2018 2019 SUSTAINABILITY REPORT - GLASS MADE TO LAST - Verescence
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SUSTAINABILITY REPORT
2018 - 2019
GLASS MADE TO LAST
S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
24 Act for Society
CONTENTS Local presence, global strength
Preserving employment on our sites
Sustainable procurement
Business ethics
04 Introduction 30 Eco Solutions
Editorial Quality of service and competitiveness
Verescence past and present Optimizing the environmental impact of our processes
Our path to sustainability Innovation and eco-design
Three-pillar CSR strategy and governance Our eco-innovations for sustainable luxury
Our 2018 achievements and 2022 objectives Shared perspectives on eco-design between Verescence & Guerlain
16 People First 40 Appendices
Health and safety CSR dashboard and 2022 objectives
Well-being at work and recognition Our value chain
Skills and careers 2018-2019 CSR initiatives
Diversity GRI (global reporting initiative) equivalence table
Global Compact equivalence table
Contact us
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
EDITORIAL
OUR SUSTAINABLE
COMMITMENTS
“Recognition of Verescence as an
THOMAS RIOU & ALAIN THORRÉ
Chief Executive Officer CSR Director
eco-innovative glassmaker is growing.”
A PIONEER IN ECO-SOLUTIONS FOR LUXURY BOTTLES, WITH VERRE INFINI® Thomas Riou: Between our first CSR report and don’t perceive our development positively.
IN 2008, VERESCENCE HAS BEEN ADVANCING ITS CSR FOR A DECADE. IN ITS this one, Verescence has changed shareholder: It is on its three “pillars” (People First, Act for
SECOND SUSTAINABILITY REPORT, IT SETS OUT ITS AMBITIOUS ACHIEVEMENTS Stirling Square Capital Partners. The latter is it- Society & Eco Solutions) that Verescence con-
AND OBJECTIVES WITH CONVICTION. self a signatory to the PRI1. Together, we want tinues to pragmatically roll out its vision of CSR,
to accelerate our development based on our baptized “Glass Made to Last.” This strategy is at
CSR commitments. Moreover, since 2017, Veres- the heart of our new strategic plan: Verescence
cence has been increasingly recognized by its 2022.
customers as an eco-innovative glassmaker. We
have established ourselves as champions in our Alain Thorré: Being “sustainable” is not only
sector of activity, the world’s leading glassmak- about ensuring the company’s future, but also
er, concerned about the territories in which we about having robust processes (reduction of our
operate and the working conditions of our 2,300 scrap, waste, optimization of our energy and water
employees, not to mention our suppliers. No consumption, etc.) and an optimal organization.
economic success is possible if our stakeholders For example, in 2019, our production site in ►
1
PRI : Principles of Responsible Investment; signing them implies a commitment to promote companies committed to CSR.
4 5
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
Mers-les-Bains will become a so-called “dry”
plant, totally autonomous in terms of water.
Instead of relying on the city’s drinking water,
“Tomorrow even more than today, our mission
the site will use a rainwater storage system. Op-
erational excellence - our daily goal -, impacts
our sites and ultimately customer satisfac-
tion, ensuring faultless delivery on time. CSR is is to provide our prestigious customers with
not just a single aspect, it is all-encompassing.
eco-designed bottles, produced with the
Thomas Riou: From this perspective, innovation
is a powerful accelerator. Whether it’s in our new
territories and people working with
industrial processes – we strive to ensure that
each new investment reduces our environmental
and for us in mind.”
impact and improves working conditions – or in
our products, which must be fully compatible with
our CSR commitments and provide a response to CO2 and water consumption. We want to
sustainable development in luxury goods. A few go even further by aiming for an A grade
examples: the development, as of 2017, of LCA and by certifying all our sites ISO 50001 by
(Life Cycle Assessment) software in collabora- the end of 2020 (our Mers-les-Bains site has
tion with EVEA for sustainable development and already been certified for a few months).
the ban on developing a decoration technique
that could hinder the recyclability of glass. In- Alain Thorré: It’s also an asset recognized by
novation is of course about listening to our cus- the talents we recruit. In conducting job in-
tomers, but it also means offering them eco-de- terviews in France, Spain and the United
signed solutions in line with their brand’s DNA. States, I was able to see that most candi-
dates were attracted by our CSR approach.
Alain Thorré: Our customers rate us number one
“2018 and 2019 in this respect. In 2018, the jury of the LUXE PACK Thomas Riou: And that’s good because CSR is
have been marked
in green competition in Monaco, bringing to- everyone’s business, at all levels of our organiza-
gether the main customers of luxury packaging, tion and at all levels of our value chain. We are
by a double awarded the prize to Verescence, praising the
maturity of our CSR approach. It is structured,
already seeing this at our sites, where “field” ini-
tiatives are more and more numerous and struc-
recognition of the ambitious and deployed at all levels of the com-
pany, from operators to General Management.
tured. Tomorrow even more than today, our mis-
sion is to provide our prestigious customers with
success of our CSR Thomas Riou: 2018 and 2019 were also marked
eco-designed bottles, produced with the territo-
ries and people working with and for us in mind.•
commitments.” by a double recognition of the success of our CSR
commitments. Our group is the first glassmaker
to win the EcoVadis Gold Medal. We were also rec-
ognized by the CDP, a non-profit organization, in
obtaining a B grade for the control of our
6 7
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
VERESCENCE 7 gold medals Grade B
PAST AND PRESENT EcoVadis for the group
and all its sites
Climate Change & Water
Consumption
TOP 1% of the best companies in 2018
THANKS TO FRENCH EXPERTISE GAINED FROM OVER A CENTURY OF
EXPERIENCE, VERESCENCE HAS ESTABLISHED ITSELF AS A PIONEER
IN THE ECO-DESIGN OF BOTTLES FOR LUXURY GOODS AND DEVEL-
OPED INTERNATIONALLY TO BECOME THE MARKET LEADER.
The history of Verescence began in 1896 with the cre-
ation of the Mers-les-Bains glass factory, in what is now
Glass Valley, the world center for luxury bottles. N°1
in bottles for
Through a series of acquisitions, the group reached its Perfumery &
current form in 2016, with a new name that highlights Cosmetics
its constant transformation. We are now focused on the
Perfumery & Cosmetics business, with the aim of consol-
idating our position further as the world’s leading manu-
€305M
facturer of luxury glass bottles on the sustainable beauty Revenue in 2018
market.
2300
Right from the start, the company aimed to expand in-
employees
ternationally in order to get closer to its customers, and worldwide
contribute to the development of the areas in which it
operates.
