REVIEW 2017 - Starlight Children's Foundation
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STARLIGHT 2017 REVIEW TABLE OF CONTENTS A Message from the Chair and CEO................................. 2 Starlight’s Mission and Strategy......................................... 4 Starlight’s Programs Overview............................................ 5 Starlight’s Performance Measures.................................... 9 Starlight’s Directors Information...................................... 15 Financial Report.......................................................................... 19 Directors Report Statement of Income and Expenditure Statement of Financial Position Statement of Changes in Equity Statement of Cash Flows Notes to the Financial Statements Directors Declaration Independent Auditors Report Auditors Independence Declaration 1
STARLIGHT 2017 REVIEW A MESSAGE FROM THE CHAIR On behalf of Starlight’s National Board, I wanted to pass on a huge thank you to all involved with Starlight. The important work of Starlight can only be delivered with the support of many passionate individuals, groups and organisations and we cannot thank you all enough for what you help us to do. The National Board is incredibly pleased to report 2017 was another year when our all-important Starlight programs supporting Australia’s seriously ill and hospitalised children grew significantly versus the prior year. This growth is required to meet the increasing demand for our Starlight programs. Since 2013 our program delivery has increased by over 80%. 2017 was also the second of our current 3-year strategic plan of Best Starlight: Best Impact, Best People, Best Future and we have achieved significant progress against our strategic objectives. The plans are approved and in place for us to continue to deliver and implement key projects in 2018. We are well on track and have already started work on our planning to 2021. At Starlight, ensuring the safety of children and young people is our most important responsibility. Our National Board, Starlight Executive and the entire Starlight team are committed to safeguarding the children and young people we support. We have all signed our commitment statement to Safe guarding children and young people and we’re currently working with the Australian Childhood Foundation towards gaining full Accreditation for Safeguarding Children by mid 2018. Since our beginning Starlight’s mission has been to brighten the lives of Australia’s seriously ill and hospitalised children. Whenever we are faced with a difficult question we are always guided by “what would be best for these children and their families”. I believe this clarity of purpose is key to ensuring Starlight programs give sick kids the chance to be simply be kids and have moments of childhood returned to them, moments where fun, laughter and joy can exist. In 2018 we will celebrate 30 years since Starlight was established by a visionary group of volunteers. I am very proud to be the Chair of the current Board and thank all the Directors for being such committed and passionate volunteers. Thank you for all your support. Warm wishes, Murray Coleman OAM Chair Starlight Children’s Foundation Australia 2
STARLIGHT 2017 REVIEW ….AND FROM THE CEO What we do at Starlight is so simple and yet so powerful. Every day we provide positive distraction and positive experiences to children and families when they need it most. In 2017 528,816 positive Starlight experiences supported these children and young people. The need for our programs continues to grow and we estimate this will increase by up to 70% over the next 5 years. Our growth has only been achieved with an amazing group of Starlight supporters including our Starlight volunteers which includes our Starlight Board members. Thank you so much for enabling us to positively impact lives every day. During the year we marked an exciting milestone granting the 10,000th Starlight Wish to Syel, who wanted to be a policeman like his heroes on the TV shows he loves. It was so wonderful to see the joy on Syel’s face – the same joy you always see on the faces of Starlight Wish children. We opened new Starlight Express Rooms, in Darwin and Monash Children’s Hospitals; launched our new Livewire online community of adolescent peer support…and so much more. A highlight in 2017 was the new branding of Starlight’s Healthier Futures Initiative – our program supporting Aboriginal and Torres Strait Islander children and families. An artwork representing the Starlight story has been created with “the child” as a shooting star radiating positivity and resilience. As the child shines brighter so does the community surrounding the child. It