2018 REPORT SUSTAINABILITY - Isuzu Motors South Africa's - Amazon AWS
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Isuzu Motors South Africa's
SUSTAINABILITY
REPORT
2018
Isuzu Motors South Africa's
Isuzu Motors South Africa
Sustainability Report for 2018 Executive Committee
**
Dear Valued Stakeholder, Ethics committee: Yoichi Masuda
Chairman
It is with great pleasure that I introduce our very first
sustainability report as Isuzu Motors South Africa to you. This
*
should provide you with a good overview of who we are, what Michael Sacke
we stand for and where our journey will take us to next. Youichi Masuda Chief Executive Officer
and Managing Director
We have only been operating as Isuzu Motors South Africa Senior Executive Officer for
since January 2018 and I am proud to say that during a very Isuzu Motors Limited and Hiroaki Sugawara Tomoyuki Yamaguchi Mitseru Yageta
Senior Vice President Isuzu Vice President
short period of time we have moved fast to ensure that we are Chairman of the Isuzu International Liaison: Isuzu International Liaison
Group Chief
Product and Sales Corporate Operations Financial Officer
tuned into the needs of our partners, while at the same time
Motors South Africa Board
comprehending the challenges in the environment in which we
operate.
*
Craig Uren
Our overarching goal is to ensure that our business is Executive Officer
Sales, Service
sustainable and able to grow in the long-term, thus ensuring and Marketing
that we positively impact upon our entire value chain from Johan Vermeulen Dominic Rimmer Loren Meyer Denise van Elvis Hermans Catherine Campbell
Huyssteen
employees, dealers, suppliers and customers to the community Executive
Manufacturing
Executive
Technical Chris Jonck
Chief
Information
Executive Director
Human Capital
Executive Finance
Executive Corporate
in which we operate. In fact, Isuzu's decision to invest in South and Supply Chain Services Executive Officer Affairs, Business
Strategy and Legal
Africa has saved 1000 employee jobs, an estimated 4000 jobs Elvis Hermans After Sales and
Joint Ventures
across our network of 108 dealers in Sub-Saharan Africa, and Senior Vice President, ** Isuzu Motors South Africa Non Executive Director
* Isuzu Motors South Africa Director
numerous others within our supplier base of 430 direct and Human Capital and
indirect suppliers.
Corporate Services
We are very grateful to all our partners, including the South
African government, who have supported us in getting this far.
We recognise that success is not achieved by going at it alone,
but rather by building strong partnerships which are based on
transparency, trust, commitment and delivery.
As we look at the road ahead we remain steadfast in our Isuzu Motors South Africa
commitment to work with all our partners to help create a
South Africa which embraces diversity as a strength. International Corporate Operations
Craig Uren
Senior Vice President, Sales,
Service & Marketing
Michael Sacke
Chief Executive Officer
Michael Sacke and Managing Director
CEO and MD, Isuzu Motors South Africa
Tomoyuki Yamaguchi
Vice President
Isuzu International Liaison
Corporate Operations
Denise van Huyssteen
Y. Kimata
Executive Corporate Affairs, Assistant Manager:
Isuzu International Liaison
Business Strategy and Legal Corporate Operations
01 | Isuzu Motors South Africa Sustainability Report for 2018 | 02
This is what we stand for 03 | Isuzu Motors South Africa Sustainability Report for 2018 | 04
In a display of confidence in the South Cape rugby team, The Isuzu Southern Our aim is to be the most flexible vehicle
African market, Isuzu Motors Limited Kings. company focused on providing solutions
made a bold and strategic decision to to our customers. Our customers have
We work closely with our subsidiaries to
invest in the country by purchasing unique requirements, whether it is
provide innovative solutions and
selected assets from General Motors, transporting materials or bicycles,
extended value to our customers. Isuzu's
thereby, making Isuzu Motors South operating mobile clinics or libraries,
This is Africa the first commercial and light
commercial vehicle manufacturing and
distribution operation outside of Japan in
which Isuzu has a 100% shareholding.
Commercial Bodybuilder, Kanu, offers
custom-made bodies to any truck, from
concept to final product.
Other joint ventures include Isuzu
carrying loads to construction sites,
driving off-road and through extreme
terrains… We have innovative applications
and solutions to meet their needs.
our story
Finance, Isuzu Mobility and Isuzu Nothing is impossible. Our commercial
The official launch of the company took
Drivetrain, each offering a tailored and light commercial vehicles are built
place on 16 February 2018 at the
solution to ensure our customers' and engineered locally for local
company's head office in Nelson Mandela
vehicles are kept on the road. conditions.