500 M
We are also very proud to be pioneers in our industry,
bottles produced
with, in particular, Verre Infini® (100% recycled), environ-
mental impact analysis and the recyclability of our bot-
tles. 100%
of our sites certified:
ISO 9001, ISO 14001
ISO 22716 (Cosmetics GMP),
OHSAS 18001
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
OUR PATH TO
SUSTAINABILITY
2013
• Implementation of
Autonomous Production
Units (APU) on all our
2018
2009
finishing sites
• La Granja declared • Signature of the United
2015
Biosphere Reserve by Nations Global Compact
UNESCO • First Sustainability Report
• EcoVadis GOLD for the
• Launch of a Safety Day
group and all its sites
on all sites: safety, our
• Reconstruction of • CDP "B" for Climate
priority
Furnace 1 in Change and Water
2017
Mers-les-Bains with Consumption
reduction of CO2 • Luxe Pack in green award
emissions and energy for "Best CSR approach"
consumption • Reconstruction of Furnace 1
• Luxe Pack in green award • Safety Day becomes CSR in La Granja with reduction
2011
for "Best eco-friendly Day of CO2 emissions and
designed product" with • All of our sites are energy consumption
Verre Infini® NEO certified ISO 9001,
ISO 14001, ISO 22716,
• Launch of the TOP 2012 OHSAS 18001
plan to improve quality • Reconstruction of
and service Furnace 6 in
Mers-les-Bains with
reduction of CO2
emissions and energy
consumption
• Creation of a Life Cycle
Analysis software
2012
2008 • Launch of the
• Launch of Verre Infini®,
the first glass for the
2010 Performance 2015 plan to
ensure long-term
profitability
2014 2016 2019
beauty market composed
of 100% post-consumer • Oaktree Capital • New shareholder Stirling
• SGD becomes Verescence
glass (PCR) Management enters the • Development of Verre Square Capital Partners
• Launch of the Excellence
group's ownership: Infini® NEO, the first • Launch of the
2018 plan to consolidate our
investments for the premium glass made Verescence 2022 plan, to
position as world leader in
eco-responsible upgrades using 90% recycled become the global
glass manufacturing
of our facilities materials, including 25% reference in the
post-consumer glass (PCR) sustainable beauty
industry
• Our Mers-les-Bains site
obtains ISO 50001
certification
• EcoVadis "Sustainability
Leadership Award" for our
Sparta site
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THREE-PILLAR CSR STRATEGY
AND GOVERNANCE
CSR IS PART OF OUR DNA. IT IS AT THE HEART OF OUR STRATEGY, DECISIONS AND ACTIONS, AS
REFLECTED IN OUR STRATEGIC PLAN VERESCENCE 2022.
CSR STRATEGY
Our CSR strategy is based on the 10 prin-
ciples of the Global Compact in line with
the UN Sustainable Development Goals INTERVIEW
(SDGs). This report measures our progress
for the period 2018-2019 and constitutes our
Communication On Progress (COP). Our CSR ini- PEOPLE FIRST ACT FOR SOCIETY ECO SOLUTIONS
tiatives are classified according to three pillars:
PEOPLE FIRST, ACT FOR SOCIETY and ECO Glass-making and finishing are What makes Verescence unique Glass is a unique material that
SOLUTIONS. not easily learned skills. They are is its status as an international can be recycled an infinite
Our strategic plan, “Verescence 2022” express- based on precise and rare ex- group with a strong local pres- number of times without any
es our vision of sustainability for the entire pertise acquired over a long pe- ence. As a leader, we have to deterioration in its properties.
group. It is a roadmap to fulfilling our ambition riod of time. What’s more, they set an example and make our It inspires us to incorporate the
Julien Horreard
of remaining a leader and an example for our evolve with the arrival of new actions sustainable so that we environmental imperative as a
Partner at Stirling
employees, our territories and our customers. Square Capital Partners technologies. Verescence must contribute positively to the source of creativity and innova-
find a way to maintain its histor- ecosystems around us. We be- tion. We believe that developing
“Verescence is the leader in its market, ical skills and adapt to new de- lieve that economic and social more planet-friendly processes
MANAGEMENT TO IMPLEMENT OUR AMBITION
notably through its capacity for
OF SUSTAINABILITY velopments, while guaranteeing performance must and can be and eco-designed products is
innovation and its sense of excellence.
Verescence has a new shareholder (since With our investment fund as its safety and well-being at work. coordinated jointly. compatible with the codes of
February 2019) who has signed the PRI, a highly sole shareholder, Verescence aims luxury and beauty.
to become the global reference in
committed executive committee and a CSR de-
the sustainable beauty market. This
partment with dedicated teams at each site. > Health and safety > Local presence, > Quality of service
ambition is in line with the objectives
Within Verescence, CSR concerns every oper- of the Principles for Responsible > Well-being at work and global strength and competitiveness
ational employee, whatever their position. It is Investment (PRI) to which we adhere.” recognition > Preserving employment > Innovation and eco-design
broken down into specific objectives that are > Skills and careers at our sites > Optimizing the environmental
reviewed monthly by steering committees. A > Diversity > Sustainable procurement impact of our processes
World CSR Day mobilizes all employees every > Business Ethics
year at all our sites.
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
OUR 2018 ACHIEVEMENTS
AND 2022 OBJECTIVES
GOLD medal
EcoVadis for
-20% -4,722
the group and all water consumption tons of CO2 emissions
its sites Objective 2022: 2,5 m3/tg Objective 2022: 0,9 t/tg
85,9% 90%
Signature of the United waste recovered local purchases
Nations Global Compact Objective 2022: 97% Objective 2022: 95%
Score B for
3%
investments to improve
2,6
TF1 index for the group
Climate Change working conditions Objective 2022: < 2
& Water Consumption Objective 2022: 2%
41% + 40%
Prize for the female recruitments bottles made using Verre Infini® NEO
"best CSR approach" Objective 2022: 50% Objective 2022: +50% per year
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 PEOPLE FIRST
PEOPLE FIRST HEALTH AND SAFETY
Health and safety are priorities in an industri- SAFETY
al company. That’s why we have set ambitious As a sign of our commitment to safety, the lost-
“Health and Safety” targets moving towards time accident frequency rate (TF1) stood at 2.6
zero accidents and zero occupational diseases. in 2018 and is in line with our objectives. We also
Quantified objectives and detailed action plans have a plant in the USA that has been at 0 acci-
are applied to all our plants and are accompa- dents for more than 4 years. By way of compar-
nied by significant investments. For example, in ison, the frequency rate published by the French
2018, they represented 3% of our total invest- national health insurance fund shows a result of
ments. 23 for the French general social security scheme
overall.