was a year when we launched Starlight’s first Reconciliation Action Plan. Starlight’s vision for reconciliation is to embed values of awareness, acknowledgement and respect of Aboriginal and Torres Strait Islander Peoples and their culture within Starlight so we contribute towards a just, equitable and inclusive Australia. I am incredibly proud of the team for their contribution to this important and collaborative project. In 2017 Starlight stepped onto the world stage with our Livewire abstract being selected to be presented at the 11th World Congress on Adolescent Health. The World Congress was attended by 1200 delegates and provided a unique opportunity to foster innovative strategies for promoting the health and development of adolescents. It was a year when Starlight was again ranked in the top 10 most reputable charity brands in Australia and importantly is the #1 ranked charity supporting children and young people. Starlight was a top performer in the Great Place to Work survey – in fact Starlight remains the only charity to ever be included in this prestigious list not once but twice. Thank you to the Starlight team who all contribute to our positive culture everyday. Last year we started planning for 2018 – a year when Starlight will celebrate 30 years of supporting Australia’s sick kids. From one wish granted in 1988, Starlight is now integral to the total care delivered to our children in hospitals around Australia every day. This is only achieved with the ongoing support of individuals, community groups and businesses – your generosity is greatly appreciated. Warmest wishes, Louise Baxter Chief Executive Officer Starlight Children’s Foundation Australia 3
STARLIGHT 2017 REVIEW STARLIGHT’S MISSION AND STRATEGY STARLIGHT’S MISSION Our mission is achieved through a diverse range of programs developed to meet the growing and changing needs of children and the health system. Starlight works collaboratively with families, health professionals, volunteers, partners and supporters to deliver our programs. All Starlight programs are built on the World Health Organisation’s social model of health to support the well-being and resilience of seriously ill children. Starlight programs are considered by health professionals to be an integral part of the total health care of these children, empowering them and their families to address the social and emotional aspects of living with serious illness or injury. Starlight’s long-term objective is to deliver our Starlight programs to achieve the “ideal reach” within the constantly changing model of paediatric care. Our focus is to grow sustainable revenue streams and our endowment reserves to fund this growth and ensure Starlight program delivery continues into the future STARLIGHT’S STRATEGY The strategic framework Starlight has adopted to achieve its mission has 3 pillars: Impact… to have a positive impact on the well-being of children and young people through programs which: • Innovate; create outstanding experiences; are based on need and have a strong evidence base; are developed, delivered and evaluated in partnership with families and health professionals People… be recognised as having a talented, aligned and high performing team: • All team members have the opportunity to grow and develop to be the best they can be through positive psychology Future… Starlight will be an innovative, digitally savvy organisation – agile, smart and mobile 4
STARLIGHT 2017 REVIEW STARLIGHT’S PROGRAMS OVERVIEW 0 KIDS AGE 22 IN-HOSPITAL Rocket Rounds Captain Starlight Livewire Starlight Express Room Starlight TV Starlight Wishgranting Livewire.org Healthier Futures Initiative COMMUNITY 0 KIDS AGE 22 5
STARLIGHT 2017 REVIEW Starlight Express Room Captain Starlight Starlight Express Rooms are found in every paediatric hospital in Captain Starlight is a super hero Australia. A medical free haven who comes down from Planet within the hospital where sick kids Starlight every day to brighten and their families can experience a the lives of sick kids and their welcome break from the relentless families. cycle of medical treatments and procedures. Livewire In-Hospital Wishgranting Designed to combat loneliness and isolation, Livewire connects teens and Starlight’s original program creates young people experiencing serious tailored, individual wishes for illness or disability through creative children and young people that are workshops when they’re in hospital. inclusive of their family. Referrals to the program are made by health professionals. Rocket Rounds Starlight TV Captain Starlight reaches out to children unable to leave their beds, A 24/7 television channel in hospital in emergency departments and broadcasting daily live shows from waiting for outpatient appointments the Starlight Express room as well as or surgery. movies and other content crafted by Captain Starlight. Healthier Futures Livewire.org Creates a space in remote communities in WA and NT Livewire.org connects teens where children and families feel and young people through a safe and comfortable interacting safe online community. It helps with clinical services. teens navigate life with a serious illness, support each other and most importantly, to focus on the positives of what they can do, not what they can’t. 6
