WOW TROOP COOKIE COORDINATOR MANUAL - 2020 Cookie Program - Girl Scouts of ...
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TROOP
COOKIE
COORDINATOR
MANUAL
2020 Cookie Program
Remember to keep
the new Lemon-Ups
cookie confidential
until January 7, 2020.
UP THE
WOW
FACTOR with Lemon-Ups™!
Meet the positively fun new Girl Scout Cookie TM
Z I NG happens whe
M A na
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gir
lp
n a rti
cipa
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tes
et
in th
So m
e GirL
Scout Cookie Program®.
Entrepreneurship Team
Frontier Service Unit: Claudia Lewis
Leaping Lizards Service Unit: Brandie Smith
Crawling Cactus Service Unit: Chesney Rood
Sprinting Chipmunks Service Unit: Nicole Savino
Silver Stars Service Unit: Frances Esparza
Silver Sagebrush Service Unit: Ashley De La Garza
Tule Springs Service Unit: Jodi Fleming
Northern Stars Service Unit: Andi O’Connor
Phoenix Rising Service Unit: LaQuinta McFerguson
Desert Cottontails Service Unit: Jessica Azevedo
Desert Rose Service Unit: Jodi Martinsen
Hummingbirds Service Unit: Hoa Dao
Service Unit Juliette Products Coordinators & Helpers:
Charlotte Bennett, Kristin Briggs, Autumn Kizerian, Amy
Tyson, Krista Wagner, Hilda Washington, and Kandace West
GSSNV Director of Product Program
Frances Gutierrez
P: (702) 385-3677 | E: customerservice@girlscoutsnv.org
to
W ER
e PO
s th
ain
e g
Sh ®
There’s a reason the Girl Scout Cookie Program is a
celebrated tradition. It’s an amazing opportunity for girls to
WOW THE WORLD and build lifelong skills!
The largest girl-led entrepreneurial program in the world
also offers an incredible opportunity for you as a volunteer.
Remember to keep You get to see firsthand how girls grow, learn and come
the new packaging into their own. We give you the resources you need to
confidential until
January 7, 2020. guide girls in discovering hidden talents, uncovering new
strengths and developing the entrepreneurial mindset that
will serve them far beyond cookie season.
Thanks for all you do for girls!
THE WOW
STARTS NOW!
Contents
Key Dates 4
2019-2020 Girl Scout Cookies® 6
The Role of the Troop Coordinator 8
2020 Council Promotions 10
Girl Rewards 11
Training 12
How to Sell 13
Booth Selling Tips 14
Money Earned Through the Girl Scout Cookie Program® 15
eBudde™ Management Tools 16
Volunteer Resources 19
Picking up Girl Scout Cookies® 20
GSSNV Guidelines 21
Financial Policies 24
KEY DATES
caLendar
JANUARY 2020
4 Initial orders begin and Digital Cookie® opens
11 Cookie Rally
13 eBudde™ Booth Scheduler - Round 1
17 eBudde™ Booth Scheduler - Round 2
20 Initial order taking ends
21
eBudde™ Booth Scheduler Round 3
Troop /Groups initial orders locked at 11:59 pm
22 Service Unit Cookie Order Locked
23 eBudde™ Booth Scheduler - Final Round
25 Troop Rewards Opt-Out Form Due (earn patches only)
26 Troop initial rewards order finalized
FEBRUARY 2020
4 Test ACH - Penny Sweep
8 Mega Drop: Initial order cookies available for pickup
10 First re-order for cupboard pick-up
14 Cookie booths begin
25 First ACH Sweep - 35% of balance owed to Council
MARCH 2020
1 Cookie program ends - last day for cookie booths, walkabouts, and
cookie stands
4 Delinquent forms due to Council
10 Final ACH Sweep - Remaining balance due to Council
11 Troop girl rewards order due in eBudde (Troop Cookie Coordinator
locked out at 11:59 pm) and Me & My Guy Forms due
4
THE WOW
STARTS NOW!
There’s a reason the Girl Scout Cookie Program® is a celebrated
tradition. It’s an amazing opportunity for girls to WOW THE
WORLD and build lifelong skills!
The largest girl-led entrepreneurial program in the world also
offers an incredible opportunity for you as a volunteer. You get
to see firsthand how girls grow, learn and come into their own.
We give you the resources you need to guide girls in discovering
hidden talents, uncovering new strengths and developing the
entrepreneurial mindset that will serve them far beyond cookie
season.
Thanks for all you do for girls!
The Girl Scout Promise
On my honor, I will try:
To serve God and my country,
To help people at all times,
And to live by the Girl Scout Law.
The Girl Scout Law
I will do my best to be
honest and fair,
friendly and helpful,
considerate and caring,
courageous and strong,
and responsible for what I say and do,
and to
respect myself and others,
respect authority,
use resources wisely,
make the world a better place,
and be a sister to every Girl Scout.
5
2019-2020 GIRL SCOUT COOKIES ®
LEMON-UPS
GIRL SCOUT COOKIES
®
™
Introducing Lemon-Ups™, the
newest addition to the
Girl Scout Cookie™ lineup!
Inspired by real girls in the Girl Scout Cookie
Program,® and created for all Girl Scout
Cookie lovers, these new lemon cookies are
positively fun. Just like G.I.R.L. (Go-getter,
Innovator, Risk-taker, Leader),™ each cookie
has something bright and motivating to say.
I am a GO-GETTER
I am an INNOVATOR
I am a RISK-TAKER
I am a LEADER
Remember to keep the new
Lemon-Ups cookie confidential
until January 7, 2020. I am BOLD
I am CREATIVE
I am STRONG
Perfect for sharing
Grab one that expresses I am GUTSY
your personality, or give
one to a friend!
6
LOVED BY
GIRL SCOUT COOKIES® ALL OUR COOKIES HAVE...
