2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed

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2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
BENEFIT AND
CONTRIBUTION
SCHEDULE

                  2021
MORE THAN A MEMBER. MORE WITH BANKMED.
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
Contents

01                    02                  03
CONTACT US            GET TO KNOW         PLAN OPTIONS
                      BANKMED

 PG 2                  PG 4                PG 6

04                    05                  06
BENEFIT INFORMATION   OUR DIGITAL TOOLS   BANKMED PRIVACY
                                          STATEMENT

 PG 15                 PG 64               PG 66
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
CONTACT US
    MEDICAL EMERGENCIES:                             CLAIMS                                           Your pharmacist can call 0800 BANKMED               COMPLAINTS
                                                                                                      (0800 226 5633)
    0860 999 911                                     Include your membership number and                                                                   AND DISPUTES
                                                     make sure the claim is easy to read              Healthcare Professionals can
                                                                                                                                                          Should you have a complaint about your
    GENERAL QUESTIONS                                E-mail: claims@bankmed.co.za
                                                                                                      call 0800 132 345
                                                                                                                                                          membership, please let us know in writing:
                                                                                                      Essential and Basic Plans
    Website: www.bankmed.co.za                       Fax: 021 527 1940                                                                                    E-mail for employees:
                                                                                                      E-mail: chronicbasicessential@bankmed.co.za         enquiries@bankmed.co.za
    Call: 0
           800 BANKMED (0800 226 5633)              Post: B
                                                            ankmed Claims, Private Bag X2,
                                                          Rivonia 2128                                Fax: 011 539 7000                                   E-mail for pensioners:
    •	toll-free on a Telkom landline
                                                                                                      Your pharmacist can call 0800 BANKMED               pensioners@bankmed.co.za
    E-mail for employees:
                                                             CLAIM USING THE BANKMED                  (0800 226 5633)
    enquiries@bankmed.co.za                                  APP OR THE WEBSITE
                                                                                              PG 64                                                       Post: Complaints Bankmed, Private Bag X2,
                                                                                                      Register to gain access to these benefits           Rivonia 2128
    E-mail for pensioners:
                                                                                                                                                          By law, we have to respond to written complaints
    pensioners@bankmed.co.za                         PRE-AUTHORISATION FOR                                    HIV PROGRAMME FOR HIV                       within 30 days, but we always
    Fax: 021 527 1926                                HOSPITAL ADMISSION, DAY                                  AND AIDS (CONFIDENTIALITY           PG 23
                                                                                                                                                          do try to respond much sooner.
                                                                                                              GUARANTEED)
    Post: B
           ankmed Customer Services,                SURGERY, MRI, CT SCAN OR
                                                                                                                                                          Lodge a formal complaint
          Private Bag X2, Rivonia 2128               RADIONUCLIDE SCAN                                        BABY-AND-ME PROGRAMME
                                                                                                              FOR PREGNANCY AND                   PG 22   If you have given us a reasonable chance to address
    DIGITAL TOOLS                                    Call: 0
                                                            800 BANKMED (0800 226 5633)                      CHILDBIRTH                                  your concerns, and you are still not satisfied with
                                                     •   toll-free on a Telkom landline
    View information about your membership                                                                                                                the outcome of the process, you can lodge a formal
                                                                                                              ONCOLOGY PROGRAMME
    and update your contact details:                 Fax: 021 527 1928                                                                            PG 23   complaint with the Council for Medical Schemes:
                                                                                                              FOR CANCER TREATMENT

    Website: Log in to the member portal             E-mail: treatment@bankmed.co.za                                                                      Customer Care Line: 0861 123 267
    at www.bankmed.co.za                                                                                      CHRONIC ILLNESS BENEFIT             PG 18   •   ShareCall from a Telkom landline
                                                             HOSPITAL CARE
                                                                                              PG 19
    Mobile site: Log in to m.bankmed.co.za                   AND PROCEDURES                                                                               Reception: 012 431 0500
    Bankmed App: Download and log in                 Authorisation for chronic medication                     COVID-19 BENEFITS                   PG 62   Fax: 086 673 2466
    Your username and password are the same          Call: 0
                                                            800 BANKMED (0800 226 5633)                                                                  E-mail: complaints@medicalschemes.co.za
    for the website, mobile site and App.                                                             REPORT FRAUD                                        Post: C
                                                                                                                                                                 ouncil for Medical Schemes, Block A,
                                                     •   toll-free on a Telkom landline
                                                                                                      Call: 0800 004 500 / 0800 007 788                         Eco Glades 2 Office Park,
            FIND A HEALTHCARE                        Core Saver, Traditional, Comprehensive                                                                     420 Witch Hazel Avenue, Eco Park, Centurion
                                                                                                      SMS: 43477
            PROFESSIONAL IN OUR              PG 65   and Plus Plans                                                                                             0157 or Council for Medical Schemes,
            NETWORK                                                                                   E-mail: bankmed@tip-offs.com
                                                     E-mail: chronic@bankmed.co.za                                                                              Private Bag X34, Hatfield, 0028
                                                                                                      Post: Freepost DN298, Umhlanga Rocks 4320
                                                     Fax: 011 770 6247

2
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
Glossary
Annual Threshold                                                           Membership or Member
This is a rand amount for the Plus Plan. We use the number of adult        The Principal Member is the person who pays the monthly
and child dependants on the membership to calculate the Annual             contribution and is the main member on the membership, and the
Threshold for the year.                                                    membership contract holder. In the case of Bankmed, the Principal
                                                                           Member is an employee of a participating employer or bank that has
Claims are paid out at 100% of Scheme Rate from your Medical
                                                                           an agreement with Bankmed. Alternatively, membership may extend
Savings Account for Designated Service Providers, once this is
                                                                           to continuation members such as retirees or surviving dependants.
exhausted you are able to access the Above Threshold Benefit.

                                                                           Networks and Designated Service Providers
Above Threshold Benefit
                                                                           We negotiate tariffs for you with hospitals, pharmacies, GPs and
The Above Threshold Benefit gives Plus Plan members cover for
                                                                           specialists. When these Healthcare Professionals agree to charge
healthcare they receive without being hospitalised when they reach
                                                                           the Bankmed Rate, we contract with these Healthcare Professionals
their Annual Threshold. It is an Insured Benefit.
                                                                           and call them Network Providers or Designated Service Providers.
                                                                           These providers must meet our quality standards and charge you
Day-to-day Benefits                                                        the agreed rates.
Day-to-day expenses include items such as medication, visits to your GP,
x-rays and blood tests.                                                    Prescribed Minimum Benefits (PMBs)
On the Plus, Comprehensive, and Core Saver Plans, we pay these             According to the Medical Schemes Act, all medical schemes have to
expenses from your Medical Savings Account.                                pay for a minimum level of care for a list of medical conditions.

On the Traditional, Basic, and Essential Plans, we cover these
                                                                           Scheme Rate
expenses from the Insured Benefits subject to limits.
                                                                           Healthcare Professionals in our network charge the Scheme Rate. If
Deductible                                                                 you visit a Healthcare Professional who is not in our network, they
The deductible is an upfront payment that you have to pay to a             can charge you more than the Scheme Rate and you will be liable for
hospital, day clinic or other healthcare facility before you can receive   the difference.
treatment. The facility will not admit you until you pay the deductible.

Dependants
A dependant is either a spouse, partner, child, or special dependant.
Applications will need to be submitted to Bankmed for membership.

Insured Benefit
This is a benefit Bankmed pays from pooled contributions, instead of
using your personal Medical Savings Account (if you have one).

                                                                                                                                                3
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
GET TO KNOW
BANKMED
We care about your health and wellbeing                                                                               Bankmed gives you better benefits
    Bankmed has over 100 years of experience in the Banking
    and Healthcare industry

                                                                                                                           38%
                                                                                                                           BETTER VALUE
                                                                                                                                                                38.7% VS 34.5%
We are experts in providing insights into your       HOW BANKMED WORKS
health and wellness needs and have the ability to
offer you a medical scheme tailored to your unique   Bankmed is registered in accordance with the Medical
requirements.                                        Schemes Act 131 of 1998. The Council for Medical
                                                     Schemes has approved all our rules and benefits.                                                        Bankmed’s Solvency Ratio as at
We offer tools to measure and improve your health                                                                                                        31 December 2018 vs Industry Average
through the Wellness and Preventive Care Benefits.   A Board of Trustees manages the Scheme for you.
                                                                                                                                                              (CMS Annual Report 2018/19)
                                                     They put your interests first, and make sure we can
Our communication hub provides you with              keep paying claims now and into the future. You choose
information, news and tips on how to create          half of the trustees by voting at our Annual General
and maintain a healthy lifestyle. Your health        Meeting (AGM), and your employers appoint the other
and wellbeing is our number one priority!            half of the trustees that make up the Board Of Trustees.