STARLIGHT 2017 REVIEW A TIMELINE OF STARLIGHT PROGRAMS Starlight Express Room opened at John Hunter Hospital, Livewire NSW The Roy Sydney Starlight Connection Th space opened at a Monash Children’s Starlight Express Room Hospital, Vic opened at The Children’s 2 Hospital at Westmead, NSW 1996 2004 Indigenous Community Outreach commences in Starlight Express Rooms opened at: Northern Territory Starlight Australia established The Royal Children’s Hospital, Vic Sydney Children’s Hospital, NSW 2006 Princess Margaret Hospital, WA 1988 Livewire.o launched 1997 2009 201 2001 1991 2006 Starlight Starlight Express Room opened a opened at Mater Children’s Children First Starlight Express Room opened at Royal Alexandra Hospital, Qld Hospital for Children in Camperdown, NSW Captain Starlight 1989 launched in 1999 South Australia First Starlight Wish Starlight Connection granted to a young boy launched, with the first with cancer who wished Starlight Express Van in NSW Livewire In-Hospital for a computer commences at Princess Margaret Hospital for Children, WA 7
STARLIGHT 2017 REVIEW Indigenous Community Outreach commences in 10,000th Starlight Western Australia Wish delivered Livewire In-Hospital launched at: The Royal Children’s Hospital, Vic, Launch of Sydney Children’s Hospital, NSW updated Online The Children’s Hospital Community at Westmead, NSW Livewire 2012 Expanded Ward Program & Rocket Rounds and launched nationally y 9000th Starlight Wish Captain Starlight n delivered program launched in the UK through Starlight Express Room UK funding opened at Monash Livewire.org.au Medical Centre, VIC launched online 2015 2009 2017 2011 2014 2018 2013 Starlight Express Room opened at Women’s and Starlight Express Room Children’s Hospital, SA opened in Lady Cilento Children’s Hospital, Qld 2016 Starlight Express t Room at the Perth Children's Hospital Starlight Wish Week commences on the Gold Coast New Starlight Express Room at Starlight Express Sydney Children's Room upgraded at Hospital Livewire In-Hospital launched at The Children’s Hospital Mater Children’s Hospital, Qld at Westmead, NSW John Hunter Children’s Hospital, NSW Starlight Express Room opened at Royal Darwin Hospital, NT 8
STARLIGHT 2017 REVIEW STARLIGHT’S PERFORMANCE MEASURES Starlight’s key performance measures are the reach and impact of our Programs on the lives of seriously ill children and their families OUR REACH 2017 experiences from Rocket visits to the Starlight Rounds Express Room 20 717 logins to livewire.org.au experiences from Starlight 441 new members Connections experiences from the Healthier Futures Initiative Starlight Wishes granted to seriously ill 145 trips made to 64 indigenous children and young people communities 682* Starlight Wish referrals 10,000+ Starlight Wishes since 1988 Starlight Total Programs Reach experiences from Livewire in-hospital 2,579* workshops held In line with our strategic objectives, the reach of Starlight’s programs has grown. The total number of Starlight experiences made with seriously ill children and young people through our programs was 528,816, an increase of 24%. To deliver our Starlight programs to the “ideal reach” we must continue to expand our programs which will require continued increases in our fundraising capability. 9
STARLIGHT 2017 REVIEW OUR IMPACT 2017 AMPLIFYING We know the quality and impact of our OUR IMPACT programs is high and we continue to invest in research to ensure they continue to be effective and efficient. Starlight in hospital Starlight in hospital We are also committed to understanding $5.70 and improving the impact of our Starlight programs. We have completed two Social YOUR YOUR GIFT $1 $1 Return On Investment studies (SROI) to GIFT ** quantify our impact and community value. $ Livewire.org.au + Livewire.org.au YOUR of total value put back into the community YOUR GIFT $1 $1 via Starlight’s programs delivery. GIFT ** ** 100% families would recommend a Starlight was invited to present at the 2017 World Congress on Adolescent Health along with Starlight Wish 1,200 delegates from around the world Our presentation: An Australian program to improve