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Working
together to make
Cornwall safer
Integrated Risk Management Plan
2019-2022
www.cornwall.gov.uk
© Catrina Lombardi 2 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022
Contents
04 Welcome
06 Cornwall profile
09 Cornwall Council Fire Authority
10 Cornwall Fire and Rescue Service
14 Our vision and values
15 How we develop our Integrated Risk Management Plan (IRMP)
17 How we identify and manage risk
21 Our priorities
22 How we deliver our services to meet our priorities
37 Key performance indicators
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 3
Welcome Dynnargh
Welcome to our 2019 - 2022 Integrated Risk Dynnargh dh’agan Towl Dyghtyans Argol
Management Plan which describes how Cornwall Ewngemyskys 2019 – 2022 hag a dheskrif fatel
Fire and Rescue Service will efectively and wra Gonis Tan ha Sawyans Kernow dyghtya yn
eficiently manage risk from fire and other efeythus hag yn efeythadow argol a dan ha
emergencies across Cornwall. The core focus goredhommow erel a-dreus Kernow. An fog
is the activities we undertake to meet our kolonnen yw gwriansow ni dhe omgemeres rag
requirements of the Fire and Rescue Services kollenwel agan gorholedhow yn-dann Reyth
Act 2004 but we work in collaboration across Gonisyow Tan ha Sawyans 2004 mes ni a ober yn
Cornwall to achieve our vision of ‘working kesoberyans a-dreus Kernow dhe gollenwel agan
together to make Cornwall safer’, so we have ragwel a 'oberi warbarth dhe wul Kernow salwa',
included website links throughout this document ytho ni re sysnas ynno kevrennow gwiasva dres
to provide access to additional information. an skrifen ma rag provia hedhas dhe gedhlow
keworansel.
Paul Walker
Chief Fire Oficer
This document explains our priorities, the An skrifen ma a dhispleg agan ragwiryow, an
services we deliver and how we use our gonisyow a dhelivryn, fatel on ni arayys ha
resources to reduce or eliminate risk within fatel dhevnydhyn agan asnodhow rag lehe po
our unique, challenging geographic and defendya argol y’gan profil argol doroniethel
demographic risk profile. How we measure and ha demografek chalenjus hag unnik. Deskrifys
improve our performance alongside outline yw fatel vusuryn ha gwellhe agan gwrythyans
future plans to shape our services is described. kefrys ha towlow devedhek linennys rag shapya
Understanding the dynamic nature of our agan gonisyow. Gans pymp milvil a vysytyoryon
risk profile with five million annual visitors to dhe Gernow pub bledhen, yth yw alhwedhel
Cornwall and the impact of Cornwall’s economic dh'agan sewena y konvedhyn gnas dhynamek
and housing growth ambitions will be key to our a'gan profil argol, ha strekys a ughelhwansow
success. rag tevyans Kernow yn hy erbysiedh ha treven.
Sue James
Cornwall Council Portfolio
Holder for Environment
and Public Protection
4 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022
I welcome Cornwall Fire and Rescue Service My a dhynnergh Towl Dyghtyans Argol Kowalhes
(CFRS) 2019-2022 Integrated Risk Management 2019-2022 GTS Kernow (Gonis Tan ha Sawyans)
Plan with the continued focus of “Working gans an fog parhus Kesoberi dhe wul Salwa
together to make Cornwall safer” and I look Kernow ha my a vir war-rag dhe dhrehevel war
forward to building on our existing innovative agan restransow nowythyansek kesoberek
collaborative arrangements. Working in a-lemmyn. Ha ni owth oberi yn Keskowethyans
partnership to monitor our performance, dhe worwolya agan performyans, displegya
developing new areas of work and targeting lownow nowydh ha kostenna agan asnodhow,
our resources, we will continue to deliver y hwren ni pesya delivra sewyansow sawder
positive community safety outcomes to kemenethek posedhek dhe drigoryon, negysyow
residents, businesses and visitors to Cornwall, ha vysytyoryon dhe Gernow kefrys ha delivra
as well as deliver safe, resilient and connected kemenethow salow, gwedhyn ha junys. Awos my
communities. As I am leading nationally for dhe ledya yn kenedhlek Desedhegoryon Greslu
Police and Crime Commissioners on road safety, ha Galweyth war sawder fordhow, kesoberi dhe
working together to make Cornwall’s roads safer wul salwa fordhow Kernow ha lehe an niver a dus
and reducing the number of people killed or yw ledhys po shyndys yn sad war agan fordhow a
seriously injured on our roads remains a priority bes dhe vos ragwir ragov.
for me.
Alison Hernandez
Police and Crime
Commissioner for Devon
and Cornwall
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 5
Cornwall profile
Cornwall profile
4.7
million
40% of residents live in rural
towns and villages
visitors annually
Age profile by 2025 Resident population over
Aged 75 - 84 increase by 47%
560,000
29%
Aged 85+ increase by 36%
male: 49% (270,000)
female: 51% (289,000)
People
predicted increase of
lone households in
South West by 2041
21 %
residents
96% of our residents are white British, have long-term limiting
1.8% non-white, 2.5% white non-British, illness compared to 18%
0.8% mixed, 0.6% Asian, 0.1% black and nationally
0.2% other ethnic group [2011 census].