NO High-Fructose Corn Syrup
NO Partially Hydrogenated Oils (PHOs)
MILLIONS
Zero Grams Trans Fat per Serving
RSPO Certified (Mass Balance) Palm Oil
BAKED WITH ONE PURPOSE
Remember to keep
the new Lemon-Ups
cookie confidential
new until January 7, 2020.
innovation!
NEW
• 100% Real Cocoa
• Real Coconut
LEMON-UPS TM
SAMOAS ®
NATURALLY FLAVORED WITH OTHER NATURAL FLAVORS
Crispy lemon cookies baked with inspiring messages to lift your spirits Crisp cookies coated in caramel, sprinkled with toasted coconut and
striped with dark chocolaty coating
• Made with Natural Flavors
• 100% Real Cocoa • Real Peanut Butter
• Real Peanut Butter • Whole Grain Oats
TAGALONGS ®
DO-SI-DOS ®
Crispy cookies layered with peanut butter and covered with a Crunchy oatmeal sandwich cookies with creamy peanut butter filling
chocolaty coating
• Made with Vegan
Ingredients
• 100% Real Cocoa
TREFOILS ®
THIN MINTS ®
Delicate-tasting shortbread that is delightfully simple and satisfying Crisp wafers covered in chocolaty coating made with natural oil
of peppermint
• Made with specialty
innovation
specialty
innovation
Natural Flavors
• 100% Real Cocoa • NO Artificial Flavors
GIRL SCOUT TOFFEE-TASTIC ®
S’MORES ®
GLUTEN-FREE
Crunchy graham sandwich Rich, buttery cookies with sweet, crunchy toffee bits
cookies with creamy chocolate
and marshmallowy filling
The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to the
Trefoil Design, Girl Scout Cookies®, Thin Mints®, Trefoils®, Girl Scout S’mores® and Lemon-UpsTM are owned by Girl Scouts
of the USA. Little Brownie Bakers is an official GSUSA licensee. The LITTLE BROWNIE BAKERS® name and mark, and all
associated trademarks, including SAMOAS, TAGALONGS, DO-SI-DOS and TOFFEE-TASTIC are registered trademarks of
Kellogg NA Co. Copyright ®, TM, © 2019 Kellogg NA Co. 051519
THE ROLE OF A TROOP COOKIE COORDINATOR
As a Troop Cookie Coordinator, you have the privilege
of instilling passion and drive in girls so they can
achieve their goals. You will help them develop an
entrepreneurial mindset by giving them the materials
and support they need to succeed.
Your primary responsibilities:
◾ Complete Troop Cookie Coordinator training.
◾ Set up your troop in eBudde™, the online cookie
management system.
◾ Distribute materials and support parents.
◾ Enter orders from girl order cards and keep eBudde up to
date (either on the desktop version or the eBudde™ Troop
App Plus).
◾ Pick up cookies and re-order as needed.
◾ Distribute cookies to girls/parents.
◾ Collect money from cookie pickups and issue receipts.
◾ Enter and distribute girl rewards.
This year’s rally theme is all
5 FO
SKILLLS
R GIR
S about celebrating friends and
what girls can achieve when they
1: GOAL SETTIN
G fly together. It will surely inspire
to set goals and
girls to set their goals sky-high!
Girls learn how
reach them.
create a plan to
AKING
2: DECISION M
ake decisions on
Girls learn to m
d as a team.
their own an
The ENT
MANAGEM
G i rl S 3: MONEY budget
c ou t Girls learn
to create a
C ook . S
LE SKILL
m o n ey
ie Pr and handle
ogra 4: PEOP nfidence
m te build co
®
oice and
ac h e Girls find
th e ir v
tions .
s 5 ESS custome
r interac
ENTIA through
L SKIL
LS that
w i l l l as t
a lifetim
e and
8
THE ROLE OF A TROOP COOKIE COORDINATOR
5to steps
Girl Scout Cookie success TM
Tried and true steps that are guaranteed to “wow”
Kick off the Girl Scout Cookie Season Expand your customer base
Help girls get ready by selecting learning For girls to reach high goals, they will need
activities that fit their experiences and to broaden their circle of customers. Don’t
interests. You can start by creating a worry, customers are eagerly looking
custom plan with the Girl Scouts® Built for their favorite Girl Scout Cookies®!
by Me online tool. Next, kick off your Little Brownie has loads of selling tips,
first cookie meeting with a video. Girls learning activities and crafts for girls on
Scouts® Cookies Live videos are engaging, LittleBrownie.com. Check out the Cookie
interactive shows that inspire girls to reach Rallies page and Activities for Girls page.
high goals. Girls learn selling tips and have
loads of fun along the way! Celebrate and share your success
When girls reach their goals, celebrate!
Videos include: Girl Scouts® Cookie Thank customers, share your stories or
Rookie for first-time cookie sellers and Girl throw a party for your troop.
Scouts® Cookie Captains for teens who
want to stay engaged in the program while
earning service hours.
TIP: Motivate girls by helping them
earn one of the Cookie Business
Badges! Check out the Girl Scout Badge
Explorer or search the Volunteer
Toolkit (VTK) for badges by grade level.
Set goals and track progress
When you help girls set high goals for the
cookie season, they learn important skills
for life. Encourage girls to set two types
of goals: Something they’d like to try and
something they can do to help others. Visit
the activities section of LittleBrownie.com
for goal-setting games and crafts.
Hold a troop cookie meeting
Hold a short troop cookie meeting so girls
can tell their families about their goals and
ask for assistance. At the meeting, adults
can complete permission forms and sign
up to help.
ES S E T H IC S
5 : B U S IN ically,
to act eth
Girls learn nd life.
usiness a
both in b
help girls
develop an entr 9
epreneurial mindset.
