2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle

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2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Delivery Program + Operational Plan

                                      2018–2022
2018/19
Our Budget

Newcastle 2030
2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Contents
                                                                       Message from the Lord Mayor                  2

                                                                       Message from the Chief Executive Officer     2

Acknowledgment                                                         Introduction                                 3

Newcastle City Council acknowledges the traditional country            Who We Are                                   5
of the Awabakal and Worimi peoples. We recognise and respect
                                                                       Our Vision and Values                       9
their cultural heritage, beliefs and continuing relationship with
the land, and that they are the proud survivors of more than two       Our Funding Summary                         11
hundred years of dispossession. Council reiterates its commitment
                                                                       Financial Overview                          12
to addressing disadvantages and attaining justice for Aboriginal and
Torres Strait Islander peoples of this community.                      Our Plan                                    13

                                                                       Integrated Planning & Reporting Framework   14

                                                                       How to Read Our Plan                        15

                                                                       Community Engagement                        17

                                                                       Our Strategic Directions                    19

                                                                       Integrated and Accessible Transport         21

                                                                       Protected Environment                       25

                                                                       Vibrant, Safe and Active Public Places      29

                                                                       Inclusive Community                         33

                                                                       Liveable Built Environment                  37

                                                                       Smart and Innovative                        41

                                                                       Open and Collaborative Leadership           45

                                                                       Annual Budget                               52

                                                                       Financial Management                        52

                                                                       Works Program 2018/19                       55

                                                                       Four Year Financials                        61
Enquiries
                                                                       Special Rate Variations                     63
For information about the
Delivery Program + Operational Plan, contact:                          2012 Special Rate Variation                 63
Corporate Strategist
                                                                       2015 Special Rate Variation                 63
Newcastle City Council
                                                                       Rate Information                            64

Published by                                                           Revenue Policy                              72
Newcastle City Council
PO Box 489, Newcastle NSW 2300                                         Long Term Financial Plan                    76
Phone 4974 2000 Fax 4974 2222                                          Asset Management Strategy                   83
mail@ncc.nsw.gov.au
newcastle.nsw.gov.au                                                   Workforce Management Plan                   86

                                                                       Get Involved                                94
2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Message from the
                         Lord Mayor, Nuatali Nelmes
                                                                                Message from the Chief Executive
                         As Newcastle transforms this budget continues
                                                                                Officer, Jeremy Bath
                         our ambitious works program with a record
                         $100million to be spent on our city in 2018/19.        The adoption of this year’s delivery program fittingly
                                                                                coincides with Newcastle City Council’s new
                         We have turned around the city’s finances,
                                                                                organisational structure.
                         while more than doubling our investment in
                         infrastructure. We are committed to restoring          This new structure has been put in place with a desire
                         trust, collaborative leadership and delivering         to better serve the community and our colleagues - to
                         our vision through sound financial management          make our delivery of services easier, more efficient and
                         while protecting and improving services.               more effective.

                         Importantly, our spending priorities match             Financial sustainability is one of the foundations of
                         the needs and desires of our community. This           good local government.
                         includes more than $23.5million on roads               This program will guide us over the next 12 months
                         and footpaths, $24.8million on buildings,              and beyond to help maintain our strong financial
                         structures and places and $8.1million                  position. The income and spending outlined within
                         implementing our Smart City Strategy.                  will allow us to provide the many essential services
                                                                                expected of local government.
                         We’ll deliver a project to integrate digital
                         technology in vehicles and infrastructure, construct   The 2018/19 budget reveals the diversity of our
                         a 5MW Solar Farm, build new cycleways, start           responsibilities across Newcastle.
                         building the Tyrrell Street Bridge in Wallsend as
                                                                                From maintaining historic facilities like the Civic
                         part of our flood mitigation works and continue the
                                                                                Theatre to creating a smarter, more liveable city, this
                         local centre upgrades in Carrington and Wallsend.
                                                                                year is going to be an impressive one.
                         I’m pleased to say we expect to operate in surplus
                                                                                And with an asset portfolio worth more than
                         again for the fourth consecutive financial year.
                                                                                $1.4 billion, it’s no surprise that 40 per cent of
                         This means we remain in a position where               our spending goes towards maintaining our roads,
                                                                                footpaths and facilities.
Newcastle City Council

                         we can not only continue to maintain the
                         city’s assets, but also respond to the challenges      Smaller but no less important amounts are spent
                         of preserving the city’s culture and heritage,         elsewhere. The role of this delivery program is to
                         while shaping a bright, new future.                    ensure every dollar is spent wisely.

                         Nuatali Nelmes                                         Jeremy Bath
                         Lord Mayor of Newcastle                                CEO
   1                                                                                                     Delivery Program + Operational Plan 2018/19 2
2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Introduction
                         Introduction

                                                                         Newcastle
                                             NSW
                                                                                                                        Newcastle

                         Our People                                                                          Our City

                         Population

                           160,919                   Newcastle                                                 62,909                               Total number of residential houses

                           7,861,100                             NSW       Newcastle                           12,129           Total number of businesses
                                                                           34.5%

                         Aboriginal population
                                                                                                  Renting
                           3.5%            Newcastle
                                                                                                               187km2                                                           Total land area
                           2.9%           NSW
                                                                           30.3%                               804km                                          Length of roads
                                                                           NSW
                                                                                                                81km          Length of creeks
                         Born overseas

                           13.9%               Newcastle

                           27.6%                      NSW

                                                                                                                    6      Main beaches

                         Median age                                                                                 7      Ocean baths and aquatic centres
                                                                       Newcastle
                           37                  Newcastle
                                                                       78.4%                                      236              Sporting facilities

                           37.9                NSW
Newcastle City Council

                                                                       Households with internet connection

                         Average household size                        78.2%
                                                                       NSW                                    102,919                                                              Established trees
                           2.36          Newcastle
                                                                                                                   82         Bushland parcels
                           2.61          NSW

   3                                                                                                                                                                                 Delivery Program + Operational Plan 2018/19 4
2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
The Administration

                         Who We Are
                                                                                                                         Chief Executive Officer
                                                                                                                         Executive Office
                         Newcastle City            The Administration                                                    Jeremy Bath
                         Council is one Council
                         with to parts, but        The administration is organised into five groups, each with a range   CEO’s Office
                         one shared voice:         of responsibilities.

                         The elected Council and   The Chief Executive Officer (CEO) leads the administrative arm
                                                   of Newcastle City Council and is responsible for the efficient and
                         The administration.                                                                             Planning &         Strategy &          People           Infrastructure          City Wide
                                                   effective operation of the business and ensuring that the decisions
                                                                                                                         Governance         Engagement          & Culture        & Property              Services
                                                   of Council are implemented.

                                                   The CEO reports to the full elected Council.
                                                                                                                         Finance
                                                                                                                                            Information         Organisational   Depot
                                                                                                                         (Chief Financial                                                                Art Gallery
                                                                                                                                            Technology          Development      Operations
                                                                                                                         Officer)
                                                   Elected Council
                                                   Twelve councillors and a popularly elected Lord Mayor make up                            Major Events &                       Assets
                                                                                                                         Legal                                  HR Operations                            Museum
                                                   the elected body of Newcastle City Council. The Newcastle Local                          Corporate Affairs                    & Projects
                                                   Government Area (LGA) is divided into four wards, with each
                                                   ward represented by three councillors who are elected
                                                                                                                                            Corporate                            Civil
                                                   for a four year term.                                                 Regulatory                             WHS & Injury
                                                                                                                                            & Community                          Construction            Civic Services
                                                                                                                         & Assessment                           Management
                                                                                                                                            Planning                             & Maintenance
                                                   Under the Local Government Act 1993, councillors have
                                                   a responsibility to:
                                                                                                                                                                Training         Property                Libraries
                                                   Participate in the determination of the budget                                                              & Learning       & Facilities            & Learning

                                                    lay a key role in the creation and review of Council policies,
                                                   P
                                                   objectives and criteria relating to the regulatory functions, and                                                                                     Customer
                                                                                                                                                                Payroll
                                                                                                                                                                                                         Service
                                                   Review Council’s performance and the delivery of services,
                                                   management plans and revenue policies.

