2019 BROKER KIT - Merix Financial
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Table of Contents About MERIX Financial ......................................................................................................................................................................... 1 MERIX vs. Lendwise .......................................................................................................................................................................... 1 Who is NPX? ..................................................................................................................................................................................... 1 MERIX Corporate Partners ................................................................................................................................................................... 2 Paradigm Quest ................................................................................................................................................................................ 2 Computershare Trust Company of Canada ...................................................................................................................................... 2 First Canadian Title ........................................................................................................................................................................... 2 Mortgage Insurance ......................................................................................................................................................................... 2 Doing Business with MERIX and Lendwise ........................................................................................................................................... 3 MERIX and Lendwise Key Contacts ...................................................................................................................................................... 4 Compensation and Rewards ................................................................................................................................................................ 5 MERIX Compensation ...................................................................................................................................................................... 5 Lendwise Compensation .................................................................................................................................................................. 5 XRewards .......................................................................................................................................................................................... 5 basisPOINTS ...................................................................................................................................................................................... 6 Status Program ................................................................................................................................................................................. 6 Products and Policies ........................................................................................................................................................................... 7 Underwriting Matrix and General Guidelines .................................................................................................................................... 10 E-Signature Policy ............................................................................................................................................................................... 13 Income Confirmation Overview ......................................................................................................................................................... 14 Down Payment Confirmation Overview ............................................................................................................................................. 16 Closing the deal: Customer Options .................................................................................................................................................. 17 Assumptions ................................................................................................................................................................................... 17 Conversions (ARM rate or Fixed Rate) ........................................................................................................................................... 17 Covenant Changes .......................................................................................................................................................................... 17 Deferring a Mortgage Payment ...................................................................................................................................................... 17 Mortgage Penalties ........................................................................................................................................................................ 18 Payment Frequencies ..................................................................................................................................................................... 18 Pre-Payment Privileges................................................................................................................................................................... 18 Renewals ........................................................................................................................................................................................ 19 Taxes............................................................................................................................................................................................... 19 Title ................................................................................................................................................................................................. 19 Title Insurance ................................................................................................................................................................................ 19 Welcome Letters ............................................................................................................................................................................ 19
