2020 Year in review report - Access and Capacity-building Team
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Health Equity and Access Unit
Access and Capacity-building Team
Access and Capacity-building Team meeting – in progress
In this meeting (13)
Angel Bogicevic
Guy Hancock
Kym Perkins
Kellie Murray
Leigh Bramwell
Barbara Radcliffe
Simone Johnston
Eddie Lubari
Lorella Piazzetta
Sue Pager
Troy Hakala
Anna Greig
Brooke Hutchison
2020 Year in review report
Access and Capacity-building Team
Published by the State of Queensland (Metro South Health), February 2021 This document is licensed under a Creative Commons Attribution 3.0 Australia licence. To view a copy of this licence, visit creativecommons.org/licenses/by/3.0/au © State of Queensland (Metro South Hospital and Health Service) 2021 You are free to copy, communicate and adapt the work, as long as you attribute the State of Queensland (Metro South Hospital and Health Service). For more information, contact: Access & Capacity-building Team, Metro South Health, 51 McKechnie Drive, Eight Mile Plains 4113, email access&capacity@health.qld.gov.au, phone 07 31569578 for Access & Capacity-building Team, Health Equity & Access Unit. An electronic version of this document is available at www.metrosouth.health.qld.gov.au Disclaimer: The content presented in this publication is distributed by the Queensland Government as an information source only. The State of Queensland makes no statements, representations or warranties about the accuracy, completeness or reliability of any information contained in this publication. The State of Queensland disclaims all responsibility and all liability (including without limitation for liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way, and for any reason reliance was placed on such information. 2020 Year in review report Page 1 of 14
Dear reader
Welcome to the 2020 Year in review report for the Access and Capacity-building
Team (ACT), Health Equity and Access Unit.
It is fair to say that 2020 was a challenging year for many people. While some of
ACT’S work was able to continue, we had to quickly refocus our priorities and
action a COVID-19 pandemic response for people with disabilities and people from
culturally and linguistic diverse backgrounds here in Metro South Health.
Some of our challenges included adapting our work priorities and practices as a
team, being able to both anticipate and respond to providing relevant information
on COVID-19 in an ever-changing environment, and ensuring that our workforce
remained robust, responsive and healthy.
Apart from increasing our flexibility and collaboration, we were on a sharp learning curve to educate ourselves in
understanding the complexities of providing easy and culturally relevant information for community members who
experience additional barriers to accessing and engaging with healthcare. It felt like this year, our focus of building
the capacity of health services to work with our priority communities and empowering our communities to take
steps to improve their health, was more critical than ever.
We were fortunate that in previous years we had established relationships with community members and non-
government services. This ensured productive partnerships and collaborations continued in a challenging 2020.
We are privileged to work with the communities we serve. We extend our thanks and appreciation to everyone we
worked with over the year including community members, community organisations, peak bodies and other
government staff.
As a team, we are proud of the work we did in 2020 and we hope you enjoy this Year in Review. Highlighted are
some of the many achievements of ACT in 2020 including COVID-19 related work. A COVID-19 work section forms
part of this publication. This captures the breadth of work undertaken in often challenging environments.
Thank you for taking the time to read this publication and we look forward to reconnecting and continuing to work
with you in 2021.
On behalf of all our team, I wish you all a safe and happy 2021.
Brooke Hutchison
Team Leader
Further information on ACT’s work can be accessed at:
https://qheps.health.qld.gov.au/metrosouth/heau/hea-framework
2020 Year in review report Page 2 of 14
People with a disability
Care of the younger cognitively impaired patient
This project focuses on minimising or eliminating the use of
restrictive practices for the management of behaviours of concern in
patients with a cognitive disability and improving health outcomes. It
looks at people with a permanent disability and conditions other than
dementia and delirium.
Activities for 2020 included:
• An organisation-wide analysis identifying gaps in care for patients
with a cognitive disability.