WE GIVE YOU COVER SO
                                                     AA+ GLOBAL CREDIT RATING
YOU CAN ACCESS QUALITY
                                                     Bankmed has been awarded the AA+ Global Credit
HEALTHCARE
Bankmed takes part in a yearly survey commissioned
                                                     Rating for eleven years in a row. We are one of the
                                                     few closed medical schemes in South Africa to have
                                                     achieved this rating.
                                                                                                                                6
                                                                                                                               PLANS
                                                                                                                                                                    AA+
                                                                                                                                                                   GLOBAL CREDIT
by the Health Quality Assessment. This survey
                                                                                                                                                                   RATING IN 2020
measures the quality of the medical care members     Bankmed is built on a solid financial base. We aim to
of medical schemes receive. Based on the 2019        give you more benefits and lower contributions when
Health Quality Assessment findings, Bankmed          compared with the rest of the market.
members receive better quality healthcare in the                                                                 We offer a range of Plans to suit our       Global Credit Rating – 2020
industry across most clinical quality indicators.                                                               members’ healthcare needs and pockets

4
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
What sets Bankmed apart?
                                                   ‘We believe that we must embark on a journey aimed at dramatically improving the way our
                                                   members engage with wellness. By assessing the way that the COVID-19 pandemic has so rapidly
                                                   changed the way we manage our health and our behaviour, I believe that with the correct
                                                   leadership and focus, we can do the same when it comes to managing our day-to-day health
        4.9%
           VS 8.2%
                                                   management going forward.’
                                                   Bankmed CEO, Teddy Mosomothane.

  Non-healthcare Expenses Ratio                 PREVENTIVE SCREENING TESTS                                                        WE COME TO YOU
(Administration, Managed Care and
 General Administration Expenses)               AND WELLNESS INITIATIVES                                                          Bankmed has a caring and helpful contingency of professionals who come to your
                                                                                                                                  workplace to assist you with any questions about your Plan benefits or services.
Bankmed as at 31 December 2018                  Our wellness initiatives help you to identify any conditions before they become
     vs Industry Average                        a problem. We pay for your screening tests and ensure that you get the best
    (CMS Annual Report 2018)                    possible treatment should your tests identify you as being at-risk. Aside from    PLANS DESIGNED SPECIFICALLY FOR YOU
                                                helping to improve your longevity and overall mental and physical wellbeing,
                                                                                                                                  All our Plans, benefits and contributions are designed to reflect our intimate
                                                wellness initiatives also aid in lowering the cost of healthcare, reducing
                                                                                                                                  knowledge of your challenges, workplace environment, lifestyle choices and
                                                absenteeism, increasing productivity, reducing injuries, compensation
                                                                                                                                  health risks.
                                                and disability-related costs, and they help boost morale and loyalty within
                                                an organisation.
                                                                                                                                  WE’VE GONE DIGITAL
   COVID-19                                     COVID-19                                                                          We have risen to the COVID-19 challenge and ensured that while face-to-face
                                                                                                                                  events are on hold, our virtual AGM and Year-end events are world class digital
                                                Since the outbreak of the COVID-19 pandemic Bankmed has brought assurance
                                                                                                                                  experiences.
                                                to members with an agile response to the virus, keeping in line with the
                                                World Health Organisation (WHO) recommendations ensuring we bring you             Bankmed has created a digital world to meet the evolving needs of our members.
                                                comprehensive cover with your health and wellbeing our main priority.             Our Bankmed App and website are designed for a superior member experience.
                                                                                                                                  Our platforms have been crafted by User Design experts to provide seamless
                                                                                                                                  and effortless access to relevant forms, information and claim submissions
                       CMS Annual Report 2018
                                                                                                                                  at a click of a button!

                                                                                                                                                                                                                     5
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
PLAN OPTIONS
    Getting value from your Plan
    TIPS ON HOW TO GET                                    UNLOCK THE POWER
    THE MOST VALUE OUT                                    OF OUR DIGITAL TOOLS
    OF YOUR PLAN                                          Our website and App give you information
                                                          at your fingertips without having to call us
    •   Use a Healthcare Professional in our network
                                                          or wait for business hours:
    •	Avoid using your day-to-day benefits by
                                                          •	Submit claims
       registering on the Chronic Illness Benefit
       for chronic medication or the Baby-and-Me          •	Download important documents to prove
       Programme if you are pregnant                         membership or submit for taxes

    •	Have your procedures done in a day surgery or      •	Search for a Healthcare Professional
       day clinic, you will need to pay a deductible if
                                                          •	Share your medical history with your
       admitted to hospital
                                                              Healthcare Professionals through your
                                                              Electronic Health Record (EHR)

            BABY-AND-ME PROGRAMME               PG 22

            CHRONIC ILLNESS BENEFIT             PG 18

                                                               GENERAL EXCLUSIONS
            HIV PROGRAMME
                                                PG 23
            (CONFIDENTIALITY GUARANTEED)                       What bankmed does not cover
                                                               See the complete list of
            ONCOLOGY PROGRAMME                  PG 23
                                                               Bankmed exclusions by
                                                               reviewing the scheme rules on
            PRESCRIBED MINIMUM BENEFITS         PG 16
                                                               the website
                                                               www.bankmed.co.za
            FIND OUT MORE ABOUT
                                                PG 20
            UPFRONT PAYMENTS

6
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
Choosing the Plan                                    Make sure your healthcare cover suits your needs and budget.

for you                                              This infographic gives a broad overview of things you need to keep in mind when choosing your Plan:

                         01
                                                                                                                 YES
                                                                                                                                                   On the Basic, Essential and Traditional
                                                                                                                                                   Plans you must use Bankmed networks

                                                                                                                02
                 ARE YOU YOUNG, HEALTHY                                                                                                            and follow defined processes to see
                 AND ON A STRICT BUDGET?                                                                                                           a specialist. You must also use our
                                                                                                                                                   medicine lists (formularies) for certain
                                                                                                               ARE YOU                             treatments and medication. Consider
                                                                                                            COMFORTABLE                            where you work and live before choosing
                                                                                            Core Saver                         Essential           a Plan that relies on you being restricted
                                                                                                           BEING RESTRICTED
                                                                                          Comprehensive      TO A SPECIFIC       Basic             to networks.

                                                                                               Plus       HOSPITAL NETWORK    Traditional          You still benefit from using our networks
        NO                                 YES
                                                                                                              OR SERVICE                           on the Core Saver, Comprehensive or
                                                             The Essential and Basic                          PROVIDER?
                                                             Plans provide cover                                                                   Plus Plans, but using networks are not
    Core Saver                                               for basic healthcare                                                                  a requirement for cover on these Plans.
    Traditional                          Essential           expenses, known as                                                                    You still have to pay an amount upfront if
                                                             Prescribed Minimum                                                                    you are admitted to a hospital that is not
   Comprehensive                           Basic             Benefits (PMBs).                                                                      part of our network.
       Plus                                                  This means you receive                              NO
                                                             cover for PMBs even if you
                                                             have a restricted budget.
                                                             You are required to use
                         01                                  our Bankmed networks
                                                             to ensure full cover.
                                                                                                                 YES

                 DO YOU WANT A MEDICAL
                   SAVINGS ACCOUNT?
                                                                                                                04                                                           Traditional
                                                                                                                                                                 NO        Comprehensive
                                                                                                                                Is your                                          Plus
                                                                                                            DO YOU HAVE         chronic
                                                                                            Any plan
        NO                                 YES                                                               A CHRONIC        condition a
                                                                                                            CONDITION?           PMB?