HEALTH
OHSAS 18001 certification (a reference in terms In 2018, to go even further, we introduced an
of occupational health and safety management) analysis of “near misses” and the resulting “field”
has been renewed at all our sites and the audit action plans at all our sites.
results have enabled us to make further prog-
ress. In both La Granja and Mers-les-Bains, a new
technology for lubricating our molds is being
2018 saw the implementation of one of our firm deployed to improve the safety of this essential
HEALTH AND SAFETY VERESCENCE IS AN AGILE COMPANY
commitments: to provide all our employees with action. By the end of 2020, 100% of our produc-
IN CONSTANT TRANSFORMATION, A
healthcare in line with the best practices in their tion lines worldwide will be equipped.
TRANSFORMATION MADE POSSIBLE BY THE
country of residence and financial protection in
WELL-BEING AT WORK
AND RECOGNITION
COMMITMENT OF OUR PEOPLE.
the event of a non-work-related accident. We are
delighted to have set up a life insurance policy
3%
A company is first and foremost enriched by its
at the Verescence Somme site, the last site not investments to improve working
teams, talents and personalities. Our priorities
to have one in place. We have also improved the conditions in 2018
are health, safety, skills development, recogni-
health coverage of all our employees in France.
2.6
SKILLS AND CAREERS tion and well-being at work. This is essential to
establish sustainable performance.
Numerous initiatives have been implemented
around the world to combat MSDs (musculoskel- TF1 for the group in 2018
etal disorders): frequent rotation on strenuous
DIVERSITY jobs, a warm-up program before taking up work
in Spain, and the recruitment of an ergonomist 0 accidents
for our French decoration sites. since 2014 in Sparta, USA
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 PEOPLE FIRST
GREATER DIALOG FOR GREATER
COMMITMENT
In 2018, we decided to give even more space
FOCUS to open exchange with our employees and
launched an annual global engagement survey
among 400 executives and supervisors. This
WORLD CSR DAY 2019:
system is supplemented by the creation of ex-
pression groups for our operator employees. This
SAFETY, OUR PRIORITY approach has demonstrated certain strengths in
terms of adherence to our strategy, its CSR & in-
10 years ago, Verescence launched novation dimension and the commitment of our
World Safety Day. Since 2017, this day staff. But also areas to work on that are the sub- OUR EMPLOYEES
has become a CSR day. TAKE THE FLOOR
ject of global or service-specific action plans.
An event rich in meaning
As part of this day, we adapt the pro- In 2019, in Mers-les-Bains, we will finalize the
duction in our plants so that 100% of modernization of the site’s administrative of-
83 %
our employees can be informed and fices, which will accommodate 150 people in a
trained on our CSR strategy, our safe-
ty standards and best environmental state-of-the-art and highly collaborative space.
practices. When completed, this project will represent an
are proud
investment of €4.5 million. to work at Verescence
Raising awareness among all employees
Stands are organized with the active
80 %
participation of our teams and stake- A SHARED AND STIMULATING DIRECTION
holders, to get people involved and In 2018, the group’s internal newsletters, first
encourage commitment. In 2019 we published in France, were extended to Spain and
ran evacuation exercises, conferences are passionate
the USA. All of our sites publish an internal news-
on recycling and its implementa- about their profession
tion at our sites, and actions to raise letter, “Verescence in Action”, once a month
placing the emphasis on the site’s latest news.
81%
awareness of water and energy con-
sumption, etc. We also continued to develop our collaborative
tool on the Group’s Intranet with the creation of
a “Human Resources” section. share the same values
and the group’s CSR commitment
In 2019 we will be preparing the launch of our
WELL-BEING AT WORK new strategic plan, “Verescence 2022”, which
AND RECOGNITION
will be presented at each of our sites, an oppor-
tunity to explain our strategy and its application
As a key indicator for measuring our progress A DEMANDING AND MOTIVATING
MANAGEMENT APPROACH in each plant and department. An opportunity
in this area, our absenteeism rate continued to
The quality and consistency of the practices of also to take stock of our transformation plan,
drop in 2018 and is in line with our commitment
our management teams are essential. That is why, which is coming to an end (Excellence 2018) and
to 5%. As a reminder, our target for 2022 is an
in 2018, we launched in-depth training courses in to celebrate our major achievements.
absenteeism rate of less than 4%. To achieve
this objective, we continue to invest in improv- France, starting with our operational managers.
ing working conditions, intensifying our internal In 2019, an international training course will be
communication and regular feedback from our launched for the company’s strategic managers.
employees on our strategy and results. 100% of our managers will be able to benefit
from these programs by the end of 2020.
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 PEOPLE FIRST
a professional training organization by the gov-
ernment and takes on high school students to
support their path to professionalization. This is
an excellent example of how we work alongside
our territories. INTERVIEWS
We want to offer even greater career visibility by
deploying career programs at all our sites and
the appropriate training resources.
INTERNAL AND INTERNATIONAL MOBILITY
Our international scope offers great career op-
portunities abroad that we choose to offer our
employees as a priority. Twenty expatriates are
currently able to contribute to a form of mutual Engineer, Verescence Mers-les-Bains
acculturation at our sites to increase our collec-
tive intelligence. Objective for 2019: finalization “With the support of Verescence, I
Verescence team members at the Transbaie event in 2018.
of our global job exchange project. began a continuing education program
TEAM BUILDING & CONVIVIALITY at the École d’ingénieurs de Rouen in
A key component of our strategy is to promote 2018. As a result, I got a position as
We believe that sport is an ideal way to bring We regularly organize inaugurations and events
internal promotion. For example, in 2018, more Application Finishing Engineer within
teams closer to the group and have healthy em- to celebrate milestones, victories and important
than 70% of vacant positions were filled through the group. What a journey in only 10
ployees. In 2018, Verescence took part in numer- moments in the company’s life. These highlights years! And this wonderful experience
internal transfers or promotions.
ous races, including the Transbaie, a legendary allow us to invite the stakeholders who have continues: as of 2019, my new duties
Every employee at Verescence should be able will allow me to continue to develop my
17km race in the Bay of the Somme that brought contributed positively to these projects and to
to advance according to their talents. From the skills every day.”
together 6,500 runners. The Verescence team congratulate our teams. Verescence Orne was in
moment they’re hired, we help them develop
was formed of 84 athletes from France and the spotlight in 2018, with the inauguration of its
their skills. For example, several employees hired
Spain who trained together all year round. We new decoration lines and the 60th anniversary of
as qualified operators have become engineers
will be taking part again this year with more than the site.
thanks to training funded by Verescence.
100 sign-ups.