• Participation in the Princess Alexandra Hospital’s Cognitive
Impairment Committee, including expanding the committee’s
terms of reference to include a broader definition of cognitive
impairment than dementia and delirium.
• Review of the Princess Alexandra Hospital and Logan General
Hospital Standard 5 gap analyses with a cognitive disability lens.
• Provided feedback on policies and procedures involving
restrictive practices.
• Participated in the Queensland Health’s Restrictive Practices
Advisory Working Group.
• Facilitated discussion with key Metro South Health stakeholders
with the Australian Commission for Safety and Quality in Health
Disability identifiers and data Care (ACSQHC), exploring safety and quality issues for people
enhancement within the MSH electronic with cognitive disability and examples of good practice.
medical record (iEMR) • Participated in the Workplace occupational violence prevention
The project aimed to introduce disability and response in cognitively impaired patients.
data identification questions and NDIS
status alerts in documentation for care Julian’s Key Health Passport
planning needs within iEMR. It also People with disability, carers or family can use Julian’s Key to write
identified and responded to other gaps. down their disability support needs. People can give their Julian’s Key
to health workers – which helps them to provide better care.
To do this:
• we established a working group People can get Julian’s Key as:
with clinicians from across MSH 1) A smartphone app from the Apple and Google App Stores
2) A printable copy which can be downloaded here
• facilitated three workshops 3) Printed copies are available within Logan Hospital
to identify issues and risks
• commenced solution design. During 2020 our team:
• Distributed 350 printed Julian’s Key Packs
Findings of the workshop were tabled at
• Provided 6 awareness sessions to 132 staff
several MSH and PAH committees to
• Conducted internal and external media promotional activities
seek Executive support for the
recommendations. We are working with
If you want more information
Digital Health Clinical Consultation to
about Julian’s Key you can
draft a proposal for a series of state-wide
go to the project website here.
changes.
2020 Year in review report Page 3 of 14
People with a disability
Work with nursing staff and facilitators at Logan
and Redlands Hospital
• Liaised with nurse educators and clinical
facilitators at Redlands and Logan
hospitals to build the capability of staff to
care for people with a disability and those
from culturally diverse backgrounds.
• Four short in-services were held over two
days with Logan perioperative nurses on
the topic of intellectual disability. This
included a static display on
positive behaviour support and
reasonable adjustments.
OMED (Opioid Medication) Assist Research
Project
Chronic pain can severely impact people’s
health and wellbeing and put them at risk of
harm from opioids and other medications. This
can lead to permanent physical and cognitive
disability. This co-designed research project
aims to develop a brief psychological
intervention with groups of patients who have
chronic non-cancer pain.
Holistic interventions based on the
Healthy eating in supported accommodation project biopsychosocial model of pain have been
In 2020, 4,248 residents were living with an intellectual found to be beneficial. Taking around four
disability and/or a mental illness in supported accommodation hours to complete, OMED Assist will be
across the MSH catchment area. delivered online with the support and guidance
of a health professional.
The project improves the health of residents by supporting
services across Queensland, that provide food, to meet their
accreditation requirements. A Capability Framework for Disability in Health
The implementation phase of this project, including the People with disabilities often need to access
development of a nutrition toolkit, was completed in 2019. In our health services. How can we provide them
2020, work to create a healthy environment for the with positive experiences and ensure they are
supported accommodation industry continued, including: free from harm while in our care?
• three newsletters on emerging nutrition issues This project focuses on the specific disability
capabilities needed by the health workforce.
• forty-eight new supported accommodation staff signed up ACT is developing a framework that will outline
to the online nutrition training modules, with a total of how staff can become more confident and
191 staff enrolled since the project began responsive when working with people with
• regular contact with Residential Services staff in different types and levels of disability.
Department of Housing and Public Works who are
responsible for accreditation of the industry
• development and dissemination of a new meal serving
guide for the festive season.