     Essential                         Core Saver                                                                                                                YES          Any plan

       Basic                         Comprehensive
    Traditional                            Plus                                                                                             Compare the different Plans, what benefits they
                                                                                                                                            offer and what the limits and restrictions apply.
                                                                                                                 NO                         www.bankmed.co.za

                                                                                                                                                                                                7
2021 BENEFIT AND CONTRIBUTION - SCHEDULE - Bankmed
Plan Benefits
    Plan            Wellness and Preventive Care Benefits            Use this network for full cover       Treatment while admitted                     Chronic medication          Prescribed Minimum
                                                                                                           to hospital and other major                                              Benefits (PMBs)
                    (Determine your risk, detect conditions early,   (Prescribed Minimum Benefits
                                                                                                           medical expenses
                    and improve your health)                         and other benefits)
    Plus            Personal Health Assessment                       Bankmed GP Network                    Comprehensive cover for hospitalisation      R27 820 for each member     We pay the full cost of
                                                                                                           and most hospital care in any private        a year                      Prescribed Minimum
                    Bankmed Stress Assessment                        Bankmed Prestige A and B Specialist
                                                                                                           hospital                                                                 Benefits from network
                                                                     Network                                                                            We pay less for the
                    Vaccinations and screenings                                                                                                                                     Healthcare Professionals
                                                                                                           Specific categories subject to rand limits   medication you collect
                                                                     Bankmed Pharmacy Network
                    Pap smear consultation                                                                                                              from pharmacies that are    Reduced benefits if you use
                                                                                                           We pay for procedures performed
                                                                     Bankmed Pharmacy Network for                                                       not in our network. You     Healthcare Professionals who
                    Female contraception                                                                   in-hospital at 300% of the Scheme
                                                                     HIV medication                                                                     might have to pay part of   are not in our network. You
                    Workplace-based TB screening                                                           Rate
                                                                     Bankmed Emergency Services                                                         the cost yourself           may have to pay part of the
                    Human Papilloma Virus (HPV) vaccine for female   for ambulance services                                                                                         treatment cost yourself
                    and male members aged nine to 16
                    Herpes Zoster vaccine for members 60+
                    Post-engagement Wellness Management Programme
    Comprehensive   Personal Health Assessment                       Bankmed GP Network                    Comprehensive cover for hospitalisation      R23 330 for each member     We pay the full cost of
                                                                                                           and most hospital care in any private        a year                      Prescribed Minimum
                    Bankmed Stress Assessment                        Bankmed Prestige A and B Specialist
                                                                                                           hospital                                                                 Benefits from network
                                                                     Network                                                                            We pay less for the
                    Vaccinations and screenings                                                                                                                                     Healthcare Professionals
                                                                                                           Specific categories subject to rand limits   medication you collect
                                                                     Bankmed Pharmacy Network
                    Pap smear consultation                                                                                                              from pharmacies that are    Reduced benefits if you use
                                                                                                           In-hospital GP procedures covered
                                                                     Bankmed Pharmacy Network for                                                       not in our network. You     Healthcare Professionals who
                    Female contraception                                                                   at 100% of Scheme Rate.
                                                                     HIV medication                                                                     might have to pay part of   are not in our network. You
                    Workplace-based TB screening                                                           In-hospital specialist procedures
                                                                     Bankmed Emergency Services                                                         the cost yourself           may have to pay part of the
                    Human Papilloma Virus (HPV) vaccine for female                                         covered at 100% of Scheme Rate                                           cost of treatment yourself
                                                                     for ambulance services
                    and male members aged nine to 16
                    Herpes Zoster vaccine for members 60+
                    Post-engagement Wellness Management Programme
    Traditional     Personal Health Assessment                       Bankmed Hospital Network              Comprehensive cover for hospitalisation      R21 545 for each member     We pay the full cost of
                                                                                                           and most hospital care in a restricted       a year                      Prescribed Minimum
                    Bankmed Stress Assessment                        Bankmed GP Network
                                                                                                           hospital network                                                         Benefits from network
                                                                                                                                                        We pay less for the
                    Vaccinations and screenings                      Bankmed Prestige A and B Specialist                                                                            Healthcare Professionals
                                                                                                           Specific categories subject to rand limits   medication you collect
                                                                     Network
                    Pap smear consultation                                                                                                              from pharmacies that are    Reduced benefits if you use
                                                                                                           More extensive hospital network than
                                                                     Bankmed Pharmacy Network                                                           not in our network. You     Healthcare Professionals who
                    Female contraception                                                                   for Essential and Basic Plans
                                                                     Bankmed Pharmacy Network for                                                       might have to pay part of   are not in our network. You
                    Workplace-based TB screening                                                           GP procedures performed in hospital
                                                                     HIV medication                                                                     the cost yourself           may have to pay part of the
                    Human Papilloma Virus (HPV) vaccine for female                                         covered at 100% of Scheme Rate                                           cost of treatment yourself
                                                                     Bankmed Emergency Services
                    and male members aged nine to 16                                                       Procedures specialists do in the
                                                                     for ambulance services
                    Herpes Zoster vaccine for members 60+                                                  hospital is covered at 100% of
                                                                                                           Scheme Rate
                    Post-engagement Wellness Management Programme
8
Plan         Wellness and Preventive Care Benefits            Use this network for full cover       Treatment while admitted                     Chronic medication           Prescribed Minimum
                                                                                                    to hospital and other major                                               Benefits (PMBs)
             (Determine your risk, detect conditions early,   (Prescribed Minimum Benefits
                                                                                                    medical expenses
             and improve your health)                         and other benefits)
Core Saver   Personal Health Assessment                       Bankmed GP Network                    Comprehensive cover for hospitalisation      No overall limit, but        We pay the full cost of
                                                                                                    and most hospital care in an unrestricted    benefits subject to Core     Prescribed Minimum
             Bankmed Stress Assessment                        Bankmed Prestige A and B Specialist
                                                                                                    network of hospitals                         Saver medicine list          Benefits from network
                                                              Network
             Vaccinations and screenings                                                                                                         (formulary) for Prescribed   Healthcare Professionals
                                                                                                    Specific categories subject to rand limits
                                                              Bankmed Pharmacy Network                                                           Minimum Benefit
             Pap smear consultation                                                                                                                                           Reduced benefits if you use
                                                                                                    Organ transplants and oncology               conditions only
                                                              Bankmed Pharmacy Network for                                                                                    Healthcare Professionals who
             Female contraception                                                                   treatment is limited to Prescribed
                                                              HIV medication                                                                     We pay less for the          are not in our network. You
             Workplace-based TB screening                                                           Minimum Benefits
                                                              Bankmed Emergency Services                                                         medication you collect       may have to pay part of the
             Human Papilloma Virus (HPV) vaccine for female                                         We pay for procedures performed              from pharmacies that are     cost of treatment yourself
                                                              for ambulance services
             and male members aged nine to 16                                                       in-hospital at 100% of Scheme Rate           not in our network. You
             Herpes Zoster vaccine for members 60+                                                                                               might have to pay part of
                                                                                                                                                 the cost yourself
             Post-engagement Wellness Management Programme
Basic        Personal Health Assessment                       Bankmed Hospital Network              Comprehensive cover for hospitalisation      No overall limit, but        We pay the full cost of
                                                                                                    and most hospital care in a restricted       benefits from Bankmed        Prescribed Minimum
             Bankmed Stress Assessment                        Bankmed GP Entry Plan Network
                                                                                                    hospital network                             network Healthcare           Benefits from network
             Vaccinations and screenings                      Bankmed Entry Plan Specialist                                                      Professionals and subject    Healthcare Professionals
                                                                                                    Specific categories subject to rand limits
                                                              Network                                                                            to Scheme approved
             Pap smear consultation                                                                                                                                           Reduced benefits if you use
                                                                                                    Hospital network more limited than           medicine list (formulary)
                                                              Bankmed Pharmacy Network                                                                                        Healthcare Professionals who
             Female contraception                                                                   for the Traditional Plan
                                                              Bankmed Pharmacy Network for                                                                                    are not in our network. You
             Workplace-based TB screening                                                           Organ transplants, oncology treatment
                                                              HIV medication                                                                                                  may have to pay part of the
             Human Papilloma Virus (HPV) vaccine for female                                         and renal dialysis, are limited                                           cost of treatment yourself
                                                              Bankmed Emergency Services            to Prescribed Minimum Benefits
             and male members aged nine to 16
                                                              for ambulance services
             Herpes Zoster vaccine for members 60+                                                  We pay for procedures performed
                                                                                                    in-hospital at 100% of Scheme Rate
             Post-engagement Wellness Management Programme
Essential    Personal Health Assessment                       Bankmed Hospital Network              Limited to Prescribed Minimum                Limited to Prescribed        We pay the full cost of
                                                                                                    Benefits from a restricted hospital          Minimum Benefits,            Prescribed Minimum
             Bankmed Stress Assessment                        Bankmed GP Entry Plan Network
                                                                                                    network (Designated Service Providers)       covered at 100% of cost      Benefits from network
             Vaccinations and screenings                      Bankmed Entry Plan Specialist                                                      from Bankmed GP Entry        Healthcare Professionals
                                                                                                    Hospital network more restricted than
                                                              Network                                                                            Plan Network and subject
             Pap smear consultation                                                                 for the Traditional Plan                                                  Reduced benefits if you use
                                                              Bankmed Pharmacy Network                                                           to Scheme approved
             Workplace-based TB screening                                                                                                                                     Healthcare Professionals who
                                                                                                    Procedures performed in hospital             medicine list (formulary)
                                                              Bankmed Pharmacy Network for                                                                                    are not in our network. You
             Human Papilloma Virus (HPV) vaccine for female                                         are limited to Prescribed Minimum
                                                              HIV medication                                                                                                  may have to pay part of the
             and male members aged nine to 16                                                       Benefits
                                                                                                                                                                              cost of treatment yourself
                                                              Bankmed Emergency Services
             Herpes Zoster vaccine for members 60+
                                                              for ambulance services
             Post-engagement Wellness Management Programme