2020 COUNCIL PROMOTIONS
Girl Scouts can earn a wide variety of rewards for their
achievements in the Girl Scout Cookie Program® . Here
are some of the local Council Promotions & Activities
girls can participate in:
Gift of Caring The Gift of Caring (GOC) program is
designed for customers to purchase
cookies to send to the military,
food banks, homeless shelters,
etc. Troops can choose to donate
their own Gift of Caring in eBudde.
Payments for GOC can be accepted
by girls during walk-abouts and
or during cookie booths. This year
we are excited to announce two
rewards a Girl Scout can earn:
Level 1: Gift of Caring Patch earned
when 15 packages donated.
Level 2: Samoas 45th anniversary
charm earned when 50 packages
donated.
Me & My Guy Patch Earn your Me & My Guy patch. This
patch is free to any GSSNV Girl
Scout that partners with a male role
model who supports her during the
2020 Cookie Program. A detailed
form can be found on our Council
website.
Council Contest Council contests are held on social
media platforms and give girls
or troops an opportunity to earn
patches, troop supplies, or rewards.
Keep an eye on our social media
pages for information and chances
to win.
The WOW Squad
During our Cookie Program, Council staff
members hit the road and visit booths scheduled
in eBudde. Booth visits can happen day or night,
along with the weekends to offer gratitude and
pass out patches to the girls.
We hope to see you at a Cookie Booth soon!
10GIRL REWARDS
Rewards that
make her say,
Girl Scouts can earn a wide variety of
“WOW!”
rewards for their achievements in the
Girl Scout Cookie Program . ®
◾ Official Girl Scout Age level badges.
◾ Symbols of accomplishment in
the form of fun patches and other
reward items promoted on the
cookie order card.
Recognition Information:
◾ Recognitions are mailed directly to
your Service Unit Entrepreneurship
Team in late March. Your Service
Unit will contact you for a pick-up
date/time. If recognitions are not
picked up in a timely manner, they
will be brought to the Council office
for pick up. Council will hold on to
recognitions until August 1, 2020.
◾ Recognition items are non-
transferrable and not redeemable
for cash.
◾ GSSNV reserves the right to
substitute recognition items/events
of equal or greater value without
notice.
◾ Any Girl Scout found to be selling
before the official start dates or
through prohibited methods will not
receive recognition items or credit
for those orders.
◾ If rewards are not collected by
August 1, 2020 GSSNV does not
guarantee the rewards will be
available or in stock.
◾ Caregivers with bad debt for
delinquent payments will have to
make arrangements with Council for
reward pick-up at the Council Office.
11TRAINING
Remember to keep
the new packaging
confidential until
January 7, 2020.
Participation in 2020 Cookie Program Permission Slips
In order for a troop to participate in the Cookie The Permission Slip will be provided by your
Program, the following must be met: Service Unit Entrepreneurship Team or Council
◾ Troop must have two unrelated registered (depending on the training you attend).
leaders. ◾ The form MUST be signed by the parent/
◾ Troop has completed a troop treasury guardian PRIOR to the girl participating in the
report (unless they are a brand-new troop). cookie program in ANY way.
◾ Girls are registered for Membership Year ◾ This covers both the participation in the
2019-2020 program and the selling of cookies (door-to-
door and at cookie booths).
◾ There is a designated Troop Cookie
Coordinator (can be the Troop Leader). ◾ The Troop Cookie Coordinator will keep the
signed Permission Slip in their troop files.
◾ Each girl will need to have a parent
permission slip signed by a caregiver ◾ The permission slips do not get turned into
before selling and distributing cookies. Council unless they are reconciling a bad
debt.
12HOW TO SELL
basic TOOLS
for budding GirL Scout cookie ™ Entrepreneurs
Order cards
Girls can start by asking neighbors, friends,
and family members to place orders for
cookies. They write their orders on the
paper order card, which is turned into the
Troop Cookie Coordinator and entered
into eBudde™.
Digital Cookie®
On this online selling platform, girls can
personalize their Digital Cookie site and
send emails to invite friends and family
to buy cookies with the option of getting
in-person delivery or direct shipment to
their home, based on council- approved
methods of delivery.
Booth sales
Troops can set up booths in high-traffic
areas such as grocery stores, malls or
sporting events to market their Girl Scout
Cookies to customers. Sign up for booth
sales and get council approval through
eBudde™ or eBudde™ Troop App Plus.
Pump Up The WOW
Walkabouts (Door-to-door)
Every year we receive calls from customers
anxiously awaiting a girl to knock on
their door! Encourage girls to spread
the Girl Scout Cookie love to their entire
neighborhood. Take orders, or load
packages into a wagon or car and leave no
doorbell unrung throughout cookie season!
Cookie Stands
Cookie Stands are a lemonade stand-style
selling option. A girl sets up cookies to sell
in front of her home.
Workplace sales
Girls can either make sales pitches to local
businesses or go with a parent to their
25% workplace to take orders.
Social media
22% For Girl Scout entrepreneurs 13 and older*
social media is a great way to spread the
,
word about their cookie goals.
14%
*Always get parental permission
before posting about the Girl Scout
Restock throughout Cookie Sale®, and remember to follow
GSUSA’s online safety guidelines.
the season
12% 9%
Ordering packages for booth
sales isn’t an exact science, 6% 3%
but here are average sales
per cookie variety, so you 11%
can get an idea of how many
you should order.BOOTH SELLING TIPS
Share goals with customers
Customers love to know how girls are
investing their cookie proceeds, so
encourage girls to make posters,
banners or t-shirts to get the
Remember to keep
the new packaging
word out.
confidential until
January 7, 2020.
Girl/Adult Partnership
Booths are a great opportunity to
help girls work together with adult
booth role models to complete tasks, resolve
issues, or plan activities.
selling
tips Offer a Girl Scouts
Gift of Caring option
®
During booth sales, ask customers to
donate cookies to a worthy program.
