Your feedback on Nelson Street cycleway - phase 3 Market Place

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Your feedback on Nelson Street cycleway - phase 3 Market Place
Your feedback on Nelson
         Street cycleway - phase 3
                Market Place

July 2020 – Nelson Street cycleway phase 3: Market Place - Feedback Report
Your feedback on Nelson Street cycleway - phase 3 Market Place
Contents
1.       Summary .................................................................................................................... 1
     Overview ............................................................................................................................................ 1
     Top 10 feedback themes ................................................................................................................... 1
     Project decisions ................................................................................................................................ 2
     Next steps .......................................................................................................................................... 2

2.       Background ................................................................................................................ 3
     What did we seek feedback on? ........................................................................................................ 3
     Why are we extending the Nelson Street cycleway? ......................................................................... 3

3.       Feedback activities .................................................................................................... 4
     What we asked you ............................................................................................................................ 4
     Activities to raise awareness .............................................................................................................. 4
     How people provided feedback.......................................................................................................... 4

4.       Feedback received ..................................................................................................... 5
     Feedback overview ............................................................................................................................ 5
     Key feedback topics and themes ....................................................................................................... 6
     Key interest groups .......................................................................................................................... 26
     Peoples interest in the proposal and feedback by interest group .................................................... 27

Appendix 1: Designs for public feedback ....................................................................... 31

Appendix 2: Feedback form ............................................................................................. 35

Appendix 3: Feedback from key interest groups ............................................................ 36

July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Your feedback on Nelson Street cycleway - phase 3 Market Place
1. Summary
Overview
From 13 February– 8 March 2020 the public were invited to provide feedback on a proposed
two-way physically separated cycleway along the western side of Market Place between
Pakenham Street East and Custom Street West in the city centre. In total 554 submissions
were received.

The feedback received has been grouped into 31 Themes. The themes have then been
clustered together under 7 Topics. For example, one topic is ‘Cycling related design
suggestions’, and all the feedback themes that involved suggested design changes to the
cycleway are clustered under that topic.

The feedback results, topics, themes and Auckland Transport’s (AT’s) response to the
feedback themes are outlined in the Feedback received section of this report.

Top 10 feedback themes
                                                                              No. of
 Feedback theme
                                                                             mentions

                   Generally, support the proposal or support with
                                                                                442
                   amendments

                   Request a proper cycleway connection to Quay St              333

                   Measures required to prevent cars parking or backing
                                                                                280
                   over cycleway

                   Specifically supports Bike Auckland’s ‘un-gap the map’
                                                                                275
                   route suggestion

                   Don't support right angled turns                             260

                   Concerns about tree removal                                  231

                   Specifically opposed proposal to send people on
                                                                                 93
                   bicycles around viaduct

                   Concerns with proposed one-way system                         49

                   Concerns for, suggestions to improve, cyclist safety          28

                   Don't support cycleways or proposal                           25

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July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Your feedback on Nelson Street cycleway - phase 3 Market Place
Project decisions
After considering the public feedback we have decided to progress the project through to
implementation once funding becomes available, subject to the following changes:
   •   We are investigating options for a temporary cycleway on Market Place, Customs
       Street West and Lower Hobson Street to provide a full cycleway connection to the
       Quay Street cycleway before a permanent connection is investigated. This will be
       subject to funding and we will work closely with stakeholders to design the best
       outcome.
   •   We will use higher separators to separate the cycleway from the road which will better
       prevent parking on or near the cycleway
   •   We have updated the seat locations and type in order not to encourage mid-night
       gatherings near residential properties.
   •   We have updated the number and location of rubbish bins.
   •   We are shifting the pedestrian crossing at Market Place/Pakenham Street intersection
       further north which will mean we can retain the existing two trees.
   •   There will be a loss of one additional carpark at the southern end of Market Place due
       to retaining the two existing trees at entrance to street.
   •   There are two other trees on the cycleway side of Market Place that are leaning.
       These two trees will need to be removed so they don’t cause a safety hazard to
       cyclists however they will be replaced with three trees in the same area.
   •   We will provide additional pedestrian and bike crossings at Custom Street West/Market
       Place intersection.

Next steps
COVID-19 has had a significant impact on AT and the wider Auckland Council whānau. As a
result, Auckland Council is implementing an Emergency Budget which will reduce AT's
capital and operating budgets.
This will mean this project is delayed and will no longer be constructed this year as initially
planned. We will be in touch with residents and local businesses once we know more about
how this project will be impacted by the current budget constraints and when we have clarity
around construction timelines. We thank you for your patience and understanding during this
time.

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July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Your feedback on Nelson Street cycleway - phase 3 Market Place
2. Background
What did we seek feedback on?
The proposal released for public feedback included the following changes:
•   A two-way cycle path on one side of Market Place which will be raised and separated by
    a kerb.
•   Widening the footpath by the new cycleway to 4.3 metres (from 3.5 metres).
•   Changing Market Place to be a one-way configuration for vehicles (northbound towards
    the viaduct only).
•   Removing the car parks on one side of Market Place but replacing them on the other
    side by creating angled car parking.
•   Adding new bike racks and seating areas.
•   Adding a new pedestrian and bike crossing upon entry to Market Place (near its
    intersection with Pakenham Street East). This crossing will require the removal of two
    trees.
•   Adding a new raised intersection at Market Place/ Customs Street West to encourage
    safer vehicle speeds.
•   Removing a total of 5 car parks to enable the improvements. This includes 2 on
    Pakenham Street East, 2 on Market Place, and 1 on Customs Street West.

For more detailed information on the proposal, please refer to Attachment 1 or visit
at.govt.nz/projects-roadworks/nelson-street-cycleway/#phase3.

Why are we extending the Nelson Street cycleway?
The aim of the project is to give people more safe transport options in and around the city
centre.

As Auckland’s population increases and more cars join the road network, we are working on
finding ways to make it easier and safer for people to walk and use other active modes of
travel like riding bikes and e-scooters. The cycle facilities proposed will connect with the
wider cycle network and encourage more children and adults to get on bikes – getting cars
off the road.

This cycleway will improve access into and around the city centre by connecting people on
bikes with the Nelson Street cycleway and to the shared path along the viaduct. This
completes the city centre cycling loop where people of all ages and abilities can bike around
the city centre, separated from traffic.

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July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
3. Feedback activities
From 13 February – 8 March 2020 the public were invited to provide feedback on a
proposed two-way physically separated cycleway along the western side of Market Place
between Pakenham Street East and Custom Street West in the city centre. In total 554
submissions were received.