60%
SKILLS AND CAREERS
The talents of our employees are essential for decided to introduce a training portal in 2020
of staff trained in 2018 Sophie Duquenne
our future and at the heart of the priorities of our accessible to all, with construction already un-
APU Manager, Verescence Orne
strategic plan “Verescence 2022”. We help build derway.
9736
and develop them by stepping up our training We are also spearheading unique training cen- “Becoming a manager was a career de-
efforts and placing them more and more in “re- ters for bottles, with the Glass and Finishing velopment I’d been looking for. Knowing
al-life” situations through internal and interna- School in France. Each year, we continue to im- how to communicate and giving mean-
ing to what is expected of each person
tional mobility programs. prove the quality and diversity of our training, hours of training at the Glass and Finishing is something that can be learned and
which represents 9,736 hours of training in 2018. School in 2018 the training course offered by Veres-
VERESCENCE ACADEMY Our sectoral know-how is a competitive advan- cence has helped me a lot. I learn every
In 2018, 60% of the workforce received training. tage and we must take into account technologi- day, working closely with the teams. It’s
incredible to make progress together!”
Already a high level, but one we want to increase cal changes in our traditional businesses.
even further by 2022. To meet this goal, we have Finally, our site in Spain has been approved as
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 PEOPLE FIRST
DIVERSITY
Increasing the intelligence of our organizations CULTURAL AND GEOGRAPHICAL DIVERSITY
is an imperative to meet the economic, ecologi- At Verescence, three different nationalities
cal and societal challenges related to our activi- are building the future within the Executive
ties. Diversity at Verescence is a source of wealth Committee and six nationalities within the Board
FOCUS
and progress. of Directors.
DEVELOPMENT OF OUR EMPLOYMENT AREAS In 2018, we were fortunate to see eight of our
AND SOCIAL INCLUSION Brazilian colleagues (a subsidiary we sold in
Our growth and profitability must have a posi- 2017) want to join us and continue the adven-
WOMEN
tive impact on our employment areas and lead ture. They are now based in France, Spain and AT VERESCENCE
to a stable employment contract as soon as pos- the USA. This is a great opportunity to bring a
sible. In 2018, we recruited more than 120 people different perspective to the functions they per- Affirming and developing women in
on permanent contracts in France and Spain. leadership
form.
Launched in 2017, the network
“Women at Verescence” brings together
Rooted in its territories, Verescence works with Annual business line committee meetings bring Verescence employees and customers for
local schools, trains and recruits mainly locally. together Verescence experts of all nationalities an event to consult, exchange and inspire
one another.
and departments, while exchange visits between
In addition, we want our presence to bring tan- our sites and major group-wide projects com- Meeting with inspiring women
gible benefits to our territories by including the plete this “cross-fertilization” system. A second meeting was held on February
most disadvantaged populations. For example, 12, 2019, in Paris. In this context, Hélène
in 2018, our Spanish site completely revised its Marchand, Director General France,
WOMEN AT VERESCENCE
welcomed Tatiana Brillant, who came to
accessibility for disabled workers. A great mo- The proportion of female managers in 2018 re- share her professional experience as a
bilizing project. In France, we have forged close mains in line with the 2017 results. Our 2020 tar- negotiator in the RAID forces - an elite
links with the Pôle emploi employment agency get (33%) will require us to extend our efforts, unit of the French police where, before
and HumanDo, an actor in integration through her, this role was reserved for men.
particularly through recruitment.
Her testimony was a high point of the
employment and more recently worked closely event and an instructive moment for the
with the “Resto du Cœur” to identify people with In 2018, we achieved a rate of women recruited network.
limited access to employment. of 41%. We have set ourselves a parity-based re-
Towards greater parity
cruitment target for 2020 of 50-50.
At Verescence, we believe that it is
essential to increase the number of
women in our entire workforce by
facilitating women’s access to all the
group’s professions and hierarchy levels.
33% 41% In the words of Hélène Marchand, “parity
in technical and managerial roles will
increase the intelligence of our company.”
female managers in 2018 female recruits in 2018
Hélène Marchand, General Manager France,
at the 2019 Women at Verescence conference in Paris.
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 AC T FO R SO C I E TY
LOCAL PRESENCE, GLOBAL STRENGTH
ACT FOR SOCIETY In France, Spain and the USA, our sites have the
autonomy necessary for their agility in order to
AS CLOSE AS POSSIBLE TO LOCAL REALITIES,
ALL ALIGNED WITH THE HIGHEST STANDARDS
support customers locally while taking into ac- Since 2018, 100% of our sites have been certi-
count their ecosystems. fied to the highest standards. For example, ISO
22716. This internationally recognized standard
The group’s departments help them gain com- is used by European authorities to identify
plementary expertise, transfer good ideas, cosmetic products (containers and contents)
promote the co-construction of technical or manufactured according to best practices.
organizational innovation and facilitate the dis- Verescence has obtained this certification not
semination of feedback between our teams. only for its European sites but also across the
The aim is to stimulate collective intelligence Atlantic.
VERESCENCE IS A GLOBAL GROUP and inspire best practices that are then repli-
DEDICATED TO CULTIVATING THE LO- cated wherever we feel they are appropriate.
CAL PRESENCE OF ITS PLANTS. CSR BEST Diversity is a driving force behind this approach.
PRACTICES ARE SHARED BETWEEN OUR “One Verescence” is, in a way, our version of the
THREE PRODUCTION COUNTRIES (FRANCE, “cross-fertilization” system cherished by compa-
SPAIN AND USA). ny’s promoting learning and empowerment.
INTERVIEW
Born in the Glass Valley, Verescence has been MAXIMIZE THE SORTING OF GLASS IN
preserving and promoting its glassmaking know- CLUSTERS
LOCAL PRESENCE, how for over 120 years. A unique know-how that To minimize the environmental impact of our
GLOBAL STRENGTH activity while contributing to the dynamism of
Verescence has also been able to deploy in Spain
and the United States and which has ensured its our territories, Verescence has decided to set up
position today as the leading glassmaker in lux- its sorting activities at its manufacturing sites all
ury bottles worldwide. We believe that a sustain- over the world.
PRESERVING
EMPLOYMENT AT OUR SITES able company is a company that knows how to With this in mind, between 2017 and 2019 we
reconcile societal and economic performance in doubled the number of sorters at our main
order to have a positive impact on its employees, French site in Mers-les-Bains. In Spain, 100% of “Mega Verre was chosen by Verescence
to set up in its Mers-les-Bains plant to
customers and, more generally, all its stakeholders. sorting is now carried out at the La Granja site
boost sorting performance and reduce
SUSTAINABLE PROCUREMENT with two service providers based on the prem- lead times. This allows us to benefit
Our societal commitments -ACT FOR SOCIETY- ises. from constant volumes and thereby
are based on: our locations, the preservation of This virtuous clustering should enable us to ensure the sustainability of our sorting
activity, “ explains Christophe Gosmant,
our jobs, our responsible purchasing and busi- achieve our 2020 objective of 90% on-site sort-
Chairman and CEO of Mega Verre.