                                                                                                                                                                                                             9
DAY-TO-DAY        Medical Savings Account
BENEFITS ON       (MSA)
DIFFERENT PLANS      More than a member. More with Bankmed.

                  CORE SAVER, COMPREHENSIVE
                  AND PLUS PLANS
                  A Medical Savings Account (MSA) is used to pay for healthcare you
                  receive while you are not admitted to hospital. We use these funds to
                  pay for medical costs like GP visits, X-rays (radiology), medication, and
                  blood tests (pathology).

                  At the beginning of the year, we give you full access to a yearly amount.
                  You pay the amount back without interest as part of your monthly
                  contributions.

                  If you join Bankmed after 1 January, we work out your MSA amount for
                  the rest of the year by multiplying the monthly amount you contribute
                  towards your MSA by the number of months left in the year.

                  MAKING YOUR MEDICAL SAVINGS
                  ACCOUNT (MSA) LAST
                  Only you and your treating Healthcare Professional can decide what
                  treatment you need. Discuss with your Healthcare Professional to
                  ensure you get the best value for money and treatment.

                  Pace yourself
                  Work out a budget just as you would with a savings account at the bank.

                  Know how much you have available for the year and plan for important
                  check-ups over the year. Use pharmacies or clinic services that offer free
                  blood pressure tests or give flu shots. (We pay for the flu vaccine from
                  your Insured Benefit, so you do not use the funds in your MSA).

10
Plan            Medical Savings Account   Day-to-day benefits

Plus            Yes                       We pay day-to-day claims from your Medical Savings Account until you reach the Annual Threshold

                                          Once you reach the Annual Threshold, you gain access to the Above Threshold Benefit, which gives more cover if you have high out-of-hospital expenses

Comprehensive   Yes                       We use the funds in your MSA to pay for GP and specialist consultations, acute medication (medication you have to take for a short time), blood tests (pathology) and
                                          X-rays (radiology)

                                          Unlimited cover from the Insured Benefit for procedures performed by GPs or specialists in their rooms, and basic dentistry (such as dentist consultations, teeth cleaning
                                          and fillings)

                                          We only pay the full cost if you use Healthcare Professionals in our network; otherwise you may incur a co-payment

                                          Cover from the Insured Benefit up to a set limit for advanced dentistry, orthodontics and other specified categories. When you reach the limit, we start paying from the
                                          available funds in your MSA

Traditional     No                        We pay from the Insured Benefit for GP and specialist consultations, acute medication (short-term medication), X-rays (radiology), blood tests (pathology),
                                          basic dentistry, advanced dentistry and orthodontics up to the Plan limit

                                          Unlimited cover from the Insured Benefit for procedures performed by GPs and specialists in their rooms

                                          We only pay the full cost if you use Healthcare Professionals in our network; otherwise you may have to pay part of the cost yourself

                                          Limited cover for eye test and glasses or contact lenses every two years

Core Saver      Yes                       Unlimited cover for Prescribed Minimum Benefits (PMBs) if you use GPs or specialists in our networks and get the recommended care for the condition. You have to
                                          register on the Chronic Illness Benefit for chronic conditions

                                          Prescribed Minimum Benefits

                                          We pay for two consultations for non-PMB conditions from the Insured Benefit. Once this is used up, we pay for day-to-day benefits from the available funds in your MSA

                                          We use the available funds to pay for non-PMBs such as dentistry, orthodontics, eye care, and acute medication (short-term medication you have to take for a short time)
                                          that a Healthcare Professional prescribes
                                          Members on this Plan have limited cover from the Insured Benefit for acute medication a pharmacist prescribes and gives you

Basic           No                        Unlimited cover for primary healthcare services such as GP consultations, acute medication (short-term medication you have to take for a short time) on our medicine list
                                          (formulary) and basic dentistry from Healthcare Professionals in our network

                                          Limited benefits for eye care from the Bankmed Optometry Network every two years

                                          We offer other benefits up to a limit if you get them from a Bankmed Entry Plan Network GP or this GP refers you to someone else (writes a letter saying you should see
                                          another Healthcare Professional in our network)

                                          No benefit for advanced dentistry or orthodontic treatment

Essential       No                        Cover limited to Prescribed Minimum Benefits

                                                                                                                                                                                                                       11
Annual Threshold vs Above
     Threshold Benefit
        Plus Plan only

     The Above Threshold Benefit (ATB) gives you additional cover if you use up
     the yearly amount we pay into your Medical Savings Account (MSA) at the
     beginning of the year.

     An Insured Benefit can only be accessed once you reach the Annual
     Threshold. There are limits to how much we pay from the ATB.

     THE ANNUAL THRESHOLD                                                         LIMITS TO AMOUNTS ADDING UP
     We use the number of adult and child dependants on a membership              AND BENEFIT CATEGORIES
     to calculate the Annual Threshold for the year.
                                                                                  There is a limit to how much of your Medical Savings Account is used
     We use the Scheme Rate instead of the cost of medication or                  to pay for specific categories of treatments, which adds up to the
     treatment to calculate when you reach the Annual Threshold. When             Annual Threshold. Some of the categories are:
     claims pay out at 100% of the Scheme Rate from your Medical Savings
                                                                                  •	Prescribed acute medication (medication you have to take for a
     Account and add up to the Annual Threshold, you can access the
                                                                                     limited time)
     Above Threshold Benefit.
                                                                                  •	Claims for tooth and gum care (including preventive and basic
     SELF-PAYMENT GAP                                                                dentistry, advanced dentistry and all other dental services)

     If you do not use network Healthcare Professionals, and your Healthcare      •	Optometry consultations, prescription lenses and readymade
     Professional charges more than the Scheme Rate, you could run out of            readers, contact lenses, fitting of contact lenses and other eye-
     funds in your Medical Savings Account before you reach the Annual               care such as refractive surgery. Ask your Healthcare Professional
     Threshold. This means that you will have a Self-payment Gap.                    about the available DSP lens options which are covered in full

     If you have a Self-payment Gap, you will have to pay all claims. If you      Your general limits for the categories can be more than the limits for the
     do not have benefits available, please continue to send your claims          Above Threshold Benefit. However, we do not pay out more than your
     to us, so we can count your eligible claims towards closing your Self-       family’s limits for the Above Threshold Benefit.
     payment Gap and ensure you access your Above Threshold Benefit
     when the Above Threshold has been reached.