Bay. The President of Isuzu Motors,
Masanori Katayama, in his address at the We produce more than 40 models across
event said: “Our decision to invest in Imprinted in the hearts of the Isuzu D-MAX range, in both left- and
South Africa is indicative of the South Africans since the right-hand drive and close to 20 models
commitment we have to this market and each in the medium, heavy and extra
While Nelson Mandela Bay has been home to the Isuzu Parts Distribution Centre. Isuzu also purchased the balance of
also the confidence we have in our
1960's heavy trucks portfolio. A number of
brand for over four decades, Isuzu Motors South Africa's shareholding in Isuzu Trucks South Africa.
employees, dealers, suppliers, With a firm footprint on South African different derivatives, including bus
journey officially began in January 2018.
During the prior year General Motors took the decision to exit government, business partners and our soil, the first Isuzu vehicle to enter the applications, are produced from these
This followed the purchase by Isuzu Motors Limited of the from the South African market… A decision which potentially community stakeholders.” South African market was the Isuzu Elfin models. On the passenger front, we offer
Struandale light commercial vehicle manufacturing plant, the could have had severe consequences for the Nelson Mandela truck which was imported from Japan in a trendy sports utility vehicle, the mu-X,
Isuzu Motors Limited certainly knows the
Vehicle Conversion Distribution Centre and the control of the Bay community and also for the country as a whole. 1964. powered by Isuzu's proven three litre
commercial vehicle manufacturing and
diesel engine.
distribution business. With more than a And in 1972 the production of the first
100 years of manufacturing experience, Isuzu derived vehicles began in South In the short to medium term our focus is
Isuzu today sells vehicles in over 120 Africa. These light commercial vehicles on successfully launching future products
markets and has manufacturing were initially branded as Chevrolet due to and ensuring the sustainability of our
operations in 30 countries of most of the global Isuzu and GM alliance which operations. Isuzu Motors South Africa is
which are with joint venture partners. was in place at that time. committed to transformation and
embraces transformation as a strategic
Named after Japan's mightiest river, Isuzu In 1978 the first generation of light
business imperative within our own
is focused primarily on commercial commercial vehicles carrying the Isuzu
business and across our value chain,
vehicles, light commercial vehicles and brand name were produced in South
including suppliers and dealers.
diesel engines. In fact, Isuzu is the world's Africa for the first time. In the decades to
largest commercial diesel engine follow, various Isuzu light commercial As we head on our journey it is not so
manufacturer, having produced over 85 vehicles, sports utility vehicles and trucks much about talking but rather about
million engines to date. were introduced into the market. action. We will build our future success
based on our approach to be focused,
Locally, Isuzu is aiming to grow and be The ultimate objective of Isuzu Motors
consistent, uncomplicated, agile and very
part of the economic development and South Africa is to achieve our vision of
importantly, we will be different.
transformation of South Africa. To this "Being a leader in the manufacture and
end an extensive national network of 79 supply of vehicles, exceeding customer Isuzu Motors South Africa. With you for
dealers are in place to sell and service expectations, building on our heritage the long run.
Isuzu light commercial vehicles, SUV's and recognising the impact on our
and trucks locally and 29 dealers in Sub- community and environment".
Saharan Africa. The company procures
components and services through an
Isuzu Motors South Africa is utilising the
strengths of its Japanese and South
Our Values
extensive network of direct and indirect
suppliers and aims to uplift and empower
the community through its corporate
African heritage and expertise to build a
successful business based on Teamwork,
social responsibility initiatives.
establishing strong relationships of trust
with key partners.
Action,
Isuzu also sponsors various sporting and
outdoor events, including the provision of Our values of Teamwork, Action, Excellence
support and logistics solutions to Africa's Excellence and Motivation are the
biggest triathlon – IRONMAN. Isuzu is pulse of our company. & Motivation
also the anchor sponsor of the Eastern
05 | Isuzu Motors South Africa Sustainability Report for 2018 | 06
07 | Isuzu Motors South Africa Sustainability Report for 2018 | 08
This is Ÿ We are the only Original Equipment Manufacturer
(OEM) in South Africa which specialises in both light
how we're commercial vehicles and trucks.
Ÿ We specialise in diesel engines.
DIFFERENT Ÿ Isuzu Motors, with its heritage of more than 100
years, is the world's largest commercial diesel engine
manufacturer, having produced over 85 million
engines to date. These very engines form the heart
of all our Isuzu vehicles.
Ÿ Our size/scale within the South African context
makes us unique.
Ÿ We are the first subsidiary outside of Japan in which
Isuzu holds a 100% ownership.
Ÿ We are the only OEM which locally engineers our
bakkies to meet the requirements of the South
African market.
Ÿ We are the first operation within Isuzu's global
network to build the Arctic AT35 on a production
line.