What we asked you
We asked if you had any comments or suggestions on the proposal.

Activities to raise awareness
To let you know about the opportunity to provide feedback on the project, we:

•   mailed 567 letters with freepost feedback forms to property owners and occupiers in the
    area

•   spoke to local businesses on Market Place in person

•   Met with Waitemata Local Board, Viaduct Harbour Holdings, and Heart of the City
    Business Association

•   emailed information to key interest groups and previous submitters

•   set up a project webpage and an online feedback form on our website

•   posted about the proposal on our social media channels

•   held 2 public drop-in sessions on the 3rd and 7th of March

How people provided feedback
You could provide feedback using an online submission form on the project webpage or a
freepost form included in the project letter. See Attachment 2 for a copy of the feedback
form.

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July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
4. Feedback received
Feedback overview
We received public feedback on the proposal from 554 submitters, the 10 most mentioned feedback themes1 were:

                                                                            Most popular feedback themes - All submitters
                                 442
                       450

                       400

                       350                      333

                       300                                       280               275
     No. of mentions

                                                                                                     260
                       250                                                                                           231

                       200

                       150
                                                                                                                                     93
                       100
                                                                                                                                                    49
                       50                                                                                                                                            28                25

                        0
                               Generally, Request a proper     Measures         Specifically     Don't support Concerns about    Specifically  Concerns with     Concerns for,    Don't support
                              support the    cycleway         required to      supports Bike      right angled   tree removal     opposed      proposed one-    suggestions to    cycleways or
                              proposal or  connection to     prevent cars       Auckland's      turns / supports              proposal to send way system      improve, cyclist     proposal
                             support with     Quay St          parking or    'ungap the map'    Sam Hoods safer               people on bikes                       safety
                             amendments                      backing over    route suggestion   angled cycleway                around viaduct
                                                               cycleway                             crossing
                                                                                                           Themes

1   One person’s or organisation’s submission can count towards multiple themes and topics.

                                                                                                                                                                                                  5
July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Key feedback topics and themes
This section outlines the feedback topics and related themes from all submitters, as well as AT’s responses to the feedback themes. One person’s
or organisation’s submission can count towards multiple topics and themes.

                                                            Feedback topics

                                                                                  Cycling related design                Pedestrian related
               General preferences              Cycleway connectivity
                                                                                       suggestions                     design suggestions
                     Mentions: 483                    Mentions: 717
                                                                                        Mentions: 599                        Mentions: 9

                                     Other design                                                       Project timing and
                                                                    Traffic and parking
                                     suggestions                                                         other comments
                                                                        Mentions: 100
                                      Mentions: 249                                                         Mentions: 25

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July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
General preferences

450                               442

400

350

300

250

200

150

100

 50                                                                                    25                                                       16
  0
       Generally, support the proposal or support with amendments      Don't support cycleways or proposal                      Cycleway not required on Market Pl

Feedback Theme                Main Points                                                              Auckland Transport’s Responses

                              • Supportive of changes.                                                 Thanks for supporting the proposed cycleway on Market Place.
                              • Separated dedicated cycleways are welcome Auckland wide and            After public consultation in late 2017, a design review was carried
                                in the CBD.                                                            out based on the feedback received. That was followed by an
                                                                                                       overall project and budget review.
                              • Happy that cyclists are being considered.
                                                                                                       Cycleways on Custom Street West and Lower Hobson Street will be
Generally, support the        • Wonder why it has taken so long to action.                             investigated at a later stage due to time, disruption to traffic, and
proposal or support with
                              • Implement Bike Auckland’s suggested changes.                           budget constraints. We are however, investigating a temporary
amendments
                              • Also include cycleway along Custom Street West and Lower               cycling connection for these streets in the meantime.
Mentions: 442
                                Hobson Street                                                          Market Place between the Pakenham Street East intersection and
                              • Supportive of proposal if changes are made, such as:                   Fanshawe Street will remain two way. This means motorists
                                                                                                       wanting to head south/west from Customs Street West will travel
                                o The street remains a two-way traffic flow.                           along Customs Street onto Pakenham Street East and then right on
                                o Seating is removed.                                                  to Market Place.

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      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme            Main Points                                                           Auckland Transport’s Responses
                                                                                                Traffic modelling has shown the impacts of the one-way system
                                                                                                from the Pakenham Street East to Customs Street intersections to
                                                                                                be minor. The results show that, whilst the average delay and
                                                                                                maximum queue lengths are expected to increase slightly, the
                                                                                                intersection will continue to operate with an acceptable level of
                                                                                                service. The maximum queue length for Pakenham Street East
                                                                                                during the PM peak corresponds to around 7 vehicles. As these
                                                                                                queues are only experienced for short durations (i.e. during the
                                                                                                peak hours), this level of queuing is considered to be manageable.
                                                                                                Seating locations and types will be further reviewed at detailed
                                                                                                design stage.

                                                                                                Thank you for your feedback. As Auckland’s population increases
                                                                                                and more cars join the road network, we are working on finding
Don’t support cycleways   • Existing cycleways are underused.                                   ways to make it easier and safer for people to walk and use other
or proposal                                                                                     active modes of travel like riding bikes. The cycle facilities proposed
                          • Cycleways are making driving more difficult.                        will connect with the wider cycle network and encourage more
Mentions: 25
                          • AT has their priorities wrong (should be cars).                     children and adults to get on bikes – getting cars off the road which
                          • Waste of money.                                                     benefits all road users.

                                                                                                The proposed cycleway on Market Place along with Custom St W
                                                                                                and Lower Hobson St will link Nelson Street Cycleway and Quay
                                                                                                Street Cycleway together and will complete the city centre cycling
                                                                                                loop where people of all ages and abilities can bike around the city
                          • Market Place doesn't have much traffic and is safe - doesn't need   centre, separated from traffic. Providing a dedicated cycleway on
Cycleway not required       a cycleway.                                                         Market Place will maintain the consistency along the cycling ring
on Market Pl                                                                                    route and will also achieve the project objective of providing a high-
                          • Market Place is not a popular route for cyclists.
Mentions: 16                                                                                    quality cycle facility catering for cyclists with different levels of
                          • Sturdee Street and Lower Hobson Street is a better route.           experience.
                                                                                                Sturdee Street was considered but discounted because:
                                                                                                    •   It is too narrow at the bend near the Tepid Baths to
                                                                                                        accommodate a cycleway.