About MERIX Financial MERIX Financial operates 3 distinct industry-leading options: MERIX Financial, Lendwise, and NPX. Since founding in 2005, MERIX Financial has provided residential mortgages to over 200,000 Canadians from coast-to-coast. With over 29 billion dollars in funded mortgages, MERIX Financial focuses helping Canadians from all walks of life realize the dream of homeownership. We invest in unparalleled customer service and innovative technology and resources to ensure we provide customers with an unforgettable home-buying experience. The Originators we partner with are committed to delivering the highest level of service standards. In return, MERIX provides them with tools to succeed and a host of innovative products, lending programs, compensation, and reward plans. I thought there was a need in the market place for creating future wealth for originators; no other lender is focused on that. The market place can always use a lender, a resource, a supplier, who is innovative and is looking to do things a little bit differently; a lender who is always growing and changing with the times.” - Boris Bozic, Founder & CEO of MERIX Financial MERIX vs. Lendwise The difference between MERIX and Lendwise is compensation - MERIX pays you trailer fees for the life of the mortgage while Lendwise will pay you upfront compensation. As an Approved Originator, you have access to both brands at any time. See the compensation section for details. Who is NPX? NPX is an innovative, solution-based, full-suite alternative product offered in the Province of Ontario. An avenue that meets the needs of those who are self-employed, those with non- traditional incomes or with a blemish on their credit score; the NPX product focuses on borrowers that need more considered than just credit. For more information on NPX, see the NPX Ontario Broker Kit. 1
MERIX Corporate Partners Paradigm Quest MERIX works in partnership with Paradigm Quest Inc. (Paradigm) to provide affordable mortgage financing to Canadian consumers. Paradigm, an experienced and growing mortgage servicing company, is responsible for underwriting the mortgage and servicing of MERIX and Lendwise mortgages. Rated by Standard and Poor’s, a global provider of financial market intelligence, credit ratings and risk evaluation, Paradigm arranges the funding of MERIX and Lendwise mortgages through a number of capital market institutional investors. Paradigm has offices in Vancouver, Toronto and Montreal. Computershare Trust Company of Canada Computershare Trust Company of Canada (Computershare) is the largest corporate trust service provider in Canada. To ensure MERIX and Lendwise mortgages meet CMHC requirements, Computershare acts as a custodian of the securities. They are required to register MERIX and Lendwise mortgages in the name of “Computershare Trust Company of Canada.” The mortgage is registered in the name of “Computershare Trust Company of Canada,” and customers will see this name on some of their mortgage documents. Please be assured that MERIX remains the point of contact for any customer service inquiries after mortgages have been funded. First Canadian Title MERIX has selected First Canadian Title (FCT) an organization which specializes in facilitating mortgage transaction including: providing title insurance, document processing and third-party funding for financial institutions. MERIX and Lendwise use FCT to contact the appropriate solicitor and send instructions to close each mortgage. This process centralizes all aspects of the legal portion of the mortgage and results in greater efficiencies and increased ease of communication. Mortgage Insurance MERIX works with Genworth Canada, CMHC, and Canada Guaranty 2
Doing Business with MERIX and Lendwise MERIX and Lendwise Support Centres MERIX and Lendwise Head Office 56 Temperance Street, Suite 400 Toronto, ON M5H 3V5 T: 1-888-637-4920 MERIX and Lendwise Approval Centre T: 1-877-MERIX-11 (1-877-637-4911) 8 am to 8 pm ET, Monday – Friday Online Broker Portal: https://merixfinancial.brokerstatus.com ➢ Quebec Underwriting Centre 2001, boul. Robert-Bourassa, Suite 830 Montreal, QC H3A 2A6 ➢ Toronto Underwriting Centre 390 Bay Street, Suite 1800 Toronto, ON M5H 2Y2 ➢ Vancouver Underwriting Centre 1285 West Pender Street, Suite 520 Vancouver, BC V6E 4B1 MERIX and Lendwise Customer Service T: 1-877-MERIX-14 (1-877-637-4914) 8 am to 8 pm ET, Monday - Friday customerservice@merixfinancial.com Online Customer Portal: https://merix.mymortgagedetails.com For Insurance Binders Computershare Trust Co. c/o Paradigm Quest Inc 390 Bay Street, Suite 1800 Toronto, ON M5H 2Y2 3
MERIX and Lendwise Key Contacts •Provide expertise on compensation, products, and programs Director, Business Development •Review potential deal scenarios •Dedicated resource for business support •Provide expertise on compensation, products, and programs Personal Account Manager •Review potential deal scenarios •Discuss and adjudicate deals •Discuss and review required file documents •Review potential deal scenarios Underwriter •Discuss and adjudicate deals •Review exception requests Credit Administrator •Discuss and review required file documents •View your current files •Upload required file documents •Access product and program information, forms, and Broker Portal current interest rates •Create sub-agent access https://merixfinancial.com.brokerstatus.com Xreward Enquiries xrewards@merixfinancial.com Appraisal Reimbursements (Status & Switches) status@merixfinancial.com 1-877-MERIX-14 (1-877-637-4914) Customer Service customerservice@merixfinancial.com https://merix.mymortgagedetails.com Retention Department retention@paradigmquest.com Collections Department collections@paradigmquest.com 4