Ÿ We were the first brand to build a bakkie derived
SUV in the SA market.
09 | Isuzu Motors South Africa Sustainability Report for 2018 | 10
This is how the media describes Isuzu Products In 2018, we celebrated 40 years of Isuzu production in South Africa and after four decades Isuzu vehicles are well known for its reliability, durability and capability. 11 | Isuzu Motors South Africa Sustainability Report for 2018 | 12
ISUZU
Range
This is how we're There are over 43 models available across the
Isuzu bakkie range:
Ÿ 30 models for South Africa
Ÿ 13 models for export markets of which
working towards
seven are right-hand drive and six are left-
hand drive. Isuzu d-MAX
Single Cab
4x4 and 4x2
being a
leader Isuzu D-MAX
Extended Cab
4x4 and 4x2
Isuzu D-MAX
Double Cab
4x4 and 4x2
in the manufacture and
supply of vehicles and
exceeding 2x4 and 4x4
Isuzu
4x2
Isuzu
Black
customer expectations
Isuzu Motors South Africa's vehicles are manufactured with
pride and excellence to provide transport solutions for our Isuzu Motors South Africa achieved #1
customers. This is validated by our recertification of the position in the medium- and heavy-duty Isuzu ARCTIC AT35
internationally recognised ISO 9001 Certificate which affirms commercial truck segment of the South 4x4
the company's ability to consistently provide quality products
African market for the past six years in a row.
and services that meet customer and regulatory requirements. 4x4 and 4x2
13 | Isuzu Motors South Africa Sustainability Report for 2018 | 14
In the truck market, we provide the Isuzu's SUV, the mu-X
following solutions: introduced in 2018
The seven-seater mu-X represented an
important milestone for Isuzu Motors
South Africa as it was the first new
vehicle to be launched under our new
ISUZU Trucks Medium Commercial Vehicle
company. This also expanded our
product portfolio into the sport utility
Isuzu N-Series
category, which is one of the fastest
growing sectors in the automotive
industry.
Isuzu's KB to D-MAX name
change
Isuzu Motors South Africa refreshed its
bakkie range, giving it a new name along
with higher levels of specification, quality
and efficiency to make its popular light
commercial vehicle (LCV) more appealing
ISUZU Trucks Heavy Commercial Vehicle than ever.
Isuzu F-Series
19 models in DID YOU KNOW: The D-MAX name
originated in Thailand, with the 'D'
the F-Series originally referring to the 2000 model
range which is year Isuzu bakkie which boasted the
flush "Dragon Eyes" headlamp design. It
classified as also represents Isuzu's proud legacy in
heavy-duty. the production of diesel engines, the use
of industry-defining direct injection, as
well as ground-breaking design and
durability. 'Max' signifies Isuzu's
maximum approach to design, size,
comfort, technology, performance,
safety, durability and line-up.
The Isuzu experience
ISUZU Trucks Extra Heavy Commercial Vehicle
Isuzu FX-Series Isuzu is focused on providing superior lifetime after-sales and customer support, establishing close relationships through the
18 models in
contributions from our people and value-offering, to contribute to the success of our customers, dealers, partners and suppliers.
the FX-Series
We strive to be a leader in the aftermarket component supply, vehicle maintenance and life-cycle value solutions for our customers
range which through being responsive, decisive, consistent, easily accessible, innovative and always exceeding customer expectations.
is classified
We have complete faith in our vehicles and are committed to being with our customers for the long run. We value our partnerships,
as extra think long-term and we are confident in the capability of our vehicles.
heavy-duty.
Isuzu's commitment to customers is demonstrated through our tagline:
“With you for the long run.”
15 | Isuzu Motors South Africa Sustainability Report for 2018 | 16
Isuzu, a Isuzu, a life-cycle brand
solutions
innovator Isuzu is a lifecycle brand, committed to being with our customers for the long run by providing valuable aftersales services.
Isuzu subsidiaries like Isuzu Drivetrain, Isuzu Finance, and Isuzu Mobility, form part of our life-cycle brand offering.
We are a solutions-based company that
Isuzu Drivetrain is a joint venture formed to perform the repairs and re-manufacturing of all Isuzu gearboxes and
innovates for a wide range of business
differentials, both in terms of warranty and retail work.
solutions.
Isuzu Finance is a joint venture between Isuzu and Wesbank which provides finance solutions in the retail and corporate
Now that South Africa is part of the Isuzu
segments of the market.
group, we can plan for the future and this
includes making sure that we leverage Isuzu Mobility is a joint venture between Isuzu and Avis Fleet Services which focuses on providing service and maintenance
the very best of Isuzu's portfolio. plans for both trucks and bakkies and provides fixed cost motoring solutions for individual buyers and small business owners.