23,500 residents born outside the UK and
2,100 people do not speak English as their
1 in 4
residents aged
main language. 65 or older
Census figures predict by
2031 increase in number
46, 0 0 0
of homes will grow and
by between 70, 0 0 0
46,000 non domestic premises including:
10,000 Retail premises
8,300 Hotels, motels, guest houses
Households
5,600 Industrial premises
2,800 Ofices Cornwall Local Plan
2,550 2010 - 2030 Target
Businesses additional beds for
older persons care
by 2030
100
Equivalent to nearly
House price to
Set to increase over coming
earnings ratio
9:1
years by around 704,000m2
minimum of 52,500 homes
of floor space full size
football pitches by 2030 at an average rate
of about 2,625 per year
These are the things we need to consider when looking at how
6 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022
2006 - 2016
14.3%
increase in vehicles registered (2016 total 382,100)
4,616
miles of roads
August 2016 trafic volume
Place
24% higher than average
96
miles
and 57% higher than January of trunk
roads Cornwall
1375m2
674
337
miles of
miles of
coastline
principal roads
44% of households are 'just
about managing' with total
earnings below £20,000
Poverty
Average house price
£258k 14%
of homes in
fuel
Predicted rise in
child poverty
poverty nationally by 2020
3,500 Latchbrook South
within the top
Treneere
(Penzance)
additional extra care
89% least
deprived
within the 2%
most deprived
42%
housing units by 2025 in England in England of homes not
(to help people to live connected to the
independently in their Cornwall has areas of both visible wealth mains gas
own homes) as well as visible and hidden poverty
we deliver our services
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 7
The national picture
Responsibility for fire and rescue services in England sits with the Home Ofice. There are
many changes and reforms to fire and rescue service policy which is being implemented
which fit into three key themes:
• eficiency and collaboration – we have a statutory duty to collaborate with other
emergency services in the Policing and Crime Act 2017, to include co-response,
co-location, joint /national procurement
• accountability and transparency – including the introduction of Her Majesty’s
Inspectorate of Constabularies and Fire & Rescues Services (HMICFRS)
• workforce reform – flexible duty systems, apprenticeships, diverse workforce,
attracting and retaining staf, professional leadership, talent pipeline, service
culture and staf engagement, national professional standards
HMICFRS independently assesses the efectiveness and eficiency of police forces and
fire and rescue services, providing information which allows the public to compare the
performance of their fire and rescue service against others and used to drive improvements
in the services they provide to the public. The HMICFRS inspect fire and rescue services
regularly and report on eficiency, efectiveness and people – in line with the areas of
reform.
The changes will influence our future and we will need to ensure we consider the reforms
and how we can play our part in fulfilling the government's commitment to deliver greater
joint working between public services.
8 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022
Cornwall Council
Fire Authority
The Fire Authority comprises of 123 elected provide the Committee with an Annual Statement
Cornwall Councillors, overseeing the policy and of Assurance, for each year covered by the IRMP,
delivery of our fire and rescue services. We have which is a backward looking document aimed
a Cabinet Member (Portfolio Holder) and part of at providing assurance that we are delivering an
the portfolio responsibilities relate to the fire and eficient, efective and value for money service
rescue service. and are working within the financial parameters
set out in the Medium Term Financial Plan. The
Scrutiny of our Integrated Risk Management Plan
requirements for assurance are set out in Fire and
(IRMP) is provided through Neighbourhoods
Rescue National Framework for England.
Overview and Scrutiny Committee who hold us
to account on behalf of the Fire Authority. We
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 9
Cornwall Fire and
Rescue Service
Cornwall Fire and Rescue Service (CFRS) is part of
Cornwall Council and sits within the Resilient Cornwall
Service of the Council. Resilient Cornwall also includes
Community Safety, Resilience and Emergency
Management, and Localism. We use the breadth of skills,
experience and resources across Resilient Cornwall to
help make Cornwall safer, ensuring the health, safety and
wellbeing of people, places and the environment, as well
as responding to fires and other emergencies.
There are a number of plans we work to. These and how they are linked is shown below
Cornwall Council Business Plan
Resilient Cornwall Service Plan
Safer Goods and
IRMP Cornwall Localism
Services Strategy
Partnership plan
plan
10 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022We cover the 13th largest geographic area of all responding at night. Uniquely, Newquay
fire authorities in England but have one of the Community Fire Station is seasonally crewed,
lowest population densities. In Cornwall there are moving from a day crewed system throughout
1.5 firefighters per 1,000 hectares in comparison the majority of the year to a 24-hour crewed
to the England average which is 2.4 firefighters station during the months of July, August
per 1,000 hectares. In more urban areas this and September. We have 24 community fire
figure is as a high as 15 firefighters per 1,000 stations stafed solely by on- call firefighters.
hectares. Approximately 70% of our firefighters are on call
with the remaining 30% employed as wholetime
We have 31 community fire stations across
firefighters.
Cornwall stafed by a range of crewing models to
efectively manage and respond to emergencies Our Critical Control Centre handles 999 calls 24
and local risks. Two fire stations operate as hours 365 days a year, manages out of hours’
24-hour wholetime shif with additional on call calls for some critical council departments and
firefighters. Five stations are stafed as day monitors CCTV for a number of town and parish
crewed by wholetime firefighters between the councils, all providing an eficient approach to
hours of 7am and 7pm with on call firefighters working together to make Cornwall safer.
126
wholetime
firefighters
30
oficers and operational
Bude
managers
27
Delabole Launceston
Padstow
specialist oficers* Wadebridge Callington
10
St Columb Bodmin
Newquay Liskeard
St Dennis Lostwithiel Saltash
Perranporth
tri-service St Austell Looe Torpoint
Fowey
safety oficers Polruan
Truro Mevagissey
428
St Ives Tolvaddon
Hayle St. Mawes
St Just Helston Falmouth
on-call Penzance
St. Keverne
firefighters** Mullion
Key
17 Service Headquarters
86
Including Critical Control Centre, Training, Engineering Workshops and Stores, Service Support,
Emergency Management, Prevention, Protection, Road Safety and Community Safety Team.
