discuss
technology, broadband, and Biden administration policies impacting utilities.
Speaker:
Jamie Harrison - Chairman, Democratic National Committee
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
MEET AND GREET — 7 P.M. ET/ 4 P.M. PT
All attendees are welcome to meet and get to know other utility professionals and our technology partners.
TUESDAY, JULY 27 — DAY 2
VIRTUAL EXHIBIT HALL NETWORKING — 10 A.M. ET/ 7 A.M. PT
This time is reserved for attendees to get to know our great partners and sponsors.
OPENING REMARKS + AGENDA REVIEW LIVE! — 11 A.M. ET/ 8 A.M. PT
The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers.
IN CONVERSATION: TOSHIKAZU OKUYA — 11:30 A.M. ET/ 8:30 A.M. PT
METI’s Toshikazu Okuya talks about cybersecurity in the supply chain, international cybersecurity initiatives, and
the need for global collaboration.
Speaker:
Toshikazu Okuya - Director, Cybersecurity Division Ministry of Economy, Trade, and Industry
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
IN CONVERSATION: COLLEEN ARNOLD — 12 P.M. ET/ 9 A.M. PT
President Colleen Arnold discusses Aqua's diversity initiatives, innovation, and water and wastewater infrastructure
investment needs.
Speaker:
Colleen Arnold - President, Aqua
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
IN CONVERSATION: YIFTAH RON-TAL — 12:30 P.M. ET/ 9:30 A.M. PT
Maj. Gen. (Res.) Yiftah Ron-Tal, Chairman of Israel Electric Corporation, talks about the importance of cybersecurity
globally, the Decentralized Energy Revolution, the Global Energy Interconnection, and the Utility of the Future.
Speaker:
Yiftah Ron-Tal - Chairman, Israel Electric Corp
Introduction:
Lauren Hurlock - Marketing Lead, Cloud for Utilities
2021 Digital + Cloud
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Summit for Utilities
VIRTUAL EXHIBIT HALL NETWORKING — 1 P.M. ET/ 10 A.M. PT
Get to know our great partners and sponsors during the Exhibit Hall Networking hour.
IN CONVERSATION: MARIA BOCANEGRA — 2 P.M. ET/ 11 A.M. PT
Illinois Commerce Commissioner Maria Bocanegra joins Rick Cutter for a conversation about policy, recent updates
from the Illinois Commission, and regulatory processes that can encourage investment in new technologies.
Speaker:
Maria Bocanegra - Commissioner, Illinois Commerce Commission
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
SMART COLLABORATION — 2:30 P.M. ET/ 11:30 A.M. PT
Dr. Heidi Gardner, author of “Smart Collaboration,” discusses modern collaboration and how teams can work more
effectively and efficiently. Hear her perspective on how the COVID-19 pandemic sparked creative approaches to
collaborative working practices and raised awareness of the importance and benefits of collaboration.
Speaker:
Dr. Heidi Gardner - Distinguished Fellow, Harvard Law
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
2020 VS. 2021 CLOUD SURVEY RESULTS — 3 P.M. ET/ 12 P.M. PT
Cloud for Utilities and Zpryme partnered in 2020 to conduct a cloud adoption survey for the utility industry. Earlier this
year, Cloud and Zpryme partnered again to update that survey for 2021. This session will review the key metrics and
findings for this year's survey and contrast them to see the impact of the pandemic on cloud adoption.
Speaker:
Jason Rodriguez - CEO, Zpryme
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
CYBERSECURITY THREATS TO UTILITIES — 4 P.M. ET/ 1 P.M. PT
Based on the events of the last 18 months, this discussion talks about where utilities should be prioritizing their efforts,
the expanded role of government, and the necessity of collaboration in cybersecurity defenses.