Bundle up
Combine
cookie varieties
into bundles
with a ribbon
Promote the option with posters,
t-shirts and a special box (or wagon) and handmade
for donated cookies. card.
Hand out recipe cards
Encourage customers to stock up
and make recipes featuring their
favorite Girl Scout Cookies®.
Find recipes at
Visit Little.Brownie.com
LittleBrownie.com
girlscoutsnv.org/cookies for
and GirlScouts.org.
14 even more tips, inspiration
and activities.MONEY EARNED THROUGH THE GIRL SCOUT COOKIE PROGRAM ®
How the cookie crumbLes
Troop proceeds and Girl Rewards 22%
Aside from the many council-programmatic experiences funded by cookie proceeds, troops will
earn $1.00 per package sold.
Council-sponsored programs, events, priorities, training and other support 52.4%
Cost of cookies 25.6%
Opting-Out of Girl Rewards
Troops can earn an additional $0.10 per box if they choose to “Opt-Out” of the rewards
program. Only Junior, Cadette, Senior, and Ambassador troops can Opt-Out of the recognitions
program. Troops that Opt-out will still receive patches and achievement bar numbers. For Girl
Scouts that earn Grand Cookie Club whose troop has opted-out of rewards, regrettably, she
will NOT qualify for Grand Cookie Club rewards, events or trips.
To qualify, all girls and parents must sign the Opt-out form. This form is due to Council on
Saturday, January 25 by 10pm and can be emailed to customerservice@girlscoutsnv.org
◾ Late forms WILL NOT be accepted
Customers look forward to our cookies every year!
Remember to keep
the new packaging
and Lemon-Ups cookie
confidential until
January 7, 2020.
Core Varieties ($5) Specialty Cookies ($6)
Lemon-Ups™ Toffee-tastic®
Do-si-dos® Girl Scout S’mores®
Tagalongs®
Samoas®
Trefoils®
Thin Mints®
15EBUDDE™ MANAGEMENT TOOLS
TROOP APP PLUS On-the-go support that’s friendly, plus powerful!
The eBudde Troop App Plus provides helpful support for busy volunteers at every phase
of the Girl Scout Cookie Program . It has everything you need to manage orders on the go,
®
all from your mobile phone or tablet!
My dashboard Track and place girl Cookie exchange
From a single dashboard, view orders and rewards Need extra cookies? With the app, it’s
important messages, review your Enter and view the number of easy to find troops in your area that
calendar, access contact information packages sold for each Girl Scout have more than they need, and you
and more! A streamlined menu makes Cookie variety, amounts due and can contact them directly.
navigation easy. amounts paid for traditional and
digital sales. Submit your final initial
order and rewards to your council
with just a touch.
Get help anytime
Even when you’re out and
about, you can get up to
speed on the ins and outs
of the Girl Scout Cookie Program.
®
Training videos from Girl Scouts
Cookie VIP eTraining platform are
built right into the app. You can also
use the app’s help feature to get the
answers you need.
Available for download wherever you
buy apps.
16 All screens subject to changeYOUR COMMAND CENTER FOR THE GIRL SCOUT COOKIE PROGRAM
®
Although a volunteer can manage Log in at eBudde.littlebrownie.com Adding users
the entire cookie season from the ◾ Your SU Entrepreneurship Team ◾ Click on the “Settings” tab, then
eBudde Troop App Plus, you can use Member will grant you access. “Edit.”
the desktop version of eBudde if you ◾ You’ll receive a welcome email with a ◾ Enter email addresses of
prefer. At a glance, you can get an login link. additional users at the bottom of
Click the link and setup a new the page.
overview of the whole system. Many ◾
password, then click “Confirm”. ◾ Click “Update” to save.
volunteers use the desktop version
◾ At the profile screen, enter your ◾ eBudde will email the new user a
to get their bearings and enter initial link to sign in.
data—and then use the app for the new password.
remainder of the season. Set up your troop
◾ Click the “Settings” tab, then
“Edit Settings.”
◾ Enter your troop’s package goal
◾ Update the level of your troop if it’s
not accurate.
◾ Click “Opt out” if your troop
is Junior or above and wants to
receive additional proceeds in lieu
of girl rewards. Form must still be
submitted to Council (see pg. 15) or
this will be reverted back to Opted in.
◾ Click “Update” to save. Many features, one sign-on
eBudde’s single sign-on makes it
easy to access all the tools Little
Brownie has to offer. Just log into
the Cookie Tech Portal and find
all the resources you need.
17EBUDDE™: FINGERTIP FACTS
Want step-by-step help?
Watch the eBudde™ Microburst
Training videos on Little Brownie’s
YouTube page.
AT-A-GLANCE GUIDE
This guide highlights the TAB DESCRIPTION
most frequently used tabs
DASHBOARD This is each troop’s default screen. This is where you’ll
in eBudde and what you can see important messages from your council/service
do on each screen. unit, as well as links to tools and resources you’ll need
throughout the season.
CONTACTS From here, you can review contact info and click “EDIT” to
make any changes.
SETTINGS You can do several things under this tab, including:
• Edit troop info.
• Enter number of girls selling and their package
goals.
• Opt-out of rewards for additional profits.
• Enter banking info.
GIRLS Here you can view girls selling and enter t-shirt sizes.
INITIAL ORDER This is where you enter your troop’s initial order by girl
and additional cookies for booth sales.
NOTE: Once orders are submitted here, they cannot be
changed.
Carefully review the totals before hitting SUBMIT ORDER.
REPORTS The reports tab allows troops to run two information
reports:
• The CUPBOARD report–shows a list of all open
cupboards and their location/hours of operation.
• The DELIVERY STATION report–shows a list of
locations available for your troop to choose from for
Initial Order Pickup.