                                                                                                                                                                                                         Waste Services
Newcastle City Council

                                                                                                                                                                                                         Parks
                                                                                                                                                                                                         & Recreation

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2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Elected Council 2018/19

                                                                                                                           Ward 1                               Ward 2                                 Ward 3                                          Ward 4
                                                                                                                           Bar Beach, Carrington,               Adamstown,                             Georgetown,                                     Beresfield,
                                                                                                                           Cooks Hill, Islington,               Adamstown                              Jesmond, Kotara,                                Birmingham
                                                                                                                           Maryville, Mayfield,                 Heights,                               Lambton, New                                    Gardens, Black
                                                                                                                           Mayfield East,                       Broadmeadow,                           Lambton, New                                    Hill, Callaghan,
                                                                                                                           Mayfield West,                       Hamilton, Hamilton                     Lambton Heights,                                Elermore Vale,
                                                                                                                           Newcastle, Newcastle                 East, Hamilton                         North Lambton,                                  Fletcher, Hexham,
                         Cr Nuatali Nelmes         Cr Emma White               Cr John MacKenzie   Cr John Church          East, Newcastle West,                South, Hamilton                        Wallsend (part)                                 Lenaghan,
                         Lord Mayor (Labor)        (Labor)                     (Greens)            (Independent)           Stockton, The Hill,                  North, Merewether,                     Waratah, Waratah                                Maryland,
                                                                                                                           The Junction (part),                 Merewether                             West                                            Minmi, Rankin
                                                                                                                           Tighes Hill, Warabrook,              Heights,                                                                               Park, Sandgate,
                                                                                                                           Wickham                              The Junction (part)                                                                    Shortland, Tarro,
                                                                                                                                                                                                                                                       Wallsend (Part)

                                                   Cr Carol Duncan             Cr Kath Elliott     Cr Brad Luke
                                                   (Labor)                     (Independent)       (Liberal)

                                                                                                                                                                        Hexham

                                                                                                                                             Ward 4
                                                                                                                                                                                                          Kooragang Island

                                                   Cr Declan Clausen           Cr Andrea Rufo      Cr Peta Winney-Baartz

                                                                                                                                                                                                                                                       Hunte
                                                                                                                                                                                     Sandgate
                                                   Deputy Lord Mayor (Labor)   (Independent)       (Labor)

                                                                                                                                                                                                                                                        r Rive
                                                                                                                                                                         Shortland
                                                                                                                                                        Maryland

                                                                                                                                                                                                                                                          r
                                                                                                                                        Fletcher
                                                                                                                                Minmi                                                         Warabrook

                                                                                                                                                                                                              Ward 1
                                                                                                                                                                          Jesmond
                                                                                                                                                     Wallsend
                                                                                                                                                                                                    Waratah         Tighes Hill
                                                                                                                                                                                          Lambton
                                                                                                                                                                                                                                  Carrington

                                                                                                                                                                                 Ward 3
                                                                                                                                                                                                                      Islington                      Stockton

                                                                                                                                                         Elemore Vale
                                                                                                                                                                                                                  Hamilton

                                                                                                                                                                                                      Broadmeadow                Wickham
                                                                                                                                                                                     NewLambton                                                  Newcastle
                                                                                                                                                                                                                     Hamilton East

                                                                                                                                                                                                          Ward 2
Newcastle City Council

                                                                                                                                                                                                                                        Cooks Hill

                                                   Cr Jason Dunn               Cr Matthew Byrne    Cr Allan Robinson                                                                                  Adamstown
                                                   (Labor)                     (Labor)             (Independent)                                                                 Kotara                        Merewether

   7                                                                                                                                                                                                                                           Delivery Program + Operational Plan 2018/19 8
2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Balance Scorecard

                         Our Vision                                                    Council’s mission and values are represented
                                                                                       by this pyramid to show that our people are
                                                                                       our foundation and with strong financial
                                                                                                                                      To make sure Newcastle City Council
                                                                                                                                      is in the best position to meet the

                         and Values
                                                                                       sustainability and internal process we         community priorities and be a smart city,
                                                                                       have an organisation proud to deliver
                                                                                       services valued by our community.              we also need to be a smart organisation

                                                                                                                                       Our outcomes for                           Our measures for
                                                                                                                                       financial sustainability                   financial sustainability
                                                                                                                                       Maintain a net operating surplus           Key financial metrics that are
                                                                                                                                                                                  used to evaluate Council’s
                                                                                                                                       Renew and maintain assets                  overall financial health
                                                                                                                                       within a sustainable range
                                                                                                                                                                                  Key metrics that are used to
                                         Proud to deliver services                                                                                                                evaluate Council’s overall asset
                                        valued by our community             Mission                                                                                               renewal and maintenance condition

                                                                                                                                       Our outcomes for                           Our measures for
                                  To be a smart city and
                                 a smart organisation                        Vision                                                    internal process                           internal process
                                                                                                                                       Develop a culture of good governance       Evidence that consultation has
                                                                                                                                       and across Council collaboration           taken place reported in six monthly
                                                                                                                                                                                  report and annual report
                           Cooperation, Respect,                                                                                       Engage with the Newcastle
                          Excellence & Wellbeing                             Values                                                    community on projects and programs         Improve customer satisfaction
                                                                                                                                                                                  scores in the Customer Service
                                                                                                                                       that have a high level of impact on
                                                                                                                                       the community                              Survey

                                                                                                                                       Provide better and more efficient
                                                                                                                                       services to our customers through
                                                                Community priorities                                                   increased customer service

                                                                                                                                       Our outcomes for people,                   Our measures for people,
                                                                                                                                       learning and innovation
                                                                     Financial sustainability                                                                                     learning and innovation
                                                                                                                                       Attract and retain a high quality,         Continued participation in
                                                                                                                                       committed workforce                        programs that develop a
                                                                                                                                                                                  sustainable culture in leaders,
                                                                        Internal process                                               Invest in the capabilities of our people   people, teams and our organisation

                                                                                                                                       Facilitate a culture of Cooperation,       Mentoring programs implemented
Newcastle City Council

                                                                                                                                       Respect, Excellence & Wellbeing            across key diversity groups

                                                           People, learning and innovation                                             Plan for our future workforce needs        Reduction in sick leave and injury
                                                                                                                                                                                  rate per annum
                                                                                                                                       Continue to develop our safety culture

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2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Financial Overview                                                                                  Where we are now

                                                                                                                                                                                                            3%          3%
                                                                                                                                                                                                        Interest        Other

                         Our Funding
                                                                                                                                                                                                                        revenue

                                                                                                                                                                    User
                                                                                                                                                                    charges                                                               6%

                         Summary
                                                                                                                                                                    & fees                                                                Grants &
                                                                                                                                                                                                                                          contributions
                                                                                                                                                                    28%                                                                   - Operating
                                                                                                                                                                                                   Source of Funds
                                                                                                                                                                                                         2018/19
                                                                                                                                                                    60%
                                                                                                                                                                    Rates &
                                                                                                                                                                    annual charges

                                                                       People & culture
                                                                       Looking after             Managing our waste
                                                                       our staff
                                                                                                 Landfill, resource recovery,                                                                  2%          38%
                                                                                                 collection and education                                                             Net loss from        Employee
                                         Governance                                                                                                                               disposal of assets       costs
                                     Finance, legal and
                                        regulatory and
                                           assessment
                                                                              $2
                                                                                                                                                                   Other operating
                                                                 $8                             $15                                                                expenses

                         Maintaining                                                                                        Cultural facilities                    18%
                         our facilities                                                                                     Libraries, Civic Theatre
                         Community halls
                                                                                                                            and Museum and                          15%                                Use of Funds
                                                                                                                            Fort Scratchley                         Depreciation                         2018/19
                                                      $10                                                   $9
                         and buildings,
                                                                                                                                                                    & amortisation
                         administration                              For every $100                                                                                                                                                       Borrowing
                         buildings and                                                                                                                                                                                                    costs
                         revitalising our city                   Newcastle City Council                                                                                                                                                    1%
                         Looking after                            spends the following                                      Maintaining our
                                                                                                                            roads and footpaths                     26%
                         our environment
                                                          $11         breakdown:                            $23             Road maintenance,
                                                                                                                                                                    Materials
                         Environment,                                                                                                                               & contracts
                         stormwater and                                                                                     civil and infrastructure
                         city greening                                                                                      planning
                                                                                                                                                                                                              23%
                                                                                                                                                                    Liveable Built                            Integrated and

                                    Strategy &
                                                                 $11                             $3                Engaging and serving
                                                                                                                                                                    Environment
                                                                                                                                                                    10%
                                                                                                                                                                                                              Accessible Transport

                                    Smart City
                                    Corporate and community
                                                                              $8                                   our community
                                                                                                                   Customer service,
                                    planning, economic                                                             communications and
                                                                                                                                                                    10%
                                    development and smart city                                                     engagement                                       Smart and
                                                                                                                                                                    Innovative
                                                                        Recreation                                                                                                                   Expenditure
                                                                                                                                                                    Open and
                                                                        Parks, recreation, sports
                                                                                                                                                                    Collaborative
                                                                                                                                                                                                          by                             25%
                                                                        facilities, pools and beaches                                                                                             Strategic Direction                    Protected
                                                                                                                                                                    Leadership
                                                                                                                                                                                                                                         Environment
                                                                                                                                                                    13%
Newcastle City Council