Wholetime Day Sta˜ed Station
critical control Wholetime Shift Station
centre staf On-Call Station
non-uniformed Drug, Alcohol and Domestic Abuse Services
staf Service Delivery Admin - for community safety information
Emergency Services Community Station
*e.g. training instructors and fire safety oficers
** fluctuates throughout the year due to retention and recruitment
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 11We have a dedicated team of staf to undertake watches to develop and deliver local projects
fire and road safety awareness, other community aligned to the risks in their station areas.
safety initiatives and support our 18 wholetime
Our budget
2019-2020 2020-2021 2021-2022
Prevention, Protection, Response £11,633 £11,844 £12,078
Service Development and Improvement £5,913 £5,663 £5,631
Community Safety and Localism £4,752 £4,772 £4,806
Resilient Cornwall net revenue budget £22,298 £22,279 £22,515
The budget figures above include saving
£0.553 £0.486 £0.492
targets of
Resilient Cornwall has a budget of £22.3 million The financial parameters we work within are set
for 2019-2020 which represents approximately out in the Council’s Medium Term Financial Plan
£3 out of every £100 the Council receives to fund which outlines our overall budget and identifies
the gross budget. From the £22.3 million, £11.6 any savings we are required to make over the
million is the operational part of the budget coming years. The budget for the three years of
used to fulfil our statutory function of delivering this IRMP is set out above and over the lifetime
our IRMP through prevention, protection and of this IRMP (2019-2022) we are required to find
response activities. £5.9 million pays for the £1.5 million in savings. We have action plans in
upkeep and running of our buildings, including place for delivering the savings by looking at cost
our community fire stations. It pays for our recovery and eficiencies, including staf contracts
engineering workshops, where our equipment and structure whilst maintaining focus on the
and vehicles are tested, repaired and maintained priorities and ensuring our resources are aligned to
as well as training and development to ensure community risk and the demands on our service.
all operational staf are appropriately trained to
The response part of the budget is profiled on the
maintain their competency in firefighting and
basis of previous years’ incidents and predicted
rescue skills and techniques. It also supports
future demand for response activity, however
our policy development and service business
due to the unpredictable nature of response, and
activities. £4.7 million pays our Critical Control
an increase in some types of incidents, demand
Centre, community safety, resilience and
at times may be greater than the profiled
emergency management and localism functions
budget for that period. If this happens, we try to
to provide the broader Resilient Cornwall services
balance the overall budget, for example drawing
which you can find out more about at
on savings made elsewhere across the wider
www.cornwall.gov.uk/fire.
Resilient Cornwall service. If we are unable to
We recover some costs through Phoenix Services, manage this in service we look to the Council to
which is our external service and training support us in balancing the budget.
provider working across Cornwall to deliver high
quality solutions including first aid, fire safety
and driver training.
12 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022As a result of the capital programme we now have
Capital budget eight Vauxhall Grandland X vehicles operational
as tactical oficer response cars. These vehicles
We have a one-of capital budget of £27 million were chosen as they ofered significant savings
which funds a 15-year planned programme to over the lifetime of the vehicle as well as having
replace ageing vehicles, equipment and IT with the best features to cope with icy and snowy
more up-to-date ones aligned to modern-day conditions, flooding and muddy farm lanes,
risks and maximising new technologies. which can make it dificult for an oficer to reach
For example we are replacing some of our large an incident.
‘type b’ fire engines with equally capable, but We will continue to assess, procure, renew and
smaller, lighter ‘light rescue pumps’, which are replace our vehicles and equipment to meet
more environmentally friendly than the current current and future operational needs, user
12 and 14 tonne appliances. These vehicles requirements and the needs of the communities
not only have reduced fuel emissions, but will we serve. The programme will ensure that our
give us better access to the 24% of rural roads capability and efectiveness is aligned to our risk
in Cornwall which are less than 5 metres wide. reduction activities. Over the three years of this
We have already introduced a new frontline IRMP we will have 15 new 12 tonne appliances,
appliance for Fowey Community Fire Station, a new line rescue vehicle, improved crash
with a narrower 12 tonne chassis, which is rescue hydraulic equipment and new personal
tailored to the local risk profile. protective equipment for firefighters, such as
We recently took delivery of a new replacement helmets, boots, tunics, gloves and high visibility
fire boat which is used for prevention activities as rescue jackets.
well as an operational emergency fire and rescue The profiled budget for the capital programme
marine response to the 100+ house boats in and for 2019-2022 is provided below.
around the Falmouth, Penryn and Helford River
areas.
2019/2020 (year 4) 2020/2021 (year 5) 2021/2022 (year 6)
£8,488,400 £2,728,400 £994,000
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 13Our vision and values
Our vision - Working together
to make Cornwall safer
Our values
We have a strong professional culture and a achieve our priorities and guide our professional
set of core values that we believe in, that are behaviours, all of which are managed through our
important to us and that we work to. We use performance management framework.
them every day to influence how we work to
Service to our community by: Our people by practicing and
• Working with all groups to reduce risk promoting:
• Treating everyone fairly and with respect • Fairness and respect
• Being answerable to those we serve • Recognition of merit
• Striving for excellence in all we do • Honesty, integrity and mutual trust
We aim to make Cornwall the safest place in • Personal development
which to live, work and visit • Co-operative and inclusive working
The people that work for our service are
our greatest assets
Diversity in the service and the Improvement at all levels
community by: of the service by:
• Treating everyone fairly and with respect • Accepting responsibility for our
• Providing varying solutions for diferent performance
needs and expectations • Being open-minded
• Promoting equal opportunities in • Considering criticism thoughtfully
employment and progression within • Learning from our experience
•
the service
Challenging prejudice and discrimination
• Consulting others
Making sure that Cornwall is the safest place to
We must make sure we meet the needs live, work and visit means responding to new
of our increasingly multicultural and challenges and adapting the way we work
diverse community
14 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022How we develop
our Integrated Risk
Management Plan (IRMP)
Our IRMP reflects the requirements set out in the how we deliver our services. The steps we take
Fire and Rescue National Framework for England are shown in the diagram below.