We have the local engineering expertise
in Africa which ensures that our vehicles
meet the requirements of our customers.
Our vehicles showcase the best of Isuzu
combined with our local engineering and manufacturing capabilities. Drivetrain
Through our 100% owned subsidiary, Kanu Commercial Bodybuilders, we have a solution
for any business. Each Isuzu body is custom made and designed from concept to final, to
meet the specific needs of the customer for just about every commercial or business sector
in Sub-Saharan Africa. Kanu operates independently and is responsible for its own viability.
Automotive Chassis Technologies (ACT) is 100% owned by Isuzu Motors South Africa and
focuses on providing engineering solutions and services in the form of chassis modification
-lengthening, -shortening, etc.
Finance Mobility
A product of
Complete care All Isuzu Trucks purchases offer a purchase warranty as well
as roadside assistance.
We are committed to keeping our customers' vehicles working
Isuzu Truck models are covered for 24 months with an
reliably, economically and with minimum downtime during any
unlimited mileage warranty. The Corrosion warranty on all Isuzu
unforeseen repair or scheduled maintenance.
Truck models are 36 months, irrespective of the kilometres. The
Isuzu Complete Care safeguards our customers' vehicles, warranty period begins on the date of sale of the vehicle to the
because we know a true partnership is one that is with you for original retail purchaser.
the long run.
We value our relationships with our customers;
Whatever you need, whenever you need it, even beyond their vehicles' warranty period, Isuzu
we always do our best to meet your needs will never walk away from assisting our customers'
and exceed your expectations. unforeseen repairs or vehicle downtime.
Isuzu Complete Care comes standard with every new Isuzu D- Helpful Customer Care Consultants are on standby to
MAX and embodies Isuzu's unwavering commitment to answer any questions and assist in breakdowns, wherever
aftersales service and customer satisfaction. All Isuzu D-MAX clients find themselves.
models are sold as standard with a comprehensive five-
year/120 000 km bumper-to-bumper warranty and roadside We fit only genuine Isuzu parts to ensure clients' vehicle and
assistance, as well as a five-year unlimited distance anti- safety are never compromised, and our pricing is always fair
corrosion warranty. and transparent.
In addition, a five-year/90 000 km service plan is included in the
purchase price, with service intervals scheduled every 15 000
km or annually, whichever comes first.
17 | Isuzu Motors South Africa Sustainability Report for 2018 | 18Our trained and certified technicians Isuzu's supply footprint
know your vehicle best in Africa
It's official, we have some of the best bakkie technicians in the world. We earn the trust of our customers by being transparent, accessible, open in
communication and always delivering on our promises.
The Isuzu South Africa team came third out of 24 participating countries in the Light Commercial Vehicle Division of the 2018 Isuzu
World Technical Competition, known as the I-1 Grand Prix, in Thailand.
Isuzu has a comprehensive aftersales support system which includes regular skills development and training to ensure technicians
keep up-to-date with the technological trends of new vehicles.
We can comfortably say that our Isuzu technicians are amongst the best in the world. They competed against the world's best in a
rather tough competition that comprised both a practical and a written exam.
The winning technicians certainly embrace our mission to be a highly motivated team who deliver the best customer experience. CAPE
VERDE
We are delighted that our technicians have been recognised for their focussed, agile and flexible approach to finding innovative
solutions to ensure that our customers' vehicles remain in operation.
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*18 Satellites
MAURITIUS
BLNS Dealers: ESWATINI
7 Dealers
*5 Satellites SOUTH AFRICA
LESOTHO
Supporting customers with genuine Isuzu parts
At Isuzu Motors South Africa we are extremely stringent in our approach to the quality, safety and performance levels of all our
products. We only fit Genuine Isuzu Parts, down to the smallest nuts and bolts.
We stock R250 -million worth of genuine Isuzu spare parts representing 30 000-part numbers in the Parts Distribution Centre
which are distributed daily to dealers in South Africa and Sub-Sahara Africa.
To ensure that a product is good enough to be a Genuine Isuzu Part, it must conform to specific standards. Any deviation from our
standards means it will not be genuine and ultimately not fit to perform. We encourage our customers to insist on Genuine Isuzu
Parts and Accessories, to insist on value for money, safety and long-lasting performance.
Isuzu Motors South Africa's aftersales parts division purchased
R150-million from local suppliers during 2018.