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     July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme         Main Points                                     Auckland Transport’s Responses
                                                                          •   Cyclists consider Sturdee Street to have a ‘low level
                                                                              passive surveillance’ (low levels of people activity means
                                                                              people do not feel safe walking or cycling here).
                                                                          •   Cyclists also told us they preferred using Market Place
                                                                              because it was more direct and avoids traffic signals.

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   July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Cycleway connectivity

                    350                333

                    300                                                 275
  No. of mentions

                    250
                    200
                    150
                                                                                                              93
                    100
                    50                                                                                                                             11                                    5
                     0
                             Request a proper cycleway   Specifically supports Bike Auckland's Specifically opposed proposal to send Concerns proposed cycleway doesn't Requests for an alternative cycleway
                               connection to Quay St      'ungap the map' route suggestion      people on bicycles around viaduct       join smoothly with Nelson St                   route
                                                                                                                                                 cycleways
                                                                                                           Themes

Feedback Theme                         Main Points                                                                        Auckland Transport’s Responses
                                       • Most popular suggestion was to create cycleway along Customs St
                                                                                                                          A permanent cycleway on Custom Street West and Lower Hobson
                                         West and Lower Hobson St (as per the blue line on AT's cycleway
                                                                                                                          Street will be investigated at a later stage due to time, disruption to
                                         map).
                                                                                                                          traffic, and budget constraints.
                                       • Use tactical measures (planters, paint) now to implement Customs
                                                                                                                          We have heard how important the full cycleway connection to Quay
                                         Street West and Lower Hobson Street link.
Request a proper                                                                                                          Street is however, and we are investigating tactical urbanism measures
cycleway connection                    • Do temporarily then make permanent after Americas Cup.                           on Custom Street West and Lower Hobson Street to be implemented
to Quay Street                         • This is more, or as, important as the proposed Market Place                      as an interim solution before the permanent cycleway facilities are in
Mentions: 333                            cycleway.                                                                        place.
                                       • General requests to connect the two cycleways without specifying                 We encourage all road users in the Viaduct to share with care and it is
                                         route.                                                                           expected that cyclists will respond accordingly in a slow speed shared
                                                                                                                          path environment. We will also be looking at what we can do to make
                                       • Proposed connection to Quay St through viaduct is not suitable as it             the path through the viaduct better for riders.
                                         is a busy pedestrian and dining area. Conflicts will occur.

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                    July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme          Main Points                                                              Auckland Transport’s Responses
                                                                                                 Cycleways on Custom Street West and Lower Hobson Street will be
                                                                                                 investigated at later stage due to time, disruption to traffic, and budget
                        • Supports Bike Auckland’s "Un-gap the Map" route via Customs St
                                                                                                 constraints.
                          West and Lower Hobson St.
                                                                                                 We encourage all road users in the Viaduct to share with care and it is
Specifically support    • Proposed connection to Quay St through viaduct is not suitable as it
Bike Auckland’s ‘un-                                                                             expected that cyclists will respond accordingly in a slow speed shared
                          is a busy pedestrian and dining area. Conflicts will occur.
gap the map’ route                                                                               path environment. We will also be looking at what we can do to make
suggestion                                                                                       the path through the viaduct better for riders.
Mentions: 275
                        • This route can be made in a tactical way if necessary (planters,       The tactical urbanism measures on Custom Street West and Lower
                          paint, kerbs).                                                         Hobson Street are under investigation and to be implemented as an
                        • Do temporarily then make permanent after Americas Cup.                 interim solution before the permanent cycleway facilities are in place.

                        • Ridiculous idea.
                        • Unsafe to mix large numbers of pedestrians with people on bicycles.    We encourage all road users in the Viaduct to share with care and it is
Specifically oppose       Area is too busy for people on bicycles. Almost impossible to cycle    expected that cyclists will respond accordingly in a slow speed shared
proposal to send          through there during the busiest times (which will include Americas    path environment. We will also be looking at what we can do to make
people on bicycles        Cup).the                                                               the path through the viaduct better for riders.
around the viaduct                                                                               Permanent cycleway facilities will be investigated on Custom Street
                        • Creates unnecessary tension towards people on bicycles.
Mentions: 93                                                                                     West and Lower Hobson Street at later stage to achieve better
                        • Area should be reserved for people sightseeing, walking and dining.    connection to Quay Street Cycleway.
                        • Bricks are slippery.
                        • Would rather cycleways that link seamlessly by both being one-         We have chosen a two-way cycleway on one side of Market Place
Concerns proposed         directional or two-directional.                                        because it occupies less space and allows us to retain more parking
cycleway doesn’t join   • Proposal and Nelson Street cycleway require too many road              spaces and save most of the trees on the road.
smoothly with Nelson      crossings.                                                             As Nelson Street cycleway is a uni-directional cycleway (one direction
St cycleways                                                                                     on each side of the road) whilst Quay Street cycleway is bi-directional
Mentions: 11                                                                                     (two-way cycleway on one side of the road). The connection between
                                                                                                 the two cycleways has to have at least one change-over.
Requests for an         • Use lane from Wilson Carpark for a cycleway.                           Fanshawe Street was considered as a direct route, however it was
alternative cycleway                                                                             discounted early in the project due to high bus and general traffic
route                                                                                            volumes and lack of space in the existing corridor to provide a separate
Mentions: 5                                                                                      facility to accommodate cyclists safety in an arterial road environment.

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      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme      Main Points                                                            Auckland Transport’s Responses
                    • Put cycleway on north side of Fanshawe Street or Sturdee Street to   Fanshawe Street was considered as a direct route, however it was
                      connect straight to Quay St.                                         discounted early in the project due to high bus and general traffic
                                                                                           volumes and lack of space in the existing corridor to provide a separate
                                                                                           facility to accommodate cyclists safety in an arterial road environment.
                                                                                           Sturdee Street was considered but discounted because:
                                                                                               •   It is too narrow at the bend near the Tepid Baths to
                                                                                                   accommodate a cycleway.
                                                                                               •   Cyclists consider Sturdee Street to have a ‘low level passive
                                                                                                   surveillance’ (low levels of people activity means people do not
                                                                                                   feel safe walking or cycling here).
                                                                                               •   Cyclists also told us they preferred using Market Place
                                                                                                   because it was more direct and avoids traffic signals.
                    • Provide a cycleway along Lower Hobson Street.                        Cycleways on Custom Street West and Lower Hobson Street will be
                                                                                           investigated at later stage to fill the cycle ring route gap in CBD.