Compensation and Rewards MERIX Compensation For originators who want to build a book of business that has ongoing value, our Trailer Fee models allow you to: • Create a long-term revenue stream • Get paid on assets under administration, not just transactions • Benefit from our relationship with the client • Create an exit strategy from this business *To see the current MERIX compensation structure click here. Lendwise Compensation For originators who prefer to maximize their upfront compensation: • Compensation for each tier level will advance as funded deals thresholds are achieved; MERIX and NPX deals are not included in this volume • Monthly Efficiency Bonuses will be paid to originators that achieve or surpass an ongoing 50% Application-to-Fund (ATF) Ratio • Additional bonuses are earned on insured/insurable deals • Please note – renewal and trailer fees are not paid on Lendwise deals *To see the current Lendwise compensation structure click here. XRewards As part of the MERIX Compensation Program, originators may elect to be paid trailers and renewals fees in the form of XReward Credits: • XRewards allow originators to build up their pool of reward credits with a cash value • XReward credits are part of the broker’s compensation and they can be redeemed for cash outs, file related expenses, and industry events. • Your XRewards balance can be seen in your eXplore Broker Portal or by emailing xrewards@merixfinancial.com. *For more information on XRewards, click here. 5
basisPOINTS MERIX is proud to offer a basisPOINTS Program where Originators earn points on every deal funded with MERIX and Lendwise. basisPOINTS are discretionary pricing credits which allow you to buy down rates on future deals. • basisPOINTS can be redeemed at your discretion to price new business • You must have an Application-to-Fund ratio (ATF) of 50% of greater to use your basisPOINTS • The Program is FREE and open to all originators • You will receive 1000 basisPOINTS per deal funded at MERIX or Lendwise. 1000 basisPOINTS is the equivalent of $90 in buydown power *To see the current basisPOINTS program click here. XRewards vs. basisPOINTS: basisPOINTS can only be used for rate buy downs and there is a minimum ATF to use them. XRewards credits are part of the broker's compensation and they can be used for buy-downs, cash outs or industry events. BasisPOINTS expire and XRewards do not. Status Program The MERIX Status Program is designed to provide a series of exclusive privileges and benefits for our approved originators. There are three status levels: Select, Premier, and Elite and they are based on annual funded deals between MERIX and Lendwise combined. The more you fund with us, the higher your Status Level and the more benefits you are entitled to including appraisal reimbursements and higher points earnings. All originators who qualify under the Status Program for that year are also eligible to win an all-expenses paid trip with MERIX Senior Leadership and other top MERIX originators. *To learn more about the current MERIX Status Program and this year’s trip details click here. 6
Products and Policies General Product Information A closed mortgage term that offers client(s) the ability to take advantage of low, short-term interest rates while offering the option to convert to a fixed rate mortgage at any time during the term. Adjustable • Client payment amount is based on their current interest rate and amortization Rate • Interest in compounded monthly, not in advance • Can be converted into a CLOSED Fixed Rate mortgage at any time. The new fixed rate term must be greater or equal to the remaining term left on their ARM For product details click here. The Business for Self - ALT A program is designed for the self-employed individual(s) that cannot provide traditional sources of income verification Business for • The income reported by the borrower must be reasonable based on the industry, Self – ALT A length of operation and type of business • Minimum 650+ beacon/FICO score For programs details click here. The Business for Self - Fully Qualifying program is designed for the self-employed Business for individual(s) that have traditional verification of income. Self – Fully • Self-employed line 150 NOA income may be grossed up by 15% or allowable Qualifying add- backs may be used if the client is a sole proprietor or half-owner in a business • Minimum beacon/FICO of 600+ up to 80% LTV, 620+ up to 95% LTV Enables homebuyer(s) to assist family members that don’t meet income requirements with the purchase of a home. Suited for parents wishing to buy a home for their children in post-secondary schools and for adult children buying a home for their elderly parents. Family Plan • An immediate family member is defined as a father, mother, child, brother, sister, grandparent, legal guardian, or legal dependant • Minimum 680+ beacon/FICO score For program details click here. 7