Speakers:
Alessandro Menna - Chief Security Officer, Italgas
Yosi Shneck - Head of Cyber Entrepreneurship and Business Development, Israel Electric Corporation
Frank Schugar - Chief Executive Officer, Aerstone
Moderator:
John Cullinane - Chief Security Officer, WGL Holdings (Retired)
WHY SAAS: TWO UTILITIES SHARE THEIR INSIGHTS — 5 P.M. ET/ 2 P.M. PT
In this session moderated by Oracle Utilities, hear directly from utilities that have decided to migrate mission-critical,
meter-to-cash solutions like CIS and MDM to true-SaaS solutions. Gain insights into the strategic considerations,
business outcomes, project experiences, and lessons learned from these early adopters.
Speakers:
Dominick Maddalone - Senior Director, Innovation and Chief Information Officer, Santee Cooper
Jeannette Olko - Electric Utility Division Manager, City of Moreno Valley
Moderator:
Neel Gulhar - Vice President, Product Marketing, Oracle
2021 Digital + Cloud
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Summit for Utilities
EMPOWER GROWTH WITH CLOUD CIS + CLOUD-BASED TECH — 6 P.M. ET/ 3 P.M. PT
Customer service expectations have been redefined by market leaders, including Amazon, Apple, and Uber, to name
but a few. These companies have moved from reacting to predicting customer needs; to serve customers through
the channel of their choice, to enable customers to help themselves, and provide visibility into fulfillment processes
effectively. These customer service visionaries optimize the customer’s experience, satisfaction, and brand identity,
while simultaneously reducing costs to serve. They realize the strategic benefit of driving increased capacity for
reinvestment and innovation, creating a virtuous cycle. Having experienced what 21st-century customer service feels
like, today’s consumers expect it from all their service providers, including utilities. Time after time, utilities fall short in
delivering the experience their customers expect and deserve, which leads to overspending on strategies that are not
going to get the job done. This session will discuss where utilities could be struggling to deliver innovation and the
newest option to help them get out of the rut and transform into a utility of the future.
Speaker:
Eduardo Alzate Jaramillo - Chief Financial Officer, Efigas
Moderator:
Hernando Parrott - President, Open International
WORLD-CLASS CUSTOMER SELF-SERVICE AND EXTENDING YOUR CIS — 7 P.M. ET/ 4 P.M. PT
This session discusses how Eastern Municipal Water District (EMWD) had a goal to deliver a world-class web self-
service experience to its customers. Planning for the implementation of a new Customer Information System, EMWD
realized it was not acceptable to wait two years to deliver for their customers. EMWD creatively organized their CIS
replacement project to complete the rapid implementation of new customer self-service capability -- literally from
initiation to go-live — within just seven months. Not only was this a win for their customers, but it also paid dividends
operationally in meeting the increased need for online access due to the dramatic impact of COVID-19.
Speakers:
Keith Bratisax - DEV/OPS Manager, Eastern Municipal Water District
Charles Kamweru - Director, Customer Operations, Eastern Municipal Water District
Mike Malone - Senior Director of Information Systems, Eastern Municipal Water District
Kristy Mincey - Billing Manager, Customer Service, Eastern Municipal Water District
Steve Wenke - Partner, AAC Utility Partners
Moderator:
Sarah Zwickey - Senior Project Manager, AAC Utility Partners
VIRTUAL EXHIBIT HALL NETWORKING — 8 P.M. ET/ 5 P.M. PT
This time is reserved for attendees to get to know our great partners and sponsors.
WEDNESDAY, JULY 28 — DAY 3
VIRTUAL EXHIBIT HALL NETWORKING — 10 A.M. ET/ 7 A.M. PT
This time is reserved for attendees to get to know our great partners and sponsors.
OPENING REMARKS + AGENDA REVIEW LIVE! — 11 A.M. ET/ 8 A.M. PT
The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers.2021 Digital + Cloud
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Summit for Utilities
IMPACT OF COVID ON UTILITY FINANCIALS AND ADMINISTRATION — 11:30 A.M. ET/ 8:30 A.M. PT
Hear first-hand accounts from utility executives how the pandemic impacted finances and day-to-day
operations.