2018.
To embed our IRMP the activities are cascaded
An IRMP identifies and assesses all foreseeable through team plans and form the basis of
fire and rescue related risks and sets out how individual performance and goals. Performance
we plan to mitigate these risks. Integrated risk is monitored and reported regularly at team and
management planning is designed to give fire and service levels, through our wider governance
rescue services the flexibility to use resources structure and informs our Annual Assurance
in the most efective way to save lives, improve Statement, which outlines how well we have
public safety and reduce emergency incidents. performed at the end of each year of the plan.
We undertake a strategic assessment of our Our people are at the heart of what we do. The
risks, which forms part of our risk based evidence health, safety and wellbeing of our staf, equality,
profile (RBEP) this drives our evidence-led diversity and inclusion and safeguarding, are at
decision making, and underpins our IRMP. We the centre of everything we do and are integral
consult with the public, partners, our staf and to our approach to developing and delivering our
elected members, to inform our priorities and IRMP.
Risk based
evidence profile
Annual
Assurance
Consultation
statement
Health, safety and wellbeing
Community engagement,
equality and diversity
Performance
monitoring Safeguarding
IRMP
Individual
performance
and goals Team plans
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 15Health, Safety and Wellbeing Our specific equality objectives sit across our
priorities demonstrating this is integral to the
Maintaining safe, healthy, fit and well people
delivery of our service, and we are undertaking
is key to ensuring we can provide an eficient
specific activities aligned to these objectives,
and efective service. We are certified to the
which are indicated in the How we deliver our
international standard for health, safety and
services to meet our priorities section on page 21.
wellbeing, BS OHSAS 18001 and aim to move to
the ISO 45001 occupational health and safety
management system, taking our service to a Safeguarding
higher level of health, safety and wellbeing. We actively work with and improve the lives of
vulnerable residents within our communities
Community Engagement, Equality and through our safeguarding work. All employees
Diversity receive training and know what signs should
alert them to making a safeguarding referral.
We work to ensure our people fully understand We have safeguarding advocates within the
how our core values link to their role. All our service to provide additional support if required
employees understand equality and diversity and to provide advice on more complex referral
and we aim to maintain a culture which is open, cases. This is underpinned by the service having
honest and inclusive, where people can be the representation at a range of safeguarding groups
best they can be, where change and challenge and boards to provide a joined up approach
is welcomed and where we understand how across Cornwall.
to accept and include everyone's diferences
to make us a stronger team through being
celebrated for being ourselves.
16 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022How we identify and
manage risk
Identifying risks Due to the rural nature of Cornwall and dispersed
nature of our population we have community fire
To help us keep Cornwall safe we need to stations located in key areas across Cornwall.
understand the risks to people, property and the When responding to emergency calls we mobilise
environment. Risks are constantly changing and a minimum crew of five firefighters (both whole
we need to make sure that we have the most up time and on-call), to ensure safe systems of
to date information available to us. working. Other fire and rescue services operate
We have a number of ways of identifying and safe systems of work with fewer people, but we
assessing all the foreseeable fire and rescue have made this decision based on our unique
related risks, which are outlined in the diagram geography and risk. We are in a unique position of
on page 18. The key document that pulls all of having just one bordering fire and rescue service
these risks together is our risk based evidence (Devon and Somerset) to provide additional
profile (RBEP), which outlines current risks and support for larger scale incidents.
future challenges associated with our unique We are one of only a few fire services in England
geography as a peninsular, surrounded on to crew our fire engines with a competent crew
three sides by water. It highlights the make-up of five. Although this can mean our turnout and/
of our population and how they live, such as or response time is slightly extended as a crew
age, health, housing and deprivation and any of five firefighters is required to respond instead
predicted future changes which may afect what of three or four, it does mean the first response
services we need to deliver. It also includes some is immediately efective on arrival and can
of the national risks we need to consider. The safely manage and deploy resources to save life,
RBEP includes analysis of our incident data from property and the environment in the immediate
across Cornwall from the last five years to help stages of an emergency incident.
us understand changes over time and identify
During periods of the year when the population
any trends to help us understand the demands
and potential risk increases in Newquay, we
placed on our people and equipment and what
implement our Newquay 24 crewing model and
resources we might need now and in the future.
staf Newquay Community Fire Station 24 hours
a day. We have also increased cover at Liskeard
Managing risks where we are piloting an alternative day crewing
system focusing on protection and prevention
Understanding the breadth of the risks and activities in the weekdays which is a model that
undertaking detailed analysis, helps us identify could be transferrable to other towns dependant
the highest risks to our communities and these on risk profiling.
drive the priorities set out in our IRMP.
Having identified these risks we are able to
make decisions about how best to manage our
service to ensure we are doing everything we
can, with our available resources, to prevent
and protect vulnerable people, properties and
the environment and to ensure an efective and
eficient response to 999 emergency calls.