                                                                                                                                                                    10%
                                                                                                                                                                    Inclusive Community

                                                                                                                                                                    9%
                                                                                                                                                                    Vibrant, Safe and
                                                                                                                                                                    Active Public Places

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2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
Integrated Planning & Reporting Framework

                         Our Plan
                         Newcastle City Council’s Delivery Program and                  What makes up                                                      State and
                         Operational Plan for the first time will be combined           Our Budget?                                                         regional
                         to show a more integrated approach and be known as                                                                                  plans
                         Our Budget.
                                                                                        Delivery Program
                         Our Budget sets out Council’s objectives for the next
                         four years and outlines our planned actions and projects       Council’s Delivery Program is
                         for 2018/19. This is our response to the Newcastle 2030        a four year plan that covers the
                         Community Strategic Plan and Council’s commitment              term of our elected Council.                                      Community
                         to our community on what we will do.                           To create our Delivery Program,                                  Strategic Plan
                                                                                                                                                            10+ years
                                                                                        we looked at the CSP and asked
                         Our Budget forms part of the Integrated Planning and           what we can achieve over the
                         Reporting (IP&R) Framework, refer to the diagram on            next four years to bring us                                                         Resourcing Strategy
                         the right. This document outlines actions and objectives       closer to the community’s                                         Supporting        Long Term
                         Council will undertake to achieve the strategies outlined in   vision and priorities.                                             strategy         Financial Planning
                         the Newcastle 2030 Community Strategic Plan (CSP).                                                                               documents
                                                                                                                                                                            Workforce Management
                                                                                                                                                                            Planning
                                                                                        Operational Plan                         Community
                                                                                                                                                                            Asset Management
                                                                                                                                 Engagement
                                                                                                                                                          Our Budget        Planning
                                                                                        Council’s 2018/19 Operational                                    Delivery Program
                                                                                        Plan outlines the actions and                                         4 years
                                                                                        projects that will be undertaken                                 Operational Plan
                                                                                        for each four year objective and                                     1 year
                                                                                        determines who has primary
                                                                                        responsibility.

                                                                                                                                                                                Perpetual
                                                                                                                                                                               monitoring
                                                                                        Resourcing Strategies                                                                  and review

                                                                                        The resourcing strategies
                                                                                        provide Council with important
                                                                                                                                                         Annual Report
                                                                                        information about our current
                                                                                        resources and shows our                                        End of Term Report
                                                                                        consideration of the staff, assets                                   4 years

                                                                                        and money required to deliver
                                                                                        the four year objectives and
                                                                                        annual actions and projects.
Newcastle City Council

   13                                                                                                                                                                           Delivery Program + Operational Plan 2018/19 14
2018/19 Our Budget Newcastle 2030 - Delivery Program + Operational Plan - City of Newcastle
How to read our Plan

                         This diagram explains the key                                                      CSP - Strategic Directions                                                     Relevant Council Services                                                               Supporting Documents
                         headings and terminology used in
                                                                                                            The Delivery Program and                                                       This section highlights the services                                                    Council has a range of documents
                         the following pages of this Plan.
                                                                                                            Operational Plan is structured                                                 that will be responsible for delivering                                                 that provide more detail in
                                                                                                            around the community’s strategic                                               against the strategic direction.                                                        the delivery of each strategic
                                                                                                            directions which were rated as high                                                                                                                                    direction. These documents
                                                                                                            importance following an extensive                                                                                                                                      have been informed by targeted
                                                                                                            community engagement.                                                                                                                                                  community engagement undertaken
                                                                                                                                                                                                                                                                                   during their development.

                                                                       Inclusive
                                                                                                                                                                                                                                                                                     Our measures:
                                                                                                                                                                                               Council’s services that                Our supporting
                                           CSP - Community                                                                                                                                     contribute to meeting
                                                                                                                                                                                               these community
                                                                                                                                                                                                                                      Strategies and Plans:                          Increase volunteer
                                                                                                                                                                                                                                                                                     participation numbers
                                                                                                                                                                                               objectives:
                                           Objective                                                                                                                                                                                  Parkland and Recreation
                                                                                                                                                                                                                                                                                     Deliver a minimum of four

                                                                       Community
                                                                                                                                                                                                                                      Strategy 2014
                                                                                                                                                                                                                                                                                     targeted lifelong learning
                                                                                                                                                                                               Waste Services                                                                        resources and programs
                                                                                                                                                                                                                                      Cultural Strategy 2016-2019
                                           These are the community’s                                                                                                                           Assets and Projects
                                                                                                                                                                                                                                      Safe City Plan 2017-2020                       Regulatory events

                                           long term aspirations for
                                                                                                                                                                                               Information Technology
                                                                                                                                                                                               Parks and Recreation                   Events Plan 2016-2019
                                                                                                                                                                                                                                                                                     participation
                                                                                                                                                                                                                                                                                                                    Our Measures
                                                                                                                                                                                                                                                                                     Number of community
                                           the city, they contribute   A thriving community where diversity is embraced, everyone
                                                                       is valued and has the opportunity to contribute and belong.
                                                                                                                                                                                               Property and Facilities
                                                                                                                                                                                               Regulatory and Assessment
                                                                                                                                                                                                                                      Newcastle Night Time
                                                                                                                                                                                                                                      Economy Strategy 2018-2021
                                                                                                                                                                                                                                                                                     projects funded annually
                                                                                                                                                                                                                                                                                     through grants and
                                                                                                                                                                                                                                                                                                                    Identifies how we
                                                                                                                                                                                                                                                                                     sponsorship programs
                                           to achieving the                                                                                                                                    Corporate and
                                                                                                                                                                                               Community
                                                                                                                                                                                                                                                                                                                    will track Council’s
                                           community’s vision.         Council’s commitment to our community                                                                                   planning
                                                                                                                                                                                               Libraries and Learning
                                                                                                                                                                                                                                                                                                                    progress against
                                                                       Community Objective: 4.1 A welcoming community that cares and looks after each other                                                                                                                                                         achieving our four
                                                                        Delivery Program Objective              Operational Plan Action 2018/19                  Responsibility                 Delivery Program Objective             Operational Plan Action 2018/19                Responsibility                year objectives.
                                                                        4.1a Acknowledge and respect local Aboriginal history, cultural heritage and peoples                                    4.1c Improve, promote and facilitate equitable access to services and facilities
                                                                       Develop and deliver programs            Deliver one event highlighting the local         Libraries and Learning         Improve and develop existing           Develop and deliver the 10 Year Library        Libraries and Learning
                                                                       or events aimed at adding               Aboriginal history and cultural heritage                                        library facilities, services and       Infrastructure Plan
                                                                       to the Library Local History                                                                                            resources ensuring their ongoing
                                                                       resources and engaging and                                                                                              relevance to the community
                                                                       highlighting the local Aboriginal
                                                                       history and cultural heritage                                                                                           Deliver the Disability                 Implement Disability Awareness training as     Corporate and
                                                                                                                                                                                               Inclusion Action Plan                  part of staff induction process                Community Planning
                                                                       Deliver the Newcastle City              Complete and implement the Aboriginal            Corporate and Community
                                                                       Council Aboriginal Heritage             Heritage Management Strategy                     Planning
                                                                                                                                                                                               Promote a culture of responsive        Undertake second audit of website              Corporate and
                                                                       Management Strategy
                                                                                                                                                                                               customer service                       accessibility to assess progress towards       Community Planning
                                                                       Know our heritage and enhance           Complete the dual naming project with the        Corporate and Community                                               content compliance
                                                                       our community's knowledge or            installation of signage at eight locations and   Planning
                                                                                                                                                                                               Celebrate inclusive practice           Liaise with and promote accessible and         Corporate and
                                                                       and regard for Aboriginal cultural      supporting website
                                                                                                                                                                                               and access outcomes                    inclusive sports and activities within         Community Planning
                                           CSP - Community
                                                                       heritage items and places
                                                                                                                                                                                                                                      Newcastle
                                                                       Continue to work on reconciliation      Implement the Newcastle City Council             Whole of Organisation
                                           Strategy                                                            Reconciliation Action Plan                                                      Improve staff awareness of             Undertake break down the barriers              Corporate and
                                                                                                                                                                                               disability issues to provide           awareness sessions with councillors,           Community Planning
                                                                       Increase engagement with                Continue 'Cultural Conversations' with           Art Gallery                    responsive services for                executive leadership and other staff
                                                                                                                                                                                               customers with a disability
                                           These are the community’s   local Aboriginal community              Aboriginal and Torres Strait Islander peoples

