2018 UPS Domestic Rate and Service Guide - Daily Rates Singapore - UPS.com
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2018 UPS Domestic
®
Rate and Service Guide
Daily Rates
Singapore1
Determine the Weight and Size
Weight and Size
Determine the
UPS Express Services
Billable Weight: Step 1 Step 3
Actual or Dimensional? Determine the Actual Weight: Determine the Shipment Weight:
Determining which weight to use in Use a scale to determine the weight of Rates for multiple-piece shipments**,
calculating your rate requires that the package. Increase fractions of a weight which include UPS Express Paks and
you determine which rule applies. to the next half kilogram. packages shipped to a single receiver
Different rules apply depending on on the same day, are based on the
the service selected. Step 2 total shipment weight of an individual
Determine the Dimensional Weight*: shipment. This means substantial
Actual weight is the weight of the package Calculate the cubic size by multiplying savings over single-piece rates.
rounded up to the next half kilogram. the length by the width and by the To determine a shipment’s total billable
height (each rounded off to the nearest weight, use the greater of each
Dimensional weight considers density, whole centimetre) of each package. package’s actual or dimensional weight.
which is the amount of space a package
occupies in relation to its actual weight. Divide the cubic size of the package Additional Information:
by 5,000 to determine the dimensional Weight and Size Limits
Billable weight is the weight used to weight in kilograms. Increase fractions • Maximum weight per package
calculate the rate. The billable weight will of a weight to the next half kilogram. is 70 kg.
be the greater of the package’s actual or
dimensional weight. • Maximum length per package
Dimensional Weight LxWxH is 274 cm.
in Kilograms =
Note: 5,000 • Maximum size per package
Packages that exceed UPS weight and size is 419 cm in length and
limit are not accepted for transportation. L = Length in centimetres girth [(2 x width) +
Contact our Customer Service W = Width in centimetres (2 x height)] combined.
Representatives for details. H = Height in centimetres
• There is no limit to the total
shipment weight or number of
Irregularly-shaped Packages
packages in a shipment.
Measure boxes or containers that are not
rectangular to determine dimensional
weight and whether the package is within H
maximum limits.
Treat the irregularly-shaped package as if
it is in a regular rectangular box. L W
Measure the length, width and height of
the package from its extreme points.
* For import shipments, use
the origin country unit of
measure and dimensional
factor to calculate the
Leng dimensional weight.
th
Height
Dimensional weight
applies to all international
shipments except
shipments using UPS
Express Envelope,
dth UPS 10 KG Box® and
Wi UPS 25 KG Box®.
** Multiple-piece shipment
refers to a shipment
consisting of packages and/
or documents
sent via a single
waybill number.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change
without prior notice.2
Services with Additional Charges
Contractual
UPS FTZ Facilitator® For Dangerous Goods Surcharge for Non-Compliance
With UPS FTZ Facilitator, importers and Dangerous goods are articles or UPS will, at its sole discretion, charge
exporters have the ability to use UPS to substances which are capable of a surcharge of S$8.80 per package
transport shipments in-bond to and from posing a significant risk to health, or S$86 per shipment, whichever
a global Free/Foreign Trade Zone (FTZ). safety or property if not handled is higher, for any costs, expenses,
This service is available for shipments and shipped in a proper manner. damages or losses, including but not
using UPS Express Saver®. There are various laws, regulations limited to the expense of returning
and rules governing the transportation the shipment to Shipper and any
This contractual, fee-based service of dangerous goods in Singapore. additional administrative cost
allows the shipment of goods to move incurred by UPS in connection with
to or from an FTZ without using other UPS offers a contractual service which any incidence of non-compliance+.
transportation providers. Using UPS ensures that your dangerous goods This surcharge is without prejudice * Accessible Dangerous
to any other relief or remedy UPS is Goods: Class 1.4 Explosives,
as a single source enables importers shipments are handled and shipped
Class 2.1 Flammable Gas,
and exporters to increase visibility in accordance with domestic regulations. entitled to. Class 2.2 Non-Flammable
and tracking, and reduce the The accessible* and inaccessible** Gas in Cargo Aircraft Only
chance for errors and costs classification applies, depending on (CAO) quantities, Class
3 Flammable Liquid,
associated with utilising multiple Dangerous Goods class. Class 4 Flammable Solid,
transportation providers. Dangerous When Wet,
Surcharge applies as follows: Class 5 Oxidisers and
Importers will choose UPS FTZ Facilitator Organic Peroxides and
Class 8 Corrosives.