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 17Integrated Risk
Prevent
Incidents
Prevention tool
prioritises households at risk of fire
Trend and fit
Management Plan for Home Fire Safety Checks and
Living Safe and Well visits
Casualties Initiatives and campaigns
Focus papers
Prioritisation
Community vulnerability Protect
matrix
Protection tool
identifies service prioritises businesses at risk of fire
Reputational impact priorities for inspection programme
Initiatives and campaigns
Community profile Focus papers
Response and People
National and local risk Risk Based Station risk profiles
Evidence communicate:
Operational risk Profile o incident numbers
strategic risk o service profile and priorities
assessment o Cornwall profile
Academic research Operational asset review
Operational rota review
Other analytical support
National and local policy
Focus papers
Service plans
Benchmarking Team plans
Resourcing
Performance indicators
Time spent calculator Analytical requests from:
understands o media
context for o Members
Firefighters deployed service costs o other services
o other agencies
Vehicles deployed o Freedom of Information requests
We develop a number of products and tools Each of our community fire stations also has
which help us understand where to target its own station risk profile, which outlines the
prevention, protection and response activities, specific information relating to the communities
as shown in the diagram above. For example around that station area. Crews use this
our prevention tool provides details of the most to develop and target bespoke prevention
vulnerable individuals in our communities and initiatives, delivered by station staf and aimed
where to target home fire safety checks and living at improving safety and reducing local risks, for
safe and well visits. We develop a protection the people and places outside of a 10 minute
tool which help prioritise the businesses response from their station, as well as vulnerable
most at risk of a fire and ensures we have an individuals and communities anywhere in their
inspection programme aligned to these risks. station ground area.
We also consider the demands being placed on
our people and equipment so we can plan our Collaboration
resources according to any trends or changes in CFRS is an active member of the South West
the types of incidents we attend. We also use this Emergency Services Collaboration (SWESC).
information to support our capital replacement We know local relationships are key to how our
programme, ensuring we procure and replace emergency services operate in Cornwall and this
equipment and vehicles according to risk. collaboration provides a mechanism to discuss,
agree and develop the strategic and tactical
operations at a local level, to improve community
outcomes.
18 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022SWESC is a collaboration of police, fire, We also have a local Fire and Police Board for
ambulance, RNLI and coastguard from across the Cornwall and Devon; this has proved to be very
south west region. The aim of the collaboration is productive in establishing wider relationships
to seek to work together in a more eficient and and progressing actions which are more bespoke
efective way to achieve a better service for the to the local needs of the services specifically
most vulnerable people in our communities. within Cornwall and Devon.
Our Local Emergency Service Board has
South West Emergency Service introduced more eficient and efective
Collaboration has achieved more efective working through:
working across our organisations, this
includes: • Joint working between fire and
police services to undertake
• We attend collapsed behind closed data analysis on arson to inform
doors – assisting ambulance service reduction strategies
• Our crews involvement with missing • Joint business safety and prevention
persons – assisting the police service campaigns
• Sharing of information and data • Joint identification of vulnerable
protocols people with police and fire service
• Supporting the Ofice of Data jointly reviewing cases and
Analytics in the creation of mobile developing community intervention
phone apps for road safety plans
• Drones – we are driving the use • Building local relationships and
of the police drones which are sharing knowledge between police
available to us from Plymouth inspectors and fire service watch
managers
• Joint training and leadership
collaboration events
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 19We have a statutory duty to consider how we The role supports our service to target the most
can collaborate with our emergency service rurally isolated areas and has now expanded
colleagues to make the best use of available across Cornwall. Our TSSOs work in and around
resources. As a rural fire service, we have Hayle, Liskeard, Bude, Fowey/Polruan, Hayle,
benefited from the relationships we have built Looe, Lostwithiel, Perranporth, St Dennis, St Ives
locally with our blue light partners to work and St Just.
together to make Cornwall safer. We will continue
For over 25 years we have provided a co-
to work efectively with our blue light partners
responder service to our most isolated rural
to help and support the most vulnerable people
communities, supporting the ambulance service.
within our communities.
This is undertaken by on-call firefighters from six
One of our key successes has been the community stations serving the communities of
development of the UKs first dedicated Tri- St. Keverne, St. Ives, Mullion, St. Mawes, Helston
Service Safety Oficer (TSSO) role with Devon and and Polruan. These people assist the local
Cornwall Police (DCP) and South West Ambulance community and ambulance service by providing
Service Foundation Trust (SWASFT), combining enhanced medical care until the arrival of an
duties from across all three services. ambulance.
Co-responder incidents five year data
2013/14 2014/15 2015/16 2016/17 2017/18
Co-responder
incidents 636 631 949 818 1305
We have seen an increase in the number partnership and together with Trading Standards
of incidents we attend as a result of our and local businesses we also look at what we can
collaborative work. For example our co- do to minimise the issues, for example, ensuring
responder activities outlined above, and the commercial waste is stored appropriately to
work we do to support other agencies, such as reduce the opportunity for arson-related activity
the police and ambulance service with entry/exit and therefore the risk of fire.
of people from homes and other premises.
Cornwall has a strong One Public Estate
We are a statutory partner of Safer Cornwall, programme delivering eficiencies through
Cornwall’s Community Safety Partnership, co-location in shared facilities, and this led to
of public, voluntary, community and private the successful pilot of an Emergency Services
organisations who come together to make Community Station located at Hayle, where
Cornwall’s communities safer, from the sharing police, fire and ambulance services have
of information to delivering joined up prevention successfully co-located in a purpose built facility.
activities. For example through the Safer
We have an ongoing programme of work to
Towns initiative we have links to issues such as
explore and develop opportunities to further
anti-social behavior, street drinking and rough
share some of our community fire stations with
sleeping, which can lead to an increased risk of
police and ambulance colleagues.
fire and other safety issues. Working across the
20 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022Our priorities Cornwall safer. We focus our resources on
these areas and use them to develop and deliver
Taking into account the risks we have identified the activities set out in this IRMP, which we
we have developed a set of priorities, which are review every year to ensure we are considering
the things we think are most important to helping anything that may have changed in that time. Our
us achieve our vision of working together to make priorities are:
Prevent
To improve the health, safety and wellbeing of the people and communities
most at risk.