adolescents’ wellbeing, both in-hospital and at home through creativity and hours spent in Starlight Express connection. Rooms by children and their families across Australia STARLIGHT PRESENTING ON THE WORLD STAGE! • The 14th National Rural Health Conference • Australian Parent Engagement Conference • 9th Annual International Arts and Health Conference • Australian Palliative Care Conference • Australian Association for Adolescent Health Ltd Youth Health Conference • 11th World Congress on Adolescent Health in India * The Starlight Express Room SROI was undertaken by PWC in 2010 and, using the benefits identified in the original study, the SROI was updated in 2018 by Starlight and reviewed by PWC. The update assessed the impact of program changes (e.g. changes in program reach) ** SVA Consulting SROI Analysis Research 2013 10
STARLIGHT 2017 REVIEW OUR IMPACT 2017 Starlight In-Hospital Starlight Wishes & Livewire.org Starlight In-Hospital Starlight Connections Starlight Wishes & Livewire.org Healthier Futures has NATIONAL Initiative Starlight Connections Healthier Futures NATIONAL has reach Initiative & reach impact LOCAL & LOCAL impact “I think the Starlight Express Room is a great space for children to be able to go in the hospital where it is normal and fun, away from the clinical spaces of “Helping children stay children distracts them the wards and all the medical cares they live through from the reasons for being in hospital and there. It’s nice for them to have something to be gives them something to look forward to. excited about and look forward to.” Helps preserve a person’s childhood despite –Child Life Therapist what they’re going through.” Source: Health Partner Survey 2017 –Doctor Source: Health Partner Survey 2017 “Patients, siblings, parents, and “My Starlight Wish was staff are always happy when amazing, it was something “Livewire helps me so much :) Starlight comes to our ward. I’d never dreamed I’d get Ever since I joined I have loved The mood on the ward always the chance to do, so I’m every moment of it! All my changes to bright when they very thankful to everyone friends in this online world are are” involved. AMAZING!” –Nurse/NUM –Matt, Starlight Wish –Livewire Member Source: Health Partner Survey 2017 recipient “Starlight is there like a ray “The Starlight programs have “Great program. Awesome staff. of sunshine in what can a huge impact on patient and Always happy. Always smiling. be the darkest and scariest families as they are a bright Helps everyone de-stress from times in a child’s and their happy young group who come their traumatic time (or having a family’s life” and distract the patient and sick child in the hospital).” -Parent families for a short time and –Indigenous hospital Liaison bring a smile on everyone’s face, Officer Including staff.” Source: Health Partner Survey 2017 –Ward Clerk Source: Health Partner Survey 2017 11
STARLIGHT 2017 REVIEW IN 2017, STARLIGHT EARNED GROSS INCOME OF $34.4M Individual Giving Philanthropy Overall…gross income has declined 3% v 2016. Events This was primarily due Partnerships to a budgeted decline in Individual Giving DG&S Community Other IN 2017, STARLIGHT’S EXPENSES WERE $30.9M The movement in reserves for 2017 included $2.3m added to our Endowment Program costs reserve to ensure Starlight’s Fundraising costs future sustainability Operating costs Retained surplus FUNDING OUR CAPITAL PROJECTS As new children’s hospitals are opened, there is a requirement for Starlight to build new Starlight Express Rooms in each hospital location. Each of these Starlight Express Rooms requires capital funding of around $2.0m, which is incremental to our annual core operational expenditure and is raised through specific capital campaigns. The new Starlight During 2017 the new Starlight Express Room Express Room at at Monash Children’s Hospital in Melbourne Monash Children’s was opened and our very first Starlight Express Hospital Room in Darwin. In 2018 Starlight will be opening new Starlight Express Rooms at Perth Children’s Hospital in Perth and Sydney Children’s Hospital, Randwick. 12
STARLIGHT 2017 REVIEW PROGRAMS SPEND 2017 PROGRAMS SPEND Expenditure on Starlight Programs has increased as a HAS INCREASED! proportion of core income to 62% from 58% in 2016 Starlight In-Hospital Wishgranting Livewire In-Hospital $1,020,000 Livewire.org.au is the value of volunteer hours contributed to Starlight Healthier Futures Initiative programs for the year This includes: • Volunteer Hours DONATED GOODS AND SERVICES • Flights, donated from our $ Wishgranting Partner Virgin Australia, accommodation and other activities critical to grant life changing Starlight Wishes total value of donated goods and services used in program delivery. • Toys, games from amazing partners like EB Games and art supplies Starlight Express Rooms & Livewire THANK YOU TO ALL OUR VOLUNTEERS AND ALL WHO HAVE DONATED OTHER GOODS AND SERVICES CRITICAL FOR PROGRAM DELIVERY. 13
