TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado

Page created by Byron Romero
 
CONTINUE READING
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
2019 –2020
 TROOP COOKIE
 MANAGER
 MANUAL

                    Z I N G happens
              M   A                 wh
                                         en
           g A                                ag
                                                   irl
                                                         pa
      in

                                                              rtic
   eth

                                                                     ipat
                                                                         es in
Som

                                                                                 the G
                                                                                         i r L S cou t
                                                                                                         Cookie Program.
                                                                                                                       ®

                                                                                                     TROOP APP PLUS    1
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
to...
                                   .
                      E R
                   OW
       e
        P
        s th
She gain

                                                                  There’s a reason the Girl Scout Cookie Program is a celebrated
                                                                                                                  ®

                                                                  tradition. It’s an amazing opportunity for girls to WOW THE
                                                                  WORLD and build lifelong skills!

                                                                  The largest girl-led entrepreneurial program in the world also
                                                                  offers an incredible opportunity for you as a volunteer. You get
       Remember to keep                                           to see firsthand how girls grow, learn, and come into their own.
         the new cookie
        confidential until
                                                                  We give you the resources you need to guide girls in discovering
        January 7, 2020.                                          hidden talents, uncovering new strengths, and developing the
                                                                  entrepreneurial mindset that will serve them far beyond cookie
                                                                  season.
                                                                  Thanks for all you do for girls!

                                       Contents
                                       NEW COOKIE! PLUS OTHER GREAT 2020                       REWARDS                                    Page 24
                                       COOKIE PROGRAM NEWS!		                    Page 4              •    S’mores Club
                                                                                                     •    Troop Proceeds
                                       TROOP COOKIE MANAGER ROLE AND                                 •    Celebration Events
                                       RESPONSIBILITIES		                        Page 5
                                        •       Cookie Team                                    PHILANTHROPIC
                                        •       Team Communication                             OPPORTUNITIES 			                          Page 26
                                        •       Troop Training Checklist
                                        •       Adult Safety Responsibilities                  COOKIE PROGRAM TOOLS AND PROGRAM
                                                                                               PROCEDURES 			                             Page 27
                                       COOKIE PROGRAM CALENDAR AND TO-DO
                                       CHECKLIST			Page 6
                                                                                                     •    eBudde
                                       COOKIE PROGRAM BASICS		                   Page 9              •    Digital Order Card – “D.O.C.”
                                                                                                     •    Money Handling and Collections
                                       FOR GIRLS                                 Page 12       APPENDIX 			                               Page 45
                                            •      Why Participate                                   •    Resources
                                            •      Badges and the NEW Cookie                         •    Glossary
                                                   Entrepreneur Family Pin                           •    Cookie Team Contact Information
                                            •      Safety
                                            •      Cookies – Know Your Product
2                                           •      Booth Tips
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
2019-2020 GIRL S COUT COOKIES ®

                                      LEMON-UPS
                                      GIRL SCOUT COOKIES
                                                                                ®
                                                                                              ™

                                            Introducing Lemon-Ups™, the
                                            newest addition to the
                                            Girl Scout Cookie™ lineup!

                                            Inspired by real girls in the Girl Scout Cookie
                                            Program,® and created for all Girl Scout
                                            Cookie lovers, these new lemon cookies are
                                            positively fun. Just like G.I.R.L. (Go-getter,
                                            Innovator, Risk-taker, Leader),™ each cookie
                                            has something bright and motivating to say.

                                            I am a GO-GETTER

                                                             I am an INNOVATOR

                                            I am a RISK-TAKER

                                                                     I am a LEADER

   Remember to keep the new
Lemon-Ups cookie confidential
        until January 7, 2020.                 I am BOLD

                                                                     I am CREATIVE

                                              I am STRONG
      Perfect for sharing
     Grab one that expresses                                            I am GUTSY
     your personality, or give
         one to a friend!

                                                                                              3
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
COOKIE PROGRAM 2020 – WHAT’S NEW

                           What is Cookie Confidential in 2020?
                           • New Lemon-Ups Cookie—more delicious opportunities for success!
                           • New Girl Scout Cookie packaging—Girl Scouts featured on cookie
                             packages along with their stories—showing the power of the Girl
                             Scout Leadership Experience!
                           Please do not post images or information about the new cookie
                           on social media until AFTER January 7, 2020. Thanks!

                           Lemon-Ups are the new cookie in our
                           Girl Scout cookie line-up!

                           Inspired by real girls in the Girl Scout
                           Cookie Program and created for all Girl
                           Scout cookie lovers, these new lemon
                           cookies are positively fun. Just like a G.I.R.L.
                           (Go-getter, Innovator, Risk-taker, Leader),
                           each cookie has something bright and motivating to say.

    Other news

     We listened to your feedback! We are now offering a more diverse selection of reward choices.
     There are new S’mores Club rewards too!
     eBudde has a new look which makes it more user-friendly, and includes a great new feature that
     makes releasing a selected booth a snap!
     We will open more booth options earlier this cookie season! Select Council Booth sites and
     My Sales start Feb. 2, and troops will be able to sign-up for more booths than before on each
     selection date.
     Earn the Cookie Entrepreneur Family Pin! This is a new addition to the Girl Scout Cookie
     Program, with age-specific guidelines to help family members support the development of their
               girl’s business skill set.
      G IR L ®
            TS
     SCOU
                 Cookie Captains are experienced cookie sellers who support our first-time, “Cookie
                 Rookies,” throughout the program. Cookie Captains mentor younger girls at rallies and
                 booths, sharing their tips and support.
     We have a new online learning platform, gsLearn, where you’ll find Product Program training to
     support your volunteer experience.
     Topic-specific webinars are back too! Check the events calendar on the GSCO website to
     register for different need-to-know topics leading into and through the start of the cookie season.

4
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES

Thank you for serving as a troop cookie manager (TCM) for the 2019-2020 membership year!
Below are some basic details about this position.
Term: One year (focus of service will be December-May)

Position Summary: Troop cookie managers work directly with girls, families, and troop volunteers to provide cookie program
information, training, and support. This role helps girls learn the 5 Skills: goal setting, decision-making, money management, people
skills, and business ethics.

Support and Training: As a troop cookie manager, you will report to and receive support from your troop leader, service unit cookie
manager (SUCM), and volunteer support specialist. You will attend cookie training and have access to additional learning opportunities.

Core Responsibilities:
          •     Submit an Initial Order for your troop (Due January 13, 2020 at 8 p.m.)
          •     Complete cookie training and take advantage of Internet-based trainings.
          •     Train the girls in your troop and their families on the cookie program (Including safety tips, procedures, cookie inventory
                management, important dates, etc.)
          •     Adhere to all important deadlines and submit all required paperwork.
          •     Arrange for timely and secure pick-up/distribution of cookies to/from families and the cupboard.
          •     Keep accurate records and receipts for each cookie distribution or collection in eBudde.
          •     Assign cookies to girls using the “eBudde” online system on a weekly basis.
          •     Organize booth sites, obeying all guidelines.
          •     Arrange for pick-up of earned cookie rewards and promptly distribute to girls.
          •     Ensure all behavior, including verbal and written communications, is in accordance with the Girl Scout Promise and Law.
          •     Volunteers may not use any information received for personal or monetary gain.
          •     Volunteers will notify GSCO if they have a potential conflict of interest or if they believe anyone else is facing a potential conflict
                of interest.