Speakers:
Kevin Mascaro - Director of Finance, Western Municipal Water District
Laura Nomura - Deputy General Manager, Eastern Municipal Water District
Shari Thomas - Assistant General Manager of Finance, Administration, and Customer Service, City
of Pasadena Water and Power Department
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
CONNECTING THE DOTS: INNOVATIVE TECH + REGULATION — 12:30 P.M. ET/ 9:30 A.M. PT
Greg White discusses the national perspective of innovative/disruptive technology and regulation. Hear NARUC’s
views on the impact of Biden administration policies, the need for broadband, and the role of state regulators.
Speaker:
Greg White - Executive Director, NARUC
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
VIRTUAL EXHIBIT HALL NETWORKING — 1 P.M. ET/ 10 A.M. PT
Get to know our great partners and sponsors during the Exhibit Hall Networking hour.
UTILITY OF THE FUTURE, CHALLENGES FACING CIOS — 2 P.M. ET/ 11 A.M. PT
The role of a Chief Information Officer continues to change as rapidly as the world of IT continues to evolve. Hear
from a group of senior executives about the challenges they face in managing system, service, and security issues in
today’s climate of customer demands for speed and efficiency. This discussion will provide perspective on the value of
cloud-based services when it comes to cybersecurity and meeting the changing needs of their clientele.
Speakers:
Matthew Green - Chief Information Officer, PPL Electric Utilities
Frank Weigert - Chief Information Officer and Vice President Information Services, Philadelphia
Gas Works
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
MEETING CUSTOMER EXPECTATIONS + DELIVERING VALUE — 3 P.M. ET/ 12 P.M. PT
Over the past decade, the expectations of customers have shifted drastically. We have rapidly become a mobile-
first, digital society, and water utilities must embrace the 'always-on' customer. South Central Connecticut Regional
Water Authority saw these shifts in expectations as an opportunity to innovate and revolutionize the customer
experience. They partnered with VertexOne to implement a powerful suite of solutions that gave staff access to robust
engagement solutions and a complete offering of self-service tools for customers. RWA also wanted to rethink its
portfolio of services, which lead to the development of VertexOne Product Advantage, which gives customers access
to additional services and products from their utility. RWA has become an exemplary model that utilities should never
become complacent and consistently re-evaluate what it means to be a top-tier utility.
Speaker:
Premjith Lakshman Sign - Chief Information Digital Officer and VP Customer Care, Regional
Water Authority
Ed Solar - Chief Sales Officer, VertexOne2021 Digital + Cloud
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Summit for Utilities
LIBERTY UTILITIES’ ENTERPRISE TRANSFORMATION JOURNEY — 4 P.M. ET/ 1 P.M. PT
Liberty Utilities is transforming its enterprise platform with help from IBM. Hear about how the project is going and
lessons learned thus far. This project included all utility applications from SAP and a hybrid-cloud implementation
approach. This session is an update to the 2020 session, "SAP in the Cloud: How Liberty Utilities Selected IBM for a
Full Hybrid-Cloud Implementation," available on-demand in the event platform.
Speakers:
John Lowson - Vice President, Transition Management and IT, Liberty Utilities
Chris MacRitchie - Vice President, Hybrid Cloud Services and Communication Sector, IBM
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
CX TRANSFORMATION JOURNEY: WHY AND HOW — 5 P.M. ET/ 2 P.M. PT
Leaders in the utility industry discuss customer expectations for digital engagement in the utility industry. Learn how
Duke Energy structured their CX transformation and the platforms that San Diego Gas and Electric implemented to
meet customer needs.
Speakers:
Scott Crider - Senior Vice President, Customer Services and External Affairs, San Diego Gas and
Electric
Chris Sechrest - Managing Director, Customer Connect Technical Services, Duke Energy
Moderator:
Darren Brady - Vice President, Chief Customer Officer, Smart Energy Water
DIGITAL TRANSFORMATION IN 12 WEEKS — 6 P.M. ET/ 3 P.M. PT
Fairfax Water, the largest water utility in Virginia, was riddled with increased customer complaints and issues related
to their legacy customer self-service options. They were searching for a partner that could help them transform their
digital customer experience. Fairfax Water selected Avertra’s SAP-certified MiCustomer Digital Experience platform
as the new foundation for their CX strategy. Avertra’s deep utility and SAP experience, mixed with MiCustomer's
advanced technology stack, created the perfect opportunity for Fairfax Water to quickly replace their legacy solution
in under 12 weeks across web and mobile channels.