BUSINESS ETHICS ness ethics. Progress was made in 2018-2019 on ing. Verescence has already increased from 40%
these four major challenges and ambitious new in 2017 to over 80% in 2019.
objectives were integrated into our new strate-
gic plan: Verescence 2022.
80%
sorting of bottles carried out
in-house in 2018
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 AC T FO R SO C I E TY
PRESERVING EMPLOYMENT AT OUR SITES
Responsibility No. 1: the sustainability of our QUALIFYING COURSES VALORIZATION OF OUR TRADE of the world’s production of high-end bottles
company. It involves in particular the qualifi- Present in sometimes “disadvantaged” territo- We are active members of European and French and flasks comes from, Verescence participat-
cation of our employees and the promotion of ries, such as Sparta in the USA or Abbeville in associations such as FEVE (European Federation ed in a forum, the first of its kind, dedicated to
the glass and finishing trades. Raising the level France, Verescence is involved in the training of of glass packaging and glass tableware makers), the glass industry: WEV (Week-End Verrier). A
of training in the main employment areas where local populations. For example, 37 certificates the Fédération du Verre, Glass Valley, Cosmetic variety of trades, from glassmaking, molding,
Verescence operates is part of the equation. have been issued since 2016 in the form of a Valley and The Fragrance Foundation. foundry and finishing, to sorting. Objectives: to
Certificate of Professional Qualification (CPQ) or In 2018, with the collaboration of Glass Valley encourage vocations and bring candidates and
of Professional Knowledge and Skills (CléA). and Pôle emploi, in the Bresle Valley where 70% employers closer together.
FOCUS Industry Week
In 2019, we opened the doors of our
Mers-les-Bains plant to young high school
students during Industry Week to encour-
VERESCENCE SOMME: ADVANCE EACH TALENT WITH AN
age these young people to pursue a career
INDIVIDUALIZED TRAINING PROGRAM within our company and to promote the
entire range of technical professions in our
plants. Learn more
“Support
our talents
in qualifying
projects.” Sustainability Report
Publicizing our CSR through a report such
as the one published in 2018 contributes to
Verescence continues to run qualifying training courses with its partners. In 2018, our Abbeville our attractiveness as an employer. Almost
site in France celebrated its first CléA certificates. all the job interviews conducted in 2018-
“Beyond the practical skills mobilized on a daily basis by our teams, the ‘training’ section of 2019 showed that candidates had read the
their CV may lack substance. Which explains our desire to support them in qualifying projects. documentation and that our vision in this
Thus, at the Verescence Somme site, we were able to share the joy of a certain number of them area was a source of motivation for them.
to have obtained, in 2018 – for some, the 1st diploma of their lives! A certificate attesting to a
level of training validated by the French Ministry of Education and obtained while working at
Verescence. Whether it is a CPQ course resulting in a diploma valid in the world of industry,
or a CléA integrating a refresher course on the ‘fundamentals’, the passing candidates see
their individual employability improved”, notes Patrick Dartois, Human Resources Manager at
Verescence Somme.
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 AC T FO R SO C I E TY
SUSTAINABLE PROCUREMENT
CSR is one of the pillars of the purchasers’ func- A ROLE AS A SPRINGBOARD FOR OUR
tion at Verescence. Local procurement, training SUPPLIERS
of purchasers to find supply chains in line with Verescence relies on its suppliers to support the
our strategy, criteria for selecting our suppli- development of its activities and its different
ers and requirement for them to supply us with geographical areas. This has an environmental
innovation to complement our eco-design offers: and economic impact both for Verescence and
our responsible purchasing approach covers all its partners. Some examples:
these dimensions. • The environmental gains associated with sort-
ing as close as possible to the plants (less trans-
LOCAL PROCUREMENT, A KEY OBJECTIVE port, less landfill and wasted natural resources),
Our ambition is to conduct more than 95% of Verescence’s strategy -ACT FOR SOCIETY- cre-
our purchases locally in 2022 compared to 90% ates jobs that benefit its ecosystem.
in 2018. And in our sights: only select suppliers • In addition, we create value for the sup-
who share our interest in the environmental and pliers who support us in our interna-
social impact of the supply chain. tional development, which minimizes
Our glassmaking plant in Covington, Georgia.
our carbon footprint and therefore that of our
Our first step was to make 100% of our suppliers customers.
aware of our CSR approach. We now want our BUSINESS ETHICS
main suppliers (France, USA and Spain) to be
able to adhere to our CSR charter by 2020. To date, 100% of Verescence’s exposed popula- herent in the protection of private data on 100%
tions are trained in corruption risks, anti-com- of its sites.
Next step: 100% of Verescence sites will pur- petitive practices and information security. The With regard to the risks of corruption, anti-com-
chase exclusively from suppliers able to produce FOCUS GDPR (EU General Data Protection Regulation) petitive practices and information security, new
a Responsible Minerals Initiative (RMI) declara- has been in force since mid-2018. This new ob- training was provided through an e-learning
tion of compliance for gold and tin purchases. ligation has been added to the other texts with training cycle that covered all exposed employ-
which we strictly comply: the French Sapin2 law ees regardless of their workplace.
At the same time, in the quality audits of our VERESCENCE NORTH AMERICA on transparency and the fight against corrup-
suppliers, their CSR has represented 26% of the STRENGTHENS ITS ECOSYSTEM OF tion, the Foreign Corrupt Practices Act (FCPA), Accessible to all, the other component of the
overall score since 2017. LOCAL SUPPLIERS the UK Bribery Act, essentially. system includes a multi-topic alert procedure
(corruption, conflicts of interest, money laun-
CONCRETE ACTIONS dering and other kinds of mismanagement) cou-
To further virtuous co-development, Verescence encour-
The 2018-2019 period is marked by the estab- pled with the possibility of verifying third parties
aged the setting up in the USA of two of its European
lishment of a data register under the GDPR. The through an official international database, called
90%
lacquer suppliers in 2018-2019. The goal: to help them
associated GDPR policy is being finalized in mid- World-Check.
identify a business opportunity that will ensure the sus-
2019. In addition to bringing its sites in France
tainability of their local presence. What we have to gain:
of local purchases in 2018 and Spain into compliance with this European An external audit in 2018 enabled us to improve
an end to importing the lacquer used on our Sparta site.
regulation, Verescence is also in the process of our own risk awareness, challenge ourselves and
This approach has also been implemented with one of
implementing it, this time on its own initiative, refine our mapping. All our suppliers and poten-
our packaging suppliers.
across the Atlantic. The company firmly believes tial partners were subject to an update screening
that it can anticipate and manage the risks in- in 2018.
