TROOP COOKIE MANAGER MANUAL 2019 -2020 - TROOP APP PLUS - Girl Scouts of Colorado
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2019 –2020 TROOP COOKIE MANAGER MANUAL Z I N G happens M A wh en g A ag irl pa in rtic eth ipat es in Som the G i r L S cou t Cookie Program. ® TROOP APP PLUS 1
to... . E R OW e P s th She gain There’s a reason the Girl Scout Cookie Program is a celebrated ® tradition. It’s an amazing opportunity for girls to WOW THE WORLD and build lifelong skills! The largest girl-led entrepreneurial program in the world also offers an incredible opportunity for you as a volunteer. You get Remember to keep to see firsthand how girls grow, learn, and come into their own. the new cookie confidential until We give you the resources you need to guide girls in discovering January 7, 2020. hidden talents, uncovering new strengths, and developing the entrepreneurial mindset that will serve them far beyond cookie season. Thanks for all you do for girls! Contents NEW COOKIE! PLUS OTHER GREAT 2020 REWARDS Page 24 COOKIE PROGRAM NEWS! Page 4 • S’mores Club • Troop Proceeds TROOP COOKIE MANAGER ROLE AND • Celebration Events RESPONSIBILITIES Page 5 • Cookie Team PHILANTHROPIC • Team Communication OPPORTUNITIES Page 26 • Troop Training Checklist • Adult Safety Responsibilities COOKIE PROGRAM TOOLS AND PROGRAM PROCEDURES Page 27 COOKIE PROGRAM CALENDAR AND TO-DO CHECKLIST Page 6 • eBudde COOKIE PROGRAM BASICS Page 9 • Digital Order Card – “D.O.C.” • Money Handling and Collections FOR GIRLS Page 12 APPENDIX Page 45 • Why Participate • Resources • Badges and the NEW Cookie • Glossary Entrepreneur Family Pin • Cookie Team Contact Information • Safety • Cookies – Know Your Product 2 • Booth Tips
2019-2020 GIRL S COUT COOKIES ® LEMON-UPS GIRL SCOUT COOKIES ® ™ Introducing Lemon-Ups™, the newest addition to the Girl Scout Cookie™ lineup! Inspired by real girls in the Girl Scout Cookie Program,® and created for all Girl Scout Cookie lovers, these new lemon cookies are positively fun. Just like G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader),™ each cookie has something bright and motivating to say. I am a GO-GETTER I am an INNOVATOR I am a RISK-TAKER I am a LEADER Remember to keep the new Lemon-Ups cookie confidential until January 7, 2020. I am BOLD I am CREATIVE I am STRONG Perfect for sharing Grab one that expresses I am GUTSY your personality, or give one to a friend! 3
COOKIE PROGRAM 2020 – WHAT’S NEW What is Cookie Confidential in 2020? • New Lemon-Ups Cookie—more delicious opportunities for success! • New Girl Scout Cookie packaging—Girl Scouts featured on cookie packages along with their stories—showing the power of the Girl Scout Leadership Experience! Please do not post images or information about the new cookie on social media until AFTER January 7, 2020. Thanks! Lemon-Ups are the new cookie in our Girl Scout cookie line-up! Inspired by real girls in the Girl Scout Cookie Program and created for all Girl Scout cookie lovers, these new lemon cookies are positively fun. Just like a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader), each cookie has something bright and motivating to say. Other news We listened to your feedback! We are now offering a more diverse selection of reward choices. There are new S’mores Club rewards too! eBudde has a new look which makes it more user-friendly, and includes a great new feature that makes releasing a selected booth a snap! We will open more booth options earlier this cookie season! Select Council Booth sites and My Sales start Feb. 2, and troops will be able to sign-up for more booths than before on each selection date. Earn the Cookie Entrepreneur Family Pin! This is a new addition to the Girl Scout Cookie Program, with age-specific guidelines to help family members support the development of their girl’s business skill set. G IR L ® TS SCOU Cookie Captains are experienced cookie sellers who support our first-time, “Cookie Rookies,” throughout the program. Cookie Captains mentor younger girls at rallies and booths, sharing their tips and support. We have a new online learning platform, gsLearn, where you’ll find Product Program training to support your volunteer experience. Topic-specific webinars are back too! Check the events calendar on the GSCO website to register for different need-to-know topics leading into and through the start of the cookie season. 4
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES Thank you for serving as a troop cookie manager (TCM) for the 2019-2020 membership year! Below are some basic details about this position. Term: One year (focus of service will be December-May) Position Summary: Troop cookie managers work directly with girls, families, and troop volunteers to provide cookie program information, training, and support. This role helps girls learn the 5 Skills: goal setting, decision-making, money management, people skills, and business ethics. Support and Training: As a troop cookie manager, you will report to and receive support from your troop leader, service unit cookie manager (SUCM), and volunteer support specialist. You will attend cookie training and have access to additional learning opportunities. Core Responsibilities: • Submit an Initial Order for your troop (Due January 13, 2020 at 8 p.m.) • Complete cookie training and take advantage of Internet-based trainings. • Train the girls in your troop and their families on the cookie program (Including safety tips, procedures, cookie inventory management, important dates, etc.) • Adhere to all important deadlines and submit all required paperwork. • Arrange for timely and secure pick-up/distribution of cookies to/from families and the cupboard. • Keep accurate records and receipts for each cookie distribution or collection in eBudde. • Assign cookies to girls using the “eBudde” online system on a weekly basis. • Organize booth sites, obeying all guidelines. • Arrange for pick-up of earned cookie rewards and promptly distribute to girls. • Ensure all behavior, including verbal and written communications, is in accordance with the Girl Scout Promise and Law. • Volunteers may not use any information received for personal or monetary gain. • Volunteers will notify GSCO if they have a potential conflict of interest or if they believe anyone else is facing a potential conflict of interest. Financial Responsibilities: • Collect, record in eBudde, and write a receipt for all money from booths and family sales. • Ensure money accurately corresponds to the number of cookies issued. • Ensure all cash and checks are deposited into the troop bank account regularly. • Report any unpaid cookie bills by submitting a Money Problem Report on or before March 13, 2020. • Submit a Money Problem Report if your troop will not/does not have enough money to pay GSCO the amount due as stated on sales report. This must be submitted no later than March 13, 2020. • Girl Scouts of Colorado will train you in the processes we have to protect troops from the negative financial consequences of excess inventory, bounced checks/transactions, and other money issues. Troop cookie managers must strictly adhere to those processes and will be held responsible for all unpaid cookie bills, and/or troop cookie money issues that are the result of negligence of established practices. Required Qualifications: • Access to a phone and a computer with Internet access. • Ability to communicate well and proactively seek resolution of conflict. • Current 2019-2020 GSCO membership and background check. Expectations: • Abide by the Girl Scout Promise and Law. • Follow Girl Scout policies and procedures to ensure the safety of girls. • Use discretion in all confidential matters including girl information. • Serve as a positive example for girls by modeling positive attributes such as: reliability, respect for others, inclusiveness, and having a positive attitude. Ethics Girl Scouts of Colorado is committed to the highest possible standards of ethical and moral business conduct. The Girl Scout Cookie Program (and the Fall Product Program) give Girl Scouts the opportunity to learn new skills, promote Girl Scouting, and live by the Girl Scout Promise and Law. This opportunity comes with the responsibility to follow safety, media relations, and business ethics guidelines. As a volunteer for Girl Scouts of Colorado, you accept the responsibility of setting a positive example through your actions, words, and deeds that mirror the standards of the Girl Scout Promise and Law. 5
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES Confidentiality As a volunteer for Girl Scouts of Colorado, you understand that you may come in contact with confidential information. As a Girl Scouts of Colorado volunteer, you promise to keep in strict confidence any information regarding any policy or procedure changes outside of the communication time table, financial misconduct, girl information, parent/guardian information, or any other information deemed confidential. You also agree to never remove any confidential material of any kind from the premises of Girl Scouts of Colorado unless authorized as part of your duties, or with the express permission or direction to do so from Girl Scouts of Colorado. TCM TIPS – Cookie Season Prep ǓǓ Submit ACH authorization form for the 2019-2020 membership No girls can be transferred between troops after the deadline. year (ACH forms are submitted annually) and TCM agreement. ǓǓ Check the troop roster before mid-January to ensure all girls ǓǓ Take required volunteer training. in your troop have a current membership (Girls must have a ǓǓ Ensure all information is current with your troop bank account current membership to participate in the Cookie Program). and all signers on the account are updated. ǓǓ Collaborate with the troop leadership team in coaching girls to ǓǓ Verify bank account information in eBudde . discuss their goals and what they want to do with their cookie proceeds. ǓǓ Deadline to transfer girls between troops is January 10, 2020. ǓǓ Have a family meeting in January. Troop Training Checklist Training is mandatory for any girl (and caregiver) who ǓǓ Share the 5 Skills and what the girls learn as they participate in chooses to participate in the 2020 Cookie Program. Caregiver the Cookie Program. participation is very important! If extra support is needed for ǓǓ Review the GSUSA guidelines with girls and caregivers. (This is training, contact the SUCM to find an experienced volunteer to also in the Family Guide). help. The average length of the meeting is one hour. Look in the ǓǓ Have the girls introduce the cookies and share which variety is appendix of this TCM Guide for more training content and their favorite. resources. ǓǓ Have the girls share how they plan to spend their proceeds and When to hold girl/caregiver training: what their troop goal is. ǓǓ Discuss the importance of selling “On My Honor” and following ǓǓ Meetings should be held between January 1 and January 31, the Girl Scout Promise and Law while participating. 2020. ǓǓ Let caregivers know that no orders are to be taken prior to ǓǓ Send out save-the-date notices as far in advance as possible. February 2, 2020. Girls can announce that they will start selling Materials to Prepare: cookies on February 2, but no money or cookies may be ex- ǓǓ Pens for caregivers to fill out requested information. changed prior to February 2. ǓǓ Chairs and tables. ǓǓ Have the girls present their Hometown Hero (HTH) and Gift of ǓǓ Snacks/drinks if possible. Caring (GOC) projects and goals. ǓǓ Caregiver permission forms are found in the back page of the ǓǓ Discuss rewards and have caregivers and girls complete their Family Guide. selections for each level of rewards. ǓǓ Packet of cookie materials for each girl – hand to girl/caregiver once a permission form has been collected Timelines and Deadlines: Additional materials and ideas can be found at www.littlebrownie. ǓǓ Go over timelines and deadlines. com ǓǓ Recruit help for cookie pick-up, if needed. ǓǓ Discuss guidelines for both My Sales and council-contracted As the girls and caregivers arrive: Booths. ǓǓ Greet girls and caregivers and introduce the TCM and troop ǓǓ Recruit help with booths, if needed. leader. ǓǓ Discuss best times and methods of communication. ǓǓ Have caregivers sign in and record current phone numbers, ǓǓ Discuss collecting money throughout the program as cookies emails, and addresses. are delivered and set up guidelines for turning in money. ǓǓ Have caregivers identify best method to contact them. ǓǓ Remind caregivers to always count the money with the person ǓǓ Have caregivers complete the permission form for each girl they are submitting it to and to get and keep the receipt. participating. ǓǓ Brainstorm new and creative ways to sell cookies and meet troop goals. Conduct the Meeting: Questions: If questions arise that neither the TCM nor the troop ǓǓ Have the girls lead their caregivers in the Girl Scout Promise leader can answer, an appropriate response to the caregiver is “I’m and Law. not sure, but I will find out and let you know.” Contact the SUCM to ask questions and get answers, then be sure to share that 6 6 information with all caregivers
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES COOKIE TEAM – CIRCLES OF SUPPORT We are all working in support of each other during the Girl Scout Cookie Program, your main focus, though, as TCM, is to be the “go-to” person for girls, caregivers, and other volunteers. When you have questions or need assistance, the first person you should reach out to is the service unit cookie manager. TCM TIP: COOKIE RALLIES Girl Scouts who participate in cookie rallies consistently reach higher goals. At rallies, girls get excited about the upcoming cookie season, sample cookies, participate in activities, and practice their business skills. Rallies are hosted around the state – sometimes individual troops will have a rally as part of their Girl Scout family cookie training, or troops will organize and host a rally in collaboration with the service unit. You will find themed activities and resources within the Rally Guide on the GSCO website. Plan a rally for your troop in January or check with the service unit cookie manager and attend the area rally. 7
