WORLD OF PRIVATE CLIENTS - PRIVATE CLIENT SERVICES JANUARY 2021 - NET
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FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK PRIVATE CLIENT SERVICES WORLD OF PRIVATE CLIENTS JANUARY 2021
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK CONTENTS FOREWORD: THOUGHTFUL DECISION-MAKING AMIDST CHANGE WORLD OF OUR RESEARCH PRIVATE CLIENTS 2020 AND COVID-19: DISRUPTION AND DECISION-MAKING 1. TRANSPARENCY JANUARY 2021 X The default setting is disclosure X Privacy concerns persist and deepen. 2. RELOCATION X Competing concerns X Navigating public policy and political unrest X Longer term trajectory, short term disruption. 3. FAMILY & GENERATIONAL WEALTH X New values, legacy and risk X Questions linger over ESG & impact X Philanthropy transformed X The impact on legacy X The succession planning struggle. 4. ADVISER OF THE FUTURE X Understanding, trust and a 360° perspective. X Technological acceleration. BDO’S OUTLOOK WORLD OF PRIVATE CLIENTS | JANUARY 2021 2
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK FOREWORD: THOUGHTFUL DECISION MAKING AMIDST CHANGE January is typically a time for making plans and To succeed in our business and personal lives, we X How the competing demands of transparency and thinking about the year that lies ahead. With 2020 must understand and adapt to change, all the while privacy and reputation management are coming now firmly behind us, it is time to look back on our wendy walton retaining clarity around our purpose, principles and to a head research undertaken in 2020 which should help us head of global long-term objectives. private client services | X How wealthy individuals are placing more weight to carefully put plans in place for the future. bdo uk We feel that the need for thoughtful decision-making on socio-political stability and lifestyle factors in and being mindful of how best to adapt has never relocation strategies Private clients have always had to find a careful been greater. balance of risk and opportunity in the face of X How new generations are driving an increased uncertainty and change. In 2020 this became UNDERSTANDING THE SHIFTING focus on environmental, social and governance more true than ever. LANDSCAPE AROUND US (ESG) issues and philanthropy despite some Against this backdrop, we carried out in-depth scepticism around rhetoric versus impact Thank you to all of you who contributed to our research in order to best understand how wealthy jeff kane X How wealth owners are frequently the barrier research either by completing our survey or individuals and their advisers are meeting this myriad chair of global private when it comes to succession planning undertaking an interview. This report is for both client strategy group | of challenges and preparing for what the next 12 private clients and their advisers - we hope that it bdo usa X Why the HNWI community expect themselves months may bring. will assist in their planning over the coming years. and their advisers to become more agile, more The research, underpinned by quantitative and multi-skilled and more technologically-savvy. Wealthy individuals and their advisers face qualitative analysis in more than 25 jurisdictions, has This is the first instalment of an ongoing plan to provide a new, more complex global landscape. given us invaluable insights that we are delighted to In many respects, 2020 represented a perfect storm intelligence that helps wealthy individuals and their Longstanding generational changes, huge be able to share with you. These include: of short and long-term disruption. The seismic advisers confidently plan and implement successful economic upheaval, a global pandemic and a effects of COVID-19 continue to rock the global X How an initial wait-and-see attitude to COVID-19 and strategies. Our ongoing research will track how the stronger emphasis on doing the right thing for economy. Meanwhile, our research shows that trends is giving way to detailed and actionable plans challenges and opportunities they face evolve over time. society and the environment have collided to generational change is driving new attitudes towards X The extent to which increases in international We hope that you find this report insightful and create an unprecedented global challenge. We the role of private wealth and its part in delivering taxation are expected useful as you prepare for the future. We also hope are sure that almost every one of us has been beneficial, social and environmental outcomes. X How wealth is seeking more diverse portfolios and that the next 12 to 18 months are more positive and personally affected by the events of last year. bring us recovery, renewed growth and prosperity. new investment opportunities WORLD OF PRIVATE CLIENTS | JANUARY 2021 3
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK OUR RESEARCH | KEY FINDINGS AT A GLANCE OUR RESEARCH BDO’s World of Private Clients research The actions that wealth owners take now will define the private client landscape for years to come and influence SURVEY RESPONDENT AND programme was launched to provide an understanding of sentiment among the global everything from regulation through to wider societal INTERVIEWEE OCCUPATION 49% private client private client community. In particular, we trends that develop in tandem with economic recovery. 4% private client: Through quantitative and qualitative inspection and next generation sought to understand how private clients, next / family member analysis of where we are today, and what brought us SURVEY RESPONDENT AND generation wealth holders and the professional 8% member or here, we will be better equipped with the understanding INTERVIEWEE LOCATION 8% other employee of advisory community are seeking to navigate the and foresight to navigate the road ahead. family business plethora of short-, medium- and long-term risks 32% professional adviser and opportunities that define the global economy. As part of our research, we conducted an online to family office / private client survey to gather the views of 350+ private clients and community While initiatives aimed at better understanding professional advisers across 16 jurisdictions globally. uk sweden the trends driving the private wealth landscape ireland have come before, never has such research been We also undertook more than 25 in-depth qualitative canada netherlands belarus luxembourg conducted at a time that is so drastically defined by interviews with wealth owners, the next generation and switzerland austria france the radical upheaval and cultural and economic reset intermediaries from key private client hubs including monaco liechtenstein montenegro usa spain greece azerbajan that we see today. Hong Kong, Singapore, Switzerland, the UK and US. malta cyprus afghanistan To help encourage the open sharing of thoughts and bahamas china A huge amount of change is upon us, which is both insights, interviewees were informed that they would cayman islands anguilla bvi impacting, and being impacted by, the wealthy. This be quoted anonymously in this report. panama antigua & barbuda grenada philippines level of change warrants a deeper exploration of both trinidad & tobago malaysia singapore its underlying drivers and its future implications. australia south africa new zealand WORLD OF PRIVATE CLIENTS | JANUARY 2021 4