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 ECO SOLUTIONS
QUALITY OF SERVICE
AND COMPETITIVENESS
ECO SOLUTIONS In our luxury trade, the expected level of quali-
ty, the sophistication of products and therefore
INTERVIEWS
the multiplication of manufacturing steps can
lead to high levels of waste. Reducing our en-
vironmental impact consists first and foremost
in simplifying flows and better controlling our
industrial processes. Customer satisfaction and
the robustness of our industrial processes con-
tribute to our overall performance.
IMPROVING OUR PRODUCT QUALITY François-Xavier Colin
GLASS IS A UNIQUE MATERIAL THAT CAN In 2018, Verescence grew faster than expected, Supply Chain Director North America
BE RECYCLED AN INFINITE NUMBER OF falling below the 1% customer complaint rate.
“On Time - In Full” (OTIF) deliveries are
TIMES WITHOUT ANY DETERIORATION IN Process control, both in glassmaking and finish- a high expectation for our customers.
ITS PROPERTIES. IT IS OUR SOURCE OF ing, continued to improve: a 2% increase in effi- An OTIF of more than 95% in our US
INSPIRATION AND CREATIVITY. ciency at all our sites. This improvement in oper- zone is essential for customer satisfac-
ational excellence is accompanied by significant tion, but it also allows us to significantly
reduce additional transport and over-
We have long been convinced that the develop- investment in people and equipment. consumption of packaging, optimize
ment of eco-designed products and more en- The target for 2022 is a customer complaint rate stocks and reduce obsolete stocks.”
vironmentally-friendly processes is compatible of less than 0.5% and improved yields of 5% at
with the codes of luxury and beauty. It clearly all our sites.
QUALITY OF SERVICE
AND COMPETITIVENESS meets the demand for “extra soul” that new gen-
erations of consumers expect. AGILITY AND DIRECT FLOWS
Today, our customers are asking us for ever
Our objectives: greater agility to deal with the high volatility of
• To produce sustainably by reducing our scrap, the market. The sector is undergoing a major
OPTIMIZING THE
ENVIRONMENTAL IMPACT our energy and water consumption, by recycling transformation, impacted by the development
OF OUR PROCESSES
our waste while improving the working condi- of e-commerce, the globalization of demand,
Christophe Cuperlier
tions of our employees. the emergence of new brands and the growth of
Quality Director France
• To innovate to offer packaging that has less im- sales in Asia.
pact on the environment. In 2018, Verescence improved its service in a “Verescence has managed to reduce
INNOVATION AND customer complaints to below 1% for
ECO-DESIGN context of high load (91% of OTIF). We have also
0,78%
the entire group.
worked to reduce unnecessary steps in our flows
A sustainable control of our processes
to shorten our delivery times while reducing our allows us to satisfy our customers, as
inventories. Our ambition for 2022 is to be able well as to reduce our waste.”
customer claim rate in 2018 to offer our customers an OTIF of more than 97%
while reducing our lead time by at least 3 weeks.
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 ECO SOLUTIONS
OPTIMIZING THE ENVIRONMENTAL
IMPACT OF OUR PROCESSES
Producing while controlling energy, water and CO2 EMISSIONS WATER
raw material consumption, with lower CO2 emis- Carbon dioxide emissions decreased by 1.96% We are working to optimize the water cycle, raising awareness among our customers and of-
sions and waste, is the shared ambition of each between 2017 and 2018, a reduction of over maximize wastewater treatment, and reduce our fering alternative solutions. After Spain and the
of our sites. A key element of our competitive- 4,722 metric tons in the CO2 discharged into the consumption. Each site is autonomous with re- USA, our Verescence Orne site has completely
ness, the tangible reduction of our environmen- atmosphere. The operation of our largest fur- gard to carrying out an exhaustive monthly water eliminated the use of solvent-based paints.
tal impact was top on the cards in 2018. With nace rebuilt in our Mers-les-Bains plant in 2017 consumption assessment by detailing the quan-
clear ambitions to remain exemplary by 2022. contributed significantly to this by allowing us to tities of water withdrawn, recycled for industrial
substitute fuel oil with much less emissive gas. use and discharged. This data collection allows
ENERGY Overall, our fuel consumption for the group was us to diagnose our consumption performance.
In 2018, we continued the modernization of our reduced by more than 75% per ton of glass pro- In 2018, for example, the La Granja site reduced
furnaces. A latest-generation furnace was com- duced between 2017 and 2018. Our 2022 objec- its water consumption by 20% by optimizing INTERVIEW
missioned in Spain in October 2018 and is show- tive is to reduce our CO2 emissions to 0.9 met- the rules for filling its retention basin and elimi-
ing a reduction in gas consumption of around ric tons per ton of glass drawn, a 25% decrease nating all unnecessary consumption. This glass-
10% per year. And this summer 2019, we will compared to 2016. making site currently consumes less than 1.7m3
thoroughly modernize our American furnace. of water per ton of glass drawn: this is the best
We are therefore continuing to renew our pro- WASTE performance observed in the Verescence group.
duction facilities and we are ultimately commit- The objective is to recover 97% of our waste by Numerous projects are in progress: converting
ted to reducing our overall energy consumption 2022. By focusing on mapping our waste, we Mers-les-Bains into a so-called “dry” plant, by
while increasing our production capacity. will continue to reduce it and increase its val- collecting rainwater and treating wastewater. In
We have also launched the ISO 50001 certifica- ue. Thus, our Verescence Orne and Verescence 2018, the group succeeded in reducing its water Javier Arenal
tion project (energy management reference sys- Somme sites have together managed to reduce consumption by 20%, from 4m3 of water per ton EHS Manager Spain
tem) at all our sites by 2020. Our largest glass the weight of their lacquering sludge by 40% of glass drawn to 3.2m3. Our overall objective for
“Our Spanish production site is located
plant in Mers-les-Bains is already certified. by implementing a pressing process to recover 2022: 2.5m3 of water consumed per ton of glass
in the municipality of La Granja de San
wastewater for reuse in the production process. drawn, i.e. -55% compared to 2016. Ildefonso in Castile and León, declared
In 2018, the Verescence group improved its per- a biosphere reserve by UNESCO in 2013.