A closed mortgage term that offers client(s) the comfort of knowing their mortgage payment will not change throughout the term of the mortgage. Fixed Rate • Interest rate is fixed for the term of the mortgage Mortgage • Interest is compounded semi-annually, not in advance For product details click here. Suitable for home buyer(s) who have established excelled credit history but have not accumulated the required down payment or choose not to use their savings for other asset enhancing purposes. Flexible • Clients can use existing credit facilities and/or gifts or borrowed funds from Down immediate family members as their down payment Payment • Equity can be borrowed from any arm's length source, including personal loans, line of credit, or credit cards. Always include loan repayment in the TDS calculation at standard debt-servicing guidelines For program details click here. Qualified homebuyer(s) who have immigrated to Canada from another country, or have been transferred to Canada by an employer can qualify for mortgage insurance with as little as a 5% down payment. New to • Up to 90% LTV: Letter or reference from a recognized financial institution OR six Canada & months bank statements Newcomers • Up to 95% LTV: International credit bureau OR two alternative sources of credit demonstrating timely payments (rent letters and hydro/utilities, telephone or cable) For program details click here. Properties that contain one to four units located in an urban city. Suited for Owner- homebuyer(s) that have established excellent credit history and wish to occupy at Occupied least one unit within the property. Rental • Client(s) can have a maximum of 5 residential properties (maximum 4 rental properties) • Minimum beacon/FICO score of 600+ up to 80% LTV, 620+ up to 95% LTV 8
Suitable for home buyer(s) that require improvements to their newly purchased home. The purchase and the improvements are combined into one mortgage and Purchase Plus a single advance. Improvements • Improvements cannot exceed 20% of the initial value of the property or $40,000 • Minimum beacon/FICO score of 620+ For program details click here. The Rate Plus Mortgage allows clients to take advantage of competitive low Rate Plus interest rates and a full-featured mortgage with all the benefits. Mortgage • Full 20/20 pre-payment privileges available For program details click here. Properties that contain two to four units located in an urban city. • Client(s) can have a maximum of 5 residential properties (maximum 4 rental properties) Rental • Minimum beacon/FICO score of 680 Non-Owner • 50% of rental income from the subject property may be included into the Occupied borrower's gross annual income for the purpose of calculating borrower's TDS • Rentals are allowed in the name of a holding company For program details click here. Designed to assist homebuyer(s) with the purchase of a second home. • Property must be intended for occupancy at some point during the year by a Second Home borrower; or a relative of the borrower on a rent-free basis Program • Minimum 680+ beacon/FICO score For program details click here. Allows borrower(s) to transfer their existing mortgage from another lender to MERIX or Lendwise quickly and efficiently. • The mortgage can be increased up to $3000 over the existing principal balance outstanding to be transferred to cover related transaction costs: per diem, Switch/Transfer accrued interest, administrative fees and penalties • Minimum loan amount $100,000, minimum amortization 10 years • Minimum beacon/FICO score of 600+ up to 80% LTV, 620+ up to 95% LTV For program details click here. 9
Underwriting Matrix and General Guidelines Disclaimer: The information provided is for general information purposes. Satisfying the minimum requirements alone does not automatically result in an mortgage approval. Commitments will be issued based on an assessment of the strength of the overall application by MERIX and its insurer partners. Individual promotions and programs must have specific beacon/FICO score, TDS/GDS requirement, and documentation needs. Please refer to your Director, Business Development and/or Underwriter or Personal Account Manager for more details. Appraisals • All refinances, private sales, properties with renovations, sold “as is”, estate sales, power of sale, and properties on lots greater than 5 acres will require an appraisal • Appraisals must be ordered through NAS, Brookfield of FNF • Appraisals must be no older than 3 months • No drive by evaluations accepted • Appraisal rebates available post-funding for all Switches and for Select, Premier, and Elite Status originators on purchase transactions Acreages • Appraisal will be based on the house and 5 acres only, no outbuildings • Maximum property size is 50 acres. Properties exceeding 50 acres in size will be reviewed on an exception basis 10
• Property must be for residential use only but may include some agriculture structures such as a barn or stable • Maximum annual income of $50,000 may be generated using buildings or land but this income can not be used to qualify Amortization • Minimum 18 years • Maximum 25 years Insured and Insurable or 30 years Uninsured Closing Costs • 1.5% of the value of the property Credit • Credit Bureau must be dated within 30 days of submission • Applicants must have a minimum 2 years’ credit history on credit bureau • Refinance applications require documented evidence of a minimum of 12 months’ mortgage history from last mortgage activity • Bankruptcy/Consumer Proposal/OPD is not accepted under any circumstances Debt Servicing • Revolving Trades: 3% of outstanding balance • Installment Loans: Payment on credit bureau • Student Loan/Line of Credit: Payment on credit bureau if reporting or 3% of balance, if not in repayment • Secured Line of Credits: Balance amortized over 25 years against the Bank of Canada’s conventional five-year fixed posted rate Heat Calculation • Account Statement OR $1.00/sq foot • Condo fees: 50% of total fees Insured and Insurable Deals - Purchases and Switch/Transfers • Minimum $75,000 to a maximum purchase price or as-improved value of $999,999 • Minimum amortization 18 years; Maximum amortization 25 years • Must qualify at the Bank of Canada benchmark rate 11