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK OUR RESEARCH | KEY FINDINGS AT A GLANCE OUR RESEARCH: KEY FINDINGS AT A GLANCE OUR GLOBAL SURVEY OF MORE THAN 350 PRIVATE CLIENTS AND PROFESSIONAL ADVISERS YIELDED A NUMBER OF KEY TAKEAWAYS 57% FOLLOWING THE IMPACT OF COVID-19 OF SURVEY RESPONDENTS 71% BELIEVE WEALTHY INDIVIDUALS ARE moderately or very concerned 92% OF RESPONDENTS BELIEVE CONCERN 80% IDENTIFIED OF RESPONDENTS for personal or family reputation political stability as the expect significant or thoughtful about the privacy and safety risks is critical when making decisions primary criteria in relocation decision-making alterations to wealth strategies posed by tax transparency around tax structuring and compliance AHEAD OF LIFESTYLE AND TAX LANDSCAPE 9% EXPECT NO CHANGE and reporting requirements 59% SAYING IT EITHER “MODERATELY” (72%) (65%) WITH LESS OR “VERY MUCH” IMPACTS THAN 2% ARE ‘NOT AT ALL CONCERNED’ A MERE SAYING IT THEIR DECISION-MAKING 63% OF RESPONDENTS RESPONDENTS over the extent 69% THAT THE NEED TOOF RESPONDENTS SAID SPLIT SAID ECONOMIC WERE to which rhetoric political and social instability AROUND THE IMPORTANCE OF diversify investments amidst economic WILL VERY MUCH OR MODERATELY ETHICAL INVESTING is typically uncertainty is the principal factor driving changing (17%) (46%) matched by concrete investment with attitudes to legacy among wealthy families 50% 41% RESPECTIVELY (not particularly) AHEAD OF NEW NEXT GEN ATTITUDES TO (48%) AND SOCIAL RESPONSIBILITY AND PHILANTHROPY prompt a trend towards individuals (moderately) relocating over the next 12 months WORLD OF PRIVATE CLIENTS | JANUARY 2021 5
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK 2020 AND COVID-19 2020 AND COVID-19 DISRUPTION AND DECISION-MAKING GRAPHIC 1: 2020 delivered a radical shock to the global One corporate services provider told us how they But what, specifically, was causing concern? Graphic 3, TO WHAT EXTENT HAS COVID-19 AND THE economy, described to us by one investment urge wealth owners to assess how high the risk of overleaf, highlights that the cooling investment climate LOCKDOWN RECESSION FORCED ALTERATIONS management professional as an “existential jolt” becoming “cannon fodder” is. “Ostentatious displays TO HNWI WEALTH PLANNING STRATEGIES OVER is a worry for most (63.2%). representing a “global heart of wealth will not be well-received.”, THE COMING 12 TO 18 MONTHS? Stock market commentators were quick to caution attack”. The full effects of they added. RESPONDENTS CHOSE ONE ANSWER. against underestimating the impact of COVID-19. COVID-19 and the global “Shifting attitudes to Political and social unrest continues In March 2020, Standard Life Aberdeen Chief lockdown recession are still to wealth are playing out at to develop, not least in relation to Executive Keith Skeoch told CityWire that while we had be understood by all of us, no global, national, local, racial justice, gender equality and 44% reached “peak panic” in relation to the pandemic, peak matter which jurisdiction we community and family ethical capitalism, serving only to pessimism was still to come. Although the subsequent are based in. It is nevertheless level. Private clients must further heighten scrutiny of wealth news of a vaccine caused global markets to rally. anticipated that the road to respond appropriately.” economic recovery will include holders. Indeed, shifting attitudes to The prospect of increasing tax burdens is also toward 34% tax policies built upon the wealth are playing out at a global, the top of the agenda (Graphic 3) and we are already expectation that those who national, local, community and family seeing such concerns materialise, with proposals for can pay more, should pay more. Also, recent research level. Private clients must respond appropriately. More the introduction, or raising, of wealth tax levies around in the UK on wealth tax evidenced that public than ever, careful decision-making is paramount. the world. Canada and New Zealand are among those attitudes show a clear desire for wealth to be taxed Wealth owners should identify the threats and actively considering tax policy changes while, in the US, more relative to labour. opportunities, establish their priorities in response to the 2020 election was underpinned by conversations emerging concerns, and make sensible alterations to 13% around the correct and acceptable level of taxation for the There is an acknowledgement, as one wealth longer term thinking. Our survey reveals that COVID-19 nation. However, there is also a level of misinformation, management director told us, that “changes 8% is causing private individuals to rethink planning rumours and speculation, so it is necessary to navigate stemming from COVID-19 will be higher taxation through all of this when planning for the future. and that there will be a drive for the wealthy to strategies in some way (Graphic 1). The majority of contribute more”. Non-compliance is being met respondents (57%) are planning either significant or very much / moderately / not particularly not at all significant thoughtful / minor / no change increasingly with punitive measures, not least in the thoughtful alterations, while less than 8% plan to do alterations alterations alterations court of public opinion. ‘nothing at all’. where necessary WORLD OF PRIVATE CLIENTS | JANUARY 2021 6
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK 2020 AND COVID-19 2020 AND COVID-19 DISRUPTION AND DECISION-MAKING GRAPHIC 2: GRAPHIC 3: In response, and presumably in an attempt to mitigate WHAT DO YOU EXPECT HNWI PRIORITIES TO BE OVER THE COMING 12 TO 18 MONTHS? WHICH OF THE FOLLOWING ASPECTS OF COVID-19 these concerns, our survey data shows that private (RESPONDENTS WERE ASKED TO SELECT UP TO THREE ANSWERS ON CERTAIN SURVEY QUESTIONS. AND THE LOCKDOWN RECESSION ARE CAUSING AS A RESULT, PERCENTAGES DO NOT SUM TO 100 ON ALL GRAPHICS IN THIS REPORT.) client priorities for the coming 12-18 months are THE GREATEST CONCERN FOR INDIVIDUALS AND dominated by seeking new growth and investment WEALTH PLANNERS? RESPONDENTS CHOSE opportunities (cited in Graphic 2 as a top three priority A MAXIMUM OF THREE ANSWERS. 