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   July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Cycling related design suggestions

                  300
                               280

                                                  260

                  250

                  200
No. of mentions

                  150

                  100

                  50
                                                                                         28
                                                                                                             9                  5                                      6
                                                                      4                                                                             4                                     3
                   0
                        Measures required Don't support right    Entrance to         Concerns for,      Concerns with     Ensure physical   Request proposed Make this section of Paint the cycleway
                         to prevent cars      angled turns /    cycleway from       suggestions to    vehicle entrances separation between    cycleway and   Market Pl a shared
                        parking or backing supports Sam Hoods Customs St West is   improve, cyclist    and/or requests   people on bicycles    footpath be    zone, or ban cars.
                          over cycleway        safer angled       too sharp             safety           cycleway be      and pedestrians       combined
                                            cycleway crossing                                         switched to other
                                                                                                         side of road
                                                                                                          Themes

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                  July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme            Main Points                                                           Auckland Transport’s Responses
Measures required to      • Request barrier on side of cycleway to stop cars parking on it or
                                                                                                Thank you for your feedback, we have increased the barrier height in
prevent cars parking or     using it as manoeuvring space.
                                                                                                the design to provide 150mm height kerb and a 500mm wide buffer
backing over cycleway
                                                                                                zone to separate the cycle lane from the carriageway.
Mentions: 280

                          • Please use Sam Hoods proposed reshape of cycleway crossing
                            at south end.
                          • Design ensures no 90-degree angle and tree can stay.

                                                                                                Thank you for your feedback. We have incorporated this suggestion
Don't support right                                                                             to revise the intersection which enables us to retain the two trees on
angled turns / supports                                                                         entrance to Market Place.
Sam Hoods safer                                                                                 This kerb line creates a hazard to northbound through traffic and it is
angled cycleway                                                                                 not workable for trucks manoeuvring across the intersection.
crossing                                                                                        The proposed kerb arrangements and delineation types will still
Mentions: 260                                                                                   ensure safe sightlines and protection for cyclists and pedestrians from
                                                                                                vehicles.

Entrance to cycleway      • Left turn into cycleway from Customs Street West is sharper than
from Customs St West        right angles.                                                       Thank you for your feedback. The kerb line at Custom St W
is too sharp              • Generally, don't like sharp corners at this intersection.           intersection will be reviewed based on AT Traffic Design Manual.
Mentions: 4

                          • Many people are concerned that northbound cars turning left
                            from Market Place into Pakenham Street don't see cyclists and
Concerns for,               cut across the cycleway. Suggestions to prevent this include
suggestions to improve,     installing:                                                         Thank you for your feedback. Signage and safety measures here will
cyclist safety                                                                                  be refined during the detailed design stage.
                             o a give way/stop sign for northbound cars turning left from
Mentions: 28
                                Market Place.
                             o warning lights.

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      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme              Main Points                                                            Auckland Transport’s Responses
                               o a raised table parallel with the northbound cycleway.
                            • Raised table at Pakenham Street intersection needs to be steep
                                                                                                   Each raised vehicle table is to feature a materiality change which
                              enough to slow traffic entering the intersection, and also have an
                                                                                                   differs from carriageway in conjunction with strategic warning road
                              exit that prevents vehicles accelerating through the intersection
                                                                                                   markings to further control vehicle speeds and vigilance.
                              (once on top of the raised table).
                            • Improve Customs Street West intersection for people on bicycles
                                                                                                   Thank you for your feedback. The design has been revised to include
                              e.g. continue cycleway across Customs St West to get cyclist
                                                                                                   dedicated cycle crossing facilities at each intersection.
                              safely across intersection. Otherwise they have to dismount and
                              use pedestrian crossings.                                            A roundabout is not conducive to required safety and legibility
                                                                                                   standards here due to the site constraints
                            • Install roundabout or lights at this intersection.
                            • Concerns that extra traffic being diverted to Customs Street West    Based on the site observation earlier this year, the volumes of
                              will create collision hazards with and/or between pedestrians,       cyclists, e-scooter and vehicles on Customs St West (West of Market
                              people on bicycles and e-scooters.                                   Pl) are low even in peak periods. Assuming all the diverted traffic from
                                                                                                   Market Place will be using Custom St W, it will be still under its
                                                                                                   capacity to handle the additional traffic. In reality, the traffic from Quay
                                                                                                   St heading to Fanshawe St will choose to use Hobson St flyover
                                                                                                   instead of diving into the Viaduct Harbour area. Therefore, it is
                                                                                                   expected that the post-implementation performance of Customs St
                                                                                                   West (West of Market Pl) will be acceptable.
                            • Angled parking (reversing out of car parks) on Market Place is a     Full height kerb and cyclist buffer zones are proposed to ensure safe
                              risk for cyclists in cycleway or heading north using the general     levels of separation and protection from vehicles reversing out of
                              traffic lane.                                                        parking bays.

                            • Please don't do a half-baked job for once, previous half-baked       The project team’s intention is to deliver the best outcome for the
                              projects create confusing situations and safety risks.               street based on time, disruption to traffic, and budget constraints.
                            • Cycleway should be on other side of road as there are less           Providing cycleway on the eastern side will result in more parking loss
Concerns with vehicle         vehicle entrances.                                                   compared with our current proposal.
entrances and/or
requests cycleway be        • Vehicle entrances (some of which are very busy) are unsafe as        The safety risk at the two vehicle entrances on the western side is low
                              cars drive out onto cycleway.                                        due to the low speed environment and the proposed appropriate
switched to other side of
                                                                                                   signage, kerb and road marking measures.
road
Mentions: 9                 • Other side of road would align with cycleway on Nelson St better.    Nelson Street cycleway is a uni-directional cycleway with one way on
                                                                                                   each side of the road. But the proposed cycleway on Market Place will

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      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme            Main Points                                                             Auckland Transport’s Responses
                                                                                                  be a two-way cycleway on one side of the road. The new two-way
                                                                                                  cycleway installed on either side of Market Place would require
                                                                                                  cyclists on one direction to cross the road.
                          • Need physical separation from footpath along length of cycleway.      300mm wide mountable kerb will be installed between the cycleway
Ensure physical
separation between                                                                                and footpath.
people on bicycles and
pedestrians               • Don't like mixing of pedestrians and people on bicycles at            Delineation between cyclists and pedestrians will be investigated
Mentions: 5                 southern end of Market Place/proposal.                                during Detailed Design.