                                                                                                               Increase programming of works by Aboriginal
                                                                                                                                                                Museum
                                                                                                                                                                Civic Services

                                           priorities and Council                                              and Torres Strait Islander peoples
                                                                                                                                                                                               Community Objective: 4.2 Active and healthy communities with physical,
                                                                        4.1b Support initiatives and facilities that encourage social inclusion and community connections                                           mental and spiritual wellbeing
                                           has a custodial role in     Support and encourage                   Advocate and liaise with groups in relation to   Property and Facilities         Delivery Program Objective             Operational Plan Action 2018/19                Responsibility
                                                                       recreational programs and               open space bookings and events
                                           working towards realising   events by community groups
                                                                       and not for profit groups
                                                                                                                                                                                                4.2a Ensure people of all abilities can enjoy our public places and spaces
                                                                                                                                                                                               Ensure that a variety of               Deliver recreational facility improvements     Property and Facilities
                                           these strategies. Council   Ensure open space and facilities
                                                                       are multi-functional and support
                                                                                                               Upgrades to community facilities to improve
                                                                                                               accessibility
                                                                                                                                                                Property and Facilities        parklands and recreational
                                                                                                                                                                                               facilities are provided, that
                                                                                                                                                                                                                                      throughout the city - playgrounds,
                                                                                                                                                                                                                                      outdoor courts, sportsgrounds, exercise
                                                                       whole of community use                                                                                                  are accessible and distributed         equipment, dog off leash areas
                                           is not wholly responsible   Improve and develop existing            Develop and deliver the Beresfield Library       Libraries and Learning
                                                                                                                                                                                               equitably across the city

                                           for achieving them, other   library facilities, services and
                                                                       resources ensuring their ongoing
                                                                                                               Community Hub - focus on wellbeing,
                                                                                                               community participation and learning
                                                                                                                                                                                               Demonstrate leadership in
                                                                                                                                                                                               public domain improvements
                                                                                                                                                                                                                                      Promote new lift and change facilities at
                                                                                                                                                                                                                                      Nobbys Beach. Develop priority list of
                                                                                                                                                                                                                                                                                     Corporate and
                                                                                                                                                                                                                                                                                     Community Planning

                                                                                                                                                                                                                                                                                                                    Responsibility
                                                                       relevance to the community                                                                                                                                     potential lift and change locations
                                           partners such as state      Deliver the Disability Inclusion        Further develop advice and guidance              Corporate and                                                         Continue to implement the Disability           Corporate and

                                           agencies and community      Action Plan                             on delivering accessible and
                                                                                                               inclusive events. Deliver/develop
                                                                                                                                                                Community Planning                                                    Inclusion Action Plan and work with our
                                                                                                                                                                                                                                      newly established Disability Inclusion
                                                                                                                                                                                                                                                                                     Community Planning
                                                                                                                                                                                                                                                                                                                    This section notes
                                                                                                               partnerships for inclusive events                                                                                      Advisory Committee
                                           groups play an important                                            Promote and support roll out of
                                                                                                                                                                                               Deliver new or renewed                 Continuously upgrade Council assets to         Assets and Projects
                                                                                                                                                                                                                                                                                                                    the responsible
                                                                                                               Abilitylinks Better App
                                           role in also achieving                                              Continue to undertake accessibility
                                                                                                                                                                                               infrastructure in accordance with
                                                                                                                                                                                               disability standards where practical
                                                                                                                                                                                                                                      meet the requirements of the Disability
                                                                                                                                                                                                                                      Discrimination Act                                                            Council service unit
                                                                                                               audits for particular locations or assets
                                           these strategies.                                                                                                                                                                                                                                                        that will oversee and
                                                                                                                                                                                                                                                                                                                    report on the action.

                                                                                                                                                                                          Delivery Program                                                                          Operational Plan
Newcastle City Council

                                                                                                                                                                                          Objectives                                                                                Actions
                                                                                                                                                                                          These are the four-year                                                                   These Operational Plan
                                                                                                                                                                                          activities and plans                                                                      actions detail the activities
                                                                                                                                                                                          Council will undertake                                                                    and projects Council will
                                                                                                                                                                                          that contribute to                                                                        undertake during 2018/19.
                                                                                                                                                                                          achieving the community                                                                   These actions directly
                                                                                                                                                                                          strategies and ultimately                                                                 relate to the Delivery
   15                                                                                                                                                                                     the community vision.                                                                     Program objectives.                       Delivery Program + Operational Plan 2018/19 16
Our Strategic
                                                                                        Directions

                                                                                        In 2030, Newcastle will
                                                                                        be a smart, liveable and
                                                                                        sustainable global city
Newcastle City Council

                         Marcus Correa by Shane Blue. Winner of the 2018 Smorgasboard
   17                    Photography Competition held by Newcastle City Council                          Delivery Program + Operational Plan 2018/19 18
Our Strategic Directions

                          Integrated and                                                                                                     Smart and
                          Accessible Transport                                                                                               Innovative
                          Transport networks and                                                                                             A leader in smart
                          services will be well                                                                                              innovations with
                          connected and convenient.                                                                                          a prosperous, diverse
                          Walking, cycling and public                                                                                        and resilient economy.
                          transport will be viable
                          options for the majority of                                                 Inclusive
                          our trips.
                                                                                                      Community
                                                                                                      A thriving community
                                                                                                      where diversity is
                                                                                                      embraced, everyone
                                                                                                      is valued and has
                                                                                                      the opportunity to
                                                                                                      contribute and belong.

                                                                    Protected
                                                                    Environment
                                                                    Our unique environment
                                                                    will be understood,
                                                                    maintained and protected.

                                                                                                                               Open and
                                                                                                                               Collaborative
                                                                                                                               Leadership
                                                                                                                               A strong local
                                                                                                                               democracy with an
                                                                                                                               actively engaged
                                                                                                                               community and
Newcastle City Council

                                                                                                                               effective partnerships.
                                       Vibrant, Safe and                                        Liveable
                                       Active Public Places                                     Built Environment
                                       A city of great public                                   An attractive city that
                                       places and neighbourhoods                                is built around people
                                       promoting people’s health,                               and reflects our sense
                                       happiness and wellbeing.                                 of identity.
   19                                                                                                                                 Delivery Program + Operational Plan 2018/19 20
Integrated and
                                                                                                                                                                                                                                      Our measures:
                                                                                                                                          Council’s services that              Our supporting
                                                                                                                                          contribute to meeting                Strategies and Plans:                                  Maintain community
                                                                                                                                          these community                                                                             satisfaction levels for
                                                                                                                                          objectives:                          Newcastle Transport                                        - Roads

                         Accessible Transport
                                                                                                                                                                               Strategy 2014                                              - Footpaths
                                                                                                                                          Civil Construction
                                                                                                                                          and Maintenance                      Newcastle Cycling Strategy                                 - Streets and commercial
                                                                                                                                                                               and Action Plan 2012                                          area cleaning
                                                                                                                                          Assets and Projects
                                                                                                                                                                               Connecting Newcastle 2017
                                                                                                                                          Regulatory and Assessment                                                                   Number of safety education
                                                                                                                                                                               Disability Inclusion Action Plan                       programs undertaken
                                                                                                                                          Corporate and                        2016-2019
                         Transport networks and services will be well connected                                                           Community Planning                                                                          Number of application users
                         and convenient. Walking, cycling and public transport                                                                                                                                                        for the parking app
                         will be viable options for the majority of our trips.