TROOP COOKIE MANAGER ROLE AND RESPONSIBILITIES 2020 Cookie Program Timeline and Checklist NOVEMBER - EARLY JANUARY JANUARY ✓ ǓǓ Complete TCM training and use theTroop Cookie January 1-31 Manager Guide as primary resource to answer ǓǓ Troop (caregiver and girl) trainings. questions. ǓǓ Troop meeting with caregivers and girls to discuss and ǓǓ Verify with your volunteer support specialist (VSS) plan the program schedule. that all girls in your troop are registered. ǓǓ Attend a cookie rally or host one for your troop! ǓǓ Submit your ACH authorization. Form online here: ǓǓ National Cookie Rally Find details at https://www.girlscoutsofcolorado.org/en/for- LittleBrownieBaker.com volunteers/forms-and-resources/ACH.html ǓǓ Submit your Troop Cookie Manager Agreement. Form ǓǓ January 13 Troop Initial Order is due in eBudde online here: by 8 p.m. https://girlscoutsofcolorado.formstack.com/forms/ tcmagreement2020 ǓǓ January 13 Select a delivery location in eBudde. ǓǓ Discuss with troop about the benefits of attending a ǓǓ January 27 Round 1 of booth selections opens at 6 cookie rally. p.m.and closes at 11:59 p.m. (Troops can select one booth location.) ǓǓ Receive materials from your service unit cookie manager (SUCM). ǓǓ January 28 Round 2 of booth selections opens at 6 p.m. and closes at 11:59 p.m. (Troops can select two ǓǓ Meet with troop leader and schedule a date and booth locations.) time for troop training AND plan the Cookie Program schedule. ǓǓ January 29 Round 3 of both selections opens at 6 p.m. and closes at 11:59 p.m. (Troops can select three ǓǓ Receive eBudde login information from Girl Scouts of Colorado. locations.) ǓǓ Log in to eBudde to verify/edit information. ǓǓ January 30 Round 4 of booth selections opens at 6 ǓǓ Confirm with troop leader the number of packages p.m. and closes at 11:59 p.m. (Troops can select four to be ordered on the Initial Order (IO). locations.) Need help? Use the IO calculator: ǓǓ January 31 Round 5 of booth selections opens at 6 https://www.girlscoutsofcolorado.org/en/for- p.m. and remains open for the rest of the program. volunteers/forms-and-resources/SIO-calculator.html MARCH March 8 Cookie Program ends. FEBRUARY March 8-11 Cookie Program close out. February 1 Main cookie delivery day! ǓǓ Meet with your service unit cookie manager to go over ǓǓ Pick-up Initial Order cookies from wrap-up on or before this date. Select and submit ALL delivery site. girl rewards in eBudde. February 2 Cookie Program begins! Door-to-door, My ǓǓ Final troop data due. Allocate ALL cookies to girls Sales, and select Council Booths start. in eBudde by March 10. Troops will be locked out of eBudde by 11:59pm MST on March 10. February 6 Cookie cupboards open. rFebuary 15 Troops will be locked out of eBudde at 11:59 p.m. All other Council Booths start. ǓǓ March 12 Last day to pick up Hometown Hero (HTH) cookies from a cupboard. February 28- National Girl Scout Cookie Weekend. ǓǓ March 13 Deadline to submit a Money Problem March 1 Report. ǓǓ March 18 ACH debit occurs for total amount owed to council. 8
WHY PARTICIPATE Why participate in the Girl Scout Cookie Program Troop proceeds and individual girl rewards are important, but are not the only reason to participate. Girls also develop skills and confidence as part of the Cookie Program. Tradition Girl Scouts and cookies share a rich history. Girl Scout cookies had their earliest beginnings in the kitchens and ovens of girls, with mothers volunteering as technical advisors. The sale of cookies as a means to finance troop activities began in 1917, five years after Juliette Gordon Low started Girl Scouts. The first troop in Colorado, Troop 4, started in 1917 when Girl Scouting crossed over west of the Mississippi River. In the 1920s and 1930s, Girl Scouts in different parts of the country continued to bake their own simple sugar cookies. Packed in wax paper bags and sealed with a sticker, they sold them door-to-door for 25 to 35 cents per dozen. While recipes and packaging designs have changed, the Girl Scout Cookie Program remains an important part of today’s Girl Scout program. The Girl Scout Cookie Program is the premier entrepreneurial program for girls in the world. What do we mean by entrepreneurial? The definition of an entrepreneur is someone who creates and manages a business. The Cookie Program offers girls the opportunity to do just that as well as learn about and market their product, engage customers, and set and accomplish goals. Delivering on Our Promise Girl Scout Cookies and the annual Cookie Program play a crucial role in Girl Scouts of Colorado’s ability to: • Deliver quality programming for girls • Train adult volunteers • Provide financial assistance for girls’ fees for camps, other activities, and events Girl Scouts helps girls learn more about themselves and their abilities through skill-building activities and opportunities to try new things, connect with others to create change, and take action by developing projects that make their communities and the world a better place. The Girl Scout Cookie Program is the core of the Entrepreneurial Pillar that is part of the Girl Scout Leadership Experience – along with STEM, outdoor experiences, and life skills. As cookie entrepreneurs, girls gain essential skills and work as a team to accomplish common goals and solve problems, while building the confidence they need to shine as girls, as young women, and as future leaders. And did we mention fun? They have lots of that along the way, too. Girl participation in the cookie program is voluntary, and caregiver permission is required. Learning Life Skills The Girl Scout Cookie Program helps girls learn and practice the life skills embodied in the Promise and the Law. During cookie activities, girls are members of a team working toward a common goal, with each girl striving to do her best. So, when Girl Scouts go to friends, family, and door-to-door with this year’s best-selling cookies, they’re becoming the business leaders of tomorrow! The Girl Scout Cookie Program helps ensure the future of Girl Scouting. All the proceeds—every penny—from our cookie program, remain in Colorado. This revenue is used to benefit girls -- some used to fund troop activities and some of it indirectly by subsidizing the cost of providing Girl Scout programs to girls statewide. 5 9
COOKIE ENTREPRENEUR FAMILY PIN Families are an important part of the Girl Scout Leadership Experience and play a key role in supporting a girl’s cookie business. Girls often prepare for the Cookie Program through their troop by earning Financial Literacy and Cookie Business badges as they gain the 5 Skills: goal setting, decision-making, money management, people skills, and business ethics. We recognize girls often practice these skills at home, too, as they sell Girl Scout Cookies with support from their families. This new pin encourages families to support their girls as they develop the 5 Skills and learn to think like entrepreneurs. What is the structure of the new Cookie Entrepreneur Family pin? Each Girl Scout level has its own set of requirements to help families guide their Girl Scout as she runs her own cookie business year after year. Although the requirements don’t change year to year within a grade level, how a girl approaches the requirements will change. Girls earn a year-one and year-two version of the pin (plus a year-three version for Cadettes) within their grade level. Girls must earn year-one pin in order to earn year-two and year-two to earn year-three. GSUSA has retired the Cookie Activity pin. Remaining pins will be available for sale at the GSCO Retail Shop and online while supplies last. 10