• Conventional (bulk insured) and High Ratio available Non-Insured (Uninsured) Purchases and Refinances • Existing residential properties only. Primary resident or second home • No rentals • Minimum $75,000 mortgage size • Minimum amortization 18 years; Maximum amortization 30 years • Must qualify at the greater of the Bank of Canada benchmark rate of contract rate plus 2% • Maximum LTV for GTA, GVA and Maritimes (Nova Scotia, PEI, New Brunswick) is 75%. All areas outside of these is a maximum LTV of 80% Pre-Payment Options: • Prepay up to 20% of the Original Principal Balance each year based on the anniversary of the loan (minimum payment is $100). • Increase payments by up to 20% of the original registered amount each anniversary year. • Prepay or increase payments in combination – combined prepayment must be within 20% of the original principle balance Property Types • Borrowers can own a maximum of 5 residential properties (maximum 4 rental properties) • House: minimum 800 sq ft; Condo: minimum 500 sq ft in Vancouver, Toronto, and Montreal. 600 sq feet for the rest of Canada • Valuation is based on 5 acres, house and garage • Leased land is acceptable provided the lease is prepaid government leased land (municipal and federal) and there are no restrictions to access. • No mobiles in a park-like setting, rental pools, fractional interest, log homes Title Insurance • Lender title insurance is required on all mortgages and this is a part of our instructions to the solicitor/closing services 12
E-Signature Policy An E-Signature is the digital equivalent of a handwritten signature and provides MERIX with acknowledgement and consent from the signer. We accept E-Signatures on the following: • Purchase & Sale Agreement • Employment Letter • Down Payment Gift Letter • Broker Consent • Commitment Letter • PAD Form All documents contained within the solicitor’s package still require a wet ink signature at the solicitor’s office. Common solicitor documents include: • Loan Agreement/Cost of Borrowing Agreements • Mortgage Charges • Privacy Agreement 13
Income Confirmation Overview Acceptable Income Confirmation and Sources • Salaried/Hourly Employees • Maternity/Parental/Adoption Leave (100% of employment Letters of Employment income can be used) • Pension/Disability Income • Self-Employed (income can be grossed up by 15%) • Fluctuating income (i.e. commissions, bonuses, profit sharing, overtime, gratuities) • Contract Employment Notice of Assessment • Investment income • Professionals [defined as: Physicians, dentists, veterinarians, lawyers, accountants ** Notice of Assessments may require a signed T1013 • Salaried/Hourly Employees Payroll Statement (Pay • Pension Income Stubs) • Disability/Workers Compensation • Salaried/Hourly Employees Direct Pay Deposit • Pension Income • Disability Income Other Income Sources • Most recent Notice of Assessment supported by a copy of the formal separation agreement OR Alimony/Child Support • Four months history showing regular alimony/child support payment deposits supported by a copy of the formal separation agreement • This type of income is reviewed on a case by case basis Foster Care/Care Aide • Borrower must have at least two years’ experience as Income Foster parents/Care aide • The Canada Child Benefit is not an acceptable source of Canada Child Benefit income • Full return to work salary is acceptable for qualification Maternity/Parental/Adoption purposes. A letter from the employer is required indicating Leave the position the person is returning to, the return date, and the salary/income upon return. 14
Other Income Sources continued. When confirming Investment Income copies of the investment statements are required to confirm the assets generating the income, along with Notice of Assessment as detailed below: Investment Income/RRIF Income • Line 150 provides a total of all reported sources of income • Tax arrears must be confirmed as paid prior to advancing credit • 2-year average required Non-Taxable Income Sources • Letter of employment from the Band Chief Indian Act exemption for OR both of the following: employment income (On reserve income) • Average of 2 most recent years Notice of Assessments • Must confirm income is non-taxable • Letter of employment OR • Payroll statement/pay stub OR Non-Taxable Pension • Pension statements OR Income • Direct deposit proof (i.e. bank statements, passbook, internet banking statements) • Letter from institution paying the disability income Disability Income indicating the disability is permanent and the disability income is guaranteed for the life of the applicant • Letter from institution paying the worker’s compensation Workers Compensation benefits Payments • Payroll statement/pay stub Grossing up non-taxable Income Eligible non-taxable income can be grossed-up for the purposes of calculating GDS/TDS ratios, based on the following two-tier gross up approach: • Borrowers with non-taxable income less than $30,000 are eligible to have their non-taxable income grossed-up by 25% • Borrowers with non-taxable income of $30,000 or more are eligible to have their non-taxable income grossed-up by 35% 15
Down Payment Confirmation Overview Legitimate Sources of Down Payment and Confirmation • Bank statements, Passbook's or Internet Banking Statements must show savings accumulation over time (minimum 3 months history). • Ownership of bank statements, passbooks or internet print outs must be further confirmed where the name and account Bona Fide Savings of the number are NOT clearly noted in the front of the passbook or Applicant on the bank statement or internet print out. • Deposits provided with the Offer to Purchase: If this amount represents a large percentage of the total down payment, further confirmation will be required to ensure funds come from applicant's own resources. • Gift must be from an immediate family member • Letter of confirmation verifying the gift is unencumbered and requires no re-payment. Gift from relatives • In addition to Gift Letter, verification that the funds are on deposit in the client's account prior to closing must be provided. • Bonds, Securities, and Stocks. RRSP’s may also be used, however if not part of the Home Buyer’s Plan, may be subject to withholding tax. Liquid/Other Assets • Copies of the client's statements from Financial Institutions showing the description of the assets and the current value. Locked-In RRSPs cannot be used for down payment as they represent pension assets. • The actual offer to purchase and sale together with a mortgage statement, if applicable. The offer of sale must be Net proceeds from the sale firm (unconditional). of property • Real Estate commissions, solicitor fees and other costs associated with the property sale must be considered when calculating the net equity or proceeds from the sale. 16