Request proposed          • A shared pedestrian and cycle path would allow both traffic lanes     Width requirements for a 2-way carriageway + 2-way cycle lane are
cycleway and footpath       to be kept.                                                           not achievable given the tight road corridor width and presence of
be combined                                                                                       well-established street trees. A shared pedestrian and cycle path also
Mentions: 4                                                                                       reduces the level of service for both road users.
                          • Create a shared zone (cars, pedestrians and people on bicycles
                            share one space).                                                     Given the streets restrictive width allowances in between established
Make this section of      • Want a shared zone so two-way traffic flow can be maintained.         street trees, a shared surface strategy does not offer users a safe
Market Pl a shared        • Shared space or no cars creates a nicer space and more space          experience.
zone or ban cars.           for everyone.
Mentions: 6
                          • Ban cars completely but install bollards to allow only residents to   Market Place is a key local road in a wider city vehicular circulation.
                            access carparks.                                                      Market Place also services commercial addresses in the Turners +
                                                                                                  Growers building.
                          • Paint cycleway the entire length so it stands out.                    The cycleway will feature a visually contrasting concrete surface to
                                                                                                  that of the vehicle carriageway and adjoining pedestrian footpath
Paint the cycleway                                                                                which will enable it to stand out clearly as a cycleway.
Mentions: 3                                                                                       The addition of a 150mm high kerb will further delineate the cycle lane
                                                                                                  from the vehicle carriageway.
                                                                                                  Cycle lane markings will adhere to Auckland Transport standards.

                                                                                                                                                                        16
      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Pedestrian related design suggestions

                    6

                    5
  No. of mentions

                    4

                    3

                    2

                    1

                    0
                                     Concerns about and suggestions for pedestrian crossings                             Widen footpath on eastern side of Market Pl
                                                                                                  Themes

Feedback Theme                           Main Points                                                            Auckland Transport’s Responses
                                         • Provide zebra crossings on all legs of the Packenham Street          It is observed that major pedestrian movement is in east-west
                                           intersection. Movements across the south-east area are               direction walking to/from bus stop located on Sturdee Street (to the
                                           particularly busy for people walking to catch bus.                   north of Pakenham Street East), thus a zebra crossing across
                                                                                                                northern Market Place will serve this major pedestrian movement.
                                                                                                                The pedestrian volumes across Pakenham Street East and
                                                                                                                southern Market Place are relatively lower while vehicle volumes
Concerns about and                                                                                              are greater, thus zebra crossings were not proposed across the
suggestions for                                                                                                 other three legs.
pedestrian crossings                     • Provide a zebra crossing on the third leg of the Customs Street      A zebra crossing will be provided on each leg of Custom St W
Mentions: 3                                West intersection.                                                   intersection.

                                         • The zebra crossing across Market Place at the Customs Street         Shifting the pedestrian crossing closer to the intersection would
                                           West intersection should not be offset from pedestrian desire        force vehicles to stop on top of the zebra crossing as they need to
                                           lines. Pedestrians should be priority in city centre, not stacking   check the traffic gap before making the turn. Pedestrians then have
                                           space for cars at intersections. The proposed alignment may          to cross the road between vehicles which is not safe for
                                                                                                                pedestrians.

                                                                                                                                                                                   17
                    July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme            Main Points                                                      Auckland Transport’s Responses
                             also mean that the trees shown on the plan obstruct drivers
                             views of pedestrians approaching the crossing.

Widen footpath on         • Footpath on east side has stairs and is not wheelchair
                            accessible. The road level footpath is too narrow.             An accessible footpath is provided on the West side of the street. It
eastern side of Market
                                                                                           is not possible to increase the Eastern footpath width due to
Pl                        • Widen the road level footpath, particularly for people with    established tree alignments and limited road corridor width.
Mentions: 6                 disabilities.

                                                                                                                                                               18
      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Other design suggestions

                    250                         231

                    200
  No. of mentions

                    150

                    100

                    50
                                                                                                     14
                                                                                                                                                             4
                     0
                                     Concerns about tree removal               Concerns proposed seating will attract unwanted                    Requests for rubbish bins
                                                                                   loitering/drinking on a residential street
                                                                                                  Themes

Feedback Theme                          Main Points                                                               Auckland Transport’s Responses

Concerns about tree                     • Please try to retain all trees.
                                                                                                                  Thank you for your feedback. After considering all feedback and
removal                                 • Particularly do not remove the tree to make cycleway crossing at        reviewing the design, we will retain all healthy trees on the street.
Mentions: 231                             south end.
                                        • Market Place is a target for night time loitering, alcohol
Concerns proposed                         consumption and noise. Seats will encourage more of this
seating will attract                      behaviour.
unwanted                                                                                                          We understand this is a concern and have updated the design to
                                        • Seats will encourage homeless to take up residence in Market
loitering/drinking on a                                                                                           put seating at intersection areas only and not outside residences.
                                          Pl.
residential street
Mentions: 14                            • These issues are particularly troublesome for
                                          residents/apartments along Market Place.

                                                                                                                                                                                          19
                    July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme            Main Points                                                         Auckland Transport’s Responses
Concerns proposed         • Please provide rubbish bins in design.
seating will attract      • Many people pass through this area after leaving nightclubs and   Auckland Council standard twin bins are incorporated into the
unwanted                    leave rubbish.                                                    design. These are single structure bins which offer separated
loitering/drinking on a
residential street        • Recycling bins are required.                                      recycling and general waste capacity.
Mentions: 4               • Sierra café needs a rubbish bin outside.