to direct shipments to be delivered, Type of Surcharge
in-bond, to a designated FTZ rather than Service (whichever is greater) ** Inaccessible Dangerous
being cleared through customs. The fee Goods: Class 2.2 Non-
Accessible Inaccessible Flammable Gas in
for this service is S$125 per shipment. Passenger (PAX) and
Dangerous Dangerous
Limited (LQ) quantities,
Goods Goods
Exporters will choose UPS FTZ Facilitator Class 6 Toxic and Infectious
to ship goods in-bond from an FTZ to an • UPS Express S$129 per S$86 per Substances, Class 7
Saver shipment or shipment or Radioactive Material and
international destination. The fee for Class 9 Miscellaneous
this service is S$125 per shipment. S$13.20 per S$8.80 per
Dangerous Substances.
package package
+ “Non-compliance”
shall include but not
be limited to (a) non-
For a detailed listing of UPS acceptable compliance with any UPS
classes and commodities of dangerous shipping requirements or
goods, please contact our Customer procedures; and (b) any
mis-declaration, under-
Service Representatives.
declaration and falsification
made; and (c) any breach
of or non-compliance
with applicable UPS
instructions in relation to
packing, labelling, marking,
handling, declaration and
documentation and any
process, in connection
with and applicable to the
content of the shipments.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.3
Services with Additional Charges
Additional Charges
Services with
Non-Contractual
Domestic Freight Collect (DFC) Undeliverable Package Electronic Return Label
There is no charge for convenient option Return Charge UPS e-mails the label upon your request
of Freight Collect billing but this service is Shipments refused by the consignee, to your customer, who then prints the
only available to Credit Shipper and Credit or which for any other reason cannot label and applies it to the package.
Consignee only. For DFC shipment, the be delivered, will be held, and UPS Fee: S$2.10
shipper must quote their export credit will attempt to contact the shipper for
account number only. further instructions, including return. Print and Mail Return Label
Applicable transportation costs plus a UPS prints the label upon your request
Declared Value Charge S$13.90 surcharge per undeliverable and mails it to your customer, who
For each shipment over S$150, you may shipment apply to any return, at the applies the label to the package.
purchase additional coverage against loss shipper’s expense. Fee: S$4.00
or damage at S$3.20 for each additional
S$150 or fraction thereof. Charges for UPS Returns®* Direct Delivery Only
declared value can be billed to the To meet a range of reverse logistics Direct Delivery Only shipments are only
shipper, the receiver, or to a third party. needs and simplify the process of delivered to the address on the shipping
collecting customer returns, UPS label and may not be rerouted, redirected
Saturday Delivery offers a variety of returns services. or delivered to an alternate address. The
Delivery of shipments is available at You generate a return label for your shipments are eligible for Hold for Pickup
an additional charge of S$20 for each customer, or UPS provides your at UPS Customer Centre, Reschedule
UPS Express Envelope or each shipment customer with a label via e-mail Delivery and Return to Sender. This service
of UPS Express Paks and packages. or mail. The UPS Returns services is available for residential and commercial
This charge will be billed to the party available are: shipments. A fee of S$2.60 applies to each
who bears the shipping charges. package in the shipment.
Print Return Label
You generate the label and include it
in an outbound shipment or distribute
separately to your customer, who then
applies the label to the package.
Fee: S$1.40
* Only available for
customers using a UPS
compliant shipping
system that produces a
smart label.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.4
Services with Additional Charges
Contractual
Additional Handling Charge+ Large Package Surcharge - Currency Conversion
An additional handling charge of S$9 per Minimum Billable Weight (MBW) Charges to a payer’s account in a foreign
package will apply to the following: A package is considered a “Large currency will be converted to the payer’s
• Any article that is encased in an outside Package” when its length plus girth currency using a weekly exchange rate
shipping container made of metal or [(2 x width) + (2 x height)] combined secured through Major Money Centre
wood exceeds 330 cm, but does not exceed Banks, plus an exchange fee equal to
the maximum UPS size of 419 cm. 0.75% of the amount converted.
• Any cylindrical item, such as a barrel,
drum, pail, or tyre, that is not fully
Large Packages are subject to a Address Correction
encased in a corrugated cardboard
minimum billable weight of 40 kg, An additional charge of S$15 per package
shipping container
at a surcharge of S$72.10 per package. or a maximum of S$62 per shipment may
• Any package with the longest side be billed to the shipper for unsuccessful
exceeding 122 cm or its second longest An Additional Handling Charge will delivery because of an incorrect address,
side exceeding 76 cm not be assessed when a Large Package or if addressed to a P.O. Box.