Closing the deal: Customer Options Assumptions All MERIX mortgages may be assumed upon qualification. An assumption is if you are removing existing borrower(s) and adding new borrower(s) to the mortgage. An assumption is differentiated from a covenant change for the reason that there are entirely new borrower(s) on the mortgage and no existing borrower(s) remain on the mortgage. New borrower(s) must be qualified for the mortgage. Conversions (ARM rate or Fixed Rate) MERIX will hold the fixed rate for an ARM conversion for up to the next scheduled payment date and the change to fixed rate will occur on the next payment date. Borrowers may choose fixed rate term equal to or greater than their existing ARM term. The amortization period of the mortgage may not be changed on a conversion Covenant Changes A covenant change is defined as adding, replacing or removing a borrower(s) from the mortgage. A covenant change requires that at least one existing borrower remains on the mortgage. All borrower(s) must be qualified for the mortgage. • All existing terms of the mortgage remain the same – rate, term, amortization and maturity date • Notarized letter of consent or separation agreement required • Valid for 120 days, if all broker and solicitor conditions are not finalized than a new application is required with updated credit bureaus • There is a $150.00 application fee for all covenant change applications payable to MERIX • The borrower(s) are responsible for all legal fees incurred in the processing of a covenant change Deferring a Mortgage Payment Clients can make arrangements to defer a mortgage payment with our payment department. Each payment deferral has a fee of $20.00. Our payments department can be reached at 1-877-637- 7881 from 8am – 8pm ET 17
Mortgage Penalties For Fixed Rate terms of 5 years or less: • Greater of IRD or 3 month’s Interest. IRD is based on difference between customer rate and the then current interest rate offered by MERIX for a term closest to the term remaining on the mortgage Term more than 5 years: • If you have a fixed interest rate on your mortgage and a term greater than 5 years and: a) Prepayment occurs within the first 5 years of the term, payment of a prepayment charge equal to the GREATER of the interest rate differential (IRD) or 3 months interest calculated on the outstanding loan amount, and b) If prepayment occurs after the first 5 years of the term, payment of a prepayment charge of 3 months interest calculated on the outstanding loan amount 3 and 5-year ARM term: • 3 months interest at the current customer rate on the prepaid amount that exceeds the annual prepayment allowance Payment Frequencies MERIX allows the following payment frequencies: • Monthly • Semi-Monthly • Accelerated Bi-weekly • Accelerated Weekly • Non-Accelerated Bi-weekly • Non-Accelerated Weekly Pre-Payment Privileges • Prepay up to 20% of the Original Principal Balance each year based on the anniversary of the loan (minimum payment is $100). • Increase payments by up to 20% of the original registered amount each anniversary year. • Prepay or increase payments in combination – combined prepayment must be within 20% of the original principle balance 18
Renewals A renewal notice will be sent 90 days prior to the borrower(s)’ maturity date and the rate guarantee will be for the 90-day period prior to the maturity date of the original mortgage. Taxes MERIX can collect and pay taxes to the city or township on the client’s behalf. In order to enroll in the property tax program, the client must fill out a tax application and submit it alongside their most recent property tax bill. Tax applications are located at: https://merix.mymortgagedetails.com. Once submitted, our property tax department will calculate the tax payment and send the client a tax quote confirmation the tax amount, frequency, any bills the client will be responsible for and the bill MERIX will pay on their behalf. Clients will be required to send a written (letter or email) confirmation to proceed with enrollment. There is a $2.00 admin fee per month and any bill due within the first 3 months of enrollment will be the client’s responsibility. Title Notwithstanding how title is taken (Joint Tenants vs. Tenants in Common), MERIX requires all parties on title to be on the mortgage, and jointly and severally liable for the payment of the entire mortgage debt and the performance of all related obligations. Title Insurance MERIX requires lender title insurance on all Mortgages and this is a part of our instructions to the solicitor/closing service. Welcome Letters Clients will receive a welcome letter via Canada Post or by email. The welcome letter includes important information about their mortgage which they should keep for their records. The information includes: account number, principle balance, term, maturity date, payment amount and frequency, and MERIX/Lendwise contact information. For a list of commonly asked customer questions and answers, click here. 19
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