                                                                                                                                                              20
      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Traffic and parking

                    50
                    45
                    40
                    35
  No. of mentions

                    30
                    25
                    20
                    15
                    10
                    5
                    0
                           Supports parking removal   Concerned about parking     Requests for loading zone, Concerns with proposed one-   Support proposed one-way   Request one-way system be
                            and/or further parking           removal            taxi/uber rank and/or disabled       way system                     system             switched to the opposite
                                   removal                                                  parking                                                                            direction
                                                                                                        Themes

Feedback Theme                              Main Points                                                                 Auckland Transport’s Responses
                                            • Remove all the carparking so both traffic lanes can be kept.
Supports parking
                                            • There are two major car parking buildings very close by, on-              Thank you for your feedback. The road side car parking on Market
removal and/or further
                                              street parking isn't required.                                            Place is always full, which means that there is a need to retain
parking removal
                                            • Shouldn't be providing additional car parking in a climate                carparking to serve nearby properties including local businesses.
Mentions: 15
                                              emergency.
Concerned about                             • Please do not remove parks.
parking removal                             • Car parks are needed.                                                     Most of the car parks on Market Place will be retained.
Mentions: 8

                                                                                                                                                                                                  21
                    July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme            Main Points                                                            Auckland Transport’s Responses
                          • Need loading zones to prevent cycleway being used as a loading       Thank you for your feedback. There are loading zones on Customs
Requests for loading        zone or delivery vehicles/couriers blocking road and causing         Street West which can service Market Place. The cycleway will
zone, taxi/uber rank        traffic tail backs/congestion.                                       have clear delineation with heightened separators to prevent
and/or disabled parking   • Need a taxi/uber rank and/or 5-15minute time limited parking.        parking or loading on the cycleway.
Mentions: 9                                                                                      A slight reduction in carparks is proposed, the number of mobility
                          • Provide 2 disability parks at northern end of Market Place.
                                                                                                 car parking will be retained the same in order to strike a balance.
                          • Generally, unsupportive of one-way system through Market             A traffic impact assessment was conducted and concluded that 1-
                            Place.                                                               way northbound Market Place will not impose adverse impact to the
                          • Will create/worsen traffic congestion. Has AT assessed the           operation of nearby road network.
                            impact on surrounding streets and intersections?                     Part of Market Place (Between Pakenham Street East and
                                                                                                 Fanshawe Street) will still operate two-way as is happening now
                          • One-way system will push additional traffic into surrounding
                                                                                                 which will enable people to get onto Fanshawe Street by going onto
                            streets posing risk to all road users.
                                                                                                 Customs Street West and turning onto Market Place at Pakenham
                                                                                                 Street East.
                          • Creates an inconvenient route for vehicles e.g. residents,           The existing right-turn from Pakenham Street East to Market Place
                            workers, tourists.                                                   southbound will be maintained. As there will no longer be traffic
                          • Will vehicles be able to turn right into the south end of Market     coming from Market Place southbound, it will be easier for
Concerns with proposed      Place from Pakenham Street East and access Fanshawe Street           Pakenham Street East traffic to turn right to Market Place. The
one-way system              etc. that way?                                                       raised table at the intersection would reduce the speed and
Mentions: 49                                                                                     enhance safety. A traffic impact assessment has concluded that the
                          • Will increase right turning traffic from Pakenham Street East into
                            Market Place which may cause safety or congestion issues.            intersection will operate satisfactorily.

                          • Make two-way traffic flow just to the entrance of The Parc           If the Market Place northern section is changed to 2-way and
                            basement, will only require the removal of two car parks.            southbound is leading to The Parc only, other motorists on
                                                                                                 Customs Street West would be confused if they turn into the 2-way
                                                                                                 road which may cause a safety issue. Width requirements for a 2-
                                                                                                 way carriageway + 2-way cycle lane are not achievable given the
                                                                                                 tight road corridor width and presence of well-established street
                                                                                                 trees.
                          • Cars entering the proposed one-way system on Market Place will       The proposed raised table at the intersection with Pakenham Street
                            do so at speed and risk hitting pedestrians and cyclists.            East would reduce the speed before entering Market Place.
Support proposed one-     • Generally supportive of one-way system on Market Place.
                                                                                                 Thank you for your feedback.
way system

                                                                                                                                                                   22
      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme            Main Points                                                            Auckland Transport’s Responses
Mentions: 5

                          • Want the proposed one-way direction on Market Place to be            Keeping the one-way northbound as proposed would reduce the
                            changed to the opposite direction (south).                           conflicting movements at the intersection with Pakenham Street
                          • There are several alternative routes for bringing traffic into the   East, the intersection will have 2 entries only instead of existing 3
                            Viaduct precinct. Would be a better function if Market Place         entries. Safety will be enhanced with fewer conflicting movements,
Request one-way             moved the traffic out of the area towards Nelson Street, the         but it would not be the case if we change the one-way to the
system be switched to       Harbour Bridge, motorway etc.                                        opposite direction (southbound).
the opposite direction                                                                           In the morning peak, if Market Place (northern section) is changed
Mentions: 14              • Changing the direction to southbound would give cyclists the         to southbound, then the majority of traffic from Market Place
                            right of way onto Sturdee Street making it safer for cyclists.       (southern section) have to turn left to Pakenham Street East and at
                                                                                                 the same time need to give way to cyclists across Pakenham Street
                                                                                                 East, the chance of vehicles tailing back to Fanshawe Street
                                                                                                 intersection would be increased, which is not preferred.

                                                                                                                                                                    23
      July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Project timing and other comments

                    12

                    10
  No. of mentions

                    8

                    6

                    4

                    2

                    0
                            Concerns at project related construction activities         Request works are completed ASAP                    Other comments related to proposal
                                                                                                    Themes

Feedback Theme                              Main Points                                                             Auckland Transport’s Responses
                                            • There is enough roadworks on in the CBD at present.                   Market Place is the entrance to the Viaduct Harbour. The proposed
                                            • Complete Victoria St and Quay St works before starting more.          cycleway on Market Place forms a key link in the Auckland city
Concerns at project                                                                                                 centre cycling network. Completion of this cycleway will provide
related construction                        • Area should be free from roadworks in lead up to America's Cup.       commuters and visitors an environmentally friendly travel mode.
activities                                                                                                          Auckland Transport have assessed the roadworks impact on the
Mentions: 3                                                                                                         wider network’s operation, it is considered to be acceptable given
                                                                                                                    the low traffic volume on Market Place and the distance from the
                                                                                                                    other construction sites.
                                            • An alternative to cyclists using the shared path in the Viaduct       Tactical urbanism measures on Custom Street West and Lower
Request works are
                                              precinct needs to be completed prior to America's Cup. This will      Hobson Street are under investigation. Those measures will be an
completed ASAP
                                              encourage people to cycle to the Viaduct instead of driving,          interim solution before the permanent cycleways are in place on
Mentions: 12
                                              reducing congestion.                                                  both streets to connect to Quay Street Cycleway.