Financial Responsibilities:
      •        Collect, record in eBudde, and write a receipt for all money from booths and family sales.
      •        Ensure money accurately corresponds to the number of cookies issued.
      •        Ensure all cash and checks are deposited into the troop bank account regularly.
      •        Report any unpaid cookie bills by submitting a Money Problem Report on or before March 13, 2020.
      •        Submit a Money Problem Report if your troop will not/does not have enough money to pay GSCO the amount due as stated on
               sales report. This must be submitted no later than March 13, 2020.
      •        Girl Scouts of Colorado will train you in the processes we have to protect troops from the negative financial consequences
               of excess inventory, bounced checks/transactions, and other money issues. Troop cookie managers must strictly adhere to
               those processes and will be held responsible for all unpaid cookie bills, and/or troop cookie money issues that are the result of
               negligence of established practices.

Required Qualifications:
  •           Access to a phone and a computer with Internet access.
  •           Ability to communicate well and proactively seek resolution of conflict.
  •           Current 2019-2020 GSCO membership and background check.

Expectations:
      •        Abide by the Girl Scout Promise and Law.
      •        Follow Girl Scout policies and procedures to ensure the safety of girls.
      •        Use discretion in all confidential matters including girl information.
      •        Serve as a positive example for girls by modeling positive attributes such as: reliability, respect for others, inclusiveness, and
               having a positive attitude.

Ethics
Girl Scouts of Colorado is committed to the highest possible standards of ethical and moral business conduct. The Girl Scout Cookie
Program (and the Fall Product Program) give Girl Scouts the opportunity to learn new skills, promote Girl Scouting, and live by the Girl
Scout Promise and Law. This opportunity comes with the responsibility to follow safety, media relations, and business ethics guidelines.
As a volunteer for Girl Scouts of Colorado, you accept the responsibility of setting a positive example through your actions, words, and
deeds that mirror the standards of the Girl Scout Promise and Law.
                                                                                                                                                    5
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES

    Confidentiality
    As a volunteer for Girl Scouts of Colorado, you understand that you may come in contact with confidential information. As a Girl Scouts
    of Colorado volunteer, you promise to keep in strict confidence any information regarding any policy or procedure changes outside of
    the communication time table, financial misconduct, girl information, parent/guardian information, or any other information deemed
    confidential. You also agree to never remove any confidential material of any kind from the premises of Girl Scouts of Colorado unless
    authorized as part of your duties, or with the express permission or direction to do so from Girl Scouts of Colorado.

                                        TCM TIPS – Cookie Season Prep
ǓǓ Submit ACH authorization form for the 2019-2020 membership              No girls can be transferred between troops after the deadline.
   year (ACH forms are submitted annually) and TCM agreement.           ǓǓ Check the troop roster before mid-January to ensure all girls
ǓǓ Take required volunteer training.                                       in your troop have a current membership (Girls must have a
ǓǓ Ensure all information is current with your troop bank account          current membership to participate in the Cookie Program).
   and all signers on the account are updated.                          ǓǓ Collaborate with the troop leadership team in coaching girls to
ǓǓ Verify bank account information in eBudde .                             discuss their goals and what they want to do with their cookie
                                                                           proceeds.
ǓǓ Deadline to transfer girls between troops is January 10, 2020.
                                                                        ǓǓ Have a family meeting in January.

                                                  Troop Training Checklist
Training is mandatory for any girl (and caregiver) who                 ǓǓ Share the 5 Skills and what the girls learn as they participate in
chooses to participate in the 2020 Cookie Program. Caregiver              the Cookie Program.
participation is very important! If extra support is needed for        ǓǓ Review the GSUSA guidelines with girls and caregivers. (This is
training, contact the SUCM to find an experienced volunteer to            also in the Family Guide).
help. The average length of the meeting is one hour. Look in the
                                                                       ǓǓ Have the girls introduce the cookies and share which variety is
appendix of this TCM Guide for more training content and
                                                                          their favorite.
resources.
                                                                       ǓǓ Have the girls share how they plan to spend their proceeds and
When to hold girl/caregiver training:                                     what their troop goal is.
                                                                       ǓǓ Discuss the importance of selling “On My Honor” and following
ǓǓ Meetings should be held between January 1 and January 31,
                                                                          the Girl Scout Promise and Law while participating.
   2020.
                                                                       ǓǓ Let caregivers know that no orders are to be taken prior to
ǓǓ Send out save-the-date notices as far in advance as possible.
                                                                          February 2, 2020. Girls can announce that they will start selling
Materials to Prepare:                                                     cookies on February 2, but no money or cookies may be ex-
ǓǓ Pens for caregivers to fill out requested information.                 changed prior to February 2.
ǓǓ Chairs and tables.                                                  ǓǓ Have the girls present their Hometown Hero (HTH) and Gift of
ǓǓ Snacks/drinks if possible.                                             Caring (GOC) projects and goals.
ǓǓ Caregiver permission forms are found in the back page of the        ǓǓ Discuss rewards and have caregivers and girls complete their
    Family Guide.                                                         selections for each level of rewards.
ǓǓ Packet of cookie materials for each girl – hand to girl/caregiver
    once a permission form has been collected                          Timelines and Deadlines:
Additional materials and ideas can be found at www.littlebrownie.      ǓǓ Go over timelines and deadlines.
com                                                                    ǓǓ Recruit help for cookie pick-up, if needed.
                                                                       ǓǓ Discuss guidelines for both My Sales and council-contracted
As the girls and caregivers arrive:                                       Booths.
ǓǓ Greet girls and caregivers and introduce the TCM and troop          ǓǓ Recruit help with booths, if needed.
    leader.
                                                                       ǓǓ Discuss best times and methods of communication.
ǓǓ Have caregivers sign in and record current phone numbers,
                                                                       ǓǓ Discuss collecting money throughout the program as cookies
    emails, and addresses.
                                                                          are delivered and set up guidelines for turning in money.
ǓǓ Have caregivers identify best method to contact them.
                                                                       ǓǓ Remind caregivers to always count the money with the person
ǓǓ Have caregivers complete the permission form for each girl             they are submitting it to and to get and keep the receipt.
    participating.
                                                                       ǓǓ Brainstorm new and creative ways to sell cookies and meet
                                                                          troop goals.
   Conduct the Meeting:
                                                                       Questions: If questions arise that neither the TCM nor the troop
ǓǓ Have the girls lead their caregivers in the Girl Scout Promise
                                                                       leader can answer, an appropriate response to the caregiver is “I’m
   and Law.
                                                                       not sure, but I will find out and let you know.” Contact the SUCM
                                                                       to ask questions and get answers, then be sure to share that
6
6
                                                                       information with all caregivers
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES

COOKIE TEAM – CIRCLES OF SUPPORT
We are all working in support of each other during the Girl
Scout Cookie Program, your main focus, though, as TCM,
is to be the “go-to” person for girls, caregivers, and other
volunteers. When you have questions or need assistance,
the first person you should reach out to is the service unit
cookie manager.