STARLIGHT 2017 REVIEW OUR WORKPLACE In 2017, Starlight developed our first Reconciliation Action Plan. Starlight has placed #16 in the acclaimed Best Places to Work Study alongside Salesforce, Stryker and Atlassian! 339 employees across Australia 146 Captain Starlights and 46 Livewire Facilitators 16th Best Place to Work In Australia Great Places to Work Australia 2017 study #1 Ranked most reputable charity supporting children and young people 2,664 amazing volunteers contributed to Starlight programs delivery 94% Volunteer Advocacy Score 86% Employee satisfaction rating 92% Employee Engagement Score 14
STARLIGHT 2017 REVIEW STARLIGHT’S DIRECTORS INFORMATION Murray Coleman OAM Chair / Non-Executive Director Murray joined the National Board in 2014 after 2 years on the NSW Advisory Board and became Chair in August 2016. Murray is currently with Macquarie Capital, having joined as Division Director in 2017. He was previously with Lendlease for 30 years, working in a number of senior roles across the business both in Australia and overseas. Murray’s roles included Global CEO Bovis Lend Lease, Global Head of Health and Safety and Global Group Head of Operational Risk, as well as running the Australian, Asia Pacific and UK construction businesses at various times. In 2012, Murray was awarded the Medal of the Order of Australia (OAM) for service to the building and construction industry. He is also currently a Director at the Property Industry Foundation, and the Chair of the RICS Oceania World Regional Board. Louise Baxter GAICD Chief Executive Officer / Executive Director Louise has over 30 years’ experience in marketing, sales and communication. Louise joined the Starlight Board in 2009. Louise was a member of the Sydney board of Leo Burnett Connaghan and May Advertising, NFPOnline Pty Ltd (the holding company for Livewire) and was founding partner of Brave New World Advertising. Louise has 15 years’ experience at Starlight and has been Chief Executive from June 2009 and under her leadership Starlight has experienced significant growth in program delivery and fundraising. In this time Starlight has also been awarded AON Hewitt Best Employer accreditation, is in the top 20 in Australia’s Great Places to Work and #1 most reputable charity brand supporting children & young people. In November 2015 Louise was acknowledged by CEO Magazine as Australia’s NFP Executive of the Year. Graham Watman Chair of Audit & Risk Committee, Company Secretary / Non‑Executive Director Graham has been a Starlight Board member since Starlight’s launch in 1988, is Chairman of the Audit and Risk Committee and was appointed Treasurer in 1995. Graham is a Director of Catalyst Partners Pty Limited, Managers and Chartered Accountants. He is also a former not-for-profit Director of Cladan Cultural Exchange Institute, Sydney International Piano Competition of Australia and Art Gallery Society of NSW. 15
STARLIGHT 2017 REVIEW Reg Weine Chair of Remuneration and Nomination Committee / Non- Executive Director Reg joined the Board in March 2016 and is the Managing Director of SPC Ardmona, Australia’s largest fruit processor, with iconic food brands SPC, Ardmona, Goulburn Valley and IXL. Reg has a B. Bus. From Monash University, is a graduate of the Australian Institute of Company Directors and is a Certified Practicing Marketer with the Australian Marketing Institute. Reg is an executive mentor for the National Association of Women in Operations (NAWO) and was the president of Starlight’s Victorian Advisory Board before joining the National Board. He is a Board Member of the Australian Food and Grocery Council (AFGC) and was previously Chair of the AFGC’s Sustainable Practices Committee. Emeritus Professor Les White AM Non-Executive Director Les has been a Starlight Board member since 1999. Les served as the inaugural NSW Chief Paediatrician from 2010 to 2016 and was previously Executive Director of Sydney Children’s Hospital from 1995 to 2010. He is currently a Board member of Children’s Cancer Institute, Australian Institute of Health Innovation, Ronald McDonald House Charities Australia, AUSiMED and Patron of Sydney Children’s Hospital Foundation as well as serving on a number of Public Sector Boards and Committees. Les commenced his career as a specialist in children’s cancer and has spent more than four decades committed to health services for children and young people. Les was awarded a Doctorate of Science for his research contributions and an Order of Australia for services to child health and the community. Dr Michael Brydon OAM Non-Executive Director (Alternate for Professor Les White) Michael has been a Starlight Board Member since 2008. Michael is the Chief Executive of The Sydney Children’s Hospital Network, and formerly Director of Clinical Operations, Sydney Children’s Hospitals Network NSW and a General Paediatrician at Sydney Children’s Hospital Randwick. 16