This is a partnership project between Metro South Addiction
and Mental Health Service and Access and Capacity-building
Team in Metro South Health. The toolkit can be found at:
https://metrosouth.health.qld.gov.au/health-equity-and-
access/people-with-disabilities
2020 Year in review report Page 4 of 14
Multicultural health – community settings
Lanuola cooking and Resources for women with gestational
nutrition program at diabetes
Village Connect (Logan)
We developed a series of healthy
Working collaboratively cooking videos for women and families
with the Village Connect attending gestational diabetes group
Pasifika maternity hub at education at the Village Connect Pasifika
Hosanna, Logan, we maternity hub at Hosanna, Logan. The
delivered nutrition videos were developed as a contingency
education and cooking strategy because face-to-face group
workshops as part of the education could not be delivered
‘Lanuola’ (living colour) during COVID-19 restrictions. This
Gestational Diabetes measure also benefitted women and
Education program. families who were unable to attend
sessions in person.
Working alongside the Maori and Pacific Islander Diabetes Educator,
the pilot program was delivered in an informal, supportive We have also been working
community setting. It aimed to: collaboratively with nutritionists from the
Good Start Program to develop
• encourage healthy eating during and after pregnancy
educational videos for women with
• improve knowledge and practice of meal planning and healthy gestational diabetes.
eating for the whole family
• improve knowledge and health literacy related to gestational
diabetes and associated health outcomes.
We provided practical information about food, nutrition, meal
planning and the preparation of nutritious meals. A different family
recipe was cooked each session to demonstrate small modifications
to make family meals healthier. We delivered seven workshops
attended by 58 participants.
Partnership with Qld African Communities Council (QACC)
ACT have auspiced the Qld African Communities Council to
conduct a community designed, led and actioned research
project. The project aims to better understand Addiction and
Mental Health needs in the community and to explore the
potential barriers and enablers for accessing Addiction and
Mental Health support.
ACT also partnered with QACC to deliver translated, audio and
simplified English COVID-19 messages throughout the pandemic.
Brisbane South PHN, Metro South Health and Children’s Health Queensland have
collaborated with Maori and Pasifika community representatives and stakeholders to
co-design and develop a Pasifika and Maori Health and Wellbeing Strategy.
Pasifika and Māori Health and Wellbeing: A Strategic Framework and Action Plan for
Brisbane South 2020-2025 articulates a shared vision, shared values, and shared
priorities for Pasifika and Māori health and wellbeing in Brisbane South, and promotes
a whole of health and community-embedded approach for this to be achieved.
The Strategy was endorsed late 2020 and we look forward to its implementation
commencing in 2021.
2020 Year in review report Page 5 of 14
Multicultural health – community settings
Work with emerging communities (Logan Community Health Action Plan funded)
Staying healthy in Australia – physical
activity video
Staying healthy in Australia: Keeping
Active is a new short video that outlines
the reduction in physical activity that can
occur when settling in Australia. It talks
about the benefits of keeping active and
explains Australia’s physical activity
guidelines. The video encourages people to
undertake a range of activities that they
enjoy every day. You can find the video
at https://vimeo.com/478350249 .
Physical activity projects
This year, we continued to engage with our
Prep school orientation sessions
exiting partners and established new
This is the second year that we have been part of the prep school
partnerships. Our programs provided an
orientation sessions for parents at four Logan primary
opportunity for members of our
schools. We completed six sessions this year, attended by a total of
community to connect with others during
103 parents. Healthy eating at school is a 30-minute session for
and after COVID restrictions. They
parents of children starting primary school. It focuses on general
also promoted physical, social and mental
nutrition for children and how to pack a healthy and safe school
wellbeing. Through these partnerships, we
lunchbox. This is particularly important because Australia is one of
delivered several tailored physical activity
the few countries where students take their lunch to school. Food
programs including:
safety is also an issue because most school lunchboxes are not
• exercise programs for women, refrigerated at school. High summer temperatures increase the risk
including swimming, dancing and of food poisoning.
fitness
• children’s physical activity programs, Health and wellbeing education sessions for people settling in
such as social sports and martial arts Australia
• online campaign to keep active while We have collated and reviewed our TAFE Adult Migrant English
in isolation during COVID restrictions. Program nutrition, physical activity and gardening education
This was supported by the distribution sessions. They are now available for others to use. The
of physical activity equipment, PowerPoint sessions include activities, simple English videos, as
including skipping ropes, exercise mats well as notes for presenters.
and badminton sets.