                TCM TIP: COOKIE RALLIES
Girl Scouts who participate in cookie rallies consistently reach
higher goals. At rallies, girls get excited about the upcoming
cookie season, sample cookies, participate in activities, and
practice their business skills. Rallies are hosted around the
state – sometimes individual troops will have a rally as part of
their Girl Scout family cookie training, or troops will organize
and host a rally in collaboration with the service unit. You will
find themed activities and resources within the Rally Guide
on the GSCO website. Plan a rally for your troop in January or
check with the service unit cookie manager and attend the
area rally.

                                                                          7
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES

2020 Cookie Program Timeline and Checklist
           NOVEMBER - EARLY JANUARY                                                  JANUARY

    ✓
    ǓǓ Complete TCM training and use theTroop Cookie           January 1-31
        Manager Guide as primary resource to answer            ǓǓ Troop (caregiver and girl) trainings.
        questions.
                                                               ǓǓ Troop meeting with caregivers and girls to discuss and
    ǓǓ Verify with your volunteer support specialist (VSS)        plan the program schedule.
       that all girls in your troop are registered.
                                                               ǓǓ Attend a cookie rally or host one for your troop!
    ǓǓ Submit your ACH authorization. Form online here:
                                                               ǓǓ National Cookie Rally Find details at
       https://www.girlscoutsofcolorado.org/en/for-
                                                                  LittleBrownieBaker.com
       volunteers/forms-and-resources/ACH.html
    ǓǓ Submit your Troop Cookie Manager Agreement. Form        ǓǓ January 13 Troop Initial Order is due in eBudde
       online here:                                               by 8 p.m.
       https://girlscoutsofcolorado.formstack.com/forms/
       tcmagreement2020                                        ǓǓ January 13 Select a delivery location in eBudde.
    ǓǓ Discuss with troop about the benefits of attending a    ǓǓ January 27 Round 1 of booth selections opens at 6
       cookie rally.                                              p.m.and closes at 11:59 p.m. (Troops can select one
                                                                  booth location.)
    ǓǓ Receive materials from your service unit cookie
       manager (SUCM).                                         ǓǓ January 28 Round 2 of booth selections opens at 6
                                                                  p.m. and closes at 11:59 p.m. (Troops can select two
    ǓǓ Meet with troop leader and schedule a date and
                                                                  booth locations.)
       time for troop training AND plan the Cookie Program
       schedule.                                               ǓǓ January 29 Round 3 of both selections opens at 6
                                                                  p.m. and closes at 11:59 p.m. (Troops can select three
    ǓǓ Receive eBudde login information from Girl Scouts of
       Colorado.                                                  locations.)
    ǓǓ Log in to eBudde to verify/edit information.            ǓǓ January 30 Round 4 of booth selections opens at 6
    ǓǓ Confirm with troop leader the number of packages           p.m. and closes at 11:59 p.m. (Troops can select four
       to be ordered on the Initial Order (IO).                   locations.)
       Need help? Use the IO calculator:                       ǓǓ January 31 Round 5 of booth selections opens at 6
       https://www.girlscoutsofcolorado.org/en/for-               p.m. and remains open for the rest of the program.
       volunteers/forms-and-resources/SIO-calculator.html
                                                                                      MARCH
                                                              March 8 Cookie Program ends.
                       FEBRUARY
                                                              March 8-11 Cookie Program close out.
    February 1     Main cookie delivery day!
                                                              ǓǓ Meet with your service unit cookie manager to go over
                   ǓǓ Pick-up Initial Order cookies from         wrap-up on or before this date. Select and submit ALL
                      delivery site.                             girl rewards in eBudde.
    February 2     Cookie Program begins! Door-to-door, My    ǓǓ Final troop data due. Allocate ALL cookies to girls
                   Sales, and select Council Booths start.       in eBudde by March 10. Troops will be locked out of
                                                                 eBudde by 11:59pm MST on March 10.
    February 6     Cookie cupboards open.
    rFebuary 15                                               Troops will be locked out of eBudde at 11:59 p.m.
                   All other Council Booths start.
                                                              ǓǓ March 12 Last day to pick up Hometown Hero (HTH)
                                                                 cookies from a cupboard.
    February 28- National Girl Scout Cookie Weekend.          ǓǓ March 13 Deadline to submit a Money Problem
    March 1                                                      Report.
                                                              ǓǓ March 18 ACH debit occurs for total amount owed to
                                                                 council.

8
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
WHY PARTICIPATE

Why participate in the Girl Scout Cookie Program
Troop proceeds and individual girl rewards are important, but are not the only
reason to participate. Girls also develop skills and confidence as part of the
Cookie Program.

Tradition
Girl Scouts and cookies share a rich history. Girl Scout cookies had their
earliest beginnings in the kitchens and ovens of girls, with mothers
volunteering as technical advisors. The sale of cookies as a means to finance
troop activities began in 1917, five years after Juliette Gordon Low started Girl
Scouts. The first troop in Colorado, Troop 4, started in 1917 when Girl Scouting
crossed over west of the Mississippi River.

In the 1920s and 1930s, Girl Scouts in different parts of the country continued
to bake their own simple sugar cookies. Packed in wax paper bags and sealed
with a sticker, they sold them door-to-door for 25 to 35 cents per dozen. While
recipes and packaging designs have changed, the Girl Scout Cookie Program
remains an important part of today’s Girl Scout program.

              The Girl Scout Cookie Program is the premier entrepreneurial program for girls in the
              world. What do we mean by entrepreneurial? The definition of an entrepreneur is someone
              who creates and manages a business. The Cookie Program offers girls the opportunity to
              do just that as well as learn about and market their product, engage customers, and set
              and accomplish goals.

Delivering on Our Promise

Girl Scout Cookies and the annual Cookie Program play a crucial role in Girl Scouts of Colorado’s ability to:
•   Deliver quality programming for girls
•   Train adult volunteers
•   Provide financial assistance for girls’ fees for camps, other activities, and events

Girl Scouts helps girls learn more about themselves and their abilities through skill-building activities and opportunities to try
new things, connect with others to create change, and take action by developing projects that make their communities and
the world a better place.

The Girl Scout Cookie Program is the core of the Entrepreneurial Pillar that is part of the Girl Scout Leadership Experience
– along with STEM, outdoor experiences, and life skills. As cookie entrepreneurs, girls gain essential skills and work as a
team to accomplish common goals and solve problems, while building the confidence they need to shine as girls, as young
women, and as future leaders. And did we mention fun? They have lots of that along the way, too.

Girl participation in the cookie program is voluntary, and caregiver permission is required.

Learning Life Skills

The Girl Scout Cookie Program helps girls learn and practice the life skills embodied in the Promise and the Law. During
cookie activities, girls are members of a team working toward a common goal, with each girl striving to do her best. So,
when Girl Scouts go to friends, family, and door-to-door with this year’s best-selling cookies, they’re becoming the business
leaders of tomorrow!