• Any package with an actual weight Surcharge is applied.
greater than 32 kg
• Each package in a shipment where the Over Maximum Limits Fee
average weight per package is greater UPS small package services do not
than 32 kg and the weight for each accept shipments exceeding the following
package is not specified on the source weight and dimensions. If in UPS’s
document or the UPS automated discretion, UPS does accept shipments
shipping system used exceeding these maximum limits, an
Over Maximum Limits Fee of S$72.10 per
package will apply to the following:
Look-up Surcharge
For every shipment with a missing or • Maximum weight per package
invalid account number, for the bill-to of 70 kg
party, UPS will perform a “look-up” by • Maximum length per package
tracing the correct account number or of 274 cm
creating a temporary account to bill the • Maximum size per package of 419 cm
consignee or third party. A fee of S$5 per in length and girth [(2 x width) +
shipment will be billed to the shipper for (2 x height)] combined
every “look-up” service performed.
+ UPS also reserves the
right to assess the
Additional Handling
Charge for any package
that, in UPS’s sole
discretion, requires
special handling.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.5
Accessorial Charges
Accessorial Charges
Bill Receiver/Freight Collect UPS Carbon Neutral*
Refusal Fee Offset the climate impact of your
An account number is invalid if it is not shipping with UPS carbon neutral.
the correct account number for the bill-to When you select UPS carbon neutral
party, or if it is the account number during shipment preparation UPS will
for a consignee or third party who fails purchase offsets to mitigate the carbon
to pay the shipping charges. A fee of (CO2) emissions associated with the
S$17 per shipment will be charged for transport of your shipment.
all shipments with an invalid account Fee: S$1.10 per package
number.
Fuel Surcharge
For information on prevailing fuel
surcharges, please refer to ups.com®.
Delivery Confirmation Signature
Required and Delivery Confirmation
Adult Signature Required
UPS Delivery Confirmation* services
are available prior to the release of
your shipment.
Both services will require the UPS
service provider to request for a
consignee’s signature before the
delivery of the shipment. However,
with the Delivery Confirmation
Adult Signature Required service,
only an adult (at least 18 years old**)
consignee signature will secure the
release of the shipment.
A surcharge of S$4 and S$5.50 per
shipment will be imposed for
Delivery Confirmation Signature
Required service and Delivery * Only available for
customers using a UPS
Confirmation Adult Signature Required compliant shipping
service respectively. system that produces a
smart label.
** UPS is not liable for
inaccurate age
assessment as this is
solely determined at
the discretion of the
UPS service provider.
Note:
Conditions and restrictions,
including the UPS Terms
and Conditions of Service,
apply. For details, please
contact our Customer
Service Representatives
or refer to ups.com®.
Future Changes –
Rates, charges, service
explanation, and services
are subject to change without
prior notice.6 Domestic - UPS Express Saver®
Rates shown are in SG Dollars.
For document shipments weighing over 5.0 kg, refer to the UPS Express Saver Non-Document rates.
Documents
Shipment
Weight (kg)
0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Rates 20.00 20.00 20.00 20.00 20.00 20.20 20.30 20.50 20.70 20.80 21.00
Non-Documents
Shipment Shipment Shipment Shipment Shipment
Rates Rates Rates Rates Rates
Weight (kg) Weight (kg) Weight (kg) Weight (kg) Weight (kg)
0.5 20.00 10.5 22.20 21.0 27.60 41.0 45.10 61.0 67.10
1.0 20.00 11.0 22.40 22.0 28.20 42.0 46.20 62.0 68.20
1.5 20.00 11.5 22.60 23.0 28.80 43.0 47.30 63.0 69.30
2.0 20.00 12.0 22.80 24.0 29.40 44.0 48.40 64.0 70.40
2.5 20.20 12.5 23.00 25.0 30.00 45.0 49.50 65.0 71.50
3.0 20.30 13.0 23.20 26.0 30.60 46.0 50.60 66.0 72.60
3.5 20.50 13.5 23.40 27.0 31.20 47.0 51.70 67.0 73.70
4.0 20.70 14.0 23.60 28.0 31.80 48.0 52.80 68.0 74.80
4.5 20.80 14.5 23.80 29.0 32.40 49.0 53.90 69.0 75.90
5.0 21.00 15.0 24.00 30.0 33.00 50.0 55.00 70.0 77.00
5.5 21.10 15.5 24.30 31.0 34.10 51.0 56.10 For shipment weight
6.0 21.20 16.0 24.60 32.0 35.20 52.0 57.20 above 70 kg
6.5 21.30 16.5 24.90 33.0 36.30 53.0 58.30 99,999.9 1.10
7.0 21.40 17.0 25.20 34.0 37.40 54.0 59.40 Minimum 77.00
7.5 21.50 17.5 25.50 35.0 38.50 55.0 60.50
8.0 21.60 18.0 25.80 36.0 39.60 56.0 61.60
8.5 21.70 18.5 26.10 37.0 40.70 57.0 62.70
9.0 21.80 19.0 26.40 38.0 41.80 58.0 63.80
9.5 21.90 19.5 26.70 39.0 42.90 59.0 64.90
10.0 22.00 20.0 27.00 40.0 44.00 60.0 66.00
* Conditions and restrictions, including the UPS Terms
and Conditions of Service, apply. For details, please
contact our Customer Service Representatives or
refer to ups.com®.