Protect
To protect businesses, people, the local economy and environment from fire
and wider community related risks.
Respond
To deliver an efective and eficient emergency response and recovery
service both locally and to support national requirements.
People
To ensure our workforce is professional, resilient, skilled, flexible and diverse.
Working in a place that is safe, healthy and inclusive, where people feel
valued for their contribution and role model our core values.
Perform
To ensure we have the right systems, equipment, vehicles and information
to deliver value for money services efectively and eficiently and which are
appropriately governed and assured.
We undertake daily activities, as well as specific
projects which will deliver the priorities and use
key performance indicators to measure how
we are progressing. Progress and performance
is reported through a structure of meetings for
oficers and elected members who hold the
service to account for our performance against
our IRMP priorities.
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 21How we deliver our
services to meet our
priorities
Prevent Consultation: You said…
To improve the health, safety
and wellbeing of the people and 91.4% said we should continue to target
communities most at risk. prevention activity outside our 10-minute
response time
Our evidence tells us that our highest local
community risks are around fire safety and road
trafic collisions.
Therefore we will:
Fire safety
Aim to reduce the number and impact of
In Cornwall last year there were 312 fires in identified risks, lead positive change in people’s
homes which represents an average of five behaviour to improve their safety and work
accidental fires occurring in homes in Cornwall together with our partners to identify and
every week. Sadly a small proportion of these support the most vulnerable people in our
fires result in loss of life or serious injury. Regional communities, by:
and local research tells us there are a number
of common factors which place someone at • Target prevention activities for vulnerable
greatest risk of dying in a fire, these are: people living over 10 minutes outside of
where our community fire stations are
• Smoking located
• living alone • Undertaking home fire safety checks
• Poor housekeeping (HFSC) and moving towards delivering
• Limited mobility living safe and well visits; tailoring the
visits to an individual’s needs, relating
• Mental illness to their health and lifestyle choices,
• Medication including illegal drugs supporting independent living. We aim
to target 40% of these in areas located
• Alcohol over 10 minutes from our community fire
• Older people stations
• Prescribed and illicit drugs • Continue working with partner agencies
including residential social landlords,
• Mobility Age UK Cornwall, Alzheimer’s Society and
We also know from our risk based evidence Disability Cornwall to undertake HFSC on
profile, our service covers a very rural area with our behalf
approximately 40% of our population living in
rural towns and villages.
22 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022• Improve how we evaluate and share • Work as part of the road safety peninsular
these successes for future learning and partnership, sharing our learning across
improvement for use across the service education, enforcement, engineering and
through our initiative and evaluation emergency responses
group
• Work with partners to deliver the 2019-
• Carry out our campaign work which is 2022 Cornwall Road Safety Casualty
aligned to the Home Ofice and National Reduction Strategy which centres on
Fire Chiefs Council (NFCC) calendars and targeted engineering, education and
national campaigns; we will continue enforcement road safety activities
to engage with the NFCC Prevention
Committee, designing initiatives to tackle
• Work towards reducing the number of
people killed or seriously injured in road
social issues and lead to safer, healthier
trafic collisions
and more resilient communities
• Deliver road safety advice and education,
such as Learn2Live targeting high risk
Project – Building Volunteer Capacity - year 1 behaviours and communities, as outlined
(2019-2020) in the local Casualty Reduction Strategy
We will explore closer working with the
voluntary sector to help build our volunteer
• Work with local communities to inform
local road safety schemes; supported
capacity to deliver prevention activities by our Tri-Service Safety Oficer and our
in rural communities, located beyond collaboration with community safety and
10-minutes of our community fire stations. localism teams
Other prevention activity
Road safety While fires in the home and road trafic collisions
In 2017, 26 people died and 269 were seriously remain our top prevention priorities, the risk
injured on our roads and on average 23 collisions to our communities includes water-related
involving an injury happen each week. We work incidents, for example drowning, carbon
as part of the road safety peninsular partnership monoxide poisoning and risks from arson and
and take the lead on education and awareness. deliberate fire setting.
We will: Thankfully death or serious injury from carbon
• Support our Phoenix Services to deliver monoxide poisoning is uncommon in Cornwall;
we have had no deaths and seven serious injuries
courses, for example community based
intervention courses, driver awareness
courses
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 23in the last three years, although tragically, four • Work locally with our Coastsafe partnership
people died of carbon monoxide poisoning and nationally with the NFCC to support the
in 2012/13 which reflects the impact if it does UK drowning prevention strategy
happen.
• Continue delivering awareness and
Climate change experts suggest there is education to reduce the risk associated
increasing evidence of an increase in wildfires with our coastline, for example suicide,
and flooding as a result of global warming. We drowning and injury prevention
continue to monitor these incidents locally for
signs of any increasing trends and undertake
• Further develop our CCTV and mobile
cameras as a key tool in risk management
relevant local prevention activities.
such as arson detection and fire
Drowning is one of the UK's leading causes of monitoring within communities
accidental death. Each year more than 300 people
drown while many more people are lef with Project – Detailed understanding arson -
life changing injuries in water related incidents. behaviour and prevention
In 2017 there were 19 coast-related deaths in
Gather and analyse national and local data
Cornwall.
to identify the motivations and behaviours
There has been a rise in the number of deliberate for deliberate fire setting and identify the
fires in Cornwall over the past year mainly due to appropriate intervention and evaluate its
an increase in fires started deliberately in road efectiveness.