12
Contributions 2021

Essential Plan (No Medical Savings Account)                                    Basic Plan (No Medical Savings Account)
Schedule of monthly contributions with effect from 1 January 2021              Schedule of monthly contributions with effect from 1 January 2021

                                     2021 Total Contribution                                                      2021 Total Contribution
                                 M              A               C                                            M                 A                C
  < R5 000                     R745            R668            R187              < R5 000                  R1 144            R855              R287
  R5 001 - R6 000              R815            R734            R213              R5 001 - R6 000           R1 256            R942              R325
  R6 001 - R7 000              R900            R810            R232              R6 001 - R7 000           R1 384           R1 034             R357
  R7 001 - R8 000              R988            R889            R253              R7 001 - R8 000           R1 519           R1 154             R391
  R8 001 - R9 000             R1 129         R1 018            R280              R8 001 - R9 000           R1 736           R1 316             R435
  R9 001 - R10 000            R1 256         R1 129            R316              R9 001 - R10 000          R1 931           R1 461             R485
  R10 000+                    R1 430         R1 288            R360              R10 000+                  R2 199           R1 649             R551

Core Saver Plan (With Medical Savings Account)
Schedule of monthly contributions with effect from 1 January 2021

                                 2021 Total Contribution                       Risk Contribution                        Savings Contribution

                             M             A               C            M             A              C            M                A             C

  < R5 000                 R1 724        R1 298        R433           R1 469        R1 107          R369         R255          R191             R64

  R5 001 - R6 000          R1 847        R1 387        R462           R1 575        R1 182          R395         R272          R205             R67

  R6 001 - R7 000          R1 977        R1 484        R494           R1 686        R1 265          R419         R291          R219             R75

  R7 001 - R8 000          R2 076        R1 558        R521           R1 770        R1 327          R442         R306          R231             R79

  R8 001 - R9 000          R2 238        R1 682        R565           R1 907        R1 434          R482         R331          R248             R83

  R9 001 - R10 000         R2 353        R1 768        R590           R2 006        R1 509          R504         R347          R259             R86

  R10 000+                 R2 594        R1 941        R652           R2 213        R1 654          R556         R381          R287             R96

                                                                                                                                                      13
Traditional Plan (No Medical Savings Account)
Schedule of monthly contributions with effect from 1 January 2021
                                   2021 Total Contribution
                                                                                                                                                 IMPORTANT
                                                                                                                                                 Contributions for child dependants are limited to a maximum
                               M             A               C
                                                                                                                                                 of three children.
     < R5 000                R2 874        R2 152         R717
                                                                                                                                                 Visit the Bankmed website www.bankmed.co.za
     R5 001 – R10 000        R3 350        R2 510         R841

     R10 000+                R3 486        R2 618         R873                                                                                   LATE-JOINER PENALTY
                                                                                                                                                 The Medical Scheme Act instructs medical schemes to charge
                                                                                                                                                 a late joiner penalty if someone joins a medical scheme for the
                                                                                                                                                 first time when they’re 35 years or older, or if someone isn’t a
Comprehensive Plan (With Medical Savings Account)                                                                                                member and has a break in coverage for more than three months
Schedule of monthly contributions with effect from 1 January 2021                                                                                then joins a medical scheme again.

                                   2021 Total Contribution                   Risk Contribution                     Savings Contribution          The Act calls this person a late joiner. This does not apply to
                                                                                                                                                 members or their dependants who were members of a medical
                               M             A               C        M              A             C        M               A              C
                                                                                                                                                 scheme before 1 April 2001 and who have not had a break in
     R0 – R10 000            R3 829        R2 868         R962      R3 154        R2 363          R792     R675           R505            R170   coverage for more than three months after each other.

     R10 000+                R3 987        R2 989         R997      R3 284        R2 461          R821     R703           R528            R176   The Board of Trustees can decide to charge a late joiner an extra
                                                                                                                                                 percentage of their contribution depending on how long they
                                                                                                                                                 have not been a member of a medical scheme. The penalty is
                                                                                                                                                 permanent and will apply for the duration of the membership.

Plus Plan (With Medical Savings Account)                                                                                                          Penalty bands                           Maximum penalty
Schedule of monthly contributions with effect from 1 January 2021
                                                                                                                                                   1 to 4 uncovered years                        5%
                                   2021 Total Contribution                   Risk Contribution                  Savings Contribution
                                                                                                                                                   5 to 14 uncovered years                      25%
                               M             A               C        M             A              C        M              A               C
                                                                                                                                                   15 to 24 uncovered years                     50%
     All Incomes             R6 749        R5 053        R1 689     R5 170        R3 871         R1 294   R1 579         R1 182        R395
                                                                                                                                                   25+ uncovered years                          75%

                                      Annual Threshold                                                                                           If you can prove that you’ve been a member of a South African
                                                                                                                                                 medical scheme before, we subtract the years of membership
                               M             A               C
                                                                                                                                                 from your current age when we work out your late joiner penalty.
     Threshold Level        R20 200       R15 100        R5 000

     Threshold Amount       R18 800       R14 100        R4 600

14
BENEFIT
INFORMATION   Cover for medical emergencies
                 In an emergency, contact Bankmed Emergency Services
                 on 0860 999 911. This number is on your membership card,
                 we suggest you also save it on your mobile device.

              If you are admitted to hospital in an emergency,       •	The medical condition starts suddenly
              please contact us for authorisation within 48 hours.      and is unexpected

                                                                     •	The condition has to be treated at once
              EMERGENCY SERVICES                                        (treatment could involve an operation)
              Bankmed Emergency Services offers real-time
                                                                     •	If treatment does not start at once, the
              emergency care for all members. This number is
                                                                        condition could cause weakened bodily
              available 24 hours a day, seven days a week for
                                                                        functions, serious and lasting damage
              any emergency calls. Highly qualified emergency
                                                                        to organs, limbs or other body parts,
              personnel manage this line. They assess each
                                                                        or even death
              case and provide immediate feedback and help.
                                                                     If you have a sudden health problem, it is not always
              If you need medically equipped transport in
                                                                     clear if the condition is a medical emergency or not.
              South Africa, our Emergency Services will send
                                                                     To pay for treatment as a Prescribed Minimum
              an ambulance or helicopter to take you to hospital.
                                                                     Benefit, we may ask you to send us proof that
              We pay for the cost from your Hospital Benefit;
                                                                     the situation was a medical emergency.
              it does not matter if you are admitted to hospital
              or not.

              You can go to any hospital in a medical emergency.
                                                                     CALLING FROM OUTSIDE
              We will pay for your emergency hospital admission      OF SOUTH AFRICA
              at any hospital, even if it is not in our network.
                                                                     If you are outside the borders of South Africa,
              The Medical Schemes Act sets out what an               call +27 11 529 6616 in an emergency or if you
              emergency medical condition is. Even if a              have any questions.
              Healthcare Professional tells you it’s a medical
                                                                     This line is only for international callers. If you
              emergency, we only pay in full for a medical
                                                                     are travelling outside of South Africa, we suggest
              condition if:
                                                                     that you save this number on your mobile device,
                                                                     so you have it on hand in an emergency.

                                                                                                                           15
Prescribed Minimum Benefits (PMBs)
        According to the Medical Schemes Act, all medical schemes have to pay for a specific
        minimum level of care for a list of medical conditions. These are called Prescribed
        Minimum Benefits (PMBs)

     You have cover for PMB conditions, no matter which Plan you choose. However, there are conditions and limits to this cover.
     Medical schemes have to pay the costs related to the diagnosis, treatment and care of:
     •	Any emergency medical condition
     •	A limited set of 270 medical conditions (defined in the Diagnosis Treatment Pairs)
     •	27 chronic conditions (defined in the Chronic Disease List)

     CONDITIONS FOR COVER                                                         HOW WE PAY
     You must meet three requirements to have your treatment paid in full:        We pay for the cost of the diagnosis, treatment and care of Prescribed
     1.	Your condition must be on the Prescribed Minimum Benefits list           Minimum Benefits (PMBs) in South Africa, in full as an Insured Benefit
     2. Y
         ou must use the recommended treatment and medication for                if you meet the three requirements (Conditions for cover) for full
        your condition                                                            coverage. We always pay for emergency medical treatment, even if you
        You must use medication from our medicine list (formulary),              use a non-network Healthcare Professional.
         or you may incur a co-payment                                            If it is not a medical emergency, a network Healthcare Professional
     3.	You must use our Designated Service Providers (DSPs)                     is available, and you use a non-network Healthcare Professional, we
         A Designated Service Provider is the same as a network Healthcare       cover the diagnosis, treatment and care of PMBs at the Scheme Rate.
          Professional. In other words, they are a Healthcare Professional we
                                                                                  You have to get pre-authorisation, your treatment has to follow the
          have an agreement with. You are allowed to use a non-Designated
                                                                                  clinical protocols, and you have to register on our Managed Care
          Service Provider, but this may mean you have to pay part of the
                                                                                  Programmes for PMB cover. This means you must apply for these
          claim yourself (co-payment)
                                                                                  benefits or we pay for treatment from your day-to-day benefits.
     If you need to go to the hospital and it is not a medical emergency, we      After you reach the rand limit for chronic medication, we only
     only cover claims if you contacted us and got pre-authorisation before        provide funding for medication as a PMB.
     you were hospitalised.
                                                                                  Find Healthcare Professionals in our network.