SALES REPORT This report reviews all transactions for the troop,
including:
• Final package numbers
• Receipts
• Girl Scouts® Gift of Caring donations
HELP CENTER Find any additional information you may need here,
including:
• Council information
• eBudde help
• Links to Microburst Training videos
18VOLUNTEER RESOURCES
Girl Scout Badge Portfolio Girl Scouts® Built by Me Plan a cookie season just right for you
Girls can earn a Girl Scout Financial cookie planner and the girls. With a few clicks, you
Literacy and Cookie Business Badge CookiePlanner.LittleBrownieBakers.com can create your custom plan with
each year. Check out the Girl Scout this online tool, complete with fun
Badge Explorer or search the Volunteer suggested learning activities.
Toolkit (VTK) for the appropriate badge
for your grade level. NEW! Social planning tool Download delightful graphics and
LittleBrownie.com suggested captions to help your Girl
Scout market her cookies on social
TooLs to PLan media. Perfect for volunteers, families
and troops.
GirL Scout Cookie Season
Girl Scouts® Cookie VIP eTraining Get training for the Girl Scout Cookie
VIPeTraining.LittleBrownie.com Program® whenever and wherever
you’d like.
Little Brownie website Check out the baker’s website for
LittleBrownie.com exciting girl activities, booth ideas,
recipes and the latest cookie news.
Girl Scouts® Cookie Rookie Made especially for young girls, this
show teaches cookie names, how
to ask customers to buy and more
essential skills.
GIRL SCOUTS
®
Girl Scouts® Cookie Captain Keep experienced teens interested in
the cookie program and give them a
G IR L SCO chance to give back with the Cookie
UTS
Captain program.
®
Pinterest The Little Brownie Pinterest page is
brimming with fun and engaging goal-
G IR L
TS
® setting activities, learning games and
SCOU
crafts.
Volunteer blog Check out the volunteer blog for
blog.LittleBrownie.com exciting girl activities, rally resources
and cookie booth ideas.
eBudde™
Tools to use during eBudde.LittleBrownie.com
Manage the cookie program from one
central location. Order cookies, track
Girl Scout Cookie Season girl activity and order girl rewards.
eBudde™ Troop App Plus Place orders, watch training videos and
find eBudde help all on your mobile
device. Learn more and download the
app at LittleBrownie.com.
Girl Scouts® Cookie Finder and Help friends locate the closest cookie
and the Little Brownie Bakers booth with these tools.
Cookie Locator App
GirlScouts.org
CookieLocator.LittleBrownie.com
Girl Scouts® My Cookie Friend Girls enter a fun-filled world with
G I R L S C O U TS games, videos and activities all about
®
Little Brownie’s newest mascot.
Girl Scouts® website Locate info on the Girl Scout Cookie
Girlscoutcookies.org program® and national cookie badges
and pins.
Little Brownie social channels Find the latest cookie news and
Facebook + Twitter @SamoasCookies shareable Girl Scout Cookie Season
Instagram @Samoas_Cookies inspiration on the Samoas® Facebook
page, Instagram and Twitter.
19PICKING UP GIRL SCOUT COOKIES ®
Follow these guideLines for a
smooth cookie pickup day
◾ Council-run Mega Drop will be held at Bekins Storage: 4210 Sobb Ave, Las Vegas, NV 89118.
Check with your Service Unit to see if they are hosting their own.
◾ Know exactly how many cookie cases you ordered of each variety.
◾ Arrive at your scheduled pickup time.
◾ Make sure to have enough vehicles to load your order (see graphic below for help!).
◾ Pull all your vehicles into the line at the same time.
◾ Check in and receive your dot sheet.
◾ Stay in vehicle until count is complete and cookies are loaded (you can pull off outside the yard
to re-count cookies if you like).
◾ Sign for your order and take your receipt.
◾ Please contact your SU Entreprenuership Team to make arrangements for a subsitute pick-up
person / date
HOW MANY COOKIE CASES CAN YOUR CAR CARRY?
23 30 35
Sport Utility
60
CASES
CASES
CASES
CASES
Compact Hatchback Standard Vehicle
Car Car Auto
Station
75 75 100 200
CASES
CASES
CASES
Pickup Cargo
CASES
Wagon Minivan Truck Van
?
Can I return cookies?
COOKIES CANNOT BE RETURNED ONCE THEY’RE PICKED UP.
Troops are responsible for counting and verifying the total
number of cases.
Troops accept financial responsibility by signing the receipt. Once dot
sheet and receipts are signed, case counts are final and cookies are the
property of that troop.
WHEN IN DOUBT, RECOUNT.
Wait until you’re sure about your case count to sign the sheet/receipt.
TIP: Cookies in hand? Start your walkabouts and cookie stands! Walkabouts are when a girl “walks about”
with cookies in hand ready for purchase. She may be able to get existing customers to add on a couple
boxes! Cookie stands (lemonade-style stands) can be done on any private residence as long as there is an
adult present, it is manned by a Girl Scout, all selling policies and standards are upheld, and safety measures
observed. Please consult your HOA for restrictions. These types of sales do not require prior approval from the
troop or service unit.
20GSSNV GUIDELINES
booth FAQs & Policies
Questions About Booths
If you have any questions or concerns before, during or after your booth, be sure to contact your Troop
Cookie Coordinator, then your Service Unit Entrepreneurship Team, and/or the Council Office. Please Do
NOT ask the store manager.
Booth Hours
Booths will be scheduled as follows (dependent on store restrictions):
Monday through Friday: 1:00pm through 8:00pm
Saturday and Sunday: 8:00am through 8:00pm
*please let your Service Unit Entrepreneurship Team Member know if you will be at booths
outside these hours
Troop “My Sales” Booths
These are booths specifically scheduled for your troop. Businesses that you reach out to on your
own to request days and times to host a booth can be placed into eBudde. Troops will still need to fill
out a booth authorization form and the approval will come from your Entrepreneurship Team. Booth
coordination and scheduling will be handled through the SU Entrepreneurship Team. Owning a
business does not allow you to create your own booth sale hours or dates. All Council booth guidelines
must be followed regardless of ownership.