19 | Isuzu Motors South Africa Sustainability Report for 2018 | 20We've got a lot of soul. This is how we're building on our heritage At Isuzu Motors South Africa, we pride ourselves on being bakkie and truck specialists and a frontrunner in diesel technology. Isuzu has a rich heritage of reliability and durability. In both the LCV and truck markets, Isuzu is committed on delivering the most durable and reliable products. Through the years each model has been an evolution, building on our strong heritage. 21 | Isuzu Motors South Africa Sustainability Report for 2018 | 22
OUR PROJECTS
Skills development and education
This is Isuzu Motors South Africa supports the
Govan Mbeki Mathematics Development
comprehensive curriculum-aligned digital resource package for
Android devices called TouchTutor® (which was developed by
the GMMDC). This resource comprises of various innovative
how we're
centre syllabus aligned teaching and learning support components
that are currently also available to users (teachers or learners)
According to the Govan Mbeki Development Centre, ongoing
via mobile Android devices for presentation with digital screens,
poor mathematics and physical sciences learner performances
TV's or a data projector.
in most public schools in South Africa continue to pose a
serious risk to the sustainable economic growth of our country.
recognising
This is despite urgent calls documented in the executive Sponsorship of the Chair in Mechatronics
summary of the National Development Plan (NDP) for more at Nelson Mandela University
learners to achieve above 50% in mathematics at matric level
and for the bolstering of professional training of mathematics A key strategic objective of the Isuzu Chair in Mechatronics is to
teachers (NDP, 2013). Many key challenges continue to provide assistance for manufacturing-related development and
contribute to the dire state of affairs in education, which is problem solving at Isuzu, as well as at local automotive
our impact on our particularly acute in rural parts of provinces like the Eastern suppliers. Through research and innovation, the Chair in
Cape. These challenges range from historic disparities in Mechatronics facilitates co-operation between industry and
education based on ethnicity, socio-economic challenges in academia with the aim to enhance human capital development
large sections of the educational sector in South Africa and sub- in the automotive sector.
standard academic teaching by teachers due to a lack of Mechatronics students are exposed to the real industrial world,
community &
sufficient skills, content knowledge and quality resources. preparing them for their final-year project. Mechatronics
In response to this crisis, the Govan Mbeki Mathematics Engineering students have access to the latest manufacturing
Development Centre (GMMDC) at the Nelson Mandela technologies and professional expertise, which can benefit
University has, over the past three years, implemented a series them in their studies, and better prepare them for their future
of innovative and highly successful mathematics and physical careers.
environment
sciences development and support initiatives for secondary Every year several projects are identified by Isuzu Motors South
school teachers and learners in several districts of the Eastern Africa and assigned to the Mechatronics students of Nelson
Cape. An innovative and modern offline Techno-blended Mandela University. In 2018 it was decided to give the third year
Teaching and Learning model (TBM) for CAPS mathematics and Mechatronics students a project to design a device for the
physical sciences was used with great success during loading of fuel tanks at the Isuzu truck assembly line. Another
development project implementations since 2016. third year project was the design of a torqueing station for
In 2018 Isuzu Motors South Africa partnered with the GMMDC automatic transmissions for Isuzu bakkies.
to sponsor three schools in Nelson Mandela Bay and an One of the best projects was to improve the material supply
Corporate Social Responsibility additional three in 2019. The TBM model is based on a chain of the Isuzu truck cabins from the storage to assembly
area. The objective was to design a reconfigurable platform to
Recognising our impact on the community and the environment forms an integral part of Isuzu Motors South Africa's vision.
reduce the number of trolleys. The students successfully
We aim to provide sustainable solutions in the community by investing in skills development and education,
completed the project and produced a robust and innovative
environmental management and providing support to natural disaster relief.
design. The design was implemented for all types of truck
cabins on the new line at the Struandale plant in 2019.
Isuzu Motors South Africa supports
schools during water crisis
At the height of the severe drought period in the Western Cape
in 2018, Isuzu supported water relief organisation Save our
Schools in Cape Town with two Isuzu FTR 850 trucks equipped
with water tanks, ensuring that schools that were affected by
the drought received water and sanitation.
PC New Brighton Academy
23 | Isuzu Motors South Africa Sustainability Report for 2018 | 24Employee volunteerism
Isuzu Motors South Africa is taking a lead in environmental management by holding
Employee volunteerism is an integral part a land-fill free status at all facilities and implementing the philosophy to reduce,
of Isuzu's corporate culture and
employees are encouraged to give of their
Isuzu Cares, reuse and recycle.
skills and time to company-supported
community initiatives. With our slogan,
Isuzu cares, I care too, employees Item 2018 Target 2018 Actual
We achieved a 95% recycling
enthusiastically and proudly represent the
company at community initiatives. ratio for 2018 which includes Recycling: Reuse 42.08 kg/unit 64.04 kg/unit
64.04kg per unit. Recycled %
94% 95%
(which includes reuse)
Isuzu ChildLife
In partnership with Isuzu dealers, Isuzu established the Isuzu ChildLife. This is a non-profit entity that responds to the needs of We regard waste as a resource that can create secondary and tertiary employment.
disadvantaged and vulnerable children in the community in which our dealers operate.