centage of reused waste by +2%, for a total of SOLVENTS (VOLATILE ORGANIC Priority is therefore given to the safety
COMPOUNDS) and preservation of this protected eco-
85.9% of recovered waste.
system. In 2018, our water consumption
Verescence was a pioneer 10 years ago in the reduction project enabled us to reduce
development of “water-soluble” lacquers. Our our water consumption per ton of glass
intention is now to eliminate the use of sol- drawn by 20%.”
vent-based paints by 2019. To this end, we are
- 4,722 t 85,9% - 20% Iso 50001
CO2 emissions in 2018 waste recovered in 2018 water consumption in 2018 Mers-les-Bains site certified in 2019
32 33\ BACK TO CONTENTS
S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 ECO SOLUTIONS
PROMOTION & DIFFUSION OF ECO-DESIGN IN A TOOL FOR MEASURING ECOLOGICAL
THE WORLD OF LUXURY GOODS IMPACT: OUR LCA
In our ecosystem, rallying to the ecological cause We developed a life cycle analysis (LCA) tool
is still a difficult exercise: for us and sometimes with EVEA in 2017 and are now using it in our
also for our customers in their own companies. developments to guide our customers towards
Hence our involvement, for educational and ex- more eco-responsible offers.
emplary purposes, in conferences, forums and
inter-professional initiatives, such as, in 2018- This tool takes into consideration the three stag-
2019: es of the life cycle of glassware production: the
ecological impact of raw materials, manufactur-
• The presentation of our partnership with ing (including packaging), finishing and trans-
Bvlgari to create Man Wood Essence in Verre port.
Infini® NEO, during the PCD Paris 2019 exhi-
bition; With this scientifically robust tool, based on the
• Our testimony on the compatibility of the principles of the international standards ISO
luxury packaging and sustainable develop- 14040 and ISO 14044, our customers have ac-
ment with Guerlain during the Cosmétiquemag cess to decision support and ipso facto, argu-
conference, the Innovation Fragrance Summit ments that are not tainted with “greenwashing”
2018, and the Luxe Pack Monaco 2018; for their communication.
• Our Upcycled project, in 2018, with the
perfumer Givaudan. In another way, it is proof We want to go even further in 2019 and devel-
perfect of our strength of conviction and our op the first tool for analyzing the recyclability of
potential in this area. Exemplary in more than glass (glass is 100% recyclable but some finish-
INNOVATION AND ECO-DESIGN one respect: it includes the finishing of mate- ing touches can hinder its recycling).
rials and materials that are still rejected, and
Developing eco-solutions represents an excep- REDUCE, REUSE, RECYCLE: OUR ECO-DESIGN the eco-design of content.
tional opportunity: an opportunity to reinvent PROPOSALS THAT INSPIRE OUR CUSTOMERS
our business and inject it with new, more cre- Recycled material (glass recovered from our pro-
ative and sustainable energy. duction sites, known as PIR, or post-consumer,
known as PCR), glass weight reduction, refillabil-
Our goal for tomorrow: to push back the current ity, “clean” finishes, etc. The eco-solutions that
limits of glass to propose alternatives to plastic inspire our eco-responsible offers are varied and
that is not easily recyclable. To respond to this can be combined. We advise our customers using
trend of “Glassification,” to the desire of our our LCA (Life Cycle Analysis) software and very
customers to “de-plasticize” their beauty pack- soon via a recyclability index of our products.
aging, Verescence is studying new R&D oppor-
tunities, with the firm intention of remaining a
pioneer in eco-designed offers in all high-end
beauty segments, including make-up.
Our Life Cycle
Analysis tool.
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 ECO SOLUTIONS
OUR ECO-INNOVATIONS glassmaking know-how and exper-
tise in high-end recycled glass. The
FOR SUSTAINABLE production of Henry Rose Verre Infini®
NEO bottles has reduced the carbon
footprint by 6% and water consump-
LUXURY tion by 7%.
GUERLAIN / ABEILLE ROYALE
LIGHTWEIGHT VERRE INFINI® NEO
UPCYCLED, THE FIRST 100% After the weight reduction of the
ECO-DESIGNED BOTTLE Orchidée Impériale jar in 2015, Guerlain
Upcycled is a lightweight glass bottle decided to entrust Verescence with
concept, decorated with eco-designed lightening its “Abeille Royale” day and
materials, with a glass cap, connected night care products by using Verre
to facilitate access to traceability data Infini® NEO (incorporating 90% of
and containing juice made by Givaudan cullet from recycling). I.e., a contain-
from apple waste. In other words, Up- er that we manufactured with a 44%
cycled is the first fragrance with such reduction in carbon footprint over one
an impressive eco-design and trace- year (approximately 565 tons less CO2
ability. It is the result of an intersectoral emissions) and a 42% reduction in
initiative presented to the Luxe Pack water consumption.
Monaco jury at the end of 2018. This “REFILLABILITY”, A PROMISING
bottle was offered to our customers to APPROACH
BVLGARI TO CREATE MAN WOOD
make them aware of the possibilities of Another axis of eco-design: the pos-
ESSENCE IN VERRE INFINI® NEO,
eco-design. sibility of refilling our bottles. With
DURING THE PCD PARIS 2019
EXHIBITION this in mind, Verescence was the first
Bvlgari has chosen our premium recy- glassmaker to offer a refillable care jar,
cled glass, Verre Infini® NEO, equipped with a glass cup that can also
composed of 90% recycled glass, to be replaced to accommodate a wide
make the bottles for its new Bvlgari range of treatments. This pure, neutral,
Man Wood Essence eau de parfum. The waterproof material is compatible with
bottle contains 25% post-consumer a wide range of formulas.
glass (PCR), 65% internal cullet (PIR)
and only 10% raw materials, for a total
of 90% recycled materials. From the
2018 volumes, this has made it possible HENRY ROSE / MICHELLE PFEIFFER
to reduce the carbon footprint by 7% VERRE INFINI® NEO
(- 174 tons of CO2, the equivalent of For the bottle of her new perfume
51 round-the-world trips by car) and collection, named Henry Rose, Mi-
water consumption by 7%. chelle Pfeiffer called on Verescence’s
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 ECO SOLUTIONS
SHARED PERSPECTIVES
ON ECO-DESIGN BETWEEN
VERESCENCE & GUERLAIN
VERESCENCE AND MAISON GUERLAIN HAVE A LONG-STANDING RELATIONSHIP WITH SAMSARA
THAT BEGAN IN THE 1980s. MORE RECENTLY, THANKS TO A CONVERGENCE OF VIEWS AT THE
HIGHEST LEVEL - BETWEEN CEO LAURENT BOILLOT FOR GUERLAIN AND THOMAS RIOU FOR
VERESCENCE - THE PARTNERSHIP HAS DEEPENED AROUND RESPONSIBLE PROCUREMENT AND ECO-
DESIGN. EXPLANATIONS BY SANDRINE SOMMER, DIRECTOR OF SUSTAINABLE DEVELOPMENT AT
GUERLAIN, AND SAMUEL JOACHIM, DIRECTOR OF INNOVATION AND DEVELOPMENT AT VERESCENCE.