The Girl Scout Cookie Program helps ensure the future of Girl Scouting. All the proceeds—every penny—from our cookie
program, remain in Colorado. This revenue is used to benefit girls -- some used to fund troop activities and some of it
indirectly by subsidizing the cost of providing Girl Scout programs to girls statewide.
5
                                                                                                                               9
TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
COOKIE ENTREPRENEUR FAMILY PIN

Families are an important part of the Girl Scout Leadership Experience and play a key role in supporting a
girl’s cookie business. Girls often prepare for the Cookie Program through their troop by earning Financial Literacy
and Cookie Business badges as they gain the 5 Skills: goal setting, decision-making, money management, people
skills, and business ethics. We recognize girls often practice these skills at home, too, as they sell Girl Scout
Cookies with support from their families. This new pin encourages families to support their girls as they develop
the 5 Skills and learn to think like entrepreneurs.
What is the structure of the new Cookie Entrepreneur Family pin? Each Girl Scout level has its own set of
requirements to help families guide their Girl Scout as she runs her own cookie business year after year. Although
the requirements don’t change year to year within a grade level, how a girl approaches the requirements will
change. Girls earn a year-one and year-two version of the pin (plus a year-three version for Cadettes) within their
grade level. Girls must earn year-one pin in order to earn year-two and year-two to earn year-three.
GSUSA has retired the Cookie Activity pin. Remaining pins will be available for sale at the GSCO Retail Shop and
online while supplies last.

10
EARN WHILE YOU LEARN
     There’s more than just what is in the box! Participating in the Fall Product Program and Girl Scout Cookie Program
     gives girls useful skills and experiences that will last a lifetime. Plus, girls can earn some pretty cool Cookie Business
     badges aimed at sharpening business acumen while having a ton of fun.

                   Daisy Leaves                                            Think Big
                                                                           Take your cookie business to the next level
                   Money Counts Leaf                                       by implementing innovative selling strategies
                   Learn money management basics including                 and marketing messages to help increase
                   understanding different kinds of coins, how to          their box-per-girl average and find new
                   count money, and goal-setting.                          customers in unexpected places.
                   Making Choices Leaf
                   Demonstrate smart money management, such
                   as learning the difference between needs and                                 Senior Badges
                   wants and learning how to prioritize and set goals.                          My Portfolio
                                                                                                Girls earning this badge will build their
     Brownie Badges                                                                             cookie resume and portfolio, develop a
     Meet My Customers                                                                          personal brand, and master interview
     Learn how to find, interact, and retain                                                    skills.
     cookie customers. Girls will role-play                                                     Customer Loyalty
     good customer relations and learn how                                                      Earning this badge will help girls
     to handle money and make change.                                                           communicate with customers about how
     Give Back                                                                                  proceeds fund exciting new opportunities
     Girls learn how money and business                                                         and provide need-to-know skills about
     can help others including explaining                                                       customer service.
     to customer how their purchases
     help fund troop service projects and                                  Ambassador Badge
     Operation Cookie Drop.                                                Research and Development
                                                                           Girls earning this badge will analyze sale
                   Junior Badges                                           trends, research how companies innovate,
                   Customer Insights                                       and leverage research and development to
                   Girls conduct market and customer research by           keep their business moving forward.
                   finding out who buys cookies and gaining greater        Profit and Loss/ Promise and Law
                   understanding of their cookie customers.                Girls earning this badge will develop their
                   Cookie CEO                                              business mission statement and promise,
                   As an entrepreneur and CEO, girls will learn how        work with younger Girl Scouts to share
                   to set a group goal, explore how businesses work,       selling tips and tricks, and determine what
                   practice listening skills, and track sales.             legacy they will leave as a part of the
                                                                           Girl Scout Cookie Program.
     Cadette Badges
     Business Plan
     Earning this badge gives girls the
     opportunity to write a mission statement,
     develop a business plan, complete a risk
     management assessment, and learn how
                                                                               Five Essential Skills
     to leverage this knowledge to increase
     their cookie customer base.                                               GOAL SETTING
     Marketing                                                                 DECISION MAKING
     Learn about branding, competitor
     research and analysis assessment,
                                                                               MONEY MANAGEMENT
     marketing messages, and create a                                          PEOPLE SKILLS
     marketing campaign to help achieve                                        BUSINESS ETHICS
     cookie goals.
22                                                                                                                                          11
THE PURPOSE OF THE COOKIE PROGRAM

While girls are meeting customers, they are bound to get asked questions. It’s important for adults to be aware of
the questions that people may ask and to help the girls be prepared to answer the questions.
“Why do girls participate in the Girl Scout Cookie Program?” Troop proceeds and individual girl rewards are
important, but are not the only reason. Girls develop the 5 Skills and confidence as they participate in the Cookie
Program:
     1. Goal setting. Girls learn how to set goals and create a plan to reach them!
     2. Decision-making. Girls learn to make decisions on their own and as a team!
     3. Money management. Girls learn to create a budget and handle money!
     4. People skills. Girls find their voice and build confidence through customer interactions.
     5. Business ethics. Girls learn to act ethically, both in business and life.
How much money do the Girl Scouts get?
This question is frequently asked by customers. The answer is not $0.65 or $0.70 per package. The answer is
“Girl Scouts get all of it.” 100% of the Cookie Program proceeds stay in Colorado to provide the Girl
Scout Leadership Experience to girls in our communities. Cookie money provides financial assistance for
membership when needed and opportunity grants for girls to attend GSCO events, camps, and council-wide girl
programs, as well as funding for events, camps, and council-wide programs. The only portion of the $4 or $5 that
doesn’t stay in Colorado, is what we pay to the bakery to make the cookies.
“What is your troop going to do with the Cookie Program proceeds?”
Girls should decide as a troop how they want to spend the proceeds they earn. Troop proceeds go into the troop
bank account and can be used to fund the various activities girls want to do throughout the year, such as:
     •   Service or Take Action projects
     •   Purchase troop supplies
     •   Awards and recognitions
     •   Special events, outings, field trips, travel, etc.
“What have you learned in Girl Scouts” or “What do you like about Girl Scouts?”
Questions like these give girls the opportunity to tell the story of their Girl Scout Leadership Experience. Our girls
are full of stories that warm your heart. They can tell you about adventures they have had, friends they met, skills
they learned, or opportunities that have enriched their lives. Each girl’s story is her own. Each troop’s story is its
own. Girls need to have a story about their Girl Scout experience they can share when asked. The best way we
have of letting the community know the impact of Girl Scouting is to tell them at every opportunity.
Even the youngest Girl Scout is old enough to tell her story. As an adult who is working with these girls, you can
help by coaching the girls. Ask the girls questions and get them to think about their Girl Scout experiences. Doing
so will help the girls to shape their story and feel confident sharing it. Talk with families about supporting the girls
in similar ways as well.

                                                                                                                       6
12
SAFETY

 People want to know that by buying cookies they are helping girls to build courage,
 confidence, and character. Girl Scout Cookies power amazing experiences for girls. Share
 your experiences with your customers. Whether it’s a trip you’ll never forget; a science,
 technology, engineering, and math (STEM) activity that opens your mind to a whole new world
 of possibilities; a service project that changes your community forever; or the opportunity to
 build a lifetime of memories at camp, Girl Scout Cookies make it all happen!

Safety First!
Before participating in the Girl Scout Cookie Program, it is imperative for adults and girls to
become familiar with and follow the safety guidelines listed below. This not only ensures girls’
safety, but also creates a fun and successful experience for all.