Learning English is a high priority for many people settling in
A total of 679 people participated in face- Australia. At the same time, people from culturally and
to-face activities. For the online campaign, linguistically diverse communities find the Australian food
community members shared a total of 42 system difficult to navigate. This results in choosing foods that
videos of various ways they kept active at are high in fat and/or sugar and reducing vegetable
home during the COVID lockdown. A total consumption. Often physical activity levels decline as well.
of 2,036 people engaged in the online These things contribute to weight gain and the development
campaign. of chronic diseases over time. Incorporating nutrition and
Project partners: Access community physical activity into English classes is a great way of addressing
services - Multicultural Sports Club, the both language skills and health literacy needs simultaneously.
Aqua English Project, TAFE Queensland
Loganlea Campus, Rackley Swimming,
Hurricane Stars Club Inc, Global Sanctuary,
Logan City Council and local primary
schools.
2020 Year in review report Page 6 of 14
Multicultural health – community settings
Work with emerging communities (CHAP funded)
Early life nutrition videos
We created two new simple English videos about infant
feeding for people from culturally and linguistically
diverse backgrounds, who are learning English. The
videos have been developed with input from child health
nurses and lactation consultants.
Elm Park Community Garden Breastfeeding your baby (https://vimeo.com/412237746)
By the end of 2020, all the garden beds at the Elm Time to start solids for your baby
Park Community Garden had been allocated, with a (https://vimeo.com/425033255)
waiting list of over 40 people. The garden is
used regularly by 25 members and is producing
significant amounts of traditional vegetables for
families and their friends.
Elm Park Community Garden is a partnership
between community members, initially led by the
Burundi community, Access Community Services, the
Logan City Council and the Healthy New
Communities Program. Our project assists funding
infrastructure and co-ordinating activities.
Nutrition and physical activity sessions
In February 2020, we provided two sessions on
healthy eating, including infant feeding, to
TAFE Adult Migrant English Program students.
Another two sessions were provided on physical
activity. A total of 60 students participated in the South Sudanese nutrition research
sessions.
A manuscript describing this research has been accepted
by the Health Promotion Journal of Australia, for
Healthy New Communities webpages publishing in 2021. The research explored the South
Our Healthy New Communities project webpages Sudanese community’s journey over 17 years
were designed and developed in 2020. The new of settlement in Logan City, to establish new
webpages, which sit on the Metro South Health norms around food choices and practices.
website, house our project’s suite of resources, The results of the research will be used to co-design
including education sessions, individual project future health promotion strategies to
activities, videos and other resources tailored for support community members to make healthy food and
people settling in Australia. physical activity choices. This research project was done
https://metrosouth.health.qld.gov.au/health-equity-
in partnership with the Queensland University
and-access/culturally-and-linguistically-diverse-cald-
of Technology.
people/healthy-new-communities
2020 Year in review report Page 7 of 14
Multicultural health – clinical settings
Simulation orientation for nurses
A novel collaborative approach between the Nursing
Education team at Logan Hospital and the Health Equity and
Access Unit commenced in 2020. It provides nurses with a
simulated environment to recognise when and how to access
an interpreter and other services for culturally and
linguistically diverse healthcare consumers.