EARN WHILE YOU LEARN There’s more than just what is in the box! Participating in the Fall Product Program and Girl Scout Cookie Program gives girls useful skills and experiences that will last a lifetime. Plus, girls can earn some pretty cool Cookie Business badges aimed at sharpening business acumen while having a ton of fun. Daisy Leaves Think Big Take your cookie business to the next level Money Counts Leaf by implementing innovative selling strategies Learn money management basics including and marketing messages to help increase understanding different kinds of coins, how to their box-per-girl average and find new count money, and goal-setting. customers in unexpected places. Making Choices Leaf Demonstrate smart money management, such as learning the difference between needs and Senior Badges wants and learning how to prioritize and set goals. My Portfolio Girls earning this badge will build their Brownie Badges cookie resume and portfolio, develop a Meet My Customers personal brand, and master interview Learn how to find, interact, and retain skills. cookie customers. Girls will role-play Customer Loyalty good customer relations and learn how Earning this badge will help girls to handle money and make change. communicate with customers about how Give Back proceeds fund exciting new opportunities Girls learn how money and business and provide need-to-know skills about can help others including explaining customer service. to customer how their purchases help fund troop service projects and Ambassador Badge Operation Cookie Drop. Research and Development Girls earning this badge will analyze sale Junior Badges trends, research how companies innovate, Customer Insights and leverage research and development to Girls conduct market and customer research by keep their business moving forward. finding out who buys cookies and gaining greater Profit and Loss/ Promise and Law understanding of their cookie customers. Girls earning this badge will develop their Cookie CEO business mission statement and promise, As an entrepreneur and CEO, girls will learn how work with younger Girl Scouts to share to set a group goal, explore how businesses work, selling tips and tricks, and determine what practice listening skills, and track sales. legacy they will leave as a part of the Girl Scout Cookie Program. Cadette Badges Business Plan Earning this badge gives girls the opportunity to write a mission statement, develop a business plan, complete a risk management assessment, and learn how Five Essential Skills to leverage this knowledge to increase their cookie customer base. GOAL SETTING Marketing DECISION MAKING Learn about branding, competitor research and analysis assessment, MONEY MANAGEMENT marketing messages, and create a PEOPLE SKILLS marketing campaign to help achieve BUSINESS ETHICS cookie goals. 22 11
THE PURPOSE OF THE COOKIE PROGRAM While girls are meeting customers, they are bound to get asked questions. It’s important for adults to be aware of the questions that people may ask and to help the girls be prepared to answer the questions. “Why do girls participate in the Girl Scout Cookie Program?” Troop proceeds and individual girl rewards are important, but are not the only reason. Girls develop the 5 Skills and confidence as they participate in the Cookie Program: 1. Goal setting. Girls learn how to set goals and create a plan to reach them! 2. Decision-making. Girls learn to make decisions on their own and as a team! 3. Money management. Girls learn to create a budget and handle money! 4. People skills. Girls find their voice and build confidence through customer interactions. 5. Business ethics. Girls learn to act ethically, both in business and life. How much money do the Girl Scouts get? This question is frequently asked by customers. The answer is not $0.65 or $0.70 per package. The answer is “Girl Scouts get all of it.” 100% of the Cookie Program proceeds stay in Colorado to provide the Girl Scout Leadership Experience to girls in our communities. Cookie money provides financial assistance for membership when needed and opportunity grants for girls to attend GSCO events, camps, and council-wide girl programs, as well as funding for events, camps, and council-wide programs. The only portion of the $4 or $5 that doesn’t stay in Colorado, is what we pay to the bakery to make the cookies. “What is your troop going to do with the Cookie Program proceeds?” Girls should decide as a troop how they want to spend the proceeds they earn. Troop proceeds go into the troop bank account and can be used to fund the various activities girls want to do throughout the year, such as: • Service or Take Action projects • Purchase troop supplies • Awards and recognitions • Special events, outings, field trips, travel, etc. “What have you learned in Girl Scouts” or “What do you like about Girl Scouts?” Questions like these give girls the opportunity to tell the story of their Girl Scout Leadership Experience. Our girls are full of stories that warm your heart. They can tell you about adventures they have had, friends they met, skills they learned, or opportunities that have enriched their lives. Each girl’s story is her own. Each troop’s story is its own. Girls need to have a story about their Girl Scout experience they can share when asked. The best way we have of letting the community know the impact of Girl Scouting is to tell them at every opportunity. Even the youngest Girl Scout is old enough to tell her story. As an adult who is working with these girls, you can help by coaching the girls. Ask the girls questions and get them to think about their Girl Scout experiences. Doing so will help the girls to shape their story and feel confident sharing it. Talk with families about supporting the girls in similar ways as well. 6 12
SAFETY People want to know that by buying cookies they are helping girls to build courage, confidence, and character. Girl Scout Cookies power amazing experiences for girls. Share your experiences with your customers. Whether it’s a trip you’ll never forget; a science, technology, engineering, and math (STEM) activity that opens your mind to a whole new world of possibilities; a service project that changes your community forever; or the opportunity to build a lifetime of memories at camp, Girl Scout Cookies make it all happen! Safety First! Before participating in the Girl Scout Cookie Program, it is imperative for adults and girls to become familiar with and follow the safety guidelines listed below. This not only ensures girls’ safety, but also creates a fun and successful experience for all. •Show you’re a Girl Scout – Wear Girl Scout •Sell in the daytime – Sell only during daylight uniform and/or membership pin. hours, unless accompanied by an adult. •Buddy up – Always use the buddy system. •Protect Privacy – Girls’ names, addresses, It’s not just safe, it’s more fun! or email addresses should never be given to customers. Use a group contact number or •Be streetwise – Become familiar with the address overseen by an adult for customers areas and neighborhoods where you will be to request information, reorder, or give selling Girl Scout Cookies. comments. Protect customer privacy by •Partner with adults – Adults must not sharing their information except for the accompany Girl Scout Daisies, Brownies, and product sale. Girls should never take credit Juniors when they are taking orders, selling, or card numbers. delivering product. Girls in grades 6-12 must •Be safe on the road – Always follow safe be supervised by an adult when selling door- pedestrian practices, especially when crossing to-door and must never sell alone. Adults at intersections or walking along roadways. Be must be present at ALL cookie booths at all aware of traffic when unloading product and times. passengers from vehicles. •Plan ahead – Always have a plan for •Be Net wise – Take the GSUSA Internet safeguarding money and avoid walking around Safety Pledge before going online and follow with large amounts of money or keeping it at the specific guidelines related to marketing home or school. Give proceeds to supervising online. Girl Scouts cannot collect money online adults who should deposit it regularly. outside of the DOC. For more information, •Do not enter – Never enter the home or check out www.girlscouts.org/cookies vehicle of a person when you are selling Source: Girl Scouts of the USA, cookies or making a delivery. Avoid selling to www.girlscouts.org/cookies people in vehicles or going into alleys. 13