Avertra and Fairfax Water are defining their five-year digital customer journey focusing on utilizing machine learning-
based insights to implement a proactive and intelligent customer experience addressing key processes like leak
detection and network demand forecasting. Fairfax continues to grow with the partnership and achieve long-term
business goals while transforming its customer and employee experience.
Speakers:
Christal Hardy - Customer Service Supervisor, Fairfax Water
Giancarlo Reyes - Founder and Customer Chief Officer, Avertra
Moderator:
Rana Sammar - Marketing Analyst, Avertra
IN CONVERSATION: STEVAN BERNARD — 6:30 P.M. ET/ 3:30 P.M. PT
Stevan Bernard discusses the increased activity of cybersecurity attacks and critical issues regarding surviving a
breach.
Speaker:
Stevan Bernard - Former Executive Vice President, Global Protection Services, formerly with Sony
Pictures
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities2021 Digital + Cloud
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Summit for Utilities
UTILITIES, BROADBAND, AND THE DIGITAL DIVIDE — 7 P.M. ET/ 4 P.M. PT
Southern California Edison discusses their broadband business and its strategy. Sacramento Municipal Utility
District — the sixth-largest public utility in the United States — contributes to this vital discussion on broadband.
Speakers:
Stephen Clemons - Chief Innovation Officer, Sacramento Municipal Utility District
Kurt Sweetser - Director, Edison Carrier Solutions, Southern California Edison
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
VIRTUAL EXHIBIT HALL NETWORKING — 8 P.M. ET/ 5 P.M. PT
This time is reserved for attendees to get to know our great partners and sponsors.
THURSDAY, JULY 29 — DAY 4
VIRTUAL EXHIBIT HALL NETWORKING — 10 A.M. ET/ 7 A.M. PT
This time is reserved for attendees to get to know our great partners and sponsors.
OPENING REMARKS + AGENDA REVIEW LIVE! — 11 A.M. ET/ 8 A.M. PT
The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers.
TALLAHASSEE’S STRATEGIC MOVE TO THE CLOUD — 11:30 A.M. ET/ 8:30 A.M. PT
Join this session to learn about Tallahassee’s CIS transformation and moving to the Cloud. We will discuss how
Tallahassee identified their CIS replacement drivers and goals, their path in selecting AAC as a trusted consultant
to facilitate the selection and deployment process, and ultimately their selection of Itineris to implement and
support UMAX.
Speakers:
James Barnes - Chief Customer Officer, City of Tallahassee
John Beddingfield - President - North America, Itineris
Steve Wenke - Managing Partner, AAC Utility Partners
Moderator:
Kimberly Williams - Vice President, Business Development Operations, Itineris
VIRTUAL EXHIBIT HALL NETWORKING — 1 P.M. ET/ 10 A.M. PT
Get to know our great partners and sponsors during the Exhibit Hall Networking hour.
IN CONVERSATION: RALPH IZZO — 2 P.M. ET/ 11 A.M. PT
Ralph Izzo speaks about PSEG’s three-part vision looking to the future of energy — people will use less energy;
the need for cleaner energy; and the need for a more resilient, reliable grid. Hear his view on the role of technology
solutions in meeting the future energy needs for people at all levels of economic status.
Speaker:
Ralph Izzo - President and Chief Executive Officer, Public Service Enterprise Group
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities2021 Digital + Cloud
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Summit for Utilities
DTE GROWS BY OFFERING NEW PRODUCTS AND SERVICES — 3 P.M. ET/ 12 P.M. PT
DTE was challenged by the resources required to offer new, innovative products and services for its customers.