To date Isuzu ChildLife has successfully supported 67 underprivileged, child-focused projects across South Africa.
Approximately 30 people are based at
In 2018 The Isuzu ChildLife Foundation partnered with the Ironman 4 the Kids Foundation in Port Elizabeth to build a creche in our facilities from different recycling
Walmer Township. Early Birds Daycare in Sakhasonke Village, Walmer Township, provides a school to 50 children from the area. The organisations while many others are
creche owner, Neliswa Cawe, previously operated from her
employed at recycling companies across
home, providing care to 27 children between the ages of 6
months and 5 years. the city, creating furniture, plastic goods
and polystyrene commodities.
In addition, Isuzu ChildLife Foundation, in partnership with the
Key Foundation, also reached out to the community of
Most of Isuzu Motors South Africa's recyclable tenders are
Sweetwater in Pietermaritzburg to build a brand-new creche.
awarded to local small to medium businesses, including a
Umkhuleko Creche now accommodates 87 preschool children,
missionary centre which is not charged for the recyclable
who were previously cramped into two small dark rooms, with
material.
no adequate bathroom facilities.
Isuzu Motors South Africa is committed to protecting the
environment and has implemented the following steps to
Isuzu Motors South Africa cares for the achieve this:
Waste Yard
Ÿ Natural resources like energy and water are utilised
environment sparingly and as efficiently as possible;
Isuzu Motors South Africa is committed to minimise its impact
on the environment. As an environmentally conscious company, Item 2018 Target 2018 Actual
it promotes the use of recycled materials for community
development programmes. During the 2018 financial year Isuzu Utilities/Energy 1.61 MWh/unit 1.47 MWh/unit
introduced sustainable recycling initiatives in the community. In
Water 3.55 kl/unit 2.39 kl/unit
addition, Isuzu provided logistical support towards the
rehabilitation of endangered seabirds. Ÿ Environmentally friendly chemicals have been sourced and
Furthermore, our employees are actively involved in volunteering are used in the manufacturing processes;
in beach clean-ups, home recycling and waste separation. Ÿ Maintaining the invasive species management project to be
actively involved in the protection of biodiversity;
Isuzu Motors South Africa's Environmental Management System Ÿ Consolidating waste shipments and operations to reduce
is ISO 14001 approved which means that all activities, products our carbon footprint.
and services related to the support of the vehicle or vehicle
component manufacturing and assembly on both the truck and Isuzu Motors South Africa is committed to implementing
bakkie lines, the Vehicle Conversion and Distribution Centre and measures to prevent pollution:
Parts Distribution Centre, meet international environmental Ÿ In sourcing materials for production, we always consider the
standards. waste hierarchy of energy recovery, recycling, re-using of
material and waste avoidance. Waste Yard
Do it differently,
Environmental Management
25 | Isuzu Motors South Africa Sustainability Report for 2018 | 26At Isuzu we nurture a culture of Over 350kg of Plastic
responsibility and caring for our
Waste Avoidance community and environment. We Collected for World
believe it is our duty to educate our
Re-use of Material employees about the impact of plastic Environment Day
on the environment and to encourage
more responsible methods of disposing
Recycling plastic waste.
Our 2018 environmental programmes included the following:
Energy Recovery Ÿ On World Environment Day each employee was encouraged
to bring a bag full of recyclable plastics in exchange for a
reusable Isuzu branded shopping bag. More than 350kg of
plastic waste was collected to commemorate the
importance of keeping our environment clean.
Ÿ Continuous improvement for recycling and re-using Ÿ Ad hoc recycling drives were held where employees were
opportunities. encouraged to bring waste from home and dispose of it in
Ÿ Maintaining a landfill-free status. our waste separation stations based in the car parks at the
Ÿ Reducing the impact on climate change resulting from Isuzu facilities.
painting processes. Ÿ On International Coastal Clean-up Day we filled a one-ton
Isuzu Motors South Africa is committed to being cognisant of bakkie with waste collected along the Cape Recife coast.
the communities where all operations are located and in so Ÿ On International African Penguin Awareness Day Isuzu
doing ensures that: Motors South Africa donated a new Isuzu bakkie for use by
Ÿ The company participates in external engagement initiatives the Southern African Foundation for the Conservation of
for its interested and affected parties; Coastal Birds (SANCCOB) to transport endangered African
Ÿ Awareness initiatives are implemented to target all key penguin chicks and adult penguins, as well as other
stakeholders (internal and external) to be part of driving seabirds, for various rehabilitation-focused conservation
change. work. Employees witnessed and participated in the release
of several rehabilitated penguins on this day.