VOLUNTEER SAFETY RESPONSIBILITIES Additional Volunteer Safety Responsibilities The emotional and physical safety and well-being of girls is always top priority. Girls, volunteers, and caregivers share the responsibility for staying safe. Follow the Safety Activity Checkpoints. This resource provides instructions for staying safe while participating in various activities, including the Girl Scout Cookie Program. Read the checkpoints and share them with the adults and girls in your troop. Safety Activity Checkpoints include: • Girls plan the activity. Keeping their grade-level abilities in mind, encourage girls to take proactive leadership roles in organizing details of the activity. • Arrange for proper adult supervision of girls. • Get caregiver permission for girl participation in the Cookie Program. • Be prepared for emergencies and have key contact and health history information. Establish and practice procedures for emergencies • Always have a well-stocked first-aid kit. • Get a weather report. On the morning of the activity, check weather.com to be prepared. If severe weather conditions prevent the activity, have a backup plan or alternate activity, and/or postpone the activity. • Use the buddy system. Using the buddy system, girls are divided into teams of two. Each girl is responsible for staying with her buddy at all times, warning her buddy of danger, giving her buddy immediate assistance if safe to do so, and seeking help when the situation warrants it. • Travel safely. Model the right behavior. Be positive. Lead by example. Model the right behavior in accordance with the Girl Scout Promise and Law. Create an emotionally safe space. Adults are responsible for making Girl Scouts a place where girls are as safe emotionally as they are physically. Protect the emotional safety of girls by creating a Group Agreement and coaching girls to honor it. Group Agreements typically encourage behaviors like respecting a diversity of feelings and opinions, resolving conflicts constructively, and avoiding physical and verbal bullying, clique behavior, and discrimination. Ensure that no girl is treated differently. Girl Scouts welcomes all members, regardless of race, ethnicity, background, disability, family structure, religious beliefs, and socioeconomic status. Promote online safety. Instruct girls never to put their full names or contact information online, engage in virtual conversation with strangers, or arrange in-person meetings with online contacts. On group websites, never divulge girls’ contact information. Review the Computer/Online Use: Safety Activity Checkpoints, and teach girls the Girl Scout Online Safety Pledge here, www. girlscouts.org/help/internet_safety_pledge.asp. Keep girls safe during money-earning activities. You are responsible for the safety of girls, money, and products. When representing Girl Scouts, girls cannot participate in money earning activities that represent partisan politics or that are not Girl Scout–approved product programs and efforts. 14
WHAT IF What If? Theft, Robbery, Counterfeit Money, Burglary, or Fire GSCO does not take financial responsibility for any of the circumstances of a theft, robbery, burglary, or fire, but will evaluate each circumstance on a case-by-case basis, to provide assistance to a troop. A few recommendations to assist a troop in recovering the loss: • The police/fire department must be called, and a report taken within 48 hours of the incident. • The number of packages and/or money lost must be specified on their report and/or insurance claim. • A copy of the police/fire report must be submitted with a Money Problem Report no later than March 13, 2020. • In some cases, homeowner’s or rental insurance will cover the cost. Customer Complaints GSCO expects a certain number of product complaints every year that range from a customer not liking the taste of a cookie to finding an empty package in a case of cookies. Some customers call the Little Brownie Bakers Consumer Affairs number, which is listed on the cookie package. Many customers call a GSCO office or return the package directly to the girl or troop. Regardless of the nature of the complaint, if a customer informs a troop that there is something wrong with the cookies they received, please follow these simple steps: • Record the customer’s name, contact information, and nature of the problem. • Ask the customer to save the package of cookies if possible and let them know a Customer Service Representative from Little Brownie Bakers will contact them. • Call or email a Product Program team member immediately to relay the information. • Replace the cookies for the customer (any variety) or offer a refund. • Give the “returned” product to a local cupboard for a replacement or to a SUCM for credit in eBudde. Volunteer comments, complaints, concerns •Please fill out the Cookie Action Report: https://girlscoutsofcolorado.formstack.com/forms/cookie_action_report TCM Tip If any of the girls and adults in your troop have an uncomfortable experience or are asked difficult questions while participating in the Cookie Program, please reach out to your service unit cookie manager and product program specialist at Girl Scouts of Colorado. We are here to support you! 15
THE ROLE OF A TROOP COOKIE MANAGER 5to steps Girl Scout Cookie success TM Tried and true steps that are guaranteed to “wow” Kick off the Girl Scout Cookie Season Expand your customer base Help girls get ready by selecting learning activities that For girls to reach high goals, they will need to broaden fit their experiences and interests. You their circle of customers. Don’t worry, customers are can start by creating a custom plan with the eagerly looking for their favorite Girl Scout Cookies®! Girl Scouts® Built by Me online tool. Next, kick off Little Brownie has loads of selling tips, learning your first cookie meeting with a video. Girls Scouts® activities, and crafts for girls on LittleBrownie.com. Cookies Live videos are engaging, interactive shows Check out the Cookie Rallies page and Activities for Girls that inspire girls to reach high goals. Girls learn selling page. tips and have loads of fun along the way! Celebrate and share your success When girls reach their goals, celebrate! Videos include: Girl Scouts® Cookie Rookie Thank customers, share your stories or throw for first-time cookie sellers and Girl Scouts® a party for your troop. Cookie Captains for teens who want to stay engaged in the program while earning service hours. TIP: Motivate girls by helping them earn one of the Cookie Business badges! Check out the Girl Scout Badge Explorer or search the Volunteer Toolkit (VTK) for badges by grade level. Set goals and track progress When you help girls set high goals for the Cookie Program son, they learn an important skills for life. Encourage girls to set two types of goals: Something they’d like to try and something they can do to help others. Visit the activities section of LittleBrownie.com for goal-setting games and crafts. Hold a family meeting Hold a short family meeting so girls can tell their families about their goals and ask for assistance. At the meeting, adults can complete permission forms and sign up to help. 7 5 16