                         Council’s commitment to our community

                         Community Objective: 1.1 Effective and integrated public transport                                               Community Objective: 1.2 Linked networks of cycle and pedestrian paths

                          Delivery Program Objective            Operational Plan Action 2018/19                      Responsibility        Delivery Program Objective           Operational Plan Action 2018/19                         Responsibility

                          1.1a Support implementation of the regional transport strategy                                                   1.2a Continue to upgrade ane extend cycle and pedestrian networks

                         Liaise and partner with               Actively represent Newcastle's position in           Assets and Projects   Develop a network of safe, linked    Continue to implement the Newcastle                     Assets and Projects
                         other government agency               relation to public transport needs in cross-                               cycle and pedestrian paths           Cycling Strategy and Action Plan
                         representatives to facilitate         government forums                                                          integrated with key destinations
                                                                                                                                          and green space                      Continue to support delivery on our special
                         optimum transport
                                                                                                                                                                               rate variation project cycleways
                         outcomes for Newcastle

                         Promote sustainable transport         Enhance information about public transport           Assets and Projects   Promote walking and cycling          Continue to implement the ongoing cycling               Assets and Projects
                                                               and active transport on Council's website                                                                       education and promotion campaign
                                                                                                                                                                               Enhance information about active transport
                          1.1b Advocate for public transport improvements including extension of the light rail                                                                on Council's website
                         Advocate to the State and             Council will continue to advocate to other           Assets and Projects
                                                                                                                                          Enhance the safety of cyclists and   Incorporate consideration of lighting in                Assets and Projects
                         Federal Government for improved       levels of government for assistance to meet
                                                                                                                                          pedestrians                          cycling and pedestrian projects
                         transport outcomes for Newcastle      compliance standards for transport stops

                                                                Lead the formation of a working party to            Assets and Projects
                                                                deliver an expanded light rail network with                               Community Objective: 1.3 A transport network that encourages energy and resource efficiency
                                                                relevant state agencies, Keolis Downer and the
                                                                community                                                                  Delivery Program Objective           Operational Plan Action 2018/19                         Responsibility

                          1.1c Plan and deliver accessible local infrastructure improvements for public transport                          1.3a Ensure safe road networks through effective planning and maintenance

                         Improve equity of access to public    Implement the transport stops program                Assets and Projects   Improve the safety, quality          Develop and implement the roads                        Assets and Projects
                         transport, through upgrading          including the renewal and upgrades of bus                                  and amenity of local roads           resurfacing program and road renewal
                         of transport stops to meet the        shelters and seating to comply with Federal                                through increased road               works program
                         Disability Standards for Accessible   Government legislation                                                     reconstruction, resurfacing
                                                                                                                                                                               Improved safety for all road users, through
                         Public Transport                                                                                                 and line marking programs
                                                                                                                                                                               implementation of pedestrian access and
                                                               Council will also continue to advocate to other
                                                                                                                                                                               mobility plan projects and local area traffic
                                                               levels of government for assistance to meet
                                                                                                                                                                               management projects
                                                               compliance standards for transport stops
                                                                                                                                          Support the continuation             Undertake parking safety                               Assets and Projects
                         Improve access to public transport    Undertake planning for a principal                   Assets and Projects
                                                                                                                                          of parking education and             education programs
                                                               pedestrian network
                                                                                                                                          enforcement programs across
                                                                                                                                          Newcastle, particularly around
                                                                                                                                          schools and sporting fields/venues
Newcastle City Council

   21                                                                                                                                                                                                                          Delivery Program + Operational Plan 2018/19 22
Integrated and Accessible Transport Continued

                          Delivery Program Objective            Operational Plan Action 2018/19                 Responsibility
                          1.3b Ensure community and business needs for adequate and accessible parking are prioritised
                         Implement parking management          Enforce the parking provisions of the NSW       Assets and Projects
                         strategies in high traffic            Road Rules to achieve traffic and pedestrian
                         areas to achieve safety               safety and to encourage increased turnover
                         and turnover of spaces                of parking spaces

                         Improve way-finding signage           Install parking infrastructure that supports    Assets and Projects
                         in commercial centres to assist       the use of available technology and smart
                         drivers to locate available parking   parking initiatives
                         in a more timely manner

                          1.3c Implement technology solutions to improve transport infrastructure and experiences, and encourage
                                mobility innovation
                         Maintain the quality of local         Develop and implement the roads                 Civil Construction and
                         and regional roads through            resurfacing and renewal works programs          Maintenance
                         road reconstruction and
                         resurfacing programs

                         Improve the safety of local and       Continue with review and implementation         Assets and Projects
                         regional roads through pedestrian     of local area traffic management studies
                         access and mobility planning and
                         local area traffic management         Undertake planning for a principal
                                                               pedestrian network

                         Introduce technology to provide       Support the continuation of the trial of pay    Regulatory and Assessment
                         greater access to parking payment     by phone application
                         options and information
Newcastle City Council

   23                                                                                                                                      Delivery Program + Operational Plan 2018/19 24
Protected
                                                                                                                                        Council’s services that                Our supporting                                      Our measures:
                                                                                                                                        contribute to meeting                  Strategies and Plans:
                                                                                                                                        these community                                                                            Reduction of 5% in waste
                                                                                                                                        objectives:                            Newcastle Environmental                             landfill

                         Environment
                                                                                                                                                                               Management Strategy 2013                            Improve aesthetic and
                                                                                                                                        Waste Services                         Smart City Strategy 2017-2021                       cleanliness of our city
                                                                                                                                        Assets and Projects                    Newcastle 2020 Carbon and                           40% waste diversion rate
                                                                                                                                                                               Water Management Action                             for municipal collection
                                                                                                                                        Information Technology
                                                                                                                                                                               Plan 2011                                           Increase the number of
                                                                                                                                        Civil Construction
                                                                                                                                                                               Throsby Creek Action Plan 2017                      trees planted
                                                                                                                                        and Maintenance
                         Our unique environment will be understood,
                                                                                                                                        Regulatory and Assessment              Urban Water Cycle Policy 2017
                         maintained and protected.
                                                                                                                                        Corporate and                          draft Newcastle Coastal Zone
                                                                                                                                        Community Planning                     Managment Plan Stockton 2018

                                                                                                                                        Parks and Recreation                   Hunter Estuary Coastal Zone
                                                                                                                                                                               Management Plan 2017
                         Council’s commitment to our community

                         Community Objective: 2.1 Greater efficiency in the use of resources                                            Community Objective: 2.2 Our unique natural environment is maintained, enhanced and connected

                          Delivery Program Objective            Operational Plan Action 2018/19                     Responsibility       Delivery Program Objective             Operational Plan Action 2018/19                      Responsibility
                          2.1a I mprove waste minimisation and recycling practices in homes, work places,                               2.2a Facilitate and advocate for protection and rehabilitation of natural areas
                                development sites and public places
                                                                                                                                        Continue to implement our              Implement the tree inspection program in             Civil Construction
                         Develop internal waste                Work with individual business units to              Waste Services       City Wide Maintenance Policy           line with the City Wide Maintenance Policy           and Maintenance
                         management programs that              develop service level plans that reduce                                  to achieve an expanded and
                         reduce waste and increase             waste generation and increase resource                                   sustainable canopy cover through       Implement the street tree planting
                         recycling within Council              recovery                                                                 our streets and parks trees            program in line with the City
                         Develop customer interface            Identify key deliverables and develop a             Waste Services                                              Wide Maintenance Policy
                         to enable sharing of waste            delivery strategy over a three year period
                         performance data and to enable
                                                                                                                                        Promote environmentally                Proactively monitor and regulate                    Regulatory and
                                                                                                                                        sustainable business practices         activities to minimise environmental                Assessment
                         customer self service for bulk
                                                                                                                                                                               impact, including implementing Council's
                         collections and vouchers
                                                                                                                                                                               business pollution prevention program and
                                                                                                                                                                               erosion and sediment control program
                         Improve public place waste and        Roll out of at least 20 new waste recycling         Waste Services
                         recycling services that both          stations with improved aesthetics and
                                                                                                                                        Ensure development takes place in      Manage contaminated land information                Regulatory and
                         raise awareness of waste and          cleanliness
                                                                                                                                        accordance with the requirements       and seek appropriate remediation through            Assessment
                         increase resource recovery
                                                                                                                                        of environmental planning              the development application process
                         Improve and increase recycling        Start construction of new Small Vehicle             Waste Services
                                                                                                                                        Promote environmentally                Proactively monitor and regulate                     Regulatory and
                         infrastructure at Summerhill to       Drop Off Facility
                                                                                                                                        sustainable management of              onsite sewage management systems                     Assessment
                         increase resource recovery
                                                                                                                                        onsite wastewater systems              to minimise the risk of water pollution
                                                                                                                                                                               and public health impacts
                         Improved waste and recycling          Finalise waste management in new                    Regulatory and
                         infrastructure in new                 developments guidelines which set                   Assessment           Implement the Newcastle                Deliver environmental improvement                    Parks and Recreation
                         developments                          minimum planning requirements                                            Coastal Management Plan                projects and maintenance
                                                                                                                                        maintaining a balance between          along the coastline
                          2.1b Investigate and implement renewable energy technologies                                                  long term use and conservation
                         Increase the percentage of            Construct a mid-scale Summerhill Solar              Waste Services       Implement the Plan of                  Deliver environmental                                Assets and Projects
                         Council’s electricity sourced from    Farm project to offset Council energy use           Corporate and        Management for Blackbutt               improvement projects and deliver                     Parks and Recreation
                         low carbon energy sources             and greenhouse emissions                            Community Planning                                          the Blackbutt Master Plan

                         Develop projects to implement         Establish No.2 Sportsground as the trial site for   Corporate and        Ensure priority natural environment    Ensure the priority natural                          Regulatory and
                         battery storage and smart grid        smart grid and smart city energy technologies       Community Planning   areas are maintained and improved      environmental areas are included in                  Assessment
                         technologies                                                                                                                                          environment renewal program