14% by 66.8% of respondents) and by de-risking portfolios ensuring continued and mitigating against disruptions (53.2%). cooling economic regulatory compliance and investment climate 63% These findings reveal two competing strategies: on de-risking 23% the one hand wealth owners are actively looking 53% prospect of increasing portfolios tax burdens 57% / mitigating educating the next generation for the positive growth opportunities that may against on wealth management disruptions emerge from uncertainty, while others are choosing asset protection/ a more defensive strategy, focused on de-risking and security of cash assets 48% 26% diversifying to protect existing assets. current (and longer safeguardiing reputation and Succession planning also scored highly, likely as term) travel restrictions 44% privacy, including against cyber and physical threats a combined result of incumbent wealth owners supply chain being more aware of their own mortality, along with 22% 46% disruption the time that lockdown afforded people to address succession planning prolonging uncertainty administrative details around legacy and succession. around global real 21% estate markets 14% Some of us have spent far more time with our close 67% seeking reputational risk from new growth legacy and / or philanthropic families during 2020 than expected, and some of us were heightened public and 10% / investment media scrutiny of hnwis opportunities efforts (in general) separated by extensive distance and differing time zones. other 3% 6% It is clear that there is no one road to follow, and individual circumstance and choice rules, but we legacy and/or philanthropic efforts specific to covid-19 chose to examine the environment through four broad and its aftermath areas of focus: Transparency, Relocation, Generational Wealth and The Adviser of the Future. WORLD OF PRIVATE CLIENTS | JANUARY 2021 7
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK THE DEFAULT SETTING IS DISCLOSURE | PRIVACY CONCERNS PERSIST AND DEEPEN JANUARY 2021 PRIVATE CLIENT SERVICES TRANSPARENCY
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK THE DEFAULT SETTING IS DISCLOSURE | PRIVACY CONCERNS PERSIST AND DEEPEN TRANSPARENCY THE DEFAULT SETTING IS DISCLOSURE GRAPHIC 4: The transparency agenda has been central their affairs within. Linked to this is the fact that tax One UK adviser compares the approach to traffic in HOW CONCERNED ARE HNWIS AROUND to private client planning for some time. authorities are coming under increasing political London: “you introduce all these regulations, but the POTENTIAL PRIVACY AND SAFETY RISKS POSED Our research reveals pressure to raise taxes and we may see an increase in result is that traffic is slower”. BY TAX TRANSPARENCY AND INTERNATIONAL investigations across the globe, such a clear understanding The tipping point may be closer than one might REPORTING REQUIREMENTS? enquiries can cause distress and add and acceptance that to the cost of investing or operating think. Specifically, concerns over the EU Directive “There is a clear transparency requirements DAC6 on mandatory reporting of cross-border 38% understanding that in that jurisdiction. are not only here to arrangements persist, with one Swiss professional transparency requirements How, then, are private clients adviser observing that, while the need for tax stay, but set only to are set only to strengthen, managing their tax strategies transparency is well-understood, “there has to be strengthen, broaden and broaden and deepen” to guarantee compliance? Tax a line in the sand and DAC6 is a huge burden”. deepen. The new reality 32% regulation is particularly complex Although, DAC6 is not significantly mitigated, what for private individuals is and further complexity may arise is left cannot be ignored. that information sharing is as wealth owners grapple with national tax policy 27% more sophisticated, more thorough and more reforms that are likely to be introduced post- immediate than ever. ‘Real time’ has replaced pandemic. There is an overwhelming appetite for ‘on request’ and the default setting is disclosure. ensuring compliance to stave off unwelcome surprises later down the line. As one legal adviser points out Globalisation and technology have created an “nobody wants another Panama Papers”, and in some increasingly borderless world for business and cases this has prompted a flight to conservatism.We individuals. Despite a lag, authorities have gradually are fast approaching the transparency horizon, beyond been catching up, creating frameworks for inter- which regulation may become onerous, excessive and jurisdictional cooperation and collaboration. counterproductive. Wealth management professionals International harmonisation ensures compliance is hope that regulation will speed up with time and paramount, but this brings new complexities which technology, as there is a need to “remove the grit in 2% wealth owners are expected to navigate and structure the system and get past endless box-checking”. very much so moderately not particularly not at all / no different to previously WORLD OF PRIVATE CLIENTS | JANUARY 2021 9
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK THE DEFAULT SETTING IS DISCLOSURE | PRIVACY CONCERNS PERSIST AND DEEPEN TRANSPARENCY PRIVACY CONCERNS PERSIST AND DEEPEN GRAPHIC 5: Hailed as an unequivocal good by authorities and However, there is a downside to transparency – and Nonetheless, public scrutiny and the reputational TO WHAT EXTENT HAS CONCERN FOR regulators, the reality is that transparency is a privacy is the main price that is paid. The CRS has risks of being thrust into the media spotlight or court PROTECTING PERSONAL & FAMILY REPUTATION double-edged sword. Our research reveals the extent mechanisms to safeguard the secure transfer of data, of public opinion must be considered. BECOME A DEFINING FACTOR IN DECISIONS to which private clients harbour concerns around but these procedures continue to be tested and must AROUND TAX STRUCTURING AND COMPLIANCE? A majority of private clients take issue with the public information falling into unscrupulous – or merely keep pace with technological advances to ensure nature of certain transparency requirements, and the untrained – hands. leaks do not occur. Another APAC-based fiduciary vast spectrum of new stakeholders that creates. Public 38% says the problem comes when information is publicly Remaining compliant with tax and regulatory beneficial ownership registers have questionable available, either by design or by virtue of leaks, which authorities is both expected and accepted. “Clearly, benefit, says one intermediary who believes such 34% “creates a sense of unease when data is floating there is a need for authority access,” says one corporate mechanisms are “fundamentally wrong” and may about in the open”. lawyer in Cyprus. With the OECD-led Common constitute a “breach of human rights”. Reporting Standard (CRS) overseeing information This gives rise to associated concerns around physical While matters of law should be cut and dry, private exchanges since 2017, individuals are accustomed safety, for example where information falls into the clients must also decide what level of explanation to the automatic