•Show you’re a Girl Scout – Wear Girl Scout        •Sell in the daytime – Sell only during daylight
uniform and/or membership pin.                     hours, unless accompanied by an adult.
•Buddy up – Always use the buddy system.           •Protect Privacy – Girls’ names, addresses,
It’s not just safe, it’s more fun!                 or email addresses should never be given to
                                                   customers. Use a group contact number or
•Be streetwise – Become familiar with the          address overseen by an adult for customers
areas and neighborhoods where you will be          to request information, reorder, or give
selling Girl Scout Cookies.                        comments. Protect customer privacy by
•Partner with adults – Adults must                 not sharing their information except for the
accompany Girl Scout Daisies, Brownies, and        product sale. Girls should never take credit
Juniors when they are taking orders, selling, or   card numbers.
delivering product. Girls in grades 6-12 must      •Be safe on the road – Always follow safe
be supervised by an adult when selling door-       pedestrian practices, especially when crossing
to-door and must never sell alone. Adults          at intersections or walking along roadways. Be
must be present at ALL cookie booths at all        aware of traffic when unloading product and
times.                                             passengers from vehicles.
•Plan ahead – Always have a plan for               •Be Net wise – Take the GSUSA Internet
safeguarding money and avoid walking around        Safety Pledge before going online and follow
with large amounts of money or keeping it at       the specific guidelines related to marketing
home or school. Give proceeds to supervising       online. Girl Scouts cannot collect money online
adults who should deposit it regularly.            outside of the DOC. For more information,
•Do not enter – Never enter the home or            check out www.girlscouts.org/cookies
vehicle of a person when you are selling           Source: Girl Scouts of the USA,
cookies or making a delivery. Avoid selling to     www.girlscouts.org/cookies
people in vehicles or going into alleys.

                                                                                                13
VOLUNTEER SAFETY RESPONSIBILITIES

Additional Volunteer Safety Responsibilities
The emotional and physical safety and well-being of girls is always top priority. Girls, volunteers,
and caregivers share the responsibility for staying safe.
Follow the Safety Activity Checkpoints. This resource provides instructions for staying safe while
participating in various activities, including the Girl Scout Cookie Program. Read the checkpoints
and share them with the adults and girls in your troop.
Safety Activity Checkpoints include:
     • Girls plan the activity. Keeping their grade-level abilities in mind, encourage girls to take
       proactive leadership roles in organizing details of the activity.
     • Arrange for proper adult supervision of girls.
     • Get caregiver permission for girl participation in the Cookie Program.
     • Be prepared for emergencies and have key contact and health history information.
       Establish and practice procedures for emergencies
     • Always have a well-stocked first-aid kit.
     • Get a weather report. On the morning of the activity, check weather.com to be prepared.
       If severe weather conditions prevent the activity, have a backup plan or alternate activity,
       and/or postpone the activity.
     • Use the buddy system. Using the buddy system, girls are divided into teams of two. Each
       girl is responsible for staying with her buddy at all times, warning her buddy of danger,
       giving her buddy immediate assistance if safe to do so, and seeking help when the
       situation warrants it.
     • Travel safely.
Model the right behavior. Be positive. Lead by example. Model the right behavior in accordance
with the Girl Scout Promise and Law.
Create an emotionally safe space. Adults are responsible for making Girl Scouts a place
where girls are as safe emotionally as they are physically. Protect the emotional safety of girls by
creating a Group Agreement and coaching girls to honor it. Group Agreements typically encourage
behaviors like respecting a diversity of feelings and opinions, resolving conflicts constructively,
and avoiding physical and verbal bullying, clique behavior, and discrimination.
Ensure that no girl is treated differently. Girl Scouts welcomes all members, regardless of
race, ethnicity, background, disability, family structure, religious beliefs, and socioeconomic
status.
Promote online safety. Instruct girls never to put their full names or contact information online,
engage in virtual conversation with strangers, or arrange in-person meetings with online contacts.
On group websites, never divulge girls’ contact information. Review the Computer/Online Use:
Safety Activity Checkpoints, and teach girls the Girl Scout Online Safety Pledge here, www.
girlscouts.org/help/internet_safety_pledge.asp.
Keep girls safe during money-earning activities. You are responsible for the safety of girls,
money, and products. When representing Girl Scouts, girls cannot participate in money earning
activities that represent partisan politics or that are not Girl Scout–approved product programs
and efforts.

14
WHAT IF

What If?
Theft, Robbery, Counterfeit Money,
Burglary, or Fire
GSCO does not take financial responsibility
for any of the circumstances of a theft,
robbery, burglary, or fire, but will evaluate
each circumstance on a case-by-case
basis, to provide assistance to a troop.
A few recommendations to assist a
troop in recovering the loss:
• The police/fire department must be
  called, and a report taken within 48
  hours of the incident.
• The number of packages and/or money
  lost must be specified on their report
  and/or insurance claim.
• A copy of the police/fire report must be submitted with a Money Problem Report no later than
  March 13, 2020.
• In some cases, homeowner’s or rental insurance will cover the cost.
Customer Complaints
GSCO expects a certain number of product complaints every year that range from a customer
not liking the taste of a cookie to finding an empty package in a case of cookies. Some customers
call the Little Brownie Bakers Consumer Affairs number, which is listed on the cookie package.
Many customers call a GSCO office or return the package directly to the girl or troop. Regardless
of the nature of the complaint, if a customer informs a troop that there is something wrong with
the cookies they received, please follow these simple steps:
• Record the customer’s name, contact information, and nature of the problem.
• Ask the customer to save the package of cookies if possible and let them know a Customer
  Service Representative from Little Brownie Bakers will contact them.
• Call or email a Product Program team member immediately to relay the information.
• Replace the cookies for the customer (any variety) or offer a refund.
• Give the “returned” product to a local cupboard for a replacement or to a SUCM for credit in
  eBudde.
Volunteer comments, complaints, concerns
•Please fill out the Cookie Action Report:
https://girlscoutsofcolorado.formstack.com/forms/cookie_action_report
 TCM Tip
 If any of the girls and adults in your troop have an uncomfortable experience or are asked
 difficult questions while participating in the Cookie Program, please reach out to your service
 unit cookie manager and product program specialist at Girl Scouts of Colorado. We are here to
 support you!

                                                                                                 15
THE ROLE OF A TROOP COOKIE MANAGER

     5to steps
         Girl Scout Cookie success                                                       TM

     Tried and true steps that are guaranteed to “wow”

         Kick off the Girl Scout Cookie Season                         Expand your customer base
         Help girls get ready by selecting learning activities that    For girls to reach high goals, they will need to broaden
         fit their experiences and interests. You                      their circle of customers. Don’t worry, customers are
         can start by creating a custom plan with the                  eagerly looking for their favorite Girl Scout Cookies®!
         Girl Scouts® Built by Me online tool. Next, kick off          Little Brownie has loads of selling tips, learning
         your first cookie meeting with a video. Girls Scouts®         activities, and crafts for girls on LittleBrownie.com.
         Cookies Live videos are engaging, interactive shows           Check out the Cookie Rallies page and Activities for Girls
         that inspire girls to reach high goals. Girls learn selling   page.
         tips and have loads of fun along
         the way!                                                      Celebrate and share your success
                                                                       When girls reach their goals, celebrate!
         Videos include: Girl Scouts® Cookie Rookie                    Thank customers, share your stories or throw
         for first-time cookie sellers and Girl Scouts®                a party for your troop.
         Cookie Captains for teens who want to stay engaged
         in the program while earning
         service hours.