Effective communication with healthcare consumers is
paramount to providing safe, person-centred care. Clinicians
working in an acute care hospital that serves a culturally-
diverse community need to be aware of available resources
Multicultural Microgrants Program 2020
that support them to better communicate and engage with
The Multicultural Microgrants Program aims to their patients.
assist Logan Hospital departments, wards and
services with quick response funding so that The project commenced in early 2020 and is now a standard
they can make a positive contribution to the part of nursing orientation.
multicultural communities accessing health
services in the area. The program aims to
achieve the following:
• provide a welcoming and culturally-safe
environment, to improve person-centred
care
• improve access and equity in health service
provision
• encourage engagement and participation
from all cultural groups within the
community
• encourage community development
processes and activities including community
participation and capacity-building
• encourage partnerships and joint ventures
to maximise outcomes from limited
resources
• improve clinical outcomes for our diverse
population.
Seven initiatives were funded this year, with
refurbishment of the bereavement room being
the highlight. It involved multiple funding
sources, community engagement from the
concept phase and collaboration of different
cultures to produce an outcome that will
Working with interpreters fact sheet
benefit the whole of Logan community.
A suite of resources to build staff capacity for working with
The Microgrants Program continues in 2021. interpreters and consumers who require them was
completed in 2020. The suite contains a factsheet and short
‘how to’ video clips featuring hospital staff from Logan, QEII
and the PA.
2020 Year in review report Page 8 of 14
Multicultural health – clinical settings
Palliative Care and Self-care Interpreter Workshops
As part of ongoing work through the Logan Community
Health Action Plan, two workshops have been held for
interpreters in 2020. In partnership with Ethnic Communities
Council Queensland and Multilink, the workshops provided
information on palliative care and available services, as well
as self-care strategies to over 80 interpreters. The
workshops consisted of presentations by key speakers and
activities to increase the knowledge base for interpreters. It
provided a safe environment for discussions.
Language Badge Program
The Health Equity and Access Unit was approached
by The Office of the Director-general to develop
and pilot the Language Badge Program. MSH staff
and volunteers who fluently speak languages in
addition to English can choose to wear a language
badge at work. Badge-wearers provide cultural
support to patients and their families from
culturally and linguistically diverse backgrounds.
The program was developed at the QEII Hospital as
Hearing tests for people from a refugee background
a co-design project with staff, hospital volunteers
and patients. Due to the success of the pilot in People from a refugee background attend Logan Hospital
2020, the program is now being implemented Audiology for hearing tests as part of their initial health
across Metro South Health workplaces. assessment. ACT supervised a student-led project aimed to
improve the service through interviews with patients, staff,
interpreters and key community stakeholders and the
PAH Culturally and Linguistically Diverse Feedback analysis of two years of Logan Audiology Outpatients
Project Department data. The final report included
As part of building on multicultural service recommendations for improvement. A resource was
improvement work at the PAH, the Partnering with developed for patients to help plan, record and follow
Consumers Committee (Standard 2) has endorsed through with required actions from their hearing test
a project to explore how people from culturally appointment.
and linguistically diverse communities can provide
patient satisfaction feedback. A pilot phase is
being led by our team in partnership with the SMS Reminders in Language
Division of Cancer Services and the Centre for Patients attending QEII Allied Health Outpatients can now
Nursing Excellence. A literature review has been receive their SMS appointment reminders in their preferred
completed. language.
The pilot will commence in early 2021 and involve A 4-week trial with Chinese speaking patients has had
a range of methodologies. Feedback from the positive results and there is now potential to expand to
project will be used to identify gaps and inform other services and languages in 2021.
future quality improvement work.
.2020 Year in review report Page 9 of 14Aboriginal and Torres Strait Islander nutrition
Early Childhood Nutrition Promotion
We delivered a range of early childhood healthy
eating activities this year including group sessions
with children and supporting preschool staff to
deliver programs during COVID-19. For example, we
delivered an early childhood nutrition program to
children at Kummara Early Years' Service to
encourage children to have fun with food and
increase their exposure to new foods and flavours.