We are cognisant of our carbon dioxide (CO2) emissions and fuel economy
Employee volunteerism is an integral part of Isuzu's corporate culture and employees are encouraged to give of their skills and
time to company-supported community initiatives. With our slogan, Isuzu cares, I care too, employees enthusiastically and proudly
represent the company at community initiatives.
Isuzu is committed to being cognisant of CO2 emissions and fuel economy and is
currently researching the viability of electric and hybrid trucks.
Our future plans for improvement include the RZ4E 1.9 turbo-diesel engine which was specifically developed with fuel economy
and CO2 performance in mind.
There are several alternative propulsion initiatives currently under development for our commercial vehicle segments and these
include:
Ÿ Electric Trucks and Hybrid trucks
Isuzu Motors South Africa is investigating the possibility of implementing electric and hybrid trucks and buses. These vehicles
are currently being tested in South Africa.
Ÿ Diesel Dual Fuel
We have worked with a local company to build a prototype Diesel Dual Fuel F-series truck (FTR850 AMT) which is on a trial basis
to test the vehicle in real-world conditions. The Diesel Dual Fuel system is a conversion to the engine where a combination of
diesel and compressed natural gas (CNG) is used. The use of CNG allows a more efficient operation. In our local testing, a fuel
economy improvement of 31% and 16% was recorded when travelling on the open road and in a city cycle respectively.
27 | Isuzu Motors South Africa Sustainability Report for 2018 | 28HOLISTIC EMPLOYEE SKILLS INVESTMENT:
SUPPORT: Isuzu Motors South Africa invests in its employees by providing
training opportunities and exposure to continuous skills
In recognising that our employees are a fundamental part of
development programmes.
Isuzu Motors South Africa, the company endeavours to provide
This is how we’re holistic employee support. An onsite full-functioning clinic is
provided as well as a dedicated onsite social worker servicing
the workforce through the in-house employee assistance
programme.
5 365 employees participated in various
Isuzu training and skills development
programmes during 2018.
BUILDING A Our unique approach of providing wellness testing, counselling
and the administration of chronic medication onsite, provides a
support network to employees to reduce employees from
defaulting in their treatment protocols.
MOTIVATED
Our inclusive wellness strategy incorporates educational
awareness whereby tips and facts are shared with all employees
to promote opportunities for enhancing every employee's
holistic wellness. The annual Corporate Wellness Week is one of
these awareness platforms implemented for employees to
interact with our social partners, service providers and relevant
TEAM
stakeholders with the objective of nurturing employee wellbeing
intellectually, financially, emotionally, physically and socially.
The company supports employees' and their families'
participation in physical exercise activities such as the FNB City
Walk (Johannesburg) and the Algoa FM Big Walk for Cancer
(Port Elizabeth).
to deliver the best Isuzu Motors South Africa complies with the requirements of
Compensation for Occupational Injuries and Diseases by
actively collaborating with the Registered Medical Assistant to
ensure injuries on duty are recorded and administered
timeously.
customer experience
One of our key priorities is our people. Isuzu Motors South Africa employs more than 1000 people who actively work
towards delivering a superior customer experience. Indirect employment consists of 4000 people in our dealerships and
20 000 people at supplier levels.
At Isuzu Motors South Africa we value and respect each other. We subscribe to and embrace the Japanese concept of Artisan programmes
Ikigai which encourages the realisation of the hopes, ambitions, dreams and potential of every individual - which we This includes the training of high potential team members who
believe contributes to building an extraordinary company. are recruited from the shop-floor and contracted on three- to
four-year artisan development programmes such as
We nurture a culture of growing greatness where employees can unleash their potential to become the best version of Electricians, Fitters, and Mechanics. Employees on this
themselves. programme complete a trade test after which they are
accredited as qualified artisans.
In 2018 six employees participated in
artisan programmes
29 | Isuzu Motors South Africa Sustainability Report for 2018 | 30New leader transition programmes
Bursaries and Tuition refunds 249 employees participated
Scholarships and employee This is a training intervention facilitated whenever a new team or leader is appointed, in New Leader Transition
education which allows fast tracking the smooth establishment and operation of the team. This
was essential during Isuzu's first year in 2018.
programmes in 2018.