vehicles and dwellings. Despite the increase
the rate of deliberate fires in road vehicles are Working together to make Cornwall safer we will
some of the lowest in the country. Over the last also focus on:
five years there have been two deaths and 23
casualties caused by deliberate fires in Cornwall. • Deliver the wider community safety
activities, as strategic partner of Safer
We will: Cornwall, as outlined in the 2019-2022
• Continue to raise awareness to reduce the Safer Cornwall Partnership Plan
risk of carbon monoxide poisoning • Raising awareness of modern slavery
• Provide more flexibility to our crews on • Improving awareness of counterterrorism
our community fires stations to design and
carry out their bespoke initiatives aimed at • Increasing the confidence around
targeting local risks for example BBQ and reporting domestic abuse and the
beach safety support ofered to those with protected
characteristics (links to Cornwall’s shared
equality objectives)
24 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022• Target fire safety advice to high risk
Protect businesses
To protect businesses, people, • Work with premises owners to review
the local economy and national guidelines to reduce automatic
environment from fire and wider false alarms
community related risks.
• Ensure fire safety audits are routinely
quality assured, as outlined in the quality
We have a risk based inspection programme assurance framework
which highlights high risk non domestic
properties which we identify from our risk based Project – Business fire safety - year 1
evidence profile. We define high risk as: (2019-2020)
• Premises that provide sleeping Explore opportunities for increasing
accommodation where people would find capacity to deliver fire safety audits in rural
escape in an emergency dificult due to a areas located over 10 minutes from our
lack of mobility and/or a lack of familiarity community fire stations.
with the building layout - includes
hospitals, residential care homes, hotels/
B&Bs and hostel
• Premises that have had a fire and we have Consultation: You said…
attended
• Premises where we have received a complaint Common responses to the question of
what activities we should undertake to
or concern from a member of the public
best support communities to protect
We work in collaboration to support local themselves against flooding and to recover
businesses in understanding and meeting fire more quickly:
safety regulations, such as the Primary Authority
• Raise awareness
and Better Business for All schemes. Working with
businesses and supporting the economy is key to • Engage with us and help understand
our programme of work, however where non- what to do
compliance with fire safety continues, we will take • Develop initiatives
enforcement action in line with our statutory duty. • Resilience plans
We will: • Town plans
• Expand the Primary Authority (Better • Local risk plans
Business for All) business regulatory • Group meetings to discuss weather-
service and explore further opportunities related preparedness, response and
for joint enforcement recovery
• Undertake our risk based inspection
programme
• Support assisted prosecutions, where we We will:
work with other agencies to eficiently
prosecute using the most appropriate
• Work with our localism colleagues to
improve community resilience, response
powers available and recovery in the event of flooding or
• Work with Care Quality Commission (CQC) weather-related incidents
and Phoenix Services to identify how fire
safety in residential care homes could be
• Maintain and develop business continuity
and recovery plans in line with Local
improved, for example by developing fire Resilience Forum outcomes
warden and evacuation training for staf
aligned to risk • Test community emergency plans and
gather learning from where these have
been used efectively
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 25Cornwall has one high rise building where people We want to continue to increase our
live; we have worked with Ocean Housing to understanding of fire following national
install a sprinkler system to reduce the risk incidents, such as Grenfell Tower, and our local
to residents should a fire occur. We are also knowledge following a fire. This will enable
working with other housing providers to ensure us to identify and implement changes and
appropriate safety measures and evacuation improvements in fire safety in buildings.
plans are in place for other multiple occupancy
We will:
premises.
We have secured the UK’s first agreement
• Undertake our responsibilities under the
joint competent authority, as outlined in
to install sprinkler systems in all newly built
the Hackett review following the Grenfell
Council owned properties in Cornwall. This has
Tower fire
been achieved as a result of our close working
relationship with Cornwall Council’s Housing • Review and implement the changes in
service and with the support and drive of our national regulations or guidance aligned
elected members. But, we want to go further, to fire safety in buildings for example
we will: changes in planning regulations
• Lobby Government, through the Council’s • Implement ISO 17020 and UKAS
New Frontiers devolution programme, to accreditation for fire investigations
seek building exemptions to ensure all
future new build properties in Cornwall
• Review our Critical Control Centre
processes to ensure information is shared
will have sprinkler systems installed and safeguarding referrals are made where
• Identify opportunities to further develop appropriate
use of sprinklers in homes in Cornwall,
including private sector housing and
• Use CCTV monitoring capabilities to
support fire investigations
homes managed by registered social
landlords
• Identify the most vulnerable individuals
who could not escape a fire in the home
and install portable personal protection
systems to control a fire should it occur.
26 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022We have an average response time to primary
Respond fires* of 12.5 minutes, our aim is always to reach
To deliver an efective and any incident in the quickest time possible to save
eficient emergency response life and reduce injury and harm to people or limit
and recovery service both damage to property and buildings.
locally and to support national We recognise our rurality has an impact on our
requirements. response time, this is why when responding to
emergency calls we mobilise a minimum crew of
We know from our risk based evidence five firefighters, this ensures our first response
profile, our service covers a very rural area, is immediately efective on arrival and can
approximately 40% of our population live in safely manage and deploy resources to save life,
rural towns and villages . Cornwall is also the property and the environment in the immediate
only service with just one bordering fire and stages of an emergency incident.
rescue service (Devon and Somerset) to provide
additional support for larger scale incidents.
Response timeline
Wholetime 2 mins 90 secs Journey
On-call 2 mins 5 minutes Journey
Turn out
999 call Station
received alerted
© CallumMatthews
* primary fires include all fires in buildings, vehicles and outdoor structures or any fire inolving casualties, rescues or fires
attended by five or more appliances.
Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 27© DanThirklephotography
We have determined where we can attend We aim to ensure we provide a competent crew
incidents within 10 minutes of our community of five from across our 31 community fire stations
fire stations, this includes the time it takes to 24 hours a day, seven days a week, 365 days a
take the call, mobilise the nearest fire engine year.
and drive to the incident. Our community fire
We will:
stations are situated in our most populated areas
which provide homes for approximately 300,000 • Monitor and aim to improve our average
residents and commercial businesses. The map response time of 12.5 minutes
on the following page shows the built-up areas
in Cornwall in relation to our community fire
• Monitor the number of incidents we reach
within 10 minutes of our community fire
stations. The smaller maps provide examples of stations. We aim to achieve this 80% of the
our 10 minute response zone from a community time.
fire station in the West, Mid and East of Cornwall.
Cornwall has a significant remote rural
• Improve our monitoring of crew
availability ensuring the right skills and
population with 40% of our population living resources are available to respond
in rural areas. We target our prevention and
prevention actives in these areas where we • Explore opportunities to work diferently
know our response times will be longer. We aligning our resources to risk and
also recognise the dynamic nature of risk with vulnerability
5 million tourist visitors to Cornwall each year • Continue to implement national
which can vary our population risk significantly. operational guidance to ensure we
Newquay, as an example, sees around 400,000 have policies and information which is
visitors during the summer months, and we consistent with good and safe working
provide additional crew to manage the additional practices
risk associated with the large number of
visitors, including at high profile events, such as
• Continue to learn from local and national
incidents and implement changes when
Boardmasters.
required, including debriefs and our own
We monitor our response times and use this audit processes
information to understand where we may
encounter unexpected delays and identify how to
• Identify ways to improve how we gather,
store and share firefighter safety risk
address any issues when responding to incidents.
information across the service
28 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022Built-up
Built-up areasareas and community
and community fire Bude
stations in Cornwall
fire stations in Cornwall
Launceston
Delabole
Wadebridge
Padstow
Callington
St Columb Liskeard
Bodmin
St Dennis
Newquay
Lostwithiel
Saltash
Perranporth Torpoint
Looe
Tolvaddon Truro Fowey Polruan
St Ives Hayle
St Austell
Mevagissey
St Mawes
St Just
Falmouth St Dennis
Built-up area with less than 10,000 population
Built-up Penzance Helston Built-up area with more than 10,000 population
area in Mullion
St Keverne
Perranporth
Community fire station
Truro with © Crown copyright and database rights 2017 Ordnance Survey 100049047
daytime 10
minute Built-up
Built-up
response
zone
Built-up areas
areawith
in
area in
Truro with
Perranporth
Bodmin
daytime 10 minute daytime 10
with St Ives minute
response zones
daytime 10 response
minute zone Truro
response
zone Hayle
Penzance Bodmin
Truro
Wadebridge
Penzance Bodmin
St Just
Truro
Built-up area with less than 10,000 population
Built-up area with more than 10,000 population
Daytime 10 minute response zone
© Crown copyright and database rights 2017 Ordnance Survey 100049047
Built-up area with less than 10,000 population
Built-up area with more than 10,000 population
Daytime 10 minute response zone Lostwithiel
Built-up area © Crown
with copyright
less thanand database
10,000 rights 2017 Ordnance Survey 100049047
population
Built-up area with more than 10,000 population
Daytime
Built-up area10with
minute response
less than 10,000zonepopulation
Built-up area with more than 10,000 population
Cornwall
© Crown copyright and database rights
Daytime 10 minute response zone
Fire and
2017 Ordnance Rescue
Survey Service | Integrated Risk Management Plan 2019-2022
100049047 29
© Crown copyright and database rights 2017 Ordnance Survey 100049047Project – Policy Review - year 1 (2019-2022)
Consultation: You said…
Review our policies and undertake a gap
analysis against National Operational Guidance
(NOG) and Cornwall Council policy and (86%) said medical incident response
implement improvements to the way we work. was a valuable role our firefighters
should undertake and we should expand
this across other locations in Cornwall,
ensuring we provide appropriate training
Project – ESN/Airwaves replacement - and equipment
year 1-3 (2019-2022)
The national Emergency Services Network
(ESN) is the communications system blue
light services use to talk to each other. We In order to build on our existing collaboration
need to implement the changes necessary success we will:
to support an upgrade in the system
which will deliver the next generation
• Expand our emergency medical response
provision
communication system for the three
emergency services and other public safety • Develop and further expand the Tri-Service
users throughout Great Britain. Safety Oficer (TSSO) role across Cornwall
• Maintain and develop our regional
collaboration agreements with SWESC
Project – Crewing for population growth - • Review and maintain our Isles of Scilly
year 3 (2021-2022) service level agreement and support
arrangements, looking at cross service
Undertake a review of the crewing and eficiencies and shared working
resourcing arrangements to mitigate arrangements
identified risks aligned to population growth
and tourism identified through analysis. • Maintain our duties to assist the Local
Resilience Forum in the event of a
major incident, as set out in the Civil
Contingencies Act 2004
Collaboration
We have strong partnerships with our other
• Increase awareness of cost recovery across
Cornwall Council, through promotion,
emergency services colleagues and Cornwall
education and awareness
Council and we use these to deliver services
which have a greater social value than if we • Continue to be active members of NFCC
delivered our services in isolation. We are an committees and groups to share good
active member of the South West Emergency practice and learning across the sector, for
Services Collaboration (SWESC), which example response to grassland fires and
brings together police, fire, ambulance, RNLI waste fires and on-call support
and coastguard from across the south west
region.
• Continue collaborative working and identify
new opportunities for example including
sharing of properties, information and
delivering joint roles and training
• Ensure we maintain compliance with our
national resilience responsibilities
30 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022You can also read