+ There is no limit on the weight or number of pages
you can enclose in an Express Envelope when
shipping via UPS Express Saver® service.
Note:
Future Changes –
Rates, charges, service explanation, and services are
subject to change without prior notice.7
Terms and Conditions
Terms and Conditions of Service
of Service
Effective December 25, 2017
United Parcel Service, which for purposes of these Terms and Conditions (ii) No service shall be rendered in the transportation of any packages or articles
shall mean the United Parcel Service entity operating in Singapore with a value in excess of USD 50,000 (or the local currency equivalent). No
(“UPS”) which is engaged in the transportation of small packages (including service shall be rendered in the transportation of any shipment containing
“Express Envelopes”) and services incidental or additional thereto. All jewelry (not including costume jewelry) with a value of more than USD
shipments are subject to the terms and conditions contained in the UPS Rate 500 per package (or the local currency equivalent), except that if any such
and Service Guide (stated at ups.com ® and maintained at local UPS offices, shipment is tendered from eligible origins to eligible destinations set forth
the UPS source document for each shipment, and those prescribed by the at ups.com/jewelry, the shipment value may exceed USD 500 but shall not
applicable law of the jurisdiction where the shipment originates. be more than USD 2,500 per package (or the local currency equivalent).
“Shipper” refers to the party contracting with UPS for services. (iii) No service shall be rendered in the transportation of packages containing
any prohibited article listed on the UPS website (ups.com ®), including,
There are no stopping places agreed upon at the time of tender of the shipment, but not limited to, articles of unusual value (such as coins, currency,
and UPS reserves the right to route the shipment in any way UPS deems appropriate. postage stamps, negotiable instruments (except checks), money orders,
unset precious stones, industrial diamonds), and dangerous goods. Refer
UPS may engage subcontractors to perform services and contracts both on its to UPS Rate and Service Guide for more information about dangerous goods.
own behalf and on behalf of its servants, agents and subcontractors each of Under applicable law, certain goods may only be transported under prescribed
whom shall have the benefit of these terms. No such party has the authority conditions.
to waive or vary any of these terms. All packages covered under a single UPS
Waybill/consignment note (the “UPS Waybill”) shall be considered a single (iv) UPS does not regularly provide service for packages containing live
shipment. A shipment may be carried via any intermediate stopping places that animals. UPS will only accept live animal shipments on an exception
UPS deems appropriate. basis. Transportation for packages containing live animals is limited, must
be prearranged, and as with all other packages, will be provided only
Unless otherwise agreed in writing prior to the tender of the shipment, according to the terms and conditions contained in the UPS Rate and
the service to be provided by UPS is limited to the pickup, transportation, Service Guide.
and delivery of the shipment. The shipper acknowledges that shipments will be
consolidated with those of other shippers for transport and that UPS may not (v) UPS does not provide a protective service for the transportation of
monitor the inbound and outbound movement of individual shipments at all perishable commodities or commodities requiring protection from heat or
handling centers. cold. Such commodities will be accepted for transportation solely at the
shipper’s risk for any damage arising from the transportation.
Commodities Handled and Restrictions on Service
UPS offers transportation of general commodities, as usually defined, subject to (vi) No service shall be rendered in the transportation of any shipment which
the following restrictions: is prohibited by applicable law or regulations in Singapore, or which UPS may
determine, in its sole discretion, to be so prohibited.
(i) No service shall be rendered in the transportation of any packages or
articles with an actual weight of more than 70 kilograms (or 150 lbs) The shipper shall be responsible for the accuracy and completeness of the
or exceed 274 centimeters (or 108 inches) in length or a total of 419 particulars inserted in the Waybill and for ensuring that all packages set out
centimeters (or 165 inches) in length and girth combined. adequate contact details for the shipper and receiver of the package and
that they are so packed, marked and labeled, their contents so described and
classified and are accompanied by such documentation as may (in each case)
be necessary to make them suitable for transportation and to comply with the
requirements of the effective Rate and Service Guide and applicable law.8
Terms and Conditions of Service
Effective December 25, 2017
(Continued)
Large Package Surcharge Timely Upload of PLD
An additional charge applies for packages that are considered large. A package The Shipper must provide Timely Upload of Package Level Detail (“PLD”) to UPS. If
is considered a “Large Package” when its length plus girth [(2 X width) + (2 X timely upload of PLD is not provided, certain UPS services are unavailable, including
height)] combined exceeds 330 centimeters (130 inches), but does not exceed the but not limited to Service Guarantee. Timely Upload of PLD as use in these Terms
maximum UPS size of 419 centimeters (165 inches). Large Packages shipped are refers to the electronic transmission of all applicable PLD information to UPS at or
subject to a minimum billable weight of 40 kilograms (90 pounds). before the time that Shipments are tendered to UPS. PLD includes, but is not limited
to, Consignee’s full name, complete delivery address, and Shipment dimensions and
An Additional Handling Charge will not be assessed when a Large Package Surcharge weight.
is applied.