We supported Wandarrah Preschool during COVID-
19 by providing materials for educators to run their
‘Deadly Eating’ program and consulting with staff
about how they could continue to deliver a healthy
eating program for children during COVID-19. We
produced newsletters to complement the program
with healthy family recipes and food related
activities for children to do at home. We also
provided 96 graduating children with lunchboxes
and healthy lunchbox resources to promote healthy
school lunch and drink options as they transition to
their next stage of schooling.
NAIDOC
Family recipes
We participated in a family and children’s day at
We have just published our recipe collection
the Centre of Excellence at Inala during NAIDOC
at https://metrosouth.health.qld.gov.au/aboriginal-and-
this year. Families participated in practical cooking
torres-strait-islander-resources. They have been created to
activities, encouraging children to try a variety of
suit all cooking levels and use minimal kitchen equipment.
new vegetables and flavours in a fun and
We have cooked and improved these recipes many times, so
interactive environment. Families were provided
they are tasty, healthy and make home cooking as
with healthy lunchbox resources, recipes and food
convenient as possible. These recipes work well for group
related activities for children to encourage healthy
cooking classes and can be increased for large community
eating practices at school and at home.
events. The cost of each recipe is based on how much you
need to buy all ingredients from scratch, making it cheaper if
you already have items in your cupboard. Prices are based
on South East Queensland supermarket prices (current as of
February 2020).
Food security research
Our research project to explore how urban food
insecurity is understood, talked about and responded to
by health staff working in Aboriginal and Torres Strait
Islander health services has continued this year. The
focus has been on analysing interview data collected
from health staff and preparing to publish a journal
article in 2021. Food insecurity affects at least 1 in 5
Aboriginal and Torres Strait Islander people in non-
remote areas. It is anticipated that these research
findings will help staff reflect on and improve their
practice when working with food insecure clients.
2020 Year in review report Page 10 of 14Projects relating to more than one priority group
Equity and access orientation for
Metro South Health staff*
Staff monthly orientations – QEII,
PAH, Logan, Redland
Nursing monthly orientations –
QEII, PAH, Logan, Redland
Monthly Student Community
placement orientation sessions
Monthly registrars' presentation
– QEII
*some orientation sessions were
cancelled due to COVID-19.
Presentations on health
literacy and consumer
Ward Communication Tool engagement
This tool is for patients who are having difficulty communicating. It’s a Two presentations on health
double-sided A3 sheet, available in English and 20 other languages. It can literacy and consumer
be used to communicate basic care needs and for simple conversations. engagement were delivered to
The tool can assist communication but does not replace the need for an occupational therapists at the
interpreter. It was co-developed with a working group of staff from Logan QEII Hospital. The focus areas
Hospital, and trialled at the QEII. were people with a disability, and
culturally and linguistically diverse
Virtual Health Care communities.
Due to the COVID-19 pandemic, 2020 saw a seismic shift in the way Number of participants = 20
healthcare was delivered.
Virtual methods, including telehealth and video consultations, have been Health Equity eNews
vital to maintaining health services during the pandemic. In late 2019, we developed an
We wanted to better understand the benefits and barriers of email information system to
virtual healthcare for our priority groups: share important health
information, alerts and updates
• people with disability relevant to our specific priority
• people from culturally and linguistically diverse communities groups.
The system received over 1,000
• Aboriginal and Torres Strait Islander communities. subscribers within the first few
We produced a paper that incorporated stakeholder feedback and months of 2020. The Health
summarised published literature on the use of virtual health care. It Equity eNews continues to be a
includes a series of recommendations for improving the uptake and quality vital tool in enabling us to provide
of patient experiences in Metro South Health. rapid COVID updates to our
priority communities.
The paper will be used to advocate for an increase in the use of
interpreters in telehealth consultations.