exchange of information between hands of criminals. Our research shows that 70.8% or justification they attach to their structures, in the authorities in participating countries (those that are believe HNWIs are moderately or very concerned face of public interest and access. This is reflected on the CRS’ ‘reportable jurisdictions’ list). about the privacy and safety risks posed by tax by 92.4% of respondents factoring in concern for 21% transparency and reporting requirements (Graphic Such measures contributed to a reduction of personal or family reputation when making decisions 4). A mere 2.4% are “not at all” concerned about deposits to offshore jurisdictions and estimates from around tax structuring and compliance, with 59.2% such risks. the UK’s ‘No Safe Havens’ 2019 report suggest that saying it either “moderately” or “very much” impacts automatic information exchange now covers 90% “When you consider personal safety, does the public their decision-making (Graphic 5). “There is no of global GDP. But despite signs of the initiative’s really need to know?” asks one Hong Kong based objection to disclosing information, per se, but effectiveness, campaigners in some jurisdictions trusts and family office services provider, who has there are objections depending on the audience,” 8% want transparency to go further still. The Panama also worked in North America. This is echoed by a summarises one lawyer. Reputational concerns, papers, followed by subsequent leaks, have also had European trusts and fiduciary structures specialist who therefore, are now a defining factor in wealthy an influence. asserts that “shaming in the press is wholly wrong”. individuals decision-making. very much so moderately not particularly not at all / no different to previously WORLD OF PRIVATE CLIENTS | JANUARY 2021 10
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK COMPETING CONCERNS | NAVIGATING PUBLIC POLICY AND POLITICAL UNREST | LONGER TERM TRAJECTORY, SHORT TERM DISRUPTION PRIVATE CLIENT SERVICES RELOCATION JANUARY 2021
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK COMPETING CONCERNS | NAVIGATING PUBLIC POLICY AND POLITICAL UNREST | LONGER TERM TRAJECTORY, SHORT TERM DISRUPTION RELOCATION COMPETING CONCERNS The mix of decision-making drivers for GRAPHIC 6: physical and capital relocation has always HOW IMPORTANT ARE THE FOLLOWING TO HNWIS IF AND WHEN SELECTING A NEW been complex and contingent upon personal JURISDICTION TO RELOCATE TO? RESPONDENTS CHOSE A MAXIMUM OF THREE ANSWERS. preference, cultural factors, risk appetite, and lifestyle priorities. 100% 23% 9% Acknowledging what is going on in the wider investment personal 50% opportunities reputational world is relevant now more than ever, and in the factors new wealth paradigm, our research identifies 25% that stability remains the most influential of the many factors driving behaviour. 80% 72% 65% 0% political lifestyle domestic stability and tax Local ties and national identity can dictate a lack culture landscape of movement for some; lifestyle priorities may lie behind a single relocation; while those that choose to move for business opportunities or tax advantages which are less predictable and can change year-on- year, may be in a constant state of relocation. 20% 4% education other system The consensus view is that taxation is always one “Stability trumps low rates,” explains one legal Beyond broad agreement on stability (identified in consideration, with 64.8% of survey respondents adviser, while another asset manager warns that “if Graphic 6 by 79.6% of respondents as a key factor identifying the domestic tax landscape as an you move purely for tax, you might well find yourself to consider if selecting a new jurisdiction), context is influencing factor (Graphic 6). But rarely, if ever, is it moving back again before long”. king. Those with children will typically value strong the main consideration. education, with a stable socio-political environment. WORLD OF PRIVATE CLIENTS | JANUARY 2021 12
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK COMPETING CONCERNS | NAVIGATING PUBLIC POLICY AND POLITICAL UNREST | LONGER TERM TRAJECTORY, SHORT TERM DISRUPTION RELOCATION COMPETING CONCERNS Those with business interests will value stability along with a reputation as a financial, technology or THE VIEW FROM SINGAPORE investment centre with a strong labour market. KYLIE LUO | Head of Private Client Services, BDO Singapore The events of 2020 have potentially thrown new players into the mix of popular relocation destinations, as global crisis has shone a light on In the midst of every crisis lies great opportunity and by demonstrating resilience in the face of the pandemic, Singapore has shown itself to truly stable jurisdictions with strong leadership be an attractive jurisdiction for both individuals and corporates. Our teams here in Singapore have assisted more figures and well-coordinated crisis responses. One than 300 families from all around the world with the set-up of family offices and tax compliant structures, with a major increase in 2020 Singapore-based wealth management expert notes, despite the circumstances. for example, that “New Zealand or, Australia may grow in attraction as places to invest and locate”. As the idea of wealth management is fast gaining traction in Asia, Singapore has also been developing rapidly as a pro-business, progressive and well- regulated international financial hub for a number of years. With the Singapore fund tax incentives offered by the Monetary Authority of Singapore making In many ways the travel restrictions imposed in 2020 structures such as family offices efficient from a tax and succession planning perspective, Singapore is an increasingly attractive location for families looking have caused focus to shift back to family ties and to hold and manage their wealth. local connections. Comfort, confidence, and security have joined ‘stability’ as watchwords. In a recent parliamentary session, it was stated that there are at least 200 single family offices in Singapore, a number that has grown significantly in recent years. Alongside a significant increase in the number of families from North Asia setting up family offices, we are also seeing more families from Europe and Capital location may be less of an issue in the Americas, including billionaire Ray Dalio (Founder of Bridgewater Associates). a globalised world, while for human relocation, a Channel Islands-based relocation expert observes We expect this demand to continue to grow in the coming years, especially as 2020 has given families an opportune time to take a step back, rethink, plan and “more exotic destinations may be less attractive put in place their succession arrangements. Further, families have been making the most of this down time to reposition their investment strategies as well as as the focus is on quality across infrastructure, business strategies (where family businesses are concerned) to prepare for the next phase of growth. healthcare, social, political and legal systems where Singapore also has the new Variable Capital Company (“VCC”) that was launched in January 2020, offering a more flexible vehicle for structuring investments, people feel comfortable and confident”. which has been a huge success in 2020. We are expecting the VCC to extend to single family offices in the future, which would increase the demand in these structures further, especially as it provides an attractive alternative to other overseas jurisdictions. WORLD OF PRIVATE CLIENTS | JANUARY 2021 13