Isuzu Motors South Africa financed bursaries and assistance
scholarships to the value of R12-million rand in 2018. Employees of Isuzu Motors South Africa who
have been in the employ of the company for
Employees who have been in employ for a minimum of three continuous years a minimum of three months, or two years Organisational Drivers' and forklift
by 2018, who have moved over from GMSA, Opel and Isuzu Trucks South for MBA qualifications, may enjoy the benefit development programmes licences
Africa, are entitled to enjoy the financial benefit of bursaries and scholarships of financial assistance to improve their We run a variety of courses/workshops such as VSM (Value Isuzu endeavours to assist employees achieve their driver's
for their children. academic qualifications in a mutually Stream Mapping), Personality Profiling, Conflict Resolution, and forklift licences.
beneficial field on a part-time basis. Change Management (Preparing for tomorrow; Trust Map),
More than a thousand Scholarships were financed to
and Resilience. 97 employees achieved their drivers'
the value of R3.9 million In 2018 55 employees were
awarded tuition refunds to and forklift licenses during 2018.
89 employees participated in
And 226 Bursaries were financed to the value of
the value of R279 000. organisational development programmes
R8.8 million
during 2018.
Dealer staff training
Multi-skilling programmes
Isuzu dealers are treated as an extension of our
Isuzu Motors South Africa endeavours to upskill our hourly workforce to empower employees to be able to perform several employees and undergo a variety of courses, both
technical jobs in their area, resulting in a flexible, multi-skilled workforce. technical and sales, to ensure they are geared to delivering
the best customer experiences.
During 2018 240 employees participated in multi-skilling programmes
This programme is designed to allow team members to have broader exposure to core knowledge and educational qualifications. 2 143 employees participated in dealer
As employees earn more skills, they earn more educational credits and progress along the skills ladder to earn more wages. staff training programmes during 2018.
Employees are remunerated based on their competencies and skills acquired.
Skill level 1: 0 %
A snap shot Skill level 2: 8 % On achieving level four,
an employee is awarded RETIREE SUPPORT 900 retirees were
of Isuzu's Skill level 3: 7 %
an Automotive
Manufacturing Industry We have a dedicated social worker who prepares employees for retirement, provides registered and serviced at
hourly Certificate (AMIC).
Advancement beyond
financial guidance, ensures that retirees are active and optimally use their time for
meaningful activities, and who also facilitates retiree social activities.
the Isuzu Motors South
Skill level 4: 85 % Africa Clinic during 2018.
workforce: level four is vacancy
driven.
RETURNING OUR PEOPLE HOME
SAFELY
At Isuzu Motors South Africa we are dedicated to fostering a
preventative safety culture by providing and maintaining safe
and healthy working conditions for all our employees to ensure
our people return home safely. Our slogan is My Safety, My
Commitment.
Employees are all responsible for safety and are involved in
drives where they are recognised for their safety suggestions
and interactions.
In creating a preventive safety culture, we have introduced two
safety systems during 2018 to support the company's
Workplace Safety Programme.
During 2018, nine months were the longest stretch for zero lost workday incidents.
Quality Training Quality Training
31 | Isuzu Motors South Africa Sustainability Report for 2018 | 32This is our
Journey of
Trans-
formation
Isuzu is committed to the transformation of the organisation and fully embraces transformation as a strategic business
imperative.
Isuzu Motors South Africa CEO and MD Michael Sacke said: “We all have a responsibility to help uplift and grow our economy.
We should always remember that an economy cannot grow by excluding people and that an economy which is not growing,
cannot integrate all its citizens in a meaningful way. Transformation will impact the long-term sustainability and growth of our
business and that of the dealer network”.
Isuzu Motors South Africa is working on various initiatives to representative Employment Equity Forum in place as well as a
improve our employment equity, skills development, recruitment and selection policy which emphasises the need to
preferential procurement, enterprise and socio-economic give preference to historically disadvantaged individuals.
development.
We recognise that the creation of an equitable working
We are also working with our suppliers and dealers in support environment, in which the dignity of individuals is respected,
of our transformation objectives and allocating resources to our and the diversity of all employees is valued, represents an
Dealer Development Department to assist dealers in achieving essential foundation for sustainable growth and competitive
their unique transformation objectives. We are committed to advantage.
incorporating our transformation objectives across our entire
value chain.
“Transformation is a moral imperative of our country. Adjacent Isuzu Motors South Africa is aiming to be
to this, it should be viewed as a pragmatic growth strategy awarded a Level 4 B-BBEE Status by 2021.
geared at realising the country's full potential by bringing more
South Africans into the economic mainstream,” said Sacke.
Isuzu's employment equity strategy is driven by compelling
business reasons and is not only the outcome of a legislative
requirement or social conscience. We have a fully
33 | Isuzu Motors South Africa Sustainability Report for 2018 | 34Struanway, Struandale, Tel: +27 (041) 403 9111 Port Elizabeth, 6001, Fax: +27 (041) 403 2937 South Africa 0800 047 898 Isuzu South Africa @isuzusa @isuzusa www.isuzu.co.za
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