By including the email address of the Consignee or associated addressee in PLD for a
Over Maximum Limits Charges Shipment (“PLD Email Address(es)”), the Shipper acknowledges and agrees that UPS
Packages that exceed the weight or size restrictions set forth in the Terms and may send notifications related to the delivery of such Shipment to the Shipment’s
Conditions of Service (“Items Not Accepted for Transportation”) are subject to one associated PLD Email Address(es) and may use such PLD Email Address(es) in
or more of the following additional charges: Over Maximum Weight, Over Maximum accordance with the UPS Privacy Notice in effect at the time of shipping, to the
Length, or Over Maximum Size. Such charges apply in addition to all other applicable extent permitted by law. The Shipper warrants that (i) informed and specific
charges, including but not limited to the Large Package Surcharge. consent has been secured from the individual associated with each PLD Email
Address(es) to receive notifications related to the delivery of such Shipments and
Additional Handling Charge for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice
An Additional Handling charge will be assessed for any package that requires special in effect at the time of shipping, to the extent permitted by law and that (ii) the
handling, as determined by UPS in its sole discretion, including, but not limited to: PLD Email Address(es) is accurate and is controlled by the Consignee or associated
addressee for the Shipment with which it is associated. The Shipper shall defend,
(i) Any article that is encased in an outside shipping container made of metal or indemnify and hold harmless UPS, its parent corporation, and affiliated companies,
wood; their officers, directors, employees, agents, and their successors and assigns, from
and against any and all liability, losses, damages, costs and expenses (including
(ii) Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully reasonable legal fees) of any nature whatsoever incurred or suffered in connection
encased in a corrugated cardboard shipping container; with damages arising out of or resulting from any breach of the warranties in the
previous sentence.
(iii) Any package with the longest side exceeding 122 centimeters (or 48 inches) or
its second-longest side exceeding 76 centimeters (or 30 inches); Deliveries Attempted Three Times Without Extra Charge
Where applicable, if UPS is unable to complete delivery of a shipment, a notice
(iv) Any package with an actual weight greater than 32 kilograms (or 70 pounds); will be left at the consignee’s address stating that delivery has been attempted.
and Thereafter, a second, and if necessary, a third attempt to deliver the packages
will be made without additional charge.
(v) Each shipment, where the average weight per package is greater than 32
kilograms (or 70 pounds) and the weight for each package is not specified in UPS may deliver a shipment to the consignee or the consignee’s actual or
the UPS Shipping System used. apparent agent or representative or pursuant to consignee’s instructions,
to the address or location specified in the UPS shipping system, to
UPS reserves the right to assess the charge for any package that, in UPS’s sole any person present at the address or location specified in the UPS shipping
discretion, requires special handling. system, to a reasonable alternate address or location, in accordance
with trade custom or usage, pursuant to UPS’s driver release procedures.
UPS does not limit delivery of a package or shipment to a person
specified as the consignee. UPS may use an electronic device to obtain proof
of delivery and the shipper agrees that it will not object to UPS relying on a
printed copy of this as evidence merely on the grounds that the information
concerned is obtained and stored in electronic form.9
Terms and Conditions
Terms and Conditions of Service
of Service
Effective December 25, 2017
(Continued)
Special Handling of Undeliverable Packages; Refused Packages Returned The shipper will be responsible for the reasonable costs and expenses of UPS
Shipments refused by the consignee, or which for any other reason cannot (including storage), for such losses, taxes and customs duties as UPS may suffer
be delivered, will be held, and UPS will attempt to contact the shipper for and for all claims made against UPS because a package does not meet any of
further instructions, including return. If the return of the package is refused by the restrictions or conditions in the Commodities Handled and Restrictions on
the shipper, or the package cannot otherwise be returned to the shipper, UPS Service clause above or because of any refusal or suspension of carriage or
will retain the package for a reasonable period of time, to be determined in return of a package or shipment by UPS pursuant to these terms.
its sole discretion (not to exceed thirty days), and upon exercising reasonable
commercial efforts at notifying the shipper, UPS reserves the right to deal UPS will not be liable or responsible for the loss of or damage to any package,
with the package thereafter in any manner in its discretion, including but not the contents of which UPS is not authorized to accept, which UPS states it
limited to disposal of the package. The shipper will be responsible for payment will not accept, or which UPS has a right to refuse. If UPS suspends service as
of all charges, including, but not limited to, forwarding, disposal, or return set forth in these terms, the payer of any transportation charges shall not be
transportation charges, as well as any duty and tax, if applicable. UPS will not entitled to a refund. Acceptance for carriage of any package or shipment that
be liable for any claims for loss or damage to a package refused by the shipper UPS does not accept for transportation or which shippers are prohibited from
on return. shipping, does not constitute a waiver of any provisions of these terms or the
terms set forth in the Rate and Service Guide, or on ups.com®.