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK COMPETING CONCERNS | NAVIGATING PUBLIC POLICY AND POLITICAL UNREST | LONGER TERM TRAJECTORY, SHORT TERM DISRUPTION RELOCATION NAVIGATING PUBLIC POLICY AND POLITICAL UNREST From a wealth preservation perspective, how is tax Governments understandably need to recoup policy changing wealth owner priorities when it comes revenues in the face of recession, but “nobody has to protecting capital and assets? Our research reveals made a wealth tax work,” observes one private office expectations – but also scepticism around the effective financial planning specialist. functioning – of wealth taxes and shows how taxation With tax hikes expected in many jurisdictions as can serve as both a push and a pull factor. they seek to recoup funds invested in COVID-related Public policy is a behaviour-influencing tool. Sometimes support schemes, questions around relocation may the influences are specific, direct and targeted; other once again rise to the fore. A Swiss adviser points times the influence and impact may be unintended out that in Europe, “Portugal, and to a lesser extent or unforeseen. Regardless of the policy motivation, Italy, have grown in popularity”. New tax systems wealthy individuals are able to ‘vote with their feet’ and for HNWIs in both jurisdictions, in tandem with relocate in response to tax and public policy reforms. the lifestyle choices offered in terms of climate, This can be relocation away from a given jurisdiction cuisine and leisure activity, could prove attractive because of unfavourable policy changes, or relocation as the global recession deepens. With lifestyle and to a jurisdiction because of favourable incentives. culture identified by 72% as a dominant relocation determinant, and tax by 64.8% (Graphic 6), The imposition of various forms of wealth tax and high jurisdictions that marry both will likely entice. levels of income taxation have seen French wealth owners seek residency elsewhere over the years despite their homeland’s lifestyle attractions. WORLD OF PRIVATE CLIENTS | JANUARY 2021 14
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK COMPETING CONCERNS | NAVIGATING PUBLIC POLICY AND POLITICAL UNREST | LONGER TERM TRAJECTORY, SHORT TERM DISRUPTION RELOCATION LONGER-TERM TRAJECTORY, SHORT-TERM DISRUPTION GRAPHIC 7: Alongside tax policy-driven decisions, it is clear that WILL ECONOMIC, POLITICAL AND SOCIAL recent socio-political events have had the potential THE VIEW FROM NORTH AMERICA INSTABILITY IN KEY JURISDICTIONS PROMPT to throw relocation priorities into the air, particularly JEFF KANE | Chair of Global Private Client Strategy Group, BDO USA A TREND TOWARDS INDIVIDUALS RELOCATION given the premium placed on safety and stability by (OF ASSETS AND / OR RESIDENCE) OVER private clients. As one investment manager points THE NEXT 12 MONTHS? out, “2008 was about money and financial security” RESPONDENTS CHOSE ONE ANSWER. whereas the COVID-19 pandemic “has been more The world was a very different place when we started this study. However, the profound, prompting questions like ‘are my family situation we have been thrust into on a global level has sharpened the thoughts and I safe?’”. As some semblance of normality of many respondents and perhaps even accelerated their plans. 46% returns, the impact of health and social justice crises While at this time there are still many restrictions on travel between countries, that does not is becoming clearer. necessarily impact the potential for future opportunity and growth. While the ubiquitous nature of the coronavirus means Despite the unfortunate number of COVID-19 cases in the U.S., the country has historically been that relocation destinations have not yet been too very resilient in the long term from a business perspective and we expect it to be able to remain on 32% drastically influenced – “no country is immune to it,” this trajectory. says a European lawyer – the different approaches of leadership figures in both navigating the pandemic There is certainly potential for taxes to increase in order to pay for some of the stimulus enacted and and subsequently bolstering the treasury may provide the changing political landscape will have its impact. However, our clients have continued to preserve wealth owners food for thought. and are, against a backdrop of change and uncertainty, very engaged in planning the future of their family wealth enterprise. 17% In many ways, the core decision remains the same: what do you want and need from your physical base, versus those other things you are happy to travel Social unrest is a more divisive issue and this varies relocation driver, only 4.8% of respondents said that for? Do you fly in and out – rather than relocate – for significantly from country-to-country. Our data shows economic, political and social instability is ‘not at all’ healthcare, golf courses and beaches, for example? that on top of political stability being the dominant prompting a trend towards relocation (Graphic 7). 5% very much so moderately not particularly not at all / no different to previously WORLD OF PRIVATE CLIENTS | JANUARY 2021 15
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK COMPETING CONCERNS | NAVIGATING PUBLIC POLICY AND POLITICAL UNREST | LONGER TERM TRAJECTORY, SHORT TERM DISRUPTION RELOCATION LONGER-TERM TRAJECTORY, SHORT-TERM DISRUPTION The result in some cases is a temporary flight of investment while investors wait to see how events THE VIEW FROM SWITZERLAND “Investment migration has shifted to a unfold, before potentially returning to markets they STEFAN PILLER | Partner & Head of Tax, BDO Zurich more holistic vision that includes know well. The Asia-Pacific region provides examples healthcare and safety.” of this in action. “If you look at the flight of Chinese money, international investment left but is steadily returning; it has moved past ‘wait-and-see’,” says Switzerland demonstrates once again that even in difficult circumstances like COVID-19, the country remains stable and the economy remains strong. The US State Department suffered “months of near- one APAC lawyer, while an asset manager points out paralysis and a long climb from a deep backlog” that “Hong Kong may have lost some of its lustre, With a very competitive tax