                          2.1c Encourage energy and resource efficiency initiatives
Newcastle City Council

                         Pilot and deploy technologies         Install private street lighting network             Corporate and
                         that improve energy and resource      throughout our LGA utilising LED technology         Community Planning
                         sustainability across Council and     and smart lighting controls
                         the broader community
                                                               Commence construction of electric vehicle
                                                               charging stations throughout the city

   25                                                                                                                                                                                                                       Delivery Program + Operational Plan 2018/19 26
Protected Environment Continued

                          Delivery Program Objective          Operational Plan Action 2018/19                  Responsibility

                          2.2b Encourage and support active community participation in local environmental projects
                         Incorporate opportunities           Deliver the natural connections and living       Assets and Projects
                         for community involvement           streets community education initiatives
                         in the delivery of natural          in coordination with the delivery of key
                         environment areas maintenance       environment, stormwater and road projects
                         and improvement projects

                         Continue to support and             Deliver environmental improvements               Assets and Projects
                         promote Landcare and other          throughout the LGA with the assistance of
                         volunteer groups as ancillary       Landcare and corporate groups by one off
                         delivery mechanism for              events and weekly activities
                         natural asset management

                         Community Objective: 2.3 Environment and climate change risks and impacts are
                                               understood and managed
                          Delivery Program Objective          Operational Plan Action 2018/19                  Responsibility

                          2.3a Ensure decisions and policy responses to climate change remain current and reflects community needs
                         Keep the community involved         Monitor sea level rise and ground water          Assets and Projects
                         in the development of climate       behaviour in low lying suburbs
                         change adaption measures
                         consistent with the adopted plans

                          2.3b Support individuals and communities to prepare, respond and recover from emergency events
                         Support individuals to              Coordinate prevention, preparedness,             Assets and Projects
                         prepare, respond and recover        response and recovery activities
                         from emergency events               in accordance with legislation and
                                                             emergency plan responsibilities

                                                             To formalise an Integrated Emergency
                                                             Management Capability and Capacity
                                                             Development Framework to enhance
                                                             Council's capacity to effectively prevent,
                                                             prepare for, respond to, and recover from
                                                             significant emergency events impacting
                                                             the communities of Newcastle
Newcastle City Council

   27                                                                                                                                Delivery Program + Operational Plan 2018/19 28
Vibrant, Safe and
                                                                                                                                                  Council’s services that                Our supporting                                        Our measures:
                                                                                                                                                  contribute to meeting                  Strategies and Plans:
                                                                                                                                                  these community                                                                              Maintain satisfaction with arts,
                                                                                                                                                                                                                                               culture and entertainment
                                                                                                                                                  objectives:                            Parkland and Recreation

                         Active Public Places
                                                                                                                                                                                         Strategy 2014                                         Increase annual attendance
                                                                                                                                                  Art Gallery                                                                                  at cultural events and Council
                                                                                                                                                                                         Cultural Strategy 2016-2019
                                                                                                                                                  Assets and Projects                                                                          facilities
                                                                                                                                                                                         Safe City Plan 2017-2020
                                                                                                                                                  Libraries and Learning                                                                       Maintain satisfaction with
                                                                                                                                                  Corporate and                          Events Plan 2016-2019                                 beaches and beach facilities
                                                                                                                                                  Community Planning                                                                           Maintain satisfaction with
                         A city of great public places and neighbourhoods                                                                                                                Newcastle Night Time
                                                                                                                                                  Parks and Recreation                   Economy Strategy 2018-2021                            recreation and parks
                         promoting people’s health, happiness and wellbeing.
                                                                                                                                                  Regulatory and Assessment
                                                                                                                                                                                         Disability Incluion Action Plan
                                                                                                                                                  Museum                                 2016-2019

                         Council’s commitment to our community                                                                                    Civic Services                         draft Dogs in Open Spaces
                                                                                                                                                  Property and Facilities                Strategy 2018

                         Community Objective: 3.1 Public places that provide for diverse activity and                                                                                   draft Outdoor Exercise Facility
                                               strengthen our social connections                                                                                                         Strategy 2018

                          Delivery Program Objective             Operational Plan Action 2018/19                     Responsibility                Delivery Program Objective             Operational Plan Action 2018/19                        Responsibility

                          3.1a Provide quality parkland and recreation facilities that are diverse, accessible and responsive to changing needs    3.1c Plan, coordinate and deliver cultural and community infrastructure and programs

                         Continue to support and deliver        Upgrading Blackbutt Reserve Project - develop       Parks and Recreation          Develop and deliver a range of         Deliver annual One City, One Book Big                  Libraries and Learning
                         on our special rate variation          designs and plans for the next stage                Assets and Projects           learning based community events        Book Club
                         project Blackbutt Reserve                                                                                                and programs in partnership to
                                                                                                                                                  enhance social connections             Deliver the Community Living Lab - Backyard
                         Continue to upgrade and                Upgrade to Lambton Library to create the            Libraries and Learning                                               Detectives - a Smart City Partnership
                         enhance our existing libraries         StoryBook Cottage Early Literacy Centre in
                                                                partnership with community agencies                                                                                      Deliver Reading Matters - a series of author
                                                                                                                                                                                         programs to discuss ideas and ethics
                         Promote the environmental and          Deliver positive communications regarding           Parks and Recreation
                         recreational community use of          local parks and open spaces that educate the                                      Ensure Newcastle audiences             Maintain a balance of programming                      Art Gallery
                         our local parks and open space         community                                                                         have access to a diverse               targeted to a breadth of audience                      Museum
                                                                                                                                                  range of exhibitions and               demographics including works of new and                Civic Services
                         Upgrade and enhance our parkland       Deliver recreational facility improvements          Property and Facilities       works of high quality                  emerging thinking, forms and technology                Libraries and Learning
                         and recreational facilities            throughout the city - playgrounds,
                                                                outdoor courts, sportsgrounds, exercise
                                                                equipment, dog off-leash areas                                                    Partner with Newcastle’s small         Establish up to five programming                       Art Gallery
                                                                                                                                                  to medium not for profit arts and      partnerships of up to three year terms with            Museum
                                                                Review and upgrade Lambton Pool                                                   cultural organisations in growing      key programming deliverables for the city              Civic Services
                                                                facility to meet current community                                                arts and culture in the city
                                                                needs and industry requirements

                                                                Refurbishment of tennis facilities

                                                                South Newcastle Reserve - playground design                                       Community Objective: 3.2 Culture, heritage and place are valued, shared and celebrated
                         Ensure that recreation facilities      Deliver projects that support whole of              Property and Facilities
                                                                                                                                                   Delivery Program Objective             Operational Plan Action 2018/19                        Responsibility
                         provide opportunities for the full     community use and incorporate universal
                         range of age groups and abilities      design principles                                                                  3.2a Celebrate Newcastle’s history, cultural heritage and cultural diversity

                         Ensure spaces and facilities are       Undertake plans of management and                   Property and Facilities       Grow the city’s identity via its       Leverage the city’s cultural assets to                 Art Gallery
                                                                                                                                                  collections of art and artefacts,      generate educational programming                       Museum
                         multi-functional, and adaptable        masterplans to reflect the current
                                                                                                                                                  local history and architecture                                                                Civic Services
                         to changing needs                      community needs
                                                                                                                                                                                                                                                Libraries and Learning

                          3.1b Enhance our beaches and coastal areas through upgraded facilities                                                   3.2b Increase collaboration with artists and practitioners in the cultural sector
                         Continue to support and deliver on     Plan and design for the implementation of the       Assets and Projects           Promote the Newcastle                  Deliver the Local History and Heritage                 Libraries and Learning
                         Coastal Revitalisation                 Bathers Way at South Newcastle, Bar Beach                                         Library's Local History and            Collections three year strategy to outline
                                                                and King Edward Park                                                              Heritage Collections through           collecting profiles.
Newcastle City Council

                                                                                                                                                  a range of exhibitions,
                                                                                                                                                  partnerships and programs              One major event developed per annum to
                                                                                                                                                                                         showcase and/or add to the collections
                                                                                                                                                  Expose local stories, both historic    Present a minimum of three exhibitions or              Art Gallery
                                                                                                                                                  and contemporary, through              shows that feature local stories and cultural          Museum
                                                                                                                                                  cultural programming and build         identity across the local government area.             Civic Services
                                                                                                                                                  Newcastle’s cultural identity                                                                 Libraries and Learning
                                                                                                                                                                                         Deliver Arts and Cultural support programs

   29                                                                                                                                                                                                                                   Delivery Program + Operational Plan 2018/19 30
Vibrant, Safe and Active Public Places Continued

                         Community Objective: 3.3 Safe and activated places that are used by people day and night