COOKIE FACTS Once safety has been discussed, girls need to learn about the cookies they are selling. Cookies! Know the Product New Lemon-Ups Cookie We can’t do it alone. As part of “Cookie Confidential,” we need your help keeping this information private until we’re ready to announce it to the public. Please do not post images or information about the new cookie on social media until AFTER January 7, 2020. Cookie Basic Facts All cookies ordered from the bakery are owned by GSCO. No cookies may be returned by Girl Scouts of Colorado to the bakery for a refund. • Thin Mints, Samoas, Tagalongs, Do-si-Dos, Trefoils, and (NEW!!) Lemon-Ups (the core cookies) are $4/package. • Toffee-Tastic and S’mores (the specialty cookies) are $5/package. • All cookie varieties have zero grams trans-fat per serving. • All cookie varieties are kosher. • Little Brownie Bakers uses only sustainable palm oils. • Thin Mints are vegan. Unleash her inner 17
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COOKIE PROGRAM PARTICIPATION POLICIES With thousands of Colorado Girl Scouts participating in the Cookie Program, it is essential to have guidelines to ensure every girl has a chance to be successful. GSCO appreciates everyone abiding by the guidelines, incorporating the Girl Scout Promise and Law into the Cookie Program, and sharing them with the families in each troop. What is a troop? A troop consists of two unrelated, registered, and background checked adults as well as three unrelated, registered girls. All registered girls with a signed permission slip can participate in the cookie program.” Girl Scouts must always respect areas that have “no solicitation” rules and should be a sister to all other Girl Scouts they encounter when selling cookies! Per established policies by GSUSA, girls cannot sell cookies to a business that plans to resell the product. Girl Scouts can announce on social media that they are selling cookies beginning February 2. They are allowed to post their Digital Cookie link on social media sites where only friends and family — not the general public — can see it. Girls should not post about their participation in Digital Cookie on websites such as Twitter, eBay, Craigslist or any other website where the posts can be viewed by the public. The personal emails or street addresses of girls should never be used. Instead use an adult’s account, or a group account that is managed by an adult. Girl Scouts of Colorado allows troop leaders and families to determine the best location for My Sales. All My Sales sites are subject to approval and they will not be denied only on the fact they may be located near an adult-oriented business. All booths must meet safety and security guidelines and not conflict with another booth location. Girl Scouts of Colorado remind all participants that when you are selling Girl Scout Cookies you are representing Girl Scouts. Council reserves the right to remove any booth, for any reason, at any time. No additional money-earning activities may take place from February 2,2020 (Cookie Program start) to March 18, 2020 (ACH debit). 19
BOOTH TIPS Offer a Gift of Caring or Hometown Heroes option During booths, ask customers to donate cookies. Promote the option with posters or tally donated packages on a large chart. Share goals with customers Customers love to hear how girls are making a difference, so encourage girls to make posters, banners, or T-shirts to share their goal. Make cookie bundles Get creative and attach a ribbon and handmade card for maximum impact. Create a Chocolate Lovers bundle with a mix of Thin Mints, Tagalongs, and Samoas. Or, make an orange and blue Broncos Bundle with Do-si-Dos and Trefoils tied together with blue and orange ribbon. Give away recipes Encourage customers to try something new by offering a recipe card with every purchase of multiple packages. Recipes can be found on the GSCO Blog. Samples If some varieties are not selling, open a package (troop will need to purchase) and break the cookies into bite sized pieces, and let the customers taste a sample. This will likely spark interest among the customers and increase your sales. WHAT TO BRING TO A COOKIE BOOTH: A printed copy of booth sign-up from eBudde (for Council Sponsored Booths) or written permission from store manager (for My Sales Booths). • Cookies • Booth inventory sheet to track purchases or a device with Booth Sale Recorder app • Table and chairs • Tablecloth (optional) • $60 in change (30 - $1 bills, 6 - $5 bills) • Hip bag or pocket aprons to manage money • Booth posters or other decorations – bling your booth! (if allowed by store location) • Any additional items a booth location may require. These requirements will be noted in eBudde. • First aid kit, emergency card, and permission slips/health forms **Find resources, ideas, and clipart at www.littlebrownie.com 20
BOOTH SELLING TIPS Share goals with customers They love to know how girls are investing their cookie proceeds, so encourage girls to make posters, banners, or Remember to keep t-shirts to get the word out. the new packaging confidential until January 7, 2020. Give away bite-sized samples Give customers a taste of something they love, or something they’ve never tried booth before! Keep the variety’s nutrition label selling in full view in case a customer has food sensitivities. tips Offer a Girl Scouts Gift of Caring option ® During booth sales, ask customers to donate cookies to a worthy program. Promote the Bundle up Combine cookie varieties into bundles with option with posters, t-shirts and a special a ribbon and box (or wagon) for donated cookies. handmade card. Hand out recipe cards Encourage customers to stock up and make recipes featuring their favorite Girl Scout Cookies®. Find recipes at Visit Little.Brownie.com for LittleBrownie.com even more tips, inspiration and GirlScouts.org. 10 and activities. 21