Refusal and Suspension of Service
If it comes to the attention of UPS that any package does not meet any of Hold for Pickup and Hold at Location Services
the above restrictions or conditions, UPS may refuse to transport the relevant At the time a shipper tenders a shipment to UPS, the shipper may request that UPS
package (or any shipment of which it is a part of) and, if carriage is in progress, hold a package at a designated UPS Customer Center for pickup by the consignee.
UPS may suspend carriage and hold the package. For each such shipment, the shipper will complete an address label showing the
words “Hold for Pickup,” the consignee’s name, telephone number, the name of
UPS also reserves the right to refuse to provide service, among other reasons, a contact person, and the full address of the designated UPS Customer Center. In
for any package which by reason of the dangerous or other character of its addition, the shipper will apply a UPS Hold for Pickup label below the address label
contents may, in the sole judgment of UPS, soil, taint, or otherwise damage on the shipment.
other packages or UPS’s equipment, or which is improperly or insecurely packed
or wrapped. In addition, UPS reserves the right either to refuse to provide service UPS will hold the shipment at the designated UPS Customer Center and will
for any package or to or from any location, or to provide alternative service attempt to contact the consignee at the telephone number shown on the label.
arrangements, when, among other reasons, UPS, in its sole discretion, deems that it Shipments not picked up within five (5) business days from the date of arrival will
is unsafe or economically or operationally impracticable to provide service. be considered undeliverable.
UPS may at its option suspend transportation of any package or shipment Packaging
if goods are found not to be acceptable for transportation for any reason It is the responsibility of the shipper to ensure that proper packaging is used and
whatsoever, if UPS cannot effect delivery at the third attempt to do so, if the that contents are adequately and securely packed, wrapped and cushioned for
consignee refuses to accept delivery, or if it cannot collect amounts due from transportation. The use of UPS-provided packaging (including but not limited to
the receiver on delivery. The shipper will be responsible for payment of all materials, supplies and assistance) is not a guarantee that an item is sufficiently
charges, calculated in accordance with the then current UPS rates, caused by packaged for transportation.
such suspension of transportation, including, but not limited to, forwarding,
disposal, or return of transportation charges as well as any duty or tax, if When shipping certain electronic media containing sensitive personal information,
applicable. it is recommended that the shipper retain a copy of the data and secure the data
on the electronic media through encryption or other technological means. UPS is
not liable or responsible for loss of, damage to, or irretrievability of data stored on
electronic media, or loss of information.10
Terms and Conditions of Service
Effective December 25, 2017
(Continued)
Right of Inspection Missing/Invalid Account Number or Refusal Fee
UPS reserves the right, but is not required, to open and inspect any package A processing fee, set forth in the UPS Rates applicable to the shipment in effect
tendered to it for transportation. at the time of shipping, will be charged for a missing or invalid account number
when the account number is missing or it is not the correct account number for
Accuracy of Declarations the bill-to party, or if it is the account number for a receiver or third party who
The shipper certifies that all statements and information relating to the shipment fails to pay the shipping charges. In the event of non-payment by the receiver
are true and correct. Furthermore, the shipper understands that civil and criminal or third party, the shipper will be billed a refusal fee plus the shipping charges.
liabilities, including forfeiture and sale, may be imposed for making false or
fraudulent statements. Interruption of Service
If UPS is unable to start or continue with carriage of the shipper’s package for
Penalties, storage charges or other expenses incurred as a result of an action by a reason beyond its control, the shipper will not be able to claim that UPS is
customs and/or any other local authorities or failure by the shipper or consignee to in breach of its agreement with the shipper but UPS will take all steps that
provide complete and accurate statements and/or documentation will be charged are reasonably practicable in the circumstances to commence or continue the
to the consignee along with any applicable duty or tax. The shipper shall be liable in carriage.
the event of non-payment by the consignee.