system and special arrangements (lump-sum taxation) according to the Los Angeles Times, to the extent but the financial system remains strong”. for High Net Worth Individuals, Switzerland remains an appealing relocation option for private that it could prioritise only “life or death” requests. Capital aside, physical relocation from Hong Kong individuals. The recently implemented Swiss corporate tax reform provides new tax planning opportunities for businesses, especially for innovative firms, with our new patent box and A similar story unfolded in the UK, which has seen to the UK, in particular, may increase under a new R&D super deduction. a 172% increase in passport applications from last visa option that will allow holders of British national year, while Baroness Williams revealed in response overseas (BNO) status and their immediate families to a parliamentary written question in July that the to apply for entry visas from January 2021. applications backlog had reached more than 400,000. The figures in Graphic 7 suggest that, as initial Conversely, the Australian Passport Office saw a responses turn into more concrete action plans, 67% reduction in passports issued compared with further relocation activity should be expected. One 2018-2019. August 2020 saw 14,300 citizens depart UK firm, specialising in residency and citizenship Australia, while the number of departing travellers planning, said it saw an almost 50% increase in the in August 2019 was 828,000. In the face of travel number of applications for new nationality during The firm’s chairman was quoted as saying that Meanwhile, passport application backlogs have piled restrictions, many Australians are not seeking to the six months to June 2020. “investment migration has shifted from being about up in many countries during the pandemic, indicating renew their expired or expiring passports, indicating living the life you want in terms of holidays and that individuals are at the very least assessing their that future relocation activity involving Australia is business travel to a more holistic vision that includes options with a view to possible relocation. more likely to be inbound, rather than outbound. healthcare and safety”. WORLD OF PRIVATE CLIENTS | JANUARY 2021 16
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK NEW VALUES LEGACY & RISK | QUESTIONS LINGER OVER ESG & IMPACT | PHILANTHROPY TRANSFORMED? | THE IMPACT ON LEGACY | THE SUCCESSION PLANNING STRUGGLE PRIVATE CLIENT SERVICES FAMILY & GENERATIONAL WEALTH JANUARY 2021
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK NEW VALUES LEGACY & RISK | QUESTIONS LINGER OVER ESG & IMPACT | PHILANTHROPY TRANSFORMED? | THE IMPACT ON LEGACY | THE SUCCESSION PLANNING STRUGGLE FAMILY & GENERATIONAL WEALTH NEW VALUES, LEGACY AND RISK With the economy under strain and social Culturally divergent approaches to wealth have The next generation of wealth owners may not know The media serves as a daily reminder of how quickly justice in the spotlight, social attitudes to always been visible, to greater or lesser degrees, with what an internet-less world looks like. The results are this can go off-kilter if it is not carefully managed. wealth are changing. The next generation is one philanthropy expert observing that, traditionally, varied and numerous but include a greater awareness “You don’t want to be vilified by the press,” says one there has been “an admiration of what is going on elsewhere in also more socially conscious UK lawyer, while a fintech data of wealth creation in the US, the world. and values-driven, so wealth intelligence consultant identifies where wealth is trumpeted more creation must be handled “Millennials have an For the wealthy, this can create “A good reputation can private clients’ top two concerns than in Europe, where things both introspective thoughts as governance and reputational more delicately than ever attitude to wealth are more discreet”. We must take years to build but can that borders on the about their own role in society be lost overnight.” risk. “A good reputation can take before, while environmental, add to this cultural nuance an uncomfortable.” as well as feelings of guilt about years to build but can be lost social and governance acknowledgement that new the wealth gap. “Next generation overnight,” they note. (ESG) considerations form generations today view, and react to, wealth in different ways. guilt draws them to beneficiary- a key pillar of private client led solutions,” says the social impact adviser. “They investment strategies. One social impact adviser describes millennial take an entrepreneurial approach and see wealth as a attitudes to wealth as “bordering on the tool, not an identity.” The traditional bar-bell approach, with philanthropy uncomfortable” and there is increasingly a desire to acting as a counterbalance for wealth creation engage with wealth in a different way. “Next gen This sentiment shift creates challenges for both activities, has evolved. The goal is now to align wants to hold business and previous generations to current and future wealth owners, and impacts wealth creation with the same values that drive the a standard of embedding values into actions,” they everything from investment portfolios and reputation, family’s philanthropy. explain. Authenticity of approach is vital, and the through to legacy and succession planning. next generation wants people to “walk the walk in “The wealthy are conscious of giving back and not In many sectors we are seeing the onset of economic their for-profit decision-making”. recession leading to the exacerbation of trends that just taking – they understand the social importance were pre-existing. Economic ill-health simply serves A huge, standardising force in this generational shift of that,” adds a wealth manager. There is a key to throw these issues into sharper contrast. So, too, is the combined impact of globalisation, technology balance to be struck involving reputation and with wealth. and social media. perception management. WORLD OF PRIVATE CLIENTS | JANUARY 2021 18