                          Delivery Program Objective            Operational Plan Action 2018/19                     Responsibility
                          3.3a Collaborate with local groups and services to address crime and safety
                         Provide safe on and off               Deliver parking safety programs and                 Assets and Projects
                         street parking facilities             improved accessibility across Newcastle
                                                               through parking safety initiatives,
                                                               management and enforcement

                                                               Continue to partner and fund on the                 Corporate and
                                                               ground initiatives including Walk Smart and         Community Planning
                                                               Salvation Army Streetsafe program

                         Protect, promote and control the      Conduct regular inspection programs of              Regulatory and Assessment
                         risk to public health associated      food businesses, skin penetration premises
                         with local business activities        and premises with water cooling systems
                                                               (legionella) and public swimming pools

                         Develop public places that are        Deliver park improvement projects that              Property and Facilities
                         safe, welcoming and inclusive         integrate safer by design principles

                          3.3b Plan for a night-time economy, characterised by creativity, vibrancy and safety,
                                that contributes to cultural and economic revitalisation
                         Implement policy and strategic        Adopt and implement the Newcastle After             Corporate and
                         initiatives to encourage more         Dark Strategy                                       Community Planning
                         diverse night time venues

                                                               Deliver, with partners, the night-time spaces       Corporate and
                                                               project to create more interactive and safer        Community Planning
                                                               public spaces in the city's nightlife precincts

                                                               Apply crime prevention through environmental        Corporate and
                                                               design principles for all new and replacement       Community Planning
                                                               infrastructure

                                                               Implement creative and safety lighting              Assets and Projects
                                                               programs
Newcastle City Council

   31                                                                                                                                          Delivery Program + Operational Plan 2018/19 32
Inclusive
                                                                                                                                                                                                                                      Our measures:
                                                                                                                                           Council’s services that                Our supporting
                                                                                                                                           contribute to meeting                  Strategies and Plans:                               Increase volunteer
                                                                                                                                           these community                                                                            participation numbers
                                                                                                                                           objectives:                            Social Strategy 2016 - 2019
                                                                                                                                                                                                                                      Deliver a minimum of four

                         Community
                                                                                                                                                                                                                                      targeted lifelong learning
                                                                                                                                           Waste Services                         Multicultural Plan 2016 - 2019
                                                                                                                                                                                                                                      resources and programs
                                                                                                                                           Assets and Projects                    Disability Inclusion Action Plan
                                                                                                                                                                                                                                      Regulatory events
                                                                                                                                           Information Technology                 2016 - 2019
                                                                                                                                                                                                                                      participation
                                                                                                                                           Parks and Recreation                   Newcastle Libraries Strategy                        Number of community
                         A thriving community where diversity is embraced, everyone                                                        Property and Facilities                2018 - 2020 (draft)                                 projects funded annually
                         is valued and has the opportunity to contribute and belong.                                                       Regulatory and Assessment                                                                  through grants and
                                                                                                                                                                                  Aboriginal Employment                               sponsorship programs
                                                                                                                                           Corporate and                          Strategy 2018 - 2021
                                                                                                                                           Community planning
                         Council’s commitment to our community                                                                             Libraries and Learning

                         Community Objective: 4.1 A welcoming community that cares and looks after each other

                          Delivery Program Objective            Operational Plan Action 2018/19                   Responsibility            Delivery Program Objective             Operational Plan Action 2018/19                      Responsibility

                          4.1a Acknowledge and respect local Aboriginal history, cultural heritage and peoples                              4.1c Improve, promote and facilitate equitable access to services and facilities
                         Develop and deliver programs          Deliver one event highlighting the local          Libraries and Learning    Improve and develop existing           Develop and deliver the 10 Year Library              Libraries and Learning
                         or events aimed at adding             Aboriginal history and cultural heritage                                    library facilities, services and       Infrastructure Plan
                         to the Library Local History                                                                                      resources ensuring their ongoing
                         resources and engaging and                                                                                        relevance to the community
                         highlighting the local Aboriginal
                         history and cultural heritage                                                                                     Deliver the Disability                 Implement Disability Awareness training as           Corporate and
                                                                                                                                           Inclusion Action Plan                  part of staff induction process                      Community Planning
                         Deliver Council’s Aboriginal          Complete and implement the Aboriginal             Corporate and Community
                         Heritage Management Strategy          Heritage Management Strategy                      Planning
                                                                                                                                           Promote a culture of responsive        Undertake second audit of website                    Corporate and
                                                                                                                                           customer service                       accessibility to assess progress towards             Community Planning
                         Know our heritage and enhance         Complete the dual naming project with the         Corporate and Community                                          content compliance
                         our community's knowledge or/         installation of signage at eight locations and    Planning
                                                                                                                                           Celebrate inclusive practice           Liaise with and promote accessible and               Corporate and
                         and regard for Aboriginal cultural    supporting website
                                                                                                                                           and access outcomes                    inclusive sports and activities within               Community Planning
                         heritage items and places
                                                                                                                                                                                  Newcastle
                         Continue to work on reconciliation    Implement Council’s Reconciliation Action         Whole of Organisation
                                                               Plan                                                                        Improve staff awareness of             Undertake break down the barriers                    Corporate and
                                                                                                                                           disability issues to provide           awareness sessions with councillors,                 Community Planning
                         Increase engagement with              Continue 'Cultural Conversations' with            Art Gallery               responsive services for                executive leadership and other staff
                         local Aboriginal community            Aboriginal and Torres Strait Islander peoples     Museum                    customers with a disability
                                                                                                                 Civic Services
                                                               Increase programming of works by Aboriginal
                                                               and Torres Strait Islander peoples
                                                                                                                                           Community Objective: 4.2 Active and healthy communities with physical,
                          4.1b Support initiatives and facilities that encourage social inclusion and community connections                                      mental and spiritual wellbeing
                         Support and encourage                 Advocate and liaise with groups in relation to    Property and Facilities    Delivery Program Objective             Operational Plan Action 2018/19                      Responsibility
                         recreational programs and             open space bookings and events
                         events by community groups                                                                                         4.2a Ensure people of all abilities can enjoy our public places and spaces
                         and not for profit groups
                                                                                                                                           Ensure that a variety of               Deliver recreational facility improvements           Property and Facilities
                         Ensure open space and facilities      Upgrades to community facilities to improve       Property and Facilities   parklands and recreational             throughout the city - playgrounds,
                         are multi-functional and support      accessibility                                                               facilities are provided, that          outdoor courts, sportsgrounds, exercise
                         whole of community use                                                                                            are accessible and distributed         equipment, dog off-leash areas
                                                                                                                                           equitably across the city
                         Improve and develop existing          Develop and deliver the Beresfield Library        Libraries and Learning
                         library facilities, services and      Community Hub - focus on wellbeing,                                         Demonstrate leadership in              Promote new lift and change facilities at            Corporate and
                         resources ensuring their ongoing      community participation and learning                                        public domain improvements             Nobbys Beach. Develop priority list of               Community Planning
                         relevance to the community                                                                                                                               potential lift and change locations
Newcastle City Council

                         Deliver the Disability Inclusion      Further develop advice and guidance               Corporate and                                                    Continue to implement the Disability                 Corporate and
                         Action Plan                           on delivering accessible and                      Community Planning                                               Inclusion Action Plan and work with our              Community Planning
                                                               inclusive events. Deliver/develop                                                                                  newly established Disability Inclusion
                                                               partnerships for inclusive events                                                                                  Advisory Committee

                                                               Promote and support roll out of
                                                                                                                                           Deliver new or renewed                 Continuously upgrade Council assets to               Assets and Projects
                                                               Abilitylinks Better App
                                                                                                                                           infrastructure in accordance with      meet the requirements of the Disability
                                                               Continue to undertake accessibility                                         disability standards where practical   Discrimination Act
                                                               audits for particular locations or assets
   33                                                                                                                                                                                                                          Delivery Program + Operational Plan 2018/19 34
Inclusive Community Continued

                          Delivery Program Objective            Operational Plan Action 2018/19                     Responsibility
                          4.2b Improve access to formal and informal lifelong learning opportunities, facilities and services
                         Increase focus on young               Actively invest in programming and                 Art Gallery
                         people (16-30 yrs)                    communications targeted to young people,           Museum
                                                               including youth council                            Civic Services

                         Develop and deliver community         Provide targeted lifelong learning resources       Libraries and Learning
                         programs, partnerships,               and programs to improve pathways to
                         information and learning              higher education and skillsets in technology
                         programs designed to create           literacies, digital literacies, and physical/
                         wide opportunities for all            mental health and wellbeing

                          4.2c Promote recreation, health and wellbeing programs
                         Support and encourage                 Website and social media updates                   Parks and Recreation
                         development of recreation and
                         leisure opportunities and events