                                                                                                                                                                                       24
                    July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Feedback Theme           Main Points                                                          Auckland Transport’s Responses
                         • Area already has ongoing construction, may as well do it all at
                           once and complete cycleway link.
                         • Close eastern end of Pakenham Street and create a public open      Closing Pakenham Street eastern end is not feasible. The out of
                           space.                                                             service buses will turnaround using Pakenham St E eastern side to
                                                                                              Sturdee Street.
                         • Put lights along the cycleway.                                     Proper lighting design will be carried out during detailed design
                                                                                              stage.
                         • Provide the cycleway on road and narrow traffic lane width to      The proposed carriageway width will accommodate large vehicles
                           2.75m which is suitable for a low speed environment like this.     (such as buses) travelling along the road, as well as allowing
                           Narrow lanes will further reduce traffic speeds.                   parking vehicles in/out of the parking spaces without traversing on
                                                                                              the cycleway.
                                                                                              A separated cycleway will provide higher level of service for the
                                                                                              cyclists and safer facility for all road users.
                         • Reduce speed limits in the area.                                   Thank you for your feedback. The proposed speed table on each
Other comments related                                                                        end of Market Place will ensure a low speed environment on the
to proposal                                                                                   road.
Mentions: 10
                         • Provide bike racks, secure parking for e-scooters and/or motor     Bike rack’s are proposed at strategic points along Market Place
                           bike parking.                                                      which provide capacity at key entry and exit points.
                         • Having bike racks will only lead to more e-scooters left on the    Existing no. of bike racks within project scope = 4
                           pavement and blocking it. As users are heading towards the
                                                                                              Proposed no. of bike racks within project scope = 16
                           waterfront, suggest bike racks and scooter stands are placed at
                           that end on the viaduct side of Customs Street West.
                         • Consider using reverse-angle parking on Market Place, as this      Reverse-angle parking is not a conventional parking arrangement,
                           has many safety benefits over standard angle parking.              which may lead to confusion to vehicle drivers and congestion on
                                                                                              road. Provided the low traffic volume on Market Place, the front-in
                                                                                              parking is considered safe.
                         • Include some art works in the design (that people can't sit on).   Art works are outside the project scope and budget unfortunately.
                                                                                              We will provide new street furniture to provide streetscape
                                                                                              enhancement.

                                                                                                                                                                    25
     July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Key interest groups
The following key interest groups/organisations provided feedback on the proposal. For a copy of their submission please refer to Attachment 3. For
more information on the public’s interest in the proposal please refer to the section below.

•   Bike Auckland

•   Heart of the City

•   City Centre Residents' Group

•   Generation Zero

•   MET Branch Green Party

•   Walk Auckland

•   Viaduct Holdings Limited

•   Chairperson Lumina The Parc

•   Body Corporate 321390

•   Body Corporate 336460

                                                                                                                                                      26
     July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Peoples interest in the proposal and feedback by interest group
We received public feedback on the proposal from 554 people and organisations.

•   The graph below shows peoples/submitters interest in the proposal*.

•   The graphs on the following pages show the themes that were most mentioned for each interest group*.

                                                                                                              *Multiple Counts
                              What was people's interest in the proposal?
                                                                                                              Respondents could select more than one interest in the
                                                                                                              proposal. For example, someone may have selected ‘I
                                                               55
                                            93                                                                live or own property on or near Market Place’ and ‘I
                                                                                                              walk or cycle on Market Place’. This means:

                                                                                                               – The total number for people’s interest in the
                                                                                                                 proposal (graph to the left) adds to more than 554.
                                                                                109
                                                                                                               – With regard to the graphs on the pages that follow,
                                                                                                                 which show the themes that were most mentioned
                                                                                                                 for each interest group. If someone selected their
                                                                                                                 interest in the proposal as ‘I live or own property on
                                                                                                                 or near Market Place’ and ‘I walk or cycle on
                                                                                                                 Market Place’ then any theme this person
                                                                                                                 contributed to would be counted as a mention on
                                                                                                                 the graph for ‘I live or own property on or near
                                                                                                                 Market Place’ and the graph for and ‘I walk or cycle
                                                                                                                 on Market Place’.

                                                                                                               – The multiple counts described in the bullets above
                                                                                                                 only apply to this section of the report i.e. multiple
                                              400
                                                                                                                 counts related to interest groups do not affect the
                                                                                                                 previous sections of this report.
          I live or own property on or near Market Place   I work or own a business on or near Market Place
          I walk or cycle on Market Place                  Other

                                                                                                                                                                   27
     July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
I work or own a business on or near Market Place - 10 most mentioned themes
                80
                           73

                70

                60

                50
No. of themes

                                            43

                40                                           38               37               36
                                                                                                                34

                30                                                                                                               27

                20
                                                                                                                                                  13               12
                                                                                                                                                                                     9
                10

                0
                     Generally support Request a proper     Measures         Specifically   Don't support    Concerns about Concerns with      Specifically Requests one-way    Don't support
                      the proposal or     cycleway         required to      supports Bike right angled turns tree removal proposed one-way opposed proposal    system be        cycleways or
                       support with     connection to      prevent cars    Auckland 'ungap / supports Sam                      system      to send people on switched to the      proposal
                       amendments          Quay St      parking or backing the map' route    Hoods safer                                      bikes around opposite direction
                                                          over cycleway      suggestion    angled cycleway                                       viaduct
                                                                                               crossing
                                                                                                     Themes

                                                                                                                                                                                                28
                July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
I live or own property on or near Market Place - 10 most mentioned themes
                              35
                  35

                  30

                  25
                                               22
                                                                 20
No. of mentions

                  20
                                                                                  18
                                                                                                    17
                                                                                                                      16
                  15
                                                                                                                                       12                12

                  10                                                                                                                                                       9
                                                                                                                                                                                             7

                  5

                  0
                       Generally support Request a proper     Measures       Concerns about      Specifically   Don't support        Concerns       Concerns with      Specifically   Concerns for,
                        the proposal or     cycleway         required to      tree removal      supports Bike right angled turns proposed seating proposed one-way opposed proposal suggestions to
                         support with     connection to      prevent cars                     Auckland 'ungap / supports Sam        will attract       system      to send people on improve, cyclist
                         amendments          Quay St      parking or backing                   the map' route    Hoods safer        unwanted                          bikes around   and pedestrian
                                                            over cycleway                        suggestion    angled cycleway loitering/drinking                        viaduct         safety
                                                                                                                   crossing       on a residential
                                                                                                                                       street
                                                                                                          Themes

                                                                                                                                                                                                        29
                  July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
I walk or cycle on Market Place - 10 most mentioned themes
                  350

                  300
                                               270

                  250                                           233
                                                                                 221
                                                                                                  211
No. of mentions