Sandrine Sommer: Guerlain and Verescence are our customers, a new, unexpected satisfaction:
pioneers in eco-solutions in our sector. Our dis- they no longer hesitate to carry it in their bags
The new Abeille Royale jar is made of lightweight and recycled glass.
cussions on eco-design since the signing of our when they have to travel. The entire range has
charter for responsible procurement have made been reviewed; the exercise has now been applied tion about the container of our skincare prod- they place in us allow us to take real effective
it possible to first of all realize our project to “re- to the Abeille Royale day and night care products, ucts, via our Bee Respect platform, open to the action. This is also very motivating for our R&D
design” one of our flagship products, one of the which will be launched in August 2019. By taking public since March 2019. “From flowers to bot- teams. Trust is mission critical for us to progress
most impacting: the Orchidée Impériale skincare eco-design a step further, with the choice of Verre tle”, it gives an overview of the product cycle. and eco-innovate!
jar. You can easily imagine the nearly blanket dis- Infini® NEO. This is one more step in positioning the luxury
belief we were met with then when we said we sector on the path to sustainable development. Sandrine Sommer: The co-creation between
wanted to take up the challenge of modifying one Samuel Joachim: Verescence was the pioneer in Our common understanding on this topic has Guerlain and Verescence is fruitful!
of our best sellers, and this, against the current of the implementation of eco-design solutions by led me to invite Verescence to participate in the
the luxury codes of the time since the goal was to
make it even more prestigious by reducing it. Well
our idea paid off!
developing a post-consumer cullet glass in 2008:
Verre Infini®, then more recently Verre Infini® NEO
Bee Committee (an ethics committee created in
2018 involving external stakeholders), which I 2006
composed of 90% recycled glass (65% post-indus- surround myself with to advance this awareness
trial cullet and 25% post-consumer cullet). and the development of concrete solutions. 1st case of Orchidée Impériale
Samuel Joachim: Our life cycle analyses have
2015
shown that glass mass is a very effective lever in Samuel Joachim: We also had the privilege of
reducing the environmental impact of a product. “We have taken hosting the Guerlain Sustainable Development
We have therefore tried to reduce it while pre-
serving the aesthetic qualities and mechanical re-
eco-design a step further Committee, which was held at our production
site in Mers-Les-Bains in December 2018. lightening of the Orchidée Impériale jars
sistance of the jar. The environmental benefits as with the choice of Verre (-62% in weight)
a result: - 62% CO2, fewer raw materials collected Sandrine Sommer: A symbolic, inspiring place
for a clean and luxurious jar. Infini® NEO”. when linking luxury and sustainable develop-
ment.
2019
Sandrine Sommer: Same capacity, same Sandrine Sommer: Alongside Guerlain,
launch of a lightweight jar made of
price but less visibility in store! And yet, suc- Verescence is playing the game of transparency Samuel Joachim: The presence of Guerlain teams Verre Infini® NEO for Abeille Royale
cess was achieved. With, on the part of right down to traceability by providing informa- at the heart of our industrial site and the trust (-44% CO2 and -42% water)
38 39\ BACK TO CONTENTS
S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
APPENDICES
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S U S TA I N A B I L I T Y R E P O R T 2 0 1 8 - 2 0 1 9 GLASS MADE TO LAST
CSR DASHBOARD AND 2022 OBJECTIVES
VERESCENCE MONITORS ITS SUSTAINABLE DEVELOPMENT PERFORMANCE AND HAS SET AMBITIOUS OBJECTIVES FOR 2022.
The table below gives a brief overview of the group’s progress with respect to each of the three pillars of the «GLASS MADE TO LAST» program.
Details of the figures and progress with respect to each commitment are given in the main body of this report.1
ACHIEVED OBJECTIVES
SDGs PILLAR THEME KPI UNIT
2016 2017 2018 2019 2022
HEALTH AND SAFETY Lost time accident frequency rate (TF1) Rate 6,31 3,22 2,60 < 2,5 70%
PEOPLE FIRST SKILLS AND CAREERS
Career path deployment rate % 33% 50% 50% 83% 100%
Percentage of female managers % 31% 30% 29% 32% > 35%
DIVERSITY
Percentage of female recruits % 29% 41% 41% 47% 50%
LOCAL PRESENCE, GLOBAL STRENGTH Local purchasing vs. Purchasing volume % 84% 85% 90% 90% 95 %
Cumulative
PRESERVING EMPLOYMENT AT OUR SITES Number of CQP/CléA certificates issued 14 26 37 29 40
number
Number of suppliers that have signed the CSR Charter
ACT FOR SOCIETY SUSTAINABLE PROCUREMENT vs. Number of suppliers listed on the Verescence CSR1 panel % 0% 0% 60% 100% 100%
(suppliers with a significant effect on Verescence's CSR impact)
At-risk employees trained and qualified on corruption risks,
BUSINESS ETHICS % 30% 80% 100% 100% 100%
anti-competitive practices and information security vs. Total workforce
Customer claim rate % 1,43% 1% 0,78% 0,8% < 0,5%
QUALITY OF SERVICE AND COMPETITIVENESS
On Time In Full delivery rate (OTIF) % 88% 90% 91% > 94% > 97%
Annual change in the number of bottles made using Verre Infini® NEO % -30% +150% +40% +50% +50%
INNOVATION AND ECO-DESIGN
per year per year
Transformation rate of offers with LCA into eco-designed products² % - - 43% 50% 50%
ECO SOLUTIONS
CO2 emissions (Scope 1: Direct GHG; Scope 2: Energy Indirect GHG) t/tg* 1,2 1,16 1,14 1 0,9
OPTIMIZING THE ENVIRONMENTAL Water consumption m3/tg* 5,51 4,02 3,19 3,1 2,5
IMPACT OF OUR PROCESSES
Waste recovery rate % 81,8% 84,5% 85,9% 92% 97%
*
/tg = per metric ton of glass produced
1
Data from 2016 to 2018 have been updated (vs. 2017 Sustainability Report) following the sale of our Brazilian subsidiary in 2018. 2
Creation of the LCA software in 2017. Data collected from the year 2018.
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