It would cost $1M-$2M in its legacy environment and take six to nine months to create an offering, challenging
the notion of gaining a benefit beyond the initial investment. Ultimately, DTE wanted to make it possible for the
business to develop and offer new products and services in three months or less. “Every DTE product or service
offering can’t be a custom solution,” says Mark Blaszkiewicz, IT Business Relationship Manager and Customer
Cloud Platform Manager at DTE. DTE opted to implement SAP’s Commerce Cloud, Marketing Cloud and Billing &
Revenue Innovation Management solution to enable customers to self-enroll in the new offerings. With this new
standardized solution, the business can create and deploy a new offering themselves and no longer have to include
“waiting for the technology” as part of the launch timeframe. New capabilities have substantially increased the
speed at which they can do business.
Speakers:
Mark Blaszkiewicz - IT Manager, DTE Energy
Maureen Bolen - Chief Growth Officer, Utegration
Moderator:
Lauren Hurlock - Marketing Lead, Cloud for Utilities
WOMEN LEADERSHIP — 4 P.M. ET/ 1 P.M. PT
The utility sector has more women executives than any other industry in the S&P 500 (Source: WSJ). However,
women make up only 22% of the utility workforce, compared to 46% in other industries. (Source: IEA) While the
invited speakers are much more than just female executives in the tech and utility space, they have a unique
perspective — on leadership and business as a whole.
Speakers:
Colleen Arnold - President, Aqua
Audrey Lee, Ph.D - Senior Director of Energy Strategy, Microsoft
Stephanie Nashawaty - Chief Customer Innovation Officer, SAP
Moderator:
Kristin Heitmann - Chief Commercial Officer, Wall Street Journal | Barron's Group
A GLOBAL EV CONVERSATION FROM A TECHNOLOGY PERSPECTIVE — 5 P.M. ET/ 2 P.M. PT
As electric vehicles become more prevalent in the United States, this session talks to EV experts from Switzerland
and Australia about their recent initiatives, lessons learned, and more.
Speakers:
Wolfgang Korosec - Chief Information Officer, Sankt Galler Stadtwerke
John Chambers - Executive General Manager, Future Business and Technology, AGL
Moderator:
Jason Rodriguez - CEO, Zpryme
PGE’S DIGITAL TRANSFORMATION “BEYOND THE BILL” — 6 P.M. ET/ 3 P.M. PT
HCL Technologies and Portland General Electric (PGE), a Fortune 1000 public utility based in Portland, Oregon,
present a case study on the digital transformation of PGE’s customer experience. PGE sought to expand their
customer relationships ”beyond the bill” and improve self-service to build brand loyalty and reduce the cost to
serve. This session will dive into the “digital transformation” for the utility and cover lessons learned.
Speakers:
John Kochavatr - Chief Information Officer, Portland General Electric
Tushar Trivedi - Vice President, Utilities, HCL Technologies
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities2021 Digital + Cloud
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Summit for Utilities
FRIDAY, JULY 30 — DAY 5
VIRTUAL EXHIBIT HALL NETWORKING — 10 A.M. ET/ 7 A.M. PT
This time is reserved for attendees to get to know our great partners and sponsors.
OPENING REMARKS + AGENDA REVIEW LIVE! — 11 A.M. ET/ 8 A.M. PT
The Cloud for Utilities team will give opening remarks and review the day’s sessions and speakers.
IN CONVERSATION: NEIL CHATTERJEE — 11:30 A.M. ET/ 8:30 A.M. PT
FERC Commissioner and former Chairman Neil Chatterjee returns to the 2021 Digital + Cloud Summit to talk about
recent cybersecurity incidents, new rulings, and what’s next for him after FERC.
Speaker:
Neil Chatterjee - Commissioner and Former Chairman, Federal Energy Regulatory Commission
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
BUILDING CLOUD STRATEGY WITH CYBERSECURITY IN MIND — 12 P.M. ET/ 9 A.M. PT
All businesses are keenly aware of the need for a cybersecurity strategy, especially in light of recent attacks. Utility
companies have a heightened awareness because of their use of gas pipelines, electric grids, and water systems.