◾ Make sure the business you are contacting is NOT on the list of Council-Sponsored booths or already
scheduled booths
◾ Locations deemed inappropriate or unsafe for girls will not be approved
◾ Booths scheduled later than 9pm will not be approved
◾ Booths cannot be in high traffic areas such as malls (regardless if in-store or directly in front of store),
casinos, parades, large events, etc.
◾ Must have two adults at all times unless the booth is an approved 1 to 1 booth (see below)
Booth Staffing
A minimum of two adults and two Girl Scouts must be present at all times during troop booth sales,
(unless you are a Cadette, Senior, or Ambassador Girl Scout you have permission to do a 1 to 1 booth.).
One adult must be registered and cookie trained with clear background check. The second adult can be a
parent/caregiver, grandparent, or any responsible adult over the age of eighteen.
1 to 1 Cookie Booths for Cadettes, Seniors and Ambassadors ONLY
This program ONLY applies to girls who are Cadettes, Seniors, and Ambassadors and their cookie booth
trained adult. For safety purposes this program option is only available for older girls. No exception to
the rule, one to one only. GSSNV Juliettes may participate in a 1 to 1 booth as long as they meet the Girl
Scout level and adult requirement.
◾ ONLY Cadettes, Seniors, and Ambassadors may work 1 to 1 booths. They should wear identifying Girl
Scout attire. Adults must also wear Girl Scout identifying apparel. Multi-level troops may participate in
1 to 1 Cookie Booths but can only have girls in grades 6th through 12th participating.
Cookie Booths at Your Own Business
NOTE: This ONLY applies to Troop Leaders, Troop Cookie Coordinators, and parents that OWN their
own business. It does NOT apply to a parent or Troop Cookie Coordinator (TCC) who works at the
business but doesn’t own it. If a TCC or parent (ONLY, not a relative or friend) owns a business and
wishes to have their Troop sell cookies there, they can do so under the following guidelines:
◾ Booth coordination and scheduling will be handled through the SU Entrepreneurship Team. Owning
a business does not allow you to create your own booth sale hours or dates. All Council booth
guidelines must be followed regardless of ownership.
◾ A “Booth Sale Authorization Form” must be submitted to and approved by the SU Entrepreneurship
Team. These forms may be submitted before and throughout booth season.
21GSSNV GUIDELINES
booth
continued
FAQs & Policies
◾ All Cookie Booth Guidelines and limits apply.
◾ The location CAN be used exclusively by the troop but MUST be shared with all girls in the troop.
◾ Girl and adult ratios apply; minimum of two girls and two adults must be present at each booth.
◾ If this is a Troops “MySales Booth” you must still go through the approval process.
Per GSUSA 2020 Booth Policy
◾ Certain locations may be inappropriate for young girls based on the standards of your council that
may negatively impact the cookie program experience for girls, and/or may negatively impact our
brand in your community.
◾ For additional clarity, girls should not sell in or in front of establishments that they themselves cannot
legally patronize.
◾ Additionally, with respect to marijuana dispensaries, we have been steadfastly combating the
unauthorized uses of the Girl Scout trademark by the cannabis community, which has been
marketing—without our authorization—certain cannabis products under our youth-appealing brand.
We are continuing to aggressively fight these unauthorized uses of the Girl Scout brand and hope
that our councils and volunteers will join Girl Scouts of the USA’s efforts by discouraging cookie booth
locations at such locations.
For more tips on running a successful booth, check out the GSUSA’s Cookie Booth Essentials
Setting-Up and Closing Down Your Booth
Begin and end on time. If you arrive early: be respectful of the troop scheduled before you so that
you don’t interfere with their sales. Likewise, be prepared to depart when your scheduled time is up.
When arriving for your shift, sales PRIOR to your scheduled starting time are THEIRS; sales AFTER your
scheduled starting time are YOURS! When ending your shift: sales PRIOR to your ending time are
YOURS; sales AFTER your ending time are THEIRS. You can finish the sale that you are working on, but
all additional sales belong to the next troop. If a customer promises to buy cookies on their way out but
doesn’t leave prior to your ending time, then you forfeit the sales to the next troop. We are sisters in Girl
Scouting at all times. Although it may take you time to pack up your booth, the area must be cleared so
that the next troop can begin selling immediately when their time begins.
During Your Booth
◾ Bring your own equipment and supplies. Use a covered table to display your cookies, and use
publicity posters, troop banners, etc., for your display.
◾ Always keep boxes/cases off the ground, even when setting up or breaking down your booth. Utilize
wagons, milk crates or other platforms. Empty cases are NOT allowed to be used for this purpose, as
it cannot be verified that they are empty. DO NOT use the location’s shopping carts to store inventory
or booth items during the booth.
◾ PLEASE DO NOT GIVE COOKIE SAMPLES to customers as it is a risk factor concern with Southern
Nevada Health District and possibly against store regulations (placing our partnership in danger).
◾ Girls AND adults should wear Girl Scout appropriate attire (Uniform vest or sash/Troop t-shirt
preferable). Girl Scout membership pins should always be worn. ALL, please be conservative; no
short-shorts or low-cut shirts.
◾ Siblings and pets MUST be left at home. Tag-a-longs (non-registered Girl Scouts) are not
allowed at a booth sale.
◾ Girls should take their breaks away from the booth and NEVER eat at a booth.
◾ Do NOT allow girls to block store entrances or exits. Customers should be approached only upon
exiting the store. Abide by store rules!
◾ Leave your area clean by taking trash bags and taking your empty cardboard cases with you. Do not
leave them at the store or in the store’s trash cans. Remember, Girl Scouts Leave No Trace!