2020 COOKIE BOOTH DO’S & DON'TS You must have at least two adults per booth at all times, with one exception: girls (in a troop or Juliettes) can sell cookies with their own caregiver. Please do not leave girls unattended at a booth. Do: Promote good cookie booth behavior by girls and adults. This helps strengthen our relationship with the business and makes potential Girl Scouts want to join! Don’t: Bad cookie booth behavior jeopardizes future cookie booths and is a poor reflection of all Girl Scouts! Do • Have your girl at the store five minutes prior to food, beverages, or gum your booth time to help set up • Monitor girl behavior closely. Girls should not • Count boxes before and after your booth sale leave the booth area to approach customers and never enter the store • Print your booth confirmation the day of the booth and take it with you • Help girls count money accurately • Operate the booth only for the time and date • Practice the “buddy system” if the girls or on your confirmation – another troop may be adults need to leave the booth for bathroom preceding or following your sale breaks. DO NOT leave girls alone at the booth • Remember to follow the Girl Scout Promise • Thank the store manager when leaving and Law if any confusion occurs between troops • Release a booth in eBudde if you are unable to make it – even if it is after the booth start time • Dress appropriately. Girls wear Girl Scout uniform or Girl Scout attire. • Step back and allow the girls to take the lead! • Follow the requests of store managers • Have water for the girls to drink, but no other Don’t • Don’t allow girls to participate without a signed • Don’t allow girls to disrupt the customers by permission form and emergency contact yelling information • Don’t leave cash in an open, unsupervised area • Don’t bring siblings or friends (tag-alongs) to the booth. Only registered Girl Scouts can be at • Don’t leave trash behind. Clean up after your the booth sale, taking empty cookie cases with you. • Don’t approach customers as they are entering • Don’t change the price of cookies a store, please wait until they are exiting • Don’t let the cookies suffer from weather, keep • Don’t use any type of nicotine product them well protected including e-cigarettes and vaping at a booth • Don’t leave cookies unprotected • Don’t let the girls run around, block the • Don’t use cellphones during the sale unless for entrance or exit, or move away from the booth payment or emergencies 22
MY SALES AND COUNCIL SPONSORED BOOTHS “My Sales” (Troop organized booth sites) My Sales booths and select council booths run from February 2 to March 8, 2020. GSCO encourages Girl Scouts to use their creative, entrepreneurial spirit by holding “My Sales” at unique community locations. Possible locations include: • Stores that are NOT included on the Council Booth list (DO NOT CONTACT: Walmart, Sam’s Club, JoAnn Fabrics, Dunkin Donuts, Safeway, Albertson’s, King Soopers, and City Market) • Sporting events Troops contacting • Parks and playgrounds council booth locations • Concerts and plays are subject to the loss • Car washes of all booth sites as well as a $25 fine! No • Places of worship exceptions! Encourage caregivers to work with family, friends, and local businesses to uncover new selling opportunities and increase your troop’s success. Booth sites must provide a safe and secure location for the girls and cannot conflict with a council sponsored booth site or any other My Sales sites. All booths must be approved by the manager of the location. Once approved by the manager, all “My Sales” need to be entered in eBudde™ a minimum of 48 hours prior to the start time and must be approved by the SUCM. If your girls are unable to attend a My Sales booth, please contact your SUCM so they can remove it from eBudde. Girls may set up booths in front of their own residences only during the permitted “My Sale” period of the program. DO NOT ENTER PERSONAL RESIDENCE ADDRESSES IN eBudde! Council Sponsored Booths Select council booths will be available as early as February 2. All other council booths will be available February 15 through March 8. All troops have the opportunity to sign up for booth locations that have been pre-arranged by Girl Scouts of Colorado. There are certain locations that council coordinates at the corporate level. These locations are NOT to be contacted by any troop (girl or adult), at any time, for any reason. NO EXCEPTIONS! Council booths that are coordinated by GSCO staff: Safeway, City Market, King Soopers, Albertsons, Walmart, Dunkin Donuts, JoAnn Fabrics and Sam’s Club locations in the state of Colorado. GSCO staff coordinates with each of these corporations to establish the dates and times they will allow booths at their locations during the Cookie Program. Troops MUST NOT contact these locations for additional booth times and/or to make changes to the booth times or dates. GSCO understands Girls Scouts have set both individual and troop goals and count on booths to help meet these goals. However, it is not the responsibility of GSCO or its staff to determine which troops have the better goals or booth sites. The selection system in place is the fairest way for troops to reserve council booth locations. 23
REWARDS All cookie program reward items are cumulative. Each level of reward is added to the previous levels. Girls will have the option to choose between the reward or Cookie Credits at certain reward levels. All rewards are cumulative. Individual Girl Rewards Digial Cookie Packages Sold Reward Packages Sold Reward 24+ 2020 Year Bar Site setup and completing Cookie Techie Patch 50+ Theme patch one order 85+ Sleepover butterfly toothbrush case 24+ SHIP packages sold Hatchimal or Travel and toothbrush Case and Magic Cloth 100+ Bar patch 130+ packages sold Shadow Bank Box 125+ Bandana 160+ Glow-in-the-dark flying disc Hometown Hero 200+ Mini plush butterfly dangler or Packages Sold Reward 10 Cookie Credits 15+ HTH Pkgs W/ Data Input HTH Patch 225+ Do WOW Things T-shirt or 15 cookie credits Gift of Caring 275+ Butterfly plush or 20 Cookie Credits Packages Sold Reward 325+ 325+ patch and disco ball 15+ HTH Pkgs W/ Data Input GOC Patch 375+ Water bottle, butterfly carabiner, and 45+ GOC Pkgs Butterfly Flip Journal butterfly pouch or 25 Cookie Credits 80+ GOC Pkgs Cookie Shake Blanket 450+ Tapestry and light-up butterflies or 30 Cookie Credits *Look under “Philanthropic Opportunities” for 525+ Build-A-Bear experience or 35 Cookie more information about donating to the Shoe the Credits Grows. 625+ Buff and fanny pack or 40 Cookie Girl Scout Ambassadors (graduating 12th graders only) Credits Packages Sold Reward 750+ Two tickets to Butterfly Pavilion or * Shoe That Grows Donation or 500+ Lifetime Membership 45 Cookie Credits 1000+ 1000+ celebration events and Packages Rewards medallion or 50 Cookie Credits and medallion Troops with a selling $25 in additional troop proceeds per girl avg of 425+ selling girl 1000+ 10% Camp Discount* packages (includes $25 in additional proceeds 1250+ Camping Kit (pocketknife, headlamp, for two adults) + Cookie Power socks) Super Seller Patch or 65 Cookie Credits Troops with a selling $25 in additional troop proceeds per 1500+ 15% Camp Discoun*t girl avg of 625+ selling girl 1500+ 100 Cookie Credits packages (includes $25 in additional proceeds 2000+ 20% Camp Discount* for two adults) + Cookie Power Super Seller Patch 2020+ Top Cookie CEO Event or 200 Cookie *Camp discounts only apply to camps with GSCO-run Credits and 2020+ medalion registration through CampInTouch, not volunteer run camps. 3000+ 350 Cookie Credits Rewards subject to change. GSCO reserves the right to 4000+ 450 Cookie Credits substitute reward items for an item of equal value with or 5000+ 50 Cookie Credits for every without notice. 500 packages sold beyond 5,000 Please view order card for images of rewards. 24