These critical infrastructures dramatically increase the risk of intrusion. This session will discuss how two utilities
developed their cloud strategies with risk mitigation from a cybersecurity perspective. Hear how Golden State
Water Corporation, an investor-owned utility, and South-Central Connecticut Regional Water Authority, a non-profit
public corporation, have worked with AAC Utility Partners and Israel Electric to build their Cloud strategies.
Speakers:
Patrick Kubiak - Vice President of Asset Management, Golden State Water
Premjith Lakshman Singh - Chief Information Digital Officer and VP Customer Care, Regional
Water Authority
Kevin Schnaitmann - Enterprise Security Manager, Regional Water Authority
Yosi Shneck - Head of Cyber Entrepreneurship and Business Development, Israel Electric Corp
Moderator:
Lyndal Haddox - Vice President, Innovative Solutions, AAC Utility Partners
VIRTUAL EXHIBIT HALL NETWORKING — 1 P.M. ET/ 10 A.M. PT
Get to know our great partners and sponsors during the Exhibit Hall Networking hour.
TECH COMPANIES LEAD BY EXAMPLE ON SUSTAINABILITY — 2 P.M. ET/ 11 A.M. PT
Trailblazing technology experts from Microsoft and SAP discuss approaches to achieve sustainability in the
power and utility space. Hear about exciting strategic objectives, climate initiatives, carbon initiatives, and major
investments made to promote renewable, resilient, affordable solutions, and a more accessible energy grid — and
the targets they aim to achieve are closer than you might think.
Speakers:
Jay Castleberry - Industry Advisor for Utilities, SAP
Hanna Grene - Director for Energy Industry, Americas, Microsoft
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
TECHNOLOGY TRANSFORMATION AT CENTRAL HUDSON — 3 P.M. ET/ 12 P.M. PT
Central Hudson Gas and Electric has undertaken a multi-year digital transformation journey to retire decades-old
legacy applications, adopt industry best practices, and drive agility and innovation. They have adopted a “Smart
Cloud” strategy leveraging cloud technology and solutions that will improve their efficiencies, optimize total cost
of ownership, meet regulatory obligations, and improve sustainability. This session will talk about the journey at
Central Hudson, critical success factors, learnings from the initiatives, and their experience working with Wipro on
some of the strategic initiatives.
Speaker:
Donna Kladis - Chief Technology Officer, Central Hudson Gas and Electric Corp.
Moderator:
Puneet Mohan - General Manager + Head for Utilities, USA, Wipro
CLOUD TECHNOLOGY FOR PLANNING AND BUDGETING — 4 P.M. ET/ 1 P.M. PT
Traditional budgeting has relied largely on incrementalism as the model for the development of resource and
spending plans. Incrementalism won’t work in the near term, post-COVID world. This session examines how utilities
approach budget development and financial forecasting in an environment of extreme volatility and uncertainty.
Speaker:
Patrick Meador - Financial Reporting and Budget Manager, Louisville Metropolitan Sewer District
Moderator:
Rowan Miranda - Senior Principal Managing Partner for Government Strategy, Workday
IN CONVERSATION: LEROY NIX — 1 P.M. ET/ 10 A.M. PT
Southern Company and Nicor Gas' Leroy Nix joins Rick Cutter for a conversation about the role of innovation,
how the pandemic has impacted innovation, and the future for the industry.
Speaker:
Leroy Nix - Director of Market Strategy, Nicor Gas
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities
CIS + BILLING BEST PRACTICES FROM HEALTHCARE AND BANKING FOR UTILITIES — 6 P.M. ET/
3 P.M. PT
This session will discuss best practices of healthcare and banking in CIS and billing that utilities can implement and
the use of Spark engine in utilities billing.
Speaker:
Amit Grover- IT Group Manager, Florida Power and Light
Butch Steele - Director of Billing Solutions, Florida Power and Light
Rajesh Nichani - Chief Technology Officer, Apexx
Moderator:
Saket Pabby - Founder and Chief Executive Officer, RIA Advisory
DIGITAL PRIVACY IN THE AGE OF ACCELERATED DIGITALIZATION — 7 P.M. ET/ 4 P.M. PT
This session addresses considerations for privacy and digitalization from a legal perspective, legal compliance
issues and obligations specific to General Data Protection Regulations and emerging standards for utilities.