STARLIGHT 2017 REVIEW Peter Butler AM RFD Non-Executive Director Peter has been a Starlight Board member since 2004, was Chair from 2008 until August 2015 and returned to the role of Chair during 2015 & 2016. Peter is a member of the Audit & Risk Committee and was a member of its predecessor, the Finance & Audit Committee. Peter is a Partner at Herbert Smith Freehills and was Managing Partner until 2010. He is the Global Chair of HSF Pro Bono and Citizenship Council, Chair of the Tristan Jepson Memorial Foundation Advisory Council, a Board member of the Australia-Israel Chamber of Commerce (NSW) and the Cure Brain Cancer Foundation. He has previously been Chair on the Boards of several other not-for-profit organisations. Non-Executive Director Suzie Gough Suzie joined the Starlight Board in May 2017. Suzie is the Quality & Risk Leader for Deloitte Australia’s advisory businesses. She is responsible for the quality and risk framework, driving a quality, risk intelligent and ethical culture and supporting the business in delivering professional services to clients. Suzie has worked in Melbourne, London, Hong Kong and across Asia Pacific. Suzie is a Member of the Chartered Accountants Australia and New Zealand and has a Bachelor of Economics from Monash University. Mark Sowerby Non-Executive Director Mark joined the Starlight Board in February 2016 and was the inaugural Queensland Chief Entrepreneur during 2017. Mark was the Founder of Blue Sky Alternative Investments Limited and Mark received the University of Queensland Vice-Chancellor’s Alumni Excellence Award in 2015. Mark has supported Starlight as a volunteer for more than 20 years and in 2016 was recognised as Ernst and Young Entrepreneur of the Year for Queensland, and completed a successful, sponsored swim crossing the English Channel raising funds for Starlight. Non-Executive Director Katrina Rathie Katrina has been a Starlight Board member since 2011. Katrina is the Partner in Charge, Sydney for the global law firm King & Wood Mallesons. She is a practising solicitor who has been named Women Lawyer of the Year, Private Practice. She is a non-executive director of a number of companies including Osteoporosis Australia and is a member of the Cranbrook Foundation. 17
STARLIGHT 2017 REVIEW Genevieve Overell FAICD Non-Executive Director Genevieve joined the Starlight National Board member in 2011 and is the Director, Government Advisory at Deutsche Bank AG Australia & New Zealand. Fellow of the Australian Institute of Company Directors and Institute of Public Administration and a lawyer by background, Genevieve is Chairman of the Audit Committee of the Victorian Government’s State Revenue Office and Non-Executive Director of the National Board of Australian Institute of Architects, serving on its Finance Audit and Risk Committee and Investment Committees. Tony Stuart FAICD Non-Executive Director Tony joined the Starlight Board in July 2011. In 2016 Tony was appointed as Chief Executive Officer of UNICEF Australia. His previous roles include Group Chief Executive Officer of the NRMA, Chief Executive Officer of Sydney Airports Corporation Limited and executive positions with Shell Petroleum (New Zealand), Shell International (UK), British Airways (UK) and Manchester Airport (UK). Tony also serves on a number of Boards including Chair of the Australian Charities and Not-for-Profit Commission (ACNC) Advisory Board, the Australian Business Council of Cooperatives and Mutuals and the Prime Minister’s Community Business Partnerships. Neil Flett Chair of Nomination & Remuneration Committee / Non-Executive Director (to 27 April 2017) Neil was a Starlight Board member from 2005 and the Chair of the Nomination & Remuneration Committee from its commencement in 2015 to his retirement from the Starlight Board in April 2017. After a career in journalism, Neil owned and managed various public relations companies before founding rogenSi, a leadership and management training organisation, which he led until his retirement in 2013. Neil is a Director with the Australia Day Council of New South Wales and Soldier On Australia. He is the author of several books including Pitch Doctor and Beyond the Pitch. 18
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