                                                                                  Overview of networks on different Plans

                                                                                  www.bankmed.co.za

16
Please note:                                                              WHAT IF I CANNOT USE A NETWORK                                              IS MY CONDITION COVERED?
•	Prescribed Minimum Benefits (PMBs) only apply to claims in
   South Africa. If you claim for a healthcare service that is a PMB in
                                                                          HEALTHCARE PROFESSIONAL?                                                    A Healthcare Professional must diagnose you with a condition on the
                                                                                                                                                      list of 270 Prescribed Minimum Benefit diagnoses. For us to cover
   South Africa, but you received the care or treatment outside the       In a medical emergency, go straight to the nearest hospital. If it is not
                                                                                                                                                      your healthcare costs, your Healthcare Professional must use the
   borders of South Africa, we treat them as ordinary claims and pay      an emergency, you should use a Healthcare Professional, pharmacy
                                                                                                                                                      correct ICD 10 code for the condition.
   them according to your Plan’s benefits                                 or hospital in our network for Prescribed Minimum Benefit (PMB)
                                                                          care to make sure we pay for the cost of care in full.                      We cover chronic medical conditions through our Chronic Illness
•	You have to get pre-authorisation, use medication on our
                                                                                                                                                      Benefit. If you are diagnosed with a chronic Prescribed Minimum
   medicine list (formulary) and get the recommended treatment            There are other situations in which we pay for PMBs in full even
                                                                                                                                                      Benefit (PMB) condition, you must register before you have access
   for the claim to qualify for PMB cover                                 if you do not use a Healthcare Professional in our network, as long
                                                                                                                                                      to cover. If you do not register, we pay for your treatment from your
                                                                          as you contact us for permission (pre-authorisation) beforehand.
•	We only pay for the cost of diagnosis as a PMB if the test confirms                                                                                day-to-day benefits.
                                                                          Examples of these situations are:
   that the medical condition is a PMB condition
                                                                                                                                                      The Chronic Disease List (CDL) specifies medication and treatment for
                                                                          •	The healthcare service is not available from someone in the Bankmed
•	When this schedule sets out insured limits, we pay claims                                                                                          the 27 chronic conditions that are covered in this section of the PMBs:
                                                                             Network, or you would have to wait for an unreasonably long time
   (including PMBs) up to the limit. When you reach the limit,
                                                                             to receive the treatment or service                                      •   Addison’s disease                  •   Dysrhythmias
   we only pay for treatment as a PMB if you meet the conditions
                                                                                                                                                      •   Asthma                             •   Epilepsy
                                                                          •	You need immediate medical or surgical treatment for a PMB
•	The Council for Medical Schemes tells medical schemes not to pay                                                                                   •   Bipolar mood disorder              •   Glaucoma
                                                                             condition, and the circumstances or location mean you cannot
   for PMBs from your Medical Savings Account (MSA). Once you register
                                                                             reasonably use a network provider                                        •   Bronchiectasis                     •   Haemophilia
   for a chronic PMB condition, we do not pay for treatment from
                                                                                                                                                      •   Cardiac failure                    •   Hyperlipidaemia
   your MSA                                                               •	No network provider is within a reasonable proximity to your
                                                                                                                                                      •   Cardiomyopathy                     •   Hypertension
                                                                             home or work address
•	Even if we usually pay for care or treatment from your MSA                                                                                         •	Chronic obstructive                 •   Hypothyroidism
   or do not offer a benefit, we pay for PMBs as long as members          Visit www.bankmed.co.za                                                        pulmonary disease                   •   Multiple sclerosis
   meet the conditions for cover
                                                                                                                                                      •   Chronic renal disease              •   Parkinson’s disease
                                                                                                                                                      •   Coronary artery disease            •   Rheumatoid arthritis
                                                                                                                                                      •   Crohn’s disease                    •   Schizophrenia
                                                                                                                                                      •   Diabetes insipidus                 •	Systemic lupus
                                                                                                                                                      •	Diabetes mellitus                      erythematosus
                                                                                                                                                         types 1 and 2                       •   Ulcerative colitis
                                                                                                                                                      •	HIV
                                                                                                                                                      Visit the Council for Medical Schemes’ website page
                                                                                                                                                      www.medicalschemes.com
                                                                                                                                                                                                                        17
Chronic Illness Benefit
        You are covered for 27 chronic conditions (including HIV and AIDS).
        You must register on the Chronic Illness Benefit, once approved we will start paying for your chronic medication.
        If you do not register, we pay for your chronic medication from your day-to-day benefits.

     MEDICINE ADVISORY SERVICES                                            TIPS FOR EXTENDING                                                   CHOOSE MEDICATION WISELY
     Core Saver, Traditional, Comprehensive                                YOUR BENEFITS                                                        According to the International Generic Pharmaceutical Alliance,
                                                                                                                                                generics can be between 20 and 90 percent cheaper than the
     and Plus Plans                                                        When you apply to join the Chronic Illness Benefit, and Bankmed
                                                                                                                                                original medication. When you collect your medication from the
     Our aim is to provide structure and make sure your chronic            reviews your application, we suggest that your treating Healthcare
                                                                                                                                                pharmacy, ask the pharmacist if a generic is available and the cost
     medication works for you.                                             Professional prescribes the generic version of the medication.
                                                                                                                                                implication. You can save by using a single medication to treat
                                                                           We do this to make sure you have the best cover for your
     We provide an efficient pre-authorisation process for you when                                                                             a number of symptoms. For example, if you have a runny nose,
                                                                           condition.
     taking chronic medication, and combine advanced technology                                                                                 congestion and a headache.
     with pharmacological and medical expertise to assess applications     By law, only you and your treating Healthcare Professional can
     for medication in line with clinical guidelines.                      decide what treatment is best for you. We will not change your       What is generic medication?
                                                                           medication without your Healthcare Professional’s permission.
                                                                                                                                                A generic contains the same active ingredients as the original
     HOW TO REGISTER                                                       Essential and Basic Plans                                            medication, but comes in different packaging. They have the
                                                                                                                                                same dosage, strength, quality, performance characteristics and
     We ask your treating Healthcare Professional about your medical       You have to use medication on our medicine list (formulary) for it
                                                                                                                                                intended use as the original. They are usually less expensive than
     condition, and may require test results or additional proof to        to be covered. Please speak to your Healthcare Professional and
                                                                                                                                                the original medication. Original medication is more expensive
     confirm that your medical condition qualifies for cover.              consult the Bankmed website or App to check if medication is on
                                                                                                                                                since only the company that developed it can sell it just after they
                                                                           our list.
                                                                                                                                                produce it. Generics are made when the patent runs out, and
     Core Saver, Traditional, Comprehensive
                                                                           Core Saver, Traditional, Comprehensive                               different companies can manufacture the medication.
     or Plus Plan
                                                                           and Plus Plans
     To get authorisation for chronic medication at once, your
     Healthcare Professional or pharmacist can contact Bankmed on          If the medication you use is not on our medicine list (formulary),
     0800 13 23 45.                                                        you may have to pay part of the cost yourself. This is true even
                                                                           if the medication is a generic. Please speak to your Healthcare
     Alternatively, ask your treating Healthcare Professional to fill
                                                                           Professional and consult the Bankmed website to check if the
     in a registration form, visit www.bankmed.co.za. E-mail the
                                                                           medication is on our list.
     completed form to chronic@bankmed.co.za, or fax it to
     011 770 6247.

     Essential or Basic Plan
     Ask your treating Healthcare Professional to fill in a registration
     form, visit www.bankmed.co.za. E-mail the completed form to
     chronicbasicessential@bankmed.co.za or fax it to 011 539 7000.