         TIP: Motivate girls by helping them earn
         one of the Cookie Business badges! Check
         out the Girl Scout Badge Explorer or search
         the Volunteer Toolkit (VTK) for badges by grade
         level.

         Set goals and track progress
         When you help girls set high goals for the Cookie
         Program son, they learn an important skills for life.
         Encourage girls to set two types of goals: Something
         they’d like to try and something they can do to help
         others. Visit the activities section of LittleBrownie.com
         for goal-setting games
         and crafts.

         Hold a family meeting
         Hold a short family meeting so girls can
         tell their families about their goals and ask
         for assistance. At the meeting, adults can
         complete permission forms and sign
         up to help.

                                                                                                                                    7
                                                                                                                                        5
16
COOKIE FACTS

Once safety has been discussed, girls need to learn about the
cookies they are selling.
Cookies! Know the Product
New Lemon-Ups Cookie
We can’t do it alone. As part of “Cookie Confidential,” we need your
help keeping this information private until we’re ready to announce
it to the public.
Please do not post images or information about the new cookie on
social media until AFTER January 7, 2020.
Cookie Basic Facts
All cookies ordered from the bakery are owned by GSCO. No cookies may be returned by Girl
Scouts of Colorado to the bakery for a refund.
    • Thin Mints, Samoas, Tagalongs, Do-si-Dos, Trefoils, and (NEW!!) Lemon-Ups (the core
      cookies) are $4/package.
    • Toffee-Tastic and S’mores (the specialty cookies) are $5/package.
    • All cookie varieties have zero grams trans-fat per serving.
    • All cookie varieties are kosher.
    • Little Brownie Bakers uses only sustainable palm oils.
    • Thin Mints are vegan.

                                                                Unleash her
                                                                   inner

                                                                                            17
18
COOKIE PROGRAM PARTICIPATION POLICIES

With thousands of Colorado Girl Scouts participating in the Cookie Program, it is essential to have guidelines
to ensure every girl has a chance to be successful. GSCO appreciates everyone abiding by the guidelines,
incorporating the Girl Scout Promise and Law into the Cookie Program, and sharing them with the families in each
troop.
What is a troop?
A troop consists of two unrelated, registered, and background checked adults as well as three unrelated,
registered girls. All registered girls with a signed permission slip can participate in the cookie program.”
Girl Scouts must always respect areas that have “no solicitation” rules and should be a sister to all other
Girl Scouts they encounter when selling cookies!
Per established policies by GSUSA, girls cannot sell cookies to a business that plans to resell the
product.
Girl Scouts can announce on social media that they are selling cookies beginning February 2. They are
allowed to post their Digital Cookie link on social media sites where only friends and family — not the
general public — can see it. Girls should not post about their participation in Digital Cookie on websites such as
Twitter, eBay, Craigslist or any other website where the posts can be viewed by the public. The personal emails or
street addresses of girls should never be used. Instead use an adult’s account, or a group account that is managed
by an adult.

Girl Scouts of Colorado allows troop leaders and families to determine the best location for My Sales. All
My Sales sites are subject to approval and they will not be denied only on the fact they may be located
near an adult-oriented business. All booths must meet safety and security guidelines and not conflict
with another booth location. Girl Scouts of Colorado remind all participants that when you are selling Girl Scout
Cookies you are
representing Girl Scouts. Council reserves the right to remove any booth, for any reason, at any time.

No additional money-earning activities may take place from February 2,2020 (Cookie Program start) to
March 18, 2020 (ACH debit).

                                                                                                              19
BOOTH TIPS

Offer a Gift of Caring or Hometown Heroes option
During booths, ask customers to donate cookies. Promote the option with posters or tally
donated packages on a large chart.
Share goals with customers
Customers love to hear how girls are making a difference, so encourage girls to make posters,
banners, or T-shirts to share their goal.
Make cookie bundles
Get creative and attach a ribbon and handmade card for maximum impact. Create a Chocolate
Lovers bundle with a mix of Thin Mints, Tagalongs, and Samoas. Or, make an orange and blue
Broncos Bundle with Do-si-Dos and Trefoils tied together with blue and orange ribbon.
Give away recipes
Encourage customers to try something new by offering a recipe card with every purchase of
multiple packages. Recipes can be found on the GSCO Blog.
Samples
If some varieties are not selling, open a package (troop will need to purchase) and break the
cookies into bite sized pieces, and let the customers taste a sample. This will likely spark interest
among the customers and increase your sales.

WHAT TO BRING TO A COOKIE BOOTH:
A printed copy of booth sign-up from eBudde (for Council Sponsored Booths) or written
permission from store manager (for My Sales Booths).
     • Cookies
     • Booth inventory sheet to track purchases or a device with Booth Sale Recorder app
     • Table and chairs
     • Tablecloth (optional)
     • $60 in change (30 - $1 bills, 6 - $5 bills)
     • Hip bag or pocket aprons to manage money
     • Booth posters or other decorations – bling your booth! (if allowed by store location)
     • Any additional items a booth location may require. These requirements will be noted in
       eBudde.
     • First aid kit, emergency card, and permission slips/health forms

**Find resources, ideas, and clipart at www.littlebrownie.com

20
BOOTH SELLING TIPS

                                                                                   Share goals with customers
                                                                                   They love to know how girls are investing
                                                                                   their cookie proceeds, so encourage
                                                                                   girls to make posters, banners, or
                                    Remember to keep
                                                                                   t-shirts to get the word out.
                                    the new packaging
                                     confidential until
                                      January 7, 2020.

                                                              Give away bite-sized samples
                                                              Give customers a taste of something they
                                                              love, or something they’ve never tried

booth                                                         before! Keep the variety’s nutrition label

selling
                                                              in full view in case a customer has
                                                                                   food sensitivities.

tips                            Offer a Girl Scouts
                                Gift of Caring option
                                                          ®

                                During booth sales, ask customers to donate
                                cookies to a worthy program. Promote the
                                                                                                           Bundle up
                                                                                                           Combine cookie
                                                                                                           varieties into
                                                                                                           bundles with
                                option with posters, t-shirts and a special                                a ribbon and
                                box (or wagon) for donated cookies.                                        handmade card.