◾ Troops may face a penalty if they do not release a booth location in eBudde and “no show” to their
time slot, as it affects the Cookie Locator and Cookie Finder App.
22GSSNV GUIDELINES
Adults
GSSNV Adult Code of Conduct
Unacceptable behavior by a volunteer, adult chaperone, parent or guardian as listed below, may result in
immediate suspension or termination of any involvement in Girl Scouts:
◾ Willful violation of Council or National Girl Scout Policies.
◾ Willful creation of discord.
◾ Willful damage and/or misuse of property.
◾ Violence of any kind to include behavior at Council Office and w/Council staff and or volunteers.
◾ Child Abuse – Neglect, physical injury, emotional maltreatment to include verbal and/or sexual abuse.
◾ Illegal Drugs – Use, sale, possession or being under the influence of illegal drugs at a Girl Scout
sponsored event.
◾ Improper conduct while under the influence of prescription drugs, including but not limited to
transportation of girls while on a controlled substance.
◾ Alcohol – Use or being under the influence of alcohol is prohibited at all girl programs, activities, and
events.
◾ Smoking – Smoking in non-designated areas or in the presence of girls is prohibited.
◾ Inappropriate, abusive, profane or offensive language to include behavior when in front of Girl
Scouts, calling Council Office, w/Council staff and or volunteers.
◾ Any inappropriate conduct, behavior or acts during Girl Scout Activities.
◾ Willful misuse of Council and/or troop/group funds.
◾ Refusal to submit an accurate and timely Financial Report.
◾ Failure to fulfill the conditions of the volunteer agreement and/or the volunteer position description.
◾ Falsification or significant omissions of any information on the Volunteer Application form and/or
council records.
◾ Harassment or intimidation, including sexual harassment or abusive behavior that creates a hostile
environment.
◾ Failure to maintain a positive representation of Girl Scouts of Southern Nevada and GSUSA at all Girl
Scout related activities and events can result in dismissal of volunteer
◾ Slander, defamation of character, gossiping about a girl, parent, volunteer, staff, or council either
verbally, in an email, text, IM, or on social media
Whistle Blowers
In an attempt to be sure that all complaints during the Cookie Program are legitimate and in the Girl
Scout spirit of honesty and fairness, the following guidelines have been implemented:
◾ Third-party complaints will not be accepted. The person with the complaint must be the person who
saw it, heard it, read it, or was directly involved in it.
◾ You must be willing to put your complaint in writing and sign your name.
◾ You must be willing to back up your complaints with examples. Random, vague complaints will not
be accepted.
◾ If you are going to lodge a complaint, you must be willing to face your accused. Accusers will no
longer be kept confidential.
23FINANCIAL POLICIES
Girl Money
Payment is collected when girls deliver cookies. Payments should not be accepted during
the initial order, nor should cookies be delivered without receiving payment in full. ONLY
exception is for donation orders also referred to as Gift of Caring (GOC).
Always count cookies with the caregivers and fill out a cookie receipt for product taken. Have
the caregiver sign for the cookies with you and the troop keeps a copy of the receipt.
When caregivers make cookie payments to the troop, provide them a cookie receipt showing
they made a payment.
Girls may accept checks payable to “Girl Scouts of Southern Nevada troop #XXXX” as
payment for cookies. Checks cannot be for more than $144.00 (the cost of two specialty
cases). DO NOT accept checks from caregivers for more than this amount or accept multiple
checks from any individual. If the troop does not follow these procedures and the check isn’t
honored, the troop will accept financial responsibility.
Girls can only accept pre-printed checks with the issuer’s address listed on the check. Council
cautions against taking out-of-state checks. DO NOT take “starter” checks or checks that are
damaged.
The following information MUST be filled out on the check:
◾ Driver’s License #
◾ Driver’s License Expiration Date
◾ Telephone Number
Cookie funds should be collected from girls and safeguarded by parents immediately.
Cookie funds should be submitted to the Troop Cookie Coordinator promptly and frequently
from caregivers. Caregivers are not allowed to deposit cookie funds into their own personal
accounts. Troops must receipt every transaction (e.g. cookies given to girls, money received
from girls) for clarity and reconciliation.
24FINANCIAL POLICIES
Troop Money
ALL Troop proceeds stay with the troop and do not follow a Girl Scout if she moves,
transfers, or leaves a troop.
Troops will deposit all cookie funds into their troop bank account “promptly and frequently”.
All troops will sign an ACH Debit Authorization and submit to their Service Unit
Entrepreneurship Team Member or Council before gaining access to eBudde
All Council proceeds will be collected from troops via ACH (Automatic Clearing House) debit.
An automatic withdrawal that will hit the troop account and removes the balanced owed to
Council.
◾ Example of 1st ACH: If a troop owes Council $1500 on February 25th, Council will only
sweep $525 (35% of what is owed to Council). Please prepare the troop for your ACH
sweep by setting a troop money collection date of Friday, February 21
◾ Allow yourself enough time to get to the bank by Monday, February 24
Again, checks cannot be for more than $144.00 (the cost of two specialty cases). Do not
accept checks from caregivers for more than this amount or accept multiple checks from any
individual. If the troop does not follow these procedures and the check isn’t honored, the
troop will accept financial responsibility. The decision to accept checks from caregivers is up
to the troop.
Credit card swipes connected via phone/laptop/tablet/etc. offer a safe alternative to cash.
The Mobile Payments program allows troops to utilize different company’s options. All
mobile payment funds MUST be deposited in the troop account- not a personal bank
account.
◾ Troops are responsible for any fees or liabilities.