UPS shall not be liable for, and the UPS Service Guarantee shall not apply to,
Rates any interruption of service due to causes beyond UPS ’s control, including, but
The effective rates are the UPS Rates published in the effective UPS Rate and not limited to, the following: the unavailability or refusal of a person to accept
Service Guide for the service selected by the shipper, which apply to the shipper and delivery of the shipment; acts of God; acts of public authorities acting with
the package and are in effect at the time of shipping, plus any additional charges actual or apparent authority; acts or omissions of customs or similar authorities;
or rates for nonstandard service, additional or nonstandard usage, and any other insufficient information provided by a customer; the application of security
additional charges referenced in the effective UPS Rate and Service Guide, or those regulations imposed by the government or otherwise applicable to the delivery
applicable additional rates set out in any customized contracts. To determine the location; a government agency hold; riots; strikes or other labor disputes; civil
amount of any charge for UPS service, consult the effective UPS Rates, available at unrest; disruptions or failure of communication and information systems (including,
ups.com® and upon request at the local UPS office. but not limited to UPS’s communication and information systems); disruptions
of any kind in ground transportation networks; such as weather phenomena; and
Payment natural disasters.
Unless paid before shipment, all charges must be paid within 7 days of receipt
of invoice or within such other period as the shipper may have agreed in UPS Service Guarantee
writing with UPS. Unless proved otherwise, an invoice shall be considered for UPS’s on-schedule delivery of shipments for certain services and destinations
this purpose to have been received three business days following the date of is supported by a money-back guarantee, as set forth in the Rate and Service
invoice. Guide, Details of UPS’s Service Guarantee, including its applicability and
limitations, and the corresponding delivery and latest pick up time for the
Any payments made by UPS, including but not limited to taxes, duties or other relevant service and destination are as set out on the UPS website
levies, on behalf of the shipper, receiver or some other party, shall be due and (ups.com ®) current at the time the goods are accepted for carriage and
payable by the shipper on demand. Notwithstanding any billing or payment can also be confirmed by contacting the local UPS office. Where the Service
option selected at the time of shipment, the shipper is ultimately liable for and Guarantee operates, and the conditions for the Service Guarantee as set forth in
agrees to pay all charges, including where the receiver or third party fails to the Rate and Service Guide are fulfilled, if UPS fails to attempt delivery within the
pay any charges which they are due to pay. A late payment fee in the amount applicable time period, UPS will on request, at its option, either refund or credit the
set out in UPS’s invoice may be charged on any sums outstanding as of the shipper (or any other person who paid for the carriage) with the shipping charges
specified payment due date. This is in addition to any legal rights and remedies (or, in the case that only some of the packages in a multiple package shipment fail
available to UPS. to meet the applicable time limit, the proportionate part of the shipping charges
relating to those packages), net of any surcharges, Value Added Tax, duties or any
taxes and levies. UPS must also be notified in writing or by telephone within 15
calendar days after the scheduled delivery for all Guaranteed Service Refund claims.11
Terms and Conditions
Terms and Conditions of Service
of Service
Effective December 25, 2017
(Continued)
The Service Guarantee does not apply where late delivery results from Responsibility For Loss or Damage
noncompliance with the restrictions or conditions in the Commodities Handled Where (and to the extent that) other mandatory national law applies,
and Restrictions on Service clause, from the exercise of any lien by UPS in the liability of UPS is governed by and will be limited according to the
accordance with these terms, where either the Refusal and Suspension of Service applicable laws.
clause or the Interruption of Service clause apply. The UPS Service Guarantee
does not apply to (i) packages subject to a Large Package Surcharge or Additional Where other mandatory national laws do not apply, UPS will only be liable for failure
Handling Charge; (ii) shipments containing any package that exceed maximum to act with reasonable care and skill and its liability shall be exclusively governed
size or weight limits, or (iii) shipments containing any package subject to a Large by these terms and (save in the case of personal injury or death) limited to proven
Package Surcharge, Additional Handling Charge, or that exceed maximum size damages up to an amount not exceeding USD 100.00 per shipment unless a higher
or weight limits. (iv) any shipments containing Dangerous Goods (DG), or (v) value has been declared by the shipper as hereafter provided.
shipments without timely upload of PLD.
If the claimant (or any person from whom he derives his right to claim) has
For the avoidance of doubt, UPS’s liability under the Service Guarantee is limited caused or contributed to any loss, damage or delay to a shipment or package,
to the above and the Service Guarantee does not otherwise constitute any form of any liability UPS may incur in respect thereof (limited as above) may be
undertaking or representation that the shipment will arrive by any particular time. reduced or extinguished in accordance with the law applicable to such
contributory negligence.