COOKIE CREDITS Cookie Credits are rewards earned as part of the Girl Scout Cookie Program (or Fall Product Program). They are issued on a card, similar to a gift card, and are mailed directly to the girl (or held at council for camp, if that option is requested during the reward selection process of the program.) What Can Girl Scouts do with Cookie Credits? TCM Tip: Tell adults to take a photo • GSCO troop or service unit trip, event, or activity with a of the Cookie Credits card number as per girl fee. a back-up in case the card gets lost • GSCO sponsored or hosted event or activity or misplaced! • An EF (Education First) Tour in the state of Colorado • Girl Scout Destinations travel • Highest Awards project materials and/or other project related expenses • GSCO shop purchases (Purchases must be made in-store or over the phone. No online sales). • Volunteer-run day camps or events with a per girl fee • Any GSCO summer camp that uses registration in CampInTouch (overnight, day, and troop camps) Troops and girls can be reimbursed for these activities using the Cookie Credit Reimbursement Form: http://www.girlscoutsofcolorado.org/cookie-credit-reimbursement Requests of reimbursements for a GSCO event fee, travel, Highest Award project expense, or GSCO day camp or summer camp should be submitted within 90 days and/or within the same membership year as expense. Cookie Credits may not be used to pay for/renew membership, pay fees to outside vendors, or purchase items not in the GSCO Retail Shop. They also cannot be used to pay for fees or travel expenses for children without a GSCO membership or for adults. For questions about what Cookie Credits can be used for or the Cookie Credit Reimbursement Form, please contact: financial.followup@gscolorado.org Cookie Credits do not have a cash value. Cookie Credits expire 10 years from date of issue. Cookie Credits will not be re-issued if lost. Once your girls know the product line up, they should work on setting goals. Goal setting helps girls see a larger picture and teaches the girls how to work hard to achieve their goals. A driving aspect of the girls’ goal will likely come from the various rewards she can earn. S’mores Club Rewards Celebration Events Girl Scouts of Colorado has NEW REWARDS available Each girl who sells 1000+ packages is a Top Achiever for Girl Scouts of Colorado girl members and adult and will be invited to a Celebration Event with one adult volunteers who participate in both the Girl Scout 2019 guest in the summer of 2020. Fall Product Program and 2020 Cookie Program and meet the requirements. Girls and adult volunteers who Top 2020 CEO Event qualify, will receive a special, personalized Avatar patch New this year! Each girl who sells 2020+ packages is a and an exclusive, S’mores Club hoodie and duffle bag! Top Achiever and will be invited to a Celebration Event with one adult guest in the summer of 2020. Troop Super Seller Reward Troops with a selling girl average of 425+ packages will Troop Proceeds receive a Cookie Power Super Seller Patch for each Troop treasuries have the opportunity to earn $0.65 selling girl, plus $25 in additional proceeds to fund a per package for every package sold by the troop. In troop activity for every selling girl and two registered addition, each troop will have the opportunity to earn adults. Troops with a selling girl average of 625+ an additional $0.05 per package if the per girl selling packages will receive $25 in additional proceeds to fund average is 350+ packages. a troop activity for every selling girl and two registered adults. 25
PHILANTHROPIC OPPORTUNITIES Hometown Heroes/Gift of Caring Program Gift of Caring: Service is at the core of the Girl Scout experience. • In this council-wide Gift of Caring (GOC) project, There are optional, yet encouraged, ways that Girl customers can purchase virtual packages Scouts can serve their community through the Cookie of cookies which GSCO will deliver to the Program. military, both local and overseas, and nonprofit organizations on behalf of Girl Scouts. Girls Hometown Heroes: collect the money, but do not physically take The Hometown Heroes (HTH) Program was created so possession of the cookies. girls would have the opportunity to learn philanthropy and community service through the Cookie Program. • Tell customers they can buy cookies from your Customers who do not want to buy cookies for troop to be donated to the military. themselves may want to purchase HTH packages to • Enter all GOC cookie orders in the GOC column give to others while supporting Girl Scouts at the same of eBudde under each girl who sold them and time. record the money collected for these packages • HTH donations may be tax deductible. in the same line. Customers should consult their tax advisor. • No need to order from a cupboard to account for these “virtual” packages. eBudde allows this • Troops should not take possession of HTH to be automatically calculated. cookies until the end of the program. These Please check the rewards pages of this manual to see cookies should not be part of their cookie the rewards available to each girl who sells GOC cookies. inventory during the program. G.I.V.E. Follow these easy steps to participate in the Hometown G.I.V.E. (Girls Investing in a Voice Hero program: for Everyone) is a philanthropic ǔǔ Girls/troops choose a group/organization to program that allows girls receive donated cookies. Recipients can be participating in the Fall Product and “heroes” in the community such as nonprofit Cookie Programs to donate unused Cookie Credits to help other girls in organizations, shelters, firefighters, local our council participate in activities, military groups, blood banks, or food banks. go to camp, or do other activities Contact the selected organizations to get their through Girl Scouts of Colorado. approval prior to collecting cookie donations. Troops may also donate a portion of their troop proceeds ǔǔ Tell customers they can buy cookies from to G.I.V.E. your troops to be donated to this group/ Shoe that Grows organization. Girl Scouts can choose to donate ǔǔ Enter all HTH cookie orders in the HTH column shoes in place of a reward item in eBudde under each girl who sold them and based on the structure of our record the money collected for these packages rewards. GSCO will submit a single donation to Because in the same line. International to fund cost of needed shoes. ǔǔ At the end of the program, use unsold packages of cookies in your troop inventory Once Because International receives the donation, they’ll work with their staff to identify a school or orphanage in to fill the HTH order. Additional HTH cookies Kenya that would benefit from receiving the shoes and may be picked up from a local cupboard to the shoes will be delivered. complete the order. After the shoes are delivered, they’ll be able to share ǔǔ All arrangements for selection, delivery, and details with GSCO, which we will in turn share with girls shipment of HTH cookies are the troop’s and caregivers - including any photos, testimonials, or responsibility. messages of thanks from the children who received the ǔǔ Last day to deliver HTH cookies is June 27. shoes. 26
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