◾ Troop payments must still be made to GSSNV in full through the scheduled ACH’s
25FINANCIAL POLICIES
Troop Cookie Coordinator (TCC)
Financial Responsibility
Troop Cookie Coordinators are responsible for the cookie inventory, keeping track
of the balance owed to Council, and are required to keep accurate records. All cookie
movement between you and your girls/families require receipts signed by both parties
verifying that cookies have changed hands. All payments from families to the troop also
require that receipts be issued. Cookies that are transferred in or out with another troop
also require receipts. In the event there is a cookie discrepancy and the TCC does not
have accurate receipts, the coordinator can be held personally financially responsible
for monies owed to Council.
Troop Disbandment/Divorces
Regrettably, troop disbandment/divorces occassionally occur. This often happens because of
differences of opinions regarding how the leader is running the cookie program, especially
in the way cookies are being credited and how the proceeds will be spent. However, this
discord can be emotional to the girls and detrimental to the troop. For these reasons,
Troops MAY NOT disband, divorce, separate, or split-up during the product program.
Troops experiencing problems should contact the Council’s Product Program Department
immediately. The Team will help resolve the situation until permanent solutions can be
agreed upon after the program.
NOTE: If things in a troop progress to the point that they can no longer work together,
then the troop’s cookie program will come to an immediate stop. The balance due will be
withdrawn from the troop bank account and the troop’s program will be officially finished.
At that point, the situation will be turned over to Council Membership staff. The troop and all
caregivers are still financially responsible for any cookies in their possession. Council cannot
accept a return on cookies.
Transfers out of Troop
During a Product Program there are no transfers out of the troop. Per GSUSA regulations,
money does not follow a Girl Scout and Troop Proceeds belong to the troop and never
become property of an individual Girl Scout.
26FINANCIAL POLICIES
Important ACH Dates
First ACH Debit - Tuesday, February 25, 2020
35% of total balance owed to Council
◾ If you have a delinquent family, or you do not feel your troop will be able to cover the
Sweep you must contact customerservice@girlscoutsnv.org three days before the
withdrawal so Council can make any necessary adjustments to the troop’s sweep before
it goes through.
Second ACH Debit- Tuesday, March 10, 2020
Final amount due to Council, less troop proceeds.
◾ If you have a delinquent family, or do not feel your troop will be able to cover the Sweep,
you must contact customerservice@girlscoutsnv.org three days before the withdrawal
and submit delinquent account paperwork. If Council is not notified the entire balance
due to Council less troop proceeds will be debited from the account.
NOTE: The troop is responsible to deposit sufficient funds to cover these two debits and will
be responsible for any resulting non-sufficient funds (NSF) charges.
Delinquent Payments
If a parent/adult has an outstanding balance due to the troop, the troop should submit a
delinquent account form to Council.
The delinquent account form removes the responsibility of collecting the money due to
the troop and allows Council to step in and help the troop. Once the form and all required
documents have been turned in, Council will start the process of collecting the amount due.
Council attempts courtesy calls to the adult with the balance to let them know they need
to submit payment to Council by a certain date. If they have not submitted payment by
the due date or set up a Council approved payment plan, their account will be turned into
collections. Amounts over $500 are subject to further legal action.
What does this mean for your troop?
◾ If the form is submitted by Close of Business (COB) Wednesday March 4, the troop’s
final sweep will be adjusted down.
◾ If the form is NOT submitted by COB Wednesday, March 4, your troop’s final sweep
CAN NOT be adjusted, and the troop will have to wait until the account goes to
collections to receive a credit from the amount owed to the troop (over a 90-day to 120-
day process).
What if the parent pays the troop and not council?
If the parent pays the troop instead of council, please contact Council as soon as possible to
let us know. If your troop has already been credited, we can SWEEP the amount owed from
the troop account. If your troop has NOT been credited, we will remove the balance from
the account but will NOT sweep the account.
27Safety Tips
Be sure girls understand and follow
these safety rules:
• Show you’re a Girl Scout—Wear the
Girl Scout membership pin and/or
Girl Scout clothing to identify yourself as a
Girl Scout.
• Buddy up—Always use the buddy system.
It’s not just safe, it’s more fun.
• Be streetwise—Become familiar with the
areas and neighborhoods where you will
be selling Girl Scout Cookies®.
• Partner with adults—If you are a
Girl Scout Daisy, Brownie or Junior you
must be accompanied by an adult when
taking orders or selling/delivering product.
If you are a Girl Scout Cadette, Senior or
Ambassador, you must “buddy up” when
selling door-to-door. Adults must be
present at all times during booth sales.
• Plan ahead—Always have a plan for
safeguarding money. Avoid walking around
with large amounts or keeping it at home
or school. Give proceeds to supervising
adults who should deposit it as directed by
your Girl Scout council as soon as possible.
• Do not enter—Never enter the home or
vehicle of a person when you are selling or
making deliveries. Avoid selling to people
in vehicles or going into alleys.
• Sell in the daytime—Sell only during
daylight hours, unless accompanied by
an adult.
• Protect privacy—Girls’ names, addresses
and email addresses should never be
given out to customers. Use a group
contact number or address overseen
by an adult for customers to request
information, reorder or give comments.
Protect customer privacy by not sharing
their information except for the product
purchase.
• Be safe on the road—Always follow
safe pedestrian practices, especially
when crossing at intersections or walking
along roadways. Be aware of traffic when
unloading product and passengers
from vehicles.
• Be net wise—Take the Girl Scout Internet
Safety Pledge before going online and
follow the specific guidelines related to
marketing online. http://girlscouts.org/
help/internet_safety_pledge.asp
Check with GSSNV for even more safety
resources, including the Safety Activity
Checkpoints, and Volunteer Essentials for
Product Program Safety.
The GIRL SCOUTS® name and mark, and all other associated trademarks
and logotypes, including but not limited to the Trefoil Design, are owned
S O UR C E : G IRL SCO U T S O F T HE USA by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee.
Copyright ®, TM, © 2019 Kellogg NA Co.You can also read