                                                  Hand out recipe cards
                                                  Encourage customers to stock up and
                                                  make recipes featuring their favorite
                                                  Girl Scout Cookies®.
                                                  Find recipes at
     Visit Little.Brownie.com for
                                                  LittleBrownie.com
     even more tips, inspiration
                                                  and GirlScouts.org.
10   and activities.
                                                                                                                               21
2020 COOKIE BOOTH DO’S & DON'TS

You must have at least two adults per booth at all times, with one exception: girls (in
a troop or Juliettes) can sell cookies with their own caregiver. Please do not leave girls
unattended at a booth.
Do: Promote good cookie booth behavior by girls and adults. This helps
strengthen our relationship with the business and makes potential Girl Scouts
want to join!
Don’t: Bad cookie booth behavior jeopardizes future cookie booths and is a poor
reflection of all Girl Scouts!
                                                    Do
• Have your girl at the store five minutes prior to food, beverages, or gum
your booth time to help set up
                                                    • Monitor girl behavior closely. Girls should not
• Count boxes before and after your booth sale      leave the booth area to approach customers
                                                    and never enter the store
• Print your booth confirmation the day of the
booth and take it with you                          • Help girls count money accurately
• Operate the booth only for the time and date       • Practice the “buddy system” if the girls or
on your confirmation – another troop may be          adults need to leave the booth for bathroom
preceding or following your sale                     breaks. DO NOT leave girls alone at the booth
• Remember to follow the Girl Scout Promise          • Thank the store manager when leaving
and Law if any confusion occurs between
troops                                               • Release a booth in eBudde if you are unable to
                                                     make it – even if it is after the booth start time
• Dress appropriately. Girls wear Girl Scout
uniform or Girl Scout attire.                        • Step back and allow the girls to take the lead!
• Follow the requests of store managers
• Have water for the girls to drink, but no other
                                                Don’t
• Don’t allow girls to participate without a signed • Don’t allow girls to disrupt the customers by
permission form and emergency contact               yelling
information
                                                    • Don’t leave cash in an open, unsupervised area
• Don’t bring siblings or friends (tag-alongs) to
the booth. Only registered Girl Scouts can be at • Don’t leave trash behind. Clean up after your
the booth                                           sale, taking empty cookie cases with you.
• Don’t approach customers as they are entering • Don’t change the price of cookies
a store, please wait until they are exiting         • Don’t let the cookies suffer from weather, keep
• Don’t use any type of nicotine product            them well protected
including e-cigarettes and vaping at a booth        • Don’t leave cookies unprotected
• Don’t let the girls run around, block the          • Don’t use cellphones during the sale unless for
entrance or exit, or move away from the booth        payment or emergencies
22
MY SALES AND COUNCIL SPONSORED BOOTHS

“My Sales” (Troop organized booth sites)
My Sales booths and select council booths run from February 2 to March 8, 2020.
GSCO encourages Girl Scouts to use their creative, entrepreneurial spirit by holding “My Sales” at
unique community locations. Possible locations include:
    • Stores that are NOT included on the Council Booth list (DO NOT CONTACT: Walmart,
      Sam’s Club, JoAnn Fabrics, Dunkin Donuts, Safeway, Albertson’s, King Soopers, and
      City Market)
    • Sporting events
                                                      Troops contacting
    • Parks and playgrounds                        council booth locations
    • Concerts and plays                            are subject to the loss
    • Car washes                                     of all booth sites as
                                                    well as a $25 fine! No
    • Places of worship                                   exceptions!

Encourage caregivers to work with family, friends, and local businesses to uncover new selling
opportunities and increase your troop’s success.
Booth sites must provide a safe and secure location for the girls and cannot conflict with a council
sponsored booth site or any other My Sales sites.
All booths must be approved by the manager of the location. Once approved by the manager,
all “My Sales” need to be entered in eBudde™ a minimum of 48 hours prior to the start time and
must be approved by the SUCM. If your girls are unable to attend a My Sales booth, please contact
your SUCM so they can remove it from eBudde.
Girls may set up booths in front of their own residences only during the permitted “My Sale”
period of the program. DO NOT ENTER PERSONAL RESIDENCE ADDRESSES IN eBudde!

Council Sponsored Booths
Select council booths will be available as early as February 2. All other council booths will
be available February 15 through March 8.
All troops have the opportunity to sign up for booth locations that have been pre-arranged by Girl
Scouts of Colorado. There are certain locations that council coordinates at the corporate level.
These locations are NOT to be contacted by any troop (girl or adult), at any time, for any
reason. NO EXCEPTIONS!
Council booths that are coordinated by GSCO staff: Safeway, City Market, King Soopers,
Albertsons, Walmart, Dunkin Donuts, JoAnn Fabrics and Sam’s Club locations in the state
of Colorado.
GSCO staff coordinates with each of these corporations to establish the dates and times they will
allow booths at their locations during the Cookie Program. Troops MUST NOT contact these
locations for additional booth times and/or to make changes to the booth times or dates.
GSCO understands Girls Scouts have set both individual and troop goals and count on booths to
help meet these goals. However, it is not the responsibility of GSCO or its staff to determine which
troops have the better goals or booth sites. The selection system in place is the fairest way for
troops to reserve council booth locations.

                                                                                                 23
REWARDS

All cookie program reward items are cumulative. Each level of reward is added to the previous
levels. Girls will have the option to choose between the reward or Cookie Credits at certain reward
levels. All rewards are cumulative.
Individual Girl Rewards                                        Digial Cookie
Packages Sold      Reward                                       Packages Sold                   Reward
24+                2020 Year Bar                                Site setup and completing       Cookie Techie Patch
50+                Theme patch                                  one order
85+                Sleepover butterfly toothbrush case          24+ SHIP packages sold          Hatchimal or Travel
                   and toothbrush                                                               Case and Magic Cloth
100+               Bar patch                                    130+ packages sold              Shadow Bank Box
125+               Bandana
160+               Glow-in-the-dark flying disc                Hometown Hero
200+               Mini plush butterfly dangler or              Packages Sold                   Reward
                   10 Cookie Credits                            15+ HTH Pkgs W/ Data Input      HTH Patch
225+               Do WOW Things T-shirt or
                   15 cookie credits                           Gift of Caring
275+               Butterfly plush or 20 Cookie Credits         Packages Sold                   Reward
325+               325+ patch and disco ball                    15+ HTH Pkgs W/ Data Input      GOC Patch
375+               Water bottle, butterfly carabiner, and       45+ GOC Pkgs                    Butterfly Flip Journal
                   butterfly pouch or 25 Cookie Credits
                                                                80+ GOC Pkgs                    Cookie Shake Blanket
450+               Tapestry and light-up butterflies or
                   30 Cookie Credits                           *Look under “Philanthropic Opportunities” for
525+               Build-A-Bear experience or 35 Cookie        more information about donating to the Shoe the
                   Credits                                     Grows.
625+               Buff and fanny pack or 40 Cookie         Girl Scout Ambassadors (graduating 12th graders only)
                   Credits
                                                             Packages Sold           Reward
750+               Two tickets to Butterfly Pavilion or *
                   Shoe That Grows Donation or               500+                    Lifetime Membership
                   45 Cookie Credits
1000+              1000+ celebration events and
                                                            Packages                 Rewards
                   medallion or
                   50 Cookie Credits and medallion          Troops with a selling    $25 in additional troop proceeds per
                                                            girl avg of 425+         selling girl
1000+              10% Camp Discount*
                                                            packages                 (includes $25 in additional proceeds
1250+              Camping Kit (pocketknife, headlamp,                               for two adults) + Cookie Power
                   socks)                                                            Super Seller Patch
                    or 65 Cookie Credits
                                                            Troops with a selling    $25 in additional troop proceeds per
1500+              15% Camp Discoun*t                       girl avg of 625+         selling girl
1500+              100 Cookie Credits                       packages                 (includes $25 in additional proceeds
2000+              20% Camp Discount*                                                for two adults) + Cookie Power
                                                                                     Super Seller Patch
2020+              Top Cookie CEO Event or 200 Cookie       *Camp discounts only apply to camps with GSCO-run
                   Credits and 2020+ medalion               registration through CampInTouch, not volunteer run camps.
3000+              350 Cookie Credits
                                                            Rewards subject to change. GSCO reserves the right to
4000+              450 Cookie Credits                       substitute reward items for an item of equal value with or
5000+              50 Cookie Credits for every              without notice.
                   500 packages sold beyond 5,000
                                                            Please view order card for images of rewards.
24
COOKIE CREDITS