18
Hospital care and procedures

HOSPITAL BUILDING                                                          If your Healthcare Professional contacts us and gets authorisation on
                                                                           your behalf, you have to make sure you receive all the information
VS BEING IN HOSPITAL                                                       about the authorisation from the Healthcare Professional. You cannot
                                                                           hold Bankmed responsible if your Healthcare Professional does not
We pay for the treatment and care you receive while admitted to
                                                                           share this information with you. This includes information about:
hospital from the Hospital Benefit. We do not pay for all healthcare
you receive in a hospital building from the Hospital Benefit. There        •   What we cover and what we do not cover
is a difference between being hospitalised and visiting a Healthcare
                                                                           •	Upfront payments (deductibles) to the hospital before you
Professional who has an office inside the hospital building.
                                                                              receive treatment
When we say you are in-hospital, admitted to hospital, or                  •	How much you have to pay yourself (co-payments and
hospitalised, we mean that you had to sign in to hospital at                  shortfalls)
reception and that you have a hospital bed. We pay for procedures,
                                                                           We require the following information from your treating
and your hospital stay in this case from the Hospital Benefit without
                                                                           Healthcare Professional when you contact us for pre-authorisation:
using your day-to-day benefits.
                                                                           •   Your treating Healthcare Professional’s practice number
We pay for healthcare you receive in the hospital building (like visits
to the casualty unit, visits to specialists, scans and blood tests) from   •	Name of the hospital to which you or your dependant
your day-to-day benefits if you do not have a hospital bed.                   will be admitted
                                                                           •   The date of admission

HOSPITAL PRE-AUTHORISATION                                                 •   The diagnosis code (ICD 10 code)
                                                                           •   Any tariff and procedure codes
If you are admitted to hospital in an emergency, please contact
us for authorisation within 48 hours.                                      We send you and the hospital an authorisation letter as soon as the
                                                                           admission is approved. If we have your cellphone number, we also
You must get pre-authorisation before you are admitted to hospital
                                                                           send you an SMS with pre-authorisation details.
for a planned procedure. Contact us for pre-authorisation as soon
as you and your Healthcare Professional have agreed on a date for          Pre-authorisation does not mean we pay all the
admission by using one of the below channels:                              costs for your hospital stay
•   Call: 0800 BANKMED (0800 226 5633)                                     When we give you pre-authorisation, we confirm that your hospital
•   E-mail: treatment@bankmed.co.za                                        admission meets our clinical guidelines for funding. It does not
•   Fax: 021 527 1928                                                      guarantee we will cover all the costs related to the hospitalisation
                                                                           as this depends on your Plan’s limits.

                                                                           Always check your Plan’s limits in this Benefit and Contribution
                                                                           Schedule and call us on 0800 BANKMED (0800 226 5633) for benefit
                                                                           confirmation if you are unsure.

                                                                                                                                                  19
UPFRONT PAYMENT (DEDUCTIBLE)                                              UPFRONT PAYMENT (DEDUCTIBLE)
You may have to pay an amount to a hospital or a day clinic before         FOR NOT USING A NETWORK FACILITY                                                      No upfront payment for following
specific procedures or if you do not use a network hospital if you are
                                                                           Unless it is a medical emergency, you have an upfront payment before                  procedures in a network day clinic:
on a Plan that makes use of hospital networks. We call this amount an
                                                                           you can receive treatment or care in a day clinic or hospital that is not
upfront payment or deductible. The facility will not admit you until you                                                                                         •   Adenoidectomy
                                                                           in our network.
pay the amount. You do not have any upfront payments for emergency                                                                                               •   Arthrocentesis
admissions, readmissions within six weeks of discharge or childbirth.      Basic, Core Saver, Comprehensive and Plus Plans                                       •   Cataract surgery
                                                                           Day clinic: R260 for each admission
Only one upfront payment (deductible)                                                                                                                            •   Cautery of vulva warts
                                                                           Hospital: R660 for each admission
for each admission                                                                                                                                               •   Circumcision
For example:                                                               Traditional Plan
                                                                                                                                                                 •   Colonoscopy
•	A Traditional Plan member going to a non-network hospital               Day clinic: R260 for each admission
                                                                           Hospital: R5 475 for each admission                                                   •   Cystourethroscopy
   (R5 475 upfront) for dental treatment (R1 950 upfront) pays
                                                                                                                                                                 •   Diagnostic dilation and curettage
   R5 475 upfront for not using a network hospital as this is more
                                                                           Essential Plan
   than the dental upfront payment                                                                                                                               •   Gastroscopy
                                                                           No cover outside our hospital and day clinic networks.
                                                                                                                                                                 •   Hysteroscopy
•	A Comprehensive Plan member going to a non-network hospital
   (R660 upfront) for dental treatment (R1 950) pays R1 950 upfront
                                                                           AVOID UPFRONT PAYMENTS                                                                •   Myringotomy
   for the dental procedure as this is more than the non-network                                                                                                 •   Myringotomy with intubation (grommets)
   upfront payment                                                         (DEDUCTIBLES) FOR SPECIFIC                                                            •   Nasal cautery
You do not have to pay an amount upfront if:                               PROCEDURES                                                                            •   Nasal plugging for nose bleeds
•	You are admitted to a non-network hospital in a medical                 You have to contact us to get pre-authorisation before you go to                      •   Proctoscopy
   emergency (as a Prescribed Minimum Benefit). If you do not use          a day clinic or hospital for a procedure. Specific procedures can                     •   Prostate biopsy
   a network hospital or day clinic, and it is not a medical emergency,    be performed in a day clinic instead of in-hospital so you can avoid
                                                                                                                                                                 •   Removal of pins and plates
   you have to make an upfront payment                                     having an upfront payment by using a day clinic in our network.
                                                                                                                                                                 •   Sigmoidoscopy
•    You are admitted to hospital for childbirth                           Basic, Core Saver, Traditional, Comprehensive                                         •   Tonsillectomy
•	You are admitted to hospital again within six weeks of being            and Plus Plans                                                                        •   Treatment of Bartholin’s cyst or gland
   sent home if you have complications from a procedure that you           Network day clinic: No upfront payment
                                                                                                                                                                 •   Vasectomy
   already paid an amount upfront for                                      Non-network day clinic or network hospital: R1 725 for
                                                                           each admission.                                                                       •   Vulva or cone biopsy
•    You are admitted to a state hospital

•	We inform you that you do not have an upfront payment if you
                                                                           Essential Plan
                                                                           Network day clinic: No upfront payment for Prescribed Minimum
   are admitted to a day clinic for specific procedures
                                                                           Benefit conditions
                                                                                                                                                       Please ensure you have the required authorisation for any
                                                                           Non-network day clinic or network hospital: R1 725 for each
                                                                                                                                                       procedures performed In-hospital or a Day Surgery Facility.
                                                                           admission for Prescribed Minimum Benefit conditions
                                                                                                                                                       Call: 0800 BANKMED (0800 226 5633)
                                                                           You only have cover for procedures to treat Prescribed Minimum
                                                                           Benefit conditions. If the condition is not a Prescribed Minimum
                                                                           Benefit, you have to pay for all the procedure and related costs
                                                                           yourself.