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK NEW VALUES LEGACY & RISK | QUESTIONS LINGER OVER ESG & IMPACT | PHILANTHROPY TRANSFORMED? | THE IMPACT ON LEGACY | THE SUCCESSION PLANNING STRUGGLE FAMILY & GENERATIONAL WEALTH QUESTIONS LINGER OVER ESG AND IMPACT GRAPHIC 8: With wealth inequality now a routine part of public Such instances of potential inconsistency have Beyond diversification, investment performance is TO WHAT EXTENT IS RHETORIC AROUND discourse amid economic, health and social crises, prompted initiatives to define disclosure standards also an attracting force. “Many are willing to see a THE IMPORTANCE OF ETHICAL INVESTING the question of whether there is an onus on the (such as the Task Force on Climate Related Financial TYPICALLY MATCHED BY CONCRETE ACTION AND sacrifice in financials for perceived social return,” wealthy to ‘do good’ in the world is a common Disclosures). The surge in popularity of green finance INVESTMENT? RESPONDENTS CHOSE ONE ANSWER. says a social impact adviser. But as the market for one. Philanthropy has been the primary vehicle for has also led to the International Organisation of impact and social investment grows, returns “are at achieving this, but there is increasingly a view that Securities Commissions formulating a framework or near market levels”. to harmonise rules and guidance on disclosing 50% social impact should be more directly tied to wealth As education around this area improves, the creation and preservation itself. sustainability risks. ESG as a focus area is here to stay. movement towards a values-driven existence, where Social impact comes in many forms, and the private However, our data shows that scepticism remains 40% social and financial return are linked to the same set client community is well-placed to deliver maximum among private clients, with 56% agreeing that ESG- of values, will continue apace. impact, given the resources at its disposal and its related action matches rhetoric, while 44% believe a As risk and reward become clearer – and dominance of investment markets. Rocket-boosters gap remains (Graphic 8). performance is better tested over time – investors have been placed behind the ESG movement, with The forward trajectory, though, is undeniable, as will not be able to ignore the opportunity. “It’s a one wealth management professional noting that evidenced by providers continuing to launch and refine great investment option when you look at long-term ESG offerings are now a staple part of the investment ESG funds. “It takes a great deal of effort and money to performance, and does some good at the same time; landscape, rather than a “small tributary off the main launch new funds,” says one banking executive. “Firms that’s a pretty compelling proposition,” says one river”. “It’s like going to a restaurant these days and don’t do it for a laugh or because it’s a passing trend.” investment management professional. seeing vegan options appearing on menus where you Investor appetite may initially have been driven by wouldn’t expect to see them.” next generation attitudes, but there is a growing Climate change and the environment, where the realisation that this is not only a beneficial way visible impact is clearer to see, have been joined by of investing for ‘good’, but also a sensible part of a renewed interest in governance issues, for instance portfolio diversification. “There’s a place in any 4% in the wake of multinational fast-fashion retailers portfolio for sustainable and responsible investing,” 6% being found to fall short of ethical standards around says a corporate administration and family office very much so moderately not particularly not at all working practices despite having positive ESG ratings. solutions specialist. / no different to previously WORLD OF PRIVATE CLIENTS | JANUARY 2021 19
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK NEW VALUES LEGACY & RISK | QUESTIONS LINGER OVER ESG & IMPACT | PHILANTHROPY TRANSFORMED? | THE IMPACT ON LEGACY | THE SUCCESSION PLANNING STRUGGLE FAMILY & GENERATIONAL WEALTH PHILANTHROPY TRANSFORMED? GRAPHIC 9: Alongside moves to better reconcile financial As with transparency, however, philanthropy may However, research from Candid and the Center for HAS COVID-19 HEIGHTENED SOCIAL PRESSURE performance and social benefit through ESG be a double-edged sword. With a spotlight on the Disaster Philanthropy shows around $12 billion ON WEALTHY INDIVIDUALS TO ENGAGE MORE investing, there remains a role for distinct wealth gap, people are both aware of, and angry worth of philanthropic giving in the first half of 2020, IN ETHICAL AND PHILANTHROPIC INVESTMENT philanthropic efforts. Whether through charitable ACTIVITIES THAT DELIVER SOCIAL BENEFIT about, wealth inequality. In some instances, public outstripping donations made for any other disaster giving, establishing foundations, or setting up donor OUTCOMES? RESPONDENTS CHOSE ONE ANSWER. opinion takes over and there can be “a negative on record, so it is happening regardless of any advised funds that integrate with existing wealth perception that the uber-wealthy are dictating perceived ‘pressure’. BDO UK’s recent publication, management plans, wealth owners have a number of policy via philanthropy,” says one philanthropy PrivateView on Philanthropy, takes a closer look at tools through which to pursue philanthropy. Again, consultant. This may leave philanthropists in a “no- philanthropy in times of uncertainty, particularly inter-generational forces come into play. 40% 40% win situation” and is a reminder that while the focus this year. is rightly on outcome and impact, not on optics, a If sceptics previously regarded charitable giving as Reassuringly, and as has been seen with the role may remain for reputation management. a cathartic act, they now see a far more engaged adoption of certain technological solutions mid- approach motivated by not only the theoretical Crises often breed surges in philanthropy and this pandemic, crisis-mode administration and reduced notion of ‘doing good’, but by achieving tangible is evident on a worldwide scale with COVID-19. bureaucracy has kicked in. This reduction in red tape impact. “It’s no longer a once-a-year cheque to one Philanthropy has already seen activity targeted means the lag time between pledge and impact is particular organisation” says one financial planner at helping communities and health systems cope shortened. While some due diligence processes and who has worked in multiple jurisdictions including with the immediate threat of coronavirus, while the governance frameworks will return, or be retrofitted, Switzerland and the UK. “The next generation sector will also play a vital role in mitigating some of this streamlined approach should continue post- is more hands-on, whether through fundraising, the longer-term economic fallout. pandemic. The appetite is there; process must not sitting on boards or being actively involved in the serve as an off-putting factor. Our research shows no clear consensus on COVID-19 businesses themselves.” 12% heightening social pressure on wealthy individuals Next generation interest in philanthropy is to engage in philanthropy, with only 12.4% saying unsurprising. It can be a good method for financial 8% the virus ‘very much’ heightened pressure to give engagement and education, by putting the focus more (Graphic 9). A majority (80%) combined to on people, rather than on money. Philanthropy can say social pressure was ‘moderately’ heightened “bring humanity to wealth” notes one consultant. very much so moderately not particularly not at all (39.6%) or ‘no different to previously’ (40%). / no different to previously WORLD OF PRIVATE CLIENTS | JANUARY 2021 20