UPS may also cancel or suspend the UPS Service Guarantee for any service(s), and
for any period of time, as determined by UPS in its sole discretion, and without prior Subject to the provisions of the paragraph stated below, the shipper may obtain
notice. for a shipment the benefit of a greater limit of liability than UPS provides under
(ii) of the Commodities Handled and Restrictions on Service clause above or
Billing Options other mandatory national law. The shipper may do so by declaring a higher value
The amount billed includes, but is not limited to, shipping charges, if applicable. for carriage on the Waybill and paying an additional charge as stated in the Rate
Unless otherwise restricted under the prevailing laws of Singapore, UPS provides the and Service Guide. If the shipper declares a higher value for carriage and pays the
following selection of payer options: applicable charge, then UPS’s liability shall be limited to a maximum of the declared
value for carriage. The value of the goods concerned shall not in any event exceed
Bill Shipping Charges to: the limits specified in the Commodities Handled and Restrictions on Service clause.
(a) Shipper – The shipper pays all shipping charges. UPS does not offer shippers’ cargo insurance. Shippers desiring cargo insurance or all
(b) Receiver – The receiver pays all shipping charges. risk insurance should purchase such insurance from third parties.
(c) Third Party – The designated third party pays all shipping charges. This
option is subject to the third party having a UPS account. Shipper must Save where other applicable mandatory national laws require otherwise, UPS shall
indicate the third party’s name, account number, and country in the not be liable for special, incidental, or consequential damages, including purely
appropriate section of the UPS Waybill. economic losses, such as the costs of any alternative means of transport, loss of
profits, loss of business opportunities or loss of revenue resulting from loss of use,
Shipper guarantees payment of all charges payable to UPS by the receiver or arising from any loss of or damage or delay to a shipment or package, whether or
third party designated on the waybill. For all shipments where the shipper is not a value has been declared as set forth above.
not paying the shipping charges, the shipper must notify the bill payer prior to
shipping, and that option must be indicated on the UPS Waybill in the space UPS shall not be liable for any damages arising from UPS’s inability, failure
provided. UPS reserves the right in its sole discretion to request advance or refusal to comply with a request to stop, return or re-route shipment of a
payment of shipping charges for any package sent to or from any destination or package after tender to UPS.
origin.12
Terms and Conditions of Service
Effective December 25, 2017
(Continued)
Claims Procedure Entire Agreement
All claims against UPS must be filed in writing with UPS as soon as reasonably All shipments are subject to the terms and conditions contained in the UPS
practicable and in any event within 14 days of delivery in the case of damage Rate and Service Guide and set out on the UPS website (ups.com ®). The
(including partial loss of a shipment) and in the case of delay within 21 days of effective UPS Rate and Service Guide and the description of UPS Services at
delivery. In addition, UPS shall have no liability in connection with any shipment ups.com ®, which are incorporated in the UPS Rate and Service Guide; and
unless legal proceedings are brought and written notice of them is given to it within the UPS source document for each shipment, together comprise the complete
six months after delivery of the goods concerned or, in the case of nondelivery, and exclusive agreement of the parties, except as modified by any existing or
within six months from the scheduled date for delivery. This term shall not affect future written agreement between the parties, and may not be contradicted or
any rights the shipper may have under applicable mandatory national law. modified by any oral agreement.
Data Protection Severability
The shipper agrees that UPS and other companies in the UPS group of These terms shall apply to the fullest extent permitted by applicable law. If any
companies worldwide, including companies in countries which may not part of these terms is not enforceable, this will not affect the enforceability of
have the same level of data protection as the country where the shipment is any other part.
presented to UPS for carriage, may use any data provided by the shipper to UPS
for management analysis and monitoring, the purchase and supply of customer Governing Law
materials, administration of customer accounts and the advertising of services These terms and any contract concluded which incorporates these terms shall
and products provided by UPS companies. The shipper may have certain in all respects be governed by the laws of Singapore.
rights under the law to have access to, rectify, and object to the use for direct
marketing of, data held by UPS about it.
The shipper agrees that by including the e-mail address of the consignee in
PLD for a shipment, (“PLD Email Address(es)”), the shipper acknowledges
and agrees that UPS may send notifications related to the delivery of
such shipment to the shipment’s associated PLD Email Address(es)
and may use such PLD Email Address(es) in accordance with the
UPS Privacy Notice. The shipper warrants that (i) informed and specific
consent has been secured from the individual associated with each
PLD Email Address(es) to receive notifications related to the delivery
of such shipments and for use by UPS of the PLD Email Address in accordance
with the UPS Privacy Notice and that (ii) the PLD Email Address(es) is accurate
and is controlled by the consignee or associated addressee for the shipment.
The shipper shall defend, indemnify and hold harmless UPS, its parent
corporation, and affiliated companies, their officers, directors, employees,
agents, and their successors and assigns, from and against any and all liabilities,
losses, damages, costs and expenses (including reasonable legal fees) of any
nature whatsoever incurred or suffered in connection with damages arising
out of or resulting fromany breach of the warranties in the previous sentence.ups.com ® Nationwide Toll Free: 1800-738-3388 © 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are registered trademarks of the United Parcel Service of America, Inc. All rights reserved.
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