2020 Year in review report Page 11 of 14COVID-19 work for multicultural communities
Healthy communities Inclusive systems and environments
• Developed an online • At Risk Populations Plan for CALD communities
community campaign; ‘Keeping Active • Feedback to HEOC re key consumer documents relating to hotel
while in isolation’ in partnership quarantine
with Access Community Services
• Barriers to testing for multicultural communities
• Physical activity video developed with
• Clinical redesign project to identify issues relating to testing clinics used
Loganlea TAFE Adult Migrant English
by consumers from HEAU priority groups led to recommendations
Program students with practical examples
to improve interpreter usage
of how to keep active
• Successful advocacy for partnership resources (2 positions) to support
• Food and healthy eating resources culturally appropriate communication to communities
to address food security during COVID and
healthy and affordable recipes
• Wellness and Welfare Checklist developed Capable and informed staff
for use by MSH staff, partners
and community groups • Language support kits for COVID Clinics
• Training of over 70 screening clinic staff on telephone interpreting
• Training of ACT team members on simple English writing
• Domestic and family violence issues identified during COVID-19 led to
the creation of two factsheets for MSH staff working with CALD women
Community engagement and partnerships • Factsheet developed to support multicultural communities in the event
of a COVID-19 death
• Development of broad partnership of organisations working with
CALD populations, especially those most at risk such as people from
refugee and asylum-seeker backgrounds to ensure
Effective communication
effective communication within communities • 23 simple English versions of QH COVID alert messaging for translation at state level
• Developed list of Emergency Relief Services within MSH for referral • Support of local social media and audio messaging by multicultural community
• Research project with QUT and partners to evaluate COVID organisations in Metro South region, including the Qld African Community Council
communication strategies • Development of an extensive stakeholder contact list
• Regular meetings with BSPHU to coordinate COVID response • Regular community updates using Vision 6 multicultural database (1,092 subscribers)
• Participated in ACCESS Men's Group - perceptions of COVID • Ongoing communication with faith-based groups, community leaders and consumers to
monitor community's information and well-being needs. This was used to inform our
COVID response, and documented in a communication log
• Development of Q&A database to answer (in simple English) questions from
community members. Answers based on QH and DOH COVID-19 information
• COVID testing clinic process poster, using graphics and simple English
• Monitoring of QH and DOH COVID-19 consumer information
• Partnered and supported community forums on COVID-19COVID-19 work for people with a disability
Healthy communities Inclusive systems and environments
• Food and healthy eating resources • Developed a COVID response plan for people with disability
to address food security during COVID (Metro South Health was the first hospital health service in
and healthy and affordable recipes Queensland to develop a plan)
• Wellness and Welfare Checklist developed • Attended over 40 state-wide and national COVID disability
for use by MSH staff, partners and committee meetings and actively provided input
community groups into state and national disability COVID plans and
responses. Metro South Health is the only Queensland
hospital health service represented at these state and
Community engagement national meetings
and partnerships • Risk populations plan for people with a disability
• Clinical redesign project that identified issues to
• Consulted with key disability contacts, improve access for consumers from HEAU priority groups.
documented people’s feedback and then This led to the development of strategies to improve
regularly used key themes to feed into the wayfinding to clinics
committees we attend. • Continued advocacy for disability identifiers in patient
• Regular meetings with BSPHU to provide records
information and support • Document on barriers to testing for people with a disability
Effective communication Capable and informed staff
• Work with ACT multicultural COVID group to develop simple English versions of QH consumer • Held four workshops
messaging for members of Queenslanders with Disability
• Development of an extensive stakeholder contact list Network
• Disseminating COVID information, updates and new resources through our • Development of an accessibility self-assessment
Health Equity eNews. Since this Health Equity eNews was created in November 2019 we tool for screening clinic managers and resource
have added over 1100 new subscribers kit with information for consumers and staff
• Communication log detailing contact with community groups and members to inform MSH re COVID-
19 issues for people with a disability
• COVID testing clinic process poster, using graphics and simple English
• Presented to the Queenslanders with a Disability Network members on accessing COVID-19 testing.
2020 Year in review report Page 1 of 14You can also read