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK NEW VALUES LEGACY & RISK | QUESTIONS LINGER OVER ESG & IMPACT | PHILANTHROPY TRANSFORMED? | THE IMPACT ON LEGACY | THE SUCCESSION PLANNING STRUGGLE FAMILY & GENERATIONAL WEALTH THE IMPACT ON LEGACY GRAPHIC 10: The values-driven investment approach as an New values dictate the route forward that the next WHAT FACTORS ARE DRIVING NEW AND CHANGING ATTITUDES TO LEGACY AMONG HNWI FAMILIES? accompaniment to distinct philanthropic giving is generation is forging, and diversification away from RESPONDENTS CHOSE A MAXIMUM OF TWO ANSWERS. a prime example of how the character traits of the the inherited business or asset portfolio is far more next generation tend to lead their approach when it comes to wealth management. common as a result. This is impacting the traditional structure of many family offices. “The current private 100% 18% client structure is siloed. Millennials hate hierarchy; heightening risks to Our research shows this also has implications family reputation (from they ask questions to challenge authority,” says one 50% for legacy and succession planning discussions, increased media and impact investment specialist, who believes this is public scrutiny) with 48% saying that changing (next gen-driven) attitudes to social responsibility and philanthropy are driving new attitudes to legacy among wealthy because “they have seen authorities let them down”. Fundamentally, the markers of success have 25% need to diversify investment 48% 69% 0% portfolios families (Graphic 10). changed. Impact sits alongside, and in some cases amidst changing (next generation) above, profit in the pecking order. Next generation economic attitudes to social Younger generations’ desire to positively impact the uncertainty responsibility and often “see failure as an opportunity to learn, globally world started the departure from status quo legacy philanthropy whereas the traditional private client landscape does 27% thinking focused on accumulating and preserving not tolerate failure,” adds an impact investment wealth, and current socio-economic conditions have consultant. A ‘succeed at all costs’ mentality is no accelerated this trend. longer lauded and celebrated, instead being replaced increasing commercial opportunity in impact Our research shows that, even where next by a willingness to learn through falling short. investing generation is not the driving force for change, Incumbent wealth owners should understand attitudes to legacy are still shifting. Graphic 10 the motivations of the next generation, and indicates that more than two-thirds (69.2%) say acknowledge that passing on wealth may need to be As one family office adviser observes, “even if next this stems from the need to diversify investment done completely and alongside the relinquishment of gen hits the buffers, they will have learnt something portfolios amidst economic uncertainty. strategy oversight, even if this means successors risk along the way”. Another intergenerational trend is that individuality potentially undoing the work of the generation(s) is more frequently triumphing over traditionalism. before them. WORLD OF PRIVATE CLIENTS | JANUARY 2021 21
FOREWORD OUR RESEARCH 2020 AND COVID-19 1. TRANSPARENCY 2. RELOCATION 3. FAMILY & GENERATIONAL WEALTH 4. ADVISER OF THE FUTURE BDO’S OUTLOOK NEW VALUES LEGACY & RISK | QUESTIONS LINGER OVER ESG & IMPACT | PHILANTHROPY TRANSFORMED? | THE IMPACT ON LEGACY | THE SUCCESSION PLANNING STRUGGLE FAMILY & GENERATIONAL WEALTH THE SUCCESSION PLANNING STRUGGLE A vital element of private client considerations, Highest ranked among the factors hindering succession succession planning frequently stalls due to ED VAN DE VIJVER | Senior Manager, Family Business Services & Mediator planning was another issue of intergenerational intergenerational differences or administration specialising in conflict mediation in Family Businesses | BDO Netherlands tension: the reluctance of the wealth owner to anxiety. The reasons for this are complex, and often relinquish control. Any parent-child relationship human and interpersonal in nature. can be a tough one to manage, and wealth can be a complicating factor. “Regular people have kids; Our research reinforces conventional wisdom by From a psychological perspective – and as our research shows – it can often wealthy people have heirs,” says one family office showing that succession planning is a top three be difficult for family members to discuss themes that simultaneously impact specialist. “It’s worth remembering that distinction.” priority for wealth owners for the coming 12 months, business and personal. Restraint and conflict-avoiding behaviour are common. but in spite of this it can still fall down. Family Timing is key and concerns are not unfounded, with dynamics play a crucial role, and disputes can arise Talking about sensitive issues that could lead to conflict risks upsetting the balance, and one consultant acknowledging that wealth has from anywhere – but more often than not, from a unconsciously people steer away from it. However, this can have the opposite effect. Avoiding the the potential to “stymie hunger, kill a part of the failure to communicate and manage expectations. issue means that communication suffers, and most conflicts are founded on the fact that people do soul and distract from education”. Wealth owner People don’t plan to fail, but they fail to plan. not understand each other. desires to avoid impeding the personal development Delaying decision-making is a tempting and easy Education systems rarely teach people to talk about feelings or emotions, and this can provide of the next generation must be balanced with an default option, evidenced by 53.2% of respondents barriers to success among businesses. Those that are embedded in the family’s complexity may find it appreciation that there may never be a ‘perfect identifying ‘lack of time and a tendency to put things difficult to extricate themselves from this tension in order to make sound decisions. moment’ to have difficult conversations around off’ as a common cause for failing to plan sufficiently finance – shown by 47.2% listing ‘reluctance to That’s where an adviser who has intimate knowledge of the family and business, but who ultimately discuss wealth with family members’ as a key failing, (Graphic 11), but in some cases lack of planning itself sits outside the core system, can add real value. Bringing perspective, focus and instilling a systemic creates disputes further down the track. Issues rarely with a further 23.2% pointing to ‘lack of knowledge approach is a task that requires not only technical know-how but, crucially, ‘soft’ social skills.” on how to communicate around succession planning’ resolve themselves and small differences now can become huge ones further down the line. (Graphic 11). WORLD OF PRIVATE CLIENTS | JANUARY 2021 22
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