Speaker:
Daniel Lumm - Attorney, Nelson Mullins
Moderator:
Rick Cutter - Managing Director, Cloud for Utilities2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
Who attends?
The Summit draws a growing audience of utility The Summit brings innovators from and outside the
executives and industry partners who recognize how utility industry together for an exchange of ideas.
rapidly changing technologies specifically impact Representatives from every sector are invited to be
our industry. a part of this exciting forum to show utility attendees
perspectives from other industries.
Impacts include a combination of regulatory
requirements, changing customer needs, security No matter how you are engaged in utilities, this is a
and legal ramifications that must be managed, and one-of-a-kind opportunity to learn about digital and
the bottom line of efficiently providing the crucial cloud technologies and how they relate to the utility
life-sustaining services that our society requires. industry.
2020 Attendee Stats
There is nothing like it
for the utilities industry2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
Past attendees
• AAC Utility Partners • Exelon • Pittsburgh Water and Sewer
• Advanced Utility Systems • Gainesville Regional • Powerplan
• Aerstone Utilities • PPL
• Agile Meridian • Golden State Water • PricewaterhouseCoopers
• Algonquin Power & Company • Projetech, Inc.
Utilities Corp • Google Cloud • Provo City Utilities
• Amazon Web Services • HCL Technologies • Public Service Commission
• Aqua America, Inc. • IBM of D.C.
• Arlington County • Illinois Commerce • Puget Sound Energy
Government Commission • Red Clay Consulting
• Avertra • Infosys • Regional Water Authority
• Baltimore Gas and Electric • Itineris • San Gabriel Valley Water
• Bernard Global, LLC • KC Water Company
• Bloomberg NEF • Level One • SAP
• Bryan Texas Utilities • Liberty Utilities • South Jersey Industries
• Cayenta • Loudoun Water • Southern California Edison
• Charleston Water System • Madison Gas and Electric • Systems & Software
• Citizens Energy Group • Milestone Utility Services • Tacoma Public Utilities
• Cogsdale • Morning Consult • The Chertoff Group
• Con Edison Co. of NY • NARUC • The Wall Street Journal
• DC Water • NiSource • Tucson Electric
• Desert Sky Group, LLC • Northwest Natural • UGI Utilities
• Direct Energy • ONEGAS • Union Gas Limited
• DTE Energy • Open International • Vera Water and Power
• Duke Energy Renewables • Oracle Utilities • VertexOne
• Edison Electric Institute • Orlando Utilities • Vlocity
• Emera Maine Commission • Washington Gas
• Essential Utilities • Philadelphia Gas Works • Wipro2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
2021 Media Partner
We’re thrilled that The Wall Street Journal will be participating in the 2021 Digital + Cloud Summit as our
media partner. They will be leading several sessions, participating in all aspects of the Summit, and will
help promote the Summit in digital and in print. The Journal will also provide attendees a complimentary
three-month digital subscription.
The Wall Street Journal reporter Rob Barry moderated the Women Utility Executives Leading the Way
panel featuring AES’ Annmarie Reynolds and Golden State Water’s Denise Kruger at the 2020 Summit.2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
Look and Feel
Content is only as good as it is engaging for viewers. We believe the high-production value of our content
will make the difference between attendees hanging off of speakers’ every word or tuning out. The look
and feel of the 2021 Digital + Cloud Summit content has been carefully considered and designed to be
engaging — think cable news, not just another Zoom meeting. The Cloud for Utilities webinar with Neil
Chatterjee on February 11, 2021 was a preview and test of the planned aesthetics of the 21 Summit.
Visual accompaniment Multiple speakers2021 Digital + Cloud
cloudforutilities.org | info@cloudforutilities.org
Summit for Utilities
2021 Sponsors
Platinum
Gold
SilverContact Lauren Hurlock Marketing Lead laurenh@cloudforutilities.org (202) 301-7944
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