Cookie Credits are rewards earned as part of the Girl Scout Cookie Program (or Fall Product Program). They are
issued on a card, similar to a gift card, and are mailed directly to the girl (or held at council for camp, if that option
is requested during the reward selection process of the program.)
What Can Girl Scouts do with Cookie Credits?
                                                                     TCM Tip: Tell adults to take a photo
   • GSCO troop or service unit trip, event, or activity with a      of the Cookie Credits card number as
       per girl fee.
                                                                     a back-up in case the card gets lost
   • GSCO sponsored or hosted event or activity                      or misplaced!
   • An EF (Education First) Tour in the state of Colorado
   • Girl Scout Destinations travel
   • Highest Awards project materials and/or other project related expenses
   • GSCO shop purchases (Purchases must be made in-store or over the phone. No online sales).
   • Volunteer-run day camps or events with a per girl fee
   • Any GSCO summer camp that uses registration in CampInTouch (overnight, day, and troop camps)
Troops and girls can be reimbursed for these activities using the Cookie Credit Reimbursement Form:
 http://www.girlscoutsofcolorado.org/cookie-credit-reimbursement
Requests of reimbursements for a GSCO event fee, travel, Highest Award project expense, or GSCO day camp or
summer camp should be submitted within 90 days and/or within the same membership year as expense.
Cookie Credits may not be used to pay for/renew membership, pay fees to outside vendors, or purchase
items not in the GSCO Retail Shop. They also cannot be used to pay for fees or travel expenses for children
without a GSCO membership or for adults.
For questions about what Cookie Credits can be used for or the Cookie Credit Reimbursement Form, please
contact: financial.followup@gscolorado.org
Cookie Credits do not have a cash value. Cookie Credits expire 10 years from date of issue. Cookie
Credits will not be re-issued if lost.
Once your girls know the product line up, they should work on setting goals. Goal setting helps girls see a larger
picture and teaches the girls how to work hard to achieve their goals. A driving aspect of the girls’ goal will likely
come from the various rewards she can earn.
S’mores Club Rewards                                          Celebration Events
Girl Scouts of Colorado has NEW REWARDS available             Each girl who sells 1000+ packages is a Top Achiever
for Girl Scouts of Colorado girl members and adult            and will be invited to a Celebration Event with one adult
volunteers who participate in both the Girl Scout 2019        guest in the summer of 2020.
Fall Product Program and 2020 Cookie Program and
meet the requirements. Girls and adult volunteers who         Top 2020 CEO Event
qualify, will receive a special, personalized Avatar patch    New this year! Each girl who sells 2020+ packages is a
and an exclusive, S’mores Club hoodie and duffle bag!         Top Achiever and will be invited to a Celebration Event
                                                              with one adult guest in the summer of 2020.
Troop Super Seller Reward
Troops with a selling girl average of 425+ packages will      Troop Proceeds
receive a Cookie Power Super Seller Patch for each            Troop treasuries have the opportunity to earn $0.65
selling girl, plus $25 in additional proceeds to fund a       per package for every package sold by the troop. In
troop activity for every selling girl and two registered      addition, each troop will have the opportunity to earn
adults. Troops with a selling girl average of 625+            an additional $0.05 per package if the per girl selling
packages will receive $25 in additional proceeds to fund      average is 350+ packages.
a troop activity for every selling girl and two registered
adults.                                                                                                               25
PHILANTHROPIC OPPORTUNITIES

Hometown Heroes/Gift of Caring Program                     Gift of Caring:
Service is at the core of the Girl Scout experience.            •   In this council-wide Gift of Caring (GOC) project,
There are optional, yet encouraged, ways that Girl                  customers can purchase virtual packages
Scouts can serve their community through the Cookie                 of cookies which GSCO will deliver to the
Program.                                                            military, both local and overseas, and nonprofit
                                                                    organizations on behalf of Girl Scouts. Girls
Hometown Heroes:                                                    collect the money, but do not physically take
The Hometown Heroes (HTH) Program was created so                    possession of the cookies.
girls would have the opportunity to learn philanthropy
and community service through the Cookie Program.               •   Tell customers they can buy cookies from your
Customers who do not want to buy cookies for                        troop to be donated to the military.
themselves may want to purchase HTH packages to                 •   Enter all GOC cookie orders in the GOC column
give to others while supporting Girl Scouts at the same             of eBudde under each girl who sold them and
time.                                                               record the money collected for these packages
      • HTH donations may be tax deductible.                        in the same line.
          Customers should consult their tax advisor.           •   No need to order from a cupboard to account
                                                                    for these “virtual” packages. eBudde allows this
     •    Troops should not take possession of HTH                  to be automatically calculated.
          cookies until the end of the program. These
                                                           Please check the rewards pages of this manual to see
          cookies should not be part of their cookie
                                                           the rewards available to each girl who sells GOC cookies.
          inventory during the program.
                                                           G.I.V.E.
Follow these easy steps to participate in the Hometown     G.I.V.E. (Girls Investing in a Voice
Hero program:                                              for Everyone) is a philanthropic
     ǔǔ Girls/troops choose a group/organization to        program that allows girls
         receive donated cookies. Recipients can be        participating in the Fall Product and
         “heroes” in the community such as nonprofit       Cookie Programs to donate unused
                                                           Cookie Credits to help other girls in
         organizations, shelters, firefighters, local
                                                           our council participate in activities,
         military groups, blood banks, or food banks.      go to camp, or do other activities
         Contact the selected organizations to get their   through Girl Scouts of Colorado.
         approval prior to collecting cookie donations.    Troops may also donate a portion of their troop proceeds
     ǔǔ Tell customers they can buy cookies from           to G.I.V.E.
        your troops to be donated to this group/        Shoe that Grows
        organization.                                   Girl Scouts can choose to donate
     ǔǔ   Enter all HTH cookie orders in the HTH column shoes in place of a reward item
          in eBudde under each girl who sold them and based on the structure of our
          record the money collected for these packages rewards. GSCO will submit a
                                                        single donation to Because
          in the same line.                             International to fund cost of needed shoes.
     ǔǔ   At the end of the program, use unsold
          packages of cookies in your troop inventory   Once Because International receives the donation, they’ll
                                                        work with their staff to identify a school or orphanage in
          to fill the HTH order. Additional HTH cookies Kenya that would benefit from receiving the shoes and
          may be picked up from a local cupboard to     the shoes will be delivered.
          complete the order.
                                                        After the shoes are delivered, they’ll be able to share
     ǔǔ   All arrangements for selection, delivery, and
                                                        details with GSCO, which we will in turn share with girls
          shipment of HTH cookies are the troop’s       and caregivers - including any photos, testimonials, or
          responsibility.                               messages of thanks from the children who received the
     ǔǔ   Last day to deliver HTH cookies is June 27.   shoes.
26
You can also read