                         Promote awareness of the              Expand upon the existing Responsible               Regulatory and Assessment
                         requirements of the Companion         Pet Ownership program, to have 3-4
                         Animals Act with respect to the       community events per year in collaboration
                         ownership of companion animals        with RSPCA and other stakeholders

                         Develop an integrated agency          Develop partnerships with involved agencies        Regulatory and Assessment
                         response policy to address the        including RSPCA, Dept of Housing, Newcastle
                         issue of animal hoarding and          local health district and Fire & Rescue NSW
                         squalor within the community
Newcastle City Council

   35                                                                                                                                         Delivery Program + Operational Plan 2018/19 36
Liveable Built
                                                                                                                                                Council’s services that              Our supporting                                      Our measures:
                                                                                                                                                contribute to meeting                Strategies and Plans:
                                                                                                                                                these community                                                                          Number of development
                                                                                                                                                                                     Local Planning Strategy 2015                        application approvals
                                                                                                                                                objectives:

                         Environment
                                                                                                                                                                                     Heritage Strategy 2013-2017                         Total dollars in development
                                                                                                                                                Regulatory and Assessment                                                                application approvals
                                                                                                                                                                                     Aboriginal Heritage
                                                                                                                                                Assets and Projects                  Management Strategy 2018                            Heritage satisfaction
                                                                                                                                                Waste Services
                                                                                                                                                                                     Affordable Living Plan
                                                                                                                                                Art Gallery
                         An attractive city that is built around people                                                                                                              Local Environmental Plan
                         and reflects our sense of identity.                                                                                    Museum
                                                                                                                                                                                     Development Control Plan
                                                                                                                                                Civic Services

                         Council’s commitment to our community

                         Community Objective: 5.1 A built environment that maintains and enhances our sense of identity

                          Delivery Program Objective            Operational Plan Action 2018/19                      Responsibility              Delivery Program Objective           Operational Plan Action 2018/19                      Responsibility

                          5.1a Protect, support and promote our unique built and cultural heritage                                               5.1c Facilitate well designed and appropriate scale development that complements Newcastle’s unique character
                         Ensure compliance with                Undertake investigations into alleged breaches       Regulatory and Assessment   Protect and enhance heritage         In reviewing the Local Planning Strategy,            Corporate and
                         environmental planning regulations    of planning laws and development consents                                        buildings, streetscapes, views       reinforce the principles in Council's Local          Community Planning
                                                               and promote awareness of policy, procedure                                       and key features, as well as         Planning Strategy 2015 including development
                                                               and laws to encourage voluntary compliance                                       encouraging building innovation      that addresses public spaces and is scaled for
                                                                                                                                                                                     the pedestrian to provide vibrant and activated
                         Ensure development controls           Implement the recommendations from the               Regulatory and Assessment                                        public space
                         and zoning protect the                Review of Heritage Conservation Areas
                         heritage significance of items        Final Report. This includes the preparation
                         and conservation areas                of planning proposals and a review of
                                                               Development Control Plans and Technical
                                                               Manuals                                                                          Community Objective: 5.2 Mixed use urban villages supported by integrated transport networks

                         Apply a flexible approach to          Review Heritage Technical Manual and                 Regulatory and Assessment    Delivery Program Objective           Operational Plan Action 2018/19                      Responsibility
                         development provisions in order       Development Control Plans relating to heritage
                         to support the adaptive reuse of      to ensure they support the adaptive reuse of                                      5.2a Plan for concentrated growth around transport and activity nodes
                         heritage items where it achieves      heritage buildings
                                                                                                                                                Implement the recommendations        Provide improved access and management               Regulatory and Assessment
                         their ongoing preservation and use
                                                                                                                                                of Council’s Parking Study and       of on-street parking spaces across
                         Grow the city’s identity via its      Allocate public programming resources to             Art Gallery                 Parking Management Action Plan       Newcastle consistent with Council's
                         collections of art and artefacts,     increase access to the city’s cultural collections   Museum                                                           adopted Parking Management Framework
                         local history and architecture                                                             Civic Services
                                                                                                                                                                                     Provide increased traffic regulation
                                                                                                                    Libraries and Learning
                                                                                                                                                                                     of on road clearways
                         Ensure we protect and maintain        City Hall restoration - restore the                  Assets and Projects
                                                                                                                                                                                     Implement the recommendations of
                         our unique built and cultural         Southern facade of City Hall, along
                                                                                                                                                                                     Council's Permit Parking Guidelines,
                         heritage infrastructure               with the remaining eastern facade
                                                                                                                                                                                     consolidating control of all Council's parking
                                                                                                                                                                                     permits into one management area
                          5.1b Ensure our suburbs are preserved, enhanced and promoted, while also creating opportunities for growth
                         Ensure the development and            Ongoing review and updating of development           Regulatory and Assessment                                        Support Park and Ride and investigate
                         building controls achieve             and building controls in urban areas                                                                                  possible new locations
                         positive built form outcomes
                                                                                                                                                Promote integrated, sustainable,     Review the Local Planning Strategy to                Regulatory and Assessment
                         The land use pattern will             Prepare the Local Strategic Planning                 Regulatory and Assessment   long term planning for Newcastle     implement the priority actions in the
                         reinforce mixed use centres,          Statement as required in the Environmental                                                                            Greater Newcastle Metropolitan Plan
                         educational nodes, opportunities      Planning and Assessment Act 1979 and update                                                                           relating to Outcome 3 - Deliver housing
                         for technology based businesses,      the Local Planning Strategy                                                                                           close to jobs and services
                         supported by integrated transport
                                                                                                                                                                                     Implement the actions in the Wickham
                                                                                                                                                                                     Master plan to deliver on the vision
Newcastle City Council

                                                                                                                                                                                     to create a diverse and dynamic
                                                                                                                                                                                     mixed use neighbourhood

   37                                                                                                                                                                                                                             Delivery Program + Operational Plan 2018/19 38
Liveable Built Environment Continued

                          Delivery Program Objective            Operational Plan Action 2018/19                   Responsibility
                          5.2b Ensure our suburbs are preserved, enhanced and promoted, while also creating opportunities for growth
                         Raise fire safety awareness of all    Promote and encourage voluntary                   Regulatory and Assessment
                         property owners and managers,         compliance with fire safety regulations
                         tenants and business operators        through submissions of Annual Fire Safety
                                                               Statements and through the Fire Safety
                                                               Statement program

                         Develop a community                   Collaborate with the Keep Australia Beautiful     Regulatory and Assessment
                         education campaign to                 littering campaign and work with Regional         Waste Services
                         reduce illegal dumping                Illegal Dumping Squad to develop and
                                                               implement strategies to reduce littering,
                                                               identify littering or dumping hot spots though
                                                               intelligence based trend analysis and increase
                                                               proactive patrols to identify offenders

                         Community Objective: 5.3 Greater diversity of quality housing for current and future community needs
                          5.3a E
                                nsure sufficient housing diversity to meet community needs, including affordable and
                               adaptable housing options
                         Promote fire safety in medium to      Annual compliance inspections of registered       Regulatory and Assessment
                         high density boarding houses          and assisted boarding houses, as well
                                                               as premises being used as unauthorised
                                                               boarding houses to ensure compliance
                                                               with fire safety and planning legislation

                         Ensure sufficient housing capacity    Council to work with the Department of            Regulatory and Assessment
                         for our future population             Planning and Environment to establish an
                                                               Urban Development program to monitor
                                                               delivery of housing in the Lower Hunter

                         Ensure sufficient housing diversity   Review the minimum lot size and Floor Space       Regulatory and Assessment
                         to meet community needs               Ratio in the R2 Low Density Residential Zone

                         Encourage adaptable housing that      Council advocate for a stronger legislative       Regulatory and Assessment
                         can meet the needs of residents       position
                         throughout the life cycle

                         Advocate ffordable living             Adopt and implement the                           Regulatory and Assessment
                                                               Affordable Living Plan

                         Community Objective: 5.4 Sustainable infrastructure to support a liveable environment

                          Delivery Program Objective            Operational Plan Action 2018/19                   Responsibility
                          5.4a Advocate for implementation of energy and resource efficiency in new developments
                         Improved waste and                    Finalise waste management in new                  Waste Services
Newcastle City Council

                         recycling infrastructure              development guidelines which set                  Regulatory and Assessment
                                                               minimum planning requirements

                          5.4b Plan, provide and manage infrastructure that continues to meet community needs
                         Implement best practice               Prioritise renewal of infrastructure to deliver   Assets and Projects
                         asset management to deliver           desired levels of service
                         sustainable services

   39                                                                                                                                        Delivery Program + Operational Plan 2018/19 40
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