20
UPFRONT PAYMENTS (DEDUCTIBLES)                                            HOW WE PAY YOUR TREATING                                                 MAKE SURE YOUR CONTACT DETAILS
FOR DENTAL ADMISSIONS                                                     HEALTHCARE PROFESSIONAL                                                  ARE ALWAYS UP TO DATE
Only the Traditional, Comprehensive and Plus Plans offer cover for        Your benefits (rate of cover and limits) are set out in this Benefit     We send pre-authorisation letters to you (the member) and your
tooth and gum (dental) treatment in-hospital. If you are on another       and Contribution Schedule.                                               Healthcare Professional if we give you pre-authorisation. If your
Plan, you have to pay for all the procedure and related costs yourself.                                                                            dependant is 18 years or older, we send them their own pre-
                                                                          Always discuss costs with the treating Healthcare Professional and ask
                                                                                                                                                   authorisation. These letters contain important information
Traditional, Comprehensive and Plus Plans                                 if they charge the Scheme Rate. If they charge more than the Scheme
                                                                                                                                                   about what Bankmed will and will not cover.
Day clinic: R260 for each admission                                       Rate, you have to pay the difference (co-payment).
Hospital: R1 950 for each admission                                                                                                                Please make sure that we always have your correct e-mail address.
                                                                          Ask if the other Healthcare Professionals (such as an anaesthetist
                                                                                                                                                   If your dependant is 18 years or older, please make sure we have
Basic, Essential and Core Saver Plans                                     or an assistant) will be involved in your treatment and if they charge
                                                                                                                                                   their e-mail address as well.
No cover for dentistry performed in a hospital or day clinic.             the Scheme Rate.
                                                                                                                                                   You and your dependants cannot hold Bankmed responsible for
                                                                          If you negotiate tariffs upfront, you can avoid unexpectedly having
                                                                                                                                                   any consequences if you or your dependants do not receive letters
UPFRONT PAYMENTS (DEDUCTIBLES)                                            to pay a substantial amount yourself.
                                                                                                                                                   because we do not have your correct contact details.
FOR OESOPHAGOSCOPY AND SIMPLE                                             We pay a lower fee if more than one procedure

ABDOMINAL HERNIA REPAIR                                                   is performed while under one anaesthetic                                 DISCHARGE PLANNING
                                                                          Industry guidelines require that Healthcare Professionals charge lower
                                                                                                                                                   While you are in hospital, your Healthcare Professional and the
You always have an upfront payment for:                                   fees for second and subsequent procedures performed under one
                                                                                                                                                   hospital stay in contact with us to make sure we can update your
•   Oesophagoscopy                                                        anaesthetic than they would charge if they perform each procedure
                                                                                                                                                   authorisation if your treatment plan changes. A case manager also
•   Simple abdominal hernia repair                                        separately.
                                                                                                                                                   helps you with leaving the hospital if you need rehabilitation in
Basic, Core Saver, Traditional, Comprehensive                             Your treating Healthcare Professional is aware of these guidelines and   another setting such as a step-down facility, or if you need home
                                                                          should follow them. Ask them to go through any planned charges with      nursing. Cover for step-down facilities and home nursing depends
and Plus Plans
                                                                          you before the procedure and discuss the cost. Make sure that you are    on your Plan’s benefits.
Day clinic: R260 for each admission
                                                                          not billed the full amount if you have more than one procedure under
Hospital: R660 for each admission
                                                                          one anaesthetic.

                                                                                                                                                                                                                       21
Cover for pregnancy and
     childbirth
            Core Saver, Traditional and
            Comprehensive Plans

     BABY-AND-ME PROGRAMME
     Bankmed’s pregnancy programme Baby-and-Me, provides additional cover for
     pregnancy and childbirth. Only members on the Core Saver, Traditional and
     Comprehensive Plans can access this programme. Members on the Plus Plan
     do not qualify for the additional coverage from the Insured Benefit.

     Reasons to join
     We provide additional coverage from the Insured Benefit during pregnancy for
     services such as ultrasounds and further consultations. A client relationship
     manager can help you register on the programme and give you advice
     throughout your pregnancy and after the birth of your baby.

     When you register, you receive:
     •	A Bankmed baby hamper*, which can be redeemed at any
        Toys R Us / Babies R Us stores nationally
     •       Additional cover
     •	Regular communication at different milestones throughout
        your pregnancy
     •       Help with hospital pre-authorisation
     •       A hospital checklist to prepare you for your hospital stay
     *
         The contents of the Bankmed baby hamper can be changed without notice depending on stock
         availability.

     How to join
     Complete the Baby-and-Me application form to join the programme:
     •       E-mail: babyandme@bankmed.co.za
     •       Call: 0800 BANKMED (0800 226 5633)
     •       Website: www.bankmed.co.za

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Cover for cancer                                                         Cover for HIV and AIDS
    If you are diagnosed with cancer and                                 For members living with HIV and AIDS, Bankmed’s HIV Programme
    your cancer treatment is approved,                                   provides comprehensive disease management. You must register on
    you have access to cover through the                                 the HIV Programme to get access.

    Oncology Programme. You must register                                We take the utmost care to protect your right to privacy and
                                                                         confidentiality. Once registered you will have cover for all-inclusive care.
    on the Oncology Programme to access
    this benefit.                                                        All medication on our medicine list (formulary) is paid in full as long
                                                                         as you collect your medication from a network pharmacy. We pay for
                                                                         approved medication that is not on our list up to a set monthly amount.

                                                                         To register or find out more, contact us on:
Essential, Basic and Core Saver Plans                                    •   E-mail: hiv@bankmed.co.za
You only have cover for approved Prescribed Minimum Benefit              •   Call: 0800 BANKMED (0800 226 5633)
cancer treatment. We do need your treatment Plan, in order
                                                                         •   Fax: 011 539 3151
to approve your cover.

Traditional, Comprehensive and Plus Plans
You have unlimited cover, this means that we do not stop paying for
approved treatments. You will need to send us your treatment Plan,
in order to approve your cover before your Healthcare Professional
commences treatment.

Treatment covered
We follow the South African Oncology Consortium’s guidelines to
make sure you have access to the most appropriate level of treatment
for your particular stage of cancer.

We pay for chemotherapy, radiotherapy and other healthcare services
based on proven effectiveness, evidence-based healthcare, and
cost-effectiveness.

We will not pay for healthcare services that do not meet all criteria.

To register or find out more, contact us on:
•   E-mail: oncology@bankmed.co.za
•   Call: 0800 BANKMED (0800 226 5633)
•   Fax: 011 539 5417

                                                                                                                                                    23
ESSENTIAL PLAN                      BASIC PLAN                 TRADITIONAL PLAN                     CORE SAVER PLAN                COMPREHENSIVE PLAN                        PLUS PLAN
                                                    2021                              2021                          2021                                 2021                           2021                                  2021
                                                                     NON-MEDICAL SAVINGS ACCOUNT PLANS                                                                        MEDICAL SAVINGS ACCOUNT PLANS
         Does this Plan have a Medical                  No                               No                              No                                  Yes                                Yes                               Yes
         Savings Account (MSA)?

         Percentage of Gross                           N/A                              N/A                              N/A                                14.7%*                            17.6%*                            23.4%*
         Contribution allocated to                                                                                                           *
                                                                                                                                                 T he percentage of Gross Contribution allocated to the Medical Savings Account is not fixed per
         Medical Savings Account
                                                                                                                                                  Plan. The percentage varies by dependant type, income band, rounding of values and manner
                                                                                                                                                  in which contribution increases have been calculated. The percentage published in this Benefit
                                                                                                                                                  and Contribution Schedule is, therefore, an aggregated value.

1        OVERALL ANNUAL LIMIT
                                                    Unlimited                        Unlimited                        Unlimited                           Unlimited                         Unlimited                         Unlimited

2        CLAIMS FOR SERVICES RENDERED OUTSIDE THE BORDERS OF SOUTH AFRICA (FOREIGN CLAIMS)
         It is recommended that you consider taking out comprehensive travel insurance prior to travelling abroad, as not all foreign claims will be covered (or covered in full)
2.1                                      Cover available for PMB           Foreign claims covered at the   Foreign claims covered at the relevant Scheme Rate and/or Rand limit subject to benefits available on your selected Plan
                                         conditions and life-threatening   relevant Scheme Rate and/or
                                         emergencies only                  Rand limit subject              No benefits for emergency/ ambulance transport outside the borders of South Africa
                                                                           to benefits available on
                                                                           your selected Plan              Medical motivation and prior approval required for non-emergency surgery outside the borders of South Africa

                                         No benefits for emergency/        No benefits for emergency/
                                         ambulance transport outside       ambulance transport outside
                                         the borders of South Africa       the borders of South Africa

                                         No benefits for services          No benefits for services not
                                         not normally covered at           normally covered at the
                                         the Scheme’s preferred            Scheme’s preferred provider
                                         provider network (Bankmed         network (Bankmed GP Entry
                                         GP Entry Plan Network) for        Plan Network) for out-of-
                                         out-of- hospital consultations,   hospital consultations,
                                         medication and treatment          medication and treatment
                                         (except via Bankmed GP Entry      (except via Bankmed GP Entry
                                         Plan Network providers            Plan Network providers
                                         in Lesotho)                       in Lesotho)

                                         Medical motivation and prior      Medical motivation and prior
                                         approval required for non-        approval required for non-
                                         emergency surgery outside         emergency surgery outside
                                         the borders of South Africa       the borders of South Africa

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