                  200                                                                                              186

                  150

                  100
                                                                                                                                     77

                  50
                                                                                                                                                      18               17               12

                   0
                        Generally support Request a proper     Measures         Specifically   Don't support    Concerns about     Specifically  Concerns with     Concerns for, Supports parking
                         the proposal or     cycleway         required to      supports Bike right angled turns tree removal opposed proposal proposed one-       suggestions to removal and/or
                          support with     connection to      prevent cars    Auckland 'ungap / supports Sam                   to send people on  way system     improve, cyclist further parking
                          amendments          Quay St      parking or backing the map' route    Hoods safer                       bikes around                   and pedestrian       removal
                                                             over cycleway      suggestion    angled cycleway                        viaduct                          safety
                                                                                                  crossing
                                                                                                        Themes

                                                                                                                                                                                                    30
                  July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Appendix 1: Designs for public feedback

                                                                      31
  July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
32
July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
33
July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
34
July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Appendix 2: Feedback form

                                                                    35
July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
Appendix 3: Feedback from key interest
    groups

Bike Auckland

Bike Auckland supports this project on the condition that it is delivered with a full connection through to
Quay St. For ease of access and for the safety of everyone, we cannot support a truncated project that
funnels additional people on bikes and scooters into the busy Viaduct Area when it is likely to be most
crowded with people on foot.

Please see the link below – this blog post constitutes Bike Auckland's submission, and includes tactical
suggestions for

1) bridging the gap to Quay St
2) an improved design for the crossing near the intersection with Pakenham St East,
3) a request for a robust curb treatment on Market Place.

We're confident you can deliver on all three points and look forward to advising on detailed design.
Thank you, as always.

https://www.bikeauckland.org.nz/lightpath-to-the-waterfront-time-to-ungap-the-map-feedback-by-8-
march/

Heart of the City

Thank you for the opportunity to provide feedback. Heart of the City (HOTC) is the business association
for the city centre, which includes more than 4000 commercially rated properties and 12,000+
businesses. We are committed to the growth and success of the city centre as a vibrant, accessible,
safe and welcoming urban community.

Overall, HOTC is supportive of creating a connected cycleway network in the city centre, and we
recognise that it has been slow to get this completed, however we question whether now is the right
time to undertake construction of Market Place for a number of reasons.
Tactical project: HOTC is supportive of exploring this concept, however we have concern that without
either a complete concept design for the area (Market Place to Quay Street) or even an agreed ‘tactical
urbanism’ plan in place before the Market Place project begins, that the right outcomes may not be
delivered for the area – including for business.
Consider the wider precinct area and needs:
With the detailed design to be progressed for the Market Place project following consultation, we believe
it’s important to look at the wider scope of the project, including the leg from the Market Place through to
Quay Street. Whilst funding is not yet confirmed for this, it would be logical in our minds to work through
the design with the key stakeholders in the area so there is a holistic and agreed approach before
construction begins on MarketPlace. This is particularly important given the issues that were raised at
the time of the earlier project around loading and servicing. This could be factored into the discussions
around the ‘tactical’ urbanism aspect of the project which would also look to test how this important
function can be best accommodated whilst also providing for a cycling link.
Parking Spaces and provision of loading in the area

                                                                                                   36
    July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
We understand that the design has been reworked to retain the majority of car parking spaces currently
in the street by introducing angle parking on the eastern side.
One of the issues raised during consultation for the Market Place to Quay Street leg of the cycling
project was concern about enabling adequate loading and servicing access for businesses in the area.
We would like to understand if there has been any consideration and needs analysis for the provision of
some loading spaces within the Market Place project to accommodate these needs, which may also
offset any possible loss and or rearrangement of loading spaces nearby due to both the temporary
cycling connections project or the permanent project long term. Loading provision across the city centre
is significantly stretched and should be given priority in all new streetscape projects.
Mitigating disruption:
It will remain important to ensure that this is factored into the execution of this project - with a high
degree of uncertainty of what the environment will be like in the coming months, and recognising that
there has been major impact on businesses as a result of Covid-19 planning to mitigate the impact of
construction is vital. This includes accelerated construction times; consideration of hours and days
worked to achieve this. Market Place has commercial businesses on one side and hospitably
businesses are located nearby. For the period of construction, consideration of their needs must be
taken into consideration. The street also provides key sightlines and access into the busy Viaduct area
and this must be take into account. Budget must be allocated for development response, and the
approach to this confirmed in advance of construction starting.

City Centre Residents' Group
The City Centre Residents’ Group strongly supports widening and improvement of footpaths and the
ongoing creation of safe, separated space for people using bicycles by reallocating space within the
road corridor.

The separation of ‘momentums’ into three categories (slow/light, medium/light, fast/heavy) is essential
for the comfort and safety of residents and visitors to the city and this project fundamentally aims to do
this.

The lack of the ‘final’ connection to Quay Street, however, fatally undermines this. Pushing bicycles into
the people dense viaduct entertainment district invites conflict, and expecting everyday people,
including our families and children, to use the unchanged Customs Street West and absolutely awful
Lower Hobson Street is disappointing. As such we support the proposal on the assumption that the
remainder of the initial stage 3 proposal (i.e. connectivity along Custom Street West and Lower Hobson
to Quay Street), with a range of comments relating to specific concerns based on our daily experiences.

The first concern is that there is a 100% likelihood of the cycle lane being used as a loading zone and
short-term parking in the current proposal. The lack of mobility and loading zones on the street will
ensure this outcome. We request that Loading zones be provided at both ends of the street (consistent
with ATs Loading and Servicing Strategy) and that physical barriers be in place to prevent vehicles from
entering the cycle lane and the newly widened footpaths, especially at the corners. These are not
hypothetical concerns to residents who are negatively affected by this issue daily.

The second issue is the lack of walking priority at the southern intersection and a safe crossing missing
from the northern intersection. We request that the intersection with Packenham Street have painted
zebra crossings provided on the three remaining legs. Movements onto the ‘island’ at the south east
end of the proposed work area are frequent for people getting to the Northbound Northern Express bus
stops on Fanshawe Street and the current design persists in prioritising car (and bicycle) movements
over people walking.

In addition, the cycle lane should not ‘mix’ with footpath at the south end – there are potentials for high
speed conflicts (with already examples of a resident on a bicycle being badly injured by when another
                                                                                                    37
    July 2020 – Nelson Street Phase 3: Market Place - Feedback Report
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